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knowledgeable Linux and open source software support engineers.</p> <h2>What does it do?</h2> <p>Red Hat Global Support Services allows you to plan, deploy and scale with confidence. Confidence that your systems have the resources behind them when you need it. Confidence that you are in the most capable Linux hands.</p> <h2>Why should I care?</h2> <p>Organizations are increasingly looking to Linux and open source technologies and standard to deliver the cost savings, security, capabilities, performance, portability and stability they need to compete in today's market. Red Hat is the world's foremost expert in Linux and open source and has accumulated staff, knowledge and experience around delivering and supporting those technologies. Red Hat Global Support Services allows you to virtually extend your in-house expertise and deploy with confidence.</p> </div><!-- end halfColLeft --> <div class="halfColRight"> <div class="clearBox"> <div class="clearBoxInner"> <div class="clearBoxBody"> <h2>Customer Testimonial</h2> <em style="font-size:x-small;">"The problems I had were very quickly resolved in full. I just wish that other companies could have support staff this knowledgeable!"</em><div style="text-align:right;font-weight:bold;font-size:x-small;"><em>Iain Morrison, Grampian Valuation Joint Board, UK, Government</em></div><br/> <a href="/web/20051124223443/http://www.redhat.com/support/offerings/testimony/">more testimonials</a> </div><!-- end clearBoxBody --> </div><!-- end clearBoxInner --> </div><!-- end clearBox --> <h2 class="accentDark"><span>Red Hat Support Offerings</span></h2> <div class="contentIndent"> <p>Global Support Services provides production support as part of every <a href="/web/20051124223443/http://www.redhat.com/software/">Red Hat Software</a> subscription. In addition, Red Hat's support organization also provides the following service offerings:</p> <dl> <dt><a href="/web/20051124223443/http://www.redhat.com/support/offerings/technical.html">Technical Account Management</a></dt> <dd>For customers who desire the deepest technical relationship with Red Hat.</dd> <dt><a href="/web/20051124223443/http://www.redhat.com/support/offerings/developer.html">Developer Support</a></dt> <dd>For customers who are developing or porting an application to Red Hat Enterprise Linux.</dd> <dt><a href="/web/20051124223443/http://www.redhat.com/support/offerings/premium.html">Premium Developer Support</a></dt> <dd>Comprehensive development support for customers developing or porting an application to Red Hat Enterprise Linux.</dd> </dl> </div> </div><!-- end halfColRight --> </div><!-- end content2Col --> <h2 class="accentLightWide"><span>Related Information</span></h2> <ul class="linkage"> <li><a href="/web/20051124223443/http://www.redhat.com/support/service/">Service Level Agreements</a></li> <li><a href="/web/20051124223443/http://www.redhat.com/pdf/gss/GSS_QuickGuide.pdf">Quick Guide to Red Hat Technical Support</a> - a whitepaper for IT decision makers</li> </ul> </div><!-- end contentColRight --> </div><!-- end contentWrap --> <!-- FOOTER=fixed_v1.html updated 05JAN05 --> <p id="footer"> Copyright © 2005 Red Hat, Inc. 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