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class="nav-link nav-link-dropdown collapsed" href="#nav-flyout-11828" id="nav-link-11828" role="button" data-toggle="collapse" aria-haspopup="true" aria-expanded="false"> CPD Home </a> <div class="nav-flyout collapse" id="nav-flyout-11828" data-parent="#nav-tabs-flyout-11752" aria-labelledby="nav-link-11828" > <div class="container container-racgp d-flex flex-column "> <div class="row pt-lg-4 pb-lg-3 justify-content-lg-end order-lg-1 text-white"> <div class="col-lg-8"> <hr class="dark-grey"> <div class="d-sm-flex justify-content-between"> </div> </div> <div class="col-lg-2 mt-4 align-items-lg-end justify-content-lg-end d-none d-lg-block"> <a class="btn sc btn-icon-text-below" href="#nav-flyout-11828" role="button" data-toggle="collapse" aria-haspopup="true" aria-expanded="false"> <i class="fa fa-close"></i> Close </a> </div> </div> <ul class=" navbar-nav list-unstyled row flex-nowrap" role="tablist"> <li class="col-auto col-lg link-list-with-title"> <span class="llwt-title" id="list-title-11878">CPD at the RACGP</span> <hr class="dark-grey m-0"> <ul class="llwt-list link-list" aria-labelledby="list-title-11878"> <li class="list-item"> <a href="/education/professional-development/cpd/mycpd-home-member-resources" class="list-link"> <span class="fa-li-out"><i class='fa fa-lock'></i></span> MyCPD home member resources </a> </li><li class="list-item"> <a href="/education/professional-development/cpd/2023-triennium" class="list-link"> 2023-25 Triennium </a> </li><li class="list-item"> <a href="/education/professional-development/cpd/cpd-for-education-providers" class="list-link"> CPD providers </a> </li><li class="list-item"> <a href="/education/professional-development/cpd/continuing-professional-development-cpd-standards/introduction" class="list-link"> Continuing professional development (CPD) Standards </a> </li><li class="list-item"> <a href="/education/professional-development/cpd/cpd-program-level-requirements" class="list-link"> CPD program-level requirements </a> </li><li class="list-item"> <a href="/education/professional-development/cpd/faqs-for-gps" class="list-link"> Frequently Asked Questions for GPs </a> </li> </ul> </li><li class="col-auto col-lg link-list-with-title"> <span class="llwt-title" id="list-title-11904">Courses and events</span> <hr class="dark-grey m-0"> <ul class="llwt-list link-list" aria-labelledby="list-title-11904"> <li class="list-item"> <a href="/alcohol-and-other-drugs" class="list-link"> Alcohol & Other Drugs GP Education Program </a> </li><li class="list-item"> <a href="https://mycpd.racgp.org.au/browse" class="list-link"> Browse Activities </a> </li><li class="list-item"> <a href="/education/professional-development/courses/delegate-conditions-and-cancellation-policy" class="list-link"> Delegate conditions and cancellation policy </a> </li><li class="list-item"> <a href="/education/professional-development/courses/pre-fellowship-program" class="list-link"> Pre-Fellowship Program (PFP) </a> 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link-list" aria-labelledby="list-title-11982"> <li class="list-item"> <a href="http://www.racgp.org.au/gp24/home" class="list-link"> RACGP GP24 Conference </a> </li><li class="list-item"> <a href="https://clinicalupdate.org.au/" class="list-link"> 64th Clinical Update </a> </li><li class="list-item"> <a href="https://hackathon25.au/" class="list-link"> RACGP Hackathon 2025 </a> </li><li class="list-item"> <a href="/pracowners/home" class="list-link"> RACGP Practice Owners Conference </a> </li><li class="list-item"> <a href="https://imia2025.com.au/" class="list-link"> International Medicine in Addiction Conference 2025 </a> </li> </ul> </li><li class="col-auto col-lg link-list-with-title"> <span class="llwt-title" id="list-title-32132">Leadership Development Programs</span> <hr class="dark-grey m-0"> <ul class="llwt-list link-list" aria-labelledby="list-title-32132"> <li class="list-item"> <a href="/education/professional-development/programs/racgp-mentoring-program" class="list-link"> Mentoring Program </a> </li><li class="list-item"> <a href="/education/professional-development/programs/future-leaders-program" class="list-link"> Future Leaders Program </a> </li> </ul> </li> </ul> </div> </div> </li> <li class="nav-item" role="tab"> <a class="nav-link nav-link-dropdown collapsed" href="#nav-flyout-11810" id="nav-link-11810" role="button" data-toggle="collapse" aria-haspopup="true" aria-expanded="false"> IMGs </a> <div class="nav-flyout collapse" id="nav-flyout-11810" data-parent="#nav-tabs-flyout-11752" aria-labelledby="nav-link-11810" > <div class="container container-racgp d-flex flex-column "> <div class="row pt-lg-4 pb-lg-3 justify-content-lg-end order-lg-1 text-white"> <div class="col-lg-8"> <hr class="dark-grey"> <div class="d-sm-flex justify-content-between"> </div> </div> <div class="col-lg-2 mt-4 align-items-lg-end justify-content-lg-end d-none d-lg-block"> <a class="btn sc btn-icon-text-below" href="#nav-flyout-11810" role="button" data-toggle="collapse" aria-haspopup="true" aria-expanded="false"> <i class="fa fa-close"></i> Close </a> </div> </div> <ul class=" navbar-nav list-unstyled row flex-nowrap" role="tablist"> <li class="col-auto col-lg link-list-with-title"> <span class="llwt-title" id="list-title-49013">RACGP International</span> <hr class="dark-grey m-0"> <ul class="llwt-list link-list" aria-labelledby="list-title-49013"> <li class="list-item"> <a href="/education/imgs/racgp-international" class="list-link"> Join RACGP International </a> </li><li class="list-item"> <a href="/education/imgs/live-and-practice-medicine-in-australia" class="list-link"> Live and practice medicine in Australia </a> </li> </ul> </li><li class="col-auto col-lg link-list-with-title"> <span class="llwt-title" id="list-title-11963">Fellowship</span> <hr class="dark-grey m-0"> <ul class="llwt-list link-list" aria-labelledby="list-title-11963"> <li class="list-item"> <a href="/the-racgp/faculties/rural/fellowship-in-advanced-rural-general-practice/about-the-fargp" class="list-link"> Rural Generalist Fellowship </a> </li><li class="list-item"> <a href="/education/imgs/fellowship-pathways/fellowship-programs-for-imgs" class="list-link"> Fellowship programs for IMGs </a> </li><li class="list-item"> <a href="/education/imgs/fellowship-pathways/the-general-practice-experience-pathway" class="list-link"> The-General-Practice-Experience-pathway </a> </li><li class="list-item"> <a href="/education/registrars/fellowship-pathways/education-framework/overview-of-the-racgp-educational-framework" class="list-link"> RACGP educational framework </a> </li><li class="list-item"> <a href="https://www.racgp.org.au/education/education-providers/curriculum/curriculum-and-syllabus/home" class="list-link"> 2022 RACGP curriculum and syllabus for Australian general practice </a> </li> </ul> </li><li class="col-auto col-lg link-list-with-title"> <span class="llwt-title" id="list-title-11967">International graduates</span> <hr class="dark-grey m-0"> <ul class="llwt-list link-list" aria-labelledby="list-title-11967"> <li class="list-item"> <a href="/education/imgs/international-graduates/pesci" class="list-link"> PESCI (Pre-Employment Structured Clinical Interview) </a> </li><li class="list-item"> <a href="/education/imgs/international-graduates/pesci-applicant-technical-guide/introduction" class="list-link"> PESCI - Applicant technical guide </a> </li><li class="list-item"> <a href="/education/imgs/international-graduates/pre-employment-structured-clinical-interview-pesci" class="list-link"> PESCI Collection Notice </a> </li><li class="list-item"> <a href="/education/imgs/international-graduates/letters-of-status" class="list-link"> Letters of status </a> </li> </ul> </li> </ul> </div> </div> </li> <li class="nav-item" role="tab"> <a class="nav-link nav-link-dropdown collapsed" href="#nav-flyout-11829" id="nav-link-11829" role="button" data-toggle="collapse" aria-haspopup="true" aria-expanded="false"> GPs </a> <div class="nav-flyout collapse" id="nav-flyout-11829" data-parent="#nav-tabs-flyout-11752" aria-labelledby="nav-link-11829" > <div class="container container-racgp d-flex flex-column "> <div class="row pt-lg-4 pb-lg-3 justify-content-lg-end order-lg-1 text-white"> <div class="col-lg-8"> <hr class="dark-grey"> <div class="d-sm-flex justify-content-between"> </div> </div> <div class="col-lg-2 mt-4 align-items-lg-end justify-content-lg-end d-none d-lg-block"> <a class="btn sc btn-icon-text-below" href="#nav-flyout-11829" role="button" data-toggle="collapse" aria-haspopup="true" aria-expanded="false"> <i class="fa fa-close"></i> Close </a> </div> </div> <ul class=" navbar-nav list-unstyled row flex-nowrap" role="tablist"> <li class="col-auto col-lg link-list-with-title"> <span class="llwt-title" id="list-title-12347">Managing mental health</span> <hr class="dark-grey m-0"> <ul class="llwt-list link-list" aria-labelledby="list-title-12347"> <li class="list-item"> <a href="/education/gps/managing-mental-health/general-practice-mental-health-standards-collabora" class="list-link"> General Practice Mental Health Standards Collaboration </a> </li><li class="list-item"> <a href="/education/gps/managing-mental-health/better-access-initiative" class="list-link"> Better Access Initiative </a> </li><li class="list-item"> <a href="/education/gps/managing-mental-health/the-mental-health-professionals-association" class="list-link"> The Mental Health Professionals' Association </a> </li> </ul> </li> </ul> </div> </div> </li> <li class="nav-item" role="tab"> <a class="nav-link nav-link-dropdown collapsed" href="#nav-flyout-11863" id="nav-link-11863" role="button" data-toggle="collapse" aria-haspopup="true" aria-expanded="false"> Education providers </a> <div class="nav-flyout collapse" id="nav-flyout-11863" data-parent="#nav-tabs-flyout-11752" aria-labelledby="nav-link-11863" > <div class="container container-racgp d-flex flex-column "> <div class="row pt-lg-4 pb-lg-3 justify-content-lg-end order-lg-1 text-white"> <div class="col-lg-8"> <hr class="dark-grey"> <div class="d-sm-flex justify-content-between"> </div> </div> <div class="col-lg-2 mt-4 align-items-lg-end justify-content-lg-end d-none d-lg-block"> <a class="btn sc btn-icon-text-below" href="#nav-flyout-11863" role="button" data-toggle="collapse" aria-haspopup="true" aria-expanded="false"> <i class="fa fa-close"></i> Close </a> </div> </div> <ul class=" navbar-nav list-unstyled row flex-nowrap" role="tablist"> <li class="col-auto col-lg link-list-with-title"> <span class="llwt-title" id="list-title-11909">RACGP Educational Framework</span> <hr class="dark-grey m-0"> <ul class="llwt-list link-list" aria-labelledby="list-title-11909"> <li class="list-item"> <a href="/education/registrars/fellowship-pathways/education-framework/overview-of-the-racgp-educational-framework" class="list-link"> RACGP Educational Framework </a> </li><li class="list-item"> <a href="http://www.racgp.org.au/cultural-and-health-training-framework/home" class="list-link"> The Aboriginal and Torres Strait Islander Cultural and Health Training Framework </a> </li><li class="list-item"> <a href="/profile-of-a-gp" class="list-link"> Progressive capability profile of the general practitioner </a> </li><li class="list-item"> <a href="/education/education-providers/curriculum/curriculum-and-syllabus/home" class="list-link"> 2022 RACGP curriculum and syllabus for Australian general practice (6th edition) </a> </li><li class="list-item"> <a href="/education/education-providers/curriculum/standards-for-general-practice" class="list-link"> Standards for general practice training </a> </li> </ul> </li><li class="col-auto col-lg link-list-with-title"> <span class="llwt-title" id="list-title-11911">Programs for educators</span> <hr class="dark-grey m-0"> <ul class="llwt-list link-list" aria-labelledby="list-title-11911"> <li class="list-item"> <a href="/education/education-providers/programs-for-educators/medical-educators" class="list-link"> Medical educators </a> </li> </ul> </li><li class="col-auto col-lg link-list-with-title"> <span class="llwt-title" id="list-title-123867">Education for members</span> <hr class="dark-grey m-0"> <ul class="llwt-list link-list" aria-labelledby="list-title-123867"> <li class="list-item"> <a href="/education/professional-development/cpd/cpd-for-education-providers/racgp-cpd-providers" class="list-link"> Become an RACGP CPD provider </a> </li><li class="list-item"> <a href="/education/education-providers/education-for-members/education-development-request-form" class="list-link"> Request or partner with RACGP to develop education </a> </li> </ul> </li> </ul> </div> </div> </li> <li class="nav-item" role="tab"> <a class="nav-link nav-link-dropdown collapsed" href="#nav-flyout-86830" id="nav-link-86830" role="button" data-toggle="collapse" aria-haspopup="true" aria-expanded="false"> Research </a> <div class="nav-flyout collapse" id="nav-flyout-86830" data-parent="#nav-tabs-flyout-11752" aria-labelledby="nav-link-86830" > <div class="container container-racgp d-flex flex-column "> <div class="row pt-lg-4 pb-lg-3 justify-content-lg-end order-lg-1 text-white"> <div class="col-lg-8"> <hr class="dark-grey"> <div class="d-sm-flex justify-content-between"> </div> </div> <div class="col-lg-2 mt-4 align-items-lg-end justify-content-lg-end d-none d-lg-block"> <a class="btn sc btn-icon-text-below" href="#nav-flyout-86830" role="button" data-toggle="collapse" aria-haspopup="true" aria-expanded="false"> <i class="fa fa-close"></i> Close </a> </div> </div> <ul class=" navbar-nav list-unstyled row flex-nowrap" role="tablist"> <li class="col-auto col-lg link-list-with-title"> <span class="llwt-title" id="list-title-86998">General Practice Research</span> <hr class="dark-grey m-0"> <ul class="llwt-list link-list" aria-labelledby="list-title-86998"> <li class="list-item"> <a href="/education/research-grants-and-programs/research-grants-and-programs/racgp-gp-research-project-noticeboard-1" class="list-link"> RACGP GP Research Project Noticeboard </a> </li><li class="list-item"> <a href="/education/research-grants-and-programs/research-grants-and-programs/ajgp-longitudinal-research-series" class="list-link"> AJGP longitudinal research series </a> </li><li class="list-item"> <a href="/education/research-grants-and-programs/research-grants-and-programs/research-1" class="list-link"> RACGP Expert Committee-Research </a> </li><li class="list-item"> <a href="https://trophi.org.au/" class="list-link"> TROPHI </a> </li><li class="list-item"> <a href="/education/research-grants-and-programs/research-grants-and-programs/ethics-committee" class="list-link"> RACGP National Research and Evaluation Ethics Committee (NREEC) </a> </li><li class="list-item"> <a href="https://www.racgp.org.au/online-events/search-events?series=GPResearchWebinarSeries" class="list-link"> Research webinar series </a> </li><li class="list-item"> <a href="/education/research-grants-and-programs/research-grants-and-programs/research-grant-partnerships" class="list-link"> Research Grant Partnerships </a> </li><li class="list-item"> <a href="/education/research-grants-and-programs/research-grants-and-programs/education-research-grant-program" class="list-link"> Education Research Grant Program </a> </li><li class="list-item"> <a href="https://www.racgp.org.au/education/registrars/research/racgp-research/research-strategy" class="list-link"> RACGP Research Strategy </a> </li><li class="list-item"> <a href="https://www.racgp.org.au/racgp-research/practice-based-research-networks-pbrns" class="list-link"> Practice-Based Research Networks (PBRNs) </a> </li><li class="list-item"> <a href="https://www.racgp.org.au/racgp-research/university-departments-disciplines-of-general-prac" class="list-link"> University Departments of General Practice </a> </li><li class="list-item"> <a href="https://www.racgp.org.au/ajgp/search?articleType=Research" class="list-link"> AJGP research articles </a> </li><li class="list-item"> <a href="https://www.racgp.org.au/education/gp-training/gps-in-training/academic-posts" class="list-link"> AGPT Academic Post Program </a> </li><li class="list-item"> <a href="/education/research-grants-and-programs/research-grants-and-programs/research-webinar-series/other-research-funding" class="list-link"> Other research funding </a> </li> </ul> </li> </ul> </div> </div> </li> </ul> </div> </li> <li class="nav-item" role="tab">  <a class="nav-link collapsed" href="#nav-flyout-11751" id="nav-link-11751" role="button" data-toggle="collapse" aria-haspopup="true" aria-expanded="false"> Clinical resources </a> <div class="nav-flyout container-fluid collapse" id="nav-flyout-11751" data-parent="#top-menu" aria-labelledby="nav-link-11751"> <ul class="nav navbar-nav nav-tabs-flyout nav-flyout-absolute-lg nav-tabs-flyout-dark nav-tabs-flyout-alt container container-racgp" id="nav-tabs-flyout-11751" role="tablist"> <li class="nav-item" role="tab"> <a class="nav-link collapsed" href="/clinical-resources/john-murtagh-library"> John Murtagh Library </a> <div class="nav-flyout collapse" id="nav-flyout-31623" data-parent="#nav-tabs-flyout-11751" > <div class="container container-racgp d-flex flex-column "> <div class="row pt-lg-4 pb-lg-3 justify-content-lg-end order-lg-1 text-white"> <div class="col-lg-8"> <hr class="dark-grey"> <div class="d-sm-flex justify-content-between"> </div> </div> <div class="col-lg-2 mt-4 align-items-lg-end justify-content-lg-end d-none d-lg-block"> <a class="btn sc btn-icon-text-below" href="#nav-flyout-31623" role="button" data-toggle="collapse" aria-haspopup="true" aria-expanded="false"> <i class="fa fa-close"></i> Close </a> </div> </div> <ul class=" navbar-nav list-unstyled row flex-nowrap" role="tablist"> <li class="col-auto col-lg link-list-with-title"> <span class="llwt-title" id="list-title-31624">Databases and resources</span> <hr class="dark-grey m-0"> <ul class="llwt-list link-list" aria-labelledby="list-title-31624"> <li class="list-item"> <a href="/clinical-resources/john-murtagh-library/databases-and-resources/point-of-care-resources" class="list-link"> <span class="fa-li-out"><i class='fa fa-lock'></i></span> Point of care </a> </li><li class="list-item"> <a href="/clinical-resources/john-murtagh-library/databases-and-resources/resources-and-database-trials" class="list-link"> Resource and database trials </a> </li><li class="list-item"> <a href="/clinical-resources/john-murtagh-library/databases-and-resources/open-access-databases" class="list-link"> Open access databases </a> </li><li class="list-item"> <a href="/clinical-resources/john-murtagh-library/databases-and-resources/database-user-guide" class="list-link"> Database user guide </a> </li> </ul> </li><li class="col-auto col-lg link-list-with-title"> <span class="llwt-title" id="list-title-31628">eBooks</span> <hr class="dark-grey m-0"> <ul class="llwt-list link-list" aria-labelledby="list-title-31628"> <li class="list-item"> <a href="/clinical-resources/john-murtagh-library/ebooks/ebooks-user-guide" class="list-link"> eBooks user guide </a> </li> </ul> </li><li class="col-auto col-lg link-list-with-title"> <span class="llwt-title" id="list-title-31627">Library services</span> <hr class="dark-grey m-0"> <ul class="llwt-list link-list" aria-labelledby="list-title-31627"> <li class="list-item"> <a href="/clinical-resources/john-murtagh-library/library-services/send-a-library-request" class="list-link"> <span class="fa-li-out"><i class='fa fa-lock'></i></span> Send a library request </a> </li><li class="list-item"> <a href="/clinical-resources/john-murtagh-library/library-services/using-the-library" class="list-link"> <span class="fa-li-out"><i class='fa fa-lock'></i></span> Using the library </a> </li><li class="list-item"> <a href="http://library.racgp.org.au/amlibweb/" class="list-link"> <span class="fa-li-out"><i class='fa fa-lock'></i></span> Library online catalogue </a> </li><li class="list-item"> <a href="/clinical-resources/john-murtagh-library/library-services/suggestion-form" class="list-link"> <span class="fa-li-out"><i class='fa fa-lock'></i></span> Suggestion form </a> </li><li class="list-item"> <a href="/clinical-resources/john-murtagh-library/library-services/sending-electronic-requests" class="list-link"> <span class="fa-li-out"><i class='fa fa-lock'></i></span> Register to send electronic requests </a> </li><li class="list-item"> <a href="/clinical-resources/john-murtagh-library/library-services/non-member-charges" class="list-link"> <span class="fa-li-out"><i class='fa fa-lock'></i></span> Non-member charges </a> </li> </ul> </li><li class="col-auto col-lg link-list-with-title"> <span class="llwt-title" id="list-title-31625">Journals</span> <hr class="dark-grey m-0"> <ul class="llwt-list link-list" aria-labelledby="list-title-31625"> <li class="list-item"> <a href="/clinical-resources/john-murtagh-library/journals/taylor-and-francis-journals" class="list-link"> Taylor and Francis journals </a> </li><li class="list-item"> <a href="/clinical-resources/john-murtagh-library/journals/journals-user-guide" class="list-link"> Journal user guide </a> </li><li class="list-item"> <a href="/clinical-resources/john-murtagh-library/journals/wiley-journals" class="list-link"> Wiley journals </a> </li><li class="list-item"> <a href="/clinical-resources/john-murtagh-library/journals/journal-list" class="list-link"> Journal list </a> </li><li class="list-item"> <a href="/clinical-resources/john-murtagh-library/journals/keeping-up-to-date" class="list-link"> Keeping up to date </a> </li><li class="list-item"> <a href="/clinical-resources/john-murtagh-library/journals/journal-title-finder" class="list-link"> Publication / journal title finder </a> </li> </ul> </li><li class="col-auto 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href="/clinical-resources/john-murtagh-library/subject-portals/refugee-and-migrant-health" class="list-link"> <span class="fa-li-out"><i class='fa fa-lock'></i></span> Refugee and migrant health </a> </li><li class="list-item"> <a href="/clinical-resources/john-murtagh-library/subject-portals/education-and-training" class="list-link"> <span class="fa-li-out"><i class='fa fa-lock'></i></span> Education and training </a> </li><li class="list-item"> <a href="/clinical-resources/john-murtagh-library/subject-portals/leadership" class="list-link"> <span class="fa-li-out"><i class='fa fa-lock'></i></span> Leadership </a> </li><li class="list-item"> <a href="/clinical-resources/john-murtagh-library/subject-portals/coronavirus-covid-19-evidence-and-research-resourc" class="list-link"> <span class="fa-li-out"><i class='fa fa-lock'></i></span> Coronavirus (COVID-19) evidence and research resources </a> </li><li class="list-item"> <a href="/clinical-resources/john-murtagh-library/subject-portals/gps-in-training-gpit-resources" class="list-link"> <span class="fa-li-out"><i class='fa fa-lock'></i></span> GPs in Training GPiT resources </a> </li> </ul> </li><li class="col-auto col-lg link-list-with-title"> <span class="llwt-title" id="list-title-63730">What's new</span> <hr class="dark-grey m-0"> <ul class="llwt-list link-list" aria-labelledby="list-title-63730"> </ul> </li><li class="col-auto col-lg link-list-with-title"> <span class="llwt-title" id="list-title-65174">New resources</span> <hr class="dark-grey m-0"> <ul class="llwt-list link-list" aria-labelledby="list-title-65174"> </ul> </li><li class="col-auto col-lg link-list-with-title"> <span class="llwt-title" id="list-title-76959">Library user guidance videos</span> <hr class="dark-grey m-0"> <ul class="llwt-list link-list" aria-labelledby="list-title-76959"> </ul> </li><li class="col-auto col-lg link-list-with-title"> <span class="llwt-title" id="list-title-31632">Audio digest medical lectures - archives</span> <hr class="dark-grey m-0"> <ul class="llwt-list link-list" aria-labelledby="list-title-31632"> <li class="list-item"> <a href="/clinical-resources/john-murtagh-library/audio-digest-medical-lectures/pediatrics" class="list-link"> <span class="fa-li-out"><i class='fa fa-lock'></i></span> Pediatrics </a> </li><li class="list-item"> <a href="/clinical-resources/john-murtagh-library/audio-digest-medical-lectures/obstetrics-and-gynecology" class="list-link"> <span class="fa-li-out"><i class='fa fa-lock'></i></span> Obstetrics and gynecology </a> </li><li class="list-item"> <a href="/clinical-resources/john-murtagh-library/audio-digest-medical-lectures/family-medicine-and-family-practice" class="list-link"> <span class="fa-li-out"><i class='fa fa-lock'></i></span> Family Medicine and Family Practice </a> </li><li class="list-item"> <a href="/clinical-resources/john-murtagh-library/audio-digest-medical-lectures/emergency-medicine" class="list-link"> <span class="fa-li-out"><i class='fa fa-lock'></i></span> Emergency Medicine </a> </li> </ul> </li> </ul> </div> </div> </li> <li class="nav-item" role="tab"> <a class="nav-link nav-link-dropdown collapsed" href="#nav-flyout-11834" id="nav-link-11834" role="button" data-toggle="collapse" aria-haspopup="true" aria-expanded="false"> Clinical guidelines </a> <div class="nav-flyout collapse" id="nav-flyout-11834" data-parent="#nav-tabs-flyout-11751" aria-labelledby="nav-link-11834" > <div class="container container-racgp d-flex flex-column "> <div class="row pt-lg-4 pb-lg-3 justify-content-lg-end order-lg-1 text-white"> <div class="col-lg-8"> <hr class="dark-grey"> <div class="d-sm-flex justify-content-between"> </div> </div> <div class="col-lg-2 mt-4 align-items-lg-end justify-content-lg-end d-none d-lg-block"> <a class="btn sc btn-icon-text-below" href="#nav-flyout-11834" role="button" data-toggle="collapse" aria-haspopup="true" aria-expanded="false"> <i class="fa fa-close"></i> Close </a> </div> </div> <ul class=" navbar-nav list-unstyled row flex-nowrap" role="tablist"> <li class="col-auto col-lg link-list-with-title"> <span class="llwt-title" id="list-title-11964">Guidelines by topic</span> <hr class="dark-grey m-0"> <ul class="llwt-list link-list" aria-labelledby="list-title-11964"> <li class="list-item"> <a href="/clinical-resources/clinical-guidelines/guidelines-by-topic/aboriginal-and-torres-strait-islander-health" class="list-link"> Aboriginal and Torres Strait Islander health </a> </li><li class="list-item"> <a href="/clinical-resources/clinical-guidelines/guidelines-by-topic/aged-care" class="list-link"> Aged care </a> </li><li class="list-item"> <a href="/clinical-resources/clinical-guidelines/guidelines-by-topic/chronic-disease" class="list-link"> Chronic disease </a> </li><li class="list-item"> <a href="/clinical-resources/clinical-guidelines/guidelines-by-topic/mental-health-1" class="list-link"> Mental health </a> </li><li class="list-item"> <a href="/clinical-resources/clinical-guidelines/guidelines-by-topic/preventive-health" class="list-link"> Preventive health </a> </li><li class="list-item"> <a href="/clinical-resources/clinical-guidelines/guidelines-by-topic/reducing-patient-harms" class="list-link"> Reducing patient harms </a> </li><li class="list-item"> <a href="/clinical-resources/clinical-guidelines/guidelines-by-topic/view-all-guidelines-by-topic" class="list-link"> View all guidelines by topic </a> </li> </ul> </li><li class="col-auto col-lg link-list-with-title"> <span class="llwt-title" id="list-title-11946">Key RACGP guidelines</span> <hr class="dark-grey m-0"> <ul class="llwt-list link-list" aria-labelledby="list-title-11946"> <li class="list-item"> <a href="http://www.racgp.org.au/clinical-resources/clinical-guidelines/key-racgp-guidelines/national-guide" class="list-link"> National Guide to preventive healthcare for Aboriginal and Torres Strait Islander people </a> </li><li class="list-item"> <a href="/clinical-resources/clinical-guidelines/key-racgp-guidelines/view-all-racgp-guidelines/preventive-activities-in-general-practice/about-the-red-book" class="list-link"> Guidelines for preventive activities in general practice </a> </li><li class="list-item"> <a href="http://www.racgp.org.au/clinical-resources/clinical-guidelines/key-racgp-guidelines/view-all-racgp-guidelines/management-of-type-2-diabetes/introduction" class="list-link"> Management of type 2 diabetes: A handbook for general practice </a> </li><li class="list-item"> <a href="/clinical-resources/clinical-guidelines/key-racgp-guidelines/view-all-racgp-guidelines" class="list-link"> View all RACGP guidelines </a> </li> </ul> </li><li class="col-auto col-lg link-list-with-title"> <span class="llwt-title" id="list-title-28704">Handbook of Non-Drug Interventions (HANDI)</span> <hr class="dark-grey m-0"> <ul class="llwt-list link-list" aria-labelledby="list-title-28704"> <li class="list-item"> <a href="/Clinical-Resources/Clinical-guidelines/HANDI/About-HANDI/about-handi" class="list-link"> About HANDI </a> </li><li class="list-item"> <a href="/clinical-resources/clinical-guidelines/handi/handi-interventions" class="list-link"> Interventions </a> </li><li class="list-item"> <a href="/clinical-resources/clinical-guidelines/handi/patient-resources" class="list-link"> Patient Resources </a> </li><li class="list-item"> <a href="/clinical-resources/clinical-guidelines/handi/stay-connected" class="list-link"> Stay connected </a> </li><li class="list-item"> <a href="/clinical-resources/clinical-guidelines/handi/submit-a-proposal" class="list-link"> Submit a proposal </a> </li> </ul> </li><li class="col-auto col-lg link-list-with-title"> <span class="llwt-title" id="list-title-79908">First do no harm: a guide to choosing wisely in general practice</span> <hr class="dark-grey m-0"> <ul class="llwt-list link-list" aria-labelledby="list-title-79908"> <li class="list-item"> <a href="https://www.racgp.org.au/clinical-resources/clinical-guidelines/key-racgp-guidelines/view-all-racgp-guidelines/first-do-no-harm/about-first-do-no-harm/introduction" class="list-link"> About First do no harm </a> </li><li class="list-item"> <a href="https://www.racgp.org.au/clinical-resources/clinical-guidelines/key-racgp-guidelines/view-all-racgp-guidelines/first-do-no-harm/gp-resources" class="list-link"> GP resources </a> </li><li class="list-item"> <a href="https://www.racgp.org.au/clinical-resources/clinical-guidelines/key-racgp-guidelines/view-all-racgp-guidelines/first-do-no-harm/patient-resources" class="list-link"> Patient resources </a> </li><li class="list-item"> <a href="https://www.racgp.org.au/clinical-resources/clinical-guidelines/key-racgp-guidelines/view-all-racgp-guidelines/first-do-no-harm/associated-topics" class="list-link"> Associated topics </a> </li><li class="list-item"> <a href="https://www.racgp.org.au/clinical-resources/clinical-guidelines/key-racgp-guidelines/view-all-racgp-guidelines/first-do-no-harm/suggest-a-topic" class="list-link"> Suggest a topic </a> </li> </ul> </li> </ul> </div> </div> </li> <li class="nav-item" role="tab"> <a class="nav-link nav-link-dropdown collapsed" href="#nav-flyout-36058" id="nav-link-36058" role="button" data-toggle="collapse" aria-haspopup="true" aria-expanded="false"> COVID-19 resources </a> <div class="nav-flyout collapse" id="nav-flyout-36058" data-parent="#nav-tabs-flyout-11751" aria-labelledby="nav-link-36058" > <div class="container container-racgp d-flex flex-column "> <div class="row pt-lg-4 pb-lg-3 justify-content-lg-end order-lg-1 text-white"> <div class="col-lg-8"> <hr class="dark-grey"> <div class="d-sm-flex justify-content-between"> </div> </div> <div class="col-lg-2 mt-4 align-items-lg-end justify-content-lg-end d-none d-lg-block"> <a class="btn sc btn-icon-text-below" href="#nav-flyout-36058" role="button" data-toggle="collapse" aria-haspopup="true" aria-expanded="false"> <i class="fa fa-close"></i> Close </a> </div> </div> <ul class=" navbar-nav list-unstyled row flex-nowrap" role="tablist"> <li class="col-auto col-lg link-list-with-title"> <span class="llwt-title" id="list-title-36064">Clinical care</span> <hr class="dark-grey m-0"> <ul class="llwt-list link-list" aria-labelledby="list-title-36064"> <li class="list-item"> <a href="/clinical-resources/covid-19-resources/clinical-care/covid-19-home-care-guidelines/background" class="list-link"> Home-care guidelines for patients with COVID-19 </a> </li><li class="list-item"> <a href="/clinical-resources/covid-19-resources/clinical-care/caring-for-patients-with-post-covid-19-conditions/introduction" class="list-link"> Caring for patients with post–COVID-19 conditions </a> </li><li class="list-item"> <a href="/clinical-resources/covid-19-resources/clinical-care/oral-antiviral-treatments-for-covid-19-br-prescrib/introduction" class="list-link"> Oral treatments for COVID-19 – Prescribing information for GPs </a> </li> </ul> </li><li class="col-auto col-lg link-list-with-title"> <span class="llwt-title" id="list-title-36062">Patient resources</span> <hr class="dark-grey m-0"> <ul class="llwt-list link-list" aria-labelledby="list-title-36062"> <li class="list-item"> <a href="/clinical-resources/covid-19-resources/patient-resources/managing-mild-covid-19-at-home/about-this-guide" class="list-link"> Managing COVID-19 at home </a> </li><li class="list-item"> <a href="/clinical-resources/covid-19-resources/patient-resources/patient-resource-managing-post-covid-19-symptoms/introduction" class="list-link"> Patient resource: Managing post–COVID-19 symptoms </a> </li> </ul> </li><li class="col-auto col-lg link-list-with-title"> <span class="llwt-title" id="list-title-36061">Infection control</span> <hr class="dark-grey m-0"> <ul class="llwt-list link-list" aria-labelledby="list-title-36061"> <li class="list-item"> <a href="/clinical-resources/covid-19-resources/infection-control/management-of-pandemics" class="list-link"> Patient Alert Posters </a> </li> </ul> </li> </ul> </div> </div> </li> <li class="nav-item" role="tab"> <a class="nav-link collapsed" href="/clinical-resources/immunisation-resources"> Immunisation resources </a> <div class="nav-flyout collapse" id="nav-flyout-119530" data-parent="#nav-tabs-flyout-11751" > <div class="container container-racgp d-flex flex-column "> <div class="row pt-lg-4 pb-lg-3 justify-content-lg-end order-lg-1 text-white"> <div class="col-lg-8"> <hr class="dark-grey"> <div class="d-sm-flex justify-content-between"> </div> </div> <div class="col-lg-2 mt-4 align-items-lg-end justify-content-lg-end d-none d-lg-block"> <a class="btn sc btn-icon-text-below" href="#nav-flyout-119530" role="button" data-toggle="collapse" aria-haspopup="true" aria-expanded="false"> <i class="fa fa-close"></i> Close </a> </div> </div> <ul class=" navbar-nav list-unstyled row flex-nowrap" role="tablist"> </ul> </div> </div> </li> </ul> </div> </li> <li class="nav-item" role="tab">  <a class="nav-link collapsed" href="#nav-flyout-11755" id="nav-link-11755" role="button" data-toggle="collapse" aria-haspopup="true" aria-expanded="false"> Running a practice </a> <div class="nav-flyout container-fluid collapse" id="nav-flyout-11755" data-parent="#top-menu" aria-labelledby="nav-link-11755"> <ul class="nav navbar-nav nav-tabs-flyout nav-flyout-absolute-lg nav-tabs-flyout-dark nav-tabs-flyout-alt container container-racgp" id="nav-tabs-flyout-11755" role="tablist"> <li class="nav-item" role="tab"> <a class="nav-link collapsed" href="/running-a-practice/optimising-your-billing-strategy"> Optimising your billing strategy </a> <div class="nav-flyout collapse" id="nav-flyout-119000" data-parent="#nav-tabs-flyout-11755" > <div class="container container-racgp d-flex flex-column "> <div class="row pt-lg-4 pb-lg-3 justify-content-lg-end order-lg-1 text-white"> <div class="col-lg-8"> <hr class="dark-grey"> <div class="d-sm-flex justify-content-between"> </div> </div> <div class="col-lg-2 mt-4 align-items-lg-end justify-content-lg-end d-none d-lg-block"> <a class="btn sc btn-icon-text-below" href="#nav-flyout-119000" role="button" data-toggle="collapse" aria-haspopup="true" aria-expanded="false"> <i class="fa fa-close"></i> Close </a> </div> </div> <ul class=" navbar-nav list-unstyled row flex-nowrap" role="tablist"> </ul> </div> </div> </li> <li class="nav-item" role="tab"> <a class="nav-link nav-link-dropdown collapsed" href="#nav-flyout-11831" id="nav-link-11831" role="button" data-toggle="collapse" aria-haspopup="true" aria-expanded="false"> Practice management </a> <div class="nav-flyout collapse" id="nav-flyout-11831" data-parent="#nav-tabs-flyout-11755" aria-labelledby="nav-link-11831" > <div class="container container-racgp d-flex flex-column "> <div class="row pt-lg-4 pb-lg-3 justify-content-lg-end order-lg-1 text-white"> <div class="col-lg-8"> <hr class="dark-grey"> <div class="d-sm-flex justify-content-between"> </div> </div> <div class="col-lg-2 mt-4 align-items-lg-end justify-content-lg-end d-none d-lg-block"> <a class="btn sc btn-icon-text-below" href="#nav-flyout-11831" role="button" data-toggle="collapse" aria-haspopup="true" aria-expanded="false"> <i class="fa fa-close"></i> Close </a> </div> </div> <ul class=" navbar-nav list-unstyled row flex-nowrap" role="tablist"> <li class="col-auto col-lg link-list-with-title"> <span class="llwt-title" id="list-title-11917">Business operations</span> <hr class="dark-grey m-0"> <ul class="llwt-list link-list" aria-labelledby="list-title-11917"> <li class="list-item"> <a href="/running-a-practice/practice-management/business-operations/staff-management" class="list-link"> Staff management </a> </li><li class="list-item"> <a href="/running-a-practice/practice-management/business-operations/medicare-benefits-schedule-online-tool" class="list-link"> <span class="fa-li-out"><i class='fa fa-lock'></i></span> Medicare Benefits Schedule online tool </a> </li><li class="list-item"> <a href="/running-a-practice/practice-management/business-operations/racgp-resources-to-help-you-manage-your-billing" class="list-link"> <span class="fa-li-out"><i class='fa fa-lock'></i></span> RACGP resources to help you manage your billing </a> </li><li class="list-item"> <a href="/running-a-practice/practice-management/business-operations/ventilation-and-air-circulating-strategies-in-gene" class="list-link"> Ventilation and air-circulating strategies in general practice </a> </li><li class="list-item"> <a href="/running-a-practice/practice-management/business-operations/climate-change-and-health" class="list-link"> Climate Change and Health </a> </li><li class="list-item"> <a href="/running-a-practice/practice-management/business-operations/environmental-sustainability-in-general-practice" class="list-link"> Environmental sustainability in general practice </a> </li> </ul> </li><li class="col-auto col-lg link-list-with-title"> <span class="llwt-title" id="list-title-12413">GP wellbeing</span> <hr class="dark-grey m-0"> <ul class="llwt-list link-list" aria-labelledby="list-title-12413"> <li class="list-item"> <a href="/running-a-practice/practice-management/gp-wellbeing/self-care-and-mental-health-resources" class="list-link"> Self-care and mental health resources </a> </li><li class="list-item"> <a href="/running-a-practice/practice-management/gp-wellbeing/the-gp-support-program" class="list-link"> The GP support program </a> </li><li class="list-item"> <a href="/patientaggression" class="list-link"> Preventing and managing patient aggression and violence </a> </li><li class="list-item"> <a href="/sexualharassment" class="list-link"> Responding to sexual harassment by patients </a> </li> </ul> </li><li class="col-auto col-lg link-list-with-title"> <span class="llwt-title" id="list-title-11918">Practice Toolkits</span> <hr class="dark-grey m-0"> <ul class="llwt-list link-list" aria-labelledby="list-title-11918"> <li class="list-item"> <a href="/running-a-practice/practice-resources/practice-tools/general-practice-business-toolkit" class="list-link"> General Practice Business Toolkit </a> </li><li class="list-item"> <a href="/running-a-practice/practice-management/practice-toolkits/education-toolkits" class="list-link"> Education Toolkits </a> </li> </ul> </li><li class="col-auto col-lg link-list-with-title"> <span class="llwt-title" id="list-title-11916">Emergencies and pandemics</span> <hr class="dark-grey m-0"> <ul class="llwt-list link-list" aria-labelledby="list-title-11916"> <li class="list-item"> <a href="/running-a-practice/practice-management/managing-emergencies-and-pandemics/naturaldisasters" class="list-link"> Information for GPs in disaster-affected areas </a> </li><li class="list-item"> <a href="/running-a-practice/practice-management/managing-emergencies-and-pandemics/managing-emergencies-in-general-practice" class="list-link"> Managing emergencies in general practice </a> </li><li class="list-item"> <a href="/running-a-practice/practice-management/managing-emergencies-and-pandemics/evacuation-centre-resources" class="list-link"> Evacuation centre resources </a> </li><li class="list-item"> <a href="/running-a-practice/practice-management/managing-emergencies-and-pandemics/fact-sheets" class="list-link"> Emergency planning and response factsheets </a> </li><li class="list-item"> <a href="/running-a-practice/practice-management/managing-emergencies-and-pandemics/managing-pandemics" class="list-link"> Managing pandemics </a> </li><li class="list-item"> <a href="/running-a-practice/practice-management/managing-emergencies-and-pandemics/emergency-response-planning-tool" class="list-link"> Emergency Response Planning Tool </a> </li> </ul> </li> </ul> </div> </div> </li> <li class="nav-item" role="tab"> <a class="nav-link nav-link-dropdown collapsed" href="#nav-flyout-11833" id="nav-link-11833" role="button" data-toggle="collapse" aria-haspopup="true" aria-expanded="false"> Practice resources </a> <div class="nav-flyout collapse" id="nav-flyout-11833" data-parent="#nav-tabs-flyout-11755" aria-labelledby="nav-link-11833" > <div class="container container-racgp d-flex flex-column "> <div class="row pt-lg-4 pb-lg-3 justify-content-lg-end order-lg-1 text-white"> <div class="col-lg-8"> <hr class="dark-grey"> <div class="d-sm-flex justify-content-between"> </div> </div> <div class="col-lg-2 mt-4 align-items-lg-end justify-content-lg-end d-none d-lg-block"> <a class="btn sc btn-icon-text-below" href="#nav-flyout-11833" role="button" data-toggle="collapse" aria-haspopup="true" aria-expanded="false"> <i class="fa fa-close"></i> Close </a> </div> </div> <ul class=" navbar-nav list-unstyled row flex-nowrap" role="tablist"> <li class="col-auto col-lg link-list-with-title"> <span class="llwt-title" id="list-title-11913">General practice guides</span> <hr class="dark-grey m-0"> <ul class="llwt-list link-list" aria-labelledby="list-title-11913"> <li class="list-item"> <a href="/running-a-practice/practice-resources/general-practice-guides/supporting-patients-affected-by-workplace-injury" class="list-link"> Supporting patients affected by workplace injury </a> </li><li class="list-item"> <a href="/running-a-practice/practice-resources/general-practice-guides/drugs-of-dependence-responding-to-requests" class="list-link"> Drugs of dependence: Responding to requests </a> </li><li class="list-item"> <a href="/running-a-practice/practice-resources/general-practice-guides/referring-to-other-medical-specialists" class="list-link"> A guide for ensuring good referral outcomes for your patients </a> </li><li class="list-item"> <a href="/running-a-practice/practice-resources/general-practice-guides/preparing-medical-reports" class="list-link"> <span class="fa-li-out"><i class='fa fa-lock'></i></span> Preparing medical reports </a> </li><li class="list-item"> <a href="/running-a-practice/practice-resources/general-practice-guides/improving-health-record-quality/introduction" class="list-link"> Improving health record quality in general practice </a> </li><li class="list-item"> <a href="/running-a-practice/practice-resources/general-practice-guides/ndis-information-for-general-practitioners" class="list-link"> National Disability Insurance Scheme: Information for general practitioners </a> </li><li class="list-item"> <a href="/running-a-practice/practice-resources/general-practice-guides/medical-management-and-supply" class="list-link"> <span class="fa-li-out"><i class='fa fa-lock'></i></span> Medication management and supply </a> </li> </ul> </li><li class="col-auto col-lg link-list-with-title"> <span class="llwt-title" id="list-title-11940">Ordering publications</span> <hr class="dark-grey m-0"> <ul class="llwt-list link-list" aria-labelledby="list-title-11940"> <li class="list-item"> <a href="/running-a-practice/practice-resources/ordering-publications/college-approved-publications" class="list-link"> College approved publications </a> </li><li class="list-item"> <a href="/running-a-practice/practice-resources/ordering-publications/guidelines-for-general-practice" class="list-link"> Guidelines for general practice </a> </li><li class="list-item"> <a href="/running-a-practice/practice-resources/ordering-publications/health-records" class="list-link"> Health records - templates </a> </li><li class="list-item"> <a href="/running-a-practice/practice-resources/ordering-publications/record-keeping-in-general-practice" class="list-link"> RACGP Steriliser Record System - logbook and templates </a> </li><li class="list-item"> <a href="/running-a-practice/practice-resources/ordering-publications/reference" class="list-link"> Reference </a> </li> </ul> </li><li class="col-auto col-lg link-list-with-title"> <span class="llwt-title" id="list-title-11914">Practice tools</span> <hr class="dark-grey m-0"> <ul class="llwt-list link-list" aria-labelledby="list-title-11914"> <li class="list-item"> <a href="/running-a-practice/practice-resources/practice-tools/how-technology-can-help-you-look-after-health" class="list-link"> How technology can help you look after your health </a> </li><li class="list-item"> <a href="/running-a-practice/practice-resources/practice-tools/general-practice-policy-and-procedure-templates" class="list-link"> General practice policy and procedure templates </a> </li><li class="list-item"> <a href="/running-a-practice/practice-resources/practice-tools/advance-care-planning" class="list-link"> Advance care planning </a> </li><li class="list-item"> <a href="/running-a-practice/practice-resources/practice-tools/information-sheets" class="list-link"> Information sheets </a> </li><li class="list-item"> <a href="/running-a-practice/practice-resources/practice-tools/resources-for-gps-support-patients-to-access-ndis" class="list-link"> Resources to help GPs support patients to access the NDIS </a> </li><li class="list-item"> <a href="/running-a-practice/practice-resources/practice-tools/general-practice-grants-and-commissioning" class="list-link"> General practice grants and commissioning </a> </li><li class="list-item"> <a href="/running-a-practice/practice-resources/practice-tools/alternative-funding-sources-for-general-practice" class="list-link"> Alternative funding sources for general practice </a> </li><li class="list-item"> <a href="/running-a-practice/practice-resources/practice-tools/climate-change-and-health-practice-posters" class="list-link"> Climate change and health – Practice posters </a> </li><li class="list-item"> <a href="/running-a-practice/practice-resources/practice-tools/faq-on-changes-to-consent-and-release-of-patient" class="list-link"> FAQ on changes to consent and release of patient information to life insurers </a> </li><li class="list-item"> <a href="/running-a-practice/practice-resources/practice-tools/improving-general-practice-workflows" class="list-link"> Improving general practice workflows in your practice </a> </li> </ul> </li><li class="col-auto col-lg link-list-with-title"> <span class="llwt-title" id="list-title-11931">Medicare</span> <hr class="dark-grey m-0"> <ul class="llwt-list link-list" aria-labelledby="list-title-11931"> <li class="list-item"> <a href="/running-a-practice/practice-resources/medicare/medicare-benefits-schedule-fee-summary" class="list-link"> Medicare Benefits Schedule online tool </a> </li><li class="list-item"> <a href="/running-a-practice/practice-resources/medicare/medicare-benefits-schedule" class="list-link"> Medicare Benefits Schedule updates </a> </li><li class="list-item"> <a href="/running-a-practice/practice-resources/medicare/medicare-interpretation-and-compliance" class="list-link"> <span class="fa-li-out"><i class='fa fa-lock'></i></span> RACGP statement on Medicare interpretation and compliance </a> </li><li class="list-item"> <a href="/running-a-practice/practice-resources/medicare/medicare-benefits-schedule-medicare-compliance" class="list-link"> Medicare Benefits Schedule / Medicare compliance - Summary of useful links </a> </li><li class="list-item"> <a href="/running-a-practice/practice-resources/medicare/preventive-healthcare" class="list-link"> Preventive healthcare and the Medicare Benefits Schedule </a> </li><li class="list-item"> <a href="/running-a-practice/practice-resources/medicare/the-value-of-general-practice-nurses" class="list-link"> The value of general practice nurses </a> </li> </ul> </li> </ul> </div> </div> </li> <li class="nav-item" role="tab"> <a class="nav-link nav-link-dropdown collapsed" href="#nav-flyout-11851" id="nav-link-11851" role="button" data-toggle="collapse" aria-haspopup="true" aria-expanded="false"> Practice Standards </a> <div class="nav-flyout collapse" id="nav-flyout-11851" data-parent="#nav-tabs-flyout-11755" aria-labelledby="nav-link-11851" > <div class="container container-racgp d-flex flex-column "> <div class="row pt-lg-4 pb-lg-3 justify-content-lg-end order-lg-1 text-white"> <div class="col-lg-8"> <hr class="dark-grey"> <div class="d-sm-flex justify-content-between"> </div> </div> <div class="col-lg-2 mt-4 align-items-lg-end justify-content-lg-end d-none d-lg-block"> <a class="btn sc btn-icon-text-below" href="#nav-flyout-11851" role="button" data-toggle="collapse" aria-haspopup="true" aria-expanded="false"> <i class="fa fa-close"></i> Close </a> </div> </div> <ul class=" navbar-nav list-unstyled row flex-nowrap" role="tablist"> <li class="col-auto col-lg link-list-with-title"> <span class="llwt-title" id="list-title-46074">Standards 5th edition Suite</span> <hr class="dark-grey m-0"> <ul class="llwt-list link-list" aria-labelledby="list-title-46074"> <li class="list-item"> <a href="/running-a-practice/practice-standards/standards-5th-edition/standards-for-general-practices-5th-ed/table-of-contents" class="list-link"> Standards for general practices (5th edition) </a> </li><li class="list-item"> <a href="/running-a-practice/practice-standards/standards-5th-edition/after-hours-and-medical-deputising-services" class="list-link"> Standards for after-hours and medical deputising services </a> </li><li class="list-item"> <a href="/running-a-practice/practice-standards/racgp-infection-prevention-and-control-guidelines/table-of-contents" class="list-link"> Infection prevention and control guidelines </a> </li><li class="list-item"> <a href="/running-a-practice/practice-standards/standards-5th-edition/standards-for-point-of-care-testing/introduction" class="list-link"> Standards for point-of-care testing </a> </li><li class="list-item"> <a href="/running-a-practice/practice-standards/standards-5th-edition/patient-feedback-requirements" class="list-link"> Patient feedback requirements </a> </li><li class="list-item"> <a href="/running-a-practice/practice-standards/standards-5th-edition/patient-feedback-guide" class="list-link"> Patient feedback guide </a> </li><li class="list-item"> <a href="/running-a-practice/practice-standards/standards-5th-edition/resource-guide" class="list-link"> Resource guide </a> </li><li class="list-item"> <a href="/running-a-practice/practice-standards/standards-5th-edition/factsheets" class="list-link"> Factsheets and position statements </a> </li><li class="list-item"> <a href="/running-a-practice/practice-standards/standards-5th-edition/accreditation" class="list-link"> Accreditation </a> </li> </ul> </li><li class="col-auto col-lg link-list-with-title"> <span class="llwt-title" id="list-title-46086">Interpretive guides</span> <hr class="dark-grey m-0"> <ul class="llwt-list link-list" aria-labelledby="list-title-46086"> <li class="list-item"> <a href="/running-a-practice/practice-standards/interpretive-guide-1/interpretative-guide-for-non-traditional-general-p" class="list-link"> Interpretative guide for non-traditional general practices for the purposes of accreditation </a> </li><li class="list-item"> <a href="/running-a-practice/practice-standards/interpretive-guide-1/interpretative-guide-for-aboriginal-community-cont" class="list-link"> Interpretative guide for Aboriginal community controlled health services </a> </li> </ul> </li><li class="col-auto col-lg link-list-with-title"> <span class="llwt-title" id="list-title-46088">Other health care standards</span> <hr class="dark-grey m-0"> <ul class="llwt-list link-list" aria-labelledby="list-title-46088"> <li class="list-item"> <a href="/running-a-practice/practice-standards/standards-for-other-health-care-settings/australian-immigration-detention-facilities" class="list-link"> Standards for health services in Australian immigration detention facilities </a> </li><li class="list-item"> <a href="/running-a-practice/practice-standards/standards-for-other-health-care-settings/health-services-in-australian-prisons" class="list-link"> Standards for health services in Australian prisons </a> </li><li class="list-item"> <a href="/running-a-practice/practice-standards/standards-for-other-health-care-settings/garrison-health-facilities" class="list-link"> Standards for Garrison Health Facilities in the Australian Defence Force </a> </li><li class="list-item"> <a href="/running-a-practice/practice-standards/standards-for-other-health-care-settings/standards-for-gp-residential-aged-care" class="list-link"> Standards for general practice residential aged care </a> </li> </ul> </li><li class="col-auto col-lg link-list-with-title"> <span class="llwt-title" id="list-title-35833">Standards News</span> <hr class="dark-grey m-0"> <ul class="llwt-list link-list" aria-labelledby="list-title-35833"> <li class="list-item"> <a href="/Running-A-Practice/Practice-Standards/Standards-newsletter" class="list-link"> View all newsletters </a> </li><li class="list-item"> <a href="/running-a-practice/practice-standards/standards-newsletter/expression-of-interest-rec-sgp" class="list-link"> Expression of Interest – REC-SGP </a> </li> </ul> </li> </ul> </div> </div> </li> <li class="nav-item" role="tab"> <a class="nav-link nav-link-dropdown collapsed" href="#nav-flyout-11854" id="nav-link-11854" role="button" data-toggle="collapse" aria-haspopup="true" aria-expanded="false"> Information security </a> <div class="nav-flyout collapse" id="nav-flyout-11854" data-parent="#nav-tabs-flyout-11755" aria-labelledby="nav-link-11854" > <div class="container container-racgp d-flex flex-column "> <div class="row pt-lg-4 pb-lg-3 justify-content-lg-end order-lg-1 text-white"> <div class="col-lg-8"> <hr class="dark-grey"> <div class="d-sm-flex justify-content-between"> </div> </div> <div class="col-lg-2 mt-4 align-items-lg-end justify-content-lg-end d-none d-lg-block"> <a class="btn sc btn-icon-text-below" href="#nav-flyout-11854" role="button" data-toggle="collapse" aria-haspopup="true" aria-expanded="false"> <i class="fa fa-close"></i> Close </a> </div> </div> <ul class=" navbar-nav list-unstyled row flex-nowrap" role="tablist"> <li class="col-auto col-lg link-list-with-title"> <span class="llwt-title" id="list-title-11885">Information and cyber security in general practice</span> <hr class="dark-grey m-0"> <ul class="llwt-list link-list" aria-labelledby="list-title-11885"> <li class="list-item"> <a href="/running-a-practice/security/protecting-your-practice-information/information-security-in-general-practice" class="list-link"> Information security in general practice </a> </li><li class="list-item"> <a href="/running-a-practice/security/protecting-your-practice-information/responding-to-a-cybersecurity-incident" class="list-link"> Responding to a cybersecurity incident </a> </li> </ul> </li><li class="col-auto col-lg link-list-with-title"> <span class="llwt-title" id="list-title-11894">Privacy and managing health information in general practice</span> <hr class="dark-grey m-0"> <ul class="llwt-list link-list" aria-labelledby="list-title-11894"> <li class="list-item"> <a href="/running-a-practice/security/managing-practice-information/privacy-of-health-information" class="list-link"> Privacy and managing health information in general practice </a> </li><li class="list-item"> <a href="/running-a-practice/security/managing-practice-information/privacy-policy-template" class="list-link"> Privacy policy template </a> </li><li class="list-item"> <a href="/running-a-practice/security/managing-practice-information/secondary-use-of-general-practice-data" class="list-link"> Secondary use of general practice data </a> </li> </ul> </li> </ul> </div> </div> </li> <li class="nav-item" role="tab"> <a class="nav-link nav-link-dropdown collapsed" href="#nav-flyout-11852" id="nav-link-11852" role="button" data-toggle="collapse" aria-haspopup="true" aria-expanded="false"> Technology </a> <div class="nav-flyout collapse" id="nav-flyout-11852" data-parent="#nav-tabs-flyout-11755" aria-labelledby="nav-link-11852" > <div class="container container-racgp d-flex flex-column "> <div class="row pt-lg-4 pb-lg-3 justify-content-lg-end order-lg-1 text-white"> <div class="col-lg-8"> <hr class="dark-grey"> <div class="d-sm-flex justify-content-between"> </div> </div> <div class="col-lg-2 mt-4 align-items-lg-end justify-content-lg-end d-none d-lg-block"> <a class="btn sc btn-icon-text-below" href="#nav-flyout-11852" role="button" data-toggle="collapse" aria-haspopup="true" aria-expanded="false"> <i class="fa fa-close"></i> Close </a> </div> </div> <ul class=" navbar-nav list-unstyled row flex-nowrap" role="tablist"> <li class="col-auto col-lg link-list-with-title"> <span class="llwt-title" id="list-title-17797">Clinical Technology</span> <hr class="dark-grey m-0"> <ul class="llwt-list link-list" aria-labelledby="list-title-17797"> <li class="list-item"> <a href="/running-a-practice/technology/clinical-technology/my-health-record-in-general-practice" class="list-link"> My Health Record in general practice </a> </li><li class="list-item"> <a href="/running-a-practice/technology/clinical-technology/telehealth" class="list-link"> Telehealth </a> </li><li class="list-item"> <a href="/running-a-practice/technology/clinical-technology/managing-external-requests-for-patient-information" class="list-link"> Managing external requests for patient information </a> </li><li class="list-item"> <a href="/running-a-practice/technology/clinical-technology/electronic-prescribing" class="list-link"> Electronic prescribing </a> </li> </ul> </li><li class="col-auto col-lg link-list-with-title"> <span class="llwt-title" id="list-title-11912">Business technology</span> <hr class="dark-grey m-0"> <ul class="llwt-list link-list" aria-labelledby="list-title-11912"> <li class="list-item"> <a href="/running-a-practice/technology/business-technology/provider-connect-australia" class="list-link"> Provider Connect Australia </a> </li><li class="list-item"> <a href="/running-a-practice/technology/business-technology/using-email-in-general-practice" class="list-link"> Using email in general practice </a> </li><li class="list-item"> <a href="/running-a-practice/technology/business-technology/social-media-in-general-practice/about-this-guide" class="list-link"> Social media in general practice </a> </li><li class="list-item"> <a href="/running-a-practice/technology/business-technology/responding-to-online-reviews-factsheet" class="list-link"> Responding to online reviews </a> </li><li class="list-item"> <a href="/running-a-practice/technology/business-technology/online-appointment-technology" class="list-link"> Online appointment technology </a> </li><li class="list-item"> <a href="/running-a-practice/technology/business-technology/artificial-intelligence-ai-scribes" class="list-link"> Artificial intelligence (AI) scribes </a> </li> </ul> </li><li class="col-auto col-lg link-list-with-title"> <span class="llwt-title" id="list-title-34428">Mobile devices to support care</span> <hr class="dark-grey m-0"> <ul class="llwt-list link-list" aria-labelledby="list-title-34428"> <li class="list-item"> <a href="/running-a-practice/technology/mobile-devices-to-support-care/recommending-health-apps" class="list-link"> Recommending health apps </a> </li><li class="list-item"> <a href="/running-a-practice/technology/mobile-devices-to-support-care/using-personal-mobile-devices-for-clinical-photos" class="list-link"> Using personal mobile devices for clinical photos </a> </li> </ul> </li><li class="col-auto col-lg link-list-with-title"> <span class="llwt-title" id="list-title-65022">Reports</span> <hr class="dark-grey m-0"> <ul class="llwt-list link-list" aria-labelledby="list-title-65022"> <li class="list-item"> <a href="/running-a-practice/technology/reports/minimum-requirements-for-cis" class="list-link"> Minimum requirements for clinical information systems </a> </li> </ul> </li> </ul> </div> </div> </li> </ul> </div> </li> <li class="nav-item" role="tab">  <a class="nav-link collapsed" href="#nav-flyout-11766" id="nav-link-11766" role="button" data-toggle="collapse" aria-haspopup="true" aria-expanded="false"> Advocacy </a> <div class="nav-flyout container-fluid collapse" id="nav-flyout-11766" data-parent="#top-menu" aria-labelledby="nav-link-11766"> <ul class="nav navbar-nav nav-tabs-flyout nav-flyout-absolute-lg nav-tabs-flyout-dark nav-tabs-flyout-alt container container-racgp" id="nav-tabs-flyout-11766" role="tablist"> <li class="nav-item" role="tab"> <a class="nav-link nav-link-dropdown collapsed" href="#nav-flyout-111118" id="nav-link-111118" role="button" data-toggle="collapse" aria-haspopup="true" aria-expanded="false"> RACGP 2024-25 Advocacy Plan </a> <div class="nav-flyout collapse" id="nav-flyout-111118" data-parent="#nav-tabs-flyout-11766" aria-labelledby="nav-link-111118" > <div class="container container-racgp d-flex flex-column "> <div class="row pt-lg-4 pb-lg-3 justify-content-lg-end order-lg-1 text-white"> <div class="col-lg-8"> <hr class="dark-grey"> <div class="d-sm-flex justify-content-between"> </div> </div> <div class="col-lg-2 mt-4 align-items-lg-end justify-content-lg-end d-none d-lg-block"> <a class="btn sc btn-icon-text-below" href="#nav-flyout-111118" role="button" data-toggle="collapse" aria-haspopup="true" aria-expanded="false"> <i class="fa fa-close"></i> Close </a> </div> </div> <ul class=" navbar-nav list-unstyled row flex-nowrap" role="tablist"> <li class="col-auto col-lg link-list-with-title"> <span class="llwt-title" id="list-title-127413">2025 Federal Election Petition</span> <hr class="dark-grey m-0"> <ul class="llwt-list link-list" aria-labelledby="list-title-127413"> </ul> </li> </ul> </div> </div> </li> <li class="nav-item" role="tab"> <a class="nav-link nav-link-dropdown collapsed" href="#nav-flyout-11844" id="nav-link-11844" role="button" data-toggle="collapse" aria-haspopup="true" aria-expanded="false"> Reports and submissions </a> <div class="nav-flyout collapse" id="nav-flyout-11844" data-parent="#nav-tabs-flyout-11766" aria-labelledby="nav-link-11844" > <div class="container container-racgp d-flex flex-column "> <div class="row pt-lg-4 pb-lg-3 justify-content-lg-end order-lg-1 text-white"> <div class="col-lg-8"> <hr class="dark-grey"> <div class="d-sm-flex justify-content-between"> </div> </div> <div class="col-lg-2 mt-4 align-items-lg-end justify-content-lg-end d-none d-lg-block"> <a class="btn sc btn-icon-text-below" href="#nav-flyout-11844" role="button" data-toggle="collapse" aria-haspopup="true" aria-expanded="false"> <i class="fa fa-close"></i> Close </a> </div> </div> <ul class=" navbar-nav list-unstyled row flex-nowrap" role="tablist"> <li class="col-auto col-lg link-list-with-title"> <span class="llwt-title" id="list-title-126408">2025 reports and submissions</span> <hr class="dark-grey m-0"> <ul class="llwt-list link-list" aria-labelledby="list-title-126408"> <li class="list-item"> <a href="/advocacy/reports-and-submissions/2025-reports-and-submissions/pre-budget-submission-2025-26" class="list-link"> Pre-Budget Submission 2025-26 </a> </li><li class="list-item"> <a href="/advocacy/reports-and-submissions/2025-reports-and-submissions/review-of-primary-health-network-business-model" class="list-link"> Review of Primary Health Network Business Model and Mental Health Flexible Funding Model </a> </li><li class="list-item"> <a href="/advocacy/reports-and-submissions/2025-reports-and-submissions/access-to-diagnosis-treatment-tick-borne-diseases" class="list-link"> Inquiry into the access to diagnosis and treatment for people in Australia with tick-borne diseases </a> </li><li class="list-item"> <a href="/advocacy/reports-and-submissions/2025-reports-and-submissions/national-lung-cancer-screening-program-guidelines" class="list-link"> National Lung Cancer Screening Program Guidelines public consultation </a> </li><li class="list-item"> <a href="/advocacy/reports-and-submissions/2025-reports-and-submissions/racgp-response-health-legislation-amendment-bill" class="list-link"> RACGP response Health Legislation Amendment Bill 2024 </a> </li> </ul> </li><li class="col-auto col-lg link-list-with-title"> <span class="llwt-title" id="list-title-104573">2024 reports and submissions</span> <hr class="dark-grey m-0"> <ul class="llwt-list link-list" aria-labelledby="list-title-104573"> <li class="list-item"> <a href="/advocacy/reports-and-submissions/2024-reports-and-submissions/submission-to-national-suicide-prevention-offi-1" class="list-link"> Submission to the National Suicide Prevention Office on the draft Advice on the National Suicide Pre </a> </li><li class="list-item"> <a href="/advocacy/reports-and-submissions/2024-reports-and-submissions/racgp-response-to-the-australian-digital-health" class="list-link"> RACGP response to the Australian Digital Health Agency consultation on the draft Health Information </a> </li><li class="list-item"> <a href="/advocacy/reports-and-submissions/2024-reports-and-submissions/racgp-submissions-safe-and-responsible-use-of-ai" class="list-link"> RACGP submissions to government branches regarding the safe and responsible use of AI </a> </li><li class="list-item"> <a href="/advocacy/reports-and-submissions/2024-reports-and-submissions/racgp-nsw-pre-budget-submission-2025-2026" class="list-link"> RACGP NSW Pre-Budget Submission 2025-2026 </a> </li><li class="list-item"> <a href="/advocacy/reports-and-submissions/2024-reports-and-submissions/racgp-response-to-the-review-of-the-sra" class="list-link"> RACGP response to the review of the Safety, Rehabilitation and Compensation Act 1988 </a> </li><li class="list-item"> <a href="/advocacy/reports-and-submissions/2024-reports-and-submissions/submission-on-falls-guidelines" class="list-link"> Submission to the Australian Commission on Safety and Quality in Health Care on the Public consultat </a> </li><li class="list-item"> <a href="/advocacy/reports-and-submissions/2024-reports-and-submissions/racgp-submission-msac-1785-dexcom-one" class="list-link"> RACGP submission – MSAC 1785 – Dexcom ONE continuous glucose monitoring </a> </li> </ul> </li><li class="col-auto col-lg link-list-with-title"> <span class="llwt-title" id="list-title-83352">2023 reports and submissions</span> <hr class="dark-grey m-0"> <ul class="llwt-list link-list" aria-labelledby="list-title-83352"> <li class="list-item"> <a href="/advocacy/reports-and-submissions/2023-reports-and-submissions/racgp-submission-to-the-effectiveness-review-of-ge" class="list-link"> RACGP submission to the Effectiveness Review of General Practice Incentives </a> </li><li class="list-item"> <a href="/advocacy/reports-and-submissions/2023-reports-and-submissions/submission-assignment-of-benefit" class="list-link"> Submission on the assignment of benefit process for bulk billed services </a> </li><li class="list-item"> <a href="/advocacy/reports-and-submissions/2023-reports-and-submissions/australian-government-s-covid-19-response-inquiry" class="list-link"> RACGP response to the Australian Government’s COVID-19 Response Inquiry Panel </a> </li><li class="list-item"> <a href="/advocacy/reports-and-submissions/2023-reports-and-submissions/chronic-obstructive-pulmonary-disease" class="list-link"> RACGP submission - Chronic Obstructive Pulmonary Disease Clinical Care Standard </a> </li><li class="list-item"> <a href="/advocacy/reports-and-submissions/2023-reports-and-submissions/racgp-submission-to-anzsco-comprehensive-review" class="list-link"> RACGP submission to ANZSCO Comprehensive Review </a> </li><li class="list-item"> <a href="/advocacy/reports-and-submissions/2023-reports-and-submissions/racgp-tasmanian-budget-submission" class="list-link"> RACGP Tasmanian Budget Submission </a> </li> </ul> </li><li class="col-auto col-lg link-list-with-title"> <span class="llwt-title" id="list-title-63312">2022 reports and submissions</span> <hr class="dark-grey m-0"> <ul class="llwt-list link-list" aria-labelledby="list-title-63312"> <li class="list-item"> <a href="/advocacy/reports-and-submissions/2022-reports-and-submissions/submission-to-the-national-health-practitioner-omb" class="list-link"> Submission to the National Health Practitioner Ombudsman – Review of Ahpra’s vexatious notifications </a> </li><li class="list-item"> <a href="/advocacy/reports-and-submissions/2022-reports-and-submissions/racgp-submission-to-the-senate-inquiry-into-un-1" class="list-link"> RACGP submission to the senate inquiry into universal access to reproductive healthcare </a> </li><li class="list-item"> <a href="/advocacy/reports-and-submissions/2022-reports-and-submissions/racgp-submission-audit-of-the-community-health-and" class="list-link"> RACGP submission – Audit of the Community Health and Hospitals Program </a> </li><li class="list-item"> <a href="/advocacy/reports-and-submissions/2022-reports-and-submissions/submission-to-the-department-of-health-and-age-2" class="list-link"> Submission to the Department of Health and Aged Care – Revised PBS Post-market Review Framework </a> </li><li class="list-item"> <a href="/advocacy/reports-and-submissions/2022-reports-and-submissions/racgp-response-department-of-health-and-aged-care" class="list-link"> RACGP response: Department of Health and Aged Care consultation on the establishment of a Centre for </a> </li><li class="list-item"> <a href="/advocacy/reports-and-submissions/2022-reports-and-submissions/submission-to-the-department-of-health-and-age-1" class="list-link"> <span class="fa-li-out"><i class='fa fa-lock'></i></span> Submission to the Department of Health and Aged Care – Review of MBS heart health assessments </a> </li> </ul> </li><li class="col-auto col-lg link-list-with-title"> <span class="llwt-title" id="list-title-43995">2021 reports and submissions</span> <hr class="dark-grey m-0"> <ul class="llwt-list link-list" aria-labelledby="list-title-43995"> <li class="list-item"> <a href="/advocacy/reports-and-submissions/2021-reports-and-submissions/response-to-the-acsqhc" class="list-link"> Response to the ACSQHC - Draft Sepsis Clinical Care Standard </a> </li><li class="list-item"> <a href="/advocacy/reports-and-submissions/2021-reports-and-submissions/ending-imaged-based-prescribing" class="list-link"> National Health (COVID-19 Supply of Pharmaceutical Benefits) Special Arrangement 2020 </a> </li><li class="list-item"> <a href="/advocacy/reports-and-submissions/2021-reports-and-submissions/national-healthcare-interoperability-plan" class="list-link"> RACGP response to the National Healthcare Interoperability Plan (the Plan) </a> </li><li class="list-item"> <a href="/advocacy/reports-and-submissions/2021-reports-and-submissions/national-cervical-screening-program-guidelines" class="list-link"> Submission on the National Cervical Screening Program guidelines changes </a> </li><li class="list-item"> <a href="/advocacy/reports-and-submissions/2021-reports-and-submissions/mental-health-initial-assessment-referral-project" class="list-link"> Submission to the Australian Government Department of Health Mental Health Initial Assessment and Re </a> </li><li class="list-item"> <a href="/advocacy/reports-and-submissions/2021-reports-and-submissions/mandatory-reporting-medical-device-adverse-events" class="list-link"> Submission to the TGA on the Potential for Mandatory Reporting of Medical Device Adverse Events by H </a> </li> </ul> </li><li class="col-auto col-lg link-list-with-title"> <span class="llwt-title" id="list-title-29847">2020 reports and submissions</span> <hr class="dark-grey m-0"> <ul class="llwt-list link-list" aria-labelledby="list-title-29847"> <li class="list-item"> <a href="/advocacy/reports-and-submissions/2020-reports-and-submissions/submission-on-the-national-bowel-cancer-screening" class="list-link"> Submission on the National Bowel Cancer Screening Program Review </a> </li><li class="list-item"> <a href="/advocacy/reports-and-submissions/2020-reports-and-submissions/mbs-heart-health-assessment-items" class="list-link"> Submission to the Department of Health on MBS Heart Health Assessment items </a> </li><li class="list-item"> <a href="/advocacy/reports-and-submissions/2020-reports-and-submissions/national-pancreatic-cancer-roadmap" class="list-link"> Submission on the National Pancreatic Cancer Roadmap </a> </li><li class="list-item"> <a href="/advocacy/reports-and-submissions/2020-reports-and-submissions/submission-on-the-health-insurance-amendment" class="list-link"> Submission on the Health Insurance Amendment (Compliance Administration) Bill 2020 </a> </li><li class="list-item"> <a href="/advocacy/reports-and-submissions/2020-reports-and-submissions/submission-on-renewing-the-natsisps" class="list-link"> National Aboriginal and Torres Strait Islander Suicide Prevention Strategy </a> </li><li class="list-item"> <a href="/advocacy/reports-and-submissions/2020-reports-and-submissions/submission-to-the-acqs-on-its-draft-nsqphs" class="list-link"> Submission to the Australian Commission on Quality and Safety in Health Care on its draft National S </a> </li> </ul> </li><li class="col-auto col-lg link-list-with-title"> <span class="llwt-title" id="list-title-11965">View all reports and submissions</span> <hr class="dark-grey m-0"> <ul class="llwt-list link-list" aria-labelledby="list-title-11965"> <li class="list-item"> <a href="/advocacy/reports-and-submissions/view-all-reports-and-submissions/2025-reports-and-submissions" class="list-link"> 2025 reports and submissions </a> </li><li class="list-item"> <a href="/advocacy/reports-and-submissions/view-all-reports-and-submissions/2024-reports-and-submissions" class="list-link"> 2024 reports and submissions </a> </li><li class="list-item"> <a href="/advocacy/reports-and-submissions/view-all-reports-and-submissions/2023-reports-and-submissions" class="list-link"> 2023 reports and submissions </a> </li><li class="list-item"> <a href="/advocacy/reports-and-submissions/view-all-reports-and-submissions/2022-reports-and-submissions" class="list-link"> 2022 reports and submissions </a> </li><li class="list-item"> <a href="/advocacy/reports-and-submissions/view-all-reports-and-submissions/2021-reports-and-submissions" class="list-link"> 2021 reports and submissions </a> </li><li class="list-item"> <a href="/advocacy/reports-and-submissions/view-all-reports-and-submissions/2020-reports-and-submissions" class="list-link"> 2020 reports and submissions </a> </li><li class="list-item"> <a href="/advocacy/reports-and-submissions/view-all-reports-and-submissions/2018-reports-and-submissions" class="list-link"> 2018 Reports and submissions </a> </li><li class="list-item"> <a href="/advocacy/reports-and-submissions/view-all-reports-and-submissions/2017-reports-and-submissions" class="list-link"> 2017 Reports and submissions </a> </li><li class="list-item"> <a href="/advocacy/reports-and-submissions/view-all-reports-and-submissions/2016-reports-and-submissions" class="list-link"> 2016 Reports and submissions </a> </li><li class="list-item"> <a href="/advocacy/reports-and-submissions/view-all-reports-and-submissions/2015-reports-and-submissions" class="list-link"> 2015 Reports and submissions </a> </li> </ul> </li> </ul> </div> </div> </li> <li class="nav-item" role="tab"> <a class="nav-link nav-link-dropdown collapsed" href="#nav-flyout-11838" id="nav-link-11838" role="button" data-toggle="collapse" aria-haspopup="true" aria-expanded="false"> Position statements </a> <div class="nav-flyout collapse" id="nav-flyout-11838" data-parent="#nav-tabs-flyout-11766" aria-labelledby="nav-link-11838" > <div class="container container-racgp d-flex flex-column "> <div class="row pt-lg-4 pb-lg-3 justify-content-lg-end order-lg-1 text-white"> <div class="col-lg-8"> <hr class="dark-grey"> <div class="d-sm-flex justify-content-between"> </div> </div> <div class="col-lg-2 mt-4 align-items-lg-end justify-content-lg-end d-none d-lg-block"> <a class="btn sc btn-icon-text-below" href="#nav-flyout-11838" role="button" data-toggle="collapse" aria-haspopup="true" aria-expanded="false"> <i class="fa fa-close"></i> Close </a> </div> </div> <ul class=" navbar-nav list-unstyled row flex-nowrap" role="tablist"> <li class="col-auto col-lg link-list-with-title"> <span class="llwt-title" id="list-title-15456">Clinical and practice management</span> <hr class="dark-grey m-0"> <ul class="llwt-list link-list" aria-labelledby="list-title-15456"> <li class="list-item"> <a href="/advocacy/position-statements/clinical-and-practice-management/safe-and-effective-electronic-transfer" class="list-link"> Safe and effective electronic transfer of information to and from general practice </a> </li><li class="list-item"> <a href="/advocacy/position-statements/clinical-and-practice-management/cancer-shared-care" class="list-link"> Cancer Survivorship Shared Care </a> </li><li class="list-item"> <a href="/advocacy/position-statements/clinical-and-practice-management/useability-requirements-for-gpclinic-info-system" class="list-link"> Interoperability and useability requirements for general practice CISs </a> </li><li class="list-item"> <a href="/advocacy/position-statements/clinical-and-practice-management/racgp-position-telehealth-general-practice" class="list-link"> The RACGP position on the use of telehealth in general practice </a> </li><li class="list-item"> <a href="/advocacy/position-statements/clinical-and-practice-management/shared-care-model-between-gp-and-non-gp-specialist" class="list-link"> Shared Care Model between GP and non-GP specialists for complex chronic conditions </a> </li><li class="list-item"> <a href="/advocacy/position-statements/clinical-and-practice-management/seamless-exchange-of-information" class="list-link"> Seamless exchange of information between aged care and general practice </a> </li><li class="list-item"> <a href="/advocacy/position-statements/clinical-and-practice-management/electronic-clinical-decision-support" class="list-link"> Electronic clinical decision support in general practice </a> </li> </ul> </li><li class="col-auto col-lg link-list-with-title"> <span class="llwt-title" id="list-title-15453">Health systems and environmental</span> <hr class="dark-grey m-0"> <ul class="llwt-list link-list" aria-labelledby="list-title-15453"> <li class="list-item"> <a href="/advocacy/position-statements/health-systems-and-environmental/single-employer-model" class="list-link"> Single Employer Model </a> </li><li class="list-item"> <a href="/advocacy/position-statements/health-systems-and-environmental/payroll-tax-for-independent-practitioners" class="list-link"> Payroll tax for independent practitioners </a> </li><li class="list-item"> <a href="/advocacy/position-statements/health-systems-and-environmental/care-and-support-for-people-with-disability" class="list-link"> Care and support for people with disability </a> </li><li class="list-item"> <a href="/advocacy/position-statements/health-systems-and-environmental/healthcare-for-refugees-and-asylum-seekers" class="list-link"> Healthcare for people from refugee backgrounds and people seeking asylum </a> </li><li class="list-item"> <a href="/advocacy/position-statements/health-systems-and-environmental/disease-specific-mbs-items" class="list-link"> Disease-specific MBS items </a> </li><li class="list-item"> <a href="/advocacy/position-statements/health-systems-and-environmental/the-role-of-private-health-insurance-in-healthcare" class="list-link"> The role of private health insurance in primary healthcare </a> </li> </ul> </li> </ul> </div> </div> </li> <li class="nav-item" role="tab"> <a class="nav-link nav-link-dropdown collapsed" href="#nav-flyout-11826" id="nav-link-11826" role="button" data-toggle="collapse" aria-haspopup="true" aria-expanded="false"> Member consultations </a> <div class="nav-flyout collapse" id="nav-flyout-11826" data-parent="#nav-tabs-flyout-11766" aria-labelledby="nav-link-11826" > <div class="container container-racgp d-flex flex-column "> <div class="row pt-lg-4 pb-lg-3 justify-content-lg-end order-lg-1 text-white"> <div class="col-lg-8"> <hr class="dark-grey"> <div class="d-sm-flex justify-content-between"> </div> </div> <div class="col-lg-2 mt-4 align-items-lg-end justify-content-lg-end d-none d-lg-block"> <a class="btn sc btn-icon-text-below" href="#nav-flyout-11826" role="button" data-toggle="collapse" aria-haspopup="true" aria-expanded="false"> <i class="fa fa-close"></i> Close </a> </div> </div> <ul class=" navbar-nav list-unstyled row flex-nowrap" role="tablist"> <li class="col-auto col-lg link-list-with-title"> <span class="llwt-title" id="list-title-11927">Open consultations</span> <hr class="dark-grey m-0"> <ul class="llwt-list link-list" aria-labelledby="list-title-11927"> </ul> </li><li class="col-auto col-lg link-list-with-title"> <span class="llwt-title" id="list-title-11960">Past consultations</span> <hr class="dark-grey m-0"> <ul class="llwt-list link-list" aria-labelledby="list-title-11960"> <li class="list-item"> <a href="/advocacy/member-consultations/past-consultations/feedback-on-draft-standards-for-general-practices" class="list-link"> Standards for general practices (6th edition) </a> </li><li class="list-item"> <a href="/advocacy/member-consultations/past-consultations/member-survey-health-practitioner-complaints" class="list-link"> <span class="fa-li-out"><i class='fa fa-lock'></i></span> Member survey: Health practitioner complaints/notifications processes </a> </li><li class="list-item"> <a href="/advocacy/member-consultations/past-consultations/the-role-and-inclusion-of-general-practitioners" class="list-link"> The role and inclusion of general practitioners in evacuation centres </a> </li><li class="list-item"> <a href="/advocacy/member-consultations/past-consultations/scope-of-practice-review-3rd-round" class="list-link"> Scope of Practice Review (3rd round of consultation) </a> </li><li class="list-item"> <a href="/advocacy/member-consultations/past-consultations/scope-of-practice-review-2" class="list-link"> Scope of Practice Review (2nd round of consultation) </a> </li><li class="list-item"> <a href="/advocacy/member-consultations/past-consultations/scope-of-practice-review" class="list-link"> Scope of Practice Review </a> </li><li class="list-item"> <a href="/advocacy/member-consultations/past-consultations/view-all-past-consultations" class="list-link"> <span class="fa-li-out"><i class='fa fa-lock'></i></span> View all past consultations </a> </li><li class="list-item"> <a href="/advocacy/member-consultations/past-consultations/mbs-time-tiered-items-for-primary-care" class="list-link"> MBS time-tiered items for primary care </a> </li> </ul> </li> </ul> </div> </div> </li> <li class="nav-item" role="tab"> <a class="nav-link collapsed" href="/advocacy/advocacy-resources"> Advocacy resources </a> <div class="nav-flyout collapse" id="nav-flyout-26130" data-parent="#nav-tabs-flyout-11766" > <div class="container container-racgp d-flex flex-column "> <div class="row pt-lg-4 pb-lg-3 justify-content-lg-end order-lg-1 text-white"> <div class="col-lg-8"> <hr class="dark-grey"> <div class="d-sm-flex justify-content-between"> </div> </div> <div class="col-lg-2 mt-4 align-items-lg-end justify-content-lg-end d-none d-lg-block"> <a class="btn sc btn-icon-text-below" href="#nav-flyout-26130" role="button" data-toggle="collapse" aria-haspopup="true" aria-expanded="false"> <i class="fa fa-close"></i> Close </a> </div> </div> <ul class=" navbar-nav list-unstyled row flex-nowrap" role="tablist"> <li class="col-auto col-lg link-list-with-title"> <span class="llwt-title" id="list-title-110798">RACGP Budget Summary 2024-25</span> <hr class="dark-grey m-0"> <ul class="llwt-list link-list" aria-labelledby="list-title-110798"> </ul> </li><li class="col-auto col-lg link-list-with-title"> <span class="llwt-title" id="list-title-101505">MyMedicare</span> <hr class="dark-grey m-0"> <ul class="llwt-list link-list" aria-labelledby="list-title-101505"> </ul> </li><li class="col-auto col-lg link-list-with-title"> <span class="llwt-title" id="list-title-82784">Payroll tax</span> <hr class="dark-grey m-0"> <ul class="llwt-list link-list" aria-labelledby="list-title-82784"> </ul> </li><li class="col-auto col-lg link-list-with-title"> <span class="llwt-title" id="list-title-97852">Assignment of benefit and signature requirements for MBS telehealth services</span> <hr class="dark-grey m-0"> <ul class="llwt-list link-list" aria-labelledby="list-title-97852"> </ul> </li><li class="col-auto col-lg link-list-with-title"> <span class="llwt-title" id="list-title-96129">60-day prescribing</span> <hr class="dark-grey m-0"> <ul class="llwt-list link-list" aria-labelledby="list-title-96129"> <li class="list-item"> <a href="/advocacy/advocacy-resources/60-day-prescribing/information-for-gps" class="list-link"> <span class="fa-li-out"><i class='fa fa-lock'></i></span> Information for GPs </a> </li><li class="list-item"> <a href="/advocacy/advocacy-resources/60-day-prescribing/60-day-prescribing-advocacy" class="list-link"> <span class="fa-li-out"><i class='fa fa-lock'></i></span> 60-day prescribing advocacy </a> </li><li 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style="background-image:url(/FSDEDEV/media/images/UI/header/Header-image-temp_1.jpg);"><br></div> <div class="page-top-splash-container bg-image-y25"> <div class="page-top-splash-container-inner"> <h1>The RACGP position on the use of telehealth in general practice</h1> <hr> </div> </div> </section> <style type="text/css"> #page-container.practice-experience-program .main-content ul li, page-body-container ul li { font-size: 1.28rem; line-height: 1.8rem; } </style><div class="container container-racgp"> <div class="row align-items-center"> <nav aria-label="breadcrumb" class="d-none d-md-flex breadcrumbs-alt col-12 col-md-auto"> <a class="CMSBreadCrumbsLink" href="/"><i class="fa fa-home mr-1" aria-hidden="true"></i>Home</a> <i class="breadcrumb-seperator" aria-hidden="true"></i><a href="/advocacy" title="Advocacy" class="CMSBreadCrumbsLink">Advocacy</a> <i class="breadcrumb-seperator" aria-hidden="true"></i> <a href="/advocacy/position-statements" title="Position statements on health system issues affecting GPs" class="CMSBreadCrumbsLink">Position statements on health system issues affecting GPs</a> <i class="breadcrumb-seperator" aria-hidden="true"></i> <a href="/advocacy/position-statements/clinical-and-practice-management" title="Clinical and practice management" class="CMSBreadCrumbsLink">Clinical and practice management</a> <i class="breadcrumb-seperator" aria-hidden="true"></i> <span class="CMSBreadCrumbsCurrentItem">The RACGP position on the use of telehealth in general practice</span> </nav> <div class="col-auto ml-auto py-2"> <span class="mb-0">Page last updated 2 July 2024</span> </div> </div> </div> <section class="page-body-container"> <div class="page-body-content-container"> <div class="page-body-content-container-inner"> <div class="col-md-11 fix-for-content-col"> <h2>1.   Position</h2> <h3>The RACGP position on the use of telehealth in general practice:</h3> <p>All Australians deserve access to a high-quality, comprehensive and connected primary care sector coordinated through general practice by the general practitioner (GP) who knows them best. Telehealth has become a critical part of Australia’s healthcare system and provides increased access to healthcare, particularly for vulnerable populations<sup>1</sup>. Telehealth should facilitate a person’s access to high-quality, patient-centred health services provided by their usual GP, general practice multidisciplinary teams when and where it suits them and based on their needs.</p> <p>The Royal Australian College of General Practitioners (RACGP):</p> <ul> <li>considers that all patients should have improved access to high-quality, culturally responsive, GP-coordinated primary healthcare which includes appropriate telehealth services</li> <li>supports telehealth services that provide continuity of care between a patient and their usual GP or general practice, including other members of general practice multidisciplinary teams</li> <li>considers telehealth to be complementary to, rather than a substitute for, face-to-face care</li> <li>supports a collaborative telehealth model between patients, their GP and other healthcare providers within general practice multidisciplinary teams</li> <li>does not support any telehealth model that results in fragmentation of care and risks patient safety</li> <li>recommends telehealth consultations contribute to the quality and safety of care in the same way as face-to-face consultations via evidence-based and best-practice principles</li> <li>believes the most appropriate mode of telehealth (phone or video) is best decided by the GP and the patient, and Medicare should support phone and video telehealth equally. This is particularly important to avoid worsening health inequalities for vulnerable population groups and patients in rural and remote communities</li> <li>cautions telehealth must be delivered by trained professionals that prioritise patient-centred care and safety, such as GPs with Fellowship</li> <li>is committed to supporting GPs to develop the skills needed to provide telehealth services, as required</li> <li>acknowledges further research regarding telehealth in general practice is required to support effective telehealth consultations now and into the future, including more detailed evaluation on optimal telehealth delivery.</li> </ul> <p>This position statement outlines recommendations for the use of telehealth services in and by general practice, and explores the benefits and risks associated with its use.</p> <h2>2.   Definition</h2> <p>Telehealth refers to the delivery of health services over a distance that use telecommunication technologies<sup>1</sup> as an alternative to face-to-face consultations between a patient and a health professional. These may include video or phone (audio-only) consultations, transmitting digital images and/or data, and prescribing medications<sup>2</sup>.</p> <p>While telehealth usually refers to a consultation between a health professional and their patient, some situations require a <em>telehealth third-party consultation</em>. This refers to consultations where a health professional (such as a GP) supports clinical engagement with the patient by facilitating a patient's technological access to another health specialist (such as an endocrinologist). For the purpose of this position statement, ‘telehealth’ will refer to video and phone consultations between a GP and a patient only.</p> <p>Telehealth consultations often occur when a physical examination is not required, or it is not possible to attend a practice in person, and as deemed clinically appropriate by the GP providing care.<sup>3</sup> Telehealth can be used to provide triage, diagnosis, treatment and preventive health services.<sup>3</sup></p> <p>Australia has seen a rapid increase in the number of private telehealth organisations that provide virtual ‘direct-to-consumer’ (DTC) services as funded by patients. Given these telehealth service models are commercially driven, it is unclear ‘the extent to which patients are prioritised over profits, and how they contribute to the commercial determinants of health’<sup>19</sup>.</p> <h2>3.   Background</h2> <p>Prior to the COVID-19 pandemic, telehealth was available in Australia but only subsidised for primary care via Medicare Benefits Schedule (MBS) rebates in limited circumstances. As a result, it was not widely utilised by GPs and their patients<sup>1</sup>. In 2020, numerous temporary MBS telehealth items were introduced for GPs in response to the pandemic. After a rapid uptake of telehealth consultations in general practice, it was announced in 2021 that telehealth would become a permanent feature of Medicare<sup>4</sup> and telehealth consultations have continued to demonstrate value in general practice beyond.<sup>1</sup></p> <p>Medicare-rebated telehealth has been a positive next step in the modernisation of healthcare and ongoing primary healthcare reform<sup>5</sup>. Research shows that ‘continuing the linkage of GP telehealth to patients’ known providers embeds continuity of care, which is associated with better health outcomes and recognises a patient’s GP as their main care coordinator’<sup>5</sup>.</p> <p>While telehealth is now an essential part of the healthcare landscape, face-to-face care is still the optimal mode of service delivery and provides greater opportunities to examine patients, diagnose and treat medical conditions. The RACGP considers telehealth to be complementary to, rather than a substitute for, face-to-face care.<sup>6</sup> The RACGP welcomes efforts to support and adequately remunerate GPs and other healthcare professionals to continue the delivery of high-quality and safe telehealth consultations to their patients. For example, in an Aboriginal Medical Service setting, a broad range of professionals including practice nurses, Aboriginal Health Practitioners and allied health providers work within the general practice team to deliver high-quality multidisciplinary care to their patients.</p> <h2>4.   Principles</h2> <p>Telehealth is now a permanent part of Australian primary care and, as such, an adequate understanding of the benefits, barriers and enablers is essential for GPs.<sup>1</sup></p> <h3>Benefits</h3> <p>Evidence suggests appropriate use of telehealth presents great benefits to GPs, their patients and the general practice team regardless of their postcode.<sup>1,7,8</sup> The benefits of telehealth have been clearly demonstrated, with significant uptake and strong demand for continued flexibility from patients and providers across the nation.<sup>8,9,18</sup> The RACGP continues to support this ‘whole of population’ approach. These benefits include:</p> <ul> <li> <p><em>Increased flexibility and access to healthcare</em><br /> Facilitating access to high-quality, affordable and continuous care from a patient’s GP via MBS-subsidised telehealth is essential to support the health of all Australians, regardless of where they live. It also facilitates quality episodic after-hours and emergency care.<sup>1,7</sup> Increased flexibility and access has the potential to enhance care for Aboriginal and Torres Strait Islander people and those in rural and remote locations. However, if systemic barriers (as described in the challenges section below) are not addressed and telehealth is only available in theory rather than in practice, health equity will be worsened.</p> </li> <li> <p><em>Improved continuity of care</em><br /> An ongoing therapeutic relationship with a usual GP can be further supported with the use of telehealth to support continuity of care.<sup>7</sup> For example, follow-up appointments for those who live in rural areas may be appropriately conducted via telehealth, and ideally as part of an established GP relationship.<sup>1,8</sup></p> </li> <li> <p><em>Reduced patient costs and reduced environmental impact of transportation</em><br /> Telehealth may help patients to save on the cost of transportation and reduce the environmental impacts of travelling long distances. Due to the efficiency of telehealth, patients may also avoid loss of income due to taking extended time off work to travel to appointments.<sup>8</sup></p> </li> <li> <p><em>Efficient routine healthcare, enhanced mental health care and chronic disease management</em><br /> Providing on-demand telehealth services to patients may result in less time needed and fewer resources spent on routine care, including fewer home visits. Additionally, chronic conditions such as diabetes, hypertension and mental health services including eating disorder management, could be partially managed through telehealth by GPs known to the patient.<sup>1,7,9</sup> Telehealth can support care provided across the spectrum (from acute to preventive), and facilitates the follow-up of results, referrals and medication management, including prescriptions.</p> </li> </ul> <h3>Key principles for telehealth consultations</h3> <ul> <li><em>Continuity of care</em> <p>Telehealth services should be provided by a patient’s usual GP or general practice wherever possible<sup>10</sup>. This is to ensure the delivery of safe, necessary and appropriate care. GPs providing care to known patients within their practice have access to consultation notes, medical history and awareness of an individual’s circumstances and needs.</p> <p>The RACGP’s <a href="/advocacy/advocacy-resources/the-vision-for-general-practice/the-vision" target="_blank">Vision for general practice and a sustainable healthcare system</a> highlights the importance of patients developing an ongoing therapeutic relationship with a usual GP to support continuity of care across their lifespan and prevent hospital presentations. Each consultation, whether face-to-face or by telehealth, builds on this relationship.</p> <p>Telehealth should only be provided to unknown patients in limited circumstances, such as those services exempt from the <a href="https://www.health.gov.au/resources/publications/askmbs-advisory-established-clinical-relationship-requirement-clarification-of-exemptions?language=en" target="_blank">established clinical relationship requirement (12-month rule) for MBS-subsidised telehealth</a>. The RACGP supports patients being able to access select telehealth services from any GP (if required), including sexual and reproductive health services, mental health care and eating disorder management. These services tend to be highly specialised and patients may not be able to access this type of care from their usual GP. There are also certain patient cohorts who are exempt from the 12-month rule because they do not have a usual GP – for example, infants and homeless people.</p> </li> <li> <p><em>Providing and documenting care</em><br /> GPs inherently understand the requirement of ensuring they maintain adequate and contemporaneous records, and this also applies to telehealth consultations. It is the consulting GP’s responsibility to ensure this information is added to the patient’s electronic medical record as soon as practicably possible. Clinical paperwork, including prescriptions, referrals and requests following a telehealth consultation, must be safely sent to patients. This may occur via electronic prescribing, eRequesting or arrangements for collection from the practice by the patient, or a family member/support person.</p> </li> <li><em>Risk management</em> <p>General practices must be mindful of the unique risks involved in telehealth consultations, as the GP and the patient are at different locations. It is important for general practices to identify these risks and determine how they should be managed, such as having a contingency plan in case of technical difficulties, to ensure patient safety. GPs must also verify patient identity while initiating the telehealth consultation.</p> <p>To support the delivery of optimal patient-focused care via telehealth, barriers such as unnecessary administrative burden for GPs and their practice teams must be addressed. The cost of complying with burdensome regulatory arrangements, for example additional forms to verify verbal consent, may result in increased costs for patients, reducing equity and access to healthcare. See ‘<em>Medicare Benefits Schedule (MBS) complexity</em>’ section below for more details.<sup>4</sup></p> <p>GPs providing telehealth services, especially those who sometimes consult with unknown patients, must ensure they have the appropriate level of medico-legal protection for these types of consultations. They should confirm with their medical indemnity insurer that they are adequately covered.</p> </li> <li> <p><em>Information security, privacy and consent</em><br /> General practice telehealth consultations are subject to the same RACGP <a href="/running-a-practice/practice-standards/standards-5th-edition/standards-for-general-practices-5th-ed/table-of-contents" target="_blank">Standards for general practices (5th edition)</a> and government legislation concerning consent, confidentiality and privacy. Privacy standards are fundamental to protecting patient safety as per the medico-legal implications of patient data transfer and adherence to the MBS Privacy Checklist for Telehealth Services.<sup>11</sup> The RACGP’s resource <a href="/running-a-practice/security/managing-practice-information/privacy-of-health-information" target="_blank">Privacy and managing health information in general practice</a> provides examples to support best practice and information security, along with guidance based on the <em>Privacy Act 1988</em>.</p> </li> <li> <p><em>Education and clinical competency</em><br /> Doctors providing telehealth services must have an appropriate level of education and clinical competency, as per the Fellowship of the RACGP requirements, or those working towards Fellowship. The standard of education and training should be at least the same as that of doctors providing primary care services in other settings. It is not appropriate to engage resident medical officers who are not GPs in training, career medical officers, registrars in specialties other than general practice, or doctors from other specialties to provide these general practice-based services. This type of workforce arrangement could negatively impact the quality of patient care and may contribute to avoidable emergency department presentations or follow-up appointments with a GP. Providing telehealth services is an extension of face-to-face general practice care, and therefore subject to the same challenges and complexities.</p> </li> <li> <p><em>Support and training</em><br /> GPs and other health professionals providing care within the multidisciplinary care team should be offered assistance to continue providing high-quality and safe telehealth services. Support and education for GPs should cover telehealth policies, privacy and security of patient information and communication protocols as required in the <a href="/running-a-practice/practice-standards/standards-5th-edition/standards-for-general-practices-5th-ed/table-of-contents" target="_blank">RACGP Standards for general practices (5th edition)</a>. In addition, GPs must be informed by current and evidence-based standards, guidelines and principles as the telehealth landscape continues to evolve. The RACGP has produced the <a href="/clinical-resources/covid-19-resources/telehealth-1/telehealth-guides/guide-to-providing-telephone-and-video-consultatio/guidance-for-appropriate-use-of-telephone-and-vide">Guide to providing telephone and video consultations in general practice</a> which provides advice on privacy and other considerations when delivering telehealth consultations. In addition, the Medical Board of Australia has revised its <a href="https://www.medicalboard.gov.au/News/2023-05-31-Revised-telehealth-guidelines.aspx" target="_blank">Telehealth guidelines</a> which took effect on 1 September 2023.</p> </li> <li><em>Equipment and connection</em><br /> Reliable and secure technical systems which are fit for clinical purpose are essential to support safe, secure and effective phone and video consultations. These systems and technologies must be reviewed and updated regularly to ensure their suitability. The RACGP’s resource <a href="/running-a-practice/security/protecting-your-practice-information/information-security-in-general-practice" target="_blank">Information security in general practice</a> provides guidance on creating and protecting robust information systems.</li> </ul> <h3>Challenges, risks and barriers</h3> <p>There are potential barriers to the uptake of telehealth, along with risks and challenges to consider with its use in general practice. These may include:</p> <ul> <li> <p><em>Potential to undermine existing doctor-patient relationships and fragmentation of care</em><br /> Telehealth consultations should support and preference continuity of care between a patient and their GP, or with another GP from the same practice. The RACGP has significant concerns regarding the proliferation of DTC opportunistic telehealth businesses. These services have the potential to undermine the therapeutic relationship between a patient and their regular GP, often increase costs for patients as Medicare rebates may not be available, as well as providing a service that may put the patient at risk.<br /> Asynchronous requests for medication or referrals via text, email, survey or online chat where a face-to-face consultation or real-time telehealth consultation has not occurred prior are not best practice and may result in adverse patient outcomes.<sup>19</sup> Patients may also not fully understand they are consulting in an online chat with autogenerated responses, rather than speaking to a doctor. Additional consequences created from these DTC online prescribing service models may include:</p> <ul> <li> <p>compromised patient safety and quality of care, such as polypharmacy and off-label use of medications</p> </li> <li> <p>critical information from the provider a patient is referred to not being shared with the patient’s usual GP</p> </li> <li> <p>further fragmentation of care</p> </li> <li> <p>an increased risk of duplicate or unnecessary medical tests and/or investigations being ordered</p> </li> <li> <p>lack of regulation in training and qualifications of health professionals providing services.</p> </li> </ul> <p>The introduction of regulations such as the update to the Medical Board of Australia’s <a href="https://www.medicalboard.gov.au/Codes-Guidelines-Policies/Telehealth-consultations-with-patients.aspx" target="_blank">Guidelines for telehealth consultations with patients</a>, which aim to ensure that doctors providing telehealth services engage in good medical practice, could minimise these types of services.</p> </li> <li> <p><em>Limitations in performing physical examinations and non-verbal communication</em><br /> There are obvious limitations in performing physical examinations remotely via a telehealth consultation. Medical infrastructure is often limited during telehealth consultations, although some patients may be trained to reliably use tools such as glucometers and blood pressure monitors to provide relevant health data during the consultation.<sup>1</sup> Communication barriers, particularly via phone consultations, may also present (eg the lack of non-verbal communication when delivering bad news to patients).<sup>1</sup> Therefore GPs must assess the purpose of any telehealth consultation, prior to and during the consultation, to ensure the selected mode of delivery is appropriate, safe and meets the needs of the patient.</p> </li> <li> <p><em>Medicare Benefits Schedule (MBS) complexity</em><br /> The RACGP has always supported ethical and responsible billing practices. However, the overall complexity of the MBS and the growing frequency of MBS changes, which became more pronounced during the COVID-19 pandemic, is contributing to inadvertent billing errors and technical non-compliance. Furthermore, Medicare compliance activities can have a disproportionately negative effect on access and affordability of care. Many GPs are not being adequately remunerated for the services they provide or are avoiding claiming certain patient rebates for fear of Medicare compliance ramifications.<sup>12</sup> These issues highlight the need to improve the delivery of MBS telehealth services, including removing unnecessary barriers to access, simplifying MBS telehealth items and limiting the number of MBS changes where possible to avoid any confusion. It is critically important to provide clear, consistent and timely information to support GPs to bill correctly.</p> </li> <li> <p><em>Accessibility issues – video versus telephone</em><br /> The option of telephone consultations has likely improved flexible access for vulnerable populations who might otherwise not access care, and to restrict this to video-only risks adverse outcomes for these groups. Medicare data indicates that approximately 20% of GP consultations are conducted using telehealth, with 94% of these occurring via phone.<sup>13</sup> Yet government policy indicates a preference for video over phone, a recommendation which is not evidence-based. It is critical to consider equity issues that may restrict access to technology and create privacy concerns, limiting the effectiveness of video consultations – for example, if a patient is living in overcrowded housing and needs to use a computer in a public space. It must be up to the GP and their patient to decide if phone or video use is most appropriate for their circumstances. Additionally, not all patients will have the digital literacy, abilities or access to the necessary technology, connectivity and equipment required to participate in a video consultation<sup>14</sup>.</p> <p>Across Australia there is a lack of technical infrastructure, notably in rural and remote areas, where patients often have ‘mobile-only’ internet access.<sup>15</sup> According to the Australian Digital Inclusion Index Report 2023, ‘the ability to access, afford and effectively use digital services is not a luxury – it is a requirement for full participation in contemporary social, economic and civic life’<sup>15</sup>. Additionally, the Australian Bureau of Statistics reported that those living in areas of most disadvantage were less likely to have a telehealth consultation of any kind during 2021-22.<sup>16</sup> A commitment is required from the Australian government to improve technology infrastructure in rural areas and the provision of robust digital health education and support for all patients. Future research on the benefits of phone consultations is needed as most current research is based on video consultations alone.</p> <p>The RACGP acknowledge First Nations digital inclusion as a crucial priority to be addressed within the Closing the Gap framework.<sup>17</sup> As discussed, telehealth may offer increased flexibility and access and has the potential to enhance care for Aboriginal and Torres Strait Islander people, and for those in rural and remote locations. In order to support improvement in health equity, telehealth must be widely available.</p> <p>As well as considering those who have limited internet access, for which longer phone consultations ‘are needed’ as video may not be an option, the value of longer phone consultations for older patients, Aboriginal and Torres Strait Islander people, and those living with a disability or limited mobility is significant.</p> </li> <li> <p><em>Privacy and confidentiality concerns</em><br /> GPs and patients must be aware of their surroundings for a telehealth consultation and who may be able to hear any audio or view the consultation to ensure the necessary privacy required. As previously detailed in the principle on <em>‘Information security, privacy and consent’,</em> telehealth consultations must be supported by legislated clinical, privacy, safety, security and evidentiary standards, along with adhering to the medico-legal implications of patient data transfer. This includes confirmation of patient identity at the beginning of the consultation to avoid fraudulent behaviour.</p> </li> <li> <p><em>Lack of research and evaluation</em><br /> While telehealth is now an essential part of the healthcare landscape, further research is required to understand best practice application in an Australian context, including safe and effective models of telehealth. However, the RACGP cautions that data collected for research purposes should be used for quality improvement and must not be used for compliance activities. Additionally, practices rarely have the capacity for data collection beyond their own quality improvement and this needs to be considered in any future telehealth research projects.</p> </li> </ul> <h2>5.   Conclusion</h2> <p>Telehealth offers an essential complementary mode of service delivery to face-to-face care, with a patient’s regular GP, general practice, or a multidisciplinary care team. Continuity of care is essential to ensure high-quality and safe care for patients while preventing further fragmentation of the healthcare system. However, we acknowledge that in certain circumstances, access to a patient’s regular GP may not be possible. The MBS allows for exemptions to the established relationship requirements, such as sexual and reproductive health consultations. Telehealth is overwhelmingly accessed by phone in Australia, and much is needed to improve digital literacy and technical infrastructure to support video consultations. Understanding the benefits whilst navigating the challenges and risks of telehealth consultations is critical to ensure patients have equitable access to quality healthcare across the nation.</p> <p>The RACGP welcomes efforts to support and adequately renumerate general practitioners and other medical professionals to continue the delivery of high-quality and safe telehealth consultations to their patients.</p> <h3>Useful resources:</h3> <a href="/clinical-resources/covid-19-resources/telehealth" target="_blank">RACGP Telehealth clinical resource</a><br /> <a href="/running-a-practice/security/protecting-your-practice-information/information-security-in-general-practice" target="_blank">RACGP Information security in general practice resource</a><br /> <a href="/running-a-practice/security/managing-practice-information/privacy-of-health-information" target="_blank">RACGP Privacy and managing health information in general practice</a><br /> <a href="/running-a-practice/practice-standards/standards-5th-edition/standards-for-general-practices-5th-ed/table-of-contents" target="_blank">RACGP Standards for general practices (5th edition)</a> <p> </p> <p>Author:                  Funding and Health System Reform</p> <p>Contact:                <span><a href="mailto:healthreform@racgp.org.au">healthreform@racgp.org.au</a></span></p> <p>Review date:         2026</p> <h4> </h4> <div class="references-container"> <a class="references-header collapsed" data-toggle="collapse" href="#references-content" aria-expanded="true" aria-controls="references-content"> <h3>References</h3> </a> <div id="references-content" class="references-inner collapse"> <ol> <li>Fisher, K., Davey, A., Magin, P., 2022. <a href="https://www1.racgp.org.au/ajgp/2022/august/telehealth-for-australian-general-practice" target="_blank">Telehealth for Australian general practice: The present and the future</a>, Australian Journal of General Practice, 51 (8). [Accessed 28 June 2023]</li> <li>Medical Board of Australia Ahpra., 2023. <a href="https://www.ahpra.gov.au/documents/default.aspx?record=WD23%2f32933&dbid=AP&chksum=k1ukXhPKYF7iT1Q20wSyqg%3d%3d" target="_blank">Guidelines: Telehealth consultations with patients, Advance copy</a>. [Accessed 21 July 2023]</li> <li>Australian Government Department of Health and Aged Care, 2022. <a href="https://www.health.gov.au/topics/health-technologies-and-digital-health/about/telehealth" target="_blank">About health technologies and digital health – Telehealth</a>. [Accessed 28 June 2023]</li> <li>Department of Health. The Hon Greg Hunt MP, 2021. <a href="www.health.gov.au/ministers/the-hon-greg-hunt-mp/media/permanent-telehealth-to-strengthen-universal-medicare#:~:text=The%20Hon%20Greg%20Hunt%20MP&text=Telehealth%20will%20become%20a%20permanent,pillar%20of%20our%20health%20system" target="_blank">Permanent telehealth to strengthen universal Medicare</a>. Canberra, ACT: DoH. [Accessed 15 December 2021]</li> <li>Australian Government Department of Health and Aged Care, 2022. <a href="https://www.health.gov.au/resources/publications/ongoing-telehealth-strengthening-primary-care?language=en" target="_blank">Ongoing telehealth – strengthening primary care</a>. [Accessed 28 June 2023]</li> <li>Clun R. <a href="www.smh.com.au/national/health-minister-wants-telehealth-to-continue-after-covid-19-pandemic-20200506-p54qfj.html" target="_blank">Health Minister wants telehealth to continue after the COVID-19 pandemic</a>. Sydney: The Sydney Morning Herald, 7 May 2020.</li> <li>Daher, M., Lee, M., Mahtta, D. et. Al. (2021). <a href="https://link.springer.com/article/10.1007/s11886-021-01544-w#citeas" target="_blank">Promise and perils of telehealth in the current era</a>, Current Cardiology Reports, 23, 115. [Accessed 25 August 2023].</li> <li>Eley, D., Moffatt, J. (2010). <a href="https://www.publish.csiro.au/ah/ah09794" target="_blank">The reported benefits of telehealth for rural Australians</a>, Australian Health Review, 343(3), p. 276-281. [Accessed 25 August 2023]</li> <li>Gajarawala, S., Pelkowski, J. (2021). <a href="https://www.sciencedirect.com/science/article/pii/S1555415520305158" target="_blank">Telehealth benefits and barriers</a>, The Journal for Nurse Practitioners, 17, 2, p. 218-221. [Accessed 25 August 2023]</li> <li>The Royal Australian College of General Practitioners. <a href="www.racgp.org.au/advocacy/position-statements/view-all-position-statements/health-systems-andenvironmental/on-demand-telehealth-services" target="_blank">On demand telehealth services</a>. East Melbourne, Vic: RACGP, 2017. [Accessed 20 June 2023]</li> <li>Department of Health and Aged Care. <a href="http://www.mbsonline.gov.au/internet/mbsonline/publishing.nsf/Content/F47F4FC1848FAEC2CA25855D008395C9/$File/Factsheet-privacy-checklist-for-telehealth-services-20200804.pdf" target="_blank">Privacy checklist for telehealth services</a>. Australian Government, 2020. [Accessed 4 July 2023]</li> <li>The Royal Australian College of General Practitioners, 2022. <a href="/getmedia/80c8bdc9-8886-4055-8a8d-ea793b088e5a/Health-of-the-Nation.pdf.aspx" target="_blank">General Practice: Health of the Nation 2022</a>. East Melbourne, Vic:RACGP 2022. [Accessed 28 July 2023]</li> <li>Australian Government, Department of Health and Aged Care. <a href="https://www.health.gov.au/topics/medicare/data-statistics-reporting?utm_source=health.gov.au&utm_medium=callout-auto-custom&utm_campaign=digital_transformation" target="_blank">Statistics under Medicare</a>. 2022. [Accessed 28 July 2023]</li> <li>Australian Institute of Health and Welfare (2022). <a href="https://www.aihw.gov.au/reports/australias-health/digital-health" target="_blank">Digital Health</a>, Australian Government. [Accessed 28 July 2023]</li> <li>McCosker, TJ., Parkinson, A., Hegarty, S., K. Featherstone, K., Kennedy, D. et al. (2023). <a href="https://www.digitalinclusionindex.org.au/wp-content/uploads/2023/07/ADII-2023-Summary_FINAL-Remediated.pdf" target="_blank">Measuring Australia’s Digital Divide: Australian Digital Inclusion Index: 2023</a>. Melbourne: ARC Centre of Excellence for Automated Decision-Making and Society, RMIT University, Swinburne University of Technology, and Telstra. [Accessed 28 July 2023]</li> <li>Australian Bureau of Statistics (2022). <a href="https://www.abs.gov.au/statistics/health/health-services/patient-experiences/latest-release#key-statistics" target="_blank">Patient Experiences, 2021-22 financial year</a>. [Accessed 28 July 2023]</li> <li>Closing the Gap framework (2020), 7B. <a href="https://www.closingthegap.gov.au/national-agreement/national-agreement-closing-the-gap/7-difference/b-targets/b17" target="_blank">Table B: Outcome 17</a>. [Accessed 28 July 2023]</li> <li>Caffery, L., Page, M., Schuffham, P. et al. 2022. <a href="https://www.sciencedirect.com/science/article/pii/S221210992100114X" target="_blank">Quantifying the Societal Benefits From Telehealth: Productivity and Reduced Travel</a>. Value in Health Regional Issues, 28, p61-66. [Accessed 3 October 2023]</li> <li>Braithwaite, J., Dammery, G., Foo, D., et al. 2023. <a href="https://onlinelibrary.wiley.com/doi/10.5694/mja2.52097" target="_blank">The rise of direct-to-consumer telemedicine services in Australia: implications for primary care and future research</a>, Medical Journal of Australia, p. 1-4. [Accessed 3 October 2023]</li> </ol> </div> </div> </div> </div> </div> </section> <section class="page-bottom-container"> <div class="enquiries-content-container"> <div class="enquiries-content-container-inner"> <div class="columns-content-container"> <hr> <p><strong>Download this position statement</strong></p> <p><i aria-hidden="true" class="fal fa-file-pdf"></i> <a href="/FSDEDEV/media/documents/Advocacy/RACGP-PS-The-use-of-Telehealth-in-general-practice.pdf" target="_blank">The use of telehealth in general practice</a> (PDF)</p> </div> </div> <div class="page-bottom-campaigns-container"> <div class="page-bottom-campaigns-container-inner flex-column align-items-center"> <p class="text-center small mb-1">Advertising</p>  <div id="div-gpt-ad-1617243173441-0" style="width: 728px; height: 90px;"> <script> googletag.cmd.push(function() { googletag.display("div-gpt-ad-1617243173441-0"); }); </script> </div> </div> </div> </div> <div class="page-bottom-campaigns-container"> <div 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