Practical advice for managing customer service in a Social world

<!DOCTYPE html> <html xmlns="http://www.w3.org/1999/xhtml"> <head><script type="text/javascript" src="https://web-static.archive.org/_static/js/bundle-playback.js?v=7YQSqjSh" charset="utf-8"></script> <script type="text/javascript" src="https://web-static.archive.org/_static/js/wombat.js?v=txqj7nKC" charset="utf-8"></script> <script>window.RufflePlayer=window.RufflePlayer||{};window.RufflePlayer.config={"autoplay":"on","unmuteOverlay":"hidden"};</script> <script type="text/javascript" src="https://web-static.archive.org/_static/js/ruffle/ruffle.js"></script> <script type="text/javascript"> __wm.init("https://web.archive.org/web"); __wm.wombat("http://www.jivesoftware.com/events/webcast/register-accenture-thinkjar?utm_content=webcast-cta-footer","20120625021524","https://web.archive.org/","web","https://web-static.archive.org/_static/", "1340590524"); </script> <link rel="stylesheet" type="text/css" href="https://web-static.archive.org/_static/css/banner-styles.css?v=p7PEIJWi" /> <link rel="stylesheet" type="text/css" href="https://web-static.archive.org/_static/css/iconochive.css?v=3PDvdIFv" />  <title> Practical advice for managing customer service in a Social world | Webcast hosted by Jive </title>  <meta http-equiv="Content-Type" content="text/html; charset=UTF-8"/> <meta http-equiv="X-UA-Compatible" content="IE=9"/> <meta name="robots" content="noodp"/> <link type="application/opensearchdescription+xml" title="Jive Website" href="/web/20120625021524/http://www.jivesoftware.com/opensearch-site.xml" rel="search"/> <link type="application/opensearchdescription+xml" title="Jive Documentation" href="/web/20120625021524/http://www.jivesoftware.com/opensearch-docs.xml" rel="search"/> <link type="application/opensearchdescription+xml" title="Jive Community" href="https://web.archive.org/web/20120625021524/https://community.jivesoftware.com/opensearch.xml" rel="search"/> <link rel="alternate" type="application/rss+xml" title="Recent Posts Feed" href="https://web.archive.org/web/20120625021524/https://community.jivesoftware.com/blogs/jivetalks/feeds/posts"/> <link rel="shortcut icon" href="https://web.archive.org/web/20120625021524im_/http://files2.jivesoftware.com/images/favicon-9541.ico"/> <link rel="stylesheet" href="https://web.archive.org/web/20120625021524cs_/http://files1.jivesoftware.com/css/combined-20120622.css" type="text/css" media="screen">  <script type="text/javascript" src="https://web.archive.org/web/20120625021524js_/http://files1.jivesoftware.com/js/combined-20120622.js"></script>  <link href="https://web.archive.org/web/20120625021524cs_/http://cloud.webtype.com/css/0483d629-5a02-46a8-8d41-9ce549751a8b.css" rel="stylesheet" type="text/css"/> <script type="text/javascript"> var _gaq = _gaq || []; _gaq.push(['_setAccount', 'UA-73301-1']); // _gaq.push(['_setDomainName', '.jivesoftware.com']); _gaq.push(['_trackPageview']); (function() { var ga = document.createElement('script'); ga.type = 'text/javascript'; ga.async = true; ga.src = ('https:' == document.location.protocol ? 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Meanwhile, Management is pushing you to reduce support costs and increase team efficiency.</p> <p>Join Accenture, ThinkJar, and Jive for an interactive webcast about how social customer service solutions can help with this dilemma: increase customer satisfaction, lower costs, and increase support rep efficiency, all at the same time. Our panel will discuss practical advice and proven strategies for integrating Social into your organization's customer service ecosystem, followed by a live audience Q&A; session.</p> <p><strong>Esteban Kolsky from ThinkJar</strong> will discuss how companies are now building Social as an infrastructure, no longer as a revolution. Leading organizations are moving beyond the early adoption phase and into mainstream use of social platforms. Esteban will also share the latest market research, industry trends, and what's to come in the next few years.</p> <p><strong>Joe Coffey from Accenture</strong> will discuss how global companies must stay customer-centric to maintain long-term sustainability. By integrating social business platforms into their customer service ecosystems, these organizations are better leveraging investments in CRM, email management, chat, phone systems, ticketing, and more. Across a variety of industries from high tech, to financial services, to telecom, Social is helping enable customer service teams, deflect inbound calls, and improve overall customer satisfaction.</p> <p><strong>Curtis Gross from Jive</strong> will dig into Jive's Social Customer Service Solution and how it connects the support ecosystem by engaging your customers and partners with a scalable, integrated online community; backing your service team with product experts and support knowledge with a secure, private social network; and providing easy add-on solutions through an enterprise Apps Market, including companies like Lingotek (for translation) and SurveyGizmo (for customer feedback).</p> <h3>Get complimentary resources.</h3> <ul class="plain nobold"> <li>Gartner, Inc. report: <em>Magic Quadrant for Social CRM</em></li> <li>Jive whitepaper: <em>Escaping the Customer Service Dilemma</em></li> </ul>     <h3>Watch the video.</h3>  <script type="text/javascript" language="JavaScript" src="/web/20120625021524js_/http://www.jivesoftware.com/elqNow/elqScr.js" charset="utf-8"></script> <form id="mainForm" name="mainForm" onsubmit="initGuidField('mainForm')" action="/web/20120625021524/http://www.jivesoftware.com/events/webcast/register-accenture-thinkjar" method="post"> <input type="hidden" name="struts.token.name" value="struts.token"/> <input type="hidden" name="struts.token" value="NQKSP163TNUG9BAMMN65ZFN1K2Y1CJBU"/> <input type="hidden" name="trueSubmit" value="true" id="mainForm_trueSubmit"/> <input type="hidden" name="elqFormName" value="" id="mainForm_elqFormName"/> <input type="hidden" name="elqSiteID" value="764" id="mainForm_elqSiteID"/> <input type="hidden" name="elqDefaultTargetURL" value="" id="mainForm_elqDefaultTargetURL"/> <input type="hidden" name="elqPost" value="" id="mainForm_elqPost"/> <input type="hidden" name="elqCustomerGUID" value="" id="elqCustomerGUID"/> <input type="hidden" name="elqCookieWrite" value="0" id="mainForm_elqCookieWrite"/> <input type="hidden" name="beta" value="" id="mainForm_beta"/> <input type="hidden" name="referral" value="" id="referral"/> <input type="hidden" name="assetID" value="200" id="mainForm_assetID"/> <input type="text" id="more_information" name="more_information"/> <fieldset class="main-form" id="fieldset-personal-company"> <p>(Your registration also provides 1-click access to all other resources on our site.)<br/> </p> <h4>Your Info</h4> <p class="fieldset_description">Tell us a little more about yourself. 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class="twitter-share-button" data-url="https://web.archive.org/web/20120625021524/http://www.jivesoftware.com/events/webcast/register-accenture-thinkjar" data-count="none" data-via="JiveSoftware">Tweet</a> <script type="text/javascript" src="https://web.archive.org/web/20120625021524js_/http://platform.twitter.com/widgets.js"> </script> <a name="fb_share" type="button" share_url="http://www.jivesoftware.com/events/webcast/register-accenture-thinkjar" href="https://web.archive.org/web/20120625021524/http://www.facebook.com/sharer.php" class="fb-share">Share</a> <script src="https://web.archive.org/web/20120625021524js_/http://static.ak.fbcdn.net/connect.php/js/FB.Share" type="text/javascript"> </script> <div class="participants">  <h4>Webcast Panelists:</h4> <img src="https://web.archive.org/web/20120625021524im_/http://files1.jivesoftware.com/images/speakers/EstebanKolsky-24897.jpg" border="0"/> <p><strong>Esteban Kolsky</strong><br/> <a href="https://web.archive.org/web/20120625021524/https://twitter.com/#!/ekolsky">@ekolsky</a><br/> Principal & Founder<br/> ThinkJar</p> <img src="https://web.archive.org/web/20120625021524im_/http://files1.jivesoftware.com/images/speakers/JoeCoffey-24897.jpg" border="0"/> <p><strong>Joe Coffey</strong><br/> Senior Manager<br/> Accenture<br/> </p> <img src="https://web.archive.org/web/20120625021524im_/http://files2.jivesoftware.com/images/webcasts/speakers/CurtisGross-24440.jpg" border="0"/><br/> <p><strong>Curtis Gross</strong><br/> <a href="https://web.archive.org/web/20120625021524/http://twitter.com/freddingo">@freddingo</a><br/> Technical Marketing Manager<br/> Jive Software</p> </div> </div> </div> </section> </div> </div> </div> </div>  <nav role="navigation"><ul class="clearfix" id="nav-main"> <li id="nav-products"><span>Products</span> <ul class="subnav"> <li><a href="/web/20120625021524/http://www.jivesoftware.com/social-business/products" onclick="_gaq.push(['_trackEvent', 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Practical advice for managing customer service in a Social world | Webcast hosted by Jive