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Delivery & Pick-up - Shopping Help - Apple (AU)
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viewbox="0 0 23 44" width="23" xmlns="http://www.w3.org/2000/svg"> <path d="m8.1558 25.9987v-6.457h-.0703l-2.666 6.457h-.8907l-2.666-6.457h-.0703v6.457h-.9844v-8.4551h1.2246l2.8945 7.0547h.0938l2.8945-7.0547h1.2246v8.4551zm2.5166-1.7696c0-1.1309.832-1.7812 2.3027-1.8691l1.8223-.1113v-.5742c0-.7793-.4863-1.207-1.4297-1.207-.7559 0-1.2832.2871-1.4238.7852h-1.0195c.1348-1.0137 1.1309-1.6816 2.4785-1.6816 1.541 0 2.4023.791 2.4023 2.1035v4.3242h-.9609v-.9318h-.0938c-.4102.6738-1.1016 1.043-1.9453 1.043-1.2246 0-2.1328-.7266-2.1328-1.8809zm4.125-.5859v-.5801l-1.6992.1113c-.9609.0645-1.3828.3984-1.3828 1.0312 0 .6445.5449 1.0195 1.2773 1.0195 1.0371.0001 1.8047-.6796 1.8047-1.5819zm6.958-2.0273c-.1641-.627-.7207-1.1367-1.6289-1.1367-1.1367 0-1.8516.9082-1.8516 2.3379 0 1.459.7266 2.3848 1.8516 2.3848.8496 0 1.4414-.3926 1.6289-1.1074h1.0195c-.1816 1.1602-1.125 2.0156-2.6426 2.0156-1.7695 0-2.9004-1.2832-2.9004-3.293 0-1.9688 1.125-3.2461 2.8945-3.2461 1.5352 0 2.4727.9199 2.6484 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data-analytics-element-engagement="globalnav hover - iphone" class="globalnav-item globalnav-item-iphone globalnav-item-menu"> <ul role="none" class="globalnav-submenu-trigger-group"> <li class="globalnav-submenu-trigger-item"> <a href="https://www.apple.com/au/iphone/" data-globalnav-item-name="iphone" data-topnav-flyout-trigger-compact="true" data-analytics-title="iphone" data-analytics-element-engagement="hover - iphone" aria-label="iPhone" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-iphone" data-autom="gn_iphone"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewbox="0 0 38 44" width="38" xmlns="http://www.w3.org/2000/svg"> <path d="m32.7129 22.3203h3.48c-.023-1.119-.691-1.857-1.693-1.857-1.008 0-1.711.738-1.787 1.857zm4.459 2.045c-.293 1.078-1.277 1.746-2.66 1.746-1.752 0-2.848-1.266-2.848-3.264 0-1.986 1.113-3.275 2.848-3.275 1.705 0 2.742 1.213 2.742 3.176v.386h-4.541v.047c.053 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value=""></input><input type="hidden" name="page" value=""></input><input type="hidden" name="locale" value=""></input><button aria-label="Clear search" tabindex="-1" type="button" class="globalnav-searchfield-reset"> <span class="globalnav-image-regular"><svg height="14" viewbox="0 0 14 14" width="14" xmlns="http://www.w3.org/2000/svg"> <path d="m7 .0339a6.9661 6.9661 0 1 0 6.9661 6.9661 6.9661 6.9661 0 0 0 -6.9661-6.9661zm2.798 8.9867a.55.55 0 0 1 -.778.7774l-2.02-2.02-2.02 2.02a.55.55 0 0 1 -.7784-.7774l2.0206-2.0206-2.0204-2.02a.55.55 0 0 1 .7782-.7778l2.02 2.02 2.02-2.02a.55.55 0 0 1 .778.7778l-2.0203 2.02z"></path></svg></span><span class="globalnav-image-compact"><svg height="16" viewbox="0 0 16 16" width="16" xmlns="http://www.w3.org/2000/svg"> <path d="m0 8a8.0474 8.0474 0 0 1 7.9922-8 8.0609 8.0609 0 0 1 8.0078 8 8.0541 8.0541 0 0 1 -8 8 8.0541 8.0541 0 0 1 -8-8zm5.6549 3.2863 2.3373-2.353 2.3451 2.353a.6935.6935 0 0 0 .4627.1961.6662.6662 0 0 0 .6667-.6667.6777.6777 0 0 0 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class="rf-helpdetails-leftheader column large-9 small-12"> <div><h1 class="rf-helpdetails-headertitle">Delivery & Pick-up</h1> <p class="rf-helpdetails-headerdescription">You can purchase your items online and pick them up at an Apple Store, or have them delivered directly to your door. Here you'll find everything you need to know about delivery, pickup, and managing your order. </p> </div> </div> <div class="rf-helpdetails-rightheader column large-3 small-12"> <div class="rf-helpdetails-topicarea"> <p class="rf-helpdetails-topictitle">Choose a topic:</p> <ul class="rf-helpdetails-topiclist"> <li class="rf-helpdetails-topiclistitem"> <a href="#time" data-autom="helpTopic_0" class="rf-helpdetails-anchors">Delivery options</a> </li> <li class="rf-helpdetails-topiclistitem"> <a href="#pickup" data-autom="helpTopic_1" class="rf-helpdetails-anchors">Apple Pickup</a> </li> <li class="rf-helpdetails-topiclistitem"> <a href="#pickup_points" data-autom="helpTopic_2" class="rf-helpdetails-anchors">Pick-up Point</a> </li> <li class="rf-helpdetails-topiclistitem"> <a href="#whats_next" data-autom="helpTopic_3" class="rf-helpdetails-anchors">What's Next?</a> </li> <li class="rf-helpdetails-topiclistitem"> <a href="#text" data-autom="helpTopic_4" class="rf-helpdetails-anchors">Text Notifications</a> </li> <li class="rf-helpdetails-topiclistitem"> <a href="#delivery_date" data-autom="helpTopic_5" class="rf-helpdetails-anchors">Delivery date information</a> </li> <li class="rf-helpdetails-topiclistitem"> <a href="#deliver" data-autom="helpTopic_6" class="rf-helpdetails-anchors">What time will my order be delivered?</a> </li> <li class="rf-helpdetails-topiclistitem"> <a href="#address" data-autom="helpTopic_7" class="rf-helpdetails-anchors">Can I have my order delivered to an address other than my home? </a> </li> <li class="rf-helpdetails-topiclistitem"> <a href="#signature" data-autom="helpTopic_8" class="rf-helpdetails-anchors">Signature on delivery</a> </li> <li class="rf-helpdetails-topiclistitem"> <a href="#charged" data-autom="helpTopic_9" class="rf-helpdetails-anchors">How much am I charged for shipping ?</a> </li> <li class="rf-helpdetails-topiclistitem"> <a href="#problems" data-autom="helpTopic_10" class="rf-helpdetails-anchors">I need to change my shipping address.</a> </li> <li class="rf-helpdetails-topiclistitem"> <a href="#date" data-autom="helpTopic_11" class="rf-helpdetails-anchors">I will not be home on the scheduled delivery date.</a> </li> <li class="rf-helpdetails-topiclistitem"> <a href="#missing" data-autom="helpTopic_12" class="rf-helpdetails-anchors">What happens if my delivery goes missing or is damaged? </a> </li> <li class="rf-helpdetails-topiclistitem"> <a href="#restrictions" data-autom="helpTopic_13" class="rf-helpdetails-anchors">Shipping in Australia</a> </li> </ul> </div> </div> </div> <div class="rf-helpdetails-categorysection"> <div class="rf-helpdetails-categorylist row" id="time"> <div class="rf-helpdetails-categoryleftpanel column large-3 small-12"> <h2 class="rf-helpdetails-categorytitle">Delivery options</h2> </div> <div class="rf-helpdetails-categoryrightpanel column large-9 small-12"> <div class="rf-helpdetails-categorydescription"><p class="rf-helpdetails-categorysummary">Standard delivery is free for all online orders. You can upgrade your delivery method for a faster and/or more convenient experience for an additional charge. Delivery options and timeframes available for the items in your order and for your location are presented during check-out. </p> <p class="rf-helpdetails-categorysummary">Once you have placed an order, you can visit <a href="https://secure.store.apple.com/au/shop/order/list" data-slot-name="MainSection" data-feature-name="Astro Link" data-display-name="AOS: OrderStatus">Order Status</a> to get an estimate of the shipment and delivery timing of each item. Items ship as they become available. </p> <h3 class="rf-helpdetails-categorysummarytitle">Faster delivery options</h3> <p class="rf-helpdetails-categorysummary">Learn more about our expedited delivery methods, including three-hour delivery options for eligible items. Visit <a href="/au/shop/shipping-pickup" data-slot-name="MainSection" data-feature-name="Astro Link" data-display-name="AOS: home/shipping_pickup">Delivery & Pickup</a> for detailed information. </p> <h3 class="rf-helpdetails-categorysummarytitle">Estimated delivery time</h3> <p class="rf-helpdetails-categorysummary">The delivery time is the estimated time based on when the goods are shipped from the warehouse. The goods on your order will be delivered when conditions permit. Last-mile delivery may be transferred to third-party carriers.</p> <p class="rf-helpdetails-categorysummary">Occasionally, we will confirm shipping and delivery times, then learn we are unable to fulfil the order due to low product availability. In these rare cases, we will notify you of the new shipping and delivery times.</p> <h3 class="rf-helpdetails-categorysummarytitle">Shipping cost</h3> <p class="rf-helpdetails-categorysummary">The cost for shipping is calculated and displayed on the Checkout page before you complete your order. Delivery costs for each available option is also shown in the Order Confirmation email and on the <a href="https://secure.store.apple.com/au/shop/order/list" data-slot-name="MainSection" data-feature-name="Astro Link" data-display-name="AOS: OrderStatus">Order Status</a> page.</p> <p class="rf-helpdetails-categorysummary">Occasionally, we will confirm shipping and delivery times, then learn we are unable to fulfil the order due to low product availability. In these rare cases, we will notify you of the new shipping and delivery times.</p> <h3 class="rf-helpdetails-categorysummarytitle">Delivery timeframes for engraved and customised products</h3> <p class="rf-helpdetails-categorysummary">Engraving and customisation adds a bit more time to prepare your product. The delivery date is updated dynamically during configuration and will be reflected on your order confirmation email and in <a href="https://secure.store.apple.com/au/shop/order/list" data-slot-name="MainSection" data-feature-name="Astro Link" data-display-name="AOS: OrderStatus">Order Status</a>.</p> <h3 class="rf-helpdetails-categorysummarytitle">Notes about delivery</h3> <ul class="rf-helpdetails-categorysummarylist" type="none"> <li class="rf-helpdetails-categorylistitem">Payment methods may affect the final shipment date to allow for processing.</li> <li class="rf-helpdetails-categorylistitem">Apple uses the best carriers in the business to make sure your order gets to you on time. </li> </ul></div> </div> </div> <div class="rf-helpdetails-categorylist row" id="pickup"> <div class="rf-helpdetails-categoryleftpanel column large-3 small-12"> <h2 class="rf-helpdetails-categorytitle">Apple Pickup</h2> </div> <div class="rf-helpdetails-categoryrightpanel column large-9 small-12"> <div class="rf-helpdetails-categorydescription"><p class="rf-helpdetails-categorysummary">If this is your first time selecting an Apple Store, our product pages will display <b>Pickup: Check availability</b>. Click this link, enter the postcode or the city where you’d like to pick up the item, and click <b>Search Stores</b> to check availability. If you’ve previously selected an Apple Store, our product pages will display your chosen location. You can click Check another store to check pick-up availability at a different Apple Store.</p> <p class="rf-helpdetails-categorysummary">Once you’re ready to purchase, select <b>I’ll pick it up at Checkout</b>. If you would like to change the pick-up location, select <b>Change location</b>, then <b>Continue</b>. Items marked <b>Available Today</b> will usually be ready for pick-up within an hour. Certain items may also qualify for a Pickup Window that will allow your item(s) to be picked up during a specified time window. We’ll send you a pick-up email and mobile notification when your order is ready to be picked up. Please wait for this notification before coming to the store. </p> <p class="rf-helpdetails-categorysummary">If you would like someone else to pick up your items, select <b>Someone else will pick up these items</b>. To pick up your items in an Apple Store, you will need to bring the order number and a valid government-issued photo ID. If you have designated an alternative pick-up person, they will need to bring the order number and their own valid government-issued photo ID.</p> <p class="rf-helpdetails-categorysummary"><b>Attention students/staff:</b> In order to verify whether you are eligible for education pricing, you must also bring a valid student ID or staff card, or an admission certificate or admission notice, and the name of the certificate must be the same as the name of the person who picked up the order.</p></div> </div> </div> <div class="rf-helpdetails-categorylist row" id="pickup_points"> <div class="rf-helpdetails-categoryleftpanel column large-3 small-12"> <h2 class="rf-helpdetails-categorytitle">Pick-up Point</h2> </div> <div class="rf-helpdetails-categoryrightpanel column large-9 small-12"> <div class="rf-helpdetails-categorydescription"> <p class="as-helpdetails-categorysummary">A Pick-up Point is a convenient location — such as a newsagency, post office or BP service station — where you can collect your Apple Online Store order.</p> <p class="as-helpdetails-categorysummary">When you’ve selected the item(s) you want to order, you will be presented with the option to "Deliver to Home" or to "Deliver to a Pick-up Point". Click the Pick-up Point option, enter your postcode and select the Pick-up location most convenient to you.</p> <p class="as-helpdetails-categorysummary">If you’ve previously had an order delivered to a Pick-up Point location, this location will be pre-selected the next time you wish to place an order. You may change this should you prefer to delivery to a different location.</p> <p class="as-helpdetails-categorysummary">Once you have selected your Pick-up Point location, enter your mobile phone number under Pick-up Details to be notified when your order is ready for collection.</p> <p class="as-helpdetails-categorysummary">To collect your item(s), you will need to bring your order number plus a government-issued photo ID (such as a passport or driving licence). If you don’t have a government-issued ID you can bring any other photo ID containing your full name (e.g. a student card) along with one of the following: a utility bill, telephone bill, council rates notice, pay slip or bank statement.</p> <p class="as-helpdetails-categorysummary">If you would like someone else to collect your item(s), select "Someone else will collect these items" in Pick-up Details and provide the requested contact information. To collect your item(s), he or she will need to bring your order number and his or her own ID as described above.</p> <p class="as-helpdetails-categorysummary">If you decide after you have placed your order that you would like someone else to collect the item(s) on your behalf, there is no action needed on your part. In this instance, the person picking up your item(s) will need to bring your order number and your ID as well as his or her own ID, as described above.</p> <p class="as-helpdetails-categorysummary">On arrival at the Pick-up Point, the person collecting the item(s) will need to provide their name and signature, and allow the Pick-up Point staff to inspect all forms of ID. The Pick-up Point staff will process this information on behalf of our designated carrier but will not retain this information — except when picking up from a BP service station, where the last four digits of the above ID will be recorded in order to close the pick-up. Our designated carrier will only retain this information to keep a record of who has collected the item(s) and will share this information only with the Apple Online Store.</p> <p class="as-helpdetails-categorysummary">You’ll receive a notification email when your item(s) becomes available for collection. Please wait for this email before attempting to collect your item(s).</p> </div> </div> </div> <div class="rf-helpdetails-categorylist row" id="whats_next"> <div class="rf-helpdetails-categoryleftpanel column large-3 small-12"> <h2 class="rf-helpdetails-categorytitle">What's Next?</h2> </div> <div class="rf-helpdetails-categoryrightpanel column large-9 small-12"> <div class="rf-helpdetails-categorydescription"><p class="rf-helpdetails-categorysummary">Once your order has been handed over to the carrier for delivery or pickup, you will receive a shipment notification email with an estimated delivery date. This is automatically calculated based on distance from the warehouse location to your address.</p> <p class="rf-helpdetails-categorysummary">Delivery will take 1-7 business days after the order has shipped. All delivery lead times are estimated and cover only the metropolitan areas. Major metropolitan areas include: Adelaide, Brisbane, Canberra, Darwin, Hobart, Melbourne, Perth and Sydney. </p> <p class="rf-helpdetails-categorysummary">If you have multiple items on your order, you may receive additional emails for each item.</p> <h3 class="rf-helpdetails-categorysummarytitle">Order Acknowledgement</h3> <p class="rf-helpdetails-categorysummary">The order acknowledgement email provides a summary of the items on your order. If you chose to have an item delivered, the order acknowledgement will display the delivery address and a <strong class="rf-helpdetails-strongtext">Delivers</strong> date. You can click this to view your order status in <a href="https://secure.store.apple.com/au/shop/order/list" data-slot-name="MainSection" data-feature-name="Astro Link" data-display-name="AOS: OrderStatus">online Order Status</a>. For pickup items on your order, the email will display your selected Apple Store location. If you have designated someone else to pick up the item for you, the email will also display your pickup contact.</p> <h3 class="rf-helpdetails-categorysummarytitle">Shipment Notification</h3> <p class="rf-helpdetails-categorysummary">If you chose to have an item delivered, we'll send a shipment notification email when the item leaves our warehouse. This email includes the carrier name, tracking number, and a delivery date. You can click the tracking number to track your package on the carrier's website.</p> <p class="rf-helpdetails-categorysummary">If you purchase an Apple Store Gift Card by email, we'll send you an email notification once we send the gift card to the recipient.</p> <h3 class="rf-helpdetails-categorysummarytitle">Pickup Notification</h3> <p class="rf-helpdetails-categorysummary">Once your items are available at the Apple Store, we'll send a pickup notification email.</p> <h3 class="rf-helpdetails-categorysummarytitle">Pickup Reminder</h3> <p class="rf-helpdetails-categorysummary">We'll send a reminder email if your item is still waiting to be picked up.</p></div> </div> </div> <div class="rf-helpdetails-categorylist row" id="text"> <div class="rf-helpdetails-categoryleftpanel column large-3 small-12"> <h2 class="rf-helpdetails-categorytitle">Text Notifications</h2> </div> <div class="rf-helpdetails-categoryrightpanel column large-9 small-12"> <div class="rf-helpdetails-categorydescription"><p class="rf-helpdetails-categorysummary">We send updates by text message, so you can stay updated on your delivery or pickup order. Just add your mobile number at checkout to receive these notifications. The number of messages you'll receive will vary depending on the orders you placed.<p class="rf-helpdetails-categorysummary"> <h3 class="rf-helpdetails-categorysummarytitle">What to Expect</h3> <p class="rf-helpdetails-categorysummary">Once your order leaves our warehouse or is available for pickup, we'll send you a text message. This will include your order number and a link to the tracking or pickup store information. We will also send you texts on the day of delivery or after your item has been delivered, depending on your selected delivery method, country and carrier. You may receive between 1-4 text messages per item on your order.</p> <h3 class="rf-helpdetails-categorysummarytitle">Changing Text Message Preferences</h3> <p class="rf-helpdetails-categorysummary">You can edit your mobile phone number at any time by signing in to your account and editing the delivery or pickup notification preferences for your order.</p> <p class="rf-helpdetails-categorysummary">Your privacy is important to Apple. So we've developed a Privacy Policy that covers how we collect, use, disclose, transfer and store your information. Visit <a href="http://www.apple.com/au/privacy">apple.com/au/privacy</a>. You can also review our Terms of Use at <a href="http://www.apple.com/legal/terms/site.html">apple.com/legal/terms/site.html</a>.</p></p></p></div> </div> </div> <div class="rf-helpdetails-categorylist row" id="delivery_date"> <div class="rf-helpdetails-categoryleftpanel column large-3 small-12"> <h2 class="rf-helpdetails-categorytitle">Delivery date information</h2> </div> <div class="rf-helpdetails-categoryrightpanel column large-9 small-12"> <div class="rf-helpdetails-categorydescription"><h3 class="as-helpdetails-categorysummarytitle">Tracking your order</h3> <div id="deliveryDatesOverlay"></div> <p class="as-helpdetails-categorysummary"> If you chose to pay by a method other than credit or debit card, such as financing or bank transfer, the delivery date in bag and checkout may not apply. Your actual date may be later due to the time required to process your financing application or bank transfer. When your application is approved or transfer complete, you will receive an email with the updated delivery date. </p> <p class="as-helpdetails-categorysummary">You can track the status of your order via online Order Status, 24 hours a day, 7 days a week. To track your order, click <strong class="as-helpdetails-strongtext">Account</strong> at the top of the page and select <strong class="as-helpdetails-strongtext">Track an Order</strong>, or visit <a href="https://secure.store.apple.com/au/shop/order/list" data-slot-name="MainSection" data-feature-name="Astro Link" data-display-name="AOS: OrderStatus">Order Status</a>.</p> <p class="as-helpdetails-categorysummary">On the Account page you can view the current status of your order, view the items ordered, see estimated dispatch and delivery times and track your delivery.</p> <h3 class="as-helpdetails-categorysummarytitle">Shipping and delivery estimates</h3> <p class="as-helpdetails-categorysummary"> The 'Ships' timeframe is an estimate of when the item will prepare for shipment and ship from our warehouse. The items on your order will ship as they become available. You can ship each item to a different address, and choose up to 15 different addresses per order.<br /><br /> You can pre-select a different delivery time for each eligible item on your order.</p> <ul class="as-helpdetails-categorysummarylist as-helpdetails-listbullets"> <li class="as-helpdetails-categorylistitem">Items that ship within "In Stock" are estimated to ship the same or following business day.</li><br /> <li class="as-helpdetails-categorylistitem">Items with longer estimates ship from our warehouse within the timeframe indicated (e.g. 7-10 business days).</li><br /> <li class="as-helpdetails-categorylistitem">Custom-configuring your product may take additional time to prepare for shipment, and will increase the 'Ships' timeframe.</li> </ul> <p class="as-helpdetails-categorysummary">The 'Delivers' timeframe is an estimate of when the item will be delivered to your shipping address after it ships.</p> <p class="as-helpdetails-categorysummary"> All estimates are based on business days.</p> <p class="as-helpdetails-categorysummary"><img src="https://store.storeimages.cdn-apple.com/8756/as-images.apple.com/is/totaltime?wid=1000&hei=274&fmt=png-alpha&.v=1494365871838" alt="" width="500" height="137" class="as-helpdetails-categoryimage ir" /></p> </div> </div> </div> <div class="rf-helpdetails-categorylist row" id="deliver"> <div class="rf-helpdetails-categoryleftpanel column large-3 small-12"> <h2 class="rf-helpdetails-categorytitle">What time will my order be delivered?</h2> </div> <div class="rf-helpdetails-categoryrightpanel column large-9 small-12"> <div class="rf-helpdetails-categorydescription"><p class="rf-helpdetails-categorysummary">For orders shipped by TNT to a residential or office address, deliveries are made between 8 am and 5 pm.</p> <p class="rf-helpdetails-categorysummary">For orders shipped by Australia Post to a residential or office address, deliveries are made between 7 am and 5 pm.</p> <p class="rf-helpdetails-categorysummary">You can check the estimated delivery date and carrier by visiting our online <a href="https://secure.store.apple.com/au/shop/order/list" data-slot-name="MainSection" data-feature-name="Astro Link" data-display-name="AOS: OrderStatus">Self Service</a> for the latest status of your order. Apple and its carriers are unable to provide an exact time of delivery. Our carriers cannot make a call prior to delivery.</p></div> </div> </div> <div class="rf-helpdetails-categorylist row" id="address"> <div class="rf-helpdetails-categoryleftpanel column large-3 small-12"> <h2 class="rf-helpdetails-categorytitle">Can I have my order delivered to an address other than my home? </h2> </div> <div class="rf-helpdetails-categoryrightpanel column large-9 small-12"> <div class="rf-helpdetails-categorydescription"> <p class="as-helpdetails-categorysummary">For your convenience, you may prefer to have your order delivered to an alternative address such as your office address or your university. If you choose this option, please include the name of your business or university in the address. Please note, if you choose this option, goods may be left with reception or the Mail Room. Also, if your business has a signature waiver on file with TNT, your package will be left without requiring a signature.</p> <p class="as-helpdetails-categorysummary">Delivery to a PO Box, Parcel Locker, AFPO, PMB or Locked Bag is not permitted for security reasons.</p> </div> </div> </div> <div class="rf-helpdetails-categorylist row" id="signature"> <div class="rf-helpdetails-categoryleftpanel column large-3 small-12"> <h2 class="rf-helpdetails-categorytitle">Signature on delivery</h2> </div> <div class="rf-helpdetails-categoryrightpanel column large-9 small-12"> <div class="rf-helpdetails-categorydescription"> <p class="as-helpdetails-categorysummary">Most of our shipments contain valuable computer equipment. If you will not be home to accept delivery of your product, consider shipping your product where someone you trust will be able to sign for your package. For your convenience, you may prefer to have your order delivered to your office address. If you choose this option, please include the name of your business in the address. Please note, if you choose this option, goods may be left with reception or the Mail Room.</p> <p class="as-helpdetails-categorysummary">Deliveries made by Australia Post may be left in a place deemed secure by the courier if no one is available to accept the package. Signature on delivery is not required for service provided by Australia Post.</p> <p class="as-helpdetails-categorysummary">Delivery to a PO Box, Parcel Locker, AFPO, PMB or Locked Bag is not permitted for security reasons.</p> <a href="https://secure.store.apple.com/au/shop/account/home" data-slot-name="MainSection" data-feature-name="Astro Link" data-display-name="AOS: Account">Change your default shipping address</a> </div> </div> </div> <div class="rf-helpdetails-categorylist row" id="charged"> <div class="rf-helpdetails-categoryleftpanel column large-3 small-12"> <h2 class="rf-helpdetails-categorytitle">How much am I charged for shipping ?</h2> </div> <div class="rf-helpdetails-categoryrightpanel column large-9 small-12"> <div class="rf-helpdetails-categorydescription"> <p class="as-helpdetails-categorysummary"> Standard delivery won't cost you anything - Apple Store pays for it. </p> </div> </div> </div> <div class="rf-helpdetails-categorylist row" id="problems"> <div class="rf-helpdetails-categoryleftpanel column large-3 small-12"> <h2 class="rf-helpdetails-categorytitle">I need to change my shipping address.</h2> </div> <div class="rf-helpdetails-categoryrightpanel column large-9 small-12"> <div class="rf-helpdetails-categorydescription"> <p class="as-helpdetails-categorysummary">If you have not yet received your shipment notification you can amend your details online via our <a href="https://secure.store.apple.com/au/shop/order/list" data-slot-name="MainSection" data-feature-name="Astro Link" data-display-name="AOS: OrderStatus">Self Service</a> website. If you are unable to modify your shipping details here, please contact the <a href="/au/shop/help/contact" data-slot-name="MainSection" data-feature-name="Astro Link" data-display-name="AOS: help/contact">Apple Store Customer Service</a>.</p> <p class="as-helpdetails-categorysummary">If your order is already in transit, please call the <a href="/au/shop/help/contact" data-slot-name="MainSection" data-feature-name="Astro Link" data-display-name="AOS: help/contact"> Apple Store Customer Service.</a></p> </div> </div> </div> <div class="rf-helpdetails-categorylist row" id="date"> <div class="rf-helpdetails-categoryleftpanel column large-3 small-12"> <h2 class="rf-helpdetails-categorytitle">I will not be home on the scheduled delivery date.</h2> </div> <div class="rf-helpdetails-categoryrightpanel column large-9 small-12"> <div class="rf-helpdetails-categorydescription"> <p class="as-helpdetails-categorysummary">As our carriers require a signature on delivery, the carrier will leave a calling card if you are not at home. Apple will also send you an email advising that our carrier was unable to deliver your order. You can then contact the carrier directly to schedule a new delivery appointment or alternatively amend your delivery address.</p> <p class="as-helpdetails-categorysummary">Deliveries made by Australia Post may be left in a place deemed secure by the courier if no one is available to accept the package. Otherwise, the courier will leave a card advising you to collect the package from the nearest post office. </p> </div> </div> </div> <div class="rf-helpdetails-categorylist row" id="missing"> <div class="rf-helpdetails-categoryleftpanel column large-3 small-12"> <h2 class="rf-helpdetails-categorytitle">What happens if my delivery goes missing or is damaged? </h2> </div> <div class="rf-helpdetails-categoryrightpanel column large-9 small-12"> <div class="rf-helpdetails-categorydescription"> <p class="as-helpdetails-categorysummary"> In case of any problems with your delivery, Apple will be in direct contact with the carrier to resolve the issue as quickly and with as little inconvenience to you as possible. We will make every effort to contact you and keep you informed of the progress of our investigation and where appropriate, deliver a replacement. If you have already received your order and find that it is damaged, please call the <a href="/au/shop/help/contact" data-slot-name="MainSection" data-feature-name="Astro Link" data-display-name="AOS: help/contact">Apple Store Customer Service</a>. </p> </div> </div> </div> <div class="rf-helpdetails-categorylist row rf-helpdetails-categorylastlist" id="restrictions"> <div class="rf-helpdetails-categoryleftpanel column large-3 small-12"> <h2 class="rf-helpdetails-categorytitle">Shipping in Australia</h2> </div> <div class="rf-helpdetails-categoryrightpanel column large-9 small-12"> <div class="rf-helpdetails-categorydescription"><h3 class="as-helpdetails-categorysummarytitle">Shopping in Australia</h3> <p class="as-helpdetails-categorysummary"> The <a href="http://apple.com/au/shop">Apple Online Store Australia</a> sells and ships items only within Australia. You may not export any products purchased at the online Apple Store. The Apple Store sells and ships products to end user customers only. Notwithstanding order confirmation Apple may cancel any order where it has reasonable grounds to believe the product is not being purchased for end use. </p> <p class="as-helpdetails-categorysummary"> For additional shopping options, visit the "Other Ways to Shop" section of the <a href="/au/shop/help/shopping_experience" data-slot-name="MainSection" data-feature-name="Astro Link" data-display-name="AOS: help/shopping_experience">Shopping Experience</a> online Help page. </p> <h3 class="as-helpdetails-categorysummarytitle">Shopping outside Australia</h3> <p class="as-helpdetails-categorysummary"> If you would like to purchase Apple products from outside Australia, please see our <a href="http://www.apple.com/choose-your-country/">International Store Directory</a> to find out if an Apple Online Store serves your country or region. </p></div> </div> </div> </div> </div> </div> </noscript> </div> <footer class="as-globalfooter" id="global-footersection" role="contentinfo" aria-labelledby="footer-label"> <div class="as-globalfooter-content"> <h2 class="as-globalfooter-label" id="footer-label">Footer</h2> <h3 class="visuallyhidden">footnotes</h3> <div class="as-globalfooter-sosumi " data-nosnippet data-autom="page-legal-footnotes"> <div id="footnotes-portal"></div> <div class="pricing"><ul><li><!-- <p>Apple Gift Cards are issued and managed by Apple Pty Limited and can be applied only to purchases from an Apple Store, <a href="https://www.apple.com/au/">apple.com/au</a> or the Apple Contact Centre in Australia.</p> <p>Gift Cards are not reloadable and may not be redeemed for purchases made from Apple Media Services, at any Apple resellers, for additional Apple Gift Cards, for cash (except as required by law), or for shipments outside Australia. 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All rights reserved. </div> <ul class="as-globalfooter-mini-legal-links"> <li class="as-globalfooter-mini-legal-links-item"> <a href="https://www.apple.com/au/privacy/privacy-policy" data-slot-name="footerConfig" data-feature-name="Footer Navigation" data-display-name="Privacy Policy" class="as-globalfooter-mini-legal-link" data-autom="footer">Privacy Policy</a> </li> <li class="as-globalfooter-mini-legal-links-item"> <a href="https://apple.com/legal/terms/site.html" data-slot-name="footerConfig" data-feature-name="Footer Navigation" data-display-name="Terms of Use" class="as-globalfooter-mini-legal-link" data-autom="footer">Terms of Use</a> </li> <li class="as-globalfooter-mini-legal-links-item"> <a href="/au/shop/open/salespolicies" data-slot-name="footerConfig" data-feature-name="Footer Navigation" data-display-name="Sales and Refunds" class="as-globalfooter-mini-legal-link" target="new" data-autom="footer">Sales and Refunds</a> </li> <li class="as-globalfooter-mini-legal-links-item"> <a href="https://apple.com/au/legal" data-slot-name="footerConfig" data-feature-name="Footer Navigation" data-display-name="Legal" class="as-globalfooter-mini-legal-link" data-autom="footer">Legal</a> </li> <li class="as-globalfooter-mini-legal-links-item"> <a href="/au/shop/browse/sitemap" data-slot-name="footerConfig" data-feature-name="Footer Navigation" data-display-name="Sitemap" class="as-globalfooter-mini-legal-link" data-autom="footer">Site Map</a> </li> </ul> </div> </section> </div> </footer> </div> <script> window.pageLevelData = window.pageLevelData || {}; window.pageLevelData.helpData = {"sectionTitle":"Choose a topic:","tiles":{"topics":{"items":[{"index":0,"value":{"link":null,"header":"Delivery options","description":"<p class=\"rf-helpdetails-categorysummary\">Standard delivery is free for all online orders. You can upgrade your delivery method for a faster and/or more convenient experience for an additional charge. Delivery options and timeframes available for the items in your order and for your location are presented during check-out. </p>\n\n<p class=\"rf-helpdetails-categorysummary\">Once you have placed an order, you can visit <a href=\"https://secure.store.apple.com/au/shop/order/list\" data-slot-name=\"MainSection\" data-feature-name=\"Astro Link\" data-display-name=\"AOS: OrderStatus\">Order Status</a> to get an estimate of the shipment and delivery timing of each item. Items ship as they become available. </p>\n\n<h3 class=\"rf-helpdetails-categorysummarytitle\">Faster delivery options</h3>\n\n<p class=\"rf-helpdetails-categorysummary\">Learn more about our expedited delivery methods, including three-hour delivery options for eligible items. Visit <a href=\"/au/shop/shipping-pickup\" data-slot-name=\"MainSection\" data-feature-name=\"Astro Link\" data-display-name=\"AOS: home/shipping_pickup\">Delivery & Pickup</a> for detailed information. </p>\n\n<h3 class=\"rf-helpdetails-categorysummarytitle\">Estimated delivery time</h3>\n\n<p class=\"rf-helpdetails-categorysummary\">The delivery time is the estimated time based on when the goods are shipped from the warehouse. The goods on your order will be delivered when conditions permit. Last-mile delivery may be transferred to third-party carriers.</p>\n\n<p class=\"rf-helpdetails-categorysummary\">Occasionally, we will confirm shipping and delivery times, then learn we are unable to fulfil the order due to low product availability. In these rare cases, we will notify you of the new shipping and delivery times.</p>\n\n<h3 class=\"rf-helpdetails-categorysummarytitle\">Shipping cost</h3>\n\n<p class=\"rf-helpdetails-categorysummary\">The cost for shipping is calculated and displayed on the Checkout page before you complete your order. Delivery costs for each available option is also shown in the Order Confirmation email and on the <a href=\"https://secure.store.apple.com/au/shop/order/list\" data-slot-name=\"MainSection\" data-feature-name=\"Astro Link\" data-display-name=\"AOS: OrderStatus\">Order Status</a> page.</p>\n\n<p class=\"rf-helpdetails-categorysummary\">Occasionally, we will confirm shipping and delivery times, then learn we are unable to fulfil the order due to low product availability. In these rare cases, we will notify you of the new shipping and delivery times.</p>\n\n\n<h3 class=\"rf-helpdetails-categorysummarytitle\">Delivery timeframes for engraved and customised products</h3>\n\n<p class=\"rf-helpdetails-categorysummary\">Engraving and customisation adds a bit more time to prepare your product. The delivery date is updated dynamically during configuration and will be reflected on your order confirmation email and in <a href=\"https://secure.store.apple.com/au/shop/order/list\" data-slot-name=\"MainSection\" data-feature-name=\"Astro Link\" data-display-name=\"AOS: OrderStatus\">Order Status</a>.</p>\n\n<h3 class=\"rf-helpdetails-categorysummarytitle\">Notes about delivery</h3>\n\n<ul class=\"rf-helpdetails-categorysummarylist\" type=\"none\">\n\n<li class=\"rf-helpdetails-categorylistitem\">Payment methods may affect the final shipment date to allow for processing.</li>\n<li class=\"rf-helpdetails-categorylistitem\">Apple uses the best carriers in the business to make sure your order gets to you on time. </li> \n</ul>","id":"time"},"last":false,"even":true,"first":true,"position":1},{"index":1,"value":{"link":null,"header":"Apple Pickup","description":"<p class=\"rf-helpdetails-categorysummary\">If this is your first time selecting an Apple Store, our product pages will display <b>Pickup: Check availability</b>. Click this link, enter the postcode or the city where you’d like to pick up the item, and click <b>Search Stores</b> to check availability. If you’ve previously selected an Apple Store, our product pages will display your chosen location. You can click Check another store to check pick-up availability at a different Apple Store.</p>\n\n<p class=\"rf-helpdetails-categorysummary\">Once you’re ready to purchase, select <b>I’ll pick it up at Checkout</b>. If you would like to change the pick-up location, select <b>Change location</b>, then <b>Continue</b>. Items marked <b>Available Today</b> will usually be ready for pick-up within an hour. Certain items may also qualify for a Pickup Window that will allow your item(s) to be picked up during a specified time window. We’ll send you a pick-up email and mobile notification when your order is ready to be picked up. Please wait for this notification before coming to the store.\n</p>\n\n<p class=\"rf-helpdetails-categorysummary\">If you would like someone else to pick up your items, select <b>Someone else will pick up these items</b>. To pick up your items in an Apple Store, you will need to bring the order number and a valid government-issued photo ID. If you have designated an alternative pick-up person, they will need to bring the order number and their own valid government-issued photo ID.</p>\n\n<p class=\"rf-helpdetails-categorysummary\"><b>Attention students/staff:</b> In order to verify whether you are eligible for education pricing, you must also bring a valid student ID or staff card, or an admission certificate or admission notice, and the name of the certificate must be the same as the name of the person who picked up the order.</p>","id":"pickup"},"last":false,"even":false,"first":false,"position":2},{"index":2,"value":{"link":null,"header":"Pick-up Point","description":"\n<p class=\"as-helpdetails-categorysummary\">A Pick-up Point is a convenient location — such as a newsagency, post office or BP service station — where you can collect your Apple Online Store order.</p>\n<p class=\"as-helpdetails-categorysummary\">When you’ve selected the item(s) you want to order, you will be presented with the option to \"Deliver to Home\" or to \"Deliver to a Pick-up Point\". Click the Pick-up Point option, enter your postcode and select the Pick-up location most convenient to you.</p>\n<p class=\"as-helpdetails-categorysummary\">If you’ve previously had an order delivered to a Pick-up Point location, this location will be pre-selected the next time you wish to place an order. You may change this should you prefer to delivery to a different location.</p>\n<p class=\"as-helpdetails-categorysummary\">Once you have selected your Pick-up Point location, enter your mobile phone number under Pick-up Details to be notified when your order is ready for collection.</p>\n<p class=\"as-helpdetails-categorysummary\">To collect your item(s), you will need to bring your order number plus a government-issued photo ID (such as a passport or driving licence). If you don’t have a government-issued ID you can bring any other photo ID containing your full name (e.g. a student card) along with one of the following: a utility bill, telephone bill, council rates notice, pay slip or bank statement.</p>\n<p class=\"as-helpdetails-categorysummary\">If you would like someone else to collect your item(s), select \"Someone else will collect these items\" in Pick-up Details and provide the requested contact information. To collect your item(s), he or she will need to bring your order number and his or her own ID as described above.</p>\n<p class=\"as-helpdetails-categorysummary\">If you decide after you have placed your order that you would like someone else to collect the item(s) on your behalf, there is no action needed on your part. In this instance, the person picking up your item(s) will need to bring your order number and your ID as well as his or her own ID, as described above.</p>\n<p class=\"as-helpdetails-categorysummary\">On arrival at the Pick-up Point, the person collecting the item(s) will need to provide their name and signature, and allow the Pick-up Point staff to inspect all forms of ID. The Pick-up Point staff will process this information on behalf of our designated carrier but will not retain this information — except when picking up from a BP service station, where the last four digits of the above ID will be recorded in order to close the pick-up. Our designated carrier will only retain this information to keep a record of who has collected the item(s) and will share this information only with the Apple Online Store.</p>\n<p class=\"as-helpdetails-categorysummary\">You’ll receive a notification email when your item(s) becomes available for collection. Please wait for this email before attempting to collect your item(s).</p>\n\n","id":"pickup_points"},"last":false,"even":true,"first":false,"position":3},{"index":3,"value":{"link":null,"header":"What's Next?","description":"<p class=\"rf-helpdetails-categorysummary\">Once your order has been handed over to the carrier for delivery or pickup, you will receive a shipment notification email with an estimated delivery date. This is automatically calculated based on distance from the warehouse location to your address.</p>\n\n<p class=\"rf-helpdetails-categorysummary\">Delivery will take 1-7 business days after the order has shipped. All delivery lead times are estimated and cover only the metropolitan areas. Major metropolitan areas include: Adelaide, Brisbane, Canberra, Darwin, Hobart, Melbourne, Perth and Sydney. </p>\n<p class=\"rf-helpdetails-categorysummary\">If you have multiple items on your order, you may receive additional emails for each item.</p>\n<h3 class=\"rf-helpdetails-categorysummarytitle\">Order Acknowledgement</h3>\n<p class=\"rf-helpdetails-categorysummary\">The order acknowledgement email provides a summary of the items on your order. If you chose to have an item delivered, the order acknowledgement will display the delivery address and a <strong class=\"rf-helpdetails-strongtext\">Delivers</strong> date. You can click this to view your order status in <a href=\"https://secure.store.apple.com/au/shop/order/list\" data-slot-name=\"MainSection\" data-feature-name=\"Astro Link\" data-display-name=\"AOS: OrderStatus\">online Order Status</a>. For pickup items on your order, the email will display your selected Apple Store location. If you have designated someone else to pick up the item for you, the email will also display your pickup contact.</p>\n<h3 class=\"rf-helpdetails-categorysummarytitle\">Shipment Notification</h3>\n<p class=\"rf-helpdetails-categorysummary\">If you chose to have an item delivered, we'll send a shipment notification email when the item leaves our warehouse. This email includes the carrier name, tracking number, and a delivery date. You can click the tracking number to track your package on the carrier's website.</p>\n<p class=\"rf-helpdetails-categorysummary\">If you purchase an Apple Store Gift Card by email, we'll send you an email notification once we send the gift card to the recipient.</p>\n<h3 class=\"rf-helpdetails-categorysummarytitle\">Pickup Notification</h3>\n<p class=\"rf-helpdetails-categorysummary\">Once your items are available at the Apple Store, we'll send a pickup notification email.</p>\n<h3 class=\"rf-helpdetails-categorysummarytitle\">Pickup Reminder</h3>\n<p class=\"rf-helpdetails-categorysummary\">We'll send a reminder email if your item is still waiting to be picked up.</p>","id":"whats_next"},"last":false,"even":false,"first":false,"position":4},{"index":4,"value":{"link":null,"header":"Text Notifications","description":"<p class=\"rf-helpdetails-categorysummary\">We send updates by text message, so you can stay updated on your delivery or pickup order. Just add your mobile number at checkout to receive these notifications. The number of messages you'll receive will vary depending on the orders you placed.<p class=\"rf-helpdetails-categorysummary\">\n\n<h3 class=\"rf-helpdetails-categorysummarytitle\">What to Expect</h3>\n<p class=\"rf-helpdetails-categorysummary\">Once your order leaves our warehouse or is available for pickup, we'll send you a text message. This will include your order number and a link to the tracking or pickup store information. We will also send you texts on the day of delivery or after your item has been delivered, depending on your selected delivery method, country and carrier. You may receive between 1-4 text messages per item on your order.</p>\n\n<h3 class=\"rf-helpdetails-categorysummarytitle\">Changing Text Message Preferences</h3>\n<p class=\"rf-helpdetails-categorysummary\">You can edit your mobile phone number at any time by signing in to your account and editing the delivery or pickup notification preferences for your order.</p>\n\n<p class=\"rf-helpdetails-categorysummary\">Your privacy is important to Apple. So we've developed a Privacy Policy that covers how we collect, use, disclose, transfer and store your information. Visit <a href=\"http://www.apple.com/au/privacy\">apple.com/au/privacy</a>. You can also review our Terms of Use at <a href=\"http://www.apple.com/legal/terms/site.html\">apple.com/legal/terms/site.html</a>.</p></p></p>","id":"text"},"last":false,"even":true,"first":false,"position":5},{"index":5,"value":{"link":null,"header":"Delivery date information","description":"<h3 class=\"as-helpdetails-categorysummarytitle\">Tracking your order</h3>\n\n<div id=\"deliveryDatesOverlay\"></div>\n\n<p class=\"as-helpdetails-categorysummary\"> If you chose to pay by a method other than credit or debit card, such as financing or bank transfer, the delivery date in bag and checkout may not apply. Your actual date may be later due to the time required to process your financing application or bank transfer. When your application is approved or transfer complete, you will receive an email with the updated delivery date. </p>\n\n<p class=\"as-helpdetails-categorysummary\">You can track the status of your order via online Order Status, 24 hours a day, 7 days a week. To track your order, click <strong class=\"as-helpdetails-strongtext\">Account</strong> at the top of the page and select <strong class=\"as-helpdetails-strongtext\">Track an Order</strong>, or visit <a href=\"https://secure.store.apple.com/au/shop/order/list\" data-slot-name=\"MainSection\" data-feature-name=\"Astro Link\" data-display-name=\"AOS: OrderStatus\">Order Status</a>.</p>\n<p class=\"as-helpdetails-categorysummary\">On the Account page you can view the current status of your order, view the items ordered, see estimated dispatch and delivery times and track your delivery.</p>\n\n\n<h3 class=\"as-helpdetails-categorysummarytitle\">Shipping and delivery estimates</h3>\n\n<p class=\"as-helpdetails-categorysummary\">\nThe 'Ships' timeframe is an estimate of when the item will prepare for shipment and ship from our warehouse. The items on your order will ship as they become available. You can ship each item to a different address, and choose up to 15 different addresses per order.<br /><br />\nYou can pre-select a different delivery time for each eligible item on your order.</p>\n\n<ul class=\"as-helpdetails-categorysummarylist as-helpdetails-listbullets\">\n<li class=\"as-helpdetails-categorylistitem\">Items that ship within \"In Stock\" are estimated to ship the same or following business day.</li><br />\n<li class=\"as-helpdetails-categorylistitem\">Items with longer estimates ship from our warehouse within the timeframe indicated (e.g. 7-10 business days).</li><br />\n<li class=\"as-helpdetails-categorylistitem\">Custom-configuring your product may take additional time to prepare for shipment, and will increase the 'Ships' timeframe.</li>\n\n</ul>\n<p class=\"as-helpdetails-categorysummary\">The 'Delivers' timeframe is an estimate of when the item will be delivered to your shipping address after it ships.</p>\n<p class=\"as-helpdetails-categorysummary\">\nAll estimates are based on business days.</p>\n<p class=\"as-helpdetails-categorysummary\"><img src=\"https://store.storeimages.cdn-apple.com/8756/as-images.apple.com/is/totaltime?wid=1000&hei=274&fmt=png-alpha&.v=1494365871838\" alt=\"\" width=\"500\" height=\"137\" class=\"as-helpdetails-categoryimage ir\" /></p>\n\n","id":"delivery_date"},"last":false,"even":false,"first":false,"position":6},{"index":6,"value":{"link":null,"header":"What time will my order be delivered?","description":"<p class=\"rf-helpdetails-categorysummary\">For orders shipped by TNT to a residential or office address, deliveries are made between 8 am and 5 pm.</p>\n<p class=\"rf-helpdetails-categorysummary\">For orders shipped by Australia Post to a residential or office address, deliveries are made between 7 am and 5 pm.</p>\n<p class=\"rf-helpdetails-categorysummary\">You can check the estimated delivery date and carrier by visiting our online <a href=\"https://secure.store.apple.com/au/shop/order/list\" data-slot-name=\"MainSection\" data-feature-name=\"Astro Link\" data-display-name=\"AOS: OrderStatus\">Self Service</a> for the latest status of your order. Apple and its carriers are unable to provide an exact time of delivery. Our carriers cannot make a call prior to delivery.</p>","id":"deliver"},"last":false,"even":true,"first":false,"position":7},{"index":7,"value":{"link":null,"header":"Can I have my order delivered to an address other than my home? ","description":"\n<p class=\"as-helpdetails-categorysummary\">For your convenience, you may prefer to have your order delivered to an alternative address such as your office address or your university. If you choose this option, please include the name of your business or university in the address. Please note, if you choose this option, goods may be left with reception or the Mail Room. Also, if your business has a signature waiver on file with TNT, your package will be left without requiring a signature.</p>\n<p class=\"as-helpdetails-categorysummary\">Delivery to a PO Box, Parcel Locker, AFPO, PMB or Locked Bag is not permitted for security reasons.</p>\n","id":"address"},"last":false,"even":false,"first":false,"position":8},{"index":8,"value":{"link":null,"header":"Signature on delivery","description":"\n<p class=\"as-helpdetails-categorysummary\">Most of our shipments contain valuable computer equipment. If you will not be home to accept delivery of your product, consider shipping your product where someone you trust will be able to sign for your package. For your convenience, you may prefer to have your order delivered to your office address. If you choose this option, please include the name of your business in the address. Please note, if you choose this option, goods may be left with reception or the Mail Room.</p>\n\n<p class=\"as-helpdetails-categorysummary\">Deliveries made by Australia Post may be left in a place deemed secure by the courier if no one is available to accept the package. Signature on delivery is not required for service provided by Australia Post.</p>\n\n<p class=\"as-helpdetails-categorysummary\">Delivery to a PO Box, Parcel Locker, AFPO, PMB or Locked Bag is not permitted for security reasons.</p>\n\n<a href=\"https://secure.store.apple.com/au/shop/account/home\" data-slot-name=\"MainSection\" data-feature-name=\"Astro Link\" data-display-name=\"AOS: Account\">Change your default shipping address</a>\n\n","id":"signature"},"last":false,"even":true,"first":false,"position":9},{"index":9,"value":{"link":null,"header":"How much am I charged for shipping ?","description":"\n<p class=\"as-helpdetails-categorysummary\"> Standard delivery won't cost you anything - Apple Store pays for it. </p>\n\n\n","id":"charged"},"last":false,"even":false,"first":false,"position":10},{"index":10,"value":{"link":null,"header":"I need to change my shipping address.","description":"\n<p class=\"as-helpdetails-categorysummary\">If you have not yet received your shipment notification you can amend your details online via our <a href=\"https://secure.store.apple.com/au/shop/order/list\" data-slot-name=\"MainSection\" data-feature-name=\"Astro Link\" data-display-name=\"AOS: OrderStatus\">Self Service</a> website. If you are unable to modify your shipping details here, please contact the <a href=\"/au/shop/help/contact\" data-slot-name=\"MainSection\" data-feature-name=\"Astro Link\" data-display-name=\"AOS: help/contact\">Apple Store Customer Service</a>.</p>\n<p class=\"as-helpdetails-categorysummary\">If your order is already in transit, please call the <a href=\"/au/shop/help/contact\" data-slot-name=\"MainSection\" data-feature-name=\"Astro Link\" data-display-name=\"AOS: help/contact\"> Apple Store Customer Service.</a></p>\n","id":"problems"},"last":false,"even":true,"first":false,"position":11},{"index":11,"value":{"link":null,"header":"I will not be home on the scheduled delivery date.","description":"\n<p class=\"as-helpdetails-categorysummary\">As our carriers require a signature on delivery, the carrier will leave a calling card if you are not at home. Apple will also send you an email advising that our carrier was unable to deliver your order. You can then contact the carrier directly to schedule a new delivery appointment or alternatively amend your delivery address.</p>\n\n<p class=\"as-helpdetails-categorysummary\">Deliveries made by Australia Post may be left in a place deemed secure by the courier if no one is available to accept the package. Otherwise, the courier will leave a card advising you to collect the package from the nearest post office. </p>\n\n","id":"date"},"last":false,"even":false,"first":false,"position":12},{"index":12,"value":{"link":null,"header":"What happens if my delivery goes missing or is damaged? ","description":"\n<p class=\"as-helpdetails-categorysummary\"> In case of any problems with your delivery, Apple will be in direct contact with the carrier to resolve the issue as quickly and with as little inconvenience to you as possible. We will make every effort to contact you and keep you informed of the progress of our investigation and where appropriate, deliver a replacement. If you have already received your order and find that it is damaged, please call the <a href=\"/au/shop/help/contact\" data-slot-name=\"MainSection\" data-feature-name=\"Astro Link\" data-display-name=\"AOS: help/contact\">Apple Store Customer Service</a>. </p>\n","id":"missing"},"last":false,"even":true,"first":false,"position":13},{"index":13,"value":{"link":null,"header":"Shipping in Australia","description":"<h3 class=\"as-helpdetails-categorysummarytitle\">Shopping in Australia</h3>\n<p class=\"as-helpdetails-categorysummary\">\nThe <a href=\"http://apple.com/au/shop\">Apple Online Store Australia</a> sells and ships items only within Australia. You may not export any products purchased at the online Apple Store. The Apple Store sells and ships products to end user customers only. Notwithstanding order confirmation Apple may cancel any order where it has reasonable grounds to believe the product is not being purchased for end use.\n</p>\n\n\n\n\n<p class=\"as-helpdetails-categorysummary\">\nFor additional shopping options, visit the \"Other Ways to Shop\" section of the <a href=\"/au/shop/help/shopping_experience\" data-slot-name=\"MainSection\" data-feature-name=\"Astro Link\" data-display-name=\"AOS: help/shopping_experience\">Shopping Experience</a> online Help page.\n</p>\n<h3 class=\"as-helpdetails-categorysummarytitle\">Shopping outside Australia</h3>\n<p class=\"as-helpdetails-categorysummary\">\n\nIf you would like to purchase Apple products from outside Australia, please see our <a href=\"http://www.apple.com/choose-your-country/\">International Store Directory</a> to find out if an Apple Online Store serves your country or region.\n</p>","id":"restrictions"},"last":true,"even":false,"first":false,"position":14}],"size":14}}}; window.pageLevelData.helpTopSection = {"helpDetailsTopSection":"<div><h1 class=\"rf-helpdetails-headertitle\">Delivery & Pick-up</h1>\n\n <p class=\"rf-helpdetails-headerdescription\">You can purchase your items online and pick them up at an Apple Store, or have them delivered directly to your door. Here you'll find everything you need to know about delivery, pickup, and managing your order.\n </p>\n</div>"}; window.pageLevelData.eolOverlay = "<div class=\"redirect-notification\">\n <h2 class=\"redirect-notification-header\"><span>Looking for something?</span></h2>\n <div class=\"redirect-notification-body\"><span><p>We thought so. The page you’re looking for, however, is no longer available at apple.com. </p><p>We do have some similar information to share with you.</p></span></div>\n <button type=\"button\" class=\"redirect-notification-button button rect cancel\">\n <span><span>OK</span></span>\n </button>\n</div>"; </script> <div id="help-info-overlay" hidden> </div> <script crossorigin="anonymous">dciddstr = '9d78570fed9fe31a2da17aefad742020e4ea2b7a028c53bb0c9de4de6f7dcdaf92b7bef36fafaa642b02c455f0d38a51fdc43edaf31b64849bd1b566fa0ce174d27a200ecfba82275fdff9bb0b5a6bf56bcb68e9802496b0dd71b8b54f0e14f6347f0785e8246050060bb48b5a5e6f2046d2a50f2e55d5d7b3b69f83243de489dd295e37a97136187a4f7a08a818f424da2171ce6bac182648d42c198f44052206d5da1886016837918798de47fe55711b71e1d617e4be54cd2e61f0086ce80b259e9ce028d8fcc4c45cddf948d15ad475aeb3aa8a378210a15ea5522b124784d5f118e91d604025d9eb1b58669bc54c66861c2a6f24db5f52befd8747e22dc6d4a739a9f306d1bf556415abf3fa09d99406a0b20417049acac8257b3eebfd44898a5ccc233766c397a74a8c02812766241b6bd73fff2e9e6f0cf626f4bfd0c1efccbb4cc2d91b6aa31c5e1b75fbb2a74106077cc1aa342c7f77c95be04c16713986814e66663e74c3795be1581698eb449c2e2f920891379bbe7b483587c576e84c4c188f8d072aeb5878dbcb5a911aee7fe0cfbc586067f337f6644946efb4d2845413e77fca60ba6a3e4de1613b824f786b6d7b6cb87cf7d41110c69792b56254d623a85212e213b011b235be0b0e92de2081f4fa992e723544e006b84550fa8d72525874ab0f680c4219a9e14201ac9d21141fcb71c54214a58a64f29ed9babad42b6594b047356524655dcb70642d70479954ee2222272ffaaf428a01d129eff75f164daf3851c4b77496b5efae1c46ce82a5d571a31878d6c89366c21cded636144eaefdbb29aaaebdbb99f9965551911a12493b';</script> <div id="portal"></div> </body> </html>