Commitment to quality

<!doctype html><html lang="en"><head><script type="application/javascript" id="hs-cookie-banner-scan" data-hs-allowed="true" src="/_hcms/cookie-banner/auto-blocking.js?portalId=5977230&domain=massgeneralbrighamhealthplan.org"></script> <meta charset="utf-8"> <title>Commitment to quality</title> <link rel="shortcut icon" href="https://massgeneralbrighamhealthplan.org/hubfs/Mass_General_Brigham_August_2022/Images/faviconV2.png"> <meta name="description" content="Mass General Brigham Health Plan’ Quality Management Program continuously monitors, and evaluates initiatives ensuring that our members have access to responsive, culturally competent, and high-quality health care services. "> <link type="text/css" rel="stylesheet" href="https://massgeneralbrighamhealthplan.org/hs-fs/hub/5977230/hub_generated/template_assets/82085669395/1699282157532/Mass_General_Brigham_August_2022/css/main.min.css"> <meta name="viewport" content="width=device-width, initial-scale=1"> <script src="/hs/hsstatic/jquery-libs/static-1.4/jquery/jquery-1.11.2.js"></script> <script>hsjQuery = window['jQuery'];</script> <meta property="og:description" content="Mass General Brigham Health Plan’ Quality Management Program continuously monitors, and evaluates initiatives ensuring that our members have access to responsive, culturally competent, and high-quality health care services. "> <meta property="og:title" content="Commitment to quality"> <meta name="twitter:description" content="Mass General Brigham Health Plan’ Quality Management Program continuously monitors, and evaluates initiatives ensuring that our members have access to responsive, culturally competent, and high-quality health care services. "> <meta name="twitter:title" content="Commitment to quality"> <style> a.cta_button{-moz-box-sizing:content-box !important;-webkit-box-sizing:content-box !important;box-sizing:content-box !important;vertical-align:middle}.hs-breadcrumb-menu{list-style-type:none;margin:0px 0px 0px 0px;padding:0px 0px 0px 0px}.hs-breadcrumb-menu-item{float:left;padding:10px 0px 10px 10px}.hs-breadcrumb-menu-divider:before{content:'›';padding-left:10px}.hs-featured-image-link{border:0}.hs-featured-image{float:right;margin:0 0 20px 20px;max-width:50%}@media (max-width: 568px){.hs-featured-image{float:none;margin:0;width:100%;max-width:100%}}.hs-screen-reader-text{clip:rect(1px, 1px, 1px, 1px);height:1px;overflow:hidden;position:absolute !important;width:1px} </style> <link rel="stylesheet" href="https://fonts.googleapis.com/css2?family=Roboto:ital,wght@0,400;0,700;1,400&display=swap"> <link rel="stylesheet" href="https://fonts.googleapis.com/css2?family=Roboto+Slab:wght@300&display=swap"> <link rel="stylesheet" href="https://massgeneralbrighamhealthplan.org/hs-fs/hub/5977230/hub_generated/template_assets/82085698924/1699282157548/Mass_General_Brigham_August_2022/css/theme-overrides.min.css"> <link rel="stylesheet" href="https://massgeneralbrighamhealthplan.org/hs-fs/hub/5977230/hub_generated/module_assets/82090546779/1660631028396/module_82090546779_Site_Search.min.css"> <link rel="stylesheet" href="https://massgeneralbrighamhealthplan.org/hs-fs/hub/5977230/hub_generated/module_assets/82085669378/1664866863897/module_82085669378_Content_Page_Banner.min.css"> <style> #hs_cos_wrapper_widget_1668101604299 .banner-wrapper {} </style> <style> @font-face { font-family: "Roboto"; font-weight: 400; font-style: normal; font-display: swap; src: url("/_hcms/googlefonts/Roboto/regular.woff2") format("woff2"), url("/_hcms/googlefonts/Roboto/regular.woff") format("woff"); } </style>  <style id="hs_editor_style" type="text/css"> .row1-row-0-force-full-width-section > .row-fluid { max-width: none !important; } </style> <link rel="canonical" href="https://massgeneralbrighamhealthplan.org/meet-us/quality"> <script> /*Code to remove the consent banner cookies when a visitor clicks an element with the 'removeCookies' id.*/ var _hsp = window._hsp = window._hsp || []; document.getElementById("removeCookies").onclick = function() { _hsp.push(['revokeCookieConsent']); }; </script> <script type="text/javascript"> (function(window, document, dataLayerName, id) { window[dataLayerName]=window[dataLayerName]||[],window[dataLayerName].push({start:(new Date).getTime(),event:"stg.start"});var scripts=document.getElementsByTagName('script')[0],tags=document.createElement('script'); function stgCreateCookie(a,b,c){var d="";if(c){var e=new Date;e.setTime(e.getTime()+24*c*60*60*1e3),d="; expires="+e.toUTCString();f="; SameSite=Strict"}document.cookie=a+"="+b+d+f+"; path=/"} var isStgDebug=(window.location.href.match("stg_debug")||document.cookie.match("stg_debug"))&&!window.location.href.match("stg_disable_debug");stgCreateCookie("stg_debug",isStgDebug?1:"",isStgDebug?14:-1); var qP=[];dataLayerName!=="dataLayer"&&qP.push("data_layer_name="+dataLayerName),isStgDebug&&qP.push("stg_debug");var qPString=qP.length>0?("?"+qP.join("&")):""; tags.async=!0,tags.src="https://mgb.containers.piwik.pro/"+id+".js"+qPString,scripts.parentNode.insertBefore(tags,scripts); !function(a,n,i){a[n]=a[n]||{};for(var c=0;c<i.length;c++)!function(i){a[n][i]=a[n][i]||{},a[n][i].api=a[n][i].api||function(){var a=[].slice.call(arguments,0);"string"==typeof a[0]&&window[dataLayerName].push({event:n+"."+i+":"+a[0],parameters:[].slice.call(arguments,1)})}}(i[c])}(window,"ppms",["tm","cm"]); })(window, document, 'dataLayer', '555fbf7a-be0d-4c7e-8667-7267bb9555b0'); </script> <meta property="og:url" content="https://massgeneralbrighamhealthplan.org/meet-us/quality"> <meta name="twitter:card" content="summary"> <meta http-equiv="content-language" content="en"> <meta name="generator" content="HubSpot"></head> <body> <div class="body-wrapper hs-content-id-88561667478 hs-site-page page "> <div data-global-resource-path="Mass_General_Brigham_August_2022/templates/partials/headers/mgbhp-header.html"><div class="otr_hder"> <header class="header"> <button class="menu-toggle"></button> <div class="region r-header-top"> <div class="r-header-top__content"> <div id="hs_cos_wrapper_top_menu" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <nav aria-label="Main menu" class="navigation-primary"> <ul class="submenu level-1"> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="http://member.massgeneralbrighamhealthplan.org/" class="menu-link">Member portal</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="http://employer.massgeneralbrighamhealthplan.org/" class="menu-link">Employer portal</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="http://broker.massgeneralbrighamhealthplan.org/" class="menu-link">Broker portal</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="http://provider.massgeneralbrighamhealthplan.org/" class="menu-link">Provider portal</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://massgeneralbrighamhealthplan.org/covid-19" class="menu-link">COVID-19</a> </li> </ul> </nav></div> </div> </div> <div class="r-header"> <div class="r-header__content"> <div class="logo-wrapper"> <div id="hs_cos_wrapper_header_logo" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="custom-logo"> <a href="https://www.massgeneralbrighamhealthplan.org/"> <img src="https://massgeneralbrighamhealthplan.org/hubfs/Mass%20General%20Brigham%20Health%20Plan/Logos/MGB_Health_Plan_horiz_rgb-1.svg" alt="MGB_Health_Plan_horiz_rgb-1"> </a> </div></div> </div> <div class="des_menu"> <div id="hs_cos_wrapper_btm_menu" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <nav aria-label="Main menu" class="navigation-primary"> <ul class="submenu level-1"> <li class="has-submenu menu-item hs-skip-lang-url-rewrite"> <a href="javascript:;" class="menu-link">Explore plans</a> <span class="submenu-toggle"></span> <ul class="submenu level-2"> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://massgeneralbrighamhealthplan.org/small-business" class="menu-link">1-4 employees</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://massgeneralbrighamhealthplan.org/small-groups" class="menu-link">5-50 employees</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://massgeneralbrighamhealthplan.org/large-groups" class="menu-link">51+ employees</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://massgeneralbrighamhealthplan.org/individuals-families" class="menu-link">You and your family</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://massgeneralbrighamhealthplan.org/allies" class="menu-link">Allies plans</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://massgeneralbrighamadvantage.org" class="menu-link">Medicare Advantage</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://massgeneralbrighamhealthplan.org/medicare-balance" class="menu-link">Medicare Balance</a> </li> </ul> </li> <li class="has-submenu menu-item hs-skip-lang-url-rewrite"> <a href="javascript:;" class="menu-link">Members</a> <span class="submenu-toggle"></span> <ul class="submenu level-2"> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://massgeneralbrighamhealthplan.org/find-provider" class="menu-link">Find a doctor</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://massgeneralbrighamhealthplan.org/benefits" class="menu-link">Benefits</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://massgeneralbrighamhealthplan.org/pharmacy" class="menu-link">Pharmacy</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://massgeneralbrighamhealthplan.org/behavioral-health" class="menu-link">Mental health resources</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://massgeneralbrighamhealthplan.org/members/member-resources" class="menu-link">Member forms & resources</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://massgeneralbrighamhealthplan.org/mgb-aco" class="menu-link">Mass General Brigham ACO</a> </li> </ul> </li> <li class="has-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://massgeneralbrighamhealthplan.org/employers" class="menu-link">Employers</a> <span class="submenu-toggle"></span> <ul class="submenu level-2"> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://massgeneralbrighamhealthplan.org/small-business" class="menu-link">Small businesses</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://massgeneralbrighamhealthplan.org/small-groups" class="menu-link">Small groups</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://massgeneralbrighamhealthplan.org/large-groups" class="menu-link">Large groups</a> </li> </ul> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://massgeneralbrighamhealthplan.org/brokers" class="menu-link">Brokers</a> </li> <li class="has-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://massgeneralbrighamhealthplan.org/providers" class="menu-link">Providers</a> <span class="submenu-toggle"></span> <ul class="submenu level-2"> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://massgeneralbrighamhealthplan.org/providers/join" class="menu-link">Join the network</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://massgeneralbrighamhealthplan.org/providers/authorization-guidelines" class="menu-link">Authorization guidelines</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://massgeneralbrighamhealthplan.org/providers/claims" class="menu-link">Claims information</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://massgeneralbrighamhealthplan.org/providers/medical-policies" class="menu-link">Medical policies</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://massgeneralbrighamhealthplan.org/providers/pharmacy-guidelines" class="menu-link">Medical specialty and pharmacy policies</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://massgeneralbrighamhealthplan.org/providers/payment-guidelines" class="menu-link">Payment policies</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://massgeneralbrighamhealthplan.org/providers/care-management" class="menu-link">Care management</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://massgeneralbrighamhealthplan.org/providers/resources" class="menu-link">Provider resources</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://massgeneralbrighamhealthplan.org/providers/product-reference" class="menu-link">Product reference</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://massgeneralbrighamhealthplan.org/admin-newsletter" class="menu-link">Provider admin newsletter</a> </li> </ul> </li> <li class="has-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://massgeneralbrighamhealthplan.org/meet-us" class="menu-link active-branch">Meet us</a> <span class="submenu-toggle"></span> <ul class="submenu level-2"> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://massgeneralbrighamhealthplan.org/meet-us/contact-us" class="menu-link">Contact us</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://massgeneralbrighamhealthplan.org/meet-us/our-leadership" class="menu-link">Our leadership</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://blog.massgeneralbrighamhealthplan.org" class="menu-link">Blog</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://massgeneralbrighamhealthplan.org/meet-us/innovations" class="menu-link">Innovations from Mass General Brigham Health Plan</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://massgeneralbrighamhealthplan.org/meet-us/in-our-community" class="menu-link">In our community</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://massgeneralbrighamhealthplan.org/meet-us/quality" class="menu-link active-item" aria-current="page">Commitment to quality</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://massgeneralbrighamhealthplan.org/careers" class="menu-link">Careers</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://massgeneralbrighamhealthplan.org/newsroom" class="menu-link">Newsroom</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://massgeneralbrighamhealthplan.org/meet-us/privacy-and-security" class="menu-link">Privacy and security</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://massgeneralbrighamhealthplan.org/meet-us/transparency-regulations" class="menu-link">Transparency & regulations</a> </li> </ul> </li> </ul> </nav></div> </div> <div class="mob_menu"> </div> <div class="des_srch"> <div id="hs_cos_wrapper_st_srch" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <div class="hs-search-field"> <div class="hs-search-field__bar"> <div class="block-title">Search</div> <form action="/hs-search-results"> <div class="frm_item"> <input type="text" class="hs-search-field__input" name="term" autocomplete="off" aria-label="Search" placeholder="Search"> </div> <input type="hidden" name="type" value="SITE_PAGE"> <input type="hidden" name="type" value="BLOG_POST"> <input type="hidden" name="type" value="LISTING_PAGE"> <div class="frm_btn"> <button aria-label="Search"></button> </div> </form> </div> <ul class="hs-search-field__suggestions"></ul> </div></div> </div> </div> </div> </header> </div></div> <main id="main-content" class="body-container-wrapper home-page"> <div class="container-fluid home-row1"> <div class="row-fluid-wrapper"> <div class="row-fluid"> <div class="span12 widget-span widget-type-cell " style="" data-widget-type="cell" data-x="0" data-w="12"> <div class="row-fluid-wrapper row-depth-1 row-number-1 row1-row-0-force-full-width-section dnd-section"> <div class="row-fluid "> <div class="span12 widget-span widget-type-cell dnd-column" style="" data-widget-type="cell" data-x="0" data-w="12"> <div class="row-fluid-wrapper row-depth-1 row-number-2 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_widget_1668101604299" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="banner-wrapper" id=""> <section class="hero-landing"> <div class="hero__bg hero-bg-7" style="background-image:url(https://massgeneralbrighamhealthplan.org/hubfs/MGBHP%20Rebrand/Rebrand%20images/iStock-1329039896.jpg); background-position:center center;"></div> <div class="hero__inner"> <h1 class="hero__title"> Our commitment to quality care </h1> <div class="hero__content"> <div> <p>Mass General Brigham Health Plan works to continuously improve managed care systems that are member-focused, quality-driven, community-based, culturally-responsive, and financially-viable in contemporary and future care environments.</p> </div> </div> </div> </section> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="container-fluid home-row2"> <div class="row-fluid-wrapper"> <div class="row-fluid"> <div class="span12 widget-span widget-type-cell " style="" data-widget-type="cell" data-x="0" data-w="12"> <div class="row-fluid-wrapper row-depth-1 row-number-1 dnd-section"> <div class="row-fluid "> <div class="span12 widget-span widget-type-cell dnd-column" style="" data-widget-type="cell" data-x="0" data-w="12"> <div class="row-fluid-wrapper row-depth-1 row-number-2 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_widget_1668101624409" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module widget-type-rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><span id="hs_cos_wrapper_widget_1668101624409_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="rich_text"><h2>Six major aims for care</h2> <p>Mass General Brigham Health Plan believes that quality care should be:</p> <ul> <li>Safe: Care that is intended to help patients should not injure them.</li> <li>Effective: Services should be based on scientific knowledge and given to all who could benefit. Care should not be used when it will not be beneficial. Effective care should be precise: services should not be overused or underused.</li> <li>Patient-centered: Care should be respectful and responsive to individual patient preferences, needs, and values.</li> <li>Timely: Access to care should not take longer than necessary. Patients should not have to wait unless it will provide information or time to heal. Prompt attention benefits both the patient and the caregiver.</li> <li>Efficient: Effective care should minimize waste — and cost — of supplies, equipment, space, capital, ideas, time, and opportunities.</li> <li>Equitable: Everyone should have access to high quality care, regardless of their race, ethnicity, gender, or income.</li> </ul> <h2><br><span style="font-weight: normal;">We evaluate our Quality Management Program annually</span></h2> <p>Each year, we create a Quality Improvement Plan to establish our quality-related priorities and focus our programs. The plan details objectives, methodology, and time frames for all parts of the organization.<br><br>At the end of the year, we evaluate how well we met the goals established in our Quality Improvement Plan, including:</p> <ul> <li>How effective our quality improvement programs are</li> <li>How well we progressed during the previous calendar year in meeting goals</li> <li>If there are opportunities for improvements</li> </ul> <p><strong>To request copies of the current Quality Improvement Plan Evaluation, or Quality Management Program Description, please contact<span> </span><a href="mailto:HealthPlanCustomerService-Members@mgb.org" rel="noopener">Mass General Brigham Health Plan Customer Service</a>.</strong></p></span></div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="container-fluid home-row3"> <div class="row-fluid-wrapper"> <div class="row-fluid"> <div class="span12 widget-span widget-type-cell " style="" data-widget-type="cell" data-x="0" data-w="12"> </div> </div> </div> </div> <div class="container-fluid home-row4"> <div class="row-fluid-wrapper"> <div class="row-fluid"> <div class="span12 widget-span widget-type-cell " style="" data-widget-type="cell" data-x="0" data-w="12"> </div> </div> </div> </div> <div class="container-fluid home-row5"> <div class="row-fluid-wrapper"> <div class="row-fluid"> <div class="span12 widget-span widget-type-cell " style="" data-widget-type="cell" data-x="0" data-w="12"> </div> </div> </div> </div> <div class="container-fluid home-row6"> <div class="row-fluid-wrapper"> <div class="row-fluid"> <div class="span12 widget-span widget-type-cell " style="" data-widget-type="cell" data-x="0" data-w="12"> </div> </div> </div> </div> <div class="container-fluid home-row7"> <div class="row-fluid-wrapper"> <div class="row-fluid"> <div class="span12 widget-span widget-type-cell " style="" data-widget-type="cell" data-x="0" data-w="12"> </div> </div> </div> </div> <div class="container-fluid home-row8"> <div class="row-fluid-wrapper"> <div class="row-fluid"> <div class="span12 widget-span widget-type-cell " style="" data-widget-type="cell" data-x="0" data-w="12"> </div> </div> </div> </div> <div class="container-fluid home-row9"> <div class="row-fluid-wrapper"> <div class="row-fluid"> <div class="span12 widget-span widget-type-cell " style="" data-widget-type="cell" data-x="0" data-w="12"> </div> </div> </div> </div> </main> <div data-global-resource-path="Mass_General_Brigham_August_2022/templates/partials/footers/mgbhp-footer.html"><footer class="footer"> <div id="back-to-top" class="back-to-top"><a href="#">Back to Top</a></div> <div class="region r-footer-middle"> <div class="region__content r-footer-middle__content"> <section id="block-contactinfo" class="contact-info"> <div id="hs_cos_wrapper_footer_logo" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="custom-logo"> <a href="https://massgeneralbrighamadvantage.org/"> <img src="https://massgeneralbrighamhealthplan.org/hubfs/Mass%20General%20Brigham%20Health%20Plan/Logos/MGB_Health_Plan_horiz_rgb_rev.svg" alt="MGB Health Plan"> </a> </div></div> </section> <div id="block-footernavigation" class="footer-nav"> <div id="hs_cos_wrapper_ftr_menu" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <nav aria-label="Main menu" class="navigation-primary"> <ul class="submenu level-1"> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://massgeneralbrighamhealthplan.org/explore-plans" class="menu-link">Find a plan</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://massgeneralbrighamhealthplan.org/find-provider" class="menu-link">Find a provider</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://massgeneralbrighamhealthplan.org/pharmacy-2023" class="menu-link">Drug look-up</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://massgeneralbrighamhealthplan.org/newsroom" class="menu-link">Newsroom</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://massgeneralbrighamhealthplan.org/meet-us" class="menu-link">Meet us</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://massgeneralbrighamhealthplan.org/careers" class="menu-link">Careers</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://massgeneralbrighamhealthplan.org/meet-us/contact-us" class="menu-link">Contact us</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://massgeneralbrighamhealthplan.org/interoperability" class="menu-link">Connect to third-party apps</a> </li> </ul> </nav></div> </div> <div class="footer-social"> <div id="hs_cos_wrapper_scl_links" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="scl_liks"> <ul class="menu"> <li> <a href="https://www.facebook.com/MGBHealthPlan/" target="_blank" title="Facebook"></a> </li> <li> <a href="https://www.instagram.com/mgbhealthplan/" target="_blank" title="Instagram"></a> </li> <li> <a href="https://www.linkedin.com/company/mgbhealthplan" target="_blank" title="Linkedin"></a> </li> <li> <a href="https://www.youtube.com/channel/UChkuvuY5gEoHRMhA3maf2cA" target="_blank" title="YouTube"></a> </li> </ul> </div></div> </div> </div> </div> <div class="r-footer-last"> <div class="region__content r-footer-last__content"> <section id="block-copyright" class="copyright"> <div class="field-wrapper"> <div class="field__item"> <div id="hs_cos_wrapper_copyrgt" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module widget-type-rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><span id="hs_cos_wrapper_copyrgt_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="rich_text"><p>© 2024 Mass General Brigham Health Plan, Inc. All Rights Reserved.<br>Mass General Brigham Health Plan includes Mass General Brigham Health Plan, Inc.<br>and Mass General Brigham Health Insurance Company</p></span></div> </div> </div> </section> <div class="copymenu"> <div id="hs_cos_wrapper_copy_menu" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <nav aria-label="Main menu" class="navigation-primary"> <ul class="submenu level-1"> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://secure.ethicspoint.com/domain/media/en/gui/47250/index.html" class="menu-link">Report a compliance issue</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://massgeneralbrighamhealthplan.org/nondiscrimination-notice" class="menu-link">Non-discrimination notice</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://massgeneralbrighamhealthplan.org/nondiscrimination-notice-espanol" class="menu-link">Non-discrimination Spanish</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://massgeneralbrighamhealthplan.org/privacy" class="menu-link">Disclaimer, privacy, and security</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://resources.massgeneralbrighamhealthplan.org/sales/pdfs/Mass_General_Brigham_Health_Plan_Notice_of_Privacy_Practice_Flyer.pdf" class="menu-link">Notice of privacy practices</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://massgeneralbrighamhealthplan.org/web-accessibility-statement" class="menu-link">Web Accessibility Statement</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://massgeneralbrighamhealthplan.org/alternate-language-assistance" class="menu-link">Alternate language assistance</a> </li> </ul> </nav></div> </div> </div> </div> </footer></div> </div>  <script defer src="/hs/hsstatic/content-cwv-embed/static-1.1293/embed.js"></script> <script src="https://massgeneralbrighamhealthplan.org/hs-fs/hub/5977230/hub_generated/template_assets/82085669408/1699282166046/Mass_General_Brigham_August_2022/js/main.min.js"></script> <script> var hsVars = hsVars || {}; hsVars['language'] = 'en'; </script> <script src="/hs/hsstatic/cos-i18n/static-1.53/bundles/project.js"></script> <script src="https://massgeneralbrighamhealthplan.org/hs-fs/hub/5977230/hub_generated/module_assets/82085669386/1660631129110/module_82085669386_Menu_Section.min.js"></script> <script src="https://massgeneralbrighamhealthplan.org/hs-fs/hub/5977230/hub_generated/module_assets/82090546779/1660631027605/module_82090546779_Site_Search.min.js"></script>  <script type="text/javascript"> var _hsq = _hsq || []; _hsq.push(["setContentType", "standard-page"]); _hsq.push(["setCanonicalUrl", "https:\/\/massgeneralbrighamhealthplan.org\/meet-us\/quality"]); _hsq.push(["setPageId", "88561667478"]); _hsq.push(["setContentMetadata", { "contentPageId": 88561667478, "legacyPageId": "88561667478", "contentFolderId": null, "contentGroupId": null, "abTestId": null, "languageVariantId": 88561667478, "languageCode": "en", }]); </script> <script type="text/javascript" id="hs-script-loader" async defer src="/hs/scriptloader/5977230.js?businessUnitId=0"></script>  <script type="text/javascript"> var hsVars = { render_id: "d0f0586c-4411-4471-b354-1aa18d5e2776", ticks: 1731914109315, page_id: 88561667478, content_group_id: 0, portal_id: 5977230, app_hs_base_url: "https://app.hubspot.com", cp_hs_base_url: "https://cp.hubspot.com", language: "en", analytics_page_type: "standard-page", scp_content_type: "", analytics_page_id: "88561667478", category_id: 1, folder_id: 0, is_hubspot_user: false } </script> <script defer src="/hs/hsstatic/HubspotToolsMenu/static-1.354/js/index.js"></script> </body></html>

CINXE.COM

Commitment to quality