Support : Customer Support

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<span>Check ticket status</span> </a> </div> <div> <a href="tel:1-877-367-5970" class="mobile-icon-nav-contact contact-info ellipsis"> <span dir='ltr'>1-877-367-5970</span> </a> </div> </nav> </div> </section>  <div class="alert alert-with-close notice" id="noticeajax" style="display:none;"></div> <div class="c-wrapper"> <section class="main content rounded-6 min-height-on-desktop fc-portal-solution-home" id="solutions-index-home"> <h2 class="heading">Knowledge base</h2> <div class="cs-s"> <h3 class="heading"><a href="/support/solutions/5000029601">Streamer Desktop</a></h3> <div class="cs-g-c"> <section class="cs-g article-list"> <div class="list-lead"> <a href="/support/solutions/folders/5000045904" title="FAQ"> FAQ <span class='item-count'>5</span></a> </div> <ul> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/5000636322-dde-not-supported-by-microsoft-excel">DDE Not Supported by Microsoft Excel</a> </div> </li> <li class="article"> <div 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href="/support/solutions/articles/5000537406-edit-your-stock-portfolio">Edit Your Stock Portfolio</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/5000538896-using-the-symbol-lookup-tool">Using the 'Symbol Lookup' Tool</a> </div> </li> </ul><a href="/support/solutions/folders/5000140438" class="see-more">View all 32</a> </section> <section class="cs-g article-list"> <div class="list-lead"> <a href="/support/solutions/folders/5000144396" title="Java Issues"> Java Issues <span class='item-count'>19</span></a> </div> <ul> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/5000518097-how-to-uninstall-java">How to Uninstall Java</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/5000524810-how-to-clear-your-java-cache-windows-computer-">How to clear your Java cache (Windows Computer)</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/5000578745-how-to-clear-your-java-cache-apple-computer-">How to clear your Java cache (Apple Computer)</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/5000537186-how-to-verify-which-version-of-java-you-are-using">How to verify which version of Java you are using</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/5000537411-how-to-add-java-security-exceptions">How to Add Java Security Exceptions</a> </div> </li> </ul><a href="/support/solutions/folders/5000144396" class="see-more">View all 19</a> </section> <section class="cs-g article-list"> <div class="list-lead"> <a href="/support/solutions/folders/5000170380" title="Real-Time Data Packages"> Real-Time Data Packages <span class='item-count'>9</span></a> </div> <ul> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/5000633029-real-time-data-packages-us-data">Real-Time Data Packages - US Data</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/5000629901-real-time-data-packages-canadian-data">Real-Time Data Packages - Canadian Data</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/5000628620-real-time-data-packages-united-kingdom-data">Real-Time Data Packages - United Kingdom Data</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/5000633030-real-time-data-packages-options-and-chains">Real-Time Data Packages - Options and Chains</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/5000633031-real-time-data-packages-futures-and-commodities">Real-Time Data Packages - Futures and Commodities</a> </div> </li> </ul><a href="/support/solutions/folders/5000170380" class="see-more">View all 9</a> </section> <section class="cs-g article-list"> <div class="list-lead"> <a href="/support/solutions/folders/5000261377" title="RTD Data"> RTD Data <span class='item-count'>6</span></a> </div> <ul> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/5000647930-setting-up-rtd-mode-windows-">Setting up RTD Mode (Windows)</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/5000647949-setting-up-dde-mode-windows-">Setting up DDE Mode (Windows)</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/5000648327-troubleshooting-rtd-issues">Troubleshooting RTD Issues</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/5000648328-troubleshooting-rtd-issues">Troubleshooting RTD Issues</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/5000648407-seeing-delayed-data-instead-of-live-data">Seeing Delayed Data instead of Live Data</a> </div> </li> </ul><a href="/support/solutions/folders/5000261377" class="see-more">View all 6</a> </section> <section class="cs-g article-list"> <div class="list-lead"> <a href="/support/solutions/folders/5000263191" title="Anti-Virus Configurations"> Anti-Virus Configurations <span class='item-count'>4</span></a> </div> <ul> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/5000643397-kaspersky-firewall-configuration">Kaspersky Firewall Configuration</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/5000647988-general-anti-virus-firewall-information">General Anti-Virus & Firewall Information</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/5000648019-trouble-loading-the-desktop-application">Trouble Loading the Desktop Application</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/5000648024-trouble-loading-the-streamer-from-the-web-portal">Trouble Loading the Streamer from the Web Portal</a> </div> </li> </ul> </section> <section class="cs-g article-list"> <div class="list-lead"> <a href="/support/solutions/folders/5000264440" title="Technical Assistance"> Technical Assistance <span class='item-count'>10</span></a> </div> <ul> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/5000648329-remote-support">Remote Support</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/5000649476-running-the-desktop-application-on-linux">Running the Desktop Application on Linux</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/5000657265-how-to-generate-a-screenshot">How to Generate a Screenshot</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/5000677613-clearing-your-browser-cache-windows-">Clearing your browser Cache (Windows)</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/5000677630-clearing-your-browser-cache-apple-computer-">Clearing your browser Cache (Apple Computer)</a> </div> </li> </ul><a href="/support/solutions/folders/5000264440" class="see-more">View all 10</a> </section> <section class="cs-g article-list"> <div class="list-lead"> <a href="/support/solutions/folders/13000004946" title="Charting Indicators"> Charting Indicators <span class='item-count'>3</span></a> </div> <ul> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/13000048888-overlay-indicators">Overlay Indicators</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/13000048889-moving-averages">Moving Averages</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/13000048891-lower-indicators">Lower Indicators</a> </div> </li> </ul> </section> </div> </div> <div class="cs-s"> <h3 class="heading"><a href="/support/solutions/5000164908">Streamer Mobile</a></h3> <div class="cs-g-c"> <section class="cs-g article-list"> <div class="list-lead"> <a href="/support/solutions/folders/13000004726" title="Streamer Mobile Web FAQ"> Streamer Mobile Web FAQ <span class='item-count'>2</span></a> </div> <ul> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/13000020490-why-do-i-receive-a-portfolio-data-polling-paused-message-on-my-mobile-">Why do I receive a “Portfolio data polling paused” message on my mobile?</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/13000020491-how-can-i-install-an-icon-on-my-blackberry-mobile-desktop-">How can I install an icon on my Blackberry mobile desktop? </a> </div> </li> </ul> </section> <section class="cs-g article-list"> <div class="list-lead"> <a href="/support/solutions/folders/13000013136" title="Streamer Mobile Native App for Android and iPhone"> Streamer Mobile Native App for Android and iPhone <span class='item-count'>1</span></a> </div> <ul> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/13000064904-troubleshooting-the-there-has-been-an-undetermined-problem-error-message">Troubleshooting the "There has been an Undetermined Problem..." Error Message</a> </div> </li> </ul> </section> </div> </div> <div class="cs-s"> <h3 class="heading"><a href="/support/solutions/13000002674">Quotestream Connect on Demand (Quotestream.com Users)</a></h3> <div class="cs-g-c"> <section class="cs-g article-list"> <div class="list-lead"> <a href="/support/solutions/folders/13000017779" title="Quotestream Connect for Developers"> Quotestream Connect for Developers <span class='item-count'>2</span></a> </div> <ul> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/13000091155-quotestream-connect-for-developers-request-api-services-introduction">Quotestream Connect For Developers Request API Services Introduction</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/13000091019-quotestream-connect-for-developers">Quotestream Connect for Developers</a> </div> </li> </ul> </section> </div> </div> <div class="cs-s"> <h3 class="heading"><a href="/support/solutions/13000001423">QMod Components</a></h3> <div class="cs-g-c"> <section class="cs-g article-list"> <div class="list-lead"> <a href="/support/solutions/folders/13000004684" title="Introduction to QMod"> Introduction to QMod <span class='item-count'>3</span></a> </div> <ul> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/13000020415-qmod-the-future-of-financial-web-content">QMod - The Future of Financial Web Content</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/13000052693-qmod-currently-available-for-distribution">QMod Currently Available for Distribution</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/13000071480-qmod-watchlists-and-portfolios">QMod Watchlists and Portfolios</a> </div> </li> </ul> </section> </div> </div> <div class="cs-s"> <h3 class="heading"><a href="/support/solutions/13000001426">Authentication Services</a></h3> <div class="cs-g-c"> <section class="cs-g article-list"> <div class="list-lead"> <a href="/support/solutions/folders/13000004689" title="JSON Authentication"> JSON Authentication <span class='item-count'>3</span></a> </div> <ul> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/13000020439-creating-a-user-sid-session-id-using-the-json-authentication-service-">Creating a User SID (session Id) Using the JSON Authentication Service </a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/13000020877-ending-the-user-s-quotemedia-session-upon-logout">Ending the User’s QuoteMedia Session upon Logout</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/13000028696-checking-if-the-user-s-quotemedia-session-is-valid-active">Checking if the User’s QuoteMedia Session is Valid/Active</a> </div> </li> </ul> </section> </div> </div> <div class="cs-s"> <h3 class="heading"><a href="/support/solutions/5000160384">Data General</a></h3> <div class="cs-g-c"> <section class="cs-g article-list"> <div class="list-lead"> <a href="/support/solutions/folders/13000004698" title="QuoteMedia Symbology"> QuoteMedia Symbology <span class='item-count'>9</span></a> </div> <ul> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/13000020470-quotemedia-symbol-help-guide">QuoteMedia Symbol Help Guide</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/13000020471-quotemedia-symbology-document">QuoteMedia Symbology Document</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/5000661483-what-h-means-at-the-end-of-a-canadian-symbol">What .H means at the end of a Canadian symbol</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/13000022471-quotemedia-lse-symbology-guide">QuoteMedia LSE Symbology Guide</a> </div> 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