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style="font-size: 24px;"> Returns Policy </h3> </div> <p>If you can’t find the answer that you are looking for below, please <a href="/Help/ContactUs">contact us</a>, we will be happy to help.</p> <p> </p> <h3>For a refund, item(s) need to be returned:</h3> <ul> <li>In their original condition, and ideally in the original packaging</li> <li>To the correct returns address</li> <li>Within 30 days of the day you received the item(s)</li> <li>With details of your name, address and order number</li> <li>With a reason for returning the item</li> </ul> <p> </p> <h3>Unwanted item</h3> <p>As part of the EU’s Consumer Rights Directive that became effective on June 13, 2014, you may withdraw your orders within 30 days. These 30 days start counting from the day you receive the item(s) and you have the right to cancel the purchase for any reason. We will refund what you paid but you will need to pay the return postage cost. </p> <p> </p> <h3>Incorrect item</h3> <p>If we have sent you an incorrect item, please accept our sincerest apologies. Please return the incorrect item to us so that we can send you the correct item. Replacements for incorrect items will be processed (as quickly as possible) only when the incorrect item(s) have been returned to us.</p> <p> </p> <h3>Faulty or damaged item</h3> <p>If your item arrives damaged or faulty, please accept our apologies. Please return the item and include details of your name, address and order number, the reason for return (faulty or damaged) and whether you would like a refund or a replacement to be sent.</p> <p>We will either refund what you paid for the item plus your original postage cost (you are responsible for the return postage cost), or send you a replacement free of charge. Refunds or replacements for faulty or damaged items will be processed only when the item has been received by us.</p> <p> </p> <h3>How you will be refunded</h3> <p>We will make the refund to the card that was used to pay for the original order.<br /> We are not able to make cash refunds.</p> <p> </p> <h3>Returns Address</h3> <p>The Telegraph Bookshop<br /> PO Box 48<br /> Westham<br /> East Sussex<br /> BN23 6WB<br /> England</p> <p>* Refunds will be processed only when the item(s) have been received by us.</p></div> </div> </div> </div>   <div id="footer"> <div class="newsletterBox"> <div class="container-md"> <p class="newsImgText"><a href="https://www.telegraph.co.uk/customer/secure/newsletter/?urlPath=bookshop" target="_blank" style="color: #000000;text-decoration: none;">Sign up to our newsletter today! 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