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class="megamenumobile__secondary block--hidden megamenumobile__tertiary--secondarylabel"> <h2 class="sectionHeadPrimary" tabindex="-1">Investors</h2> <nav> <ul> <li class="megamenumobile__secondary--item"> <a class="megamenumobile__secondary--link" href="https://investors.cvshealth.com/investors/default.aspx" target="_blank" data-linklocation="Navigation" data-linktype="Regular" data-modal="Please Select">Investors</a> </li> <li class="megamenumobile__secondary--item"> </li> </ul> </nav> </div> <div class="megamenumobile__secondary block--hidden megamenumobile__tertiary--secondarylabel"> <h2 class="sectionHeadPrimary" tabindex="-1">Company news</h2> <nav> <ul> <li class="megamenumobile__secondary--item"> <a class="megamenumobile__secondary--link" href="https://www.cvshealth.com/news/news-and-insights.html" target="_self" data-linklocation="Navigation" data-linktype="Regular" data-modal="Please Select">News and insights</a> </li> <li class="megamenumobile__secondary--item"> <a class="megamenumobile__secondary--link" href="https://www.cvshealth.com/impact/healthy-community.html" target="_self" data-linklocation="Navigation" data-linktype="Regular" data-modal="Please Select">Community</a> </li> <li class="megamenumobile__secondary--item"> <a class="megamenumobile__secondary--link" href="https://www.cvshealth.com/news/innovation/taking-clinical-innovation-in-health-care-to-the-next-level.html" target="_self" data-linklocation="Navigation" data-linktype="Regular" data-modal="Please Select">Innovation</a> </li> <li class="megamenumobile__secondary--item"> <a class="megamenumobile__secondary--link" href="https://www.cvshealth.com/services/health-care-and-wellness.html" target="_self" data-linklocation="Navigation" data-linktype="Regular" data-modal="Please Select">Well-being</a> </li> <li class="megamenumobile__secondary--item"> </li> </ul> </nav> </div> </section> <section class="megamenumobile__panel--tertiary" id="idMegamenumobile__panel--tertiary"> </section> </div> </div> </div> </div> </div> <main> <div class="content_section" id="content__main"> <div class="herobanner"><div class="herobanner herobanner--noimagehero component--left " data-cmp-is-async="herobanner"> <div class="herobanner__main pageheader--wrapper "> <div> <div class="container"> <div class="row"> <div class="textonly__wrapper col"> <h1 class="title__hero page__title__hero">Contact Aetna®</h1> <div class="textonly__text body__copy"> <div class="intro__copy"> </div> </div> </div> </div> </div> </div> </div> <div class="container pageheader--callout"> <div class="row"> </div> </div> </div> </div> <div class="responsivegrid"> <div> <div class="container "> <div class="row"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 aem-Grid--md--12 aem-Grid--xs--12 "> <div class="text aem-GridColumn--default--none aem-GridColumn aem-GridColumn--offset--md--0 aem-GridColumn--default--6 aem-GridColumn--offset--default--0 aem-GridColumn--md--none aem-GridColumn--md--12"><div class="rte-component-wraper component--default "> <h2><span class="title--secondary">Your questions are important to us</span></h2> <p><span class="title__block">Let’s get you to the right place</span></p> <p> </p> <p>Choose the audience that best fits you.</p> </div> </div> <div class="separator aem-GridColumn aem-GridColumn--default--12"><span class="keyline tb-margin-extra-small "> </span> </div> <div class="tabs aem-GridColumn--default--none aem-GridColumn--offset--xs--0 aem-GridColumn aem-GridColumn--xs--none aem-GridColumn--offset--md--0 aem-GridColumn--default--12 aem-GridColumn--offset--default--0 aem-GridColumn--xs--12 aem-GridColumn--md--none aem-GridColumn--md--12"><div class="tabsComponent component--fullwidth " data-cmp-is-async="tabs" data-content-well="yes"> <div class="tabs__container"> <button class="tab__item tab__item--active" role="tab" id="content_section_responsivegrid_202619046_responsivegrid_tabs_link_tabs_1" aria-selected="true" tabindex="0" aria-controls="1410108602_panel_1"> <span class="link__tab">General </span> </button> <button class="tab__item " role="tab" id="content_section_responsivegrid_202619046_responsivegrid_tabs_link_tabs_2" aria-selected="false" tabindex="-1" aria-controls="1410108602_panel_2"> <span class="link__tab">Members</span> </button> <button class="tab__item " role="tab" id="content_section_responsivegrid_202619046_responsivegrid_tabs_link_tabs_3" aria-selected="false" tabindex="-1" aria-controls="1410108602_panel_3"> <span class="link__tab">Employers</span> </button> <button class="tab__item " role="tab" id="content_section_responsivegrid_202619046_responsivegrid_tabs_link_tabs_4" aria-selected="false" tabindex="-1" aria-controls="1410108602_panel_4"> <span class="link__tab">Providers</span> </button> <button class="tab__item " role="tab" id="content_section_responsivegrid_202619046_responsivegrid_tabs_link_tabs_5" aria-selected="false" tabindex="-1" aria-controls="1410108602_panel_5"> <span class="link__tab">Producers</span> </button> </div> <div class="content__section "> <section class="content tab__panel tab__panel--dropShadow tab__panel--active"> <div class="title--secondary tab__panel--mobile-btn" role="heading" aria-level="3" aria-controls="1410108602_panel_1"> <button type="button" aria-expanded="true">General </button> </div> <div id="1410108602_panel_1" role="tabpanel" aria-labelledby="content_section_responsivegrid_202619046_responsivegrid_tabs_link_tabs_1" class="content__component" tabindex="0"> <div class="responsive-row"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="nextbestaction aem-GridColumn aem-GridColumn--default--12"><div class="nextaction " data-content-well="yes"> <div class="container nextaction__wrapper"> <div class="row "> <div class="col-md-12"> <div class="row"> <div class="col col-lg-6 nextaction__block--title "> <h4 class="title__block">Where to find us: General contact options</h4> </div> </div> </div> <div class="col-lg-3 col-md-6 nextaction__block--withtitle nextaction__block link--textline"> <div class="nextaction__top"> <div class="nextaction__top__icon"> <img class=" lazyload" data-src="/content/dam/aetna/asset-libraries/pictograms_2021/Pictogram_onWhite_Accordant_or_remote_counseling1.svg" alt/> </div> <div class="nextaction__top__headline"> <h5 class="intro__copy">Our headquarters</h5> </div> </div> <div class="nextaction__body"> <div class="nextaction__body__description rte-component-wraper"> <h6><span class="title--secondary">Call us</span></h6> <p>General question? Call our corporate contact center. They don’t have access to member account info, but they can share contact options for Aetna Member Services.</p> <p> </p> <p><a data-analytics-name="1-800-872-3862" href="tel:1-800-872-3862" class="link__text--inline">1-800-872-3862</a> ${tty}<br /> Monday to Friday, 8 AM to 6 PM ET</p> <p> </p> <h6><span class="title--secondary">Write us</span></h6> <p>Aetna Inc.<br /> 151 Farmington Avenue<br /> Hartford, CT 06156<br /> USA</p> </div> </div> <div class="nextaction__body__textlink"> </div> </div> <div class="col-lg-3 col-md-6 nextaction__block--withtitle nextaction__block link--textline"> <div class="nextaction__top"> <div class="nextaction__top__icon"> <img class=" lazyload" data-src="/content/dam/aetna/asset-libraries/pictograms_2021/Pictogram_onWhite_Online_forms_and_questionnaire.svg" alt/> </div> <div class="nextaction__top__headline"> <h5 class="intro__copy">Contact form</h5> </div> </div> <div class="nextaction__body"> <div class="nextaction__body__description rte-component-wraper"> <p>Fill out your contact details and let us know how we can help. Then, we’ll be in touch.</p> <p> </p> <p><a data-analytics-name="Member Services contact form" href="https://member.aetna.com/MemberPublic/featureRouter/forms?page=contactPublicForm" class="link__text" target="_self">Member Services contact form</a></p> </div> </div> <div class="nextaction__body__textlink"> </div> </div> <div class="col-lg-3 col-md-6 nextaction__block--withtitle nextaction__block link--textline"> <div class="nextaction__top"> <div class="nextaction__top__icon"> <img class=" lazyload" data-src="/content/dam/aetna/asset-libraries/pictograms_2021/Pictogram_onWhite_Connectivity.svg" alt/> </div> <div class="nextaction__top__headline"> <h5 class="intro__copy">More Aetna companies</h5> </div> </div> <div class="nextaction__body"> <div class="nextaction__body__description rte-component-wraper"> <p>Looking for contact info for another company in the Aetna family? We can help.</p> </div> <div class="experiencefragment"> <div class="cmp-experiencefragment cmp-experiencefragment--aetna-companies"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="formcontainer aem-GridColumn aem-GridColumn--default--12"> <form class="formstyle--fullbox generic-aet-form no__container section " novalidate="novalidate" method="POST" aria-live="polite" data-cmp-is-async="form" data-use-paginationtext="Step {0} of {1}"> <div class="row"> <div class="form__wrapper col-sm-12 no-container--shadow"> <div class="form-body"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="combobox aem-GridColumn aem-GridColumn--default--12"> <div data-cmp-is-async="combobox/combobox" data-cbxPosition="above"> <div class="comboCont forminput generic-form-input responsive-input "> <div class="forminput__wrap"> <label for="aetna-company" class="forminput__label">Choose an Aetna company   </label> <select name="aetna-company" id="aetna-company" data-trigger-name="aetna-company" class="customSelect " data-msg-required="This field is required"> <option value="">Choose one option</option> <option value="medicaid">Aetna Better Health (Medicaid)</option> <option value="cvshealth">Aetna CVS Health (Individual & family plans)</option> <option value="international">Aetna International</option> <option value="medicare">Aetna Medicare</option> <option value="student">Aetna Student Health </option> </select> </div> </div> </div> </div> <div class="branchsection aem-GridColumn aem-GridColumn--default--12"><fieldset id="medicaid" class="branching__section hidden" data-showhidetrigger="aetna-company" data-showhidevalue="medicaid" data-cmp-is-async="formsectionbranch" aria-hidden="true"> <div class="responsive-row"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="calltoaction aem-GridColumn aem-GridColumn--default--12"> <div class="component__cta"> <div data-cmp-is="cta"> <div class="cta__linkswrapper "> <a class="link__text type__link__text " href="https://www.aetnabetterhealth.com/contact-us.html" data-modal="Please Select" data-linktype="Regular" target="_self" role="link" data-analytics-name="Contact Aetna Better Health" data-linklocation="discoverable" data-ctahrefholder="https://www.aetnabetterhealth.com/contact-us.html">Contact Aetna Better Health</a> </div> </div> </div> </div> </div> </div> </fieldset> </div> <div class="branchsection aem-GridColumn aem-GridColumn--default--12"><fieldset id="cvshealth" class="branching__section hidden" data-showhidetrigger="aetna-company" data-showhidevalue="cvshealth" data-cmp-is-async="formsectionbranch" aria-hidden="true"> <div class="responsive-row"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="calltoaction aem-GridColumn aem-GridColumn--default--12"> <div class="component__cta"> <div data-cmp-is="cta"> <div class="cta__linkswrapper "> <a class="link__text type__link__text " href="https://www.aetnacvshealth.com/contact-us.html" data-modal="Please Select" data-linktype="Regular" target="_self" role="link" data-analytics-name="Contact Aetna CVS Health" data-linklocation="discoverable" data-ctahrefholder="https://www.aetnacvshealth.com/contact-us.html">Contact Aetna CVS Health</a> </div> </div> </div> </div> </div> </div> </fieldset> </div> <div class="branchsection aem-GridColumn aem-GridColumn--default--12"><fieldset id="international" class="branching__section hidden" data-showhidetrigger="aetna-company" data-showhidevalue="international" data-cmp-is-async="formsectionbranch" aria-hidden="true"> <div class="responsive-row"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="calltoaction aem-GridColumn aem-GridColumn--default--12"> <div class="component__cta"> <div data-cmp-is="cta"> <div class="cta__linkswrapper "> <a class="link__text type__link__text " href="https://www.aetnainternational.com/en/individuals/make-most-of-plan/contact-us.html" data-modal="Please Select" data-linktype="Regular" target="_self" role="link" data-analytics-name="Contact Aetna International" data-linklocation="discoverable" data-ctahrefholder="https://www.aetnainternational.com/en/individuals/make-most-of-plan/contact-us.html">Contact Aetna International</a> </div> </div> </div> </div> </div> </div> </fieldset> </div> <div class="branchsection aem-GridColumn aem-GridColumn--default--12"><fieldset id="medicare" class="branching__section hidden" data-showhidetrigger="aetna-company" data-showhidevalue="medicare" data-cmp-is-async="formsectionbranch" aria-hidden="true"> <div class="responsive-row"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="text aem-GridColumn aem-GridColumn--default--12"><div class="rte-component-wraper component--default "> <p> </p> <p>Already an Aetna Medicare member?</p> <p> </p> <p><a data-analytics-name="Contact Aetna Medicare member services" aria-label="Contact Aetna Medicare member services" href="https://www.aetnamedicare.com/en/forms/contact-us-member.html?icid=int-aetnacom&ref=aetna.com&adobe_mc=TS%3D1711129429%7CMCMID%3D62263326977917863014337192540763449484%7CMCORGID%3D06660D1556E030D17F000101%2540AdobeOrg" class="link__text" target="_self">Contact Aetna Medicare member services</a></p> <p> </p> <p>Need help choosing a Medicare plan?</p> <p> </p> <p><a data-analytics-name="Contact Aetna Medicare plan sales" href="https://www.aetnamedicare.com/en/contact-us.html" class="link__text" target="_self">Contact Aetna Medicare plan sales</a></p> </div> </div> </div> </div> </fieldset> </div> <div class="branchsection aem-GridColumn aem-GridColumn--default--12"><fieldset id="student" class="branching__section hidden" data-showhidetrigger="aetna-company" data-showhidevalue="student" data-cmp-is-async="formsectionbranch" aria-hidden="true"> <div class="responsive-row"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="calltoaction aem-GridColumn aem-GridColumn--default--12"> <div class="component__cta"> <div data-cmp-is="cta"> <div class="cta__linkswrapper "> <a class="link__text type__link__text " href="https://www.aetnastudenthealth.com/en/main/contact-us.html" data-modal="Please Select" data-linktype="Regular" target="_self" role="link" data-analytics-name="Contact Aetna Student Health" data-linklocation="discoverable" data-ctahrefholder="https://www.aetnastudenthealth.com/en/main/contact-us.html">Contact Aetna Student Health</a> </div> </div> </div> </div> </div> </div> </fieldset> </div> </div> </div> </div> </div> </form>  </div> </div> </div> </div> </div> <div class="nextaction__body__textlink"> </div> </div> <div class="col-lg-3 col-md-6 nextaction__block--withtitle nextaction__block link--textline"> <div class="nextaction__top"> <div class="nextaction__top__icon"> <img class=" lazyload" data-src="/content/dam/aetna/asset-libraries/pictograms_2021/Pictogram_onWhite_Data_transfer.svg" alt/> </div> <div class="nextaction__top__headline"> <h5 class="intro__copy">Aetna logo requests</h5> </div> </div> <div class="nextaction__body"> <div class="nextaction__body__description rte-component-wraper"> <p>Our logo represents our commitment to healthier for everyone, together. Thanks for your interest in helping us share our story.</p> <p> </p> <h6><strong><span class="title--secondary">Already work with us?</span></strong></h6> <p>If you’re an employer, provider or producer currently working with us, <a data-analytics-name="request our logo" aria-label="Aetna logo request for employers, providers and producers currently working with us" href="/about-us/forms/advertising-marketing-requests/request-aetna-logo.html" class="link__text--inline" target="_self">request our logo</a>.</p> <p> </p> <h6><span class="title--secondary">For everyone else</span></h6> <p>If you’re an employer, provider or producer not currently working with us, or a media or marketing contact, <a data-analytics-name="request our logo" aria-label="Aetna logo request for employers, providers or producers not currently working with us, or other business contacts" href="/about-us/forms/advertising-marketing-requests/use-aetna-logo-others.html" class="link__text--inline" target="_self">request our logo</a>.</p> </div> </div> <div class="nextaction__body__textlink"> </div> </div> </div> </div> </div> </div> </div> </div> </div> </section> <section class="content tab__panel tab__panel--dropShadow "> <div class="title--secondary tab__panel--mobile-btn" role="heading" aria-level="3" aria-controls="1410108602_panel_2"> <button type="button" aria-expanded="false">Members</button> </div> <div id="1410108602_panel_2" role="tabpanel" aria-labelledby="content_section_responsivegrid_202619046_responsivegrid_tabs_link_tabs_2" class="content__component" tabindex="-1"> <div class="responsive-row"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="nextbestaction aem-GridColumn aem-GridColumn--default--12"><div class="nextaction " data-content-well="yes"> <div class="container nextaction__wrapper"> <div class="row "> <div class="col-md-12"> <div class="row"> <div class="col col-lg-6 nextaction__block--title "> <h4 class="title__block">Contact options for members</h4> </div> </div> </div> <div class="col-lg-3 col-md-6 nextaction__block--withtitle nextaction__block link--textline"> <div class="nextaction__top"> <div class="nextaction__top__icon"> <img class=" lazyload" data-src="/content/dam/aetna/asset-libraries/pictograms_2021/Pictogram_onWhite_Accordant_or_remote_counseling1.svg" alt/> </div> <div class="nextaction__top__headline"> <h5 class="intro__copy">Self-service resources</h5> </div> </div> <div class="nextaction__body"> <div class="nextaction__body__description rte-component-wraper"> <p>Your member website includes resources to help you understand and manage your benefits. You can check coverage, find providers, submit a claim, and more..</p> <p> </p> <p><a data-analytics-name="Log in to your member website" href="https://health.aetna.com/login?icid=aetnacom_about-us-contact-aetna_self-service-resources" class="link__text" target="_self">Log in to your member website</a></p> <p> </p> <h6><span class="title--secondary">Check out our member FAQs</span></h6> <p>Questions about how to get a member ID card, contact Member Services or another topic? Helpful guidance is here for you.</p> <p> </p> <p><a data-analytics-name="Go to member services and benefits FAQs" href="/faqs-health-insurance/member-rights-member-services-faqs.html" class="link__text" target="_self">Go to member services and benefits FAQs</a></p> </div> </div> <div class="nextaction__body__textlink"> </div> </div> <div class="col-lg-3 col-md-6 nextaction__block--withtitle nextaction__block link--textline"> <div class="nextaction__top"> <div class="nextaction__top__icon"> <img class=" lazyload" data-src="/content/dam/aetna/asset-libraries/pictograms_2021/Pictogram_onWhite_Pharmacy_helpline-1.svg" alt/> </div> <div class="nextaction__top__headline"> <h5 class="intro__copy">Questions about pharmacy?</h5> </div> </div> <div class="nextaction__body"> <div class="nextaction__body__description rte-component-wraper"> <h6><strong><span class="title--secondary">Self service</span></strong></h6> <p>Order a prescription by mail, file a pharmacy claim, estimate drug costs and more.</p> <p> </p> <p><a data-analytics-name="Log in to your member website" href="https://health.aetna.com/pharmacy?cid=int-aetnacom" class="link__text">Log in to your member website</a></p> <p> </p> <h6><strong><span class="title--secondary">Call us</span></strong></h6> <p>For general questions about pharmacy services, call <a data-analytics-name="1-888-792-3862" href="tel:1-888-792-3862" class="link__text--inline">1-888-792-3862</a> (TTY: <a data-analytics-name="711" href="tel:711" class="link__text--inline">711</a>).</p> <p> </p> <p>Monday to Friday, 7 AM - 11 PM ET<br /> Saturday, 7:00 AM - 9:30 PM ET<br /> Sunday, 8 AM - 6 PM ET</p> <p> </p> </div> </div> <div class="nextaction__body__textlink"> </div> </div> <div class="col-lg-3 col-md-6 nextaction__block--withtitle nextaction__block link--textline"> <div class="nextaction__top"> <div class="nextaction__top__icon"> <img class=" lazyload" data-src="/content/dam/aetna/asset-libraries/pictograms_2021/Pictogram_onWhite_Text.svg" alt/> </div> <div class="nextaction__top__headline"> <h5 class="intro__copy">Email or call us</h5> </div> </div> <div class="nextaction__body"> <div class="nextaction__body__description rte-component-wraper"> <h6><span class="title--secondary">Already a member?</span></h6> <p>Call the number on your ID card for personalized service. You can also log in to your member website to send us a message and find more help.</p> <p> </p> <p><a data-analytics-name="Log in to your member website" href="https://health.aetna.com/login?icid=aetnacom_about-us-contact-aetna_email-or-call-us" class="link__text" target="_self">Log in to your member website</a><strong></strong></p> <p> </p> <h6><span class="title--secondary">Not registered for your member website?</span></h6> <p>Use our contact form to fill out a few details and let us know how we can help. Then, we’ll be in touch.</p> <p> </p> <p><a data-analytics-name="Member Services contact form" href="https://member.aetna.com/MemberPublic/featureRouter/forms?page=contactPublicForm" class="link__text" target="_self">Member Services contact form</a></p> </div> </div> <div class="nextaction__body__textlink"> </div> </div> <div class="col-lg-3 col-md-6 nextaction__block--withtitle nextaction__block link--textline"> <div class="nextaction__top"> <div class="nextaction__top__icon"> <img class=" lazyload" data-src="/content/dam/aetna/asset-libraries/pictograms_2021/Pictogram_onWhite_Connectivity.svg" alt/> </div> <div class="nextaction__top__headline"> <h5 class="intro__copy">More Aetna companies</h5> </div> </div> <div class="nextaction__body"> <div class="nextaction__body__description rte-component-wraper"> <p>Looking for contact info for another company in the Aetna family? We can help.</p> </div> <div class="experiencefragment"> <div class="cmp-experiencefragment cmp-experiencefragment--aetna-companies"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="formcontainer aem-GridColumn aem-GridColumn--default--12"> <form class="formstyle--fullbox generic-aet-form no__container section " novalidate="novalidate" method="POST" aria-live="polite" data-cmp-is-async="form" data-use-paginationtext="Step {0} of {1}"> <div class="row"> <div class="form__wrapper col-sm-12 no-container--shadow"> <div class="form-body"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="combobox aem-GridColumn aem-GridColumn--default--12"> <div data-cmp-is-async="combobox/combobox" data-cbxPosition="above"> <div class="comboCont forminput generic-form-input responsive-input "> <div class="forminput__wrap"> <label for="aetna-company" class="forminput__label">Choose an Aetna company   </label> <select name="aetna-company" id="aetna-company" data-trigger-name="aetna-company" class="customSelect " data-msg-required="This field is required"> <option value="">Choose one option</option> <option value="medicaid">Aetna Better Health (Medicaid)</option> <option value="cvshealth">Aetna CVS Health (Individual & family plans)</option> <option value="international">Aetna International</option> <option value="medicare">Aetna Medicare</option> <option value="student">Aetna Student Health </option> </select> </div> </div> </div> </div> <div class="branchsection aem-GridColumn aem-GridColumn--default--12"><fieldset id="medicaid" class="branching__section hidden" data-showhidetrigger="aetna-company" data-showhidevalue="medicaid" data-cmp-is-async="formsectionbranch" aria-hidden="true"> <div class="responsive-row"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="calltoaction aem-GridColumn aem-GridColumn--default--12"> <div class="component__cta"> <div data-cmp-is="cta"> <div class="cta__linkswrapper "> <a class="link__text type__link__text " href="https://www.aetnabetterhealth.com/contact-us.html" data-modal="Please Select" data-linktype="Regular" target="_self" role="link" data-analytics-name="Contact Aetna Better Health" data-linklocation="discoverable" data-ctahrefholder="https://www.aetnabetterhealth.com/contact-us.html">Contact Aetna Better Health</a> </div> </div> </div> </div> </div> </div> </fieldset> </div> <div class="branchsection aem-GridColumn aem-GridColumn--default--12"><fieldset id="cvshealth" class="branching__section hidden" data-showhidetrigger="aetna-company" data-showhidevalue="cvshealth" data-cmp-is-async="formsectionbranch" aria-hidden="true"> <div class="responsive-row"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="calltoaction aem-GridColumn aem-GridColumn--default--12"> <div class="component__cta"> <div data-cmp-is="cta"> <div class="cta__linkswrapper "> <a class="link__text type__link__text " href="https://www.aetnacvshealth.com/contact-us.html" data-modal="Please Select" data-linktype="Regular" target="_self" role="link" data-analytics-name="Contact Aetna CVS Health" data-linklocation="discoverable" data-ctahrefholder="https://www.aetnacvshealth.com/contact-us.html">Contact Aetna CVS Health</a> </div> </div> </div> </div> </div> </div> </fieldset> </div> <div class="branchsection aem-GridColumn aem-GridColumn--default--12"><fieldset id="international" class="branching__section hidden" data-showhidetrigger="aetna-company" data-showhidevalue="international" data-cmp-is-async="formsectionbranch" aria-hidden="true"> <div class="responsive-row"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="calltoaction aem-GridColumn aem-GridColumn--default--12"> <div class="component__cta"> <div data-cmp-is="cta"> <div class="cta__linkswrapper "> <a class="link__text type__link__text " href="https://www.aetnainternational.com/en/individuals/make-most-of-plan/contact-us.html" data-modal="Please Select" data-linktype="Regular" target="_self" role="link" data-analytics-name="Contact Aetna International" data-linklocation="discoverable" data-ctahrefholder="https://www.aetnainternational.com/en/individuals/make-most-of-plan/contact-us.html">Contact Aetna International</a> </div> </div> </div> </div> </div> </div> </fieldset> </div> <div class="branchsection aem-GridColumn aem-GridColumn--default--12"><fieldset id="medicare" class="branching__section hidden" data-showhidetrigger="aetna-company" data-showhidevalue="medicare" data-cmp-is-async="formsectionbranch" aria-hidden="true"> <div class="responsive-row"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="text aem-GridColumn aem-GridColumn--default--12"><div class="rte-component-wraper component--default "> <p> </p> <p>Already an Aetna Medicare member?</p> <p> </p> <p><a data-analytics-name="Contact Aetna Medicare member services" aria-label="Contact Aetna Medicare member services" href="https://www.aetnamedicare.com/en/forms/contact-us-member.html?icid=int-aetnacom&ref=aetna.com&adobe_mc=TS%3D1711129429%7CMCMID%3D62263326977917863014337192540763449484%7CMCORGID%3D06660D1556E030D17F000101%2540AdobeOrg" class="link__text" target="_self">Contact Aetna Medicare member services</a></p> <p> </p> <p>Need help choosing a Medicare plan?</p> <p> </p> <p><a data-analytics-name="Contact Aetna Medicare plan sales" href="https://www.aetnamedicare.com/en/contact-us.html" class="link__text" target="_self">Contact Aetna Medicare plan sales</a></p> </div> </div> </div> </div> </fieldset> </div> <div class="branchsection aem-GridColumn aem-GridColumn--default--12"><fieldset id="student" class="branching__section hidden" data-showhidetrigger="aetna-company" data-showhidevalue="student" data-cmp-is-async="formsectionbranch" aria-hidden="true"> <div class="responsive-row"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="calltoaction aem-GridColumn aem-GridColumn--default--12"> <div class="component__cta"> <div data-cmp-is="cta"> <div class="cta__linkswrapper "> <a class="link__text type__link__text " href="https://www.aetnastudenthealth.com/en/main/contact-us.html" data-modal="Please Select" data-linktype="Regular" target="_self" role="link" data-analytics-name="Contact Aetna Student Health" data-linklocation="discoverable" data-ctahrefholder="https://www.aetnastudenthealth.com/en/main/contact-us.html">Contact Aetna Student Health</a> </div> </div> </div> </div> </div> </div> </fieldset> </div> </div> </div> </div> </div> </form>  </div> </div> </div> </div> </div> <div class="nextaction__body__textlink"> </div> </div> </div> </div> </div> </div> </div> </div> </div> </section> <section class="content tab__panel tab__panel--dropShadow "> <div class="title--secondary tab__panel--mobile-btn" role="heading" aria-level="3" aria-controls="1410108602_panel_3"> <button type="button" aria-expanded="false">Employers</button> </div> <div id="1410108602_panel_3" role="tabpanel" aria-labelledby="content_section_responsivegrid_202619046_responsivegrid_tabs_link_tabs_3" class="content__component" tabindex="-1"> <div class="responsive-row"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="nextbestaction aem-GridColumn aem-GridColumn--default--12"><div class="nextaction " data-content-well="yes"> <div class="container nextaction__wrapper"> <div class="row "> <div class="col-md-12"> <div class="row"> <div class="col col-lg-6 nextaction__block--title "> <h4 class="title__block">Contact options for employers</h4> </div> </div> </div> <div class="col-lg-3 col-md-6 nextaction__block--withtitle nextaction__block link--textline"> <div class="nextaction__top"> <div class="nextaction__top__icon"> <img class=" lazyload" data-src="/content/dam/aetna/asset-libraries/pictograms_2021/Pictogram_onWhite_Laptop.svg" alt/> </div> <div class="nextaction__top__headline"> <h5 class="intro__copy">Get in touch with us</h5> </div> </div> <div class="nextaction__body"> <div class="nextaction__body__description rte-component-wraper"> <p>Large company, small company… or any size in between. We can help you find the info you need.</p> </div> <div class="formcontainer"> <form class="formstyle--fullbox generic-aet-form no__container section " novalidate="novalidate" method="POST" aria-live="polite" data-cmp-is-async="form" data-use-paginationtext="Step {0} of {1}"> <div class="row"> <div class="form__wrapper col-sm-12 no-container--shadow"> <div class="form-body"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="combobox aem-GridColumn aem-GridColumn--default--12"> <div data-cmp-is-async="combobox/combobox" data-cbxPosition="above"> <div class="comboCont forminput generic-form-input responsive-input "> <div class="forminput__wrap"> <label for="business-type" class="forminput__label">Choose business type   </label> <select name="business-type" id="business-type" data-trigger-name="business-type" class="customSelect " data-msg-required="This field is required"> <option value="">Choose one option</option> <option value="individuals">Individuals and families</option> <option value="middle">Middle market (101 to 4,999 employees)</option> <option value="public">Public sector</option> <option value="small">Small group (2 to 100 employees)</option> <option value="specialty">Specialty products</option> </select> </div> </div> </div> </div> <div class="branchsection aem-GridColumn aem-GridColumn--default--12"><fieldset id="individuals" class="branching__section hidden" data-showhidetrigger="business-type" data-showhidevalue="individuals" data-cmp-is-async="formsectionbranch" aria-hidden="true"> <div class="responsive-row"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="text aem-GridColumn aem-GridColumn--default--12"><div class="rte-component-wraper component--default "> <p> </p> <h6><span class="title--secondary">By phone</span></h6> <p><a data-analytics-name="Find your regional sales contact" aria-label="Find individual & family regional sales contact" href="/insurance-producer/sales-contact-tool.html" class="link__text" target="_self">Find your regional sales contact</a></p> </div> </div> </div> </div> </fieldset> </div> <div class="branchsection aem-GridColumn aem-GridColumn--default--12"><fieldset id="middle" class="branching__section hidden" data-showhidetrigger="business-type" data-showhidevalue="middle" data-cmp-is-async="formsectionbranch" aria-hidden="true"> <div class="responsive-row"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="text aem-GridColumn aem-GridColumn--default--12"><div class="rte-component-wraper component--default "> <p> </p> <h6><span class="title--secondary">By phone</span></h6> <p><a data-analytics-name="Find your regional sales contact" aria-label="Find middle market regional sales contact" href="/insurance-producer/sales-contact-tool.html" class="link__text" target="_self">Find your regional sales contact</a></p> <p> </p> <h6><span class="title--secondary">Online</span> </h6> <p><a data-analytics-name="Request product information" aria-label="Mid-sized business product info request" href="/solutions/forms/mid-sized-business-product-information-request.html" class="link__text" target="_self">Request product information</a></p> </div> </div> </div> </div> </fieldset> </div> <div class="branchsection aem-GridColumn aem-GridColumn--default--12"><fieldset id="national" class="branching__section hidden" data-showhidetrigger="business-type" data-showhidevalue="national" data-cmp-is-async="formsectionbranch" aria-hidden="true"> <div class="responsive-row"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="text aem-GridColumn aem-GridColumn--default--12"><div class="rte-component-wraper component--default "> <p> </p> <h6><span class="title--secondary">Online</span></h6> <p><a data-analytics-name="Request product information" aria-label="National accounts business product info request" href="#" class="link__text" target="_self">Request product information</a></p> </div> </div> </div> </div> </fieldset> </div> <div class="branchsection aem-GridColumn aem-GridColumn--default--12"><fieldset id="public" class="branching__section hidden" data-showhidetrigger="business-type" data-showhidevalue="public" data-cmp-is-async="formsectionbranch" aria-hidden="true"> <div class="responsive-row"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="text aem-GridColumn aem-GridColumn--default--12"><div class="rte-component-wraper component--default "> <p> </p> <h6><span class="title--secondary">By phone</span></h6> <p><a data-analytics-name="Find your regional sales contact" aria-label="Find public sector regional sales contact" href="/insurance-producer/sales-contact-tool.html" class="link__text" target="_self">Find your regional sales contact</a></p> <p> </p> <h6><span class="title--secondary">Online</span></h6> <p><a data-analytics-name="Request product information" aria-label="Public sector product info request" href="/solutions/forms/public-sector.html" class="link__text" target="_self">Request product information</a></p> </div> </div> </div> </div> </fieldset> </div> <div class="branchsection aem-GridColumn aem-GridColumn--default--12"><fieldset id="small" class="branching__section hidden" data-showhidetrigger="business-type" data-showhidevalue="small" data-cmp-is-async="formsectionbranch" aria-hidden="true"> <div class="responsive-row"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="text aem-GridColumn aem-GridColumn--default--12"><div class="rte-component-wraper component--default "> <p> </p> <h6><span class="title--secondary">By phone</span></h6> <p><a data-analytics-name="Find your regional sales contact" aria-label="Find small group regional sales contact" href="/insurance-producer/sales-contact-tool.html" class="link__text" target="_self">Find your regional sales contact</a></p> <p> </p> <h6><span class="title--secondary">Online</span></h6> <p><strong>For new clients</strong></p> <p><a data-analytics-name="Request product information" aria-label="Small business product info request" href="/solutions/forms/small-business-product-information-request.html" class="link__text" target="_self">Request product information</a></p> <p> </p> <p><strong>For current clients</strong></p> <p><a data-analytics-name="Find local contact information" aria-label="Find small business local contact info" href="/employers-organizations/forms/small-business-contact-aetna-state-select.html" class="link__text" target="_self">Find local contact information</a></p> </div> </div> </div> </div> </fieldset> </div> <div class="branchsection aem-GridColumn aem-GridColumn--default--12"><fieldset id="specialty" class="branching__section hidden" data-showhidetrigger="business-type" data-showhidevalue="specialty" data-cmp-is-async="formsectionbranch" aria-hidden="true"> <div class="responsive-row"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="text aem-GridColumn aem-GridColumn--default--12"><div class="rte-component-wraper component--default "> <p> </p> <h6><span class="title--secondary">Online</span></h6> <p><a data-analytics-name="Request product information" href="/employers-organizations/forms/specialty-product.html" class="link__text" target="_self" aria-label="Specialty product info request">Request product information</a></p> </div> </div> </div> </div> </fieldset> </div> </div> </div> </div> </div> </form>  </div> </div> <div class="nextaction__body__textlink"> </div> </div> <div class="col-lg-3 col-md-6 nextaction__block--withtitle nextaction__block link--textline"> <div class="nextaction__top"> <div class="nextaction__top__icon"> <img class=" lazyload" data-src="/content/dam/aetna/asset-libraries/pictograms_2021/Pictogram_onWhite_Data_transfer.svg" alt/> </div> <div class="nextaction__top__headline"> <h5 class="intro__copy">Aetna logo requests</h5> </div> </div> <div class="nextaction__body"> <div class="nextaction__body__description rte-component-wraper"> <p>Our logo represents our commitment to healthier for everyone, together. Thanks for your interest in helping us share our story.</p> <p> </p> <p>If you’re an employer who currently works with us, <a data-analytics-name="request our logo" aria-label="Aetna logo request for employers who currently work with us" href="/about-us/forms/advertising-marketing-requests/request-aetna-logo.html" class="link__text--inline" target="_self">request our logo</a>.</p> <p> </p> <p>If you’re an employer who doesn’t currently work with us, <a data-analytics-name="request our logo" aria-label="Aetna logo request for employers who don’t currently work with us" href="/about-us/forms/advertising-marketing-requests/use-aetna-logo-others.html" class="link__text--inline" target="_self">request our logo</a>.</p> </div> </div> <div class="nextaction__body__textlink"> </div> </div> </div> </div> </div> </div> </div> </div> </div> </section> <section class="content tab__panel tab__panel--dropShadow "> <div class="title--secondary tab__panel--mobile-btn" role="heading" aria-level="3" aria-controls="1410108602_panel_4"> <button type="button" aria-expanded="false">Providers</button> </div> <div id="1410108602_panel_4" role="tabpanel" aria-labelledby="content_section_responsivegrid_202619046_responsivegrid_tabs_link_tabs_4" class="content__component" tabindex="-1"> <div class="responsive-row"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="nextbestaction aem-GridColumn aem-GridColumn--default--12"><div class="nextaction " data-content-well="yes"> <div class="container nextaction__wrapper"> <div class="row "> <div class="col-md-12"> <div class="row"> <div class="col col-lg-6 nextaction__block--title "> <h4 class="title__block">Contact options for providers</h4> </div> </div> </div> <div class="col-lg-3 col-md-6 nextaction__block--withtitle nextaction__block link--textline"> <div class="nextaction__top"> <div class="nextaction__top__icon"> <img class=" lazyload" data-src="/content/dam/aetna/asset-libraries/pictograms_2021/Pictogram_onWhite_Accordant_or_remote_counseling1.svg" alt/> </div> <div class="nextaction__top__headline"> <h5 class="intro__copy"> Call us</h5> </div> </div> <div class="nextaction__body"> <div class="nextaction__body__description rte-component-wraper"> <p>Questions about joining our network or doing business with us? We can help you find the answers you need.</p> </div> <div class="formcontainer"> <form class="formstyle--fullbox generic-aet-form no__container section " novalidate="novalidate" method="POST" aria-live="polite" data-cmp-is-async="form" data-use-paginationtext="Step {0} of {1}"> <div class="row"> <div class="form__wrapper col-sm-12 no-container--shadow"> <div class="form-body"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="combobox aem-GridColumn aem-GridColumn--default--12"> <div data-cmp-is-async="combobox/combobox" data-cbxPosition="above"> <div class="comboCont forminput generic-form-input responsive-input "> <div class="forminput__wrap"> <label for="help-topic" class="forminput__label">Choose a help topic   </label> <select name="help-topic" id="help-topic" data-trigger-name="help-topic" class="customSelect " data-msg-required="This field is required"> <option value="">Choose one option</option> <option value="service">Aetna service centers</option> <option value="credentialing">Credentialing</option> <option value="precertification">Precertification</option> <option value="special">Special programs</option> </select> </div> </div> </div> </div> <div class="branchsection aem-GridColumn aem-GridColumn--default--12"><fieldset id="service" class="branching__section hidden" data-showhidetrigger="help-topic" data-showhidevalue="service" data-cmp-is-async="formsectionbranch" aria-hidden="true"> <div class="responsive-row"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="text aem-GridColumn aem-GridColumn--default--12"><div class="rte-component-wraper component--default "> <p> </p> <p>Our service centers can help you with questions about benefits, claims, appeals, contracted rates, and more.</p> <p> </p> <ul> <li>Medicare medical and dental plans: <a data-analytics-name="1-800-624-0756" href="tel:1-800-624-0756" class="link__text--inline">1-800-624-0756</a> ${tty}</li> <li>Non-Medicare plans (includes individual & family plans): <a data-analytics-name="1-888-632-3862" href="tel:1-888-632-3862" class="link__text--inline">1-888-632-3862</a> ${tty}</li> <li>Non-Medicare dental plans: <a data-analytics-name="1-800-451-7715" href="tel:1-800-451-7715" class="link__text--inline">1-800-451-7715</a> ${tty}</li> <li>Supplemental plans: <a data-analytics-name="1-888-772-9682" href="tel:1-888-772-9682" class="link__text--inline">1-888-772-9682</a> ${tty}</li> <li>Worker's compensation: <a data-analytics-name="1-800-238-6288" href="tel:1-800-238-6288" class="link__text--inline">1-800-238-6288</a> ${tty}</li> </ul> <p> </p> <p>For Aetna Signature Administrators®, Meritain Health®, mental health services and substance abuse treatment, call the number on your patient’s member ID card.</p> </div> </div> </div> </div> </fieldset> </div> <div class="branchsection aem-GridColumn aem-GridColumn--default--12"><fieldset id="credentialing" class="branching__section hidden" data-showhidetrigger="help-topic" data-showhidevalue="credentialing" data-cmp-is-async="formsectionbranch" aria-hidden="true"> <div class="responsive-row"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="text aem-GridColumn aem-GridColumn--default--12"><div class="rte-component-wraper component--default "> <p> </p> <p>Thanks for your interest in joining our network. Questions along the way? Call our support line.</p> <p> </p> <ul> <li>Network and credentialing support: <a data-analytics-name="1-800-353-1232" href="tel:1-800-353-1232" class="link__text--inline">1-800-353-1232</a> ${tty}<br /> </li> </ul> </div> </div> </div> </div> </fieldset> </div> <div class="branchsection aem-GridColumn aem-GridColumn--default--12"><fieldset id="precertification" class="branching__section hidden" data-showhidetrigger="help-topic" data-showhidevalue="precertification" data-cmp-is-async="formsectionbranch" aria-hidden="true"> <div class="responsive-row"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="text aem-GridColumn aem-GridColumn--default--12"><div class="rte-component-wraper component--default "> <p> </p> <p>Find helpful information to request coverage approval for your patients.</p> <p> </p> <ul> <li> Medicare plans: <a data-analytics-name="1-800-624-0756" href="tel:1-800-624-0756" class="link__text--inline">1-800-624-0756</a> ${tty}</li> <li>Medicare pharmacy (oral drugs): <a data-analytics-name="1-800-414-2386" href="tel:1-800-414-2386" class="link__text--inline">1-800-414-2386</a> ${tty}</li> <li>Medicare pharmacy (injectable drugs): <a data-analytics-name="1-866-503-0857" href="tel:1-866-503-0857" class="link__text--inline">1-866-503-0857</a> ${tty}</li> <li>Non-Medicare plans (includes individual & family plans): <a data-analytics-name="1-888-632-3862" href="tel:1-888-632-3862" class="link__text--inline">1-888-632-3862</a> ${tty}, (choose precertification prompt)</li> <li>Non-Medicare pharmacy (oral drugs):  <a data-analytics-name="1-855-240-0535" href="tel:1-855-240-0535" class="link__text--inline">1-855-240-0535</a> ${tty}</li> <li>Non-Medicare pharmacy (injectable drugs) <a data-analytics-name="1-866-752-7021" href="tel:1-866-752-7021" class="link__text--inline">1-866-752-7021</a> ${tty}</li> <li>BRCA genetic testing: <a data-analytics-name="1-877-794-8720" href="tel:1-877-794-8720" class="link__text--inline">1-877-794-8720</a> ${tty}</li> <li>Transplant and cellular therapy services (all plans): <a data-analytics-name="1-877-212-8811" href="tel:1-877-212-8811" class="link__text--inline">1-877-212-8811</a> ${tty}</li> </ul> <p> </p> <p>Looking for more precertification resources?</p> <p> </p> <p><a data-analytics-name="Precertification list for participating providers (PDF)" href="/content/dam/aetna/pdfs/aetnacom/healthcare-professionals/2024_Precert_List.pdf" class="link__digitaldownload" target="_blank">Precertification list for participating providers (PDF)</a></p> </div> </div> </div> </div> </fieldset> </div> <div class="branchsection aem-GridColumn aem-GridColumn--default--12"><fieldset id="special" class="branching__section hidden" data-showhidetrigger="help-topic" data-showhidevalue="special" data-cmp-is-async="formsectionbranch" aria-hidden="true"> <div class="responsive-row"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="text aem-GridColumn aem-GridColumn--default--12"><div class="rte-component-wraper component--default "> <p> </p> <p>Have general questions about our programs? Here’s where to reach us.</p> <p> </p> <ul> <li>Disease management: <a data-analytics-name="1-866-269-4500" href="tel:1-866-269-4500" class="link__text--inline">1-866-269-4500</a> ${tty}</li> <li>Infertility support: <a data-analytics-name="1-800-575-5999" href="tel:1-800-575-5999" class="link__text--inline">1-800-575-5999</a> ${tty}</li> <li>Maternity program: <a data-analytics-name="1-800-272-3531" href="tel:1-800-272-3531" class="link__text--inline">1-800-272-3531</a> ${tty}</li> <li>Pharmacy management: <a data-analytics-name="1-800-238-6279" href="tel:1-800-238-6279" class="link__text--inline">1-800-238-6279</a> ${tty}</li> <li>Specialty pharmacy: <a data-analytics-name="1-866-782-2779" href="tel:1-866-782-2779" class="link__text--inline">1-866-782-2779</a> ${tty}</li> <li>Transplant services: <a data-analytics-name="1-877-212-8811" href="tel:1-877-212-8811" class="link__text--inline">1-877-212-8811</a> ${tty}</li> </ul> </div> </div> </div> </div> </fieldset> </div> </div> </div> </div> </div> </form>  </div> </div> <div class="nextaction__body__textlink"> </div> </div> <div class="col-lg-3 col-md-6 nextaction__block--withtitle nextaction__block link--textline"> <div class="nextaction__top"> <div class="nextaction__top__icon"> <img class=" lazyload" data-src="/content/dam/aetna/asset-libraries/pictograms_2021/Pictogram_onWhite_Data_transfer.svg" alt/> </div> <div class="nextaction__top__headline"> <h5 class="intro__copy">Aetna logo requests</h5> </div> </div> <div class="nextaction__body"> <div class="nextaction__body__description rte-component-wraper"> <p>Our logo represents our commitment to healthier for everyone, together. Thanks for your interest in helping us share our story.</p> <p> </p> <p>If you’re a provider who currently works with us, <a data-analytics-name="request our logo" aria-label="Aetna logo request for providers who currently work with us" href="/about-us/forms/advertising-marketing-requests/request-aetna-logo.html" class="link__text--inline" target="_self">request our logo</a>.</p> <p> </p> <p>If you’re a provider who doesn’t currently work with us, <a data-analytics-name="request our logo" aria-label="Aetna logo request for providers who don’t currently work with us" href="/about-us/forms/advertising-marketing-requests/use-aetna-logo-others.html" class="link__text--inline" target="_self">request our logo</a>.</p> </div> </div> <div class="nextaction__body__textlink"> </div> </div> <div class="col-lg-3 col-md-6 nextaction__block--withtitle nextaction__block link--textline"> <div class="nextaction__top"> <div class="nextaction__top__icon"> <img class=" lazyload" data-src="/content/dam/aetna/asset-libraries/pictograms_2021/Pictogram_onWhite_Laptop.svg" alt/> </div> <div class="nextaction__top__headline"> <h5 class="intro__copy">Have a question for us?</h5> </div> </div> <div class="nextaction__body"> <div class="nextaction__body__description rte-component-wraper"> <p>Find answers to your questions about Aetna products, policies and services.</p> <p> </p> <p><a data-analytics-name="Check out our FAQs" aria-label="Frequently asked questions for providers" href="https://www.aetna.com/faqs-health-insurance.html#providers" class="link__text" target="_self">Check out our FAQs</a></p> <p> </p> <p>General question about medical plans or behavioral health coverage?</p> <p> </p> <p><a data-analytics-name="Send us a message" href="/health-care-professionals/forms/contact-us-online.html" class="link__text" target="_self" aria-label="Send us a message about medical plans or behavioral health coverage">Send us a message</a></p> </div> </div> <div class="nextaction__body__textlink"> </div> </div> </div> </div> </div> </div> </div> </div> </div> </section> <section class="content tab__panel tab__panel--dropShadow "> <div class="title--secondary tab__panel--mobile-btn" role="heading" aria-level="3" aria-controls="1410108602_panel_5"> <button type="button" aria-expanded="false">Producers</button> </div> <div id="1410108602_panel_5" role="tabpanel" aria-labelledby="content_section_responsivegrid_202619046_responsivegrid_tabs_link_tabs_5" class="content__component" tabindex="-1"> <div class="responsive-row"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="nextbestaction aem-GridColumn aem-GridColumn--default--12"><div class="nextaction " data-content-well="yes"> <div class="container nextaction__wrapper"> <div class="row "> <div class="col-md-12"> <div class="row"> <div class="col col-lg-6 nextaction__block--title "> <h4 class="title__block">Contact options for producers</h4> </div> </div> </div> <div class="col-lg-3 col-md-6 nextaction__block--withtitle nextaction__block link--textline"> <div class="nextaction__top"> <div class="nextaction__top__icon"> <img class=" lazyload" data-src="/content/dam/aetna/asset-libraries/pictograms_2021/Pictogram_onWhite_Group-of-people.svg" alt/> </div> <div class="nextaction__top__headline"> <h5 class="intro__copy">Commercial group</h5> </div> </div> <div class="nextaction__body"> <div class="nextaction__body__description rte-component-wraper"> <p>Looking for product information or ready to request a quote? Get in touch with us.</p> <p> </p> <p><a data-analytics-name="Log in to Producer World" href="https://www.aetna.com/about-us/login.html#tab_content_section_tabs_link_tabs_2" class="link__text" target="_self">Log in to Producer World</a></p> </div> <div class="formcontainer"> <form class="formstyle--fullbox generic-aet-form no__container section " novalidate="novalidate" method="POST" aria-live="polite" data-cmp-is-async="form" data-use-paginationtext="Step {0} of {1}"> <div class="row"> <div class="form__wrapper col-sm-12 no-container--shadow"> <div class="form-body"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="combobox aem-GridColumn aem-GridColumn--default--12"> <div data-cmp-is-async="combobox/combobox" data-cbxPosition="above"> <div class="comboCont forminput generic-form-input responsive-input "> <div class="forminput__wrap"> <label for="commercial-group" class="forminput__label">Choose business type   </label> <select name="commercial-group" id="commercial-group" data-trigger-name="commercial-group" class="customSelect " data-msg-required="This field is required"> <option value="">Choose one option</option> <option value="dental">Individual dental</option> <option value="individuals-2">Individuals and families</option> <option value="middle-2">Middle market (101 to 4,999 employees)</option> <option value="public-2">Public sector</option> <option value="small-2">Small group (2 to 100 employees)</option> </select> </div> </div> </div> </div> <div class="branchsection aem-GridColumn aem-GridColumn--default--12"><fieldset id="dental" class="branching__section hidden" data-showhidetrigger="commercial-group" data-showhidevalue="dental" data-cmp-is-async="formsectionbranch" aria-hidden="true"> <div class="responsive-row"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="text aem-GridColumn aem-GridColumn--default--12"><div class="rte-component-wraper component--default "> <p> </p> <h6><span class="title--secondary">By phone</span></h6> <p><a data-analytics-name="Find your regional sales contact" aria-label="Find individual dental regional sales contacts" href="/insurance-producer/sales-contact-tool.html" class="link__text" target="_self">Find your regional sales contact</a></p> </div> </div> </div> </div> </fieldset> </div> <div class="branchsection aem-GridColumn aem-GridColumn--default--12"><fieldset id="individuals-2" class="branching__section hidden" data-showhidetrigger="commercial-group" data-showhidevalue="individuals-2" data-cmp-is-async="formsectionbranch" aria-hidden="true"> <div class="responsive-row"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="text aem-GridColumn aem-GridColumn--default--12"><div class="rte-component-wraper component--default "> <p> </p> <h6><span class="title--secondary">By phone</span></h6> <p><a data-analytics-name="Find your regional sales contact" aria-label="Find individual & family regional sales contact" href="/insurance-producer/sales-contact-tool.html" class="link__text" target="_self">Find your regional sales contact</a></p> </div> </div> </div> </div> </fieldset> </div> <div class="branchsection aem-GridColumn aem-GridColumn--default--12"><fieldset id="middle-2" class="branching__section hidden" data-showhidetrigger="commercial-group" data-showhidevalue="middle-2" data-cmp-is-async="formsectionbranch" aria-hidden="true"> <div class="responsive-row"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="text aem-GridColumn aem-GridColumn--default--12"><div class="rte-component-wraper component--default "> <p> </p> <h6><span class="title--secondary">By phone</span></h6> <p><a data-analytics-name="Find your regional sales contact" aria-label="Find middle market regional sales contact" href="/insurance-producer/sales-contact-tool.html" class="link__text" target="_self">Find your regional sales contact</a></p> <p> </p> <h6><span class="title--secondary">Online</span> </h6> <p><a data-analytics-name="Request product information" aria-label="Mid-sized business product info request" href="/solutions/forms/mid-sized-business-product-information-request.html" class="link__text" target="_self">Request product information</a></p> </div> </div> </div> </div> </fieldset> </div> <div class="branchsection aem-GridColumn aem-GridColumn--default--12"><fieldset id="national-2" class="branching__section hidden" data-showhidetrigger="commercial-group" data-showhidevalue="national-2" data-cmp-is-async="formsectionbranch" aria-hidden="true"> <div class="responsive-row"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="text aem-GridColumn aem-GridColumn--default--12"><div class="rte-component-wraper component--default "> <p> </p> <h6><span class="title--secondary">Online</span></h6> <p><a data-analytics-name="Request product information" aria-label="National accounts business product info request" href="#" class="link__text" target="_self">Request product information</a></p> </div> </div> </div> </div> </fieldset> </div> <div class="branchsection aem-GridColumn aem-GridColumn--default--12"><fieldset id="public-2" class="branching__section hidden" data-showhidetrigger="commercial-group" data-showhidevalue="public-2" data-cmp-is-async="formsectionbranch" aria-hidden="true"> <div class="responsive-row"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="text aem-GridColumn aem-GridColumn--default--12"><div class="rte-component-wraper component--default "> <p> </p> <h6><span class="title--secondary">By phone</span></h6> <p><a data-analytics-name="Find your regional sales contact" aria-label="Find public sector regional sales contact" href="/insurance-producer/sales-contact-tool.html" class="link__text" target="_self">Find your regional sales contact</a></p> <p> </p> <h6><span class="title--secondary">Online</span></h6> <p><a data-analytics-name="Request product information" aria-label="Public sector product info request" href="/solutions/forms/public-sector.html" class="link__text" target="_self">Request product information</a></p> </div> </div> </div> </div> </fieldset> </div> <div class="branchsection aem-GridColumn aem-GridColumn--default--12"><fieldset id="small-2" class="branching__section hidden" data-showhidetrigger="commercial-group" data-showhidevalue="small-2" data-cmp-is-async="formsectionbranch" aria-hidden="true"> <div class="responsive-row"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="text aem-GridColumn aem-GridColumn--default--12"><div class="rte-component-wraper component--default "> <p> </p> <h6><span class="title--secondary">By phone</span></h6> <p><a data-analytics-name="Find your regional sales contact" aria-label="Find small group regional sales contact" href="/insurance-producer/sales-contact-tool.html" class="link__text" target="_self">Find your regional sales contact</a></p> <p> </p> <h6><span class="title--secondary">Online</span></h6> <p><strong>For new clients</strong></p> <p><a data-analytics-name="Request product information" aria-label="Small business product info request" href="/solutions/forms/small-business-product-information-request.html" class="link__text" target="_self">Request product information</a></p> <p> </p> <p><strong>For current clients</strong></p> <p><a data-analytics-name="Find local contact information" aria-label="Find small business local contact info" href="/employers-organizations/forms/small-business-contact-aetna-state-select.html" class="link__text" target="_self">Find local contact information</a></p> </div> </div> </div> </div> </fieldset> </div> </div> </div> </div> </div> </form>  </div> </div> <div class="nextaction__body__textlink"> </div> </div> <div class="col-lg-3 col-md-6 nextaction__block--withtitle nextaction__block link--textline"> <div class="nextaction__top"> <div class="nextaction__top__icon"> <img class=" lazyload" data-src="/content/dam/aetna/asset-libraries/pictograms_2021/Pictogram_onWhite_Members_older3.svg" alt/> </div> <div class="nextaction__top__headline"> <h5 class="intro__copy">Individual Medicare</h5> </div> </div> <div class="nextaction__body"> <div class="nextaction__body__description rte-component-wraper"> <p>Questions about sales, commissions or something else? Choose a topic to get help.</p> <p> </p> <ul> <li><span class="list--nobullets"><a data-analytics-name="Application status" href="/insurance-producer/forms/individual-medicare/application-status.html" class="link__text color--default" target="_self">Application status</a></span></li> <li><span class="list--nobullets"><a data-analytics-name="Book of business reassignments" href="/insurance-producer/forms/individual-medicare/book-of-business-reassignments.html" class="link__text color--default" target="_self">Book of business reassignments</a></span></li> <li><span class="list--nobullets"><a data-analytics-name="Commissions" href="/insurance-producer/forms/individual-medicare/commissions.html" class="link__text color--default">Commissions</a></span></li> <li><span class="list--nobullets"><a data-analytics-name="Contracting" href="/insurance-producer/forms/individual-medicare/contracting.html" class="link__text color--default" target="_self">Contracting</a></span></li> <li><span class="list--nobullets"><a data-analytics-name="Medicare supplement" href="https://www.aetnaseniorproducts.com/ssi/asp_agent_home.html" class="link__text color--default" target="_self">Medicare supplement</a></span></li> <li><span class="list--nobullets"><a data-analytics-name="Ready to sell" href="/insurance-producer/forms/individual-medicare/ready-to-sell.html" class="link__text color--default" target="_self">Ready to sell</a></span></li> <li><span class="list--nobullets"><a data-analytics-name="Regional sales contact tool" href="/insurance-producer/sales-contact-tool.html" class="link__text color--default" target="_self">Regional sales contact tool</a></span></li> <li><span class="list--nobullets"><a data-analytics-name="Supplies" href="/insurance-producer/forms/individual-medicare/supplies.html" class="link__text color--default" target="_self">Supplies</a></span></li> </ul> <p> </p> <h6><span class="title--secondary">Question about a different topic?</span></h6> <p><a data-analytics-name="Send us your question" href="/insurance-producer/forms/individual-medicare/other.html" class="link__text" target="_self" aria-label="Send us another individual Medicare question">Send us your question</a></p> </div> </div> <div class="nextaction__body__textlink"> </div> </div> <div class="col-lg-3 col-md-6 nextaction__block--withtitle nextaction__block link--textline"> <div class="nextaction__top"> <div class="nextaction__top__icon"> <img class=" lazyload" data-src="/content/dam/aetna/asset-libraries/pictograms_2021/Pictogram_onWhite_Data_transfer.svg" alt/> </div> <div class="nextaction__top__headline"> <h5 class="intro__copy">Aetna logo requests</h5> </div> </div> <div class="nextaction__body"> <div class="nextaction__body__description rte-component-wraper"> <p>Our logo represents our commitment to healthier for everyone, together. Thanks for your interest in helping us share our story.</p> <p> </p> <p>If you’re a producer who currently works with us, <a data-analytics-name="request our logo" aria-label="Aetna logo request for producers who currently work with us" href="/about-us/forms/advertising-marketing-requests/request-aetna-logo.html" class="link__text--inline" target="_self">request our logo</a>.</p> <p> </p> <p>If you’re a producer who doesn’t currently work with us, <a data-analytics-name="request our logo" aria-label="Aetna logo request for producers who don’t currently work with us" href="/about-us/forms/advertising-marketing-requests/use-aetna-logo-others.html" class="link__text--inline" target="_self">request our logo</a>.</p> </div> </div> <div class="nextaction__body__textlink"> </div> </div> </div> </div> </div> </div> </div> </div> </div> </section> </div> </div> </div> </div> </div> </div> </div> </div> <div class="experiencefragment"> <div class="cmp-experiencefragment 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Some subtypes have five tiers of coverage. Others have four tiers, three tiers or two tiers. This search will use the five-tier subtype. It will show you whether a drug is covered or not covered, but the tier information may not be the same as it is for your specific plan. Do you want to continue?<br /> </p> <p><a data-analytics-name="back" data-linktype="Regular" href="/individuals-families/find-a-medication/2020-aetna-funding-advantage-small-group-value-plus-plan.html" class="link__text--back" target="_self">back</a></p> </div> </div> </div> <div class="component__cta "> <a href="#" class="modalContinueBtn btn--primary type__btn--primary ">Continue</a> </div> </div> </div> </div> </div> </div> <div class="interstitial section"><div class="aetna-modal" data-cmp-is="modal"> <div class="modal__box " id="applied-behavior-analysis" role="dialog" title="Applied Behavior Analysis Medical Necessity Guide" tabindex="-1" aria-labelledby="modal-heading-234773723"> <div class="modal__inner"> <button type="button" aria-label="Close" class="modal__close"></button> <div class="modal__content">  <h2 id="modal-heading-234773723" class="title__block center">Applied Behavior Analysis Medical Necessity Guide</h2> <div class="component__main"> <div class="text"><div class="rte-component-wraper component--default "> <p><strong>By clicking on “I Accept”, I acknowledge and accept that:<br /> </strong></p> <p>The Applied Behavior Analysis (ABA) Medical Necessity Guide helps determine appropriate (medically necessary) levels and types of care for patients in need of evaluation and treatment for behavioral health conditions. The ABA Medical Necessity Guide does not constitute medical advice. Treating providers are solely responsible for medical advice and treatment of members. Members should discuss any matters related to their coverage or condition with their treating provider.</p> <p>Each benefit plan defines which services are covered, which are excluded, and which are subject to dollar caps or other limits. Members and their providers will need to consult the member's benefit plan to determine if there are any exclusions or other benefit limitations applicable to this service or supply.</p> <p>The conclusion that a particular service or supply is medically necessary does not constitute a representation or warranty that this service or supply is covered (i.e., will be paid for by Aetna) for a particular member. The member's benefit plan determines coverage. Some plans exclude coverage for services or supplies that Aetna considers medically necessary.</p> <p>Please note also that the ABA Medical Necessity Guide may be updated and are, therefore, subject to change.</p> <p>Medical necessity determinations in connection with coverage decisions are made on a case-by-case basis. In the event that a member disagrees with a coverage determination, member may be eligible for the right to an internal appeal and/or an independent external appeal in accordance with applicable federal or state law.</p> </div> </div> </div> <div class="component__cta "> <a href="#" class="modalContinueBtn btn--primary type__btn--primary ">I Accept</a> </div> </div> </div> </div> </div> </div> <div class="interstitial section"><div class="aetna-modal" data-cmp-is="modal"> <div class="modal__box " id="exit-cvs-caremark" role="dialog" title="Aetna® is proud to be part of the CVS® family." tabindex="-1" aria-labelledby="modal-heading-28807244"> <div class="modal__inner"> <button type="button" aria-label="Close" class="modal__close"></button> <div class="modal__content">  <h2 id="modal-heading-28807244" class="title__block ">Aetna® is proud to be part of the CVS® family.</h2> <div class="component__main"> <div class="text"><div class="rte-component-wraper component--default "> <p>You are now being directed to CVS Caremark<sup>®</sup> site.</p> </div> </div> </div> <div class="component__cta "> <a href="#" class="modalContinueBtn btn--primary type__btn--primary ">Continue</a> </div> </div> </div> </div> </div> </div> <div class="interstitial section"><div class="aetna-modal" data-cmp-is="modal"> <div class="modal__box modal--blocked " id="asam-modal" role="dialog" title="ASAM Terms and conditions" tabindex="-1" aria-labelledby="modal-heading-1817940071"> <div class="modal__inner"> <button type="button" aria-label="Close" class="modal__close"></button> <div class="modal__content">  <h2 id="modal-heading-1817940071" class="title__block ">ASAM Terms and conditions</h2> <div class="component__main"> <div class="text"><div class="rte-component-wraper component--default "> <p>By clicking on “I accept”, I acknowledge and accept that:</p> <p> </p> </div> </div> <div class="text"><div class="rte-component-wraper component--default "> <p>Licensee's use and interpretation of the American Society of Addiction Medicine’s ASAM Criteria for Addictive, Substance-Related, and Co-Occurring Conditions does not imply that the American Society of Addiction Medicine has either participated in or concurs with the disposition of a claim for benefits.</p> <p> </p> <p>This excerpt is provided for use in connection with the review of a claim for benefits and may not be reproduced or used for any other purpose.</p> <p> </p> <p>Copyright 2015 by the American Society of Addiction Medicine. Reprinted with permission. No third party may copy this document in whole or in part in any format or medium without the prior written consent of ASAM.</p> </div> </div> </div> <div class="component__cta "> <a href="#" class="modalContinueBtn btn--primary type__btn--primary ">I accept</a> </div> </div> </div> </div> </div> </div> <div class="interstitial section"><div class="aetna-modal" data-cmp-is="modal"> <div class="modal__box modal--blocked " id="cpt-modal" role="dialog" title="Precertification lists" tabindex="-1" aria-labelledby="modal-heading-1737369633"> <div class="modal__inner"> <button type="button" aria-label="Close" class="modal__close"></button> <div class="modal__content">  <h2 id="modal-heading-1737369633" class="title__block ">Precertification lists</h2> <div class="component__main"> <div class="text"><div class="rte-component-wraper component--default "> <p>By clicking on “I accept”, I acknowledge and accept that:</p> <p> </p> </div> </div> <div class="text"><div class="rte-component-wraper component--default "> <p>Should the following terms and conditions be acceptable to you, please indicate your agreement and acceptance by selecting the button below labeled "I Accept".</p> <p> </p> <ul> <li>The term precertification here means the utilization review process to determine whether the requested service, procedure, prescription drug or medical device meets the company's clinical criteria for coverage. It does not mean precertification as defined by Texas law, as a reliable representation of payment of care or services to fully insured HMO and PPO members.</li> <li>Applies to: Aetna Choice<sup>®</sup> POS, Aetna Choice POS II, Aetna Medicare<sup>℠</sup> Plan (PPO), Aetna Medicare Plan (HMO), all Aetna HealthFund<sup>®</sup> products, Aetna Health Network Only<sup>℠</sup>, Aetna Health Network Option<sup>℠</sup>, Aetna Open Access<sup>®</sup> Elect Choice<sup>®</sup>, Aetna Open Access HMO, Aetna Open Access Managed Choice<sup>®</sup>, Open Access Aetna Select<sup>℠</sup>, Elect Choice, HMO, Managed Choice POS, Open Choice<sup>®</sup>, Quality Point-of-Service<sup>®</sup> (QPOS<sup>®</sup>), and Aetna Select<sup>℠</sup> benefits plans and all products that may include the Aexcel<sup>®</sup>, Choose and Save<sup>℠</sup>, Aetna Performance Network or Savings Plus networks. Not all plans are offered in all service areas.</li> <li>All services deemed "never effective" are excluded from coverage. Aetna defines a service as "never effective" when it is not recognized according to professional standards of safety and effectiveness in the United States for diagnosis, care or treatment. Visit the secure website, available through www.aetna.com, for more information. Click on "Claims," "CPT/HCPCS Coding Tool," "Clinical Policy Code Search."</li> <li>The five character codes included in the Aetna Precertification Code Search Tool are obtained from Current Procedural Terminology (CPT<sup>®</sup>), copyright 2023 by the American Medical Association (AMA). CPT is developed by the AMA as a listing of descriptive terms and five character identifying codes and modifiers for reporting medical services and procedures performed by physicians.</li> <li>The responsibility for the content of Aetna Precertification Code Search Tool is with Aetna and no endorsement by the AMA is intended or should be implied. The AMA disclaims responsibility for any consequences or liability attributable or related to any use, nonuse or interpretation of information contained in Aetna Precertification Code Search Tool. No fee schedules, basic unit values, relative value guides, conversion factors or scales are included in any part of CPT. Any use of CPT outside of Aetna Precertification Code Search Tool should refer to the most Current Procedural Terminology which contains the complete and most current listing of CPT codes and descriptive terms. Applicable FARS/DFARS apply.</li> </ul> <p> </p> <h3><strong>LICENSE FOR USE OF CURRENT PROCEDURAL TERMINOLOGY, FOURTH EDITION ("CPT<sup>®</sup>")</strong></h3> <p> </p> <ul> <li>CPT only Copyright 2023 American Medical Association. All Rights Reserved. CPT is a registered trademark of the American Medical Association. You, your employees and agents are authorized to use CPT only as contained in Aetna Precertification Code Search Tool solely for your own personal use in directly participating in health care programs administered by Aetna, Inc. You acknowledge that AMA holds all copyright, trademark and other rights in CPT. Any use not authorized herein is prohibited, including by way of illustration and not by way of limitation, making copies of CPT for resale and/or license, transferring copies of CPT to any party not bound by this agreement, creating any modified or derivative work of CPT, or making any commercial use of CPT. License to sue CPT for any use not authorized herein must be obtained through the American Medical Association, CPT Intellectual Property Services, 515 N. State Street, Chicago, Illinois 60610. Applications are available at the American Medical Association Web site, www.ama-assn.org/go/cpt.</li> </ul> <p> </p> <h3><strong>U.S. Government Rights</strong></h3> <p> </p> <ul> <li>This product includes CPT which is commercial technical data and/or computer data bases and/or commercial computer software and/or commercial computer software documentation, as applicable which were developed exclusively at private expense by the American Medical Association, 515 North State Street, Chicago, Illinois, 60610. U.S. Government rights to use, modify, reproduce, release, perform, display, or disclose these technical data and/or computer data bases and/or computer software and/or computer software documentation are subject to the limited rights restrictions of DFARS 252.227-7015(b)(2) (June 1995) and/or subject to the restrictions of DFARS 227.7202-1(a) (June 1995) and DFARS 227.7202-3(a) (June 1995), as applicable for U.S. Department of Defense procurements and the limited rights restrictions of FAR 52.227-14 (June 1987) and/or subject to the restricted rights provisions of FAR 52.227-14 (June 1987) and FAR 52.227-19 (June 1987), as applicable, and any applicable agency FAR Supplements, for non-Department of Defense Federal procurements.</li> </ul> <p> </p> <h3><strong>Disclaimer of Warranties and Liabilities.</strong></h3> <p> </p> <ul> <li>CPT is provided "as is" without warranty of any kind, either expressed or implied, including but not limited to the implied warranties of merchantability and fitness for a particular purpose. No fee schedules, basic unit, relative values or related listings are included in CPT. The American Medical Association (AMA) does not directly or indirectly practice medicine or dispense medical services. The responsibility for the content of this product is with Aetna, Inc. and no endorsement by the AMA is intended or implied. The AMA disclaims responsibility for any consequences or liability attributable to or related to any use, non-use, or interpretation of information contained or not contained in this product.</li> <li>This Agreement will terminate upon notice if you violate its terms. The AMA is a third party beneficiary to this Agreement.</li> <li>Should the foregoing terms and conditions be acceptable to you, please indicate your agreement and acceptance by selecting the button labeled "I Accept".</li> <li>The information contained on this website and the products outlined here may not reflect product design or product availability in Arizona. Therefore, Arizona residents, members, employers and brokers must contact Aetna directly or their employers for information regarding Aetna products and services.</li> <li>This information is neither an offer of coverage nor medical advice. It is only a partial, general description of plan or program benefits and does not constitute a contract. In case of a conflict between your plan documents and this information, the plan documents will govern.</li> </ul> </div> </div> </div> <div class="component__cta "> <a href="#" class="modalContinueBtn btn--primary type__btn--primary ">I accept</a> </div> </div> </div> </div> </div> </div> <div class="interstitial section"><div class="aetna-modal" data-cmp-is="modal"> <div class="modal__box modal--blocked " id="dcpb-modal" role="dialog" title="Dental clinical policy bulletins" tabindex="-1" aria-labelledby="modal-heading-1767983030"> <div class="modal__inner"> <button type="button" aria-label="Close" class="modal__close"></button> <div class="modal__content">  <h2 id="modal-heading-1767983030" class="title__block ">Dental clinical policy bulletins</h2> <div class="component__main"> <div class="text"><div class="rte-component-wraper component--default "> <p>By clicking on “I accept”, I acknowledge and accept that:</p> <p> </p> </div> </div> <div class="text"><div class="rte-component-wraper component--default "> <ul> <li>Aetna Dental Clinical Policy Bulletins (DCPBs) are developed to assist in administering plan benefits and do not constitute dental advice. Treating providers are solely responsible for dental advice and treatment of members. Members should discuss any Dental Clinical Policy Bulletin (DCPB) related to their coverage or condition with their treating provider.</li> <li>While the Dental Clinical Policy Bulletins (DCPBs) are developed to assist in administering plan benefits, they do not constitute a description of plan benefits. The Dental Clinical Policy Bulletins (DCPBs) describe Aetna's current determinations of whether certain services or supplies are medically necessary, based upon a review of available clinical information. Each benefit plan defines which services are covered, which are excluded, and which are subject to dollar caps or other limits. Members and their providers will need to consult the member's benefit plan to determine if there are any exclusions or other benefit limitations applicable to this service or supply. Aetna's conclusion that a particular service or supply is medically necessary does not constitute a representation or warranty that this service or supply is covered (i.e., will be paid for by Aetna). Your benefits plan determines coverage. Some plans exclude coverage for services or supplies that Aetna considers medically necessary. If there is a discrepancy between this policy and a member's plan of benefits, the benefits plan will govern. In addition, coverage may be mandated by applicable legal requirements of a State or the Federal government.</li> <li>Please note also that Dental Clinical Policy Bulletins (DCPBs) are regularly updated and are therefore subject to change.</li> <li>Since Dental Clinical Policy Bulletins (DCPBs) can be highly technical and are designed to be used by our professional staff in making clinical determinations in connection with coverage decisions, members should review these Bulletins with their providers so they may fully understand our policies.</li> <li>Under certain plans, if more than one service can be used to treat a covered person's dental condition, Aetna may decide to authorize coverage only for a less costly covered service provided that certain terms are met.</li> </ul> </div> </div> </div> <div class="component__cta "> <a href="#" class="modalContinueBtn btn--primary type__btn--primary ">I accept</a> </div> </div> </div> </div> </div> </div> <div class="interstitial section"><div class="aetna-modal" data-cmp-is="modal"> <div class="modal__box modal--blocked " id="mcpbs-modal" role="dialog" title="Medical clinical policy bulletins" tabindex="-1" aria-labelledby="modal-heading-1142802819"> <div class="modal__inner"> <button type="button" aria-label="Close" class="modal__close"></button> <div class="modal__content">  <h2 id="modal-heading-1142802819" class="title__block ">Medical clinical policy bulletins</h2> <div class="component__main"> <div class="text"><div class="rte-component-wraper component--default "> <p>By clicking on “I accept”, I acknowledge and accept that:</p> <p> </p> </div> </div> <div class="text"><div class="rte-component-wraper component--default " data-linklocationGeneral="discoverable"> <p>Should the following terms and conditions be acceptable to you, please indicate your agreement and acceptance by selecting the button below labeled "I Accept".</p> <p> </p> <ul> <li>Aetna Clinical Policy Bulletins (CPBs) are developed to assist in administering plan benefits and do not constitute medical advice. Treating providers are solely responsible for medical advice and treatment of members. Members should discuss any Clinical Policy Bulletin (CPB) related to their coverage or condition with their treating provider.</li> <li>While the Clinical Policy Bulletins (CPBs) are developed to assist in administering plan benefits, they do not constitute a description of plan benefits. The Clinical Policy Bulletins (CPBs) express Aetna's determination of whether certain services or supplies are medically necessary, experimental, investigational, unproven, or cosmetic. Aetna has reached these conclusions based upon a review of currently available clinical information (including clinical outcome studies in the peer-reviewed published medical literature, regulatory status of the technology, evidence-based guidelines of public health and health research agencies, evidence-based guidelines and positions of leading national health professional organizations, views of physicians practicing in relevant clinical areas, and other relevant factors).</li> <li>Aetna makes no representations and accepts no liability with respect to the content of any external information cited or relied upon in the Clinical Policy Bulletins (CPBs). The discussion, analysis, conclusions and positions reflected in the Clinical Policy Bulletins (CPBs), including any reference to a specific provider, product, process or service by name, trademark, manufacturer, constitute Aetna's opinion and are made without any intent to defame. Aetna expressly reserves the right to revise these conclusions as clinical information changes, and welcomes further relevant information including correction of any factual error.</li> <li>CPBs include references to standard HIPAA compliant code sets to assist with search functions and to facilitate billing and payment for covered services. New and revised codes are added to the CPBs as they are updated. When billing, you must use the most appropriate code as of the effective date of the submission. Unlisted, unspecified and nonspecific codes should be avoided.</li> <li>Each benefit plan defines which services are covered, which are excluded, and which are subject to dollar caps or other limits. Members and their providers will need to consult the member's benefit plan to determine if there are any exclusions or other benefit limitations applicable to this service or supply. The conclusion that a particular service or supply is medically necessary does not constitute a representation or warranty that this service or supply is covered (i.e., will be paid for by Aetna) for a particular member. The member's benefit plan determines coverage. Some plans exclude coverage for services or supplies that Aetna considers medically necessary. If there is a discrepancy between a Clinical Policy Bulletin (CPB) and a member's plan of benefits, the benefits plan will govern.</li> <li>In addition, coverage may be mandated by applicable legal requirements of a State, the Federal government or CMS for Medicare and Medicaid members. </li> </ul> <p><a href="https://www.cms.gov/Center/special-topic/medicare-coverage-center.html" target="_blank" class="link__text" data-analytics-name="See CMS's Medicare Coverage Center" data-modal="exit" data-linktype="Regular">See CMS's Medicare Coverage Center</a></p> <p> </p> <ul> <li>Please note also that Clinical Policy Bulletins (CPBs) are regularly updated and are therefore subject to change.</li> <li>Since Clinical Policy Bulletins (CPBs) can be highly technical and are designed to be used by our professional staff in making clinical determinations in connection with coverage decisions, members should review these Bulletins with their providers so they may fully understand our policies. Under certain circumstances, your physician may request a peer to peer review if they have a question or wish to discuss a medical necessity precertification determination made by our medical director in accordance with Aetna’s Clinical Policy Bulletin.</li> <li>While Clinical Policy Bulletins (CPBs) define Aetna's clinical policy, medical necessity determinations in connection with coverage decisions are made on a case by case basis. In the event that a member disagrees with a coverage determination, Aetna provides its members with the right to appeal the decision. In addition, a member may have an opportunity for an independent external review of coverage denials based on medical necessity or regarding the experimental and investigational status when the service or supply in question for which the member is financially responsible is $500 or greater. However, applicable state mandates will take precedence with respect to fully insured plans and self-funded non-ERISA (e.g., government, school boards, church) plans.</li> </ul> <p><a href="/individuals-families/member-rights-resources/claims-coverage/aetna-external-review-program.html" target="_self" class="link__text" data-analytics-name="See Aetna's External Review Program" data-modal="Please Select" data-linktype="Regular">See Aetna's External Review Program</a></p> <p> </p> <ul> <li>The five character codes included in the Aetna Clinical Policy Bulletins (CPBs) are obtained from Current Procedural Terminology (CPT®), copyright 2015 by the American Medical Association (AMA). CPT is developed by the AMA as a listing of descriptive terms and five character identifying codes and modifiers for reporting medical services and procedures performed by physicians.</li> <li>The responsibility for the content of Aetna Clinical Policy Bulletins (CPBs) is with Aetna and no endorsement by the AMA is intended or should be implied. The AMA disclaims responsibility for any consequences or liability attributable or related to any use, nonuse or interpretation of information contained in Aetna Clinical Policy Bulletins (CPBs). No fee schedules, basic unit values, relative value guides, conversion factors or scales are included in any part of CPT. Any use of CPT outside of Aetna Clinical Policy Bulletins (CPBs) should refer to the most current Current Procedural Terminology which contains the complete and most current listing of CPT codes and descriptive terms. 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