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Jira Service Management

<!DOCTYPE html><html lang="en" class="cv-layout-responsive"><head><script nonce="MGFiYTYyNjYtNDRhYS00Njg1LWEyMTYtNzhiZDFjMDlkMWUz" > window.performance && window.performance.mark && window.performance.mark("jsd.performance.profile.customer.portal.begin.head"); </script><meta charset="utf-8"><meta http-equiv="X-UA-Compatible" content="IE=EDGE"><title>Jira Service Management</title><meta name="viewport" content="initial-scale=1"/><meta name="ajs-context-path" content="" /><meta name="ajs-sdPluginVersion" content="3.3.0-OD" /><meta name="ajs-kb-article-viewed" content="false" /><meta name="ajs-region" content="prod-eucentral" /><meta name="ajs-is-synthetic" content="false" /><meta name="ajs-fe-feature-flags" 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ot;autodev-on-jira-issue&quot;:{&quot;value&quot;:false},&quot;relay-migration-issue-fields-components-select_prpz1&quot;:{&quot;value&quot;:false},&quot;growth.discovery-of-jsm-requests-tab.experiment&quot;:{&quot;explanation&quot;:{&quot;kind&quot;:&quot;OFF&quot;,&quot;ruleIndex&quot;:-1,&quot;inExperiment&quot;:false},&quot;value&quot;:&quot;not-enrolled&quot;},&quot;sprint-completion-cross-flow&quot;:{&quot;explanation&quot;:{&quot;kind&quot;:&quot;FALLTHROUGH&quot;,&quot;ruleIndex&quot;:-1,&quot;inExperiment&quot;:false},&quot;value&quot;:true},&quot;microsoft-outbound-auth-url-change_2njeh&quot;:{&quot;explanation&quot;:{&quot;kind&quot;:&quot;FALLTHROUGH&quot;,&quot;ruleIndex&quot;:-1,&quot;inExperiment&quot;:false},&quot;value&quot;:true},&quot;relay-migration-issue-fields-generic-4_3rkig&quot;:{&quot;value&quot;:false},&quot;uip.vc.better-page-visibility&quot;:{&quot;explanation&quot;:{&quot;kind&quot;:&quot;FALLTHROUGH&quot;,&quot;ruleIndex&quot;:-1,&quot;inExperiment&quot;:false},&quot;value&quot;:false},&quot;jsm_getting_started_page_fast_follows&quot;:{&quot;value&quot;:false},&quot;role-based-notification-preference_yp9g3&quot;:{&quot;value&quot;:true},&quot;issue.details.fix-issue-status-transition-loading_6s8n8&quot;:{&quot;value&quot;:true},&quot;fsn-sectional-healing-bug-fixes_dgrcy&quot;:{&quot;value&quot;:true},&quot;platform.pun.customer-logs-transition-state_237nc&quot;:{&quot;value&quot;:true},&quot;platform.50cent.minimal-tooling_jey5z&quot;:{&quot;value&quot;:true},&quot;platform.tardis.on-call-schedule-edit_ftsib&quot;:{&quot;explanation&quot;:{&quot;kind&quot;:&quot;FALLTHROUGH&quot;,&quot;ruleIndex&quot;:-1,&quot;inExperiment&quot;:false},&quot;value&quot;:true},&quot;platform.can_use_avp_filters&quot;:{&quot;value&quot;:true},&quot;eoc-api-key-management-feature-jira_8ox4z&quot;:{&quot;value&quot;:true},&quot;override-enable-performance-and-scale-admin-menu&quot;:{&quot;value&quot;:false},&quot;terminus-1562-enabled-classification-v2&quot;:{&quot;value&quot;:true},&quot;jsm-anti-spam-re-enable-notif-templating&quot;:{&quot;value&quot;:false},&quot;platform.jlove-pulsar.jlovep-1440-issue-email-audit-filters_4p0s1&quot;:{&quot;explanation&quot;:{&quot;kind&quot;:&quot;FALLTHROUGH&quot;,&quot;ruleIndex&quot;:-1,&quot;inExperiment&quot;:false},&quot;value&quot;:true},&quot;jsw-replace-automationmenu-with-new-context-aware-menu_rltpk&quot;:{&quot;value&quot;:true},&quot;jsw.classic.override.force.consistency.kanban&quot;:{&quot;value&quot;:false},&quot;olympus-da-82-enable-edit-issue-layout-perm-in-permission-scheme-cbc2g&quot;:{&quot;value&quot;:true},&quot;jsw-classic-boards-and-backlog-ux-solutions-tracking&quot;:{&quot;value&quot;:{}},&quot;jwm.list.migrate-jirt-to-gqls&quot;:{&quot;value&quot;:true},&quot;showUpmLogsForPaidAppInstallations&quot;:{&quot;value&quot;:false},&quot;ally-jira-team.issue-sideview.inaccurate-reading-order_yna0p&quot;:{&quot;value&quot;:false},&quot;core-invites-in-jira-projects&quot;:{&quot;value&quot;:&quot;invite-ra-variation&quot;},&quot;jwm.board.migrate-jirt-to-gqls&quot;:{&quot;value&quot;:true},&quot;jsw.classic.board.api-calls.modern-frontend&quot;:{&quot;value&quot;:true},&quot;bi-check-product-admin-role-in-admin-group_w246x&quot;:{&quot;value&quot;:true},&quot;strikethrough-issue-key-jsm-change-management_r0ctw&quot;:{&quot;value&quot;:true},&quot;polaris.project.creation.template&quot;:{&quot;value&quot;:&quot;v17&quot;},&quot;jira-intelligent-issue-breakdown_18syl&quot;:{&quot;value&quot;:true},&quot;async-report-gadget-avoid-fetch-on-resize_0sl12&quot;:{&quot;value&quot;:true},&quot;stakeholders-glance-panel&quot;:{&quot;explanation&quot;:{&quot;kind&quot;:&quot;FALLTHROUGH&quot;,&quot;ruleIndex&quot;:-1,&quot;inExperiment&quot;:false},&quot;value&quot;:true},&quot;polaris.sharing-enabled&quot;:{&quot;value&quot;:true},&quot;uip.bundler.dynamic-import-retry&quot;:{&quot;value&quot;:false},&quot;jsm-timelines-phase-2_70gja&quot;:{&quot;explanation&quot;:{&quot;kind&quot;:&quot;FALLTHROUGH&quot;,&quot;ruleIndex&quot;:-1,&quot;inExperiment&quot;:false},&quot;value&quot;:true},&quot;add-descriptive-label-to-show-more-button-on-icon-modal_c60vo&quot;:{&quot;value&quot;:true},&quot;ally-jira-team.marketplace-frontend.ratings-color_3lrp3&quot;:{&quot;value&quot;:false},&quot;platform.dashboard-max-width&quot;:{&quot;value&quot;:false},&quot;jira.insights.burndown-recalculation.update-ui&quot;:{&quot;value&quot;:true},&quot;im_feature_enablement_gating&quot;:{&quot;explanation&quot;:{&quot;kind&quot;:&quot;FALLTHROUGH&quot;,&quot;ruleIndex&quot;:-1,&quot;inExperiment&quot;:false},&quot;value&quot;:true},&quot;enableDetailsRequestForDevForgeApps&quot;:{&quot;value&quot;:false},&quot;relay-migration-issue-fields-single-line-text_in6w6&quot;:{&quot;explanation&quot;:{&quot;kind&quot;:&quot;FALLTHROUGH&quot;,&quot;ruleIndex&quot;:-1,&quot;inExperiment&quot;:false},&quot;value&quot;:true},&quot;jira-bifrost-template-early-gql-fetch-master_20fxh&quot;:{&quot;explanation&quot;:{&quot;kind&quot;:&quot;OFF&quot;,&quot;ruleIndex&quot;:-1,&quot;inExperiment&quot;:false},&quot;value&quot;:false},&quot;platform.merge-global-roles_bg6eh&quot;:{&quot;value&quot;:false},&quot;restrict-external-service-desk-customer-access-to-vulnerable-upm-rest-endpoints&quot;:{&quot;value&quot;:true},&quot;ufo.config&quot;:{&quot;value&quot;:{&quot;typingMethod&quot;:&quot;timeout&quot;,&quot;kind&quot;:{&quot;hover&quot;:0,&quot;legacy&quot;:1,&quot;typing&quot;:0,&quot;press&quot;:1,&quot;page_load&quot;:1,&quot;generic&quot;:0,&quot;transition&quot;:1},&quot;rates&quot;:{&quot;issue-view-activity-button-history&quot;:1,&quot;issue-view-activity-button-connect-app&quot;:1,&quot;global-issue.create-modal-subsequent&quot;:5,&quot;issue-view-activity-button-all&quot;:1,&quot;single-line-text-field-type-tracing&quot;:100,&quot;backlog.card-list-toggle&quot;:5,&quot;unknown&quot;:1000,&quot;issue-view-activity-button-approvals&quot;:1,&quot;backlog.issue-view-opened&quot;:5,&quot;issue-view-activity-button-worklog&quot;:1,&quot;view-mode&quot;:1,&quot;create-web-link-inline-field-type-tracing&quot;:1000,&quot;board.issue-view-opened&quot;:5,&quot;arj-toggle-view-mode&quot;:1,&quot;issue-view-activity-button-comments&quot;:1,&quot;issue-view-activity-button-forge-app&quot;:1,&quot;backlog.card-hover&quot;:100,&quot;child-issue-inline-create-type-tracing&quot;:100,&quot;issue-view-activity-button-jsd-comments&quot;:1,&quot;show-insights-button&quot;:100,&quot;global-issue.create-modal&quot;:5},&quot;removeInteractionsUFOPrefixes&quot;:true,&quot;autoGeneratedRate&quot;:1000,&quot;awaitBM3TTI&quot;:[&quot;jwm_project_pages&quot;,&quot;software-plan-dependencies&quot;,&quot;advanced-roadmaps.page-plan.dependencies-tab.load-time&quot;,&quot;servicedesk-cmdb-object-type-configuration&quot;,&quot;service-management.insight-cmdb-object-type-configuration&quot;,&quot;project-components-view&quot;,&quot;project-components&quot;,&quot;project-settings-components&quot;,&quot;people-index&quot;,&quot;people-profiles&quot;,&quot;rapidboard-report&quot;,&quot;classic-report&quot;,&quot;project-settings-servicedesk-ticket-type-fields&quot;,&quot;project-settings.issue-type.jsm-cmp-customer-view&quot;,&quot;project-settings.issue-type.jsm-cmp-agent-view&quot;,&quot;archived-project-direct-link&quot;,&quot;project-archived&quot;,&quot;servicedesk-queues-new&quot;,&quot;service-management.queues.new&quot;,&quot;project-settings-software-boards-insights&quot;,&quot;board-settings-apps.insights-settings-page.page.load&quot;,&quot;admin-oauth-credentials&quot;,&quot;admin.oauth-credentials&quot;,&quot;polaris-ideas&quot;,&quot;jpd.project&quot;,&quot;project-settings-software-boards-csm&quot;,&quot;jira.fe.page-load.software.next-gen.boards.column-status-mapping.page.load&quot;,&quot;project-settings-servicedesk-language&quot;,&quot;service-management.languages&quot;,&quot;project-settings-servicedesk-language-key&quot;,&quot;service-management.translations&quot;,&quot;project-settings-servicedesk-classic-apps&quot;,&quot;service-management.app-discovery&quot;,&quot;marketplace-index&quot;,&quot;embedded-marketplace&quot;,&quot;project-settings-servicedesk-portal-settings&quot;,&quot;service-management.portal-settings&quot;,&quot;service-management.portal-settings.portal-groups&quot;,&quot;project-settings-servicedesk-automation-create&quot;,&quot;service-management.automation.create-rule&quot;,&quot;servicedesk-customers-v2&quot;,&quot;jsm-customers-component-load&quot;,&quot;archived-project-direct-link&quot;,&quot;project-archived&quot;,&quot;project-settings-software-boards-csm&quot;,&quot;software.next-gen.boards.column-status-mapping.page.load&quot;,&quot;jira-connect&quot;,&quot;knowledge-hub-category&quot;,&quot;service-management.knowledge.category&quot;,&quot;servicedesk-queues-landing&quot;,&quot;servicedesk-practice-landing&quot;,&quot;servicedesk-practice-custom-and-issue&quot;,&quot;servicedesk-practice-custom-issue&quot;,&quot;servicedesk-practice-custom-view&quot;,&quot;servicedesk-queues-custom-and-issue&quot;,&quot;servicedesk-queues-custom-issue&quot;,&quot;servicedesk-queues-custom-view&quot;],&quot;rules&quot;:[],&quot;ufoNameOverrides&quot;:{&quot;global-settings-migrations-focus-page&quot;:{&quot;admin.c2c-migrations.review&quot;:&quot;admin.c2c-migrations.review&quot;,&quot;admin.c2c-migrations.choose-destination&quot;:&quot;admin.c2c-migrations.choose-destination&quot;,&quot;admin.c2c-migrations.preflight-checks&quot;:&quot;admin.c2c-migrations.preflight-checks&quot;,&quot;admin.c2c-migrations.choose-projects&quot;:&quot;admin.c2c-migrations.choose-projects&quot;},&quot;servicedesk-practice-custom-and-issue&quot;:{&quot;service-management.queues.issue&quot;:&quot;servicedesk-practice-custom-issue&quot;,&quot;service-management.queues.view&quot;:&quot;servicedesk-practice-custom-view&quot;},&quot;global-issue-navigator&quot;:{&quot;global-issue-navigator&quot;:&quot;global-issue-n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