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Preferences</span> <svg class="icon" id="delete-bold" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" role="presentation" aria-hidden="true" tabindex="-1"> <path d="M79.17 11.17L48 42.34 16.83 11.17l-5.66 5.66L42.34 48 11.17 79.17l5.66 5.66L48 53.66l31.17 31.17 5.66-5.66L53.66 48l31.17-31.17z"></path> </svg> </button> </div> <div class="nv00-gnb__layer-popup-looping--end" tabindex="0"></div> </div> </nav>    <input type="hidden" name="searchDomain" id="searchDomain" value="//searchapi.samsung.com"/> <input type="hidden" name="esapiSearchDomain" id="esapiSearchDomain" value="https://esapi.samsung.com"/> <input type="hidden" name="scene7domain" id="scene7domain" value="//images.samsung.com/is/image/samsung/"/> <input type="hidden" name="reviewUseYN" id="reviewUseYN" value="Y"/> <input type="hidden" name="reevooUseYN" id="reevooUseYN" value="N"/> <input type="hidden" name="bvFlag" id="bvFlag" value="N"/> <input type="hidden" name="bvRTLFlag" id="bvRTLFlag" value="N"/> <input type="hidden" name="multiLanguageYn" id="multiLanguageYn"/> <input type="hidden" name="hreflang" id="hreflang" value="en"/>  <input type="hidden" name="runmodeInfo" id="runmodeInfo" value="live"/> <input type="hidden" name="apiStageInfo" id="apiStageInfo" value="front"/> <input type="hidden" name="tempTitle" id="tempTitle" value=""/> <input type="hidden" name="siteCode" id="siteCode" value="us"/> <input type="hidden" name="countryIsoCode" id="countryIsoCode" value="USA"/> <input type="hidden" name="bvIAFlag" id="bvIAFlag" value="N"/> <input type="hidden" name="language" id="language" value="en_US"/> <input type="hidden" name="serverType" id="serverType" value="stg"/>  <input type="hidden" name="sc_gnb_searchURL" id="sc_gnb_searchURL" value="/us/search"/> <input type="hidden" name="sc_gnb_matchedcontentsusable" id="sc_gnb_matchedcontentsusable" value="Y"/> <input type="hidden" name="sc_gnb_suggestedsearchauto" id="sc_gnb_suggestedsearchauto" value="false"/> <input type="hidden" name="sc_gnb_placeholder" id="sc_gnb_placeholder" value="Search"/> <input type="hidden" name="gPriceCurrency" id="gPriceCurrency" value="US"/>   <input type="hidden" name="sc_gnb_aiSearchUseYn" id="sc_gnb_aiSearchUseYn" value="N"/> <input type="hidden" name="sc_gnb_bdcApiUseYn" id="sc_gnb_bdcApiUseYn" value="Y"/> <section class="gnb-search-v2" role="dialog" aria-modal="true"> <div class="gnb-search-v2__looping--start" tabindex="0"></div> <div class="gnb-search-v2__contents"> <form action="" class="gnb-search-v2__form" role="search" autocomplete="off"> <fieldset> <legend>Search Form</legend> <button class="gnb-search-v2__btn-search"> <svg class="icon" id="search-bold" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" role="presentation" aria-hidden="true" tabindex="-1"> <path d="M40.581 4.09c20.126 0 36.5 16.374 36.5 36.5a36.325 36.325 0 01-7.963 22.733l22.8 22.948-5.674 5.639-22.767-22.913a36.327 36.327 0 01-22.896 8.093c-20.126 0-36.5-16.374-36.5-36.5s16.374-36.5 36.5-36.5zm0 8c-15.715 0-28.5 12.785-28.5 28.5s12.785 28.5 28.5 28.5 28.5-12.785 28.5-28.5-12.785-28.5-28.5-28.5z"></path> </svg> </button> <div class="gnb-search-v2__input-wrap"> <input type="text" name="search" class="gnb-search-v2__input" id="gnb-search-v2-keyword" placeholder="Search"/> </div> <button type="button" class="gnb-search-v2__clear" data-event_name="type_header_close" data-link_cat="search" data-link_position="search>type_header" data-link_id="close"> <span class="text">Clear</span> </button> </fieldset> <button type="button" class="gnb-search-v2__close" data-event_name="search_layer_close" data-link_cat="search" data-link_position="search>search layer" data-link_id="close" aria-label="Close" title="Close"> <span class="hidden">search.common.labels.close</span> <svg class="icon" xmlns="http://www.w3.org/2000/svg" width="17.9" height="17.9" viewBox="0 0 24 24"> <path data-name="Icon / Regular / Action / Cancel_close" d="m20.058 3.057.884.884-8.058 8.058 8.058 8.058-.884.883L12 12.883l-8.058 8.058-.884-.884 8.058-8.058-8.058-8.058.884-.884L12 11.115z"/> </svg> </button> </form> <div class="gnb-search-v2__result-wrap"> <div class="gnb-search-v2__result"> <div class="gnb-search-v2__searches"> <div class="gnb-search-v2__list-wrap gnb-search-v2__no-suggestions gnb-search-v2__list-wrap--hide"> <div class="gnb-search-v2__list-title-wrap"> <h3 class="gnb-search-v2__list-title">No suggestions</h3> </div> </div> <div class="gnb-search-v2__list-wrap gnb-search-v2__suggested gnb-search-v2__list-wrap--hide"> <div class="gnb-search-v2__list-title-wrap"> <h3 class="gnb-search-v2__list-title">SUGGESTED SEARCHES</h3> </div> <ul class="gnb-search-v2__list" role="list"> </ul> </div> <div class="gnb-search-v2__list-wrap gnb-search-v2__popular"> <div class="gnb-search-v2__list-title-wrap"> <h3 class="gnb-search-v2__list-title">Popular Searches</h3> </div> <ul class="gnb-search-v2__list" role="list"> </ul> </div> <div class="gnb-search-v2__list-wrap gnb-search-v2__recent gnb-search-v2__list-wrap--hide"> <div class="gnb-search-v2__list-title-wrap"> <h3 class="gnb-search-v2__list-title">Recent searches</h3> </div> <ul class="gnb-search-v2__list" role="list"> </ul> </div> </div> <div class="gnb-search-v2__thumb gnb-search-v2__related gnb-search-v2__list-wrap--hide"> <div class="gnb-search-v2__thumb-content-title-wrap"> <h3 class="gnb-search-v2__thumb-title">Related products</h3> </div> <ul class="gnb-search-v2__thumb-list" role="menu"> </ul> </div> <div class="gnb-search-v2__thumb gnb-search-v2__recommended"> <div class="gnb-search-v2__thumb-content-title-wrap"> <h3 class="gnb-search-v2__thumb-title gnb-search-v2__list-wrap--hide">Recommended</h3> </div> <ul class="gnb-search-v2__thumb-list" role="menu"></ul> </div> </div> </div> </div> <div class="gnb-search-v2__dimmed"></div> <div class="gnb-search-v2__looping--end" tabindex="0"></div> </section>  </div> <div id="content" role="main"> <div class="root responsivegrid"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="responsivegrid aem-GridColumn aem-GridColumn--default--12"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="su-g-notice-card-container aem-GridColumn aem-GridColumn--default--12"> </div> <div class="sp-g-top-hero aem-GridColumn aem-GridColumn--default--12"> <section id="hero" class="sp-g-top-hero margin-top--none margin-bottom--none mini_top_hero" comp-id="hero" data-pagetype="contact us" data-link_cat="contact us" data-event_name="support_contact_us"> <div class="sp-g-top-hero__container"> <div class="sp-g-top-hero__contents dark-theme"> <p class="sp-g-top-hero__eyebrow-text">We're here to help</p> <h1 class="sp-g-top-hero__title">Contact Us</h1> <div class="sp-g-top-hero__image"> </div> </div> </div> </section> </div> <div class="su-g-notice-card-container aem-GridColumn aem-GridColumn--default--12"> </div> <div class="su-g-search-product-card-contact aem-GridColumn aem-GridColumn--default--12"> <div data-link_cat="contact us" data-link_position="contact us>model number" data-event_name="support_contact_us" class="search-product-card find-my-model " data-modelLinkType="detail" id="comp"> <div class="search-product-card__support step1"> <div> <div class="search-product-card__signin hide"> <div class="search-product-card__signin__text"> <p>Get quick access. Sign in to view your products.</p> </div> <div class="search-product-card__signin__button"> <a class="scta scta--contained scta--emphasis search-product-card__signin_btn" href="javascript:void(0)" data-link_cat="samsung account" data-link_id="sign in" data-link_position="get quick access>view your products" data-event_name="select_sign in" tabindex="0" aria-label="Sign In">Sign in</a> </div> </div> </div> <div class="search-product-card__contactproduct"> <div class="search-product-card__signedin swiper swiper-container su-g-productCard" style="display: none;"> <h2 class="search-product-card__title"> Which registered product can I help you with?</h2> <div class="search-product-card__description"></div> <div class="search-product-card__signedin__wrapper swiper-wrapper"> <div class="search-product-card__signedin__preloader" style="display: none;"> <div class="preloader"> <div class="spinner"> <div class="bounce1"></div> <div class="bounce2"></div> <div class="bounce3"></div> <div class="bounce4"></div> </div> </div> </div> </div> <div class="search-product-card__signedin__swiper"> <div class="search-product-card__signedin__swiper-container"> <div class="search-product-card__signedin__swiper-button-prev"> <svg xmlns="http://www.w3.org/2000/svg" id="Indicator_Common_Arrow_contained_Left_LightBG" data-name="Indicator / Common / Arrow contained / Left / LightBG" width="40" height="40" viewBox="0 0 40 40"> <g id="Container" fill="rgba(255,255,255,0.45)" stroke="rgba(0,0,0,0.1)" stroke-width="1"> <circle cx="20" cy="20" r="20" stroke="none"/> <circle cx="20" cy="20" r="19.5" fill="none"/> </g> <g id="Icon_Regular_Navigation_Previous" data-name="Icon / Regular / Navigation / Previous" transform="translate(8 8)"> <rect id="Container-2" data-name="Container" width="24" height="24" fill="rgba(255,255,255,0)"/> <path id="Icon_Regular_Navigation_Previous-2" data-name="Icon / Regular / Navigation / Previous" d="M9.222,0l.864.9L1.808,8.827l8.278,7.923-.864.9L0,8.827Z" transform="translate(5.957 3.174)" fill="rgba(0,0,0,1)"/> </g> </svg> </div>  <div class="search-product-card__signedin__swiper-button-next"> <svg xmlns="http://www.w3.org/2000/svg" id="Indicator_Common_Arrow_contained_Right_LightBG" data-name="Indicator / Common / Arrow contained / Right / LightBG" width="40" height="40" viewBox="0 0 40 40"> <g id="Container" fill="rgba(255,255,255,0.45)" stroke="rgba(0,0,0,0.1)" stroke-width="1"> <circle cx="20" cy="20" r="20" stroke="none"/> <circle cx="20" cy="20" r="19.5" fill="none"/> </g> <g id="Icon_Regular_Navigation_Next" data-name="Icon / Regular / Navigation / Next" transform="translate(8 8)"> <rect id="Container-2" data-name="Container" width="24" height="24" fill="rgba(255,255,255,0)"/> <path id="Icon_Regular_Navigation_Next-2" data-name="Icon / Regular / Navigation / Next" d="M0,.9.864,0l9.222,8.827L.864,17.653,0,16.75,8.278,8.827Z" transform="translate(7.957 3.174)"/> </g> </svg> </div> </div> </div> <div class="search-product-card__signedin__more"> <a class="cta cta--outlined cta--black cta--icon" href="javascript:void(0);" title="See more items" data-link_cat="contact us" data-link_id="Contact See more items" data-link_position="contact us>product picker" data-event_name="support_contact_us">See more items <svg class="icon" focusable="false"> <use xlink:href="#open-down-bold" href="#open-down-bold"></use> </svg> </a> </div> </div> <div class="search-product-card__signedin" id="#gridView" style="display: none;"> <h2 class="search-product-card__title"> Which registered product can I help you with?</h2> <div class="search-product-card__description"></div> <div class="search-product-card__signedin__wrapper"> <div class="search-product-card__signedin__preloader" style="display: none;"> <div class="preloader"> <div class="spinner"> <div class="bounce1"></div> <div class="bounce2"></div> <div class="bounce3"></div> <div class="bounce4"></div> </div> </div> </div> </div> <div class="search-product-card__signedin__less"> <a class="cta cta--outlined cta--black cta--icon" href="javascript:void(0);" title="See less items" data-link_cat="contact us" data-link_id="Contact See less items" data-link_position="contact us>product picker" data-event_name="support_contact_us">See less items <svg class="icon" focusable="false" style="transform: scaleY(-1)"> <use xlink:href="#open-down-bold" href="#open-down-bold"></use> </svg> </a> </div> </div> </div> <div class="search-product-card__topCustomerIssues"> <h2 class="search-product-card__title">How can we help you? </h2> <ul class="search-product-card__item-list search-product-card__topCustomerIssues-list"></ul> </div> <h2 class="search-product-card__title">What product do you need help with?</h2> <div class="search-product-card__description">We’ll find you the best solution and show you how to connect by SMS, Chat, Phone, Email, and more.</div> <div class="search-product-card__search-wrap"> <div class="search-product-card__form-wrap"> <form action="javascript:void(0);" class="search-product-card__form" role="search"> <fieldset> <legend>Search form</legend> <div class="search-product-card__form-container"> <div class="text-field-wrap"> <div class="text-field"> <label for="search-product-card-support">Search by model number or product name</label> <input id="search-product-card-support" type="text" autocomplete="off"/> <button type="button" class="search-product-card__form-delete"><span class="hidden">Delete</span> <svg class="icon" focusable="false"> <use xlink:href="/us/smg/etc.clientlibs/samsung/clientlibs/us/support/clientlib-common/resources/images/svg-sprite.svg#cancel-bold"> </use> </svg> </button> </div> <button type="button" class="search-product-card__form-submit"><span class="hidden">Search</span> <svg class="icon" focusable="false"> <use xlink:href="/us/smg/etc.clientlibs/samsung/clientlibs/us/support/clientlib-common/resources/images/svg-sprite.svg#search-bold"> </use> </svg> </button> </div> <div class="search-product-card__suggested-searches-wrap scrollbar"> <div class="scrollbar__contents"> <p class="search-product-card__searches-title">Suggested Searches</p> <ul class="u07-search-kv__searches-list" role="listbox"> </ul> </div> </div> <div class="search-product-card__no-result-wrap"> <p class="search-product-card__searches-title">Please enter a valid model number or name</p> </div> </div> </fieldset> </form> <span class="search-product-card__cta-wrap find-my-model__cta-wrap"> <a href="#find-codes" class="cta cta--underline cta--black" title="How to find my model number" data-link_cat="contact us" data-link_id="how to find my model number" data-link_position="contact us>model number" data-event_name="support_contact_us"> How to find my model number </a> </span> </div> </div> <ul class="search-product-card__item-list search-product-card__taxonomy-list"></ul> </div> <div class="search-product-card__model step2" style="display: none;"> <div class="search-product-card__breadcrumb"> <ul class="search-product-card__breadcrumb__path"> </ul> </div> <h2 class="search-product-card__title">What do you need help with?</h2> <div class="search-product-card__description">We'll find you the best solution and show you how to connect by SMS, Chat, Phone, Email and more.</div> <div class="search-product-card__search-wrap"> <div class="search-product-card__form-wrap"> <form action="javascript:void(0);" class="search-product-card__form" role="search"> <fieldset> <legend>Search form</legend> <div class="search-product-card__form-container"> <div class="text-field-wrap"> <div class="text-field"> <label for="search-product-card-model">Search by model number or product name</label> <input id="search-product-card-model" type="text" autocomplete="off"/> <button type="button" class="search-product-card__form-delete"><span class="hidden">Delete</span> <svg class="icon" focusable="false"> <use xlink:href="/us/smg/etc.clientlibs/samsung/clientlibs/us/support/clientlib-common/resources/images/svg-sprite.svg#cancel-bold"> </use> </svg> </button> </div> <button type="button" class="search-product-card__form-submit"><span class="hidden">Search</span> <svg class="icon" focusable="false"> <use xlink:href="/us/smg/etc.clientlibs/samsung/clientlibs/us/support/clientlib-common/resources/images/svg-sprite.svg#search-bold"> </use> </svg> </button> </div> <div class="search-product-card__suggested-searches-wrap scrollbar"> <div class="scrollbar__contents"> <p class="search-product-card__searches-title">Suggested Searches</p> <ul class="u07-search-kv__searches-list" role="listbox"> </ul> </div> </div> <div class="search-product-card__no-result-wrap"> <p class="search-product-card__searches-title">Please enter a valid model number or name</p> </div> </div> </fieldset> </form> <span class="search-product-card__cta-wrap find-my-model__cta-wrap"> <a href="#find-codes" class="cta cta--underline cta--black" title="How to find my model number" data-link_cat="contact us" data-link_id="how to find my model number" data-link_position="contact us>model number" data-event_name="support_contact_us"> How to find my model number </a> </span> </div> </div> <div class="search-product-card__tab"> <div class="tab"> <ul class="tab__list" role="tablist"> <li class="tab__item" role="presentation"> <button class="tab__item-title" role="tab" aria-selected="false"><span class="tab__item-line"></span></button> </li> </ul> </div> </div> <div class="search-product-card__chips swiper-container" aria-live="polite"> <ul> </ul> </div>  <ul class="search-product-card__item-list"> </ul> <div class="search-product-card__more"> <a class="cta cta--outlined cta--black cta--icon" href="javascript:void(0);" title="View more" data-link_cat="contact us" data-link_id="contact picker view more>0" data-link_position="contact us>product picker" data-event_name="support_contact_us">View more <svg class="icon" focusable="false"> <use xlink:href="#open-down-bold" href="#open-down-bold"></use> </svg> </a> </div> </div> <div class="search-product-card__topics" role="dialog" tabindex="0" aria-modal="true"> <div class="layer-popup"> <div class="layer-popup__inner"> <h2 class="layer-popup__title">Topics</h2> <div class="layer-popup__contents scrollbar"> <div class="scrollbar__contents"> <div class="layer-popup__contents-chips-wrap"> <ul class="layer-popup__contents-chips"> </ul> </div> <div class="layer-popup__contents-wrap"> <h3 class="layer-popup__contents-title">It may be quicker to check for a solution here</h3> <ul class="layer-popup__contents-topic"> </ul> </div> <div class="layer-popup__contents-info"> <p class="layer-popup__contents-info-text">Still can't find the answer you're looking for? Click <em>next</em> to e-mail us</p> <a href="javascript:void(0);" class="cta cta--outlined cta--black cta--icon" title="Open in a new window : Send Email">Send Email <svg class="icon" focusable="false"> <use xlink:href="#outlink-bold" href="#outlink-bold"></use> </svg> </a> </div> </div> </div> <button type="button" class="layer-popup__close"> <span class="hidden">Layer Popup Close</span> <svg class="icon" focusable="false"> <use xlink:href="#delete-bold" href="#delete-bold"></use> </svg> </button> </div> </div> <div style="display:none;"> <form class="ermsDataForm" method="post" target="_blank"> <input type="hidden" name="siteCode"/> <input type="hidden" name="siteId"/> <input type="hidden" name="groupCode" value=""/> <input type="hidden" name="groupEngName" value=""/> <input type="hidden" name="typeCode" value=""/> <input type="hidden" name="typeName" value=""/> <input type="hidden" name="typeEngName" value=""/> <input type="hidden" name="subtypeCode" value=""/> <input type="hidden" name="subtypeName" value=""/> <input type="hidden" name="subtypeEngName" value=""/> <input type="hidden" name="modelCode" value=""/> <input type="hidden" name="modelName" value=""/> <input type="hidden" name="modelDisplayName" value=""/> <input type="hidden" name="topic" value=""/> </form> </div> </div> <div class="search-product-card-contact__support" style="display: none;"> <div class="search-product-card__breadcrumb"> <ul class="search-product-card__breadcrumb__path"> </ul> </div> <div class="search-product-card__support"> <h2 class="search-product-card__title"> What's happening with your product?</h2> <h2 class="search-product-card__ordersupport-title"> What's happening with your order?</h2> <h2 class="search-product-card__ordersupport-symptom-title">Tell us more</h2> <div class="search-product-card__description">Search for a topic or pick one below. We'll find you the best support option.</div> <div class="search-product-card__chips swiper-container" aria-live="polite"> <ul class="search-product-card__chips-list"></ul> </div> <ul class="search-product-card__item-list"></ul> <div class="search-product-card__more"> <a class="cta cta--outlined cta--black cta--icon" href="javascript:void(0);" title="View more" data-link_cat="contact us" data-link_id="contact picker view more>0" data-link_position="contact us>product picker" data-event_name="support_contact_us">View more <svg class="icon" focusable="false"> <use xlink:href="#open-down-bold" href="#open-down-bold"></use> </svg> </a> </div> </div> </div> <div class="search-product-card-contact__options" style="display: none;"> <div class="search-product-card__breadcrumb"> <ul class="search-product-card__breadcrumb__path"> </ul> </div> <div class="su11-link-card su11-link-card__default button-theme--underline "> <div class="su11-link-card__default-search-result"> </div> <div class="su11-link-card__wrap"> <div class="su11-link-card__list"> <div class="su11-link-card__list-wrap"> <div class="su11-link-card__list-item"> <div class="su11-link-card__list-item-wrap"> <h3 class="su11-link-card__list-item-title">Message us </h3> <span class="su11-link-card__recommend top-right">Recommended</span> <span class="su11-link-card__list-item-description"><p>Get support from Samsung Experts and Samsung Care Pros, 24 hours a day, 7 days a week.</p> </span> <div class="su11-link-card__list-item-cta"> <span class="su11-link-card__list-item-cta-wrap"> <a class="scta scta--underline scta--black link-sms" data-sms-number="62913" data-rand-ratio="100" href="javascript:void(0);" target="_self" title="Text "SUPPORT" to 800-726-7864" data-link_id="Text "SUPPORT" to 800-726-7864>message us>1" data-dest_url="javascript:void(0);">Text "SUPPORT" to 800-726-7864 </a> </span> <span class="su11-link-card__list-item-cta-wrap"> <a class="scta scta--underline scta--black link-chat" 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