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data-passive-class='popup-passive' data-popup='0' style='margin-top: 0; margin-bottom: 0;'> <div class='front-container'> <div class='title'> <h2>与汉斯·埃梅尔坎普先生的交谈</h2> </div> <div class='text-image-container'> <div class='text-container'> <p>雷达梅克在设备的整个生命周期内提供广泛的服务范围。服务套餐经过精心设计，能够灵活满足客户的各种需求，从备件供应到解答查询，再到预防性维护、检查和各种培训。雷达梅克可以在多个方面支持您的生产流程。雷达梅克在过去30年积累的丰富知识和经验，能够成为您的优势。雷达梅克服务经理汉斯·埃梅尔坎普先生更详细地介绍了相关内容。</p> </div> <div class='image-container'> </div> </div> </div> </div> <div class='text-image-display no-margin' data-active-class='popup-active' data-passive-class='popup-passive' data-popup='0' style='margin-top: 0; margin-bottom: 0;'> <div class='front-container'> <div class='title'> <h2></h2> </div> <div class='text-image-container'> <div class='text-container'> <p>Emmelkamp先生，请您简单介绍一下自己，告诉我们您在Rademaker公司的工作职责是什么？</p> <p>"我从2006年开始在Rademaker工作。最初在服务部门工作，担任了不同职位长达六年。之后，担任了三年的机械师组长。现在，我已担任服务经理六个月，因此在Rademaker公司担任领导职位已有多年经验。"</p> <p>请问Rademaker的服务部门是如何组织的？</p> <p>"我们能为客户提供全方位的服务。为此，我们可以在任何时间为客户提供服务。我们24小时免费的服务热线确保迅速响应并提供一流的支持。我们拥有经验丰富的服务技术人员，在客户遇到紧急问题时为其提供支持。支持可以通过电话、现场或远程调制解调器进行。我们可以远程访问PLC系统，使我们的服务技术人员可以获取所有机器数据，快速识别问题并着手解决。我们确保客户的机器尽快恢复正常运行。这是我们的主要动力！"</p> <p>"当然，客户期望他们的设备在使用、生产能力、效率和质量方面运行良好。为了实现这一点，Rademaker可以对生产线进行翻新，确保其始终正常运行。我们可根据客户要求每年一到两次在长周末与一组工程师一起访问客户，进行零件检查和更换。这种预防性维护周期可以减少未预期的故障，并延长生产线的使用寿命。"</p> <p>"我们服务部门观察到的新趋势之一是为操作员、技术人员或面包师提供培训。我们培训的目标是提高在维护、技术或技术方面的各个层面的知识和技能。我们提供现有和定制的培训；选择特定的培训取决于客户的需求，可以在Culemborg的技术中心或客户现场进行。"</p> <p>"根据客户需求，我们可以提供定制的、推荐的备件套件。根据固定预算，我们还可以为客户提供定制的备件套件。"</p> <p>那么，如何制定这个备件套件？</p> <p>"这可能是对我们的数据作出反应，也可能是检查结果。有时，特定零件在现场检查时可能显示出关键性。基于我们在客户现场的了解，我们可以为客户提供特殊的、定制的方案。"</p> <p>Emmelkamp先生，清晰明了。那么，Rademaker服务的员工扮演着重要的角色。Rademaker服务的员工需要具备哪些特质才能成功呢？</p> <p>"我们的服务团队的成败取决于合适的人在合适的岗位上。Rademaker服务的员工首先必须友好、亲切。客户始终是核心，这也是我们所有服务人员的基本工具。我们将服务技术人员视为Rademaker的代表，因为他与客户的紧密接触。他不仅需要接受良好的技术培训，还需要善于倾听客户的意见，并能够适当地做出回应。这些都是重要的方面，也是我们确保提供高质量服务的主要标准。"</p> <p>服务质量是最重要的。Rademaker服务与其他设备制造商有什么不同之处？</p> <p>"好问题。我们的技术人员总是有备而来，因为良好的准备能够导致迅速的解决方案。这也是我们经常从客户那里听到的反馈。</p> <p>另一个优势是我们的本地存在。我们非常关注客户，并在产品交付后积极参与运营成功。客户可以随时全年无休地联系我们，即使是在周末和节假日。这确保了我们始终为我们尊贵的客户服务。这是我们的常态，也是我们提供给客户的。这是Rademaker服务的一部分！"</p> <p>这是一个了不起的故事，但客户如何体验Rademaker的服务呢？</p> <p>"我们经</p> </div> <div class='image-container'> </div> </div> </div> <div class='border'></div> </div> <div class='banner-display' style='margin-top: 0; margin-bottom: 0;'> <div class='front-container'> <div class='banner header'> <h1>Rademaker学院</h1> </div> <div class='banner-info'> <p>我们为操作员和技术人员提供培训，以提升他们的知识和我们生产线的性能。我们提供标准培训课程，但当然也可以根据您的Rademaker设备进行定制培训。培训可以在我们位于荷兰库伦堡的技术中心进行，也可以在您的生产设施现场进行。</p> <div class='btn'> <a title="Rademaker academy" data-link-target="" href="/nl/academy">更多信息</a> </div> </div> </div> <div class='ken_burns_effect_wrapper'> <a href="/nl/producten/croissants"><img 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