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<!doctype html> <html lang="en"> <head> <link rel="canonical" href="https://www.idrive.com/privacy" /> <meta name="viewport" content="width=device-width, initial-scale=1.0, minimum-scale=1.0, maximum-scale=1.0, user-scalable=no"> <meta http-equiv="X-UA-Compatible" content="IE=edge"> <META NAME="robots" CONTENT="noindex,nofollow"> <meta http-equiv="Content-Type" content="text/html; charset=utf-8"/> <title>IDrive's commitment to privacy</title> <meta name="description" content="A glance at IDrive's Privacy Policy - what all information we gather, what do we do with the information and with whom do we share it." /> <meta name="keywords" content="IDrive privacy policy, IDrive cloud storage, IDrive online backup " /> <link rel="icon" href="https://static.idriveonlinebackup.com/include/images/favicon.ico" sizes="16x16" /> <link rel="shortcut icon" href="https://static.idriveonlinebackup.com/include/images/favicon.ico" type="image/x-icon" /> <link type="text/css" rel="stylesheet" media="screen" href="https://static.idriveonlinebackup.com/include/css/static-faq-v1.css?v=3.7.9"> <meta name="section" content="IDrive"> <link href="https://fonts.googleapis.com/css?family=Open+Sans:400,600" rel="stylesheet">    <style type="text/css"> .blue_legal .leftnav_terms li a{color: inherit;} </style> <script async src="https://www.googletagmanager.com/gtag/js?id=G-WMXM22QXPN"></script> <script> window.dataLayer = window.dataLayer || []; function gtag(){dataLayer.push(arguments);} gtag('js', new Date()); gtag('config', 'G-WMXM22QXPN'); </script> </head> <body class="inner blue_theme faq_page blue_legal"> <header> <div class="wrapper"> <a href="/" class="mobile_logo_cont"></a> <div class="innerContainer"> <div class="headermenu mmenu"></div> <div class="topheader"> <ul> <li><a href="/idrive/login/loginForm" class="signin_sec">Sign in</a></li> <li><a href="/idrive/signup" class="signup_sec">Sign up</a></li> </ul> </div> </div> </div> </header> <section class="main_nav"> <div class="wrapper"> <nav> <ul> <li><a href="/index.html" class="logo"> Online Backup - IDrive</a></li> <li><a href="/online-backup-features" class="features-link">Features</a></li> <li><a href="/online-backup-download" class="download-link">Download</a></li> <li><a href="/pricing" class="pricing-link">Pricing</a></li> </ul> </nav> </div> </section> <main id="sb-site" class="menu_deactive"> <section class="lg-banner-wrap"> <div class="wrapper"> <h1>Legal Information</h1> </div> </section> <section class="body com-server-bkup sql-server-index"> <div class="wrapper"> <div class="inner_wraper"> <div class="term_header"> <div class="server-nav-menu"><span></span><span></span><span></span></div> <h2>Privacy Policy</h2> </div> <section class="leftnav_terms"> <ul> <li><a href="/terms-and-conditions" name="Terms and Conditions">Terms and Conditions</a></li> <li><a href="/privacy" class="act" name="Privacy Policy "> Privacy Policy </a></li> <li><a href="/termslinks" name="General Public License "> GNU General Public License (GPL) </a></li> <li><a href="/terms_sla" name="Service Level Agreement"> Service Level Agreement (SLA)</a></li> <li><a href="/dmca_policy" name="DMCA Policy"> DMCA Policy </a></li> <li><a href="/acceptable_use_policy" name="Acceptable Use Policy"> Acceptable Use Policy </a></li> <li><a href="/gdpr" name="GDPR"> GDPR </a></li> <li><a href="/compliance-statement" name="Compliance Statement">Compliance Statement</a></li> </ul> </section> <section class="legal content_terms privacy-pge"> <div class="terms_header"> <div class="terms_header_right"> <div class="box2 p-0"> <h2 class="page_title" style="width:auto;margin:0px;"> Privacy Policy </h2> <p class="page_title_right"> <span> Last Updated</span>:  May 01, 2024 </p> </div> </div> <div class="clear"> </div> </div> <div class="faq_terms"> <div class="faq_wrapper"> <p>IDrive Inc. has created this Privacy Policy in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices. </p> <p>Users can access IDrive Inc. services (the "Services") through our websites, applications on Devices, through APIs and through third parties. A "Device" is any computer used to access the Services, including without limitation a desktop computer, laptop, mobile phone, tablet or other consumer electronic device. This Privacy Policy governs your access to IDrive Inc. Services, regardless of how you access it, and by using our Services you consent to the collection, transfer, processing, storage, disclosure and other uses described in this Privacy Policy. All of the different forms of data, content, and information described below are collectively referred to as "information".</p> <p><span class="txtstrong">What Information Do We Gather? </span> <span class="itl">User Provided Information</span> - Due to the nature of our Services, we must collect personal information from users during the registration process including first and last names, a valid credit card to process payment for service, home and/or business postal addresses, an email address, mobile number, and a password. In addition to required member information, we may conduct surveys and ask users to volunteer demographic information to be used on an aggregate basis for internal market research and/or joint research projects with outside companies involved in product development. You may also ask us to import your contacts by giving us access to your Device(s), third party services (for example, your email account) or to use your social networking information if you give us access to your account on social network connection services. You may also provide us with your contacts’ email addresses when sharing folders or files with them. You may also provide us access to your SMS (messages) list, Call logs, and Calendar events from your Device(s) for backup.</p> <p> <span class="itl">Files</span> - We collect and store the files and data you transmit between your Devices and IDrive Inc. infrastructure using our Services. </p> <p><span class="itl">Session Records </span> - To maintain our quality of service and to assist in the analysis of product performance, we may also gather data on connection information, including the timing and size of all packets sent over the Internet during a session, session date and times, Device Internet Protocol ("IP") address, browser type, Device name and/or identification number, and other interactions with the Service. The gathered information is used to ensure the highest quality experience possible. </p> <p> <span class="itl"> Cookies </span>- We use "cookies" to collect information and improve our Services. A cookie is a small data file that we transfer to your Device. We may use "persistent cookies" to save your registration ID and sign in password for future sign in to the Service. We may use "session ID cookies" to enable certain features of the Service, to better understand how you interact with the Service and to monitor aggregate usage and web traffic routing on the Service. The cookies are used solely for identifying user sessions and do not store any personal information regarding the user. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you do not accept cookies, however, you may not be able to use all aspects of the Service. </p> <p><span class="txtstrong">What Do We Do With Gathered Information?</span> Information gathered by us may be used: (i) to provide and improve our Service, (ii) to administer your use of the Service, (iii) to develop new technologies and services, (iv) to personalize and improve your experience, (v) to provide or offer software updates, (vi) to send critical reminders and (vii) to provide product announcements. This may include, for example, use of automated systems and algorithms to analyze account data to detect malware and/or illegal content or recognize patterns to aid us in improving our Services.</p> <p>We may send SMS/emails/push notifications to update you on any product reminders, updates, events, and promotions we may be running. We may use the email addresses and mobile numbers provided by you to send periodic information about our Services and related products. The message/email frequency varies. Message and data rates may apply. In order to present the best possible product to the public, we track the category of services selected by our individual users as well as all information pertaining to user satisfaction. We reserve the right to maintain evaluation and feedback records indefinitely. </p> <p> Our website provides users the opportunity to opt-out of receiving email communications from us at the point where we request information about the visitor. If you wish to not receive future email communications or to no longer receive our service you can go to your personal profile (after signing in to our Service) and uncheck the option to receive communications regarding our services or use the unsubscribe link within email communications. </p> <p> <span class="txtstrong">Who Do We Share Information With?</span> We do not voluntarily share personally identifiable information with any third party without the user's express consent or unless compelled by applicable state and federal laws (see below). We practice a no-sharing policy for subscriber information to third-party policies for their direct marketing purposes. We do not control the practices of our affiliates. If you have questions about how affiliates use the information gathered when you link to them, please read their privacy policies. Our site may contain links to other sites. We are not responsible for the privacy practices or the content of such websites. </p> <p> <span class="itl">Users</span> - We will display your personal information in your profile page. You can review and revise your profile information at any time by accessing your account settings. We may also share or disclose your information with your consent, for example if you use a third party application to access your account (see below). </p> <p> <span class="itl">Service Providers, Business Partners and Others</span> - We may use certain trusted third party companies and individuals to help us provide, analyze, and improve the Service (including but not limited to database management, web analytics, payment processing, and improvement of the Service's features). These third parties may have access to your information only for purposes of performing these tasks on our behalf and under obligations similar to those in this Privacy Policy. </p> <p> <span class="itl">Third-Party Applications</span> - We may share your information with a third party application with your consent, for example when you choose to access our Services through a third-party application. We are not responsible for what those parties do with your information, so you should make sure you trust the application and that it has a privacy policy acceptable to you. </p> <p> <span class="itl">Compliance with Laws and Law Enforcement Requests; Protection of IDrive Inc. Rights</span> - We may disclose to parties outside IDrive Inc. files stored in your account and information about you that we collect when we have a good faith belief that disclosure is reasonably necessary to (i) comply with a law, regulation or compulsory legal request; (ii) protect the safety of any person from death or serious bodily injury; (iii) prevent fraud or abuse of our Services or its users; or (iv) to protect our property rights. </p> <p> <span class="itl">Business Transfers</span> - If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction, but we will notify you (for example, via email and/or a prominent notice on our website) of any change in control or use of your personal information or files, or if either become subject to a different Privacy Policy. We will also notify you of choices you may have regarding the information. </p> <p> <span class="itl">Non-private or Non-Personal Information</span> - We may disclose your non-private, aggregated, or otherwise non-personal information, such as usage statistics of our Service. Our Service may also offer publicly accessible community services such as blogs, forums, and wikis. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. Your posts may remain even after you cancel your account. </p> <p><span class="txtstrong">Access Rights and Choices to Limit Sharing</span>You have the right to request access to all personal information IDrive<sup>®</sup> collects about you by contacting <a href="mailto:privacy@idrive.com">privacy@idrive.com</a>. Your personal information may also be accessed from your Personal Profile page after logging in to your account where you can correct, amend, or delete information related to your account. </p> <p>You may also make requests to limit the sharing of any of your personal information by contacting <a href="mailto:privacy@idrive.com">privacy@idrive.com</a>. For example, you may opt-in or out from receiving communication regarding our Services from your Personal Profile Page or by contacting support. You may also withdraw your consent for us to disclose and/or process your personal information, if you have given us consent in the past. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.</p> <p>All requests for accessing and/or limiting the use of your personal information will be subject to verification of account ownership.</p> <p><span class="txtstrong">Data Retention</span> We will retain your information for as long as your account is active or as needed to provide you our Services. If you wish to cancel your account or request that we no longer use your information to provide you Services, you may delete your account through the account settings after signing in to our Service from our website. Your files will automatically be removed from our servers within 10 business days of cancellation. Please note, that there might be latency in deleting backed-up versions of files that may exist after deletion. We may retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. </p> <p><span class="txtstrong">IDrive<sup>®</sup> Photos</span> In order to upload, store, send, receive, share, delete, or modify your content to the IDrive<sup>®</sup> Photos Service, the account holder must ensure they have the necessary rights to delete, modify, share or upload any content and the content is lawful. You, as the Account holder, are solely responsible for access to, content in, or sharing and use of your Account. All content uploaded to the service is based on your consent provided to the app. The IDrive<sup>®</sup> Photo app cannot modify or delete the media files from the local device without your consent.</p> <p><span class="txtstrong"> Security</span> We take reasonable precautions to protect personal information in our possession from loss, misuse and unauthorized access, disclosure, alteration and destruction. User data is password protected and your password should never be shared with anyone. When we receive certain types of sensitive information such as financial information we redirect visitors to the secure portion of our site using industry standard SSL. </p> <p> <span class="txtstrong">Our Policy Toward Children</span> Our Services are not directed to persons under 13. We do not knowingly collect personally identifiable information from children under 13. If a parent or guardian becomes aware that his or her child has provided us with personal information without their consent, he or she should contact us at <a href="mailto:privacy@idrive.com" class="linkbody">privacy@idrive.com</a>. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information from our files. </p> <p><span class="txtstrong">Data Transfers and Data Privacy Framework </span> When transferring data from the European Union, the European Economic Area, the United Kingdom, and Switzerland, IDrive relies upon a variety of legal mechanisms, such as contracts with our customers and affiliates, Standard Contractual Clauses, the EU-U.S. Data Privacy Framework, the UK Extension to the EU-U.S. Data Privacy Framework, the Swiss-U.S. Data Privacy Framework, and the European Commission's <a href="https://commission.europa.eu/law/law-topic/data-protection/international-dimension-data-protection/adequacy-decisions_en">adequacy decisions</a> about certain countries, as applicable.<br><br> IDrive Inc. has certified its compliance with the EU-U.S. Data Privacy framework and Swiss–U.S. Data Privacy Framework, as well as the UK Extension to the EU-U.S. Data Privacy Framework, as set forth by the U.S. Department of Commerce regarding the collection, use, processing, and retention of personal information transferred from the European Union member countries, the European Economic Area (EEA), the United Kingdom, and Switzerland to the United States. IDrive® also complies with the regulations for all onward transfers of personal information from the EU, EEA, UK, and Switzerland and shall remain liable for onward transfers if a processor processes personal information in a manner inconsistent with the Principles. If there is any conflict between this Privacy Policy and the Data Privacy Framework Principles, the Principles shall govern. You can learn more about the Data Privacy Framework and find IDrive’s certifications <a href="https://www.dataprivacyframework.gov/">here</a>.<br><br> IDrive<sup>®</sup> is subject to oversight by the U.S. Federal Trade Commission. JAMS is the U.S.-based independent organization responsible for reviewing and resolving complaints about our Data Privacy Framework compliance. We ask that you first submit any such complaints directly to us via privacy@idrive.com. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact JAMS at <a href="https://www.jamsadr.com/dpf-dispute-resolution">https://www.jamsadr.com/dpf-dispute-resolution</a> (free of charge). In the event your concern still isn't addressed by JAMS, you may be entitled to binding arbitration under the Data Privacy Framework Principles. </p> <p><span class="txtstrong">California Consumer Privacy Act Notice</span><br> IDrive<sup>®</sup> collects, uses, and shares personal data regarding California residents as described above in this privacy policy. We do not sell any consumers' personal data.</p> <p>Under the California Consumer Privacy Act of 2018, California residents have rights to request access to certain personal data collected about them over the past 12 months, or deletion of their personal data, subject to certain exceptions, and may not be discriminated against because they exercise their rights under the California Consumer Privacy Act. We may require you to provide additional personal data to verify your identity before we process your request; we may not process your request if we are unable to verify your identity. To exercise this right, <a href="/support" class="linkbody" target="_blank"> contact our support team</a> to begin the verification and data removal process.</p> <p><span class="txtstrong">Changes to our Privacy Policy</span> This Privacy Policy may change from time to time. If we make a change to this privacy policy that we believe materially reduces your rights, we will provide you with notice (for example, by email). We may provide notice of changes in other circumstances as well. By continuing to use the Service after those changes become effective, you agree to be bound by the revised Privacy Policy. </p> <p><span class="txtstrong">Contacting Us</span> If you have any questions about this Privacy Policy, the practices of this site or your dealings with this website you can contact:</p> <p> <span class="txtstrong txtstrong2">Attn: Privacy Management</span> <br> IDrive Inc.<br /> 26115, Mureau Road, Suite A, <br /> Calabasas, CA 91302 <br /> <a href="mailto:privacy@idrive.com" class="linkbody">privacy@idrive.com</a> </p> </div> </div> </section> </div> </div> </section> </main> <section class="supportContent fluid-support"> <div class="supportMob"> <a href="/support"> <p class="smart_tel_num">1-818-485-4333</p> </a> </div> </section> <footer> <div class="footerMain"> <div class="wrapper"> <ul> <li> <h4 class="IDlogo"><a href="/">My IDrive</a></h4> </li> <li><a href="/idrive/signup">Sign Up</a></li> <li><a href="/online-backup-features">Features</a></li> <li><a href="/online-backup-download">Download</a></li> <li><a href="/pricing">Pricing Plans</a></li> <li><a href="/online-backup-security">Security</a></li> <li><a href="/online-backup-education">Educational Offer</a></li> <li><a href="https://blog.idrive.com/">Blog</a></li> <li><a href="/idrive-vs-competition">IDrive vs Competition</a></li> <li> <ul class="subcategory"> <li> <h4><a href="/nas-backup" class="h4Link">NAS Backup</a></h4> </li> <li><a href="/synology-backup">Synology Backup</a></li> <li><a href="/qnap-backup">QNAP Backup</a></li> <li><a href="/netgear-backup">Netgear Backup</a></li> <li><a href="/asustor-backup">Asustor Backup</a></li> </ul> </li> </ul> <ul> <li> <h4>Products</h4> </li> <li><a href="/iphone-ipad-android-backup/">iPhone, iPad, Android Backup</a></li> <li><a href="/online-backup-linux ">Linux Backup</a></li> <li><a href="/bare-metal-recovery/">IDrive BMR</a></li> <li><a href="/image-backup">Disk Clone</a></li> <li> <ul class="widFul"> <li> <h4><a href="/server-cloud-backup" class="h4Link">Server Cloud Backup</a></h4> </li> <li><a href="/online-backup-sql-server/" target="_self">SQL Server</a></li> <li><a href="/online-backup-exchange-server/" target="_self">On-premise MS Exchange Server</a></li> <li><a href="/online-backup-sharepoint/" target="_self">On-premise MS SharePoint Server</a></li> <li><a href="/online-backup-oracle-server/" target="_self">Oracle Server</a></li> <li><a href="/online-backup-system-state/" target="_self">System State</a></li> <li><a href="/online-backup-hyper-v/" target="_self">Hyper-V</a></li> <li><a href="/online-backup-vmware/" target="_self">VMware</a></li> </ul> </li> </ul> <ul class="featureList"> <li> <h4>Features</h4> </li> <li> <a href="/multiple-device-online-backup">Multiple Device Online Backup</a></li> <li> <a href="/small-business">Small Businesses</a></li> <li><a href="/dashboard">Manage Computers via Web</a></li> <li><a href="/snapshots">Snapshots</a></li> <li><a href="/true-archiving">True Archiving</a></li> <li> <ul class="subcategory"> <li> <h4>Services</h4> </li> <li><a href="/reseller/">Resellers</a></li> <li><a href="/idrive-express">IDrive Express</a></li> <li><a href="/online-backup-compliance">Business Compliance</a></li> </ul> </li> </ul> <ul class="helpList"> <li> <h4>Resources</h4> </li> <li><a href="/support">Support</a></li> <li><a href="/online-backup-classic-faq">FAQs</a></li> <li><a href="/videos">Video Tutorials</a></li> <li><a href="/online-backup-company">Corporate</a></li> <li><a href="/ventures">IDrive Ventures</a></li> <li><a href="/online-backup-news">Press Releases</a></li> <li><a href="/online-backup-reviews">Reviews</a></li> <li><a href="/terms-and-conditions">Legal</a></li> </ul> </div> </div> <div class="copyright"> <div class="wrapper"> <p>© IDrive Inc.</p> <div class="socialIcons"> <a href="https://www.facebook.com/IDriveBackup" class="facebook" rel="noreferer, ,noopener" target="_blank"> <img src="https://static.idriveonlinebackup.com/source/images/spacer.gif" alt="Facebook"></a> <a href="https://x.com/IDriveBackup" class="twitter" rel="noreferer, ,noopener" target="_blank"> <img src="https://static.idriveonlinebackup.com/source/images/spacer.gif" alt="Twitter"> </a> <a href="https://www.linkedin.com/company/idrive/" class="linkedin" rel="noreferer, ,noopener" target="_blank"> <img src="https://static.idriveonlinebackup.com/source/images/spacer.gif" alt="LinkedIn"> </a> </div> </div> </div> </footer> <script type="text/javascript" src="https://static.idriveonlinebackup.com/source/scripts/inner-script-faq-legal-v1.js?v=3.8.8"></script>  <script type="text/javascript"> window.__lc_criteo = window.__lc_criteo || {}; $(document).ready(function(){ setTimeout(function(){ var lc_criteo = document.createElement('script'); lc_criteo.type = 'text/javascript'; lc_criteo.async = true; lc_criteo.src = ('https:' == document.location.protocol ? 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