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component-margin-bottom--t3 color-set--red"> <div class="na-top__upper theme-color-b4-bg"> <div class="container"> <ul class="na-top__breadcrumb breadcrumb breadcrumb--2 breadcrumb--left"> <li> <span > Home </span> </li> <li> <span > About ITS </span> </li> <li> <a href="/its/About-ITS/Contact-Us" target="_self" class="last"> Contact Us </a> </li> </ul> <h1 class="na-top__title theme-color-text">Contact Us</h1> </div> </div> </div> </div> <main class="page-content" tabindex="-1"> <div style="margin:1em 0em 0em 0em;"> <div style="min-height:50px;">  <div class=""> <div > <div class="ITS_Content_TextImage_5Links "> <div class="container color-set color-set--red "> <div class="static-content "> <div class="color-set--c"> <h2 class="text-center has-margin-bottom theme-color-text h2"> <span class="underline-link__line">Service Numbers and Service Hours</span> </h2> </div> <table class="static-table--normal--border-default--no-zebra " style="width: 100%;"> <thead> <tr> <th style="width: 30%">Service</th> <th style="width: 20%">Location</th> <th style="width: 15%">Phone No.</th> <th style="width: 35%">Service Hours</th> </tr> </thead> <tbody> <tr> <td><strong>Student Computer Centre (SCC)</strong></td> <td><span>4/F, Li Ka Shing Tower (Block M)</span></td> <td><p><span>2766 5949</span></p> <ul> </ul></td> <td><ul><li style="padding-left: 1.55556em;">08:30 - 23:30 (Mon - Fri) </li> <li style="padding-left: 1.55556em;">09:00 - 23:30 (Sat) </li> <li style="padding-left: 1.55556em;">09:00 - 23:30 (Sun & Public Holidays) </li></ul><ul> </ul></td> </tr> <tr> <td><strong>Classroom AV/IT Facilities Support</strong></td> <td><span>/</span></td> <td><p><span>2766 6302</span></p></td> <td><ul> <li style="padding-left: 1.55556em;">08:15 - 21:30 (Mon - Fri) </li> <li style="padding-left: 1.55556em;">08:15 - 17:00 (Sat) </li> <li style="padding-left: 1.55556em;">Closed (Sun & Public Holidays) </li> </ul></td> </tr> <tr> <td><strong>Central Computer Systems</strong></td> <td><span>/</span></td> <td>2766 5945-6</td> <td><ul> <li style="padding-left: 1.55556em;">The computer systems are in operation on a 24-hour basis.</li> </ul></td> </tr> <tr> <td><strong>Computer Equipment Maintenance</strong></td> <td>/</td> <td><span>2601 6466</span></td> <td><ul> <li style="padding-left: 1.55556em;">09:00 - 12:45, 14:00 - 17:30 (Mon - Fri) </li> <li style="padding-left: 1.55556em;">09:00 - 12:00 (Sat) </li> <li style="padding-left: 1.55556em;">Closed (Sun & Public Holidays) </li> </ul></td> </tr> <tr> <td><strong>HelpCentre and Hotline Service</strong></td> <td>M201, Li Ka Shing Tower (Block M)</td> <td><ul>2766 5900</ul></td> <td><ul> <li style="padding-left: 1.55556em;">08:30 - 19:00 (Mon - Fri) </li> <li style="padding-left: 1.55556em;">09:00 - 12:00 (Sat) </li> <li style="padding-left: 1.55556em;">Closed (Sun & Public Holidays) </li> </ul></td> </tr> </tbody> </table> </div> </div> </div> </div> </div> <div id="page-content"> <div style="clear:both;overflow:hidden;display:block;"> <div class="container static-content color-set--red"> <h2 style="text-align: left;">WhatsApp/ WeChat our IT HelpCentre</h2> <p style="text-align: justify;">Our WhatsApp/ WeChat service provides PolyU users a responsive and supportive channel for general enquiry on using IT services.</p> <table> <tbody> <tr> <td style="text-align: left; vertical-align: top;"> <img alt="" src="/its/-/media/Department/ITS/Content/About-ITS/Contact-Us/IT-Online-ServiceDesk/icon_whatsapp.png?h=40&w=40&rev=8faf5b7ab8494ca0a72c162bc3a67f36&hash=22C63350E4041C777BE0ED830D5D42D2" style="height: 40px; width: 40px;" /></td> <td><strong> 6577 9669<br /> <img alt="QR_hc whatsapp" src="/its/-/media/Department/ITS/Content/About-ITS/Contact-Us/IT-Online-ServiceDesk/QR_hc-whatsapp.jpg?h=170&w=170&rev=df30143d99b14d7f8f3a2c495ea5fb8b&hash=FC0DB5BF2CE3D4E28249426B9ABE3B90" style="height: 170px; width: 170px;" /></strong></td> </tr> <tr> <td style="text-align: left; vertical-align: top;"> <strong style="font-size: 1.125rem;"><img alt="icon_wechat" src="/its/-/media/Department/ITS/Content/About-ITS/Contact-Us/IT-Online-ServiceDesk/icon_wechat.png?h=40&w=40&rev=2d28bd61d3c5424a8623bd51476391fd&hash=6981B21B7170998A4FCC92202A49DA1C" style="height: 40px; width: 40px;" /></strong><br /> </td> <td> <p> WeChat ID.<strong>: ITHelpCentre</strong></p> <p><strong><img alt="QR wechat" src="/its/-/media/Department/ITS/Content/About-ITS/Contact-Us/IT-Online-ServiceDesk/QR-wechat.png?h=170&w=170&rev=b576949256da409e85b088135cab02d7&hash=D7CE77CC2A74ED136D416A6677B512EE" style="height: 170px; width: 170px;" /></strong></p> </td> </tr> </tbody> </table> <p><strong style="font-size: 1em;"></strong></p> <p><strong> </strong></p> <p style="text-align: justify;"><strong>WhatsApp/ WeChat Operation Hours:</strong><br /> (Mon – Fri) 8:30 – 19:00, (Sat) 9:00 - 12:00<br /> Enquiry received after <strong>WhatsApp/ WeChat Operation Hours</strong> will be responded on next service day. The turnaround time for a response to an enquiry will be up to 2 hours.<br /> <br /> </p> <h2 style="text-align: left;"> If you need a more in-depth enquiry or further support, please:</h2> <ul> <li style="text-align: justify;">Submit your enquiry to our <a href="https://www.polyu.edu.hk/itservicedesk">IT Online ServiceDesk</a></li> <li style="text-align: justify;">Visit IT HelpCentre (M201, Li Ka Shing Tower) or call HelpCentre Hotline (Tel: 2766 5900) during office hours. (*<a rel="noopener noreferrer" rel="noopener noreferrer" href="https://wayfinding.polyu.edu.hk/campus-map/index.html?lang=en_US&loc=M" target="_blank">location map of IT HelpCentre</a>)</li> <li style="text-align: justify;"></li> <li style="margin-left: 0cm; text-align: justify;"><span>Email: <a href="mailto:its.notice@polyu.edu.hk">its.notice@polyu.edu.hk</a></span></li> </ul> <p> </p> </div> </div> </div>  <div class=""></div> </div> </div> </main> <div id="chatbot"> <a href="#" onclick="openChatbot(); return false;" style="position: fixed; bottom: 65px; z-index: 99999; right: 5px;"> <img style="width:100px;" src="/-/media/system-setting/default-chatbot/chatbot-welcome.gif"> </a> </div> <footer class="page-foot--fact page-foot"> <div class="container color-set--red"> <div class="ft-row component-margin--no-top"> <div class="ft-row__blk ft-row__blk--left"> <ul class="ft-site-link-list"> <li class="ft-site-link-list__item"><a href="/privacy-policy-statement" target="_blank" class="ft-site-link-list__link">Privacy Policy Statement</a></li> <li class="ft-site-link-list__item"><a href="/terms-of-use" target="_blank" class="ft-site-link-list__link">Terms of Use</a></li> <li class="ft-site-link-list__item"><a href="/accessibility" target="_blank" class="ft-site-link-list__link">Accessibility</a></li> <li class="ft-site-link-list__item"><a href="/its/About-ITS/Contact-Us" target="" class="ft-site-link-list__link">Contact Us</a></li> <li class="ft-site-link-list__item"><a href="/its/Sitemap" target="_self" class="ft-site-link-list__link">Sitemap</a></li> </ul> <p class="cp">Copyright © 2021 Information Technology Services Office, The Hong Kong Polytechnic University. 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