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<div class="contextual-nav-desktop"> <div class="region region-sidebar-first">  <ul> <li class="leaf"> <ul> <li class="leaf"><a href="/portal/">MSC Home</a></li> <li class="leaf"><a href="/portal/search">MSC Search by Address</a></li> <li class="leaf"><a href="/portal/advanceSearch">MSC Search All Products</a></li> <li class="expanded"><a href="/portal/resources/productsandtools">MSC Products and Tools</a> <ul> <li class="leaf"><a href="/portal/resources/hazus">Hazus</a></li> <li class="leaf"><a href="/portal/resources/lomc">LOMC Batch Files</a></li> <li class="leaf"><a href="/portal/productAvailability">Product Availability</a></li> </ul> </li> <li class="leaf"><a href="/portal/resources/faq">MSC Frequently Asked Questions (FAQs)</a> </li> <li class="leaf"><a href="/portal/subscriptionHome">MSC Email Subscriptions</a></li> <li class="leaf"><a href="/portal/resources/contact">Contact MSC Help</a></li> </ul> </li> </ul>  </div> </div> </div> </div> <a id="main-content" name="main-content" href="#" class="element-invisible element-focusable">Main Content</a> <div class="block-right"> <div class="content-wrapper"> <section> <h1 class="page-header">FEMA Flood Map Service Center: FAQs</h1> <div class="region region-content"> <section id="block-block-5" class="block block-block clearfix"> <script></script> <style type="text/css"> /* This hides the related links section for disaster/4341 */ body.page-node-317009 div.content > h2, body.page-node-317012 div.content > h2 { display: none; } body.page-taxonomy img.gis_image { border: none; height: 153px !important; margin-right: 0; max-width: 100% !important; width: 198px !important; } div.leadership { margin-bottom: 22px; } div.leadership div.col-md-9 { padding-left:0; margin-left:35px; } div.leadership-main div.col-md-2 { text-align:center; overflow: hidden; } div.headshot-wrapper-big { width:140px; height: 175px; text-align:center; overflow: hidden; margin-top: 7px; } div.content img.leader-headshot-big { margin-left: -25px; height:175px !important; width:175px !important; max-width: inherit !important; text-align:center; } div.headshot-wrapper { height: 113px; width:100px; overflow:hidden; text-align:center; } div.content img.leader-headshot-small { margin-left:-8px; width:115px !important; height:115px !important; max-width: inherit !important; } </style> </section>  </div> <div class="region region-content">  <span id="msc-logout-link-span"></span> <div id="msc-content" role="main" class="region region-content contactus"> <p>This page serves as a reference guide for some of the most common uses of the FEMA Flood Map Service Center. New users of the site will find directions here on how to accomplish various common activities associated with understanding flood risk.</p> <h2>FAQ: General Information</h2> <ol> <li>How do I read a flood map? <p>For step-by-step instructions on how to read a flood map, you may view the <a href="https://www.fema.gov/media-library/assets/documents/7984"> How to Read a Flood Insurance Rate Map Tutorial</a>.</p> </li> <li>Where can I find flood zone definitions? <p>For definitions of Flood Zones, visit the <a href="https://www.fema.gov/floodplain-management/flood-zones">Flood Zones</a> webpage on the FEMA website.</p> </li> <li>Does my community participate in the National Flood Insurance Program? <p>To determine whether a particular community participates in the <a href="https://www.floodsmart.gov/">National Flood Insurance Program</a>, you may consult the <a href="https://www.fema.gov/national-flood-insurance-program/national-flood-insurance-program-community-status-book">Community Status Book</a> for a definitive listing. For more information regarding participation in the NFIP, you may visit the <a href="https://www.fema.gov/participation-national-flood-insurance-program">Participation in the NFIP</a> web page.</p> </li> <li>How do I request a change to my flood zone designation? <p>If you believe your property was incorrectly included in a <a href="https://www.fema.gov/national-flood-insurance-program">National Flood Insurance Program</a> - identified <strong>Special Flood Hazard Area (SFHA)</strong>, you may submit an application to FEMA for a formal determination of the property’s location and/or elevation relative to the SFHA. For more information, please see the following page: <a href="https://www.fema.gov/flood-maps/change-your-flood-zone">Change a Flood Zone Designation</a>. If you know you would like to request a <strong>Letter of Map Change (LOMC)</strong> through the Online LOMC application, you may do so through the following portal: <a href="https://hazards.fema.gov/femaportal/onlinelomc/signin">Online Letter of Map Change</a>.</p> </li> <li>How often does FEMA update flood maps? When is my area going to be next updated? <p>There are three processes FEMA uses to revise a community's effective flood map. More information on each is available on the <a href="https://www.fema.gov/flood-maps/change-your-flood-zone/revision-process#:~:text=Once%20initiated%2C%20FEMA%20will%20process%20a%20request%20to,more%20map%20panels%20are%20physically%20revised%20and%20republished.">Flood Map Revision Processes</a> web page. To learn about the progress of FEMA's active map updates, please visit the Flood Studies Tracker Map: <a href="https://arcg.is/0P8mjD">https://arcg.is/0P8mjD</a>.</p> </li> <li>When will my preliminary map take effect? <p>To learn when preliminary flood maps will take effect for your community, please visit the Flood Studies Tracker Map: <a href="https://arcg.is/0P8mjD">https://arcg.is/0P8mjD</a>.</p> </li> <li>How can I receive updates for new mapping products published for my community? <p>To learn when new mapping products are published to the MSC website for you community, you may sign up for an email <a href="/portal/subscriptionHome">subscription service</a>. The subscription service enables users to create and manage automated email notifications for when new products are posted to the MSC.</p> </li> <li>How does FEMA create flood maps, or Flood Insurance Rate Maps? <p>To learn the process for creating a FIRM, review the <a href="/portal/images/FEMA_Infographic_022114v2-01.jpg">"How is a Flood Map Made?"</a> graphic. The specific methodologies used to analyze a given flood source are described in the <a href="https://www.fema.gov/flood-insurance-study">Flood Insurance Study</a> report for your community.</p> </li> <li>What is a Base Flood Elevation (BFE), and how do I find the BFE for my property? <p>The <a href="https://www.fema.gov/base-flood-elevation">BFE</a> is the computed elevation to which flood waters are anticipated to rise during the base (1-percent-annual-chance) flood event. BFEs, typically rounded to the nearest whole foot, are shown on the flood map for areas where a detailed study has been completed. The BFE can be shown as a number on top of a black wavy line that bisects the floodplain, in parentheses underneath the zone label, or on top of a black straight line that bisects the flood plain. Examples of the two lines with BFE values may be seen below:</p> <img src="/portal/images/FAQ_1.png" alt="The BFE shown as a number on top of a black wavy line that bisects the floodplain, in parentheses underneath the zone label" /> <p><strong>The relationship between the BFE and a structure's elevation determines the flood insurance premium.</strong> For more specific BFE data, consult the <a href="https://www.fema.gov/flood-insurance-study">Flood Insurance Study</a> report for a given community. To learn how to read a Flood Insurance Study, including how to find the BFE for my property, review the <a href="https://www.fema.gov/online-tutorials">FIS Tutorial</a> fact sheet.</p> </li> <li>What is a Coastal Barrier Resources System or Otherwise Protected Area? How can I determine if a property is located in one of these areas? <p>The <a href="https://www.fema.gov/sites/default/files/2020-07/coastal-barrier-resources-act.pdf" >Coastal Barrier Resources Act (CBRA) (fema.gov)</a>, and later amendments, was implemented to minimize loss of human life by discouraging development in high-risk areas, reduce wasteful expenditures of federal resources, and preserve the ecological integrity of areas Congress designates as a <a href="https://www.fema.gov/hmgp-appeal-categories/coastal-barrier-resources-system">Coastal Barrier Resources System | FEMA.gov </a> and <strong>Otherwise Protected Areas (OPAs)</strong>. These areas are called <strong>CBRA zones</strong>. The CBRA Acts removed the Federal government from financial involvement associated with building and development in undeveloped portions of designated coastal barriers (including the Great Lakes). <strong>The sale of National Flood Insurance Program flood insurance is banned for structures built or substantially improved on or after an Area's designation date</strong>.<p> <p>Although FEMA includes CBRS and OPAs on flood maps because of their relevance to the sale of flood insurance, the <a href="https://www.fws.gov/library/collections/official-coastal-barrier-resources-system-maps">official maps</a> are maintained by the U.S. Fish & Wildlife Service (FWS). Additional information regarding CBRA property determinations is provided on the <a href="https://www.fws.gov/program/coastal-barrier-resources-act">FWS website</a>.</p> </li> </ol> <h2>FAQ: Locating Our Products</h2> <ol> <li>I'm having trouble viewing parts of the MSC site. What can I do? <p> To access all functionality of the MSC, Internet Explorer users should confirm that <a href="https://windows.microsoft.com/en-us/internet-explorer/use-compatibility-view#ie=ie-11">Compatibility View</a> is not enabled. In addition, users of Internet Explorer 9 and 10 should take the following steps before using the MSC:<br /> <ol> <li>Open Internet Options under the Tools Menu</li> <li>Click the Advanced tab</li> <li>Scroll down to Security and confirm the following items are checked: "Use TLS 1.1" and "Use TLS 1.2"</li> <li>Click OK to exit Internet Options</li> </ol> <p>If you are still having trouble using the MSC, contact a <a href="https://msc.fema.gov/portal/resources/contact">Map Specialist</a> for assistance.</p> </p> </li> <li>How do I find the current effective flood map? <p>To find the effective Flood Insurance Rate Map (FIRM) or Flood Hazard Boundary Map (FHBM) for your area of interest, you may use the Address Search feature. The Address Search allows you to <a href="https://msc.fema.gov/portal/search">search by specific address or location</a> and save or print your map information. For more information about flood maps, please see the: <a href="https://msc.fema.gov/portal/resources/productsandtools">MSC Products and Tools page</a>.</p> </li> <li>What are historic, preliminary, and pending flood maps? How do I find these maps? <p>For information on historic, preliminary, and pending flood maps, please see the "Regulatory Product Status" on the Map Service Center <strong>Products and Tools</strong> web page found in the navigation to the left. To find a historic, pending, or preliminary Flood Insurance Rate Map (FIRM) or Flood Hazard Boundary Map (FHBM) for your area of interest, you may use the <strong>Search All Products</strong> feature. Search All Products helps you find the different types flood hazard products available for a particular jurisdiction. Historic, pending, and preliminary maps, if available, will be listed in separate sections on the search results page. If more than one map is listed in a given section, you will need to use the Map Index to determine the individual map panel number needed.</p> </li> <li>How do I locate a Flood Insurance Study report? <p>To find the <a href="https://www.fema.gov/flood-insurance-study">FIS</a> report for your area of interest, you may use the Search All Products feature. <strong>Search All Products</strong> helps you find the different types flood hazard products available for a particular jurisdiction</p> </li> <li>How do I locate a Letter of Map Change? <p>For information on LOMCs and how to apply for one, as well as tutorials and Frequently Asked Questions, visit the <a href="https://www.fema.gov/flood-maps/change-your-flood-zone">Change a Flood Zone Designation</a> page.</p> <p>To find any LOMCs that have been issued for a particular area of interest or jurisdiction, you may use the <strong>Search All Products</strong> feature. Please note that <strong>LOMCs issued prior to 1997 are not available from the MSC website</strong>. You may either submit a request to the FEMA Engineering Library or contact your local community map repository, which is often the local building or planning and zoning office for your community.</p> </li> <li>What GIS data and services are available for my area of interest? <p>You may visit our <a href="https://www.fema.gov/flood-maps/national-flood-hazard-layer">National Flood Hazard Layer webpage</a> to learn more about our available GIS data and services.</p> </li> <li>What are Flood Risk Products, and how do I locate them? <p>Flood Risk Products help community officials and the public view and understand the local flood risk. The Search All Products feature can help you find the different types of flood hazard products available for a particular jurisdiction. For more information about Flood Risk Products, including the products that may be available to your community, visit the <a href="https://www.fema.gov/flood-maps/tools-resources/risk-map/products">Risk MAP Flood Risk Products</a> web page.</p> </li> <li>What is Hazus, and how do I download it? <p>Hazus is a nationally applicable standardized methodology that contains models for <strong>estimating potential losses from earthquakes, floods, and hurricanes</strong>. Hazus uses Geographic Information Systems (GIS) technology to <strong>estimate physical, economic, and social impacts of disasters</strong>. It graphically illustrates the limits of identified high-risk locations due to <a href="https://www.fema.gov/earthquake" title="NEHRP information page.">earthquake</a>, <a href="https://www.ready.gov/hurricanes" title="Hurricane preparedness information page">hurricane</a>, <a href="https://www.ready.gov/floods" title="FEMA Flood Hazard">floods</a>, and tsunamis. For more information about the Hazus program, visit the <a href="https://www.fema.gov/hazus">Hazus home page</a>. To acquire a copy of Hazus, visit the <a href="/portal/resources/hazus">Hazus download page</a>.</p> </li> <li>What does it mean when the Address Search results indicate my area is on a non-printed panel? <p>When the Address Search returns result that the area is located on non-printed panel, it means that no physical FIRM panel was printed for the area in question. The area and associated flood zones are only shown on the FIRM Index Map. To locate the FIRM Index, please use the Search All Products function. FEMA typically uses the non-printed panel designation when the area is entirely located within single flood zone.</p> </li> <li>What does it mean when the Address Search results indicate my location is in an "unmapped" area? <p>When the Address Search returns a result that the location is in an "unmapped" area, it means that FEMA has not published a flood map for the area in question. Not every area has been mapped by FEMA. Please reference the Studies Tracker Map (<a href="https://arcg.is/0P8mjD">https://arcg.is/0P8mjD</a>) or call the <a href="https://floodmaps.fema.gov/fhm/fmx_main.html">FMIX</a> to see if a flood study is underway in your area.</p> </li>     <li>How do I locate modeling and other backup data used to recreate the maps? <p>You can order modeling and other backup from the <a href="https://www.fema.gov/national-flood-insurance-program-flood-hazard-mapping/engineering-library">FEMA Engineering Library</a>. You can also <a href="https://hazards.fema.gov/wps/portal/frisel">search for and download</a> recent modeling and backup data online.</p> </li>            </ol> <h2>FAQ: Using Our Products</h2> <ol> <li>My computer will not open the flood map I downloaded. How do I view the map? <p>Most of our maps are provided downloadable in an image file (.TIFF or .PNG). Some computers may not automatically recognize which program is needed to view the file. For customers with Windows® operating systems, right-click on the saved file and select <strong>Open With</strong>. You may then choose <strong>Windows Photo Viewer</strong><sup>™</sup> from the list of available programs.</p> </li> <li>Why can't I create a FIRMette of the FIRM png or tif file through MSC Address Search as before? <p>The Address Search now facilitates quick viewing of flood hazard data directly on the results page and also the ability to "Print" a FIRMette from the latest data in areas with modernized data. If you prefer to use the classic FIRMette web tool to create a printable map, copy the FIRM Panel Number from the Address Search results (e.g. <strong>06037C1610F</strong>) and use Search All Products to search for the FIRM Panel by "Product ID". The product results list under "Effective Products" / "FIRM Panels" will offer "View" and Download ("DL") options. Use the "View" option to create a classic FIRMette. For more information on how to create FIRMettes, consult the "<a href="https://www.fema.gov/sites/default/files/2020-07/fema_find-flood-map-make-FIRMette_tutorial.pdf">How to Find Your FIRM and Make a FIRMette</a>" tutorial.</p> </li> <li>Why can I not print the entire flood map on my printer? <p>FEMA’s Flood Insurance Rate Maps (FIRMs) are approximately two feet by three feet in size when printed to full-scale. A FIRMette is a full-scale section of a FIRM that you create yourself and is formatted to print on most home/office printers. To learn more about FIRMettes, please see the next question.</p> </li> <li>How do I create or print a FIRMette? <p>Consult the "<a href="https://www.fema.gov/sites/default/files/2020-07/fema_find-flood-map-make-FIRMette_tutorial.pdf">How to Find Your FIRM and Make a FIRMette</a>" fact sheet.<p> <p>Preliminary Flood Insurance Rate Maps are not final regulatory products and should not be used for the purposing of making flood determinations. Preliminary FIRMs cannot be viewed with the FIRMette tool, nor accessed with the FIRMette Desktop application. Therefore, a FIRMette cannot be created for preliminary maps.</p> </li> <li>Is there a direct download option available for flood hazard products? <p>Yes, a standardized web address (URL) format is available that enables users to view FIRMs or download any available flood hazard products directly without having to navigate through the MSC or complete a search. To learn more about this process, read the <a href="/msccontent/FEMA_Hazard_Products_Direct_Download.pdf">Flood Hazard Products Direct Download</a> factsheet.</p> </li> <li>Can I receive copies of flood mapping products on paper or CD by mail? <p><strong>FEMA no longer offers flood hazard mapping products in hard-copy or on disc</strong>. All products can be downloaded free-of-charge.</p> </li> <li>Where are the GIS worldfiles that previously accompanied the Flood Insurance Rate Map images? <p>FEMA is no longer creating worldfiles for newly publish FIRM images. They are still available for previously published FIRMs. FEMA provides spatially referenced NFHL GIS data for use in GIS mapping software and provides other tools for viewing and creating FIRMettes from the FIRM images.</p> </li> </ol> <h2>FAQ: Flood Insurance</h2> <ol> <p>For information about flood insurance go to <a href="https://www.fema.gov/flood-insurance"> Flood Insurance | FEMA.gov</a></p> </ol> </div>  </div> <div class="contextual-nav-mobile"></div> <footer class="content-footer"> <div class="region region-footer"> <section id="block-unicorn-social-links-unicorn-social-links" class="block block-unicorn-social-links clearfix"> <div class="socialImagesDiv"> <a id="showThisPageSpan" href="#"><span class="icon-show"><img src="/portal/images/icon_share.png" alt="Click to expand and share this page on social networks"></span><span id="showText">Share This Page.</span></a> <div class="social-images"> <a href="https://www.facebook.com/sharer/sharer.php?u=UNIURL" target="_blank"><img src="/portal/images/icon_facebook.png" alt="Facebook Icon"></a> <a href="https://twitter.com/intent/tweet?text=FEMA+Flood+Map+Service+Center&url=UNIURL&via=fema" target="_blank"><img src="/portal/images/icon_twitter.png" alt="Twitter Icon"></a> <a href="https://www.linkedin.com/shareArticle?mini=true&url=UNIURL&title=FEMA Flood Map Service Center&summary=&source=" target="_blank"><img src="/portal/images/icon_linkedin.png" alt="LinkedIn Icon"></a> <a href="https://plus.google.com/share?url=UNIURL" target="_blank"><img src="/portal/images/icon_googleplus.png" alt="Google Plus Icon"></a> <a href="https://www.tumblr.com/share/link?url=UNIURL&name=FEMA Flood Map Service Center&description=" target="_blank"><img src="/portal/images/icon_tumblr.png" alt="Tumblr Icon"></a> </div> </div> </section>  <section id="block-menu-menu-unicorn-footer-menu" class="block block-menu clearfix"> <ul><li class="first leaf"><a href="//www.fema.gov/" title="">Home</a></li> <li class="leaf"><a href="https://www.fema.gov/about/website-information/plug-ins" title="">Download Plug-ins</a></li> <li class="leaf"><a href="https://www.fema.gov/about" title="">About Us</a></li> <li class="leaf"><a href="https://www.fema.gov/about/website-information/privacy-policy" title="">Privacy Policy</a></li> <li class="leaf"><a href="https://www.fema.gov/foia" title="">FOIA</a></li> <li class="leaf"><a href="https://www.oig.dhs.gov/" title="">Office of the Inspector General</a></li> <li class="leaf"><a href="https://www.fema.gov/about/strategic-plan" title="">Strategic Plan</a></li> <li class="leaf"><a href="https://www.whitehouse.gov" title="">Whitehouse.gov</a></li> <li class="leaf"><a href="https://www.dhs.gov" title="">DHS.gov</a></li> <li class="leaf"><a href="https://www.ready.gov" title="">Ready.gov</a></li> <li class="leaf"><a href="https://www.usa.gov" title="">USA.gov</a></li> <li class="last leaf"><a href="https://www.disasterassistance.gov/" title="">DisasterAssistance.gov</a></li> </ul> </section>  <section id="block-boxes-unicorn-footer-dhs-text" class="block block-boxes block-boxes-simple clearfix"> <div id='boxes-box-unicorn_footer_dhs_text' class='boxes-box'><div class="boxes-box-content"><p><a href="https://www.oig.dhs.gov/hotline"><img src="https://www.oig.dhs.gov/sites/default/files/img/oig-hotline.png" alt="OIG Hotline to report waste and abuse" /></a></p> <p lang="en"><img lang="en" src="/portal/images/icon_usflag.gif" alt="US flag signifying that this is a United States Federal Government website"> Official website of the Department of Homeland Security</p></div></div> </section>  </div> </footer> </section> <div class="clearfix"></div> </div> </div> </div>  <div id="dialog-download-app"></div> <script src="/portal/js/js_AZ9y0PShar4GyPuQUcAgecHmIwX4TUOo0HFPa06mnF0.js"></script> <script src="/portal/js/js_x7i9_K8_u7Lf_Pr4XToSxjCDPT7-3IXdc15I1723_SU.js"></script> </body> </html>