How it works | typedesk

<!DOCTYPE html> <html lang='en'> <head> <title> How it works | typedesk </title> <link rel="stylesheet" href="https://www.typedesk.com/css/app_new.css"> <meta name='description' content="typedesk is the canned responses app used by super-productive people. typedesk works with emails, ticketing systems, chats, social media, and more! "> <link href='/favicon.png' rel='icon'> <meta property='og:url' content="https://www.typedesk.com/text-snippets-how-it-works" /> <meta name="theme-color" content="#ffffff"> <link rel="canonical" href="https://www.typedesk.com/text-snippets-how-it-works"> <meta property='og:title' content="How it works | typedesk " /> <meta property='og:description' content="typedesk is the canned responses app used by super-productive people. typedesk works with emails, ticketing systems, chats, social media, and more! " /> <meta property='og:type' content="website" /> <meta property='og:img' content="/img/ogimg.png" /> <meta content='width=device-width,shrink-to-fit=no' name='viewport'> <meta name='robots' content="index,follow"> <meta name="twitter:card" content="summary" /> <meta name="twitter:title" content="How it works | typedesk " /> <meta name="twitter:description" content="typedesk is the canned responses app used by super-productive people. typedesk works with emails, ticketing systems, chats, social media, and more! " /> <meta name="twitter:image" content="/img/ogimg.png" /> <meta name="twitter:site" content="@typedeskapp" /> <meta name="twitter:creator" content="@typedeskapp" /> <meta name="facebook-domain-verification" content="dm6x7iqq7jd1so2kmu3r4b421fcr5w" /> </head> <body class="home"> <div class="container"> <div class="mb-5 text-center row d-flex flex-column align-items-center justify-content-center"> <div class="col-lg-8"> <img src="https://www.typedesk.com/img/howitworks.svg" alt="Keyboard macros, Automated Responses, Saved Replies, Standardized Messages, Email Scripts"> <h1>Text Snippets for you... and your team!</h1> <p class="lead">typedesk gives your team superpowers to work faster and send better messages to customers, prospects etc. Learn how typedesk can integrate with your tools.</p> <a href="#" data-show-lightbox="howitworks" class="my-3 d-inline-flex text-default align-items-center"> <img class="mr-3" src="https://www.typedesk.com/img/icon_play.svg" alt="Text expansion program, Automation software, Keyboard macros, Pre-written Responses, Text replacement software"> <span class="small">Watch a 3-minute video tour</span> </a> </div> </div> <div class="px-4 my-5 mt-5 row align-items-center"> <div class="my-3 text-center col-lg-6 pr-lg-4 d-block text-lg-left"> <i class="my-2 bi bi-cloud-arrow-down h2 d-block"></i> <h2>Install typedesk on your computer</h2> <img src="https://www.typedesk.com/img/laptop.svg" class="mx-auto my-4 w-75 d-lg-none" alt="Frequently Used Replies, Productivity software, Typing shortcuts, Saved Replies, Windows text expansion"> <p>Unlike other solutions, typedesk is an app that works on any computer (Windows, Mac, Linux) and with any other apps and websites (Gmail, Zendesk, Front, Facebook etc).</p> <p>Once you have installed typedesk on your computer or browser, open the app and create your account.</p> <a class="px-4 py-2 mt-3 btn btn-ghost d-inline-flex align-items-center" href="/getstarted"> Get started for free <i class="mt-1 ml-2 bi bi-arrow-right-short btn__nudge"></i> </a> </div> <div class="order-first px-4 my-3 col-lg-6 px-lg-6 order-lg-last"> <img src="https://www.typedesk.com/img/laptop.svg" class="mx-auto w-100 d-none d-lg-block" alt="Boilerplate Text, Response Templates, Auto-correct software, Typing shortcuts, Time-saving software"> </div> </div> <div class="px-4 row align-items-center px-lg-0"> <div class="my-3 col-lg-6 pr-lg-8"> <img src="https://www.typedesk.com/img/editor.svg" class="w-100" alt="Time-saving software, Text snippet tool, Windows text expansion, Productivity enhancement tool, Workflow automation"> </div> <div class="text-center col-lg-6 pr-lg-4 text-lg-left"> <i class="bi bi-clipboard h2 d-block"></i> <h2>Create your canned responses</h2> <p>Our editor offers the formating options you know and love plus exclusive variables to create powerful templates.</p> <p>For instance, you can create text or select variables, giving your agent customization options to build the perfect <a href="/">canned responses</a>.</p> </div> </div> <div class="my-5 row"> <div class="mx-auto text-center col-lg-8"> <i class="bi bi-journal-arrow-up h2 d-block"></i> <h2>Use your canned responses everywhere</h2> </div> </div> <div x-data="featuretabs()"> <div class="row"> <div class="col"> <div class="featuretabs"> <a @mouseenter="pauseAnimation()" @click.stop.prevent="selectTab(0)" class="tab font-title font-600 active" href="#"> <span> <i class="bi bi-eyeglasses"></i> </span> Quickly Search </a> <a @mouseenter="pauseAnimation()" @click.stop.prevent="selectTab(1)" class="tab font-title font-600" href="#"> <span> <i class="bi bi-box"></i> </span> Build </a> <a @mouseenter="pauseAnimation()" @click.stop.prevent="selectTab(2)" class="tab font-title font-600" href="#"> <span class="pr-2"> <i class="bi bi-box-arrow-in-right"></i> </span> Insert everywhere </a> </div> </div> </div> <div x-show="currentIndex == 0" class="my-6 row align-items-center"> <div class="col-lg-7 pr-lg-6"> <img class="mw-100" src="https://www.typedesk.com/img/shortcut.svg" alt="Custom shortcuts, Automated Responses, Copy and Paste Messages, Productivity enhancement tool, Mac text expansion"> </div> <div class="my-4 col-lg"> <p>Finding the right canned response should be easy and quick. typedesk offers a <u>keyboard-friendly</u> experience and performs offline search for <u>blazing-fast results</u>. </p> <p>Use <b>Alt + C</b> keyboard shortcut to quickly open typedesk and search, or the <b>quick response shortcuts</b> to quickly insert a specific canned response. </p> </div> </div> <div x-show="currentIndex == 1" class="my-6 row align-items-center"> <div class="col-lg-7 pr-lg-6"> <img class="mw-100" src="https://www.typedesk.com/img/build.svg" alt="Smart typing tool, Quick text tool, Text expansion software, Text snippet tool, Time-saving software"> </div> <div class="my-4 col-lg"> <p>What鈥檚 more <u>unprofessional</u> than an email with another customer鈥檚 email, or [ENTER LINK HERE] in the middle of the message?</p> <p>typedesk offers <u>smart placeholders and variables</u> that trigger questions on the fly to build dynamic canned responses without leaving anything behind!</p> </div> </div> <div x-show="currentIndex == 2" class="my-6 row align-items-center"> <div class="col-lg-7 pr-lg-6"> <img class="mw-100" src="https://www.typedesk.com/img/insert.svg" alt="Keyboard macros, Quick text tool, Custom shortcuts, Frequently Used Replies, Templated Emails"> </div> <div class="my-4 col-lg"> <p>typedesk inserts your canned response <u>anywhere</u>, be it your ticketing system (Zendesk, Front, Intercom), your live chat, Wordpress moderation box, Facebook or Twitter comments, AppStore, Google Docs, Word etc.</p> <p><u>It works literally everywhere</u>, making it the perfect tool for your workflow today... and ready for tomorrow鈥檚 challenges!</p> </div> </div> </div> </div> <div class="container-fluid"> <div class="row align-items-center"> <div class="py-8 col-md-8 col-lg-6 bg-primary-alt pr-lg-8 d-flex justify-content-end"> <div class="features__team"> <img src="https://www.typedesk.com/img/bg_team.svg" class="my-6 mw-100 d-md-none" alt="Text expansion app, Response Management, Standardized Messages, Response Templates, Copy and Paste Messages"> <h2>Work together to deliver consistent replies.</h2> <p>We know it can be challenging to speak one voice when there are several people on the front line.</p> <p>typedesk makes it easier for your team to deliver messages with a consistent tone, no matter who鈥檚 writing!</p> <p>Create shared folders to allow your team to create, edit and share canned responses and save time together.</p> </div> </div> <div class="col-md py-lg-6 px-lg-6 d-none d-md-flex"> <img src="https://www.typedesk.com/img/bg_team.svg" class="my-6 mw-100" alt="Abbreviation tool, Windows text expansion, Frequently Used Replies, Saved Replies, Time-saving software"> </div> </div> </div> <div class="my-8 features"> <div class="container px-5 px-lg-0"> <div class="my-4 row"> <div class="mx-auto text-center col-md-8"> <h2>Delightful features for super-productivity</h2> </div> </div> <div class="row px-lg-3"> <div class="my-2 col-lg-4 col-md-6"> <div class="text-center d-flex flex-column align-items-center"> <img src="https://www.typedesk.com/img/feat_quickresponse.svg" alt="Automated Responses, Custom shortcuts, Copy and Paste Messages, Templated Emails, Mac text expansion"> <h4 class="mt-3 mb-2">Quick Responses</h4> <p class="m-O">Use shortcuts to auto-insert canned responses (for instance, :ssgn for your signature).</p> </div> </div> <div class="my-2 col-lg-4 col-md-6"> <div class="text-center d-flex flex-column align-items-center"> <img src="https://www.typedesk.com/img/feat_search.svg" alt="Quick text tool, Automation software, Abbreviation tool, Automated Responses, Response Library"> <h4 class="mt-3 mb-2">Awesome search</h4> <p class="m-O">Our search bar works indexes your canned responses and works even with typos and mistakes.</p> </div> </div> <div class="my-2 col-lg-4 col-md-6"> <div class="text-center d-flex flex-column align-items-center"> <img src="https://www.typedesk.com/img/feat_platform.svg" alt="Time-saving software, Text snippet tool, Email Autoresponders, Pre-written Responses, Copy and Paste Messages"> <h4 class="mt-3 mb-2">Multi-platform</h4> <p class="m-O">typedesk works for your whole team with apps for Windows, Mac, Chrome, Firefox, and a web-only version.</p> </div> </div> <div class="my-2 col-lg-4 col-md-6"> <div class="text-center d-flex flex-column align-items-center"> <img src="https://www.typedesk.com/img/feat_variables.svg" alt="Frequently Used Replies, Phrase expansion software, Mac text expansion, Saved Replies, Response Management"> <h4 class="mt-3 mb-2">Advanced Variables</h4> <p class="m-O">Create advanced canned responses depending on the gender, time of the day, or following your own business logic.</p> </div> </div> <div class="my-2 col-lg-4 col-md-6"> <div class="text-center d-flex flex-column align-items-center"> <img src="https://www.typedesk.com/img/feat_folders.svg" alt="Email Macros, Formatted Responses, Keyboard macros, Response Management, Email Scripts"> <h4 class="mt-3 mb-2">Team Folders</h4> <p class="m-O">Create advanced canned responses depending on the gender, time of the day, or following your own business logic.</p> </div> </div> <div class="my-2 col-lg-4 col-md-6"> <div class="text-center d-flex flex-column align-items-center"> <img src="https://www.typedesk.com/img/feat_keyboard.svg" alt="Automation software, Keyboard macros, Productivity enhancement tool, Email Scripts, Auto-correct software"> <h4 class="mt-3 mb-2">Keyboard-first</h4> <p class="m-O">All the important interactions have been designed keyboard-first, so you can answer your messages without raising a finger!</p> </div> </div> <div class="my-2 col-lg-4 col-md-6"> <div class="text-center d-flex flex-column align-items-center"> <img src="https://www.typedesk.com/img/feat_offline.svg" alt="Windows text expansion, Keyboard macros, Text expansion program, Abbreviation tool, Pre-made Messages"> <h4 class="mt-3 mb-2">Offline-friendly</h4> <p class="m-O">typedesk works locally, meaning you don鈥檛 have to wait to get your canned responses.</p> </div> </div> </div> </div> </div> <div class="home__lightbox home__lightbox--video" data-lightbox="howitworks"> <video controlslist="nodownload" controls id="testimonial"> <source src="https://fs1.nyc3.cdn.digitaloceanspaces.com/videos/howitworks.mp4" type="video/mp4"> Your browser does not support the video tag. </video> <i class="text-white bi bi-x home__lightbox__close"></i> </div> <script type="application/ld+json"> { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [{ "@type": "ListItem", "position": 1, "name": "typedesk Canned Responses", "item": "https://www.typedesk.com" }, { "@type": "ListItem", "position": 2, "name": "How it works", "item": 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How it works | typedesk