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Ticket abschicken - Linevast Hosting
<!doctype html> <html lang="en"> <head> <meta charset="utf-8" /> <meta name="viewport" content="width=device-width, initial-scale=1, shrink-to-fit=no"> <title>Ticket abschicken - Linevast Hosting</title> <!-- Styling --> <link href="/templates/twenty-one/css/all.min.css?v=9df355" rel="stylesheet"> <link href="/templates/twenty-one/css/theme.min.css?v=9df355" rel="stylesheet"> <link href="/assets/css/fontawesome-all.min.css" rel="stylesheet"> <link href="/templates/twenty-one/css/custom.css" rel="stylesheet"> <script> var csrfToken = '64acaf23d4292cad95742a81fb84486d65b6fca2', markdownGuide = 'Markdown Guide', locale = 'de', saved = 'gespeichert', saving = 'speichern', whmcsBaseUrl = "", requiredText = 'erforderlich', recaptchaSiteKey = "6LcLy84aAAAAAO255YR0c2RpS07p1VZzOINWMnaL"; </script> <script src="/templates/twenty-one/js/scripts.min.js?v=9df355"></script> </head> <body class="primary-bg-color" data-phone-cc-input=""> <header id="header" class="header"> <div class="navbar navbar-light"> <div class="container"> <a class="navbar-brand mr-3" href="/index.php"> <img src="/assets/img/logo.png" alt="Linevast Hosting" class="logo-img"> </a> <form method="post" action="/knowledgebase/search" class="form-inline ml-auto"> <input type="hidden" name="token" value="64acaf23d4292cad95742a81fb84486d65b6fca2" /> <div class="input-group search d-none d-xl-flex"> <div class="input-group-prepend"> <button class="btn btn-default" type="submit"> <i class="fas fa-search"></i> </button> </div> <input class="form-control appended-form-control font-weight-light" type="text" name="search" placeholder="In der Wissensdatenbank suchen..."> </div> </form> <ul class="navbar-nav toolbar"> <li class="nav-item ml-3"> <a class="btn nav-link cart-btn" href="/cart.php?a=view"> <i class="far fa-shopping-cart fa-fw"></i> <span id="cartItemCount" class="badge badge-info">0</span> <span class="sr-only">Mein Warenkorb</span> </a> </li> <li class="nav-item ml-3 d-xl-none"> <button class="btn 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id="Primary_Navbar-Store"> <a class="pr-4 dropdown-toggle" data-toggle="dropdown" aria-haspopup="true" aria-expanded="false" href="#"> Shop </a> <ul class="dropdown-menu"> <li menuItemName="Browse Products Services" class="dropdown-item" id="Primary_Navbar-Store-Browse_Products_Services"> <a href="/store" class="dropdown-item px-2 py-0"> Alle anzeigen </a> </li> <div class="dropdown-divider"></div> <li menuItemName="Web-Hosting" class="dropdown-item" id="Primary_Navbar-Store-Web-Hosting"> <a href="/store/web-hosting" class="dropdown-item px-2 py-0"> Web-Hosting </a> </li> <li menuItemName="Managed-Server" class="dropdown-item" id="Primary_Navbar-Store-Managed-Server"> <a href="/store/managed-server" class="dropdown-item px-2 py-0"> Managed-Server </a> </li> <li menuItemName="symantec" class="dropdown-item" id="Primary_Navbar-Store-symantec"> <a href="/store/ssl-certificates" class="dropdown-item px-2 py-0"> SSL-Zertifikate </a> </li> <div class="dropdown-divider"></div> <li 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href="/affiliates.php"> Partnerprogramm </a> </li> <li menuItemName="Contact Us" class="d-block" id="Primary_Navbar-Contact_Us"> <a class="pr-4" href="/contact.php"> Kontaktieren Sie uns </a> </li> <li class="d-none dropdown collapsable-dropdown"> <a class="dropdown-toggle" href="#" id="navbarDropdownMenu" role="button" data-toggle="dropdown" aria-haspopup="true" aria-expanded="false"> Mehr </a> <ul class="collapsable-dropdown-menu dropdown-menu" aria-labelledby="navbarDropdownMenu"> </ul> </li> </ul> <ul class="navbar-nav ml-auto"> <li menuItemName="Account" class="d-block no-collapse dropdown no-collapse" id="Secondary_Navbar-Account"> <a class=" dropdown-toggle" data-toggle="dropdown" aria-haspopup="true" aria-expanded="false" href="#"> Konto </a> <ul class="dropdown-menu dropdown-menu-right"> <li menuItemName="Login" class="dropdown-item" id="Secondary_Navbar-Account-Login"> <a href="/clientarea.php" class="dropdown-item px-2 py-0"> Einloggen </a> </li> <li menuItemName="Register" class="dropdown-item" id="Secondary_Navbar-Account-Register"> <a href="/register.php" class="dropdown-item px-2 py-0"> Registrieren </a> </li> <div class="dropdown-divider"></div> <li menuItemName="Forgot Password?" class="dropdown-item" id="Secondary_Navbar-Account-Forgot_Password?"> <a href="/password/reset" class="dropdown-item px-2 py-0"> Passwort vergessen? </a> </li> </ul> </li> </ul> </div> </div> </div> </header> <nav class="master-breadcrumb" aria-label="breadcrumb"> <div class="container"> <ol class="breadcrumb"> <li class="breadcrumb-item"> <a href="index.php"> Support </a> </li> <li class="breadcrumb-item"> <a href="clientarea.php"> Dashboard </a> </li> <li class="breadcrumb-item"> <a href="supporttickets.php"> Supporttickets </a> </li> <li class="breadcrumb-item active" aria-current="page"> Ticket abschicken </li> </ol> </div> </nav> <section id="main-body"> <div class="container"> <div class="row"> <div class="col-12 primary-content"> <form method="post" action="/submitticket.php?step=3" enctype="multipart/form-data" role="form"> <input type="hidden" name="token" value="64acaf23d4292cad95742a81fb84486d65b6fca2" /> <div class="card"> <div class="card-body extra-padding"> <h3 class="card-title">Neues Ticket erstellen</h3> <div class="alert alert-primary" role="alert"> <strong>Vertrieb:</strong> Ticket-System oder Tel. +49 3327-4372551 (Mo.-Fr. 09:00 - 18:00 Uhr)<br> <strong>Störungen:</strong> Ticket-System oder Tel. +49 3327-4372551 (Mo.-So. 00:00 - 24:00 Uhr)<br> <strong>Technischer-Support:</strong> Ticket-System (Mo.-Fr. 09:00 - 18:00 Uhr)<br><br> <p><b>Hinweis zum technischen Support am Telefon:</b> Wir möchten Ihnen versichern, dass unser Ziel immer ist, Ihnen schnellstmöglich zu helfen und effiziente Lösungen anzubieten. Bitte haben Sie jedoch Verständnis dafür, dass nicht jedes komplexe technische Problem sofort am Telefon für Sie gelöst werden kann. Manche Probleme erfordern eine detaillierte Überprüfung von Server-Logs, Konfigurationsdateien oder Datenbanken, die sorgfältig durchgeführt werden muss, um die Ursache ohne weitere Beeinträchtigungen zu identifizieren. Solche Arbeiten durchzuführen, während gleichzeitig ein Kunde am Telefon ist, führt nicht immer zu den bestmöglichen Ergebnissen. Aus diesem Grund erfolgt der technische Support in der Regel über unser Ticket-System. Wir danken Ihnen für Ihr Verständnis und Ihre Kooperation.</p> <p><b>Hinweis zum Bereitschaftsdienst:</b> Bei kritischen Störungen, die sofortige Aufmerksamkeit erfordern – wie Serverausfälle oder Sicherheitsbedrohungen – ist unser Bereitschaftsdienst auch außerhalb der regulären Geschäftszeiten bereit einzugreifen und notwendige Maßnahmen zu ergreifen, um Ausfallzeiten zu minimieren und die Sicherheit zu maximieren. Leider gibt es manchmal Unklarheiten darüber, was als ein solches kritisches Problem gilt. Kritische Probleme oder Störungen haben einen unmittelbaren und schwerwiegenden Einfluss auf die Betriebsfähigkeit, Sicherheit oder Verfügbarkeit von Diensten, die wir entgeltlich bereitstellen. Nicht dazu gehören beispielsweise: Performance-Probleme, Fehler in nicht-kritischen Anwendungen, Benutzerseitige Konfigurationsfehler und Routineanfragen für Support oder Informationen, die keine sofortige Reaktion erfordern. Bitte haben Sie daher Verständnis dafür, dass solche Angelegenheiten nur nach gesonderter Vereinbarung (Service Level Agreements) außerhalb der regulären Geschäftszeiten (Mo.-Fr. 09:00 - 18:00 Uhr) bearbeitet werden.</p> </div> <div class="row"> <div class="form-group col-md-4"> <label for="inputName">Name</label> <input type="text" name="name" id="inputName" value="" class="form-control" /> </div> <div class="form-group col-md-5"> <label for="inputEmail">Email</label> <input type="email" name="email" id="inputEmail" value="" class="form-control" /> </div> </div> <div class="row"> <div class="form-group col-md-10"> <label for="inputSubject">Betreff</label> <input type="text" name="subject" id="inputSubject" value="" class="form-control" /> </div> </div> <div class="row"> <div class="form-group col-md-3"> <label for="inputDepartment">Abteilung</label> <select name="deptid" id="inputDepartment" class="form-control" onchange="refreshCustomFields(this)"> <option value="3" selected="selected"> Support </option> </select> </div> <div class="form-group col-md-3"> <label for="inputPriority">Priorität</label> <select name="urgency" id="inputPriority" class="form-control"> <option value="High"> Hoch </option> <option value="Medium" selected="selected"> Mittel </option> <option value="Low"> Niedrig </option> </select> </div> </div> <div class="form-group"> <label for="inputMessage">Nachricht</label> <textarea name="message" id="inputMessage" rows="12" class="form-control markdown-editor" data-auto-save-name="client_ticket_open"></textarea> </div> <div class="form-group"> <label for="inputAttachments">Anhänge</label> <div class="input-group mb-1 attachment-group"> <div class="custom-file"> <label class="custom-file-label text-truncate" for="inputAttachment1" data-default="Choose file"> Datei hochladen... </label> <input type="file" class="custom-file-input" name="attachments[]" id="inputAttachment1"> </div> <div class="input-group-append"> <button class="btn btn-default" type="button" id="btnTicketAttachmentsAdd"> <i class="fas fa-plus"></i> Mehr hinzufügen </button> </div> </div> <div class="file-upload w-hidden"> <div class="input-group mb-1 attachment-group"> <div class="custom-file"> <label class="custom-file-label text-truncate"> Datei hochladen... </label> <input type="file" class="custom-file-input" name="attachments[]"> </div> </div> </div> <div id="fileUploadsContainer"></div> <div class="text-muted"> <small>Erlaubte Dateiendungen: .jpg, .gif, .jpeg, .png, .pdf, .txt, .asc, .csr, .zip, .tar, .rar, .tar, .docx, .xls, .tar.gz, .ods, .tpl, .csv, .ovpn, .xlsx, .doc, .mp4, .avi, .ppk, .pub, .key, .plain, .p7c (Max file size: 64MB)</small> </div> </div> <div id="customFieldsContainer"> </div> <div id="autoAnswerSuggestions" class="w-hidden"></div> <div class="text-center margin-bottom"> <div class="text-center row justify-content-center"> <div id="google-recaptcha-domainchecker" class="form-group recaptcha-container mx-auto"></div> </div> </div> <p class="text-center"> <button type="submit" id="openTicketSubmit" class="btn btn-primary disable-on-click btn-recaptcha"> Ticket abschicken </button> <a href="supporttickets.php" class="btn btn-default">Abbrechen</a> </p> <small>*Mit dem Absenden des Formulars, erklären Sie sich mit unseren <a href="https://linevast.de/datenschutz.html">Datenschutzbestimmungen</a> einverstanden.</small> </div> </div> </form> <script> jQuery(document).ready(function() { getTicketSuggestions(); }); </script> </div> </div> <div class="clearfix"></div> </div> </div> </section> <footer id="footer" class="footer"> <div class="container"> <ul class="list-inline mb-7 text-center float-lg-right"> <li class="list-inline-item"> <button type="button" class="btn" data-toggle="modal" data-target="#modalChooseLanguage"> <div class="d-inline-block align-middle"> <div class="iti-flag de"></div> </div> Deutsch / EUR </button> </li> </ul> <ul class="nav justify-content-center justify-content-lg-start mb-7"> <li class="nav-item"> <a class="nav-link" href="/contact.php"> Kontaktieren Sie uns </a> </li> <li class="nav-item"> <a class="nav-link" href="https://linevast.de/agb.html" target="_blank">AGB</a> </li> </ul> <p class="copyright mb-0"> Copyright © 2024 Linevast Hosting. All Rights Reserved. </p> </div> </footer> <div id="fullpage-overlay" class="w-hidden"> <div class="outer-wrapper"> <div class="inner-wrapper"> <img src="/assets/img/overlay-spinner.svg" alt=""> <br> <span class="msg"></span> </div> </div> </div> <div class="modal system-modal fade" id="modalAjax" tabindex="-1" role="dialog" aria-hidden="true"> <div class="modal-dialog"> <div class="modal-content"> <div class="modal-header"> <h5 class="modal-title"></h5> <button type="button" class="close" data-dismiss="modal"> <span aria-hidden="true">×</span> <span class="sr-only">Close</span> </button> </div> <div class="modal-body"> Lädt... </div> <div class="modal-footer"> <div class="float-left loader"> <i class="fas fa-circle-notch fa-spin"></i> Lädt... </div> <button type="button" class="btn btn-default" data-dismiss="modal"> Close </button> <button type="button" class="btn btn-primary modal-submit"> Submit </button> </div> </div> </div> </div> <form method="get" action="/submitticket.php?step=2&deptid=3&"> <div class="modal modal-localisation" id="modalChooseLanguage" tabindex="-1" role="dialog"> <div class="modal-dialog modal-lg" role="document"> <div class="modal-content"> <div class="modal-body"> <button type="button" class="close text-light" data-dismiss="modal" aria-label="Close"> <span aria-hidden="true">×</span> </button> <h5 class="h5 pt-5 pb-3">Sprache wählen</h5> <div class="row item-selector"> <input type="hidden" name="language" data-current="german" value="german" /> <div class="col-4"> <a href="#" class="item" data-value="english"> English </a> </div> <div class="col-4"> <a href="#" class="item active" data-value="german"> Deutsch </a> </div> </div> </div> <div class="modal-footer"> <button type="submit" class="btn btn-default">Bestätigen</button> </div> </div> </div> </div> </form> <form action="#" id="frmGeneratePassword"> <div class="modal fade" id="modalGeneratePassword"> <div class="modal-dialog"> <div class="modal-content"> <div class="modal-header bg-primary text-white"> <h4 class="modal-title"> Generate Password </h4> <button type="button" class="close" data-dismiss="modal" aria-label="Close"> <span aria-hidden="true">×</span> </button> </div> <div class="modal-body"> <div class="alert alert-danger w-hidden" id="generatePwLengthError"> Please enter a number between 8 and 64 for the password length </div> <div class="form-group row"> <label for="generatePwLength" class="col-sm-4 col-form-label">Passwortlänge</label> <div class="col-sm-8"> <input type="number" min="8" max="64" value="12" step="1" class="form-control input-inline input-inline-100" id="inputGeneratePasswordLength"> </div> </div> <div class="form-group row"> <label for="generatePwOutput" class="col-sm-4 col-form-label">Generiertes Passwort</label> <div class="col-sm-8"> <input type="text" class="form-control" id="inputGeneratePasswordOutput"> </div> </div> <div class="row"> <div class="col-sm-8 offset-sm-4"> <button type="submit" class="btn btn-default btn-sm"> <i class="fas fa-plus fa-fw"></i> Neues Passwort generieren </button> <button type="button" class="btn btn-default btn-sm copy-to-clipboard" data-clipboard-target="#inputGeneratePasswordOutput"> <img src="/assets/img/clippy.svg" alt="Copy to clipboard" width="15"> Copy </button> </div> </div> </div> <div class="modal-footer"> <button type="button" class="btn btn-default" data-dismiss="modal"> Close </button> <button type="button" class="btn btn-primary" id="btnGeneratePasswordInsert" data-clipboard-target="#inputGeneratePasswordOutput"> In die Zwischenablage kopieren </button> </div> </div> </div> </div> </form> <style> #tableServicesList [data-type='service'], #tableServicesList .sorting_disabled, #tableDomainsList [data-type='domain'], #tableDomainsList .sorting_disabled:nth-child(2) {display: none;} </style> </body> </html>