CINXE.COM
Adobe - Contact Adobe
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd"> <html xmlns="http://www.w3.org/1999/xhtml" lang="en" xml:lang="EN"><!-- InstanceBegin template="/Templates/no-pocket.dwt" codeOutsideHTMLIsLocked="true" --> <head><script type="text/javascript" src="/_static/js/bundle-playback.js?v=HxkREWBo" charset="utf-8"></script> <script type="text/javascript" src="/_static/js/wombat.js?v=txqj7nKC" charset="utf-8"></script> <script>window.RufflePlayer=window.RufflePlayer||{};window.RufflePlayer.config={"autoplay":"on","unmuteOverlay":"hidden"};</script> <script type="text/javascript" src="/_static/js/ruffle/ruffle.js"></script> <script type="text/javascript"> __wm.init("https://web.archive.org/web"); __wm.wombat("http://www.adobe.com/aboutadobe/contact.html?promoid=JOPDO","20120302225215","https://web.archive.org/","web","/_static/", "1330728735"); </script> <link rel="stylesheet" type="text/css" href="/_static/css/banner-styles.css?v=S1zqJCYt" /> <link rel="stylesheet" type="text/css" href="/_static/css/iconochive.css?v=3PDvdIFv" /> <!-- End Wayback Rewrite JS Include --> <meta http-equiv="Content-Type" content="text/html; charset=UTF-8"/> <meta http-equiv="Content-Language" content="en-us"/> <meta name="robots" content="noodp"/> <!-- InstanceParam name="locale" type="text" value="en_us" --> <!-- InstanceParam name="globalnav" type="boolean" value="true" --> <!-- InstanceParam name="globalfooter" type="boolean" value="true" --> <!-- InstanceParam name="header" type="boolean" value="true" --> <!-- InstanceParam name="modules" type="text" value="tab,treesection,dropdown,sifr" --> <!-- InstanceParam name="identity" type="text" value="adobe" --> <!-- Shell Template Revision: 1.20 --> <!-- No Pocket Template Revision: 1.16 --> <!-- InstanceBeginEditable name="doctitle" --> <title>Adobe - Contact Adobe</title> <meta name="description" content="Have a question for Adobe? We’ll direct you to the best place to get that question answered."/> <!-- InstanceEndEditable --> <link rel="icon" href="/web/20120302225215im_/http://www.adobe.com/favicon.ico" type="image/x-icon"/> <link rel="shortcut icon" href="/web/20120302225215im_/http://www.adobe.com/favicon.ico" type="image/x-icon"/> <!--[if gte IE 5 & lt IE 8]> <script type="text/javascript" src="http://wwwimages.adobe.com/www.adobe.com/ubi/template/identity/lib/style-nurse.js"></script> <![endif]--> <link rel="stylesheet" type="text/css" href="https://web.archive.org/web/20120302225215cs_/http://wwwimages.adobe.com/www.adobe.com/ubi/template/identity/adobe/screen.css?modules=tab,treesection,dropdown,sifr" media="screen"/> <link rel="stylesheet" type="text/css" href="https://web.archive.org/web/20120302225215cs_/http://wwwimages.adobe.com/www.adobe.com/ubi/template/identity/adobe/print.css" media="print"/> <link type="text/css" rel="stylesheet" href="https://web.archive.org/web/20120302225215cs_/http://wwwimages.adobe.com/www.adobe.com/ubi/template/identity/adobe/screen/no-pocket.css"/> <!--[if IE 6]> <script type="text/jscript">try{document.execCommand("BackgroundImageCache", false, true);} catch(e) {};</script> <![endif]--> <script type="text/javascript" src="https://web.archive.org/web/20120302225215js_/http://wwwimages.adobe.com/www.adobe.com/ubi/template/identity/lib/prototype.js"></script> <script id="adobe" type="text/javascript" src="https://web.archive.org/web/20120302225215js_/http://wwwimages.adobe.com/www.adobe.com/ubi/template/identity/adobe.js"></script> <script type="text/javascript" src="https://web.archive.org/web/20120302225215js_/http://wwwimages.adobe.com/www.adobe.com/ubi/template/identity/adobe/Cookie.js"></script> <script type="text/javascript" src="https://web.archive.org/web/20120302225215js_/http://wwwimages.adobe.com/www.adobe.com/ubi/template/identity/adobe/global.js"></script> <link rel="stylesheet" href="https://web.archive.org/web/20120302225215cs_/http://wwwimages.adobe.com/www.adobe.com/ubi/template/identity/adobe/screen/wcms.css" media="screen"/> <link rel="stylesheet" href="https://web.archive.org/web/20120302225215cs_/http://wwwimages.adobe.com/www.adobe.com/ubi/template/identity/adobe/screen/gnav.css" media="screen"/> <script type="text/javascript" src="https://web.archive.org/web/20120302225215js_/http://wwwimages.adobe.com/www.adobe.com/lib/com.adobe/module/SearchBuddy.js"></script> <script type="text/javascript"> adobe.SelectFix = (function() { var Construct0r = function() { }; Construct0r.prototype = { doFix: function() { for(var i = 0, n; (n = document.getElementsByTagName("select")[i]); i++) { n.style.visibility = "hidden"; } }, undoFix: function() { for(var i = 0, n; (n = document.getElementsByTagName("select")[i]); i++) { n.style.visibility = "visible"; } } }; return new Construct0r(); })(); /*---------------------------------------------------------------------- Namespace: adobe.u.input ----------------------------------------------------------------------*/ adobe.u.input = { /*---------------------------------------------------------------------- Method: autoFill Set the value of an form input to the title while empty and unfocused. > adobe.u.input.autoFill($("myTextField"), "some text"); > > $("myTextField").autoFill("some text"); Parameters: element - Element instance Returned Value: Element instance ----------------------------------------------------------------------*/ autoFill: function(element, fill) { var element = element; // setup lexical reference var fill = fill; // setup lexical reference if(!fill) { return element; } if(!element.value) { element.value = fill; } Element.observe(element, "focus", _handleFocus); Element.observe(element, "blur", _handleBlur); return element; function _handleFocus(event) { if(element.value == fill) { element.value = ""; } } function _handleBlur(event) { if(element.value) { return; } else { element.value = fill; } } } } Element.addMethods("INPUT", adobe.u.input); Element.addMethods("TEXTAREA", adobe.u.input); getSearchParams = adobe.u.getSearchParam; document.observe('dom:loaded', function() { new SearchBuddy(); }); </script> <script type="text/javascript" src="https://web.archive.org/web/20120302225215js_/http://wwwimages.adobe.com/www.adobe.com/ubi/template/identity/adobe/GlobalNav.js"></script> <script type="text/javascript"> document.observe('dom:loaded', function() { var n = $("search-input"); if (Object.isElement(n)) { var f = n.getAttribute("title"); n.autoFill(f); } }); </script> <link rel="stylesheet" href="https://web.archive.org/web/20120302225215cs_/http://wwwimages.adobe.com/www.adobe.com/ubi/template/identity/adobe/screen/gfooter.css" media="screen"/> <link rel="stylesheet" href="https://web.archive.org/web/20120302225215cs_/http://wwwimages.adobe.com/www.adobe.com/ubi/template/identity/adobe/screen/gfooter_override.css" media="screen"/> <script type="text/javascript" src="https://web.archive.org/web/20120302225215js_/http://wwwimages.adobe.com/www.adobe.com/ubi/template/identity/adobe/GlobalFooter.js"></script> <script type="text/javascript"> var info = getCategoriesInfo(); if(isWinDesktop() || isMacDesktop() ) { adobe.link("lib/sifr3-r419/css/sIFR-screen.css", {media: "screen"}); adobe.link("lib/sifr3-r419/css/sIFR-print.css", {media: "print"}); adobe.link("adobe/screen/content-header.sifr.css", {media: "screen"}); adobe.Loader.requireAsset("https://web.archive.org/web/20120302225215/http://wwwimages.adobe.com/www.adobe.com/ubi/template/identity/lib/sifr3-r419/js/source/sifr.js"); var myriad_semi_bold = { src: "https://web.archive.org/web/20120302225215/http://wwwimages.adobe.com/www.adobe.com/ubi/template/identity/lib/sifr3-r419/flash/myriad-semi-bold.latin.swf" } adobe.Loader.requireAsset("https://web.archive.org/web/20120302225215/http://wwwimages.adobe.com/www.adobe.com/ubi/template/identity/adobe/invoke/fire_sifr.js"); } </script> <script type="text/javascript"> adobe.link("adobe/TabNav/tabZen.css", { media: "screen" }); adobe.link("adobe/TabNav.js"); Event.observe(window, "load", function() { $$(".dyn-tabsection").collect(function(tab) { return adobe.TabNav.FromDom(tab, { readQuery: true }); }).invoke("update"); }); </script> <script type="text/javascript" src="https://web.archive.org/web/20120302225215js_/http://wwwimages.adobe.com/www.adobe.com/ubi/template/identity/adobe/Tree.js"></script> <script type="text/javascript"> adobe.link("adobe/Tree/treesection/screen.css", {media: "screen"}); document.observe("dom:loaded", function() { $$(".dyn-treesection").collect(function(el) { return new adobe.Tree(el, { style_uninitialized: "dyn-treesection", style_initialized: "treesection", select_button: ".tree-button" }, { toggle_all: "Alt+click to show/hide all features" }); }); }); </script> <!-- InstanceBeginEditable name="head" --> <script type="text/javascript"> <!-- if (typeof(lpUnit)=='undefined') var lpUnit="service"; if (typeof(lpLanguage)=='undefined') var lpLanguage='english'; --> </script> <script type="text/javascript" id="lpScriptTag" src="https://web.archive.org/web/20120302225215js_/http://wwwimages.adobe.com/www.adobe.com/lib/com.liveperson/mtagconfig.js"></script> <script type="text/javascript"> <!-- function showExtendedTelephone() { $('extendedTelephoneLink').hide(); $('extendedTelephoneDiv').show(); vars=new Object(); vars.pageName = document.URL.substring(0, (document.URL.indexOf("?") == -1) ? document.URL.length : document.URL.indexOf("?")); vars.pageName+=": Other Phone Numbers" s.t(vars); } function checkParameter() { issueValue = adobe.u.getSearchParam("issue"); subissueValue = adobe.u.getSearchParam("subissue"); if (issueValue != null) { truncatedIssueValue = issueValue.truncate(14, ''); } if (subissueValue != null) { truncatedSubIssueValue = subissueValue.truncate(14, ''); } $('js_content').show(); if ((subissueValue==null) || (truncatedIssueValue == truncatedSubIssueValue)) { if (issueValue != null) { switch(issueValue) { case "myOptions_dlinst": $('issue').selectedIndex = 1; processIssue(issueValue); break; case "myOptions_activate": $('issue').selectedIndex = 2; processIssue(issueValue); break; case "myOptions_snerror": $('issue').selectedIndex = 3; processIssue(issueValue); break; case "myOptions_serialnum": $('issue').selectedIndex = 4; processIssue(issueValue); break; case "myOptions_whatsuppt": $('issue').selectedIndex = 5; processIssue(issueValue); break; case "myOptions_prodissues": $('issue').selectedIndex = 6; processIssue(issueValue); break; case "myOptions_register": $('issue').selectedIndex = 7; processIssue(issueValue); break; case "myOptions_regtrouble": $('issue').selectedIndex = 8; processIssue(issueValue); break; case "myOptions_adobeacct": $('issue').selectedIndex = 9; processIssue(issueValue); break; case "myOptions_placeorder": $('issue').selectedIndex = 10; processIssue(issueValue); break; case "myOptions_eduorder": $('issue').selectedIndex = 11; processIssue(issueValue); break; case "myOptions_returncancelorder": $('issue').selectedIndex = 12; processIssue(issueValue); break; case "myOptions_changesubscription": $('issue').selectedIndex = 13; processIssue(issueValue); break; case "myOptions_orderstatus": $('issue').selectedIndex = 14; processIssue(issueValue); break; case "myOptions_otherorderproblem": $('issue').selectedIndex = 15; processIssue(issueValue); break; case "myOptions_avlconsider": $('issue').selectedIndex = 16; processIssue(issueValue); break; case "myOptions_avllogin": $('issue').selectedIndex = 17; processIssue(issueValue); break; case "myOptions_avlother": $('issue').selectedIndex = 18; processIssue(issueValue); break; } } if (subissueValue != null) { switch(subissueValue) { case "myOptions_dlinst_1": $('subissue').selectedIndex = 1; showResults(subissueValue); break; case "myOptions_dlinst_2": $('subissue').selectedIndex = 2; showResults(subissueValue); break; case "myOptions_dlinst_3": $('subissue').selectedIndex = 3; showResults(subissueValue); break; case "myOptions_dlinst_4": $('subissue').selectedIndex = 4; showResults(subissueValue); break; case "myOptions_dlinst_5": $('subissue').selectedIndex = 5; showResults(subissueValue); break; case "myOptions_serialnum_1": $('subissue').selectedIndex = 1; showResults(subissueValue); break; case "myOptions_serialnum_2": $('subissue').selectedIndex = 2; showResults(subissueValue); break; case "myOptions_adobeacct_1": $('subissue').selectedIndex = 1; showResults(subissueValue); break; case "myOptions_adobeacct_2": $('subissue').selectedIndex = 2; showResults(subissueValue); break; case "myOptions_adobeacct_3": $('subissue').selectedIndex = 3; showResults(subissueValue); break; case "myOptions_placeorder_1": $('subissue').selectedIndex = 1; showResults(subissueValue); break; case "myOptions_placeorder_2": $('subissue').selectedIndex = 2; showResults(subissueValue); break; case "myOptions_placeorder_6": $('subissue').selectedIndex = 3; showResults(subissueValue); break; case "myOptions_placeorder_3": $('subissue').selectedIndex = 4; showResults(subissueValue); break; case "myOptions_placeorder_4": $('subissue').selectedIndex = 5; showResults(subissueValue); break; case "myOptions_placeorder_5": $('subissue').selectedIndex = 6; showResults(subissueValue); break; case "myOptions_eduorder_1": $('subissue').selectedIndex = 1; showResults(subissueValue); break; case "myOptions_eduorder_2": $('subissue').selectedIndex = 2; showResults(subissueValue); break; case "myOptions_eduorder_3": $('subissue').selectedIndex = 3; showResults(subissueValue); break; case "myOptions_returncancelorder_1": $('subissue').selectedIndex = 1; showResults(subissueValue); break; case "myOptions_returncancelorder_2": $('subissue').selectedIndex = 2; showResults(subissueValue); break; case "myOptions_returncancelorder_3": $('subissue').selectedIndex = 3; showResults(subissueValue); break; } } } } function processHelpLink(linkno) { if (linkno == '1') { $('issue').selectedIndex = 2; processIssue("myOptions_activate"); } else if (linkno == '2') { $('issue').selectedIndex = 1; processIssue("myOptions_dlinst"); } else if (linkno == '3') { $('issue').selectedIndex = 14; processIssue("myOptions_orderstatus"); } else if (linkno == '4') { $('issue').selectedIndex = 3; processIssue("myOptions_snerror"); } else if (linkno == '5') { $('issue').selectedIndex = 10; processIssue("myOptions_placeorder"); } } var myOptions = { myOptions_dlinst: [ "issueRefineSelect", "myOptions_dlinst_1", "myOptions_dlinst_2", "myOptions_dlinst_3", "myOptions_dlinst_4", "myOptions_dlinst_5" ], myOptions_serialnum: [ "issueRefineSelect", "myOptions_serialnum_1", "myOptions_serialnum_2" ], myOptions_adobeacct: [ "issueRefineSelect", "myOptions_adobeacct_1", "myOptions_adobeacct_2", "myOptions_adobeacct_3" ], myOptions_placeorder: [ "issueRefineSelect", "myOptions_placeorder_1", "myOptions_placeorder_2", "myOptions_placeorder_6", "myOptions_placeorder_3", "myOptions_placeorder_4", "myOptions_placeorder_5" ], myOptions_eduorder: [ "issueRefineSelect", "myOptions_eduorder_1", "myOptions_eduorder_2", "myOptions_eduorder_3" ], myOptions_returncancelorder: [ "issueRefineSelect", "myOptions_returncancelorder_1", "myOptions_returncancelorder_2", "myOptions_returncancelorder_3" ] }; var myOptionsText = { myOptions_dlinst: [ "Refine your request", "I'm trying to use trial software from Adobe.", "I'm trying to use Adobe Reader, Flash Player, Shockwave, or other free Adobe software.", "I have a multi-user business license (Adobe Volume Licensing).", "I'm trying to use a single-user product I bought from Adobe or another merchant.", "I'm trying to use a product that came with my computer or other device." ], myOptions_serialnum: [ "Refine your request", "My product is registered.", "My product isn't registered or I don't know if it is." ], myOptions_adobeacct: [ "Refine your request", "I have a standard individual account.", "I have a multi-user business account (Adobe Volume Licensing).", "I need help with my online subscription." ], myOptions_placeorder: [ "Refine your request", "I'm interested in one to four copies for home or home office use.", "I'm a student or educator and I want to buy one copy at an education discount.", "I'm interested in multiple licenses for an educational institution.", "I'm interested in five or more copies for a small or medium business.", "I'm interested in Adobe Connect.", "I'm interested in an enterprise-class solution." ], myOptions_eduorder: [ "Refine your request", "I want to know whether I qualify for education discounts.", "I purchased from Adobe and need to submit my ID or check status.", "I purchased from a different merchant and need to submit my ID or check status." ], myOptions_returncancelorder: [ "Refine your request", "I purchased directly from Adobe.", "I purchased from a retail store or distributor.", "I want to switch from Mac OS to Windows or vice versa." ] }; function processIssue(sel) { $$('#subissue>option').invoke("remove"); $$('#tryFirstResults>div').invoke("hide"); $$('#alsoTryResults>div').invoke("hide"); $('tryFirstDiv', 'alsoTryDiv', 'commonHelpDiv').invoke("hide"); var itemsToShow = myOptions[sel]; var itemsTextToShow = myOptionsText[sel]; if (itemsToShow) { for (var i=0, l=itemsToShow.length; i<l; i++) { $('subissue').options[i] = new Option(itemsTextToShow[i], itemsToShow[i]); } $('subissue').selectedIndex = 0; $('issueRefine').show(); } else { $("issueRefine").hide(); if (sel == 'Select') { $("commonHelpDiv").show(); } else if (sel != 'Select') { showResults(sel); } } } function showResults(sel) { $$('#tryFirstResults>div').invoke("hide"); $$('#alsoTryResults>div').invoke("hide"); $('tryFirstDiv', 'alsoTryDiv').invoke("hide"); if (sel != 'issueRefineSelect') { var solutionsToShow = sel + "_tryFirstDiv"; var moreToShow = sel + "_alsoTryDiv"; $(solutionsToShow).show(); $('tryFirstDiv').show(); vars=new Object(); vars.pageName = document.URL.substring(0, (document.URL.indexOf("?") == -1) ? document.URL.length : document.URL.indexOf("?")); vars.pageName+=": Try This First: " + solutionsToShow; s.t(vars); if ($(moreToShow)) { $(moreToShow).show(); $('alsoTryDiv').show(); vars=new Object(); vars.pageName = document.URL.substring(0, (document.URL.indexOf("?") == -1) ? document.URL.length : document.URL.indexOf("?")); vars.pageName+=": You May Also Try: " + moreToShow; s.t(vars); } setupChat.delay(2, sel); } } function setupChat(sel) { if (sel == 'myOptions_dlinst_1') { var lpUnit="service-download"; var chatIssue="I'm trying to use trial software from Adobe."; reloadMTag( {'vars' : [{'scope':'page', 'name':'unit', 'value':lpUnit},{'scope':'session', 'name':'language', 'value':lpLanguage}]}, [{'name':'chat-service-download-english-contact', 'pid':sel+'_chat', 'ovr':'lpMTagConfig.db2', 'afterStartPage': true}] ); lpAddVars('session','IssueType',chatIssue); } else if (sel == 'myOptions_dlinst_4') { var lpUnit="service-download"; var chatIssue="I'm trying to use a single-user product I bought from Adobe or another merchant."; reloadMTag( {'vars' : [{'scope':'page', 'name':'unit', 'value':lpUnit},{'scope':'session', 'name':'language', 'value':lpLanguage}]}, [{'name':'chat-service-download-english-contact', 'pid':sel+'_chat', 'ovr':'lpMTagConfig.db2', 'afterStartPage': true}] ); lpAddVars('session','IssueType',chatIssue); } else if (sel == 'myOptions_activate') { var lpUnit="service-a"; var chatIssue="I need help activating or deactivating my software."; reloadMTag( {'vars' : [{'scope':'page', 'name':'unit', 'value':lpUnit},{'scope':'session', 'name':'language', 'value':lpLanguage}]}, [{'name':'chat-service-a-english-contact', 'pid':sel+'_chat', 'ovr':'lpMTagConfig.db2', 'afterStartPage': true}] ); lpAddVars('session','IssueType',chatIssue); } else if (sel == 'myOptions_serialnum_1') { var lpUnit="service-a"; var chatIssue="I can't find my serial number. My product is registered."; reloadMTag( {'vars' : [{'scope':'page', 'name':'unit', 'value':lpUnit},{'scope':'session', 'name':'language', 'value':lpLanguage}]}, [{'name':'chat-service-a-english-contact-1', 'pid':sel+'_chat', 'ovr':'lpMTagConfig.db2', 'afterStartPage': true}] ); lpAddVars('session','IssueType',chatIssue); } else if (sel == 'myOptions_serialnum_2') { var lpUnit="service-a"; var chatIssue="I can't find my serial number. My product isn't registered or I don't know if it is."; reloadMTag( {'vars' : [{'scope':'page', 'name':'unit', 'value':lpUnit},{'scope':'session', 'name':'language', 'value':lpLanguage}]}, [{'name':'chat-service-a-english-contact-1', 'pid':sel+'_chat', 'ovr':'lpMTagConfig.db2', 'afterStartPage': true}] ); lpAddVars('session','IssueType',chatIssue); } else if (sel == 'myOptions_regtrouble') { var lpUnit="service-a"; var chatIssue="I'm having trouble registering my product."; reloadMTag( {'vars' : [{'scope':'page', 'name':'unit', 'value':lpUnit},{'scope':'session', 'name':'language', 'value':lpLanguage}]}, [{'name':'chat-service-a-english-contact-1', 'pid':sel+'_chat', 'ovr':'lpMTagConfig.db2', 'afterStartPage': true}] ); lpAddVars('session','IssueType',chatIssue); } else if (sel == 'myOptions_adobeacct_1') { var lpUnit="service"; var chatIssue="I need help with my account. I have a standard individual account."; reloadMTag( {'vars' : [{'scope':'page', 'name':'unit', 'value':lpUnit},{'scope':'session', 'name':'language', 'value':lpLanguage}]}, [{'name':'chat-service-waittime-english-contact-1', 'pid':sel+'_chat', 'ovr':'lpMTagConfig.db2', 'afterStartPage': true}] ); lpAddVars('session','IssueType',chatIssue); } else if (sel == 'myOptions_adobeacct_2') { var lpUnit="service-c"; var chatIssue="I have a multi-user business account (Adobe Volume Licensing)."; reloadMTag( {'vars' : [{'scope':'page', 'name':'unit', 'value':lpUnit},{'scope':'session', 'name':'language', 'value':lpLanguage}]}, [{'name':'chat-service-c-english-contact', 'pid':sel+'_chat', 'ovr':'lpMTagConfig.db2', 'afterStartPage': true}] ); lpAddVars('session','IssueType',chatIssue); } else if (sel == 'myOptions_adobeacct_3') { var lpUnit="service"; var chatIssue="I need help with my account. I need help with my online subscription."; reloadMTag( {'vars' : [{'scope':'page', 'name':'unit', 'value':lpUnit},{'scope':'session', 'name':'language', 'value':lpLanguage}]}, [{'name':'chat-service-waittime-english-contact-1', 'pid':sel+'_chat', 'ovr':'lpMTagConfig.db2', 'afterStartPage': true}] ); lpAddVars('session','IssueType',chatIssue); } else if (sel == 'myOptions_returncancelorder_1') { var lpUnit="service"; var chatIssue="I want to return, change or cancel my order. I purchased directly from Adobe."; reloadMTag( {'vars' : [{'scope':'page', 'name':'unit', 'value':lpUnit},{'scope':'session', 'name':'language', 'value':lpLanguage}]}, [{'name':'chat-service-waittime-english-contact-2', 'pid':sel+'_chat', 'ovr':'lpMTagConfig.db2', 'afterStartPage': true}] ); lpAddVars('session','IssueType',chatIssue); } else if (sel == 'myOptions_otherorderproblem') { var lpUnit="service"; var chatIssue="I have a different order-related problem."; reloadMTag( {'vars' : [{'scope':'page', 'name':'unit', 'value':lpUnit},{'scope':'session', 'name':'language', 'value':lpLanguage}]}, [{'name':'chat-service-waittime-english-contact-1', 'pid':sel+'_chat', 'ovr':'lpMTagConfig.db2', 'afterStartPage': true}] ); lpAddVars('session','IssueType',chatIssue); } else if (sel == 'myOptions_avllogin') { var lpUnit="service-c"; var chatIssue="I can't log in, or I need help changing my account information."; reloadMTag( {'vars' : [{'scope':'page', 'name':'unit', 'value':lpUnit},{'scope':'session', 'name':'language', 'value':lpLanguage}]}, [{'name':'chat-service-c-english-contact-1', 'pid':sel+'_chat', 'ovr':'lpMTagConfig.db2', 'afterStartPage': true}] ); lpAddVars('session','IssueType',chatIssue); } else if (sel == 'myOptions_avlother') { var lpUnit="service-phone"; var chatIssue="I have a different licensing problem or question."; reloadMTag( {'vars' : [{'scope':'page', 'name':'unit', 'value':lpUnit},{'scope':'session', 'name':'language', 'value':lpLanguage}]}, [{'name':'chat-service-phone-english-contact', 'pid':sel+'_chat', 'ovr':'lpMTagConfig.db2', 'afterStartPage': true}] ); lpAddVars('session','IssueType',chatIssue); } } Event.observe(window, 'load', function() { $('extendedTelephoneDiv').hide(); $('extendedTelephoneLink', 'supportcontact').invoke("show"); $("issue").selectedIndex = 0; checkParameter.delay(1); }); --> </script> <!-- InstanceEndEditable --> </head> <body> <!--googleoff: all--><a href="/web/20120302225215/http://www.adobe.com/help/accessibility.html" tabindex="1" id="accesslink">Accessibility</a><!--googleon: all--> <!--googleoff: index--> <!-- $Id: globalnav_ssi.html,v 1.24.2.3 2012/02/01 22:40:18 dgasior Exp $ --> <form id="globalnav-search" class="searchbuddy LayoutSlimHidden" name="globalnav-search" method="get" action="/web/20120302225215/http://www.adobe.com/go/gnav_search" accept-charset="utf-8"> <div id="SiteHeader" class="SiteHeader Text TextSmall"> <span id="globalnav"></span> <a href="/web/20120302225215/http://www.adobe.com/go/gnav_adobe_logo_en_us" id="shHome" class="SiteHeaderHome">Adobe</a> <div class="SiteHeaderBar" id="shBar"> <div class="SiteHeaderDropdownLink SiteHeaderBarItem SiteHeaderBarItemFirst" id="shProducts"> <a href="/web/20120302225215/http://www.adobe.com/go/gnav_products_en_us" id="shProductsLink" class="SiteHeaderBarLink">Products</a> <div class="SiteHeaderDropPanel" id="ProductsPanel"> <div class="SiteHeaderPanelRow SiteHeaderPanelLink" id="shProducts3"> <span class="SiteHeaderPanelHeader"><a href="/web/20120302225215/http://www.adobe.com/go/gnavtray_products_acrobat_en_us">Acrobat</a></span> </div> <div class="SiteHeaderPanelRow SiteHeaderPanelLink" id="shProducts1"> <span class="SiteHeaderPanelHeader"><a href="/web/20120302225215/http://www.adobe.com/go/gnavtray_products_creativesuite_en_us">Creative Suite</a></span> </div> <div class="SiteHeaderPanelRow SiteHeaderPanelLink" id="shProducts5"> <span class="SiteHeaderPanelHeader"><a href="/web/20120302225215/http://www.adobe.com/go/gnavtray_products_digitalmarketingsuite_en_us">Digital Marketing Suite</a></span> </div> <div class="SiteHeaderPanelRow SiteHeaderPanelLink" id="shProducts7"> <span class="SiteHeaderPanelHeader"><a href="/web/20120302225215/http://www.adobe.com/go/gnavtray_products_digitalpublishingsuite_en_us">Digital Publishing Suite</a></span> </div> <div class="SiteHeaderPanelRow SiteHeaderPanelLink" id="shProducts6"> <span class="SiteHeaderPanelHeader"><a href="/web/20120302225215/http://www.adobe.com/go/gnavtray_products_elements_en_us">Elements</a></span> </div> <div class="SiteHeaderPanelRow SiteHeaderPanelLink" id="shProducts2"> <span class="SiteHeaderPanelHeader"><a href="/web/20120302225215/http://www.adobe.com/go/gnavtray_products_photoshop_en_us">Photoshop</a></span> </div> <div class="SiteHeaderPanelRow SiteHeaderPanelLink" id="shProducts4"> <span class="SiteHeaderPanelHeader"><a href="/web/20120302225215/http://www.adobe.com/go/gnavtray_products_touchapps_en_us">Touch Apps</a></span> </div> <div class="SiteHeaderPanelRow SiteHeaderPanelLinkNoBar" id="shProducts8"> <a href="/web/20120302225215/http://www.adobe.com/go/gnavtray_products_moreproducts_en_us">More products</a> </div> </div> </div> <div class="SiteHeaderDropdownLink SiteHeaderBarItem SiteHeaderBarItemFirst" id="shSolutions"> <a href="/web/20120302225215/http://www.adobe.com/go/gnav_solutions_en_us" id="shSolutionsLink" class="SiteHeaderBarLink">Solutions</a> <div class="SiteHeaderDropPanel" id="SolutionsPanel"> <div class="SiteHeaderPanelRow SiteHeaderPanelLink" id="shSolutions5"> <span class="SiteHeaderPanelHeader"><a href="/web/20120302225215/http://www.adobe.com/go/gnavtray_solutions_digitalmarketing_en_us">Digital marketing</a></span> </div> <div class="SiteHeaderPanelRow SiteHeaderPanelLink" id="shSolutions1"> <span class="SiteHeaderPanelHeader"><a href="/web/20120302225215/http://www.adobe.com/go/gnavtray_solutions_digitalmedia_en_us">Digital media</a></span> </div> <div class="SiteHeaderPanelRow SiteHeaderPanelLink" id="shSolutions2"> <span class="SiteHeaderPanelHeader"><a href="/web/20120302225215/http://www.adobe.com/go/gnavtray_solutions_education_en_us">Education</a></span> </div> <div class="SiteHeaderPanelRow SiteHeaderPanelLink" id="shSolutions3"> <span class="SiteHeaderPanelHeader"><a href="/web/20120302225215/http://www.adobe.com/go/gnavtray_solutions_financialservices_en_us">Financial services</a></span> </div> <div class="SiteHeaderPanelRow SiteHeaderPanelLink" id="shSolutions4"> <span class="SiteHeaderPanelHeader"><a href="/web/20120302225215/http://www.adobe.com/go/gnavtray_solutions_government_en_us">Government</a></span> </div> <div class="SiteHeaderPanelRow SiteHeaderPanelLink" id="shSolutions7"> <span class="SiteHeaderPanelHeader"><a href="/web/20120302225215/http://www.adobe.com/go/gnavtray_solutions_wem_en_us">Web Experience Management</a></span> </div> <div class="SiteHeaderPanelRow SiteHeaderPanelLinkNoBar" id="shSolutions6"> <a href="/web/20120302225215/http://www.adobe.com/go/gnavtray_solutions_moresolutions_en_us">More solutions</a> </div> </div> </div> <a href="/web/20120302225215/http://www.adobe.com/go/gnav_learning_en_us" id="shLearning" class="SiteHeaderBarItem SiteHeaderBarLink">Learning</a> <a href="/web/20120302225215/http://www.adobe.com/go/gnav_help_en_us" id="shHelp" class="SiteHeaderBarItem SiteHeaderBarLink">Help</a> <a href="/web/20120302225215/http://www.adobe.com/go/gnav_downloads_en_us" id="shDownloads" class="SiteHeaderBarItem SiteHeaderBarLink">Downloads</a> <a href="/web/20120302225215/http://www.adobe.com/go/gnav_company_en_us" id="shCompany" class="SiteHeaderBarItem SiteHeaderBarLink">Company</a> <div class="SiteHeaderDropdownLink SiteHeaderBarItem" id="shStore"> <a href="/web/20120302225215/http://www.adobe.com/go/gnav_store_en_us" class="SiteHeaderBarLink" id="shStoreLink">Buy</a> <div class="SiteHeaderDropPanel" id="StorePanel"> <div class="SiteHeaderPanelRow SiteHeaderPanelLink" id="shStore1"> <span class="SiteHeaderPanelHeader"><a href="/web/20120302225215/http://www.adobe.com/go/gnavtray_store_homeuse_en_us">Home use</a></span> for personal and home office </div> <div class="SiteHeaderPanelRow SiteHeaderPanelLink" id="shStore2"> <span class="SiteHeaderPanelHeader"><a href="/web/20120302225215/http://www.adobe.com/go/gnavtray_store_education_en_us">Education</a></span> for students, educators, and staff </div> <div class="SiteHeaderPanelRow SiteHeaderPanelLink" id="shStore3"> <span class="SiteHeaderPanelHeader"><a href="/web/20120302225215/http://www.adobe.com/go/gnavtray_store_business_en_us">Business</a></span> for small and medium businesses </div> <div class="SiteHeaderPanelRow SiteHeaderPanelLink" id="shStore4"> <span class="SiteHeaderPanelHeader"><a href="/web/20120302225215/http://www.adobe.com/go/gnavtray_store_licensingprograms_en_us">Licensing programs</a></span> for businesses, schools, and government </div> <div class="SiteHeaderPanelRow SiteHeaderPanelLink" id="shStore5"> <span class="SiteHeaderPanelHeader"><a href="/web/20120302225215/http://www.adobe.com/go/gnavtray_store_specialoffers_en_us">Special offers</a></span> </div> </div> </div> <a href="/web/20120302225215/http://www.adobe.com/go/gnav_search" id="shSearchButton" class="SiteHeaderBarItem SiteHeaderSearchButton" style="display: none;">Search</a> <div class="SiteHeaderBarItem SiteHeaderBarItemLast"> </div> <div id="site-search" class="SiteHeaderSearch"> <input title="Search" type="text" id="search-input" name="term" maxlength="1000"/> <input type="hidden" id="searchbuddy-loc" name="loc" value="en_us"/> <button type="submit" id="search-submit" class="icon-replace search">Search</button> </div> </div> <div class="SiteHeaderUser"> <div id="shSignInBlock" class="Link"> <a id="shInfo" class="SiteHeaderUserItem SiteHeaderInfo">Info</a> <a href="/web/20120302225215/http://www.adobe.com/cfusion/membership/index.cfm?loc=en_us&nl=1" id="shSignIn" class="SiteHeaderUserItem LinkStrong">Sign in</a> </div> <a href="/web/20120302225215/http://www.adobe.com/cfusion/membership/index.cfm?loc=en_us&nl=1" id="shWelcome" class="SiteHeaderUserItem SiteHeaderArrow LinkStrong" style="display: none;">Welcome, <span id="screenName"></span></a> <div id="MyCartLinkContainer"> <a href="/web/20120302225215/http://www.adobe.com/go/gnav_mycart_en_us" id="shMyCart" class="SiteHeaderUserItem SiteHeaderCart">My cart<span id="cartQuantity"></span></a> </div> <a href="/web/20120302225215/http://www.adobe.com/go/gnav_myorders_en_us" id="shMyOrders" class="SiteHeaderUserItem">My orders</a> <a href="/web/20120302225215/http://www.adobe.com/go/gnav_myadobe_en_us" id="shMyAdobe" class="SiteHeaderUserItem">My Adobe</a> </div> <div class="SiteHeaderPopPanelShadow width-150" id="WelcomePanelShadow" style="display: none;"></div> <div class="SiteHeaderPopPanel width-150" id="WelcomePanel" style="display: none;"> <div class="SiteHeaderPanelRow SiteHeaderPanelLink" id="shMyAccount"> <a class="SiteHeaderPanelHeader" href="/web/20120302225215/http://www.adobe.com/go/gnavtray_myadobe_en_us">My Adobe</a> </div> <div class="SiteHeaderPanelRow SiteHeaderPanelLink" id="shMyOrders2"> <a class="SiteHeaderPanelHeader" href="/web/20120302225215/http://www.adobe.com/go/gnavtray_myadobe_myorders_en_us">My orders</a> </div> <div class="SiteHeaderPanelRow SiteHeaderPanelLink" id="shMyInformation"> <a class="SiteHeaderPanelHeader" href="/web/20120302225215/http://www.adobe.com/go/gnavtray_myadobe_myinformation_en_us">My information</a> </div> <div class="SiteHeaderPanelRow SiteHeaderPanelLink" id="shMyPreferences"> <a class="SiteHeaderPanelHeader" href="/web/20120302225215/http://www.adobe.com/go/gnavtray_myadobe_mypreferences_en_us">My preferences</a> </div> <div class="SiteHeaderPanelRow SiteHeaderPanelLink" id="shSignOut"> <a class="SiteHeaderPanelHeader" href="/web/20120302225215/http://www.adobe.com/cfusion/membership/logout.cfm">Sign out</a> </div> </div> <div class="SiteHeaderPopPanelShadow width-250" id="InfoPanelShadow" style="display: none;"></div> <div class="SiteHeaderPopPanel width-250" id="InfoPanel" style="display: none;"> <div class="SiteHeaderPanelRow"> <span class="SiteHeaderPanelHeader">Why sign in?</span> Sign in to manage your account and access trial downloads, product extensions, community areas, and more. </div> </div> </div> </form> <div id="SiteHeaderMobile" class="SiteHeaderMobile LayoutHidden LayoutSlim Text TextSmall"> <a href="/web/20120302225215/http://www.adobe.com/go/gnav_adobe_logo_en_us" id="shHomeMobile" class="SiteHeaderHome SiteHeaderHomeMobile">Adobe</a> <div class="SiteHeaderBar SiteHeaderBarMobile" id="shBarMobile"> <span class="SiteHeaderBarItemMobile SiteHeaderBarItemMobileNoLeftBorder" id="shProductsMobileSpan"><a href="/web/20120302225215/http://www.adobe.com/go/gnav_products_en_us" id="shProductsMobile" class="SiteHeaderBarLink">Products</a></span> <span class="SiteHeaderBarItemMobile" id="shSectionsMobileSpan"><a href="#" id="shSectionsMobile" class="SiteHeaderArrowMobile SiteHeaderBarLink">Sections</a></span> <span class="SiteHeaderBarItemMobile SiteHeaderBarItemMobileNoRightBorder"> </span> <span class="SiteHeaderBarItemMobile SiteHeaderBarItemMobileNoRightBorder SiteHeaderBarItemFloatRight" id="shSearchMobileSpan"><a href="/web/20120302225215/http://www.adobe.com/go/gnav_search" id="shSearchMobile" class="SiteHeaderSearchButtonMobile">Search</a></span> <span class="SiteHeaderBarItemMobile SiteHeaderBarItemMobileNoLeftBorder SiteHeaderBarItemFloatRight"> </span> </div> <div class="SiteHeaderBarMobileExtend" id="shBarExtend"> <div id="shBarExtendSections" style="display: none;"> <div id="shBarExtendSections1" class="SiteHeaderBarMobileExtendSections"> <a href="/web/20120302225215/http://www.adobe.com/go/gnav_solutions_en_us" id="shSectionsSolutionsMobile" class="SiteHeaderBarExtendSectionsItem SiteHeaderBarLink">Solutions</a> <a href="/web/20120302225215/http://www.adobe.com/go/gnav_company_en_us" id="shSectionsCompanyMobile" class="SiteHeaderBarExtendSectionsItem SiteHeaderBarLink">Company</a> </div> <div id="shBarExtendSections2" class="SiteHeaderBarMobileExtendSections"> <a href="/web/20120302225215/http://www.adobe.com/go/gnav_help_en_us" id="shSectionsHelpMobile" class="SiteHeaderBarExtendSectionsItem SiteHeaderBarLink">Help</a> <a href="/web/20120302225215/http://www.adobe.com/go/gnav_learning_en_us" id="shSectionsLearningMobile" class="SiteHeaderBarExtendSectionsItem SiteHeaderBarLink">Learning</a> </div> </div> <div id="shBarExtendSearch" style="display: none;"> <form id="globalnav-search-mobile" class="SiteHeaderSearchMobileForm" name="globalnav-search-mobile" method="get" action="/web/20120302225215/http://www.adobe.com/go/gnav_search" accept-charset="utf-8"> <input title="Search" type="text" id="search-input-mobile" name="term" maxlength="1000"/> <button type="submit" id="search-submit-mobile">Search</button> </form> </div> </div> <div class="SiteHeaderUser"> <a href="/web/20120302225215/http://www.adobe.com/cfusion/membership/index.cfm?loc=en_us&nl=1" id="shSignInMobile" class="SiteHeaderUserItem SiteHeaderUserItemMobile SiteHeaderInfoMobile LinkStrong">Sign in</a> <a href="/web/20120302225215/http://www.adobe.com/cfusion/membership/index.cfm?loc=en_us&nl=1" id="shWelcomeMobile" class="SiteHeaderUserItem SiteHeaderUserItemMobile SiteHeaderArrow LinkStrong" style="display: none;">Welcome, <span id="screenName"></span></a> <a href="/web/20120302225215/http://www.adobe.com/go/gnav_myorders_en_us" id="shMyOrdersMobile" class="SiteHeaderUserItem SiteHeaderUserItemMobile">My orders</a> <a href="/web/20120302225215/http://www.adobe.com/go/gnav_myadobe_en_us" id="shMyAdobeMobile" class="SiteHeaderUserItem SiteHeaderUserItemMobile">My Adobe</a> </div> </div> <!--googleon: index--> <div id="layoutLogic" class="L1"> <div id="content-header"> <!-- InstanceBeginEditable name="contentHeader" --> <ol id="depthpath" class="path menu"> <li><a href="/web/20120302225215/http://www.adobe.com/">Home</a></li> </ol> <h1>Contact Adobe</h1> <!-- InstanceEndEditable --> </div> <div id="content-layout" class="clear-after"><div id="content-body"> <!-- InstanceBeginEditable name="contentBody" --> <div class="columns-2-AB-A"> <h2> </h2> </div> <div class="columns-2-AB-B"> <form id="supportcontact" name="supportcontact" style="display: none;" action="#" onsubmit="selectFormAction('supportcontact','supportcountry'); return false;"> <p class="txtright"> <select id="supportcountry" name="supportcountry"> <option value="" selected="selected">Need a different country or region?</option> <option value="/africa/support/contact/">Africa – English</option> <option value="/ap/support/contact/">Asia Pacific – English</option> <option value="/ap/support/contact/">Australia - English</option> <option value="/de/support/contact/">Austria - German</option> <option value="/uk/support/contact/">Belgium - English</option> <option value="/fr/support/contact/">Belgium - French</option> <option value="/nl/support/contact/">Belgium - Dutch</option> <option value="/br/support/contact/">Brazil - Portuguese</option> <option value="/support/contact/">Canada - English</option> <option value="/ca_fr/aboutadobe/contact.html">Canada - French</option> <option value="/cn/support/contact/">China - Chinese (Simplified)</option> <option value="/dk/support/contact/">Denmark - Danish</option> <option value="/eeurope/aboutadobe/contact.html">Eastern Europe - English</option> <option value="/de/support/contact/">Eastern Europe - German</option> <option value="/fi/support/contact/">Finland - Finnish</option> <option value="/fr/support/contact/">France - French</option> <option value="/de/support/contact/">Germany - German</option> <option value="/ap/support/contact/">Hong Kong S.A.R. of China - English</option> <option value="/tw/support/contact/">Hong Kong S.A.R. of China - Chinese (Traditional)</option> <option value="/ap/support/contact/">India - English</option> <option value="/uk/support/contact/">Ireland - English</option> <option value="/it/support/contact/">Italy - Italian</option> <option value="/jp/support/contact/">Japan - Japanese</option> <option value="/kr/support/contact/">Korea, Republic of - Korean</option> <option value="/la/support/contact/">Latin America - Spanish</option> <option value="/uk/support/contact/">Luxembourg - English</option> <option value="/fr/support/contact/">Luxembourg - French</option> <option value="/de/support/contact/">Luxembourg - German</option> <option value="/mx/support/contact/">Mexico - Spanish</option> <option value="/mena/support/contact/">Middle East – English</option> <option value="/nl/support/contact/">Netherlands - Dutch</option> <option value="/ap/support/contact/">New Zealand - English</option> <option value="/no/support/contact/">Norway - Norwegian</option> <option value="/pt/support/contact/">Portugal - Portuguese</option> <option value="/sea/support/contact/">Singapore - English</option> <option value="/africa/support/contact/">South Africa - English</option> <option value="/ap/support/contact/">Southeast Asia – English</option> <option value="/es/support/contact/">Spain - Spanish</option> <option value="/se/support/contact/">Sweden - Swedish</option> <option value="/de/support/contact/">Switzerland - German</option> <option value="/fr/support/contact/">Switzerland - French</option> <option value="/it/support/contact/">Switzerland - Italian</option> <option value="/tw/support/contact/">Taiwan - Chinese (Traditional)</option> <option value="/uk/support/contact/">United Kingdom - English</option> <option value="/support/contact/">United States - English</option> </select> <input id="buttonContinue" name="buttonContinue" type="submit" class="button" value="Go"> </input> </p> </form> </div> <br class="clear-both"/> <div class="dyn-tabsection" id="showtab"> <h2 class="tabtitle" id="tab_custservice">Customer Service and Support</h2> <div class="tabcontent"> <h2>How can we help you?</h2> <div class="columns-2-Abb-A"> <!--<div class="error-block"> <p><span class="icon alert">ALERT</span></p> <p>Customers who are having trouble downloading a purchased product from the Adobe.com Store using Internet Explorer 9 should right-click on their download link and select "Open in New Tab". Alternatively, try using another browser such as Mozilla Firefox or Google Chrome. We apologize for the inconvenience and are working to resolve the issue as soon as possible.</p> </div>--> <div id="js_content" style="display: none;"> <div id="commonHelpDiv"> <ul class="link-list"> <li><a href="javascript:void(0);" onclick="processHelpLink('1');">I need help activating or deactivating my software.</a></li> <li><a href="javascript:void(0);" onclick="processHelpLink('2');">I'm having trouble downloading or installing my software.</a></li> <li><a href="javascript:void(0);" onclick="processHelpLink('4');">I am having trouble with my serial number.</a></li> <li><a href="javascript:void(0);" onclick="processHelpLink('3');">Where is my order?</a></li> <li><a href="javascript:void(0);" onclick="processHelpLink('5');">I want to place an order or get help choosing a product.</a></li> </ul> </div> <form name="formSteps" id="formSteps"> <p> <label class="top" for="issue"></label> <select style="width: 100%" name="issue" id="issue" onchange="processIssue(this.value)"> <option value="Select">Select a different help topic</option> <optgroup label="Downloading, installing, and setting up"> <option value="myOptions_dlinst">I'm having trouble downloading or installing my software.</option> <option value="myOptions_activate">I need help activating or deactivating my software.</option> <option value="myOptions_snerror">I'm having trouble with my serial number.</option> <option value="myOptions_serialnum">I can't find my serial number.</option> </optgroup> <optgroup label="Using Adobe products & services"> <option value="myOptions_whatsuppt">What free or paid support am I eligible for?</option> <option value="myOptions_prodissues">I need help using my software.</option> </optgroup> <optgroup label="Registering, signing in, and managing accounts"> <option value="myOptions_register">I want to register my product.</option> <option value="myOptions_regtrouble">I'm having trouble registering my product.</option> <option value="myOptions_adobeacct">I need help with my account or password.</option> </optgroup> <optgroup label="Orders, refunds, and exchanges"> <option value="myOptions_placeorder">I want to place an order or get help choosing a product.</option> <option value="myOptions_eduorder">Education orders</option> <option value="myOptions_returncancelorder">I want to return, change, or cancel my order.</option> <option value="myOptions_changesubscription">I want to change or cancel my subscription.</option> <option value="myOptions_orderstatus">I want to check the status of my order or refund.</option> <option value="myOptions_otherorderproblem">I have a different order-related problem.</option> </optgroup> <optgroup label="Adobe Volume Licensing (business accounts)"> <option value="myOptions_avlconsider">When should I consider a multi-user business license?</option> <option value="myOptions_avllogin">I can't sign in, or I need help changing my account information.</option> <option value="myOptions_avlother">I have a different licensing problem or question.</option> </optgroup> </select> </p> <p id="issueRefine" style="display: none;"> <label class="top" for="subissue">Please refine your request so that we can get you the right contact information.</label> <select style="width: 100%" name="subissue" id="subissue" onchange="showResults(this.value)"> </select> </p> </form> <div id="tryFirstDiv" style="display: none" ;> <h4>Try this first:</h4> <br/> <div id="tryFirstResults" class="pod pod-body"> <div id="myOptions_dlinst_1_tryFirstDiv"> <p>Most common solutions are found here:<br/> <a href="https://web.archive.org/web/20120302225215/http://kb2.adobe.com/cps/187/tn_18759.html">Download, install trials</a></p> <h4>Still need help?</h4> <div id="myOptions_dlinst_1_chat"></div> <h4>For faster service:</h4> <p class="clip-bottom">Make sure you have access to the computer on which you are trying to install.</p> </div> <div id="myOptions_dlinst_2_tryFirstDiv"> <p>Go to <a href="/web/20120302225215/http://www.adobe.com/support/">online Help</a>. Then choose the Help and Support Center for your product.</p> <p>Adobe also offers paid phone support for a US$39 fee per incident as well as other customized support options. To purchase support, call 800-833-6687. To avoid waiting on hold, <a href="/web/20120302225215/http://www.adobe.com/cfusion/support/index.cfm?event=vhcallback&issueType=idls_prod">request a callback</a> from the first available agent. You can also <a href="/web/20120302225215/http://www.adobe.com/cfusion/support/index.cfm?event=vhcallback&issueType=idls_prod">schedule a callback</a> for a more convenient time.</p> <h4>For faster service:</h4> <p class="clip-bottom">Make sure you have access to the computer on which you are trying to install.</p> </div> <div id="myOptions_dlinst_3_tryFirstDiv"> <p>Most common solutions are found here:<br/> <a href="/web/20120302225215/http://www.adobe.com/support/avl/">Adobe Volume Licensing (AVL) Self Help and Support</a></p> <h4>Still need help?</h4> <p>Call us at 800-833-6687. To avoid waiting on hold, <a href="/web/20120302225215/http://www.adobe.com/cfusion/support/index.cfm?event=vhcallback&issueType=idls_prod">request a callback</a> from the first available agent. You can also <a href="/web/20120302225215/http://www.adobe.com/cfusion/support/index.cfm?event=vhcallback&issueType=idls_prod">schedule a callback</a> for a more convenient time.</p> <h4>For faster service:</h4> <p class="clip-bottom">Make sure you have access to the computer where you are trying to install your product.</p> </div> <div id="myOptions_dlinst_4_tryFirstDiv"> <p>Most common solutions are found here:<br/> <a href="/web/20120302225215/http://www.adobe.com/support/service/downloads.html">Download and installation support</a></p> <h4>Still need help?</h4> <div id="myOptions_dlinst_4_chat"></div> <h4>For faster service:</h4> <p class="clip-bottom">Make sure you have access to the computer on which you are trying to install.</p> </div> <div id="myOptions_dlinst_5_tryFirstDiv"> <p>Most common solutions are found here:<br/> <a href="/web/20120302225215/http://www.adobe.com/support/service/downloads.html">Download and installation support</a></p> <p>Support is provided by the manufacturer of the product that you received your bundled software with.</p> <h4>Still need help?</h4> <p>Adobe offers paid phone support for a US$39 fee per incident as well as other customized support options. To purchase support, call 800-833-6687. To avoid waiting on hold, <a href="/web/20120302225215/http://www.adobe.com/cfusion/support/index.cfm?event=vhcallback&issueType=idls_prod">request a callback</a> from the first available agent. You can also <a href="/web/20120302225215/http://www.adobe.com/cfusion/support/index.cfm?event=vhcallback&issueType=idls_prod">schedule a callback</a> for a more convenient time.</p> <p class="footnote">* Adobe does provide free installation support for software included with Dell devices worldwide or with Sony devices in Japan.</p> <h4>For faster service:</h4> <p class="clip-bottom">Make sure you have access to the computer on which you are trying to install.</p> </div> <div id="myOptions_activate_tryFirstDiv"> <p>If you installed on more than two computers, start your software on one computer and choose Help > Deactivate.</p> <h4>Still need help?</h4> <div id="myOptions_activate_chat"></div> <h4>For faster service:</h4> <p class="clip-bottom">Have your serial number ready (look for it on the product box or in your order email), and make sure you have access to the computer on which you are installing. (See <a href="https://web.archive.org/web/20120302225215/http://kb2.adobe.com/cps/152/tn_15290.html">Find a serial number</a>.)</p> </div> <div id="myOptions_snerror_tryFirstDiv"> <p>Most common solutions are found here:<br/> <a href="https://web.archive.org/web/20120302225215/http://kb2.adobe.com/cps/517/cpsid_51791.html">Installation and serial number errors</a></p> <h4>Still need help?</h4> <p>Call us at 800-833-6687. To avoid waiting on hold, <a href="/web/20120302225215/http://www.adobe.com/cfusion/support/index.cfm?event=vhcallback&issueType=serials">request a callback</a> from the first available agent. You can also <a href="/web/20120302225215/http://www.adobe.com/cfusion/support/index.cfm?event=vhcallback&issueType=serials">schedule a callback</a> for a more convenient time.</p> <h4>For faster service:</h4> <p class="clip-bottom">Make sure you have access to the computer on which you are trying to enter your serial number.</p> </div> <div id="myOptions_serialnum_1_tryFirstDiv"> <p>Sign in to <a href="/web/20120302225215/http://www.adobe.com/cfusion/membership/index.cfm?loc=en_us&nl=1">your account</a> to see your registered products and find your serial number.</p> <h4>Still need help?</h4> <div id="myOptions_serialnum_1_chat"></div> </div> <div id="myOptions_serialnum_2_tryFirstDiv"> <p>You can find your serial number on the product box or in your order email.</p> <h4>Still need help?</h4> <div id="myOptions_serialnum_2_chat"></div> </div> <div id="myOptions_whatsuppt_tryFirstDiv"> <p class="clip-bottom"><a href="/web/20120302225215/http://www.adobe.com/support/programs/" class="link-more">View Adobe support programs</a></p> </div> <div id="myOptions_prodissues_tryFirstDiv"> <p>Go to <a href="/web/20120302225215/http://www.adobe.com/support/">online Help</a>. Then choose the Help and Support Center for your product.</p> <h4>Still need help?</h4> <ul> <li>If you purchased standard, single-user software or services, you are eligible for unlimited free installation support as well as additional free phone support during a limited time period. View the <a href="/web/20120302225215/http://www.adobe.com/support/programs/">Adobe support programs</a> for details.</li> <li>For other issues and freeware products, Adobe offers paid phone support for a US$39 fee per incident as well as other customized support options.</li> </ul> <p>Call us at 800-833-6687. To avoid waiting on hold, <a href="/web/20120302225215/http://www.adobe.com/cfusion/support/index.cfm?event=vhcallback&issueType=using_prod">request a callback</a> from the first available agent. You can also <a href="/web/20120302225215/http://www.adobe.com/cfusion/support/index.cfm?event=vhcallback&issueType=using_prod">schedule a callback</a> for a more convenient time.</p> <h4>For faster service:</h4> <p class="clip-bottom">You must register your software to get product support. <a class="link-more" href="/web/20120302225215/http://www.adobe.com/cfusion/gpr/index.cfm">Register now</a></p> </div> <div id="myOptions_register_tryFirstDiv"> <p>Is it possible you've already registered? Sign into <a href="/web/20120302225215/http://www.adobe.com/cfusion/membership/index.cfm?loc=en_us&nl=1">your account</a> to see your registered products.</p> <p class="clip-bottom">Otherwise, <a href="/web/20120302225215/http://www.adobe.com/cfusion/gpr/index.cfm">register your product now</a>.</p> </div> <div id="myOptions_regtrouble_tryFirstDiv"> <div id="myOptions_regtrouble_chat"></div> </div> <div id="myOptions_adobeacct_1_tryFirstDiv"> <p>Your sign in name is usually your email address. Get help with your <a href="/web/20120302225215/http://www.adobe.com/go/forgot_adobeid">sign in name</a> or <a href="/web/20120302225215/http://www.adobe.com/cfusion/gpr/index.cfm?form=pwd">password</a>.</p> <h4>Still need help?</h4> <div id="myOptions_adobeacct_1_chat"></div> <p class="clip-bottom">Call us at 800-833-6687. To avoid waiting on hold, <a href="/web/20120302225215/http://www.adobe.com/cfusion/support/index.cfm?event=vhcallback&issueType=other">request a callback</a> from the first available agent. You can also <a href="/web/20120302225215/http://www.adobe.com/cfusion/support/index.cfm?event=vhcallback&issueType=other">schedule a callback</a> for a more convenient time.</p> </div> <div id="myOptions_adobeacct_2_tryFirstDiv"> <div id="myOptions_adobeacct_2_chat"></div> <p>Call us at 800-833-6687. To avoid waiting on hold, <a href="/web/20120302225215/http://www.adobe.com/cfusion/support/index.cfm?event=vhcallback&issueType=avl_help">request a callback</a> from the first available agent. You can also <a href="/web/20120302225215/http://www.adobe.com/cfusion/support/index.cfm?event=vhcallback&issueType=avl_help">schedule a callback</a> for a more convenient time.</p> <h4>For faster service:</h4> <p class="clip-bottom">Have your Adobe ID or a recent order number ready.</p> </div> <div id="myOptions_adobeacct_3_tryFirstDiv"> <p>Your sign in name is usually your email address. Get help with your <a href="/web/20120302225215/http://www.adobe.com/go/forgot_adobeid">sign in name</a> or <a href="/web/20120302225215/http://www.adobe.com/cfusion/gpr/index.cfm?form=pwd">password</a>.</p> <h4>Still need help?</h4> <div id="myOptions_adobeacct_3_chat"></div> <p class="clip-bottom">Call us at 800-833-6687. To avoid waiting on hold, <a href="/web/20120302225215/http://www.adobe.com/cfusion/support/index.cfm?event=vhcallback&issueType=cancel_svc">request a callback</a> from the first available agent. You can also <a href="/web/20120302225215/http://www.adobe.com/cfusion/support/index.cfm?event=vhcallback&issueType=cancel_svc">schedule a callback</a> for a more convenient time.</p> </div> <div id="myOptions_placeorder_1_tryFirstDiv"> <p>Visit the <a href="/web/20120302225215/http://www.adobe.com/store/">Adobe Store</a> to make a purchase or get product information.</p> <p class="clip-bottom">To speak to a sales specialist, call us at 800-585-0774.</p> <div id="lpHiddenImage1" style="visibility:hidden;display:none;"></div> <div id="lpSmartChatButton1"></div> <script type="text/javascript"> var lpRandomNumber = new Date().getTime(); var lpUASchatLinkURL1 = "https://web.archive.org/web/20120302225215/http://sales.liveperson.net/hc/89901003/?cmd=file&file=visitorWantsToChat&site=89901003&SESSIONVAR!skill=commercial-us-english&waitTime=60&referrer="+escape(document.location); function openChatWindow() { window.open(lpUASchatLinkURL1,'chat89901003','width=472,height=320'); return false; } var lpOnlineHTML1 = "<br /><div class='pullout-left left-100'><p class='pullout-item'><a class='button callout-button' href='#' onclick=\"return openChatWindow();\">Chat now</a></p>" + "<p class='clip-bottom'><span class='icon chat-available'>Sales specialist is available.</span></p></div>"; var lpOfflineHTML1 = ""; var smartButtonImg1 = document.createElement("img"); smartButtonImg1.onload = function() { var smartButtonDiv1 = document.getElementById("lpSmartChatButton1"); if (smartButtonImg1.width == 1) { smartButtonDiv1.innerHTML = lpOfflineHTML1; } else { smartButtonDiv1.innerHTML = lpOnlineHTML1; } }; smartButtonImg1.src = 'https://web.archive.org/web/20120302225215/http://sales.liveperson.net/hc/89901003/?cmd=repstate&site=89901003&channel=web&skill=commercial-us-english&maxWaitTime=60&imageUrl=https://sales.liveperson.net/visitor/89901003/images/smartbutton/&d='+lpRandomNumber; document.getElementById("lpHiddenImage1").appendChild(smartButtonImg1); </script> </div> <div id="myOptions_placeorder_2_tryFirstDiv"> <p class="clip-bottom">If you're a student, parent of a student, or staff member at an accredited educational institution, visit the Adobe <a href="/web/20120302225215/http://www.adobe.com/cfusion/store/html/index.cfm?store=OLS-EDU&event=displayEduConditions">Education Store</a>.</p> </div> <div id="myOptions_placeorder_3_tryFirstDiv"> <p class="clip-bottom">Visit the <a href="https://web.archive.org/web/20120302225215/http://volumelicensing.adobe.com/">Adobe Business Store</a> to make a purchase or get product information.</p> <p>To speak to a sales agent, call us at 800-443-8158.</p> <div id="lpHiddenImage2" style="visibility:hidden;display:none;"></div> <div id="lpSmartChatButton2"></div> <script type="text/javascript"> var lpRandomNumber = new Date().getTime(); var lpUASchatLinkURL2 = "https://web.archive.org/web/20120302225215/http://sales.liveperson.net/hc/89901003/?cmd=file&file=visitorWantsToChat&site=89901003&SESSIONVAR!skill=volume-store-english&waitTime=60&referrer="+escape(document.location); function openChatWindow() { window.open(lpUASchatLinkURL2,'chat89901003','width=472,height=320'); return false; } var lpOnlineHTML2 = "<br /><div class='pullout-left left-100'><p class='pullout-item'><a class='button callout-button' href='#' onclick=\"return openChatWindow();\">Chat now</a></p>" + "<p class='clip-bottom'><span class='icon chat-available'>Sales specialist is available.</span></p></div>"; var lpOfflineHTML2 = ""; var smartButtonImg2 = document.createElement("img"); smartButtonImg2.onload = function() { var smartButtonDiv2 = document.getElementById("lpSmartChatButton2"); if (smartButtonImg2.width == 1) { smartButtonDiv2.innerHTML = lpOfflineHTML2; } else { smartButtonDiv2.innerHTML = lpOnlineHTML2; } }; smartButtonImg2.src = 'https://web.archive.org/web/20120302225215/http://sales.liveperson.net/hc/89901003/?cmd=repstate&site=89901003&channel=web&skill=volume-store-english&maxWaitTime=60&imageUrl=https://sales.liveperson.net/visitor/89901003/images/smartbutton/&d='+lpRandomNumber; document.getElementById("lpHiddenImage2").appendChild(smartButtonImg2); </script> </div> <div id="myOptions_placeorder_4_tryFirstDiv"> <p class="clip-bottom">See the <a href="https://web.archive.org/web/20120302225215/https://service.acrobat.com/cfusion/bots/purchase/index.cfm">Online Purchase Plans</a> to buy Connect for up to 100 users. To buy Connect for more users, <a href="/web/20120302225215/http://www.adobe.com/go/aacpro_rfi_en_us">request a consultation</a> or call us at 888-649-2990 to speak to an enterprise specialist.</p> </div> <div id="myOptions_placeorder_5_tryFirstDiv"> <p class="clip-bottom"><a href="/web/20120302225215/http://www.adobe.com/go/livecycle_rfi_en_us">Request a consultation</a> or call us at 888-649-2990 to speak to an enterprise specialist.</p> </div> <div id="myOptions_placeorder_6_tryFirstDiv"> <p class="clip-bottom">Speak to a licensing specialist at 800-443-8158.</p> </div> <div id="myOptions_eduorder_1_tryFirstDiv"> <p class="clip-bottom"><a href="/web/20120302225215/http://www.adobe.com/education/purchasing/qualify.html">How to qualify for Education Purchasing</a></p> </div> <div id="myOptions_eduorder_2_tryFirstDiv"> <p>Use the <a href="/web/20120302225215/http://www.adobe.com/go/edu_verify_ecomm_us">Adobe Support Portal</a> with your Adobe sign in name (usually your email address).</p> <p class="clip-bottom"><a href="/web/20120302225215/http://www.adobe.com/go/orderstatus">Check order status online</a> anytime once you've submitted your ID.</p> </div> <div id="myOptions_eduorder_3_tryFirstDiv"> <p class="clip-bottom">Use our <a href="/web/20120302225215/http://www.adobe.com/go/edu-validate" target="_blank">Eligibility Verification Service</a> to submit your ID or check status.</p> </div> <div id="myOptions_chooseprod_1_tryFirstDiv"> <p>Try our <a href="/web/20120302225215/http://www.adobe.com/products/creativesuite/suiteselector/">suite selector</a> to find the suite you need.</p> <p class="clip-bottom">Check the <a href="/web/20120302225215/http://www.adobe.com/products/creativesuite/compare/">comparison chart</a> to see which products are included in each suite.</p> </div> <div id="myOptions_chooseprod_2_tryFirstDiv"> <p>To install and use an upgrade you must have a <em>qualifying</em> previous version installed or have its serial number.</p> <p class="clip-bottom">Review our <a href="/web/20120302225215/http://www.adobe.com/products/creativesuite/faq.html#upgrade-eligibility">upgrade FAQ</a> to find out what upgrades you can install with your current products or serial numbers.</p> </div> <div id="myOptions_chooseprod_3_tryFirstDiv"> <p class="clip-bottom">Find information at <a href="/web/20120302225215/http://www.adobe.com/products/">Adobe Products</a> or check our <a href="https://web.archive.org/web/20120302225215/http://go.adobe.com/kb/cs_cpsid_83712_en-us">product comparison information</a>.</p> </div> <div id="myOptions_returncancelorder_1_tryFirstDiv"> <p>Adobe processes orders immediately, so you can't change or cancel an order. You can, however, return the product and then place a new order. To submit a request, chat with an agent (usually fastest) or call 800-833-6687. To avoid waiting on hold, <a href="/web/20120302225215/http://www.adobe.com/cfusion/support/index.cfm?event=vhcallback&issueType=return_prd">request a callback</a> from the first available agent. You can also <a href="/web/20120302225215/http://www.adobe.com/cfusion/support/index.cfm?event=vhcallback&issueType=return_prd">schedule a callback</a> for a more convenient time.</p> <div id="myOptions_returncancelorder_1_chat"></div> <h4>For faster service:</h4> <p class="clip-bottom">Find your order number and serial number (look for it on the product box or in your order email).</p> </div> <div id="myOptions_returncancelorder_2_tryFirstDiv"> <p>Submit return requests with your sales receipt through our <a href="/web/20120302225215/http://www.adobe.com/go/supportportal">Support Portal</a> using your Adobe sign in name (usually your email address).</p> <h4>For faster service:</h4> <p class="clip-bottom">Returns not purchased from Adobe require proof of purchase. <em>This policy applies to North America only.</em></p> </div> <div id="myOptions_returncancelorder_3_tryFirstDiv"> <p>Submit platform exchanges through our <a href="/web/20120302225215/http://www.adobe.com/go/supportportal">Support Portal</a> using your Adobe login name (usually your email address).</p> <h4>For faster service:</h4> <p class="clip-bottom">Platform exchanges require product registration. <a class="link-more" href="/web/20120302225215/http://www.adobe.com/cfusion/gpr/index.cfm">Register now</a></p> </div> <div id="myOptions_changesubscription_tryFirstDiv"> <p>To change the billing information or auto-renewal status associated with your subscription, go to <a href="/web/20120302225215/http://www.adobe.com/go/my_subscriptions">My Subscriptions and Services</a>.</p> <p>To cancel a month-to-month subscription, go to <a href="/web/20120302225215/http://www.adobe.com/go/my_subscriptions">My Subscriptions and Services</a> and turn off auto-renewal. Your subscription will automatically end at the end of the current monthly billing cycle.</p> <p>To cancel a yearly subscription, contact us.</p> <h4>Still need help?</h4> <p class="clip-bottom">Call us at 800-833-6687. To avoid waiting on hold, <a href="/web/20120302225215/http://www.adobe.com/cfusion/support/index.cfm?event=vhcallback&issueType=return_prd">request a callback</a> from the first available agent. You can also <a href="/web/20120302225215/http://www.adobe.com/cfusion/support/index.cfm?event=vhcallback&issueType=return_prd">schedule a callback</a> for a more convenient time.</p> </div> <div id="myOptions_orderstatus_tryFirstDiv"> <p class="clip-bottom"><a href="/web/20120302225215/http://www.adobe.com/go/orderstatus">Check order status online</a> anytime using your order number. For refunds, enter the Return Merchandise Authorization (RMA) number that Adobe sent by email after your refund request.</p> </div> <div id="myOptions_otherorderproblem_tryFirstDiv"> <div id="myOptions_otherorderproblem_chat"></div> <p class="clip-bottom">Call us at 800-833-6687. To avoid waiting on hold, <a href="/web/20120302225215/http://www.adobe.com/cfusion/support/index.cfm?event=vhcallback&issueType=other">request a callback</a> from the first available agent. You can also <a href="/web/20120302225215/http://www.adobe.com/cfusion/support/index.cfm?event=vhcallback&issueType=other">schedule a callback</a> for a more convenient time.</p> </div> <div id="myOptions_avlconsider_tryFirstDiv"> <p class="clip-bottom">View the <a href="/web/20120302225215/http://www.adobe.com/aboutadobe/volumelicensing/overview/">Adobe Volume Licensing overview</a>.</p> </div> <div id="myOptions_avllogin_tryFirstDiv"> <div id="myOptions_avllogin_chat"></div> </div> <div id="myOptions_avlother_tryFirstDiv"> <div id="myOptions_avlother_chat"></div> </div> </div> </div> <div id="alsoTryDiv" style="display: none"> <h4>You may also try:</h4> <br/> <div id="alsoTryResults" class="pod pod-body"> <div id="myOptions_dlinst_1_alsoTryDiv"> <ul class="link-list clip-bottom"> <li><a href="https://web.archive.org/web/20120302225215/http://adobe.ly/vmAdKk">Ask a question in the Download, install, set up forum</a></li> <li><a href="/web/20120302225215/http://www.adobe.com/support/creativesuite/">Creative Suite® Help and Support Center</a></li> <li><a href="/web/20120302225215/http://www.adobe.com/support/acrobat/">Acrobat® Help and Support Center</a></li> </ul> </div> <div id="myOptions_dlinst_2_alsoTryDiv"> <p class="clip-bottom">Try our online Help and Support Centers or 24-hour user forums:</p> <ul class="link-list clip-bottom"> <li><a href="/web/20120302225215/http://www.adobe.com/support/flashplayer/">Flash® Player Help and Support</a></li> <li><a href="https://web.archive.org/web/20120302225215/http://forums.adobe.com/community/webplayers/flash_player">Flash Player user forum</a></li> <li><a href="/web/20120302225215/http://www.adobe.com/support/reader/">Adobe Reader® Help and Support</a></li> <li><a href="https://web.archive.org/web/20120302225215/http://forums.adobe.com/community/adobe_reader_forums">Adobe Reader user forum</a></li> <li><a href="/web/20120302225215/http://www.adobe.com/support/shockwave/">Adobe Shockwave® Player Help and Support</a></li> <li><a href="/web/20120302225215/http://www.adobe.com/support/" class="link-more">More</a></li> </ul> </div> <div id="myOptions_dlinst_4_alsoTryDiv"> <ul class="link-list clip-bottom"> <li><a href="https://web.archive.org/web/20120302225215/http://adobe.ly/vmAdKk">Ask a question in the Download, install, set up forum</a></li> </ul> </div> <div id="myOptions_dlinst_5_alsoTryDiv"> <ul class="link-list clip-bottom"> <li><a href="https://web.archive.org/web/20120302225215/http://adobe.ly/vmAdKk">Ask a question in the Download, install, set up forum</a></li> </ul> </div> <div id="myOptions_activate_alsoTryDiv"> <ul class="link-list clip-bottom"> <li><a href="https://web.archive.org/web/20120302225215/http://kb2.adobe.com/cps/100/1008779.html">Activation and deactivation</a></li> <li><a href="https://web.archive.org/web/20120302225215/http://adobe.ly/vmAdKk">Ask a question in the Download, install, set up forum</a></li> </ul> </div> <div id="myOptions_snerror_alsoTryDiv"> <ul class="link-list clip-bottom"> <li><a href="https://web.archive.org/web/20120302225215/http://adobe.ly/vmAdKk">Ask a question in the Download, install, set up forum</a></li> </ul> </div> <div id="myOptions_serialnum_1_alsoTryDiv"> <ul class="link-list clip-bottom"> <li><a href="https://web.archive.org/web/20120302225215/http://kb2.adobe.com/cps/152/tn_15290.html">Find a serial number</a></li> <li><a href="https://web.archive.org/web/20120302225215/http://adobe.ly/vmAdKk">Ask a question in the Download, install, set up forum</a></li> </ul> </div> <div id="myOptions_serialnum_2_alsoTryDiv"> <p>You can also sign into <a href="/web/20120302225215/http://www.adobe.com/cfusion/membership/index.cfm?loc=en_us&nl=1">your account</a> to see your registered products and their serial numbers.</p> <ul class="link-list clip-bottom"> <li><a href="https://web.archive.org/web/20120302225215/http://kb2.adobe.com/cps/152/tn_15290.html">Find a serial number</a></li> <li><a href="https://web.archive.org/web/20120302225215/http://adobe.ly/vmAdKk">Ask a question in the Download, install, set up forum</a></li> </ul> </div> <div id="myOptions_prodissues_alsoTryDiv"> <ul class="link-list clip-bottom"> <li><a href="https://web.archive.org/web/20120302225215/http://forums.adobe.com/">User forums</a></li> <li><a href="/web/20120302225215/http://www.adobe.com/training/">Training options</a></li> <li><a href="/web/20120302225215/http://www.adobe.com/support/programs/">Adobe support programs</a></li> </ul> </div> <div id="myOptions_register_alsoTryDiv"> <ul class="link-list clip-bottom"> <li><a href="/web/20120302225215/http://www.adobe.com/support/registrationfaq.html">Adobe product registration FAQ</a></li> </ul> </div> <div id="myOptions_regtrouble_alsoTryDiv"> <ul class="link-list clip-bottom"> <li><a href="/web/20120302225215/http://www.adobe.com/support/registrationfaq.html">Adobe product registration FAQ</a></li> </ul> </div> <div id="myOptions_adobeacct_1_alsoTryDiv"> <ul class="link-list clip-bottom"> <li><a href="https://web.archive.org/web/20120302225215/http://kb2.adobe.com/cps/167/tn_16721.html">Adobe account, password, and sign in FAQ</a></li> </ul> </div> <div id="myOptions_adobeacct_2_alsoTryDiv"> <ul class="link-list clip-bottom"> <li><a href="https://web.archive.org/web/20120302225215/http://kb2.adobe.com/cps/100/1003400.html">Adobe Volume Licensing (AVL) FAQ</a></li> </ul> </div> <div id="myOptions_adobeacct_3_alsoTryDiv"> <ul class="link-list clip-bottom"> <li><a href="https://web.archive.org/web/20120302225215/http://kb2.adobe.com/cps/167/tn_16721.html">Adobe account, password, and sign in FAQ</a></li> <li><a href="/web/20120302225215/http://www.adobe.com/products/onlineservices/">Overview of Adobe online services</a></li> </ul> </div> <div id="myOptions_placeorder_1_alsoTryDiv"> <ul class="link-list clip-bottom"> <li><a href="/web/20120302225215/http://www.adobe.com/buy/">How to buy Adobe products</a></li> </ul> </div> <div id="myOptions_placeorder_2_alsoTryDiv"> <ul class="link-list clip-bottom"> <li><a href="https://web.archive.org/web/20120302225215/http://kb2.adobe.com/cps/000/25f26dd.html">Education FAQ</a></li> </ul> </div> <div id="myOptions_placeorder_3_alsoTryDiv"> <ul class="link-list clip-bottom"> <li><a href="/web/20120302225215/http://www.adobe.com/aboutadobe/volumelicensing/overview/">About Adobe Volume Licensing</a></li> <li><a href="/web/20120302225215/http://www.adobe.com/aboutadobe/volumelicensing/buy/">How to buy through Adobe Volume Licensing</a></li> </ul> </div> <div id="myOptions_placeorder_4_alsoTryDiv"> <ul class="link-list clip-bottom"> <li><a href="/web/20120302225215/http://www.adobe.com/products/acrobatconnectpro/purchase/">Compare the purchasing options</a></li> </ul> </div> <div id="myOptions_placeorder_6_alsoTryDiv"> <ul class="link-list clip-bottom"> <li><a href="/web/20120302225215/http://www.adobe.com/aboutadobe/volumelicensing/education/">Adobe Volume Licensing – educational software discounts</a></li> </ul> </div> <div id="myOptions_eduorder_2_alsoTryDiv"> <ul class="link-list clip-bottom"> <li><a href="https://web.archive.org/web/20120302225215/http://kb2.adobe.com/cps/000/25f26dd.html">Education FAQ</a></li> </ul> </div> <div id="myOptions_eduorder_3_alsoTryDiv"> <ul class="link-list clip-bottom"> <li><a href="https://web.archive.org/web/20120302225215/http://kb2.adobe.com/cps/000/25f26dd.html">Education FAQ</a></li> </ul> </div> <div id="myOptions_returncancelorder_1_alsoTryDiv"> <ul class="link-list clip-bottom"> <li><a href="https://web.archive.org/web/20120302225215/http://kb2.adobe.com/cps/153/tn_15327.html">Return, cancel, or exchange an Adobe order</a></li> <li><a href="https://web.archive.org/web/20120302225215/http://kb2.adobe.com/cps/152/tn_15290.html">Find a serial number</a></li> </ul> </div> <div id="myOptions_returncancelorder_2_alsoTryDiv"> <ul class="link-list clip-bottom"> <li><a href="https://web.archive.org/web/20120302225215/http://kb2.adobe.com/cps/153/tn_15327.html">Return, cancel, or exchange an Adobe order</a></li> </ul> </div> <div id="myOptions_returncancelorder_3_alsoTryDiv"> <ul class="link-list clip-bottom"> <li><a href="https://web.archive.org/web/20120302225215/http://kb2.adobe.com/cps/405/kb405819.html">Order an Adobe product platform swap or language swap</a></li> </ul> </div> <div id="myOptions_changesubscription_alsoTryDiv"> <ul class="link-list clip-bottom"> <li><a href="/web/20120302225215/http://www.adobe.com/misc/subscription_terms.html">Subscription terms</a></li> </ul> </div> <div id="myOptions_orderstatus_alsoTryDiv"> <ul class="link-list clip-bottom"> <li><a href="https://web.archive.org/web/20120302225215/http://kb2.adobe.com/cps/167/tn_16719.html">Online order and payment FAQ</a></li> </ul> </div> <div id="myOptions_otherorderproblem_alsoTryDiv"> <ul class="link-list clip-bottom"> <li><a href="https://web.archive.org/web/20120302225215/http://kb2.adobe.com/cps/167/tn_16719.html">Online order and payment FAQ</a></li> </ul> </div> <div id="myOptions_avllogin_alsoTryDiv"> <ul class="link-list clip-bottom"> <li><a href="https://web.archive.org/web/20120302225215/http://kb2.adobe.com/cps/100/1003400.html">Adobe Volume Licensing (AVL) FAQ</a></li> </ul> </div> <div id="myOptions_avlother_alsoTryDiv"> <ul class="link-list clip-bottom"> <li><a href="/web/20120302225215/http://www.adobe.com/support/avl/">Adobe Volume Licensing Help and Support</a></li> </ul> </div> </div> </div> </div> </div> <div class="columns-2-Abb-bb"> <div class="pod pod-body"> <p class="clip-bottom" id="extendedTelephoneLink" style="display: none;"><a href="javascript:void(0);" onclick="showExtendedTelephone()" class="icon add"><strong>Phone numbers</strong></a></p> <div id="extendedTelephoneDiv"> <h4> Adobe Support and Customer Service</h4> <p>800-833-6687<br/><span class="note">Monday–Friday, 5am–7pm PST</span></p> <h4>Software activation</h4> <p>866-772-3623<br/><span class="note">Available 24/7</span></p> <!-- <h4>Licensing, registration, web subscription services</h4> <p>800-833-6687<br /><span class="note">7 days a week, 5am–7pm PST</span></p> --> <h4>Adobe Volume Licensing (business accounts)</h4> <p>800-443-8158<br/><span class="note">Monday–Friday, 5am–5pm PST</span> <br/>For faster service,<a href="https://web.archive.org/web/20120302225215/http://www.adobe.com/support/chat/ivrchat.html"> chat with a licensing specialist</a></p> <h4>TTY (Telephone Typewriter)</h4> <p class="clip-bottom">800-685-3573<br/><span class="note">Monday–Friday, 5am–2pm PST<br/>Messages accepted after hours</span></p> </div> </div> <div class="pod pod-body"> <h4>Adobe Gold and Platinum contract holders</h4> <p>Log in to the <a href="/web/20120302225215/http://www.adobe.com/go/supportportal">Customer Support Portal</a> to create a support case, or see your contract Welcome letter for support contact information.</p> <h4>Omniture support</h4> <p>Log in to your Omniture product or visit the <a href="https://web.archive.org/web/20120302225215/http://www.omniture.com/en/contact/support/" target="_blank">Omniture ClientCare portal</a>.</p> <h4>CQ and CRX support</h4> <p>Visit the <a href="https://web.archive.org/web/20120302225215/http://www.day.com/daycare.html" target="_blank">CQ and CRX Support Center</a>.</p> <h4>Scene7 support</h4> <p>Visit the <a href="https://web.archive.org/web/20120302225215/https://crc.scene7.com/crc/" target="_blank">Client Resource Center</a>.</p> <h4>Business Catalyst support</h4> <p class="clip-bottom">Log in to your Admin Console or visit the <a href="https://web.archive.org/web/20120302225215/http://businesscatalyst.com/support/home" target="_blank">BC Support Center</a>.</p> </div> </div> <br class="clear-both"/> <!--<p class="user"><strong><a href=" http://www.surveymonkey.com/s/adobe-contact-us-feedback" target="_"blank">Did you find this page helpful?</a></strong></p>--> </div> <h2 class="tabtitle" id="tab_feedback">Feedback</h2> <div class="tabcontent"> <h3>Adobe products</h3> <hr/> <h4><a href="/web/20120302225215/http://www.adobe.com/cfusion/mmform/index.cfm?name=wishform">Report a bug</a></h4> <p>Log a bug incident here and we will try to fix it in our next release.</p> <br class="clear-both"/> <h4><a href="/web/20120302225215/http://www.adobe.com/cfusion/mmform/index.cfm?name=wishform">Request a feature</a></h4> <p>Do you have a great idea for a feature? Send it in.</p> <br class="clear-both"/> <h3>Legal</h3> <hr/> <h4><a href="/web/20120302225215/http://www.adobe.com/cfusion/mmform/index.cfm?name=anti_piracy">Report piracy</a></h4> <p>Please report suspected software piracy.</p> <br class="clear-both"/> <h3>Other</h3> <hr/> <h4><a href="/web/20120302225215/http://www.adobe.com/support/security/alertus.html">Report security issues or vulnerabilities</a></h4> <p>Please report a security issue involving our products.</p> <br class="clear-both"/> <h4><a href="/web/20120302225215/http://www.adobe.com/userresearch/">Participate in Adobe user research</a></h4> <p>Adobe regularly conducts many types of research activities to help improve Adobe products and is always looking for paid participants, at all levels of experience.</p> <br class="clear-both"/> </div> <h2 class="tabtitle" id="tab_sales">Sales</h2> <div class="tabcontent"> <h3>Buy Adobe products</h3> <hr/> <div class="columns-2-aaB-aa"> <h4><a href="/web/20120302225215/http://www.adobe.com/cfusion/store/html/index.cfm?event=displayStoreSelector">Adobe Store</a></h4> <p>Buy individual copies of Adobe products on the web with a credit card.</p> <h4><a href="/web/20120302225215/http://www.adobe.com/aboutadobe/openoptions/">Volume licenses</a></h4> <p>Buy multiple copies of Adobe products for your organization and enjoy a volume discount.</p> </div> <div class="columns-2-aaB-B"> <div class="error-block"> <p><span class="icon alert">ALERT</span></p> <p>Customers who are having trouble downloading a purchased product from the Adobe.com Store using Internet Explorer 9 should right-click on their download link and select "Open in New Tab". Alternatively, try using another browser such as Mozilla Firefox or Google Chrome. We apologize for the inconvenience and are working to resolve the issue as soon as possible.</p> </div> <div class="columns-2-AB-A txtright"> <p><strong>Desktop and consumer products</strong></p> </div> <div class="columns-2-AB-B txtleft"> <p><strong>800-585-0774</strong><br/> Monday-Friday<br/> 6am-7pm (Pacific Time)<br/> </p> </div> <br class="clear-both"/> <div class="columns-2-AB-A txtright"> <p><strong>Server, enterprise, and developer products</strong></p> </div> <div class="columns-2-AB-B txtleft"> <p><strong>888-649-2990</strong><br/> Monday-Friday<br/> 6am-5pm(Pacific Time)</p> <p>Adobe® LiveCycle® products<br/> Adobe Acrobat® Pro<br/> Adobe Connect™<br/> Adobe Flash® Builder™<br/> Acrobat Distiller® Server<br/> Adobe ColdFusion®</p> </div> <br class="clear-both"/> </div> <br class="clear-both"/> <h3>Help buying Adobe products</h3> <hr/> <div class="columns-2-aaB-aa"> <ul class="link-list"> <li><a href="/web/20120302225215/http://www.adobe.com/buy/">How to buy Adobe products</a></li> <li><a href="/web/20120302225215/http://www.adobe.com/go/orderstatus/">Check your order status</a></li> <li><a href="/web/20120302225215/http://www.adobe.com/support/service/returns.html">Returns</a></li> </ul> </div> <div class="columns-2-aaB-B"> <div class="columns-2-AB-A txtright"> <p> </p> </div> <div class="columns-2-AB-B txtleft"> <p></p> <!--<p><strong>800-585-0774</strong><br />7 days a week<br />6:00 AM - 8:00 PM (Pacific time)</p>--> </div> <br class="clear-both"/> </div> <br class="clear-both"/> <h3>Enterprise customers</h3> <hr/> <div class="columns-2-aaB-aa"> <ul class="link-list"> <li><a href="https://web.archive.org/web/20120302225215/http://partners.adobe.com/resellerfinder/na/reseller.jsp">Find a reseller</a></li> </ul> </div> <div class="columns-2-aaB-B"> <div class="columns-2-AB-A txtright"> <p><strong>Contact my enterprise account manager</strong></p> </div> <div class="columns-2-AB-B txtleft"> <p><strong>888-649-2990</strong><br/> Monday-Friday<br/> 6am-5pm(Pacific time)</p> </div> <br class="clear-both"/> </div> <br class="clear-both"/> </div> <h2 class="tabtitle" id="tab_companyinfo">Company information</h2> <div class="tabcontent"> <div class="columns-2-AB-A"> <h3>Company information</h3> <hr/> <ul class="link-list"> <li><a href="/web/20120302225215/http://www.adobe.com/aboutadobe/">About Adobe/company profile</a></li> <li><a href="/web/20120302225215/http://www.adobe.com/help/accessibility.html">Accessibility of Adobe.com</a></li> <li><a href="/web/20120302225215/http://www.adobe.com/aboutadobe/adobeinvestments/">Adobe Investments</a></li> <li><a href="/web/20120302225215/http://www.adobe.com/aboutadobe/careeropp/">Career opportunities</a></li> <li><a href="/web/20120302225215/http://www.adobe.com/aboutadobe/philanthropy/">Corporate Affairs/Community Relations</a></li> <li><a href="/web/20120302225215/http://www.adobe.com/aboutadobe/invrelations/">Investor Relations</a></li> <li><a href="">Office locations</a></li> <li><a href="/web/20120302225215/http://www.adobe.com/aboutadobe/pressroom/">Press inquiries</a></li> </ul> </div> <div class="columns-2-AB-B"> <h3>Legal information</h3> <hr/> <ul class="link-list"> <li><a href="/web/20120302225215/http://www.adobe.com/products/eulas/">License agreements</a></li> <li><a href="/web/20120302225215/http://www.adobe.com/misc/copyright.html">Terms of use for Adobe.com</a></li> <li><a href="/web/20120302225215/http://www.adobe.com/misc/agreement.html">Trademarks and permissions</a></li> <li><a class="icon email" href="/web/20120302225215/http://www.adobe.com/cfusion/mmform/index.cfm?name=anti_piracy">Report piracy</a></li> <li><a class="icon email" href="/web/20120302225215/http://www.adobe.com/support/security/alertus.html">Report security issues</a></li> </ul> </div> <br class="clear-both"/> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> </div> <h2 class="tabtitle" id="tab_offices">Office locations</h2> <div class="tabcontent"> <h4>North America</h4> <hr/> <div class="columns-3-ABC-A"> <h5>Corporate headquarters</h5> <p>Adobe Systems Incorporated<br/> 345 Park Avenue<br/> San Jose, CA 95110-2704<br/> Tel: 408-536-6000<br/> Fax: 408-537-6000<br/> <a href="/web/20120302225215/http://www.adobe.com/aboutadobe/maps/sj_map.html">Directions to the San Jose office</a></p> <h5>Mexico office</h5> <p>Adobe Systems Incorporated<br/> Ruben Dario, 280 piso 21<br/> Mexico, D.F. CP11580<br/> Tel: +52 55 5283-2400<br/> Fax: +52 55 5281-3384</p> <h5>Seattle office</h5> <p>Adobe Systems Incorporated<br/> 801 N. 34th Street<br/> Seattle, WA 98103<br/> Tel: 206-675-7000<br/> <a href="/web/20120302225215/http://www.adobe.com/aboutadobe/maps/seattle_map.html">Directions to the Seattle office</a></p> <h5>San Francisco office</h5> <p>Adobe Systems Incorporated<br/> 601 Townsend Street<br/> San Francisco, CA<br/> 94103<br/> Tel: 415-832-2000<br/> Fax: 415-832-2020<br/> <a href="/web/20120302225215/http://www.adobe.com/aboutadobe/maps/sf_map.html">Directions to the San Francisco office</a></p> <p> </p> </div> <div class="columns-3-ABC-B"> <h5>Boston office</h5> <p>Adobe Systems Incorporated<br/> 21 Hickory Drive<br/> Waltham, MA 02451<br/> Tel: 781-839-1000<br/> Fax: 781-839-1001<br/> <a class="icon pdf-file" href="/web/20120302225215/http://www.adobe.com/aboutadobe/contact/waltham_directions.pdf" target="_blank">Directions to the Waltham office</a></p> <h5>New York office</h5> <p>Adobe Systems Incorporated<br/> 1540 Broadway, 17th Floor<br/> New York, NY 10036<br/> Tel: 212-471-0904<br/> Fax: 212-471-0990</p> <p>Adobe Systems (Formerly Demdex)<br/> 460 W. 34th Street, Fifth Floor<br/> New York, NY 10001</p> <h5>Utah office</h5> <p>Adobe Systems Incorporated<br/> 550 East Timpanogos Circle<br/> Orem, UT 84097<br/> Tel: 801-722-7000</p> </div> <div class="columns-3-ABC-C"> <h5>Washington, D.C., office</h5> <p>Adobe Systems Incorporated<br/> 7930 Jones Branch Drive, Fifth Floor<br/> McLean, VA 22102<br/> Tel: 571-765-5400<br/> Fax: 571-765-5450<br/> <a href="/web/20120302225215/http://www.adobe.com/aboutadobe/maps/gov_map.html">Directions to the Washington, D.C., office</a></p> <h5>Canada offices</h5> <p>Adobe Systems Canada<br/> 343 Preston Street<br/> Ottawa, Ontario K1S 1N4<br/> Canada<br/> Tel: 613-940-3676<br/> <a class="icon pdf-file" href="/web/20120302225215/http://www.adobe.com/aboutadobe/contact/ottawa_directions.pdf" target="_blank">Directions to the Ottawa office</a></p> </div> <br class="clear-both"/> <p class="nav-up"><a title="back to top" href="#globalnav">Back to top</a></p> <h4>Asia</h4> <hr/> <div class="columns-3-ABC-A"> <h5>China offices</h5> <p>Beijing:<br/> 0909, 9/F, China World Tower <br/> No.1 JianGuoMenWai Ave.<br/> Beijing 100004<br/> P.R. China<br/> Tel: +86 10 58657700<br/> Fax: +86 10 58657701</p> <p>Shanghai:<br/> 35/F,Citic Square 1168 Nanjing Road West, <br/> Shanghai 200041<br/> Tel: +86 10 58657700<br/> Fax: +86 21 52524616</p> <h5>Japan offices</h5> <p>Adobe Systems Co., Ltd.<br/> Gate City Osaki, East Tower<br/> 1-11-2 Osaki<br/> Shinagawa-ku, Tokyo 141-0032<br/> Japan<br/> Main Tel: 011-81-3-5740-2400</p> <h5>Taiwan office</h5> <p>19/F, No. 105, Sec. 2<br/> Tun-Hwa South Road<br/> Taipei, 106 Taiwan<br/> Tel: +886 2 6636 8500<br/> Fax +886 2 6636 8511</p> </div> <div class="columns-3-ABC-B"> <h5>Hong Kong office</h5> <p>Suite 4102, 41/F<br/> The Lee Gardens<br/> 33 Hysan Avenue<br/> Causeway Bay<br/> Hong Kong<br/> Tel: +852 2916 2100<br/> Fax: +852 2970 2277</p> <h5>Korea office</h5> <p>16F, A, Kyobo Kangnam Tower<br/> 1303-22 Seocho-dong, Seocho-gu<br/> Seoul, Korea 137-070<br/> Tel: +82 2 530 8000<br/> Fax: +82 2 530 8001</p> <h5>Singapore office</h5> <p>No. 8 Temasek Boulevard Suntec Tower 3<br/> #06-02<br/> Singapore 038988<br/> Tel: +65 6511 5500<br/> Fax: +65 6333 8023</p> </div> <div class="columns-3-ABC-C"> <h5>India offices</h5> <p>Research and Development Pvt. Ltd.<br/> Salarpuria Infinity, Third Floor<br/> #5, Bannerghatta Road<br/> Bangalore-560029<br/> India<br/> Tel: +91 80 41939500<br/> Fax: +91 80 41939505</p> <p>518/519, Midas, Sahar<br/> Plaza Complex,<br/> Andheri(E), Mumbai-<br/> 400059<br/> India<br/> Tel: +91 22 40308809 or 40308805 or 40308806 or 40308807<br/> Fax: +91 22 28365167</p> <p>I-1A, Sector 25A<br/> Noida, U.P. 201301<br/> India<br/> Tel: +91 120 244 4711<br/> Fax: +91 120 433 3427 or 433-3439</p> </div> <br class="clear-both"/> <p class="nav-up"><a title="back to top" href="#globalnav">Back to top</a></p> <h4>Australia</h4> <hr/> <div class="columns-3-ABC-A"> <h5>Adobe Systems Pty. Ltd.</h5> <p>Tower B, Level 13,<br/> 821 Pacific Highway,<br/> Chatswood, NSW 2067<br/> Australia<br/> Tel: +61 2 9778 4100<br/> Fax: +61 2 9778 4190</p> </div> <div class="columns-3-ABC-B"> <p> </p> </div> <div class="columns-3-ABC-C"> <p> </p> </div> <br class="clear-both"/> <p class="nav-up"><a title="back to top" href="#globalnav">Back to top</a></p> <h4>Europe, Middle East and Africa</h4> <hr/> <div class="columns-3-ABC-A"> <h5>Basel</h5> <p>Adobe Research Schweiz AG<br/> Barfüsserplatz 6<br/> CH-4051 Basel<br/> Switzerland <br/> Tel: +41 0 61 226 55 00<br/> Fax: +44 0 61 226 55 39</p> <h4>Belgium</h4> <h5>Adobe Systems Benelux BV</h5> <p>Park Lane Building F, 1st floor<br/> Culliganlaan 2F<br/> B-1831 Diegem<br/> Belgium<br/> Tel: +32 2 416 40 00<br/> Fax: +32 2 416 40 09</p> <h4>Czech Republic</h4> <h5>Adobe Systems</h5> <p>Avenir Business Park<br/> Radlicka 714/113a<br/> 158 00 Prague 5<br/> Czech Republic<br/> Tel: +420 225 020 900<br/> Fax: +420 225 020 909</p> <h4>Denmark</h4> <h5>Adobe Systems Danmark ApS</h5> <p>Islands Brygge 57<br/> 2300 København<br/> Danmark<br/> Tel: +45 3231 6000<br/> Fax: +45 3231 6001</p> <h4>Dubai (MENA Region)</h4> <h5>Adobe Systems Dubai</h5> <p>Festival City, Festival Business Tower<br/> 19th floor<br/> P.O.Box 36605 Dubai-UAE<br/> Tel: +971 4 293 26 13<br/> Fax: +971 4 293 25 25</p> <h4>France</h4> <h5>Adobe Systems France SAS</h5> <p>112, avenue Kléber<br/> 75784 Paris Cedex 16<br/> France<br/> Tel: +33 1 56 54 99 00<br/> Fax: +33 1 56 54 99 01</p> <h4>Germany, Austria and Switzerland</h4> <h5>Adobe Systems GmbH</h5> <p>Georg-Brauchle-Ring 58<br/> D-80992 München<br/> Deutschland<br/> Tel: +49 89 31 70 50<br/> Fax: +49 89 31 70 57 05</p> <h5>Adobe Systems (Schweiz) GmbH</h5> <p>Barfüsserplatz 6<br/> CH-4001 Basel<br/> Switzerland<br/> Tel: +41 61 226 55 00<br/> Fax: +41 61 226 55 39<br/> <a class="icon info link-more" href="https://web.archive.org/web/20120302225215/http://maps.google.com/maps?q=Adobe%20Systems%20%28Schweiz%29,Barf%FCsserplatz+6,+4001+Basel,+Switzerland" target="_blank" title="Google Maps">Google Maps</a> <h4>Italy</h4> <h5>Adobe Systems Italia Srl.</h5> <p>Viale Colleoni, 5<br/> Centro Direzionale Colleoni<br/> Palazzo Taurus A3<br/> 20041 Agrate Brianza<br/> Milano<br/> Italy<br/> Tel: +39 039 6550.1<br/> Fax: +39 039 6550.50</p> <h5>Adobe Systems Italia</h5> <p>c/o Palazzo Arte Moderna<br/> Piazza Marconi, 15<br/> 00144 Roma<br/> Tel.: +39 06 3280 3650<br/> Fax: +39 06 45439899</p> </div> <div class="columns-3-ABC-B"> <h4>Ireland</h4> <h5>Adobe Systems Software Ireland Limited</h5> <p>4-6 Riverwalk<br/> Citywest Business Campus<br/> Dublin 24<br/> Ireland<br/> Tel: +353 1 242 6700<br/> Fax: +353 1 242 6711</p> <h4>Israel</h4> <h5>Adobe Systems Israel</h5> <p>8 Aba Even Blvd.<br/> Herzlia, 46725, Israel<br/> Tel: +972 9 9614025</p> <h4>Netherlands</h4> <h5>Adobe Systems Benelux BV</h5> <p>Europlaza<br/> Hoogoorddreef 54a<br/> 1101 BE Amsterdam ZO<br/> The Netherlands<br/> Tel: +31 20 65 11 200<br/> Fax: +31 20 65 11 300</p> <h4>Norway</h4> <h5>Adobe Systems Norge AS</h5> <p>Organisasjonsnummer: 979 953 046 MVA<br/> Karenslyst alle 8 B<br/> 0278 Oslo<br/> Norge<br/> Customer service: +47 23 16 28 81<br/> Customer support: +47 23 16 28 82</p> <h4>Poland</h4> <h5>Adobe Systems</h5> <p>Regus Business Center<br/> ul. Prusa 2<br/> 00-493 Warsaw, Poland<br/> Tel: +48 22 657 0173<br/> Fax: +48 22 657 0111</p> <h4>Romania</h4> <h5>Adobe Systems Romania</h5> <p>Anchor Plaza, 9th floor<br/> 26Z Timisoara Blvd.<br/> 061331, Bucharest<br/> Romania<br/> Tel: +40 (0) 31 413 35 00<br/> Fax: +40 (0) 21 413 36 26</p> <h4>Russia</h4> <h5>Adobe Systems Russia</h5> <p>Kosmodamianskaya nab 52<br/> Building 1В<br/> Moscow, 115054<br/> Russia<br/> Tel: +7 (499) 503 66 85<br/> Fax: +7 (499) 503 66 85</p> <h4>South Africa</h4> <h5>Adobe Systems South Africa (Pty) Ltd</h5> <p>Cnr Sloane and Main Road,<br/> The CampusTwickenham Building,<br/> Bryanston, 2021, South Africa<br/> Tel: +27 (0)11 575 0008<br/> Fax: +27 (0)86 541 0842</p> </div> <div class="columns-3-ABC-C"> <h4>Spain</h4> <h5>Adobe Systems Iberica, S.L</h5> <p>Torre Mapfre — Villa Olimpica Marina, 16-18 Planta 20<br/> 08005, Barcelona<br/> España<br/> Tel: +34 93 326 84 00<br/> Fax: +34 93 326 84 20</p> <h4>Sweden / Skandinavia</h4> <h5>Adobe Systems Nordic AB.</h5> <p>Box 47<br/> Kista Entre<br/> Knarrarnäsgatan 7<br/> 16493 Kista<br/> Sweden<br/> Tel: +46 8 752 3300<br/> Fax: +46 8 751 4955</p> <h4>Turkey</h4> <h5>Adobe Systems</h5> <p>Büyükdere Cd. No:191<br/> Apa Giz Ofis Binasi Kat:16 34394<br/> Levent - Istanbul - Türkiye<br/> Tel: +90 (212) 371 05 00<br/> Fax: +90 (212) 371 05 99</p> <h4>Ukraine</h4> <h5>Adobe Systems Ukraine</h5> <p>25-B Petra Sagaydachnogo Street,<br/> 4th Floor, Business-center "Regus Podil"<br/> Kiev 04070, Ukraine<br/> Tel: +38 044 498 51 98 (97)<br/> Fax: +38 044 498 51 00<br/> e-mail:<a href="https://web.archive.org/web/20120302225215/mailto:dklyuchn@adobe.com">dklyuchn@adobe.com</a></p> <h4>United Kingdom</h4> <h5>Adobe Systems Europe Ltd</h5> <p>Market House<br/> 34-38 Market Street<br/> Maidenhead<br/> Berkshire<br/> SL6 8AD<br/> United Kingdom<br/> Tel: +44 1628 590 000<br/> Fax: +44 1628 590 100</p> <h5>Adobe Consulting - London</h5> <p>12 Park Crescent<br/> London, W1B 1PH<br/> United Kingdom<br/> Tel: +44 0 20 7317 4100<br/> Fax: +44 0 20 7317 4225</p> </div> <br class="clear-both"/> <p class="nav-up"><a title="back to top" href="#globalnav">Back to top</a></p> <h4>South America</h4> <hr/> <div class="columns-3-ABC-A"> <h5>Adobe Systems Brazil</h5> <p>Rua James Joule 65<br/> Conjunto 141<br/> Condominio Edificio Torre Sul<br/> CEP 04576-080, Sao Paulo<br/> Brazil<br/> Tel: +55 11 2175 9595<br/> Fax: +55 11 3842-9539</p> </div> <div class="columns-3-ABC-B"> <p> </p> </div> <div class="columns-3-ABC-C"> <p> </p> </div> <br class="clear-both"/> <p class="nav-up"><a title="back to top" href="#globalnav">Back to top</a></p> <h4>Middle East, Mediterranean, Africa, Indian Ocean Islands</h4> <hr/> <div class="columns-3-ABC-A"> <h5>Adobe Systems South Africa (Pty) Ltd</h5> <p>Cnr Sloane and Main Road,<br/> The CampusTwickenham Building,<br/> Bryanston, 2021, South Africa<br/> Tel: +27 (0)11 575 0008<br/> Fax: +27 (0)86 541 0842</p> <!--<p>West Wing<br /> Birchwood Court<br /> 43 Montrose Street<br /> Midrand<br /> 1686<br /> Tel: +27 (0)11 655 7192<br /> Fax: +27 (0)11 655 7011<br /> <a href="http://offices.regus.co.za/locations/ZA/Johannesburg/JohannesburgMidrand.htm" target="_blank" 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