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xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none"><g stroke="#1B1B20" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" clip-path="url(#a)"><path d="M9 5H7a2 2 0 0 0-2 2v12a2 2 0 0 0 2 2h10a2 2 0 0 0 2-2V7a2 2 0 0 0-2-2h-2"/><path d="M13 3h-2a2 2 0 1 0 0 4h2a2 2 0 1 0 0-4ZM14 11h-2.5a1.5 1.5 0 1 0 0 3h1a1.5 1.5 0 1 1 0 3H10M12 10v1m0 6v1-1Z"/></g><defs><clipPath id="a"><path fill="#fff" d="M0 0h24v24H0z"/></clipPath></defs></svg></span>Sales</a></li> <li><a href="/industries/" rel="noreferrer" class="c-menu__item v--no-border v--m-bold">See all industries</a></li> </ul> </div> </div> <a href="https://accounts.livechat.com/signup?client_id=82837eac-ff5e-45ca-bce1-00011acf925c&redirect_uri=https%3A%2F%2Fapp.helpdesk.com&response_type=token&source_id=menu_cta_customers_section&source_url=https://www.helpdesk.com/what-is-help-desk/&source_type=website&" class="c-menu__foot-action v--only-desktop" data-controller="track utm-tracking-button source-tracking" 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alt="Shopify app logo" width="24" height="24" style="max-width:24px; max-height:24px;" class="u-ml-0 b--u-mr-1.5" loading="lazy"></span>Shopify</a></li> <li><a href="/marketplace/apps/salesforce-for-helpdesk/" rel="noreferrer" class="c-menu__item v--no-border"><span class="c-menu__icon v--mobile b--lg:u-mrn-0.5"><svg width="24" height="24" fill="none" xmlns="http://www.w3.org/2000/svg"><defs/><path d="M10.32 6.53a3.5 3.5 0 015.62.74A4.33 4.33 0 0122 11.25a4.33 4.33 0 01-5.16 4.26 3.15 3.15 0 01-4.13 1.3 3.6 3.6 0 01-6.69-.17A3.36 3.36 0 012 13.34c0-1.24.67-2.33 1.67-2.92a3.88 3.88 0 016.65-3.9z" fill="#00A1E0"/><path d="M4.9 12.26c-.02.03 0 .04 0 .04l.12.07c.2.11.4.14.6.14.4 0 .66-.21.66-.57 0-.33-.28-.45-.55-.53l-.04-.01c-.2-.07-.38-.13-.38-.26 0-.12.1-.2.26-.2.18 0 .39.05.52.13 0 0 .04.02.06-.01l.08-.23c.01-.02 0-.04-.02-.05-.15-.09-.37-.15-.59-.15h-.04c-.37 0-.63.22-.63.55 0 .35.28.46.56.54l.04.01c.2.06.37.11.37.25s-.11.23-.3.23c-.06 0-.28 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01-.08.16.22.22 0 01-.1.08.43.43 0 01-.24.01.28.28 0 01-.06-.02s-.03 0-.04.02l-.09.24c0 .02 0 .04.02.04.03.02.06.02.1.03a.85.85 0 00.45-.03.54.54 0 00.23-.14.76.76 0 00.15-.26c.04-.1.07-.24.1-.4l.26-1.47h.38s.03 0 .04-.03l.04-.24c0-.03 0-.04-.04-.04h-.37c0-.01.02-.14.07-.26.01-.06.05-.1.08-.13a.24.24 0 01.1-.06.49.49 0 01.28 0c.03.02.04 0 .04 0l.1-.25c0-.03-.02-.04-.03-.04zM8.74 12.43c0 .02-.01.04-.03.04H8.4c-.02 0-.03-.02-.03-.04V9.96c0-.02.01-.03.03-.03h.3c.03 0 .04.01.04.03v2.47z" fill="#fff"/></svg></span>Salesforce</a></li> <li><a href="/marketplace/apps/?compatibility=helpdesk" class="c-menu__item v--m-bold">Browse all apps</a></li> </ul> </div> <div> <p class="c-menu__header">Top integrations</p> <ul> <li><a href="/integrations/livechat/" rel="noreferrer" class="c-menu__item"><span class="c-menu__icon v--mobile"><svg width="24" height="24" fill="none" xmlns="http://www.w3.org/2000/svg"><defs/><path d="M20.89 14.19a4.25 4.25 0 01-4.29 3.88h-2.36L9.74 21v-2.93l4.5-2.92h2.37a1.32 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class="c-navbar__actions"> <a href="https://accounts.livechat.com?client_id=82837eac-ff5e-45ca-bce1-00011acf925c&redirect_uri=https%3A%2F%2Fapp.helpdesk.com&response_type=token&source_id=header_cta_login" class="c-btn v--secondary v--sm u-border-white hover:u-bg-gray-900 hover:u-border-gray-900 hover:u-text-black">Log in</a> <a href="https://accounts.livechat.com/signup?client_id=82837eac-ff5e-45ca-bce1-00011acf925c&redirect_uri=https%3A%2F%2Fapp.helpdesk.com&response_type=token&source_id=header_cta&source_url=https://www.helpdesk.com/what-is-help-desk/&source_type=website&" class="c-btn v--signup v--sm" data-controller="track utm-tracking-button source-tracking" data-target="utm-tracking-button.button source-tracking.signup" data-source-tracking-id="header_cta" data-source-tracking-url="https://www.helpdesk.com/what-is-help-desk/" data-track-event="register_redirect" data-track-source-id="header_cta" data-track-source-text="Sign up free (header - button)" data-action="track#send source-tracking#save">Sign up free</a> </div> </div> </div> <div > <section style="background: linear-gradient(180deg, rgba(0, 88, 13, 0.20) 0%, rgba(67, 132, 245, 0.00) 100%);"> <div class="o-container b--u-pt-5 b--md:u-pt-6 b--lg:u-pt-8 b--u-pb-6 b--md:u-pb-8 b--lg:u-pb-10 b--xl:u-pb-12"> <h1 class="b--u-text-3xl b--u-mb-2 b--md:u-mb-3 b--u-text-black-900 u-maxw-10 u-mx-auto u-text-center">What is Help Desk: Ultimate Guide</h1> <p class="b--u-text-lg u-mb-0 b--u-text-black-600 u-maxw-10 u-mx-auto u-text-center">Your ultimate guide to understanding help desk software. Create a memorable user experience and provide unique customer support.</p> <div class="u-text-center b--u-py-2 b--sm:u-my-3 md:u-hidden"> <a href="#what-is-a-help-desk" class="c-link b--u-text-blue-500 b--u-text-bold">Read guide</a> </div> </div> </section> <section class="o-container u-flex u-flex-col md:u-flex-row u-justify-between b--u-mb-6" data-controller="toc-scroll-nav">  <nav class="u-hidden md:u-block u-basis-3"> <ul class="u-list-style-none u-pl-0 u-my-0" style="max-height: calc(100vh - 120px); position: sticky; top: 120px; overflow-y: auto;"> <p class="lg:u-hidden b--u-text-xs b--u-text-bold b--u-text-uppercase">Table of contents</p> <li class="t-wih-toc u-border-b b--u-border-black-75" data-target="toc-scroll-nav.item"> <a href="#what-is-a-help-desk" class="u-block b--u-text-black-900 b--u-text-xs b--u-py-1.5 u-mb-0 u-text-normal u-hover-none">What is a help desk?</a> </li> <li class="t-wih-toc u-border-b b--u-border-black-75" data-target="toc-scroll-nav.item"> <a href="#definition-and-importance-of-help-desk" class="u-block b--u-text-black-900 b--u-text-xs b--u-py-1.5 u-mb-0 u-text-normal u-hover-none">Definition and importance of help desk</a> </li> <li class="t-wih-toc u-border-b b--u-border-black-75" data-target="toc-scroll-nav.item"> <a href="#help-desk-features" class="u-block b--u-text-black-900 b--u-text-xs b--u-py-1.5 u-mb-0 u-text-normal u-hover-none">Help desk features</a> </li> <li class="t-wih-toc u-border-b b--u-border-black-75" data-target="toc-scroll-nav.item"> <a href="#deliver-outstanding-service-with-help-desk-solutions" class="u-block b--u-text-black-900 b--u-text-xs b--u-py-1.5 u-mb-0 u-text-normal u-hover-none">Deliver outstanding service with help desk solutions</a> </li> <li class="t-wih-toc u-border-b b--u-border-black-75" data-target="toc-scroll-nav.item"> <a href="#types-of-help-desks" class="u-block b--u-text-black-900 b--u-text-xs b--u-py-1.5 u-mb-0 u-text-normal u-hover-none">Types of help desks</a> </li> <li class="t-wih-toc u-border-b b--u-border-black-75" data-target="toc-scroll-nav.item"> <a href="#help-desk-roles" class="u-block b--u-text-black-900 b--u-text-xs b--u-py-1.5 u-mb-0 u-text-normal u-hover-none">Help desk roles and responsibilities</a> </li> <li class="t-wih-toc u-border-b b--u-border-black-75" data-target="toc-scroll-nav.item"> <a href="#how-to-choose-help-desk" class="u-block b--u-text-black-900 b--u-text-xs b--u-py-1.5 u-mb-0 u-text-normal u-hover-none">How to choose help desk platform</a> </li> <li class="t-wih-toc u-border-b b--u-border-black-75" data-target="toc-scroll-nav.item"> <a href="#handle-support-requests-quickly" class="u-block b--u-text-black-900 b--u-text-xs b--u-py-1.5 u-mb-0 u-text-normal u-hover-none">Handle support requests quickly</a> </li> <li class="t-wih-toc u-border-b b--u-border-black-75" data-target="toc-scroll-nav.item"> <a href="#implementing-help-desk-software" class="u-block b--u-text-black-900 b--u-text-xs b--u-py-1.5 u-mb-0 u-text-normal u-hover-none">Step-by-step guide to implementing help desk software</a> </li> <li class="t-wih-toc u-border-b b--u-border-black-75" data-target="toc-scroll-nav.item"> <a href="#popular-apps-and-channels" class="u-block b--u-text-black-900 b--u-text-xs b--u-py-1.5 u-mb-0 u-text-normal u-hover-none">Popular apps and channels for help desk software</a> </li> <li class="t-wih-toc u-border-b b--u-border-black-75" data-target="toc-scroll-nav.item"> <a href="#help-desk-best-practices" class="u-block b--u-text-black-900 b--u-text-xs b--u-py-1.5 u-mb-0 u-text-normal u-hover-none">Help desk best practices</a> </li> <li class="t-wih-toc" data-target="toc-scroll-nav.item"> <a href="#help-desk-migration" class="u-block b--u-text-black-900 b--u-text-xs b--u-py-1.5 u-mb-0 u-text-normal u-hover-none">Migrating to a new help desk system</a> </li>  </ul> </nav>  <article class="u-basis-12 md:u-basis-9 xl:u-basis-8 u-pl-0 b--md:u-pl-3 xl:u-pl-0"> <div id="what-is-a-help-desk" data-target="toc-scroll-nav.section"> <h2 class="b--u-text-xl b--u-mb-3 b--u-text-black-900">What is a help desk?</h2> <ul class="b--u-pl-2 b--u-mb-3"> <li class="b--u-text-base b--u-text-black-800">A centralized platform that provides support, information, and solutions to customers, employees, or both.</li> <li class="b--u-text-base b--u-text-black-800">Acts as a single point of contact, improving the communication process between users and support teams.</li> <li class="b--u-text-base b--u-text-black-800">It can be physical or virtual, employing advanced technologies like AI, machine learning, and automation.</li> <li class="b--u-text-base b--u-text-black-800">A help desk tool integrates various communication channels, allowing users to seek assistance through phone, email, chat, or web portals.</li> </ul> <div class="b--u-bg-green-50 b--u-px-2 b--sm:u-px-1 b--md:u-px-2 b--u-py-3 b--u-mb-6 u-flex u-flex-col sm:u-flex-row u-items-center b--u-rounded-16"> <span class="u-flex u-items-center u-mb-0 b--sm:u-mr-1" style="width: 64px"><svg xmlns="http://www.w3.org/2000/svg" width="97" height="96" fill="none" viewBox="0 0 97 96"> <path fill="#FFD000" d="M60.454 53.181c-3.674 3.497-5.29 12.207-5.016 16.136-.532-.036-1.86-.01-4.305 0-1.968.009-3.852.022-4.525.022h-6.012c0-5.629-.677-11.022-3.72-15.363-2.88-4.105-6.1-7.151-7.129-14.7-1.028-7.55 7.863-15.96 19.123-15.96 10.83 0 16.469 3.986 18.712 10.198 2.365 6.548-2.536 15.297-7.128 19.667Z"/> <path stroke="#1B1B20" stroke-linecap="round" stroke-linejoin="round" stroke-miterlimit="10" stroke-width="3" d="M56.976 71.396c.803.056 3.137-.047 3.202 1.095.191 3.378.344 8.47-.574 9.812-.256.375-3.239.631-4.63.803m2.002-11.71c-.287-4.147 2.59-13.169 6.432-16.86 4.803-4.612 9.305-16.13 6.832-23.04-2.346-6.557-11.158-11.382-22.483-11.382-11.777 0-23.827 9.397-22.751 17.365 1.075 7.968 6.399 13.44 9.41 17.774 3.182 4.582 5.028 10.202 5.028 16.143m17.532 0c-.556-.039-5.81-.058-8.367-.047m-1.972.023c.703 0-.086-.013 1.972-.023m-1.972.023c-.35 0 .666 0 0 0Zm0 0c-2.339 0-6.859.024-7.193.024m7.193-.024c.86-11.323-6.525-30.398-6.238-30.398 3.152-2.18 6.655 2.475 8.21 5.212 1.833 1.699 5.477-8.298 8.367-5.212.897 1.264-7.818 22.974-8.367 30.375m-9.165.047c-.43 0-4.033-.024-4.033 1.553v6.558c0 1.608.05 3.774 1.7 3.774.335 0 3.25.03 4.505.061m0 0c-.405.889-.67 6.693 1.509 6.805 2.724.14 9.677 0 10.035 0 .358 0 2.012-4.389 1.815-7.041m-13.36.236c3.542.09 9.792.205 13.36-.236m5.203-53.497c1.54.322 4.678 2.005 4.897 6.165"/> <path stroke="#1B1B20" stroke-linecap="round" stroke-linejoin="round" stroke-miterlimit="10" stroke-width="3" d="M35.338 35.361c-2.65.7-3.15-1.35-3.167-2.89-.018-1.54.959-2.76 3.836-3.714 2.878-.955 5.504-.93 6.14.784.636 1.714-4.16 5.12-6.81 5.82Zm38.743 20.87 4.334 2.026m1.601-18.03h4.195m-7.404-18.362 3.264-2.098m-16.835-7.094 1.49-3.536m-20.459 1.768-.827-4.04M26.145 18.72l-2.729-3.351m-6.607 21.103h-4.67m11.937 18.91L18.98 57.68"/> </svg> </span> <p class="b--u-text-base b--u-text-bold u-mb-0 u-text-center sm:u-text-left">Modern help desks employ advanced technologies like cloud computing and artificial intelligence to offer scalable and flexible support solutions and provide perfect user experiences across different platforms.</p> </div> </div> <div id="definition-and-importance-of-help-desk" class="b--u-pb-6" data-target="toc-scroll-nav.section"> <h2 class="b--u-text-xl b--u-mb-3">Definition and importance of help desk</h2> <p class="b--u-text-base b--u-mb-3">Help desks had a lot of time to evolve, and they did indeed.</p> <div class="b--u-bg-black-50 b--u-py-2.5 b--u-px-3 b--md:u-px-1.5 b--lg:u-px-3 b--u-rounded-24 b--u-mb-6"> <div class="u-flex u-flex-col sm:u-flex-row u-justify-center u-border-b b--u-py-1.5"> <span class="b--u-text-base b--u-text-bold b--u-text-black u-mb-0 u-mr-auto b--sm:u-mr-1.5 b--lg:u-mr-3 b--u-text-black-900 u-basis-2 u-text-right">80s</span><p class="b--u-text-base u-mb-0 u-basis-10">The rise of personal computers led to the establishment of dedicated help desk teams and the introduction of simple ticketing systems.</p> </div> <div class="u-flex u-flex-col sm:u-flex-row u-justify-center u-border-b b--u-py-1.5"> <span class="b--u-text-base b--u-text-bold b--u-text-black u-mb-0 u-mr-auto b--sm:u-mr-1.5 b--lg:u-mr-3 b--u-text-black-900 u-basis-2 u-text-right">90s</span><p class="b--u-text-base u-mb-0 u-basis-10">Help desk software emerged, enabling more sophisticated request management and expanding support channels to email and web‑based platforms.</p> </div> <div class="u-flex u-flex-col sm:u-flex-row u-justify-center u-border-b b--u-py-1.5"> <span class="b--u-text-base b--u-text-bold b--u-text-black u-mb-0 u-mr-auto b--sm:u-mr-1.5 b--lg:u-mr-3 b--u-text-black-900 u-basis-2 u-text-right">00s</span><p class="b--u-text-base u-mb-0 u-basis-10">It's the automation era and the ITIL framework's widespread adoption, standardizing help desk processes and promoting best practices.</p> </div> <div class="u-flex u-flex-col sm:u-flex-row u-justify-center b--u-py-1.5"> <span class="b--u-text-base b--u-text-bold b--u-text-black u-mb-0 u-mr-auto b--sm:u-mr-1.5 b--lg:u-mr-3 b--u-text-black-900 u-basis-2 u-text-right">2010s and 2020s</span><p class="b--u-text-base u-mb-0 u-basis-10">Cloud-based solutions, AI, and omnichannel care have revolutionized help desks, enhancing scalability, flexibility, and user experience.</p> </div> </div> <div class="b--u-py-6 b--u-px-3 b--u-rounded-12" style="background: linear-gradient(95deg, #D1F4D5 0%, #FAFEFB 110.26%);"> <p class="b--u-text-xl b--u-mb-2">🤔 Did you know that...</p> <p class="b--u-text-base b--u-mb-3">Everyone can now afford a help desk. Whether you run a one-person business or manage a multi-level company, there's a help desk for everyone.</p> <p class="b--u-text-base b--u-text-bold b--u-mb-2">Get started with the easy and affordable HelpDesk.</p> <form action="https://accounts.livechat.com/signup?client_id=82837eac-ff5e-45ca-bce1-00011acf925c&redirect_uri=https%3A%2F%2Fapp.helpdesk.com&response_type=token&source_id=did-you-know&source_url=https%3A%2F%2Fwww.helpdesk.com%2Fwhat-is-help-desk%2F" method="GET" data-controller="track utm-tracking-form source-tracking" data-target="utm-tracking-form.form source-tracking.signup" data-track-event="register_redirect" data-track-source-id="did-you-know" data-track-source-text="Sign up free (form)" data-source-tracking-id="did-you-know" data-source-tracking-url="https://www.helpdesk.com/what-is-help-desk/" data-action="track#send" > <div class="u-maxw-6 u-ml-0 u-flex"> <input type="email" name="email" class="u-mr-xs u-mb-xs sm:u-mb-0" style="min-width: 14rem; height:58px;" data-target="utm-tracking-form.email" placeholder="Enter your business email" aria-label="Business Email" required> <input type="hidden" name="source_id" value="did-you-know"> <input type="hidden" name="source_url" value="https://www.helpdesk.com/what-is-help-desk/"> <input type="hidden" name="source_type" value="website"> <button type="submit" class="c-btn v--signup" style="height:58px;" data-action="click->source-tracking#save">Sign up free</button> </div> </form> <p class="b--u-text-sm b--u-mt-2"> <span class="u-inline-block b--u-mr-2 b--xl:u-mr-3"> <svg xmlns="http://www.w3.org/2000/svg" width="11" height="10" class="b--u-mr-0.5"> <path d="M9.1.3L4 5.4l-2-2c-.3-.3-.7-.4-1-.3S0 3.5 0 4c0 .4 0 .8.3 1l2.8 2.8c.2.2.5.3.8.3s.6-.1.8-.3l6-5.9c.3-.2.4-.6.3-1a1 1 0 0 0-.8-.8c-.4 0-.8 0-1 .3z" fill="currentColor"/> </svg> Free 14-day trial </span> <span class="u-inline-block b--u-mr-2 b--xl:u-mr-3"> <svg xmlns="http://www.w3.org/2000/svg" width="11" height="10" class="b--u-mr-0.5"> <path d="M9.1.3L4 5.4l-2-2c-.3-.3-.7-.4-1-.3S0 3.5 0 4c0 .4 0 .8.3 1l2.8 2.8c.2.2.5.3.8.3s.6-.1.8-.3l6-5.9c.3-.2.4-.6.3-1a1 1 0 0 0-.8-.8c-.4 0-.8 0-1 .3z" fill="currentColor" /> </svg> Cost-effective automation </span> <span class="u-inline-block"> <svg xmlns="http://www.w3.org/2000/svg" width="11" height="10" class="b--u-mr-0.5"> <path d="M9.1.3L4 5.4l-2-2c-.3-.3-.7-.4-1-.3S0 3.5 0 4c0 .4 0 .8.3 1l2.8 2.8c.2.2.5.3.8.3s.6-.1.8-.3l6-5.9c.3-.2.4-.6.3-1a1 1 0 0 0-.8-.8c-.4 0-.8 0-1 .3z" fill="currentColor" /> </svg> Plans tailored to your needs </span> </p> </div> </div> <div id="help-desk-features" class="b--u-pb-6" data-target="toc-scroll-nav.section"> <h2 class="b--u-text-xl b--u-mb-3">Help desk features</h2> <p class="b--u-text-base b--u-mb-3">Every exceptional help desk needs several features for your customer support team. In addition to resolving tickets, you can use it for ticket management, issue tracking, and even evaluating your team's performance.</p> <div class="b--o-grid b--o-grid--1 b--sm:o-grid--2 b--o-grid--gap-2 b--lg:o-grid--gap-4 b--u-mb-3"> <div class="b--u-rounded-16"> <img src="/what-is-help-desk/ticketing-system.75488c687a05d9add774c5c48faa0cbac74801c880d2e0f768c33d3dcc4b0946.jpg" srcset="/what-is-help-desk/ticketing-system_hu889ec7d64f68a9511e33799142332fe1_21782_360x0_resize_q75_lanczos.jpg 360w, /what-is-help-desk/ticketing-system_hu889ec7d64f68a9511e33799142332fe1_21782_448x0_resize_q75_lanczos.jpg 448w, /what-is-help-desk/ticketing-system_hu889ec7d64f68a9511e33799142332fe1_21782_536x0_resize_q75_lanczos.jpg 536w, /what-is-help-desk/ticketing-system_hu889ec7d64f68a9511e33799142332fe1_21782_624x0_resize_q75_lanczos.jpg 624w, /what-is-help-desk/ticketing-system_hu889ec7d64f68a9511e33799142332fe1_21782_712x0_resize_q75_lanczos.jpg 712w" alt="Help desk ticketing system view" class="" width="357" height="238" loading="lazy" > <div class="b--u-py-2.5 b--u-px-2 b--u-rounded-b-16 u-border-b u-border-l u-border-r"> <h3 class="b--u-text-base b--u-text-bold b--u-mb-1">Ticketing system</h3> <ul class="b--u-pl-2 u-my-0"> <li class="b--u-text-xs">It consolidates all customer service requests into a single platform. Also, it helps log, categorize, and track customer problems from initial reporting to resolution.</li> <li class="b--u-text-xs u-mb-0">Tickets can be prioritized based on urgency and escalated to higher-level support.</li> </ul> </div> </div> <div class="b--u-rounded-16"> <img src="/what-is-help-desk/multichannel.b99554d3dcaec96a0aeb613e5c2dcf237f79315b60964aa25ffdd76dd767c499.jpg" srcset="/what-is-help-desk/multichannel_hu48f7ae1bfa66ffc589ce459b23594bb1_23513_360x0_resize_q75_lanczos.jpg 360w, /what-is-help-desk/multichannel_hu48f7ae1bfa66ffc589ce459b23594bb1_23513_448x0_resize_q75_lanczos.jpg 448w, /what-is-help-desk/multichannel_hu48f7ae1bfa66ffc589ce459b23594bb1_23513_536x0_resize_q75_lanczos.jpg 536w, /what-is-help-desk/multichannel_hu48f7ae1bfa66ffc589ce459b23594bb1_23513_624x0_resize_q75_lanczos.jpg 624w, /what-is-help-desk/multichannel_hu48f7ae1bfa66ffc589ce459b23594bb1_23513_712x0_resize_q75_lanczos.jpg 712w" alt="Help desk multichannel view" class="" width="357" height="238" loading="lazy" > <div class="b--u-py-2.5 b--u-px-2 b--u-rounded-b-16 u-border-b u-border-l u-border-r"> <h3 class="b--u-text-base b--u-text-bold b--u-mb-1">Multichannel assistance</h3> <ul class="b--u-pl-2 u-my-0"> <li class="b--u-text-xs">Help desks support various communication channels such as phone, email, live chat, social media, and web portals, allowing customers to choose their preferred contact method.</li> <li class="b--u-text-xs">It provides personalized support by understanding each customer's unique history and previous interactions with the company.</li> </ul> </div> </div> <div class="b--u-rounded-16"> <img src="/what-is-help-desk/knowledge-management.24bdd6df4ec43f7ad8a5367763e47f186f2536d072e5df3483fb41858d8c20e1.jpg" srcset="/what-is-help-desk/knowledge-management_huf848040d9f163cfe3dc624dee331532c_20533_360x0_resize_q75_lanczos.jpg 360w, /what-is-help-desk/knowledge-management_huf848040d9f163cfe3dc624dee331532c_20533_448x0_resize_q75_lanczos.jpg 448w, /what-is-help-desk/knowledge-management_huf848040d9f163cfe3dc624dee331532c_20533_536x0_resize_q75_lanczos.jpg 536w, /what-is-help-desk/knowledge-management_huf848040d9f163cfe3dc624dee331532c_20533_624x0_resize_q75_lanczos.jpg 624w, /what-is-help-desk/knowledge-management_huf848040d9f163cfe3dc624dee331532c_20533_712x0_resize_q75_lanczos.jpg 712w" alt="Help desk knowledge management view" class="" width="357" height="238" loading="lazy" > <div class="b--u-py-2.5 b--u-px-2 b--u-rounded-b-16 u-border-b u-border-l u-border-r"> <h3 class="b--u-text-base b--u-text-bold b--u-mb-1">Knowledge management</h3> <ul class="b--u-pl-2 u-my-0"> <li class="b--u-text-xs">A good help desk should integrate with a knowledge bas or FAQ section where users can find answers to common issues, reducing the volume of incoming tickets.</li> <li class="b--u-text-xs">It facilitates information sharing within the customer team, guaranteeing that all agents can access the latest solutions and procedures.</li> </ul> </div> </div> <div class="b--u-rounded-16"> <img src="/what-is-help-desk/reports.3fc92275df6bb47ea28fa1e3991d42c875844283cd4cfec6ad6adcc415a69729.jpg" srcset="/what-is-help-desk/reports_hu726f6185b9e0f0af10c8471d043a2947_18368_360x0_resize_q75_lanczos.jpg 360w, /what-is-help-desk/reports_hu726f6185b9e0f0af10c8471d043a2947_18368_448x0_resize_q75_lanczos.jpg 448w, /what-is-help-desk/reports_hu726f6185b9e0f0af10c8471d043a2947_18368_536x0_resize_q75_lanczos.jpg 536w, /what-is-help-desk/reports_hu726f6185b9e0f0af10c8471d043a2947_18368_624x0_resize_q75_lanczos.jpg 624w, /what-is-help-desk/reports_hu726f6185b9e0f0af10c8471d043a2947_18368_712x0_resize_q75_lanczos.jpg 712w" alt="Reports and analytics view in help desk app" class="" width="357" height="238" loading="lazy" > <div class="b--u-py-2.5 b--u-px-2 b--u-rounded-b-16 u-border-b u-border-l u-border-r"> <h3 class="b--u-text-base b--u-text-bold b--u-mb-1">Reporting and analytics</h3> <ul class="b--u-pl-2 u-my-0"> <li class="b--u-text-xs">Help desks generate detailed reports and analytics on various metrics such as response or resolution times.</li> <li class="b--u-text-xs">Insights assist businesses in recognizing trends, monitoring performance, and making informed decisions.</li> </ul> </div> </div> <div class="b--u-rounded-16"> <img src="/what-is-help-desk/integrations.dd3e4ed344a7b9bc3d2194a3fe66d993aa961c0330037ec116f99b60f1ad15ad.jpg" srcset="/what-is-help-desk/integrations_hu7f8d48c18c7fa2906f15d0181c1d30ef_17850_360x0_resize_q75_lanczos.jpg 360w, /what-is-help-desk/integrations_hu7f8d48c18c7fa2906f15d0181c1d30ef_17850_448x0_resize_q75_lanczos.jpg 448w, /what-is-help-desk/integrations_hu7f8d48c18c7fa2906f15d0181c1d30ef_17850_536x0_resize_q75_lanczos.jpg 536w, /what-is-help-desk/integrations_hu7f8d48c18c7fa2906f15d0181c1d30ef_17850_624x0_resize_q75_lanczos.jpg 624w, /what-is-help-desk/integrations_hu7f8d48c18c7fa2906f15d0181c1d30ef_17850_712x0_resize_q75_lanczos.jpg 712w" alt="Help desk integrations view" class="" width="357" height="238" loading="lazy" > <div class="b--u-py-2.5 b--u-px-2 b--u-rounded-b-16 u-border-b u-border-l u-border-r"> <h3 class="b--u-text-base b--u-text-bold b--u-mb-1">Integration with other solutions</h3> <ul class="b--u-pl-2 u-my-0"> <li class="b--u-text-xs">Help desks can integrate with customer relationship management (CRM) systems and IT service management (ITSM) tools.</li> <li class="b--u-text-xs">Integration with third-party tools, such as marketing automation software or payment processors, further enhances the help desk's functionality and utility.</li> </ul> </div> </div> <div class="b--u-rounded-16"> <img src="/what-is-help-desk/custom-fields.720de932ef091684df8a84464fee6224746f4b3f12dddf95a321e9ee03c16f55.jpg" srcset="/what-is-help-desk/custom-fields_hue5e4b1c4c971282dea45d87db4ab59eb_19286_360x0_resize_q75_lanczos.jpg 360w, /what-is-help-desk/custom-fields_hue5e4b1c4c971282dea45d87db4ab59eb_19286_448x0_resize_q75_lanczos.jpg 448w, /what-is-help-desk/custom-fields_hue5e4b1c4c971282dea45d87db4ab59eb_19286_536x0_resize_q75_lanczos.jpg 536w, /what-is-help-desk/custom-fields_hue5e4b1c4c971282dea45d87db4ab59eb_19286_624x0_resize_q75_lanczos.jpg 624w, /what-is-help-desk/custom-fields_hue5e4b1c4c971282dea45d87db4ab59eb_19286_712x0_resize_q75_lanczos.jpg 712w" alt="Help desk custom fields feature in app view" class="" width="357" height="238" loading="lazy" > <div class="b--u-py-2.5 b--u-px-2 b--u-rounded-b-16 u-border-b u-border-l u-border-r"> <h3 class="b--u-text-base b--u-text-bold b--u-mb-1">Custom fields</h3> <ul class="b--u-pl-2 u-my-0"> <li class="b--u-text-xs">Custom fields are a great help desk software feature. They allow organizations to capture specific information unavailable through default fields. It helps tailor processes, gather vital data, and optimize operations.</li> </ul> </div> </div> </div> <div class="b--u-bg-green-50 b--u-rounded-32 b--u-pt-3 b--md:u-py-2 b--lg:u-py-4 b--u-pl-2 u-flex u-flex-col md:u-flex-row u-items-center b--u-mb-6"> <div class="u-basis-6"> <h3 class="b--u-text-base b--u-text-bold b--u-mb-1.5">Automation</h3> <ul class="b--u-pl-2 u-my-0 b--u-pb-1.5 b--u-pr-2"> <li class="b--u-text-xs">Desk automation features like ticket type filters, autoresponders, canned responses, and AI-powered chats streamline ticket management.</li> <li class="b--u-text-xs">Automated workflows help define a series of actions that get triggered based on specific conditions.</li> <li class="b--u-text-xs">Macros are predefined sets of actions that can be executed with a single command. They help agents perform repetitive tasks more efficiently, such as closing resolved tickets with a standard message.</li> <li class="b--u-text-xs">AI-powered features, such as chatbots and machine learning algorithms, enhance the help desk's capabilities by providing instant responses to customer inquiries, predicting ticket categories, and suggesting potential solutions based on historical data. </li> </ul> <p class="b--u-text-xs b--u-text-bold">Like automations? <a href="/ai/" class="c-link b--u-text-xs b--u-text-bold">Check AI-powered HelpDesk features</a></p> </div> <div class="u-basis-6"> <img src="/what-is-help-desk/automation.eb8e8797cff53c9a1e343653abd3e3da11a21359264bd2489f7d0ff964531696.png" srcset="/what-is-help-desk/automation_huc4b03bbd2b0e06709d1e386699e370bf_39077_360x0_resize_lanczos_3.png 360w, /what-is-help-desk/automation_huc4b03bbd2b0e06709d1e386699e370bf_39077_444x0_resize_lanczos_3.png 444w, /what-is-help-desk/automation_huc4b03bbd2b0e06709d1e386699e370bf_39077_528x0_resize_lanczos_3.png 528w, /what-is-help-desk/automation_huc4b03bbd2b0e06709d1e386699e370bf_39077_612x0_resize_lanczos_3.png 612w, /what-is-help-desk/automation_huc4b03bbd2b0e06709d1e386699e370bf_39077_696x0_resize_lanczos_3.png 696w" alt="Help desk automations in app view" class="u-hidden md:u-block u-maxw-4 u-mr-0" width="352" height="467" loading="lazy" > <img src="/what-is-help-desk/automation-mobile.ffe5a83afc69342fca07345f2d0fabb06bab10d06f93cb1d01331a91513fbd27.png" srcset="/what-is-help-desk/automation-mobile_hu2965c333970e307509184edee47b1ff6_30238_360x0_resize_lanczos_3.png 360w, /what-is-help-desk/automation-mobile_hu2965c333970e307509184edee47b1ff6_30238_444x0_resize_lanczos_3.png 444w, /what-is-help-desk/automation-mobile_hu2965c333970e307509184edee47b1ff6_30238_528x0_resize_lanczos_3.png 528w, /what-is-help-desk/automation-mobile_hu2965c333970e307509184edee47b1ff6_30238_612x0_resize_lanczos_3.png 612w, /what-is-help-desk/automation-mobile_hu2965c333970e307509184edee47b1ff6_30238_696x0_resize_lanczos_3.png 696w" alt="Help desk automations in app view" class="u-block md:u-hidden b--u-rounded-br-32" width="444" height="338" loading="lazy" > </div> </div> <div class="b--u-rounded-12 b--u-py-2.5 b--u-px-3 b--lg:u-px-4 b--lg:u-py-4" style="background: linear-gradient(95deg, #D1F4D5 0%, #FAFEFB 110.26%);"> <div class="u-flex u-flex-col sm:u-flex-row u-justify-between u-items-center"> <div class="u-flex u-flex-col u-basis-8 b--md:u-pr-3"> <div class="u-order-2 sm:u-order-1"> <h4 class="b--u-text-xl b--u-text-black-900 u-text-center sm:u-text-left b--u-mb-1.5 b--sm:u-mb-2">Empower your support team with HelpDesk features</h4> </div> <div class="b--o-grid b--o-grid--5 u-items-center u-order-1 sm:u-order-2 b--u-mb-3 sm:u-mb-0" style="gap: 6px;"> <img src="/badges/white/capterra-shortlist-2024.a3223fcdb21a8682a84f0eeb189dc71b50ef504b1a928a0b40219255c6400245.png" class="u-maxw-2 u-hidden md:u-block" width="89" height="89" alt="white/capterra-shortlist-2024 badge" style="max-width:89px; max-height:89px;" loading="lazy"> <img src="/badges/white/capterra-shortlist-2024.a3223fcdb21a8682a84f0eeb189dc71b50ef504b1a928a0b40219255c6400245.png" class="u-maxw-2 u-block md:u-hidden" width="62" height="62" alt="white/capterra-shortlist-2024 badge" style="max-width:62px; max-height:62px;" loading="lazy"> <img src="/badges/white/users-love-us.6228a6e9eb71b0090733d576c1d2daee7acbff0b2c9008bcbccbbf95d5a72bbe.png" class="u-maxw-2 u-hidden md:u-block" width="89" height="89" alt="white/users-love-us badge" style="max-width:89px; max-height:89px;" loading="lazy"> <img src="/badges/white/users-love-us.6228a6e9eb71b0090733d576c1d2daee7acbff0b2c9008bcbccbbf95d5a72bbe.png" class="u-maxw-2 u-block md:u-hidden" width="62" height="62" alt="white/users-love-us badge" style="max-width:62px; max-height:62px;" loading="lazy"> <img src="/badges/white/crozdesk-happiest-users-2023.d523d4533a544de23686663cdb9d3321ee8645a4656d8bcdb20c78a105ff3fe0.png" class="u-maxw-2 u-hidden md:u-block" width="89" height="89" alt="white/crozdesk-happiest-users-2023 badge" style="max-width:89px; max-height:89px;" loading="lazy"> <img src="/badges/white/crozdesk-happiest-users-2023.d523d4533a544de23686663cdb9d3321ee8645a4656d8bcdb20c78a105ff3fe0.png" class="u-maxw-2 u-block md:u-hidden" width="62" height="62" alt="white/crozdesk-happiest-users-2023 badge" style="max-width:62px; max-height:62px;" loading="lazy"> <img src="/badges/white/crozdesk-quality-choice-2023.62ad90653181c83c0fcc848d5d2e37c72271f0590e4c422831592cc6722006dc.png" class="u-maxw-2 u-hidden md:u-block" width="89" height="89" alt="white/crozdesk-quality-choice-2023 badge" style="max-width:89px; max-height:89px;" loading="lazy"> <img src="/badges/white/crozdesk-quality-choice-2023.62ad90653181c83c0fcc848d5d2e37c72271f0590e4c422831592cc6722006dc.png" class="u-maxw-2 u-block md:u-hidden" width="62" height="62" alt="white/crozdesk-quality-choice-2023 badge" style="max-width:62px; max-height:62px;" loading="lazy"> <img src="/badges/white/crozdesk-trusted-vendor-2023.11c7b4d5a25c4eaa7ece7469fe8e9041f87ab2659e73c2480b25672b9faad549.png" class="u-maxw-2 u-hidden md:u-block" width="89" height="89" alt="white/crozdesk-trusted-vendor-2023 badge" style="max-width:89px; max-height:89px;" loading="lazy"> <img src="/badges/white/crozdesk-trusted-vendor-2023.11c7b4d5a25c4eaa7ece7469fe8e9041f87ab2659e73c2480b25672b9faad549.png" class="u-maxw-2 u-block md:u-hidden" width="62" height="62" alt="white/crozdesk-trusted-vendor-2023 badge" style="max-width:62px; max-height:62px;" loading="lazy"> </div> </div> <div> <a href="/" class="c-btn v--sm v--primary b--u-text-base b--u-text-bold" >Discover HelpDesk</a> <div class="u-hidden sm:u-flex u-justify-center b--u-text-sm b--u-mt-1.5"> <span class="u-mr-xs"> <svg xmlns="http://www.w3.org/2000/svg" width="15" height="18" fill="#000"> <path d="M12.4 6.4l-7 7-2.8-2.7a1.5 1.5 0 0 0-2.5.7c-.2.5 0 1 .3 1.4l3.9 3.8a1.5 1.5 0 0 0 2.1 0l8.2-8a1.5 1.5 0 0 0-.7-2.5c-.5-.2-1 0-1.5.3z" /> </svg> </span> <span>Free 14-day trial</span> </div> </div> </div> </div> </div> <div id="deliver-outstanding-service-with-help-desk-solutions" class="b--u-pb-6" data-target="toc-scroll-nav.section"> <h2 class="b--u-text-xl b--u-mb-3">Deliver outstanding service with help desk solutions</h2> <p class="b--u-text-base b--u-mb-3">Happy customer = successful business. Find compelling arguments on how help desk software can significantly enhance service quality.</p> <div class="b--o-grid b--o-grid--1 b--o-grid--gap-2 b--u-mb-3"> <div class="b--u-p-2 b--md:u-p-4 b--u-rounded-16 u-border b--u-border-black-75"> <div class="u-flex u-flex-col sm:u-flex-row u-flex-start u-items-start"> <div><img src="/what-is-help-desk/love-chatting.869d9ba4e2974e913cdde83ddac2eb75706bd5b5ee2976c015d4ca67899c54ea.svg" alt="" class="u-w-auto u-ml-0 b--u-mb-1 sm:u-mb-0 b--sm:u-mr-1.5" width="64" height="64" loading="lazy" style="max-width:64px;" > </div> <div> <h3 class="b--u-text-base b--u-text-bold b--u-mb-1 b--u-text-black-900">Enhanced customer satisfaction</h3> <ul class="b--u-pl-2 u-my-0"> <li class="b--u-text-xs b--u-text-black-900">Quick resolutions. Help desks significantly improve customer satisfaction by providing timely solutions to customer questions.</li> <li class="b--u-text-xs b--u-text-black-900">Personalized support. A unified ticketing system enables agents to access complete customer histories, facilitating personalized and contextually relevant assistance.</li> </ul> </div> </div> </div> <div class="b--u-p-2 b--md:u-p-4 b--u-rounded-16 u-border b--u-border-black-75"> <div class="u-flex u-flex-col sm:u-flex-row u-flex-start u-items-start"> <div><img src="/what-is-help-desk/line-chart.a9b47799073be905116ec3150225efdf90b3b7665746fdcdecc6d4184a060594.svg" alt="" class="u-w-auto u-ml-0 b--u-mb-1 sm:u-mb-0 b--sm:u-mr-1.5" width="64" height="64" loading="lazy" style="max-width:64px;" > </div> <div> <h3 class="b--u-text-base b--u-text-bold b--u-mb-1 b--u-text-black-900">Increased employee productivity</h3> <ul class="b--u-pl-2 u-my-0"> <li class="b--u-text-xs b--u-text-black-900">Automation. Automating repetitive tasks, such as ticket routing and categorization, frees agents to focus on more complex matters.</li> <li class="b--u-text-xs b--u-text-black-900">Streamlined processes. Centralized management of requests and integration with other systems streamline workflows and reduce the administrative burden on employees.</li> </ul> </div> </div> </div> <div class="b--u-p-2 b--md:u-p-4 b--u-rounded-16 u-border b--u-border-black-75"> <div class="u-flex u-flex-col sm:u-flex-row u-flex-start u-items-start"> <div><img src="/what-is-help-desk/loading.0ecad50d33fe92a6935abdf6aa90eb61ade0810a7792147a58bb741c4c5a9865.svg" alt="" class="u-w-auto u-ml-0 b--u-mb-1 sm:u-mb-0 b--sm:u-mr-1.5" width="64" height="64" loading="lazy" style="max-width:64px;" > </div> <div> <h3 class="b--u-text-base b--u-text-bold b--u-mb-1 b--u-text-black-900">Operational efficiency</h3> <ul class="b--u-pl-2 u-my-0"> <li class="b--u-text-xs b--u-text-black-900">Resource management. Detailed analytics and reporting capabilities enable organizations to optimize resource allocation, ensuring that support teams are adequately funded and utilized.</li> <li class="b--u-text-xs b--u-text-black-900">Cost reduction. Improved team performance and compelling issue resolution reduce operational costs.</li> </ul> </div> </div> </div> <div class="b--u-p-2 b--md:u-p-4 b--u-rounded-16 u-border b--u-border-black-75"> <div class="u-flex u-flex-col sm:u-flex-row u-flex-start u-items-start"> <div><img src="/what-is-help-desk/ticket-multichannel.05592bffb73fda68a44775e9caa68edd28af54c2e616e33ac47c684d3c4693ad.svg" alt="" class="u-w-auto u-ml-0 b--u-mb-1 sm:u-mb-0 b--sm:u-mr-1.5" width="64" height="64" loading="lazy" style="max-width:64px;" > </div> <div> <h3 class="b--u-text-base b--u-text-bold b--u-mb-1 b--u-text-black-900">Scalability</h3> <ul class="b--u-pl-2 u-my-0"> <li class="b--u-text-xs b--u-text-black-900">Adaptability. <a href="/cloud/">Cloud-based help desk</a> solutions offer scalability, enabling businesses to easily adjust their assistance capabilities in response to growth.</li> <li class="b--u-text-xs b--u-text-black-900">Future-proofing. The help desk can be updated and expanded with new features and integrations.</li> </ul> </div> </div> </div> </div> <p class="b--u-text-base">HelpDesk benefits are even more numerous – <a href="/benefits/" class="b--u-text-blue-500">explore them now</a>!</p> </div> <div id="types-of-help-desks" class="b--u-pb-6" data-target="toc-scroll-nav.section"> <h2 class="b--u-text-xl b--u-mb-3">Types of help desks you may want to know</h2> <p class="b--u-text-base b--u-mb-3">You know different help desk types, including team-based help desks for assisting customers and IT software or tools for support teams. However, there are even more help desk variations worth exploring!</p> <div class="b--o-grid b--o-grid--1 b--sm:o-grid--2 b--o-grid--gap-2 b--lg:o-grid--gap-4 b--u-mb-6"> <div class="b--u-bg-green-50 b--u-rounded-16 b--u-py-4 b--u-px-2"> <h3 class="b--u-text-base b--u-text-bold b--u-mb-1">Internal help desk</h3> <p class="b--u-text-xs u-mb-0">It assists employees by addressing technical issues, providing software support, troubleshooting hardware problems, and verifying that all internal systems function smoothly, ultimately maintaining high employee productivity.</p> </div> <div class="b--u-bg-green-50 b--u-rounded-16 b--u-py-4 b--u-px-2"> <h3 class="b--u-text-base b--u-text-bold b--u-mb-1">External help desk</h3> <p class="b--u-text-xs u-mb-0">It assists customers with matters regarding a company's products or services, providing timely and effective solutions. This helps build loyalty and trust in the brand.</p> </div> <div class="b--u-bg-green-50 b--u-rounded-16 b--u-py-4 b--u-px-2"> <h3 class="b--u-text-base b--u-text-bold b--u-mb-1">Outsourced help desk</h3> <p class="b--u-text-xs u-mb-0">It occurs when a company delegates operations to a third-party provider, enabling it to leverage external expertise and resources for high-quality customer service.</p> </div> <div class="b--u-bg-green-50 b--u-rounded-16 b--u-py-4 b--u-px-2"> <h3 class="b--u-text-base b--u-text-bold b--u-mb-1">Hybrid help desk</h3> <p class="b--u-text-xs u-mb-0">It combines internal and external elements, allowing organizations to maintain control while benefiting from cost savings and expertise. Some functions are handled in-house, while others are outsourced.</p> </div> </div> <div class="b--u-rounded-12 b--u-py-2.5 b--md:u-py-6 b--u-px-3 b--lg:u-px-4" style="background: linear-gradient(95deg, #D1F4D5 0%, #FFF9EE 110.26%), #FFF;"> <p class="b--u-text-xl b--u-mb-2">Every industry needs help sometimes</p> <p class="b--u-text-base b--u-mb-2">Help desks can handle various unique issues, not just technical ones like account blocking. They can assist with tasks such as choosing the right product size and organizing student classes and teachers' schedules. You just need to find the perfect one for you.</p> <a href="/industries/" class="c-link b--u-text-xs b--u-text-bold">Check the best help desk solution for your industry</a> </div> </div> <div id="help-desk-roles" class="b--u-pb-6" data-target="toc-scroll-nav.section"> <h2 class="b--u-text-xl b--u-mb-3">Help desk roles and responsibilities</h2> <p class="b--u-text-base b--u-mb-3">Happy customer = successful business. Find compelling arguments on how help desk software can significantly enhance service quality.</p> <div class="b--o-grid b--o-grid--1 b--o-grid--gap-2 b--u-mb-3"> <div class="b--u-p-2 b--md:u-p-4 b--u-rounded-16 u-border b--u-border-black-75"> <div class="u-flex u-flex-col sm:u-flex-row u-flex-start u-items-start"> <div><img src="/what-is-help-desk/gears.246a93e937ab5bc2685ab186a629d2464f1dcb4624785bc531e4af01c880f31b.svg" alt="" class="u-w-auto u-ml-0 b--u-mb-1 sm:u-mb-0 b--sm:u-mr-1.5" width="64" height="64" loading="lazy" style="max-width:64px;" > </div> <div> <h3 class="b--u-text-base b--u-text-bold b--u-mb-1 b--u-text-black-900">Admin</h3> <p class="b--u-text-xs b--u-text-black-900">Admins are responsible for configuring and managing the help desk processes. Their primary responsibilities include setting up and maintaining the help desk software, providing easy-to-setup integration with business systems, and customizing workflows.</p> </div> </div> </div> <div class="b--u-p-2 b--md:u-p-4 b--u-rounded-16 u-border b--u-border-black-75"> <div class="u-flex u-flex-col sm:u-flex-row u-flex-start u-items-start"> <div><img src="/what-is-help-desk/two-signs.c8abcf850f52bff798a02161f67383dd0d0915d2b4b52609516489438f4f5870.svg" alt="" class="u-w-auto u-ml-0 b--u-mb-1 sm:u-mb-0 b--sm:u-mr-1.5" width="64" height="64" loading="lazy" style="max-width:64px;" > </div> <div> <h3 class="b--u-text-base b--u-text-bold b--u-mb-1 b--u-text-black-900">Support manager</h3> <p class="b--u-text-xs b--u-text-black-900">The support manager oversees the customer team, assigns work to agents, monitors performance, conducts team meetings, and provides timely assistance to ensure a positive customer experience.</p> </div> </div> </div> <div class="b--u-p-2 b--md:u-p-4 b--u-rounded-16 u-border b--u-border-black-75"> <div class="u-flex u-flex-col sm:u-flex-row u-flex-start u-items-start"> <div><img src="/what-is-help-desk/chats.a923aa5a9c9de617020752eb11bbfadd5ca378ec9011379c4f17ac9a996d4531.svg" alt="" class="u-w-auto u-ml-0 b--u-mb-1 sm:u-mb-0 b--sm:u-mr-1.5" width="64" height="64" loading="lazy" style="max-width:64px;" > </div> <div> <h3 class="b--u-text-base b--u-text-bold b--u-mb-1 b--u-text-black-900">Support agent</h3> <p class="b--u-text-xs b--u-text-black-900">Customer support agents are the first responders to customer inquiries. They can handle general or specialized queries, diagnose problems, provide solutions, and escalate them when necessary.</p> </div> </div> </div> </div> <p class="u-text-center"><a href="/help/roles-in-helpdesk/" class="c-link b--u-text-bold b--u-text-xs b--u-text-blue-500">Discover which roles you can use in HelpDesk</a></p> </div> <div id="how-to-choose-help-desk" class="b--u-pb-6" data-target="toc-scroll-nav.section"> <h2 class="b--u-text-xl b--u-mb-3">How to choose the right help desk platform</h2> <ol class="b--u-pl-2 b--u-mb-3"> <li> <h3 class="b--u-text-base b--u-text-bold u-mb-0">Assess your needs</h3> <p class="b--u-text-base u-mb-0">Identify your specific requirements, such as the volume of support tickets, the complexity of customer queries, and the level of integration required with existing systems.</p> </li> <li> <h3 class="b--u-text-base b--u-text-bold u-mb-0">Look for core features</h3> <p class="b--u-text-base u-mb-0">Make sure that the help desk software offers essential features like ticket management, automation, multichannel support (email, chat, phone), and reporting tools.</p> </li> <li> <h3 class="b--u-text-base b--u-text-bold u-mb-0">Check scalability and flexibility</h3> <p class="b--u-text-base u-mb-0">Choose a platform that can grow with your business. It should be flexible enough to adapt to changing workflows, handle increasing ticket volumes, and integrate with additional tools or platforms.</p> </li> <li> <h3 class="b--u-text-base b--u-text-bold u-mb-0">Explore the UX interface</h3> <p class="b--u-text-base u-mb-0">The UX interface should be intuitive and user-friendly, making it easy for support agents to effectively navigate and utilize the system. Remember that a well-designed interface reduces training time and minimizes errors, improving productivity.</p> </li> <li> <h3 class="b--u-text-base b--u-text-bold u-mb-0">Check cost and ROI</h3> <p class="b--u-text-base u-mb-0">Evaluate the pricing structure of the help desk platform for your budget. Consider the initial costs, hidden fees, and potential ROI through customer satisfaction and retention. Select a solution that provides the best value for your investment.</p> </li> <li> <h3 class="b--u-text-base b--u-text-bold u-mb-0">Read reviews</h3> <p class="b--u-text-base u-mb-0">Take the time to read customer reviews and testimonials about different platforms. Reviews provide real-world insights into the tool's performance, reliability, and user satisfaction. Look for feedback on aspects such as ease of use, customer support, feature usage, etc.</p> </li> </ol> <p class="b--u-text-xs"><a href="/blog/best-customer-service-companies/" class="c-link b--u-text-bold b--u-text-xs b--u-text-blue-500">Check the best customer service companies in 2024</a></p> </div>  <div id="handle-support-requests-quickly" class="b--u-pb-6" data-target="toc-scroll-nav.section"> <h2 class="b--u-text-xl b--u-mb-3 b--u-text-black-900">Handle all your support requests quickly with the HelpDesk ticketing system</h2> <p class="b--u-text-base b--u-text-black-800 b--u-mb-3">HelpDesk offers a comprehensive customer team solution that transforms how businesses handle customer inquiries. With its intuitive ticket management system, HelpDesk guarantees that all requests are tracked and resolved efficiently, boosting customer satisfaction.</p> <p class="b--u-text-base b--u-text-black-800 b--u-mb-3">The platform's automation features streamline repetitive tasks, allowing customer agents to focus on more complex and value-added interactions. Multichannel assistance warrants customers to reach out through their preferred method: email, chat, or social media.</p> <p class="b--u-text-base b--u-text-black-800">Additionally, HelpDesk integrates with popular tools like <a href="/marketplace/apps/salesforce-for-helpdesk/">Salesforce</a>, <a href="/integrations/jira/">Jira</a>, and <a href="/integrations/livechat/">LiveChat</a>, enhancing your existing workflows and ensuring a unified approach to the customer team.</p> <p class="b--u-text-xs"><a href="/integrations/" class="c-link b--u-text-bold b--u-text-xs b--u-text-blue-500">Check all the HelpDesk integrations</a></p> <img src="/what-is-help-desk/help-desk-app-view.588674600131460d2fd5cbe780ab4544a27230e54bd657e5268758193ca0d819.png" srcset="/what-is-help-desk/help-desk-app-view_hu5b0de4583d1cdd0e294d5fdb87991504_56127_360x0_resize_lanczos_3.png 360w, /what-is-help-desk/help-desk-app-view_hu5b0de4583d1cdd0e294d5fdb87991504_56127_652x0_resize_lanczos_3.png 652w, /what-is-help-desk/help-desk-app-view_hu5b0de4583d1cdd0e294d5fdb87991504_56127_944x0_resize_lanczos_3.png 944w, /what-is-help-desk/help-desk-app-view_hu5b0de4583d1cdd0e294d5fdb87991504_56127_1236x0_resize_lanczos_3.png 1236w, /what-is-help-desk/help-desk-app-view_hu5b0de4583d1cdd0e294d5fdb87991504_56127_1528x0_resize_lanczos_3.png 1528w" alt="HelpDesk app view" class="u-maxw-9 u-mx-auto b--u-py-6" width="747" height="463" loading="lazy" > <p class="b--u-text-base b--u-text-black-800 b--u-mb-3">HelpDesk’s <a href="/help/helpdesk-reports/">reporting and analytics</a> provide valuable insights into your team's operations. It helps you identify trends, monitor performance, and make data-driven improvements. The highly customizable platform allows you to tailor workflows, automate responses, and create a <a href="https://www.knowledgebase.com/?utm_source=helpdesk.com/what-is-help-desk&utm_medium=referral&utm_campaign=article-link">knowledge base</a> to empower customers to find solutions independently. Its user-friendly interface makes sure that your team can quickly adapt and maximize productivity.</p> <p class="b--u-text-base b--u-text-black-800 b--u-mb-3">You're investing in a solution that can grow with your business, providing scalable capabilities to match your evolving needs, by choosing HelpDesk. The platform's focus on integration and customer satisfaction makes it a strategic asset for any company committed to delivering outstanding customer service.</p> <div class="b--u-bg-green-50 b--u-px-2 b--sm:u-px-1 b--md:u-px-2 b--u-py-3 b--u-mb-6 u-flex u-flex-col sm:u-flex-row u-items-center b--u-rounded-16"> <img src="/what-is-help-desk/rocket.2282854e44766f1d68d12afd4e6b7229763e94cd1dc99ac9709f871307e92012.svg" alt="" class="u-mb-0 b--sm:u-mr-1" loading="lazy" style="max-width:64px;" > <p class="b--u-text-base b--u-text-bold u-mb-0 u-text-center sm:u-text-left">Visit <a href="/">HelpDesk</a> to discover how it can revolutionize your support operations and elevate your customer experience.</p> </div> </div> <div id="implementing-help-desk-software" class="b--u-pb-6" data-target="toc-scroll-nav.section"> <h2 class="b--u-text-xl b--u-mb-3">Step-by-step guide to implementing help desk software</h2> <p class="b--u-text-base b--u-mb-3">The process can be divided into three phases:</p> <div class="b--u-bg-black-50 b--u-py-2.5 b--u-px-3 b--md:u-px-1.5 b--lg:u-px-3 b--u-rounded-24 b--u-mb-6"> <div class="u-flex u-flex-col sm:u-flex-row u-justify-center u-border-b b--u-py-1.5"> <span class="b--u-text-base b--u-text-bold b--u-text-black u-mb-0 u-mr-auto b--sm:u-mr-1.5 b--lg:u-mr-3 b--u-text-black-900 u-basis-1 u-text-right">1.</span> <div class="u-basis-10"> <h3 class="b--u-text-base b--u-text-bold b--u-text-black u-mb-0">Research and planning</h3> <p class="b--u-text-base u-mb-0">Evaluate different software options based on features, scalability, integration, and cost. Engage with stakeholders to align the chosen solution with organizational goals and user needs.</p> </div> </div> <div class="u-flex u-flex-col sm:u-flex-row u-justify-center u-border-b b--u-py-1.5"> <span class="b--u-text-base b--u-text-bold b--u-text-black u-mb-0 u-mr-auto b--sm:u-mr-1.5 b--lg:u-mr-3 b--u-text-black-900 u-basis-1 u-text-right">2.</span> <div class="u-basis-10"> <h3 class="b--u-text-base b--u-text-bold b--u-text-black u-mb-0">Installation and setup</h3> <p class="b--u-text-base u-mb-0">Install the software on your organization's servers or subscribe to a cloud-based solution.</p> </div> </div> <div class="u-flex u-flex-col sm:u-flex-row u-justify-center b--u-py-1.5"> <span class="b--u-text-base b--u-text-bold b--u-text-black u-mb-0 u-mr-auto b--sm:u-mr-1.5 b--lg:u-mr-3 b--u-text-black-900 u-basis-1 u-text-right">3.</span> <div class="u-basis-10"> <h3 class="b--u-text-base b--u-text-bold b--u-text-black u-mb-0">Advanced configuration</h3> <p class="b--u-text-base u-mb-0">Set up automated workflows, integrate the software with other business tools, and establish a comprehensive knowledge base for self-service assistance.</p> </div> </div> </div> <div class="b--u-rounded-12 b--u-py-2.5 b--md:u-py-6 b--u-px-3 b--lg:u-px-4" style="background: linear-gradient(95deg, #D1F4D5 0%, #FFF9EE 110.26%), #FFF;"> <p class="b--u-text-xl b--u-mb-2">Integrating with everyday tools</p> <p class="b--u-text-base b--u-mb-2">Help desk ticketing systems seamlessly integrate with business tools like sales <a href="/blog/crm-soft/">CRM systems</a>, ecommerce platforms, telephone systems, and remote desktop management solutions. </p> <p class="b--u-text-base u-mb-0">It allows for consolidated information, streamlined processes, and enhanced communication across departments, resulting in faster and more accurate issue resolution.</p> </div> </div> <div id="popular-apps-and-channels" class="b--u-pb-6" data-target="toc-scroll-nav.section"> <h2 class="b--u-text-xl b--u-mb-3">Popular apps and channels for help desk software</h2> <p class="b--u-text-base b--u-mb-3">A well-integrated help desk platform supports various popular apps and communication channels.</p> <div class="b--o-grid b--o-grid--1 b--sm:o-grid--2 b--o-grid--gap-2 b--lg:o-grid--gap-4 b--u-mb-6"> <div class="b--u-rounded-16 u-border b--u-py-3 b--u-px-2"> <img src="/what-is-help-desk/salesforce.c2ae83539d69da2f281cb42f3e227e0f85544183f231edec0b74e774b128d26f.png" srcset="/what-is-help-desk/salesforce_huaa2ca411f9c55a70895318866b720562_955_360x0_resize_lanczos_3.png 360w, /what-is-help-desk/salesforce_huaa2ca411f9c55a70895318866b720562_955_295x0_resize_lanczos_3.png 295w, /what-is-help-desk/salesforce_huaa2ca411f9c55a70895318866b720562_955_230x0_resize_lanczos_3.png 230w, /what-is-help-desk/salesforce_huaa2ca411f9c55a70895318866b720562_955_165x0_resize_lanczos_3.png 165w, /what-is-help-desk/salesforce_huaa2ca411f9c55a70895318866b720562_955_100x0_resize_lanczos_3.png 100w" alt="Salesforce logo" class="u-maxw-1 b--u-mb-1 u-ml-0" width="48" height="48" loading="lazy" > <h3 class="b--u-text-base b--u-text-bold b--u-mb-1">Salesforce</h3> <p class="b--u-text-xs b--u-mb-1">It allows for better management of customer relationships and support tickets.</p> <a href="/marketplace/apps/salesforce-for-helpdesk/#description" class="c-link b--u-text-xs b--u-text-bold u-mb-0">Explore HelpDesk and Salesforce integration</a> </div> <div class="b--u-rounded-16 u-border b--u-py-3 b--u-px-2"> <img src="/what-is-help-desk/shopify.91742fdfc8499ff69c0d3c28c9e3e3e86b79cd27eb3bf18dc144656f0047d8e8.png" srcset="/what-is-help-desk/shopify_hu135591a25cf36b89dbffdc4162ad1c31_1186_360x0_resize_lanczos_3.png 360w, /what-is-help-desk/shopify_hu135591a25cf36b89dbffdc4162ad1c31_1186_295x0_resize_lanczos_3.png 295w, /what-is-help-desk/shopify_hu135591a25cf36b89dbffdc4162ad1c31_1186_230x0_resize_lanczos_3.png 230w, /what-is-help-desk/shopify_hu135591a25cf36b89dbffdc4162ad1c31_1186_165x0_resize_lanczos_3.png 165w, /what-is-help-desk/shopify_hu135591a25cf36b89dbffdc4162ad1c31_1186_100x0_resize_lanczos_3.png 100w" alt="Shopify logo" class="u-maxw-1 b--u-mb-1 u-ml-0" width="48" height="48" loading="lazy" > <h3 class="b--u-text-base b--u-text-bold b--u-mb-1">Shopify</h3> <p class="b--u-text-xs b--u-mb-1">It enables easy handling of customer orders, returns, and product information inquiries.</p> <a href="/integrations/shopify/" class="c-link b--u-text-xs b--u-text-bold u-mb-0">Explore HelpDesk and Shopify integration</a> </div> <div class="b--u-rounded-16 u-border b--u-py-3 b--u-px-2"> <img src="/what-is-help-desk/jira.6da1b130bc53c24ce0c1b736a8c3b7c21be605a53ed8f6610e30e5b5038c77a1.png" srcset="/what-is-help-desk/jira_hu38094312d3b5f3e2dc7bab626b6728dc_1300_360x0_resize_lanczos_3.png 360w, /what-is-help-desk/jira_hu38094312d3b5f3e2dc7bab626b6728dc_1300_295x0_resize_lanczos_3.png 295w, /what-is-help-desk/jira_hu38094312d3b5f3e2dc7bab626b6728dc_1300_230x0_resize_lanczos_3.png 230w, /what-is-help-desk/jira_hu38094312d3b5f3e2dc7bab626b6728dc_1300_165x0_resize_lanczos_3.png 165w, /what-is-help-desk/jira_hu38094312d3b5f3e2dc7bab626b6728dc_1300_100x0_resize_lanczos_3.png 100w" alt="Jira logo" class="u-maxw-1 b--u-mb-1 u-ml-0" width="48" height="48" loading="lazy" > <h3 class="b--u-text-base b--u-text-bold b--u-mb-1">Jira</h3> <p class="b--u-text-xs b--u-mb-1">Create, manage and automate Jira issues directly in your help desk platform, improving response times.</p> <a href="/marketplace/apps/jira-for-helpdesk/#description" class="c-link b--u-text-xs b--u-text-bold u-mb-0">Explore HelpDesk and Jira integration</a> </div> <div class="b--u-rounded-16 u-border b--u-py-3 b--u-px-2"> <img src="/what-is-help-desk/wordpress.40f4b2b6024bf913439cb721dbc4ab7102fab891373d898554dedf4f9a3e9903.png" srcset="/what-is-help-desk/wordpress_hu3302694f59fc193de88423cead7c22f8_1285_360x0_resize_lanczos_3.png 360w, /what-is-help-desk/wordpress_hu3302694f59fc193de88423cead7c22f8_1285_295x0_resize_lanczos_3.png 295w, /what-is-help-desk/wordpress_hu3302694f59fc193de88423cead7c22f8_1285_230x0_resize_lanczos_3.png 230w, /what-is-help-desk/wordpress_hu3302694f59fc193de88423cead7c22f8_1285_165x0_resize_lanczos_3.png 165w, /what-is-help-desk/wordpress_hu3302694f59fc193de88423cead7c22f8_1285_100x0_resize_lanczos_3.png 100w" alt="Salesforce logo" class="u-maxw-1 b--u-mb-1 u-ml-0" width="48" height="48" loading="lazy" > <h3 class="b--u-text-base b--u-text-bold b--u-mb-1">WordPress</h3> <p class="b--u-text-xs b--u-mb-1">It provides real-time support through embedded chat widgets, contact forms, and automated ticketing systems.</p> <a href="/integrations/wordpress/" class="c-link b--u-text-xs b--u-text-bold u-mb-0">Explore HelpDesk and WordPress integration</a> </div> </div> <div class="b--u-py-6 b--u-px-3 b--u-rounded-12" style="background: linear-gradient(95deg, #D1F4D5 0%, #FAFEFB 110.26%);"> <p class="b--u-text-xl b--u-mb-2">Integration at your fingertips</p> <p class="b--u-text-base b--u-mb-2">HelpDesk integrates with tools like Webflow and Shopify to enhance your customer team even more.</p> <form action="https://accounts.livechat.com/signup?client_id=82837eac-ff5e-45ca-bce1-00011acf925c&redirect_uri=https%3A%2F%2Fapp.helpdesk.com&response_type=token&source_id=integration-at-your-fingertips&source_url=https%3A%2F%2Fwww.helpdesk.com%2Fwhat-is-help-desk%2F" method="GET" data-controller="track utm-tracking-form source-tracking" data-target="utm-tracking-form.form source-tracking.signup" data-track-event="register_redirect" data-track-source-id="integration-at-your-fingertips" data-track-source-text="Sign up free (form)" data-source-tracking-id="integration-at-your-fingertips" data-source-tracking-url="https://www.helpdesk.com/what-is-help-desk/" data-action="track#send" > <div class="u-maxw-6 u-ml-0 u-flex"> <input type="email" name="email" class="u-mr-xs u-mb-xs sm:u-mb-0" style="min-width: 14rem; height:58px;" data-target="utm-tracking-form.email" placeholder="Enter your business email" aria-label="Business Email" required> <input type="hidden" name="source_id" value="integration-at-your-fingertips"> <input type="hidden" name="source_url" value="https://www.helpdesk.com/what-is-help-desk/"> <input type="hidden" name="source_type" value="website"> <button type="submit" class="c-btn v--signup" style="height:58px;" data-action="click->source-tracking#save">Sign up free</button> </div> </form> <p class="b--u-text-sm b--u-mt-2"> <span class="u-inline-block b--u-mr-2 b--xl:u-mr-3"> <svg xmlns="http://www.w3.org/2000/svg" width="11" height="10" class="b--u-mr-0.5"> <path d="M9.1.3L4 5.4l-2-2c-.3-.3-.7-.4-1-.3S0 3.5 0 4c0 .4 0 .8.3 1l2.8 2.8c.2.2.5.3.8.3s.6-.1.8-.3l6-5.9c.3-.2.4-.6.3-1a1 1 0 0 0-.8-.8c-.4 0-.8 0-1 .3z" fill="currentColor"/> </svg> Free 14-day trial </span> <span class="u-inline-block b--u-mr-2 b--xl:u-mr-3"> <svg xmlns="http://www.w3.org/2000/svg" width="11" height="10" class="b--u-mr-0.5"> <path d="M9.1.3L4 5.4l-2-2c-.3-.3-.7-.4-1-.3S0 3.5 0 4c0 .4 0 .8.3 1l2.8 2.8c.2.2.5.3.8.3s.6-.1.8-.3l6-5.9c.3-.2.4-.6.3-1a1 1 0 0 0-.8-.8c-.4 0-.8 0-1 .3z" fill="currentColor" /> </svg> No credit card required </span> <span class="u-inline-block"> <svg xmlns="http://www.w3.org/2000/svg" width="11" height="10" class="b--u-mr-0.5"> <path d="M9.1.3L4 5.4l-2-2c-.3-.3-.7-.4-1-.3S0 3.5 0 4c0 .4 0 .8.3 1l2.8 2.8c.2.2.5.3.8.3s.6-.1.8-.3l6-5.9c.3-.2.4-.6.3-1a1 1 0 0 0-.8-.8c-.4 0-.8 0-1 .3z" fill="currentColor" /> </svg> Advanced ticketing made easy </span> </p> </div> </div> <div id="help-desk-best-practices" class="b--u-pb-6" data-target="toc-scroll-nav.section"> <h2 class="b--u-text-xl b--u-mb-3">Help desk best practices</h2> <p class="b--u-text-base b--u-mb-3">Implementing a self-service portal is crucial for providing excellent assistance. It allows customers to find answers independently, reducing support ticket volume. Automating tasks like ticket categorization and AI-powered ticketing systems can enhance productivity, save time, and guarantee more accurate resolutions.</p> <h3 class="b--u-text-lg b--u-text-bold b--u-mb-3">Measuring help desk performance</h3> <p class="b--u-text-base b--u-mb-3">Tracking essential performance metrics is an exceptional way to evaluate the performance of help desk operations.</p> <div class="b--o-grid b--o-grid--1 b--o-grid--gap-2 b--u-mb-3"> <div class="b--u-p-2 b--md:u-p-4 b--u-rounded-16 u-border b--u-border-black-75"> <div class="u-flex u-flex-col sm:u-flex-row u-flex-start u-items-start"> <div><img src="/what-is-help-desk/column-chart.d77f4a12dd68b4f042564b59ee85ade5dafc5bbe277893a0d57e4211b8c378a0.png" srcset="/what-is-help-desk/column-chart_huc9fe7657910d1f08302194c405d05748_1031_360x0_resize_lanczos_3.png 360w, /what-is-help-desk/column-chart_huc9fe7657910d1f08302194c405d05748_1031_303x0_resize_lanczos_3.png 303w, /what-is-help-desk/column-chart_huc9fe7657910d1f08302194c405d05748_1031_246x0_resize_lanczos_3.png 246w, /what-is-help-desk/column-chart_huc9fe7657910d1f08302194c405d05748_1031_189x0_resize_lanczos_3.png 189w, /what-is-help-desk/column-chart_huc9fe7657910d1f08302194c405d05748_1031_132x0_resize_lanczos_3.png 132w" alt="" class="u-w-auto u-ml-0 b--u-mb-1 sm:u-mb-0 b--sm:u-mr-1.5" width="64" height="64" loading="lazy" style="max-width:64px;" > </div> <div> <h3 class="b--u-text-base b--u-text-bold b--u-mb-1 b--u-text-black-900">Agent productivity</h3> <p class="b--u-text-xs b--u-text-black-900">Monitor the number of tickets resolved, response times, and the average resolution time to assess how efficiently agents work.</p> </div> </div> </div> <div class="b--u-p-2 b--md:u-p-4 b--u-rounded-16 u-border b--u-border-black-75"> <div class="u-flex u-flex-col sm:u-flex-row u-flex-start u-items-start"> <div><img src="/what-is-help-desk/star.974e705becaeae0e9e05f3ea07c4b4878f8edb9d7c37aca80649db8e0d595030.png" srcset="/what-is-help-desk/star_hu9ef8878191a4815c2457728f74077d53_1861_360x0_resize_lanczos_3.png 360w, /what-is-help-desk/star_hu9ef8878191a4815c2457728f74077d53_1861_303x0_resize_lanczos_3.png 303w, /what-is-help-desk/star_hu9ef8878191a4815c2457728f74077d53_1861_246x0_resize_lanczos_3.png 246w, /what-is-help-desk/star_hu9ef8878191a4815c2457728f74077d53_1861_189x0_resize_lanczos_3.png 189w, /what-is-help-desk/star_hu9ef8878191a4815c2457728f74077d53_1861_132x0_resize_lanczos_3.png 132w" alt="" class="u-w-auto u-ml-0 b--u-mb-1 sm:u-mb-0 b--sm:u-mr-1.5" width="64" height="64" loading="lazy" style="max-width:64px;" > </div> <div> <h3 class="b--u-text-base b--u-text-bold b--u-mb-1 b--u-text-black-900">Customer satisfaction</h3> <p class="b--u-text-xs b--u-text-black-900">Use customer feedback surveys and net promoter scores (NPS) to measure customer satisfaction levels and identify areas for improvement.</p> </div> </div> </div> <div class="b--u-p-2 b--md:u-p-4 b--u-rounded-16 u-border b--u-border-black-75"> <div class="u-flex u-flex-col sm:u-flex-row u-flex-start u-items-start"> <div><img src="/what-is-help-desk/routing-chat.1eca529cbd4d209705b7d4a59118f9e7278b4a3cf891034d2d77f4a0b70effcd.png" srcset="/what-is-help-desk/routing-chat_hud1974dc5c420f7aac6d6dd3925699914_1955_360x0_resize_lanczos_3.png 360w, /what-is-help-desk/routing-chat_hud1974dc5c420f7aac6d6dd3925699914_1955_303x0_resize_lanczos_3.png 303w, /what-is-help-desk/routing-chat_hud1974dc5c420f7aac6d6dd3925699914_1955_246x0_resize_lanczos_3.png 246w, /what-is-help-desk/routing-chat_hud1974dc5c420f7aac6d6dd3925699914_1955_189x0_resize_lanczos_3.png 189w, /what-is-help-desk/routing-chat_hud1974dc5c420f7aac6d6dd3925699914_1955_132x0_resize_lanczos_3.png 132w" alt="" class="u-w-auto u-ml-0 b--u-mb-1 sm:u-mb-0 b--sm:u-mr-1.5" width="64" height="64" loading="lazy" style="max-width:64px;" > </div> <div> <h3 class="b--u-text-base b--u-text-bold b--u-mb-1 b--u-text-black-900">Ticket volume</h3> <p class="b--u-text-xs b--u-text-black-900">Analyze the volume of incoming tickets and identify trends to anticipate potential inquiries and allocate resources accordingly.</p> </div> </div> </div> <div class="b--u-p-2 b--md:u-p-4 b--u-rounded-16 u-border b--u-border-black-75"> <div class="u-flex u-flex-col sm:u-flex-row u-flex-start u-items-start"> <div><img src="/what-is-help-desk/widgets.0310b986bd405d8807ced874c99508acddb4d60d64fadecd9185c8c5ddc928ab.png" srcset="/what-is-help-desk/widgets_hu00d672f2bb96f445a3116f8fa36e31ac_1940_360x0_resize_lanczos_3.png 360w, /what-is-help-desk/widgets_hu00d672f2bb96f445a3116f8fa36e31ac_1940_303x0_resize_lanczos_3.png 303w, /what-is-help-desk/widgets_hu00d672f2bb96f445a3116f8fa36e31ac_1940_246x0_resize_lanczos_3.png 246w, /what-is-help-desk/widgets_hu00d672f2bb96f445a3116f8fa36e31ac_1940_189x0_resize_lanczos_3.png 189w, /what-is-help-desk/widgets_hu00d672f2bb96f445a3116f8fa36e31ac_1940_132x0_resize_lanczos_3.png 132w" alt="" class="u-w-auto u-ml-0 b--u-mb-1 sm:u-mb-0 b--sm:u-mr-1.5" width="64" height="64" loading="lazy" style="max-width:64px;" > </div> <div> <h3 class="b--u-text-base b--u-text-bold b--u-mb-1 b--u-text-black-900">First contact resolution (FCR)</h3> <p class="b--u-text-xs b--u-text-black-900">Measure the percentage of issues resolved on the first interaction to improve customer satisfaction and reduce follow-up contacts.</p> </div> </div> </div> <div class="b--u-p-2 b--md:u-p-4 b--u-rounded-16 u-border b--u-border-black-75"> <div class="u-flex u-flex-col sm:u-flex-row u-flex-start u-items-start"> <div><img src="/what-is-help-desk/writing-script.d65005293ff8869b81c7ac6fb4cc23c876d68f39f85fc639f02f1583679ff473.png" srcset="/what-is-help-desk/writing-script_hu8e2d32d11952d6187851888fb26a1b36_1575_360x0_resize_lanczos_3.png 360w, /what-is-help-desk/writing-script_hu8e2d32d11952d6187851888fb26a1b36_1575_303x0_resize_lanczos_3.png 303w, /what-is-help-desk/writing-script_hu8e2d32d11952d6187851888fb26a1b36_1575_246x0_resize_lanczos_3.png 246w, /what-is-help-desk/writing-script_hu8e2d32d11952d6187851888fb26a1b36_1575_189x0_resize_lanczos_3.png 189w, /what-is-help-desk/writing-script_hu8e2d32d11952d6187851888fb26a1b36_1575_132x0_resize_lanczos_3.png 132w" alt="" class="u-w-auto u-ml-0 b--u-mb-1 sm:u-mb-0 b--sm:u-mr-1.5" width="64" height="64" loading="lazy" style="max-width:64px;" > </div> <div> <h3 class="b--u-text-base b--u-text-bold b--u-mb-1 b--u-text-black-900">Service level agreement (SLA) compliance</h3> <p class="b--u-text-xs b--u-text-black-900">Ensure that response and resolution times meet the agreed-upon standards to maintain high service quality.</p> </div> </div> </div> </div> <p class="u-text-center"><a href="/learn/customer-support-essentials/customer-support-metrics/" class="c-link b--u-text-bold b--u-text-xs b--u-text-blue-500">Learn more about key metrics for customer support</a></p> </div> <div id="help-desk-migration" data-target="toc-scroll-nav.section"> <h2 class="b--u-text-xl b--u-mb-3">Migrating to a new help desk system</h2> <p class="b--u-text-base b--u-mb-3">When switching to a new help desk system, it's essential to carefully assess your organization's needs. Start by evaluating your current operations, identifying problems, and establishing your objectives for the new system. Research various help desk solutions, comparing their features, scalability, integration capabilities, and cost.</p> <p class="b--u-text-base b--u-mb-3">Choose a platform that meets your business needs and allows for future growth within your organization.</p> <h3 class="b--u-text-lg b--u-text-bold b--u-mb-3">Migrating tickets into HelpDesk</h3> <p class="b--u-text-base b--u-mb-3">Migrating from another system involves a well-planned process. HelpDesk provides detailed guidance to facilitate this migration, including tools to import data from your existing ticketing system.</p> <p class="b--u-text-base b--u-mb-3"><b>Expert suggestion:</b> Map out your current data structure, clean and prepare the data for transfer, and use HelpDesk's import features to accurately transfer all historical tickets, customer information, and relevant data.</p> <div class="b--u-rounded-12 b--u-py-6 b--u-px-3 b--md:u-px-6 b--lg:u-px-8 b--xl:u-px-12 b--u-mb-6" style="background: linear-gradient(95deg, #DAEDFF 0%, #FBFDFF 111.37%)"> <h4 class="b--u-text-xl b--u-mb-3 u-text-center md:u-text-left">Migrate for free from another ticketing system </h4> <p class="b--u-text-lg b--u-text-black-900 b--u-mb-3 u-text-center md:u-text-left">We're here to support you during the entire migration process, offering information about any related costs and, if possible, covering them for you.</p> <div class="u-flex u-flex-col sm:u-flex-row u-items-center u-justify-center md:u-justify-start"> <a href="/help/migrate-your-data-to-helpdesk-from-other-ticketing-system/" class="c-btn v--primary b--u-mr-1.5 b--sm:u-mr-2 b--lg:u-mr-3 b--u-mb-1.5 sm:u-mb-0" >Find out more</a> <a href="javascript:LC_API.open_chat_window();" class="c-link b--u-text-lg b--u-text-bold b--u-text-blue-500">Chat with us</a> </div> </div> <h2 class="b--u-text-lg b--u-text-bold b--u-mb-3 u-text-center">Start with HelpDesk in three simple steps</h2> <div class="b--o-grid b--o-grid--1 b--sm:o-grid--3 b--o-grid--gap-2 b--xl:o-grid--gap-4 b--u-mb-4"> <div class="b--u-bg-black-50 b--u-rounded-16 b--u-px-2 b--u-py-4"> <svg class="b--u-mb-1" width="48" height="49" viewBox="0 0 48 49" fill="none" xmlns="http://www.w3.org/2000/svg"> <circle cx="24" cy="24.0645" r="24" fill="#00C057"/> <path d="M27.2267 33.0645H22.6933V18.9578L18.6667 20.2645V16.2645L23.4667 14.3978H27.2267V33.0645Z" fill="#ffffff"/> </svg> <p class="b--u-text-base b--u-text-black-900 u-mb-0"><a href="https://accounts.livechat.com/signup?client_id=82837eac-ff5e-45ca-bce1-00011acf925c&redirect_uri=https%3A%2F%2Fapp.helpdesk.com&response_type=token&source_id=start-with-helpdesk&source_type=website&source_url=https://www.helpdesk.com/what-is-help-desk/" class="b--u-text-blue-500 b--u-text-bold" data-controller="track utm-tracking-button source-tracking" data-target="utm-tracking-button.button source-tracking.signup" data-track-event="register_redirect" data-track-source-id="start-with-helpdesk" data-track-source-text="Start HelpDesk's free 14-day trial" data-source-tracking-id="start-with-helpdesk" data-source-tracking-url="https://www.helpdesk.com/what-is-help-desk/" data-action="track#send source-tracking#save" >Start HelpDesk's free 14-day trial</a> and create an account.</p> </div> <div class="b--u-bg-black-50 b--u-rounded-16 b--u-px-2 b--u-py-4"> <svg width="48" height="49" viewBox="0 0 48 49" fill="none" xmlns="http://www.w3.org/2000/svg"> <circle cx="24" cy="24.0645" r="24" fill="#00C057"/> <path d="M21.2533 20.4778H16.9066V19.9178C16.9066 16.0511 19.4399 14.0245 23.4399 14.0245C27.4666 14.0245 30.1599 16.2645 30.1599 19.7311C30.1599 22.6111 28.2133 24.3711 26.1866 26.0778L22.3199 29.3578H29.9733V33.0645H16.7199V29.6245L24.0799 22.5845C25.0399 21.6511 25.6266 20.8245 25.6266 19.7578C25.6266 18.4511 24.7199 17.7311 23.4666 17.7311C21.9466 17.7311 21.2533 18.6378 21.2533 20.1311V20.4778Z" fill="#ffffff"/> </svg> <p class="b--u-text-base b--u-text-black-900 u-mb-0">Forward messages from your current support inbox to HelpDesk.</p> </div> <div class="b--u-bg-black-50 b--u-rounded-16 b--u-px-2 b--u-py-4"> <svg width="48" height="49" viewBox="0 0 48 49" fill="none" xmlns="http://www.w3.org/2000/svg"> <circle cx="24" cy="24.0645" r="24" fill="#00C057"/> <path d="M17.5199 18.0245V14.3978H29.7066V18.0511L25.5733 21.9178C28.1333 22.3178 30.5333 23.8645 30.5333 27.3845C30.5333 30.9045 27.3333 33.4378 23.3866 33.4378C19.5733 33.4378 16.5066 31.4111 16.4533 27.3845H20.6933C20.7733 28.8511 21.7866 29.8111 23.4133 29.8111C25.0666 29.8111 26.0533 28.7978 26.0533 27.5178C26.0533 26.1311 25.1999 25.2778 23.3866 25.2778H20.5599V21.7311L24.1866 18.0245H17.5199Z" fill="#ffffff"/> </svg> <p class="b--u-text-base b--u-text-black-900 u-mb-0">Start receiving tickets from your team and customers.</p> </div> </div> <div class="u-text-center"> <a href="https://accounts.livechat.com/signup?client_id=82837eac-ff5e-45ca-bce1-00011acf925c&redirect_uri=https%3A%2F%2Fapp.helpdesk.com&response_type=token&source_id=help-desk-migration&source_type=website&source_url=https://www.helpdesk.com/what-is-help-desk/" class="c-btn v--signup" data-controller="track utm-tracking-button source-tracking" data-target="utm-tracking-button.button source-tracking.signup" data-track-event="register_redirect" data-track-source-id="help-desk-migration" data-track-source-text="Sign up for free" data-source-tracking-id="help-desk-migration" data-source-tracking-url="https://www.helpdesk.com/what-is-help-desk/" data-action="track#send source-tracking#save" >Sign up for free</a> <p class="b--u-text-sm b--u-mt-2 u-mb-0"> <span class="u-inline-block"> <svg xmlns="http://www.w3.org/2000/svg" width="11" height="10" class="b--u-mr-0.5"> <path d="M9.1.3L4 5.4l-2-2c-.3-.3-.7-.4-1-.3S0 3.5 0 4c0 .4 0 .8.3 1l2.8 2.8c.2.2.5.3.8.3s.6-.1.8-.3l6-5.9c.3-.2.4-.6.3-1a1 1 0 0 0-.8-.8c-.4 0-.8 0-1 .3z" fill="currentColor"/> </svg> No credit card required </span> </p> </div> </div> </article> </section>  <section class="o-container o-container b--u-py-6 b--md:u-py-10 b--lg:u-pb-16"> <div class="u-flex u-flex-col md:u-flex-row u-items-center u-justify-between u-w-full"> <div class="u-order-1 md:u-order-2 u-basis-6 b--md:u-pl-4 u-text-center md:u-text-left b--u-mb-4 b--md:u-mb-0"> <h3 class="b--u-text-3xl b--u-mb-2">We're here for you 24/7/365</h3> <p class="b--u-text-lg b--u-mb-4">When you need assistance, you can count on our Support Heroes. They're strong, they're swift, and they'll help you no matter the time!</p> <a href="javascript:LC_API.open_chat_window();" class="c-btn v--sm v--primary b--u-text-base b--u-text-bold u-mb-0" >Chat with us 🤗</a> </div> <div class="u-order-2 md:u-order-1 u-basis-6"> <img src="/company/support/support-team.32bb80088669660524a05e0d7fd1021adf66a80bc38a09e2532e60a257050201.png" class="u-maxw-6 u-mx-auto" width="544" height="491" alt="HelpDesk support" title="Get to know our friendly HelpDesk.com Support Team who make your experience smoother!" loading="lazy"> </div> </div> </section>  <section style="background: linear-gradient(180deg, rgba(248, 255, 174, 0) 0%, rgba(47, 199, 116, 0.3) 100%);"> <div class="o-container-xl"> <div class="o-feature v--textual"> <div class="b--u-pt-8 b--md:u-pt-6 lg:u-pt-0"> <p class="b--u-text-3xl b--u-text-black-900 b--u-mb-3 u-text-center md:u-text-left b--lg:u-mrn-4">Experience effortless ticket management with HelpDesk</p> <form action="https://accounts.livechat.com/signup?client_id=82837eac-ff5e-45ca-bce1-00011acf925c&redirect_uri=https%3A%2F%2Fapp.helpdesk.com&response_type=token&source_id=prefooter&source_url=https%3a%2f%2fwww.helpdesk.com%2fwhat-is-help-desk%2f" method="GET" data-controller="track utm-tracking-form source-tracking" data-target="utm-tracking-form.form source-tracking.signup" data-track-event="register_redirect" data-track-source-id="prefooter" data-track-source-text="Sign up free (prefooter - gradient green)" data-action="track#send" data-source-tracking-id="prefooter" data-source-tracking-url="https://www.helpdesk.com/what-is-help-desk/" class="u-maxw-6 u-mx-auto md:u-ml-0"> <div class="u-maxw-6 u-mx-auto u-flex u-flex-col sm:u-flex-row"> <input type="email" name="email" class="u-mr-xs u-mb-xs sm:u-mb-0" style="min-width: 14rem; height:58px;" data-target="utm-tracking-form.email" placeholder="Enter your business email" aria-label="Business Email" required> <input type="hidden" name="source_id" value="prefooter"> <input type="hidden" name="source_url" value="https://www.helpdesk.com/what-is-help-desk/"> <input type="hidden" name="source_type" value="website"> <button type="submit" class="c-btn v--signup" style="height:58px;" data-action="click->source-tracking#save">Sign up free</button> </div> </form> <p class="b--u-text-black-900 b--u-text-sm b--u-mt-2 u-text-center md:u-text-left b--u-mb-4"> <span class="u-inline-block"> <svg xmlns="http://www.w3.org/2000/svg" width="11" height="10" class="u-mr-xs"> <path d="M9.1.3L4 5.4l-2-2c-.3-.3-.7-.4-1-.3S0 3.5 0 4c0 .4 0 .8.3 1l2.8 2.8c.2.2.5.3.8.3s.6-.1.8-.3l6-5.9c.3-.2.4-.6.3-1a1 1 0 0 0-.8-.8c-.4 0-.8 0-1 .3z" fill="currentColor"/> </svg> Free 14-day trial </span> <span class="u-inline-block"> <svg xmlns="http://www.w3.org/2000/svg" width="11" height="10" class="u-ml-md u-mr-xs"> <path d="M9.1.3L4 5.4l-2-2c-.3-.3-.7-.4-1-.3S0 3.5 0 4c0 .4 0 .8.3 1l2.8 2.8c.2.2.5.3.8.3s.6-.1.8-.3l6-5.9c.3-.2.4-.6.3-1a1 1 0 0 0-.8-.8c-.4 0-.8 0-1 .3z" fill="currentColor" /> </svg> No credit card required </span> <span class="u-inline-block"> <svg xmlns="http://www.w3.org/2000/svg" width="11" height="10" class="u-ml-md u-mr-xs"> <path d="M9.1.3L4 5.4l-2-2c-.3-.3-.7-.4-1-.3S0 3.5 0 4c0 .4 0 .8.3 1l2.8 2.8c.2.2.5.3.8.3s.6-.1.8-.3l6-5.9c.3-.2.4-.6.3-1a1 1 0 0 0-.8-.8c-.4 0-.8 0-1 .3z" fill="currentColor" /> </svg> Advanced ticketing made easy </span> </p> <div class="u-text-center md:u-text-left md:u-flex u-items-center b--sm:u-pb-2 lg:u-pb-0"> <p class="b--u-text-2xs b--u-text-black-600 u-basis-2 b--u-my-1.5 b--u-mr-3 b--lg:u-mr-1.5">You'll be in<br> good company</p> <div class="u-basis-9"> <img src="/images/happy-customers.3abd905fe8d7b8555194b183a241defb71af2e49133597006148afc0b10844a2.png" width="324" height="41" class="u-maxw-4 md:u-ml-0" alt="" loading="lazy" > </div> </div> </div> <div class="u-self-end"> <img src="/images/help-desk.79e548c3ea5a705be5adc9845f58af6bbde2445c7f29b82d107aa8add6655130.png" class="u-maxw-6 u-mx-auto" width="544" height="577" alt="Tickets that are created with Shopify, Salesforce, LiveChat, and Messenger" loading="lazy" > </div> </div> </div> </section> <aside class="md:u-hidden" data-controller="show"> <div class="t-wih-toc-mobile radial-green-10 b--u-pt-1.5 b--u-px-2 b--u-pb-1.5"> <img src="close.svg" alt="Icon: close" class="u-mr-0 u-hover-pointer u-absolute" style="max-width: 25px; right:8px;" hidden data-target="show.content" data-action="click->show#toggle"> <nav class="u-flex u-flex-col"> <div class="u-order-2 u-flex u-justify-center"> <p class="b--c-btn b--c-btn--black b--c-btn--outline u-hover-none b--c-btn--sm u-mb-0" data-action="click->show#toggle">Table of contents</p> </div> <ul class="u-pl-0 u-my-0 b--u-py-2 u-order-1 menu" hidden data-target="show.content"> <li> <a class="b--u-text-xs b--u-text-black-900" href="#what-is-a-help-desk">What is a help desk?</a> </li> <li> <a class="b--u-text-xs b--u-text-black-900" href="#definition-and-importance-of-help-desk">Definition and importance of help desk</a> </li> <li> <a class="b--u-text-xs b--u-text-black-900" href="#help-desk-features">Help desk features</a> </li> <li> <a class="b--u-text-xs b--u-text-black-900" href="#deliver-outstanding-service-with-help-desk-solutions">Deliver outstanding service with help desk solutions</a> </li> <li> <a class="b--u-text-xs b--u-text-black-900" href="#types-of-help-desks">Types of help desks</a> </li> <li> <a class="b--u-text-xs b--u-text-black-900" href="#help-desk-roles">Help desk roles and responsibilities</a> </li> <li> <a class="b--u-text-xs b--u-text-black-900" href="#how-to-choose-help-desk">How to choose the right help desk platform</a> </li> <li> <a class="b--u-text-xs b--u-text-black-900" href="#handle-support-requests-quickly">Handle support requests quickly</a> </li> <li> <a class="b--u-text-xs b--u-text-black-900" href="#implementing-help-desk-software">Implementing help desk software</a> </li> <li> <a class="b--u-text-xs b--u-text-black-900" href="#popular-apps-and-channels">Popular apps and channels for help desk software</a> </li> <li> <a class="b--u-text-xs b--u-text-black-900" href="#help-desk-best-practices">Help desk best practices</a> </li> <li> <a class="b--u-text-xs b--u-text-black-900" href="#help-desk-migration">Migrating to a new help desk system</a> </li> </ul> </nav> </div> </aside> </div> <section class="u-bg-gray-900 b--u-py-10 b--md:u-py-12 u-border-t u-border-b u-border-gray-800"> <div class="o-container u-maxw-13 u-mx-auto"> <h2 class="b--u-text-lg u-text-center b--u-text-black-900 b--u-mb-6">Discover <a href="https://text.com/?utm_source=helpdesk.com&utm_medium=referral&utm_content=productbarfooter" target="_blank" class="b--u-text-black-900 b--u-text-bold u-hover-none">Text</a> products</h2> <div class="b--o-grid b--o-grid--1 b--sm:o-grid--2 b--lg:o-grid--4"> <a href="https://www.livechat.com/?utm_source=helpdesk.com&utm_medium=referral&utm_campaign=productbarfooter" target="_blank" rel="noopener" class="u-flex u-items-center c-link v--reset u-hover-none"> <div class="b--u-mr-2"> <svg width="72" height="72" fill="none" xmlns="http://www.w3.org/2000/svg"><g filter="url(#filter0_dd)"><rect x="4" y="3" width="64" height="64" rx="10" fill="#fff"/></g><path d="M51.8 39a7.6 7.6 0 01-7.6 6.8H40L32 51v-5.2l8-5.2h4.2a2.3 2.3 0 002.4-2c.2-4 .2-8 0-12a2.2 2.2 0 00-2.2-2.1 138.7 138.7 0 00-16.9 0 2.2 2.2 0 00-2 2c-.4 4-.4 8-.2 12a2.4 2.4 0 002.5 2.1H32v5.2h-4.2a7.5 7.5 0 01-7.6-6.9c-.3-4.2-.3-8.5 0-12.8a7.4 7.4 0 017-6.8 124.8 124.8 0 0117.6 0 7.4 7.4 0 017 6.8c.2 4.3.2 8.6 0 12.8z" fill="#FF5100"/><defs><filter id="filter0_dd" x="0" y="0" width="72" height="72" filterUnits="userSpaceOnUse" color-interpolation-filters="sRGB"><feFlood flood-opacity="0" result="BackgroundImageFix"/><feColorMatrix in="SourceAlpha" values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 127 0"/><feOffset dy="1"/><feGaussianBlur stdDeviation="2"/><feColorMatrix values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0.1 0"/><feBlend in2="BackgroundImageFix" result="effect1_dropShadow"/><feColorMatrix in="SourceAlpha" values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 127 0"/><feOffset/><feGaussianBlur stdDeviation="1"/><feColorMatrix values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0.1 0"/><feBlend in2="effect1_dropShadow" result="effect2_dropShadow"/><feBlend in="SourceGraphic" in2="effect2_dropShadow" result="shape"/></filter></defs></svg> </div> <p class="b--u-text-sm u-mb-0 sm:u-maxw-2 b--u-text-black-600 b--u-ml-0.5"><span class="b--u-text-sm b--u-text-bold b--u-text-black">LiveChat</span> <br>Connect with customers</p> </a> <a href="https://www.chatbot.com/?utm_source=helpdesk.com&utm_medium=referral&utm_campaign=productbarfooter" target="_blank" rel="noopener" class="u-flex u-items-center c-link v--reset u-hover-none"> <div class="b--u-mr-2"> <svg width="72" height="72" fill="none" 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0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0.1 0"/><feBlend in2="BackgroundImageFix" result="effect1_dropShadow"/><feColorMatrix in="SourceAlpha" values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 127 0"/><feOffset/><feGaussianBlur stdDeviation="1"/><feColorMatrix values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0.1 0"/><feBlend in2="effect1_dropShadow" result="effect2_dropShadow"/><feBlend in="SourceGraphic" in2="effect2_dropShadow" result="shape"/></filter></defs></svg> </div> <p class="b--u-text-sm u-mb-0 sm:u-maxw-2 b--u-text-black-600 b--u-ml-0.5"><span class="b--u-text-sm b--u-text-bold b--u-text-black">ChatBot</span> <br>Automate customer service with AI</p> </a> <a href="https://www.knowledgebase.com/?utm_source=helpdesk.com&utm_medium=referral&utm_campaign=productbarfooter" target="_blank" rel="noopener" class="u-flex u-items-center c-link v--reset u-hover-none"> <div class="b--u-mr-2"> <svg width="72" height="72" fill="none" xmlns="http://www.w3.org/2000/svg"><g filter="url(#filter0_dd)"><rect x="4" y="3" width="64" height="64" rx="10" fill="#fff"/></g><path d="M46.8 26.4V21h-.3c-4.4.2-8.1 3-10.4 5.4H36c-2.3-2.3-6-5.2-10.4-5.4h-.3v5.4H20v9.2l.2 6.3a7.4 7.4 0 007 6.8 125.1 125.1 0 0017.7 0 7.4 7.4 0 006.9-6.8l.2-6.3v-9.2h-5.2zm0 9.2c0 2 0 4.2-.2 5.9a2.2 2.2 0 01-2.1 2c-5.7.4-11.3.4-17 0a2.2 2.2 0 01-2-2 76 76 0 01-.3-6v-9.1c3.8.1 7.5 4.1 8.6 5.7l2.2 3 2.2-3c1.1-1.6 4.8-5.6 8.6-5.7v9.2z" fill="#9146FF"/><defs><filter id="filter0_dd" x="0" y="0" width="72" height="72" filterUnits="userSpaceOnUse" color-interpolation-filters="sRGB"><feFlood flood-opacity="0" result="BackgroundImageFix"/><feColorMatrix in="SourceAlpha" values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 127 0"/><feOffset dy="1"/><feGaussianBlur stdDeviation="2"/><feColorMatrix values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0.1 0"/><feBlend in2="BackgroundImageFix" result="effect1_dropShadow"/><feColorMatrix in="SourceAlpha" values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 127 0"/><feOffset/><feGaussianBlur stdDeviation="1"/><feColorMatrix values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0.1 0"/><feBlend in2="effect1_dropShadow" result="effect2_dropShadow"/><feBlend in="SourceGraphic" in2="effect2_dropShadow" result="shape"/></filter></defs></svg> </div> <p class="b--u-text-sm u-mb-0 sm:u-maxw-2 b--u-text-black-600 b--u-ml-0.5"><span class="b--u-text-sm b--u-text-bold b--u-text-black">KnowledgeBase</span> <br>Guide and educate customers</p> </a> <a href="https://openwidget.com/?utm_source=helpdesk.com&utm_medium=referral&utm_campaign=productbarfooter" target="_blank" rel="noopener" class="u-flex u-items-center c-link v--reset u-hover-none"> <div class="b--u-mr-3"> <svg width="76" height="76" viewBox="0 0 76 76" fill="none" xmlns="http://www.w3.org/2000/svg"><g filter="url(#filter0_ddd_1770_3180)"><g clip-path="url(#clip0_1770_3180)"><rect x="6" y="6" width="64" height="64" rx="8" fill="#333333"/><rect x="6" y="6" width="64" height="64" fill="white"/><g clip-path="url(#clip1_1770_3180)"><mask 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