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World Wide Waste | Gerry McGovern

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content="https://gerrymcgovern.com/wp-content/uploads/2020/04/cropped-GMicon-270x270.png" /> </head> <body class="book-template-default single single-book postid-3318 custom-font-enabled single-author"> <div id="page" class="hfeed site"> <h1 class="mobile-site-title">Gerry McGovern</h1> <nav id="site-navigation" class="main-navigation" role="navigation"> <button class="menu-toggle">Menu</button> <a class="assistive-text" href="#content" title="Skip to content">Skip to content</a> <div class="menu-main-container"><ul id="menu-main" class="nav-menu"><li id="menu-item-1328" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-home menu-item-1328"><a href="http://gerrymcgovern.com">Home</a></li> <li id="menu-item-1279" class="menu-item menu-item-type-post_type menu-item-object-page current_page_parent menu-item-1279"><a href="https://gerrymcgovern.com/new-thinking/">Insights</a></li> <li id="menu-item-1354" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1354"><a href="https://gerrymcgovern.com/gerrysbooks/">Books</a></li> <li id="menu-item-1280" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-1280"><a href="https://gerrymcgovern.com/digital-waste-audit/">Consulting</a></li> <li id="menu-item-1282" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1282"><a href="https://gerrymcgovern.com/contact/">Contact</a></li> </ul></div> </nav><!-- #site-navigation --> <div id="main" class="wrapper"> <div id="primary" class="site-content"> <div id="content" role="main"> <article id="post-3318" class="post-3318 book type-book status-publish has-post-thumbnail hentry"> <h1 id="book-title" class="entry-title">World Wide Waste</h1> <div class="entry-content"> <div id="bookmetabar"> </div> <div id="bookcover" class="alignright" style="text-align: center;"><a href="https://gerrymcgovern.com/wp-content/uploads/2020/03/c02c_final_big.jpg"><img decoding="async" class="aligncenter wp-image-3339 size-full" src="https://gerrymcgovern.com/wp-content/uploads/2020/03/c02c_final_tiny.jpg" alt="" width="123" height="185" /></a><a class="fasc-button fasc-size-medium fasc-type-flat" style="background-color: #33809e; color: #ffffff;" href="http://gerrymcgovern.com/books/world-wide-waste/buy-the-book/">Buy now</a></div> <p id="bookmeta"><strong>Authors:</strong> Gerry McGovern</p> <p id="bookmeta"><strong>Publisher:</strong> Silver Beach</p> <p id="bookmeta"><strong>Publication Date:</strong> April, 2020</p> <div id="reviews-header-wrapper"> <h2>About:</h2> <p><span style="font-weight: 400;">Digital is physical. Digital is not green. Digital costs the Earth. Every time I download an email I contribute to global warming. Every time I tweet, do a search, check a webpage, I create pollution. Digital is physical. Those data centers are not in the Cloud. They’re on land in massive physical buildings packed full of computers hungry for energy. It seems invisible. It seems cheap and free. It’s not. Digital costs the Earth. </span></p> <p><span style="font-weight: 400;">One of the most difficult challenges with digital is to truly grasp what it is, its form, its impact on the physical world. I want to help give you a feel for digital. I’m going to analyze how many trees would need to be planted to offset a particular digital activity. For example: </span></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">1.6 billion trees would have to be planted to offset the pollution caused by email spam.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">1.5 billion trees would need to be planted to deal with annual e-commerce returns in the US alone. </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">231 million trees would need to be planted to deal with the pollution caused as a result of the data US citizens consumed in 2019.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">16 million trees would need to be planted to offset the pollution caused by the estimated 1.9 trillion yearly searches on Google. </span></li> </ul> <p><span style="font-weight: 400;">We don’t have an energy production crisis. We do have an energy consumption crisis. We consume far too much of everything the Earth produces and in the last 40 years our appetites for everything have exploded, driven and enabled by advances in digital technology. Recycling and renewables are often a form of green washing for big corporations. To go 100% renewable would not be without its costs, as the machines that make wind and solar technology need to be manufactured, consuming energy, the batteries in our electric cars need precious raw materials. We consume too much energy, that’s the problem, and like our waistlines, these habits have gone out of control. </span></p> <p><span style="font-weight: 400;">Whether it is correlation or causation, we can map the explosive growth of digital over the last forty years with the explosive growth in resource depletion. Undoubtedly, massive wealth has been created for a tiny elite, with 26 people owning as much as the bottom 50% poorest, according to Oxfam. While poverty reduction showed promising signs in the early years of this century, as the Web matures, progress has stalled. “An estimated 820 million people did not have enough to eat in 2018,” according to the UN, “up from 811 million in the previous year, which is the third year of increase in a row.” </span></p> <p><b>Up to 90% of digital data is not used</b></p> <p><span style="font-weight: 400;">Up to 90% of digital data is not used. We collect. We store. We create and then don’t use. Data is the atomic structure of digital. Words, music, images, films, videos, software. It all ends up as data. Most data is like single use, throwaway plastic. What sort of society accepts 90% waste? </span></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Around 90% of data is never accessed three months after it is first stored, according to Tech Target. </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">80% of all digital data is never accessed or used again after it is stored, according to a 2018 report by Active Archive Alliance.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Businesses typically only analyze around 10% of the data they collect, according to search technology specialist Lucidworks. </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">90% of unstructured data is never analyzed, according to IDC.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">90% of all sensor data collected from Internet of Things devices is never used, according to IBM.</span></li> </ul> <p><span style="font-weight: 400;">We download the free app, try it maybe once, and then never again. Research by mobile intelligence firm, Quettra, found that the average app loses 77% of its users within the first three days after the install, 90% within the first 30 days, and 95% within the first 90. All that effort, expense and energy that went into creating things that nobody is using. The energy it cost to download for that one single use. But it’s ok because it was free. Free costs the Earth. Few business models are causing more long-term damage to our environment than the ‘free’ model because it is based on the twin evils of waste and advertising.</span></p> <p><span style="font-weight: 400;">Look inside most organizations and you will see that they are monstrosities of digital waste. “My experience is that IT landscapes are 90% waste,” Wolfgang Goebl, founder of the Architectural Thinking Association told me. “What I’ve seen in many companies is that they could run the same business with 10% of IT applications and servers.” </span></p> <p><span style="font-weight: 400;">E-commerce packaging accounts for 30% of solid waste generated in the US, according to the US Environmental Protection Agency. About 165 billion packages are shipped in the US each year. That’s a billion trees worth of cardboard, according to data from USPS, FedEx, and UPS analyzed by LimeLoop. If 20% of e-commerce purchases are returned, then there are 200 million trees being cut down every year in the US alone to deal with the passing whims of consumers.</span></p> <p><span style="font-weight: 400;">Cheap storage combined with cheap processing power made the World Wide Web the World Wide Waste. The Web is an ocean full of crap. We live on the first page of search results, never venturing forth beyond the first few results, so we don’t see all the crap lurking underneath. More people have been on top of Mount Everest than have been to the 10</span><span style="font-weight: 400;">th</span><span style="font-weight: 400;"> page of search results. Parents warn their children: “Don’t go beyond the first page of search results.” I searched for “climate change”. Google informed me that there were “about 931,000,000” results. That’s 931 million results! Who visits all these pages? A 2018 study by Ahrefs found that 91% of all pages they analyzed got zero traffic from Google. What’s the point? What-is-the-point?</span></p> <p><span style="font-weight: 400;">It’s cheap to store so we store up the problem. When we save ourselves time in the present, the future pays. On the shallow surface, the cost of storing something digital is much less than the cost of editing it, cleaning it up, and getting rid of it after it is no longer useful. We keep making these false calculations of how much time we can save right this very moment if we store the stuff instead of spending time editing it, but we’re storing up problems for the future. We must start calculating the true cost of digital, and that means calculating the total costs of digital products and data over their entire lifetime. Storage is one element of data’s cost. When you’re looking through 10,000 photos for that one that really matters, those 9,999 other photos are costing you your time and energy and ability to focus. </span></p> </div> <p>https://twitter.com/screenspan/status/1277501328080723970<br /> https://twitter.com/cnbcafrica/status/1230124920232980482</p> <p><a href="https://www.editorx.com/shaping-design/article/gerry-mcgovern-designing-greener-web">Designing a greener web: An interview with Gerry McGovern</a></p> <p><a href="https://www.irishtimes.com/business/technology/digital-pollution-we-have-a-pandemic-of-data-and-90-of-it-is-crap-1.4328599">Digital pollution: ‘We have a pandemic of data and 90% of it is crap’</a></p> <p><a href="https://www.editorx.com/shaping-design/article/gerry-mcgovern-designing-greener-web">Designing a greener web: An interview with Gerry McGovern</a></p> <p><a href="https://alistapart.com/article/webwaste/">July 9, 2020: An excerpt from World Wide Waste was published in A List Apart</a></p> <p>Shoptalk podcast with Chris Coyier and Dave Rupert<br /> <a href="https://shoptalkshow.com/413/">Gerry McGovern talks with us about the amount of energy used sending the bits and bytes around the internet, the cost of storage, new phones vs old phones, the scale of data, and how do we adjust our process and culture to make changes</a></p> <p><!--<a class="fasc-button fasc-size-medium fasc-type-flat" style="background-color: #33809e; color: #ffffff;" href="https://gerrymcgovern.com/books/top-tasks-a-how-to-guide/buy-the-book/">Buy now</a>--></p> </div> <!-- entry-content --> <div class="entry-utility"> </div></article><!-- #post-3318 --> </div><!-- #content --> </div><!-- #primary --> <div id="secondary" class="widget-area" role="complementary"> <aside id="text-3" class="widget widget_text"> <div class="textwidget"><header id="masthead" class="site-header" role="banner"><h1 class="site-title">Gerry McGovern</h1> </header></div> </aside><aside id="block-2" class="widget widget_block"> <aside id="custom_html-2" class="widget_text widget widget_custom_html"><h3 class="widget-title">World Wide Waste</h3> <div class="textwidget custom-html-widget"> <ul id="bluedots"> <li class="bluedots">Weekly email</li> <li class="bluedots">€10 annual subscription</li> <li class="bluedots">Published since 1996</li> <li class="bluedots"><a href="<?php echo $host ?>/new-thinking/">Read some examples</a></li> </ul> <form action="https://buttondown.email/gerrymcgovern/buy" method="get" target="_blank"> <button type="submit">Subscribe</button> </form> &nbsp;<br></div> </aside> <aside id="text-6" class="widget widget_text"><h3 class="widget-title">Books by Gerry</h3> <div class="textwidget"></div> </aside> <aside class="widget widget_text book-widget-h216"> <div class="textwidget"> <div id="book_widget_title"><h4 class="title"><a href="<?php echo $host ?>/books/world-wide-waste/">World Wide Waste</a></h4></div> <div id="book_widget_image"><a href="<?php echo $host ?>/books/world-wide-waste/"> <img decoding="async" width="90" height="130" src="https://gerrymcgovern.com/images/books/thumbs/c02c_final_tiny_thumb.webp" alt="" loading="lazy"/> </a></div> <div id="book_widget_excerpt">Digital is physical. Digital is not green. Digital costs the Earth. Every time I download an email I<br/> contribute to global warming. </div> <div id="book_widget_first_chapter"><a href="<?php echo $host ?>/books/world-wide-waste/introduction-why-digital-is-killing-our-planet/">Read a chapter</a></div> <div id="book_widget_buy"> <a class="fasc-button fasc-size-small fasc-type-flat" style="background-color: #33809e; color: #ffffff;" href="<?php echo $host ?>/books/world-wide-waste/buy-the-book/">Buy now</a> </div> </div> </aside> <div class="clearfix"></div></aside><aside id="search-4" class="widget widget_search"><h3 class="widget-title">Search Articles</h3><form role="search" method="get" id="searchform" class="searchform" action="https://gerrymcgovern.com/"> <div> <label class="screen-reader-text" for="s">Search for:</label> <input type="text" value="" name="s" id="s" /> <input type="submit" id="searchsubmit" value="Search" /> </div> </form></aside> <aside id="custom-post-type-recent-posts-2" class="widget widget_recent_entries"><h3 class="widget-title">Speaking Engagements</h3> <ul> <li> <a href="https://gerrymcgovern.com/speaking/e-government-conference-rotterdam-nov-20/">e-Gov Conference, Rotterdam, Nov 19</a> </li> <li> <a href="https://gerrymcgovern.com/speaking/an-event-apart-denver-oct-2019/">An Event Apart, Denver, Oct 2019</a> </li> <li> <a href="https://gerrymcgovern.com/speaking/an-event-apart-boston-may-2019/">An Event Apart, Boston, May 2019</a> </li> <li> <a href="https://gerrymcgovern.com/speaking/uxict-manchester-mar-2019/">UXiCT, Manchester, Mar 2019</a> </li> <li> <a href="https://gerrymcgovern.com/speaking/an-event-apart-seattle-march-2019/">An Event Apart, Seattle, March 2019</a> </li> <li> <a href="https://gerrymcgovern.com/speaking/an-event-apart-washington-august-2018/">An Event Apart, Washington, Aug 2018</a> </li> <li> <a href="https://gerrymcgovern.com/speaking/an-event-apart-boston-june/">An Event Apart, Boston, June 2018</a> </li> <li> <a href="https://gerrymcgovern.com/speaking/c-day-18-dutch-communications-conference-utrecht-2018/">Dutch Communications Conference, June 2018</a> </li> <li> <a href="https://gerrymcgovern.com/speaking/euprio2018-seville-june-2018/">Euprio2018, Seville, June 2018</a> </li> <li> <a href="https://gerrymcgovern.com/speaking/confab-minneapolis-may-2018/">Confab, Minneapolis, May 2018</a> </li> <li> <a href="https://gerrymcgovern.com/speaking/an-event-apart-seattle-april-2018/">An Event Apart, Seattle, Apr 2018</a> </li> <li> <a href="https://gerrymcgovern.com/speaking/canadadotca-masterclasses/">Canada.ca Masterclasses, Feb 2018</a> </li> <li> <a href="https://gerrymcgovern.com/speaking/an-event-apart-denver-dec-2017/">An Event Apart, Denver, Dec 2017</a> </li> <li> <a href="https://gerrymcgovern.com/speaking/congres-content-marketing-webredactie-utrecht-nov-2017/">Content Marketing, Utrecht, Nov 2017</a> </li> <li> <a href="https://gerrymcgovern.com/speaking/ux-brighton-london-nov-2017/">UX Brighton, London, Nov 2017</a> </li> <li> <a href="https://gerrymcgovern.com/speaking/webdagene-oslo-oct-2017/">Webdagene, Oslo, Oct 2017</a> </li> </ul> </aside><aside id="nav_menu-3" class="widget widget_nav_menu"><h3 class="widget-title">Chapters</h3><div class="menu-www-chapters-container"><ul id="menu-www-chapters" class="menu"><li id="menu-item-3458" class="menu-item menu-item-type-post_type menu-item-object-book menu-item-3458"><a href="https://gerrymcgovern.com/books/world-wide-waste/introduction-why-digital-is-killing-our-planet/">Introduction: Why digital is killing our planet</a></li> <li id="menu-item-3971" class="menu-item menu-item-type-post_type menu-item-object-book menu-item-3971"><a href="https://gerrymcgovern.com/books/world-wide-waste/junkies-and-wasters/">Junkies and wasters</a></li> <li id="menu-item-3975" class="menu-item menu-item-type-post_type menu-item-object-book menu-item-3975"><a 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class="menu-item menu-item-type-post_type menu-item-object-book menu-item-3970"><a href="https://gerrymcgovern.com/books/world-wide-waste/fashionwaste/">Fashionwaste</a></li> <li id="menu-item-3973" class="menu-item menu-item-type-post_type menu-item-object-book menu-item-3973"><a href="https://gerrymcgovern.com/books/world-wide-waste/phonewaste/">Phonewaste</a></li> <li id="menu-item-3974" class="menu-item menu-item-type-post_type menu-item-object-book menu-item-3974"><a href="https://gerrymcgovern.com/books/world-wide-waste/webwaste/">Webwaste</a></li> <li id="menu-item-3967" class="menu-item menu-item-type-post_type menu-item-object-book menu-item-3967"><a href="https://gerrymcgovern.com/books/world-wide-waste/cloudwaste/">Cloudwaste</a></li> <li id="menu-item-3960" class="menu-item menu-item-type-post_type menu-item-object-book menu-item-3960"><a href="https://gerrymcgovern.com/books/world-wide-waste/ads-are-the-oil-industry-of-the-web/">Ads are the oil industry of the Web</a></li> <li id="menu-item-3961" class="menu-item menu-item-type-post_type menu-item-object-book menu-item-3961"><a href="https://gerrymcgovern.com/books/world-wide-waste/ai-rising/">AI Rising</a></li> <li id="menu-item-3966" class="menu-item menu-item-type-post_type menu-item-object-book menu-item-3966"><a href="https://gerrymcgovern.com/books/world-wide-waste/cheap-speed/">Cheap speed</a></li> <li id="menu-item-3976" class="menu-item menu-item-type-post_type menu-item-object-book menu-item-3976"><a href="https://gerrymcgovern.com/books/world-wide-waste/world-wide-worth/">World Wide Worth</a></li> <li id="menu-item-3964" class="menu-item menu-item-type-post_type menu-item-object-book menu-item-3964"><a href="https://gerrymcgovern.com/books/world-wide-waste/change-is-always-possible/">Change is always possible</a></li> <li id="menu-item-3965" class="menu-item menu-item-type-post_type menu-item-object-book menu-item-3965"><a 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/* <![CDATA[ */ (function() { var dropdown = document.getElementById( "archives-dropdown-2" ); function onSelectChange() { if ( dropdown.options[ dropdown.selectedIndex ].value !== '' ) { document.location.href = this.options[ this.selectedIndex ].value; } } dropdown.onchange = onSelectChange; })(); /* ]]> */ </script> </aside><aside id="text-7" class="widget widget_text"> <div class="textwidget"><div id="book_widget_title"> <h4 class="title"><a href="https://gerrymcgovern.com/books/world-wide-waste/">World Wide Waste</a></h4> </div> <div id="book_widget_image"><a href="https://gerrymcgovern.com/books/world-wide-waste/"><img loading="lazy" decoding="async" class="attachment-post-thumbnail size-post-thumbnail wp-post-image lazyloaded" src="https://gerrymcgovern.com/wp-content/uploads/2020/03/c02c_final_tiny.jpg" alt="" width="90" height="135" /></a></div> <div id="book_widget_excerpt" style="line-height: 1.5;">Digital is physical. Digital is not green. Digital costs the Earth. Every time I download an email I<br /> contribute to global warming.</div> <div id="book_widget_first_chapter"><a href="https://gerrymcgovern.com/books/world-wide-waste/introduction-why-digital-is-killing-our-planet/">Read a chapter</a></div> <div id="book_widget_buy"><a class="fasc-button fasc-size-small fasc-type-flat" style="background-color: #33809e; color: #ffffff;" href="http://gerrymcgovern.com/books/world-wide-waste/buy-the-book/">Buy now</a></div> </div> </aside><aside id="dpe_fp_widget-3" class="widget widget_dpe_fp_widget"> <ul class="dpe-flexible-posts"> <div id="book_widget"> <li id="post-2635" class="post-2635 book type-book status-publish has-post-thumbnail hentry"> <div id="book_widget_title"> <a href="https://gerrymcgovern.com/books/top-tasks-a-how-to-guide/"> <h4 class="title">Top Tasks &#8211; A how-to guide</h4></a></div> <div id="book_widget_image"> <a href="https://gerrymcgovern.com/books/top-tasks-a-how-to-guide/"> <img width="600" height="900" src="https://gerrymcgovern.com/wp-content/uploads/2018/08/Top-tasks-book-cover.jpg" class="attachment-post-thumbnail size-post-thumbnail wp-post-image" alt="" decoding="async" loading="lazy" srcset="https://gerrymcgovern.com/wp-content/uploads/2018/08/Top-tasks-book-cover.jpg 600w, https://gerrymcgovern.com/wp-content/uploads/2018/08/Top-tasks-book-cover-200x300.jpg 200w" sizes="auto, (max-width: 600px) 100vw, 600px" /> </a> </div> <div id="book_widget_excerpt"> <p>The Top Tasks methodology delivers an unparalleled glimpse into the minds of customers, even for organizations that are skeptical of user research.</p> </div> <div id="book_widget_first_chapter"> <a href="https://gerrymcgovern.com/books/top-tasks-a-how-to-guide/read-the-first-chapter/">Read a chapter</a> </div> <div id="book_widget_buy"> <a class="fasc-button fasc-size-small fasc-type-flat" style="background-color: #33809e; color: #ffffff;" href="https://gerrymcgovern.com/books/top-tasks-a-how-to-guide/buy-the-book/" data-fasc-style="background-color:#33809e;color:#ffffff;">Buy Now</a> </div> </li> </div> <div class="clearfix"></div> </ul><!-- .dpe-flexible-posts --> </aside><aside id="dpe_fp_widget-8" class="widget widget_dpe_fp_widget"> <ul class="dpe-flexible-posts"> <div id="book_widget"> <li id="post-1382" class="post-1382 book type-book status-publish has-post-thumbnail hentry"> <div id="book_widget_title"> <a href="https://gerrymcgovern.com/books/transform-a-rebels-guide-for-digital-transformation/"> <h4 class="title">Transform: A rebel&#8217;s guide for digital transformation</h4></a></div> <div id="book_widget_image"> <a href="https://gerrymcgovern.com/books/transform-a-rebels-guide-for-digital-transformation/"> <img width="170" height="245" src="https://gerrymcgovern.com/wp-content/uploads/2016/11/transform-cover9x13.jpg" class="attachment-post-thumbnail size-post-thumbnail wp-post-image" alt="" decoding="async" loading="lazy" /> </a> </div> <div id="book_widget_excerpt"> <p>Are you a rebel? Are you a digital change agent? Do you want to transform your organization? Then this book is here to help you.</p> </div> <div id="book_widget_first_chapter"> <a href="https://gerrymcgovern.com/books/transform-a-rebels-guide-for-digital-transformation/read-the-first-chapter/">Read a chapter</a> </div> <div id="book_widget_buy"> <a class="fasc-button fasc-size-small fasc-type-flat" style="background-color: #33809e; color: #ffffff;" href="https://gerrymcgovern.com/books/transform-a-rebels-guide-for-digital-transformation/buy-the-book/" data-fasc-style="background-color:#33809e;color:#ffffff;">Buy Now</a> </div> </li> </div> <div class="clearfix"></div> </ul><!-- .dpe-flexible-posts --> </aside><aside id="dpe_fp_widget-4" class="widget widget_dpe_fp_widget"> <ul class="dpe-flexible-posts"> <div id="book_widget"> <li id="post-1338" class="post-1338 book type-book status-publish has-post-thumbnail hentry"> <div id="book_widget_title"> <a href="https://gerrymcgovern.com/books/the-strangers-long-neck/"> <h4 class="title">The Stranger&#8217;s Long Neck</h4></a></div> <div id="book_widget_image"> <a href="https://gerrymcgovern.com/books/the-strangers-long-neck/"> <img width="118" height="185" src="https://gerrymcgovern.com/wp-content/uploads/2017/01/strangerslongnecklarge.jpg" class="attachment-post-thumbnail size-post-thumbnail wp-post-image" alt="" decoding="async" loading="lazy" /> </a> </div> <div id="book_widget_excerpt"> <p>The Stranger&#8217;s Long Neck will help you to maximize your organization&#8217;s performance online.</p> </div> <div id="book_widget_first_chapter"> <a href="https://gerrymcgovern.com/books/the-strangers-long-neck/read-the-first-chapter/">Read a chapter</a> </div> <div id="book_widget_buy"> <a class="fasc-button fasc-size-small fasc-type-flat" style="background-color: #33809e; color: #ffffff;" href="https://gerrymcgovern.com/books/the-strangers-long-neck/buy-the-book/" data-fasc-style="background-color:#33809e;color:#ffffff;">Buy Now</a> </div> </li> </div> <div class="clearfix"></div> </ul><!-- .dpe-flexible-posts --> </aside><aside id="dpe_fp_widget-2" class="widget widget_dpe_fp_widget"> <ul class="dpe-flexible-posts"> <div id="book_widget"> <li id="post-1498" class="post-1498 book type-book status-publish has-post-thumbnail hentry"> <div id="book_widget_title"> <a href="https://gerrymcgovern.com/books/killer-web-content/"> <h4 class="title">Killer Web Content</h4></a></div> <div id="book_widget_image"> <a href="https://gerrymcgovern.com/books/killer-web-content/"> <img width="170" height="209" src="https://gerrymcgovern.com/wp-content/uploads/2012/05/killer-web-content.gif" class="attachment-post-thumbnail size-post-thumbnail wp-post-image" alt="" decoding="async" loading="lazy" /> </a> </div> <div id="book_widget_excerpt"> <p>Killer Web Content gives you the strategies and techniques you need to get the most from your Web content.</p> </div> <div id="book_widget_first_chapter"> <a href="https://gerrymcgovern.com/books/killer-web-content/read-the-first-chapter/">Read a chapter</a> </div> <div id="book_widget_buy"> <a class="fasc-button fasc-size-small fasc-type-flat" style="background-color: #33809e; color: #ffffff;" href="https://gerrymcgovern.com/books/killer-web-content/buy-the-book/" data-fasc-style="background-color:#33809e;color:#ffffff;">Buy Now</a> </div> </li> </div> <div class="clearfix"></div> </ul><!-- .dpe-flexible-posts --> </aside><aside id="dpe_fp_widget-7" class="widget widget_dpe_fp_widget"> <ul class="dpe-flexible-posts"> <div id="book_widget"> <li id="post-1510" class="post-1510 book type-book status-publish has-post-thumbnail hentry"> <div id="book_widget_title"> <a href="https://gerrymcgovern.com/books/the-web-content-style-guide/"> <h4 class="title">The Web Content Style Guide</h4></a></div> <div id="book_widget_image"> <a href="https://gerrymcgovern.com/books/the-web-content-style-guide/"> <img width="130" height="165" src="https://gerrymcgovern.com/wp-content/uploads/2017/01/style_guide_cover_lrg.jpg" class="attachment-post-thumbnail size-post-thumbnail wp-post-image" alt="" decoding="async" loading="lazy" /> </a> </div> <div id="book_widget_excerpt"> <p>The essential guide for online writers, editors and managers.</p> </div> <div id="book_widget_first_chapter"> <a href="https://gerrymcgovern.com/books/the-web-content-style-guide/read-the-first-chapter/">Read a chapter</a> </div> <div id="book_widget_buy"> <a class="fasc-button fasc-size-small fasc-type-flat" style="background-color: #33809e; color: #ffffff;" href="https://gerrymcgovern.com/books/the-web-content-style-guide/buy-the-book/" data-fasc-style="background-color:#33809e;color:#ffffff;">Buy Now</a> </div> </li> </div> <div class="clearfix"></div> </ul><!-- .dpe-flexible-posts --> </aside><aside id="dpe_fp_widget-6" class="widget widget_dpe_fp_widget"> <ul class="dpe-flexible-posts"> <div id="book_widget"> <li id="post-1518" class="post-1518 book type-book status-publish has-post-thumbnail hentry"> <div id="book_widget_title"> <a href="https://gerrymcgovern.com/books/content-critical/"> <h4 class="title">Content Critical</h4></a></div> <div id="book_widget_image"> <a href="https://gerrymcgovern.com/books/content-critical/"> <img width="128" height="163" src="https://gerrymcgovern.com/wp-content/uploads/2017/01/content_critical_lrg.gif" class="attachment-post-thumbnail size-post-thumbnail wp-post-image" alt="" decoding="async" loading="lazy" /> </a> </div> <div id="book_widget_excerpt"> <p>Gaining competitive advantage through high-quality web content.</p> </div> <div id="book_widget_first_chapter"> <a href="https://gerrymcgovern.com/books/content-critical/read-the-first-chapter/">Read a chapter</a> </div> <div id="book_widget_buy"> <a class="fasc-button fasc-size-small fasc-type-flat" style="background-color: #33809e; color: #ffffff;" href="https://gerrymcgovern.com/books/content-critical/buy-the-book/" data-fasc-style="background-color:#33809e;color:#ffffff;">Buy Now</a> </div> </li> </div> <div class="clearfix"></div> </ul><!-- .dpe-flexible-posts --> </aside><aside id="dpe_fp_widget-5" class="widget widget_dpe_fp_widget"> <ul class="dpe-flexible-posts"> <div id="book_widget"> <li id="post-1527" class="post-1527 book type-book status-publish has-post-thumbnail hentry"> <div id="book_widget_title"> <a href="https://gerrymcgovern.com/books/the-caring-economy/"> <h4 class="title">The Caring Economy</h4></a></div> <div id="book_widget_image"> <a href="https://gerrymcgovern.com/books/the-caring-economy/"> <img width="130" height="197" src="https://gerrymcgovern.com/wp-content/uploads/2017/01/caring_economy_cover.jpg" class="attachment-post-thumbnail size-post-thumbnail wp-post-image" alt="" decoding="async" loading="lazy" /> </a> </div> <div id="book_widget_excerpt"> <p>Gerry McGovern presents a radical vision of Internet business, which has a surprisingly human face. </p> </div> <div id="book_widget_first_chapter"> <a href="https://gerrymcgovern.com/books/the-caring-economy/read-the-first-chapter/">Read a chapter</a> </div> <div id="book_widget_buy"> <a class="fasc-button fasc-size-small fasc-type-flat" style="background-color: #33809e; color: #ffffff;" href="https://gerrymcgovern.com/books/the-caring-economy/buy-the-book/" data-fasc-style="background-color:#33809e;color:#ffffff;">Buy Now</a> </div> </li> </div> <div class="clearfix"></div> </ul><!-- .dpe-flexible-posts --> </aside><aside id="text-4" class="widget widget_text"><h3 class="widget-title">Interviews and Long Articles</h3> <div class="textwidget"><p><a href="https://gerrymcgovern.com/mapping-the-information-genome-for-coronavirus-covid-19/">Mapping the ‘information’ genome for coronavirus (COVID-19) (June 2020)</a></p> <p><a href="http://www.adrianswinscoe.com/most-of-customer-experience-is-cleaning-and-sweeping-interview-with-gerry-mcgovern/">Most of customer experience is cleaning and sweeping &#8211; Adrian Swinscoe podcast (Sep, 2018)</a><br /> <a href="https://www.marketingspeak.com/customer-experience-on-steroids-with-gerry-mcgovern/">Customer experience, on steroids! &#8211; Marketing Speak podcast (Sep, 2018)</a><br /> <a href="https://uibreakfast.com/118-customer-top-tasks-with-gerry-mcgovern/">Customer Top Tasks with Gerry McGovern &#8211; UI Breakfast Podcast (Aug, 2018)</a><br /> <a href="https://www.thisishcd.com/episodes/26-gerry-mcgovern-the-repositioning-of-trust-in-society/">The repositioning of trust in society &#8211; THIS IS HCD podcast (July, 2018)</a></p> </div> </aside> </div><!-- #secondary --> </div><!-- #main .wrapper --> <footer id="colophon" role="contentinfo"> <div class="site-info"> © Gerry McGovern. All rights reserved. Website designed and managed by <a id="deftmediafooter" href="https://deftmedia.ie" title="Irish Website design and development studio Deft Media">DeftMedia</a> <nav id="footer_menu"> <div class="menu-footer-container"><ul id="menu-footer" class="menu"><li id="menu-item-3310" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-home menu-item-3310"><a href="https://gerrymcgovern.com/">Home</a></li> <li id="menu-item-3311" class="menu-item menu-item-type-post_type menu-item-object-page current_page_parent menu-item-3311"><a href="https://gerrymcgovern.com/new-thinking/">Insights</a></li> <li id="menu-item-3312" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-3312"><a href="https://gerrymcgovern.com/gerrysbooks/">Books</a></li> <li id="menu-item-3317" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-3317"><a href="https://gerrymcgovern.com/digital-waste-audit/">Consulting</a></li> <li id="menu-item-3313" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-3313"><a href="https://gerrymcgovern.com/contact/">Contact</a></li> <li id="menu-item-3314" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-3314"><a href="https://gerrymcgovern.com/privacy-policy-2/">Privacy Policy</a></li> </ul></div> </nav> </div><!-- .site-info --> </footer><!-- #colophon --> </div><!-- #page --> <script type="text/javascript" src="https://gerrymcgovern.com/wp-content/themes/deftmedia2/js/navigation.js?ver=20140711" id="twentytwelve-navigation-js"></script> </body> </html>

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