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0);-moz-transform:translate3d(0, 100px, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-ms-transform:translate3d(0, 100px, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);transform:translate3d(0, 100px, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0)" class="bg-white py-80 px-64 nav-shadow py-64--991 py-48--767 px-32--767"><ul role="list" class="grid-cols-3-2-1 gap-x-80 gap-y-96 mb-0 gap-y-64--991 gap-y-48--767 w-list-unstyled"><li><div><h2 class="text-h5 mb-8">Chat with us</h2><p>Start a live chat to get quick answers from our team.</p><div class="d-flex"><a href="#" class="btn-text arrow btn-amazon-chat w-inline-block"><div class="mr-8">Start live chat</div><div aria-hidden="true" class="arrow-icon _w-24 h-16 mr-8 w-embed"><svg width="100%" height="100%" viewBox="0 0 24 16" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill="currentColor" d="M19.7071 3.29277C19.3166 2.90225 18.6834 2.90225 18.2929 3.29277C17.9024 3.6833 17.9024 4.31646 18.2929 4.70698L20.5858 6.99988H1C0.447715 6.99988 0 7.44759 0 7.99988C0 8.55216 0.447715 8.99988 1 8.99988H20.5858L18.2929 11.2928C17.9024 11.6833 17.9024 12.3165 18.2929 12.707C18.6834 13.0975 19.3166 13.0975 19.7071 12.707L23.7071 8.70698C24.0976 8.31646 24.0976 7.6833 23.7071 7.29277L19.7071 3.29277Z" fill="#3253FF"/> </svg></div></a></div></div></li><li><div><div><h2 class="text-h5 mb-8">Sales and orders</h2><div class="flex-align-start mb-8"><div aria-hidden="true" class="text-sm">Mon - Fri</div><div class="text-xs sr-only">Monday to Friday</div><div class="text-sm ml-8">8am - 8pm ET</div></div><div class="flex-align-start mb-24"><div aria-hidden="true" class="text-sm"></div><div class="text-xs sr-only">Monday to Friday</div><div class="text-sm ml-8"></div></div><p class="mb-0">For help with placing your Ting Internet order call us at <a href="tel:1-855-846-4626" class="breaking-nowrap">1-855-846-4626</a>.</p></div></div></li><li><div><h2 class="text-h5 mb-8">Network status</h2><p>Check the status of the Ting network including any service disruptions.</p><div class="d-flex"><div class="d-flex"><a href="https://www.tinginternetstatus.com/" target="_blank" class="btn-text arrow w-inline-block"><div class="mr-8">Check network status</div><div aria-hidden="true" class="arrow-icon _w-24 h-16 mr-8 w-embed"><svg width="100%" height="100%" viewBox="0 0 24 16" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill="currentColor" d="M19.7071 3.29277C19.3166 2.90225 18.6834 2.90225 18.2929 3.29277C17.9024 3.6833 17.9024 4.31646 18.2929 4.70698L20.5858 6.99988H1C0.447715 6.99988 0 7.44759 0 7.99988C0 8.55216 0.447715 8.99988 1 8.99988H20.5858L18.2929 11.2928C17.9024 11.6833 17.9024 12.3165 18.2929 12.707C18.6834 13.0975 19.3166 13.0975 19.7071 12.707L23.7071 8.70698C24.0976 8.31646 24.0976 7.6833 23.7071 7.29277L19.7071 3.29277Z" fill="#3253FF"/> </svg></div></a></div></div></div></li><li><div><h2 class="text-h5 mb-8">Construction support</h2><div class="flex-align-start mb-24"><div class="text-xs sr-only">Monday to Friday</div><div class="flex-align-start"><div aria-hidden="true" class="text-sm">Mon - Fri</div><div class="text-xs sr-only">Monday to Friday</div><div class="text-sm ml-8">8am - 8pm ET</div></div></div><p class="mb-0">Email any construction-related concerns at <a href="mailto:constructionexperience@ting.com?subject=Construction%20support%20inquiry%20">constructionexperience@ting.com</a>.</p></div></li><li><div><h2 class="text-h5 mb-8">Internet tech support</h2><div class="flex-align-start mb-24"><div aria-hidden="true" class="text-sm">Available 24/7</div><div class="text-xs sr-only">Monday to Friday</div></div><p class="mb-0">For support with setup and troubleshooting your Internet service, call us at <a href="tel:1-844-846-4994" class="breaking-nowrap">1-844-846-4994</a>.</p></div></li><li><div><h2 class="text-h5 mb-8">Ting Mobile Unlimited Combo</h2><div class="flex-align-start mb-8"><div class="text-xs sr-only">Monday to Friday</div><div class="flex-align-start"><div aria-hidden="true" class="text-sm">Mon - Fri</div><div class="text-xs sr-only">Monday to Friday</div><div class="text-sm ml-8">8am - 8pm ET</div></div></div><div class="flex-align-start mb-24"><div class="text-xs sr-only">Saturday and Sunday</div><div class="flex-align-start"><div aria-hidden="true" class="text-sm">Sat - Sun</div><div class="text-xs sr-only">Saturday and Sunday</div><div class="text-sm ml-8">10am - 6pm ET</div></div></div><p class="mb-0">For support for this plan, call us at <a href="tel:1-800-228-1757">1-800-228-1757</a>.</p></div></li></ul></div><section class="bg-white"></section></div></section><section class="section pos-rel py-96--resp"><div class="flex-align-stretch flex-vert--991"><div class="_w-1of2 bg-primary-60 flex-center _w-full--991"><div class="max-w-500 p-24 py-40--991 px-32--991 p-40--767"><img src="https://cdn.prod.website-files.com/60c7597c9e4addef342e8d01/6234d31be56846517e2e5aaa_faqs.webp" loading="lazy" width="912" height="870" alt="A collage of people enjoying various devices connected to the internet." srcset="https://cdn.prod.website-files.com/60c7597c9e4addef342e8d01/6234d31be56846517e2e5aaa_faqs-p-500.webp 500w, https://cdn.prod.website-files.com/60c7597c9e4addef342e8d01/6234d31be56846517e2e5aaa_faqs-p-800.webp 800w, https://cdn.prod.website-files.com/60c7597c9e4addef342e8d01/6234d31be56846517e2e5aaa_faqs.webp 912w" sizes="(max-width: 767px) 83vw, (max-width: 991px) 436px, 39vw"/></div></div><div id="modal-parent" class="_w-1of2 py-80 _w-full--991 py-48--991 py-40--767"><div class="mx-auto _w-3of4 _w-9of10--991"><h2 class="text-h3">Frequently asked questions</h2><ul role="list" class="bt-0-5 border-grey-30 w-list-unstyled"><li class="d-flex"><div data-hover="false" data-delay="0" data-w-id="883c952a-2e5d-4bad-9494-dcc33fe71ae3" class="accordion w-dropdown"><div class="accordion_trigger w-dropdown-toggle"><div class="text-h6">How do I sign up for Ting Internet?</div><div class="down-icon ml-24 d-flex _w-16 h-16 min-w-16 mr-4 w-embed"><svg width="100%" height="100%" viewBox="0 0 14 8" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" fill="currentColor" clip-rule="evenodd" d="M0.292893 0.292771C0.683417 -0.0977532 1.31658 -0.0977532 1.70711 0.292771L7 5.58566L12.2929 0.292771C12.6834 -0.0977532 13.3166 -0.0977532 13.7071 0.292771C14.0976 0.683295 14.0976 1.31646 13.7071 1.70698L7.70711 7.70698C7.31658 8.09751 6.68342 8.09751 6.29289 7.70698L0.292893 1.70698C-0.0976311 1.31646 -0.0976311 0.683295 0.292893 0.292771Z" fill="#43A576"/> </svg></div></div><section style="height:0px" class="accordion_content w-dropdown-list"><div class="accordion_inner-content"><p class="text-p-sm"><a href="#" class="availability-trigger">Check availability for Ting Internet</a> at your address. If we're in your neighborhood, you can build a plan and place an order.</p><p class="text-p-sm">If we’re not in your neighborhood yet, you can still make a pre-order and we’ll let you know as soon as a connection is available.</p></div></section></div></li><li class="d-flex"><div data-hover="false" data-delay="0" data-w-id="883c952a-2e5d-4bad-9494-dcc33fe71af1" class="accordion w-dropdown"><div class="accordion_trigger w-dropdown-toggle"><div class="text-h6">When will Ting Internet be in my neighborhood?</div><div class="down-icon ml-24 d-flex _w-16 h-16 min-w-16 mr-4 w-embed"><svg width="100%" height="100%" viewBox="0 0 14 8" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" fill="currentColor" clip-rule="evenodd" d="M0.292893 0.292771C0.683417 -0.0977532 1.31658 -0.0977532 1.70711 0.292771L7 5.58566L12.2929 0.292771C12.6834 -0.0977532 13.3166 -0.0977532 13.7071 0.292771C14.0976 0.683295 14.0976 1.31646 13.7071 1.70698L7.70711 7.70698C7.31658 8.09751 6.68342 8.09751 6.29289 7.70698L0.292893 1.70698C-0.0976311 1.31646 -0.0976311 0.683295 0.292893 0.292771Z" fill="#43A576"/> </svg></div></div><section style="height:0px" class="accordion_content w-dropdown-list"><div class="accordion_inner-content"><div class="rt-text-sm w-richtext"><p>Generally, the more interest we receive from residents of a town or neighborhood, the faster we’ll get there. You can let us know you want fiber internet by making a pre-order, and we’ll let you know as soon as it’s available.</p></div></div></section></div></li><li class="d-flex"><div data-hover="false" data-delay="0" data-w-id="883c952a-2e5d-4bad-9494-dcc33fe71afb" class="accordion w-dropdown"><div class="accordion_trigger w-dropdown-toggle"><div class="text-h6">How long does fiber installation take?</div><div class="down-icon ml-24 d-flex _w-16 h-16 min-w-16 mr-4 w-embed"><svg width="100%" height="100%" viewBox="0 0 14 8" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" fill="currentColor" clip-rule="evenodd" d="M0.292893 0.292771C0.683417 -0.0977532 1.31658 -0.0977532 1.70711 0.292771L7 5.58566L12.2929 0.292771C12.6834 -0.0977532 13.3166 -0.0977532 13.7071 0.292771C14.0976 0.683295 14.0976 1.31646 13.7071 1.70698L7.70711 7.70698C7.31658 8.09751 6.68342 8.09751 6.29289 7.70698L0.292893 1.70698C-0.0976311 1.31646 -0.0976311 0.683295 0.292893 0.292771Z" fill="#43A576"/> </svg></div></div><section style="height:0px" class="accordion_content w-dropdown-list"><div class="accordion_inner-content"><div class="rt-text-sm w-richtext"><p>If Ting Internet is new to your neighborhood, it takes about 3 weeks from conducting an initial home assessment to having your connection set up. <a href="https://help.ting.com/hc/en-us/articles/205429088-The-Ting-fiber-to-your-home-process#the-ting-fiber-to-your-home-process-0-0" target="_blank">Learn more about the installation process.</a></p></div></div></section></div></li><li class="d-flex"><div data-hover="false" data-delay="0" data-w-id="883c952a-2e5d-4bad-9494-dcc33fe71b09" class="accordion w-dropdown"><div class="accordion_trigger w-dropdown-toggle"><div class="text-h6">Where can I find my bill?</div><div class="down-icon ml-24 d-flex _w-16 h-16 min-w-16 mr-4 w-embed"><svg width="100%" height="100%" viewBox="0 0 14 8" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" fill="currentColor" clip-rule="evenodd" d="M0.292893 0.292771C0.683417 -0.0977532 1.31658 -0.0977532 1.70711 0.292771L7 5.58566L12.2929 0.292771C12.6834 -0.0977532 13.3166 -0.0977532 13.7071 0.292771C14.0976 0.683295 14.0976 1.31646 13.7071 1.70698L7.70711 7.70698C7.31658 8.09751 6.68342 8.09751 6.29289 7.70698L0.292893 1.70698C-0.0976311 1.31646 -0.0976311 0.683295 0.292893 0.292771Z" fill="#43A576"/> </svg></div></div><section style="height:0px" class="accordion_content w-dropdown-list"><div class="accordion_inner-content"><div class="rt-text-sm w-richtext"><p>Your <a href="https://ting.com/useraccount/login">Ting Internet account</a> makes it easy to see your latest bill, download past bills and make changes to details like your payment method and billing address.</p></div></div></section></div></li></ul><div class="flex-between-center flex-wrap mb-neg16 flex-vert--991 flex-align-stretch--991 mb-0--991"><div class="text-h6 mb-16 mr-8 mb-32--991">I have a different question</div><a href="https://help.ting.com/hc/en-us" class="btn-md outlined-primary text-center mb-16 mb-0--991 w-button">Visit the help center</a></div></div></div></div></section><section class="section py-96--resp bg-tert-frost-gradient"><div class="container"><h2 class="text-center mb-48">Helpful resources</h2><ul role="list" class="d-grid grid-cols-3-2-1 gap-32--991 w-list-unstyled"><li data-w-id="7a666d55-a77d-78ac-ac42-1c8238a7da2a" style="opacity:0"><a href="https://help.ting.com/hc/en-us/categories/200316148-Ting-Internet-TV" target="_blank" class="block-link flex-vert h-full hover-no-underline focus-no-underline w-inline-block"><div class="mb-16 pos-rel pt-3of4 overflow-hidden"><img src="https://cdn.prod.website-files.com/60c7597c9e4addef342e8d01/6238d063c61db7a52e1e6bf3_link-knowledgebase.webp" loading="lazy" width="816" height="612" alt="Young adult in a chair using a laptop and wearing headphones." class="fit-cover _w-full h-full pos-abs pos-abs-full fit-pos-r"/></div><h3 class="text-h5">Knowledgebase</h3><p class="text-p-sm _w-2of3 mb-16 text-grey-90 _w-full--991">Read help articles about Ting Internet, including sign-up, installation, and rates.</p><div class="mt-auto flex-child-align-start btn-text arrow"><div class="mr-8">Visit the knowledgebase</div><div aria-hidden="true" class="arrow-icon _w-24 h-16 mr-8 w-embed"><svg width="100%" height="100%" viewBox="0 0 24 16" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill="currentColor" d="M19.7071 3.29277C19.3166 2.90225 18.6834 2.90225 18.2929 3.29277C17.9024 3.6833 17.9024 4.31646 18.2929 4.70698L20.5858 6.99988H1C0.447715 6.99988 0 7.44759 0 7.99988C0 8.55216 0.447715 8.99988 1 8.99988H20.5858L18.2929 11.2928C17.9024 11.6833 17.9024 12.3165 18.2929 12.707C18.6834 13.0975 19.3166 13.0975 19.7071 12.707L23.7071 8.70698C24.0976 8.31646 24.0976 7.6833 23.7071 7.29277L19.7071 3.29277Z" fill="#3253FF"/> </svg></div></div></a></li><li data-w-id="84552637-684e-6c81-7198-4d136db99942"><a href="https://help.ting.com/hc/en-us/community/topics" class="block-link flex-vert h-full hover-no-underline focus-no-underline w-inline-block"><div class="mb-16 pos-rel pt-3of4 overflow-hidden"><img src="https://cdn.prod.website-files.com/60c7597c9e4addef342e8d01/611ec63a52d5a4775a528109_link-forum.webp" loading="lazy" width="816" height="612" alt="Two adults smiling while watching a video on a tablet device." sizes="(max-width: 479px) 100vw, (max-width: 767px) 90vw, (max-width: 991px) 328px, 30vw" srcset="https://cdn.prod.website-files.com/60c7597c9e4addef342e8d01/611ec63a52d5a4775a528109_link-forum-p-500.webp 500w, https://cdn.prod.website-files.com/60c7597c9e4addef342e8d01/611ec63a52d5a4775a528109_link-forum.webp 1428w" class="fit-cover _w-full h-full pos-abs pos-abs-full fit-pos-r"/></div><h3 class="text-h5">Forums</h3><p class="text-p-sm _w-2of3 mb-16 text-grey-90 _w-full--991">Connect with Ting customers and support agents in the Ting community forums.</p><div class="mt-auto flex-child-align-start btn-text arrow"><div class="mr-8">Visit the forums</div><div aria-hidden="true" class="arrow-icon _w-24 h-16 mr-8 w-embed"><svg width="100%" height="100%" viewBox="0 0 24 16" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill="currentColor" d="M19.7071 3.29277C19.3166 2.90225 18.6834 2.90225 18.2929 3.29277C17.9024 3.6833 17.9024 4.31646 18.2929 4.70698L20.5858 6.99988H1C0.447715 6.99988 0 7.44759 0 7.99988C0 8.55216 0.447715 8.99988 1 8.99988H20.5858L18.2929 11.2928C17.9024 11.6833 17.9024 12.3165 18.2929 12.707C18.6834 13.0975 19.3166 13.0975 19.7071 12.707L23.7071 8.70698C24.0976 8.31646 24.0976 7.6833 23.7071 7.29277L19.7071 3.29277Z" fill="#3253FF"/> </svg></div></div></a></li><li data-w-id="84552637-684e-6c81-7198-4d136db9994f"><a href="https://blog.ting.com/" target="_blank" class="block-link flex-vert h-full hover-no-underline focus-no-underline w-inline-block"><div class="mb-16 pos-rel pt-3of4 overflow-hidden"><img src="https://cdn.prod.website-files.com/60c7597c9e4addef342e8d01/6238c70a04136c40f964c37d_link-blog.webp" loading="lazy" width="816" height="612" alt="Members of the Ting Internet team enjoying a discussion in a modern office space." class="fit-cover _w-full h-full pos-abs pos-abs-full fit-pos-r"/></div><h3 class="text-h5">Ting blog</h3><p class="text-p-sm _w-2of3 mb-16 text-grey-90 _w-full--991">Get the latest from Ting Internet: streaming TV tips, network expansion news, and more.</p><div class="mt-auto flex-child-align-start btn-text arrow"><div class="mr-8">Visit the blog</div><div aria-hidden="true" class="arrow-icon _w-24 h-16 mr-8 w-embed"><svg width="100%" height="100%" viewBox="0 0 24 16" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill="currentColor" d="M19.7071 3.29277C19.3166 2.90225 18.6834 2.90225 18.2929 3.29277C17.9024 3.6833 17.9024 4.31646 18.2929 4.70698L20.5858 6.99988H1C0.447715 6.99988 0 7.44759 0 7.99988C0 8.55216 0.447715 8.99988 1 8.99988H20.5858L18.2929 11.2928C17.9024 11.6833 17.9024 12.3165 18.2929 12.707C18.6834 13.0975 19.3166 13.0975 19.7071 12.707L23.7071 8.70698C24.0976 8.31646 24.0976 7.6833 23.7071 7.29277L19.7071 3.29277Z" fill="#3253FF"/> </svg></div></div></a></li></ul></div></section><section data-w-id="673b26ff-18cb-d4ee-7d70-c24f6f17784b" style="opacity:0" class="section py-96--resp"><div class="container"><div class="text-center"><img src="https://cdn.prod.website-files.com/60c7597c9e4addef342e8d01/6234cec3c4b5b54b23e70b92_cta-wifi.webp" loading="lazy" width="102" height="84" alt="" class="_w-48 mb-16 mb-8--767"/><h2 class="text-h3 mb-16 mb-24--767">Ready for better internet?</h2><div tabindex="0" role="button" class="btn-lg solid-primary d-inlineblock availability-trigger">Check availability</div></div></div></section></main><footer class="py-64 pos-rel bg-grey-90 pt-48--991 pb-48--767"><div class="footer-svg-left d-none--991"><img 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document.createElement("link"); link.rel = "preload"; link.href = imageUrl; link.as = "image"; document.head.appendChild(link); } }); </script> <script> let allLinks = [...document.querySelectorAll('a')]; allLinks.forEach((link)=>{ if(link.getAttribute('target') == '_blank'){ let innerText = link.innerText; link.ariaLabel = `${innerText} (Opens in a new tab)`; link.setAttribute('rel', 'noopener'); } }); /* for nav shadow */ var navbar = document.getElementsByClassName("nav")[0]; if(navbar){ window.addEventListener("scroll", function(){ if(window.scrollY < 20){ navbar.classList.remove("nav-shadow"); } else { navbar.classList.add("nav-shadow"); } }); } </script> <script> const delegateClick = () => document.querySelector('#availability-modal button.btn-lg').click() document .querySelectorAll('.availability-trigger') .forEach(el => el.addEventListener('click', delegateClick)) </script> <script type="text/javascript"> /* (function(w, d, x, id){ s=d.createElement('script'); s.src='https://db08fjupg2abb.cloudfront.net/amazon-connect-chat-interface-client.js'; s.async=1; s.id=id; d.getElementsByTagName('head')[0].appendChild(s); w[x] = w[x] || function() { (w[x].ac = w[x].ac || []).push(arguments) }; })(window, document, 'amazon_connect', 'aa84f9c4-52fb-49a1-9005-a28068bfaf2c'); amazon_connect('styles', { iconType: 'CHAT', openChat: { color: '#ffffff', backgroundColor: '#00AAEE' }, closeChat: { color: '#ffffff', backgroundColor: '#00AAEE'} }); amazon_connect('snippetId', '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'); amazon_connect('supportedMessagingContentTypes', [ 'text/plain', 'text/markdown', 'application/vnd.amazonaws.connect.message.interactive', 'application/vnd.amazonaws.connect.message.interactive.response' ]);*/ </script> <script type="text/javascript"> (function(w, d, x, id){ s=d.createElement('script'); s.src='https://db08fjupg2abb.cloudfront.net/amazon-connect-chat-interface-client.js'; s.async=1; s.id=id; d.getElementsByTagName('head')[0].appendChild(s); w[x] = w[x] || function() { (w[x].ac = w[x].ac || []).push(arguments) }; })(window, document, 'amazon_connect', 'd92168f2-d791-4bc8-8f66-699f375a363b'); // Styles amazon_connect('customStyles', { 'global': { frameWidth: '393px', frameHeight: '664px', textColor: 'BLACK', fontSize: '14px', footerHeight: '48px', headerHeight: '40px', typeface: 'CustomFont' }, 'header': { headerTextColor: 'BLACK', headerBackgroundColor: 'white', }, 'transcript': { messageFontSize: '14px', messageTextColor: '#0E0E0E', widgetBackgroundColor: '#FFF', agentChatBubbleColor: '#F7F7F7', //from figma bubble background customerChatBubbleColor: '#EFF5FF' //from figma bubble background (Cx) }, 'footer': { buttonFontSize: '14px', buttonTextColor: 'black', buttonBorderColor: '#CFDDFF', buttonholer: '#964950', buttonBackgroundColor: 'white', backgroundColor: 'white', footerBackgroundColor: 'white', backgroundColor: '#98AFC7', startCallButtonTextColor: 'black', startChatButtonBorderColor: 'black', startCallButtonBackgroundColor: 'black' } }); amazon_connect('customDisplayNames', { 'header': { headerMessage: " ", }, transcript: { botMessageDisplayName: "Ting Chatbot" }, }); amazon_connect('customizationObject', { 'composer': { disableEmojiPicker: true, disableCustomerAttachments: true, }, 'footer': { disabled:false, }, transcript: { hideDisplayNames: true, }, }); // (very) Basic style amazon_connect('styles', { iconType: 'CHAT', openChat: { color: '#ffffff', backgroundColor: '#3253FF' }, closeChat: { color: '#ffffff', backgroundColor: '#3253FF'} }); // snippet ID amazon_connect('snippetId', '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'); // Some options amazon_connect('supportedMessagingContentTypes', [ 'text/plain','application/vnd.amazonaws.connect.message.interactive', 'application/vnd.amazonaws.connect.message.interactive.response' ]); // Our on-ready alterations $(document).ready(function() { let observer = new MutationObserver(function(mutations) { mutations.forEach(function(mutation) { mutation.addedNodes.forEach(function(node) { if (node.tagName === 'IFRAME' && node.id === 'amazon-connect-chat-widget-iframe') { observer.disconnect(); // Stop observing once the iframe is found $(node).on('load', function() { $("#amazon-connect-widget-frame").css("margin-bottom","16px"); $("#amazon-connect-widget-frame").css("border-bottom-right-radius","4px"); $("#amazon-connect-widget-frame").css("border-bottom-left-radius","4px"); let iframe = $("#amazon-connect-chat-widget-iframe").get(0); let iframeDoc = iframe.contentDocument || iframe.contentWindow.document; $(iframeDoc).ready(function() { let fontUrl = 'https://lexfaqbotassets.s3.us-east-1.amazonaws.com/CircularXXWeb-Regular.woff'; let fontFace = ` @font-face { font-family: 'CustomFont'; src: url('${fontUrl}') format('truetype'); } .connect-customer-interface { font-family: 'CustomFont', sans-serif; } .button-X { background-color: rgba(245, 245, 245, 0); border:none; color: #333333; cursor: pointer; display: inline-block; font-weight: 500; line-height: 20px; list-style: none; font-size: medium; margin: 0; padding: 10px 12px; text-align: center; transition: all 200ms; vertical-align: baseline; white-space: nowrap; user-select: none; -webkit-user-select: none; } h4 { color: var(--Grey-Grey-90, #0E0E0E); text-align: center; font-feature-settings: 'liga' off, 'calt' off; /* Heading/H4 - MP */ font-family: 'CustomFont', sans-serif; font-size: 24px; font-style: normal; font-weight: 500; line-height: 28px; /* 116.667% */ letter-spacing: -0.24px; } .yesNoButton { display: flex; align-items: flex-start; align-self: stretch; min-height: 40px; padding: 0px 40px; justify-content: center; align-items: center; gap: 8px; flex: 1 0 0; font-size: 14px; font-style: normal; font-weight: 500; line-height: 100%; border: none; border: thin solid; outline:none; background-color: #3253FF; color:white; margin-bottom:1em; cursor:pointer; } .yesNoButton:hover { background-color: WHITE; color: BLACK; } #chat-send-message-button { border-radius: 88px; background: var(--Primary-Primary-60, #3253FF) !important; cursor:pointer; max-height: 32px; min-height: 32px; width: 32px; min-width: 32px; } svg { border-radius: 88px !important; background: var(--Primary-Primary-60, #3253FF) !important; } textarea[data-testid="customer-chat-text-input"] { font-family: 'CustomFont', sans-serif; border-radius: 32px; border: 1px solid var(--Grey-Grey-60, #DBDBDB); max-height: 32px !important; overflow-y:hidden; color:#0E0E0E; padding-right: 8px; padding-left: 16px; padding-top:8px; padding-bottom:8px; margin-bottom: 0px; margin-top: 0px; margin-left: 0px; margin-right: 0px; } #transcript { padding-left:20px; padding-right:20px; padding-top:40px; padding-bottom:40px; } textarea::placeholder { color: #707070; } div[data-testid="interactive-quickreply-response-section"] button { border-radius: 59px; font-family: 'CustomFont', sans-serif; border: 1px solid var(--Primary-Primary-30, #CFDDFF); color: #3253FF; } #logo { min-height:24px; max-height:24px; width: 38px; } div[data-testid="message-body"][direction="Incoming"] { margin-right:40px; } div[data-testid="message-body"][direction="Outgoing"] { margin-left:40px; } .euGeiV { display: none; } #amazon-connect-close-widget-button.mobile { display:none; } .awsui-rich-text-editor { display: none !important; } `; let styleElement = iframeDoc.createElement('style'); styleElement.type = 'text/css'; if (styleElement.styleSheet) { styleElement.styleSheet.cssText = fontFace; } else { styleElement.appendChild(iframeDoc.createTextNode(fontFace)); } iframeDoc.head.appendChild(styleElement); if (iframeDoc.body.childNodes.length > 0) { let r = $(iframeDoc.body.childNodes).get(3); let rootHeader = r.firstChild.firstChild.firstChild.firstChild; let footerDiv = $(r.childNodes)[0].childNodes[0].childNodes[2]; $(footerDiv).hide(); let logoImg = rootHeader.firstChild; let newDiv = $('<div class="'+rootHeader.className+ '" style="display: flex; justify-content: space-between; align-items: center;'+ 'flex-direction: row;width: 100%; border-bottom: 1px solid var(--Grey-Grey-30, #DBDBDB);'+ 'height:48px;padding-top:8px;"></div>'); let newMinimizeBtn = $('<button id="min_btn" class="button-X" id="minimize_button" >'+ '<img src="https://lexfaqbotassets.s3.us-east-1.amazonaws.com/TingMinimizeIcon.png"/></button>'); let newCloseBtn = $('<button id="close_btn" class="button-X" id="close_button" >'+ '<img src="https://lexfaqbotassets.s3.us-east-1.amazonaws.com/TingCloseIcon.png"/></button>'); rootHeader.firstChild.remove(); $(newDiv).append(newMinimizeBtn); $(newDiv).append(logoImg); $(newDiv).append(newCloseBtn); $(rootHeader).append(newDiv); let input_div_outer = $(r.childNodes)[0].childNodes[0].childNodes[1].childNodes[1].childNodes[0] $(input_div_outer).css("padding","20px"); $(input_div_outer).css("border-top","0px"); let input_div = $(r.childNodes)[0].childNodes[0].childNodes[1].childNodes[1].childNodes[0].childNodes[1]; $(input_div).css("padding-top","24px"); $(input_div).css("padding-right","24px"); let input_button = $(r.childNodes)[0].childNodes[0].childNodes[1].childNodes[1].childNodes[0].childNodes[1].childNodes[0].childNodes[0]; $(input_button).attr('viewBox', '0 0 32 32'); let newSVG='<path d="M 16.9425 5.7239 C 16.4218 5.2032 15.5776 5.2032 15.0569 5.7239 L 5.7235 15.0572 C 5.2028 15.5779 5.2028 16.4222 5.7235 16.9428 C 6.2442 17.4635 7.0885 17.4635 7.6092 16.9428 L 14.6663 9.8857 V 25.3334 C 14.6663 26.0698 15.2633 26.6668 15.9997 26.6668 C 16.7361 26.6668 17.333 26.0698 17.333 25.3334 V 9.8857 L 24.3902 16.9428 C 24.9108 17.4635 25.7552 17.4635 26.2758 16.9428 C 26.7966 16.4222 26.7966 15.5779 26.2758 15.0572 L 16.9425 5.7239 Z" fill="white"/>'; $(input_button).attr('width', '32px'); $(input_button).attr('height', '32px'); $(input_button).html(newSVG); // X close function let closeFn = function() { $(rootHeader).hide(); let transcript_div = $(r.childNodes)[0].childNodes[0].childNodes[1].childNodes[0]; let first_item = transcript_div.childNodes[0]; let new_item = $('<div style="display: flex; justify-content: flex-start; align-items: center;'+ 'width: 100%; height: 500px;flex-direction: column; gap: 2px;">'+ '<h4>Are you sure you want to leave?</h4>'+ '<p style="margin:0 auto; padding: 2em;line-height:24px;">'+ 'If you close this chat,'+ ' your conversation won’t be saved, and you won’t be able to return to it later. '+ 'Do you still want to exit?</p>'+ '</div>'); let btnDiv = $('<div style="width: 100%;display: flex; flex-direction: column; align-items: center;padding: 2em;">'); let leaveBtn = $('<button class="yesNoButton" id="leave_chat_button">Yes, leave chat.</button>') let stayBtn = $('<button class="yesNoButton" id="stay_here_button">No, stay here.</button>') $(btnDiv).append(leaveBtn); $(btnDiv).append(stayBtn); $(new_item).append(btnDiv); $(stayBtn).bind("click", function() { // remove first item in transcript div's parent node $(transcript_div.parentNode).children().first().remove(); // show the top bar again $(rootHeader).show(); // show the transcript again $(transcript_div).show(); }); $(leaveBtn).bind("click", function() { // iframe.contentWindow.connect.ChatSession.disconnect() let cSess = iframe.contentWindow.connect.ChatSession; $(footerDiv).show(); observer.observe(document.body, { childList: true, subtree: true }); // remove first item in transcript div's parent node $(transcript_div.parentNode).children().first().remove(); // show the top bar again $(rootHeader).show(); // show the transcript again $(transcript_div).show(); try { cSess.disconnect(); setTimeout( () => { $(footerDiv).find('button[data-testid="close-chat-button"]').click() }, 700); } catch (err){ console.log("Disconnect Error:", err); } }); $(transcript_div.parentNode).prepend(new_item); $(transcript_div).hide(); } $(newCloseBtn).bind("click",closeFn); $(newMinimizeBtn).bind("click", function() { $("#amazon-connect-close-widget-button").click(); }); } }); }); } }); }); }); observer.observe(document.body, { childList: true, subtree: true }); }); </script> <script type="text/javascript"> function hideChatWidget() { const p = document.getElementById('amazon-connect-chat-widget'); p.setAttribute("hidden",""); } function showChatWidget() { const chatBox = document.getElementById('amazon-connect-chat-widget'); const chatBtn = document.querySelector('#amazon-connect-chat-widget button'); chatBox.style.display = 'block'; chatBtn.click(); } //window.addEventListener("load", hideChatWidget, false); const btn_amazon_chat = document.querySelector('.btn-amazon-chat'); btn_amazon_chat.addEventListener('click', () => { // handle the click event window.Webflow.push(showChatWidget); }); </script> <style> #amazon-connect-chat-widget{ display: none; } </body></html>

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