Troubleshooting | Axis Communications

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</div> <div class="main-menu__promo-text"> <span class="main-menu__promo-title slim-link-cta"><span class="slim-link-cta__underline"> <span>New products</span> </span></span> <span class="main-menu__promo-tagline"> <div>Check out our latest innovations</div> </span> </div> </a> <a href="/en-hk/solutions" class="paragraph paragraph--type--menu-promo-spot paragraph--view-mode--default main-menu__promo-item"> <div class="main-menu__promo-media"> <img loading="lazy" src="/sites/axis/files/styles/square_125x125_jpg/public/2021-11/manhattan_city_street_evening_2011_1600x1600.jpg.webp?itok=PcAmNRkO" width="125" height="125" alt="Manhattan city streets view" /> </div> <div class="main-menu__promo-text"> <span class="main-menu__promo-title slim-link-cta"><span class="slim-link-cta__underline"> <span>Solutions</span> </span></span> <span class="main-menu__promo-tagline"> <div>A solution for every need</div> </span> </div> </a> <a href="/en-hk/support/tools" class="paragraph 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<defs><style>.cls-1{fill:none;}.cls-2{fill-opacity:1;}</style></defs><title>Asset 4</title><g id="Layer_2" data-name="Layer 2"><g id="Layer_1-2" data-name="Layer 1"> <use href="/themes/custom/axiscom/icon-sprite.svg#right-chevron"/> </g></g> </svg> </a> </div> <div class="main-menu__depth-2-wrapper "> <span class="main-menu__section-title"> <a href="/en-hk/products/network-intercoms" class="slim-link-cta slim-link-cta--large"><span class="slim-link-cta__underline">Network intercoms</span></a> </span> <span class="main-menu__section-tagline">Smart and secure intercom solutions</span> <ul class="main-menu__depth-2"> <li class="main-menu__depth-2-item"> <a href="/en-hk/products/video-intercoms" class="main-menu__depth-2-link slim-link-cta" > <span class="slim-link-cta__underline"> Video intercoms </span> </a> </li> <li class="main-menu__depth-2-item"> <a href="/en-hk/products/audio-intercoms" class="main-menu__depth-2-link slim-link-cta" > <span class="slim-link-cta__underline"> Audio intercoms </span> </a> </li> <li class="main-menu__depth-2-item"> <a href="/en-hk/products/answering-units" class="main-menu__depth-2-link slim-link-cta" > <span class="slim-link-cta__underline"> Answering units </span> </a> </li> <li class="main-menu__depth-2-item"> <a href="/en-hk/products/safety-intercoms" class="main-menu__depth-2-link slim-link-cta" > <span class="slim-link-cta__underline"> Safety intercoms </span> </a> </li> <li class="main-menu__depth-2-item"> <a href="/en-hk/products/2n-intercoms" icon=external class="main-menu__depth-2-link slim-link-cta" target="_blank"> <span class="slim-link-cta__underline"> 2N Intercoms <span class="main-menu__depth-2-item__external-icon"></span> </span> </a> </li> </ul> <div class="main-menu__promo"> <a href="/en-hk/products/new-products" class="paragraph paragraph--type--menu-promo-spot paragraph--view-mode--default main-menu__promo-item"> <div class="main-menu__promo-media"> <img loading="lazy" src="/sites/axis/files/styles/square_125x125_jpg/public/2021-11/lightbulb_hand_holding_lit_outdoors_1903_1600x1600.jpg.webp?itok=qfVAbSCk" width="125" height="125" alt="Hand holding lightbulb with outdoors backlight " /> </div> <div class="main-menu__promo-text"> <span class="main-menu__promo-title slim-link-cta"><span class="slim-link-cta__underline"> <span>New products</span> </span></span> <span class="main-menu__promo-tagline"> <div>Check out our latest innovations</div> </span> </div> </a> <a href="/en-hk/solutions" class="paragraph paragraph--type--menu-promo-spot paragraph--view-mode--default main-menu__promo-item"> <div class="main-menu__promo-media"> <img loading="lazy" src="/sites/axis/files/styles/square_125x125_jpg/public/2021-11/manhattan_city_street_evening_2011_1600x1600.jpg.webp?itok=PcAmNRkO" width="125" height="125" alt="Manhattan city streets view" /> </div> <div class="main-menu__promo-text"> <span class="main-menu__promo-title slim-link-cta"><span class="slim-link-cta__underline"> <span>Solutions</span> </span></span> <span class="main-menu__promo-tagline"> <div>A solution for every need</div> </span> </div> </a> <a href="/en-hk/support/tools" class="paragraph paragraph--type--menu-promo-spot paragraph--view-mode--default main-menu__promo-item"> <div class="main-menu__promo-media"> <img loading="lazy" src="/sites/axis/files/styles/square_125x125_jpg/public/2020-05/product_selector_laptop_sunlight_2003_1600x1067.png.webp?itok=D0h9__3Y" width="125" height="125" alt="A hand using a laptop while the sun is shining on the hand" /> </div> <div class="main-menu__promo-text"> <span class="main-menu__promo-title slim-link-cta"><span class="slim-link-cta__underline"> <span>Tools</span> </span></span> <span class="main-menu__promo-tagline"> <div>Software tools to help at every stage of your project </div> </span> </div> </a> </div> </div> </li> <li class="main-menu__depth-1-item"> <div class="main-menu__depth-1-links"> <a href="/en-hk/products/access-control" class="main-menu__depth-1-link slim-link-cta"> <span class="slim-link-cta__underline"> Access control </span> </a> <a href="#" class="main-menu__deeper-link"> <svg viewBox="0 0 24 24"> <defs><style>.cls-1{fill:none;}.cls-2{fill-opacity:1;}</style></defs><title>Asset 4</title><g id="Layer_2" data-name="Layer 2"><g id="Layer_1-2" data-name="Layer 1"> <use href="/themes/custom/axiscom/icon-sprite.svg#right-chevron"/> </g></g> </svg> </a> </div> <div class="main-menu__depth-2-wrapper "> <span class="main-menu__section-title"> <a href="/en-hk/products/access-control" class="slim-link-cta slim-link-cta--large"><span class="slim-link-cta__underline">Access control</span></a> </span> <span class="main-menu__section-tagline">Cover your every access control need</span> <ul class="main-menu__depth-2"> <li class="main-menu__depth-2-item"> <a href="/en-hk/products/access-control-management-software" class="main-menu__depth-2-link slim-link-cta" > <span class="slim-link-cta__underline"> Access control management software </span> </a> </li> <li class="main-menu__depth-2-item"> <a href="/en-hk/products/readers" class="main-menu__depth-2-link slim-link-cta" > <span class="slim-link-cta__underline"> Card readers </span> </a> </li> <li class="main-menu__depth-2-item"> <a href="/en-hk/products/network-io-relay-modules" class="main-menu__depth-2-link slim-link-cta" > <span class="slim-link-cta__underline"> Network I/O relay modules </span> </a> </li> <li class="main-menu__depth-2-item"> <a href="/en-hk/products/network-door-controllers" class="main-menu__depth-2-link slim-link-cta" > <span class="slim-link-cta__underline"> Network door controllers </span> </a> </li> <li class="main-menu__depth-2-item"> <a href="/en-hk/products/credentials" class="main-menu__depth-2-link slim-link-cta" > <span class="slim-link-cta__underline"> Credentials </span> </a> </li> </ul> <div class="main-menu__promo"> <a href="/en-hk/products/new-products" class="paragraph paragraph--type--menu-promo-spot paragraph--view-mode--default main-menu__promo-item"> <div class="main-menu__promo-media"> <img loading="lazy" src="/sites/axis/files/styles/square_125x125_jpg/public/2021-11/lightbulb_hand_holding_lit_outdoors_1903_1600x1600.jpg.webp?itok=qfVAbSCk" width="125" height="125" alt="Hand holding lightbulb with outdoors backlight " /> </div> <div class="main-menu__promo-text"> <span class="main-menu__promo-title slim-link-cta"><span class="slim-link-cta__underline"> <span>New products</span> </span></span> <span class="main-menu__promo-tagline"> <div>Check out our latest innovations</div> </span> </div> </a> <a href="/en-hk/solutions" class="paragraph paragraph--type--menu-promo-spot paragraph--view-mode--default main-menu__promo-item"> <div class="main-menu__promo-media"> <img loading="lazy" src="/sites/axis/files/styles/square_125x125_jpg/public/2021-11/manhattan_city_street_evening_2011_1600x1600.jpg.webp?itok=PcAmNRkO" width="125" height="125" alt="Manhattan city streets view" /> </div> <div class="main-menu__promo-text"> <span class="main-menu__promo-title slim-link-cta"><span class="slim-link-cta__underline"> <span>Solutions</span> </span></span> <span class="main-menu__promo-tagline"> <div>A solution for every need</div> </span> </div> </a> <a href="/en-hk/support/tools" class="paragraph paragraph--type--menu-promo-spot paragraph--view-mode--default main-menu__promo-item"> <div class="main-menu__promo-media"> <img loading="lazy" src="/sites/axis/files/styles/square_125x125_jpg/public/2020-05/product_selector_laptop_sunlight_2003_1600x1067.png.webp?itok=D0h9__3Y" width="125" height="125" alt="A hand using a laptop while the sun is shining on the hand" /> </div> <div class="main-menu__promo-text"> <span class="main-menu__promo-title slim-link-cta"><span class="slim-link-cta__underline"> <span>Tools</span> </span></span> <span class="main-menu__promo-tagline"> <div>Software tools to help at every stage of your project </div> </span> </div> </a> </div> </div> </li> <li class="main-menu__depth-1-item"> <div class="main-menu__depth-1-links"> <a href="/en-hk/products/network-audio" class="main-menu__depth-1-link slim-link-cta"> <span class="slim-link-cta__underline"> Network audio </span> </a> <a href="#" class="main-menu__deeper-link"> <svg viewBox="0 0 24 24"> <defs><style>.cls-1{fill:none;}.cls-2{fill-opacity:1;}</style></defs><title>Asset 4</title><g id="Layer_2" data-name="Layer 2"><g id="Layer_1-2" data-name="Layer 1"> <use href="/themes/custom/axiscom/icon-sprite.svg#right-chevron"/> </g></g> </svg> </a> </div> <div class="main-menu__depth-2-wrapper "> <span class="main-menu__section-title"> <a href="/en-hk/products/network-audio" class="slim-link-cta slim-link-cta--large"><span class="slim-link-cta__underline">Network audio</span></a> </span> <span class="main-menu__section-tagline">Audio made smart and easy</span> <ul class="main-menu__depth-2"> <li class="main-menu__depth-2-item"> <a href="/en-hk/products/network-speakers" class="main-menu__depth-2-link slim-link-cta" > <span class="slim-link-cta__underline"> Network speakers </span> </a> </li> <li class="main-menu__depth-2-item"> <a href="/en-hk/products/audio-management-software" class="main-menu__depth-2-link slim-link-cta" > <span class="slim-link-cta__underline"> Audio management software </span> </a> </li> <li class="main-menu__depth-2-item"> <a href="/en-hk/products/audio-system-devices" class="main-menu__depth-2-link slim-link-cta" > <span class="slim-link-cta__underline"> Audio system devices </span> </a> </li> <li class="main-menu__depth-2-item"> <a href="/en-hk/products/2n-sip-mic" class="main-menu__depth-2-link slim-link-cta" > <span class="slim-link-cta__underline"> 2N SIP Mic </span> </a> </li> </ul> <div class="main-menu__promo"> <a href="/en-hk/products/new-products" class="paragraph paragraph--type--menu-promo-spot paragraph--view-mode--default main-menu__promo-item"> <div class="main-menu__promo-media"> <img loading="lazy" src="/sites/axis/files/styles/square_125x125_jpg/public/2021-11/lightbulb_hand_holding_lit_outdoors_1903_1600x1600.jpg.webp?itok=qfVAbSCk" width="125" height="125" alt="Hand holding lightbulb with outdoors backlight " /> </div> <div class="main-menu__promo-text"> <span class="main-menu__promo-title slim-link-cta"><span class="slim-link-cta__underline"> <span>New products</span> </span></span> <span class="main-menu__promo-tagline"> <div>Check out our latest innovations</div> </span> </div> </a> <a href="/en-hk/solutions" class="paragraph paragraph--type--menu-promo-spot paragraph--view-mode--default main-menu__promo-item"> <div class="main-menu__promo-media"> <img loading="lazy" src="/sites/axis/files/styles/square_125x125_jpg/public/2021-11/manhattan_city_street_evening_2011_1600x1600.jpg.webp?itok=PcAmNRkO" width="125" height="125" alt="Manhattan city streets view" /> </div> <div class="main-menu__promo-text"> <span class="main-menu__promo-title slim-link-cta"><span class="slim-link-cta__underline"> <span>Solutions</span> </span></span> <span class="main-menu__promo-tagline"> <div>A solution for every need</div> </span> </div> </a> <a href="/en-hk/support/tools" class="paragraph paragraph--type--menu-promo-spot paragraph--view-mode--default main-menu__promo-item"> <div class="main-menu__promo-media"> <img loading="lazy" src="/sites/axis/files/styles/square_125x125_jpg/public/2020-05/product_selector_laptop_sunlight_2003_1600x1067.png.webp?itok=D0h9__3Y" width="125" height="125" alt="A hand using a laptop while the sun is shining on the hand" /> </div> <div class="main-menu__promo-text"> <span class="main-menu__promo-title slim-link-cta"><span class="slim-link-cta__underline"> <span>Tools</span> </span></span> <span class="main-menu__promo-tagline"> <div>Software tools to help at every stage of your project </div> </span> </div> </a> </div> </div> </li> <li class="main-menu__depth-1-item"> <div class="main-menu__depth-1-links"> <a href="/en-hk/products/wearables" class="main-menu__depth-1-link slim-link-cta"> <span class="slim-link-cta__underline"> Wearables </span> </a> <a href="#" class="main-menu__deeper-link"> <svg viewBox="0 0 24 24"> <defs><style>.cls-1{fill:none;}.cls-2{fill-opacity:1;}</style></defs><title>Asset 4</title><g id="Layer_2" data-name="Layer 2"><g id="Layer_1-2" data-name="Layer 1"> <use href="/themes/custom/axiscom/icon-sprite.svg#right-chevron"/> </g></g> </svg> </a> </div> <div class="main-menu__depth-2-wrapper "> <span class="main-menu__section-title"> <a href="/en-hk/products/wearables" class="slim-link-cta slim-link-cta--large"><span class="slim-link-cta__underline">Wearables</span></a> </span> <span class="main-menu__section-tagline">Open-platform body worn cameras</span> <ul class="main-menu__depth-2"> <li class="main-menu__depth-2-item"> <a href="/en-hk/products/body-worn-cameras" class="main-menu__depth-2-link slim-link-cta" > <span class="slim-link-cta__underline"> Body worn cameras </span> </a> </li> <li class="main-menu__depth-2-item"> <a href="/en-hk/products/in-vehicle" class="main-menu__depth-2-link slim-link-cta" > <span class="slim-link-cta__underline"> In vehicle </span> </a> </li> <li class="main-menu__depth-2-item"> <a href="/en-hk/products/software-and-services" class="main-menu__depth-2-link slim-link-cta" > <span class="slim-link-cta__underline"> Software and services </span> </a> </li> <li class="main-menu__depth-2-item"> <a href="/en-hk/products/system-devices-for-body-worn" class="main-menu__depth-2-link slim-link-cta" > <span class="slim-link-cta__underline"> System devices for body worn </span> </a> </li> </ul> <div class="main-menu__promo"> <a href="/en-hk/products/new-products" class="paragraph paragraph--type--menu-promo-spot paragraph--view-mode--default main-menu__promo-item"> <div class="main-menu__promo-media"> <img loading="lazy" src="/sites/axis/files/styles/square_125x125_jpg/public/2021-11/lightbulb_hand_holding_lit_outdoors_1903_1600x1600.jpg.webp?itok=qfVAbSCk" width="125" height="125" alt="Hand holding lightbulb with outdoors backlight " /> </div> <div class="main-menu__promo-text"> <span class="main-menu__promo-title slim-link-cta"><span class="slim-link-cta__underline"> <span>New products</span> </span></span> <span class="main-menu__promo-tagline"> <div>Check out our latest innovations</div> </span> </div> </a> <a href="/en-hk/solutions" class="paragraph paragraph--type--menu-promo-spot paragraph--view-mode--default main-menu__promo-item"> <div class="main-menu__promo-media"> <img loading="lazy" src="/sites/axis/files/styles/square_125x125_jpg/public/2021-11/manhattan_city_street_evening_2011_1600x1600.jpg.webp?itok=PcAmNRkO" width="125" height="125" alt="Manhattan city streets view" /> </div> <div class="main-menu__promo-text"> <span class="main-menu__promo-title slim-link-cta"><span class="slim-link-cta__underline"> <span>Solutions</span> </span></span> <span class="main-menu__promo-tagline"> <div>A solution for every need</div> </span> </div> </a> <a href="/en-hk/support/tools" class="paragraph paragraph--type--menu-promo-spot paragraph--view-mode--default main-menu__promo-item"> <div class="main-menu__promo-media"> <img loading="lazy" src="/sites/axis/files/styles/square_125x125_jpg/public/2020-05/product_selector_laptop_sunlight_2003_1600x1067.png.webp?itok=D0h9__3Y" width="125" height="125" alt="A hand using a laptop while the sun is shining on the hand" /> </div> <div class="main-menu__promo-text"> <span class="main-menu__promo-title slim-link-cta"><span class="slim-link-cta__underline"> <span>Tools</span> </span></span> <span class="main-menu__promo-tagline"> <div>Software tools to help at every stage of your project </div> </span> </div> </a> </div> </div> </li> <li class="main-menu__depth-1-item"> <div class="main-menu__depth-1-links"> <a href="/en-hk/products/video-recorders-and-workstations" class="main-menu__depth-1-link slim-link-cta"> <span class="slim-link-cta__underline"> Video recorders and workstations </span> </a> <a href="#" class="main-menu__deeper-link"> <svg viewBox="0 0 24 24"> <defs><style>.cls-1{fill:none;}.cls-2{fill-opacity:1;}</style></defs><title>Asset 4</title><g id="Layer_2" data-name="Layer 2"><g id="Layer_1-2" data-name="Layer 1"> <use href="/themes/custom/axiscom/icon-sprite.svg#right-chevron"/> </g></g> </svg> </a> </div> <div class="main-menu__depth-2-wrapper "> <span class="main-menu__section-title"> <a href="/en-hk/products/video-recorders-and-workstations" class="slim-link-cta slim-link-cta--large"><span class="slim-link-cta__underline">Video recorders and workstations</span></a> </span> <span class="main-menu__section-tagline">Out-of-the-box ready recording solutions</span> <ul class="main-menu__depth-2"> <li class="main-menu__depth-2-item"> <a href="/en-hk/products/video-recorders" class="main-menu__depth-2-link slim-link-cta" > <span class="slim-link-cta__underline"> Video recorders </span> </a> </li> <li class="main-menu__depth-2-item"> <a href="/en-hk/products/workstations" class="main-menu__depth-2-link slim-link-cta" > <span class="slim-link-cta__underline"> Workstations </span> </a> </li> </ul> <div class="main-menu__promo"> <a href="/en-hk/products/new-products" class="paragraph paragraph--type--menu-promo-spot paragraph--view-mode--default main-menu__promo-item"> <div class="main-menu__promo-media"> <img loading="lazy" src="/sites/axis/files/styles/square_125x125_jpg/public/2021-11/lightbulb_hand_holding_lit_outdoors_1903_1600x1600.jpg.webp?itok=qfVAbSCk" width="125" height="125" alt="Hand holding lightbulb with outdoors backlight " /> </div> <div class="main-menu__promo-text"> <span class="main-menu__promo-title slim-link-cta"><span class="slim-link-cta__underline"> <span>New products</span> </span></span> <span class="main-menu__promo-tagline"> <div>Check out our latest innovations</div> </span> </div> </a> <a href="/en-hk/solutions" class="paragraph paragraph--type--menu-promo-spot paragraph--view-mode--default main-menu__promo-item"> <div class="main-menu__promo-media"> <img loading="lazy" src="/sites/axis/files/styles/square_125x125_jpg/public/2021-11/manhattan_city_street_evening_2011_1600x1600.jpg.webp?itok=PcAmNRkO" width="125" height="125" alt="Manhattan city streets view" /> </div> <div class="main-menu__promo-text"> <span class="main-menu__promo-title slim-link-cta"><span class="slim-link-cta__underline"> <span>Solutions</span> </span></span> <span class="main-menu__promo-tagline"> <div>A solution for every need</div> </span> </div> </a> <a href="/en-hk/support/tools" class="paragraph paragraph--type--menu-promo-spot paragraph--view-mode--default main-menu__promo-item"> <div class="main-menu__promo-media"> <img loading="lazy" src="/sites/axis/files/styles/square_125x125_jpg/public/2020-05/product_selector_laptop_sunlight_2003_1600x1067.png.webp?itok=D0h9__3Y" width="125" height="125" alt="A hand using a laptop while the sun is shining on the hand" /> </div> <div class="main-menu__promo-text"> <span class="main-menu__promo-title slim-link-cta"><span class="slim-link-cta__underline"> <span>Tools</span> </span></span> <span class="main-menu__promo-tagline"> <div>Software tools to help at every stage of your project </div> </span> </div> </a> </div> </div> </li> <li class="main-menu__depth-1-item"> <div class="main-menu__depth-1-links"> <a href="/en-hk/products/system-devices" class="main-menu__depth-1-link slim-link-cta"> <span class="slim-link-cta__underline"> System devices </span> </a> <a href="#" class="main-menu__deeper-link"> <svg viewBox="0 0 24 24"> <defs><style>.cls-1{fill:none;}.cls-2{fill-opacity:1;}</style></defs><title>Asset 4</title><g id="Layer_2" data-name="Layer 2"><g id="Layer_1-2" 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class="main-menu__depth-2-link slim-link-cta" > <span class="slim-link-cta__underline"> Radars </span> </a> </li> <li class="main-menu__depth-2-item"> <a href="/en-hk/products/io-devices" class="main-menu__depth-2-link slim-link-cta" > <span class="slim-link-cta__underline"> I/O devices </span> </a> </li> <li class="main-menu__depth-2-item"> <a href="/en-hk/products/network-switches" class="main-menu__depth-2-link slim-link-cta" > <span class="slim-link-cta__underline"> Network switches </span> </a> </li> <li class="main-menu__depth-2-item"> <a href="/en-hk/products/video-decoders" class="main-menu__depth-2-link slim-link-cta" > <span class="slim-link-cta__underline"> Video decoders </span> </a> </li> <li class="main-menu__depth-2-item"> <a href="/en-hk/products/video-encoders" class="main-menu__depth-2-link slim-link-cta" > <span class="slim-link-cta__underline"> Video encoders </span> </a> </li> <li class="main-menu__depth-2-item"> <a href="/en-hk/products/audio-visual-alerters" class="main-menu__depth-2-link slim-link-cta" > <span class="slim-link-cta__underline"> Audio/visual alerters </span> </a> </li> </ul> <div class="main-menu__promo"> <a href="/en-hk/products/new-products" class="paragraph paragraph--type--menu-promo-spot paragraph--view-mode--default main-menu__promo-item"> <div class="main-menu__promo-media"> <img loading="lazy" src="/sites/axis/files/styles/square_125x125_jpg/public/2021-11/lightbulb_hand_holding_lit_outdoors_1903_1600x1600.jpg.webp?itok=qfVAbSCk" width="125" height="125" alt="Hand holding lightbulb with outdoors backlight " /> </div> <div class="main-menu__promo-text"> <span class="main-menu__promo-title slim-link-cta"><span class="slim-link-cta__underline"> <span>New products</span> </span></span> <span class="main-menu__promo-tagline"> <div>Check out our latest innovations</div> </span> </div> </a> <a href="/en-hk/solutions" class="paragraph paragraph--type--menu-promo-spot paragraph--view-mode--default main-menu__promo-item"> <div class="main-menu__promo-media"> <img loading="lazy" src="/sites/axis/files/styles/square_125x125_jpg/public/2021-11/manhattan_city_street_evening_2011_1600x1600.jpg.webp?itok=PcAmNRkO" width="125" height="125" alt="Manhattan city streets view" /> </div> <div class="main-menu__promo-text"> <span class="main-menu__promo-title slim-link-cta"><span class="slim-link-cta__underline"> <span>Solutions</span> </span></span> <span class="main-menu__promo-tagline"> <div>A solution for every need</div> </span> </div> </a> <a href="/en-hk/support/tools" class="paragraph paragraph--type--menu-promo-spot paragraph--view-mode--default main-menu__promo-item"> <div class="main-menu__promo-media"> <img loading="lazy" src="/sites/axis/files/styles/square_125x125_jpg/public/2020-05/product_selector_laptop_sunlight_2003_1600x1067.png.webp?itok=D0h9__3Y" width="125" height="125" alt="A hand using a laptop while the sun is shining on the hand" /> </div> <div class="main-menu__promo-text"> <span class="main-menu__promo-title slim-link-cta"><span class="slim-link-cta__underline"> <span>Tools</span> </span></span> <span class="main-menu__promo-tagline"> <div>Software tools to help at every stage of your project </div> </span> </div> </a> </div> </div> </li> <li class="main-menu__depth-1-item"> <div class="main-menu__depth-1-links"> <a href="/en-hk/products/accessories" class="main-menu__depth-1-link slim-link-cta"> <span class="slim-link-cta__underline"> Accessories </span> </a> <a href="#" class="main-menu__deeper-link"> <svg viewBox="0 0 24 24"> <defs><style>.cls-1{fill:none;}.cls-2{fill-opacity:1;}</style></defs><title>Asset 4</title><g id="Layer_2" data-name="Layer 2"><g id="Layer_1-2" data-name="Layer 1"> <use href="/themes/custom/axiscom/icon-sprite.svg#right-chevron"/> </g></g> </svg> </a> </div> <div class="main-menu__depth-2-wrapper "> <span class="main-menu__section-title"> <a href="/en-hk/products/accessories" class="slim-link-cta slim-link-cta--large"><span 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width="125" height="125" alt="A hand using a laptop while the sun is shining on the hand" /> </div> <div class="main-menu__promo-text"> <span class="main-menu__promo-title slim-link-cta"><span class="slim-link-cta__underline"> <span>Tools</span> </span></span> <span class="main-menu__promo-tagline"> <div>Software tools to help at every stage of your project </div> </span> </div> </a> </div> </div> </li> <li class="main-menu__depth-1-item"> <div class="main-menu__depth-1-links"> <a href="/en-hk/products/explosion-protected-devices" class="main-menu__depth-1-link slim-link-cta"> <span class="slim-link-cta__underline"> Explosion-protected devices </span> </a> <a href="#" class="main-menu__deeper-link"> <svg viewBox="0 0 24 24"> <defs><style>.cls-1{fill:none;}.cls-2{fill-opacity:1;}</style></defs><title>Asset 4</title><g id="Layer_2" data-name="Layer 2"><g id="Layer_1-2" data-name="Layer 1"> <use href="/themes/custom/axiscom/icon-sprite.svg#right-chevron"/> </g></g> </svg> </a> </div> <div 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class="slim-link-cta__underline"> Accessories for hazardous areas </span> </a> </li> </ul> <div class="main-menu__promo"> <a href="/en-hk/products/new-products" class="paragraph paragraph--type--menu-promo-spot paragraph--view-mode--default main-menu__promo-item"> <div class="main-menu__promo-media"> <img loading="lazy" src="/sites/axis/files/styles/square_125x125_jpg/public/2021-11/lightbulb_hand_holding_lit_outdoors_1903_1600x1600.jpg.webp?itok=qfVAbSCk" width="125" height="125" alt="Hand holding lightbulb with outdoors backlight " /> </div> <div class="main-menu__promo-text"> <span class="main-menu__promo-title slim-link-cta"><span class="slim-link-cta__underline"> <span>New products</span> </span></span> <span class="main-menu__promo-tagline"> <div>Check out our latest innovations</div> </span> </div> </a> <a href="/en-hk/solutions" class="paragraph paragraph--type--menu-promo-spot paragraph--view-mode--default main-menu__promo-item"> <div class="main-menu__promo-media"> <img loading="lazy" src="/sites/axis/files/styles/square_125x125_jpg/public/2021-11/manhattan_city_street_evening_2011_1600x1600.jpg.webp?itok=PcAmNRkO" width="125" height="125" alt="Manhattan city streets view" /> </div> <div class="main-menu__promo-text"> <span class="main-menu__promo-title slim-link-cta"><span class="slim-link-cta__underline"> <span>Solutions</span> </span></span> <span class="main-menu__promo-tagline"> <div>A solution for every need</div> </span> </div> </a> <a href="/en-hk/support/tools" class="paragraph paragraph--type--menu-promo-spot paragraph--view-mode--default main-menu__promo-item"> <div class="main-menu__promo-media"> <img loading="lazy" src="/sites/axis/files/styles/square_125x125_jpg/public/2020-05/product_selector_laptop_sunlight_2003_1600x1067.png.webp?itok=D0h9__3Y" width="125" height="125" alt="A hand using a laptop while the sun is shining on the hand" /> </div> <div class="main-menu__promo-text"> <span class="main-menu__promo-title slim-link-cta"><span class="slim-link-cta__underline"> <span>Tools</span> </span></span> <span class="main-menu__promo-tagline"> <div>Software tools to help at every stage of your project </div> </span> </div> </a> </div> </div> </li> <li class="main-menu__depth-1-item"> <div class="main-menu__depth-1-links"> <a href="/en-hk/products/analytics" class="main-menu__depth-1-link slim-link-cta"> <span class="slim-link-cta__underline"> Analytics </span> </a> <a href="#" class="main-menu__deeper-link"> <svg viewBox="0 0 24 24"> <defs><style>.cls-1{fill:none;}.cls-2{fill-opacity:1;}</style></defs><title>Asset 4</title><g id="Layer_2" data-name="Layer 2"><g id="Layer_1-2" data-name="Layer 1"> <use href="/themes/custom/axiscom/icon-sprite.svg#right-chevron"/> </g></g> </svg> </a> </div> <div class="main-menu__depth-2-wrapper "> <span class="main-menu__section-title"> <a href="/en-hk/products/analytics" class="slim-link-cta slim-link-cta--large"><span class="slim-link-cta__underline">Analytics</span></a> </span> <span class="main-menu__section-tagline"></span> <ul class="main-menu__depth-2 main-menu__depth-2--multicols"> <li class="main-menu__depth-2-item"> <a href="/en-hk/products/axis-object-analytics" class="main-menu__depth-2-link slim-link-cta" > <span class="slim-link-cta__underline"> AXIS Object Analytics </span> </a> </li> <li class="main-menu__depth-2-item"> <a href="/en-hk/products/axis-scene-metadata" class="main-menu__depth-2-link slim-link-cta" > <span class="slim-link-cta__underline"> AXIS Scene Metadata </span> </a> </li> <li class="main-menu__depth-2-item"> <a href="/en-hk/products/axis-perimeter-defender" class="main-menu__depth-2-link slim-link-cta" > <span class="slim-link-cta__underline"> AXIS Perimeter Defender </span> </a> </li> <li class="main-menu__depth-2-item"> <a href="/en-hk/products/axis-license-plate-verifier" class="main-menu__depth-2-link slim-link-cta" > <span class="slim-link-cta__underline"> AXIS License Plate Verifier </span> </a> </li> <li class="main-menu__depth-2-item"> <a href="/en-hk/products/axis-audio-analytics" class="main-menu__depth-2-link slim-link-cta" > <span class="slim-link-cta__underline"> AXIS Audio Analytics </span> </a> </li> <li class="main-menu__depth-2-item"> <a href="https://www.axis.com/products/analytics" class="main-menu__depth-2-link slim-link-cta" > <span class="slim-link-cta__underline"> All Axis analytics </span> </a> </li> <li class="main-menu__depth-2-item"> <a href="/en-hk/products/acap" class="main-menu__depth-2-link slim-link-cta" > <span class="slim-link-cta__underline"> AXIS Camera Application Platform (ACAP) </span> </a> </li> </ul> <div class="main-menu__promo"> <a href="https://www.axis.com/support/tools/technology-partner-finder" class="paragraph paragraph--type--menu-promo-spot paragraph--view-mode--default main-menu__promo-item"> <div class="main-menu__promo-media"> <img loading="lazy" src="/sites/axis/files/styles/square_125x125_jpg/public/2023-10/businesswoman_cellphone_laptop_office_axis_partner_finder_2211_2600x1732%20%281%29.jpg.webp?itok=3wnyocZR" width="125" height="125" alt="businesswomen cellphone laptop office axis partner finder" /> </div> <div class="main-menu__promo-text"> <span class="main-menu__promo-title slim-link-cta"><span class="slim-link-cta__underline"> <span>Technology partner finder</span> </span></span> <span class="main-menu__promo-tagline"> <div>Find and compare partner solutions</div> </span> </div> </a> <a href="/en-hk/products/new-products" class="paragraph paragraph--type--menu-promo-spot paragraph--view-mode--default main-menu__promo-item"> <div class="main-menu__promo-media"> <img loading="lazy" src="/sites/axis/files/styles/square_125x125_jpg/public/2021-11/lightbulb_hand_holding_lit_outdoors_1903_1600x1600.jpg.webp?itok=qfVAbSCk" width="125" height="125" alt="Hand holding lightbulb with outdoors backlight " /> </div> <div class="main-menu__promo-text"> <span class="main-menu__promo-title slim-link-cta"><span class="slim-link-cta__underline"> <span>New products</span> </span></span> <span class="main-menu__promo-tagline"> <div>Check out our latest innovations</div> </span> </div> </a> <a href="/en-hk/solutions" class="paragraph paragraph--type--menu-promo-spot paragraph--view-mode--default main-menu__promo-item"> <div class="main-menu__promo-media"> <img loading="lazy" src="/sites/axis/files/styles/square_125x125_jpg/public/2021-11/manhattan_city_street_evening_2011_1600x1600.jpg.webp?itok=PcAmNRkO" width="125" height="125" alt="Manhattan city streets view" /> </div> <div class="main-menu__promo-text"> <span class="main-menu__promo-title slim-link-cta"><span class="slim-link-cta__underline"> <span>Solutions</span> </span></span> <span class="main-menu__promo-tagline"> <div>A solution for every need</div> </span> </div> </a> </div> </div> </li> <li class="main-menu__depth-1-item"> <div class="main-menu__depth-1-links"> <a href="/en-hk/products/video-management-software" class="main-menu__depth-1-link slim-link-cta"> <span class="slim-link-cta__underline"> Video management software </span> </a> <a href="#" class="main-menu__deeper-link"> <svg viewBox="0 0 24 24"> <defs><style>.cls-1{fill:none;}.cls-2{fill-opacity:1;}</style></defs><title>Asset 4</title><g id="Layer_2" data-name="Layer 2"><g id="Layer_1-2" data-name="Layer 1"> <use href="/themes/custom/axiscom/icon-sprite.svg#right-chevron"/> </g></g> </svg> </a> </div> <div class="main-menu__depth-2-wrapper "> <span class="main-menu__section-title"> <a href="/en-hk/products/video-management-software" class="slim-link-cta slim-link-cta--large"><span class="slim-link-cta__underline">Video management software</span></a> </span> <span class="main-menu__section-tagline">Easy to use – and perfect for your Axis products</span> <ul class="main-menu__depth-2 main-menu__depth-2--multicols"> <li class="main-menu__depth-2-item"> <a href="/en-hk/products/axis-camera-station-edge" class="main-menu__depth-2-link slim-link-cta" > <span class="slim-link-cta__underline"> AXIS Camera Station Edge </span> </a> </li> <li class="main-menu__depth-2-item"> <a href="/en-hk/products/axis-camera-station-pro" class="main-menu__depth-2-link slim-link-cta" > <span class="slim-link-cta__underline"> AXIS Camera Station Pro </span> </a> </li> <li class="main-menu__depth-2-item"> <a href="/en-hk/products/axis-camera-station-5" class="main-menu__depth-2-link slim-link-cta" > <span class="slim-link-cta__underline"> AXIS Camera Station 5 </span> </a> </li> <li class="main-menu__depth-2-item"> <a href="/en-hk/products/axis-optimizer-for-siemens-siveillance" class="main-menu__depth-2-link slim-link-cta" > <span class="slim-link-cta__underline"> AXIS Optimizer for Siemens </span> </a> </li> <li class="main-menu__depth-2-item"> <a href="/en-hk/products/axis-optimizer-for-milestone-xprotectr" class="main-menu__depth-2-link slim-link-cta" > <span class="slim-link-cta__underline"> AXIS Optimizer for Milestone </span> </a> </li> <li class="main-menu__depth-2-item"> <a href="/en-hk/products/axis-visitor-entry-for-genetec" class="main-menu__depth-2-link slim-link-cta" > <span class="slim-link-cta__underline"> AXIS Visitor Entry for Genetec </span> </a> </li> </ul> <div class="main-menu__promo"> <a href="/en-hk/products/new-products" class="paragraph paragraph--type--menu-promo-spot paragraph--view-mode--default main-menu__promo-item"> <div class="main-menu__promo-media"> <img loading="lazy" src="/sites/axis/files/styles/square_125x125_jpg/public/2021-11/lightbulb_hand_holding_lit_outdoors_1903_1600x1600.jpg.webp?itok=qfVAbSCk" width="125" height="125" alt="Hand holding lightbulb with outdoors backlight " /> </div> <div class="main-menu__promo-text"> <span class="main-menu__promo-title slim-link-cta"><span class="slim-link-cta__underline"> <span>New products</span> </span></span> <span class="main-menu__promo-tagline"> 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<div class="main-menu__promo"> <a href="/en-hk/learning" class="paragraph paragraph--type--menu-promo-spot paragraph--view-mode--default main-menu__promo-item"> <div class="main-menu__promo-media"> <img loading="lazy" src="/sites/axis/files/styles/square_125x125_jpg/public/2023-03/student_in_class_05_2209_1600x1600.png.webp?itok=VfpgIZKq" width="125" height="125" alt="student in classroom" /> </div> <div class="main-menu__promo-text"> <span class="main-menu__promo-title slim-link-cta"><span class="slim-link-cta__underline"> <span>The Academy</span> </span></span> <span class="main-menu__promo-tagline"> <div>Build competencies and put new skills into practice</div> </span> </div> </a> <a href="/en-hk/support/2n-product-support" class="paragraph paragraph--type--menu-promo-spot paragraph--view-mode--default main-menu__promo-item"> <div class="main-menu__promo-media"> <img loading="lazy" src="/sites/axis/files/styles/square_125x125_jpg/public/2023-05/2N_logo_125_125.png.webp?itok=2MGkNviQ" width="125" height="125" alt="2N logo white and black" /> </div> <div class="main-menu__promo-text"> <span class="main-menu__promo-title slim-link-cta"><span class="slim-link-cta__underline"> <span>2N support page</span> </span></span> <span class="main-menu__promo-tagline"> <div>Resources & tools for a successful installation</div> </span> </div> </a> <a href="/en-hk/support/tools/axis-site-designer" class="paragraph paragraph--type--menu-promo-spot paragraph--view-mode--default main-menu__promo-item"> <div class="main-menu__promo-media"> <img loading="lazy" src="/sites/axis/files/styles/square_125x125_jpg/public/2022-06/tablet_hands_axis_site_designer_2600x1743_2111-Productimage.png.webp?itok=lXWKCP6X" width="125" height="125" alt="Tablet in hands with AXIS Site Designer running" /> </div> <div class="main-menu__promo-text"> <span class="main-menu__promo-title slim-link-cta"><span class="slim-link-cta__underline"> <span>AXIS Site Designer</span> </span></span> <span class="main-menu__promo-tagline"> <div>Design your ideal solution</div> </span> </div> </a> </div> </div> </li> <li class="main-menu__depth-1-item"> <div class="main-menu__depth-1-links"> <a href="/en-hk/support/tools" class="main-menu__depth-1-link slim-link-cta"> <span class="slim-link-cta__underline"> Tools </span> </a> <a href="#" class="main-menu__deeper-link"> <svg viewBox="0 0 24 24"> <defs><style>.cls-1{fill:none;}.cls-2{fill-opacity:1;}</style></defs><title>Asset 4</title><g id="Layer_2" data-name="Layer 2"><g id="Layer_1-2" data-name="Layer 1"> <use href="/themes/custom/axiscom/icon-sprite.svg#right-chevron"/> </g></g> </svg> </a> </div> <div class="main-menu__depth-2-wrapper "> <span class="main-menu__section-title"> <a href="/en-hk/support/tools" class="slim-link-cta slim-link-cta--large"><span class="slim-link-cta__underline">Tools</span></a> </span> <span class="main-menu__section-tagline">Help at every stage of your project</span> <ul class="main-menu__depth-2"> <li class="main-menu__depth-2-item"> <a href="/en-hk/support/tools/find-and-compare-products" class="main-menu__depth-2-link slim-link-cta" > <span class="slim-link-cta__underline"> Find and compare products </span> </a> </li> <li class="main-menu__depth-2-item"> <a href="/en-hk/support/tools/plan-and-design-sites" class="main-menu__depth-2-link slim-link-cta" > <span class="slim-link-cta__underline"> Plan and design sites </span> </a> </li> <li class="main-menu__depth-2-item"> <a href="/en-hk/support/tools/install-and-manage-systems" class="main-menu__depth-2-link slim-link-cta" > <span class="slim-link-cta__underline"> Install and manage systems </span> </a> </li> <li class="main-menu__depth-2-item"> <a href="/en-hk/support/canon-system-design-tools" class="main-menu__depth-2-link slim-link-cta" > <span class="slim-link-cta__underline"> Canon system design tools </span> </a> </li> </ul> <div class="main-menu__promo"> <a href="/en-hk/support/tools/axis-ip-utility" class="paragraph paragraph--type--menu-promo-spot paragraph--view-mode--default main-menu__promo-item"> <div class="main-menu__promo-media"> <img loading="lazy" src="/sites/axis/files/styles/square_125x125_jpg/public/2022-01/ip_utility_installer_setting_up_camera_2600x2600_2201.png.webp?itok=0D-81TG2" width="125" height="125" alt="IP Utility – Installer setting up a camera" /> </div> <div class="main-menu__promo-text"> <span class="main-menu__promo-title slim-link-cta"><span class="slim-link-cta__underline"> <span>AXIS IP Utility</span> </span></span> <span class="main-menu__promo-tagline"> <div>Easy discovery of IP address</div> </span> </div> </a> <a href="/en-hk/support/tools/axis-device-manager" class="paragraph paragraph--type--menu-promo-spot paragraph--view-mode--default main-menu__promo-item"> <div class="main-menu__promo-media"> <img loading="lazy" src="/sites/axis/files/styles/square_125x125_jpg/public/2021-11/man_computer_programming_adm_montage_2010_2600x1734.jpg.webp?itok=1sazF42A" width="125" height="125" alt="Person on a computer programming" /> </div> <div class="main-menu__promo-text"> <span class="main-menu__promo-title slim-link-cta"><span class="slim-link-cta__underline"> <span>AXIS Device Manager</span> </span></span> <span class="main-menu__promo-tagline"> <div>Installation and management of Axis devices</div> </span> </div> </a> <a href="/en-hk/support/tools/axis-site-designer" class="paragraph paragraph--type--menu-promo-spot paragraph--view-mode--default main-menu__promo-item"> <div class="main-menu__promo-media"> <img loading="lazy" src="/sites/axis/files/styles/square_125x125_jpg/public/2021-11/tablet_hands_axis_site_designer_2600x1743_2111.jpg.webp?itok=nbTeTaMf" width="125" height="125" alt="Hands holding a tablet with site designer on" /> </div> <div class="main-menu__promo-text"> <span class="main-menu__promo-title slim-link-cta"><span class="slim-link-cta__underline"> <span>AXIS Site Designer</span> </span></span> <span class="main-menu__promo-tagline"> <div>Faster from draft to done</div> </span> </div> </a> </div> </div> </li> <li class="main-menu__depth-1-item"> <div class="main-menu__depth-1-links"> <a href="/en-hk/support/rma" class="main-menu__depth-1-link slim-link-cta"> <span class="slim-link-cta__underline"> Repair and replace </span> </a> <a href="#" class="main-menu__deeper-link"> <svg viewBox="0 0 24 24"> <defs><style>.cls-1{fill:none;}.cls-2{fill-opacity:1;}</style></defs><title>Asset 4</title><g id="Layer_2" data-name="Layer 2"><g id="Layer_1-2" data-name="Layer 1"> <use href="/themes/custom/axiscom/icon-sprite.svg#right-chevron"/> </g></g> </svg> </a> </div> <div class="main-menu__depth-2-wrapper "> <span class="main-menu__section-title"> <a href="/en-hk/support/rma" class="slim-link-cta slim-link-cta--large"><span class="slim-link-cta__underline">Repair and replace</span></a> </span> <span class="main-menu__section-tagline">Support, repair and replacement</span> <ul class="main-menu__depth-2 main-menu__depth-2--multicols"> <li class="main-menu__depth-2-item"> <a href="/en-hk/support/rma" class="main-menu__depth-2-link slim-link-cta" > <span class="slim-link-cta__underline"> RMA information and offering </span> </a> </li> <li class="main-menu__depth-2-item"> <a href="/en-hk/support/rma/europe" class="main-menu__depth-2-link slim-link-cta" > <span class="slim-link-cta__underline"> Europe </span> </a> </li> <li class="main-menu__depth-2-item"> <a href="/en-hk/support/rma/north-and-central-america" class="main-menu__depth-2-link slim-link-cta" > <span class="slim-link-cta__underline"> North and Central America </span> </a> </li> <li class="main-menu__depth-2-item"> <a href="/en-hk/support/rma/north-asia" class="main-menu__depth-2-link slim-link-cta" > <span class="slim-link-cta__underline"> North Asia </span> </a> </li> <li class="main-menu__depth-2-item"> <a href="/en-hk/support/rma/africa-and-middle-east" class="main-menu__depth-2-link slim-link-cta" > <span class="slim-link-cta__underline"> Africa and Middle East </span> </a> </li> <li class="main-menu__depth-2-item"> <a href="/en-hk/support/rma/south-america" class="main-menu__depth-2-link slim-link-cta" > <span class="slim-link-cta__underline"> South America </span> </a> </li> <li class="main-menu__depth-2-item"> <a href="/en-hk/support/rma/south-asia-pacific" class="main-menu__depth-2-link slim-link-cta" > <span class="slim-link-cta__underline"> South Asia Pacific </span> </a> </li> </ul> <div class="main-menu__promo"> <a href="/en-hk/learning" class="paragraph paragraph--type--menu-promo-spot paragraph--view-mode--default main-menu__promo-item"> <div class="main-menu__promo-media"> <img loading="lazy" src="/sites/axis/files/styles/square_125x125_jpg/public/2023-03/student_in_class_05_2209_1600x1600.png.webp?itok=VfpgIZKq" width="125" height="125" alt="student in classroom" /> </div> <div class="main-menu__promo-text"> <span class="main-menu__promo-title slim-link-cta"><span class="slim-link-cta__underline"> <span>The Academy</span> </span></span> <span class="main-menu__promo-tagline"> <div>Build competencies and put new skills into practice</div> </span> </div> </a> <a href="/en-hk/support/2n-product-support" class="paragraph paragraph--type--menu-promo-spot paragraph--view-mode--default main-menu__promo-item"> <div class="main-menu__promo-media"> <img loading="lazy" src="/sites/axis/files/styles/square_125x125_jpg/public/2023-05/2N_logo_125_125.png.webp?itok=2MGkNviQ" width="125" height="125" alt="2N logo white and black" /> </div> <div class="main-menu__promo-text"> <span class="main-menu__promo-title slim-link-cta"><span class="slim-link-cta__underline"> <span>2N support page</span> </span></span> <span class="main-menu__promo-tagline"> <div>Resources & tools for a successful installation</div> </span> </div> </a> <a href="/en-hk/support/tools/axis-site-designer" class="paragraph paragraph--type--menu-promo-spot paragraph--view-mode--default main-menu__promo-item"> <div class="main-menu__promo-media"> <img loading="lazy" src="/sites/axis/files/styles/square_125x125_jpg/public/2022-06/tablet_hands_axis_site_designer_2600x1743_2111-Productimage.png.webp?itok=lXWKCP6X" width="125" height="125" alt="Tablet in hands with AXIS Site Designer running" /> </div> <div class="main-menu__promo-text"> <span class="main-menu__promo-title slim-link-cta"><span class="slim-link-cta__underline"> <span>AXIS Site Designer</span> </span></span> <span class="main-menu__promo-tagline"> <div>Design your ideal solution</div> </span> </div> </a> </div> </div> </li> <li class="main-menu__depth-1-item"> <div class="main-menu__depth-1-links"> <a href="/en-hk/support/cybersecurity/resources" class="main-menu__depth-1-link slim-link-cta"> <span class="slim-link-cta__underline"> Cybersecurity </span> </a> <a href="#" class="main-menu__deeper-link"> <svg viewBox="0 0 24 24"> <defs><style>.cls-1{fill:none;}.cls-2{fill-opacity:1;}</style></defs><title>Asset 4</title><g id="Layer_2" data-name="Layer 2"><g id="Layer_1-2" data-name="Layer 1"> <use href="/themes/custom/axiscom/icon-sprite.svg#right-chevron"/> </g></g> </svg> </a> </div> <div class="main-menu__depth-2-wrapper "> <span class="main-menu__section-title"> <a href="/en-hk/support/cybersecurity/resources" class="slim-link-cta slim-link-cta--large"><span class="slim-link-cta__underline">Cybersecurity</span></a> </span> <span class="main-menu__section-tagline"></span> <ul class="main-menu__depth-2"> <li class="main-menu__depth-2-item"> <a href="/en-hk/support/cybersecurity/resources" class="main-menu__depth-2-link slim-link-cta" > <span class="slim-link-cta__underline"> Cybersecurity resources </span> </a> </li> <li class="main-menu__depth-2-item"> <a href="/en-hk/support/cybersecurity/vulnerability-management" class="main-menu__depth-2-link slim-link-cta" > <span class="slim-link-cta__underline"> Vulnerability management </span> </a> </li> <li class="main-menu__depth-2-item"> <a href="/en-hk/support/cybersecurity/security-notification-service" class="main-menu__depth-2-link slim-link-cta" > <span class="slim-link-cta__underline"> Subscribe to Axis security notification service </span> </a> </li> </ul> <div class="main-menu__promo"> <a href="/en-hk/learning" class="paragraph paragraph--type--menu-promo-spot paragraph--view-mode--default main-menu__promo-item"> <div class="main-menu__promo-media"> <img loading="lazy" src="/sites/axis/files/styles/square_125x125_jpg/public/2023-03/student_in_class_05_2209_1600x1600.png.webp?itok=VfpgIZKq" width="125" height="125" alt="student in classroom" /> </div> <div class="main-menu__promo-text"> <span class="main-menu__promo-title slim-link-cta"><span class="slim-link-cta__underline"> <span>The Academy</span> </span></span> <span class="main-menu__promo-tagline"> <div>Build competencies and put new skills into practice</div> </span> </div> </a> <a href="/en-hk/support/2n-product-support" class="paragraph paragraph--type--menu-promo-spot paragraph--view-mode--default main-menu__promo-item"> <div class="main-menu__promo-media"> <img loading="lazy" src="/sites/axis/files/styles/square_125x125_jpg/public/2023-05/2N_logo_125_125.png.webp?itok=2MGkNviQ" width="125" height="125" alt="2N logo white and black" /> </div> <div class="main-menu__promo-text"> <span class="main-menu__promo-title slim-link-cta"><span class="slim-link-cta__underline"> <span>2N support page</span> </span></span> <span class="main-menu__promo-tagline"> <div>Resources & tools for a successful installation</div> </span> </div> </a> <a href="/en-hk/support/tools/axis-site-designer" class="paragraph paragraph--type--menu-promo-spot paragraph--view-mode--default main-menu__promo-item"> <div class="main-menu__promo-media"> <img loading="lazy" src="/sites/axis/files/styles/square_125x125_jpg/public/2022-06/tablet_hands_axis_site_designer_2600x1743_2111-Productimage.png.webp?itok=lXWKCP6X" width="125" height="125" alt="Tablet in hands with AXIS Site Designer running" /> </div> <div class="main-menu__promo-text"> <span class="main-menu__promo-title slim-link-cta"><span class="slim-link-cta__underline"> <span>AXIS Site Designer</span> </span></span> <span class="main-menu__promo-tagline"> <div>Design your ideal solution</div> </span> </div> </a> </div> </div> </li> <li class="main-menu__depth-1-item"> <div class="main-menu__depth-1-links"> <a href="/en-hk/support/warranty" class="main-menu__depth-1-link slim-link-cta"> <span class="slim-link-cta__underline"> Warranty </span> </a> <a href="#" class="main-menu__deeper-link"> <svg viewBox="0 0 24 24"> <defs><style>.cls-1{fill:none;}.cls-2{fill-opacity:1;}</style></defs><title>Asset 4</title><g id="Layer_2" data-name="Layer 2"><g id="Layer_1-2" data-name="Layer 1"> <use href="/themes/custom/axiscom/icon-sprite.svg#right-chevron"/> </g></g> </svg> </a> </div> <div class="main-menu__depth-2-wrapper "> <span class="main-menu__section-title"> <a href="/en-hk/support/warranty" class="slim-link-cta slim-link-cta--large"><span class="slim-link-cta__underline">Warranty</span></a> </span> <span class="main-menu__section-tagline">Get the most out of your investment with our 5-year warranty service</span> <ul class="main-menu__depth-2"> <li class="main-menu__depth-2-item"> <a href="/en-hk/support/warranty" class="main-menu__depth-2-link slim-link-cta" > <span class="slim-link-cta__underline"> Warranty information and offering </span> </a> </li> <li class="main-menu__depth-2-item"> <a href="/en-hk/support/warranty/my-inventory" class="main-menu__depth-2-link slim-link-cta" > <span class="slim-link-cta__underline"> MyInventory </span> </a> </li> <li class="main-menu__depth-2-item"> <a href="/en-hk/support/tools/axis-device-manager" class="main-menu__depth-2-link slim-link-cta" > <span class="slim-link-cta__underline"> AXIS Device Manager </span> </a> </li> <li class="main-menu__depth-2-item"> <a href="/en-hk/products/axis-device-manager-extend" class="main-menu__depth-2-link slim-link-cta" > <span class="slim-link-cta__underline"> AXIS Device Manager Extend </span> </a> </li> </ul> <div class="main-menu__promo"> <a href="/en-hk/learning" class="paragraph paragraph--type--menu-promo-spot paragraph--view-mode--default main-menu__promo-item"> <div class="main-menu__promo-media"> <img loading="lazy" src="/sites/axis/files/styles/square_125x125_jpg/public/2023-03/student_in_class_05_2209_1600x1600.png.webp?itok=VfpgIZKq" width="125" height="125" alt="student in classroom" /> </div> <div class="main-menu__promo-text"> <span class="main-menu__promo-title slim-link-cta"><span class="slim-link-cta__underline"> <span>The Academy</span> </span></span> <span class="main-menu__promo-tagline"> <div>Build competencies and put new skills into practice</div> </span> </div> </a> <a href="/en-hk/support/2n-product-support" class="paragraph paragraph--type--menu-promo-spot paragraph--view-mode--default main-menu__promo-item"> <div class="main-menu__promo-media"> <img loading="lazy" src="/sites/axis/files/styles/square_125x125_jpg/public/2023-05/2N_logo_125_125.png.webp?itok=2MGkNviQ" width="125" height="125" alt="2N logo white and black" /> </div> <div class="main-menu__promo-text"> <span class="main-menu__promo-title slim-link-cta"><span class="slim-link-cta__underline"> <span>2N support page</span> </span></span> <span class="main-menu__promo-tagline"> <div>Resources & tools for a successful installation</div> </span> </div> </a> <a href="/en-hk/support/tools/axis-site-designer" class="paragraph paragraph--type--menu-promo-spot paragraph--view-mode--default main-menu__promo-item"> <div class="main-menu__promo-media"> <img loading="lazy" src="/sites/axis/files/styles/square_125x125_jpg/public/2022-06/tablet_hands_axis_site_designer_2600x1743_2111-Productimage.png.webp?itok=lXWKCP6X" width="125" height="125" alt="Tablet in hands with AXIS Site Designer running" /> </div> <div class="main-menu__promo-text"> <span class="main-menu__promo-title slim-link-cta"><span class="slim-link-cta__underline"> <span>AXIS Site Designer</span> </span></span> <span class="main-menu__promo-tagline"> <div>Design your ideal solution</div> </span> </div> </a> </div> </div> </li> <li class="main-menu__depth-1-item"> <div class="main-menu__depth-1-links"> <a href="https://faq.axis.com/" class="main-menu__depth-1-link slim-link-cta"> <span class="slim-link-cta__underline"> FAQ </span> </a> <a href="#" class="main-menu__deeper-link"> <svg viewBox="0 0 24 24"> <defs><style>.cls-1{fill:none;}.cls-2{fill-opacity:1;}</style></defs><title>Asset 4</title><g id="Layer_2" data-name="Layer 2"><g id="Layer_1-2" data-name="Layer 1"> <use href="/themes/custom/axiscom/icon-sprite.svg#right-chevron"/> </g></g> </svg> </a> </div> <div class="main-menu__depth-2-wrapper "> <span class="main-menu__section-title"> <a href="https://faq.axis.com/" class="slim-link-cta slim-link-cta--large"><span class="slim-link-cta__underline">FAQ</span></a> </span> <span class="main-menu__section-tagline">Find the answers to most frequently asked questions</span> <ul class="main-menu__depth-2"> <li class="main-menu__depth-2-item"> <a href="https://faq.axis.com/" icon=external class="main-menu__depth-2-link slim-link-cta" target="_blank"> <span class="slim-link-cta__underline"> Visit our FAQ portal <span class="main-menu__depth-2-item__external-icon"></span> </span> </a> </li> <li class="main-menu__depth-2-item"> <a href="/en-hk/support/technical-notes/library" class="main-menu__depth-2-link slim-link-cta" > <span class="slim-link-cta__underline"> Technical notes library </span> </a> </li> <li class="main-menu__depth-2-item"> <a href="/en-hk/glossary" class="main-menu__depth-2-link slim-link-cta" > <span class="slim-link-cta__underline"> Glossary </span> </a> </li> </ul> <div class="main-menu__promo"> <a href="/en-hk/learning" class="paragraph paragraph--type--menu-promo-spot paragraph--view-mode--default main-menu__promo-item"> <div class="main-menu__promo-media"> <img loading="lazy" src="/sites/axis/files/styles/square_125x125_jpg/public/2023-03/student_in_class_05_2209_1600x1600.png.webp?itok=VfpgIZKq" width="125" height="125" alt="student in classroom" /> </div> <div class="main-menu__promo-text"> <span class="main-menu__promo-title slim-link-cta"><span class="slim-link-cta__underline"> <span>The Academy</span> </span></span> <span class="main-menu__promo-tagline"> <div>Build competencies and put new skills into practice</div> </span> </div> </a> <a href="/en-hk/support/2n-product-support" class="paragraph paragraph--type--menu-promo-spot paragraph--view-mode--default main-menu__promo-item"> <div class="main-menu__promo-media"> <img loading="lazy" src="/sites/axis/files/styles/square_125x125_jpg/public/2023-05/2N_logo_125_125.png.webp?itok=2MGkNviQ" width="125" height="125" alt="2N logo white and black" /> </div> <div class="main-menu__promo-text"> <span class="main-menu__promo-title slim-link-cta"><span class="slim-link-cta__underline"> <span>2N support page</span> </span></span> <span class="main-menu__promo-tagline"> <div>Resources & tools for a successful installation</div> </span> </div> </a> <a href="/en-hk/support/tools/axis-site-designer" class="paragraph paragraph--type--menu-promo-spot paragraph--view-mode--default main-menu__promo-item"> <div class="main-menu__promo-media"> <img loading="lazy" src="/sites/axis/files/styles/square_125x125_jpg/public/2022-06/tablet_hands_axis_site_designer_2600x1743_2111-Productimage.png.webp?itok=lXWKCP6X" width="125" height="125" alt="Tablet in hands with AXIS Site Designer running" /> </div> <div class="main-menu__promo-text"> <span class="main-menu__promo-title slim-link-cta"><span class="slim-link-cta__underline"> <span>AXIS Site Designer</span> </span></span> <span class="main-menu__promo-tagline"> <div>Design your ideal solution</div> </span> </div> </a> </div> </div> </li> <li class="main-menu__depth-1-item"> <div class="main-menu__depth-1-links"> <a href="/en-hk/support/troubleshooting" class="main-menu__depth-1-link slim-link-cta"> <span class="slim-link-cta__underline"> Troubleshooting </span> </a> <a href="#" class="main-menu__deeper-link"> <svg viewBox="0 0 24 24"> <defs><style>.cls-1{fill:none;}.cls-2{fill-opacity:1;}</style></defs><title>Asset 4</title><g id="Layer_2" data-name="Layer 2"><g id="Layer_1-2" data-name="Layer 1"> <use href="/themes/custom/axiscom/icon-sprite.svg#right-chevron"/> </g></g> </svg> </a> </div> <div class="main-menu__depth-2-wrapper "> <span class="main-menu__section-title"> <a href="/en-hk/support/troubleshooting" class="slim-link-cta slim-link-cta--large"><span class="slim-link-cta__underline">Troubleshooting</span></a> </span> <span class="main-menu__section-tagline">Helpful tips to help solve your problem</span> <ul class="main-menu__depth-2"> <li class="main-menu__depth-2-item"> <a href="/en-hk/support/troubleshooting/image-quality" class="main-menu__depth-2-link slim-link-cta" > <span class="slim-link-cta__underline"> Image quality </span> </a> </li> <li class="main-menu__depth-2-item"> <a href="/en-hk/support/troubleshooting/pan-and-tilt" class="main-menu__depth-2-link slim-link-cta" > <span class="slim-link-cta__underline"> Pan and tilt </span> </a> </li> <li class="main-menu__depth-2-item"> <a href="/en-hk/support/troubleshooting/streaming" class="main-menu__depth-2-link slim-link-cta" > <span class="slim-link-cta__underline"> Streaming </span> </a> </li> <li class="main-menu__depth-2-item"> <a href="/en-hk/support/troubleshooting/network-connection" class="main-menu__depth-2-link slim-link-cta" > <span class="slim-link-cta__underline"> Network connection </span> </a> </li> <li class="main-menu__depth-2-item"> <a href="/en-hk/support/troubleshooting/focus" class="main-menu__depth-2-link slim-link-cta" > <span class="slim-link-cta__underline"> Focus </span> </a> </li> </ul> <div class="main-menu__promo"> <a href="/en-hk/learning" class="paragraph paragraph--type--menu-promo-spot paragraph--view-mode--default main-menu__promo-item"> <div class="main-menu__promo-media"> <img loading="lazy" src="/sites/axis/files/styles/square_125x125_jpg/public/2023-03/student_in_class_05_2209_1600x1600.png.webp?itok=VfpgIZKq" width="125" height="125" alt="student in classroom" /> </div> <div class="main-menu__promo-text"> <span class="main-menu__promo-title slim-link-cta"><span class="slim-link-cta__underline"> <span>The Academy</span> </span></span> <span class="main-menu__promo-tagline"> <div>Build competencies and put new skills into practice</div> </span> </div> </a> <a href="/en-hk/support/2n-product-support" class="paragraph paragraph--type--menu-promo-spot paragraph--view-mode--default main-menu__promo-item"> <div class="main-menu__promo-media"> <img loading="lazy" src="/sites/axis/files/styles/square_125x125_jpg/public/2023-05/2N_logo_125_125.png.webp?itok=2MGkNviQ" width="125" height="125" alt="2N logo white and black" /> </div> <div class="main-menu__promo-text"> <span class="main-menu__promo-title slim-link-cta"><span class="slim-link-cta__underline"> <span>2N support page</span> </span></span> <span class="main-menu__promo-tagline"> <div>Resources & tools for a successful installation</div> </span> </div> </a> <a href="/en-hk/support/tools/axis-site-designer" class="paragraph paragraph--type--menu-promo-spot paragraph--view-mode--default main-menu__promo-item"> <div class="main-menu__promo-media"> <img loading="lazy" src="/sites/axis/files/styles/square_125x125_jpg/public/2022-06/tablet_hands_axis_site_designer_2600x1743_2111-Productimage.png.webp?itok=lXWKCP6X" width="125" height="125" alt="Tablet in hands with AXIS Site Designer running" /> </div> <div class="main-menu__promo-text"> <span class="main-menu__promo-title slim-link-cta"><span class="slim-link-cta__underline"> <span>AXIS Site Designer</span> </span></span> <span class="main-menu__promo-tagline"> <div>Design your ideal solution</div> </span> </div> </a> </div> </div> </li> <li class="main-menu__depth-1-item"> <div class="main-menu__depth-1-links"> <a href="/en-hk/support/video-tutorials" class="main-menu__depth-1-link slim-link-cta"> <span class="slim-link-cta__underline"> Video tutorials </span> </a> <a href="#" class="main-menu__deeper-link"> <svg viewBox="0 0 24 24"> 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class="main-menu__depth-2-link slim-link-cta" target="_blank"> <span class="slim-link-cta__underline"> Watch our playlists on YouTube <span class="main-menu__depth-2-item__external-icon"></span> </span> </a> </li> </ul> <div class="main-menu__promo"> <a href="/en-hk/learning" class="paragraph paragraph--type--menu-promo-spot paragraph--view-mode--default main-menu__promo-item"> <div class="main-menu__promo-media"> <img loading="lazy" src="/sites/axis/files/styles/square_125x125_jpg/public/2023-03/student_in_class_05_2209_1600x1600.png.webp?itok=VfpgIZKq" width="125" height="125" alt="student in classroom" /> </div> <div class="main-menu__promo-text"> <span class="main-menu__promo-title slim-link-cta"><span class="slim-link-cta__underline"> <span>The Academy</span> </span></span> <span class="main-menu__promo-tagline"> <div>Build competencies and put new skills into practice</div> </span> </div> </a> <a href="/en-hk/support/2n-product-support" class="paragraph paragraph--type--menu-promo-spot paragraph--view-mode--default main-menu__promo-item"> <div class="main-menu__promo-media"> <img loading="lazy" src="/sites/axis/files/styles/square_125x125_jpg/public/2023-05/2N_logo_125_125.png.webp?itok=2MGkNviQ" width="125" height="125" alt="2N logo white and black" /> </div> <div class="main-menu__promo-text"> <span class="main-menu__promo-title slim-link-cta"><span class="slim-link-cta__underline"> <span>2N support page</span> </span></span> <span class="main-menu__promo-tagline"> <div>Resources & tools for a successful installation</div> </span> </div> </a> <a href="/en-hk/support/tools/axis-site-designer" class="paragraph paragraph--type--menu-promo-spot paragraph--view-mode--default main-menu__promo-item"> <div class="main-menu__promo-media"> <img loading="lazy" src="/sites/axis/files/styles/square_125x125_jpg/public/2022-06/tablet_hands_axis_site_designer_2600x1743_2111-Productimage.png.webp?itok=lXWKCP6X" width="125" height="125" alt="Tablet in hands with AXIS Site Designer running" /> </div> <div class="main-menu__promo-text"> <span class="main-menu__promo-title slim-link-cta"><span class="slim-link-cta__underline"> <span>AXIS Site Designer</span> </span></span> <span class="main-menu__promo-tagline"> <div>Design your ideal solution</div> </span> </div> </a> </div> </div> </li> <li class="main-menu__depth-1-item"> <div class="main-menu__depth-1-links"> <a href="/en-hk/support/contact-support" class="main-menu__depth-1-link slim-link-cta"> <span class="slim-link-cta__underline"> Contact support </span> </a> <a href="#" class="main-menu__deeper-link"> <svg viewBox="0 0 24 24"> <defs><style>.cls-1{fill:none;}.cls-2{fill-opacity:1;}</style></defs><title>Asset 4</title><g id="Layer_2" data-name="Layer 2"><g id="Layer_1-2" data-name="Layer 1"> <use href="/themes/custom/axiscom/icon-sprite.svg#right-chevron"/> </g></g> </svg> </a> </div> <div class="main-menu__depth-2-wrapper "> <span class="main-menu__section-title"> <a href="/en-hk/support/contact-support" class="slim-link-cta slim-link-cta--large"><span class="slim-link-cta__underline">Contact support</span></a> </span> <span class="main-menu__section-tagline">We will assist you wherever you are, whenever you need it</span> <ul class="main-menu__depth-2"> <li class="main-menu__depth-2-item"> <a class="main-menu__depth-2-link main-menu__depth-2-link--locked" href="/my-axis/login?destination=/en-hk/support/helpdesk" data-myaxis-access="offline"> <span> Helpdesk <svg class="main-menu__depth-2-item__padlock-icon" xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 24"> <path fill="currentcolor" d="M12 2a4 4 0 0 1 4 4v2h1.75A2.25 2.25 0 0 1 20 10.25v9.5A2.25 2.25 0 0 1 17.75 22H6.25A2.25 2.25 0 0 1 4 19.75v-9.5A2.25 2.25 0 0 1 6.25 8H8V6a4 4 0 0 1 4-4Zm5.75 7.5H6.25a.75.75 0 0 0-.75.75v9.5c0 .414.336.75.75.75h11.5a.75.75 0 0 0 .75-.75v-9.5a.75.75 0 0 0-.75-.75Zm-5.75 4a1.5 1.5 0 1 1 0 3 1.5 1.5 0 0 1 0-3Zm0-10A2.5 2.5 0 0 0 9.5 6v2h5V6A2.5 2.5 0 0 0 12 3.5Z"/> </svg> </span> <span class="main-menu__depth-2-item-notice">(Requires MyAxis access)</span> </a> <a class="main-menu__depth-2-link slim-link-cta" href="/en-hk/support/helpdesk" data-myaxis-access="myaxis partner"> <span class="slim-link-cta__underline"> Helpdesk </span> </a> </li> <li class="main-menu__depth-2-item"> <a class="main-menu__depth-2-link main-menu__depth-2-link--locked" href="/my-axis/login?destination=/en-hk/support/chat" data-myaxis-access="offline"> <span> Chat <svg class="main-menu__depth-2-item__padlock-icon" xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 24"> <path fill="currentcolor" d="M12 2a4 4 0 0 1 4 4v2h1.75A2.25 2.25 0 0 1 20 10.25v9.5A2.25 2.25 0 0 1 17.75 22H6.25A2.25 2.25 0 0 1 4 19.75v-9.5A2.25 2.25 0 0 1 6.25 8H8V6a4 4 0 0 1 4-4Zm5.75 7.5H6.25a.75.75 0 0 0-.75.75v9.5c0 .414.336.75.75.75h11.5a.75.75 0 0 0 .75-.75v-9.5a.75.75 0 0 0-.75-.75Zm-5.75 4a1.5 1.5 0 1 1 0 3 1.5 1.5 0 0 1 0-3Zm0-10A2.5 2.5 0 0 0 9.5 6v2h5V6A2.5 2.5 0 0 0 12 3.5Z"/> </svg> </span> <span class="main-menu__depth-2-item-notice">(Requires MyAxis access)</span> </a> <a class="main-menu__depth-2-link slim-link-cta" href="/en-hk/support/chat" data-myaxis-access="myaxis partner"> <span class="slim-link-cta__underline"> Chat </span> </a> </li> <li class="main-menu__depth-2-item"> <a class="main-menu__depth-2-link main-menu__depth-2-link--locked" href="/my-axis/login?destination=/en-hk/support/phone" data-myaxis-access="offline"> <span> Phone <svg class="main-menu__depth-2-item__padlock-icon" xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 24"> <path fill="currentcolor" d="M12 2a4 4 0 0 1 4 4v2h1.75A2.25 2.25 0 0 1 20 10.25v9.5A2.25 2.25 0 0 1 17.75 22H6.25A2.25 2.25 0 0 1 4 19.75v-9.5A2.25 2.25 0 0 1 6.25 8H8V6a4 4 0 0 1 4-4Zm5.75 7.5H6.25a.75.75 0 0 0-.75.75v9.5c0 .414.336.75.75.75h11.5a.75.75 0 0 0 .75-.75v-9.5a.75.75 0 0 0-.75-.75Zm-5.75 4a1.5 1.5 0 1 1 0 3 1.5 1.5 0 0 1 0-3Zm0-10A2.5 2.5 0 0 0 9.5 6v2h5V6A2.5 2.5 0 0 0 12 3.5Z"/> </svg> </span> <span class="main-menu__depth-2-item-notice">(Requires MyAxis access)</span> </a> <a class="main-menu__depth-2-link slim-link-cta" href="/en-hk/support/phone" data-myaxis-access="myaxis partner"> <span class="slim-link-cta__underline"> Phone </span> </a> </li> <li class="main-menu__depth-2-item"> <a href="/en-hk/support/2n-product-support" class="main-menu__depth-2-link slim-link-cta" > <span class="slim-link-cta__underline"> 2N support </span> </a> </li> </ul> <div class="main-menu__promo"> <a href="/en-hk/learning" class="paragraph paragraph--type--menu-promo-spot paragraph--view-mode--default main-menu__promo-item"> <div class="main-menu__promo-media"> <img loading="lazy" src="/sites/axis/files/styles/square_125x125_jpg/public/2023-03/student_in_class_05_2209_1600x1600.png.webp?itok=VfpgIZKq" width="125" height="125" alt="student in classroom" /> </div> <div class="main-menu__promo-text"> <span class="main-menu__promo-title slim-link-cta"><span class="slim-link-cta__underline"> <span>The Academy</span> </span></span> <span class="main-menu__promo-tagline"> <div>Build competencies and put new skills into practice</div> </span> </div> </a> <a href="/en-hk/support/2n-product-support" class="paragraph paragraph--type--menu-promo-spot paragraph--view-mode--default main-menu__promo-item"> <div class="main-menu__promo-media"> <img loading="lazy" src="/sites/axis/files/styles/square_125x125_jpg/public/2023-05/2N_logo_125_125.png.webp?itok=2MGkNviQ" width="125" height="125" alt="2N logo white and black" /> </div> <div class="main-menu__promo-text"> <span class="main-menu__promo-title slim-link-cta"><span class="slim-link-cta__underline"> <span>2N support page</span> </span></span> <span class="main-menu__promo-tagline"> <div>Resources & tools for a successful installation</div> </span> </div> </a> <a href="/en-hk/support/tools/axis-site-designer" class="paragraph paragraph--type--menu-promo-spot paragraph--view-mode--default main-menu__promo-item"> <div class="main-menu__promo-media"> <img loading="lazy" src="/sites/axis/files/styles/square_125x125_jpg/public/2022-06/tablet_hands_axis_site_designer_2600x1743_2111-Productimage.png.webp?itok=lXWKCP6X" width="125" height="125" alt="Tablet in hands with AXIS Site Designer running" /> </div> <div class="main-menu__promo-text"> <span class="main-menu__promo-title slim-link-cta"><span class="slim-link-cta__underline"> <span>AXIS Site Designer</span> </span></span> <span class="main-menu__promo-tagline"> <div>Design your ideal solution</div> </span> </div> </a> </div> </div> </li> </ul> </div> </div> </div> <a href="#" class="main-menu__deeper-link"> <svg viewBox="0 0 24 24"> <defs><style>.cls-1{fill:none;}.cls-2{fill-opacity:1;}</style></defs><title>Asset 4</title><g id="Layer_2" data-name="Layer 2"><g id="Layer_1-2" data-name="Layer 1"> <use href="/themes/custom/axiscom/icon-sprite.svg#right-chevron"/> </g></g> </svg> </a> </li> <li class="main-menu__depth-0-item"> <span class="main-menu__depth-0-link-container"> <a href="/en-hk/partner" class="main-menu__depth-0-link" data-drupal-link-system-path="node/46406">Partner</a> </span> <div class="main-menu__inner" style="visibility: hidden; opacity: 0;"> <div class="main-menu__inner-wrapper"> <div class="main-menu__container-simulator"> <ul class="main-menu__depth-1"> <li class="main-menu__depth-1-item main-menu__depth-1--current after-visible"> <div class="main-menu__depth-1-links"> <a href="/en-hk/partner" class="main-menu__depth-1-link slim-link-cta"> <span class="slim-link-cta__underline"> Partner </span> </a> <a href="#" class="main-menu__deeper-link"> <svg viewBox="0 0 24 24"> <defs><style>.cls-1{fill:none;}.cls-2{fill-opacity:1;}</style></defs><title>Asset 4</title><g id="Layer_2" data-name="Layer 2"><g id="Layer_1-2" data-name="Layer 1"> <use href="/themes/custom/axiscom/icon-sprite.svg#right-chevron"/> </g></g> </svg> </a> </div> <div class="main-menu__depth-2-wrapper "> <span class="main-menu__section-title"> <a href="/en-hk/partner" class="slim-link-cta slim-link-cta--large"><span class="slim-link-cta__underline">Partner</span></a> </span> <span class="main-menu__section-tagline">Whether you’re a system integrator, reseller, software or technology vendor, we have a partner program that strongly supports your goals.</span> <ul class="main-menu__depth-2 main-menu__depth-2--multicols"> <li class="main-menu__depth-2-item"> <a href="/en-hk/a-and-e-program" class="main-menu__depth-2-link slim-link-cta" > <span class="slim-link-cta__underline"> Architecture & Engineering (A&E) program </span> </a> </li> <li class="main-menu__depth-2-item"> <a href="/en-hk/partner/channel-partner-program" class="main-menu__depth-2-link slim-link-cta" > <span class="slim-link-cta__underline"> Axis Channel Partner Program </span> </a> </li> <li class="main-menu__depth-2-item"> <a href="/en-hk/developer-community" class="main-menu__depth-2-link slim-link-cta" > <span class="slim-link-cta__underline"> Axis Developer Community </span> </a> </li> <li class="main-menu__depth-2-item"> <a href="/en-hk/partner/technology-integration-partner-program" class="main-menu__depth-2-link slim-link-cta" > <span class="slim-link-cta__underline"> Axis Technology Integration Partner Program </span> </a> </li> <li class="main-menu__depth-2-item"> <a href="/en-hk/partner/programs" class="main-menu__depth-2-link slim-link-cta" > <span class="slim-link-cta__underline"> Find the right program for you </span> </a> </li> <li class="main-menu__depth-2-item"> <a href="/en-hk/where-to-buy" class="main-menu__depth-2-link slim-link-cta" > <span class="slim-link-cta__underline"> Find a partner close to you </span> </a> </li> <li class="main-menu__depth-2-item"> <a href="/en-hk/support/tools/technology-partner-finder" class="main-menu__depth-2-link slim-link-cta" > <span class="slim-link-cta__underline"> Find and compare partner solutions </span> </a> </li> <li class="main-menu__depth-2-item"> <a href="/en-hk/support" class="main-menu__depth-2-link slim-link-cta" > <span class="slim-link-cta__underline"> Support </span> </a> </li> </ul> <div class="main-menu__promo"> <a href="/partner_pages/" class="paragraph paragraph--type--menu-promo-spot paragraph--view-mode--default main-menu__promo-item"> <div class="main-menu__promo-media"> <img loading="lazy" src="/sites/axis/files/styles/square_125x125_jpg/public/2021-05/handshake_woman_hands_group_2009_hi_2600px.jpg.webp?itok=Ark0jkuD" width="125" height="125" alt="woman shaking hands, a group of people in the background" /> </div> <div class="main-menu__promo-text"> <span class="main-menu__promo-title slim-link-cta"><span class="slim-link-cta__underline"> <span>Already a partner?</span> </span></span> <span class="main-menu__promo-tagline"> <div>Log in to our partner web</div> </span> </div> </a> <a href="/en-hk/support/tools" class="paragraph 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<div> <div data-drupal-messages-fallback class="hidden"></div> </div> </div> <main role="main"> <a id="main-content" tabindex="-1"></a> <div> <div id="block-axiscom-content"> <div class="general__header-wrapper general__header-wrapper--gray"> <div data-history-node-id="3949" class="container breadcrumb-replacement-spacing"> <div class="row"> <div class="col-xs-12 col-md-10 col-md-offset-1 no-padding-top"> <div class="basic-page__header"> <h1 class="title-attention"> <span>Troubleshooting</span> </h1> <div class="preamble preamble--small"><p>Axis is committed to providing high-quality products and trouble-free ownership. We pride ourselves on the performance and stability of our cameras. Nevertheless, there may still be situations when things don’t work quite as expected. If so, these troubleshooting guides might help you solve the problem.</p></div> <div id="portal-header"></div> </div> </div> </div> </div> </div> <div class="basic-page-overview"> <div class="paragraph-wrapper paragraph-wrapper__container-32-media-with-text-3x paragraph-wrapper--default"> <div class="container"> <div class="row"> <div class="col-xs-12 no-padding-top no-padding-bottom"> <div class="paragraph paragraph--type--container-32-media-with-text-3x paragraph--view-mode--default"> <div class="row"> <div class="paragraph-media-with-text__small paragraph-media-with-text__small--x3 paragraph-3x-3-2-media-with-text col-xs-12 col-md-4"> <a href="https://help.axis.com/en-us/axis-camera-station-troubleshooting-guide" target="_blank" class="title-link"> <div class="paragraph-media-with-text--small__media"> <div> <picture> <source srcset="/sites/axis/files/styles/3_2_800_x_533/public/2023-02/acs_secure_entry_operator_3screens_02_2012_hi-4-3Mediawithtext.jpg.webp?itok=gF9_BNVw 1x, /sites/axis/files/styles/3_2_1600_x_1067/public/2023-02/acs_secure_entry_operator_3screens_02_2012_hi-4-3Mediawithtext.jpg.webp?itok=s8tz5Fuv 2x" media="(min-width: 1360px)" type="image/webp" width="800" height="533"/> <source srcset="/sites/axis/files/styles/3_2_600_x_400/public/2023-02/acs_secure_entry_operator_3screens_02_2012_hi-4-3Mediawithtext.jpg.webp?itok=Ix5-Tq_4 1x, /sites/axis/files/styles/3_2_1200_x_800/public/2023-02/acs_secure_entry_operator_3screens_02_2012_hi-4-3Mediawithtext.jpg.webp?itok=PVa3WGYF 2x" media="(min-width: 1024px) and (max-width: 1359px)" type="image/webp" width="600" height="400"/> <source srcset="/sites/axis/files/styles/3_2_800_x_533/public/2023-02/acs_secure_entry_operator_3screens_02_2012_hi-4-3Mediawithtext.jpg.webp?itok=gF9_BNVw 1x, /sites/axis/files/styles/3_2_1600_x_1067/public/2023-02/acs_secure_entry_operator_3screens_02_2012_hi-4-3Mediawithtext.jpg.webp?itok=s8tz5Fuv 2x" media="(min-width: 768px) and (max-width: 1023px)" type="image/webp" width="800" height="533"/> <source srcset="/sites/axis/files/styles/3_2_800_x_533/public/2023-02/acs_secure_entry_operator_3screens_02_2012_hi-4-3Mediawithtext.jpg.webp?itok=gF9_BNVw 1x, /sites/axis/files/styles/3_2_1600_x_1067/public/2023-02/acs_secure_entry_operator_3screens_02_2012_hi-4-3Mediawithtext.jpg.webp?itok=s8tz5Fuv 2x" media="(min-width: 576px) and (max-width: 767px)" type="image/webp" width="800" height="533"/> <source srcset="/sites/axis/files/styles/3_2_600_x_400/public/2023-02/acs_secure_entry_operator_3screens_02_2012_hi-4-3Mediawithtext.jpg.webp?itok=Ix5-Tq_4 1x, /sites/axis/files/styles/3_2_1200_x_800/public/2023-02/acs_secure_entry_operator_3screens_02_2012_hi-4-3Mediawithtext.jpg.webp?itok=PVa3WGYF 2x" media="(max-width: 575px)" type="image/webp" width="600" height="400"/> <img loading="eager" src="/sites/axis/files/styles/3_2_800_x_533/public/2023-02/acs_secure_entry_operator_3screens_02_2012_hi-4-3Mediawithtext.jpg.webp?itok=gF9_BNVw" width="800" height="533" alt="Operator by computer, working with security." /> </picture> </div> </div> <h2 class="title-with-media">AXIS Camera Station 5</h2> </a> <div class="js-glossary-terms paragraph-media-with-text--text"> <p><span>This guide is a collection of technical issues related to AXIS Camera Station 5 and how to troubleshoot them.</span></p> </div> <div class="paragraph-link-or-button"> <div> <div class="paragraph paragraph--type--link paragraph--view-mode--default"> <a href="https://help.axis.com/en-us/axis-camera-station-troubleshooting-guide" class="link-cta">Read Guide </a> </div> </div> </div> </div> <div class="paragraph-media-with-text__small paragraph-media-with-text__small--x3 paragraph-3x-3-2-media-with-text col-xs-12 col-md-4"> <a href="https://help.axis.com/troubleshooting-image-quality" target="_blank" class="title-link"> <div class="paragraph-media-with-text--small__media"> <div> <picture> <source srcset="/sites/axis/files/styles/3_2_800_x_533/public/2021-10/p3807pve_screendump_2_scaled.jpg.webp?itok=TaBg6Far 1x, /sites/axis/files/styles/3_2_1600_x_1067/public/2021-10/p3807pve_screendump_2_scaled.jpg.webp?itok=-lT3j-48 2x" media="(min-width: 1360px)" type="image/webp" width="800" height="533"/> <source srcset="/sites/axis/files/styles/3_2_600_x_400/public/2021-10/p3807pve_screendump_2_scaled.jpg.webp?itok=DD5NGT4c 1x, /sites/axis/files/styles/3_2_1200_x_800/public/2021-10/p3807pve_screendump_2_scaled.jpg.webp?itok=-_Smm4-T 2x" media="(min-width: 1024px) and (max-width: 1359px)" type="image/webp" width="600" height="400"/> <source srcset="/sites/axis/files/styles/3_2_800_x_533/public/2021-10/p3807pve_screendump_2_scaled.jpg.webp?itok=TaBg6Far 1x, /sites/axis/files/styles/3_2_1600_x_1067/public/2021-10/p3807pve_screendump_2_scaled.jpg.webp?itok=-lT3j-48 2x" media="(min-width: 768px) and (max-width: 1023px)" type="image/webp" width="800" height="533"/> <source srcset="/sites/axis/files/styles/3_2_800_x_533/public/2021-10/p3807pve_screendump_2_scaled.jpg.webp?itok=TaBg6Far 1x, /sites/axis/files/styles/3_2_1600_x_1067/public/2021-10/p3807pve_screendump_2_scaled.jpg.webp?itok=-lT3j-48 2x" media="(min-width: 576px) and (max-width: 767px)" type="image/webp" width="800" height="533"/> <source srcset="/sites/axis/files/styles/3_2_600_x_400/public/2021-10/p3807pve_screendump_2_scaled.jpg.webp?itok=DD5NGT4c 1x, /sites/axis/files/styles/3_2_1200_x_800/public/2021-10/p3807pve_screendump_2_scaled.jpg.webp?itok=-_Smm4-T 2x" media="(max-width: 575px)" type="image/webp" width="600" height="400"/> <img loading="eager" src="/sites/axis/files/styles/3_2_800_x_533/public/2021-10/p3807pve_screendump_2_scaled.jpg.webp?itok=TaBg6Far" width="800" height="533" alt="Malmo bus outside of shopping mall" /> </picture> </div> </div> <h2 class="title-with-media">Image quality</h2> </a> <div class="js-glossary-terms paragraph-media-with-text--text"> <p>If you are experiencing poor image quality with your Axis camera, this article will guide you through some settings that might help you solve the problem.</p> </div> <div class="paragraph-link-or-button"> <div> <div class="paragraph paragraph--type--link paragraph--view-mode--default"> <a href="https://help.axis.com/troubleshooting-image-quality" class="link-cta">Read Guide </a> </div> </div> </div> </div> <div class="paragraph-media-with-text__small paragraph-media-with-text__small--x3 paragraph-3x-3-2-media-with-text col-xs-12 col-md-4"> <a href="https://help.axis.com/troubleshooting-pan-tilt" target="_blank" class="title-link"> <div class="paragraph-media-with-text--small__media"> <div> <picture> <source srcset="/sites/axis/files/styles/3_2_800_x_533/public/2021-10/city_street_q6155e_angleofview_scaled.jpg.webp?itok=AI4Uwhvr 1x, /sites/axis/files/styles/3_2_1600_x_1067/public/2021-10/city_street_q6155e_angleofview_scaled.jpg.webp?itok=RGi6hWI9 2x" media="(min-width: 1360px)" type="image/webp" width="800" height="533"/> <source srcset="/sites/axis/files/styles/3_2_600_x_400/public/2021-10/city_street_q6155e_angleofview_scaled.jpg.webp?itok=ydVM5sdb 1x, /sites/axis/files/styles/3_2_1200_x_800/public/2021-10/city_street_q6155e_angleofview_scaled.jpg.webp?itok=4oWIWttk 2x" media="(min-width: 1024px) and (max-width: 1359px)" type="image/webp" width="600" height="400"/> <source srcset="/sites/axis/files/styles/3_2_800_x_533/public/2021-10/city_street_q6155e_angleofview_scaled.jpg.webp?itok=AI4Uwhvr 1x, /sites/axis/files/styles/3_2_1600_x_1067/public/2021-10/city_street_q6155e_angleofview_scaled.jpg.webp?itok=RGi6hWI9 2x" media="(min-width: 768px) and (max-width: 1023px)" type="image/webp" width="800" height="533"/> <source srcset="/sites/axis/files/styles/3_2_800_x_533/public/2021-10/city_street_q6155e_angleofview_scaled.jpg.webp?itok=AI4Uwhvr 1x, /sites/axis/files/styles/3_2_1600_x_1067/public/2021-10/city_street_q6155e_angleofview_scaled.jpg.webp?itok=RGi6hWI9 2x" media="(min-width: 576px) and (max-width: 767px)" type="image/webp" width="800" height="533"/> <source srcset="/sites/axis/files/styles/3_2_600_x_400/public/2021-10/city_street_q6155e_angleofview_scaled.jpg.webp?itok=ydVM5sdb 1x, /sites/axis/files/styles/3_2_1200_x_800/public/2021-10/city_street_q6155e_angleofview_scaled.jpg.webp?itok=4oWIWttk 2x" media="(max-width: 575px)" type="image/webp" width="600" height="400"/> <img loading="eager" src="/sites/axis/files/styles/3_2_800_x_533/public/2021-10/city_street_q6155e_angleofview_scaled.jpg.webp?itok=AI4Uwhvr" width="800" height="533" alt="Camera looking out at a city center" /> </picture> </div> </div> <h2 class="title-with-media">Pan and tilt</h2> </a> <div class="js-glossary-terms paragraph-media-with-text--text"> <p>Here we have gathered the most common steps for troubleshooting our pan and tilt devices.</p> </div> <div class="paragraph-link-or-button"> <div> <div class="paragraph paragraph--type--link paragraph--view-mode--default"> <a href="https://help.axis.com/troubleshooting-pan-tilt" class="link-cta">Read Guide </a> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="paragraph-wrapper paragraph-wrapper__container-32-media-with-text-3x paragraph-wrapper--default"> <div class="container"> <div class="row"> <div class="col-xs-12 no-padding-top no-padding-bottom"> <div class="paragraph paragraph--type--container-32-media-with-text-3x paragraph--view-mode--default"> <div class="row"> <div class="paragraph-media-with-text__small paragraph-media-with-text__small--x3 paragraph-3x-3-2-media-with-text col-xs-12 col-md-4"> <a href="https://help.axis.com/troubleshooting-streaming" target="_blank" class="title-link"> <div class="paragraph-media-with-text--small__media"> <div> <picture> <source srcset="/sites/axis/files/styles/3_2_800_x_533/public/2021-10/2people_brainstorm_laptop_tablet_1902_scaled.jpg.webp?itok=f6qjWzgZ 1x, /sites/axis/files/styles/3_2_1600_x_1067/public/2021-10/2people_brainstorm_laptop_tablet_1902_scaled.jpg.webp?itok=8Uvx-nS3 2x" media="(min-width: 1360px)" type="image/webp" width="800" height="533"/> <source srcset="/sites/axis/files/styles/3_2_600_x_400/public/2021-10/2people_brainstorm_laptop_tablet_1902_scaled.jpg.webp?itok=813o6f8n 1x, /sites/axis/files/styles/3_2_1200_x_800/public/2021-10/2people_brainstorm_laptop_tablet_1902_scaled.jpg.webp?itok=Xi6FOwwC 2x" media="(min-width: 1024px) and (max-width: 1359px)" type="image/webp" width="600" height="400"/> <source srcset="/sites/axis/files/styles/3_2_800_x_533/public/2021-10/2people_brainstorm_laptop_tablet_1902_scaled.jpg.webp?itok=f6qjWzgZ 1x, /sites/axis/files/styles/3_2_1600_x_1067/public/2021-10/2people_brainstorm_laptop_tablet_1902_scaled.jpg.webp?itok=8Uvx-nS3 2x" media="(min-width: 768px) and (max-width: 1023px)" type="image/webp" width="800" height="533"/> <source srcset="/sites/axis/files/styles/3_2_800_x_533/public/2021-10/2people_brainstorm_laptop_tablet_1902_scaled.jpg.webp?itok=f6qjWzgZ 1x, /sites/axis/files/styles/3_2_1600_x_1067/public/2021-10/2people_brainstorm_laptop_tablet_1902_scaled.jpg.webp?itok=8Uvx-nS3 2x" media="(min-width: 576px) and (max-width: 767px)" type="image/webp" width="800" height="533"/> <source srcset="/sites/axis/files/styles/3_2_600_x_400/public/2021-10/2people_brainstorm_laptop_tablet_1902_scaled.jpg.webp?itok=813o6f8n 1x, /sites/axis/files/styles/3_2_1200_x_800/public/2021-10/2people_brainstorm_laptop_tablet_1902_scaled.jpg.webp?itok=Xi6FOwwC 2x" media="(max-width: 575px)" type="image/webp" width="600" height="400"/> <img loading="eager" src="/sites/axis/files/styles/3_2_800_x_533/public/2021-10/2people_brainstorm_laptop_tablet_1902_scaled.jpg.webp?itok=f6qjWzgZ" width="800" height="533" alt="Two people sitting by a table looking at a notebook and tablet" /> </picture> </div> </div> <h2 class="title-with-media">Streaming</h2> </a> <div class="js-glossary-terms paragraph-media-with-text--text"> <p>When experiencing issues with streaming, there are different measures to take. The most common ones are listed in this troubleshooting guide.</p> </div> <div class="paragraph-link-or-button"> <div> <div class="paragraph paragraph--type--link paragraph--view-mode--default"> <a href="https://help.axis.com/troubleshooting-streaming" class="link-cta">Read Guide </a> </div> </div> </div> </div> <div class="paragraph-media-with-text__small paragraph-media-with-text__small--x3 paragraph-3x-3-2-media-with-text col-xs-12 col-md-4"> <a href="https://help.axis.com/troubleshooting-network" target="_blank" class="title-link"> <div class="paragraph-media-with-text--small__media"> <div> <picture> <source srcset="/sites/axis/files/styles/3_2_800_x_533/public/2021-08/code_blue_network_globe_1901_lo.jpg.webp?itok=HfmwBe14 1x, /sites/axis/files/styles/3_2_1600_x_1067/public/2021-08/code_blue_network_globe_1901_lo.jpg.webp?itok=qFwUoZl5 2x" media="(min-width: 1360px)" type="image/webp" width="800" height="533"/> <source srcset="/sites/axis/files/styles/3_2_600_x_400/public/2021-08/code_blue_network_globe_1901_lo.jpg.webp?itok=iaz-yTLI 1x, /sites/axis/files/styles/3_2_1200_x_800/public/2021-08/code_blue_network_globe_1901_lo.jpg.webp?itok=BcGEA3Jb 2x" media="(min-width: 1024px) and (max-width: 1359px)" type="image/webp" width="600" height="400"/> <source srcset="/sites/axis/files/styles/3_2_800_x_533/public/2021-08/code_blue_network_globe_1901_lo.jpg.webp?itok=HfmwBe14 1x, /sites/axis/files/styles/3_2_1600_x_1067/public/2021-08/code_blue_network_globe_1901_lo.jpg.webp?itok=qFwUoZl5 2x" media="(min-width: 768px) and (max-width: 1023px)" type="image/webp" width="800" height="533"/> <source srcset="/sites/axis/files/styles/3_2_800_x_533/public/2021-08/code_blue_network_globe_1901_lo.jpg.webp?itok=HfmwBe14 1x, /sites/axis/files/styles/3_2_1600_x_1067/public/2021-08/code_blue_network_globe_1901_lo.jpg.webp?itok=qFwUoZl5 2x" media="(min-width: 576px) and (max-width: 767px)" type="image/webp" width="800" height="533"/> <source srcset="/sites/axis/files/styles/3_2_600_x_400/public/2021-08/code_blue_network_globe_1901_lo.jpg.webp?itok=iaz-yTLI 1x, /sites/axis/files/styles/3_2_1200_x_800/public/2021-08/code_blue_network_globe_1901_lo.jpg.webp?itok=BcGEA3Jb 2x" media="(max-width: 575px)" type="image/webp" width="600" height="400"/> <img loading="eager" src="/sites/axis/files/styles/3_2_800_x_533/public/2021-08/code_blue_network_globe_1901_lo.jpg.webp?itok=HfmwBe14" width="800" height="533" alt="blue tinted code" /> </picture> </div> </div> <h2 class="title-with-media">Network connection</h2> </a> <div class="js-glossary-terms paragraph-media-with-text--text"> <p>Unstable connection can be frustrating. This article can help you troubleshoot the problem.</p> </div> <div class="paragraph-link-or-button"> <div> <div class="paragraph paragraph--type--link paragraph--view-mode--default"> <a href="https://help.axis.com/troubleshooting-network" class="link-cta">Read guide </a> </div> </div> </div> </div> <div class="paragraph-media-with-text__small paragraph-media-with-text__small--x3 paragraph-3x-3-2-media-with-text col-xs-12 col-md-4"> <a href="https://help.axis.com/troubleshooting-focus" target="_blank" class="title-link"> <div class="paragraph-media-with-text--small__media"> <div> <picture> <source srcset="/sites/axis/files/styles/3_2_800_x_533/public/2021-10/p1427-le_closeup_man_holding_1504_scaled.jpg.webp?itok=ZOm_jTOp 1x, /sites/axis/files/styles/3_2_1600_x_1067/public/2021-10/p1427-le_closeup_man_holding_1504_scaled.jpg.webp?itok=kO2azwjS 2x" media="(min-width: 1360px)" type="image/webp" width="800" height="533"/> <source srcset="/sites/axis/files/styles/3_2_600_x_400/public/2021-10/p1427-le_closeup_man_holding_1504_scaled.jpg.webp?itok=oflh2k20 1x, /sites/axis/files/styles/3_2_1200_x_800/public/2021-10/p1427-le_closeup_man_holding_1504_scaled.jpg.webp?itok=05wlEWiZ 2x" media="(min-width: 1024px) and (max-width: 1359px)" type="image/webp" width="600" height="400"/> <source srcset="/sites/axis/files/styles/3_2_800_x_533/public/2021-10/p1427-le_closeup_man_holding_1504_scaled.jpg.webp?itok=ZOm_jTOp 1x, /sites/axis/files/styles/3_2_1600_x_1067/public/2021-10/p1427-le_closeup_man_holding_1504_scaled.jpg.webp?itok=kO2azwjS 2x" media="(min-width: 768px) and (max-width: 1023px)" type="image/webp" width="800" height="533"/> <source srcset="/sites/axis/files/styles/3_2_800_x_533/public/2021-10/p1427-le_closeup_man_holding_1504_scaled.jpg.webp?itok=ZOm_jTOp 1x, /sites/axis/files/styles/3_2_1600_x_1067/public/2021-10/p1427-le_closeup_man_holding_1504_scaled.jpg.webp?itok=kO2azwjS 2x" media="(min-width: 576px) and (max-width: 767px)" type="image/webp" width="800" height="533"/> <source srcset="/sites/axis/files/styles/3_2_600_x_400/public/2021-10/p1427-le_closeup_man_holding_1504_scaled.jpg.webp?itok=oflh2k20 1x, /sites/axis/files/styles/3_2_1200_x_800/public/2021-10/p1427-le_closeup_man_holding_1504_scaled.jpg.webp?itok=05wlEWiZ 2x" media="(max-width: 575px)" type="image/webp" width="600" height="400"/> <img loading="eager" src="/sites/axis/files/styles/3_2_800_x_533/public/2021-10/p1427-le_closeup_man_holding_1504_scaled.jpg.webp?itok=ZOm_jTOp" width="800" height="533" alt="close up on a man in a red shirt holding a camera" /> </picture> </div> </div> <h2 class="title-with-media">Focus</h2> </a> <div class="js-glossary-terms paragraph-media-with-text--text"> <p>This article will guide you through some useful steps in troubleshooting your Axis network cameras.</p> </div> <div class="paragraph-link-or-button"> <div> <div class="paragraph paragraph--type--link paragraph--view-mode--default"> <a href="https://help.axis.com/troubleshooting-focus" class="link-cta">Read Guide </a> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="paragraph-wrapper paragraph-wrapper__container-32-media-with-text-3x paragraph-wrapper--default"> <div class="container"> <div class="row"> <div class="col-xs-12 no-padding-top no-padding-bottom"> <div class="paragraph paragraph--type--container-32-media-with-text-3x paragraph--view-mode--default"> <div class="row"> <div class="paragraph-media-with-text__small paragraph-media-with-text__small--x3 paragraph-3x-3-2-media-with-text col-xs-12 col-md-4"> <a href="https://help.axis.com/en-us/axis-camera-station-pro-troubleshooting-guide" target="_blank" class="title-link"> <div class="paragraph-media-with-text--small__media"> <div> <picture> <source srcset="/sites/axis/files/styles/3_2_800_x_533/public/2024-06/acs_pro_3screens_man_production_site_02_2403_hi.jpg.webp?itok=7EiW44aJ 1x, /sites/axis/files/styles/3_2_1600_x_1067/public/2024-06/acs_pro_3screens_man_production_site_02_2403_hi.jpg.webp?itok=joOZ0LaK 2x" media="(min-width: 1360px)" type="image/webp" width="800" height="533"/> <source srcset="/sites/axis/files/styles/3_2_600_x_400/public/2024-06/acs_pro_3screens_man_production_site_02_2403_hi.jpg.webp?itok=7sRctujE 1x, /sites/axis/files/styles/3_2_1200_x_800/public/2024-06/acs_pro_3screens_man_production_site_02_2403_hi.jpg.webp?itok=oKRgaTMw 2x" media="(min-width: 1024px) and (max-width: 1359px)" type="image/webp" width="600" height="400"/> <source srcset="/sites/axis/files/styles/3_2_800_x_533/public/2024-06/acs_pro_3screens_man_production_site_02_2403_hi.jpg.webp?itok=7EiW44aJ 1x, /sites/axis/files/styles/3_2_1600_x_1067/public/2024-06/acs_pro_3screens_man_production_site_02_2403_hi.jpg.webp?itok=joOZ0LaK 2x" media="(min-width: 768px) and (max-width: 1023px)" type="image/webp" width="800" height="533"/> <source srcset="/sites/axis/files/styles/3_2_800_x_533/public/2024-06/acs_pro_3screens_man_production_site_02_2403_hi.jpg.webp?itok=7EiW44aJ 1x, /sites/axis/files/styles/3_2_1600_x_1067/public/2024-06/acs_pro_3screens_man_production_site_02_2403_hi.jpg.webp?itok=joOZ0LaK 2x" media="(min-width: 576px) and (max-width: 767px)" type="image/webp" width="800" height="533"/> <source srcset="/sites/axis/files/styles/3_2_600_x_400/public/2024-06/acs_pro_3screens_man_production_site_02_2403_hi.jpg.webp?itok=7sRctujE 1x, /sites/axis/files/styles/3_2_1200_x_800/public/2024-06/acs_pro_3screens_man_production_site_02_2403_hi.jpg.webp?itok=oKRgaTMw 2x" media="(max-width: 575px)" type="image/webp" width="600" height="400"/> <img loading="eager" src="/sites/axis/files/styles/3_2_800_x_533/public/2024-06/acs_pro_3screens_man_production_site_02_2403_hi.jpg.webp?itok=7EiW44aJ" width="800" height="533" alt="AXIS Camera Station Pro" /> </picture> </div> </div> <h2 class="title-with-media">AXIS Camera Station Pro</h2> </a> <div class="js-glossary-terms paragraph-media-with-text--text"> <p><span class="ui-provider a b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak" dir="ltr">This guide is a collection of technical issues related to AXIS Camera Station Pro and how to troubleshoot them.</span></p> </div> <div class="paragraph-link-or-button"> <div> <div class="paragraph paragraph--type--link paragraph--view-mode--default"> <a href="https://help.axis.com/en-us/axis-camera-station-pro-troubleshooting-guide" class="link-cta">READ GUIDE </a> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="paragraph-wrapper paragraph-wrapper__section-header paragraph-wrapper--default"> <div class="container"> <div class="row"> <div class="col-xs-12 no-padding-top no-padding-bottom"> <div id="related-resources" class="paragraph paragraph--type--section-header paragraph--view-mode--default"> <div class="row"> <div class="col-xs-12 col-md-10 col-md-offset-1 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