Hypotheekadvies Hypotheekadviseur ING

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// get current language for site var curLang = curHTML.getAttribute("lang"); // body for the page var curBODY = document.getElementsByTagName("body")[0].getAttribute("id"); // wrapper that holds the lang picker feature var langPicker = document.getElementsByClassName("lang-picker")[0]; // list of languages var langList = document.getElementsByClassName("lang-picker__list")[0]; // array with all the language links var langLinkList = document.querySelectorAll(".lang-picker__list a"); // button pressed to show languages var langBtn = document.getElementsByClassName("lang-picker__button")[0]; // input field used for filtering languages with autocomplete var langInput = document.getElementById("lang-picker__filter-form--field"); var languagePicker = { init: function(){ // add nudge languagePicker.usersLanguage(); // add event listener to button langBtn.addEventListener("click", function() { languagePicker.showLanguages(); }); if(langInput){ langInput.addEventListener("keyup", function() { languagePicker.filterForm(); }); } }, filterForm: function(){ // Declare variables var submitBtn, errorMsg, resetBtn, filter, ul, li, a, i, txtValue; filter = langInput.value.toUpperCase(); li = langList.getElementsByTagName('li'); // Loop through all list items, and hide those who don't match the search query for (i = 0; i < li.length; i++) { a = li[i].getElementsByTagName("a")[0]; txtValue = a.textContent || a.innerText; if (txtValue.toUpperCase().indexOf(filter) > -1) { li[i].style.display = ""; } else { li[i].style.display = "none"; } } }, listenerEscape: function(e){ if(e.key === "Escape" ){ //close all languagePicker.hideLanguages(); } }, listenerOutsideClick: function(){ var isClickInside = langList.contains(event.target); var isClickBurger = langBtn.contains(event.target); if (!isClickInside && !isClickBurger) { //the click was outside the specifiedElement, do something languagePicker.hideLanguages(); } }, usersLanguage: function(){ // get the HTML and User's browser Language var userLang = window.navigator.language; 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} else{ langList.classList.add("active"); langBtn.setAttribute("aria-expanded","true"); // if user clicks escape should close langList.addEventListener('keydown', languagePicker.listenerEscape); langBtn.addEventListener('keydown', languagePicker.listenerEscape); // if user clicks outside of the navigation document.addEventListener('click', languagePicker.listenerOutsideClick); } }, hideLanguages: function(){ // prep for hiding language list langList.classList.remove("active"); langBtn.setAttribute("aria-expanded","false"); // Remove event listeners for escape and outside clicking langList.removeEventListener('keydown', languagePicker.listenerEscape); langBtn.removeEventListener('keydown', languagePicker.listenerEscape); document.removeEventListener('click', languagePicker.listenerOutsideClick); } } // if lang picker exists initiate language picker options document.addEventListener("DOMContentLoaded", function(){ if(typeof langBtn != "undefined"){ languagePicker.init(); } }); // End Language picker // =================================== </script> </div> </div> </header> <main id="content" class="main"> <div class="section section1 hero js-header-trigger js-scroll-next" data-section-id="12717" data-layout-item-id="2273"> <div class="hero-main"> <div class="hero-content"> <div class="html-content" id=""> <h1 class="hero-content-byline"><span>Mark Heukels en Kelsey Hoekstra</span></h1> <p class="hero-content-title">Hypotheek Adviseur</p> <p>Alles om de woonwens van de klant waar te maken</p> <div class="hero-content-buttons"><a class="btn btn-default btn-default--white" href="https://careers.ing.com/en/search-jobs/wonen/Netherlands/2618/1/2/2750405/52x25/5x75/50/2" data-custom-event="true" data-custom-category="UserCreatedContent" data-custom-label="Banen voor jou">Banen voor jou</a></div> </div> </div> </div> <div class="hero-aside"> <div class="media"> <picture class="media-picture"> <source media="(min-width: 1000px)" srcset="//cdn.radancy.eu/company/2618/cms/netherlands/foto-bibliotheek-nl/mark-kelsey-hypotheken-v1.jpg"> <img class="media-image" alt="Mark en Kelsey, hypotheek adviseurs op de fiets in Amsterdam" src="//cdn.radancy.eu/company/2618/cms/netherlands/foto-bibliotheek-nl/mark-kelsey-hypotheken-v1.jpg" loading="lazy" /> </picture> </div> </div> <div class="hero-scroll js-scroll-next-trigger"> <span class="hero-scroll-icon"></span> </div> </div> <div class="section section4" data-section-id="12718" data-layout-item-id="2261"> <div class="max-w-680 mx-auto"> <div class="html-content" id=""> <div class="article-intro"> <p><strong>Van jonge stellen op zoek naar hun eerste koophuis tot expats die zich vast willen vestigen in Nederland: de klanten van ING's Advies Team Wonen konden niet uiteenlopender zijn. Dat - en veel meer - maakt het werk van woonadviseurs Mark Heukels en Kelsey Hoekstra zo interessant.</strong></p> </div> <p class="Paragraph SCXW217516753 BCX0 OutlineElement Ltr">Mark werkt al sinds 2008 bij ING, altijd in functies op woon- en hypotheekgebied. Hij werkt vanuit het ING-kantoor in Amsterdam-Zuid. De helft van de tijd werkt hij als woonadviseur, de andere helft besteedt hij aan het ontwikkelen van proposities voor expats, in een team op het hoofdkantoor. Kelsey rolde in haar baan via een stage bij het Digitaal Wonen Team. Ze bleef er een jaar werken en ging vervolgens naar de Hub van Advies Team Wonen, waar de woonadviseurs klanten via videocalls spreken. </p> <div class="widget quote"> <blockquote class="border-quote"><em>Klanten blij willen maken, dat zit er heel erg in bij mij</em></blockquote> </div> <p class="Paragraph SCXW217516753 BCX0 OutlineElement Ltr">Beiden hebben een Hotelschoolachtergrond, en die komt goed van pas in hun dagelijkse werk. “De hospitalitymentaliteit, klanten blij willen maken, dat zit er heel erg in bij mij,” zegt Kelsey. “En de combinatie met financiële dienstverlening vind ik super interessant.” “Dat geldt ook voor mij,” valt Mark bij. “Het was nooit mijn idee om de horeca in te gaan. Cijfers vond ik altijd leuk, sales en klantcontacten ook, en dat alles kwam hier samen.” </p> <h2 id="Intunen-anchor">Intunen </h2> <p class="Paragraph SCXW217516753 BCX0 OutlineElement Ltr">De human touch is het allerbelangrijkste van het werk, vinden beiden. Natuurlijk, je kennis van hypotheken en aanverwanten moet tiptop in orde en altijd actueel zijn. Je moet kunnen plannen, feeling voor sales hebben en niet vies zijn van administratie. “Dat kun je allemaal leren. Maar in je gesprekken met klanten spreek je andere skills aan. Iedere persoon is anders, elk gesprek is anders. Kunnen intunen, aanvoelen wat iemand nodig heeft, de juiste vragen stellen, écht luisteren, dat moet je in je hebben.” </p> <h2 id="Zwangerschapsecho-anchor">Zwangerschapsecho</h2> <p class="Paragraph SCXW217516753 BCX0 OutlineElement Ltr">“Ons werk is zoveel meer dan hypotheken regelen,” zegt Mark. “We begeleiden de hele klantreis, van de eerste oriënterende stappen op de woningmarkt tot en met het moment dat de sleutel is overgedragen.” Kelsey: “Soms gaat het nog verder, zoals het jonge expatstel dat me foto’s van de nieuwe badkamer en later ook nog een zwangerschapsecho stuurde. Al ben ik dan natuurlijk niet meer de adviseur, maar gewoon belangstellend. Ik realiseerde me toen extra hoeveel vertrouwen deze mensen me gaven en wat mijn werk voor ze betekende.” </p> <div class="widget quote"> <blockquote class="border-quote"><em>Een huis kopen is spannend, ook al heb je het al acht keer gedaan</em></blockquote> </div> <p class="Paragraph SCXW217516753 BCX0 OutlineElement Ltr">“Een huis kopen is een grote beslissing en blijft spannend, ook al heb je het al acht keer gedaan,” zegt Mark. “Tot het moment dat je 100% zekerheid hebt van de bank dat alles rond is, is het gewoon stressen. Wij nemen die stress zoveel mogelijk weg. We zijn er steeds voor ze, nemen ze mee door alle stappen van het proces, en doen alles om hun wens waar te maken. Als dat lukt, zijn de voldoening en de blijdschap enorm. Ik adviseerde eens een stel dat al meerdere keren overboden was. Ik had het hele dossier zó voorbereid dat ze dit keer zonder voorbehoud van financiering konden bieden. En het lukte. Die mensen belden me met tranen in de ogen. Mooi toch.”  </p> <h2 id="Ondernemerschap-anchor">Ondernemerschap</h2> <p class="Paragraph SCXW217516753 BCX0 OutlineElement Ltr">Kelsey: “Ik geniet er sowieso van als alles op zijn plaats valt. Dat is zo lekker.” Mark: “En het maakt niet uit of je iemand helpt voor 2 of voor 7 ton. Als ik mijn creativiteit ook nog een beetje kwijt kan in een voorstel op maat, dan is mijn dag geslaagd. Dan komt het ondernemerschap om de hoek kijken – nog zo’n eigenschap die eigenlijk ommisbaar is in dit werk.”</p> </div> </div> </div> <div class="section section6 section6a" data-section-id="12719" data-layout-item-id="2296"> <div class="max-w-980 mx-auto"> <div class="card"> <div class="card-main"> <div class="html-content" id=""> <h2 id="Kelsey-anchor">Kelsey</h2> <p class="Paragraph SCXW217516753 BCX0 OutlineElement Ltr">Woont in Amsterdam samen met haar vriend, loopt hard (de eerste halve marathon is gedaan, een volgende is gepland) en reist het liefst de hele wereld over. Mexico en het Afrikaanse continent staan hoog op de wensenlijst.  </p> <h2 id="Mark-anchor">Mark</h2> <p class="Paragraph SCXW217516753 BCX0 OutlineElement Ltr">Is een echte sportman. Hij hockeyt, golft, skiet en fietst op racefiets en mountainbike. Ook Mark is een fervent reiziger. Hij trok al eens drie maanden door Afrika en plant nu een langere reis met zijn partner en kind.</p> </div> </div> <div class="card-aside"> <div class="media"> <picture class="media-picture"> <source media="(min-width: 1000px)" srcset="//cdn.radancy.eu/company/2618/cms/netherlands/foto-bibliotheek-nl/mark-kelsey-hypotheken-v2.jpg"> <img class="media-image" alt="Mark en Kelsey, hypotheek adviseurs ING" src="//cdn.radancy.eu/company/2618/cms/netherlands/foto-bibliotheek-nl/mark-kelsey-hypotheken-v2.jpg" loading="lazy" /> </picture> </div> </div> </div> </div> </div> </main> <footer> <div id="footer" class="section footer" data-section-id="6491" data-layout-item-id="1293"> <div class="footer__container"> <ul class="nav-footer link-list"> <li> <ul> <li><a href="/nl/search-jobs">Vacatures</a></li> <li><a href="/nl/about-ing">Over ING</a></li> </ul> </li> <li> <ul> <li><a href="/nl/working-at-ing">Werken bij ING</a></li> <li><a href="/nl/expertise-teams">Expertise & teams</a></li> </ul> </li> <li> <ul> <li><a href="/nl/early-careers">Early careers</a></li> <li><a href="/nl/diversity-inclusion-belonging">Diversiteit en inclusie</a></li> </ul> </li> <li> <ul> <li><a href="/nl/locations">Locaties</a></li> <li><a href="/nl/events">Evenementen</a></li> </ul> </li> </ul> <ul class="socials"> <li> <a class="btn btn-icon btn-icon--social btn-icon--social--linkedin" href="//www.linkedin.com/company/ing"> <span class="icon icon--linkedin"></span> <span class="sr-only"> LinkedIn </span> </a> </li> <li> <a class="btn btn-icon btn-icon--social btn-icon--social--twitter" href="//twitter.com/ing_news"> <span class="icon icon--twitter"></span> <span class="sr-only"> X </span> </a> </li> <li> <a class="btn btn-icon btn-icon--social btn-icon--social--youtube" href="//www.youtube.com/ing"> <span class="icon icon--youtube"></span> <span class="sr-only"> YouTube </span> </a> </li> </ul> </div> </div> <div id="footer-bottom" class="section footer-bottom" data-section-id="6504" data-layout-item-id="1293"> <div class="footer-bottom__container"> <ul class="nav-utils link-list"> <li>©2025 ING</li> <li> <a href="/nl/sitemap">Sitemap</a> </li> <li> <a href="/nl/privacy-statement">Privacyverklaring</a> </li> <li> <a href="/nl/cookie-statement">Cookieverklaring</a> </li> </ul> </div> </div> </footer> </div> <script src="//cdn.radancy.eu/bundles/jquery-client.js"></script> <script src="//cdn.radancy.eu/bundles/tb-corepack.js"></script> <script src="https://cdn.jsdelivr.net/gh/fancyapps/fancybox@3.5.7/dist/jquery.fancybox.min.js"></script> <script src="//cdn.radancy.eu/company/2618/gst_v1_0/js/accessible-slick/slick.min.js"></script> <script src="//cdn.radancy.eu/company/2618/js/1488-Primary-CMS-Theme.min.js"></script> <script src='//cdn.radancy.eu/js/client/recently-viewed-job-list.js'></script>  </body> </html>

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