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ui-type="V5S001" class="_1_w_aDs" style="background-color:#f2f6fa;background-image:url(https://bce.bdstatic.com/p3m/common-service/uploads/banner-pc-ccc_f5f4d1d.png);--banner-height:408px"><div class="gFNuBeFA v5-group-base"><div class="hCgyHgCF"><h1 class="__97Smpdd0">智能联络中心</h1></div><p class="wA8grczH">百度智能联络中心为用户提供“全媒体，智能化，稳定安全”的联络中心系统服务能力，帮助企业快速建立一流的客服中心。</p><div class="kIAe161w"><div class="Ek4ybOnS"><a class="kN_SngIz" href="https://console.bce.baidu.com/contact/#/contact/order" target="_blank" data-track-category="banner主区域" data-track-name="主按钮" data-track-value="立即购买">立即购买</a><a class="MFQO_fjx" href="https://cloud.baidu.com/survey/aiccsurvey.html" target="_blank" data-track-category="banner主区域" data-track-name="副按钮" data-track-value="联系我们">联系我们</a></div><div class="__1sZuthkX"><a class="C5JLWW2E" href="https://cloud.baidu.com/doc/AICC/s/wlg0owp37" target="_blank" data-track-category="banner主区域" data-track-name="文字链" data-track-value="帮助文档">帮助文档</a></div></div></div></section><div class="qaNyd8vJ" id="iEW_1Xi7"><div class="IYb6EB2J"><div class="container"><ul><li class="current"><span>产品功能</span></li><li class=""><span>产品优势</span></li><li class=""><span>应用场景</span></li><li class=""><span>相关产品</span></li><li class="j_kYDLbr"></li></ul></div></div></div><div ui-type="module-box"><section class="GXu8DdbV" ui-type="V5G025"><h2>产品功能</h2><div class="v5-group-base"><div class="_RVgYHTQ U0nZA0Ei"><div class="sISPUjGi"><i class="cxA1_FnM" style="background-image:url(https://bce.bdstatic.com/portal-icons/v5g025/bushuqinglianghua.png)"></i><div class="__2iwCTxxz"><h3>多媒体接入</h3><p><span>支持电话、chat，微信等多种媒体能力，快速构建和客户的联络渠道。</span></p></div></div><div class="sISPUjGi"><i class="cxA1_FnM" style="background-image:url(https://bce.bdstatic.com/portal-icons/v5g025/chaodiyanshi.png)"></i><div class="__2iwCTxxz"><h3>智能路由排队</h3><p><span>支持按排队时长，客户等级，会话时长，技能等级等多种路由排队策略。</span></p></div></div><div class="sISPUjGi"><i class="cxA1_FnM" style="background-image:url(https://bce.bdstatic.com/portal-icons/v5g025/gaoxingneng.png)"></i><div class="__2iwCTxxz"><h3>智能机器人</h3><p><span>提供可视化智能对话能力，快速构建智能语音导航，智能文本客服能力。</span></p></div></div><div class="sISPUjGi"><i class="cxA1_FnM" style="background-image:url(https://bce.bdstatic.com/portal-icons/v5g025/yunwei.png)"></i><div class="__2iwCTxxz"><h3>坐席工作台</h3><p><span>支持同时处理多种媒体客服服务请求能力，方便坐席高效完成业务处理。</span></p></div></div><div class="sISPUjGi"><i class="cxA1_FnM" style="background-image:url(https://bce.bdstatic.com/portal-icons/v5g025/liuliangchengbendi.png)"></i><div class="__2iwCTxxz"><h3>预览外呼</h3><p><span>支持名单上传、分配、回收全流程的预览外呼任务管理配置，统一管理外呼过程。</span></p></div></div><div class="sISPUjGi"><i class="cxA1_FnM" style="background-image:url(https://bce.bdstatic.com/portal-icons/v5g025/changjingfengfu.png)"></i><div class="__2iwCTxxz"><h3>客户管理</h3><p><span>提供客户管理，对话小结记录能力，支持根据业务需要，自助完成业务字段扩展。</span></p></div></div><div class="sISPUjGi"><i class="cxA1_FnM" style="background-image:url(https://bce.bdstatic.com/portal-icons/v5g025/shengmingzhouqi.png)"></i><div class="__2iwCTxxz"><h3>监控报表</h3><p><span>提供实时的坐席，技能组监控能力；支持基于客户、坐席、技能组等维度的明细和统计报表。</span></p></div></div><div class="sISPUjGi"><i class="cxA1_FnM" style="background-image:url(https://bce.bdstatic.com/portal-icons/v5g025/fengfude_api.png)"></i><div class="__2iwCTxxz"><h3>开放接口</h3><p><span>提供丰富的开放能力接口，用户可根据需求，轻松完成和现有CRM系统的对接。</span></p></div></div></div></div></section><section class="P7hDnG23" ui-type="V5G021"><h2>产品优势</h2><div class="x95_CFuS v5-group-base"><ul><li class="eOKGfBU8 DvOkN3hd"><div class="voSgCshl" style="background-image:url(https://bce.bdstatic.com/p3m/common-service/uploads/tanxingkuoronggx_f872d4c.png)"></div><div class="y7OE_B5Y"><h3 class="MGdywI8e"><span class="MGdywI8e">弹性扩容</span></h3><dl><dt style="background-image:url(https://bce.bdstatic.com/portal-icons/product/16px_xiaolvyun.svg)"></dt><dd><span>无需部署，灵活配置，按需付费，资源弹性扩容；根据业务随时调整系统容量，快速支持业务发展。</span></dd></dl></div></li><li class="eOKGfBU8 DvOkN3hd"><div class="voSgCshl" style="background-image:url(https://bce.bdstatic.com/p3m/common-service/uploads/xingnengtufagx_98188e7.png)"></div><div class="y7OE_B5Y"><h3 class="MGdywI8e"><span class="MGdywI8e">稳定可靠</span></h3><dl><dt style="background-image:url(https://bce.bdstatic.com/portal-icons/product/16px_anquanjiancefuwu.svg)"></dt><dd><span>大规模集群部署下的智能调度策略，支持高并发，专业运维团队7*24小时服务监控</span></dd></dl></div></li><li class="eOKGfBU8 DvOkN3hd"><div class="voSgCshl" style="background-image:url(https://bce.bdstatic.com/p3m/common-service/uploads/zhinengcunchuwx_5dc3b77.png)"></div><div class="y7OE_B5Y"><h3 class="MGdywI8e"><span class="MGdywI8e">线路丰富</span></h3><dl><dt style="background-image:url(https://bce.bdstatic.com/portal-icons/product/16px_yuyintonghua.svg)"></dt><dd><span>提供全国范围内的线路资源，支持对接客户自有或三方SIP线路资源能力。</span></dd></dl></div></li><li class="eOKGfBU8 DvOkN3hd"><div class="voSgCshl" style="background-image:url(https://bce.bdstatic.com/p3m/common-service/uploads/anquanheguigx_638452b.png)"></div><div class="y7OE_B5Y"><h3 class="MGdywI8e"><span class="MGdywI8e">安全保障</span></h3><dl><dt style="background-image:url(https://bce.bdstatic.com/portal-icons/product/16px_haomayinsibaohufuwu.svg)"></dt><dd><span>先进的安全架构，完善的安全机制，敏感数据加密存储，保护用户通信隐私，保障系统安全性。</span></dd></dl></div></li></ul></div></section><section class="YSwxd47z" ui-type="V5G020B"><h2>应用场景</h2><div class="v5-group-base"><div class="ant-tabs ant-tabs-top u-tab"><div class="u-tabs-nav-list"><div class="u-tab-item u-tab-item-active"><div class="u-tab-item-inner">电话客服<div class="border"></div></div></div><div class="u-tab-item"><div class="u-tab-item-inner">电话回访<div class="border"></div></div></div><div class="u-tab-item"><div class="u-tab-item-inner">多媒体客服<div class="border"></div></div></div></div><div class="ant-tabs-content-holder"><div class="ant-tabs-content ant-tabs-content-top"><div role="tabpanel" tabindex="0" aria-hidden="false" class="ant-tabs-tabpane ant-tabs-tabpane-active"><div class="Tc0OhEUg"><div class="_6AlVLR8"><div class="nDB3CXZt"><h4>电话客服</h4><p class="__2bKb4LKh">适用于有电话产品咨询，产品售后等需求企业，支持客户字段自定义、客户资料初始化导入、客户电话受理、问题记录与转接、满意度调查、客户回访、通话录音等全流程系统能力；支持IVR，智能导航能力，帮助企业高效服务客户。</p></div><div class="__2p0Asvca"><h4></h4><ul></ul></div></div><div class="__5WVkTbsK"><div class="__9wR89cSR"></div><img src="https://bce.bdstatic.com/p3m/common-service/uploads/changjing01_c918425.jpeg" alt="电话客服"/></div></div></div></div></div></div></div></section><section class="__5_9Adhat" ui-type="V5G023"><h2>相关产品</h2><div class="u3Wzm_O4 v5-group-base"><ul><li class="__6i3lyUvO"><a class="cN6XxF_9 mHcfVZ1Y" href="https://cloud.baidu.com/product/ccc.html" target="_blank"><div class="luYpWHaZ"><img src="https://bce.bdstatic.com/portal-icons/product/16px_yuyintonghua.svg" alt="icon"/><img class="MAJoKZl_" src="https://bce.bdstatic.com/portal-icons/product/16px_yuyintonghua@b.svg" alt="active icon"/><h3>智能外呼</h3></div><p class="ifWsJITb">机器人代替人完成电话外呼任务，外呼效率高，投入成本低。</p></a></li><li class="__6i3lyUvO"><a class="cN6XxF_9 mHcfVZ1Y" href="https://ai.baidu.com/solution/peixun" target="_blank"><div class="luYpWHaZ"><img src="https://bce.bdstatic.com/portal-icons/product/16px_xiling-zhinengshuzirenpingtai.svg" alt="icon"/><img class="MAJoKZl_" src="https://bce.bdstatic.com/portal-icons/product/16px_xiling-zhinengshuzirenpingtai@b.svg" alt="active icon"/><h3>智能培训</h3></div><p class="ifWsJITb">机器人模拟客户完成和坐席的实操对练，快速提升开口能力，降低培训成本。</p></a></li><li class="__6i3lyUvO"><a class="cN6XxF_9 mHcfVZ1Y" href="https://cloud.baidu.com/product/unit?navigation=0903" target="_blank"><div class="luYpWHaZ"><img src="https://bce.bdstatic.com/portal-icons/product/16px_yuyintongzhi.svg" alt="icon"/><img class="MAJoKZl_" src="https://bce.bdstatic.com/portal-icons/product/16px_yuyintongzhi@b.svg" alt="active icon"/><h3>智能对话</h3></div><p class="ifWsJITb">百度先进的对话配置平台，企业可根据需要开发、构建自己的机器人产品。</p></a></li></ul></div></section></div></div></div><script id="__NEXT_DATA__" 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