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w-dropdown-toggle"><div class="icon-4 w-icon-dropdown-toggle"></div><div class="menu-item no-link">Products</div></div><nav class="dropdown-bg w-dropdown-list"><div class="div-block-619"><a href="/products" class="menu-item dropdown w-dropdown-link">Be My Eyes App</a></div><div class="div-block-620"><a href="/mobile-app" class="menu-item dropdown w-dropdown-link">- for smartphones & tablets</a></div><div class="div-block-621"><a href="/be-my-eyes-for-windows" class="menu-item dropdown w-dropdown-link">- for Windows</a></div><div class="div-block-621"><a href="/ray-ban-meta" class="menu-item dropdown w-dropdown-link">- for smartglasses</a></div><div class="div-block-622"><a href="/accessible-service-suite" class="menu-item dropdown w-dropdown-link">Accessible Service Suite</a></div><div><a href="/service-directory" class="menu-item dropdown w-dropdown-link">- Service Directory</a></div><div><a href="/service-ai" class="menu-item dropdown w-dropdown-link">- Service AI</a></div><div><a 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class="div-block-195"></div></div><div class="right"><h1 class="heading-98">Get Started</h1></div></div><div class="subsection-body w-clearfix"><div class="left"><div class="div-block-195"></div></div><div class="right"><div class="div-block-200"><p>Welcome to Be My Eyes! Whether or not you are already a part of our community of over 8 million volunteers, we want to welcome you as an official Be My Eyes Support Provider! Here are some things you need to know.</p><p>Be My Eyes mobile app is a free app (iOS + Android) that connects those who have vision impairments with supporters in over 150 countries and 180 languages. Users can also connect with a company expert for usability assistance — and that’s where you come in!<br/></p><p>Whether you're providing support to consumers (<strong>Accessible Customer Service</strong>), internally (<strong>Be My Eyes for Work</strong>) or for an event (<strong>Be My Eyes Experiences</strong>), you'll be using our assistance software to answer calls and track your engagement on the platform.</p><h2 class="heading-97">Admin & Manager</h2><p>Be My Eyes Manager app allows you to access important metrics of call success rates, average waiting times and customer feedback. Customize your company profile, manage your team and gather actionable insight into your customer journey.</p><a href="https://bemyeyes.zendesk.com/hc/en-us/articles/360013892018-Access-the-Manager-App" class="link-32"><span class="text-span-9">1 </span>Access the Be My Eyes Manager app</a><a href="https://bemyeyes.zendesk.com/hc/en-us/articles/360013795717-Manager-vs-Agent-What-s-the-Difference-" class="link-32"><span class="text-span-9">2 </span>Manager vs. Agent - What's the difference?</a><a href="https://bemyeyes.zendesk.com/hc/en-us/articles/360012867778-Key-Features-of-the-Manager-App" class="link-32"><span class="text-span-9">3 </span>Key Features of the Manager App</a><a href="https://bemyeyes.zendesk.com/hc/en-us/articles/360013002737-How-to-Best-Analyze-and-Use-your-Data" class="link-32"><span class="text-span-9">4 </span>How to Best Analyze and Use your Data</a><a href="https://bemyeyes.zendesk.com/hc/en-us/articles/360013002677-How-to-Market-your-Be-My-Eyes-Solution-to-End-Users" class="link-32"><span class="text-span-9">5</span>How to Market your Be My Eyes Solution to End Users</a><h2 class="heading-97">Agents</h2><p>Be My Eyes Agent web app offers a simple way to receive video calls.</p><a href="https://bemyeyes.zendesk.com/hc/en-us/articles/360013900978-Access-the-Agent-Web-App" class="link-32"><span class="text-span-9">1 </span>Access the Be My Eyes Agent web app</a><a href="https://bemyeyes.zendesk.com/hc/en-us/articles/360013901178-Setup-your-Headset-and-Microphone" class="link-32"><span class="text-span-9">2 </span>Setup your headset and microphone</a><a href="https://bemyeyes.zendesk.com/hc/en-us/articles/360013804877-Managing-your-Availability" class="link-32"><span class="text-span-9">3 </span>Managing your availability</a><a href="https://bemyeyes.zendesk.com/hc/en-us/articles/360012867898-In-call-Features" class="link-32"><span class="text-span-9">4 </span>In-call features</a><a href="https://bemyeyes.zendesk.com/hc/en-us/articles/360012867918-Tips-for-Effective-Visual-Interpretation" class="link-32"><span class="text-span-9">5</span>Tips for Effective Visual Interpretation</a><p>If you are not a full-time call center agent, we recommend logging in as an agent via the Be My Eyes mobile app.</p><a href="https://bemyeyes.zendesk.com/hc/en-us/articles/360014169117-Mobile-vs-Web-App-What-s-the-Difference" class="link-32"><span class="text-span-9">1 </span>Mobile vs. Web App: What's the Difference?</a><a href="https://bemyeyes.zendesk.com/hc/en-us/articles/360012765877-Using-the-Mobile-App" class="link-32"><span class="text-span-9">2 </span>Using the Mobile App</a></div></div></div><div class="section-title-new w-clearfix"><div class="left"><div class="onboarding-section-icon-2"></div><div class="div-block-195"></div></div><div class="right"><h1 class="heading-98">Training Material</h1></div></div><div class="subsection-body w-clearfix"><div class="left"><div class="div-block-195"></div></div><div class="right"><div class="div-block-200"><p>To set you off for a good start, we prepared the following training materials.</p><h2 class="heading-97">Guides</h2><div class="w-layout-grid grid-16"><a href="https://drive.google.com/file/d/1adYamMl-U8_Jgp9O0CdFQripPaFIoQFZ/view?usp=sharing" target="_blank" class="link-block-17-copy w-inline-block"><div class="div-block-201"><img src="https://cdn.prod.website-files.com/5a5de2c1a0eb5000019e4dc0/5f71e5da5d9c195a2e609717_guide-manager%20(1).png" loading="lazy" width="250" alt="" class="image-65"/><div class="text-block-80">PDF</div></div><div class="text-block-78"><span class="text-span-10">Manager App</span>Getting Started Guide</div></a><a href="https://drive.google.com/file/d/1kmcPdl3s0vsxkSUE9NYAgUVQPZy7n-y4/view?usp=sharing" target="_blank" class="link-block-17-copy w-inline-block"><div class="div-block-201"><img src="https://cdn.prod.website-files.com/5a5de2c1a0eb5000019e4dc0/5f71e621a85b921ec9d34317_guide-agent%20(1).png" loading="lazy" width="250" alt="" class="image-65"/><div class="text-block-80">PDF</div></div><div class="text-block-78"><span class="text-span-10">Agent App</span>Getting Started Guide</div></a></div><h2 class="heading-97">Videos</h2><div class="w-layout-grid grid-16"><a href="https://youtu.be/F5Qse54BI0A" target="_blank" class="link-block-17-copy w-inline-block"><div class="div-block-201"><img src="https://cdn.prod.website-files.com/5a5de2c1a0eb5000019e4dc0/5f9bdf99566eba3569807533_video-manager.png" loading="lazy" width="250" alt="" class="image-65"/><div class="text-block-80">3:50</div></div><div class="text-block-78"><span class="text-span-10">Manager App</span>Manager Dashboard Tutorial</div></a><a href="https://youtu.be/_vc0ue-8b8c" target="_blank" class="link-block-17-copy w-inline-block"><div class="div-block-201"><img src="https://cdn.prod.website-files.com/5a5de2c1a0eb5000019e4dc0/5f71eab57328f50260b7e0a2_video-agent.png" loading="lazy" width="250" alt="" class="image-65"/><div class="text-block-80">2:32</div></div><div class="text-block-78"><span class="text-span-10">Agent App</span> General Overview</div></a><a href="https://www.youtube.com/watch?v=MfidUNwIQV4" target="_blank" class="link-block-17-copy w-inline-block"><div class="div-block-201"><img src="https://cdn.prod.website-files.com/5a5de2c1a0eb5000019e4dc0/61f7c4d65182ef6ec00550cd_video-answering%20a%20call%20tutorial.png" loading="lazy" width="250" alt="" class="image-65"/><div class="text-block-80">2:32</div></div><div class="text-block-78"><span class="text-span-10">Mobile app</span>How to Log In</div></a><a href="https://www.youtube.com/watch?v=TfJIuH1nXO0" target="_blank" class="link-block-17-copy w-inline-block"><div class="div-block-201"><img src="https://cdn.prod.website-files.com/5a5de2c1a0eb5000019e4dc0/61f7c4d7e828bdf60410c904_video-agent-tutorial.png" loading="lazy" width="250" alt="" class="image-65"/><div class="text-block-80">2:32</div></div><div class="text-block-78"><span class="text-span-10">Mobile app</span>How to Answer a Call</div></a></div></div></div></div><div class="subsection-title w-clearfix"><div class="left"><div class="div-block-202"></div></div></div></div></div></div><div class="footer-2022 bme-app-hide"><div class="w-container"><div class="w-layout-grid footer-grid"><img src="https://cdn.prod.website-files.com/5a5de2c1a0eb5000019e4dc0/5ebe90af6ff4e60e31d228d3_webinar-logo-BME.png" loading="lazy" width="106" id="w-node-_5f917bab-fdfc-bc03-65b4-d27f130e6744-130e6741" alt=""/><div id="w-node-_5f917bab-fdfc-bc03-65b4-d27f130e6745-130e6741" class="footer-column"><h2 class="heading-129">Solutions</h2><ul role="list" class="list"><li><a href="/accessible-customer-service" class="link-block-33 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