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Get Cloud Billing support | Support Documentation | Google Cloud
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gc-analytics-event " track-type="nav" track-metadata-position="nav - reference" track-metadata-module="primary nav" data-category="Site-Wide Custom Events" data-label="Tab: Reference" track-name="reference" > Reference </a> </tab> <tab > <a href="https://cloud.google.com/support/docs/support" track-metadata-eventdetail="https://cloud.google.com/support/docs/support" class="devsite-tabs-content gc-analytics-event " track-type="nav" track-metadata-position="nav - support" track-metadata-module="primary nav" data-category="Site-Wide Custom Events" data-label="Tab: Support" track-name="support" > Support </a> </tab> </nav> </cloudx-tabs-nav> <div class="devsite-product-button-row"> <a href="https://cloud.google.com/contact" class="cta-button-secondary button " data-overflow-wrapper="tab" track-name="sales" track-type="contact" data-overflow="devsite-tabs-wrapper" track-metadata-eventDetail="nav" track-metadata-position="nav" data-overflow-container="left" >Contact Us</a> <a href="//console.cloud.google.com/freetrial" class="cloud-free-trial-button cta-button-primary button-primary button cloud-button cloud-button--primary " data-overflow-container="right" track-type="freeTrial" track-name="gcpCta" track-metadata-eventDetail="nav" referrerpolicy="no-referrer-when-downgrade" track-metadata-position="nav" data-overflow-class="devsite-header-link devsite-top-button button cloud-free-trial-button cloud-free-trial-enabled cloud-button cloud-button--primary" data-overflow="devsite-top-logo-row" >Start free</a> </div> </div> </div> </div> </div> </devsite-header> <devsite-book-nav scrollbars > <div class="devsite-book-nav-filter" > <span class="filter-list-icon material-icons" aria-hidden="true"></span> <input type="text" placeholder="Filter" aria-label="Type to filter" role="searchbox"> <span class="filter-clear-button hidden" data-title="Clear filter" aria-label="Clear filter" role="button" tabindex="0"></span> </div> <nav class="devsite-book-nav devsite-nav nocontent" aria-label="Side menu"> <div class="devsite-mobile-header"> <button type="button" id="devsite-close-nav" class="devsite-header-icon-button button-flat material-icons gc-analytics-event" data-category="Site-Wide Custom Events" data-label="Close navigation" aria-label="Close navigation"> </button> <div class="devsite-product-name-wrapper"> <a href="/" class="devsite-site-logo-link gc-analytics-event" data-category="Site-Wide Custom Events" data-label="Site logo" track-type="globalNav" track-name="googleCloud" track-metadata-position="nav" track-metadata-eventDetail="nav"> <picture> <img src="https://www.gstatic.com/devrel-devsite/prod/v870e399c64f7c43c99a3043db4b3a74327bb93d0914e84a0c3dba90bbfd67625/cloud/images/cloud-logo.svg" class="devsite-site-logo" alt="Google Cloud"> </picture> </a> <span class="devsite-product-name"> <ul class="devsite-breadcrumb-list" > <li class="devsite-breadcrumb-item devsite-has-google-wordmark"> </li> </ul> </span> </div> </div> <div class="devsite-book-nav-wrapper"> <div class="devsite-mobile-nav-top"> <ul class="devsite-nav-list"> <li class="devsite-nav-item"> <a href="/docs" class="devsite-nav-title gc-analytics-event devsite-nav-active" data-category="Site-Wide Custom Events" data-label="Tab: Documentation" track-name="docs-home" track-link-column-type="single-column" data-category="Site-Wide Custom Events" data-label="Responsive Tab: Documentation" track-type="globalNav" track-metadata-eventDetail="globalMenu" track-metadata-position="nav"> <span class="devsite-nav-text" tooltip > Documentation </span> </a> <ul class="devsite-nav-responsive-tabs"> <li class="devsite-nav-item"> <a href="/support/docs" class="devsite-nav-title gc-analytics-event devsite-nav-has-children devsite-nav-active" data-category="Site-Wide Custom Events" data-label="Tab: Guides" track-name="guides" data-category="Site-Wide Custom Events" data-label="Responsive Tab: Guides" track-type="globalNav" track-metadata-eventDetail="globalMenu" track-metadata-position="nav"> <span class="devsite-nav-text" tooltip menu="_book"> Guides </span> <span class="devsite-nav-icon material-icons" data-icon="forward" menu="_book"> </span> </a> </li> <li class="devsite-nav-item"> <a href="/support/docs/apis" class="devsite-nav-title gc-analytics-event devsite-nav-has-children " data-category="Site-Wide Custom Events" data-label="Tab: Reference" track-name="reference" data-category="Site-Wide Custom Events" data-label="Responsive Tab: Reference" track-type="globalNav" track-metadata-eventDetail="globalMenu" track-metadata-position="nav"> <span class="devsite-nav-text" tooltip > Reference </span> <span class="devsite-nav-icon material-icons" data-icon="forward" > </span> </a> </li> <li class="devsite-nav-item"> <a href="/support/docs/support" class="devsite-nav-title gc-analytics-event devsite-nav-has-children " data-category="Site-Wide Custom Events" data-label="Tab: Support" track-name="support" data-category="Site-Wide Custom Events" data-label="Responsive Tab: Support" track-type="globalNav" track-metadata-eventDetail="globalMenu" track-metadata-position="nav"> <span class="devsite-nav-text" tooltip > Support </span> <span class="devsite-nav-icon material-icons" data-icon="forward" > </span> </a> </li> </ul> </li> <li class="devsite-nav-item"> <a href="/docs/tech-area-overviews" class="devsite-nav-title gc-analytics-event " data-category="Site-Wide Custom Events" data-label="Tab: Technology areas" track-name="technology-areas" track-link-column-type="single-column" data-category="Site-Wide Custom Events" data-label="Responsive Tab: Technology areas" track-type="globalNav" track-metadata-eventDetail="globalMenu" track-metadata-position="nav"> <span class="devsite-nav-text" tooltip > Technology areas </span> </a> <ul class="devsite-nav-responsive-tabs devsite-nav-has-menu "> <li class="devsite-nav-item"> <span class="devsite-nav-title" tooltip data-category="Site-Wide Custom Events" data-label="Tab: Technology areas" track-name="technology-areas" track-link-column-type="single-column" > <span class="devsite-nav-text" tooltip menu="Technology areas"> More </span> <span class="devsite-nav-icon material-icons" data-icon="forward" menu="Technology areas"> </span> </span> </li> </ul> </li> <li class="devsite-nav-item"> <a href="/docs/cross-product-overviews" class="devsite-nav-title gc-analytics-event " data-category="Site-Wide Custom Events" data-label="Tab: Cross-product tools" track-name="crossproduct" track-link-column-type="single-column" data-category="Site-Wide Custom Events" data-label="Responsive Tab: Cross-product tools" track-type="globalNav" track-metadata-eventDetail="globalMenu" track-metadata-position="nav"> <span class="devsite-nav-text" tooltip > Cross-product tools </span> </a> <ul class="devsite-nav-responsive-tabs devsite-nav-has-menu "> <li class="devsite-nav-item"> <span class="devsite-nav-title" tooltip data-category="Site-Wide Custom Events" data-label="Tab: Cross-product tools" track-name="crossproduct" track-link-column-type="single-column" > <span class="devsite-nav-text" tooltip menu="Cross-product tools"> More </span> <span class="devsite-nav-icon material-icons" data-icon="forward" menu="Cross-product tools"> </span> </span> </li> </ul> </li> <li class="devsite-nav-item"> <a href="/" class="devsite-nav-title gc-analytics-event " data-category="Site-Wide Custom Events" data-label="Tab: Related sites" track-name="related-sites" track-link-column-type="single-column" data-category="Site-Wide Custom Events" data-label="Responsive Tab: Related sites" track-type="globalNav" track-metadata-eventDetail="globalMenu" track-metadata-position="nav"> <span class="devsite-nav-text" tooltip > Related sites </span> </a> <ul class="devsite-nav-responsive-tabs devsite-nav-has-menu "> <li class="devsite-nav-item"> <span class="devsite-nav-title" tooltip data-category="Site-Wide Custom Events" data-label="Tab: Related sites" track-name="related-sites" track-link-column-type="single-column" > <span class="devsite-nav-text" tooltip menu="Related sites"> More </span> <span class="devsite-nav-icon material-icons" data-icon="forward" menu="Related sites"> </span> </span> </li> </ul> </li> <li class="devsite-nav-item"> <a href="//console.cloud.google.com/" class="devsite-nav-title gc-analytics-event " track-type="globalNav" referrerpolicy="no-referrer-when-downgrade" track-name="console" track-metadata-position="nav" track-metadata-eventDetail="nav" data-category="Site-Wide Custom Events" data-label="Responsive Tab: Console" track-type="navMenu" track-metadata-eventDetail="globalMenu" track-metadata-position="nav"> <span class="devsite-nav-text" tooltip > Console </span> </a> </li> <li class="devsite-nav-item"> <a href="/contact" class="cta-button-secondary button" data-overflow-wrapper="tab" track-name="sales" track-type="contact" data-overflow="devsite-tabs-wrapper" track-metadata-eventDetail="nav" track-metadata-position="nav" data-overflow-container="left" data-category="Site-Wide Custom Events" data-label="Responsive Tab: Contact Us" track-type="navMenu" track-metadata-eventDetail="globalMenu" track-metadata-position="nav"> <span class="devsite-nav-text" tooltip > Contact Us </span> </a> </li> <li class="devsite-nav-item"> <a href="//console.cloud.google.com/freetrial" class="cloud-free-trial-button cta-button-primary button-primary button cloud-button cloud-button--primary" data-overflow-container="right" track-type="freeTrial" track-name="gcpCta" track-metadata-eventDetail="nav" referrerpolicy="no-referrer-when-downgrade" track-metadata-position="nav" data-overflow-class="devsite-header-link devsite-top-button button cloud-free-trial-button cloud-free-trial-enabled cloud-button cloud-button--primary" data-overflow="devsite-top-logo-row" data-category="Site-Wide Custom Events" data-label="Responsive Tab: Start free" track-type="navMenu" track-metadata-eventDetail="globalMenu" track-metadata-position="nav"> <span class="devsite-nav-text" tooltip > Start free </span> </a> </li> </ul> </div> <div class="devsite-mobile-nav-bottom"> <ul class="devsite-nav-list" menu="_book"> <li class="devsite-nav-item devsite-nav-heading"><div class="devsite-nav-title devsite-nav-title-no-path"> <span class="devsite-nav-text" tooltip>Cloud Customer Care</span> </div></li> <li class="devsite-nav-item"><a href="/support/docs" class="devsite-nav-title gc-analytics-event" data-category="Site-Wide Custom Events" data-label="Book nav link, pathname: /support/docs" track-type="bookNav" track-name="click" track-metadata-eventdetail="/support/docs" ><span class="devsite-nav-text" tooltip>Documentation</span></a></li> <li class="devsite-nav-item devsite-nav-external"><a href="/support" class="devsite-nav-title gc-analytics-event" data-category="Site-Wide Custom Events" data-label="Book nav link, pathname: /support" track-type="bookNav" track-name="click" track-metadata-eventdetail="/support" ><span class="devsite-nav-text" tooltip>Product overview</span><span class="devsite-nav-icon material-icons" data-icon="external" data-title="External" aria-hidden="true"></span></a></li> <li class="devsite-nav-item devsite-nav-heading"><div class="devsite-nav-title devsite-nav-title-no-path"> <span class="devsite-nav-text" tooltip>How-to guides</span> </div></li> <li class="devsite-nav-item"><a href="/support/docs/access-control" class="devsite-nav-title gc-analytics-event" data-category="Site-Wide Custom Events" data-label="Book nav link, pathname: /support/docs/access-control" track-type="bookNav" track-name="click" track-metadata-eventdetail="/support/docs/access-control" ><span class="devsite-nav-text" tooltip>Access control with IAM</span></a></li> <li class="devsite-nav-item devsite-nav-expandable"><div class="devsite-expandable-nav"> <a class="devsite-nav-toggle" aria-hidden="true"></a><div class="devsite-nav-title devsite-nav-title-no-path" tabindex="0" role="button"> <span class="devsite-nav-text" tooltip>Purchasing a support service</span> </div><ul class="devsite-nav-section"><li class="devsite-nav-item"><a href="/support/docs/purchasing-setting-up-standard" class="devsite-nav-title gc-analytics-event" data-category="Site-Wide Custom Events" data-label="Book nav link, pathname: /support/docs/purchasing-setting-up-standard" track-type="bookNav" track-name="click" track-metadata-eventdetail="/support/docs/purchasing-setting-up-standard" ><span class="devsite-nav-text" tooltip>Purchasing and setting up Standard Support</span></a></li><li class="devsite-nav-item"><a href="/support/docs/purchasing-setting-up-enhanced" class="devsite-nav-title gc-analytics-event" data-category="Site-Wide Custom Events" data-label="Book nav link, pathname: /support/docs/purchasing-setting-up-enhanced" track-type="bookNav" track-name="click" track-metadata-eventdetail="/support/docs/purchasing-setting-up-enhanced" ><span class="devsite-nav-text" tooltip>Purchasing and setting up Enhanced Support</span></a></li></ul></div></li> <li class="devsite-nav-item"><a href="/support/docs/customer-care-procedures" class="devsite-nav-title gc-analytics-event" data-category="Site-Wide Custom Events" data-label="Book nav link, pathname: /support/docs/customer-care-procedures" track-type="bookNav" track-name="click" track-metadata-eventdetail="/support/docs/customer-care-procedures" ><span class="devsite-nav-text" tooltip>Customer Care procedures</span></a></li> <li class="devsite-nav-item"><a href="/support/docs/privacy-best-practices" class="devsite-nav-title gc-analytics-event" data-category="Site-Wide Custom Events" data-label="Book nav link, pathname: /support/docs/privacy-best-practices" track-type="bookNav" track-name="click" track-metadata-eventdetail="/support/docs/privacy-best-practices" ><span class="devsite-nav-text" tooltip>Privacy best practices</span></a></li> <li class="devsite-nav-item devsite-nav-expandable"><div class="devsite-expandable-nav"> <a class="devsite-nav-toggle" aria-hidden="true"></a><div class="devsite-nav-title devsite-nav-title-no-path" tabindex="0" role="button"> <span class="devsite-nav-text" tooltip>Changing your support service</span> </div><ul class="devsite-nav-section"><li class="devsite-nav-item"><a href="/support/docs/downgrade" class="devsite-nav-title gc-analytics-event" data-category="Site-Wide Custom Events" data-label="Book nav link, pathname: /support/docs/downgrade" track-type="bookNav" track-name="click" track-metadata-eventdetail="/support/docs/downgrade" ><span class="devsite-nav-text" tooltip>Downgrading your support service </span></a></li></ul></div></li> <li class="devsite-nav-item"><a href="/support/docs/integrations" class="devsite-nav-title gc-analytics-event" data-category="Site-Wide Custom Events" data-label="Book nav link, pathname: /support/docs/integrations" track-type="bookNav" track-name="click" track-metadata-eventdetail="/support/docs/integrations" ><span class="devsite-nav-text" tooltip>Google Cloud and acquisitions integration support</span></a></li> <li class="devsite-nav-item"><a href="/support/docs/close-account" class="devsite-nav-title gc-analytics-event" data-category="Site-Wide Custom Events" data-label="Book nav link, pathname: /support/docs/close-account" track-type="bookNav" track-name="click" track-metadata-eventdetail="/support/docs/close-account" ><span class="devsite-nav-text" tooltip>Closing your Customer Care account</span></a></li> <li class="devsite-nav-item"><a href="/support/billing" class="devsite-nav-title gc-analytics-event" data-category="Site-Wide Custom Events" data-label="Book nav link, pathname: /support/billing" track-type="bookNav" track-name="click" track-metadata-eventdetail="/support/billing" ><span class="devsite-nav-text" tooltip>Get support for billing issues</span></a></li> <li class="devsite-nav-item"><a href="/support/docs/manage-billing-cases" class="devsite-nav-title gc-analytics-event" data-category="Site-Wide Custom Events" data-label="Book nav link, pathname: /support/docs/manage-billing-cases" track-type="bookNav" track-name="click" track-metadata-eventdetail="/support/docs/manage-billing-cases" ><span class="devsite-nav-text" tooltip>Manage your Cloud Billing support cases</span></a></li> <li class="devsite-nav-item devsite-nav-heading"><div class="devsite-nav-title devsite-nav-title-no-path"> <span class="devsite-nav-text" tooltip>Concepts</span> </div></li> <li class="devsite-nav-item devsite-nav-expandable"><div class="devsite-expandable-nav"> <a class="devsite-nav-toggle" aria-hidden="true"></a><div class="devsite-nav-title devsite-nav-title-no-path" tabindex="0" role="button"> <span class="devsite-nav-text" tooltip>Customer Care technical support services</span> </div><ul class="devsite-nav-section"><li class="devsite-nav-item"><a href="/support/docs/standard" class="devsite-nav-title gc-analytics-event" data-category="Site-Wide Custom Events" data-label="Book nav link, pathname: /support/docs/standard" track-type="bookNav" track-name="click" track-metadata-eventdetail="/support/docs/standard" ><span class="devsite-nav-text" tooltip>Standard Support overview</span></a></li><li class="devsite-nav-item"><a href="/support/docs/enhanced" class="devsite-nav-title gc-analytics-event" data-category="Site-Wide Custom Events" data-label="Book nav link, pathname: /support/docs/enhanced" track-type="bookNav" track-name="click" track-metadata-eventdetail="/support/docs/enhanced" ><span class="devsite-nav-text" tooltip>Enhanced Support overview</span></a></li><li class="devsite-nav-item"><a href="/support/docs/premium" class="devsite-nav-title gc-analytics-event" data-category="Site-Wide Custom Events" data-label="Book nav link, pathname: /support/docs/premium" track-type="bookNav" track-name="click" track-metadata-eventdetail="/support/docs/premium" ><span class="devsite-nav-text" tooltip>Premium Support overview</span></a></li></ul></div></li> <li class="devsite-nav-item"><a href="/support/docs/best-practices" class="devsite-nav-title gc-analytics-event" data-category="Site-Wide Custom Events" data-label="Book nav link, pathname: /support/docs/best-practices" track-type="bookNav" track-name="click" track-metadata-eventdetail="/support/docs/best-practices" ><span class="devsite-nav-text" tooltip>Best practices for working with Customer Care</span></a></li> <li class="devsite-nav-item"><a href="/support/docs/language-working-hours" class="devsite-nav-title gc-analytics-event" data-category="Site-Wide Custom Events" data-label="Book nav link, pathname: /support/docs/language-working-hours" track-type="bookNav" track-name="click" track-metadata-eventdetail="/support/docs/language-working-hours" ><span class="devsite-nav-text" tooltip>Language support and working hours</span></a></li> <li class="devsite-nav-item"><a href="/support/docs/third-party" class="devsite-nav-title gc-analytics-event" data-category="Site-Wide Custom Events" data-label="Book nav link, pathname: /support/docs/third-party" track-type="bookNav" track-name="click" track-metadata-eventdetail="/support/docs/third-party" ><span class="devsite-nav-text" tooltip>Third-Party Technology Support</span></a></li> <li class="devsite-nav-item"><a href="/support/docs/dashboard" class="devsite-nav-title gc-analytics-event" data-category="Site-Wide Custom Events" data-label="Book nav link, pathname: /support/docs/dashboard" track-type="bookNav" track-name="click" track-metadata-eventdetail="/support/docs/dashboard" ><span class="devsite-nav-text" tooltip>Incidents and Google Cloud Service Health</span></a></li> <li class="devsite-nav-item"><a href="/support/docs/shutdown" class="devsite-nav-title gc-analytics-event" data-category="Site-Wide Custom Events" data-label="Book nav link, pathname: /support/docs/shutdown" track-type="bookNav" track-name="click" track-metadata-eventdetail="/support/docs/shutdown" ><span class="devsite-nav-text" tooltip>Support services shutdown</span></a></li> <li class="devsite-nav-item"><a href="/support/docs/audit-logging" class="devsite-nav-title gc-analytics-event" data-category="Site-Wide Custom Events" data-label="Book nav link, pathname: /support/docs/audit-logging" track-type="bookNav" track-name="click" track-metadata-eventdetail="/support/docs/audit-logging" ><span class="devsite-nav-text" tooltip>Audit logging</span></a></li> <li class="devsite-nav-item"><a href="/docs/about-our-third-party-partners" class="devsite-nav-title gc-analytics-event" data-category="Site-Wide Custom Events" data-label="Book nav link, pathname: /docs/about-our-third-party-partners" track-type="bookNav" track-name="click" track-metadata-eventdetail="/docs/about-our-third-party-partners" ><span class="devsite-nav-text" tooltip>About our third-party partners</span></a></li> </ul> <ul class="devsite-nav-list" menu="Technology areas" aria-label="Side menu" hidden> <li class="devsite-nav-item"> <a href="/docs/ai-ml" class="devsite-nav-title gc-analytics-event " data-category="Site-Wide Custom Events" data-label="Responsive Tab: AI and ML" track-type="navMenu" track-metadata-eventDetail="globalMenu" track-metadata-position="nav"> <span class="devsite-nav-text" tooltip > AI and ML </span> </a> </li> <li class="devsite-nav-item"> <a href="/docs/application-development" class="devsite-nav-title gc-analytics-event " data-category="Site-Wide Custom Events" data-label="Responsive Tab: Application development" track-type="navMenu" track-metadata-eventDetail="globalMenu" track-metadata-position="nav"> <span class="devsite-nav-text" tooltip > Application development </span> </a> </li> <li class="devsite-nav-item"> <a href="/docs/application-hosting" class="devsite-nav-title gc-analytics-event " data-category="Site-Wide Custom Events" data-label="Responsive Tab: Application hosting" track-type="navMenu" track-metadata-eventDetail="globalMenu" track-metadata-position="nav"> <span class="devsite-nav-text" tooltip > Application hosting </span> </a> </li> <li class="devsite-nav-item"> <a href="/docs/compute-area" class="devsite-nav-title gc-analytics-event " data-category="Site-Wide Custom Events" data-label="Responsive Tab: Compute" track-type="navMenu" track-metadata-eventDetail="globalMenu" track-metadata-position="nav"> <span class="devsite-nav-text" tooltip > Compute </span> </a> </li> <li class="devsite-nav-item"> <a href="/docs/data" class="devsite-nav-title gc-analytics-event " data-category="Site-Wide Custom Events" data-label="Responsive Tab: Data analytics and pipelines" track-type="navMenu" track-metadata-eventDetail="globalMenu" track-metadata-position="nav"> <span class="devsite-nav-text" tooltip > Data analytics and pipelines </span> </a> </li> <li class="devsite-nav-item"> <a href="/docs/databases" class="devsite-nav-title gc-analytics-event " data-category="Site-Wide Custom Events" data-label="Responsive Tab: Databases" track-type="navMenu" track-metadata-eventDetail="globalMenu" track-metadata-position="nav"> <span class="devsite-nav-text" tooltip > Databases </span> </a> </li> <li class="devsite-nav-item"> <a href="/docs/dhm-cloud" class="devsite-nav-title gc-analytics-event " data-category="Site-Wide Custom Events" data-label="Responsive Tab: Distributed, hybrid, and multicloud" track-type="navMenu" track-metadata-eventDetail="globalMenu" track-metadata-position="nav"> <span class="devsite-nav-text" tooltip > Distributed, hybrid, and multicloud </span> </a> </li> <li class="devsite-nav-item"> <a href="/docs/generative-ai" class="devsite-nav-title gc-analytics-event " data-category="Site-Wide Custom Events" data-label="Responsive Tab: Generative AI" track-type="navMenu" track-metadata-eventDetail="globalMenu" track-metadata-position="nav"> <span class="devsite-nav-text" tooltip > Generative AI </span> </a> </li> <li 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</span> </devsite-feature-tooltip> <div class="devsite-page-title-meta"><devsite-view-release-notes></devsite-view-release-notes></div> <devsite-toc class="devsite-nav" depth="2" devsite-toc-embedded > </devsite-toc> <div class="devsite-article-body clearfix "> <p>All Google Cloud accounts get free billing and payments support. This page tells you how to contact Cloud Billing Support if you need help with your Cloud Billing account, and shows you where to get more information about managing your billing account.</p> <p>Cloud Billing Support is available in several regions and languages. For information about support availability, see <a href="/support" track-type="tasks" track-name="supportLink" track-metadata-position="body" class="internal">Google Cloud Support plans</a>.</p> <p>You can get interactive help in the Google Cloud console with the interactive billing assistant.</p> <p><a href="https://console.cloud.google.com/support/chat" target="billingassist" track-type="tasks" track-name="consoleLink" track-metadata-position="body" class="button button-primary">Go to the Google Cloud console</a> </p> <h2 id="contact-billing-support" data-text="Contact Cloud Billing Support" tabindex="-1">Contact Cloud Billing Support</h2> <p>To contact support for a Cloud Billing issue, you must be a <em>Billing Account Administrator</em> on the Cloud Billing account. If you are not a billing administrator, we provide an <a href="#troubleshooting_contact_issues" track-type="tasks" track-name="internalLink" track-metadata-position="body">alternative contact path</a> for certain Cloud Billing issues.</p> <p>Before you contact Cloud Billing support, consider these <a href="#other-billing-resources" track-type="tasks" track-name="internalLink" track-metadata-position="body">other sources of information</a> that might help you resolve Cloud Billing issues.</p> <h3 id="support-contact-for-admins" data-text="For Billing Administrators" tabindex="-1">For Billing Administrators</h3> <p>For Cloud Billing accounts you own, follow this link to contact Cloud Billing Support. Note that <strong>you must be a billing administrator</strong> on at least one Cloud Billing account to use this contact method.</p> <ol> <li><p>In the Google Cloud console, go to the Help and Support page.</p> <p><a href="https://console.cloud.google.com/support/createcase" target="console" track-type="tasks" track-name="consoleLink" track-metadata-position="body" class="button button-primary">Open Help and Support</a> </p></li> <li><p>In the <em>Category</em> field, select <strong>Billing</strong> as the issue category.</p></li> <li><p>At the prompt, select <strong>Get billing support</strong> to access a dedicated billing support site, the <strong>Billing assistant</strong>.</p></li> </ol> <p>When using the <em>Billing Assistant</em>, if you get an error message when you attempt to contact Cloud Billing Support, consider the following options:</p> <ul> <li>Sign into a billing administrator account or ask a billing administrator on the Cloud Billing account to contact support on your behalf.</li> <li>If you use Google Cloud through a reseller or other Google Partner, you must contact them for billing support.</li> </ul> <p><a href="/support/docs/manage-billing-cases">Learn about managing Cloud Billing support cases for your Cloud Billing account</a>.</p> <h3 id="troubleshooting_contact_issues" data-text="Contact support if you're NOT a Billing Administrator" tabindex="-1">Contact support if you're <em>NOT</em> a Billing Administrator</h3> <p>If you are <em>not a billing administrator</em> on at least one Cloud Billing account, and you don't know how to contact your billing administrator, visit our <strong>contact troubleshooter</strong> to find an alternative contact option, depending on your issue.</p> <p>The troubleshooter can help <em>non-billing-administrators</em> contact support for issues like the following:</p> <ul> <li>Your Cloud Billing account is suspended.</li> <li>Issues with your form of payment, such as an error message when attempting to add or update a payment method.</li> <li>Your are unable to edit/update/delete your Google Cloud project or resources.</li> <li>You have lost access to your Google Cloud project or Cloud Billing account and you need to regain access.</li> <li>You see unknown charges from Google Cloud on your form of payment and you are unable to stop these charges.</li> </ul> <p><a href="https://support.google.com/cloud/troubleshooter/9664343" target="support" track-type="tasks" track-name="externalLink" track-metadata-position="body" class="button button-primary">Open the Support Contact Troubleshooter</a> </p> <h2 id="other-billing-resources" data-text="Other Cloud Billing resources" tabindex="-1">Other Cloud Billing resources</h2> <p>If you're stuck and have questions about Cloud Billing, you might find answers in the following resources. Before you contact billing support, consider these alternative sources of information.</p> <h3 id="billing-docs" data-text="Documentation" tabindex="-1">Documentation</h3> <p>See the <a href="/billing/docs" track-type="tasks" track-name="internalLink" track-metadata-position="body">Cloud Billing documentation</a> for articles that can show you how to monitor your costs, pay your bills, manage your billing account, modify account settings, and resolve common issues. Here are some links to specific articles:</p> <ul> <li><a href="/billing/docs/concepts">Discover more about Cloud Billing</a></li> <li><a href="/billing/docs/how-to/resolve-issues">Resolve common Cloud Billing issues</a></li> </ul> <p>Billing during the Free Trial:</p> <ul> <li><a href="/free/docs/free-cloud-features#monitor-costs">Understand charges and credits <em>during</em> the Free Trial</a></li> <li><a href="/free/docs/free-cloud-features#understanding-costs">Monitor, optimize, and estimate your costs <em>beyond</em> the Free Trial</a></li> <li><a href="/free/docs/free-cloud-features#stopping-charges">Cancel the Free Trial to prevent being charged</a></li> </ul> <p>Monitor costs:</p> <ul> <li><a href="/billing/docs/reports">View and analyze my Google Cloud charges and credits</a></li> <li><a href="/billing/docs/how-to/budgets">Create and manage Google Cloud budgets and set up spending alerts</a></li> </ul> <p>Pay your bill:</p> <ul> <li><a href="/billing/docs/how-to/payment-methods">Manage payment methods, such as adding or deleting a credit card on a Cloud Billing account</a></li> <li><a href="/billing/docs/how-to/resolve-issues#resolving_declined_payments">Troubleshoot issues with making a payment</a></li> <li><a href="/billing/docs/how-to/get-invoice">Get a Cloud Billing document such as an invoice, statement, or receipt</a></li> <li><a href="/billing/docs/how-to/pay-invoice">Pay your invoice</a></li> </ul> <p>Manage Cloud Billing accounts:</p> <ul> <li><a href="/billing/docs/how-to/modify-billing-account">Manage or modify Cloud Billing settings and permissions</a></li> <li><a href="/billing/docs/how-to/close-or-reopen-billing-account#delete_a_billing_account">Cancel, delete, or close a Cloud Billing account</a></li> <li><a href="/billing/docs/how-to/close-or-reopen-billing-account#reopen_a_closed_billing_account">Re-open a closed Cloud Billing account</a></li> <li><a href="/billing/docs/how-to/modify-project">Manage billing for Google Cloud projects</a></li> </ul> <p><a href="/billing/docs" target="docs" track-type="tasks" track-name="internalLink" track-metadata-position="body" class="button button-primary">View all Cloud Billing documentation</a> </p> <h3 id="billing-console" data-text="Google Cloud console" tabindex="-1">Google Cloud console</h3> <p>The <strong>Billing</strong> section in the <strong>Google Cloud console</strong> is where you monitor your costs, access billing reports, make changes to your Cloud Billing account settings, set up budgets and alerts, view payment history, view and download documents such as statements, invoices, and receipts, and export billing data for custom analysis.</p> <ol> <li><p>In the Google Cloud console, go to your Cloud Billing account.</p> <p><a href="https://console.cloud.google.com/billing/overview" target="console" track-type="tutorial" track-name="consoleLink" track-metadata-position="body" class="button button-primary">Go to your Cloud Billing account</a> </p></li> <li><p>At the prompt, <strong>choose the Cloud Billing account</strong> that you want to view. The <strong>Billing account overview</strong> page opens for the selected Cloud Billing account.</p></li> <li><p>In the <strong>Billing navigation</strong> panel, select the page you want to view for for the Cloud Billing account (for example, Reports, Billing export, Documents, Payment method, or Account management). The Billing pages available in the Google Cloud console vary depending on the <a href="/billing/docs/concepts#billing_account_types">type of billing account</a> you are viewing and <a href="/billing/docs/how-to/billing-access">your level of permissions</a> on the Cloud Billing account.</p> <p>To switch to viewing a different Cloud Billing account, in the Billing navigation panel, expand the <strong>Billing account</strong> dropdown and select the <em>Cloud Billing account</em> you want to view. If you do not see the account in the list, select <em>Manage Billing Accounts</em> to view a complete list of Cloud Billing accounts that you can view.</p></li> </ol> <h2 id="billing-support-for-non-gcp-products" data-text="Get billing support for other Google products" tabindex="-1">Get billing support for other Google products</h2> <p>If you are having trouble with the billing account associated with your Google Maps Platform projects or with your Google Workspace account, other troubleshooting tools and contact options are available.</p> <h3 id="google_maps_platform" data-text="Google Maps Platform" tabindex="-1">Google Maps Platform</h3> <p>Google Maps Platform customers need a valid Cloud Billing account to use the Google Maps Platform APIs.</p> <aside class="note"><strong>Note:</strong><span> For Google Maps Platform customers, support is provided in English only.</span></aside> <p>To get billing support for your Google Maps Platform account:</p> <ol> <li><p>In the Google Cloud console, visit the Google Maps Platform support page.</p> <p><a href="https://console.cloud.google.com/google/maps-apis/support" target="console" track-type="tasks" track-name="consoleLink" track-metadata-position="body" class="button button-primary">Go to Google Maps Platform support</a> </p></li> <li><p>In the project drop down (<span class="material-icons" aria-hidden="true" translate="no"><svg width="24" height="24" viewBox="0 0 24 24" fit="" preserveAspectRatio="xMidYMid meet" focusable="false"><path d="M10.557 11.99l-1.71-2.966 1.71-3.015h3.42l1.71 3.01-1.71 2.964h-3.42zM4.023 16l-1.71-2.966 1.71-3.015h3.42l1.71 3.01L7.443 16h-3.42zm0-8.016l-1.71-2.966 1.71-3.015h3.42l1.71 3.015-1.71 2.966h-3.42z" fill-rule="evenodd"></path></svg></span> My Project <span class="material-icons" aria-hidden="true" translate="no">arrow_drop_down</span>) at the top of the Google Cloud console page, select the <strong>project</strong> related to your Google Maps Platform billing question.</p> <ul> <li>To view the support form, the project you select must contain at least one enabled Google Maps Platform API.</li> <li>To file a Google Maps Platform billing support case, you need to be a <em>Project Owner</em> or <em>Project Editor</em> on the selected project.</li> </ul></li> <li><p>In the <strong>Contact Maps Platform Support</strong> form, set the <strong>Issue type</strong> to <strong>Billing issue</strong>.</p> <aside class="note"><strong>Note:</strong><span> If you do not see the support form, it might be because the project that you have selected does not have any Google Maps Platform APIs enabled. The <strong>Contact Maps Platform Support</strong> form is visible only if you have at least one Google Maps Platform service enabled on your selected project.</span></aside></li> <li><p>Fill out the rest of the form fields in detail, and then click <strong>Submit</strong>.</p> <p>After you submit the form, a new support case is created. 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