CINXE.COM

Submit a request – Bitly Support

<!DOCTYPE html> <html dir="ltr" lang="en-US"> <head><script type="text/javascript" src="/_static/js/bundle-playback.js?v=HxkREWBo" charset="utf-8"></script> <script type="text/javascript" src="/_static/js/wombat.js?v=txqj7nKC" charset="utf-8"></script> <script>window.RufflePlayer=window.RufflePlayer||{};window.RufflePlayer.config={"autoplay":"on","unmuteOverlay":"hidden"};</script> <script type="text/javascript" src="/_static/js/ruffle/ruffle.js"></script> <script type="text/javascript"> __wm.init("https://web.archive.org/web"); __wm.wombat("https://support.bitly.com/hc/en-us/requests/new","20220611221427","https://web.archive.org/","web","/_static/", "1654985667"); </script> <link rel="stylesheet" type="text/css" href="/_static/css/banner-styles.css?v=S1zqJCYt" /> <link rel="stylesheet" type="text/css" href="/_static/css/iconochive.css?v=3PDvdIFv" /> <!-- End Wayback Rewrite JS Include --> <meta charset="utf-8"/> <!-- v21265 --> <title>Submit a request &ndash; Bitly Support</title> <meta name="csrf-param" content="authenticity_token"/> <meta name="csrf-token" content=""/> <link href="https://web.archive.org/web/20220611221427/https://support.bitly.com/hc/en-us/requests/new" rel="canonical"/> <link rel="stylesheet" media="all" href="//web.archive.org/web/20220611221427cs_/https://static.zdassets.com/hc/assets/application-eee6d8d7fa05e7e79d4f3bfce1e548f7.css" id="stylesheet"/> <!-- Entypo pictograms by Daniel Bruce — www.entypo.com --> <link rel="stylesheet" media="all" href="//web.archive.org/web/20220611221427cs_/https://static.zdassets.com/hc/assets/theming_v1_support-cf937686d5b6669242017892da7bad78.css"/> <link rel="stylesheet" type="text/css" href="//web.archive.org/web/20220611221427cs_/https://p13.zdassets.com/hc/theming_assets/1164610/2215588/style.css?digest=6425816429581"> <link rel="shortcut icon" type="image/x-icon" href="//web.archive.org/web/20220611221427im_/https://theme.zdassets.com/theme_assets/1164610/b0c679def36e3ccbb3c39a3f84ce47f87fe38be8.ico"/> <script src="//web.archive.org/web/20220611221427js_/https://static.zdassets.com/hc/assets/jquery-d5395f0b7ac5027403fc17855c46dbfc.js"></script> <script> (function(i,s,o,g,r,a,m){i['GoogleAnalyticsObject']=r;i[r]=i[r]||function(){ (i[r].q=i[r].q||[]).push(arguments)},i[r].l=1*new Date();a=s.createElement(o), m=s.getElementsByTagName(o)[0];a.async=1;a.src=g;m.parentNode.insertBefore(a,m) })(window,document,'script','//web.archive.org/web/20220611221427/https://www.google-analytics.com/analytics.js','ga'); ga('create', 'UA-25224921-14', 'auto'); ga('send', 'pageview'); </script> <meta content="width=device-width, initial-scale=1.0" name="viewport"/> <!-- Google Tag Manager --> <script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= 'https://web.archive.org/web/20220611221427/https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-NWH779L');</script> <!-- End Google Tag Manager --> <script type="text/javascript" src="//web.archive.org/web/20220611221427js_/https://p13.zdassets.com/hc/theming_assets/1164610/2215588/script.js?digest=6425816429581"></script> <script async src="/web/20220611221427js_/https://support.bitly.com/cdn-cgi/bm/cv/669835187/api.js"></script></head> <body class=""> <!-- Google Tag Manager (noscript) --> <noscript><iframe src="https://web.archive.org/web/20220611221427if_/https://www.googletagmanager.com/ns.html?id=GTM-NWH779L" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript> <!-- End Google Tag Manager (noscript) --> <header class="header"> <div class="logo"> <a title="Home" href="/web/20220611221427/https://support.bitly.com/hc/en-us"> <img src="//web.archive.org/web/20220611221427im_/https://theme.zdassets.com/theme_assets/1164610/a4800824722dc211f748c923ec4e3a246a318e90.png" alt="Bitly Support Help Center home page"> </a> </div> <div class="nav-wrapper"> <!-- <span class="icon-menu" tabindex="0" role="button" aria-controls="user-nav" aria-expanded="false" aria-label="Toggle navigation menu"></span> --> <nav class="user-nav" id="user-nav"> <a class="item hide-mobile" href="https://web.archive.org/web/20220611221427/https://bitly.com/pages/resources" target="_blank">Resources</a> <a class="item hide-mobile" href="https://web.archive.org/web/20220611221427/https://dev.bitly.com/" target="_blank">Developers</a> <a class="item hide-mobile" href="https://web.archive.org/web/20220611221427/https://bitly.com/pages/pricing" target="_blank">Pricing</a> </nav> </div> <a class="item hide-mobile" href="https://web.archive.org/web/20220611221427/https://support.bitly.com/hc/en-us/articles/360028256832">Sign in or subscribe for email support</a> <a class="login" data-auth-action="signin" role="button" rel="nofollow" title="Opens a dialog" href="/web/20220611221427/https://support.bitly.com/hc/en-us/signin?return_to=https%3A%2F%2Fsupport.bitly.com%2Fhc%2Fen-us%2Frequests%2Fnew&amp;locale=en-us">Sign in</a> <!-- --> </header> <main role="main"> <div class="container-divider"></div> <div class="container"> <nav class="sub-nav"> <ol class="breadcrumbs"> <li title="Bitly Support"> <a href="/web/20220611221427/https://support.bitly.com/hc/en-us">Bitly Support</a> </li> <li title="Submit a request"> Submit a request </li> </ol> <form role="search" class="search" data-search="" action="/web/20220611221427/https://support.bitly.com/hc/en-us/search" accept-charset="UTF-8" method="get"><input name="utf8" type="hidden" value="✓"/><input type="search" name="query" id="query" placeholder="Search" aria-label="Search"/></form> </nav> <h1> Submit a request </h1> <!-- <p><em>Bitly will be on holiday from December 24 to January 2. Replies may be delayed during this time.</em></p> --> <div class="form" id="requestForm"> <form id="new_request" class="request-form" data-form="" data-form-type="request" action="/web/20220611221427/https://support.bitly.com/hc/en-us/requests" accept-charset="UTF-8" method="post"><input name="utf8" type="hidden" value="✓"/><input type="hidden" name="authenticity_token" value=""/> <div class="form-field select optional request_ticket_form_id"><label for="request_issue_type_select">What can we help you with today?</label> <select name="request[ticket_form_id]" id="request_issue_type_select" aria-label="What can we help you with today?" autofocus="autofocus"><option data-url="https://support.bitly.com/hc/en-us/requests/new" value="-">-</option> <option data-url="https://support.bitly.com/hc/en-us/requests/new?ticket_form_id=415307" value="415307">Account Details </option> <option data-url="https://support.bitly.com/hc/en-us/requests/new?ticket_form_id=360000433052" value="360000433052">API &amp; Integrations </option> <option data-url="https://support.bitly.com/hc/en-us/requests/new?ticket_form_id=360000433072" value="360000433072">Custom Domains</option> <option data-url="https://support.bitly.com/hc/en-us/requests/new?ticket_form_id=360000439351" value="360000439351">User Management </option> <option data-url="https://support.bitly.com/hc/en-us/requests/new?ticket_form_id=5649279814925" value="5649279814925">Link-in-Bio</option> <option data-url="https://support.bitly.com/hc/en-us/requests/new?ticket_form_id=360000439371" value="360000439371">Other</option></select></div> </form> </div> <br/> <!-- Exposed depending on login state. TRoma --> <p>Support requests are available with a <a href="https://web.archive.org/web/20220611221427/https://bitly.com/pages/pricing" target="_blank">Bitly subscription</a>.</p> <p>To identify yourself as a customer, be sure to <a href="https://web.archive.org/web/20220611221427/https://support.bitly.com/hc/en-us/signin" target="_self">sign in</a> with your Bitly account.</p> </div> </main> <footer class="footer"> <a href="https://web.archive.org/web/20220611221427/https://status.bitly.com/">System Status</a> <a href="https://web.archive.org/web/20220611221427/https://bitly.com/pages/terms-of-service">Terms Of Service</a> <a href="https://web.archive.org/web/20220611221427/https://bitly.com/pages/privacy">Privacy Policy</a> <a href="https://web.archive.org/web/20220611221427/https://bitly.com/pages/acceptable-use">Acceptable Use Policy</a> <a href="https://web.archive.org/web/20220611221427/https://bitly.com/pages/about">About</a> <div class="logo"> <a title="Home" href="/web/20220611221427/https://support.bitly.com/hc/en-us"> <img src="//web.archive.org/web/20220611221427im_/https://theme.zdassets.com/theme_assets/1164610/a4800824722dc211f748c923ec4e3a246a318e90.png" alt="Logo"> </a> </div> <div> <a class="icon" href="https://web.archive.org/web/20220611221427/https://www.facebook.com/bitly" target="_blank"></a> <a class="icon" href="https://web.archive.org/web/20220611221427/https://twitter.com/bitly" target="_blank"></a> <a class="icon" href="https://web.archive.org/web/20220611221427/https://www.linkedin.com/company/552285" target="_blank"></a> <a class="icon" href="https://web.archive.org/web/20220611221427/https://instagram.com/bitly" target="_blank"></a> </div> <br/> &copy; 2022 Bitly, Handmade in NYC, San Francisco, Denver, Bielefeld and all over the world. <div class="footer-language-selector"> </div> </footer> <!-- / --> <script src="//web.archive.org/web/20220611221427js_/https://static.zdassets.com/hc/assets/en-us.f309536a7176b01dd39a.js"></script> <script src="https://web.archive.org/web/20220611221427js_/https://bitly.zendesk.com/auth/v2/host.js" data-brand-id="2215588" data-return-to="https://support.bitly.com/hc/en-us/requests/new" data-theme="hc" data-locale="en-us" data-auth-origin="2215588,true,true"></script> <script type="text/javascript"> /* Greetings sourcecode lurker! This is for internal Zendesk and legacy usage, we don't support or guarantee any of these values so please don't build stuff on top of them. */ HelpCenter = {}; HelpCenter.account = {"subdomain":"bitly","environment":"production","name":"Bitly"}; HelpCenter.user = {"identifier":"da39a3ee5e6b4b0d3255bfef95601890afd80709","email":null,"name":null,"role":"anonymous","avatar_url":"https://web.archive.org/web/20220611221427/https://assets.zendesk.com/hc/assets/default_avatar.png","is_admin":false,"organizations":[],"groups":[]}; HelpCenter.internal = {"asset_url":"//web.archive.org/web/20220611221427/https://static.zdassets.com/hc/assets/","web_widget_asset_composer_url":"https://web.archive.org/web/20220611221427/https://static.zdassets.com/ekr/snippet.js","current_session":{"locale":"en-us","csrf_token":null,"shared_csrf_token":null},"settings":{},"usage_tracking":{"event":"submit_request_form_viewed","data":"BAh7BzoVcGFyZW50X3RpY2tldF9pZDA6Cl9tZXRhews6D2FjY291bnRfaWRpA0LFEToTaGVscF9jZW50ZXJfaWRpBAsi8Qs6DWJyYW5kX2lkaQOkziE6DHVzZXJfaWQwOhN1c2VyX3JvbGVfbmFtZUkiDkFOT05ZTU9VUwY6BkVUOgtsb2NhbGVJIgplbi11cwY7DFQ=--d2f08cb54e0b52527fdf650dcc4918bbd71f1836","url":"https://web.archive.org/web/20220611221427/https://support.bitly.com/hc/activity"},"current_record_id":null,"current_record_url":null,"current_record_title":null,"search_results_count":null,"current_text_direction":"ltr","current_brand":{"id":2215588,"account_id":1164610,"name":"Bitly","active":true,"deleted_at":null,"created_at":"2016-09-01T17:55:00Z","updated_at":"2022-01-04T18:22:31Z","route_id":1076182,"signature_template":"To understand more about Bitly's terminology, check out the Bitly Glossary: https://bitly.is/meaningful \r\nInterested in Bitly best practices? Sign up for a training session at: https://bitly.training/WEBINARS"},"current_brand_url":"https://web.archive.org/web/20220611221427/https://bitly.zendesk.com","current_host_mapping":"support.bitly.com","current_path":"/hc/en-us/requests/new","authentication_domain":"https://web.archive.org/web/20220611221427/https://bitly.zendesk.com","show_autocomplete_breadcrumbs":true,"user_info_changing_enabled":false,"has_user_profiles_enabled":false,"has_end_user_attachments":true,"user_aliases_enabled":false,"has_anonymous_kb_voting":false,"has_multi_language_help_center":true,"mobile_device":false,"mobile_site_enabled":false,"show_at_mentions":false,"embeddables_config":{"embeddables_web_widget":false,"embeddables_connect_ipms":false},"base_domain":"zendesk.com","answer_bot_subdomain":"static","manage_content_url":"https://web.archive.org/web/20220611221427/https://support.bitly.com/hc/en-us","arrange_content_url":"https://web.archive.org/web/20220611221427/https://support.bitly.com/hc/admin/arrange_contents?locale=en-us","general_settings_url":"https://web.archive.org/web/20220611221427/https://support.bitly.com/hc/admin/general_settings?locale=en-us","user_segments_url":"https://web.archive.org/web/20220611221427/https://bitly.zendesk.com/knowledge/user_segments?brand_id=2215588","has_gather":true,"has_community_enabled":false,"has_community_badges":true,"has_gather_content_tags":false,"has_guide_content_tags":false,"has_user_segments":true,"has_answer_bot_web_form_enabled":false,"has_answer_bot_web_form_modal_v2":false,"has_assign_badge_modal_v2":false,"has_edit_user_profile_v2":false,"has_change_password_modal_v2":false,"billing_url":"/access/return_to?return_to=https%3A%2F%2Fbitly.zendesk.com%2Fadmin%2Fbilling%2Fsubscription","is_account_owner":false,"theming_cookie_key":"hc-da39a3ee5e6b4b0d3255bfef95601890afd807091-preview","is_preview":false,"has_guide_user_segments_search":true,"has_alternate_templates":true,"arrange_articles_url":"https://web.archive.org/web/20220611221427/https://bitly.zendesk.com/knowledge/arrange?brand_id=2215588","article_verification_url":"https://web.archive.org/web/20220611221427/https://bitly.zendesk.com/knowledge/verification?brand_id=2215588","has_article_verification":true,"guide_language_settings_url":"https://web.archive.org/web/20220611221427/https://support.bitly.com/hc/admin/language_settings?locale=en-us","docs_importer_url":"https://web.archive.org/web/20220611221427/https://bitly.zendesk.com/knowledge/import_articles?brand_id=2215588","community_badges_url":"https://web.archive.org/web/20220611221427/https://bitly.zendesk.com/knowledge/community_badges?brand_id=2215588","community_settings_url":"https://web.archive.org/web/20220611221427/https://bitly.zendesk.com/knowledge/community_settings?brand_id=2215588","gather_plan_state":"subscribed","search_settings_url":"https://web.archive.org/web/20220611221427/https://bitly.zendesk.com/knowledge/search_settings?brand_id=2215588","has_multibrand_search_in_plan":true,"theming_api_version":1,"theming_settings":{"brand_color":"rgba(42, 91, 215, 1)","brand_text_color":"rgba(255, 255, 255, 1)","text_color":"rgba(54, 56, 59, 1)","link_color":"rgba(42, 91, 215, 1)","background_color":"rgba(255, 255, 255, 1)","heading_font":"-apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif","text_font":"-apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif","logo":"//web.archive.org/web/20220611221427/https://theme.zdassets.com/theme_assets/1164610/a4800824722dc211f748c923ec4e3a246a318e90.png","favicon":"//web.archive.org/web/20220611221427/https://theme.zdassets.com/theme_assets/1164610/b0c679def36e3ccbb3c39a3f84ce47f87fe38be8.ico","homepage_background_image":"//web.archive.org/web/20220611221427/https://theme.zdassets.com/theme_assets/1164610/bbd8c9cacf2986f7f76fc8622559d199f2301982.png","community_background_image":"//web.archive.org/web/20220611221427/https://theme.zdassets.com/theme_assets/1164610/ea0fc49e94c74884940bd530924916ea87035a5f.svg","community_image":"//web.archive.org/web/20220611221427/https://theme.zdassets.com/theme_assets/1164610/e58c5e8c3ebf94cbbc4d3669def0adbd7d0ff479.svg","instant_search":true,"scoped_kb_search":false,"scoped_community_search":false,"show_recent_activity":true,"show_articles_in_section":true,"show_article_author":true,"show_article_comments":false,"show_follow_article":false,"show_recently_viewed_articles":true,"show_related_articles":false,"show_article_sharing":false,"show_follow_section":true,"show_follow_post":true,"show_post_sharing":false,"show_follow_topic":true},"has_pci_credit_card_custom_field":true,"current_brand_id":2215588,"help_center_restricted":false,"current_brand_active":true,"is_assuming_someone_else":false,"flash_messages":[],"user_photo_editing_enabled":true,"has_end_user_apps":false,"has_docs_importer":false,"has_sunco_widget_kill_switch":false,"gather_user_image_upload_via_aus":false,"user_preferred_locale":"en-gb"}; </script> <script src="//web.archive.org/web/20220611221427js_/https://static.zdassets.com/hc/assets/moment-f6f8513da6ab17eadada59a1a4edb536.js"></script> <script src="//web.archive.org/web/20220611221427js_/https://static.zdassets.com/hc/assets/hc_enduser-66f5c1d54512b61b51886a6229415fa1.js"></script> <script type="text/javascript">(function(){window['__CF$cv$params']={r:'719db327eb3c9682',m:'kV6oDfdQJrIpsAav47SYrYxyFCty2vsoueLsO6iM3dk-1654985668-0-ATWZIaqWWH1xF0eATC8F/zdCW4ZY5fyJAVEyLw/6NZGK6F72LunWOi0WrWN/EBn4VfUwBKv5pG9bUXk1OKmv3nky4yEfIxWRE/omwO38z5StI1FOgMVSuYk6K3U2IzJzfuC2ghz0uNwff6oXgMLu13c=',s:[0xb35bab2074,0xcc37d5953c],}})();</script></body> </html><!-- FILE ARCHIVED ON 22:14:27 Jun 11, 2022 AND RETRIEVED FROM THE INTERNET ARCHIVE ON 03:36:18 Dec 03, 2024. JAVASCRIPT APPENDED BY WAYBACK MACHINE, COPYRIGHT INTERNET ARCHIVE. ALL OTHER CONTENT MAY ALSO BE PROTECTED BY COPYRIGHT (17 U.S.C. SECTION 108(a)(3)). --> <!-- playback timings (ms): captures_list: 0.579 exclusion.robots: 0.035 exclusion.robots.policy: 0.023 esindex: 0.014 cdx.remote: 14.205 LoadShardBlock: 160.673 (3) PetaboxLoader3.datanode: 184.286 (4) load_resource: 342.108 PetaboxLoader3.resolve: 230.081 -->

Pages: 1 2 3 4 5 6 7 8 9 10