Managing a crisis or dispute - About us, Managing a crisis or dispute

<!DOCTYPE html> <html class="no-js" lang="en" xmlns:fb="http://ogp.me/ns/fb#"> <head>   <script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-TB7JBV5');</script>  <meta charset="utf-8" /> <title>Managing a crisis or dispute - About us, Managing a crisis or dispute - MinterEllison</title> <link rel="icon" href="https://www.minterellison.com/-/media/Minter-Ellison/Images/Logo/favicon.ashx" type="image/x-icon" /> <link rel="canonical" href="https://www.minterellison.com/managing-a-crisis-or-dispute" />  <meta name="title" content="managing a crisis or dispute, class actions, a cyber or privacy breach, operational collapse, executive management resignations, market rumours, industrial incidents, product recalls, workforce disruptions, or environmental incidents - About us, Managing a crisis or dispute | MinterEllison"> <meta name="description" content="We understand the unfolding impacts that crises can have on your business, on your brand and on your key stakeholder relationships."> <meta name="author" content="Ogilvy.com.au"> <meta name="viewport" content="width=device-width, initial-scale=1.0, maximum-scale=1.0, user-scalable=no">  <link href="https://fonts.googleapis.com/css?family=Open+Sans:400,600,700" rel="stylesheet"> <link href="/Assets/Styles/GeneralStyles?v=SPEfw84zCD3_Rd5WVOQTqzzrQxRzl4f6qd6Q9TD6vMU1" rel="stylesheet"/> <script type="text/javascript">document.getElementsByTagName('html')[0].className = "";</script>  <script src="/sitecore%20modules/Web/ExperienceForms/scripts/jquery-3.4.1.min.js"></script> <script src="/sitecore%20modules/Web/ExperienceForms/scripts/jquery.validate.min.js"></script> <script src="/sitecore%20modules/Web/ExperienceForms/scripts/jquery.validate.unobtrusive.min.js"></script> <meta name="VIcurrentDateTime" content="638753679444707666" /> <script type="text/javascript" src="/layouts/system/VisitorIdentification.js"></script> <meta name="msvalidate.01" content="89288D292C2C7180360FEE590D0DC737" /> <meta name="google-site-verification" content="2i6zT3XDGi0ZlpTNP-Jt4R0bxLRkqg3Tvc7944EWBbg" /> <meta name="detectify-verification" content="7d9c5ae5052b0d172fa9be3bc05eabba" /> <script type="text/javascript"> //var els = document.querySelectorAll("link[href='/Assets/Styles/theme.min.css']"); //if (els.length == 1) els[0].href += '?v1.1'; //var mainCSS = document.createElement('link'); //mainCSS.href = '/Assets/Styles/theme.min.css?v=1.1'; //mainCSS.rel = 'stylesheet'; //mainCSS.type = 'text/css'; //document.getElementsByTagName('head')[0].appendChild(mainCSS); var delaySolrSearchbox = 700; </script> <style type="text/css"> body .tabbed-content .title-item{ font-family: 'Open Sans',sans-serif; } body .tabbed-content .title-item .grid-item-content small{ line-height: 21px; } #report-page-header-nav .init-logo .img-logo{ display: inline; } </style> <script type="text/javascript" src="//s7.addthis.com/js/300/addthis_widget.js#pubid=ra-592d09b2c8d594fb"></script> <script type="text/javascript"> var addthis_config = { services_compact : 'mailto,facebook, twitter, google_plusone_share, linkedin', services_expanded : 'mailto,facebook, twitter, google_plusone_share, linkedin', ui_offset_left : '-15px;', ui_offset_top : '-5px;' } </script> </head> <body class=" ">   <noscript><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-TB7JBV5" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript>  <a href="#mainContent" class="skip-link access">Skip to content</a> <header> <div class="mainmenu-wrapper"> <div class="re-menu-container"> <div class="menu"> <a href="https://www.minterellison.com/" class="logo" ><img src="https://www.minterellison.com/-/media/Minter-Ellison/ME-Refresh/minter-logo.ashx?h=20&w=164&la=en&hash=A41C57ED097C1A218BA45F0882A25236" class="svg-logo" alt="MinterEllison logo" /></a>  <nav class="nav-mobile-container"> <span class="menu-mobile nav-burger" id="menuToggle"> <span></span> <span></span> <span></span> <span class="text-burger-menu">MENU</span> </span> <span class="menu-search-mobile" id="searchToggle"> <span class="search-mobile-wrapper"> <img src="/Assets/Images/website-refresh/megamenu-search.svg" alt="Search Minter Ellison"> <span class="text-search-mobile">SEARCH</span> </span> </span> <div class="search-close-button"> <div class="close-button"></div> </div> </nav> <ul class="mega-re-menu-container clearfix">  <li> <a href="/#/" target="" data-menuid="menu-97fae7e5ef834310a7a72c7ba75f0043" id="97fae7e5ef834310a7a72c7ba75f0043" class="main-link ">Industry</a> <ul> <li> <ul> <li class=" with-link with-child"> <span class=""> <a href="https://www.minterellison.com/education" target="">Education</a> </span> <ul class=""> <li class=""><a target="" href="https://www.minterellison.com/education/higher-education">Higher education</a></li> <li class=""><a target="" href="https://www.minterellison.com/education/schools">Schools</a></li> <li class=""><a target="" href="https://www.minterellison.com/education/childcare-and-early-learning">Childcare and early learning</a></li> </ul> </li> <li class=" with-link with-child"> <span class=""> <a href="https://www.minterellison.com/energy-and-resources" target="">Energy & Resources</a> </span> <ul class=""> <li class=""><a target="" href="https://www.minterellison.com/energy-and-resources/mining-and-metals">Mining & metals</a></li> <li class=""><a target="" href="https://www.minterellison.com/energy-and-resources/hydrogen">Hydrogen</a></li> <li class=""><a target="" href="https://www.minterellison.com/energy-and-resources/petroleum-and-fuels">Petroleum & fuels</a></li> <li class=""><a target="" href="https://www.minterellison.com/energy-and-resources/power-and-renewables">Power & renewables</a></li> </ul> </li> </ul> </li> <li> <ul> <li class=" with-link with-child"> <span class=""> <a href="https://www.minterellison.com/financial-services" target="">Financial Services</a> </span> <ul class=""> <li class=""><a target="" href="https://www.minterellison.com/financial-services/funds-management">Funds Management</a></li> <li class=""><a target="" href="https://www.minterellison.com/financial-services/banking">Banking</a></li> <li class=""><a target="" href="https://www.minterellison.com/financial-services/insurance-industry">Insurance</a></li> </ul> </li> <li class=" with-link with-child"> <span class=""> <a href="https://www.minterellison.com/health" target="">Health</a> </span> <ul class=""> <li class=""><a target="" href="https://www.minterellison.com/health/human-services">Human services</a></li> <li class=""><a target="" href="https://www.minterellison.com/health/hospitals-and-health-services">Hospitals and health</a></li> <li class=""><a target="" href="https://www.minterellison.com/health/life-sciences">Life Sciences</a></li> <li class=""><a target="" href="https://www.minterellison.com/health/private-health-insurance">Private Health Insurance</a></li> </ul> </li> </ul> </li> <li> <ul> <li class=" with-link with-child"> <span class=""> <a href="https://www.minterellison.com/infrastructure" target="">Infrastructure</a> </span> <ul class=""> <li class=""><a target="" href="https://www.minterellison.com/infrastructure/transport">Transport</a></li> <li class=""><a target="" href="https://www.minterellison.com/infrastructure/social-infrastructure">Social Infrastructure</a></li> </ul> </li> <li class=" with-link with-child"> <span class=""> <a href="https://www.minterellison.com/real-estate" target="">Real Estate</a> </span> <ul class=""> <li class=""><a target="" href="https://www.minterellison.com/real-estate/hotels-and-leisure">Hotels and leisure</a></li> </ul> </li> <li class=" with-link with-child"> <span class=""> <a href="https://www.minterellison.com/government" target="">Government</a> </span> <ul class="hr-menu-wrapper"> <li class="hr-menu"> <hr/> </li> <li class=""><a target="" href="https://www.minterellison.com/private-equity">Private Equity</a></li> <li class=""><a target="" href="https://www.minterellison.com/food-and-agribusiness">Food & Agribusiness</a></li> </ul> </li> </ul> </li> </ul> </li> <li> <a href="/#/" target="" data-menuid="menu-c51b2a6f61b2453293f3365d31f143b4" id="c51b2a6f61b2453293f3365d31f143b4" class="main-link active">Solutions</a> <ul> <li> <ul> <li class=" without-link with-child"> <span class=""> Legal </span> <ul class=""> <li class=""><a target="" href="https://www.minterellison.com/board-and-governance">Board & governance</a></li> <li class=""><a target="" href="https://www.minterellison.com/commercial-contracts">Commercial contracts</a></li> <li class=""><a target="" href="https://www.minterellison.com/doing-a-deal">Doing a deal</a></li> <li class=""><a target="" href="https://www.minterellison.com/employment-and-safety">Employment & safety</a></li> <li class=""><a target="" href="https://www.minterellison.com/environmental-social-governance">Environmental, social, governance</a></li> <li class=""><a target="" href="https://www.minterellison.com/doing-business-overseas">Expanding beyond Australia</a></li> <li class=""><a target="" href="https://www.minterellison.com/financing">Financing</a></li> <li class=""><a target="" href="https://www.minterellison.com/employment-and-safety/global-mobility">Global mobility</a></li> <li class=""><a target="" href="https://www.minterellison.com/intellectual-property">Intellectual property</a></li> </ul> </li> </ul> </li> <li> <ul> <li class="child-menu-only without-link with-child"> <ul class=""> <li class=""><a target="" href="https://www.minterellison.com/international-trade-and-investment">International trade and investment</a></li> <li class="active-page"><a target="" href="https://www.minterellison.com/managing-a-crisis-or-dispute">Managing a crisis or dispute</a></li> <li class=""><a target="" href="https://www.minterellison.com/managing-corporate-structures">Managing corporate structures</a></li> <li class=""><a target="" href="https://www.minterellison.com/competition-consumer-and-regulation">Competition, consumer and regulation</a></li> <li class=""><a target="" href="https://www.minterellison.com/projects-infrastructure-construction">Projects, Infrastructure, Construction</a></li> <li class=""><a target="" href="https://www.minterellison.com/employment-and-safety/respectful-workplace-cultures">Respectful workplace cultures</a></li> <li class=""><a target="" href="https://www.minterellison.com/restructuring-and-insolvency">Restructuring & business distress</a></li> <li class=""><a target="" href="https://www.minterellison.com/risk-and-insurance">Risk & insurance</a></li> <li class=""><a target="" href="https://www.minterellison.com/tax">Tax</a></li> <li class=""><a target="" href="https://www.minterellison.com/technology-digital-and-data">Technology, digital and data</a></li> </ul> </li> </ul> </li> <li> <ul> <li class=" with-link with-child"> <span class=""> <a href="https://www.minterellison.com/minterellison-consulting" target="">Consulting</a> </span> <ul class=""> <li class=""><a target="" href="https://www.minterellison.com/education-consulting">Education Consulting</a></li> <li class=""><a target="" href="https://www.minterellison.com/in-house-legal-optimisation">In-house legal optimisation</a></li> <li class=""><a target="" href="https://www.minterellison.com/risk-and-regulatory-consulting">Risk & Regulatory Consulting</a></li> <li class=""><a target="" href="https://www.minterellison.com/technology-consulting">Technology Consulting</a></li> </ul> </li> <li class=" with-link without-child"><a href="https://www.minterellison.com/flex-lawyers-on-demand" target="">Flex</a></li> </ul> </li> </ul> </li> <li> <a href="/#/" target="" data-menuid="menu-e1d68b078e894f25a73bf73a9a3f8d53" id="e1d68b078e894f25a73bf73a9a3f8d53" class="main-link ">Thinking</a> <ul> <li> <ul> <li class=" without-link with-child"> <span class=""> Recent features </span> <ul class=""> <li class=""><a target="" href="https://www.minterellison.com/articles/funding-the-fight-against-domestic-violence">Funding the fight against domestic violence</a></li> <li class=""><a target="" href="https://www.minterellison.com/articles/perspectives-on-cyber-risk-2024">Perspectives on Cyber Risk 2024</a></li> <li class=""><a target="" href="https://www.minterellison.com/articles/cps-230-your-roadmap-to-compliance">CPS 230</a></li> <li class=""><a target="" href="https://www.minterellison.com/point-of-view">Point of View: Interview series one</a></li> <li class=""><a target="" href="https://www.minterellison.com/articles/mergers-and-acquisitions-unravelling-the-lessons-from-failed-deals">M&A Meltdowns</a></li> </ul> </li> </ul> </li> <li> <ul> <li class=" with-link without-child"><a href="https://www.minterellison.com/ai-and-emerging-technologies" target="">AI and emerging technologies</a></li> <li class=" with-link without-child"><a href="https://www.minterellison.com/future-cities" target="">Future cities</a></li> <li class=" with-link without-child"><a href="https://www.minterellison.com/podcasts" target="">Podcasts</a></li> </ul> </li> <li> <ul> <li class=" without-link with-child"> <span class=""> Communities </span> <ul class=""> <li class=""><a target="" href="https://www.minterellison.com/governance-news-community">Governance news</a></li> <li class=""><a target="" href="https://www.minterellison.com/technology-intellectual-property-blog">Intellect Technology IP community</a></li> </ul> </li> <li class=" without-link with-child"> <span class=""> Resources </span> <ul class=""> <li class=""><a target="" href="https://www.minterellison.com/cpd-studio">CPD legal studio on demand</a></li> <li class=""><a target="" href="https://www.minterellison.com/legal-resources-and-research">Legal resources for research</a></li> </ul> </li> </ul> </li> </ul> </li> <li> <a href="https://www.minterellison.com/people" target="" data-menuid="menu-3381417fccbc4c518214fc5abd33fdab" id="3381417fccbc4c518214fc5abd33fdab" class="main-link ">People</a> </li> <li> <a href="javascript:/*/" target="" data-menuid="menu-c44322cf0e0d4783848651ae75087c9d" id="c44322cf0e0d4783848651ae75087c9d" class="main-link ">Locations</a> <ul> <li> <ul> <span class="desc-menu-content"> <p> Dedicated and expert resources with local experience and established networks. Explore our locations and connect with us. </p> </span> </ul> </li> <li> <ul> <li class=" without-link with-child"> <span class=""> Australia & NZ </span> <ul class=""> <li class=""><a target="" href="https://www.minterellison.com/locations/australia-new-zealand/adelaide">Adelaide</a></li> <li class=""><a target="" href="https://www.minterellison.com/locations/australia-new-zealand/brisbane">Brisbane</a></li> <li class=""><a target="" href="https://www.minterellison.com/locations/australia-new-zealand/canberra">Canberra</a></li> <li class=""><a target="" href="https://www.minterellison.com/locations/australia-new-zealand/melbourne">Melbourne</a></li> <li class=""><a target="" href="https://www.minterellison.com/locations/australia-new-zealand/perth">Perth</a></li> <li class=""><a target="" href="https://www.minterellison.com/locations/australia-new-zealand/sydney">Sydney</a></li> <li class=""><a target="" href="https://www.minterellison.com/locations/australia-new-zealand/auckland">Auckland</a></li> <li class=""><a target="" href="https://www.minterellison.com/locations/australia-new-zealand/wellington">Wellington</a></li> </ul> </li> <li class=" with-link without-child"><a href="https://www.minterellison.com/locations/africa" target="">Africa</a></li> <li class=" without-link with-child"> <span class=""> Americas </span> <ul class=""> <li class=""><a target="" href="https://www.minterellison.com/locations/americas/canada">Canada</a></li> <li class=""><a target="" href="https://www.minterellison.com/locations/americas/united-states">United States</a></li> </ul> </li> </ul> </li> <li> <ul> <li class=" without-link with-child"> <span class=""> Asia </span> <ul class=""> <li class=""><a target="" href="https://www.minterellison.com/locations/asia/beijing">Beijing</a></li> <li class=""><a target="" href="https://www.minterellison.com/locations/asia/hong-kong">Hong Kong</a></li> <li class=""><a target="" href="https://www.minterellison.com/locations/asia/india">India</a></li> <li class=""><a target="" href="https://www.minterellison.com/locations/asia/indonesia">Indonesia</a></li> <li class=""><a target="" href="https://www.minterellison.com/locations/asia/japan">Japan</a></li> <li class=""><a target="" href="https://www.minterellison.com/locations/asia/malaysia">Malaysia</a></li> <li class=""><a target="" href="https://www.minterellison.com/locations/asia/mongolia">Mongolia</a></li> <li class=""><a target="" href="https://www.minterellison.com/locations/asia/shanghai">Shanghai</a></li> <li class=""><a target="" href="https://www.minterellison.com/locations/asia/singapore">Singapore</a></li> <li class=""><a target="" href="https://www.minterellison.com/locations/asia/south-korea">South Korea</a></li> </ul> </li> <li class=" without-link with-child"> <span class=""> UK & Europe </span> <ul class=""> <li class=""><a target="" href="https://www.minterellison.com/locations/uk-n-europe/london">London</a></li> </ul> </li> <li class=" with-link without-child"><a href="https://www.minterellison.com/locations/middle-east" target="">Middle East</a></li> </ul> </li> </ul> </li> <li> <a href="/#/" target="" data-menuid="menu-180f743d4ebc49979b844cb469123f12" id="180f743d4ebc49979b844cb469123f12" class="main-link ">About</a> <ul> <li> <ul> <span class="desc-menu-content"> <p> MinterEllison is about creating sustainable value with our clients, our people and our communities </p> </span> </ul> </li> <li> <ul> <li class=" with-link without-child"><a href="https://www.minterellison.com/about-us" target="">About us</a></li> <li class=" with-link without-child"><a href="https://www.minterellison.com/media-centre" target="">Media centre</a></li> <li class=" with-link without-child"><a href="https://www.minterellison.com/alumni" target="">Alumni</a></li> </ul> </li> <li> <ul> <li class=" with-link with-child"> <span class=""> <a href="https://www.minterellison.com/responsible-business" target="">Responsible business</a> </span> <ul class=""> <li class=""><a target="" href="https://www.minterellison.com/responsible-business/ethics-and-governance">Ethics and governance</a></li> <li class=""><a target="" href="https://www.minterellison.com/responsible-business/environmental-sustainability">Environmental sustainability</a></li> <li class=""><a target="" href="https://www.minterellison.com/responsible-business/responsible-procurement">Responsible procurement and modern slavery</a></li> <li class=""><a target="" href="https://www.minterellison.com/responsible-business/pro-bono-and-community">Pro bono and community</a></li> <li class=""><a target="" href="https://www.minterellison.com/responsible-business/reconciliation">Reconciliation</a></li> <li class=""><a target="" href="https://www.minterellison.com/responsible-business/diversity-and-inclusion">Diversity and inclusion</a></li> </ul> </li> </ul> </li> </ul> </li> <li> <a href="https://www.minterellison.com/careers" target="" data-menuid="menu-fb7a6a60dfc84a2baf270ebf36f71ba0" id="fb7a6a60dfc84a2baf270ebf36f71ba0" class="main-link ">Careers</a> </li> </ul>  <div class="solr-container" data-goal-trigger="On site search"> <div id="dynamicdata1" class="hide">eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJuYW1laWQiOiIzNzA1ZWU2Yi1kZDdjLTQ0YTgtYjM4YS00OTI3MzYwODhjNDUiLCJyb2xlIjoiQXBpVXNlciIsIm5iZiI6MTczOTc3MTE0NCwiZXhwIjoxNzM5NzcyMzQ0LCJpYXQiOjE3Mzk3NzExNDQsImlzcyI6Imh0dHBzOi8vd3d3Lm1pbnRlcmVsbGlzb24uY29tL21hbmFnaW5nLWEtY3Jpc2lzLW9yLWRpc3B1dGUiLCJhdWQiOiJodHRwczovL3d3dy5taW50ZXJlbGxpc29uLmNvbS9tYW5hZ2luZy1hLWNyaXNpcy1vci1kaXNwdXRlIn0.wY--KFWcGubUIpzu6qQoOsJG4KjrrMz4MNPXy3-WiuI</div> <div id="dynamicdata2" class="hide">https://www.minterellison.com/managing-a-crisis-or-dispute</div> <div id="c51a12967d364644a0993599ffb8e531" class="masthead-search solr-search-autocomplete"> <form class="form-masthead-search" action="https://www.minterellison.com/search" method="GET"> <div class="input-group"> <input type="text" name="q" class="form-control solr-search-box-autocomplete" placeholder="Discover more" data-search-api="/api/search/" data-search-limit="4" data-search-sort-order="" data-search-id="357e2407-3e74-414d-9b68-c96dc58f4764" data-search-facets="" data-search-scope="b3073963-46ef-4ff2-8a33-c724862e1560" data-search-signature="global-search" autocomplete="off" data-search-global="{F99B9DF5-4E74-41DF-9F6D-9415753D4EE4}" data-search-extra="" data-search-type=""> <span class="input-group-btn"> <button class="btn btn-default btn-search" type="submit"></button> </span> <div class="solr-search-trending"> <h2>Trending</h2> <a href="https://www.minterellison.com/articles/australias-privacy-law-overhaul-begins" class="trending-item"> <div class="trending-image" style="background-image: url(https://www.minterellison.com/-/media/Minter-Ellison/Images/Blogs/BLOG_TMT-and-IP_Privacy.ashx);"></div> <div class="trending-content"> <span>Insight</span> <h3>On the road: Australia’s privacy law overhaul begins</h3> </div> </a> <a href="https://www.minterellison.com/articles/the-most-sweeping-reforms-to-australian-privacy-law-in-over-twenty-years" class="trending-item"> <div class="trending-image" style="background-image: url(https://www.minterellison.com/-/media/Minter-Ellison/Images/Article/General_Technology_10.ashx);"></div> <div class="trending-content"> <span>Insight</span> <h3>The most sweeping reforms to Australian privacy law in over twenty years</h3> </div> </a> </div> </div> </form> <div class="solr-search-suggestions"></div> </div> <div class="search-close"> <div class="wrapper-close-button"> <span>CLOSE</span> <div class="close-button open"></div> </div> </div> </div>  <a href="#" class="contact-link link-open-modal" data-toggle="modal" data-linkvideo="https://www.minterellison.com/form-pages/contact-form" data-type="iframe-page" data-target="#myModal">CONTACT US<i class="white-gbl-arrow white-right-arrow"></i></a> <a href="#" class="search-link"><img src="/Assets/Images/website-refresh/megamenu-search.svg" alt="Search Minter Ellison"></a>  </div> </div> </div> </header>  <a id="mainContent"></a> <div class="body-wrap content"> <input type="hidden" class="goalTrackerString" value="/sitecore/content/MinterEllison/Website/managing-a-crisis-or-dispute?sc_trk=" /> <input type="hidden" class="goalTrackerSearchResult" value="Click on topic tag" /> <div class="container-fluid content-row one-column full-width bg-landinghero-video" data-mobile-image=https://www.minterellison.com/-/media/Minter-Ellison/Line-of-Business/DCI/Managing-a-crisis-or-dispute-hero-page/Hero-banner-Mobile.ashx data-tablet-image=https://www.minterellison.com/-/media/Minter-Ellison/Line-of-Business/DCI/Managing-a-crisis-or-dispute-hero-page/Hero-banner-Tablet.ashx data-dekstop-image=https://www.minterellison.com/-/media/Minter-Ellison/Line-of-Business/DCI/Managing-a-crisis-or-dispute-hero-page/Hero-banner_Desktop.ashx> <div class="content-inner"> <div class="row"> <div class="col-md-12">  <div id="parallax-landinghero-module" class="widget-landing-hero-module container parallaxParent"> <div class="landing-hero-module step-device">  <div class="step-device-child step1" data-scene-y1="-60"> <div class="step-device-container"> <div class="step-block"></div> <div class="step-title-content"> <h1>Mitigate</h1> </div> </div> </div>  <div class="step-device-child step2" data-scene-y2="-120"> <div class="step-device-container"> <div class="step-title-content"> <h2>Negotiate</h2> </div> <div class="step-block"></div> </div> </div>  <div class="step-device-child step3" data-scene-y3="-200"> <div class="step-device-container"> <div class="step-title-content"> <h3>Resolve</h3> <p> </p> </div> <div class="step-block"></div> </div> </div> </div> </div>  </div> </div> </div> </div> <div class="container-fluid content-row one-column medium-module default-width divider-bottom " style=""> <div class="content-inner"> <div class="row"> <div class="col-md-12"> <div class="wysiwyg-content"> <h1>Managing a crisis or dispute</h1></div> </div> </div> </div> </div> <div class="container-fluid content-row one-column medium-module default-width " style=""> <div class="content-inner"> <div class="row"> <div class="col-md-12"> <div class="wysiwyg-content"> <p>When faced with an unexpected major incident, crisis or litigation it's imperative to take the right action decisively and immediately.</p></div> </div> </div> </div> </div> <div class="container-fluid content-row one-column default-width " style="background-color: #c6e0f5;"> <div class="content-inner"> <div class="row"> <div class="col-md-12"> <div class="module-narrative-accordion re-module"> <div class="bg-narrative-accordion" style="background:url() no-repeat; background-size:cover; background-position:center center;"></div> <div class="content-narrative-accordion"> <div class="copy-narrative-accordion">  <div class="title"> <h1>Knowledge and expertise</h1> </div>   <div class="summary"> <p> We understand the unfolding impacts that crises such as regulatory investigations, class actions, a cyber or privacy breach, operational collapse, executive management resignations, market rumours, industrial incidents, product recalls, workforce disruptions, or environmental incidents – can have on your business, on your brand and on your key stakeholder relationships. </p> </div>  </div> </div> <div class="group-accordion-items-wrapper"> <div class="group-accordion-items-wrapper-inner"> <ul class="group-accordion-items">  <li class="accordion-items accordion-items-default"> <div class="item-title"> <span class="title" data-itemContent="major-disputes-and-class-actions">Major disputes and class actions</span> <span class="arrow2"></span> </div> <div class="item-content-mobile collapse" id="major-disputes-and-class-actions-mobile"></div> </li>   <li class="accordion-items accordion-items-default"> <div class="item-title"> <span class="title" data-itemContent="major-incident-response">Major Incident Response</span> <span class="arrow2"></span> </div> <div class="item-content-mobile collapse" id="major-incident-response-mobile"></div> </li>   <li class="accordion-items accordion-items-default"> <div class="item-title"> <span class="title" data-itemContent="regulatory-investigations">Regulatory investigations</span> <span class="arrow2"></span> </div> <div class="item-content-mobile collapse" id="regulatory-investigations-mobile"></div> </li>   <li class="accordion-items accordion-items-default"> <div class="item-title"> <span class="title" data-itemContent="international-arbitration">International arbitration</span> <span class="arrow2"></span> </div> <div class="item-content-mobile collapse" id="international-arbitration-mobile"></div> </li>  </ul> </div> </div> </div>   <div class="narrative-accordion re-module"> <div class="group-narrative-accordion"> <div class="group-accordion-items-content">  <div class="item-content-desktop" id="major-disputes-and-class-actions"> <div class="title-item"> Major disputes and class actions <span class="close-item"></span> </div>  <div class="container-fluid content-row one-column"> <div class="content-inner"> <div class="row"> <div class="col-md-12">  <div class="wysiwyg-content"> <p> <p>From the first critical hours of a major incident to the post-incident evaluation phase, our specialist response team will be by your side 24/7.<br /> <br /> In sensitive, make-or-break situations, we provide tactical and strategic support – managing issues, minimising financial loss and business disruption, driving stakeholder communication, and preserving reputation and brand equity.<br /> <br /> We provide solutions across the full risk spectrum and the full lifecycle of responding to a major incident:</p> <p> </p> <p style="text-align: center;"><img alt="managing a crisis or dispute" src="https://www.minterellison.com/-/media/Minter-Ellison/Images/Pages/managing-a-crisis-or-dispute/managing-a-crisis-or-dispute-1.ashx?h=374&w=455&hash=78158EB93D379510677A791AEC0290E66BCD432C" style="height: 374px; width: 455px; text-align: center;" /></p> <p style="text-align: center;"> </p> <h2>Incident preparedness:</h2> <div class="list-two-columns"> <ul> <li>Development of policy and procedures</li> <li>Risk management review</li> <li>Training</li> <li>Scenario and stress testing</li> </ul> </div> <h2>Incident management:</h2> <div class="list-two-columns"> <ul> <li>Risk allocation</li> <li>Engagement and negotiation with shareholders / stakeholders</li> <li>Dealing with regulators</li> <li>Media scrutiny and defamation</li> <li>Litigation and dispute resolution</li> <li>Insurance issues</li> </ul> </div> <h2>Post-incident evaluation:</h2> <div class="list-two-columns"> <ul> <li>Incident response analysis</li> <li>Internal investigations</li> <li>Risk assessment and policy/process review</li> <li>Regulatory compliance</li> <li>IP and data protection</li> <li>Media scrutiny and defamation</li> </ul> </div> </p> </div>  </div> </div> </div> </div>  </div>   <div class="item-content-desktop" id="major-incident-response"> <div class="title-item"> Major Incident Response <span class="close-item"></span> </div>  <div class="container-fluid content-row one-column"> <div class="content-inner"> <div class="row"> <div class="col-md-12">  <div class="wysiwyg-content"> <p> <p>Whether in response to a 'dawn raid' (which rarely happen at dawn); mandatory requests from regulators for documents and information; or requests to give evidence or appear before a special investigation, our focus is to protect the interests of your organisation and your staff.<br /> <br /> Our multi-jurisdictional regulatory team is on hand to help you navigate the complex compliance and government enforcement environment. <br /> <br /> We provide solutions across the full risk spectrum and the full lifecycle of responding to regulatory investigations:</p> <h2>Incident preparedness:</h2> <p> </p> <div class="list-two-columns"> <ul> <li>Development of policy and procedures</li> <li>Corporate crime risk management review</li> <li>Training</li> <li>Scenario and stress testing</li> </ul> </div> <h2>Investigation management:</h2> <p> </p> <div class="list-two-columns"> <ul> <li>Dealing with regulators and external investigations (ASIC, ACCC, ATO, APRA, Police, WorkCover, Parliamentary Inquiry, Government department / agency investigation)</li> <li>Cross-border and multi-jurisdictional investigations</li> <li>Engagement and negotiation with shareholders / stakeholders</li> <li>Media scrutiny and defamation</li> <li>Litigation and dispute resolution</li> </ul> </div> <h2>Post-investigation evaluation:</h2> <div class="list-two-columns"> <ul> <li>Incident response analysis</li> <li>Internal investigations</li> <li>Risk assessment and policy/process review</li> <li>Regulatory compliance</li> <li>Intellectual Property and data protection</li> <li>Media scrutiny and defamation</li> </ul> </div> </p> </div>  </div> </div> </div> </div>  </div>   <div class="item-content-desktop" id="regulatory-investigations"> <div class="title-item"> Regulatory investigations <span class="close-item"></span> </div>  <div class="container-fluid content-row one-column"> <div class="content-inner"> <div class="row"> <div class="col-md-12">  <div class="wysiwyg-content"> <p> <p>When faced with the threat of a major dispute or class action, you want the best legal minds by your side. <br /> <br /> We know first-hand that the better prepared you are, the less the impact on your business. We focus on proactive, preventative measures to mitigate the risk of an action arising or proceeding beyond a preliminary stage. Our team's strategic experience and tactical know-how will guide you from initial planning, to minimising your overall exposure to damages and defence costs, to securing the optimal negotiated, mediated or litigated outcome.<br /> <br /> We provide solutions across the full risk spectrum and the full lifecycle of responding to a major dispute or class action:</p> <div class="list-two-columns"> <ul> <li>Risk minimisation strategies, including business, regulatory, reputational and other contagion risks</li> <li>Dispute planning and resolution strategies, including negotiation, mediation, litigation</li> <li>Managing discovery and document governance</li> <li>Shareholder and other stakeholder engagement and negotiation, including with regulators and insurers</li> <li>Media scrutiny and defamation</li> </ul> </div> </p> </div>  </div> </div> </div> </div>  </div>   <div class="item-content-desktop" id="international-arbitration"> <div class="title-item"> International arbitration <span class="close-item"></span> </div>  <div class="container-fluid content-row one-column"> <div class="content-inner"> <div class="row"> <div class="col-md-12">  <div class="wysiwyg-content"> <p> <p><a href="https://www.minterellison.com/managing-a-crisis-or-dispute/international-arbitration" class="btn btn-red with-arrow">INTERNATIONAL ARBITRATION</a></p> <p>Whether your cross-border dispute requires an international arbitration resolution or you're seeking the flexibility and confidentiality of arbitration in a domestic context, our independently recognised and market leading arbitration team will work seamlessly and strategically with you to achieve your objectives. Find out more about our expertise, how we can help, and our take on the latest decisions and developments in arbitration.</p> </p> </div>  </div> </div> </div> </div>  </div>  </div> </div> </div>  </div> </div> </div> </div> <div class="container-fluid content-row one-column medium-module default-width " style=""> <div class="content-inner"> <div class="row"> <div class="col-md-12"> <div class="solr-container">  <div id="dynamicdata1" class="hide">eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJuYW1laWQiOiJhMWI5MzAwZC0xZGIxLTQzYzktYTIzYy03NWM0ZTNlY2I1YWUiLCJyb2xlIjoiQXBpVXNlciIsIm5iZiI6MTczOTc3MTE0NCwiZXhwIjoxNzM5NzcyMzQ0LCJpYXQiOjE3Mzk3NzExNDQsImlzcyI6Imh0dHBzOi8vd3d3Lm1pbnRlcmVsbGlzb24uY29tL21hbmFnaW5nLWEtY3Jpc2lzLW9yLWRpc3B1dGUiLCJhdWQiOiJodHRwczovL3d3dy5taW50ZXJlbGxpc29uLmNvbS9tYW5hZ2luZy1hLWNyaXNpcy1vci1kaXNwdXRlIn0.WrugknOIPP5g65RXA5KsK5p-pNDGTTZjgfJidexljn4</div> <div id="dynamicdata2" class="hide">https://www.minterellison.com/managing-a-crisis-or-dispute</div>  <div class="widget-related-content"> <div class="title-related-content"> <h3 class="module-title">Recent developments</h3> <div data-goal-trigger="Scroll thru case studies" class="arrow-carousel-related pull-right"> <span class="slick-prev"></span> <span class="slick-next"></span> </div> </div> <div class="grid-related-content"> <div class="solr-dynamic-grid" data-interval="1500" data-speed="800" data-autoplay="false" data-carousel=true data-solr-template="#dynamicGridCarousel" data-search-scope="afe1b5ed-28dc-47fd-945b-acffb8912e81" data-search-limit="100" data-search-id="357e2407-3e74-414d-9b68-c96dc58f4764" data-search-signature="" data-search-keyword="" data-search-facets="c70278f7-7f2a-48a0-9327-8cb5da4582c2=[f2b965cd9b08413e87f17ed93fb5cdcd]" data-search-global="{06625DFD-1B81-49A1-A9BC-63EA05E1EAB8}" data-search-api="/api/dynamicsearch/" data-search-extra="" data-search-type="" data-search-sort-order="" data-enable-infinite-scroll="True" data-infinite-scroll-page-size="6"> </div> </div> </div> <script type="template-x/solr" id='dynamicGridCarousel'> <div class="item"> <a href="<%= item.RelativeUrl %>" class="grid-item-inner-wrap"> <div class="wrapper-grid-item-content" style="background-image: url(<%= item.ThumbnailUrl %>);"> <div class="gradient"></div> <div class="grid-item-content"> <small><%- item.ContentType %></small> <h3><%- item.Title %></h3> <div class="me-icon-arrow-grid"></div> </div> </div> </a> </div> </script> </div> </div> </div> </div> </div> <div class="container-fluid content-row one-column medium-module default-width " style=""> <div class="content-inner"> <div class="row"> <div class="col-md-12"> <div class="widget-people-module re-module"> <div class="title-people-module"> <h3 class="module-title">Lead contacts</h3> <div data-goal-trigger="Scroll through lead contacts" class="arrow-people-module pull-right"> <span class="slick-prev"></span> <span class="slick-next"></span> </div> </div> <div class="grid-people-module"> <div class="carousel-people-module" data-interval="1500" data-speed="800" data-autoplay="false"> <div class="item"> <a href="https://www.minterellison.com/people/ross-freeman" class="grid-item-inner-wrap"> <div class="wrapper-grid-item-content" style="background-image: url(https://www.minterellison.com/-/media/Minter-Ellison/Images/Profiles/E_Mel_Ross_Freeman_600x400.ashx);"> <div class="gradient"></div> <div class="grid-item-content"> <h3>Ross Freeman</h3> <small> Managing Partner, Disputes, Competition and Insurance, Melbourne </small> <div class="me-icon-arrow-grid"></div> </div> </div> </a> </div> <div class="item"> <a href="https://www.minterellison.com/people/james-beaton" class="grid-item-inner-wrap"> <div class="wrapper-grid-item-content" style="background-image: url(https://www.minterellison.com/-/media/Minter-Ellison/Images/Profiles/E_Syd_James_Beaton_600x400.ashx);"> <div class="gradient"></div> <div class="grid-item-content"> <h3>James Beaton</h3> <small> Partner, Sydney </small> <div class="me-icon-arrow-grid"></div> </div> </div> </a> </div> <div class="item"> <a href="https://www.minterellison.com/people/beverley-newbold" class="grid-item-inner-wrap"> <div class="wrapper-grid-item-content" style="background-image: url(https://www.minterellison.com/-/media/Minter-Ellison/Images/Profiles/E_Syd_Beverley_Newbold_600x400.ashx);"> <div class="gradient"></div> <div class="grid-item-content"> <h3>Beverley Newbold</h3> <small> Partner, Sydney </small> <div class="me-icon-arrow-grid"></div> </div> </div> </a> </div> <div class="item"> <a href="https://www.minterellison.com/people/tom-fletcher" class="grid-item-inner-wrap"> <div class="wrapper-grid-item-content" style="background-image: url(https://www.minterellison.com/-/media/Minter-Ellison/Images/Profiles/Tom_Fletcher.ashx);"> <div class="gradient"></div> <div class="grid-item-content"> <h3>Tom Fletcher</h3> <small> Partner, Brisbane </small> <div class="me-icon-arrow-grid"></div> </div> </div> </a> </div> <div class="item"> <a href="https://www.minterellison.com/people/mike-hales" class="grid-item-inner-wrap"> <div class="wrapper-grid-item-content" style="background-image: url(https://www.minterellison.com/-/media/Minter-Ellison/Images/Profiles/E_Per_Mike_Hales_600x400.ashx);"> <div class="gradient"></div> <div class="grid-item-content"> <h3>Mike Hales</h3> <small> Office Managing Partner, Perth </small> <div class="me-icon-arrow-grid"></div> </div> </div> </a> </div> <div class="item"> <a href="https://www.minterellison.com/people/andrew-gill" class="grid-item-inner-wrap"> <div class="wrapper-grid-item-content" style="background-image: url(https://www.minterellison.com/-/media/Minter-Ellison/Images/Profiles/Andrew_Gill.ashx);"> <div class="gradient"></div> <div class="grid-item-content"> <h3>Andrew Gill</h3> <small> Partner, Canberra </small> <div class="me-icon-arrow-grid"></div> </div> </div> </a> </div> </div> </div> </div> </div> </div> </div> </div> </div>   <div class="footer"> <div class="footer-bottom-wrap"> <div class="container-fluid content-row twoColumn"> <div class="row wrapper-footer centre-content"> <div class="col-sm-6 col-xs-12 footer-socmed"> <input type="hidden" class="goalTrackerFooterConnectLinkedIn" value="Company click to LinkedIn" /> <input type="hidden" class="goalTrackerFooterConnectInstagram" value="Click to company Instagram" /> <input type="hidden" class="goalTrackerFooterConnectFacebook" value="Click to company Facebook" /> <input type="hidden" class="goalTrackerFooterConnectTwitter" value="Click to company Twitter" /> <ul class="socmed-links"> <li> <a href="https://www.minterellison.com/locations" title="contact us" >Contact us</a> </li> <li> <a href="http://www.linkedin.com/company/minter-ellison" target="_blank" rel="noopener noreferrer" ><img src="https://www.minterellison.com/-/media/Minter-Ellison/Images/Footer/socmed-linkedin.ashx?h=19&w=20&la=en&hash=732B3948B3AC22AA1465DC42ADAC6B5D" alt="Linkedin" /></a> </li> <li> <a href="https://www.instagram.com/minterellison/" target="_blank" rel="noopener noreferrer" ><img src="https://www.minterellison.com/-/media/Minter-Ellison/Images/Footer/socmed-instagram.ashx?h=18&w=18&la=en&hash=788226BB0DDFB3A4C7E5F10043C89243" alt="Instagram" /></a> </li> <li> <a href="https://www.facebook.com/minterellisonofficial/" target="_blank" rel="noopener noreferrer" ><img src="https://www.minterellison.com/-/media/Minter-Ellison/Images/Footer/socmed-fb.ashx?h=17&w=10&la=en&hash=E0FA31AFE04C831A398F42F265974745" alt="Facebook" /></a> </li> <li> <a href="https://www.youtube.com/@MinterEllison-video" target="_blank" rel="noopener noreferrer" ><img src="https://www.minterellison.com/-/media/Minter-Ellison/Images/Footer/YouTube-logo-icon-only.ashx?h=20&w=30&la=en&hash=098168C6DD9EDE54D972DD503898FDCF" alt="MinterEllison YouTube" /></a> </li> </ul> <ul class="nav nav-pills"> <li> <a href="https://www.minterellison.com/privacypolicy" title="privacy poilcy" >Privacy</a> </li> <li> <a href="https://www.minterellison.com/termsofuse" title="terms of use" >Terms of use</a> </li> <li> <a href="https://www.minterellison.com/legal-notices" title="Legal notices" >Legal notices</a> </li> <li> <a href="https://trust.minterellison.com/" title="Security" >Security</a> </li> <li> <a href="https://www.minterellison.com/responsible-business" title="Responsible business" >Responsible business</a> </li> <li> <a href="https://www.minterellison.com/office-access-procedures" title="Office access procedures" >Office access procedures</a> </li> <li> <a href="http://minterellison.cloud.com" >Staff login</a> </li> </ul> </div> <div class="col-sm-6 col-xs-12 footer-copyright"> <a href="https://www.minterellison.com/" ><img src="https://www.minterellison.com/-/media/Minter-Ellison/Images/Footer/logo-footer-2021.ashx?h=24&w=185&la=en&hash=98394C8323D05829E75707BE8831C6B0" class="img-logo" alt="Company Logo" /></a> <p class="copy">© 2025 MinterEllison</p> </div> </div> </div> </div> </div>  <div class="modal fade lightbox" id="myModal" tabindex="-1" role="dialog" aria-labelledby="myModalLabel"> <div class="modal-dialog" role="document"> <div class="modal-content"> <div class="modal-header"> <button type="button" class="close" data-dismiss="modal" aria-label="Close"><span aria-hidden="true">×</span></button> </div> <div class="modal-body"> <iframe allowfullscreen="" src="" frameborder="0"></iframe> </div> <div class="modal-footer"> </div> </div> </div> <div class="solr-wait-animation"></div> </div>  <div class="modal fade lightbox" id="myModalContent" tabindex="-1" role="dialog" aria-labelledby="myModalContentLabel"> <div class="modal-dialog" role="document"> <div class="modal-content"> <div class="modal-header"> <button type="button" class="close" data-dismiss="modal" aria-label="Close"><span aria-hidden="true"></span></button> </div> <div class="modal-body"> <div class="wysiwyg-content"> </div> </div> <div class="modal-footer"></div> </div> </div> </div>  <div class="modal fade lightbox pop-upmegamenu" id="exampleModal" tabindex="-1" role="dialog" aria-labelledby="exampleModalLabel" aria-hidden="true"> <div class="modal-dialog" role="document"> <div class="modal-content"> <div class="modal-header"> <button type="button" class="close" data-dismiss="modal" aria-label="Close"> <span aria-hidden="true">×</span> </button> </div> <div class="modal-body"> <iframe frameborder="0" allowfullscreen=""></iframe> </div> <div class="modal-footer"> </div> </div> </div> <div class="solr-wait-animation"></div> </div>  <script> var wrapSelector = document.querySelector('.grid-people-module--grid-isotope'); if (wrapSelector) { var gridItems = wrapSelector.querySelectorAll('.grid-item'); gridItems.forEach((element, index) => { var title = element.querySelector('.grid-item-content-inner h3'); if (title && title.textContent === 'Virginia Briggs') { wrapSelector .querySelector('.grid-item:first-of-type') .insertAdjacentElement('beforebegin', element.cloneNode(true)); element.remove(); } }); } </script>  <script src="/Assets/Scripts/GeneralScripts?v=Xr3kSa7LFvDBXhg_mkwOWcjmuzccngUPxXm_qUdWJog1"></script>  <script> jQuery(function() { initVideo(); function initVideo(){ if (jQuery('#video').length) { var BV = new jQuery.BigVideo({ useFlashForFirefox: false, controls: false, container: jQuery('#video') }); BV.init(); // Put video in here if ('ontouchstart' in window || navigator.msMaxTouchPoints) { jQuery('#video').addClass('ontouch-window'); } else { var vids = [ '' ]; vids.sort(function () { return 0.5 - Math.random() }); BV.showPlaylist(vids, { ambient: true }); BV.getPlayer().muted(true); BV.getPlayer().loop(true); } } } }); </script>  <script type="text/javascript"> function setTabbedItemActive(){ setTimeout(function (){ $J('.group-accordion-items-wrapper.tabbed-heding ul li .title').first().click(); }, 250); } </script> </body> </html>

CINXE.COM

Managing a crisis or dispute - About us, Managing a crisis or dispute - MinterEllison