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itemtype="https://schema.org/SiteNavigationElement"><ul id="menu-resources-menu" class="menu fl-menu-vertical fl-toggle-none"><li id="menu-item-7297" class="menu-item menu-item-type-post_type menu-item-object-page"><a href="https://smackhappy.com/blog/">Blog</a></li><li id="menu-item-7296" class="menu-item menu-item-type-post_type menu-item-object-page"><a href="https://smackhappy.com/resource-hub/">Resources</a></li><li id="menu-item-8207" class="menu-item menu-item-type-custom menu-item-object-custom"><a href="https://smackhappy.com/newsletter/">Newsletter</a></li><li id="menu-item-7298" class="menu-item menu-item-type-post_type menu-item-object-page"><a href="https://smackhappy.com/videos/">Videos</a></li></ul></nav></div> </div> </div> </div> </div> <div class="fl-col fl-node-5ff8fa7f1ec48 fl-col-bg-color fl-col-small" data-node="5ff8fa7f1ec48"> <div class="fl-col-content fl-node-content"><div class="fl-module fl-module-menu fl-node-5ff8fa8fecb97" data-node="5ff8fa8fecb97"> <div 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</div> </div> </div> <div class="fl-col fl-node-5ff8fa7f1ec49 fl-col-bg-color fl-col-small" data-node="5ff8fa7f1ec49"> <div class="fl-col-content fl-node-content"><div class="fl-module fl-module-rich-text fl-node-0n7qre8ipv3g" data-node="0n7qre8ipv3g"> <div class="fl-module-content fl-node-content"> <div class="fl-rich-text"> <p>DON鈥橳 JUST BE HAPPY WITH YOUR MARKETING, BE SMACK HAPPY.</p> </div> </div> </div> </div> </div> </div> <div class="fl-col-group fl-node-5ff8f96c5853a" data-node="5ff8f96c5853a"> <div class="fl-col fl-node-5ff8f96c5861f fl-col-bg-color" data-node="5ff8f96c5861f"> <div class="fl-col-content fl-node-content"><div class="fl-module fl-module-separator fl-node-5ff8f989846e9" data-node="5ff8f989846e9"> <div class="fl-module-content fl-node-content"> <div class="fl-separator"></div> </div> </div> </div> </div> </div> </div> </div> </div> </div><div class="uabb-js-breakpoint" style="display: none;"></div> </div> </div> </div> <div class="pp-offcanvas-toggle-wrap"> <a href="javascript:void(0)" class="pp-offcanvas-toggle pp-offcanvas-toggle-button pp-offcanvas-icon-after" aria-controls="offcanvas-5ff8efd04b483" role="button"> <span class="pp-offcanvas-toggle-icon fas fa-equals" aria-hidden="true"></span> <span class="pp-offcanvas-toggle-text pp-toggle-label"> MENU </span> </a> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </header><div class="uabb-js-breakpoint" style="display: none;"></div> <div id="fl-main-content" class="fl-page-content" itemprop="mainContentOfPage" role="main"> <div class="fl-content-full container"> <div class="row"> <div class="fl-content col-md-12"> <article class="fl-post post-2674 page type-page status-publish has-post-thumbnail hentry" id="fl-post-2674" itemscope="itemscope" itemtype="https://schema.org/CreativeWork"> <div class="fl-post-content clearfix" itemprop="text"> <div class="fl-builder-content fl-builder-content-2674 fl-builder-content-primary fl-builder-global-templates-locked" data-post-id="2674"><div class="fl-row fl-row-full-width fl-row-bg-uabb_gradient fl-node-5fd90b7ac78d8 fl-row-default-height fl-row-align-center" data-node="5fd90b7ac78d8"> <div class="fl-row-content-wrap"> <div class="uabb-row-separator uabb-top-row-separator" > </div> <div class="pp-row-separator pp-row-separator-bottom pp-separator-curve_layers" style="color: #ffffff"> <svg class="pp-curve-layers" fill="currentColor" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 1000 100" preserveAspectRatio="none" role="presentation"> <path d="M 0 14 s 88.64 3.48 300 36 c 260 40 514 27 703 -10 l 12 28 l 3 36 h -1018 z"></path> <path d="M 0 45 s 271 45.13 500 32 c 157 -9 330 -47 515 -63 v 86 h -1015 z"></path> <path d="M 0 58 s 188.29 32 508 32 c 290 0 494 -35 494 -35 v 45 h -1002 z"></path> </svg> </div> <div class="fl-row-content fl-row-fixed-width fl-node-content"> <div class="fl-col-group fl-node-5fd90b7ac78d0" data-node="5fd90b7ac78d0"> <div class="fl-col fl-node-5fd90b7ac78d3 fl-col-bg-color" data-node="5fd90b7ac78d3"> <div class="fl-col-content fl-node-content"><div class="fl-module fl-module-heading fl-node-5fd90b7ac78d5 fl-animation fl-slide-in-left" data-node="5fd90b7ac78d5" data-animation-delay="0" data-animation-duration="1"> <div class="fl-module-content fl-node-content"> <h1 class="fl-heading"> <span class="fl-heading-text">Support</span> </h1> </div> </div> <div class="fl-module fl-module-rich-text fl-node-5fd90b7ac78d6 fl-animation fl-slide-in-left" data-node="5fd90b7ac78d6" data-animation-delay="0.2" data-animation-duration="1"> <div class="fl-module-content fl-node-content"> <div class="fl-rich-text"> <p>As a Smack Happy client you will receive:</p> <ul> <li>Clear guidance as we go through each step of the process.</li> <li>Screenshots and directions clearly explaining answers to your questions.</li> <li>A response to your email, text or phone calls by the next business day, excluding weekends, holidays and vacations.</li> </ul> </div> </div> </div> </div> </div> <div class="fl-col fl-node-5fd90b7ac78d4 fl-col-bg-color fl-col-small" data-node="5fd90b7ac78d4"> <div class="fl-col-content fl-node-content"><div class="fl-module fl-module-uabb-advanced-menu fl-node-5fd90b7ac78d7 fl-animation fl-slide-in-right hero-menu" data-node="5fd90b7ac78d7" data-animation-delay="0.1" data-animation-duration="1"> <div class="fl-module-content fl-node-content"> <div class="uabb-creative-menu uabb-creative-menu-accordion-collapse uabb-menu-default"> <div class="uabb-clear"></div> <ul id="menu-contact-menu-1" class="menu uabb-creative-menu-vertical uabb-toggle-none"><li id="menu-item-7305" class="menu-item menu-item-type-post_type menu-item-object-page current-page-ancestor current-page-parent uabb-creative-menu uabb-cm-style"><a href="https://smackhappy.com/contact/"><span class="menu-item-text">Contact Us</span></a></li> <li id="menu-item-7307" class="menu-item menu-item-type-post_type menu-item-object-page uabb-creative-menu uabb-cm-style"><a href="https://smackhappy.com/getting-started/"><span class="menu-item-text">Getting Started</span></a></li> <li id="menu-item-7308" class="menu-item menu-item-type-post_type menu-item-object-page uabb-creative-menu uabb-cm-style"><a href="https://smackhappy.com/faqs/"><span class="menu-item-text">FAQs</span></a></li> <li id="menu-item-7306" class="menu-item menu-item-type-post_type menu-item-object-page current-menu-item page_item page-item-2674 current_page_item uabb-creative-menu uabb-cm-style"><a href="https://smackhappy.com/contact/support/"><span class="menu-item-text">Support</span></a></li> </ul> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="fl-row fl-row-full-width fl-row-bg-none fl-node-5fd90b70b8a72 fl-row-default-height fl-row-align-center" data-node="5fd90b70b8a72"> <div class="fl-row-content-wrap"> <div class="uabb-row-separator uabb-top-row-separator" > </div> <div class="fl-row-content fl-row-fixed-width fl-node-content"> <div class="fl-col-group fl-node-5ffe209c5ae48" data-node="5ffe209c5ae48"> <div class="fl-col fl-node-5ffe209c5af1d fl-col-bg-color" data-node="5ffe209c5af1d"> <div class="fl-col-content fl-node-content"><div class="fl-module fl-module-heading fl-node-5ffe209c5adbf" data-node="5ffe209c5adbf"> <div class="fl-module-content fl-node-content"> <h2 class="fl-heading"> <span class="fl-heading-text">The Support Hierarchy</span> </h2> </div> </div> </div> </div> </div> <div class="fl-col-group fl-node-5fd90b70b942a" data-node="5fd90b70b942a"> <div class="fl-col fl-node-5fd90b70b9566 fl-col-bg-color" data-node="5fd90b70b9566"> <div class="fl-col-content fl-node-content"><div class="fl-module fl-module-rich-text fl-node-5fd90b70baf6a" data-node="5fd90b70baf6a"> <div class="fl-module-content fl-node-content"> <div class="fl-rich-text"> <h3>1. Email Support</h3> <p>Typically <a href="https://smackhappy.com/about-us/">one of our project managers</a> will be your main point of contact. We recommend sending an email directly to our support inbox at <a href="mailto:support@smackhappy.com">support@smackhappy.com</a> including the details of the issue, update, question, or new feature at hand. Someone will then be assigned to make the update and you will be informed with status updates along the way. If the project is larger and more involved than a phone meeting may be scheduled.</p> <p>Sending your requests to our support system will immediately set up a support ticket so we can keep track of getting the task completed for you.</p> <h3>2. Phone Call</h3> <p>In the case of absolute urgency, please call our support line at <a href="tel:4158145885">(415) 814-5885</a> or email our support team at <a href="mailto:support@smackhappy.com">support@smackhappy.com</a>.</p> <p>If you have an urgent request, please fill out the <strong><a href="https://smackhappy.com/urgent-request-form/">Urgent Request Form.</a></strong></p> <p><strong>Please note that <a href="https://smackhappy.com/services/rush/">rush packages</a> will apply.</strong></p> <h3>Hours of Operation</h3> <p>Monday through Thursday from 9am to 6pm Pacific time. <a href="https://smackhappy.com/closed-on-fridays/">We are closed to the public on Fridays</a>.</p> </div> </div> </div> </div> </div> <div class="fl-col fl-node-5ffe20226195e fl-col-bg-color fl-col-small" data-node="5ffe20226195e"> <div class="fl-col-content fl-node-content"><div class="fl-module fl-module-photo fl-node-5ffe20295cb37" data-node="5ffe20295cb37"> <div class="fl-module-content fl-node-content"> 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