CINXE.COM
Help & Contact
<!DOCTYPE html> <html lang="en"> <head> <meta name="viewport" content="width=device-width,minimum-scale=1,maximum-scale=1,user-scalable=no"> <meta http-equiv="content-language" content="en"> <meta name="title" content=""> <meta name="description" content=""> <meta name="keywords" content=""> <link rel="apple-touch-icon" sizes="180x180" href="/Images/apple-touch-icon.png"> <link rel="icon" href="/Images/favicon.svg" color="#002f6c"> <title> Help & Contact </title> <link href="/Assets/2.d2f87a02bc782ec96943.css" rel="stylesheet"> <link href="/Assets/dus.ffccc94ebfe4087c5948.css" rel="stylesheet"> <script type="text/plain" data-cookieconsent="marketing" async src="https://www.googletagmanager.com/gtag/js?id=AW-959255173"> </script> <script type="text/plain" data-cookieconsent="marketing"> window.dataLayer = window.dataLayer || []; function gtag() { dataLayer.push(arguments); } gtag('js', new Date()); gtag('config', 'AW-959255173'); </script> <script> const hostname = window.location.hostname; const lowercaseHostname = hostname.toLowerCase(); let chunkUrl = window.location.origin; if (lowercaseHostname == 'cmk.dus.com') { chunkUrl = window.location.origin.replace('cmk.', ''); } window.__CDN_URL__ = chunkUrl + '/assets/'; </script> </head> <body class=""> <div id="main-container"> <header> <div class="header"> <div class="header__action-bar"> <div class="header__action-bar-left"> <a href="/" onclick="window.econda.content('header-logo-clicked')"> <svg class="dus__logo" data-name="Ebene 1" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 209.22 40"><path fill-rule="evenodd" d="M197.32 28.88h-6.29c-2.66 0-2.89-1.66-2.89-3.58 0-.69-.48-1.18-1.18-1.18h-6.64v-9.63h.16c.88 2.41 2.9 4.49 7.42 5.81l10.37 2.58c2.19.59 2.57 1.79 2.57 3.07s-.51 2.93-3.52 2.93ZM144.2 22.8c0 3.48-2.1 5.58-5.58 5.58h-8.5V7.94h8.5c3.48 0 5.58 2.1 5.58 5.58v9.27Zm56.53-7.35-9.42-2.12c-2.23-.62-3.57-1.11-3.57-3.2s1.46-2.67 3.14-2.67h5.81c2.66 0 3.22 1 3.22 2.92 0 .69.48 1.18 1.18 1.18h6.08c.69 0 1.18-.48 1.18-1.18v-.69c0-6.76-5.14-9.68-11.66-9.68h-5.21c-5.14 0-9.41 1.81-11 5.89h-.16V1.72c0-.64-.59-1.23-1.23-1.23h-6.03c-.64 0-1.18.56-1.18 1.23v21.9c0 3.48-1.77 5.25-5.25 5.25h-2.71c-3.48 0-5.25-1.77-5.25-5.25V1.72c0-.64-.58-1.23-1.23-1.23h-6.03c-.64 0-1.18.56-1.18 1.23v4.16h-.15c-2.12-3.41-5.73-5.39-10.59-5.39h-16.63c-.64 0-1.18.56-1.18 1.23v32.92c0 .65.53 1.18 1.18 1.18h16.63c5.57 0 9.36-2.81 11.22-7.19h.18c1.61 4.51 6.07 7.68 11.95 7.68h4.83c5.87 0 10.37-3.17 11.99-7.68h.14c.93 5.35 5.71 7.68 11.56 7.68h6.6c6.65 0 11.26-3.77 11.26-10.82 0-7.73-5.22-9.17-8.49-10.06Zm-93.47 12.24V25.7h-2.51v-3.07h-2.65v9.7c0 2.53.91 3.48 3.55 3.48h1.62v-2.16h-1.1c-1.06 0-1.41-.41-1.41-1.49v-4.48h2.51Zm-60.1 2.7-2.12-6.2h-.08l-2.18 6.2h4.38Zm-.5-8.83 5.31 14.27h-2.94l-1.1-3.19h-5.91l-1.12 3.19h-2.82l5.31-14.27h3.28Zm7.05 2.06h2.84v-2.49h-2.84v2.49Zm.08 12.21h2.68V25.71h-2.68v10.12Zm8.47-8.17h-.08v-1.95h-2.53v10.12h2.65v-4.81c0-2.18 1.39-2.92 2.97-2.92h.81v-2.38h-.58c-1.66 0-2.61.58-3.24 1.95Zm13.37 3.03c0-2.03-1.04-3.19-2.53-3.19s-2.53 1.18-2.57 3.13v.14c0 2.03 1.06 3.28 2.57 3.28s2.53-1.33 2.53-3.36Zm2.74-.02c0 3.4-2.11 5.39-4.73 5.39-1.47 0-2.57-.58-3.15-1.7h-.08c.12 1.33.12 2.72.12 3.4v2.25h-2.67V25.69h2.55v1.45h.08c.58-1.12 1.76-1.7 3.32-1.7 2.55 0 4.56 1.82 4.56 5.23Zm10.01.1c0-2.05-1.02-3.26-2.59-3.26s-2.61 1.24-2.61 3.26 1.04 3.28 2.61 3.28 2.59-1.27 2.59-3.28Zm2.76 0c0 3.32-2.26 5.31-5.35 5.31s-5.37-1.95-5.37-5.31 2.26-5.31 5.37-5.31 5.35 1.95 5.35 5.31Zm5.27-3.11h-.08v-1.95H93.8v10.12h2.65v-4.81c0-2.18 1.39-2.92 2.97-2.92h.81v-2.38h-.58c-1.66 0-2.61.58-3.24 1.95ZM21.7 10.42c0 1.87-.97 2.94-2.28 2.94-1.18 0-1.97-.62-1.97-2.49V5.06h-2.67v6.14c0 3.15 1.82 4.23 3.9 4.23 1.41 0 2.49-.58 3.07-1.7h.08v1.45h2.53V5.07h-2.65v5.35ZM9.79 8.06c0-2.59-1.33-4.83-4.89-4.83H2.79v9.66H4.9c3.57 0 4.89-2.24 4.89-4.83Zm2.86 0c0 4.13-2.57 7.13-7.57 7.13H0V.93h5.08c5 0 7.57 3.01 7.57 7.13ZM33.01 9.2l-1.83-.29c-1.18-.19-1.6-.5-1.6-1.14 0-.75.77-1.18 1.87-1.18s1.97.37 1.97 1.31h2.47c0-2.07-1.87-3.07-4.42-3.07s-4.46 1.16-4.46 3.3c0 1.91 1.41 2.59 3.15 2.86l1.85.29c.97.17 1.49.44 1.49 1.14 0 .81-.75 1.27-2.14 1.27-1.04 0-2.11-.35-2.11-1.39h-2.51c0 2.16 1.93 3.15 4.62 3.15s4.79-1.1 4.79-3.38c0-1.95-1.51-2.59-3.15-2.86Zm11.3 0-1.82-.29c-1.18-.19-1.6-.5-1.6-1.14 0-.75.77-1.18 1.87-1.18s1.97.37 1.97 1.31h2.47c0-2.07-1.87-3.07-4.42-3.07s-4.46 1.16-4.46 3.3c0 1.91 1.41 2.59 3.15 2.86l1.85.29c.97.17 1.49.44 1.49 1.14 0 .81-.75 1.27-2.14 1.27-1.04 0-2.11-.35-2.11-1.39h-2.51c0 2.16 1.93 3.15 4.62 3.15s4.79-1.1 4.79-3.38c0-1.95-1.51-2.59-3.15-2.86Zm12.74-.25c-.19-1.51-.93-2.2-2.24-2.2s-2.12.77-2.43 2.2h4.67Zm2.72.91v.75H52.3c.12 1.83 1.08 2.88 2.59 2.88 1.33 0 1.97-.73 2.18-1.37h2.59c-.31 1.8-2.12 3.32-4.81 3.32-3.34 0-5.29-1.89-5.29-5.27s2.16-5.35 5.25-5.35 4.96 1.82 4.96 5.04Zm2.74 5.33h2.68V.49h-2.68v14.7Zm12.96-5.06c0-2.03-1.06-3.28-2.55-3.28s-2.53 1.33-2.53 3.36 1.02 3.19 2.53 3.19 2.49-1.18 2.55-3.11v-.17Zm0-9.64h2.68v14.7H75.6v-1.45h-.08c-.58 1.12-1.76 1.7-3.32 1.7-2.53 0-4.56-1.82-4.56-5.23s2.11-5.39 4.73-5.39c1.49 0 2.57.58 3.15 1.7h.08c-.13-1.33-.13-2.72-.13-3.4V.49Zm12.89 9.64c0-2.05-1.02-3.26-2.59-3.26-1.58 0-2.61 1.24-2.61 3.26s1.04 3.28 2.61 3.28 2.59-1.26 2.59-3.28Zm2.76 0c0 3.32-2.26 5.31-5.35 5.31s-5.37-1.95-5.37-5.31 2.26-5.31 5.37-5.31 5.35 1.95 5.35 5.31Zm5.06-3.11h-.08V5.07h-2.53v10.12h2.65v-4.81c0-2.18 1.39-2.92 2.97-2.92h.81V5.08h-.58c-1.66 0-2.61.58-3.24 1.95Zm10.25-4.46h1V.49H106c-2.82 0-3.9 1.24-3.9 3.86v10.84h2.68V7.06h2.32V5.07h-2.32v-.78c0-1.2.42-1.72 1.66-1.72ZM23.17.49h-2.45V2.9h2.45V.49ZM18.63 2.9H16.2V.49h2.43V2.9Z" /></svg> <svg class="dus__logo dus__logo--mobile" data-name="Ebene 1" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 58 24"><path fill-rule="evenodd" d="M50.11 19.08h-4.17c-1.76 0-1.91-1.1-1.91-2.37 0-.46-.32-.78-.78-.78h-4.4V9.57h.1c.59 1.59 1.92 2.96 4.92 3.84l6.87 1.7c1.45.39 1.7 1.19 1.7 2.03s-.34 1.94-2.33 1.94Zm-35.19-4.02c0 2.3-1.39 3.69-3.7 3.69H5.59V5.25h5.63c2.31 0 3.7 1.39 3.7 3.69v6.13Zm37.46-4.86-6.24-1.4c-1.48-.41-2.37-.73-2.37-2.11s.97-1.76 2.08-1.76h3.85c1.77 0 2.13.66 2.13 1.93 0 .46.32.78.78.78h4.03c.46 0 .78-.32.78-.78V6.4c0-4.47-3.4-6.4-7.72-6.4h-3.45c-3.4 0-6.24 1.2-7.29 3.89h-.1V1.14c0-.42-.39-.81-.81-.81h-4c-.42 0-.78.37-.78.81v14.47c0 2.3-1.17 3.47-3.48 3.47h-1.8c-2.31 0-3.48-1.17-3.48-3.47V1.14c0-.42-.39-.81-.81-.81h-4c-.42 0-.78.37-.78.81v2.75h-.1C17.42 1.64 15.02.33 11.8.33H.78C.36.33 0 .7 0 1.14V22.9c0 .43.35.78.78.78H11.8c3.69 0 6.2-1.86 7.43-4.75h.12c1.07 2.98 4.02 5.08 7.92 5.08h3.2c3.89 0 6.87-2.1 7.94-5.08h.09c.62 3.53 3.79 5.08 7.66 5.08h4.37c4.4 0 7.46-2.49 7.46-7.15 0-5.11-3.46-6.06-5.63-6.65Z" /></svg> </a> </div> <div class="header__action-bar-center"> </div> <div class="header__action-bar-right"> <div class="header__search-icon d-none d-xl-block"> <svg data-name="Ebene 1" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 48 48"> <path d="M28.49 21.62a6.87 6.87 0 0 0-13.74-.17v.17a6.87 6.87 0 1 0 13.74 0zM28 27l6.49 6.49a.75.75 0 0 1-1.06 1.06L27 28a8.37 8.37 0 1 1 1-1z" fill="#6b7076" fill-rule="evenodd" /> </svg> </div> <div class="header__favorite-box" v-if="$store.getters.favoriteCount > 0 && !$store.getters.favoriteIsLoading" v-cloak> <div class="flight-favorite__favorite-wrapper"> <a class="flight-favorite__star" href="/en/flights/favorites"> <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 26.05 23.97"> <path fill="#fff" class="fill" d="M12,21.15a.23.23,0,0,0-.2.11.25.25,0,0,0,.06.35h0l7.29,5.08L16.31,34.9a.24.24,0,0,0,0,.23.23.23,0,0,0,.33.06h0L24,30.09l7.29,5.1a.22.22,0,0,0,.22,0,.25.25,0,0,0,.16-.31h0L28.9,26.69l7.29-5.08a.26.26,0,0,0,.11-.21.25.25,0,0,0-.25-.25H27l-2.78-8.23a.21.21,0,0,0-.15-.14.23.23,0,0,0-.29.14L21,21.15Z" transform="translate(-11 -12.01)" /> <path fill="none" stroke="#6b7076" stroke-width="1.5px" class="stroke" d="M12,21.15a.23.23,0,0,0-.2.11.25.25,0,0,0,.06.35h0l7.29,5.08L16.31,34.9a.24.24,0,0,0,0,.23.23.23,0,0,0,.33.06h0L24,30.09l7.29,5.1a.22.22,0,0,0,.22,0,.26.26,0,0,0,.16-.32L28.9,26.69l7.29-5.08a.26.26,0,0,0,.11-.21.25.25,0,0,0-.25-.25H27l-2.78-8.23a.21.21,0,0,0-.15-.14.21.21,0,0,0-.28.13h0L21,21.15Z" transform="translate(-11 -12.01)" /> </svg> <label> <span v-text="$store.getters.favoriteCount"></span> </label> </a> </div> </div> <div class="header__login-box header__login-box--logged-off"> <a href="/identity/login/website/SitecoreIdentityServer?ReturnUrl=/en/help-and-contact"> <svg id="Ebene_1" data-name="Ebene 1" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 48 48"> <path id="Shape" class="cls-1" d="M24,23.25A4.25,4.25,0,1,0,19.75,19,4.25,4.25,0,0,0,24,23.25Zm0,1.5A5.75,5.75,0,1,1,29.75,19,5.74,5.74,0,0,1,24,24.75Zm9.25,8.5V31.5c0-2.23-5.05-4.25-9.25-4.25s-9.25,2-9.25,4.25v1.75ZM24,25.75c5,0,10.75,2.32,10.75,5.75v3.25H13.25V31.5C13.25,28.07,19,25.75,24,25.75Z" /> </svg> <span>Login</span> </a> </div> <div class="header__search-icon d-xl-none"> <svg data-name="Ebene 1" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 48 48"> <path d="M28.49 21.62a6.87 6.87 0 0 0-13.74-.17v.17a6.87 6.87 0 1 0 13.74 0zM28 27l6.49 6.49a.75.75 0 0 1-1.06 1.06L27 28a8.37 8.37 0 1 1 1-1z" fill="#6b7076" fill-rule="evenodd" /> </svg> </div> <div class="header__menu-box"> <div class="header__burger header__js-trigger-menu"> <span></span> <span></span> <span></span> <span></span> </div> </div> </div> </div> <div class="header__flyout-background"></div> <div class="header__flyout"> <div class="header__site-links"> <nav> <ul class="header__site-navigation-list"> <li> <a href="/en" class="header__nav-link is-active" onclick="window.econda.content('navigation-Passengers-clicked')"> Passengers </a> </li> <li> <a href="/en/corporation" class="header__nav-link " onclick="window.econda.content('navigation-Corporation-clicked')"> Corporation </a> </li> <li> <a href="/en/businesspartner" class="header__nav-link " onclick="window.econda.content('navigation-Businesspartner-clicked')"> Businesspartner </a> </li> </ul> </nav> </div> <div class="header__main-navigation"> <nav> <ul class="header__main-navigation-list"> <li class="header__main-navigation-list-item"> <a href="/en/flights" class="header__nav-link has-child-nodes" onclick="window.econda.content('main-nav-Flights-clicked')"> Flights <i class="header__child-indicator"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 48 48" fill="#6b7076" class="fill"><path d="M28.53 23.47a.75.75 0 0 1 0 1.06l-8 8a.75.75 0 1 1-1.1-1L26.94 24l-7.47-7.47a.75.75 0 1 1 1-1.08l8 8z"/></svg></i> </a> <ul class="header__child-navigation-list"> <li class="header__child-navigation-list-item header__child-navigation-list-item--back"> <a class="header__nav-link header__nav-link--back"> <span class="header__nav-link-content-wrap header__nav-link-content-wrap--back"> <i class="header__back-indicator"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 48 48" fill="#6b7076" class="fill"><path d="M19.47 24.53a.75.75 0 0 1 0-1.06l8-8a.75.75 0 1 1 1.1 1L21.06 24l7.47 7.47a.75.75 0 0 1-1 1.08l-8-8z"/></svg></i>Back </span> </a> </li> <li class="header__child-navigation-list-item header__child-navigation-list-item--parent"> <a href="/en/flights" class="header__nav-link "> <span class="header__nav-link-content-wrap header__nav-link-content-wrap--parent"> Flights </span> </a> </li> <li class="header__child-navigation-list-item "> <a href="/en/flights/arrivals" class="header__nav-link "> <span class="header__nav-link-content-wrap"> Arrivals </span> </a> </li> <li class="header__child-navigation-list-item "> <a href="/en/flights/departures" class="header__nav-link "> <span class="header__nav-link-content-wrap"> Departures </span> </a> </li> <li class="header__child-navigation-list-item "> <a href="/en/flights/destinations" class="header__nav-link "> <span class="header__nav-link-content-wrap"> Destinations </span> </a> </li> <li class="header__child-navigation-list-item "> <a href="/en/flights/airlines" class="header__nav-link "> <span class="header__nav-link-content-wrap"> Airlines </span> </a> </li> <li class="header__child-navigation-list-item "> <a href="/en/flights/book-flights" class="header__nav-link "> <span class="header__nav-link-content-wrap"> Book flights </span> </a> </li> <li class="header__child-navigation-list-item "> <a href="/en/flights/travel-agencies-at-the-airport" class="header__nav-link "> <span class="header__nav-link-content-wrap"> Travel agencies at the airport </span> </a> </li> <li class="header__child-navigation-list-item "> <a href="/en/flights/transferring" class="header__nav-link "> <span class="header__nav-link-content-wrap"> Transferring </span> </a> </li> </ul> </li> <li class="header__main-navigation-list-item"> <a href="/en/parking" class="header__nav-link has-child-nodes" onclick="window.econda.content('main-nav-Parking-clicked')"> Parking <i class="header__child-indicator"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 48 48" fill="#6b7076" class="fill"><path d="M28.53 23.47a.75.75 0 0 1 0 1.06l-8 8a.75.75 0 1 1-1.1-1L26.94 24l-7.47-7.47a.75.75 0 1 1 1-1.08l8 8z"/></svg></i> </a> <ul class="header__child-navigation-list"> <li class="header__child-navigation-list-item header__child-navigation-list-item--back"> <a class="header__nav-link header__nav-link--back"> <span class="header__nav-link-content-wrap header__nav-link-content-wrap--back"> <i class="header__back-indicator"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 48 48" fill="#6b7076" class="fill"><path d="M19.47 24.53a.75.75 0 0 1 0-1.06l8-8a.75.75 0 1 1 1.1 1L21.06 24l7.47 7.47a.75.75 0 0 1-1 1.08l-8-8z"/></svg></i>Back </span> </a> </li> <li class="header__child-navigation-list-item header__child-navigation-list-item--parent"> <a href="/en/parking" class="header__nav-link "> <span class="header__nav-link-content-wrap header__nav-link-content-wrap--parent"> Parking </span> </a> </li> <li class="header__child-navigation-list-item "> <a href="/en/parking/parkspecials" class="header__nav-link "> <span class="header__nav-link-content-wrap"> Parkspecials </span> </a> </li> <li class="header__child-navigation-list-item "> <a href="/en/parking/parking-garages" class="header__nav-link "> <span class="header__nav-link-content-wrap"> Parking garages </span> </a> </li> <li class="header__child-navigation-list-item "> <a href="/en/parking/information" class="header__nav-link "> <span class="header__nav-link-content-wrap"> information </span> </a> </li> </ul> </li> <li class="header__main-navigation-list-item"> <a href="/en/to-and-from" class="header__nav-link has-child-nodes" onclick="window.econda.content('main-nav-To and from-clicked')"> To and from <i class="header__child-indicator"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 48 48" fill="#6b7076" class="fill"><path d="M28.53 23.47a.75.75 0 0 1 0 1.06l-8 8a.75.75 0 1 1-1.1-1L26.94 24l-7.47-7.47a.75.75 0 1 1 1-1.08l8 8z"/></svg></i> </a> <ul class="header__child-navigation-list"> <li class="header__child-navigation-list-item header__child-navigation-list-item--back"> <a class="header__nav-link header__nav-link--back"> <span class="header__nav-link-content-wrap header__nav-link-content-wrap--back"> <i class="header__back-indicator"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 48 48" fill="#6b7076" class="fill"><path d="M19.47 24.53a.75.75 0 0 1 0-1.06l8-8a.75.75 0 1 1 1.1 1L21.06 24l7.47 7.47a.75.75 0 0 1-1 1.08l-8-8z"/></svg></i>Back </span> </a> </li> <li class="header__child-navigation-list-item header__child-navigation-list-item--parent"> <a href="/en/to-and-from" class="header__nav-link "> <span class="header__nav-link-content-wrap header__nav-link-content-wrap--parent"> To and from </span> </a> </li> <li class="header__child-navigation-list-item "> <a href="/en/to-and-from/arriving" class="header__nav-link "> <span class="header__nav-link-content-wrap"> Arriving </span> </a> </li> <li class="header__child-navigation-list-item "> <a href="/en/to-and-from/bus-and-train" class="header__nav-link "> <span class="header__nav-link-content-wrap"> Bus and Train </span> </a> </li> <li class="header__child-navigation-list-item "> <a href="/en/to-and-from/dus-sharing-hub" class="header__nav-link "> <span class="header__nav-link-content-wrap"> DUS sharing hub </span> </a> </li> <li class="header__child-navigation-list-item "> <a href="/en/to-and-from/ride-hailing" class="header__nav-link "> <span class="header__nav-link-content-wrap"> Ride Hailing </span> </a> </li> <li class="header__child-navigation-list-item "> <a href="/en/to-and-from/car-rentals" class="header__nav-link "> <span class="header__nav-link-content-wrap"> Car rentals </span> </a> </li> <li class="header__child-navigation-list-item "> <a href="/en/to-and-from/taxi" class="header__nav-link "> <span class="header__nav-link-content-wrap"> Taxi </span> </a> </li> <li class="header__child-navigation-list-item "> <a href="/en/to-and-from/coaches" class="header__nav-link "> <span class="header__nav-link-content-wrap"> Coaches </span> </a> </li> </ul> </li> <li class="header__main-navigation-list-item"> <a href="/en/inform" class="header__nav-link has-child-nodes" onclick="window.econda.content('main-nav-Inform-clicked')"> Inform <i class="header__child-indicator"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 48 48" fill="#6b7076" class="fill"><path d="M28.53 23.47a.75.75 0 0 1 0 1.06l-8 8a.75.75 0 1 1-1.1-1L26.94 24l-7.47-7.47a.75.75 0 1 1 1-1.08l8 8z"/></svg></i> </a> <ul class="header__child-navigation-list"> <li class="header__child-navigation-list-item header__child-navigation-list-item--back"> <a class="header__nav-link header__nav-link--back"> <span class="header__nav-link-content-wrap header__nav-link-content-wrap--back"> <i class="header__back-indicator"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 48 48" fill="#6b7076" class="fill"><path d="M19.47 24.53a.75.75 0 0 1 0-1.06l8-8a.75.75 0 1 1 1.1 1L21.06 24l7.47 7.47a.75.75 0 0 1-1 1.08l-8-8z"/></svg></i>Back </span> </a> </li> <li class="header__child-navigation-list-item header__child-navigation-list-item--parent"> <a href="/en/inform" class="header__nav-link "> <span class="header__nav-link-content-wrap header__nav-link-content-wrap--parent"> Inform </span> </a> </li> <li class="header__child-navigation-list-item "> <a href="/en/inform/tips-and-links-for-your-trip" class="header__nav-link "> <span class="header__nav-link-content-wrap"> Tips and links for your trip </span> </a> </li> <li class="header__child-navigation-list-item "> <a href="/en/inform/baggage" class="header__nav-link "> <span class="header__nav-link-content-wrap"> Baggage </span> <i class="header__child-indicator"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 48 48" fill="#6b7076" class="fill"><path d="M28.53 23.47a.75.75 0 0 1 0 1.06l-8 8a.75.75 0 1 1-1.1-1L26.94 24l-7.47-7.47a.75.75 0 1 1 1-1.08l8 8z"/></svg></i> </a> <ul class="header__grandchild-navigation-list"> <li class="header__grandchild-navigation-list-item header__grandchild-navigation-list-item--back"> <a class="header__nav-link header__nav-link--back"> <span class="header__nav-link-content-wrap header__nav-link-content-wrap--back"> <i class="header__back-indicator"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 48 48" fill="#6b7076" class="fill"><path d="M19.47 24.53a.75.75 0 0 1 0-1.06l8-8a.75.75 0 1 1 1.1 1L21.06 24l7.47 7.47a.75.75 0 0 1-1 1.08l-8-8z"/></svg></i>Back </span> </a> </li> <li class="header__grandchild-navigation-list-item header__grandchild-navigation-list-item--parent"> <a href="/en/inform/baggage" class="header__nav-link "> <span class="header__nav-link-content-wrap header__nav-link-content-wrap--parent"> Baggage </span> </a> </li> <li class="header__grandchild-navigation-list-item "> <a href="/en/inform/baggage/hand-luggage-and-checked-baggage" class="header__nav-link"> <span class="header__nav-link-content-wrap"> Hand luggage and checked baggage </span> </a> </li> <li class="header__grandchild-navigation-list-item "> <a href="/en/inform/baggage/bulky-baggage" class="header__nav-link"> <span class="header__nav-link-content-wrap"> Bulky baggage </span> </a> </li> <li class="header__grandchild-navigation-list-item "> <a href="/en/inform/baggage/transporting-animals" class="header__nav-link"> <span class="header__nav-link-content-wrap"> Transporting animals </span> </a> </li> <li class="header__grandchild-navigation-list-item "> <a href="/en/inform/baggage/storage" class="header__nav-link"> <span class="header__nav-link-content-wrap"> Storage </span> </a> </li> <li class="header__grandchild-navigation-list-item "> <a href="/en/inform/baggage/baggage-wrapping" class="header__nav-link"> <span class="header__nav-link-content-wrap"> Baggage wrapping </span> </a> </li> <li class="header__grandchild-navigation-list-item "> <a href="/en/inform/baggage/lost-or-damaged-baggage" class="header__nav-link"> <span class="header__nav-link-content-wrap"> Lost or damaged baggage </span> </a> </li> </ul> </li> <li class="header__child-navigation-list-item "> <a href="/en/inform/check-in" class="header__nav-link "> <span class="header__nav-link-content-wrap"> Check-in </span> </a> </li> <li class="header__child-navigation-list-item "> <a href="/en/inform/security-control" class="header__nav-link "> <span class="header__nav-link-content-wrap"> Security Control </span> <i class="header__child-indicator"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 48 48" fill="#6b7076" class="fill"><path d="M28.53 23.47a.75.75 0 0 1 0 1.06l-8 8a.75.75 0 1 1-1.1-1L26.94 24l-7.47-7.47a.75.75 0 1 1 1-1.08l8 8z"/></svg></i> </a> <ul class="header__grandchild-navigation-list"> <li class="header__grandchild-navigation-list-item header__grandchild-navigation-list-item--back"> <a class="header__nav-link header__nav-link--back"> <span class="header__nav-link-content-wrap header__nav-link-content-wrap--back"> <i class="header__back-indicator"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 48 48" fill="#6b7076" class="fill"><path d="M19.47 24.53a.75.75 0 0 1 0-1.06l8-8a.75.75 0 1 1 1.1 1L21.06 24l7.47 7.47a.75.75 0 0 1-1 1.08l-8-8z"/></svg></i>Back </span> </a> </li> <li class="header__grandchild-navigation-list-item header__grandchild-navigation-list-item--parent"> <a href="/en/inform/security-control" class="header__nav-link "> <span class="header__nav-link-content-wrap header__nav-link-content-wrap--parent"> Security Control </span> </a> </li> <li class="header__grandchild-navigation-list-item "> <a href="/en/inform/security-control/dus-gateway" class="header__nav-link"> <span class="header__nav-link-content-wrap"> DUS Gateway </span> </a> </li> </ul> </li> <li class="header__child-navigation-list-item "> <a href="/en/inform/lounges" class="header__nav-link "> <span class="header__nav-link-content-wrap"> Lounges </span> <i class="header__child-indicator"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 48 48" fill="#6b7076" class="fill"><path d="M28.53 23.47a.75.75 0 0 1 0 1.06l-8 8a.75.75 0 1 1-1.1-1L26.94 24l-7.47-7.47a.75.75 0 1 1 1-1.08l8 8z"/></svg></i> </a> <ul class="header__grandchild-navigation-list"> <li class="header__grandchild-navigation-list-item header__grandchild-navigation-list-item--back"> <a class="header__nav-link header__nav-link--back"> <span class="header__nav-link-content-wrap header__nav-link-content-wrap--back"> <i class="header__back-indicator"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 48 48" fill="#6b7076" class="fill"><path d="M19.47 24.53a.75.75 0 0 1 0-1.06l8-8a.75.75 0 1 1 1.1 1L21.06 24l7.47 7.47a.75.75 0 0 1-1 1.08l-8-8z"/></svg></i>Back </span> </a> </li> <li class="header__grandchild-navigation-list-item header__grandchild-navigation-list-item--parent"> <a href="/en/inform/lounges" class="header__nav-link "> <span class="header__nav-link-content-wrap header__nav-link-content-wrap--parent"> Lounges </span> </a> </li> <li class="header__grandchild-navigation-list-item "> <a href="/en/inform/lounges/hugo-junkers-lounge" class="header__nav-link"> <span class="header__nav-link-content-wrap"> Hugo Junkers Lounge </span> </a> </li> <li class="header__grandchild-navigation-list-item "> <a href="/en/inform/lounges/open-sky-lounge" class="header__nav-link"> <span class="header__nav-link-content-wrap"> Open Sky Lounge </span> </a> </li> <li class="header__grandchild-navigation-list-item "> <a href="/en/inform/lounges/emirates-lounge" class="header__nav-link"> <span class="header__nav-link-content-wrap"> Emirates Lounge </span> </a> </li> <li class="header__grandchild-navigation-list-item "> <a href="/en/inform/lounges/lufthansa-lounges" class="header__nav-link"> <span class="header__nav-link-content-wrap"> Lufthansa Lounges </span> </a> </li> </ul> </li> <li class="header__child-navigation-list-item "> <a href="/en/inform/vip-service" class="header__nav-link "> <span class="header__nav-link-content-wrap"> VIP-Service </span> <i class="header__child-indicator"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 48 48" fill="#6b7076" class="fill"><path d="M28.53 23.47a.75.75 0 0 1 0 1.06l-8 8a.75.75 0 1 1-1.1-1L26.94 24l-7.47-7.47a.75.75 0 1 1 1-1.08l8 8z"/></svg></i> </a> <ul class="header__grandchild-navigation-list"> <li class="header__grandchild-navigation-list-item header__grandchild-navigation-list-item--back"> <a class="header__nav-link header__nav-link--back"> <span class="header__nav-link-content-wrap header__nav-link-content-wrap--back"> <i class="header__back-indicator"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 48 48" fill="#6b7076" class="fill"><path d="M19.47 24.53a.75.75 0 0 1 0-1.06l8-8a.75.75 0 1 1 1.1 1L21.06 24l7.47 7.47a.75.75 0 0 1-1 1.08l-8-8z"/></svg></i>Back </span> </a> </li> <li class="header__grandchild-navigation-list-item header__grandchild-navigation-list-item--parent"> <a href="/en/inform/vip-service" class="header__nav-link "> <span class="header__nav-link-content-wrap header__nav-link-content-wrap--parent"> VIP-Service </span> </a> </li> <li class="header__grandchild-navigation-list-item "> <a href="/en/inform/vip-service/vip-service-business" class="header__nav-link"> <span class="header__nav-link-content-wrap"> VIP-Service Business </span> </a> </li> <li class="header__grandchild-navigation-list-item "> <a href="/en/inform/vip-service/vip-service-premium" class="header__nav-link"> <span class="header__nav-link-content-wrap"> VIP-Service Premium </span> </a> </li> </ul> </li> <li class="header__child-navigation-list-item "> <a href="/en/inform/location-map" class="header__nav-link "> <span class="header__nav-link-content-wrap"> Location Map </span> <i class="header__child-indicator"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 48 48" fill="#6b7076" class="fill"><path d="M28.53 23.47a.75.75 0 0 1 0 1.06l-8 8a.75.75 0 1 1-1.1-1L26.94 24l-7.47-7.47a.75.75 0 1 1 1-1.08l8 8z"/></svg></i> </a> <ul class="header__grandchild-navigation-list"> <li class="header__grandchild-navigation-list-item header__grandchild-navigation-list-item--back"> <a class="header__nav-link header__nav-link--back"> <span class="header__nav-link-content-wrap header__nav-link-content-wrap--back"> <i class="header__back-indicator"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 48 48" fill="#6b7076" class="fill"><path d="M19.47 24.53a.75.75 0 0 1 0-1.06l8-8a.75.75 0 1 1 1.1 1L21.06 24l7.47 7.47a.75.75 0 0 1-1 1.08l-8-8z"/></svg></i>Back </span> </a> </li> <li class="header__grandchild-navigation-list-item header__grandchild-navigation-list-item--parent"> <a href="/en/inform/location-map" class="header__nav-link "> <span class="header__nav-link-content-wrap header__nav-link-content-wrap--parent"> Location Map </span> </a> </li> <li class="header__grandchild-navigation-list-item "> <a href="/en/inform/location-map/departures-map" class="header__nav-link"> <span class="header__nav-link-content-wrap"> Departures Map </span> </a> </li> <li class="header__grandchild-navigation-list-item "> <a href="/en/inform/location-map/arrivals-map" class="header__nav-link"> <span class="header__nav-link-content-wrap"> Arrivals Map </span> </a> </li> <li class="header__grandchild-navigation-list-item "> <a href="/en/inform/location-map/airport-map" class="header__nav-link"> <span class="header__nav-link-content-wrap"> Airport Map </span> </a> </li> </ul> </li> <li class="header__child-navigation-list-item "> <a href="/en/inform/barrier-free-travel" class="header__nav-link "> <span class="header__nav-link-content-wrap"> Barrier-free Travel </span> </a> </li> <li class="header__child-navigation-list-item "> <a href="/en/inform/traveling-with-children" class="header__nav-link "> <span class="header__nav-link-content-wrap"> Traveling with children </span> </a> </li> <li class="header__child-navigation-list-item "> <a href="/en/inform/airport-a-z" class="header__nav-link "> <span class="header__nav-link-content-wrap"> Airport A-Z </span> </a> </li> </ul> </li> <li class="header__main-navigation-list-item"> <a href="/en/enjoy" class="header__nav-link has-child-nodes" onclick="window.econda.content('main-nav-Enjoy-clicked')"> Enjoy <i class="header__child-indicator"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 48 48" fill="#6b7076" class="fill"><path d="M28.53 23.47a.75.75 0 0 1 0 1.06l-8 8a.75.75 0 1 1-1.1-1L26.94 24l-7.47-7.47a.75.75 0 1 1 1-1.08l8 8z"/></svg></i> </a> <ul class="header__child-navigation-list"> <li class="header__child-navigation-list-item header__child-navigation-list-item--back"> <a class="header__nav-link header__nav-link--back"> <span class="header__nav-link-content-wrap header__nav-link-content-wrap--back"> <i class="header__back-indicator"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 48 48" fill="#6b7076" class="fill"><path d="M19.47 24.53a.75.75 0 0 1 0-1.06l8-8a.75.75 0 1 1 1.1 1L21.06 24l7.47 7.47a.75.75 0 0 1-1 1.08l-8-8z"/></svg></i>Back </span> </a> </li> <li class="header__child-navigation-list-item header__child-navigation-list-item--parent"> <a href="/en/enjoy" class="header__nav-link "> <span class="header__nav-link-content-wrap header__nav-link-content-wrap--parent"> Enjoy </span> </a> </li> <li class="header__child-navigation-list-item "> <a href="/en/enjoy/webcams" class="header__nav-link "> <span class="header__nav-link-content-wrap"> Webcams </span> </a> </li> <li class="header__child-navigation-list-item "> <a href="/en/enjoy/destination-dus" class="header__nav-link "> <span class="header__nav-link-content-wrap"> Destination DUS </span> </a> </li> </ul> </li> <li class="header__main-navigation-list-item"> <a href="/en/shop-and-dine" class="header__nav-link has-child-nodes" onclick="window.econda.content('main-nav-Shop and Dine-clicked')"> Shop and Dine <i class="header__child-indicator"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 48 48" fill="#6b7076" class="fill"><path d="M28.53 23.47a.75.75 0 0 1 0 1.06l-8 8a.75.75 0 1 1-1.1-1L26.94 24l-7.47-7.47a.75.75 0 1 1 1-1.08l8 8z"/></svg></i> </a> <ul class="header__child-navigation-list"> <li class="header__child-navigation-list-item header__child-navigation-list-item--back"> <a class="header__nav-link header__nav-link--back"> <span class="header__nav-link-content-wrap header__nav-link-content-wrap--back"> <i class="header__back-indicator"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 48 48" fill="#6b7076" class="fill"><path d="M19.47 24.53a.75.75 0 0 1 0-1.06l8-8a.75.75 0 1 1 1.1 1L21.06 24l7.47 7.47a.75.75 0 0 1-1 1.08l-8-8z"/></svg></i>Back </span> </a> </li> <li class="header__child-navigation-list-item header__child-navigation-list-item--parent"> <a href="/en/shop-and-dine" class="header__nav-link "> <span class="header__nav-link-content-wrap header__nav-link-content-wrap--parent"> Shop and Dine </span> </a> </li> <li class="header__child-navigation-list-item "> <a href="/en/shop-and-dine/shops" class="header__nav-link "> <span class="header__nav-link-content-wrap"> Shops </span> </a> </li> <li class="header__child-navigation-list-item "> <a href="/en/shop-and-dine/gastro" class="header__nav-link "> <span class="header__nav-link-content-wrap"> Gastro </span> </a> </li> <li class="header__child-navigation-list-item "> <a href="/en/shop-and-dine/duty-free" class="header__nav-link "> <span class="header__nav-link-content-wrap"> Duty Free </span> </a> </li> </ul> </li> </ul> </nav> </div> </div> <div class="header__indicator-navigation-flyout"></div> <div class="header__shadow"></div> </div> <div class="header__flyout-search"> <div class="header__flyout-search__back-button"> <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 48 48" fill="#6b7076" class="fill"> <path d="M19.47 24.53a.75.75 0 0 1 0-1.06l8-8a.75.75 0 1 1 1.1 1L21.06 24l7.47 7.47a.75.75 0 0 1-1 1.08l-8-8z"></path> </svg> </div> <div class="header__flyout-search__auto-complete"> <auto-complete ref="FlightSearchHeaderFlyout" placeholder="Flight Number/Search" on-line="true" show-search-icon="true" limit="6" max-characters="120" min-length="1" search-type="1" :items="suggest" auto-selection="false" show-result-and-data-message="false" keep-last-seach-term="true" v-on:changed="onChangedSuggest" v-on:selected="onSelectHeader" v-on:cleared="onClearedHeader" data-redirect1="/en/flights/arrivals" data-redirect2="/en/search" data-debounce="10"> </auto-complete> </div> </div> </header> <main class=""> <section class="breadcrumb bg-white"> <ul class="breadcrumb-wrap"> <li style="color:black"> <a href="/en">Home</a> </li> <li style="color:black"> <span>Help & Contact</span> </li> </ul> </section> <div class="advertising_head"> <div class="advertising__iqd-header"> <div id="iqd_mainAd"> <div id="iqd_align_Ad"> <div id="iqd_topAd"> <div class="ad-container ad-container-desktop" data-tile="1"></div> </div> <div id="iqd_leftAd"> <div class="ad-container ad-container-desktop" data-tile="20"></div> </div> <div id="iqd_rightAd"> <div class="ad-container ad-container-desktop" data-tile="2"></div> </div> </div> </div> </div> <div class="ad-container ad-container-mobile" data-tile="1"> </div> </div> <form action="/formbuilder?fxb.FormItemId=f0fee427-9dbf-4856-be59-4bb908e01fba&fxb.HtmlPrefix=fxb.44cc81ba-901d-4934-80b6-4285c71b4d81" data-ajax="true" data-ajax-method="Post" data-ajax-mode="replace-with" data-ajax-success="$.validator.unobtrusive.parse('#fxb_44cc81ba-901d-4934-80b6-4285c71b4d81_f0fee427-9dbf-4856-be59-4bb908e01fba');$.fxbFormTracker.texts=$.fxbFormTracker.texts||{};$.fxbFormTracker.texts.expiredWebSession='Your session has expired. Please refresh this page.';$.fxbFormTracker.parse('#fxb_44cc81ba-901d-4934-80b6-4285c71b4d81_f0fee427-9dbf-4856-be59-4bb908e01fba');" data-ajax-update="#fxb_44cc81ba-901d-4934-80b6-4285c71b4d81_f0fee427-9dbf-4856-be59-4bb908e01fba" data-sc-fxb="f0fee427-9dbf-4856-be59-4bb908e01fba" enctype="multipart/form-data" id="fxb_44cc81ba-901d-4934-80b6-4285c71b4d81_f0fee427-9dbf-4856-be59-4bb908e01fba" method="post"><input id="fxb_44cc81ba-901d-4934-80b6-4285c71b4d81_FormSessionId" name="fxb.44cc81ba-901d-4934-80b6-4285c71b4d81.FormSessionId" type="hidden" value="34dca703-e7fe-4fe2-8a68-c74c3312cf1d" /><input id="fxb_44cc81ba-901d-4934-80b6-4285c71b4d81_IsSessionExpired" name="fxb.44cc81ba-901d-4934-80b6-4285c71b4d81.IsSessionExpired" type="hidden" value="0" /> <section class="form-builder content-section space-top "> <div class="container"> <input name="__RequestVerificationToken" type="hidden" value="00lM1fOD6rgBiQPDqAnQ0e7LdExN1-tSzlHrmx9Av2ENW9KznhCByO7ASrUD0FPol7rQPhrfUOBTQmppFhOAQVcWKdA1" /> <input id="fxb_44cc81ba-901d-4934-80b6-4285c71b4d81_FormItemId" name="fxb.44cc81ba-901d-4934-80b6-4285c71b4d81.FormItemId" type="hidden" value="f0fee427-9dbf-4856-be59-4bb908e01fba" /> <input id="fxb_44cc81ba-901d-4934-80b6-4285c71b4d81_PageItemId" name="fxb.44cc81ba-901d-4934-80b6-4285c71b4d81.PageItemId" type="hidden" value="4252b56d-515b-40b2-bc13-417cbc4a0a19" /> <div class="form-builder__text"> <h2 data-sc-field-key="267912A6D1354044B15F2AD2A3D57D3F" class="">Looking for specific service information?</h2> </div><div class="form-builder__text"> <p data-sc-field-key="5FC2AC26A8C04D7495FC25E0F83C5F05" class="">We want to support you as good as possible to find the required service information or the right contact. Please select a keyword!</p> </div><div data-sc-field-key="557B81DA471E4B6AB4AE8E0CE7043F71" class="form-builder__section "> <input value="Flights" type="submit" class="btn btn-primary form-builder__button no-captcha" name="fxb.44cc81ba-901d-4934-80b6-4285c71b4d81.e8b8b4f1-004b-4847-ad88-3f9ddc9928a4" data-sc-field-key="DE6C0E0F49F34C3FB16EF06DC867961C" data-navigation-step="0" /> <input id="fxb_44cc81ba-901d-4934-80b6-4285c71b4d81_NavigationButtons" name="fxb.44cc81ba-901d-4934-80b6-4285c71b4d81.NavigationButtons" type="hidden" value="e8b8b4f1-004b-4847-ad88-3f9ddc9928a4" /> <input id="fxb_44cc81ba-901d-4934-80b6-4285c71b4d81_e8b8b4f1-004b-4847-ad88-3f9ddc9928a4" name="fxb.44cc81ba-901d-4934-80b6-4285c71b4d81.e8b8b4f1-004b-4847-ad88-3f9ddc9928a4" type="hidden" value="0" /> <input value="Airline" type="submit" class="btn btn-primary form-builder__button no-captcha" name="fxb.44cc81ba-901d-4934-80b6-4285c71b4d81.a42d8f7d-dfc3-4dee-8330-09f7fabf48c0" data-sc-field-key="24B9B913D5AA4909AE5099F86F73EC37" data-navigation-step="0" /> <input id="fxb_44cc81ba-901d-4934-80b6-4285c71b4d81_NavigationButtons" name="fxb.44cc81ba-901d-4934-80b6-4285c71b4d81.NavigationButtons" type="hidden" value="a42d8f7d-dfc3-4dee-8330-09f7fabf48c0" /> <input id="fxb_44cc81ba-901d-4934-80b6-4285c71b4d81_a42d8f7d-dfc3-4dee-8330-09f7fabf48c0" name="fxb.44cc81ba-901d-4934-80b6-4285c71b4d81.a42d8f7d-dfc3-4dee-8330-09f7fabf48c0" type="hidden" value="0" /> <input value="Security control" type="submit" class="btn btn-primary form-builder__button no-captcha" name="fxb.44cc81ba-901d-4934-80b6-4285c71b4d81.34107ab5-e251-409c-9ce7-8f0700d84d01" data-sc-field-key="32B38785E7EE46FEBE36DD44CA4AE294" data-navigation-step="0" /> <input id="fxb_44cc81ba-901d-4934-80b6-4285c71b4d81_NavigationButtons" name="fxb.44cc81ba-901d-4934-80b6-4285c71b4d81.NavigationButtons" type="hidden" value="34107ab5-e251-409c-9ce7-8f0700d84d01" /> <input id="fxb_44cc81ba-901d-4934-80b6-4285c71b4d81_34107ab5-e251-409c-9ce7-8f0700d84d01" name="fxb.44cc81ba-901d-4934-80b6-4285c71b4d81.34107ab5-e251-409c-9ce7-8f0700d84d01" type="hidden" value="0" /> <input value="Parking" type="submit" class="btn btn-primary form-builder__button no-captcha" name="fxb.44cc81ba-901d-4934-80b6-4285c71b4d81.5412d8b9-3913-4c54-bb26-a99222476597" data-sc-field-key="634037630FBB41FDAFCFC6D652E497B8" data-navigation-step="0" /> <input id="fxb_44cc81ba-901d-4934-80b6-4285c71b4d81_NavigationButtons" name="fxb.44cc81ba-901d-4934-80b6-4285c71b4d81.NavigationButtons" type="hidden" value="5412d8b9-3913-4c54-bb26-a99222476597" /> <input id="fxb_44cc81ba-901d-4934-80b6-4285c71b4d81_5412d8b9-3913-4c54-bb26-a99222476597" name="fxb.44cc81ba-901d-4934-80b6-4285c71b4d81.5412d8b9-3913-4c54-bb26-a99222476597" type="hidden" value="0" /> <input value="Baggage" type="submit" class="btn btn-primary form-builder__button no-captcha" name="fxb.44cc81ba-901d-4934-80b6-4285c71b4d81.eaf9cb64-a6ea-48d5-8b58-2786387438f3" data-sc-field-key="B54E814B0F7A44899D71FD444F4C8677" data-navigation-step="0" /> <input id="fxb_44cc81ba-901d-4934-80b6-4285c71b4d81_NavigationButtons" name="fxb.44cc81ba-901d-4934-80b6-4285c71b4d81.NavigationButtons" type="hidden" value="eaf9cb64-a6ea-48d5-8b58-2786387438f3" /> <input id="fxb_44cc81ba-901d-4934-80b6-4285c71b4d81_eaf9cb64-a6ea-48d5-8b58-2786387438f3" name="fxb.44cc81ba-901d-4934-80b6-4285c71b4d81.eaf9cb64-a6ea-48d5-8b58-2786387438f3" type="hidden" value="0" /> <input value="Lost & Found" type="submit" class="btn btn-primary form-builder__button no-captcha" name="fxb.44cc81ba-901d-4934-80b6-4285c71b4d81.19f77b7d-4b75-4b92-9bc3-48cf672c1bbd" data-sc-field-key="4E1FB9B740114F6791A833BA56F58BE5" data-navigation-step="0" /> <input id="fxb_44cc81ba-901d-4934-80b6-4285c71b4d81_NavigationButtons" name="fxb.44cc81ba-901d-4934-80b6-4285c71b4d81.NavigationButtons" type="hidden" value="19f77b7d-4b75-4b92-9bc3-48cf672c1bbd" /> <input id="fxb_44cc81ba-901d-4934-80b6-4285c71b4d81_19f77b7d-4b75-4b92-9bc3-48cf672c1bbd" name="fxb.44cc81ba-901d-4934-80b6-4285c71b4d81.19f77b7d-4b75-4b92-9bc3-48cf672c1bbd" type="hidden" value="0" /> <input value="Processes at the airport" type="submit" class="btn btn-primary form-builder__button no-captcha" name="fxb.44cc81ba-901d-4934-80b6-4285c71b4d81.5ab6b865-49dc-48ed-a849-3c4d9237a641" data-sc-field-key="9AFEFA0449CB4779B1D8C14D74E39A18" data-navigation-step="0" /> <input id="fxb_44cc81ba-901d-4934-80b6-4285c71b4d81_NavigationButtons" name="fxb.44cc81ba-901d-4934-80b6-4285c71b4d81.NavigationButtons" type="hidden" value="5ab6b865-49dc-48ed-a849-3c4d9237a641" /> <input id="fxb_44cc81ba-901d-4934-80b6-4285c71b4d81_5ab6b865-49dc-48ed-a849-3c4d9237a641" name="fxb.44cc81ba-901d-4934-80b6-4285c71b4d81.5ab6b865-49dc-48ed-a849-3c4d9237a641" type="hidden" value="0" /> <input value="Barrier-free travel" type="submit" class="btn btn-primary form-builder__button no-captcha" name="fxb.44cc81ba-901d-4934-80b6-4285c71b4d81.4a00461b-43e7-461a-88e9-851aef33a208" data-sc-field-key="9EFEEC57513E4DE0A9632C65BA564BD9" data-navigation-step="0" /> <input id="fxb_44cc81ba-901d-4934-80b6-4285c71b4d81_NavigationButtons" name="fxb.44cc81ba-901d-4934-80b6-4285c71b4d81.NavigationButtons" type="hidden" value="4a00461b-43e7-461a-88e9-851aef33a208" /> <input id="fxb_44cc81ba-901d-4934-80b6-4285c71b4d81_4a00461b-43e7-461a-88e9-851aef33a208" name="fxb.44cc81ba-901d-4934-80b6-4285c71b4d81.4a00461b-43e7-461a-88e9-851aef33a208" type="hidden" value="0" /> <input value="Authorities and agencies" type="submit" class="btn btn-primary form-builder__button no-captcha" name="fxb.44cc81ba-901d-4934-80b6-4285c71b4d81.c1183218-ba34-4ecf-8d4e-fc4356251616" data-sc-field-key="C92F514BA4B644F5907188E17F1085B2" data-navigation-step="0" /> <input id="fxb_44cc81ba-901d-4934-80b6-4285c71b4d81_NavigationButtons" name="fxb.44cc81ba-901d-4934-80b6-4285c71b4d81.NavigationButtons" type="hidden" value="c1183218-ba34-4ecf-8d4e-fc4356251616" /> <input id="fxb_44cc81ba-901d-4934-80b6-4285c71b4d81_c1183218-ba34-4ecf-8d4e-fc4356251616" name="fxb.44cc81ba-901d-4934-80b6-4285c71b4d81.c1183218-ba34-4ecf-8d4e-fc4356251616" type="hidden" value="0" /> </div><div data-sc-field-key="D2E73F37DC6A4FF895D64C1FE28421C1" class="form-builder__section "> <div class="form-builder__text"> <p data-sc-field-key="E115561A0EB34308A972754CDBF3E907" class="">Is it about something else?</p> </div> <input value="Open search" type="submit" class="btn btn-primary form-builder__button no-captcha" name="fxb.44cc81ba-901d-4934-80b6-4285c71b4d81.e4e9066d-c5fe-46fc-81bc-b0f984aa6432" data-sc-field-key="F9EF12A478EF44EEB5D0424832437063" data-navigation-step="0" /> <input id="fxb_44cc81ba-901d-4934-80b6-4285c71b4d81_NavigationButtons" name="fxb.44cc81ba-901d-4934-80b6-4285c71b4d81.NavigationButtons" type="hidden" value="e4e9066d-c5fe-46fc-81bc-b0f984aa6432" /> <input id="fxb_44cc81ba-901d-4934-80b6-4285c71b4d81_e4e9066d-c5fe-46fc-81bc-b0f984aa6432" name="fxb.44cc81ba-901d-4934-80b6-4285c71b4d81.e4e9066d-c5fe-46fc-81bc-b0f984aa6432" type="hidden" value="0" /> </div> <script type="text/javascript"> // global scope (function () { const scForm = { initialize: function () { const initialForm = function ($) { const $formEl = $("form[data-sc-fxb='f0fee427-9dbf-4856-be59-4bb908e01fba']"); if ($formEl.length && typeof $formEl.init_fxbConditions === 'function') { const options = {}; $formEl.init_fxbConditions(options); $formEl.submit(function () { const mainField = $formEl.find('.form-builder__hcaptcha'); const widgetId = mainField.data('widgetID'); const isValid = mainField.data('isValid'); if (widgetId != undefined && hcaptcha.getResponse(widgetId) == '') { hcaptcha.execute(widgetId); return false; } else { if (true) { // Econda tracking on valid form submittion const navigationStep = $formEl.find("input[type='submit']").data("navigation-step"); if (navigationStep == 0) { if ($formEl.find(".field-validation-error").length == 0 && $formEl.valid()) { window.econda.content("form-" + $formEl[0].id + "-submitted"); $('.form-builder__button').prop('disabled', true); } const secureDropDownList = $formEl.find(".custom-select--secure"); secureDropDownList.each(function () { if (this.selectedIndex != -1) { const selectedIndex = this.selectedIndex; const selectedOption = this.options[selectedIndex].value; try { if (window.atob(selectedOption)) { this.options[selectedIndex].value = window.decrypt(selectedOption, '1nJz8Cbkk31il439', '1nJz8Cbkk31il439'); } } catch (e) { } } }); } } if (isValid) { return true; } } }); if (true) { const isIe = window.navigator.userAgent.match(/Trident/); if (isIe) { // select first option for displaying fly lable correctly $formEl.find("select").each(function () { if (this.selectedIndex == -1) { this.selectedIndex = 0; } }); window.IEFlyLabel(true); } } } }; if (window.jQuery) { initialForm(jQuery); } else { window.addEventListener('load', function () { initialForm(jQuery); }); } } }; scForm.initialize(); })(); </script> </div> </section> </form> <section class="teaser content-section headline space-top space-bottom bg-gray "> <div class="container teaser__container "> <div class="swiper-arrow-container"> <div class=" teaser__swiper TeaserSectionDouble "> <div class="teaser__headline"> <H2 class="h-image">Do you have another request?</H2> </div> <div class="row teaser__row"> <div class="teaser__col col-md-6 col-12 d-flex"> <div class="teaser__wrapper teaser__wrapper__double teaser__link"> <a href="/en/help-and-contact/contact" target="_self" class="teaser__wrapper__double__content"> <div> </div> <div class="teaser__column"> <div class="teaser__text" onclick="window.econda.content('teaser-/en/help-and-contact/contact-clicked')"> <div class="teaser__content has-button"> <h3>I have a question</h3> Isn't the keyword list helpful?聽Then you can of course also send us an e-mail.聽Our customer service will answer as soon as possible. Please note: Depending on the workload and staffing, the answer may take a little more time than you might expect. We ask for your understanding. </div> <div><span class="teaser__wrapper-link maxlength-link-button btn btn-primary" href="/en/help-and-contact/contact">Write an email</span></div> </div> </div> </a> </div> </div> <div class="teaser__col col-md-6 col-12 d-flex"> <div class="teaser__wrapper teaser__wrapper__double teaser__link"> <a href="/en/help-and-contact/feedback" target="_self" class="teaser__wrapper__double__content"> <div> </div> <div class="teaser__column"> <div class="teaser__text" onclick="window.econda.content('teaser-/en/help-and-contact/feedback-clicked')"> <div class="teaser__content has-button"> <h3>I would like to send a feedback</h3> Your opinion counts. Do you have any praise or suggestions? Or do you want to complain about something?聽Of course, your feedback should bei adressed directly to the right person. Our keyword list will support you to find the right contact. Is it another airport topic? Then please contact our feedback team. </div> <div><span class="teaser__wrapper-link maxlength-link-button btn btn-primary" href="/en/help-and-contact/feedback">Send a feedback</span></div> </div> </div> </a> </div> </div> </div> </div> </div> </div> </section> <div class="advertising_foot"> <div class="ad-container ad-container-desktop" data-tile="5"> </div> <div class="ad-container ad-container-mobile" data-tile="4"> </div> </div> </main> <footer> <div class="footer"> <div class="container"> <div class="row"> <div class="col-lg"> <div class="row"> <div class="col"> <div class="footer__menu-section"> <h6>Corporation</h6> <ul> <li onclick="window.econda.content('footer-Company-clicked')"> <a Class="footer__link" href="https://www.dus.com/en/corporation/company" title="Company">Company</a> </li> <li onclick="window.econda.content('footer-Jobs-clicked')"> <a Class="footer__link" href="https://www.dus.com/en/corporation/jobs" title="Jobs">Jobs</a> </li> <li onclick="window.econda.content('footer-Press-clicked')"> <a Class="footer__link" href="https://www.dus.com/en/corporation/presse" title="Press">Press</a> </li> <li onclick="window.econda.content('footer-Neighbours-clicked')"> <a Class="footer__link" href="https://www.dus.com/en/corporation/neighbors" title="Neighbours">Neighbours</a> </li> </ul> </div> </div> <div class="col"> <div class="footer__menu-section"> <h6>Business Partner</h6> <ul> <li onclick="window.econda.content('footer--clicked')"> <a Class="footer__link" href="/en/businesspartner/aviation" target="|Custom">Aviation</a> </li> <li onclick="window.econda.content('footer-Travel Agencies-clicked')"> <a Class="footer__link" href="https://www.dus.com/de-de/businesspartner/reisebueros" title="Travel Agencies">Travel Agencies</a> </li> <li onclick="window.econda.content('footer--clicked')"> <a Class="footer__link" href="/en/businesspartner/services" target="|Custom">Services</a> </li> <li onclick="window.econda.content('footer-Airport City-clicked')"> <a Class="footer__link" href="https://www.dus.com/en/businesspartner/airport-city" title="Airport City">Airport City</a> </li> <li onclick="window.econda.content('footer--clicked')"> <a Class="footer__link" href="/en/businesspartner/rentals-,-a-,-ads/airport-media" target="|Custom">Airport Media</a> </li> </ul> </div> </div> </div> </div> <div class="col-lg"> <div class="row"> <div class="col"> <div class="footer__menu-section"> <h6>General</h6> <ul> <li onclick="window.econda.content('footer--clicked')"> <a Class="footer__link" href="/en/imprint">Imprint</a> </li> <li onclick="window.econda.content('footer--clicked')"> </li> <li onclick="window.econda.content('footer--clicked')"> <a Class="footer__link" href="/en/help-and-contact">Help and Contact</a> </li> <li onclick="window.econda.content('footer--clicked')"> </li> <li onclick="window.econda.content('footer-Data protection & legal notice-clicked')"> <a Class="footer__link" href="/en/data-protection">Data protection & legal notice</a> </li> <li onclick="window.econda.content('footer--clicked')"> </li> <li onclick="window.econda.content('footer--clicked')"> </li> <li onclick="window.econda.content('footer--clicked')"> </li> </ul> </div> </div> <div class="col"> <div class="footer__menu-section"> <h6>Social Media</h6> <ul> <li onclick="window.econda.content('footer-Facebook-clicked')"> <a href="https://www.facebook.com/dus" Class="footer__icon-link" rel="noopener noreferrer" title="Facebook" DisableWebEdit="True" target="_blank"><img src=/-/media/dus/global-media/social-media-icons/facebook_neu.ashx />Facebook</a> </li> <li onclick="window.econda.content('footer-Instagram-clicked')"> <a href="https://www.instagram.com/dusairport/" Class="footer__icon-link" rel="noopener noreferrer" title="Instagram" DisableWebEdit="True" target="_blank"><img src=/-/media/dus/global-media/social-media-icons/instagram.ashx />Instagram</a> </li> <li onclick="window.econda.content('footer-Youtube-clicked')"> <a href="https://www.youtube.com/user/flughafendus" Class="footer__icon-link" rel="noopener noreferrer" title="Youtube" DisableWebEdit="True" target="_blank"><img src=/-/media/dus/global-media/social-media-icons/youtube.ashx />Youtube</a> </li> <li onclick="window.econda.content('footer-Twitter-clicked')"> <a href="https://twitter.com/dusairport/" Class="footer__icon-link" rel="noopener noreferrer" title="Twitter" DisableWebEdit="True" target="_blank"><img src=/-/media/dus/global-media/social-media-icons/x.ashx />Twitter</a> </li> <li onclick="window.econda.content('footer-LinkedIn-clicked')"> <a href="https://www.linkedin.com/company/dusairport/" Class="footer__icon-link" rel="noopener noreferrer" DisableWebEdit="True" target="_blank"><img src=/-/media/dus/global-media/social-media-icons/linkedin.ashx />LinkedIn</a> </li> </ul> </div> </div> </div> </div> <div class="col-lg"> <div class="row"> <div class="col-md col-lg-12 col-xl-5"> </div> <div class="col-md col-lg-12 col-xl-7"> <div class="footer__menu-section"> <strong>Language</strong> <select class="footer__language-select"> <option data-link="/de-de/hilfe-und-kontakt">Deutsch</option> <option selected data-link="/en/help-and-contact">English</option> </select> </div> </div> </div> </div> </div> </div> </div> </footer> </div> <script src="/sitecore%20modules/Web/ExperienceForms/scripts/sc.form.min.js"></script> <div id="loading-layer" class="is-hidden"> Loading... </div> <div id="modal-layer" class="is-hidden"></div> <div id="js-lightbox-container"></div> <div id="breakpoint-indicator-xs"></div> <div id="breakpoint-indicator-sm"></div> <div id="breakpoint-indicator-md"></div> <div id="breakpoint-indicator-lg"></div> <div id="breakpoint-indicator-xl"></div> <div id="breakpoint-indicator-xxl"></div> <div id="datepicker-header-template" class="datetimepicker-header"> <div class="datetimepicker-header__wrapper"> <a class="datetimepicker-header__back" href="#"> <svg data-name="Ebene 1" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 48 48"><path d="M23 24l-7.42-7.43a.75.75 0 0 1 1.06-1.06L24 23l7.42-7.42a.75.75 0 0 1 1.08 1L25.08 24l7.42 7.43a.75.75 0 0 1-1 1.1L24 25.08l-7.41 7.42a.75.75 0 1 1-1.1-1L23 24z" fill="#6b7076" fill-rule="evenodd" class="fill" /></svg> </a> <p class="datetimepicker-header__field-name"></p> <div class="datetimepicker-header__names"> <div>Mo</div> <div>Tu</div> <div>We</div> <div>Th</div> <div>Fr</div> <div>Sa</div> <div>Su</div> </div> </div> </div> <script type="text/plain" data-cookieconsent="marketing"> window.bingId = 56018141; (function (w, d, t, r, u) { var f, n, i; w[u] = w[u] || [], f = function () { var o = { ti: window.bingId } ; o.q = w[u], w[u] = new UET(o), w[u].push("pageLoad") }, n = d.createElement(t), n.src = r, n.async = 1, n.onload = n.onreadystatechange = function () { var s = this.readyState; s && s !== "loaded" && s !== "complete" || (f(), n.onload = n.onreadystatechange = null) } , i = d.getElementsByTagName(t)[0], i.parentNode.insertBefore(n, i) })(window, document, "script", " //bat.bing.com/bat.js", "uetq"); </script> <!-- advertising --> <script type="text/plain" data-cookieconsent="statistics" src="https://script.ioam.de/iam.js?m=1"> </script> <script type="text/javascript"> window.IVWCode = 'rotation_misc'; window.SVTag = 'i2'; window.SVTagMob = 'mo'; </script> <script type="text/plain" data-cookieconsent="statistics"> const isMobile = (navigator.userAgent.match(/Android/i) || navigator.userAgent.match(/webOS/i) || navigator.userAgent.match(/iPhone/i) || navigator.userAgent.match(/iPad/i) || navigator.userAgent.match(/iPod/i) || navigator.userAgent.match(/BlackBerry/i) || navigator.userAgent.match(/Windows Phone/i)) != null; const rangeIdentifier = isMobile ? 'mobduis' : 'dusint'; const svTag = isMobile ? window.SVTagMob : window.SVTag; const pageCode = window.IVWCode; if (window.iom) { const iamData = { st: rangeIdentifier, /* site/domain */ cp: pageCode, /* code */ sv: svTag, /* Es wird keine Befragungseinladung ausgeliefert */ co: '', /* comment */ sc: 'yes' /* MCVD activation */ }; window.iom.c(iamData, 1); } </script> <script type="application/javascript"> let IQDigitalSetting = {}; IQDigitalSetting.Enabled = true; IQDigitalSetting.Handle = "index"; IQDigitalSetting.Level2 = "allgemein"; IQDigitalSetting.Keywords = ""; window.IQDigitalSetting = IQDigitalSetting; </script> <script> const propName = 'emos_privacy'; if (localStorage.getItem(propName) == null) { localStorage.setItem(propName, '2'); } window.emos3 = { defaults: { siteid : 'DUSCOM', countryid: 'DE', langid : 'de' }, pageId: '070EA7E8D62B4642A39EEC6D392FF7D2', trackClicks: true, stored : [], send : function(p){this.stored.push(p);} }; window.econdaParam = { content : '/DUS/Internet/Home/Hilfe-und-Kontakt' } window.facebookAppId = 786387931879658; window.googleMapId = 'AIzaSyC1HHcmLpmeaRPiMPVXMU_8ZHmo3Yy_v5c'; window.addEventListener('CookiebotOnAccept', function (e) { if (localStorage.getItem(propName) != '3') { localStorage.setItem(propName, '3'); window.emos3.PRIV_MODE = '3'; } }, false); window.addEventListener('CookiebotOnDecline', function (e) { if (localStorage.getItem(propName) != '2') { localStorage.setItem(propName, '2'); window.emos3.PRIV_MODE = '2'; } }, false); window.addEventListener('CookiebotOnDialogDisplay', function (data) { var value = document.querySelector('#CybotCookiebotDialogBodyContentTextToggleDetails').text; document.querySelector('#CybotCookiebotDialogBodyContentTextToggleDetails').text = value.replace("Abschnitt Einzelheiten", "Abschnitt Details"); }, false); window.addEventListener('CookiebotOnDialogInit', function () { Cookiebot.dialog.IABDeselectPurposes = function () { for (var o = document.getElementsByClassName("CybotCookiebotDialogBodyIABButtonPurposes"), t = 0; t < o.length; t++) o[t].checked = !1; o = document.getElementsByClassName("CybotCookiebotDialogBodyIABButtonPurposesLegitimateInterestSelection"); for (t = 0; t < o.length; t++) o[t].checked = !1; } Cookiebot.dialog.IABDeselectVendors = function () { for (var o = document.getElementsByClassName("CybotCookiebotDialogBodyIABButtonVendors"), t = 0; t < o.length; t++) o[t].checked = !1; o = document.getElementsByClassName("CybotCookiebotDialogBodyIABButtonVendorsLegitimateInterestSelection"); for (t = 0; t < o.length; t++) o[t].checked = !1; } }); </script> <script id="CookiebotConfiguration" type="application/json" data-cookieconsent="ignore"> { "Frameworks": { "IABTCF2": { "AllowedVendors": [452,61,647,783,1126,293,795,183,1061,771,184,812,539,50,39,507,93,264,565,6,66,195,793,23,394,598,801,12,128,625,792,315,416,91,209,885,126,110,796,168,213,312,120,100,78,328,758,755,98,253,10,730,278,252,97,101,302,34,373,602,69,488,772,559,164,139,140,177,297,226,76,11,60,787,759,36,71,16,84,111,68,82,45,115,246,134,13,655,275,42,89,132,202,44,345,382,52,21,423,28,242,25,276,284,281,32,70,301,290,612,57,703,855,138,440,131,282,1213,1146,767,1081,1204,238,1122,1019,24], "AllowedGoogleACVendors": [], "AllowedPurposes": [1,2,3,4,5,6,7,8,9,10], "AllowedSpecialPurposes": [], "AllowedFeatures": [1], "AllowedSpecialFeatures": [1], "VendorRestrictions": [] } } } </script> <script id="Cookiebot" src="https://consent.cookiebot.com/uc.js" data-cbid="5d466817-5865-41df-b3bb-094d9e0dd396" data-framework="TCFv2.2"></script> <script src="/Assets/vendor.9e516e094ae7499fccd0.js"></script> <script src="/Assets/dus.9e516e094ae7499fccd0.js"></script> <script defer="defer" src="https://l.ecn-ldr.de/loader/loader.js" client-key="00002a5e-150d6b79-c500-34f0-a5d0-b7e5de563284" container-id="4795"></script> <script type="text/plain" data-cookieconsent="marketing" src="https://cdn.recognified.net/rd.loader.php?pub_id=1301" async></script> </body> </html>