CINXE.COM

<!DOCTYPE html><html dir="ltr" lang="en-US"><head><meta charset="utf-8"><link rel="shortcut icon" href="/c/typo3conf/ext/rmvtemplate/Resources/Public/Images/favicon.png" type="image/png"><meta name="generator" content="TYPO3 CMS"/><meta name="robots" content="INDEX,FOLLOW"/><link rel="stylesheet" type="text/css" href="/c/typo3temp/assets/css/7e765c9e9c.css" media="all"><link rel="stylesheet" type="text/css" href="/c/typo3conf/ext/ikanos_faq/Resources/Public/Css/jquery.scrollbar.css" media="all"><link rel="stylesheet" type="text/css" href="/c/typo3conf/ext/ikanos_faq/Resources/Public/Css/ikanos-faq.css" media="all"><link rel="stylesheet" type="text/css" href="/c/typo3conf/ext/ikanos_sweepstake/Resources/Public/Css/frontend.css" media="all"><link rel="stylesheet" type="text/css" href="/c/typo3conf/ext/rmvtemplate/Resources/Public/Css/site.min.css" media="all"><link rel="stylesheet" type="text/css" href="/c/typo3conf/ext/rmvtemplate/Resources/Public/Css/smartmenus/jquery.smartmenus.bootstrap.css" media="all"><link rel="stylesheet" type="text/css" href="/c/typo3conf/ext/rmvtemplate/Resources/Public/Css/mmenu/mmenu.css" media="all"><link rel="stylesheet" type="text/css" href="/c/typo3conf/ext/rmvtemplate/Resources/Public/Css/fancybox/jquery.fancybox.min.css" media="all"><link rel="stylesheet" type="text/css" href="/c/typo3conf/ext/rmvtemplate/Resources/Public/Css/videojs/video-js.css" media="all"><link rel="stylesheet" type="text/css" href="/c/typo3conf/ext/rmvtemplate/Resources/Public/Css/flexslider.css" media="all"><script src="/c/typo3conf/ext/rmvtemplate/Resources/Public/JavaScript/picturefill.min.js" type="text/javascript"></script><script src="/c/typo3conf/ext/rmvtemplate/Resources/Public/JavaScript/video-js/video.js" type="text/javascript"></script><script src="/c/typo3conf/ext/rmvtemplate/Resources/Public/JavaScript/mail.js" type="text/javascript"></script><script src="/c/typo3temp/assets/js/301d3defed.js" type="text/javascript"></script><title> RMV.DE - eTicket</title><meta name="viewport" content="width=device-width, initial-scale=1.0"><script> videojs.options.flash.swf = "/typo3conf/ext/rmvtemplate/Resources/Public/JavaScript/video-js/video-js.swf" </script><style> .RoutePlanner.deprecated-layout { height: unset !important; } div#servicebar-widget { bottom: 150px; } #faq-icon { bottom: 210px; } </style><link rel="stylesheet" href="/c/typo3temp/assets/vhs-assets-meinrmvlogin.css"/><script type="text/javascript" src="/auskunft/bin/jp/help.exe/dny?tpl=widget&modules=suggest,map,him,tp"></script></head><body class="frontend " data-absrefprefix="/c/" data-middleware-entrypoint="/c/en/homepage" id="page_787"><div id="page" class="tpl-twocolumns layout-0"><script src="/c/typo3conf/ext/rmvtemplate/Resources/Public/JavaScript/lnocookie.js"></script><header id="header"><div class="container quicklinks"><a tabindex="1" href="#content">Skip navigation</a></div><div class="container-fluid"><div id="logo"><a class="lno-reset" href="/c/reset" title="Startseite RMV">Rhein-Main-Verkehrsverbund</a><a class="home" href="/c/en/homepage">Logo: RMV, Rhein-Main-Verkehrsverbund</a><div class="language-and-search text-right d-none d-xl-block"><div class="btn-group"><div class="dropdown"><button class="btn btn-default dropdown-toggle" id="languageSelector" data-bs-toggle="dropdown" data-bs-target="#availableLanguages" aria-haspopup="true" aria-expanded="false"> EN <span class="caret"></span></button><ul id="availableLanguages" class="dropdown-menu" aria-labelledby="languageSelector"><li class="dropdown-header">Choose language</li><li><a class="dropdown-item" href="/c/de/fahrkarten/sortiment-verkauf/digitale-angebote/eticket">DE</a></li><li><a href="/c/es/informacion-sobre-horario/busqueda-de-comunicacion/informacion-individual">ES</a></li><li><a href="/c/tr/sefer-plani-bilgisi/baglanti-ara/tek-sorgulama">TR</a></li><li><a href="/c/it/informazioni-orario/cerca-collegamenti/informazione-singola">IT</a></li><li><a href="/c/fr/information-horaires/recherche-de-liaisons/renseignement-individuel">FR</a></li></ul></div></div><div class="btn-group"><div class="dropdown d-none d-lg-block d-print-none"><a class="btn btn-default" href="/c/en/suchen-und-finden/search" aria-label="Suche"><i class="fa fa-search" aria-hidden="true"></i></a></div></div><div class="btn-group"><a class="btn btn-default" href="/c/en/meinrmv/anonym"><i class="fa fa-fw fa-user"></i>Login</a></div></div><div class="hamburger-icon hidden-lg"><button id="mobile-menu-toggler" class="hamburger hamburger--collapse" type="button" aria-label="Navigation" aria-expanded="false"><span class="hamburger-box"><span class="hamburger-inner"></span></span></button></div></div></div><div class="navbar-wrap"><div class="container"><nav class="navbar navbar-default navbar-main hidden-lg-down"><div class="navbar-collapse" id="main-navigation"><ul class="nav navbar-nav multi-column-nav"><li class="channel-0 nav-item dropdown"><a tabindex="101" href="/c/en/homepage" class="nav-link dropdown-toggle "> Homepage </a><div class="spacer"></div><ul class="dropdown-menu lno-menu"><li><div class="row"><div class="col-xs-12"><ul class="multi-column-dropdown"><li class="lno-reset"><a href="/c/reset"><span class="title">Startseite RMV</span></a></li><li class="lno-/homepage/startseite-mtv"><a tabindex="131" href="/c/en/homepage/startseite-mtv" class="dropdown-item sub "><span class="arrow">></span><span class="title">Landingpage MTV</span></a></li><li class="lno-/homepage/frankfurt"><a tabindex="132" href="/c/en/homepage/frankfurt" class="dropdown-item sub"><span class="arrow">></span><span class="title">Startseite RMV Frankfurt</span></a></li><li class="lno-/homepage/vgo"><a tabindex="133" href="/c/en/homepage/vgo" class="dropdown-item "><span class="arrow">></span><span class="title">Startseite VGO</span></a></li><li class="lno-/homepage/vht"><a tabindex="134" href="/c/en/homepage/vht" class="dropdown-item "><span class="arrow">></span><span class="title">Homepage VHT</span></a></li><li class="lno-/homepage/startseite-lnvg"><a tabindex="135" href="/c/en/homepage/startseite-lnvg" class="dropdown-item sub"><span class="arrow">></span><span class="title">Startseite LNVG</span></a></li><li class="lno-/homepage/vldw"><a tabindex="136" href="/c/en/homepage/vldw" class="dropdown-item "><span class="arrow">></span><span class="title">Homepage VLDW</span></a></li><li class="lno-/homepage/wetzlar"><a tabindex="137" href="/c/en/homepage/wetzlar" class="dropdown-item "><span class="arrow">></span><span class="title">Homepage RMV Wetzlar</span></a></li></ul></div></div></li></ul></li><li class="channel-0 nav-item dropdown"><a tabindex="102" href="/c/en/timetables" class="nav-link dropdown-toggle"> Timetables </a><div class="spacer"></div><ul class="dropdown-menu multi-column columns-3 container"><li><div class="row"><div class="row-height"><div class="channel-0 col-sm-3 col-height column-1"><div class="inside-full-height"><h3>Search for route & tips</h3><ul class="multi-column-dropdown"><li class="channel-0"><a tabindex="131" href="/c/en/timetables/search-for-route-tips/individual-enquiry" class="dropdown-item "><span class="arrow">></span><span class="title">Individual enquiry</span></a></li></ul></div></div><div class="channel-0 col-sm-3 col-height column-2"><div class="inside-full-height"><h3>Timetables</h3><ul class="multi-column-dropdown"><li class="channel-0"><a tabindex="131" href="/c/en/timetables/timetables/personalised-route-timetable" class="dropdown-item "><span class="arrow">></span><span class="title">Personalised route timetable</span></a></li><li class="channel-0"><a tabindex="132" href="/c/en/timetables/timetables/service-timetable" class="dropdown-item "><span class="arrow">></span><span class="title">Service timetable</span></a></li><li class="channel-0"><a tabindex="133" href="/c/en/timetables/timetables/stop-display" class="dropdown-item sub "><span class="arrow">></span><span class="title">Stop display</span></a></li></ul></div></div><div class="channel-0 col-sm-3 col-height column-3"><div class="inside-full-height"><h3>Networks</h3><ul class="multi-column-dropdown"><li class="channel-0"><a tabindex="131" href="/c/en/timetables/networks/network-maps" class="dropdown-item "><span class="arrow">></span><span class="title">Network maps</span></a></li><li class="channel-0"><a tabindex="132" href="/c/en/timetables/networks/stations-stops" class="dropdown-item "><span class="arrow">></span><span class="title">Stations & stops</span></a></li><li class="channel-0"><a tabindex="133" href="/c/en/timetables/networks/night-travel" class="dropdown-item sub"><span class="arrow">></span><span class="title">Night travel</span></a></li><li class="channel-0"><a tabindex="134" href="/c/en/timetables/networks/express-buses" class="dropdown-item "><span class="arrow">></span><span class="title">Express buses</span></a></li></ul></div></div><div class="col-3"></div></div></div></li></ul></li><li class="channel-0 nav-item dropdown"><a tabindex="103" href="/c/en/tickets" class="nav-link active dropdown-toggle"> Tickets </a><div class="spacer"></div><ul class="dropdown-menu multi-column columns-3 container"><li><div class="row"><div class="row-height"><div class="channel-0 col-sm-3 col-height column-1"><div class="inside-full-height"><h3>Your ticket</h3><ul class="multi-column-dropdown"><li class="channel-0"><a tabindex="131" href="/c/en/tickets/your-ticket/tickets-overview" class="dropdown-item sub "><span class="arrow">></span><span class="title">Tickets - overview</span></a></li><li class="channel-0"><a tabindex="132" href="/c/en/tickets/your-ticket/digital-offers-at-a-glance" class="dropdown-item active sub"><span class="arrow">></span><span class="title">Digital offers at a glance</span></a></li><li class="channel-0"><a tabindex="133" href="/c/en/tickets/your-ticket/fares-information" class="dropdown-item "><span class="arrow">></span><span class="title">Fares information</span></a></li></ul></div></div><div class="channel-0 col-sm-3 col-height column-2"><div class="inside-full-height"><h3>Shop</h3><ul class="multi-column-dropdown"><li class="channel-0"><a tabindex="131" href="/c/en/framepages/ticket-shop" class="dropdown-item "><span class="arrow">></span><span class="title">RMV-TicketShop</span></a></li><li class="channel-0"><a tabindex="132" href="/c/en/shop/app-rmvgo" class="dropdown-item "><span class="arrow">></span><span class="title">App RMVgo</span></a></li><li class="channel-0"><a tabindex="133" href="/c/en/shop/more-purchase-options" class="dropdown-item sub "><span class="arrow">></span><span class="title">More purchase options</span></a></li></ul></div></div><div class="channel-0 col-sm-3 col-height column-3"><div class="inside-full-height"><h3>Information & Fare Regulations</h3><ul class="multi-column-dropdown"><li class="channel-0"><a tabindex="131" href="/c/en/tickets/information-fare-regulations/important-ticket-price-information" class="dropdown-item sub "><span class="arrow">></span><span class="title">Important ticket price information</span></a></li></ul></div></div><div class="col-3"></div></div></div></li></ul></li><li class="channel-0 nav-item dropdown"><a tabindex="104" href="/c/en/services" class="nav-link dropdown-toggle"> Services </a><div class="spacer"></div><ul class="dropdown-menu multi-column columns-2 container"><li><div class="row"><div class="row-height"><div class="channel-0 col-sm-3 col-height column-1"><div class="inside-full-height"><h3>Contact</h3><ul class="multi-column-dropdown"><li class="channel-0"><a tabindex="131" href="https://www.rmv.de/elma/static/start.html" target="_blank" class="dropdown-item "><span class="arrow">></span><span class="title">Online service portal (only in German)</span></a></li><li class="channel-0"><a tabindex="132" href="/c/en/services/contact/rmv-sales-outlets-and-travel-offices" class="dropdown-item "><span class="arrow">></span><span class="title">RMV sales offices and Mobility Centres</span></a></li><li class="channel-0"><a tabindex="133" href="/c/en/services/contact/your-local-contact" class="dropdown-item "><span class="arrow">></span><span class="title">Your local contact</span></a></li></ul></div></div><div class="channel-0 col-sm-3 col-height column-2"><div class="inside-full-height"><h3>Information</h3><ul class="multi-column-dropdown"><li class="channel-0"><a tabindex="131" href="/c/en/services/info/faq" class="dropdown-item sub "><span class="arrow">></span><span class="title">FAQ</span></a></li><li class="channel-0"><a tabindex="132" href="/c/en/services/info/persons-with-restricted-mobility-new" class="dropdown-item sub"><span class="arrow">></span><span class="title">Persons with restricted mobility new</span></a></li><li class="channel-0"><a tabindex="133" href="/c/en/information-on-rmv/rmv" class="dropdown-item "><span class="arrow">></span><span class="title">About RMV</span></a></li><li class="channel-0"><a tabindex="134" href="/c/en/services/info/information-material" class="dropdown-item "><span class="arrow">></span><span class="title">Information material</span></a></li></ul></div></div><div class="col-6"></div></div></div></li></ul></li><li class="channel-0 nav-item no-dropdown"><a tabindex="105" href="/c/en/meinrmv" class="nav-link "> meinRMV </a></li></ul></div></nav></div></div><div class="container channel-1"><div class="row header-content"><div class="background"><div id="c148074" class="channel-0 frame frame- frame-type-rmvtemplate_onlinebanner frame-layout-0"><div class="OnlineBanner relaunch-layout" style="--background: url('/c/fileadmin/images/Banner/RMVTicketshop_Desktop_EN.jpg'); --background-tablet: url('/c/fileadmin/images/Banner/RMVTicketshop_Tablet_Grafikmotiv.jpg')"><a href="/c/en/framepages/ticket-shop" target="_self" class="banner-link"><span class="sr-only"></span></a></div></div><div id="c73639" class="channel-0 frame frame- frame-type-rmvtemplate_meinrmvlogin frame-layout-0"><div class="MeinRmvLogin"><form action="https://www.rmv.de/auth/login.html" method="post" autocomplete="off"><div class="row"><div class="row-height"><div class="col-lg-2 col-height p-r-0"><h2><strong>mein</strong>RMV</h2><p>Login</p></div><div class="col-lg-8 col-height"><div class="row login-form"><div class="col-lg-6"><div class="form-group"><label for="login-email">E-Mail</label><input type="text" class="form-control" id="login-email" name="user" placeholder="E-Mail" autocomplete="new-password"></div></div><div class="col-lg-6"><div class="form-group"><label for="login-password">Password</label><span class="password-forgotten visible-lg"> Forgotten? <i> / </i> Register now </span><input type="password" class="form-control" id="login-password" name="password" placeholder="Password" autocomplete="new-password"></div></div></div></div><div class="mobile-links hidden-lg"><div class="col-xs-6"><span class="arrow">></span><span class="title">Forgotten?</span></div><div class="col-xs-6"><span class="arrow">></span><span class="title">Register now</span></div></div><div class="col-lg-2 col-height login-button"><input type="submit" class="btn btn-primary gray" value="log in"></div></div></div></form></div></div></div><div class="col-12 col-xl-4 route"><div id="c73641" class="channel-0 frame frame- frame-type-rmvtemplate_routeplanner frame-layout-0"><div class="RoutePlanner relaunch-layout"><div id="accordion-routeplanner" class="accordion" role="tablist" aria-multiselectable="true"><div class="accordion-item"><h2 id="accordion-header-routeplanner-0" class="accordion-header"><button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#panel-routeplanner-0"> Individual enquiry </button></h2><div id="panel-routeplanner-0" class="accordion-collapse collapse " aria-labelledby="accordion-header-routeplanner-0"><div class="accordion-body"><ol class="toolbox" role="tablifst"><li class="text-center" role="tab"><a class="on" href="#section-1"><span tabindex="-1"> Individual enquiry </span></a></li><li class="text-center" role="tab"><a href="#section-2"><span tabindex="-1"> Next services </span></a></li></ol><div class="section-group"><div class="section-wrapper"><div id="section-1" class="section on"><form class="form-horizontal" method="post" action="/auskunft/bin/jp/query.exe/en#focus"><input name="start" value="1" type="hidden"><input value="yes" name="isUserTime" type="hidden"><div class="form-group row"><label for="timetable-start" class="col-12 col-sm-2 control-label">from</label><div class="col-12 col-sm-10"><input class="form-control HafasSuggest" id="timetable-start" placeholder="Address / Stop" name="S" type="text" autocomplete="off"></div></div><div class="form-group row"><label for="timetable-end" class="col-12 col-sm-2 control-label">to</label><div class="col-12 col-sm-10"><input class="form-control HafasSuggest" id="timetable-end" placeholder="Address / Stop" name="Z" type="text" autocomplete="off"></div></div><div class="form-group row"><label for="timetable-time" class="col-12 col-sm-2 control-label">at</label><div class="col-12 col-sm-3"><input class="form-control prefill-current-time" id="timetable-time" name="time" type="text" autocomplete="off"></div><div class="col-12 col-sm-4 col-lg-5 form-field-date"><div class="row"><label for="timetable-date" class="col-12 col-sm-3 control-label">Am</label><div class="col-12 col-sm-9"><input class="form-control" id="timetable-date" type="date" autocomplete="off"><input id="timetable-submitdate" type="hidden" name="date" value=""/></div></div></div><div class="col-12 col-sm-3 col-lg-2"><select name="timesel" class="form-control" autocomplete="off"><option value="depart" selected="selected">Dep.</option><option value="arrive">Arr.</option></select></div></div><div class="row"><div class="col-12 col-sm-10 col-12 col-sm-offset-2"><a class="search-details" href="/auskunft/bin/jp/query.exe/en#focus"> More information </a></div></div><div class="row"><div class="col-12 col-xs-12"><button class="btn btn-primary darkorange btn-block m-b-0" type="submit"> Show </button></div></div></form></div></div><div class="section-wrapper"><div id="section-2" class="section"><form class="form-horizontal" method="post" action="/auskunft/bin/jp/stboard.exe/en"><input type="hidden" value="1" name="start"><input type="hidden" name="maxJourneys" value="50"><input type="hidden" name="HWAI=JS!js" value="yes"><input type="hidden" name="HWAI=JS!ajax" value="yes"><div class="form-group row"><label for="timetable-station" class="col-12 col-sm-2 control-label"><span class="sr-only">Haltestelle</span><img src="/c/typo3conf/ext/rmvtemplate/Resources/Public/Images/routeplanner-station.png" alt=""/></label><div class="col-12 col-sm-10"><p>Departure times at a stop with the current traffic reports.</p><input class="form-control HafasSuggest" id="timetable-station" placeholder="Address / Stop" name="input" type="text" autocomplete="off"></div></div><div class="row"><div class="col-12 col-sm-10 col-12 col-sm-offset-2"><a class="search-details" href="/auskunft/bin/jp/stboard.exe/en"> More information </a></div></div><div class="row"><div class="col-12 col-xs-12"><button class="btn btn-primary darkorange btn-block m-b-0" type="submit"> Show </button></div></div></form></div></div></div></div></div></div></div></div></div></div></div></div></header><main class="main-content" id="content"><div class="container"><div class="background"><div class="row"><div class=" d-block col-12 d-sm-block col-sm-12 d-md-block col-md-12 d-lg-block col-lg-12 d-xl-block col-xl-4 col-menu hidden-lg-down"><div class="hidden-sm-down"><div class="box"><nav role="navigation" class="nav-sidebar"><ul class="nav nav-pills nav-stacked"><li class="channel-0 nav-item"><h3> Your ticket </h3><ul class="nav depth-1"><li class="channel-0 nav-item"><a href="/c/en/tickets/your-ticket/tickets-overview" class="nav-link "><span class="title"> Tickets - overview </span></a></li><li class="channel-0 nav-item"><a href="/c/en/tickets/your-ticket/digital-offers-at-a-glance" class="nav-link "><span class="title"> Digital offers at a glance </span></a><ul class="nav depth-2"><li class="channel-0 nav-item"><a href="/c/en/tickets/your-ticket/digital-offers-at-a-glance/rmv-web-app" class="nav-link pd-left-25 "><span class="title"> RMV Web App </span></a></li><li class="channel-0 nav-item"><a href="" class="nav-link pd-left-25 "><span class="title"> On-Demand-Shuttle </span></a></li><li class="channel-0 nav-item"><a href="/c/en/tickets/your-ticket/digital-offers-at-a-glance/rmv-ticketshop" class="nav-link pd-left-25 "><span class="title"> RMV-TicketShop </span></a></li><li class="channel-0 nav-item"><a href="/c/en/tickets/your-ticket/digital-offers-at-a-glance/eticket" class="nav-link current pd-left-25 "><span class="title"> eTicket </span></a></li></ul></li><li class="channel-0 nav-item"><a href="/c/en/tickets/your-ticket/fares-information" class="nav-link "><span class="title"> Fares information </span></a></li></ul></li><li class="channel-0 nav-item"><h3> Shop </h3><ul class="nav depth-1"><li class="channel-0 nav-item"><a href="/c/en/framepages/ticket-shop" class="nav-link "><span class="title"> RMV-TicketShop </span></a></li><li class="channel-0 nav-item"><a href="/c/en/shop/app-rmvgo" class="nav-link "><span class="title"> App RMVgo </span></a></li><li class="channel-0 nav-item"><a href="/c/en/shop/more-purchase-options" class="nav-link "><span class="title"> More purchase options </span></a></li></ul></li><li class="channel-0 nav-item"><h3> Information & Fare Regulations </h3><ul class="nav depth-1"><li class="channel-0 nav-item"><a href="/c/en/tickets/information-fare-regulations/important-ticket-price-information" class="nav-link "><span class="title"> Important ticket price information </span></a></li></ul></li></ul></nav></div></div></div><div class=" d-block col-12 d-sm-block col-sm-12 d-md-block col-md-12 d-lg-block col-lg-12 d-xl-block col-xl-8 col-main"><div id="c150060" class="channel-0 frame frame- frame-type-rmvtemplate_box frame-layout-0"><div class="box"><div id="c150089" class=""><h1 class=""> eTicket </h1><div class="ce-textpic ce-left ce-above"><div class="" data-ce-columns="1" data-ce-images="1"><div class="ce-media"><picture><source srcset="/c/fileadmin/images/Fahrkarten/eTicket/eticket_content_01.jpg" media="(min-width: 1200px)"><source srcset="/c/fileadmin/images/Fahrkarten/eTicket/eticket_content_01.jpg" media="(min-width: 992px)"><source srcset="/c/fileadmin/images/Fahrkarten/eTicket/eticket_content_01.jpg" media="(min-width: 768px)"><source srcset="/c/fileadmin/_processed_/a/e/csm_eticket_content_01_d889ff6524.jpg" media="(min-width: 576px)"><img src="/c/fileadmin/_processed_/a/e/csm_eticket_content_01_6c2c8124a8.jpg" alt="Hand holding an eTicket" title="" class="img-fluid "/></picture></div></div><div class="ce-bodytext"><p>The eTicket is the electronic ticket on the RMV smart card. Season tickets are saved electronically on the smart card as eTicket. The smart card can therefore be used again and again to purchase tickets.</p></div></div></div><div id="c150090" class="channel-0 frame frame- frame-type-rmvtemplate_accordion frame-layout-0"><div id="accordion-150090" class="accordion"><div class="accordion-item panel-default"><h2 class="accordion-header" id="accordion-header-150090-0"><button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapse-150090-0"> Tickets as eTicket on the smart card </button></h2><div id="collapse-150090-0" class="accordion-collapse collapse " aria-labelledby="accordion-header-150090-0"><div class="accordion-body"><div id="c150078" class=""><div class="ce-textpic ce-left ce-above"><div class="ce-bodytext"><p>The following tickets are issued via eTicket on the smart card:</p><ul><li>RMV Annual season tickets: <a href="/c/en/tickets/your-ticket/tickets-overview/annual-season-tickets/named-adult-annual-season-ticket-sub" title="Opens internal link in current window" target="_self" class="internal-link"><i class="fa"></i>Named annual season ticket</a>, <a href="/c/en/tickets/your-ticket/tickets-overview/annual-season-tickets/transferable-adult-annual-season-ticket-sub" title="Opens internal link in current window" target="_self" class="internal-link"><i class="fa"></i>Transferable annual season ticket</a>, <a href="/c/en/fahrkarten/die-richtige-fahrkarte/tickets-overview/annual-season-tickets/hesse-senior-citizen-ticket" target="_self"><i class="fa"></i>Hesse senior citizen ticket</a>, <a href="/c/en/tickets/your-ticket/tickets-overview/db-cooperationtickets/db-surcharge-for-using-icec-trains-in-the-area-covered-by-the-rmv-network" title="Opens internal link in current window" target="_self" class="internal-link"><i class="fa"></i>Annual DB surcharge for using IC/EC trains</a></li><li><a href="/c/en/tickets/information-fare-regulations/important-ticket-price-information/supplementary-ticket" title="Opens internal link in current window" target="_self" class="internal-link"><i class="fa"></i>Supplementary season tickets for travelling in First Class</a></li><li><a href="/c/en/tickets/your-ticket/tickets-overview/annual-season-tickets/schuelerticket-hessen-fuer-schuelerinnen-schueler-und-azubis" title="Opens internal link in current window" target="_self" class="internal-link"><i class="fa"></i>Schülerticket Hessen</a> for school students and apprentices</li><li><a href="/c/en/fahrkarten/die-richtige-fahrkarte/tickets-overview/local-tickets/clevercard-the-annual-ticket-for-students-and-trainees" title="Opens internal link in current window" target="_self" class="internal-link"><i class="fa"></i>CleverCard</a> for school students and apprentices</li><li>RMV Monthly ticket for adults: <a href="/c/en/tickets/your-ticket/tickets-overview/monthly-tickets/monthly-ticket-for-adults" title="Opens internal link in current window" target="_self" class="internal-link"><i class="fa"></i>Monthly ticket for adults</a>, <a href="/c/en/tickets/your-ticket/tickets-overview/monthly-tickets/900-monthly-ticket-for-adults" title="Opens internal link in current window" target="_self" class="internal-link"><i class="fa"></i>9.00 monthly ticket for adults</a>, <a href="/c/en/tickets/your-ticket/tickets-overview/monthly-tickets/65-plus-monthly-ticket" title="Opens internal link in current window" target="_self" class="internal-link"><i class="fa"></i>65-plus monthly ticket</a></li><li><a href="/c/en/tickets/your-ticket/tickets-overview/weekly-tickets/weekly-ticket-for-adults" title="Opens internal link in current window" target="_self" class="internal-link"><i class="fa"></i>RMV Weekly ticket for adults</a></li><li><a href="/c/en/tickets/your-ticket/tickets-overview/monthly-tickets/monthly-ticket-for-pupils-and-apprentices" title="Opens internal link in current window" target="_self" class="internal-link"><i class="fa"></i>Monthly ticket charged at training rate</a></li><li><a href="/c/en/tickets/your-ticket/tickets-overview/weekly-tickets/weekly-ticket-for-pupils-and-apprentices" title="Opens internal link in current window" target="_self" class="internal-link"><i class="fa"></i>Weekly ticket charged at training rate</a></li></ul><p>Exception: tickets for cross-network fare zones will still be issued in paper form.</p></div></div></div></div></div></div><div class="accordion-item panel-default"><h2 class="accordion-header" id="accordion-header-150090-1"><button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapse-150090-1"> Getting the smart card </button></h2><div id="collapse-150090-1" class="accordion-collapse collapse " aria-labelledby="accordion-header-150090-1"><div class="accordion-body"><div id="c150092" class=""><div class="ce-textpic ce-left ce-above"><div class="ce-bodytext"><p>You can get the smart card at the <a href="/c/en/tickets/your-ticket/digital-offers-at-a-glance/eticket/rmv-sales-offices-eticket" target="_self"><i class="fa"></i>eTicket sales offices</a>.</p></div></div></div></div></div></div><div class="accordion-item panel-default"><h2 class="accordion-header" id="accordion-header-150090-2"><button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapse-150090-2"> How to purchase tickets </button></h2><div id="collapse-150090-2" class="accordion-collapse collapse " aria-labelledby="accordion-header-150090-2"><div class="accordion-body"><div id="c150074" class=""><div class="ce-textpic ce-left ce-above"><div class="ce-bodytext"><p>Electronic tickets on the smart card are available at the <a href="/c/en/tickets/your-ticket/digital-offers-at-a-glance/eticket/rmv-sales-offices-eticket" target="_self"><i class="fa"></i>eTicket sales offices</a>. These are the RMV sales offices with the light blue eTicket logo and the Deutsche Bahn travel centres.</p><p>Weekly and monthly tickets for adults are also transferred to your smart card at ticket machines bearing the eTicket logo. Be sure to always have your smart card with you to do so. eTicket-compatible RMV ticket machines can be found at the stations and rail stops for regional traffic.</p><p>To purchase, place the smart card on the area marked with the (((e logo and purchase your ticket as usual. The new ticket will then be added to your smart card within seconds.</p><p>Currently, Verkehrsgesellschaft Frankfurt (VGF) ticket machines in Frankfurt are also being upgraded, to enable purchasing electronic weekly or monthly tickets for adults.</p><p>All subscribed RMV annual tickets and within the transport district can also be booked online via <a href="/c/en/framepages/ticket-shop" target="_self"><i class="fa"></i>RMV TicketShop</a>. There you can also buy weekly and monthly tickets for adults (except for cross-network fares) to store on your eTicket smart card.</p><p>If your smart card is not registered in your name, you can only have it replaced at the sales office by showing the purchase receipt you received when your smart card was first issued. <strong>If </strong><strong>yo</strong><strong>u</strong><strong> did not receive a purchase receipt for the smart card or if you disposed of it, please contact the sales office that issued it prior to possible replacement, to obtain it again</strong> (the receipt for a ticket purchase is not accepted!).</p><p>If you do not yet have a smart card and are not already an annual ticket or CleverCard subscriber, you will receive the smart card when purchasing one of the tickets listed at the <a href="/c/en/tickets/your-ticket/digital-offers-at-a-glance/eticket/rmv-sales-offices-eticket" target="_self"><i class="fa"></i>eTicket sales offices</a>.</p></div></div></div></div></div></div><div class="accordion-item panel-default"><h2 class="accordion-header" id="accordion-header-150090-3"><button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapse-150090-3"> Transferring tickets to the smart card </button></h2><div id="collapse-150090-3" class="accordion-collapse collapse " aria-labelledby="accordion-header-150090-3"><div class="accordion-body"><div id="c150108" class=""><div class="ce-textpic ce-left ce-above"><div class="ce-bodytext"><p>Depending on how you buy your ticket, you must consider the following:</p><ul><li><strong>Sales point: </strong>Once the order has been placed and processed, your transport company will inform you of the date from which you can update your chip card.</li><li><strong>RMV-TicketShop:</strong> You must transfer your ticket electronically to your chip card before using it for the first time. You can collect weekly and monthly tickets electronically two days after ordering, but no later than on the first day of validity of the ticket. An annual ticket subscription can be picked up electronically from the 26th of the previous month from which the subscription is to be valid.</li></ul></div></div></div><div id="c150116" class="channel-0 frame frame- frame-type-rmvtemplate_accordion frame-layout-0"><div id="accordion-150116" class="accordion"><div class="accordion-item panel-default"><h2 class="accordion-header" id="accordion-header-150116-0"><button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapse-150116-0"> RMV ticket machine </button></h2><div id="collapse-150116-0" class="accordion-collapse collapse " aria-labelledby="accordion-header-150116-0"><div class="accordion-body"><div id="c150106" class=""><div class="ce-textpic ce-center ce-below"><div class="ce-bodytext"><p>All RMV ticket machines in the RMV transport district have an eTicket read/write device, via which the electronic tickets are transmitted to the smart card. There, the eTicket can also be read or written with the electronically stored ticket for pick-up.</p><p>To do so, place the smart card on the area marked with the (((e logo. Within a matter of seconds, the new ticket will then be “written” on your eTicket, i.e. added and stored on the chip.</p><p>These machines can be found at every station with connections to suburban trains or DB regional trains.</p></div><div class="" data-ce-columns="1" data-ce-images="1"><figure><picture><source srcset="/c/fileadmin/_processed_/2/9/csm_Automat-c-RMV-EN_226660a467.jpg, /c/fileadmin/_processed_/2/9/csm_Automat-c-RMV-EN_31174d976f.jpg 2x" media="(min-width: 1200px)"><source srcset="/c/fileadmin/_processed_/2/9/csm_Automat-c-RMV-EN_541e5624f5.jpg, /c/fileadmin/_processed_/2/9/csm_Automat-c-RMV-EN_bbbc501ce1.jpg 2x" media="(min-width: 992px)"><source srcset="/c/fileadmin/_processed_/2/9/csm_Automat-c-RMV-EN_1ec82c2df9.jpg, /c/fileadmin/_processed_/2/9/csm_Automat-c-RMV-EN_71e7ce4b7b.jpg 2x" media="(min-width: 768px)"><source srcset="/c/fileadmin/_processed_/2/9/csm_Automat-c-RMV-EN_2cb5a366df.jpg, /c/fileadmin/_processed_/2/9/csm_Automat-c-RMV-EN_c92d900c10.jpg 2x" media="(min-width: 576px)"><img src="/c/fileadmin/_processed_/2/9/csm_Automat-c-RMV-EN_234ddb36ce.jpg" alt="RMV ticket machine with explanations in English" title="" class="img-fluid center-block "/></picture><figcaption class="figure-caption"><p>© RMV</p></figcaption></figure></div></div></div><div id="c150134" class="channel-0 frame frame- frame-type-rmvtemplate_accordion frame-layout-0"><div id="accordion-150134" class="accordion"><div class="accordion-item panel-default"><h2 class="accordion-header" id="accordion-header-150134-0"><button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapse-150134-0"> Text alternative to graphic </button></h2><div id="collapse-150134-0" class="accordion-collapse collapse " aria-labelledby="accordion-header-150134-0"><div class="accordion-body"><div id="c150135" class=""><div class="ce-textpic ce-left ce-above"><div class="ce-bodytext"><p>The graphic shows an RMV ticket machine with explanations.</p><p>It is mint-coloured with a blue vertical strip in the middle, the RMV logo is displayed in the upper part.  Above this is a light mount containing a display with dynamic customer information (subject to location). Below the RMV logo, "Fahrkarten" is written in large font.</p><p>On the left at centre height is the touch display, at the bottom of the screen there is the foreign language selection bar (D, GB, F, I, E, TR). The dispenser tray (paper tickets, coins and receipts) is located below the screen.</p><p>In the central, vertical blue strip, at the very top, level with the edge of the screen, is the coin slot for cent coins in denominations of 5, 10, 20 and 50 cents as well as for one and two euro coins. Below this is the contact surface (reader) for the eTicket.</p><p>On the right-hand side, level with the writing "Fahrkarten", there is a field which contains a contact person and a telephone number in the case of a technical malfunction.  Below this is the terminal for cashless payment transactions with girocard, VisaCard or MasterCard.<br> It contains a keypad at the top, a contact surface for contactless card payments underneath and a card reader at the bottom into which cards can be inserted.</p><p>There are two slots located below the payment terminal. The upper slot is used for cash payments and accepts banknotes in denominations of 5, 10, 20, 50 and 100 euros; the lower slot is the banknote dispenser. </p></div></div></div></div></div></div></div></div></div></div></div><div class="accordion-item panel-default"><h2 class="accordion-header" id="accordion-header-150116-1"><button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapse-150116-1"> eTicket sales offices </button></h2><div id="collapse-150116-1" class="accordion-collapse collapse " aria-labelledby="accordion-header-150116-1"><div class="accordion-body"><div id="c150105" class=""><div class="ce-textpic ce-left ce-above"><div class="ce-bodytext"><p>During opening hours, you can have the changes stored in your name or the new ticket written on your smart card at the  <a href="/c/en/tickets/your-ticket/digital-offers-at-a-glance/eticket/rmv-sales-offices-eticket" target="_self"><i class="fa"></i>eTicket sales offices</a>.</p><p>Please note that you can only obtain in-house customer services for the eTicket at the VGF (Frankfurt), ESWE (Wiesbaden) and HEAG mobilo (Darmstadt).</p></div></div></div></div></div></div></div></div></div></div></div><div class="accordion-item panel-default"><h2 class="accordion-header" id="accordion-header-150090-4"><button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapse-150090-4"> Read the smart card </button></h2><div id="collapse-150090-4" class="accordion-collapse collapse " aria-labelledby="accordion-header-150090-4"><div class="accordion-body"><div id="c150100" class=""><div class="ce-textpic ce-left ce-above"><div class="ce-bodytext"><p>Your smart card holds the electronic information necessary for you to travel by RMV bus and rail – meaning your ticket with the route and validity period for transferable tickets along with the name, date of birth and gender for most individual tickets. If you would like to see for yourself what is stored on your eTicket, there are several ways of doing this.</p></div></div></div><div id="c150101" class="channel-0 frame frame- frame-type-rmvtemplate_accordion frame-layout-0"><div id="accordion-150101" class="accordion"><div class="accordion-item panel-default"><h2 class="accordion-header" id="accordion-header-150101-0"><button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapse-150101-0"> RMV ticket machine in the RMV transport district </button></h2><div id="collapse-150101-0" class="accordion-collapse collapse " aria-labelledby="accordion-header-150101-0"><div class="accordion-body"><div id="c150099" class=""><div class="ce-textpic ce-left ce-above"><div class="ce-bodytext"><p>All RMV ticket machines in the RMV transport district have an eTicket read/write device, via which the eTicket an be read.</p><p>To do so, place the smart card on the area marked with the (((e logo. The contents on your eTicket are quickly read and are then shown to you on the screen.</p><p>These machines can be found at every station with connections to suburban trains or DB regional trains.</p></div></div></div><div id="c150098" class=""><div class="ce-textpic ce-left ce-above"><div class="" data-ce-columns="1" data-ce-images="1"><figure><picture><source srcset="/c/fileadmin/_processed_/2/9/csm_Automat-c-RMV-EN_226660a467.jpg, /c/fileadmin/_processed_/2/9/csm_Automat-c-RMV-EN_31174d976f.jpg 2x" media="(min-width: 1200px)"><source srcset="/c/fileadmin/_processed_/2/9/csm_Automat-c-RMV-EN_541e5624f5.jpg, /c/fileadmin/_processed_/2/9/csm_Automat-c-RMV-EN_bbbc501ce1.jpg 2x" media="(min-width: 992px)"><source srcset="/c/fileadmin/_processed_/2/9/csm_Automat-c-RMV-EN_1ec82c2df9.jpg, /c/fileadmin/_processed_/2/9/csm_Automat-c-RMV-EN_71e7ce4b7b.jpg 2x" media="(min-width: 768px)"><source srcset="/c/fileadmin/_processed_/2/9/csm_Automat-c-RMV-EN_2cb5a366df.jpg, /c/fileadmin/_processed_/2/9/csm_Automat-c-RMV-EN_c92d900c10.jpg 2x" media="(min-width: 576px)"><img src="/c/fileadmin/_processed_/2/9/csm_Automat-c-RMV-EN_234ddb36ce.jpg" alt="RMV ticket machine with explanations in English" title="" class="img-fluid "/></picture><figcaption class="figure-caption"><p>© RMV</p></figcaption></figure></div><div class="ce-bodytext"></div></div></div><div id="c150096" class="channel-0 frame frame- frame-type-rmvtemplate_accordion frame-layout-0"><div id="accordion-150096" class="accordion"><div class="accordion-item panel-default"><h2 class="accordion-header" id="accordion-header-150096-0"><button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapse-150096-0"> Text alternative to graphic </button></h2><div id="collapse-150096-0" class="accordion-collapse collapse " aria-labelledby="accordion-header-150096-0"><div class="accordion-body"><div id="c150097" class=""><div class="ce-textpic ce-left ce-above"><div class="ce-bodytext"><p>The graphic shows an RMV ticket machine with explanations.</p><p>It is mint-coloured with a blue vertical strip in the middle, the RMV logo is displayed in the upper part.  Above this is a light mount containing a display with dynamic customer information (subject to location). Below the RMV logo, "Fahrkarten" is written in large font.</p><p>On the left at centre height is the touch display, at the bottom of the screen there is the foreign language selection bar (D, GB, F, I, E, TR). The dispenser tray (paper tickets, coins and receipts) is located below the screen.</p><p>In the central, vertical blue strip, at the very top, level with the edge of the screen, is the coin slot for cent coins in denominations of 5, 10, 20 and 50 cents as well as for one and two euro coins. Below this is the contact surface (reader) for the eTicket.</p><p>On the right-hand side, level with the writing "Fahrkarten", there is a field which contains a contact person and a telephone number in the case of a technical malfunction.  Below this is the terminal for cashless payment transactions with girocard, VisaCard or MasterCard.<br> It contains a keypad at the top, a contact surface for contactless card payments underneath and a card reader at the bottom into which cards can be inserted.</p><p>There are two slots located below the payment terminal. The upper slot is used for cash payments and accepts banknotes in denominations of 5, 10, 20, 50 and 100 euros; the lower slot is the banknote dispenser. </p></div></div></div></div></div></div></div></div></div></div></div><div class="accordion-item panel-default"><h2 class="accordion-header" id="accordion-header-150101-1"><button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapse-150101-1"> eTicket sales offices </button></h2><div id="collapse-150101-1" class="accordion-collapse collapse " aria-labelledby="accordion-header-150101-1"><div class="accordion-body"><div id="c150095" class=""><div class="ce-textpic ce-left ce-above"><div class="ce-bodytext"><p>During opening hours, you can have the stored electronic ticket read from your smart card at the <a href="/c/en/tickets/your-ticket/digital-offers-at-a-glance/eticket/rmv-sales-offices-eticket" target="_self"><i class="fa"></i>eTicket sales offices</a>.</p><p>Please note: VGF (Frankfurt), ESWE (Wiesbaden) or HEAG mobilo (Darmstadt) each provide their own services. Nevertheless, you can have your electronic ticket read out at their respective sales offices.</p><ol></ol></div></div></div></div></div></div></div></div></div></div></div><div class="accordion-item panel-default"><h2 class="accordion-header" id="accordion-header-150090-5"><button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapse-150090-5"> More service with registration </button></h2><div id="collapse-150090-5" class="accordion-collapse collapse " aria-labelledby="accordion-header-150090-5"><div class="accordion-body"><div id="c150070" class=""><div class="ce-textpic ce-left ce-above"><div class="ce-bodytext"><p>Registration makes replacement easier, in the event you ever lose your eTicket. For example, a purchase receipt is not required when ordering a replacement. However, registration is not required to use the ticket!</p><p>You can register the eTicket right at the sales office or online. When purchasing products such as annual tickets (without a subscription) or monthly tickets, the choice is yours: The employees will gladly register your smart card to your name in the system, so it can be replaced quickly without a purchase receipt should you ever lose it. When purchasing individual annual subscriptions and CleverCards, the eTicket is automatically registered to your name in the system.</p><p>Visit "meinRMV" to register your mobility ticket. To do so, first follow the simple registration steps at "meinRMV". You will receive the registration data (smart card number and password) from the contracting partner together with your smart card. In your "meinRMV" account, go to "Managing My Chip Cards" to access the following:</p><ul><li>General information concerning the technical validity of your smart card</li><li>Information about the smart card user (this data can be edited online)</li><li>Order a replacement smart card (including blocking) if your card is lost or broken</li><li>View all (active) tickets stored on your smartcard, e.g. weekly and monthly tickets</li><li>View all (active) subscribed annual season tickets, edit the contractual data for those tickets (e.g. changing the adress or credit card details), and download the invoices for all subscribed tickets valid in the last 13 months</li><li>Customers of a CleverCard/CleverCard kreisweit can use all services except editing stored data.</li><li>View the last ten expired (no longer valid) tickets stored on your smart card</li><li>Cancel the registration of your smart card</li></ul><p>Please note: The online manager at meinRMV cannot be used for VGF (Frankfurt), ESWE (Wiesbaden) and HEAG mobilo (Darmstadt) smartcards at this time.</p></div></div></div></div></div></div><div class="accordion-item panel-default"><h2 class="accordion-header" id="accordion-header-150090-6"><button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapse-150090-6"> FAQ </button></h2><div id="collapse-150090-6" class="accordion-collapse collapse " aria-labelledby="accordion-header-150090-6"><div class="accordion-body"><div id="c150068" class="channel-0 frame frame- frame-type-list frame-layout-0"><header><h2 class=""> eTicket: Frequently asked questions </h2></header><div class="faq-list test-" data-pluginid="150068"><section class="search"><form autocomplete="off"><div class="autocomplete"><i aria-hidden="true" class="fa fa-search faq-list__icon" data-toggle-class="fa-spin fa-circle-o-notch"></i><input aria-label="Enter search term here" placeholder="Enter search term" class="faq-list__input" type="text" name=""/><button class="faq-clear-input" title="Reset input" type="button"><i aria-hidden="true" class="fa fa-times-circle"></i></button></div></form></section><section class="results"><div class="results-header results-header-search"><h3 class="headline results-search"><p>Search results for "<span class="faq-tag"></span>":</p></h3></div><div class="results"><div class="results-list results-default"><ul role="presentation"><li class="question" data-id="47" itemscope itemtype="https://schema.org/Question"><div id="accordion-47" class="accordion"><div class="accordion-item"><h4 class="accordion-header" id="accordion-header-47"><button class="accordion-button collapsed" aria-controls="collapse47" aria-expanded="false" itemprop="name" type="button" data-bs-toggle="collapse" data-bs-target="#collapse-47"> How do I purchase a ticket for eTicket? </button></h4><div class="accordion-collapse collapse" id="collapse-47" itemprop="acceptedAnswer" itemscope itemtype="https://schema.org/Answer" role="region"><div class="accordion-body" itemprop="text"><p>tickets - can be saved again and again on the eTicket. You can buy your new ticket in any outlet marked with the blue eTicket logo, online in the <a href="/c/en/tickets/your-ticket/digital-offers-at-a-glance/rmv-ticketshop" target="_self"><i class="fa"></i>RMV-TicketShop</a> or at a RMV ticket machine. Important: Always carry your smart card, because this is the carrier for your ticket.</p></div></div></div></div></li><li class="question" data-id="44" itemscope itemtype="https://schema.org/Question"><div id="accordion-44" class="accordion"><div class="accordion-item"><h4 class="accordion-header" id="accordion-header-44"><button class="accordion-button collapsed" aria-controls="collapse44" aria-expanded="false" itemprop="name" type="button" data-bs-toggle="collapse" data-bs-target="#collapse-44"> How is the eTicket checked? </button></h4><div class="accordion-collapse collapse" id="collapse-44" itemprop="acceptedAnswer" itemscope itemtype="https://schema.org/Answer" role="region"><div class="accordion-body" itemprop="text"><p>Often the ticket must be shown while boarding the bus. There is a reader device with a digital display. An optical and an acoustic signal shows that the ticket is valid. Then "OK", a green light or a green check mark appears on the display.</p><p>No fixed inspection devices are installed in the rail vehicles. Here, the ticket checkers of the transport company continue to check. The buses also continue to have inspectors, mainly where there are no inspection devices (for example in some urban transport). The inspectors carry readers for the eTicket.</p></div></div></div></div></li><li class="question" data-id="46" itemscope itemtype="https://schema.org/Question"><div id="accordion-46" class="accordion"><div class="accordion-item"><h4 class="accordion-header" id="accordion-header-46"><button class="accordion-button collapsed" aria-controls="collapse46" aria-expanded="false" itemprop="name" type="button" data-bs-toggle="collapse" data-bs-target="#collapse-46"> For how long can a smart card be used? (eTicket) </button></h4><div class="accordion-collapse collapse" id="collapse-46" itemprop="acceptedAnswer" itemscope itemtype="https://schema.org/Answer" role="region"><div class="accordion-body" itemprop="text"><p>RMV season tickets are saved electronically on the eTicket. So, the eTicket can be repeatedly used for purchasing tickets. Even if your eTicket is "empty", that is no ticket is saved at present, retain the eTicket for the next purchase of the season ticket. It must be exchanged for a new one after 5 years at the most.</p></div></div></div></div></li><li class="question" data-id="7" itemscope itemtype="https://schema.org/Question"><div id="accordion-7" class="accordion"><div class="accordion-item"><h4 class="accordion-header" id="accordion-header-7"><button class="accordion-button collapsed" aria-controls="collapse7" aria-expanded="false" itemprop="name" type="button" data-bs-toggle="collapse" data-bs-target="#collapse-7"> What is saved on the eTicket? </button></h4><div class="accordion-collapse collapse" id="collapse-7" itemprop="acceptedAnswer" itemscope itemtype="https://schema.org/Answer" role="region"><div class="accordion-body" itemprop="text"><p>1. <strong>Ticket data</strong></p><p>The smart card saves the acquired season ticket, that is, what is the ticket type, for which tariff zone it is applicable and for how long. In all, up to eight current tickets and tickets expired recently can be saved. For the purpose of data economy, the old entries are overwritten one after the other from the ninth entry onwards.</p><p>2. <strong>Personal data</strong></p><p>All personal data is only used for purposes that help in smooth functioning of the eTicket process. So, in case of personal tariff products, like the personal annual ticket or the student ticket Hesse, the name of the holder in masked form as well as the date of birth and the gender are saved in the chip of the eTicket. Saving in masked form means that only the first letter of the first name and the last name are saved in clear text. In case of all transferable tariff products, only the data of the ticket is saved in the chip but no personal data is saved.</p><p>3. <strong>Transaction data</strong></p><p>for reasons of transparency, the last 10 transactions (checking processes and ticket purchases) are saved on the smart card. The eTicket offers highest security to its users with respect to data protection.</p><p>Processing of personal data occurs in compliance with the applicable Data Protection Act of the State of Hesse (HDSG) and the German Federal Data Protection Act (BDSG). The data protection supervisory authorities have also been involved right at the time of developing the procedure. All data protection regulation requirements like transparency, data economy and deletion options are fulfilled. And you can be very sure: Forming personal movement profiles is excluded!</p></div></div></div></div></li><li class="question" data-id="45" itemscope itemtype="https://schema.org/Question"><div id="accordion-45" class="accordion"><div class="accordion-item"><h4 class="accordion-header" id="accordion-header-45"><button class="accordion-button collapsed" aria-controls="collapse45" aria-expanded="false" itemprop="name" type="button" data-bs-toggle="collapse" data-bs-target="#collapse-45"> What can I do if I have lost my eTicket? </button></h4><div class="accordion-collapse collapse" id="collapse-45" itemprop="acceptedAnswer" itemscope itemtype="https://schema.org/Answer" role="region"><div class="accordion-body" itemprop="text"><p>Lost or no longer verifiable smart cards with valid travel permission are replaced against payment of 10.00 Euro. If the smart card is evidently defective, there shall be no cost for the replacement card.</p><p>If you are registered for "meinRMV" with your eTicket, you can block the smart card directly online and shall get a replacement smart card within a few days by post, which is an electronic copy of your original eTicket. If this needs to be faster, you may be issued the replacement smart card directly at the outlet as well.</p><p>If you have not registered your smart card, you will get a replacement at the outlet only by presenting the receipt which you received when your smart card was first issued to you. Your lost eTicket is blocked. All the tickets saved on it are replaced - the transferable ones also.</p><p>If you also make use of additional offers with the eTicket, you must inform the respective dealer the new smart card number. Similarly, for the replacement card, you will get new registration data for managing the smart card at meinRMV.</p><p>Customers, who have acquired their eTicket at VGF (Frankfurt), ESWE (Wiesbaden) and HEAG mobilo (Darmstadt), please ask your respective sales partner, which services are available for you.</p></div></div></div></div></li></ul></div><div class="results-list results-search"><div class="loading"><i aria-hidden="true" class="fa fa-spin fa-circle-o-notch"></i></div><div class="empty-result">No matching questions found</div><ul role="presentation"></ul></div></div></section></div><script> var FAQListConfig = FAQListConfig || []; FAQListConfig['_150068'] = { /**/ suggestionsCharacters: 3, suggestionsLimit: 10, questionsLimit: 30 }; </script><template id="faq-question-template"><li class="question" data-id="#id#" itemscope itemtype="https://schema.org/Question"><div id="accordion-#id#" class="accordion"><div class="accordion-item"><h4 class="accordion-header" id="accordion-header-#id#"><button class="accordion-button collapsed" aria-controls="collapse#id#" aria-expanded="false" itemprop="name" type="button" data-bs-toggle="collapse" data-bs-target="#collapse-#id#"> #question# </button></h4><div class="accordion-collapse collapse" id="collapse-#id#" itemprop="acceptedAnswer" itemscope itemtype="https://schema.org/Answer" role="region"><div class="accordion-body" itemprop="text"> #answer# </div></div></div></div></li></template></div></div></div></div></div></div></div></div><div id="c150118" class="channel-0 frame frame- frame-type-rmvtemplate_box frame-layout-0"><div class="box"><div id="c150066" class=""><h2 class=""> Data privacy for the eTicket </h2><div class="ce-textpic ce-left ce-above"><div class="ce-bodytext"><p>The RMV has decided upon the Standard (((eTicket Deutschland for the conversion of the season ticket to the eTicket. The benefits are obvious: This nation-wide standard enables the use of smart cards for the first time in various networks. It is considered especially safe from misuse, manipulations or forgeries and it satisfies the high German data protection requirements. This standard has been developed in close cooperation with the Conference of the data protection commissioners of the federal government and the states and has been coordinated with the Commissioner for Data Protection of Hesse. The special focus in this was on data protection, data economy and consumer protection. Movement profiles should not and are not created with the eTicket. First and foremost, the passengers should have the highest possible data transparency and should be able to understand what happens with their data. For this, every holder of an eTicket can see his/her data stored in the RMV mobility centres – and can even have transaction data deleted.</p></div></div></div><div id="c150119" class="channel-0 frame frame- frame-type-rmvtemplate_accordion frame-layout-0"><div id="accordion-150119" class="accordion"><div class="accordion-item panel-default"><h2 class="accordion-header" id="accordion-header-150119-0"><button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapse-150119-0"> What is saved on the eTicket </button></h2><div id="collapse-150119-0" class="accordion-collapse collapse " aria-labelledby="accordion-header-150119-0"><div class="accordion-body"><div id="c150125" class=""><div class="ce-textpic ce-left ce-above"><div class="ce-bodytext"><p>There are three separate areas on the memory chip: Just like on a paper ticket, specific information is saved, which identifies the holder of the eTicket (personal data) and which season ticket has been acquired (ticket data). As a service function in the sense of consumer protection, the last ten transactions with the smart card are saved in a kind of log book (usage data). These are recorded as digital client voucher for complaints, for example, in order to submit proof when passengers have complaints. These control entries are comparable with machine printouts and endorser stamps in case of paper tickets. At the same time, they help in personal checking of individual eTickets, so that a stranger cannot use it. The following applies in principle: The eTicket is as good as money and should therefore be kept safe and protected like an EC or credit card.</p></div></div></div></div></div></div><div class="accordion-item panel-default"><h2 class="accordion-header" id="accordion-header-150119-1"><button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapse-150119-1"> Which personal data is saved </button></h2><div id="collapse-150119-1" class="accordion-collapse collapse " aria-labelledby="accordion-header-150119-1"><div class="accordion-body"><div id="c150124" class=""><div class="ce-textpic ce-left ce-above"><div class="ce-bodytext"><p>In case of individual tickets, name, gender and date of birth of the passenger are saved on the smart card, so that the ticket holder can be identified during a check. Here, the name is not saved in clear text; rather, it is 'masked' with letters, numbers and special characters, that is, it is encrypted. Thus, the name can be matched, for example, with the help of the ID card, but cannot be read (Example: Max Mustermann, date of birth 01.03.2001, male, M1x@M8n 03/2001 M). Other data like a passport photo has been deliberately waived for the purpose of data economy. Therefore, the following is applicable for season ticket holders: Always carry the personal ID or another photo ID along with the eTicket. As regards passengers, who buy only transferable season ticket products, no personal data is saved on the smart cards.</p></div></div></div></div></div></div><div class="accordion-item panel-default"><h2 class="accordion-header" id="accordion-header-150119-2"><button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapse-150119-2"> Which ticket data is saved </button></h2><div id="collapse-150119-2" class="accordion-collapse collapse " aria-labelledby="accordion-header-150119-2"><div class="accordion-body"><div id="c150123" class=""><div class="ce-textpic ce-left ce-above"><div class="ce-bodytext"><p>Naturally, the season ticket that is acquired is also saved, that is the ticket type, for which tariff zones and for how long it is valid. During each ticket check, it is not just checked whether the travel permission is valid, but also whether the transferred data record is free of manipulations.</p></div></div></div></div></div></div><div class="accordion-item panel-default"><h2 class="accordion-header" id="accordion-header-150119-3"><button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapse-150119-3"> Which usage data is saved </button></h2><div id="collapse-150119-3" class="accordion-collapse collapse " aria-labelledby="accordion-header-150119-3"><div class="accordion-body"><div id="c150122" class=""><div class="ce-textpic ce-left ce-above"><div class="ce-bodytext"><p>Furthermore, the smart card saves specific usage data in a log book: Always, when the eTicket is held at a checking device (so-called transactions) – for example in the bus or during a ticket check. Thereby, all journeys are not necessarily completely recorded, if for example in city train and metro journeys the eTicket did not come in contact with a checking device. Only the ten most recent transactions are saved. For the purpose of data economy, the old entries are overwritten one after the other from the eleventh entry. This usage data includes time, place and type of the transaction, the terminal number, the ticket/product number, the line and trip number. The checking device sends the data record to the eTicket background system of the RMV and there it is checked whether there also exists a sales data record for the checked eTicket. That helps in verifying misuse like manipulations, duplicates or double registrations with one smart card. This checking data is only saved on the eTicket of the passenger. On the RMV servers, this data record is again immediately deleted after the checking analysis.</p></div></div></div></div></div></div><div class="accordion-item panel-default"><h2 class="accordion-header" id="accordion-header-150119-4"><button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapse-150119-4"> Why this data is saved </button></h2><div id="collapse-150119-4" class="accordion-collapse collapse " aria-labelledby="accordion-header-150119-4"><div class="accordion-body"><div id="c150121" class=""><div class="ce-textpic ce-left ce-above"><div class="ce-bodytext"><p>The above-mentioned personal data and the ticket data is required to verify the travel permission of the eTicket user, whether the ticket is actually valid for this journey. At the same time, it is also checked whether the smart card is free of manipulations. The log book entries help the passengers in carrying out individual checks. Afterwards, the passenger himself can always check how his eTicket was used. Thus, the highest possible data transparency exists in the sense of consumer protection. If the customer desires, the log book entries at an outlet can be deleted.</p></div></div></div></div></div></div><div class="accordion-item panel-default"><h2 class="accordion-header" id="accordion-header-150119-5"><button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapse-150119-5"> Who can read the data on the eTicket </button></h2><div id="collapse-150119-5" class="accordion-collapse collapse " aria-labelledby="accordion-header-150119-5"><div class="accordion-body"><div id="c150120" class=""><div class="ce-textpic ce-left ce-above"><div class="ce-bodytext"><p>The ten log book entries are only saved on the smart card. The network-wide background system, to which for example the control transaction data record is sent, saves the last data record only for checking analysis. It is automatically deleted afterwards. There is no central server, which saves the entries generated by the passengers for longer time. Employees of the RMV or the transport company have the facility to see the last ten transactions only in the RMV mobility centres, when the passenger provides his smart card. No worry about movement profiles: On one hand, the creation is legally prohibited. On the other hand: The few, select log book entries (for example in the bus or during a ticket check and of those, maximum ten), are not sufficient to create a movement profile. A chance reading of a strange ticket is also not possible. The data is exchanged via NFC (Near Field Communication). For this purpose, the transmitter and receiver must be kept a few centimetres close on top of each other. If the eTicket is in a wallet and this in turn is in a jacket or a trouser pocket, then even the wilful reading of a strange ticket in passing is more than improbable. Basically, the eTicket must be protected just like a bank or credit card from unauthorised access by an unauthorised person.</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></main><footer id="footer" class="channel-1"><div class="footer-section"><div class="container"><div id="c1050" class="channel-0 frame frame-default frame-type-div frame-layout-0"><a id="c1211"></a><hr class="ce-div"/></div><hr class="d-none d-lg-block"><div class="row d-none d-lg-block"><div class="col-xs-12"><ul class="footer-links list-inline d-flex flex-wrap"><li><a href="/c/en/information-on-rmv/rmv" class=" ">About RMV</a></li><li><a href="/c/en/contact-1" class=" ">Contact</a></li><li><a href="/c/en/legal-information/legal-notice" class=" ">Legal notice</a></li><li><a href="http://www.rmv.de/c/de/rechtliche-hinweise/agb/" class=" ">General terms and conditions</a></li><li><a href="http://www.rmv.de/c/de/rechtliche-hinweise/datenschutz/" class=" ">Privacy 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page_1814"><a href="/c/en/tickets/your-ticket/tickets-overview/db-cooperationtickets" target="_self">DB CooperationTickets</a><ul><li class="channel-0 page_1816"><a href="/c/en/tickets/your-ticket/tickets-overview/db-cooperationtickets/db-surcharge-for-using-icec-trains-in-the-area-covered-by-the-rmv-network" target="_self" title="DB surcharge for using IC/EC trains in the area covered by the RMV network">DB surcharge for using IC/EC trains in the area covered by the RMV network</a></li><li class="channel-0 page_1847"><a href="/c/en/tickets/your-ticket/tickets-overview/db-cooperationtickets/bahncard-25-bahncard-50" target="_self" title="BahnCard 25 / BahnCard 50">BahnCard 25 / BahnCard 50</a></li><li class="channel-0 page_1849"><a href="/c/en/tickets/your-ticket/tickets-overview/db-cooperationtickets/bahncard-100" target="_self" title="BahnCard 100">BahnCard 100</a></li><li class="channel-0 page_1853"><a href="/c/en/tickets/your-ticket/tickets-overview/db-cooperationtickets/cityticket" target="_self" title="CityTicket">CityTicket</a></li><li class="channel-0 page_1855"><a href="/c/en/tickets/your-ticket/tickets-overview/db-cooperationtickets/long-distance-supplementary-ticket-and-use-of-ice-services" target="_self" title="Long-distance supplementary ticket and use of ICE services">Long-distance supplementary ticket and use of ICE services</a></li></ul></li><li class="channel-0 page_789"><a href="/c/en/tickets/your-ticket/tickets-overview/tickets-for-specific-passenger-groups" target="_self">Tickets for specific passenger groups</a><ul><li class="channel-0 page_793"><a href="/c/en/tickets/your-ticket/tickets-overview/tickets-for-specific-passenger-groups/rmv-semesterticket" target="_self" title="RMV-SemesterTicket">RMV-SemesterTicket</a></li><li class="channel-0 page_14613"><a href="/c/en/tickets/your-ticket/tickets-overview/tickets-for-specific-passenger-groups/deutschlandsemesterticket" target="_self" title="Deutschlandsemesterticket">Deutschlandsemesterticket</a></li><li class="channel-0 page_2020"><a href="/c/en/tickets/your-ticket/tickets-overview/information-for-specific-passenger-groups/vocational-training-pass" target="_self" title="Vocational training pass">Vocational training pass</a></li><li class="channel-0 page_2008"><a href="/c/en/tickets/your-ticket/tickets-overview/tickets-for-specific-passenger-groups/mobilityticket-for-refugees" target="_self" title="MobilityTicket for refugees">MobilityTicket for refugees</a></li><li class="channel-0 page_2038"><a href="/c/en/tickets/your-ticket/tickets-overview/information-for-specific-passenger-groups/free-travel-entitlement-for-passengers-with-severe-disabilities" target="_self" title="Free travel entitlement for passengers with severe disabilities">Free travel entitlement for passengers with severe disabilities</a></li></ul></li><li class="channel-0 page_712"><a href="/c/en/tickets/your-ticket/tickets-overview/local-tickets" target="_self" title="Local tickets">Local tickets</a></li></ul></li><li class="channel-0 page_6118"><a href="/c/en/tickets/your-ticket/digital-offers-at-a-glance" target="_self">Digital offers at a glance</a><ul><li class="channel-0 page_187"><a href="/c/en/tickets/your-ticket/digital-offers-at-a-glance/rmv-web-app" target="_self" title="RMV Web App">RMV Web App</a></li><li class="channel-0 page_12711"><a target="_self" title="On-Demand-Shuttle">On-Demand-Shuttle</a></li><li class="channel-0 page_6104"><a href="/c/en/tickets/your-ticket/digital-offers-at-a-glance/rmv-ticketshop" target="_self" title="RMV-TicketShop">RMV-TicketShop</a></li><li class="channel-0 page_787"><a href="/c/en/tickets/your-ticket/digital-offers-at-a-glance/eticket" target="_self" title="eTicket">eTicket</a></li></ul></li><li class="channel-0 page_197"><a href="/c/en/tickets/your-ticket/fares-information" target="_self" title="Fares information">Fares information</a></li></ul></li><li class="channel-0 page_11160"><a href="/c/en/framepages/ticket-shop" target="_self">Shop</a><ul><li class="channel-0 page_11944"><a href="/c/en/framepages/ticket-shop" target="_self" title="RMV-TicketShop">RMV-TicketShop</a></li><li class="channel-0 page_13298"><a href="/c/en/shop/app-rmvgo" target="_self" title="App RMVgo">App RMVgo</a></li><li class="channel-0 page_11922"><a href="/c/en/shop/more-purchase-options" target="_self">More purchase options</a><ul><li class="channel-0 page_203"><a href="/c/en/tickets/purchase-tickets/rmv-ticket-machines" target="_self" title="RMV ticket machines">RMV ticket machines</a></li><li class="channel-0 page_6770"><a href="/c/en/shop/more-purchase-options/buying-tickets-in-the-bus" target="_self" title="Buying tickets in the bus">Buying tickets in the bus</a></li></ul></li></ul></li><li class="channel-0 page_196"><a target="_self">Information & Fare Regulations</a><ul><li class="channel-0 page_209"><a href="/c/en/tickets/information-fare-regulations/important-ticket-price-information" target="_self">Important ticket price information</a><ul><li class="channel-0 page_1737"><a href="/c/en/tickets/information-fare-regulations/important-ticket-price-information/onward-travel-ticket" target="_self" title="Onward travel ticket">Onward travel ticket</a></li><li class="channel-0 page_1745"><a href="/c/en/tickets/information-fare-regulations/important-ticket-price-information/travelling-without-a-ticket-or-with-an-invalid-ticket" target="_self" title="Travelling without a ticket or with an invalid ticket">Travelling without a ticket or with an invalid ticket</a></li><li class="channel-0 page_1729"><a href="/c/en/tickets/information-fare-regulations/important-ticket-price-information/carriage-of-bicycles" target="_self" title="Carriage of bicycles">Carriage of bicycles</a></li><li class="channel-0 page_1731"><a href="/c/en/tickets/information-fare-regulations/important-ticket-price-information/additional-person-on-frequent-travel-tickets" target="_self" title="Additional person on frequent travel tickets">Additional person on frequent travel tickets</a></li><li class="channel-0 page_1743"><a href="/c/en/tickets/information-fare-regulations/important-ticket-price-information/return-of-rmv-tickets" target="_self" title="Return of RMV tickets">Return of RMV tickets</a></li><li class="channel-0 page_1747"><a href="/c/en/tickets/information-fare-regulations/important-ticket-price-information/transportation-of-objects-and-animals" target="_self" title="Transportation of objects and animals">Transportation of objects and animals</a></li><li class="channel-0 page_1735"><a href="/c/en/tickets/information-fare-regulations/important-ticket-price-information/transitional-fares" target="_self" title="Transitional fares">Transitional fares</a></li></ul></li></ul></li></ul></li><li class="channel-0 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target="_self" title="FAQ Tickets & Shop">FAQ Tickets & Shop</a></li><li class="channel-0 page_15246"><a href="/c/en/services/info/faq/faq-rmvplus-innovation-platform" target="_self" title="FAQ RMVplus: Innovation platform">FAQ RMVplus: Innovation platform</a></li><li class="channel-0 page_12225"><a href="/c/en/services/info/faq/faq-service-contact" target="_self" title="FAQ service & contact">FAQ service & contact</a></li><li class="channel-0 page_12228"><a href="/c/en/services/info/faq/faq-barrier-free-travel" target="_self" title="FAQ barrier-free travel">FAQ barrier-free travel</a></li></ul></li><li class="channel-0 page_15250"><a href="/c/en/services/info/persons-with-restricted-mobility-new" target="_self">Persons with restricted mobility new</a><ul><li class="channel-0 page_15299"><a href="/c/en/services/info/persons-with-restricted-mobility/the-appropriate-timetable-1" target="_self" title="The appropriate timetable">The appropriate timetable</a></li><li class="channel-0 page_15302"><a href="/c/en/services/info/persons-with-restricted-mobility/information-on-stations-and-stops-1" target="_self" title="Information on stations and stops">Information on stations and stops</a></li><li class="channel-0 page_15304"><a href="/c/en/services/info/persons-with-restricted-mobility/information-on-vehicles-1" target="_self" title="Information on vehicles">Information on vehicles</a></li><li class="channel-0 page_15306"><a href="/c/en/services/info/persons-with-restricted-mobility/service-offers-on-site-1" target="_self" title="Service offers on site">Service offers on site</a></li></ul></li><li class="channel-0 page_4357"><a href="/c/en/information-on-rmv/rmv" target="_self" title="About RMV">About RMV</a></li><li class="channel-0 page_7846"><a href="/c/en/services/info/information-material" target="_self" title="Information material">Information material</a></li></ul></li></ul></li><li class="channel-0 page_149"><a href="/c/en/framepages/meinrmv" target="_self" title="meinRMV">meinRMV</a></li></ul></nav><nav id="nav-mobile-footer"><div class="btn-group"><div class="dropup"><button class="btn btn-default dropdown-toggle" id="MobileLanguageSelector" data-bs-toggle="dropdown" data-bs-target="#mobileAvailableLanguages" aria-haspopup="true" aria-expanded="false"> EN <span class="caret"></span></button><ul id="mobileAvailableLanguages" class="dropdown-menu" aria-labelledby="MobileLanguageSelector"><li class="dropdown-header">Choose language</li><li><a href="/c/de/fahrkarten/sortiment-verkauf/digitale-angebote/eticket">DE</a></li><li><a href="/c/es/informacion-sobre-horario/busqueda-de-comunicacion/informacion-individual">ES</a></li><li><a href="/c/tr/sefer-plani-bilgisi/baglanti-ara/tek-sorgulama">TR</a></li><li><a href="/c/it/informazioni-orario/cerca-collegamenti/informazione-singola">IT</a></li><li><a href="/c/fr/information-horaires/recherche-de-liaisons/renseignement-individuel">FR</a></li></ul></div></div><div class="btn-group"><div><a 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