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<!DOCTYPE html><html lang="en-US"><head><script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start':new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0],j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src='https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f);})(window,document,'script','dataLayer','GTM-5MRHB7J');</script><title>Internet Explorer (Windows Phone) - Clearing Cache and Cookies</title><meta http-equiv="content-type" content="text/html; charset=utf-8"><meta name="description" content=""><meta name="keywords" content="KnowledgeBase, knowledge base, universities, colleges, higher education, knowledge sharing, knowledge collaboration, technical support self-service solutions"><meta name="application-name" content="University KnowledgeBase"><meta name="viewport" content="width=device-width, initial-scale=1.0"><link rel="canonical" href="https://kb.wisc.edu/helpdesk/page.php?id=24078"><script src="/css/common.js" type="text/javascript"></script><link rel="stylesheet" type="text/css" media="screen" href="/css/froala-editor@3.2.2/froala_style.min.css"><link rel="stylesheet" type="text/css" media="screen" href="/css/froala-editor@3.2.2/froala_override.css"><link rel="stylesheet" type="text/css" media="screen" href="/css/tinymce@5/content.css"><link rel="stylesheet" type="text/css" media="screen" href="/css/default_layout1.css?v=20250405"><style></style> <link rel="stylesheet" href="https://stackpath.bootstrapcdn.com/bootstrap/4.3.1/css/bootstrap.min.css"/> <link rel="stylesheet" id="ndsustyles" href="/images/group406/logo/css/kb-styles.css" /> <link rel="stylesheet" href="https://cdnjs.cloudflare.com/ajax/libs/flexboxgrid/6.3.1/flexboxgrid.min.css" />  <link rel="stylesheet" href="https://cdn.datatables.net/v/dt/dt-1.10.20/cr-1.5.2/r-2.2.3/sp-1.0.1/datatables.min.css" /> <style> /* Bootstrap overrides */ p { margin-top: 1em; 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This site allows you to search documentation from all of our NDSU KB sites:</p> <ul> <li><a href="https://kb.ndsu.edu/aa">Academic Affairs</a></li> <li><a href="https://kb.ndsu.edu/fa">Finance and Administration</a> (coming soon)</li> <li><a href="https://kb.ndsu.edu/it">Information Technology</a></li> <li><a href="https://kb.ndsu.edu/research">Research and Creative Activity</a> (coming soon)</li> </ul></div></header><div id="container"><div id="middle-sect1"><main id="maincontent" role="main"><div id="page-content" role="article"><div class="fr-element fr-view"><h1 class="title">Internet Explorer (Windows Phone) - Clearing Cache and Cookies</h1><div style="float:right;text-align:right;padding:1px;border-radius:2px;"></div><div class="doc-summary"><span class="kb-page-header"><p><div id="banner"> <table style="border: none; width: 100%;"> <tbody> <tr> <td style="border: none; width: 20%;"> <h2>Microsoft IE 11 End of Life</h2> </td> <td style="border: none; width: 80%; padding-left: 30px;"> <p>Microsoft IE 11 support for Windows 10 machines ended <strong>June 15, 2022</strong>. After that date, attempts to open IE 11 will redirect to opening in Microsoft Edge.</p> <p>More information can be found here: <span style="text-decoration: underline;"><a href="https://kb.wisc.edu/helpdesk/news.php?id=12634">Internet Explorer 11 End of Life Update</a></span></p> </td> </tr> </tbody> </table> </div> <style> div#banner { background-color: #f7f7f7; !important; border: 7px solid #C5050C; color: black; padding: 5px 15px; width: 90%; font-size: 15px; text-align: center; margin: 1rem auto; } div#banner a { color: black; } </style> </p></span>This document explains how to clear the cache and cookies in Internet Explorer 9 on Windows Phone devices.</div><div class="doc-body"><ol> <li> <p>Tap the <strong>Internet Explorer</strong> live tile on the home screen.</p> <p><img src="/images/group1/24078/home_screen.png" title="home_screen.png" alt="Tap Internet Explorer" width="240" height="400"></p> </li> <li> <p>Tap on the ellipses (<strong>...</strong>) at the bottom right.</p> <p><img src="/images/group1/24078/IE.png" title="IE.png" alt="Tap ellipses" width="240" height="400"></p> </li> <li> <p>Scroll down and tap <strong>settings</strong>.</p> <p><img src="/images/group1/24078/ellipses.png" title="ellipses.png" alt="Tap settings" width="240" height="449"></p> </li> <li> <p>Scroll down and tap <strong>delete history</strong>.</p> <p><img src="/images/group1/24078/delete_history_button.png" title="delete_history_button.png" alt="Tap delete history" width="240" height="562"></p> </li> <li> <p>Tap <strong>delete</strong> to confirm.</p> <p><img src="/images/group1/24078/confirm_delete.png" title="confirm_delete.png" alt="Tap delete" width="240" height="400"></p> </li> <li> <p>Wait a few seconds for the cache and cookies to clear. Then, you can tap the back button to return to Internet Explorer.</p> <p><img src="/images/group1/24078/waiting.png" title="waiting.png" alt="Wait" width="240" height="400"></p> </li> </ol></div></div></div><br style="clear:both;"><hr class="kbhr1"><div class="doc-info"><div class="doc-attr keywords"><div class="doc-attr-name">Keywords:</div><div class="doc-attr-value"><span id="kb-page-keywords">internet explorer ie clear clearing remove removing cache cookies reset smartphone mobile windows phone wp wp7 7 nokia lumia titan htc samsung lg clean</span>  <span id="suggestk-button"><button class="feedback-btn-link" onclick="suggestK(24078,'Internet+Explorer+%28Windows+Phone%29+-+Clearing+Cache+and+Cookies','internet+explorer+ie+clear+clearing+remove+removing+cache+cookies+reset+smartphone+mobile+windows+phone+wp+wp7+7+nokia+lumia+titan+htc+samsung+lg+clean');">Suggest keywords</button></span><div id="suggestk" aria-expanded="false" style="clear:both; float:left; width:50%;"></div><div id="ks-thank-you" role="status" aria-live="polite" aria-hidden="true" tabindex="-1" style="display:none;">We appreciate your suggestion. Thank you!</div></div></div><div class="doc-attr id"><div class="doc-attr-name">Doc ID:</div><div class="doc-attr-value">24078</div></div><div class="doc-attr owner"><div class="doc-attr-name">Owned by:</div><div class="doc-attr-value"><span class="doc-attr-value-owner-name">Help Desk KB Team in </span>DoIT Help Desk</div></div><div class="doc-attr created"><div class="doc-attr-name">Created:</div><div class="doc-attr-value">2012-04-27</div></div><div class="doc-attr updated"><div class="doc-attr-name">Updated:</div><div class="doc-attr-value">2022-06-27</div></div><div class="doc-attr sites"><div class="doc-attr-name">Sites:</div><div class="doc-attr-value">Chippewa Valley Technical College, DoIT Help Desk, Fox Valley Technical College, Michigan State University Demo, NDSU IT Knowledge Base, University of Illinois Engineering IT, University of Illinois Extension KB, University of Illinois School of Chemical Sciences, University of Illinois System, University of Illinois Technology Services, University of Maryland Engineering IT, UW Green Bay, UW Stout, UW System Administration DLE</div></div><div class="doc-attr feedback"><div class="doc-attr-value"><input type="hidden" id="did" value="24078"><span id="vote-yes"><input type="button" id="helpfulBtn" class="feedback-btn-yes" value="Helpful"></span> <span id="count-yes">6</span>   <span id="vote-no"><input type="button" id="unhelpfulBtn" class="feedback-btn-no" value="Unhelpful"></span> <span id="count-no">9</span>   <script>if(document.getElementById("helpfulBtn")){document.getElementById("helpfulBtn").addEventListener("click", yesVote);}if(document.getElementById("unhelpfulBtn")){document.getElementById("unhelpfulBtn").addEventListener("click", noVote);}</script> <span class="doc-comment"><a class="feedback-btn-link" href="feedback.php?action=2&help=comment&id=24078">Comment</a></span> <span class="suggest-doc3"><a class="feedback-btn-link" href="feedback.php?action=2&help=suggest&id=24078">Suggest new doc</a></span><span id="feedback-thank-you"></span></div></div></div></main></div><footer><div id="copyright" role="contentinfo"><div style="text-align:left;max-width:1150px;margin-left:auto;margin-right:auto;"> <p>1340 Administration Ave., Fargo, ND 58102<br> Mailing address: PO Box 6050, Fargo, ND 58108-6050</p> </address> <a href="https://www.ndsu.edu/about">About NDSU</a> <p>North Dakota State University is an equal opportunity, affirmative action institution.<br> Contact NDSU at <a href="tel:7012318011" aria-label="7 0 1. 2 3 1. 8 0 1 1" class="phone-link">(701) 231-8011</a><br> <a class="d-print-none" href="https://www.ndsu.edu/privacy/">Privacy Statement</a> </p> </div><br><div id="view-toggle"><p><a href="internal/">Sign in</a><br></p></div></div></footer></div></div><script src="/cssjs/kb-collapsing-modules.js" type="text/javascript"></script><script type="text/javascript" src="/cssjs/kb-doc-collapsing-panels.js"></script><script>if(document.getElementsByTagName("a")){let els=document.getElementsByTagName("a");for(let i=0;i<els.length;i++){els[i].addEventListener("click", lnks);}}</script></body></html>