L'application Canal + ne fonctionne pas via RED by Sfr

<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd"> <html xmlns="http://www.w3.org/1999/xhtml" xml:lang="fr" lang="fr" xmlns:og="http://ogp.me/ns#" xmlns:fb="http://ogp.me/ns/fb#"> <head> <meta http-equiv="content-type" content="text/html; charset=UTF-8"/><meta name="site" content="https://assistance.canalplus.com/"/><meta http-equiv="Content-Language" content="fr"/><meta name="csrf-param" content="authenticity_token"/><meta name="csrf-token" content="3jeIkMz70Uo099L2AAuPXr7obugcMG2S17SOWWqGhePQU4LYWzlhkmlGzJ+IK/SbFUXuOIi4MEFLZz88WntglQ=="/> <title>L'application Canal + ne fonctionne pas via RED by Sfr - R茅solue</title> <meta name="title" content="L'application Canal + ne fonctionne pas via RED by Sfr"/><meta name="dc.title" content="L'application Canal + ne fonctionne pas via RED by Sfr"/><meta name="dc.subject" content="L'application Canal + ne fonctionne pas via RED by Sfr"/> <meta property="og:url" content="https://assistance.canalplus.com/questions/3360192-application-canal-fonctionne-via-red-by-sfr" /> <meta property="og:type" content="article" /> <meta property="og:title" content="L'application Canal + ne fonctionne pas via RED by Sfr" /> <meta property="og:site_name" content="CANAL+ Assistance" /> <meta property="og:image" /> <meta property="og:description" content="Bonjour, Cela fait 2 jours que canal + ne fonctionne pas sur la t茅l茅vision, abonnement RED by SFR, impossible de se connecter... 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Car en attendant je ne profite pas des services et je paie... \r\nMerci","answerCount":5,"upvoteCount":0,"dateCreated":"2024-06-09T17:58:14+02:00","author":{"@type":"Person","name":"Abonne-38654DW8"},"acceptedAnswer":{"@type":"Answer","text":"Bonjour, N'h茅sitez pas 脿 vous rapprocher de nos conseillers qui auront acc猫s 脿 votre dossier personnel et qui pourront ainsi vous venir en aide. Vous pouvez demander 脿锚tre rappel茅 par l'un d'eux en vous rendant sur votre Espace Client / Contacts , s茅lectionnez la th茅matique de votre choix et cliquez sur /\"脢tre appel茅/\". Je vous souhaite une bonne journ茅e.","dateCreated":"2024-06-19T18:08:16+02:00","upvoteCount":0,"url":"https://assistance.canalplus.com/questions/3360192-application-canal-fonctionne-via-red-by-sfr","author":{"@type":"Person","name":"Aurore - Equipe CANAL"}},"suggestedAnswer":[{"@type":"Answer","text":"Bonjour, Un diagnostic personnalis茅 est n茅cessaire dans ce cas. Je vous invite donc 脿 contacter un conseiller technique. Vous pouvez demander 脿锚tre rappel茅 par l'un d'eux en vous rendant聽sur votre Espace Client / Contacts , s茅lectionnez la th茅matique de votre choix et cliquez sur /\"脢tre appel茅/\". Je vous souhaite une bonne journ茅e.","dateCreated":"2024-06-12T12:37:44+02:00","url":"https://assistance.canalplus.com/questions/3360192-application-canal-fonctionne-via-red-by-sfr","author":{"@type":"Person","name":"Aurore - Equipe CANAL"},"upvoteCount":0},{"@type":"Answer","text":"Bonjour exactement le m锚me probl猫me depuis le d茅codeur Connect TV Red by SFR. J'ai acc猫s 脿 myCanal via l'appli su Iphone mais impossible de me connecter depuis la box red. L'appli CANAL sur la box n'arrive pas 脿 se connecter et me renvoie en permanence sur la page /\"se connecter/\" en demandant de taper un code 脿 5 caract猫res sur https://connect.canalplus.com . Bien entendu cette page s'affiche en boucle malgr茅 de multiples tentatives.","dateCreated":"2024-06-18T21:52:49+02:00","url":"https://assistance.canalplus.com/questions/3360192-application-canal-fonctionne-via-red-by-sfr","author":{"@type":"Person","name":"MorganLabelle"},"upvoteCount":0},{"@type":"Answer","text":"Exactement le m锚me probl猫me depuis hier soir","dateCreated":"2024-07-16T21:01:17+02:00","url":"https://assistance.canalplus.com/questions/3360192-application-canal-fonctionne-via-red-by-sfr","author":{"@type":"Person","name":"Olivier33567005"},"upvoteCount":0},{"@type":"Answer","text":"Meme probleme pour moi, cela fait deux semaines que 莽a dure","dateCreated":"2024-07-16T22:16:25+02:00","url":"https://assistance.canalplus.com/questions/3360192-application-canal-fonctionne-via-red-by-sfr","author":{"@type":"Person","name":"Abonne-67167P6T"},"upvoteCount":0}]}} </script> <meta name="google-site-verification" content="B-g1_3p5wRBRRMdqdivMjtiOgdRrV0mf_hClzGjb5FA"/> <link 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class="custom-question-wrapper"> <div class="question question_3360192 content author_stamped role_user category-id-3779 category-id-3785 without-attachments"> <div class="corpus"> <h1> L'application Canal + ne fonctionne pas via RED by Sfr </h1> <div class="user user_19875014 role_user x-large"> <dl class="avatar"> <dt>Abonne-38654DW8</dt> <dd><a data-user-name="Abonne-38654DW8" data-user-avatar="theme-c/avatars/300.png" title="Consulter le profil de Abonne-38654DW8" rel="nofollow" ssl="true" href="/users/19875014"><img alt="Abonne-38654DW8" height="300" width="300" src="/assets/theme-c/avatars/300-9ae02f41cba83238c00c7b2ea3ebed92.png" /><span class="avatar-mask"></span></a></dd> </dl> <dl class="level level_0"> <dt>Niveau</dt> <dd>0</dd> </dl> <dl class="score"> <dd> <strong>1</strong> <span>/ 100</span> </dd> <dt>point</dt> </dl> </div> <div class="metadata"> <dl class="category-question"> <dt>Custom category question</dt> <dd class="closed">Sujet r茅solu</dd> </dl> <dl class="author-name"> <dt>Nom de l'auteur</dt> <dd><a data-user-name="Abonne-38654DW8" data-user-avatar="theme-c/avatars/300.png" title="Consulter le profil de Abonne-38654DW8" rel="nofollow" href="/users/19875014">Abonne-38654DW8</a></dd> <span>utilisateur</span> </dl> <dl class="date"> <dt>Publi茅 le</dt> <dd> 9 juin 2024</dd> </dl> <dl class="answer-count"> <dt>Nombre de r茅ponses</dt> <dd><span>5</span> r茅ponses</dd> </dl> <dl class="hits"> <dt>Consultations</dt> <dd>388 vues</dd> </dl> <dl class="date-distance"> <dt></dt> <dd>il y a 6聽mois</dd> </dl> <dl class="content-type"> <dt>sujet</dt> <dd>q</dd> </dl> </div> <div class="body "> <div class="body-hd"></div> <div class="body-bd"> <p>Bonjour,<br>Cela fait 2 jours que canal + ne fonctionne pas sur la t茅l茅vision, abonnement RED by SFR, impossible de se connecter... <br>R茅activation des droits essayer<br>SAV contact茅<br>R茅initialisation box essay茅 <br>Rien ne fonctionne...<br>Il faudrait trouver une solution... Car en attendant je ne profite pas des services et je paie... <br>Merci</p> </div> <div class="body-ft"></div> </div> <div class="categories-meta"> <dl class="category"> <dt>Th猫me</dt> <dd> <a href="/questions/browse?with_category=3785"> Services </a> </dd> </dl> </div> <div class="block-social"></div> <ul class="public-actions"> </ul> <ul class="private-actions hidden-if-js-enable"> </ul> <ul class="content-buttons"> </ul> </div> </div> <div class="usefulness"> <p class="label">Cette r茅ponse vous a-t-elle aid茅 ?</p> <div class="bar"> <p class="border-text no"> <span class="vote"> <a rel="nofollow" href="/questions/3360192-application-canal-fonctionne-via-red-by-sfr/usefulnesses/new?usefulness%5Bvalue%5D=false">Non</a> </span> <span class="count">(<span>0</span>)</span> </p> <p class="border-text yes"> <span class="vote"> <a rel="nofollow" href="/questions/3360192-application-canal-fonctionne-via-red-by-sfr/usefulnesses/new?usefulness%5Bvalue%5D=true">Oui</a> </span> <span class="count">(<span>0</span>)</span> </p> <div class="percent"> <p> <span><span></span></span> </p> </div> </div> <p class="summary"> <span class="percent">0%</span> des internautes ont trouv茅 cette r茅ponse utile </p> </div> </div> <div class="custom-answer-wrapper"> <div class="answer answer_8733211 content best author_stamped role_admin category-id-3779 category-id-3785 without-attachments"> <div class="corpus"> <div class="user user_19136711 role_admin team-user x-large"> <dl class="avatar"> <dt>Aurore - Equipe CANAL</dt> <dd><a data-user-name="Aurore - Equipe CANAL" data-user-avatar="https://dimelo-users-production.s3.amazonaws.com/identity_avatars/10ea887e302a990b/avatar_x-large.png?c17767c" title="Consulter le profil de Aurore - Equipe CANAL" rel="nofollow" ssl="true" href="/users/19136711"><img alt="Aurore - Equipe CANAL" height="300" width="300" src="https://dimelo-users-production.s3.amazonaws.com/identity_avatars/10ea887e302a990b/avatar_x-large.png?c17767c" /><span class="avatar-mask"></span></a></dd> </dl> <dl class="level level_4"> <dt>Niveau</dt> <dd>4</dd> </dl> <dl class="score"> <dd> <strong>5000</strong> <span>/ 5000</span> </dd> <dt>points</dt> </dl> <dl class="team"> <dt></dt> <dd>Equipe</dd> </dl> </div> <div class="metadata"> <dl class="author-name"> <dt>Nom de l'auteur</dt> <dd><a data-user-name="Aurore - Equipe CANAL" data-user-avatar="https://dimelo-users-production.s3.amazonaws.com/identity_avatars/10ea887e302a990b/avatar_x-large.png?c17767c" title="Consulter le profil de Aurore - Equipe CANAL" rel="nofollow" href="/users/19136711">Aurore - Equipe CANAL</a></dd> </dl> <dl class="date"> <dt>Publi茅 le</dt> <dd><a title="Lien permanent" class="permalink" rel="nofollow" href="https://assistance.canalplus.com/questions/3360192-application-canal-fonctionne-via-red-by-sfr/answers/8733211">19 juin 2024 脿 18h08</a></dd> </dl> <dl class="date-distance"> <dt></dt> <dd><a title="Lien permanent" class="permalink" rel="nofollow" href="https://assistance.canalplus.com/questions/3360192-application-canal-fonctionne-via-red-by-sfr/answers/8733211">il y a 5聽mois</a></dd> </dl> <dl class="content-type"> <dt>r茅ponse</dt> <dd>r</dd> </dl> </div> <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Bonjour,</p> <p>N'h茅sitez pas 脿 vous rapprocher de nos conseillers qui auront acc猫s 脿 votre dossier personnel et qui pourront ainsi vous venir en aide.</p> <p>Vous pouvez demander 脿锚tre rappel茅 par l'un d'eux en vous rendant sur votre <a href="https://client.canalplus.com/contacts/" target="_blank" rel="noopener">Espace Client / Contacts</a> , s茅lectionnez la th茅matique de votre choix et cliquez sur "脢tre appel茅".</p> <p>Je vous souhaite une bonne journ茅e.</p> </div> <div class="body-ft"></div> </div> <ul class="public-actions"> </ul> <ul class="private-actions hidden-if-js-enable"> </ul> <ul class="content-buttons"> </ul> </div> </div> <div id="question_3360192_answers" class="answers answers-tab tab"> <p class="old-h1"> R茅ponses de la communaut茅 </p> <div class="answer answer_8770638 content not-best role_user category-id-3779 category-id-3785 without-attachments"> <div class="corpus"> <div class="user user_19923764 role_user x-large"> <dl class="avatar"> <dt>Abonne-67167P6T</dt> <dd><a data-user-name="Abonne-67167P6T" data-user-avatar="theme-c/avatars/300.png" title="Consulter le profil de Abonne-67167P6T" rel="nofollow" ssl="true" href="/users/19923764"><img alt="Abonne-67167P6T" height="300" width="300" src="/assets/theme-c/avatars/300-9ae02f41cba83238c00c7b2ea3ebed92.png" /><span class="avatar-mask"></span></a></dd> </dl> <dl class="level level_0"> <dt>Niveau</dt> <dd>0</dd> </dl> <dl class="score"> <dd> <strong>11</strong> <span>/ 100</span> </dd> <dt>points</dt> </dl> </div> <div class="metadata"> <dl class="author-name"> <dt>Nom de l'auteur</dt> <dd><a data-user-name="Abonne-67167P6T" data-user-avatar="theme-c/avatars/300.png" title="Consulter le profil de Abonne-67167P6T" rel="nofollow" href="/users/19923764">Abonne-67167P6T</a></dd> <span>utilisateur</span> </dl> <dl class="date"> <dt>Publi茅 le</dt> <dd><a title="Lien permanent" class="permalink" rel="nofollow" href="https://assistance.canalplus.com/questions/3360192-application-canal-fonctionne-via-red-by-sfr/answers/8770638">16 juillet 2024 脿 22h16</a></dd> </dl> <dl class="date-distance"> <dt></dt> <dd><a title="Lien permanent" class="permalink" rel="nofollow" href="https://assistance.canalplus.com/questions/3360192-application-canal-fonctionne-via-red-by-sfr/answers/8770638">il y a 5聽mois</a></dd> </dl> <dl class="content-type"> <dt>r茅ponse</dt> <dd>r</dd> </dl> </div> <div class="body "> <div class="body-hd"></div> <div class="body-bd"> <p>Meme probleme pour moi, cela fait deux semaines que 莽a dure</p> </div> <div class="body-ft"></div> </div> <ul class="public-actions"> </ul> <ul class="private-actions hidden-if-js-enable"> <li class="edit show_only_mine" data-author-id="14637982"> <a title="Modifier" rel="nofollow" href="/questions/3360192-application-canal-fonctionne-via-red-by-sfr/answers/8770638/edit">Modifier</a> </li> <li class="delete show_only_mine" data-author-id="14637982"> <a data-confirm="Etes-vous s没r(e) de vouloir supprimer cette r茅ponse ?" title="Supprimer" rel="nofollow" data-method="delete" href="/questions/3360192-application-canal-fonctionne-via-red-by-sfr/answers/8770638">Supprimer</a> </li> </ul> <ul class="content-buttons"> </ul> </div> </div> <div class="answer answer_8770594 content not-best role_user category-id-3779 category-id-3785 without-attachments"> <div class="corpus"> <div class="user user_14044142 role_user x-large"> <dl class="avatar"> <dt>Olivier33567005</dt> <dd><a data-user-name="Olivier33567005" data-user-avatar="theme-c/avatars/300.png" title="Consulter le profil de Olivier33567005" rel="nofollow" ssl="true" href="/users/14044142"><img alt="Olivier33567005" height="300" width="300" src="/assets/theme-c/avatars/300-9ae02f41cba83238c00c7b2ea3ebed92.png" /><span class="avatar-mask"></span></a></dd> </dl> <dl class="level level_0"> <dt>Niveau</dt> <dd>0</dd> </dl> <dl class="score"> <dd> <strong>12</strong> <span>/ 100</span> </dd> <dt>points</dt> </dl> </div> <div class="metadata"> <dl class="author-name"> <dt>Nom de l'auteur</dt> <dd><a data-user-name="Olivier33567005" data-user-avatar="theme-c/avatars/300.png" title="Consulter le profil de Olivier33567005" rel="nofollow" href="/users/14044142">Olivier33567005</a></dd> <span>utilisateur</span> </dl> <dl class="date"> <dt>Publi茅 le</dt> <dd><a title="Lien permanent" class="permalink" rel="nofollow" href="https://assistance.canalplus.com/questions/3360192-application-canal-fonctionne-via-red-by-sfr/answers/8770594">16 juillet 2024 脿 21h01</a></dd> </dl> <dl class="date-distance"> <dt></dt> <dd><a title="Lien permanent" class="permalink" rel="nofollow" href="https://assistance.canalplus.com/questions/3360192-application-canal-fonctionne-via-red-by-sfr/answers/8770594">il y a 5聽mois</a></dd> </dl> <dl class="content-type"> <dt>r茅ponse</dt> <dd>r</dd> </dl> </div> <div class="body "> <div class="body-hd"></div> <div class="body-bd"> <p>Exactement le m锚me probl猫me depuis hier soir</p> </div> <div class="body-ft"></div> </div> <ul class="public-actions"> </ul> <ul class="private-actions hidden-if-js-enable"> <li class="edit show_only_mine" data-author-id="9278623"> <a title="Modifier" rel="nofollow" href="/questions/3360192-application-canal-fonctionne-via-red-by-sfr/answers/8770594/edit">Modifier</a> </li> <li class="delete show_only_mine" data-author-id="9278623"> <a data-confirm="Etes-vous s没r(e) de vouloir supprimer cette r茅ponse ?" title="Supprimer" rel="nofollow" data-method="delete" href="/questions/3360192-application-canal-fonctionne-via-red-by-sfr/answers/8770594">Supprimer</a> </li> </ul> <ul class="content-buttons"> </ul> </div> </div> <div class="answer answer_8731951 content not-best role_user category-id-3779 category-id-3785 without-attachments"> <div class="corpus"> <div class="user user_11632985 role_user x-large"> <dl class="avatar"> <dt>MorganLabelle</dt> <dd><a data-user-name="MorganLabelle" data-user-avatar="theme-c/avatars/300.png" title="Consulter le profil de MorganLabelle" rel="nofollow" ssl="true" href="/users/11632985"><img alt="MorganLabelle" height="300" width="300" src="/assets/theme-c/avatars/300-9ae02f41cba83238c00c7b2ea3ebed92.png" /><span class="avatar-mask"></span></a></dd> </dl> <dl class="level level_0"> <dt>Niveau</dt> <dd>0</dd> </dl> <dl class="score"> <dd> <strong>50</strong> <span>/ 100</span> </dd> <dt>points</dt> </dl> </div> <div class="metadata"> <dl class="author-name"> <dt>Nom de l'auteur</dt> <dd><a data-user-name="MorganLabelle" data-user-avatar="theme-c/avatars/300.png" title="Consulter le profil de MorganLabelle" rel="nofollow" href="/users/11632985">MorganLabelle</a></dd> <span>utilisateur</span> </dl> <dl class="date"> <dt>Publi茅 le</dt> <dd><a title="Lien permanent" class="permalink" rel="nofollow" href="https://assistance.canalplus.com/questions/3360192-application-canal-fonctionne-via-red-by-sfr/answers/8731951">18 juin 2024 脿 21h52</a></dd> </dl> <dl class="date-distance"> <dt></dt> <dd><a title="Lien permanent" class="permalink" rel="nofollow" href="https://assistance.canalplus.com/questions/3360192-application-canal-fonctionne-via-red-by-sfr/answers/8731951">il y a 6聽mois</a></dd> </dl> <dl class="content-type"> <dt>r茅ponse</dt> <dd>r</dd> </dl> </div> <div class="body "> <div class="body-hd"></div> <div class="body-bd"> <p>Bonjour exactement le m锚me probl猫me depuis le d茅codeur Connect TV Red by SFR. J'ai acc猫s 脿 myCanal via l'appli su Iphone mais impossible de me connecter depuis la box red. L'appli CANAL sur la box n'arrive pas 脿 se connecter et me renvoie en permanence sur la page "se connecter" en demandant de taper un code 脿 5 caract猫res sur <a href="https://connect.canalplus.com">https://connect.canalplus.com</a> . Bien entendu cette page s'affiche en boucle malgr茅 de multiples tentatives.</p> </div> <div class="body-ft"></div> </div> <ul class="public-actions"> </ul> <ul class="private-actions hidden-if-js-enable"> <li class="edit show_only_mine" data-author-id="7006191"> <a title="Modifier" rel="nofollow" href="/questions/3360192-application-canal-fonctionne-via-red-by-sfr/answers/8731951/edit">Modifier</a> </li> <li class="delete show_only_mine" data-author-id="7006191"> <a data-confirm="Etes-vous s没r(e) de vouloir supprimer cette r茅ponse ?" title="Supprimer" rel="nofollow" data-method="delete" href="/questions/3360192-application-canal-fonctionne-via-red-by-sfr/answers/8731951">Supprimer</a> </li> </ul> <ul class="content-buttons"> </ul> </div> </div> <div class="answer answer_8723881 content not-best role_admin category-id-3779 category-id-3785 without-attachments"> <div class="corpus"> <div class="user user_19136711 role_admin team-user x-large"> <dl class="avatar"> <dt>Aurore - Equipe CANAL</dt> <dd><a data-user-name="Aurore - Equipe CANAL" data-user-avatar="https://dimelo-users-production.s3.amazonaws.com/identity_avatars/10ea887e302a990b/avatar_x-large.png?c17767c" title="Consulter le profil de Aurore - Equipe CANAL" rel="nofollow" ssl="true" href="/users/19136711"><img alt="Aurore - Equipe CANAL" height="300" width="300" src="https://dimelo-users-production.s3.amazonaws.com/identity_avatars/10ea887e302a990b/avatar_x-large.png?c17767c" /><span class="avatar-mask"></span></a></dd> </dl> <dl class="level level_4"> <dt>Niveau</dt> <dd>4</dd> </dl> <dl class="score"> <dd> <strong>5000</strong> <span>/ 5000</span> </dd> <dt>points</dt> </dl> <dl class="team"> <dt></dt> <dd>Equipe</dd> </dl> </div> <div class="metadata"> <dl class="author-name"> <dt>Nom de l'auteur</dt> <dd><a data-user-name="Aurore - Equipe CANAL" data-user-avatar="https://dimelo-users-production.s3.amazonaws.com/identity_avatars/10ea887e302a990b/avatar_x-large.png?c17767c" title="Consulter le profil de Aurore - Equipe CANAL" rel="nofollow" href="/users/19136711">Aurore - Equipe CANAL</a></dd> </dl> <dl class="date"> <dt>Publi茅 le</dt> <dd><a title="Lien permanent" class="permalink" rel="nofollow" href="https://assistance.canalplus.com/questions/3360192-application-canal-fonctionne-via-red-by-sfr/answers/8723881">12 juin 2024 脿 12h37</a></dd> </dl> <dl class="date-distance"> <dt></dt> <dd><a title="Lien permanent" class="permalink" rel="nofollow" href="https://assistance.canalplus.com/questions/3360192-application-canal-fonctionne-via-red-by-sfr/answers/8723881">il y a 6聽mois</a></dd> </dl> <dl class="content-type"> <dt>r茅ponse</dt> <dd>r</dd> </dl> </div> <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Bonjour,</p> <p>Un diagnostic personnalis茅 est n茅cessaire dans ce cas. </p> <p>Je vous invite donc 脿 contacter un conseiller technique. </p> <p>Vous pouvez demander 脿锚tre rappel茅 par l'un d'eux en vous rendant聽sur votre <a href="https://client.canalplus.com/contacts/" target="_blank">Espace Client / Contacts</a> , s茅lectionnez la th茅matique de votre choix et cliquez sur "脢tre appel茅".</p> <p> Je vous souhaite une bonne journ茅e.</p> </div> <div class="body-ft"></div> </div> <ul class="public-actions"> </ul> <ul class="private-actions hidden-if-js-enable"> <li class="edit show_only_mine" data-author-id="13973728"> <a title="Modifier" rel="nofollow" href="/questions/3360192-application-canal-fonctionne-via-red-by-sfr/answers/8723881/edit">Modifier</a> </li> <li class="delete show_only_mine" data-author-id="13973728"> <a data-confirm="Etes-vous s没r(e) de vouloir supprimer cette r茅ponse ?" title="Supprimer" rel="nofollow" data-method="delete" href="/questions/3360192-application-canal-fonctionne-via-red-by-sfr/answers/8723881">Supprimer</a> </li> </ul> <ul class="content-buttons"> </ul> </div> </div> <div id="pagination" class="hidden-if-js-enable"> </div> <script type="text/javascript"> //<![CDATA[ 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