Use Passkeys

<!doctype html> <html lang="en"> <head> <meta charset="UTF-8"> <title>Use Passkeys | myGov</title> <meta name="description" content="Find out about passkeys and how to create one in your myGov account."> <meta name="template" content="generic-content-page-template"> <meta name="viewport" content="width=device-width, initial-scale=1"> <link rel="canonical" href="https://my.gov.au/en/about/help/mygov-website/sign-in-to-mygov/use-passkeys"> <script> var serviceConfig = {"baseDomain":"https://apigw.my.gov.au/mygov/ext","logoutEndpoint":"https://my.gov.au/logout-callback","oidcAuthority":"https://login.my.gov.au","oidcRedirectUri":"https://my.gov.au/auth-callback","isAuthoringEnv":false,"client_id":"mygov-citizen-portal","routes":{"successfulLoginRedirect":"/en/myaccount/dashboard","homepageRedirect":"/en","invalidRequestsRedirect":"/error/500","serverErrorRedirect":"/error/500"},"metadata":{"issuer":"https://login.my.gov.au","jwks_uri":"https://login.my.gov.au/mga/sps/oauth/oauth20/jwks/MYGOV-OIDC-RS256","userinfo_endpoint":"https://login.my.gov.au/mga/sps/oauth/oauth20/userinfo","authorization_endpoint":"https://login.my.gov.au/mga/sps/oauth/oauth20/authorize","token_endpoint":"https://login.my.gov.au/mga/sps/oauth/oauth20/token","end_session_endpoint":"https://login.my.gov.au/mga/sps/authsvc/policy/slo"},"unauthenticatedRedirect":"https://my.gov.au","kickOffsIdentityLoginEndpoint":"https://login.my.gov.au/mga/sps/oidc/rp/MYGOV/kickoff/login","atoEndPoint":null,"myGovGreenUrl":null,"greenLoginPortal":false,"isOutage":false,"logoutRedirectEndpoint":"https://my.gov.au/logout-redirect","initAllowedIdleTimeMs":600000};</script> <script> var transitionModalConfig = {"header":"You're leaving myGov Beta","subHeading":"","body":"Select Continue to complete this task in your account.","ctaLabel":"Continue","closeLabel":"Cancel"};</script> <script> var MEMBER_SERVICES_LOGO_URLS = [{"member_service_id":"CLK","name":"Centrelink","logoUrl":"/content/dam/mygov/images/member-services/icons/Centrelink.svg"},{"member_service_id":"JOBS","name":"Workforce Australia","logoUrl":"/content/dam/mygov/images/member-services/icons/JobActive_40x40px.svg"},{"member_service_id":"ATO","name":"Australian Taxation Office","logoUrl":"/content/dam/mygov/images/member-services/icons/ATO@2x.png"},{"member_service_id":"MCA","name":"Medicare","logoUrl":"/content/dam/mygov/images/member-services/icons/Medicare@2x.png"}] </script> <script> var LINKED_SERVICES_LOGO_URLS = [{"service_id":"HOMEPAGE.CLK.SSO.URL","logoUrl":"/content/dam/mygov/images/member-services/icons/Centrelink.svg"},{"service_id":"HOMEPAGE.DESE.SSO.URL","logoUrl":"/content/dam/mygov/images/member-services/icons/JobActive_40x40px.svg"},{"service_id":"HOMEPAGE.ATO.SSO.URL","logoUrl":"/content/dam/mygov/images/member-services/icons/ATO@2x.png"},{"service_id":"HOMEPAGE.MCA.SSO.URL","logoUrl":"/content/dam/mygov/images/member-services/icons/Medicare@2x.png"}] </script> <script> var metadataLinkedServiceList = {"count":1,"metadata":[{"member_services":[{"member_service_id":"EHR","name":"My Health Record","supported_features":[{"feature_id":"mygov.inbox","status":"ACTIVE"},{"feature_id":"front.chnl.linking","status":"ACTIVE"}],"supported_endpoints":[{"endpoint_id":"HOMEPAGE.PCEHR.SSO.URL","name":"My Health Record","type":"SSO.URL","value":"https://myrecord.ehealth.gov.au/portal?origin=MYGOV&return_uri=https://my.gov.au/en/myaccount/dashboard"},{"endpoint_id":"HOMEPAGE.PCEHR.LINK.URL","name":"My Health Record","type":"LINK.URL","value":"https://myrecord.ehealth.gov.au/portal?origin=MYGOV&return_uri=https%3a%2f%2fmy.gov.au%2fen%2fmyaccount%2fprofile%2flinked-services%23%2fmember-services"},{"endpoint_id":"HOMEPAGE.PCEHR.UNLINK.URL","name":"My Health Record","type":"UNLINK.URL","value":"https://myrecord.ehealth.gov.au/unlinkmhr?origin=MYGOV&return_uri=https%3a%2f%2fmy.gov.au%2fen%2fmyaccount%2fprofile%2flinked-services%23%2fmember-services%3fACTION%3dUNLINK%26AGENCY%3dEHR"}]},{"member_service_id":"VICPAYMENTS","name":"Victorian Concessions and Allowances","supported_features":[{"feature_id":"front.chnl.linking","status":"ACTIVE"}],"supported_endpoints":[{"endpoint_id":"HOMEPAGE.VICPAYMENTS.LINK.URL","name":"Victorian Concessions and Allowances","type":"LINK.URL","value":"https://portal.concessionsandallowances.vic.gov.au/account/link?origin=MYGOV&return_uri=https://my.gov.au/en/myaccount/profile/linked-services#/member-services"},{"endpoint_id":"HOMEPAGE.VICPAYMENTS.SSO.URL","name":"Victorian Concessions and Allowances","type":"SSO.URL","value":"https://portal.concessionsandallowances.vic.gov.au/?origin=MYGOV&return_uri=https://my.gov.au/en/myaccount/dashboard"},{"endpoint_id":"HOMEPAGE.VICPAYMENTS.UNLINK.URL","name":"Victorian Concessions and Allowances","type":"UNLINK.URL","value":"https://portal.concessionsandallowances.vic.gov.au/account/unlink?origin=MYGOV&return_uri=https://my.gov.au/en/myaccount/profile/linked-services#/member-services?ACTION=UNLINK&AGENCY=VICPAYMENTS"}]},{"member_service_id":"IHI","name":"Individual Healthcare Identifiers service","supported_features":[{"feature_id":"front.chnl.linking","status":"ACTIVE"},{"feature_id":"mygov.inbox","status":"ACTIVE"}],"supported_endpoints":[{"endpoint_id":"HOMEPAGE.IHI.LINK.URL","name":"Individual Healthcare Identifiers service","type":"LINK.URL","value":"https://ihis.servicesaustralia.gov.au/sso/sps/oidc/rp/ihi/kickoff/mygov?origin=MYGOV&return_uri=https%3a%2f%2fmy.gov.au%2fen%2fmyaccount%2fprofile%2flinked-services%23%2fmember-services"},{"endpoint_id":"HOMEPAGE.IHI.SSO.URL","name":"Individual Healthcare Identifiers service","type":"SSO.URL","value":"https://ihis.servicesaustralia.gov.au/sso/sps/oidc/rp/ihi/kickoff/mygov?origin=MYGOV&return_uri=https://my.gov.au/en/myaccount/dashboard"},{"endpoint_id":"HOMEPAGE.IHI.UNLINK.URL","name":"Individual Healthcare Identifiers service","type":"UNLINK.URL","value":"https://ihis.servicesaustralia.gov.au/sso/sps/oidc/rp/ihi/kickoff/mygov?target_link_uri=/ihi/unlink&return_uri=https%3a%2f%2fmy.gov.au%2fen%2fmyaccount%2fprofile%2flinked-services%23%2fmember-services%3fACTION%3dUNLINK%26AGENCY%3dIHI"}]},{"member_service_id":"LENS","name":"myGov","supported_features":[{"feature_id":"mygov.inbox","status":"ACTIVE"}]},{"member_service_id":"VIC_DHHS","name":"HousingVic Online Services","supported_features":[{"feature_id":"front.chnl.linking","status":"ACTIVE"},{"feature_id":"mygov.inbox","status":"ACTIVE"}],"supported_endpoints":[{"endpoint_id":"HOMEPAGE.VIC_DHHS.UNLINK.URL","name":"HousingVic Online 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Support","supported_features":[{"feature_id":"front.chnl.linking","status":"ACTIVE"},{"feature_id":"mygov.inbox","status":"ACTIVE"}],"supported_endpoints":[{"endpoint_id":"HOMEPAGE.CSA.SSO.URL","name":"Child Support","type":"SSO.URL","value":"https://www.csaonline.gov.au/sso/sps/oidc/rp/childsupport/kickoff/mygov-sso?origin=MYGOV&return_uri=https://my.gov.au/en/myaccount/dashboard"},{"endpoint_id":"HOMEPAGE.CSA.UNLINK.URL","name":"Child Support","type":"UNLINK.URL","value":"https://www.csaonline.gov.au/sso/sps/oidc/rp/childsupport/kickoff/mygov-unlink?origin=MYGOV&return_uri=https%3a%2f%2fmy.gov.au%2fen%2fmyaccount%2fprofile%2flinked-services%23%2fmember-services%3fACTION%3dUNLINK%26AGENCY%3dCSA"},{"endpoint_id":"HOMEPAGE.CSA.LINK.URL","name":"Child Support","type":"LINK.URL","value":"https://www.csaonline.gov.au/sso/sps/oidc/rp/childsupport/kickoff/mygov-sso?origin=MYGOV&return_uri=https%3a%2f%2fmy.gov.au%2fen%2fmyaccount%2fprofile%2flinked-services%23%2fmember-services"}]},{"member_service_id":"EXCHGE","name":"myGov Identity Hub","supported_features":[{"feature_id":"identity.provider","status":"ACTIVE"}],"supported_endpoints":[{"endpoint_id":"HOMEPAGE.EXCHGE.LINK.URL","name":"myGov Identity Hub","type":"LINK.URL","value":"https://login.my.gov.au/mga/sps/oidc/rp/MYGOV/kickoff/link?target_link_uri=/account"}]},{"member_service_id":"REDR","name":"National Redress Scheme","supported_features":[{"feature_id":"front.chnl.linking","status":"ACTIVE"},{"feature_id":"mygov.inbox","status":"ACTIVE"}],"supported_endpoints":[{"endpoint_id":"HOMEPAGE.REDR.LINK.URL","name":"National Redress 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itemprop="item" data-cmp-clickable href="/en"> <span itemprop="name">Home</span> </a> <meta itemprop="position" content="1"> </gui-link> </gui-breadcrumb> <gui-breadcrumb data-cmp-data-layer="{"breadcrumb-abe5b8303f-item-db17e583cb":{"@type":"mygov-info/components/content/breadcrumb/item","repo:modifyDate":"2024-12-12T00:58:12Z","dc:title":"Help using myGov","xdm:linkURL":"/en/about/help"}}" itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"> <gui-link> <a class="gui-breadcrumb-link" itemprop="item" data-cmp-clickable href="/en/about/help"> <span itemprop="name">Help using myGov</span> </a> <meta itemprop="position" content="2"> </gui-link> </gui-breadcrumb> <gui-breadcrumb data-cmp-data-layer="{"breadcrumb-abe5b8303f-item-c35f25496e":{"@type":"mygov-info/components/content/breadcrumb/item","repo:modifyDate":"2024-10-01T02:07:59Z","dc:title":"myGov website","xdm:linkURL":"/en/about/help/mygov-website"}}" itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"> <gui-link> <a class="gui-breadcrumb-link" itemprop="item" data-cmp-clickable href="/en/about/help/mygov-website"> <span itemprop="name">myGov website</span> </a> <meta itemprop="position" content="3"> </gui-link> </gui-breadcrumb> <gui-breadcrumb data-cmp-data-layer="{"breadcrumb-abe5b8303f-item-f4c9e75f49":{"@type":"mygov-info/components/content/breadcrumb/item","repo:modifyDate":"2025-01-23T22:55:13Z","dc:title":"Sign in to myGov","xdm:linkURL":"/en/about/help/mygov-website/sign-in-to-mygov"}}" itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"> <gui-link> <a class="gui-breadcrumb-link" itemprop="item" data-cmp-clickable href="/en/about/help/mygov-website/sign-in-to-mygov"> <span itemprop="name">Sign in to myGov</span> </a> <meta itemprop="position" content="4"> </gui-link> </gui-breadcrumb> <gui-breadcrumb data-cmp-data-layer="{"breadcrumb-abe5b8303f-item-71f1de22ea":{"@type":"mygov-info/components/content/breadcrumb/item","repo:modifyDate":"2024-08-29T23:07:03Z","dc:title":"Use Passkeys","xdm:linkURL":"/en/about/help/mygov-website/sign-in-to-mygov/use-passkeys"}}" itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"> <gui-link> <a class="gui-breadcrumb-link" itemprop="item" data-cmp-clickable> <span itemprop="name">Use Passkeys</span> </a> <meta itemprop="position" content="5"> </gui-link> </gui-breadcrumb> </gui-breadcrumbs> <link rel="stylesheet" href="/etc.clientlibs/mygov-info/clientlibs/mygov.info.breadcrumb.min.ACSHASHcee3f81f7fb838f5fb63e7f2c1c716d6.css" type="text/css"> <script src="/etc.clientlibs/mygov-common/clientlibs/mygov.gui.kit.min.ACSHASH44c14bd10244b0104e3c937f089f2e00.js"></script> </div> <div class="page-title title aem-GridColumn--xxs--none aem-GridColumn--offset--xs--1 aem-GridColumn--default--none aem-GridColumn--xxs--10 aem-GridColumn--xl--8 aem-GridColumn--m--10 aem-GridColumn--xs--none aem-GridColumn--offset--default--2 aem-GridColumn--s--10 aem-GridColumn--l--8 aem-GridColumn--offset--l--2 aem-GridColumn--offset--xxs--1 aem-GridColumn--s--none aem-GridColumn--offset--xl--2 aem-GridColumn--l--none aem-GridColumn aem-GridColumn--default--8 aem-GridColumn--xs--10 aem-GridColumn--xl--none aem-GridColumn--offset--m--1 aem-GridColumn--m--none aem-GridColumn--offset--s--1"> <div data-cmp-data-layer="{"page-title-5ae176d7cf":{"@type":"mygov-info/components/structure/page-title","dc:title":"Use Passkeys"}}" id="page-title-5ae176d7cf" class="cmp-title"> <h1 class="cmp-title__text">Use Passkeys</h1> <div class="cmp-title__subtitle"> Find out about passkeys and how to create one in your myGov account. </div> </div> </div> <div class="container responsivegrid aem-GridColumn--xxs--none aem-GridColumn--offset--xs--1 aem-GridColumn--default--none aem-GridColumn--xxs--10 aem-GridColumn--xl--8 aem-GridColumn--m--10 aem-GridColumn--xs--none aem-GridColumn--offset--default--2 aem-GridColumn--s--10 aem-GridColumn--l--8 aem-GridColumn--offset--l--2 aem-GridColumn--offset--xxs--1 aem-GridColumn--s--none aem-GridColumn--offset--xl--2 aem-GridColumn--l--none aem-GridColumn aem-GridColumn--default--8 aem-GridColumn--xs--10 aem-GridColumn--xl--none aem-GridColumn--offset--m--1 aem-GridColumn--m--none aem-GridColumn--offset--s--1"> <div id="container-490209c3ee" class="cmp-container root responsivegrid"> <div class="aem-Grid aem-Grid--8 aem-Grid--xxs--10 aem-Grid--default--8 aem-Grid--s--10 aem-Grid--xl--8 aem-Grid--xs--10 aem-Grid--l--8 aem-Grid--m--10 "> <div class="tableofcontents aem-GridColumn--xxs--10 aem-GridColumn aem-GridColumn--xl--8 aem-GridColumn--m--10 aem-GridColumn--default--8 aem-GridColumn--xs--10 aem-GridColumn--s--10 aem-GridColumn--l--8"> <nav aria-labelledby="heading-tableofcontents-953f87eee8" class="cmp-table-of-contents" id="tableofcontents-953f87eee8"> <h2 class="cmp-toc__title" id="heading-tableofcontents-953f87eee8">On this page</h2> <div class="cmp-toc__content"> <ul> <li><a href="#what-are-passkeys?">What are passkeys?</a></li> <li><a href="#before-you-create-a-passkey">Before you create a passkey</a></li> <li><a href="#create-a-passkey-for-mygov">Create a passkey for myGov</a></li> <li><a href="#sign-in-to-the-mygov-website-using-a-passkey">Sign in to the myGov website using a passkey</a></li> <li><a href="#rename-a-passkey">Rename a passkey</a></li> <li><a href="#remove-a-passkey">Remove a passkey</a></li> </ul> </div> </nav> </div> <div class="text l-container aem-GridColumn--xxs--10 aem-GridColumn aem-GridColumn--xl--8 aem-GridColumn--m--10 aem-GridColumn--default--8 aem-GridColumn--xs--10 aem-GridColumn--s--10 aem-GridColumn--l--8"> <div data-cmp-data-layer="{"text-6b6d45935f":{"@type":"core/wcm/components/text/v2/text","repo:modifyDate":"2024-06-28T04:46:04Z","xdm:text":"<h2>What are passkeys?</h2>\r\n<p>Passkeys are a more secure alternative to passwords.</p>\r\n<p>A passkey lets you use the security features on your phone, computer or tablet to sign in to apps and websites. Passkeys can be:&nbsp;</p>\r\n<ul>\r\n<li>biometrics, such as fingerprint&nbsp;recognition or facial recognition&nbsp;</li>\r\n<li>screen lock, such as a PIN or swipe pattern&nbsp;</li>\r\n<li>a physical security key.&nbsp;</li>\r\n</ul>\r\n<p>Security keys are a physical USB device that needs to be inserted into or close to the device you are signing in to. If you use a security key, we recommend you create more than one passkey in myGov to help you access your account if the security key is lost or stolen.</p>\r\n<p>Watch this video to learn more about passkeys.</p>\r\n"}}" id="text-6b6d45935f" class="cmp-text"><gui-rich-text variant="article"> <h2 id="what-are-passkeys?">What are passkeys?</h2> <p>Passkeys are a more secure alternative to passwords.</p> <p>A passkey lets you use the security features on your phone, computer or tablet to sign in to apps and websites. Passkeys can be: </p> <ul> <li>biometrics, such as fingerprint recognition or facial recognition </li> <li>screen lock, such as a PIN or swipe pattern </li> <li>a physical security key. </li> </ul> <p>Security keys are a physical USB device that needs to be inserted into or close to the device you are signing in to. If you use a security key, we recommend you create more than one passkey in myGov to help you access your account if the security key is lost or stolen.</p> <p>Watch this video to learn more about passkeys.</p> </gui-rich-text> </div> </div> <div class="embed aem-GridColumn--xxs--none aem-GridColumn--default--none aem-GridColumn--offset--xs--0 aem-GridColumn--xxs--10 aem-GridColumn--xl--8 aem-GridColumn--m--10 aem-GridColumn--xs--none aem-GridColumn--offset--default--0 aem-GridColumn--s--10 aem-GridColumn--l--8 aem-GridColumn--s--none aem-GridColumn aem-GridColumn--offset--xxs--0 aem-GridColumn--default--8 aem-GridColumn--xs--10 aem-GridColumn--offset--m--0 aem-GridColumn--m--none aem-GridColumn--offset--s--0"> <div data-cmp-data-layer="{"embed-033b914f73":{"@type":"mygov-info/components/content/embed","repo:modifyDate":"2024-06-28T04:53:13Z"}}" id="embed-033b914f73" class="cmp-embed " style=" max-width: 560px;"> <div class="cmp-embed__youtube" style="padding-bottom: 56.25%;"><iframe class="cmp-embed__youtube-iframe" title="myGov app" data-cmp-data-layer="{"youtube-033b914f73":{"@type":"mygov-info/components/content/embed/embeddable/youtube","repo:modifyDate":"2024-06-28T04:53:13Z","embeddableProperties":{"youtubeVideoId":"9FCuUEKl6Ao"}}}" src="https://www.youtube.com/embed/9FCuUEKl6Ao?origin=https%3A%2F%2Fmy.gov.au&hl=en&mute=0&autoplay=0&loop=0&rel=1&playsinline=0" allowfullscreen allow="autoplay; fullscreen" aria-label="myGov app"></iframe> </div> <div class="cmp-embed-links"> <div class="cmp-embed-links__sizer"> <div class="cmp-embed-links__col cmp-embed-links__col--transcript"><gui-link aria-label="Transcript myGov app" href="/content/dam/mygov/documents/transcripts/sign-in-to-myGov-with-a-passkey-transcript.docx" label-text="Transcript" icon-end-name="transcript"></gui-link> |  </div> <div class="cmp-embed-links__col"><gui-link href="https://www.youtube.com/watch?v=9FCuUEKl6Ao" label-text="Watch on YouTube"></gui-link> </div> </div> </div> </div> <link rel="stylesheet" href="/etc.clientlibs/mygov-info/clientlibs/mygov.info.embed.min.ACSHASH9dd858ae35ece0f48b3d3b0a273259f5.css" type="text/css"> </div> <div class="text l-container aem-GridColumn--xxs--10 aem-GridColumn aem-GridColumn--xl--8 aem-GridColumn--m--10 aem-GridColumn--default--8 aem-GridColumn--xs--10 aem-GridColumn--s--10 aem-GridColumn--l--8"> <div data-cmp-data-layer="{"syncedpasskeys":{"@type":"core/wcm/components/text/v2/text","repo:modifyDate":"2024-08-29T05:36:28Z","xdm:text":"<p>The passkey icon is a trademark of FIDO Alliance, Inc.</p>\r\n<h3>Synced and non-synced passkeys</h3>\r\n<p>A synced passkey is saved to a password manager and is available to all devices using that password manager. For example, an iPhone or iPad signed in to the same Apple ID can use the same passkey.&nbsp;</p>\r\n<p>A non-synced passkey is saved on a physical security token or device, not in a password manager. It can only be used on that device and can鈥檛 be shared across devices.</p>\r\n<h2>Before you create a passkey</h2>\r\n<h3>Device compatibility</h3>\r\n<p>To create a passkey you鈥檒l need:</p>\r\n<ul>\r\n<li>an Apple device with iOS 16, iPadOS 16, macOS Ventura or higher</li>\r\n<li>an Android device with Android 9 or above</li>\r\n<li>Microsoft Edge, or Google Chrome on Windows</li>\r\n<li>Edge, Safari, or Google Chrome on macOS</li>\r\n<li>ChromeOS.</li>\r\n</ul>\r\n<p>You may also need to enable these functions on your device:</p>\r\n<ul>\r\n<li>Screen lock to create a synced passkey.</li>\r\n<li>Bluetooth, if you鈥檙e using your device to sign in on another device.</li>\r\n<li>iCloud Keychain if you have iOS or macOS.</li>\r\n</ul>\r\n<p>Find out more about how to&nbsp;<a href=\"https://support.apple.com/en-au/109016\">set up iCloud Keychain</a>&nbsp;on the Apple website.</p>\r\n"}}" id="syncedpasskeys" class="cmp-text"><gui-rich-text variant="article"> <p>The passkey icon is a trademark of FIDO Alliance, Inc.</p> <h3>Synced and non-synced passkeys</h3> <p>A synced passkey is saved to a password manager and is available to all devices using that password manager. For example, an iPhone or iPad signed in to the same Apple ID can use the same passkey. </p> <p>A non-synced passkey is saved on a physical security token or device, not in a password manager. It can only be used on that device and can鈥檛 be shared across devices.</p> <h2 id="before-you-create-a-passkey">Before you create a passkey</h2> <h3>Device compatibility</h3> <p>To create a passkey you鈥檒l need:</p> <ul> <li>an Apple device with iOS 16, iPadOS 16, macOS Ventura or higher</li> <li>an Android device with Android 9 or above</li> <li>Microsoft Edge, or Google Chrome on Windows</li> <li>Edge, Safari, or Google Chrome on macOS</li> <li>ChromeOS.</li> </ul> <p>You may also need to enable these functions on your device:</p> <ul> <li>Screen lock to create a synced passkey.</li> <li>Bluetooth, if you鈥檙e using your device to sign in on another device.</li> <li>iCloud Keychain if you have iOS or macOS.</li> </ul> <p>Find out more about how to <a href="https://support.apple.com/en-au/109016">set up iCloud Keychain</a> on the Apple website.</p> </gui-rich-text> </div> </div> <div class="text l-container aem-GridColumn--xxs--10 aem-GridColumn aem-GridColumn--xl--8 aem-GridColumn--m--10 aem-GridColumn--default--8 aem-GridColumn--xs--10 aem-GridColumn--s--10 aem-GridColumn--l--8"> <div data-cmp-data-layer="{"text-06a6fb04aa":{"@type":"core/wcm/components/text/v2/text","repo:modifyDate":"2024-08-05T01:05:56Z","xdm:text":"<h2>Create a passkey for myGov<b></b></h2>\r\n<p>Passkeys should only be created on a trusted device. A trusted device is a device you own and don鈥檛 share with anyone else. &nbsp;</p>\r\n<p>You can have up to 3 passkeys registered in your myGov account.</p>\r\n<h3>myGov website<b></b></h3>\r\n<h4>Using your device</h4>\r\n<p>To create a passkey on the myGov website, follow these steps:</p>\r\n<ol>\r\n<li><a href=\"https://my.gov.au/en/myaccount/dashboard\">Sign in</a>&nbsp;to myGov.</li>\r\n<li>Select the <b>My account</b> or <b>Menu</b> option</li>\r\n<li>Select&nbsp;<b>Account settings</b>.</li>\r\n<li>From Sign in settings go to Passkeys and select&nbsp;<b>Manage</b>.</li>\r\n<li>Enter your password and select <b>Next</b> or verify using Digital ID and select <b>Continue with Digital ID.</b></li>\r\n<li>From Passkeys select&nbsp;<b>Create passkey</b>, then select&nbsp;<b>Next</b>.</li>\r\n<li>Follow the device prompts.</li>\r\n<li>myGov will assign a passkey name, select&nbsp;<b>Save</b>.</li>\r\n</ol>\r\n"}}" id="text-06a6fb04aa" class="cmp-text"><gui-rich-text variant="article"> <h2 id="create-a-passkey-for-mygov">Create a passkey for myGov<b></b></h2> <p>Passkeys should only be created on a trusted device. A trusted device is a device you own and don鈥檛 share with anyone else.  </p> <p>You can have up to 3 passkeys registered in your myGov account.</p> <h3>myGov website<b></b></h3> <h4>Using your device</h4> <p>To create a passkey on the myGov website, follow these steps:</p> <ol> <li><a href="https://my.gov.au/en/myaccount/dashboard">Sign in</a> to myGov.</li> <li>Select the <b>My account</b> or <b>Menu</b> option</li> <li>Select <b>Account settings</b>.</li> <li>From Sign in settings go to Passkeys and select <b>Manage</b>.</li> <li>Enter your password and select <b>Next</b> or verify using Digital ID and select <b>Continue with Digital ID.</b></li> <li>From Passkeys select <b>Create passkey</b>, then select <b>Next</b>.</li> <li>Follow the device prompts.</li> <li>myGov will assign a passkey name, select <b>Save</b>.</li> </ol> </gui-rich-text> </div> </div> <div class="text l-container aem-GridColumn--xxs--10 aem-GridColumn aem-GridColumn--xl--8 aem-GridColumn--m--10 aem-GridColumn--default--8 aem-GridColumn--xs--10 aem-GridColumn--s--10 aem-GridColumn--l--8"> <div data-cmp-data-layer="{"text-6211d762e5":{"@type":"core/wcm/components/text/v2/text","repo:modifyDate":"2024-08-29T05:37:10Z","xdm:text":"<h4>Using another device</h4>\r\n<p>You can use a shared or public device to create a passkey on your trusted device using the QR code option.</p>\r\n<p>To create a passkey using another device, follow these steps:</p>\r\n<ol>\r\n<li><a href=\"/content/mygov/en/myaccount/dashboard.html\">Sign in</a>&nbsp;to myGov on the device.</li>\r\n<li>Select the <b>My account</b> or <b>Menu</b> option.</li>\r\n<li>Select&nbsp;<b>Account settings</b>.</li>\r\n<li>From Sign in settings go to Passkeys and select&nbsp;<b>Manage</b>.</li>\r\n<li>Enter your password and select <b>Next</b> or verify using Digital ID and select <b>Continue with Digital ID.</b></li>\r\n<li>From Passkeys select&nbsp;<b>Create passkey</b>, then select&nbsp;<b>Next</b>.</li>\r\n<li>Select&nbsp;<b>iPhone, iPad or Android device</b>.</li>\r\n<li>Use your trusted device to scan the QR code.</li>\r\n<li>Follow the device prompts.</li>\r\n</ol>\r\n"}}" id="text-6211d762e5" class="cmp-text"><gui-rich-text variant="article"> <h4>Using another device</h4> <p>You can use a shared or public device to create a passkey on your trusted device using the QR code option.</p> <p>To create a passkey using another device, follow these steps:</p> <ol> <li><a href="/en/myaccount/dashboard">Sign in</a> to myGov on the device.</li> <li>Select the <b>My account</b> or <b>Menu</b> option.</li> <li>Select <b>Account settings</b>.</li> <li>From Sign in settings go to Passkeys and select <b>Manage</b>.</li> <li>Enter your password and select <b>Next</b> or verify using Digital ID and select <b>Continue with Digital ID.</b></li> <li>From Passkeys select <b>Create passkey</b>, then select <b>Next</b>.</li> <li>Select <b>iPhone, iPad or Android device</b>.</li> <li>Use your trusted device to scan the QR code.</li> <li>Follow the device prompts.</li> </ol> </gui-rich-text> </div> </div> <div class="text l-container aem-GridColumn--xxs--10 aem-GridColumn aem-GridColumn--xl--8 aem-GridColumn--m--10 aem-GridColumn--default--8 aem-GridColumn--xs--10 aem-GridColumn--s--10 aem-GridColumn--l--8"> <div data-cmp-data-layer="{"text-da99267ff6":{"@type":"core/wcm/components/text/v2/text","repo:modifyDate":"2024-08-29T05:37:27Z","xdm:text":"<h4>Using a security key<b></b></h4>\r\n<p>To create a passkey using a security key, follow these steps:</p>\r\n<ol>\r\n<li><a href=\"/content/mygov/en/myaccount/dashboard.html\">Sign in</a>&nbsp;to myGov.</li>\r\n<li>Select the <b>My account</b> or <b>Menu</b> option</li>\r\n<li>Select&nbsp;<b>Account settings</b>.</li>\r\n<li>From Sign in settings go to Passkeys and select&nbsp;<b>Manage</b>.</li>\r\n<li>Enter your password and select <b>Next</b> or verify using Digital ID and select <b>Continue with Digital ID.</b></li>\r\n<li>From Passkeys select&nbsp;<b>Create passkey</b>, then select&nbsp;<b>Next</b>.</li>\r\n<li>Select&nbsp;<b>Security key</b>.</li>\r\n<li>Follow the&nbsp;<b>Security key</b>&nbsp;device instructions.</li>\r\n</ol>\r\n<p>Once you have created a passkey, you can use it to sign in to your myGov account. The next time you sign in to myGov, select&nbsp;<b>Sign in with passkeys</b>.</p>\r\n<p>Once you鈥檝e created a passkey for myGov you can turn off your myGov password to improve your account security.</p>\r\n<p>You鈥榣l still need your password to view or update some myGov settings, such as your secret questions, sign in options or myGov PIN.</p>\r\n<p>You can also <a href=\"/content/mygov/en/about/help/mygov-app/help-using-the-mygov-app.html\">create a passkey in the myGov app</a>.</p>\r\n"}}" id="text-da99267ff6" class="cmp-text"><gui-rich-text variant="article"> <h4>Using a security key<b></b></h4> <p>To create a passkey using a security key, follow these steps:</p> <ol> <li><a href="/en/myaccount/dashboard">Sign in</a> to myGov.</li> <li>Select the <b>My account</b> or <b>Menu</b> option</li> <li>Select <b>Account settings</b>.</li> <li>From Sign in settings go to Passkeys and select <b>Manage</b>.</li> <li>Enter your password and select <b>Next</b> or verify using Digital ID and select <b>Continue with Digital ID.</b></li> <li>From Passkeys select <b>Create passkey</b>, then select <b>Next</b>.</li> <li>Select <b>Security key</b>.</li> <li>Follow the <b>Security key</b> device instructions.</li> </ol> <p>Once you have created a passkey, you can use it to sign in to your myGov account. The next time you sign in to myGov, select <b>Sign in with passkeys</b>.</p> <p>Once you鈥檝e created a passkey for myGov you can turn off your myGov password to improve your account security.</p> <p>You鈥榣l still need your password to view or update some myGov settings, such as your secret questions, sign in options or myGov PIN.</p> <p>You can also <a href="/en/about/help/mygov-app/help-using-the-mygov-app">create a passkey in the myGov app</a>.</p> </gui-rich-text> </div> </div> <div class="text l-container aem-GridColumn--xxs--10 aem-GridColumn aem-GridColumn--xl--8 aem-GridColumn--m--10 aem-GridColumn--default--8 aem-GridColumn--xs--10 aem-GridColumn--s--10 aem-GridColumn--l--8"> <div data-cmp-data-layer="{"text-6e94c7eb1e":{"@type":"core/wcm/components/text/v2/text","repo:modifyDate":"2024-06-26T01:43:36Z","xdm:text":"<h2>Sign in to the myGov website using a passkey<b></b></h2>\r\n<h3>Using the device you created a passkey on<b></b></h3>\r\n<p>Sign in to myGov using the device you created a passkey on:</p>\r\n<ol>\r\n<li>Go to&nbsp;<a href=\"https://my.gov.au/en\">my.gov.au</a>&nbsp;and select&nbsp;<b>Sign in</b>.</li>\r\n<li>Select&nbsp;<b>Sign in with passkey</b>.</li>\r\n<li>Follow the prompts on your device.</li>\r\n</ol>\r\n<h3>On another device<b></b></h3>\r\n<p>Sign in to myGov on another device using a passkey on your trusted device:</p>\r\n<ol>\r\n<li>Go to&nbsp;<a href=\"/content/mygov/en.html\">my.gov.au</a>&nbsp;and select&nbsp;<b>Sign in</b>.</li>\r\n<li>Select&nbsp;<b>Sign in with passkey</b>.</li>\r\n<li>Select&nbsp;<b>Use another device</b>.</li>\r\n<li>Select&nbsp;<b>iPhone, iPad or Android device</b>.</li>\r\n<li>Follow the prompts on your device.</li>\r\n</ol>\r\n<p>You can only use this option with a synced passkey.</p>\r\n<h3>Using a security key<b></b></h3>\r\n<p>Sign in to myGov using a security key:</p>\r\n<ol>\r\n<li>Go to&nbsp;<a href=\"/content/mygov/en.html\">my.gov.au</a>&nbsp;and select&nbsp;<b>Sign in</b>.</li>\r\n<li>Select&nbsp;<b>Sign in with passkey</b>.</li>\r\n<li>Select&nbsp;<b>Use another device</b>.</li>\r\n<li>Select&nbsp;<b>Security key</b>.</li>\r\n<li>Insert and activate your&nbsp;<b>Security key</b>.</li>\r\n<li>Follow the prompts on your device.</li>\r\n</ol>\r\n<p>Some public devices, such as library computers, may not allow you to insert external devices.</p>\r\n<h3>myGov sign in help</h3>\r\n<p>If you can鈥檛 sign in to your myGov account using your passkeys, you can find troubleshooting tips on&nbsp;<a href=\"/content/mygov/en/about/help/mygov-website/help-using-your-account/mygov-sign-in-help.html\">sign in help</a>.</p>\r\n"}}" id="text-6e94c7eb1e" class="cmp-text"><gui-rich-text variant="article"> <h2 id="sign-in-to-the-mygov-website-using-a-passkey">Sign in to the myGov website using a passkey<b></b></h2> <h3>Using the device you created a passkey on<b></b></h3> <p>Sign in to myGov using the device you created a passkey on:</p> <ol> <li>Go to <a href="https://my.gov.au/en">my.gov.au</a> and select <b>Sign in</b>.</li> <li>Select <b>Sign in with passkey</b>.</li> <li>Follow the prompts on your device.</li> </ol> <h3>On another device<b></b></h3> <p>Sign in to myGov on another device using a passkey on your trusted device:</p> <ol> <li>Go to <a href="/en">my.gov.au</a> and select <b>Sign in</b>.</li> <li>Select <b>Sign in with passkey</b>.</li> <li>Select <b>Use another device</b>.</li> <li>Select <b>iPhone, iPad or Android device</b>.</li> <li>Follow the prompts on your device.</li> </ol> <p>You can only use this option with a synced passkey.</p> <h3>Using a security key<b></b></h3> <p>Sign in to myGov using a security key:</p> <ol> <li>Go to <a href="/en">my.gov.au</a> and select <b>Sign in</b>.</li> <li>Select <b>Sign in with passkey</b>.</li> <li>Select <b>Use another device</b>.</li> <li>Select <b>Security key</b>.</li> <li>Insert and activate your <b>Security key</b>.</li> <li>Follow the prompts on your device.</li> </ol> <p>Some public devices, such as library computers, may not allow you to insert external devices.</p> <h3>myGov sign in help</h3> <p>If you can鈥檛 sign in to your myGov account using your passkeys, you can find troubleshooting tips on <a href="/en/about/help/mygov-website/help-using-your-account/mygov-sign-in-help">sign in help</a>.</p> </gui-rich-text> </div> </div> <div class="text l-container aem-GridColumn--xxs--10 aem-GridColumn aem-GridColumn--xl--8 aem-GridColumn--m--10 aem-GridColumn--default--8 aem-GridColumn--xs--10 aem-GridColumn--s--10 aem-GridColumn--l--8"> <div data-cmp-data-layer="{"text-c930d4926d":{"@type":"core/wcm/components/text/v2/text","repo:modifyDate":"2024-08-05T01:07:34Z","xdm:text":"<h2>Rename a passkey<br>\r\n</h2>\r\n<p>Follow these steps to rename your passkeys:</p>\r\n<ol>\r\n<li><a href=\"/content/mygov/en/myaccount/dashboard.html\">Sign in</a>&nbsp;to myGov.</li>\r\n<li>Select the <b>My account</b> or<b> Menu </b>option, then select&nbsp;<b>Account settings</b>.</li>\r\n<li>From Sign in settings go to Passkeys and select&nbsp;<b>Manage</b>.</li>\r\n<li>Enter your password and select <b>Next</b> or verify using Digital ID and select <b>Continue with Digital ID.</b></li>\r\n<li>Go to the passkey you want to rename and select <b>Edit.</b></li>\r\n<li>Enter your new passkey name and select&nbsp;<b>Save</b>.</li>\r\n</ol>\r\n<p>Your passkey name should be something you can easily remember. Don鈥檛 use personal information to name your passkey.</p>\r\n<h2>Remove a passkey<b></b></h2>\r\n<p>To remove a passkey, follow these steps:</p>\r\n<ol>\r\n<li><a href=\"/content/mygov/en/myaccount/dashboard.html\">Sign in</a>&nbsp;to myGov.</li>\r\n<li>Select <b>My account</b> or <b>Menu</b> option, then select&nbsp;<b>Account settings</b>.</li>\r\n<li>From Sign in settings go to Passkeys and select&nbsp;<b>Manage</b>.</li>\r\n<li>Enter your password and select <b>Next</b> or verify using Digital ID and select <b>Continue with Digital ID.</b></li>\r\n<li>Go to the passkey you want to remove and select&nbsp;<b>Remove</b>.</li>\r\n<li>Confirm the removal of the Passkey, select&nbsp;<b>Remove</b>.</li>\r\n</ol>\r\n<p>You can鈥檛 remove a passkey if you signed in with it. You鈥檒l need to sign out of myGov and&nbsp;<a href=\"/content/mygov/en/about/help/mygov-website/sign-in-to-mygov.html\">sign in with your username and password</a>, or&nbsp;<a href=\"/content/mygov/en/about/help/digital-id/sign-in-with-digital-id.html\">Digital ID</a>.&nbsp;If you鈥檝e turned your password off, you鈥檒l need to turn it on to sign in before you remove your passkey.</p>\r\n<p>The Australian Taxation Office (ATO) and the National Disability Insurance Scheme (NDIS)&nbsp;don鈥檛 support Secret Questions and Answers as a 2 factor authentication option. If you remove your last passkey and use secret questions as your 2 factor authentication option, the ATO online service and NDIS will unlink from your myGov account.</p>\r\n<p>You need to also delete the passkey from your device or password manager to avoid issues when creating a passkey for myGov in the future.</p>\r\n<p>The steps to delete a passkey from your trusted device may be different depending on the device you have. These steps are an example on how to delete a passkey from your device.</p>\r\n<p>On an Apple device, follow these steps to delete the passkey from your device:</p>\r\n<ol>\r\n<li>Select <b>Settings</b>, then find and select <b>Passwords</b>.</li>\r\n<li>Select the <b>Info</b> button for myGov (login.my.gov.au).</li>\r\n<li>Select <b>Edit</b>.</li>\r\n<li>Select <b>Delete Passkey</b>.</li>\r\n<li>Select <b>Delete Passkey</b> to finalise.</li>\r\n</ol>\r\n<p>&nbsp;On an Android device, follow these steps to delete a passkey from your device:</p>\r\n<ol>\r\n<li>Select <b>Settings</b>, then find and select <b>Password Manager</b>.</li>\r\n<li>Select the entry for myGov (login.my.gov.au).</li>\r\n<li>Unlock your device if prompted.</li>\r\n<li>Select <b>Delete</b> for the passkey listed for myGov (login.my.gov.au).</li>\r\n<li>Select <b>Delete </b>to finalise.&nbsp;</li>\r\n</ol>\r\n"}}" id="text-c930d4926d" class="cmp-text"><gui-rich-text variant="article"> <h2 id="rename-a-passkey">Rename a passkey<br></h2> <p>Follow these steps to rename your passkeys:</p> <ol> <li><a href="/en/myaccount/dashboard">Sign in</a> to myGov.</li> <li>Select the <b>My account</b> or<b> Menu </b>option, then select <b>Account settings</b>.</li> <li>From Sign in settings go to Passkeys and select <b>Manage</b>.</li> <li>Enter your password and select <b>Next</b> or verify using Digital ID and select <b>Continue with Digital ID.</b></li> <li>Go to the passkey you want to rename and select <b>Edit.</b></li> <li>Enter your new passkey name and select <b>Save</b>.</li> </ol> <p>Your passkey name should be something you can easily remember. Don鈥檛 use personal information to name your passkey.</p> <h2 id="remove-a-passkey">Remove a passkey<b></b></h2> <p>To remove a passkey, follow these steps:</p> <ol> <li><a href="/en/myaccount/dashboard">Sign in</a> to myGov.</li> <li>Select <b>My account</b> or <b>Menu</b> option, then select <b>Account settings</b>.</li> <li>From Sign in settings go to Passkeys and select <b>Manage</b>.</li> <li>Enter your password and select <b>Next</b> or verify using Digital ID and select <b>Continue with Digital ID.</b></li> <li>Go to the passkey you want to remove and select <b>Remove</b>.</li> <li>Confirm the removal of the Passkey, select <b>Remove</b>.</li> </ol> <p>You can鈥檛 remove a passkey if you signed in with it. You鈥檒l need to sign out of myGov and <a href="/en/about/help/mygov-website/sign-in-to-mygov">sign in with your username and password</a>, or <a href="/en/about/help/digital-id/sign-in-with-digital-id">Digital ID</a>. If you鈥檝e turned your password off, you鈥檒l need to turn it on to sign in before you remove your passkey.</p> <p>The Australian Taxation Office (ATO) and the National Disability Insurance Scheme (NDIS) don鈥檛 support Secret Questions and Answers as a 2 factor authentication option. If you remove your last passkey and use secret questions as your 2 factor authentication option, the ATO online service and NDIS will unlink from your myGov account.</p> <p>You need to also delete the passkey from your device or password manager to avoid issues when creating a passkey for myGov in the future.</p> <p>The steps to delete a passkey from your trusted device may be different depending on the device you have. These steps are an example on how to delete a passkey from your device.</p> <p>On an Apple device, follow these steps to delete the passkey from your device:</p> <ol> <li>Select <b>Settings</b>, then find and select <b>Passwords</b>.</li> <li>Select the <b>Info</b> button for myGov (login.my.gov.au).</li> <li>Select <b>Edit</b>.</li> <li>Select <b>Delete Passkey</b>.</li> <li>Select <b>Delete Passkey</b> to finalise.</li> </ol> <p> On an Android device, follow these steps to delete a passkey from your device:</p> <ol> <li>Select <b>Settings</b>, then find and select <b>Password Manager</b>.</li> <li>Select the entry for myGov (login.my.gov.au).</li> <li>Unlock your device if prompted.</li> <li>Select <b>Delete</b> for the passkey listed for myGov (login.my.gov.au).</li> <li>Select <b>Delete </b>to finalise. </li> </ol> </gui-rich-text> </div> </div> </div> </div> </div> <div class="body-separator separator aem-GridColumn--xxs--none aem-GridColumn--offset--xs--1 aem-GridColumn--default--none aem-GridColumn--xxs--10 aem-GridColumn--xl--8 aem-GridColumn--m--10 aem-GridColumn--xs--none aem-GridColumn--offset--default--2 aem-GridColumn--s--10 aem-GridColumn--l--8 aem-GridColumn--offset--l--2 aem-GridColumn--offset--xxs--1 aem-GridColumn--s--none aem-GridColumn--offset--xl--2 aem-GridColumn--l--none aem-GridColumn aem-GridColumn--default--8 aem-GridColumn--xs--10 aem-GridColumn--xl--none aem-GridColumn--offset--m--1 aem-GridColumn--m--none aem-GridColumn--offset--s--1"> <div id="separator-c4d8fe34ac" class="cmp-separator"> <hr class="cmp-separator__horizontal-rule"> </div> </div> <div class="enhanced-polling aem-GridColumn--xxs--none aem-GridColumn--xl--5 aem-GridColumn--offset--xs--1 aem-GridColumn--default--none aem-GridColumn--xxs--10 aem-GridColumn--m--10 aem-GridColumn--xs--none aem-GridColumn--offset--default--2 aem-GridColumn--s--10 aem-GridColumn--offset--l--2 aem-GridColumn--offset--xxs--1 aem-GridColumn--s--none aem-GridColumn--offset--xl--2 aem-GridColumn--l--10 aem-GridColumn--l--none aem-GridColumn aem-GridColumn--default--5 aem-GridColumn--xs--10 aem-GridColumn--xl--none aem-GridColumn--offset--m--1 aem-GridColumn--m--none aem-GridColumn--offset--s--1"> <form class="mygov-question-form" aria-live="polite"><gui-radio-group class="mygov-question-horizontal mygov-question-large" label-text="Did you find this page useful?" heading-level="2"> <gui-button variant="secondary" label-text="Yes" value="yes" data-response-type="positive"></gui-button> <gui-button variant="secondary" label-text="No" value="no" data-response-type="negative"></gui-button> </gui-radio-group> <gui-checkbox-group data-response-type="positive" label-text="Please tell us more:" heading-level="3" aria-hidden="true" style="display:none;"> <gui-checkbox label-text="It was easy to read the information" value="PA1"></gui-checkbox> <gui-checkbox label-text="I could understand the information" value="PA2"></gui-checkbox> 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value="NA6"></gui-checkbox> </gui-checkbox-group> <gui-button type="submit" variant="primary" label-text="Submit" style="display:none;"></gui-button> </form> <h4 class="mygov-question-confirmation-heading" aria-hidden="true" style="display:none;">Thank you for your feedback</h4> <link rel="stylesheet" href="/etc.clientlibs/mygov-common/clientlibs/mygov.common.pagepoll.min.ACSHASH5793d74fa59a9ae8d5cad7c82cc3ab14.css" type="text/css"> <script src="/etc.clientlibs/mygov-common/clientlibs/mygov.common.pagepoll.min.ACSHASHeb75499275247e46fe94db978ee0012f.js"></script> </div> <div class="last-updated aem-GridColumn--offset--xs--1 aem-GridColumn--default--none aem-GridColumn--m--newline aem-GridColumn--xxs--10 aem-GridColumn--m--10 aem-GridColumn--offset--default--0 aem-GridColumn--s--10 aem-GridColumn--xs--newline aem-GridColumn--offset--l--2 aem-GridColumn--l--newline aem-GridColumn--offset--xl--0 aem-GridColumn--offset--xxs--1 aem-GridColumn--l--10 aem-GridColumn aem-GridColumn--xs--10 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