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d="M5.29289 15.7071C4.90237 15.3166 4.90237 14.6834 5.29289 14.2929L11.2929 8.29289C11.6834 7.90237 12.3166 7.90237 12.7071 8.29289L18.7071 14.2929C19.0976 14.6834 19.0976 15.3166 18.7071 15.7071C18.3166 16.0976 17.6834 16.0976 17.2929 15.7071L12 10.4142L6.70711 15.7071C6.31658 16.0976 5.68342 16.0976 5.29289 15.7071Z" fill="currentColor" /> </svg> </div> </div> </div> <ul class="mnav__menu__list mnav__menu__list--level2 mnav__menu__list--child"> <li class="mnav__menu__item"> <div class="mnav__menu__label"> <a class="mnav__menu__link" href="https://www.springshare.com/libguides">LibGuides</a> </div> </li> <li class="mnav__menu__item mnav__menu__item--active-branch mnav__menu__item--active"> <div class="mnav__menu__label"> <a class="mnav__menu__link" href="https://www.springshare.com/libanswers">LibAnswers</a> </div> </li> <li class="mnav__menu__item"> <div class="mnav__menu__label"> <a class="mnav__menu__link" href="https://www.springshare.com/libcal">LibCal</a> </div> </li> <li class="mnav__menu__item"> <div class="mnav__menu__label"> <a class="mnav__menu__link" href="https://www.springshare.com/libmaps">LibMaps</a> </div> </li> <li class="mnav__menu__item"> <div class="mnav__menu__label"> <a class="mnav__menu__link" href="https://www.springshare.com/libstaffer">LibStaffer</a> </div> </li> <li class="mnav__menu__item"> <div class="mnav__menu__label"> <a class="mnav__menu__link" href="https://www.springshare.com/libinsight">LibInsight</a> </div> </li> <li class="mnav__menu__item"> <div class="mnav__menu__label"> <a class="mnav__menu__link" href="https://www.springshare.com/libwizard">LibWizard</a> </div> </li> <li class="mnav__menu__item"> <div class="mnav__menu__label"> <a class="mnav__menu__link" href="https://www.springshare.com/libconnect">LibConnect</a> </div> </li> <li class="mnav__menu__item"> <div class="mnav__menu__label"> <a class="mnav__menu__link" href="https://www.springshare.com/patronpoint">Patron Point</a> </div> </li> <li class="mnav__menu__item"> <div class="mnav__menu__label"> <a class="mnav__menu__link" href="https://www.springshare.com/libpost">LibPost</a> </div> </li> <li class="mnav__menu__item"> <div class="mnav__menu__label"> <a class="mnav__menu__link" href="https://www.springshare.com/careershift">CareerShift</a> </div> </li> <li class="mnav__menu__item"> <div class="mnav__menu__label"> <a class="mnav__menu__link" href="https://www.springshare.com/libguides/er">E-Reserves</a> </div> </li> </ul> </li> <li class="mnav__menu__item mnav__menu__item--parent"> <div class="mnav__menu__label"> <a class="mnav__menu__link" href="javascript:;">Library Type</a> <div class="mnav__menu__toggle" role="button"> <div class="mnav__menu__toggle__open-icon"> <svg class="mnav__menu__toggle__open" width="24" height="24" viewbox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"> <path d="M5.29289 8.29289C4.90237 8.68342 4.90237 9.31658 5.29289 9.70711L11.2929 15.7071C11.6834 16.0976 12.3166 16.0976 12.7071 15.7071L18.7071 9.70711C19.0976 9.31658 19.0976 8.68342 18.7071 8.29289C18.3166 7.90237 17.6834 7.90237 17.2929 8.29289L12 13.5858L6.70711 8.29289C6.31658 7.90237 5.68342 7.90237 5.29289 8.29289Z" fill="currentColor" /> </svg> </div> <div class="mnav__menu__toggle__close-icon"> <svg width="24" height="24" viewbox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"> <path d="M5.29289 15.7071C4.90237 15.3166 4.90237 14.6834 5.29289 14.2929L11.2929 8.29289C11.6834 7.90237 12.3166 7.90237 12.7071 8.29289L18.7071 14.2929C19.0976 14.6834 19.0976 15.3166 18.7071 15.7071C18.3166 16.0976 17.6834 16.0976 17.2929 15.7071L12 10.4142L6.70711 15.7071C6.31658 16.0976 5.68342 16.0976 5.29289 15.7071Z" fill="currentColor" /> </svg> </div> </div> </div> <ul class="mnav__menu__list mnav__menu__list--level2 mnav__menu__list--child"> <li class="mnav__menu__item"> <div class="mnav__menu__label"> <a class="mnav__menu__link" href="https://www.springshare.com/public-libraries">Public Libraries</a> </div> </li> <li class="mnav__menu__item"> <div class="mnav__menu__label"> <a class="mnav__menu__link" href="https://www.springshare.com/academic-libraries">Academic Libraries</a> </div> </li> <li class="mnav__menu__item"> <div class="mnav__menu__label"> <a class="mnav__menu__link" href="https://www.springshare.com/school-libraries">K-12 School Libraries</a> </div> </li> <li class="mnav__menu__item"> <div class="mnav__menu__label"> <a class="mnav__menu__link" href="https://www.springshare.com/special-libraries">Special Libraries</a> </div> </li> </ul> </li> <li class="mnav__menu__item mnav__menu__item--parent"> <div class="mnav__menu__label"> <a class="mnav__menu__link" href="javascript:;">Services</a> <div class="mnav__menu__toggle" role="button"> <div class="mnav__menu__toggle__open-icon"> <svg class="mnav__menu__toggle__open" width="24" height="24" viewbox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"> <path d="M5.29289 8.29289C4.90237 8.68342 4.90237 9.31658 5.29289 9.70711L11.2929 15.7071C11.6834 16.0976 12.3166 16.0976 12.7071 15.7071L18.7071 9.70711C19.0976 9.31658 19.0976 8.68342 18.7071 8.29289C18.3166 7.90237 17.6834 7.90237 17.2929 8.29289L12 13.5858L6.70711 8.29289C6.31658 7.90237 5.68342 7.90237 5.29289 8.29289Z" fill="currentColor" /> </svg> </div> <div class="mnav__menu__toggle__close-icon"> <svg width="24" height="24" viewbox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"> <path d="M5.29289 15.7071C4.90237 15.3166 4.90237 14.6834 5.29289 14.2929L11.2929 8.29289C11.6834 7.90237 12.3166 7.90237 12.7071 8.29289L18.7071 14.2929C19.0976 14.6834 19.0976 15.3166 18.7071 15.7071C18.3166 16.0976 17.6834 16.0976 17.2929 15.7071L12 10.4142L6.70711 15.7071C6.31658 16.0976 5.68342 16.0976 5.29289 15.7071Z" fill="currentColor" /> </svg> </div> </div> </div> <ul class="mnav__menu__list mnav__menu__list--level2 mnav__menu__list--child"> <li class="mnav__menu__item"> <div class="mnav__menu__label"> <a class="mnav__menu__link" 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src="https://www.springshare.com/hs-fs/hubfs/Website%20Graphics/LibAnswers%20%2B%20LibChat/LibAnswers%20Header%20Image%202.png?width=1000&height=400&name=LibAnswers%20Header%20Image%202.png" alt="LibAnswers Header Image 2" srcset="https://47733142.fs1.hubspotusercontent-na1.net/hub/47733142/hubfs/Website%20Graphics/LibAnswers%20%2B%20LibChat/LibAnswers%20Header%20Image%202.png?width=360&name=LibAnswers%20Header%20Image%202.png 360w, https://47733142.fs1.hubspotusercontent-na1.net/hub/47733142/hubfs/Website%20Graphics/LibAnswers%20%2B%20LibChat/LibAnswers%20Header%20Image%202.png?width=480&name=LibAnswers%20Header%20Image%202.png 480w, https://47733142.fs1.hubspotusercontent-na1.net/hub/47733142/hubfs/Website%20Graphics/LibAnswers%20%2B%20LibChat/LibAnswers%20Header%20Image%202.png?width=720&name=LibAnswers%20Header%20Image%202.png 720w, 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https://47733142.fs1.hubspotusercontent-na1.net/hub/47733142/hubfs/Website%20Graphics/LibAnswers%20%2B%20LibChat/LibAnswers%20Header%20Image%202.png?width=2000&name=LibAnswers%20Header%20Image%202.png 2000w" width="1000" height="400" loading="eager" class="box-over-image__img"> <div class="box-over-image__box clear box-over-image__box--white box-over-image__box--shadow txt txt--light"> <h1>LibAnswers</h1> <p style="font-size: 24px;"><span>Multi-Platform Communication System</span></p> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-3 content_bucket-row-1-padding dnd-section"> <div class="row-fluid "> <div class="span8 widget-span widget-type-cell dnd-column" style="" data-widget-type="cell" data-x="0" data-w="8"> <div class="row-fluid-wrapper row-depth-1 row-number-4 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_widget_1732041090226" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module widget-type-rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><span id="hs_cos_wrapper_widget_1732041090226_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="rich_text"><h2>Online Reference & Helpdesk Solution</h2> <p><span>Meet your patrons where they are! Create custom FAQ Groups for unique user groups, conduct online chats via LibChat and screensharing, record reference statistics in Reference Analytics, and much more!</span></p> <h3>Key LibAnswers Features</h3> <ul> <li>A robust built-in<strong> </strong>ticketing system</li> <li>Customizable & searchable FAQs</li> <li>LibChat widgets with 24/7/365 coverage</li> <li>Reference Analytics for reference transactions</li> <li>Assess the quality of your services with QoS Stats</li> <li>LibChat screensharing, file-sharing, and more!</li> </ul></span></div> </div> </div> </div> </div> <div class="span4 widget-span widget-type-cell dnd-column" style="" data-widget-type="cell" data-x="8" data-w="4"> <div class="row-fluid-wrapper row-depth-1 row-number-5 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_widget_1732041477334" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="module module--1732041477334 module--image module--block-center module--md-block-center module--sm-block-center module--text-center module--md-text-center module--sm-text-center"> <div class="module__inner"> <img src="https://www.springshare.com/hs-fs/hubfs/Website%20Graphics/LibAnswers%20%2B%20LibChat/product_page_libanswers.png?width=800&height=830&name=product_page_libanswers.png" alt="product_page_libanswers" srcset="https://47733142.fs1.hubspotusercontent-na1.net/hub/47733142/hubfs/Website%20Graphics/LibAnswers%20%2B%20LibChat/product_page_libanswers.png?width=360&name=product_page_libanswers.png 360w, https://47733142.fs1.hubspotusercontent-na1.net/hub/47733142/hubfs/Website%20Graphics/LibAnswers%20%2B%20LibChat/product_page_libanswers.png?width=480&name=product_page_libanswers.png 480w, https://47733142.fs1.hubspotusercontent-na1.net/hub/47733142/hubfs/Website%20Graphics/LibAnswers%20%2B%20LibChat/product_page_libanswers.png?width=720&name=product_page_libanswers.png 720w, https://47733142.fs1.hubspotusercontent-na1.net/hub/47733142/hubfs/Website%20Graphics/LibAnswers%20%2B%20LibChat/product_page_libanswers.png?width=768&name=product_page_libanswers.png 768w, https://47733142.fs1.hubspotusercontent-na1.net/hub/47733142/hubfs/Website%20Graphics/LibAnswers%20%2B%20LibChat/product_page_libanswers.png?width=1350&name=product_page_libanswers.png 1350w, https://47733142.fs1.hubspotusercontent-na1.net/hub/47733142/hubfs/Website%20Graphics/LibAnswers%20%2B%20LibChat/product_page_libanswers.png?width=1440&name=product_page_libanswers.png 1440w, https://47733142.fs1.hubspotusercontent-na1.net/hub/47733142/hubfs/Website%20Graphics/LibAnswers%20%2B%20LibChat/product_page_libanswers.png?width=1600&name=product_page_libanswers.png 1600w" width="800" height="830" loading="lazy" class="img--radius img--shadow"> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-6 content_bucket-row-2-padding dnd-section"> <div class="row-fluid "> <div class="span12 widget-span widget-type-cell dnd-column" style="" data-widget-type="cell" data-x="0" data-w="12"> <div class="row-fluid-wrapper row-depth-1 row-number-7 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_widget_1732211566835" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="module--section-bg module--1732211566835"><div id="key-features" class="section-bg section-bg--none section-bg--top-border-none section-bg--bottom-border-none"> <div class="section-bg__media section-bg__media--lg section-bg__img" role="img" aria-label="Background_6" style="background-image: url(https://www.springshare.com/hubfs/Website%20Graphics/Backgrounds/Background_6.png); background-position: center center"></div> <div class="section-bg__deco section-bg__deco--top section-bg__deco--white"> <div class="section-bg__svg" style="height: 108px;"> <svg width="1440" height="108" viewbox="0 0 1440 108" fill="none" xmlns="http://www.w3.org/2000/svg" preserveaspectratio="none"> <path d="M1440 108V6.48536e-05L9.44166e-06 -6.10352e-05L0 108C200.27 40.8275 449.65 0.990808 720 0.990831C990.35 0.990855 1239.73 40.8276 1440 108Z" fill="currentColor" /> </svg> </div> </div> <div class="section-bg__deco section-bg__deco--bottom section-bg__deco--custom"> <div class="section-bg__svg" style="height: 100px;"> <svg width="1440" height="100" viewbox="0 0 1440 100" xmlns="http://www.w3.org/2000/svg" preserveaspectratio="none"> <path d="M1440 100V0L0 100H1440Z" fill="currentColor" /> </svg> </div> </div> </div> </div></div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-8 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_widget_1732042595676" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <div class="module module--1732042595676 module--heading module--text-center module--md-text-center module--sm-text-center"> <div class="module__inner"> <div class="heading txt--light"> <h2 class="h2">Communicate with Users Anywhere, Anytime</h2> </div> </div> </div> </div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-9 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_widget_1732043130362" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <div class="module module--1732043130362 module--contact-card"> <div class="module__inner"> <div class="content-cards row items-stretch justify-center"> <div class="col s4 md-s12 sm-s12"> <div class="content-card content-card--light content-card--no-img-just-icon"> <div class="content-card__img"> </div> <div class="content-card__icon"> <span class="icon icon--1732043130362-1 icon--type-icon icon--large icon--disc icon--fill"> <span class="icon__glyph"> <svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 576 512" aria-hidden="true"><g id="Alternate Ticket1_layer"><path d="M128 160h320v192H128V160zm400 96c0 26.51 21.49 48 48 48v96c0 26.51-21.49 48-48 48H48c-26.51 0-48-21.49-48-48v-96c26.51 0 48-21.49 48-48s-21.49-48-48-48v-96c0-26.51 21.49-48 48-48h480c26.51 0 48 21.49 48 48v96c-26.51 0-48 21.49-48 48zm-48-104c0-13.255-10.745-24-24-24H120c-13.255 0-24 10.745-24 24v208c0 13.255 10.745 24 24 24h336c13.255 0 24-10.745 24-24V152z" /></g></svg> </span> </span> </div><style> .icon--1732043130362-1.icon--fill { background: #004e80; color: rgba(255, 255, 255, 1.0); } </style> <div class="content-card__header txt--light"> <div class="content-card__title"> <h4 class="content-card__title-tag ">Ticketing & Helpdesk System</h4> </div> </div> <div class="content-card__body"> <div class="content-card__desc small-text clear txt--light"><p><span>Route all library questions into one place and track the status of all patron inquiries. Question sources include email, SMS, LibChat, and web forms. Create macros, email templates, and notifications to optimize response time and accuracy.</span></p></div> </div> </div> </div> <div class="col s4 md-s12 sm-s12"> <div class="content-card content-card--light content-card--no-img-just-icon"> <div class="content-card__img"> </div> <div class="content-card__icon"> <span class="icon icon--1732043130362-2 icon--type-icon icon--large icon--disc icon--fill"> <span class="icon__glyph"> <svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 512 512" aria-hidden="true"><g id="comment2_layer"><path d="M256 32C114.6 32 0 125.1 0 240c0 49.6 21.4 95 57 130.7C44.5 421.1 2.7 466 2.2 466.5c-2.2 2.3-2.8 5.7-1.5 8.7S4.8 480 8 480c66.3 0 116-31.8 140.6-51.4 32.7 12.3 69 19.4 107.4 19.4 141.4 0 256-93.1 256-208S397.4 32 256 32z" /></g></svg> </span> </span> </div><style> .icon--1732043130362-2.icon--fill { background: #004e80; color: rgba(255, 255, 255, 1.0); } </style> <div class="content-card__header txt--light"> <div class="content-card__title"> <h4 class="content-card__title-tag ">LibChat Widgets</h4> </div> </div> <div class="content-card__body"> <div class="content-card__desc small-text clear txt--light"><p><span>LibChat is the most full-featured chat system, used by thousands of libraries worldwide. Comprehensive chat functionality, screensharing, file-sharing, proactive chat widgets, and integrated workflows make LibChat an easy choice. LibChat widgets bring library reference to any webpage.</span></p></div> </div> </div> </div> <div class="col s4 md-s12 sm-s12"> <div class="content-card content-card--light content-card--no-img-just-icon"> <div class="content-card__img"> </div> <div class="content-card__icon"> <span class="icon icon--1732043130362-3 icon--type-icon icon--large icon--disc icon--fill"> <span class="icon__glyph"> <svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 576 512" aria-hidden="true"><g id="comments3_layer"><path d="M416 192c0-88.4-93.1-160-208-160S0 103.6 0 192c0 34.3 14.1 65.9 38 92-13.4 30.2-35.5 54.2-35.8 54.5-2.2 2.3-2.8 5.7-1.5 8.7S4.8 352 8 352c36.6 0 66.9-12.3 88.7-25 32.2 15.7 70.3 25 111.3 25 114.9 0 208-71.6 208-160zm122 220c23.9-26 38-57.7 38-92 0-66.9-53.5-124.2-129.3-148.1.9 6.6 1.3 13.3 1.3 20.1 0 105.9-107.7 192-240 192-10.8 0-21.3-.8-31.7-1.9C207.8 439.6 281.8 480 368 480c41 0 79.1-9.2 111.3-25 21.8 12.7 52.1 25 88.7 25 3.2 0 6.1-1.9 7.3-4.8 1.3-2.9.7-6.3-1.5-8.7-.3-.3-22.4-24.2-35.8-54.5z" /></g></svg> </span> </span> </div><style> .icon--1732043130362-3.icon--fill { background: #004e80; color: rgba(255, 255, 255, 1.0); } </style> <div class="content-card__header txt--light"> <div class="content-card__title"> <h4 class="content-card__title-tag ">Built-in Chatbot</h4> </div> </div> <div class="content-card__body"> <div class="content-card__desc small-text clear txt--light"><p><span>LibAnswers Chatbot can serve as your first point of contact with chat patrons routing them to ready-reference answers or to live operators. Our Chatbot is rule-based, which means that you can control the entire user experience for your patrons. Save staff time with LibAnswers Chatbot.</span></p></div> </div> </div> </div> <div class="col s4 md-s12 sm-s12"> <div class="content-card content-card--light content-card--no-img-just-icon"> <div class="content-card__img"> </div> <div class="content-card__icon"> <span class="icon icon--1732043130362-4 icon--type-icon icon--large icon--disc icon--fill"> <span class="icon__glyph"> <svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 512 512" aria-hidden="true"><g id="thumbs-up4_layer"><path d="M104 224H24c-13.255 0-24 10.745-24 24v240c0 13.255 10.745 24 24 24h80c13.255 0 24-10.745 24-24V248c0-13.255-10.745-24-24-24zM64 472c-13.255 0-24-10.745-24-24s10.745-24 24-24 24 10.745 24 24-10.745 24-24 24zM384 81.452c0 42.416-25.97 66.208-33.277 94.548h101.723c33.397 0 59.397 27.746 59.553 58.098.084 17.938-7.546 37.249-19.439 49.197l-.11.11c9.836 23.337 8.237 56.037-9.308 79.469 8.681 25.895-.069 57.704-16.382 74.757 4.298 17.598 2.244 32.575-6.148 44.632C440.202 511.587 389.616 512 346.839 512l-2.845-.001c-48.287-.017-87.806-17.598-119.56-31.725-15.957-7.099-36.821-15.887-52.651-16.178-6.54-.12-11.783-5.457-11.783-11.998v-213.77c0-3.2 1.282-6.271 3.558-8.521 39.614-39.144 56.648-80.587 89.117-113.111 14.804-14.832 20.188-37.236 25.393-58.902C282.515 39.293 291.817 0 312 0c24 0 72 8 72 81.452z" /></g></svg> </span> </span> </div><style> .icon--1732043130362-4.icon--fill { background: #004e80; color: rgba(255, 255, 255, 1.0); } </style> <div class="content-card__header txt--light"> <div class="content-card__title"> <h4 class="content-card__title-tag ">Social Media Engagement</h4> </div> </div> <div class="content-card__body"> <div class="content-card__desc small-text clear txt--light"><p><span>Organize your social media activity and posts in one place - on LibAnswers dashboard. Post tweets, facebook messages, get statistics on social media activity... LibAnswers provides and easy-to-use social media management functionality for your library's online presence.</span></p></div> </div> </div> </div> <div class="col s4 md-s12 sm-s12"> <div class="content-card content-card--light content-card--no-img-just-icon"> <div class="content-card__img"> </div> <div class="content-card__icon"> <span class="icon icon--1732043130362-5 icon--type-icon icon--large icon--disc icon--fill"> <span class="icon__glyph"> <svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 512 512" aria-hidden="true"><g id="Search5_layer"><path d="M505 442.7L405.3 343c-4.5-4.5-10.6-7-17-7H372c27.6-35.3 44-79.7 44-128C416 93.1 322.9 0 208 0S0 93.1 0 208s93.1 208 208 208c48.3 0 92.7-16.4 128-44v16.3c0 6.4 2.5 12.5 7 17l99.7 99.7c9.4 9.4 24.6 9.4 33.9 0l28.3-28.3c9.4-9.4 9.4-24.6.1-34zM208 336c-70.7 0-128-57.2-128-128 0-70.7 57.2-128 128-128 70.7 0 128 57.2 128 128 0 70.7-57.2 128-128 128z" /></g></svg> </span> </span> </div><style> .icon--1732043130362-5.icon--fill { background: #004e80; color: rgba(255, 255, 255, 1.0); } </style> <div class="content-card__header txt--light"> <div class="content-card__title"> <h4 class="content-card__title-tag ">Searchable FAQs & Knowledge Base</h4> </div> </div> <div class="content-card__body"> <div class="content-card__desc small-text clear txt--light"><p><span>Create a knowledge-base portal with FAQ entries containing videos, rich media, documents, and any info necessary for your users to find the answers they need. Share FAQs with widgets or integrate them into 3rd party search and discovery layers with our robust API.</span></p></div> </div> </div> </div> <div class="col s4 md-s12 sm-s12"> <div class="content-card content-card--light content-card--no-img-just-icon"> <div class="content-card__img"> </div> <div class="content-card__icon"> <span class="icon icon--1732043130362-6 icon--type-icon icon--large icon--disc icon--fill"> <span class="icon__glyph"> <svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 640 512" aria-hidden="true"><g id="User Shield6_layer"><path d="M622.3 271.1l-115.2-45c-4.1-1.6-12.6-3.7-22.2 0l-115.2 45c-10.7 4.2-17.7 14-17.7 24.9 0 111.6 68.7 188.8 132.9 213.9 9.6 3.7 18 1.6 22.2 0C558.4 489.9 640 420.5 640 296c0-10.9-7-20.7-17.7-24.9zM496 462.4V273.3l95.5 37.3c-5.6 87.1-60.9 135.4-95.5 151.8zM224 256c70.7 0 128-57.3 128-128S294.7 0 224 0 96 57.3 96 128s57.3 128 128 128zm96 40c0-2.5.8-4.8 1.1-7.2-2.5-.1-4.9-.8-7.5-.8h-16.7c-22.2 10.2-46.9 16-72.9 16s-50.6-5.8-72.9-16h-16.7C60.2 288 0 348.2 0 422.4V464c0 26.5 21.5 48 48 48h352c6.8 0 13.3-1.5 19.2-4-54-42.9-99.2-116.7-99.2-212z" /></g></svg> </span> </span> </div><style> .icon--1732043130362-6.icon--fill { background: #004e80; color: rgba(255, 255, 255, 1.0); } </style> <div class="content-card__header txt--light"> <div class="content-card__title"> <h4 class="content-card__title-tag ">User Privacy and Data Security</h4> </div> </div> <div class="content-card__body"> <div class="content-card__desc small-text clear txt--light"><p><span>Patron privacy is important to you, so it's important to us, too. Privacy features include patron data encryption and PII data scrubbing. Collect only basic information, or in-depth data from patrons. Springshare never shares, sells, or distributes library or patron data.</span></p></div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-10 dnd-section content_bucket-row-3-padding"> <div class="row-fluid "> <div class="span12 widget-span widget-type-cell dnd-column" style="" data-widget-type="cell" data-x="0" data-w="12"> <div class="row-fluid-wrapper row-depth-1 row-number-11 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_widget_1732211709206" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="module--section-bg module--1732211709206"><div id="manage-content" class="section-bg section-bg--custom section-bg--top-border-none section-bg--bottom-border-none"><div class="section-bg__custom section-bg__custom--color" style="background-color: #1f99e1;"></div> <div class="section-bg__deco section-bg__deco--bottom section-bg__deco--custom"> <div class="section-bg__svg" style="height: 100px;"> <svg width="1440" height="100" viewbox="0 0 1440 100" xmlns="http://www.w3.org/2000/svg" preserveaspectratio="none"> <path d="M1440 100V0L0 100H1440Z" fill="currentColor" /> </svg> </div> </div> </div> </div></div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-12 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_module_17320447273072" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <style>.module--17320447273072{padding-bottom:30px;}@media(max-width:1139px){.module--17320447273072{padding-bottom:30px;}}@media(max-width:767px){.module--17320447273072{padding-bottom:20px;}}</style> <div class="module module--17320447273072 module--heading module--text-center module--md-text-center module--sm-text-center"> <div class="module__inner"> <div class="heading txt--dark"> <h2 class="h2" style="margin-bottom: 0;">Global 24/7/365 Chat Cooperative</h2> </div> </div> </div> </div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-13 cell_17320447273062-row-2-vertical-alignment dnd-row"> <div class="row-fluid "> <div class="span8 widget-span widget-type-cell cell_1734456023654-vertical-alignment dnd-column" style="" data-widget-type="cell" data-x="0" data-w="8"> <div class="row-fluid-wrapper row-depth-1 row-number-14 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_widget_1734455999907" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <div class="module module--1734455999907 module--rtext"> <div class="module__inner"> <div id="rtext__1734455999907" class="rtext rtext--box-none txt--dark"> <div class="rtext__content clear normal-text"> <p>The Global Chat Cooperative includes hundreds of participating librarians and in-house Springshare MLIS librarians, delivering the highest quality reference coverage for libraries.</p> <h3>Institutions in the Cooperative Can:</h3> <div> <ul> <li>Set specific coverage hours</li> <li>Control how chat cascades from in-library departments to the cooperative</li> <li>Depending on local staffing, contribute to cooperative, or not</li> <li>Review all co-op transcripts and provide ratings and feedback</li> </ul> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="span4 widget-span widget-type-cell dnd-column cell_17344560236543-vertical-alignment" style="" data-widget-type="cell" data-x="8" data-w="4"> <div class="row-fluid-wrapper row-depth-1 row-number-15 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_module_17343777102024" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="module module--17343777102024 module--image module--block-center module--md-block-center module--sm-block-center module--text-center module--md-text-center module--sm-text-center"> <div class="module__inner"> <img src="https://www.springshare.com/hs-fs/hubfs/chat%20cooperative_4.gif?width=300&height=311&name=chat%20cooperative_4.gif" alt="chat cooperative_4" srcset="https://47733142.fs1.hubspotusercontent-na1.net/hub/47733142/hubfs/chat%20cooperative_4.gif?width=360&name=chat%20cooperative_4.gif 360w, https://47733142.fs1.hubspotusercontent-na1.net/hub/47733142/hubfs/chat%20cooperative_4.gif?width=480&name=chat%20cooperative_4.gif 480w, https://47733142.fs1.hubspotusercontent-na1.net/hub/47733142/hubfs/chat%20cooperative_4.gif?width=600&name=chat%20cooperative_4.gif 600w" width="300" height="311" loading="lazy" class="img--radius "> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-16 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_widget_1734377982396" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <style>.module--1734377982396{padding-bottom:150px;}@media(max-width:1139px){.module--1734377982396{padding-bottom:150px;}}@media(max-width:767px){.module--1734377982396{padding-bottom:100px;}}</style> <div class="module module--1734377982396 module--button"> <div class="module__inner"> <div class="inline-items"> <a href="https://www.springshare.com/coop?hsLang=en" class="btn btn--fill btn--large btn--light btn--default btn--1734377982396-1"> More on 24/7 Chat Co-Op </a></div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-17 dnd-section content_bucket-row-4-padding"> <div class="row-fluid "> <div class="span12 widget-span widget-type-cell dnd-column" style="" data-widget-type="cell" data-x="0" data-w="12"> <div class="row-fluid-wrapper row-depth-1 row-number-18 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_module_1734621935666" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <style>.module--1734621935666{padding-bottom:30px;}@media(max-width:1139px){.module--1734621935666{padding-bottom:30px;}}@media(max-width:767px){.module--1734621935666{padding-bottom:20px;}}</style> <div class="module module--1734621935666 module--heading module--text-center module--md-text-center module--sm-text-center"> <div class="module__inner"> <div class="heading txt--light"> <h2 class="h2">Real-Time Conversations Simplified</h2> </div> </div> </div> </div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-19 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_widget_1732212999400" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="module--section-bg module--1732212999400"><div id="research-guides" class="section-bg section-bg--custom section-bg--top-border-none section-bg--bottom-border-none"><div class="section-bg__custom section-bg__custom--color" style="background-color: #FFFFFF;"></div> <div class="section-bg__overlay section-bg__overlay--white" style="opacity: 0.05;"></div> <div class="section-bg__deco section-bg__deco--top section-bg__deco--custom"> <div class="section-bg__svg" style="height: 100px;"> <svg width="1440" height="100" viewbox="0 0 1440 100" xmlns="http://www.w3.org/2000/svg" preserveaspectratio="none"> <path d="M0 0V100L1440 0H0Z" fill="currentColor" /> </svg> </div> </div> <div class="section-bg__deco section-bg__deco--bottom section-bg__deco--white"> <div class="section-bg__svg" style="height: 100px;"> <svg width="1440" height="100" viewbox="0 0 1440 100" xmlns="http://www.w3.org/2000/svg" preserveaspectratio="none"> <path d="M1440 100V0L0 100H1440Z" fill="currentColor" /> </svg> </div> </div> </div> </div></div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-20 cell_17322083708992-row-2-vertical-alignment dnd-row"> <div class="row-fluid "> <div class="span5 widget-span widget-type-cell cell_1734385550455-vertical-alignment dnd-column" style="" data-widget-type="cell" data-x="0" data-w="5"> <div class="row-fluid-wrapper row-depth-1 row-number-21 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_widget_1734385550261" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="module module--1734385550261 module--image module--text-center module--md-text-center module--sm-text-center"> <div class="module__inner"> <img src="https://www.springshare.com/hs-fs/hubfs/Website%20Graphics/LibAnswers%20%2B%20LibChat/image-la-email-mobile.png?width=194&height=350&name=image-la-email-mobile.png" alt="image-la-email-mobile" srcset="https://47733142.fs1.hubspotusercontent-na1.net/hub/47733142/hubfs/Website%20Graphics/LibAnswers%20%2B%20LibChat/image-la-email-mobile.png?width=360&name=image-la-email-mobile.png 360w, https://47733142.fs1.hubspotusercontent-na1.net/hub/47733142/hubfs/Website%20Graphics/LibAnswers%20%2B%20LibChat/image-la-email-mobile.png?width=388&name=image-la-email-mobile.png 388w" width="194" height="350" loading="lazy" class="img--radius img--shadow"> </div> </div> </div> </div> </div> </div> </div> <div class="span7 widget-span widget-type-cell cell_1734385550457-padding cell_1734385550457-vertical-alignment dnd-column" style="" data-widget-type="cell" data-x="5" data-w="7"> <div class="row-fluid-wrapper row-depth-1 row-number-22 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_widget_1734558836483" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <div class="module module--1734558836483 module--rtext"> <div class="module__inner"> <div id="rtext__1734558836483" class="rtext rtext--box-none txt--light"> <div class="rtext__content clear normal-text"> <h3>Multi-Channel Online Reference</h3> <p>With LibAnswers, patrons enjoy a truly seamless experience. Whether they send their question in a text message, an email, or via social media, they'll get a reply from the library to that same channel.</p> </div> </div> </div> </div> </div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-23 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_widget_1734385540015" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <div class="module module--1734385540015 module--rtext"> <div class="module__inner"> <div id="rtext__1734385540015" class="rtext rtext--box-none txt--light"> <div class="rtext__content clear normal-text"> <h4>Aggregate All Incoming Questions into One Inbox:</h4> <div> <ul> <li><strong>LibChat </strong> widgets on any webpage</li> <li><strong>SMS/Texting </strong> via local area code number</li> <li>Customizable web <strong>Question Forms</strong></li> <li><strong>Social Media</strong> integration</li> <li>Dedicated local <strong>email</strong> addresses</li> </ul> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-24 dnd-section content_bucket-row-5-padding"> <div class="row-fluid "> <div class="span12 widget-span widget-type-cell dnd-column" style="" data-widget-type="cell" data-x="0" data-w="12"> <div class="row-fluid-wrapper row-depth-1 row-number-25 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_widget_1732211894059" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="module--section-bg module--1732211894059"><div id="cms" class="section-bg section-bg--none section-bg--top-border-none section-bg--bottom-border-none"> </div> </div></div> </div> </div> </div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-26 dnd-section content_bucket-row-6-vertical-alignment content_bucket-row-6-padding"> <div class="row-fluid "> <div class="span7 widget-span widget-type-cell dnd-column cell_17322085149863-vertical-alignment" style="" data-widget-type="cell" data-x="0" data-w="7"> <div class="row-fluid-wrapper row-depth-1 row-number-27 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_module_17322085149873" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <div class="module module--17322085149873 module--rtext"> <div class="module__inner"> <div id="rtext__17322085149873" class="rtext rtext--box-none txt--light"> <div class="rtext__content clear normal-text"> <h3>Full Helpdesk Functionality</h3> <p><span>LibAnswers is a comprehensive helpdesk system that organizes questions into tickets, allowing staff to collaborate, assign, and manage them efficiently.</span></p> <div> <ul> <li>Create multiple queues and departments for different ticket types</li> <li>Assign tickets, leave internal notes, change ticket statuses</li> <li>Send files and other multi-media with ticket answers</li> <li>Create macros and templates to help with workflows</li> <li>Detailed analytics on turnaround times, peak load periods, etc.</li> </ul> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="span5 widget-span widget-type-cell cell_1734558691307-vertical-alignment dnd-column" style="" data-widget-type="cell" data-x="7" data-w="5"> <div class="row-fluid-wrapper row-depth-1 row-number-28 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_module_1732208514987" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="module module--1732208514987 module--image"> <div class="module__inner"> <img src="https://www.springshare.com/hs-fs/hubfs/Website%20Graphics/LibAnswers%20%2B%20LibChat/LibAnswers%20Ticketing%20Queue.png?width=820&height=575&name=LibAnswers%20Ticketing%20Queue.png" alt="LibAnswers Ticketing Queue" srcset="https://47733142.fs1.hubspotusercontent-na1.net/hub/47733142/hubfs/Website%20Graphics/LibAnswers%20%2B%20LibChat/LibAnswers%20Ticketing%20Queue.png?width=360&name=LibAnswers%20Ticketing%20Queue.png 360w, https://47733142.fs1.hubspotusercontent-na1.net/hub/47733142/hubfs/Website%20Graphics/LibAnswers%20%2B%20LibChat/LibAnswers%20Ticketing%20Queue.png?width=480&name=LibAnswers%20Ticketing%20Queue.png 480w, https://47733142.fs1.hubspotusercontent-na1.net/hub/47733142/hubfs/Website%20Graphics/LibAnswers%20%2B%20LibChat/LibAnswers%20Ticketing%20Queue.png?width=720&name=LibAnswers%20Ticketing%20Queue.png 720w, https://47733142.fs1.hubspotusercontent-na1.net/hub/47733142/hubfs/Website%20Graphics/LibAnswers%20%2B%20LibChat/LibAnswers%20Ticketing%20Queue.png?width=768&name=LibAnswers%20Ticketing%20Queue.png 768w, https://47733142.fs1.hubspotusercontent-na1.net/hub/47733142/hubfs/Website%20Graphics/LibAnswers%20%2B%20LibChat/LibAnswers%20Ticketing%20Queue.png?width=1350&name=LibAnswers%20Ticketing%20Queue.png 1350w, https://47733142.fs1.hubspotusercontent-na1.net/hub/47733142/hubfs/Website%20Graphics/LibAnswers%20%2B%20LibChat/LibAnswers%20Ticketing%20Queue.png?width=1440&name=LibAnswers%20Ticketing%20Queue.png 1440w, https://47733142.fs1.hubspotusercontent-na1.net/hub/47733142/hubfs/Website%20Graphics/LibAnswers%20%2B%20LibChat/LibAnswers%20Ticketing%20Queue.png?width=1640&name=LibAnswers%20Ticketing%20Queue.png 1640w" width="820" height="575" loading="lazy" class="img--radius img--shadow"> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-29 dnd-section content_bucket-row-7-padding"> <div class="row-fluid "> <div class="span5 widget-span widget-type-cell dnd-column" style="" data-widget-type="cell" data-x="0" data-w="5"> <div class="row-fluid-wrapper row-depth-1 row-number-30 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_module_17322087757815" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="module module--17322087757815 module--image"> <div class="module__inner"> <img src="https://www.springshare.com/hs-fs/hubfs/Website%20Graphics/LibAnswers%20%2B%20LibChat/LibAnswers%20FAQ%20Knowledge%20Base%20Builder.png?width=1200&height=800&name=LibAnswers%20FAQ%20Knowledge%20Base%20Builder.png" alt="LibAnswers FAQ Knowledge Base Builder" srcset="https://47733142.fs1.hubspotusercontent-na1.net/hub/47733142/hubfs/Website%20Graphics/LibAnswers%20%2B%20LibChat/LibAnswers%20FAQ%20Knowledge%20Base%20Builder.png?width=360&name=LibAnswers%20FAQ%20Knowledge%20Base%20Builder.png 360w, https://47733142.fs1.hubspotusercontent-na1.net/hub/47733142/hubfs/Website%20Graphics/LibAnswers%20%2B%20LibChat/LibAnswers%20FAQ%20Knowledge%20Base%20Builder.png?width=480&name=LibAnswers%20FAQ%20Knowledge%20Base%20Builder.png 480w, https://47733142.fs1.hubspotusercontent-na1.net/hub/47733142/hubfs/Website%20Graphics/LibAnswers%20%2B%20LibChat/LibAnswers%20FAQ%20Knowledge%20Base%20Builder.png?width=720&name=LibAnswers%20FAQ%20Knowledge%20Base%20Builder.png 720w, https://47733142.fs1.hubspotusercontent-na1.net/hub/47733142/hubfs/Website%20Graphics/LibAnswers%20%2B%20LibChat/LibAnswers%20FAQ%20Knowledge%20Base%20Builder.png?width=768&name=LibAnswers%20FAQ%20Knowledge%20Base%20Builder.png 768w, https://47733142.fs1.hubspotusercontent-na1.net/hub/47733142/hubfs/Website%20Graphics/LibAnswers%20%2B%20LibChat/LibAnswers%20FAQ%20Knowledge%20Base%20Builder.png?width=1350&name=LibAnswers%20FAQ%20Knowledge%20Base%20Builder.png 1350w, https://47733142.fs1.hubspotusercontent-na1.net/hub/47733142/hubfs/Website%20Graphics/LibAnswers%20%2B%20LibChat/LibAnswers%20FAQ%20Knowledge%20Base%20Builder.png?width=1440&name=LibAnswers%20FAQ%20Knowledge%20Base%20Builder.png 1440w, https://47733142.fs1.hubspotusercontent-na1.net/hub/47733142/hubfs/Website%20Graphics/LibAnswers%20%2B%20LibChat/LibAnswers%20FAQ%20Knowledge%20Base%20Builder.png?width=1920&name=LibAnswers%20FAQ%20Knowledge%20Base%20Builder.png 1920w, https://47733142.fs1.hubspotusercontent-na1.net/hub/47733142/hubfs/Website%20Graphics/LibAnswers%20%2B%20LibChat/LibAnswers%20FAQ%20Knowledge%20Base%20Builder.png?width=2400&name=LibAnswers%20FAQ%20Knowledge%20Base%20Builder.png 2400w" width="1200" height="800" loading="lazy" class="img--radius img--shadow"> </div> </div> </div> </div> </div> </div> </div> <div class="span7 widget-span widget-type-cell dnd-column" style="" data-widget-type="cell" data-x="5" data-w="7"> <div class="row-fluid-wrapper row-depth-1 row-number-31 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_module_17322087757817" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <div class="module module--17322087757817 module--rtext"> <div class="module__inner"> <div id="rtext__17322087757817" class="rtext rtext--box-none txt--light"> <div class="rtext__content clear normal-text"> <h3>FAQ/Knowledge Base Builder</h3> <ul> <li>Organize FAQ entries into logical groups</li> <li>Full-text search capability</li> <li>Detailed analytics on FAQ usage</li> <li>Turn tickets into FAQ entries</li> <li>Include rich media (video/audio) and files</li> </ul> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-32 dnd-section content_bucket-row-8-padding"> <div class="row-fluid "> <div class="span12 widget-span widget-type-cell dnd-column" style="" data-widget-type="cell" data-x="0" data-w="12"> <div class="row-fluid-wrapper row-depth-1 row-number-33 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_widget_1732212967582" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="module--section-bg module--1732212967582"><div id="statistics" class="section-bg section-bg--none section-bg--top-border-none section-bg--bottom-border-none"> <div class="section-bg__media section-bg__media--lg section-bg__img" role="img" aria-label="Background_4" style="background-image: url(https://www.springshare.com/hubfs/Background_4.png); background-position: center center"></div> <div class="section-bg__deco section-bg__deco--top section-bg__deco--white"> <div class="section-bg__svg" style="height: 108px;"> <svg height="108" viewbox="0 0 1440 108" xmlns="http://www.w3.org/2000/svg" preserveaspectratio="none"> <path d="M0 0H1440C1239.73 67.79 990.35 108 720 108C449.65 108 200.27 67.79 0 0Z" fill="currentColor" /> </svg> </div> </div> </div> </div></div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-34 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_module_17320455120016" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <style>.module--17320455120016{padding-bottom:30px;}@media(max-width:1139px){.module--17320455120016{padding-bottom:30px;}}@media(max-width:767px){.module--17320455120016{padding-bottom:20px;}}</style> <div class="module module--17320455120016 module--heading module--text-center module--md-text-center module--sm-text-center"> <div class="module__inner"> <div class="heading txt--dark"> <h2 class="h2" style="margin-bottom: 0;">Powerful Reporting & Statistics On Reference Activity</h2> </div> </div> </div> </div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-35 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_widget_1732045562811" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <style>.module--1732045562811{padding-bottom:30px;}</style> <div class="module module--1732045562811 module--rtext"> <div class="module__inner"> <div id="rtext__1732045562811" class="rtext rtext--box-none txt--dark pns"> <div class="rtext__content clear normal-text"> <p><span>Real-time insight into your system usage, including tickets, SMS, and chat transcripts activity. Drill down to individual reports to see the activity on any individual channel for a given time period. LibAnswers statistics and analytics reporting provides an in-depth view of your library's reference and helpdesk activity.</span></p> </div> </div> </div> </div> </div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-36 cell_17320455120012-row-3-vertical-alignment dnd-row"> <div class="row-fluid "> <div class="span6 widget-span widget-type-cell cell_1734383224609-vertical-alignment dnd-column" style="" data-widget-type="cell" data-x="0" data-w="6"> <div class="row-fluid-wrapper row-depth-1 row-number-37 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_widget_1734383224284" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <div class="module module--1734383224284 module--rtext"> <div class="module__inner"> <div id="rtext__1734383224284" class="rtext rtext--box-none txt--dark"> <div class="rtext__content clear normal-text"> <ul> <li>Quality of Service statistics for tickets & chats</li> <li>Filter ticket stats by source, status, owner, queue, etc.</li> <li>Explore patron search queries with Query Analyzer</li> <li> <p>Reports on turnaround times, slow/busy periods, etc.</p> </li> </ul> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="span6 widget-span widget-type-cell cell_1734383224610-vertical-alignment dnd-column" style="" data-widget-type="cell" data-x="6" data-w="6"> <div class="row-fluid-wrapper row-depth-1 row-number-38 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_widget_1734383200954" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <div class="module module--1734383200954 module--rtext"> <div class="module__inner"> <div id="rtext__1734383200954" class="rtext rtext--box-none txt--dark"> <div class="rtext__content clear normal-text"> <ul> <li>Track FAQ usage over time – daily, monthly, yearly</li> <li>Examine reference patterns & statistics with Reference Analytics</li> <li>Reports on SMS channel usage and SMS activity</li> <li>Analyze your social media engagement statistics</li> </ul> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-39 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_widget_1732045614059" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="module module--1732045614059 module--image module--text-center module--md-text-center module--sm-text-center"> <div class="module__inner"> <img src="https://www.springshare.com/hs-fs/hubfs/Website%20Graphics/LibAnswers%20%2B%20LibChat/image-la-stats.png?width=800&height=302&name=image-la-stats.png" alt="image-la-stats" srcset="https://47733142.fs1.hubspotusercontent-na1.net/hub/47733142/hubfs/Website%20Graphics/LibAnswers%20%2B%20LibChat/image-la-stats.png?width=360&name=image-la-stats.png 360w, https://47733142.fs1.hubspotusercontent-na1.net/hub/47733142/hubfs/Website%20Graphics/LibAnswers%20%2B%20LibChat/image-la-stats.png?width=480&name=image-la-stats.png 480w, https://47733142.fs1.hubspotusercontent-na1.net/hub/47733142/hubfs/Website%20Graphics/LibAnswers%20%2B%20LibChat/image-la-stats.png?width=720&name=image-la-stats.png 720w, https://47733142.fs1.hubspotusercontent-na1.net/hub/47733142/hubfs/Website%20Graphics/LibAnswers%20%2B%20LibChat/image-la-stats.png?width=768&name=image-la-stats.png 768w, https://47733142.fs1.hubspotusercontent-na1.net/hub/47733142/hubfs/Website%20Graphics/LibAnswers%20%2B%20LibChat/image-la-stats.png?width=1350&name=image-la-stats.png 1350w, https://47733142.fs1.hubspotusercontent-na1.net/hub/47733142/hubfs/Website%20Graphics/LibAnswers%20%2B%20LibChat/image-la-stats.png?width=1440&name=image-la-stats.png 1440w, https://47733142.fs1.hubspotusercontent-na1.net/hub/47733142/hubfs/Website%20Graphics/LibAnswers%20%2B%20LibChat/image-la-stats.png?width=1600&name=image-la-stats.png 1600w" width="800" height="302" loading="lazy" class=" "> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-40 dnd-section content_bucket-row-9-padding"> <div class="row-fluid "> <div class="span12 widget-span widget-type-cell dnd-column" style="" data-widget-type="cell" data-x="0" data-w="12"> <div class="row-fluid-wrapper row-depth-1 row-number-41 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_widget_1732214548542" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="module--section-bg module--1732214548542"><div id="customization" class="section-bg section-bg--light section-bg--top-border-none section-bg--bottom-border-none"> </div> </div></div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-42 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_module_17320457557936" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <div class="module module--17320457557936 module--heading module--text-center module--md-text-center module--sm-text-center"> <div class="module__inner"> <div class="heading txt--light"> <h2 class="h2">Quality of Service Indicators Help Ensure Exceptional Service</h2> </div> </div> </div> </div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-43 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_widget_1732206683408" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <style>.module--1732206683408{padding-top:20px;padding-left:50px;padding-right:50px;}</style> <div class="module module--1732206683408 module--contact-card"> <div class="module__inner"> <div class="content-cards row items-stretch justify-center"> <div class="col s6 md-s6 sm-s12"> <div class="content-card content-card--light content-card--extra-bottom-space"> <div class="content-card__img"> </div> <div class="content-card__header txt--light"> <div class="content-card__title"> <h4 class="content-card__title-tag "><br>Built-in Quality of Service Surveys</h4> </div> </div> <div class="content-card__body"> <div class="content-card__desc small-text clear txt--light"><header>Create surveys asking your patrons to rate the service they received and automatically send survey questionnaires after every closed ticket or at the end of each chat transcript. Randomize the recipients and sending times to get a comprehensive survey sample size population.</header></div> </div> </div> </div> <div class="col s6 md-s6 sm-s12"> <div class="content-card content-card--light content-card--extra-bottom-space"> <div class="content-card__img"> </div> <div class="content-card__header txt--light"> <div class="content-card__title"> <h4 class="content-card__title-tag "><br>Standardized NPS® Surveys</h4> </div> </div> <div class="content-card__body"> <div class="content-card__desc small-text clear txt--light"><section> <p><span>Step up the Quality of Service analysis with the industry-standard Net Promoter Score</span><sup>®</sup><span> Tool inside LibAnswers. The NPS</span><sup>®</sup><span> Tool module enables you to create and conduct NPS</span><sup>®</sup><span> surveys and measure the progress of official NPS</span><sup>®</sup><span> scores.</span></p> </section></div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-44 dnd-section content_bucket-row-10-padding"> <div class="row-fluid "> <div class="span12 widget-span widget-type-cell dnd-column" style="" data-widget-type="cell" data-x="0" data-w="12"> <div class="row-fluid-wrapper row-depth-1 row-number-45 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_widget_1732212984467" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="module--section-bg module--1732212984467"><div id="az-databases" class="section-bg section-bg--none section-bg--top-border-none section-bg--bottom-border-none"> </div> </div></div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-46 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_module_17322080799457" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <div class="module module--17322080799457 module--heading module--text-center module--md-text-center module--sm-text-center"> <div class="module__inner"> <div class="heading txt--light"> <h2 class="h2">Librarian-Created Chatbot Flows</h2> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-47 dnd-section content_bucket-row-11-padding"> <div class="row-fluid "> <div class="span8 widget-span widget-type-cell dnd-column" style="" data-widget-type="cell" data-x="0" data-w="8"> <div class="row-fluid-wrapper row-depth-1 row-number-48 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_module_1732211967104" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="module--section-bg module--1732211967104"><div class="section-bg section-bg--none section-bg--top-border-none section-bg--bottom-border-none"> <div class="section-bg__deco section-bg__deco--bottom section-bg__deco--white"> <div class="section-bg__svg" style="height: 100px;"> <svg width="1440" height="100" viewbox="0 0 1440 100" xmlns="http://www.w3.org/2000/svg" preserveaspectratio="none"> <path d="M1440 100V0L0 100H1440Z" fill="currentColor" /> </svg> </div> </div> </div> </div></div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-49 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_widget_1732208181988" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <style>.module--1732208181988{padding-top:20px;}</style> <div class="module module--1732208181988 module--rtext"> <div class="module__inner"> <div id="rtext__1732208181988" class="rtext rtext--box-none txt--light"> <div class="rtext__content clear normal-text"> <p>Chatbot can serve as the first point of contact with chat patrons, routing them to ready-reference answers. Chatbot is rule-based, not AI-based, which means that you will have the opportunity to control the entire user experience.</p> <h3>Use LibAnswers Chatbot to:</h3> <div> <ul> <li>Guide patrons through pre-selected options</li> <li>Present and search library FAQs</li> <li>Connect patrons to events, guides, and A-Z resources</li> <li>Route to LibWizard survey or forms</li> <li>Transfer patrons to live chat operators whenever needed</li> </ul> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="span4 widget-span widget-type-cell dnd-column" style="" data-widget-type="cell" data-x="8" data-w="4"> <div class="row-fluid-wrapper row-depth-1 row-number-50 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_widget_1732208147673" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="module module--1732208147673 module--image"> <div class="module__inner"> <img src="https://www.springshare.com/hs-fs/hubfs/Website%20Graphics/LibAnswers%20%2B%20LibChat/Chatbot%20Flow%20(1).png?width=800&height=830&name=Chatbot%20Flow%20(1).png" alt="Chatbot Flow (1)" srcset="https://47733142.fs1.hubspotusercontent-na1.net/hub/47733142/hubfs/Website%20Graphics/LibAnswers%20%2B%20LibChat/Chatbot%20Flow%20(1).png?width=360&name=Chatbot%20Flow%20(1).png 360w, https://47733142.fs1.hubspotusercontent-na1.net/hub/47733142/hubfs/Website%20Graphics/LibAnswers%20%2B%20LibChat/Chatbot%20Flow%20(1).png?width=480&name=Chatbot%20Flow%20(1).png 480w, https://47733142.fs1.hubspotusercontent-na1.net/hub/47733142/hubfs/Website%20Graphics/LibAnswers%20%2B%20LibChat/Chatbot%20Flow%20(1).png?width=720&name=Chatbot%20Flow%20(1).png 720w, https://47733142.fs1.hubspotusercontent-na1.net/hub/47733142/hubfs/Website%20Graphics/LibAnswers%20%2B%20LibChat/Chatbot%20Flow%20(1).png?width=768&name=Chatbot%20Flow%20(1).png 768w, https://47733142.fs1.hubspotusercontent-na1.net/hub/47733142/hubfs/Website%20Graphics/LibAnswers%20%2B%20LibChat/Chatbot%20Flow%20(1).png?width=1350&name=Chatbot%20Flow%20(1).png 1350w, https://47733142.fs1.hubspotusercontent-na1.net/hub/47733142/hubfs/Website%20Graphics/LibAnswers%20%2B%20LibChat/Chatbot%20Flow%20(1).png?width=1440&name=Chatbot%20Flow%20(1).png 1440w, https://47733142.fs1.hubspotusercontent-na1.net/hub/47733142/hubfs/Website%20Graphics/LibAnswers%20%2B%20LibChat/Chatbot%20Flow%20(1).png?width=1600&name=Chatbot%20Flow%20(1).png 1600w" width="800" height="830" loading="lazy" class="img--radius img--shadow"> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-51 dnd-section"> <div class="row-fluid "> <div class="span12 widget-span widget-type-cell dnd-column" style="" data-widget-type="cell" data-x="0" data-w="12"> <div class="row-fluid-wrapper row-depth-1 row-number-52 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_module_1734457822529" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="module--section-bg module--1734457822529"><div id="az-databases" class="section-bg section-bg--custom section-bg--top-border-none section-bg--bottom-border-none"><div class="section-bg__custom section-bg__custom--color" style="background-color: #e0f3ff;"></div> <div class="section-bg__deco section-bg__deco--top section-bg__deco--custom"> <div class="section-bg__svg" style="height: 108px;"> <svg width="1440" height="108" viewbox="0 0 1440 108" fill="none" xmlns="http://www.w3.org/2000/svg" preserveaspectratio="none"> <path d="M1440 108V6.48536e-05L9.44166e-06 -6.10352e-05L0 108C200.27 40.8275 449.65 0.990808 720 0.990831C990.35 0.990855 1239.73 40.8276 1440 108Z" fill="currentColor" /> </svg> </div> </div> </div> </div></div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-53 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_module_17344578225293" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <style>.module--17344578225293{padding-bottom:30px;}@media(max-width:1139px){.module--17344578225293{padding-bottom:30px;}}@media(max-width:767px){.module--17344578225293{padding-bottom:20px;}}</style> <div class="module module--17344578225293 module--heading module--text-center module--md-text-center module--sm-text-center"> <div class="module__inner"> <div class="heading txt--light"> <h2 class="h2">Integration Leads to Innovation</h2> </div> </div> </div> </div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-54 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_widget_1734458073317" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <div class="module module--1734458073317 module--quickfeat"> <div class="module__inner"> <div class="quickfeat quickfeat--light txt--light txt--unstyle-links"> <div class="row items-stretch justify-center"> <div class="col s6 md-s6 sm-s12"> <div class="quickfeat__item" style="margin-bottom: 20px;"> <div class="quickfeat__icon"> <span class="icon icon--1734458073317-1 icon--type-icon icon--small icon--disc icon--fill icon--accent"> <span class="icon__glyph"> <svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 512 512" aria-hidden="true"><g id="Check1_layer"><path d="M173.898 439.404l-166.4-166.4c-9.997-9.997-9.997-26.206 0-36.204l36.203-36.204c9.997-9.998 26.207-9.998 36.204 0L192 312.69 432.095 72.596c9.997-9.997 26.207-9.997 36.204 0l36.203 36.204c9.997 9.997 9.997 26.206 0 36.204l-294.4 294.401c-9.998 9.997-26.207 9.997-36.204-.001z" /></g></svg> </span> </span> </div><div class="quickfeat__text" style="padding-inline-start: 24px;padding-inline-end: 48px;"> <div class="quickfeat__desc clear small-text">Promote FAQ content on LibGuides pages and view<span> LibAnswers content on </span><a href="https://web.archive.org/web/20190717011634/http://springshare.com/libguides">LibGuides</a><span> search result pages.</span></div> </div> <span class="screen-reader-text">Promote FAQ content on LibGuides pages and view LibAnswers content on LibGuides search result pages.</span> </div> </div> <div class="col s6 md-s6 sm-s12"> <div class="quickfeat__item" style="margin-bottom: 20px;"> <div class="quickfeat__icon"> <span class="icon icon--1734458073317-2 icon--type-icon icon--small icon--disc icon--fill icon--accent"> <span class="icon__glyph"> <svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 512 512" aria-hidden="true"><g id="Check2_layer"><path d="M173.898 439.404l-166.4-166.4c-9.997-9.997-9.997-26.206 0-36.204l36.203-36.204c9.997-9.998 26.207-9.998 36.204 0L192 312.69 432.095 72.596c9.997-9.997 26.207-9.997 36.204 0l36.203 36.204c9.997 9.997 9.997 26.206 0 36.204l-294.4 294.401c-9.998 9.997-26.207 9.997-36.204-.001z" /></g></svg> </span> </span> </div><div class="quickfeat__text" style="padding-inline-start: 24px;padding-inline-end: 48px;"> <div class="quickfeat__desc clear small-text"><span>Embed LibChat widgets inside </span>LibGuides<span> Librarian Profiles and Profile boxes within guides.</span></div> </div> <span class="screen-reader-text">Embed LibChat widgets inside LibGuides Librarian Profiles and Profile boxes within guides.</span> </div> </div> <div class="col s6 md-s6 sm-s12"> <div class="quickfeat__item" style="margin-bottom: 20px;"> <div class="quickfeat__icon"> <span class="icon icon--1734458073317-3 icon--type-icon icon--small icon--disc icon--fill icon--accent"> <span class="icon__glyph"> <svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 512 512" aria-hidden="true"><g id="Check3_layer"><path d="M173.898 439.404l-166.4-166.4c-9.997-9.997-9.997-26.206 0-36.204l36.203-36.204c9.997-9.998 26.207-9.998 36.204 0L192 312.69 432.095 72.596c9.997-9.997 26.207-9.997 36.204 0l36.203 36.204c9.997 9.997 9.997 26.206 0 36.204l-294.4 294.401c-9.998 9.997-26.207 9.997-36.204-.001z" /></g></svg> </span> </span> </div><div class="quickfeat__text" style="padding-inline-start: 24px;padding-inline-end: 48px;"> <div class="quickfeat__desc clear small-text"><span>Access </span>LibCal<span> events info and promote library events in LibChat while chatting with patrons.</span></div> </div> <span class="screen-reader-text">Access LibCal events info and promote library events in LibChat while chatting with patrons.</span> </div> </div> <div class="col s6 md-s6 sm-s12"> <div class="quickfeat__item" style="margin-bottom: 20px;"> <div class="quickfeat__icon"> <span class="icon icon--1734458073317-4 icon--type-icon icon--small icon--disc icon--fill icon--accent"> <span class="icon__glyph"> <svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 512 512" aria-hidden="true"><g id="Check4_layer"><path d="M173.898 439.404l-166.4-166.4c-9.997-9.997-9.997-26.206 0-36.204l36.203-36.204c9.997-9.998 26.207-9.998 36.204 0L192 312.69 432.095 72.596c9.997-9.997 26.207-9.997 36.204 0l36.203 36.204c9.997 9.997 9.997 26.206 0 36.204l-294.4 294.401c-9.998 9.997-26.207 9.997-36.204-.001z" /></g></svg> </span> </span> </div><div class="quickfeat__text" style="padding-inline-start: 24px;padding-inline-end: 48px;"> <div class="quickfeat__desc clear small-text"><span>Embed LibWizard </span><span>feedback surveys in your automated follow-up emails.</span></div> </div> <span class="screen-reader-text">Embed LibWizard feedback surveys in your automated follow-up emails.</span> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-55 dnd-section content_bucket-row-13-padding content_bucket-row-13-max-width-section-centering"> <div class="row-fluid "> <div class="span12 widget-span widget-type-cell dnd-column" style="" data-widget-type="cell" data-x="0" data-w="12"> <div class="row-fluid-wrapper row-depth-1 row-number-56 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_module_17322094304238" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="module--section-bg module--17322094304238"><div id="cta" class="section-bg section-bg--accent section-bg--top-border-none section-bg--bottom-border-none"> </div> </div></div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-57 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_module_17322094304239" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <div class="module module--17322094304239 module--heading module--text-center module--md-text-center module--sm-text-center"> <div class="module__inner"> <div class="heading txt--dark"> <h2>Ready for the Next Steps?</h2> </div> </div> </div> </div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-58 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_module_173220943042310" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <style>.module--173220943042310{padding-left:250px;padding-right:250px;}@media(max-width:1139px){.module--173220943042310{padding-left:0px;padding-right:0px;}}@media(max-width:767px){.module--173220943042310{padding-left:0px;padding-right:0px;}}</style> <div class="module module--173220943042310 module--rtext"> <div class="module__inner"> <div id="rtext__173220943042310" class="rtext rtext--box-none txt--dark"> <div class="rtext__content clear normal-text"> <p style="text-align: 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