Belangrijk: Hipex Support wordt Hypernode Support

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overflow:hidden; visibility:hidden; mso-hide:all;">Dit betekent dat per 1 augustus 2023 het Hipex telefoonnummer wordt gewijzigd en je op een andere manier noodhulp moet aanvragen.</span>  <center> <table align="center" border="0" cellpadding="0" cellspacing="0" height="100%" width="100%" id="bodyTable" style="border-collapse: collapse;mso-table-lspace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;height: 100%;margin: 0;padding: 0;width: 100%;background-color: #f5f6f8;"> <tr> <td align="center" valign="top" id="bodyCell" style="mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;height: 100%;margin: 0;padding: 10px;width: 100%;border-top: 0;">   <table border="0" cellpadding="0" cellspacing="0" width="100%" class="templateContainer" style="border-collapse: collapse;mso-table-lspace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;border: 1px solid #d9e7f3;max-width: 600px 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style="background:#ffffff none no-repeat center/cover;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;background-color: #ffffff;background-image: none;background-repeat: no-repeat;background-position: center;background-size: cover;border-top: 0;border-bottom: 0;padding-top: 9px;padding-bottom: 0;"><table border="0" cellpadding="0" cellspacing="0" width="100%" class="mcnImageBlock" style="min-width: 100%;border-collapse: collapse;mso-table-lspace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;"> <tbody class="mcnImageBlockOuter"> <tr> <td valign="top" style="padding: 0px;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;" class="mcnImageBlockInner"> <table align="left" width="100%" border="0" cellpadding="0" cellspacing="0" class="mcnImageContentContainer" style="min-width: 100%;border-collapse: collapse;mso-table-lspace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust: 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cover;border-top: 0;border-bottom: 2px solid #ffffff;padding-top: 0;padding-bottom: 9px;"><table border="0" cellpadding="0" cellspacing="0" width="100%" class="mcnTextBlock" style="min-width: 100%;border-collapse: collapse;mso-table-lspace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;"> <tbody class="mcnTextBlockOuter"> <tr> <td valign="top" class="mcnTextBlockInner" style="padding-top: 9px;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;">   <table align="left" border="0" cellpadding="0" cellspacing="0" style="max-width: 100%;min-width: 100%;border-collapse: collapse;mso-table-lspace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;" width="100%" class="mcnTextContentContainer"> <tbody><tr> <td valign="top" class="mcnTextContent" style="padding-top: 0;padding-right: 18px;padding-bottom: 9px;padding-left: 18px;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;word-break: break-word;color: #074e8a;font-family: 'Open Sans', 'Helvetica Neue', Helvetica, Arial, sans-serif;font-size: 16px;line-height: 150%;text-align: justify;"> <div><br> <span style="font-size:18px"><strong>Beste klant,</strong></span><br> <br> Vanaf januari 2022 hebben <a href="https://www.hypernode.com/nl/blog/hypernode-en-hipex-slaan-handen-ineen/" target="_blank" style="mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #ff7101;font-weight: normal;text-decoration: underline;">Hipex en Hypernode de handen ineen geslagen</a>. Als onderdeel hiervan gaan wij per 1 augustus 2023:</div> <ol> <li style="mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;"><strong>Het Hipex telefoonnummer vervangen door het Hypernode telefoonnummer (020 521 6226).</strong></li> <li style="mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;"><strong>De telefonische ondersteuning buiten kantoortijden van Hipex aanpassen naar de Hypernode Emergency Service (HES). </strong></li> </ol> <div>Deze wijzigingen hebben belangrijke consequenties, daarom verzoeken wij je deze mail goed door te nemen.<br> <br> <strong>Waarom voeren wij deze wijzigingen door?</strong><br> We hebben ons support team van experts samengevoegd en uitgebreid. Hierdoor kun jij 24/7/365 rekenen op deskundige ondersteuning, mocht er onverhoopt iets fout gaan. Dit heeft als gevolg dat wij één telefoonnummer gaan gebruiken en één systeem gaan hanteren voor noodhulp buiten kantoortijden: de Hypernode Emergency Service.<br> <br> <strong>Wat verandert er voor jou?</strong></div> <ul> <li style="mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;">Er kunnen additionele kosten voor noodhulp in rekening worden gebracht, mocht blijken dat de oorzaak van het probleem niet hosting gerelateerd is.</li> <li style="mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;">Het is niet meer mogelijk om naar Hipex (085 888 7754) te bellen. Je zult een bandje te horen krijgen waarin je vriendelijk verzocht wordt naar Hypernode (020 521 6226) te bellen.</li> <li style="mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;">Het is niet meer mogelijk om voor noodhulp buiten kantoortijden direct een expert van Hipex te bellen nadat je jouw SLA-nummer hebt ingevoerd. </li> <li style="mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;">Het e-mailadres <span style="color:#FF7101"><u>spoed@hipex.io</u></span> zal niet langer bereikbaar zijn voor noodgevallen.</li> </ul> <div>In plaats hiervan dien je vanaf 1 augustus de Hypernode Emergency Service te gebruiken.<br> <br> <strong>Wat is de Hypernode Emergency Service (HES)?</strong><br> De <a href="https://emergency.hypernode.com/" target="_blank" style="mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #ff7101;font-weight: normal;text-decoration: underline;">Hypernode Emergency Service</a> is een webpagina waar je noodhulp buiten kantoortijden kunt aanvragen. Je dient een formulier in te vullen waarna één van onze experts wordt gecontacteerd. Deze zal z.s.m. je aanvraag bevestigen en beginnen met het oplossen van je probleem. In dit uitgebreide support artikel kun je <a href="https://docs.hypernode.com/about-hypernode/support/emergency-support-outside-office-hours.html" target="_blank" style="mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #ff7101;font-weight: normal;text-decoration: underline;">alle informatie over de Hypernode Emergency Service</a> vinden.<br> <br> We vertrouwen erop je met deze mail voldoende te hebben geïnformeerd over deze wijzigingen. Als je nog vragen hebt, neem dan <a href="https://www.hypernode.com/en/contact/" target="_blank" style="mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #ff7101;font-weight: normal;text-decoration: underline;">contact met ons op</a>. We staan altijd voor je klaar!<br> <br> Met vriendelijke groet,<br> <br> Team Hipex & Hypernode</div> </td> </tr> </tbody></table>   </td> </tr> </tbody> </table></td> </tr> <tr> <td valign="top" id="templateFooter" style="background:#ffffff none no-repeat center/cover;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;background-color: #ffffff;background-image: none;background-repeat: no-repeat;background-position: center;background-size: cover;border-top: 0;border-bottom: 0;padding-top: 9px;padding-bottom: 9px;"><table border="0" cellpadding="0" cellspacing="0" width="100%" class="mcnDividerBlock" style="min-width: 100%;border-collapse: collapse;mso-table-lspace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;table-layout: fixed !important;"> <tbody class="mcnDividerBlockOuter"> <tr> <td class="mcnDividerBlockInner" style="min-width: 100%;padding: 0px 18px 18px;mso-line-height-rule: 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