OIG: Results of Scoping of the Evaluation of the CFPB's Healthcare Benefits Eligibility Processes

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Healthcare Benefits Eligibility Processes</h1></div> <div class="style-report-navigation"> </div> </div> <div class="report-header-container-aside"> <h2>available formats</h2> <ul> <li> <h3>Summary:</h3> HTML </li> <li> <h3>Full Report:</h3> <a href="/reports/cfpb-healthcare-benefits-eligibility-processes-mar2024.pdf">PDF </a> </li> </ul> </div> </div> </div> <div class="style-content"> <div class="style-report-text" style="float:left"> <p>The CFPB offers health, vision, and dental benefits to employees and their qualified dependents.</p> <p>The CFPB's internal reviews have found some discrepancies in enrollments and eligibility for dental and vision benefits, such as delayed removal of dependents who exceed age eligibility requirements. The agency has updated its policies and procedures to address the causes of these issues but can further improve controls through regular monitoring and reviews and by updating related procedures and training.</p> <p>This report includes recommendations.</p> </div> </div> </div> <span id="mobile-placeholder"></span> <div class="wrapper-footer">  <div class="footer container" id="body-footer"> <div class="container about-fed-cfpb"> <h3 class="label">LINKS TO THE BOARD AND THE CFPB</h3> <ul> <li class="fed-seal"><a href="//www.federalreserve.gov/" target="_blank" title="Board of Governors">Board of Governors</a></li> <li class="cfpb-logo"><a href="http://www.consumerfinance.gov/" target="_blank" title="Consumer Financial Protection Bureau">Consumer Financial Protection Bureau</a></li> </ul> </div><div class="container related-sites"> <h3 class="label">RELATED SITES AND RESOURCES</h3> <ul> <li><a href="http://www.gao.gov/" target="_blank">U.S. Government Accountability Office</a></li><li><a href="http://www.ignet.gov/" target="_blank">Council of the Inspectors General on Integrity and Efficiency</a></li><li><a href="http://www.treasury.gov/about/organizational-structure/ig/Pages/Council-of-Inspectors-General-on-Financial-Oversight.aspx" target="_blank">Council of Inspectors General on Financial Oversight</a></li><li><a href="https://oversight.gov/" target="_blank">Oversight.gov</a></li> </ul> <ul > <li><a href="/sitemap.htm">Sitemap</a></li><li><a href="//www.federalreserve.gov/accessibility.htm" target="_blank">Accessibility</a></li><li><a href="//www.federalreserve.gov/disclaimer.htm" target="_blank">Disclaimer</a></li><li><a href="//www.federalreserve.gov/privacy.htm" target="_blank">Privacy</a></li> </ul> <ul > <li><a href="//www.federalreserve.gov/foia/about_foia.htm" target="_blank">FOIA</a></li> <li><a href="//www.federalreserve.gov/eeo.htm" target="_blank">No Fear Act Data</a></li> <li><a href="http://www.usa.gov/" target="_blank"><img src="/gifjpg/usagov_logo_color_notag.gif" title="usa.gov logo: USA.gov is the U.S. government's official web portal to all federal, state, and local government web resources and services" alt="usa.gov logo: USA.gov is the U.S. government's official web portal to all federal, state, and local government web resources and services" style="width: 75px; height: 21px; margin-left: -11px;"/></a></li> </ul> </div> </div> </div> <script src="https://code.jquery.com/ui/1.14.0/jquery-ui.js" integrity="sha256-u0L8aA6Ev3bY2HI4y0CAyr9H8FRWgX4hZ9+K7C2nzdc=" crossorigin="anonymous"></script> <script type="text/javascript" language="javascript" src="/resources/oig_Custom.js"></script>  <script>(function(){function c(){var b=a.contentDocument||a.contentWindow.document;if(b){var d=b.createElement('script');d.innerHTML="window.__CF$cv$params={r:'8e760c473a8f3f7a',t:'MTczMjQxNjE3MC4wMDAwMDA='};var a=document.createElement('script');a.nonce='';a.src='/cdn-cgi/challenge-platform/scripts/jsd/main.js';document.getElementsByTagName('head')[0].appendChild(a);";b.getElementsByTagName('head')[0].appendChild(d)}}if(document.body){var a=document.createElement('iframe');a.height=1;a.width=1;a.style.position='absolute';a.style.top=0;a.style.left=0;a.style.border='none';a.style.visibility='hidden';document.body.appendChild(a);if('loading'!==document.readyState)c();else if(window.addEventListener)document.addEventListener('DOMContentLoaded',c);else{var e=document.onreadystatechange||function(){};document.onreadystatechange=function(b){e(b);'loading'!==document.readyState&&(document.onreadystatechange=e,c())}}}})();</script></body> </html>

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OIG: Results of Scoping of the Evaluation of the CFPB's Healthcare Benefits Eligibility Processes - CFPB Report 2024-MO-C-010