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value="" placeholder="Search" /> <input id="nav-submit-button" class="right hidden-label" value="" type="submit" /> </form> </div> </div> </header> <script type="text/javascript"> function tracking(category, action) { TPLEvents.trackEvent(category, action, document.title); } $(".navigationMobileHeaderElement.account").click(function (evt) { $(".accountMenuMobile.signedIn").slideToggle("fast"); if ($(evt.target).closest(".navigationMobileHeaderElement.account").hasClass("active")) { $(evt.target).closest(".navigationMobileHeaderElement.account").removeClass("active"); } else { $(evt.target).closest(".navigationMobileHeaderElement.account").addClass("active"); } if ($(".navigationMobileDropdown").is(':visible')) { $(".navigationMobileDropdown").slideToggle("fast"); } $(".menuHamburger").removeClass("active"); $(".searchBarMobile").css("display", "none"); $(".navigationMobileHeaderElement.searchMobile").removeClass("active"); }); 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(ariaExpanded) { $(evt.target).closest(".navigation-dropdown").attr("aria-expanded", false); } }); function toggleSideMenu(currentSideMenu, nextSideMenu, level) { $("." + currentSideMenu + "").toggleClass("active"); $("." + currentSideMenu + "").toggleClass("previousSideMenu"); $("." + nextSideMenu + "").toggleClass("active"); } function goBackToPreviousMenu(currentSideMenu, previousSideMenu, level) { $("." + currentSideMenu + "").removeClass("active"); $("." + previousSideMenu + "").addClass("active"); $("." + previousSideMenu + "").removeClass("previousSideMenu"); } </script> <script type="text/javascript"> $(".top-nav").focus(function (evt) { $(".navigation-dropdown").removeClass("active"); $(this).closest(".navigation-dropdown").addClass("active"); }); $("html").click(function (evt) { if ($(evt.target).closest("navigation-dropdown").length === 0) { $(".navigation-dropdown").removeClass("active"); $("#account-menu").removeClass("active"); } }); $(".accountMenuHeader").focus(function (evt) { $(this).closest("#account-menu").addClass("active"); }); $(".linkCell").focus(function (evt) { $("#account-menu").removeClass("active"); }); var environment = "dev"; if (window.location.hostname === 'preview.torontopubliclibrary.ca' || window.location.hostname === 'tplweb-d4-1.torontopubliclibrary.ca') { environment = "dev"; } else if (window.location.hostname === 'staging.torontopubliclibrary.ca' || window.location.hostname === 'tplweb-d2-1.torontopubliclibrary.ca') { environment = "stg"; } else if (window.location.hostname === 'beta.torontopubliclibrary.ca') { environment = "beta"; } else if (window.location.hostname === 'www.torontopubliclibrary.ca') { environment = "prod"; } window.environment = environment </script> <script type="text/javascript" id="embedded-script"> if (!environment) { let environment = 'env' } if (window.location.hostname === 'preview.torontopubliclibrary.ca' || window.location.hostname === 'tplweb-d4-1.torontopubliclibrary.ca') { environment = "dev"; } else if ( window.location.hostname === 'staging.torontopubliclibrary.ca' || window.location.hostname === 'tplweb-d2-1.torontopubliclibrary.ca' || window.location.hostname.includes('frankprod') || window.location.hostname === 'staging.tpl.ca' || window.location.hostname.includes('frankha') || window.location.hostname.includes('torontopoetry') ) { environment = "stg"; } else if (window.location.hostname === 'beta.torontopubliclibrary.ca') { environment = "beta"; } else if (window.location.hostname === 'www.torontopubliclibrary.ca' || window.location.hostname === 'www.tpl.ca') { environment = "prod"; } window.environment = environment // adding account javascript dynamically so it changes depending on the environment script = document.createElement("script"); script.type = "text/javascript"; if (environment === "prod") { script.src = "https://account.torontopubliclibrary.ca/static/embeddable.js?v=1.2"; } else { script.src = "https://" + environment + "account.torontopubliclibrary.ca/static/embeddable.js?v=1.2"; } if (window.location.hostname === 'localhost') { script.src = "http://localhost:9292/static/embeddable.js?v=1.2"; } // script.defer = true; const pathName = window.location.pathname; if ((pathName !== "/hours-locations/") && (pathName !== "/bookmobiles/") && (pathName !== "/bookmobiles/index.jsp") && (pathName !== "/hours-locations/index.jsp")) { document.getElementsByTagName("head")[0].appendChild(script); } document.getElementById('embedded-script').remove(); </script> <div id="top"></div> <a name="section-navigation"></a> <nav id="section-breadcrumbs" class="breadcrumbs widget" role="navigation"> <ol> <li> <a href="/"> Home </a> </li> </ol> </nav> <main role="main" class="standard-responsive-layout double-column aside-last responsive-tables has-subtitle" id="Content" > <h1 class="single-column">Contact Us</h1> <div class="subtitleContainer"> <p class="subtitle">Feedback, Help and Customer Service</p> </div> <aside> <h2>Help</h2> <ul class="no-bullet"> <li> <a href="/book-a-librarian/"> Book a Librarian </a> </li> <li> <a href="/intellisearch/"> Intellisearch </a> </li> </ul> <h2>Tech Help</h2> <ul class="no-bullet"> <li> <a href="/using-the-library/help/"> Help with the library website </a> </li> <li> <a href="/books-video-music/downloads-ebooks/hoopla-help.jsp"> Hoopla guide </a> </li> <li> <a href="/books-video-music/downloads-ebooks/ebooks-userguides.jsp"> OverDrive and Libby guide </a> </li> <li> <a href="https://frontline.overdrive.com/?Lib=Toronto%20Public%20Library"> OverDrive Tech Support </a> </li> <li> <a href="/pressreader-help/"> PressReader guide </a> </li> <!-- <li> <a href="/using-the-library/help/troubleshooting-technical.jsp"> Troubleshooting technical issues </a> </li> --> </ul> <h2> Other ways to contact the library </h2> <ul class="no-bullet"> <li> <a href="/branches"> Contact Your Local Branch </a> </li> <li> <a href="/contact/management-staff.jsp"> Management Staff </a> </li> <li> <a href="/media/media-contacts/"> Media Contacts </a> </li> </ul> <h2>More</h2> <ul class="no-bullet"> <li> <a href="/books-video-music/recommend-a-title/"> Recommend a title </a> </li> <li> <a href="/about-the-library/business-with-the-library/self-published-authors.jsp"> Information for self-published authors </a> </li> <li> <a href="/support-us/volunteering/"> Volunteer at the library </a> </li> <li> <a href="/about-the-library/library-jobs/"> Jobs at the library </a> </li> <li> <a href="/about-the-library/business-with-the-library/program-proposals.jsp"> Present a program at the library </a> </li> <li> <a href="/support-us/donate-books.jsp"> Donate books to the library </a> </li> </ul> </aside> <section> <h2>Answerline</h2> <p>Get quick reference help by phone, chat and email.</p> <table cellspacing="0" class="mb-16"> <caption>Hours of Service</caption> <thead> <tr> <th scope="col">Days</th> <th scope="col">Hours</th> </tr> </thead> <tbody> <tr> <td>Monday - Friday</td> <td>9 a.m. - 8:00 p.m.</td> </tr> <tr> <td>Saturday</td> <td>9 a.m. - 4:30 p.m.</td> </tr> <tr> <td><a href="/sunday-hours/">Sunday</a> - Telephone only</td> <td>1:30 p.m. - 4:30 p.m.</td> </tr> <tr> <td><a href="/holiday-hours/">Holidays</a></td> <td>Closed</td> </tr> </tbody> </table> <a name="call" id="call"></a> <h2>Call</h2> <p> <strong>Answerline</strong>: <a href="tel:416-397-5981">416-397-5981</a><br /> If you are a TTY user, you can also call us using TTY Relay Service (711). </p> </section> <section> <h2>Chat</h2> <p> The online chat service is currently unavailable. </p> </section> <section> <a name="email" id="email"></a> <script src="https://www.google.com/recaptcha/api.js?render=6LegjlEdAAAAADFRhc4tBKD1rP5Py9cz-0lYTxJC"></script> <form id="requestForm" method="post" data-autosave="false" accept-charset="UTF-8"> <input type="hidden" id="captchatoken" name="captchatoken" size="1" value=""/> <input type="hidden" name="timestamp" value="Thu Feb 20 08:42:26 EST 2025" /> <input type="hidden" name="ip" id="ip" value="8.222.208.146" /> <input type="hidden" name="captured_ip" id="captured_ip" value="8.222.208.146" /> <input type="checkbox" id="honeypot_field" name="honeypot_field" style="display:none !important" value="1" tabindex="-1" autocomplete="off"> <!-- Comment required for bot detection <input type="text" name="zipcode" value="" /> --> <div class="form-description"> <h2>Email</h2> <p> Send us a message for general inquiries using the form below. We will make every effort to respond within 48 hours. Weekends, holidays, and unexpected closures could impact response times. </p> <p> To speak directly with staff at a library, please call your <a href="/branches/">local branch</a>. </p> </div> <div class="form-content"> <div class="input-group required-input name_container"> <label for="name" class="">Name <span class="required"> (required) </span> </label> <div class="input-container"> <input type="text" id="name" name="name" value="" data-friendly-name="Your name" autocomplete="name" data-required="true" /> </div> </div> <label for="inquiries">I would like to talk to someone about</label> <select id="inquiries" name="inquiries"> <option value="" selected disabled>-- Please select --</option> <option value="My Account">My Account</option> <option value="Get a Library Card">Get a Library Card</option> <option value="Title Suggestions">Title Suggestions</option> <option value="Research Assistance">Research Assistance</option> <option value="Events & Program Information">Events & Program Information</option> <option value="Donations & Volunteering">Donations & Volunteering</option> <option value="Website feedback">Website feedback</option> <option value="General / Other inquiries">General / Other inquiries</option> </select> <div class="input-group library_card_number_container"> <label for="library_card_number" class="">Library Card Number <span class='required'>(required only for account related inquiries)</span> <span class="required"> </span> </label> <div class="input-container"> <input type="text" id="library_card_number" name="library_card_number" value="" data-friendly-name="A valid library card number" minlength="14" data-inputmask-alias="library-card-number" /> </div> </div> <div class="input-group required-input message_container"> <label for="message" class="">Message <span class="required"> (required) </span> </label> <textarea type="textarea" id="message" name="message" data-friendly-name="A valid message" minlength="10" data-required="true" ></textarea> </div> <input type="hidden" name="branch" value="" /> <div class="emphasized-content"> <p>If you would like a response to your feedback, please provide your contact information. For expected response times, see our <a href="/about-the-library/customer-care/index.jsp#standard">Customer Feedback Standards & Practices</a>.</p> <label> <input type="radio" name="respond_by" id="email" value="email" data-show="#email-fields" required="true" checked /> Respond to me via email </label> <div id="email-fields"> <div class="input-group required-input email_container"> <label for="email" class="">Email address <span class="required"> (required) </span> </label> <div class="input-container"> <input type="email" id="email" name="email" value="" data-friendly-name="A valid email address" autocomplete="email" data-required="true" /> </div> </div> <fieldset> <legend>Pronouns</legend> <label> <input type="checkbox" name="designation" value="She/Her/Hers" /> She/Her/Hers </label> <label> <input type="checkbox" name="designation" value="He/Him/His" /> He/Him/His </label> <label> <input type="checkbox" name="designation" value="They/Them/Theirs" /> They/Them/Theirs </label> <label> <input type="checkbox" name="designation" value="Other" data-enables="#email_other_designation" /> Other </label> <div class="input-group email_other_designation_container"> <label for="email_other_designation" class="sr-only">Tell us <span class="required"> </span> </label> <div class="input-container"> <input type="text" id="email_other_designation" name="other_designation" value="" data-friendly-name="Your pronouns" /> </div> </div> <label> <input type="checkbox" name="designation" value="No pronouns" /> No pronouns </label> </fieldset> </div> <label> <input type="radio" name="respond_by" id="telephone" value="telephone" data-show="#telephone-fields" required="true" /> Respond to me via telephone (local numbers only) </label> <div id="telephone-fields"> <div class="input-group required-input phone_number_container"> <label for="phone_number" class="">Phone Number <span class="required"> (required) </span> </label> <div class="input-container"> <input type="tel" id="phone_number" name="phone_number" value="" data-friendly-name="A valid phone number" autocomplete="tel-national" minlength="10" data-inputmask-alias="phone" data-required="true" /> </div> </div> <div class="input-group alternate_phone_number_container"> <label for="alternate_phone_number" class="">Alternate Phone Number <span class="required"> </span> </label> <div class="input-container"> <input type="tel" id="alternate_phone_number" name="alternate_phone_number" value="" data-friendly-name="A valid alternate phone number" autocomplete="tel-national" minlength="10" data-inputmask-alias="phone" /> </div> </div> <fieldset> <legend>Pronouns</legend> <label> <input type="checkbox" name="designation" value="She/Her/Hers" /> She/Her/Hers </label> <label> <input type="checkbox" name="designation" value="He/Him/His" /> He/Him/His </label> <label> <input type="checkbox" name="designation" value="They/Them/Theirs" /> They/Them/Theirs </label> <label> <input type="checkbox" name="designation" value="Other" data-enables="#phone_other_designation" /> Other </label> <div class="input-group phone_other_designation_container"> <label for="phone_other_designation" class="sr-only">Tell us <span class="required"> </span> </label> <div class="input-container"> <input type="text" id="phone_other_designation" name="other_designation" value="" data-friendly-name="Your pronouns" /> </div> </div> <label> <input type="checkbox" name="designation" value="No pronouns" /> No pronouns </label> </fieldset> </div> <label> <input type="radio" name="respond_by" id="no_response" value="no_response" required="true" /> I don't require a response </label> </div> </div> <button class="button primary mb-20" type="submit"> Send </button> <p class="small-font"> Personal information on this form is collected under the authority of the Public Libraries Act, sections 20(a) and (d) and will be used to administer the Library's Customer Feedback. Questions about the management of your personal information should be sent to <a href="mailto:answerline@tpl.ca">answerline@tpl.ca</a>. </p> <div class="user-loader" data-name="name" data-barcode="library_card_number" data-phone="phone_number" data-email="email"> </div> <script type="application/javascript"> $(function() { $.getJSON("https://api.ipify.org?format=jsonp&callback=?", function(json) { document.getElementById("captured_ip").value = json.ip.replace('.', ' '); } ); }); </script> </form> <script type="text/javascript" src="/scripts/foundation-datepicker.js"></script> <script type="text/javascript" src="/scripts/lib/inputmask/jquery.inputmask.bundle.min.js"></script> <script type="text/javascript" src="/scripts/inputmask-definitions.js"></script> <script type="text/javascript" src="/scripts/lib/inputmask/inputmask.binding.js"></script> <script type="text/javascript" src="/scripts/jquery.cookie.js"></script> <script type="text/javascript" src="/scripts/jquery.deserialize.js"></script> <script type="text/javascript"> $(document).ready(function(){ $("[data-required]").prop("required", true); var errorMessages = $('form#requestForm').find('[data-friendly-name]').toArray().reduce( function(memo, elem){ if (elem.tagName.toLowerCase() === 'select') { memo[elem.getAttribute('name')] = "Please select " + elem.getAttribute('data-friendly-name').toLowerCase(); } else { memo[elem.getAttribute('name')] = "Please enter " + elem.getAttribute('data-friendly-name').toLowerCase(); } return memo }, {} ) var errorRules = $('form#requestForm').find('[data-required]').toArray().reduce( function(memo, elem){ var required = elem.getAttribute('data-required'); var requiredVal = required === 'true' ? 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