Create accounts – GOV.UK Design System

<!DOCTYPE html> <html lang="en" class="govuk-template"> <head> <meta charset="utf-8"> <title>Create accounts – GOV.UK Design System</title> <meta name="viewport" content="width=device-width, initial-scale=1, viewport-fit=cover"> <meta name="theme-color" content="#0b0c0c"> <link rel="icon" sizes="48x48" href="/assets/images/favicon.ico"> <link rel="icon" sizes="any" href="/assets/images/favicon.svg" type="image/svg+xml"> <link rel="mask-icon" href="/assets/images/govuk-icon-mask.svg" color="#0b0c0c"> <link rel="apple-touch-icon" href="/assets/images/govuk-icon-180.png"> <link rel="manifest" href="/assets/manifest.json"> <meta name="og:title" content="Create accounts"> <meta name="description" content="Help users create an account for your service"> <meta name="og:description" content="Help users create an account for your service"> <link rel="canonical" href="https://design-system.service.gov.uk/patterns/create-accounts/"> <link href="/stylesheets/main-c4a333404e1796065e06bfef0e1fd954.css" rel="stylesheet" media="all"> <meta property="og:image" content="https://design-system.service.gov.uk/assets/images/govuk-opengraph-image.png"> </head> <body class="govuk-template__body" data-module="app-navigation"> <script>document.body.className += ' js-enabled' + ('noModule' in HTMLScriptElement.prototype ? 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1.4-.8.4-.4.7-.8.9-1.4.2-.6.3-1.2.3-2v-13h4.1v13.6c0 1.2-.2 2.2-.6 3.1s-1 1.7-1.8 2.4c-.7.7-1.6 1.2-2.7 1.5-1 .4-2.2.5-3.4.5-1.2 0-2.4-.2-3.4-.5-1-.4-1.9-.9-2.7-1.5-.8-.7-1.3-1.5-1.8-2.4-.4-.9-.6-2-.6-3.1V6.9h4.2v13c0 .8.1 1.4.3 2 .2.6.5 1 .9 1.4.4.4.8.6 1.4.8.6.2 1.1.3 1.8.3zm13-17.4h4.2v9.1l7.4-9.1h5.2l-7.2 8.4L148 28h-4.9l-5.5-9.4-2.7 3V28h-4.2V7zm-27.6 16.1c-1.5 0-2.7 1.2-2.7 2.7s1.2 2.7 2.7 2.7 2.7-1.2 2.7-2.7-1.2-2.7-2.7-2.7z"></path> </svg> <span class="govuk-header__product-name"> Design System </span> </a> </div> <div class="app-site-search" data-module="app-search" data-search-index="/search-index-0864382ee8f73428a07ab1782893f578.json"> <label class="govuk-visually-hidden" for="app-site-search__input">Search Design system</label> <a class="app-site-search__link govuk-link" href="/sitemap/">Sitemap</a> </div> <button type="button" class="govuk-header__menu-button app-navigation__menu-button js-app-navigation__toggler" aria-controls="app-navigation" hidden> Menu </button> </div> </header> <nav id="app-navigation" class="app-navigation js-app-navigation govuk-clearfix" role="navigation" aria-labelledby="app-navigation-heading"> <h2 class="govuk-visually-hidden" id="app-navigation-heading">Menu</h2> <ul class="app-navigation__list app-width-container"> <li class="app-navigation__list-item "> <a class="govuk-link govuk-link--no-visited-state govuk-link--no-underline app-navigation__link js-app-navigation__link" href="/get-started/"> Get started </a> <button type="button" class="app-navigation__button js-app-navigation__button" hidden> Get started </button>  <ul class="app-navigation__subnav js-app-navigation__subnav " aria-label="Get started" hidden > <li class="app-navigation__subnav-item"> <a class="govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/get-started/"> Get started overview </a> </li> <li> <h3 class="app-navigation__theme">Setup guides</h3> <ul class="app-navigation__list"> <li class="app-navigation__subnav-item"> <a class="govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/get-started/prototyping/"> Prototyping </a> </li> <li class="app-navigation__subnav-item"> <a class="govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/get-started/production/"> Production </a> </li> </ul> </li> <li> <h3 class="app-navigation__theme">How to guides</h3> <ul class="app-navigation__list"> <li class="app-navigation__subnav-item"> <a class="govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/get-started/labels-legends-headings/"> Making labels and legends headings </a> </li> <li class="app-navigation__subnav-item"> <a class="govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/get-started/extending-and-modifying-components/"> Extending and modifying components in production </a> </li> <li class="app-navigation__subnav-item"> <a class="govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/get-started/focus-states/"> Understanding focus state styles </a> </li> <li class="app-navigation__subnav-item"> <a class="govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/get-started/new-type-scale/"> Updating your service to use the new type scale </a> </li> </ul> </li> </ul> </li> <li class="app-navigation__list-item "> <a class="govuk-link govuk-link--no-visited-state govuk-link--no-underline app-navigation__link js-app-navigation__link" href="/styles/"> Styles </a> <button type="button" class="app-navigation__button js-app-navigation__button" hidden> Styles </button>  <ul class="app-navigation__subnav js-app-navigation__subnav " aria-label="Styles" hidden > <li class="app-navigation__subnav-item"> <a class="govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/styles/"> Styles overview </a> </li> <li> <h3 class="app-navigation__theme">Page structure</h3> <ul class="app-navigation__list"> <li class="app-navigation__subnav-item"> <a class="govuk-link 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href="/styles/type-scale/"> Type scale </a> </li> <li class="app-navigation__subnav-item"> <a class="govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/styles/headings/"> Headings </a> </li> <li class="app-navigation__subnav-item"> <a class="govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/styles/paragraphs/"> Paragraphs </a> </li> <li class="app-navigation__subnav-item"> <a class="govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/styles/links/"> Links </a> </li> <li class="app-navigation__subnav-item"> <a class="govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/styles/lists/"> Lists </a> </li> <li class="app-navigation__subnav-item"> <a class="govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/styles/font-override-classes/"> Font override classes </a> </li> </ul> </li> <li> <h3 class="app-navigation__theme">Visual elements</h3> <ul class="app-navigation__list"> <li class="app-navigation__subnav-item"> <a class="govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/styles/colour/"> Colour </a> </li> <li class="app-navigation__subnav-item"> <a class="govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/styles/images/"> Images </a> </li> </ul> </li> </ul> </li> <li class="app-navigation__list-item "> <a class="govuk-link govuk-link--no-visited-state govuk-link--no-underline app-navigation__link js-app-navigation__link" href="/components/"> Components </a> <button type="button" class="app-navigation__button js-app-navigation__button" hidden> Components </button>  <ul class="app-navigation__subnav js-app-navigation__subnav " aria-label="Components" hidden > <li class="app-navigation__subnav-item"> <a class="govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/components/"> Components overview </a> </li> <li> <ul class="app-navigation__list"> <li class="app-navigation__subnav-item"> <a class="govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/components/accordion/"> Accordion </a> </li> <li class="app-navigation__subnav-item"> <a class="govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/components/back-link/"> Back link </a> </li> <li class="app-navigation__subnav-item"> <a class="govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/components/breadcrumbs/"> Breadcrumbs </a> </li> <li class="app-navigation__subnav-item"> <a class="govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/components/button/"> Button </a> </li> <li class="app-navigation__subnav-item"> <a class="govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/components/character-count/"> Character count </a> </li> <li class="app-navigation__subnav-item"> <a class="govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/components/checkboxes/"> Checkboxes </a> </li> <li class="app-navigation__subnav-item"> <a class="govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/components/cookie-banner/"> Cookie banner </a> </li> <li class="app-navigation__subnav-item"> <a class="govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/components/date-input/"> Date input </a> </li> <li class="app-navigation__subnav-item"> <a class="govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/components/details/"> Details </a> </li> <li class="app-navigation__subnav-item"> <a class="govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/components/error-message/"> Error message </a> </li> <li class="app-navigation__subnav-item"> <a class="govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/components/error-summary/"> Error summary </a> </li> <li class="app-navigation__subnav-item"> <a class="govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/components/exit-this-page/"> Exit this page </a> </li> <li class="app-navigation__subnav-item"> <a class="govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/components/fieldset/"> Fieldset </a> </li> <li class="app-navigation__subnav-item"> <a class="govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/components/file-upload/"> File upload </a> </li> <li class="app-navigation__subnav-item"> <a class="govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/components/footer/"> GOV.UK footer </a> </li> <li class="app-navigation__subnav-item"> <a class="govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/components/header/"> GOV.UK header </a> </li> <li class="app-navigation__subnav-item"> <a class="govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/components/inset-text/"> Inset text </a> </li> <li class="app-navigation__subnav-item"> <a class="govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/components/notification-banner/"> Notification banner </a> </li> <li class="app-navigation__subnav-item"> <a class="govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/components/pagination/"> Pagination </a> </li> <li class="app-navigation__subnav-item"> <a class="govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/components/panel/"> Panel </a> </li> <li class="app-navigation__subnav-item"> <a class="govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/components/password-input/"> Password input </a> </li> <li class="app-navigation__subnav-item"> <a class="govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/components/phase-banner/"> Phase banner </a> </li> <li class="app-navigation__subnav-item"> <a class="govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/components/radios/"> Radios </a> </li> <li class="app-navigation__subnav-item"> <a class="govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/components/select/"> Select </a> </li> <li class="app-navigation__subnav-item"> <a class="govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/components/service-navigation/"> Service navigation </a> </li> <li class="app-navigation__subnav-item"> <a class="govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/components/skip-link/"> Skip link </a> </li> <li class="app-navigation__subnav-item"> <a class="govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/components/summary-list/"> Summary list </a> </li> <li class="app-navigation__subnav-item"> <a class="govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/components/table/"> Table </a> </li> <li class="app-navigation__subnav-item"> <a class="govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/components/tabs/"> Tabs </a> </li> <li class="app-navigation__subnav-item"> <a class="govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/components/tag/"> Tag </a> </li> <li class="app-navigation__subnav-item"> <a class="govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/components/task-list/"> Task list </a> </li> <li class="app-navigation__subnav-item"> <a class="govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/components/text-input/"> Text input </a> </li> <li class="app-navigation__subnav-item"> <a class="govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/components/textarea/"> Textarea </a> </li> <li class="app-navigation__subnav-item"> <a class="govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/components/warning-text/"> Warning text </a> </li> </ul> </li> </ul> </li> <li class="app-navigation__list-item app-navigation__list-item--current"> <a class="govuk-link govuk-link--no-visited-state govuk-link--no-underline app-navigation__link js-app-navigation__link" href="/patterns/"> Patterns </a> <button type="button" class="app-navigation__button js-app-navigation__button" hidden> Patterns </button>  <ul class="app-navigation__subnav js-app-navigation__subnav app-navigation__subnav--active" aria-label="Patterns" hidden > <li class="app-navigation__subnav-item"> <a class="govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/patterns/"> Patterns overview </a> </li> <li> <h3 class="app-navigation__theme">Ask users for…</h3> <ul class="app-navigation__list"> <li class="app-navigation__subnav-item"> <a class="govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/patterns/addresses/"> Addresses </a> </li> <li class="app-navigation__subnav-item"> <a class="govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/patterns/bank-details/"> Bank details </a> </li> <li class="app-navigation__subnav-item"> <a class="govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/patterns/dates/"> Dates </a> </li> <li class="app-navigation__subnav-item"> <a class="govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/patterns/email-addresses/"> Email addresses </a> </li> <li class="app-navigation__subnav-item"> <a class="govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/patterns/equality-information/"> Equality information </a> </li> <li class="app-navigation__subnav-item"> <a class="govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/patterns/gender-or-sex/"> Gender or sex </a> </li> <li class="app-navigation__subnav-item"> <a class="govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/patterns/names/"> Names </a> </li> <li class="app-navigation__subnav-item"> <a class="govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/patterns/national-insurance-numbers/"> National Insurance numbers </a> </li> <li class="app-navigation__subnav-item"> <a class="govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/patterns/passwords/"> Passwords </a> </li> <li class="app-navigation__subnav-item"> <a class="govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/patterns/payment-card-details/"> Payment card details </a> </li> <li class="app-navigation__subnav-item"> <a class="govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/patterns/phone-numbers/"> Phone numbers </a> </li> </ul> </li> <li> <h3 class="app-navigation__theme">Help users to…</h3> <ul class="app-navigation__list"> <li class="app-navigation__subnav-item"> <a class="govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/patterns/check-a-service-is-suitable/"> Check a service is suitable </a> </li> <li class="app-navigation__subnav-item"> <a class="govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/patterns/check-answers/"> Check answers </a> </li> <li class="app-navigation__subnav-item"> <a class="govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/patterns/complete-multiple-tasks/"> Complete multiple tasks </a> </li> <li class="app-navigation__subnav-item"> <a class="govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/patterns/confirm-a-phone-number/"> Confirm a phone number </a> </li> <li class="app-navigation__subnav-item"> <a class="govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/patterns/confirm-an-email-address/"> Confirm an email address </a> </li> <li class="app-navigation__subnav-item"> <a class="govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/patterns/contact-a-department-or-service-team/"> Contact a department or service team </a> </li> <li class="app-navigation__subnav-item"> <a class="govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/patterns/create-a-username/"> Create a username </a> </li> <li class="app-navigation__subnav-item app-navigation__subnav-item--current"> <a class="govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/patterns/create-accounts/"> Create accounts </a> </li> <li class="app-navigation__subnav-item"> <a class="govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/patterns/exit-a-page-quickly/"> Exit a page quickly </a> </li> <li class="app-navigation__subnav-item"> <a class="govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/patterns/navigate-a-service/"> Navigate a service </a> </li> <li class="app-navigation__subnav-item"> <a class="govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/patterns/start-using-a-service/"> Start using a service </a> </li> <li class="app-navigation__subnav-item"> <a class="govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/patterns/validation/"> Recover from validation errors </a> </li> </ul> </li> <li> <h3 class="app-navigation__theme">Pages</h3> <ul class="app-navigation__list"> <li class="app-navigation__subnav-item"> <a class="govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/patterns/confirmation-pages/"> Confirmation pages </a> </li> <li class="app-navigation__subnav-item"> <a class="govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/patterns/cookies-page/"> Cookies page </a> </li> <li class="app-navigation__subnav-item"> <a class="govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/patterns/page-not-found-pages/"> Page not found pages </a> </li> <li class="app-navigation__subnav-item"> <a class="govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/patterns/problem-with-the-service-pages/"> There is a problem with the service pages </a> </li> <li class="app-navigation__subnav-item"> <a class="govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/patterns/question-pages/"> Question pages </a> </li> <li class="app-navigation__subnav-item"> <a class="govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/patterns/service-unavailable-pages/"> Service unavailable pages </a> </li> <li class="app-navigation__subnav-item"> <a class="govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/patterns/step-by-step-navigation/"> Step by step navigation </a> </li> </ul> </li> </ul> </li> <li class="app-navigation__list-item "> <a class="govuk-link govuk-link--no-visited-state govuk-link--no-underline app-navigation__link js-app-navigation__link" href="/community/"> Community </a> <button type="button" class="app-navigation__button js-app-navigation__button" hidden> Community </button>  <ul class="app-navigation__subnav js-app-navigation__subnav " aria-label="Community" hidden > <li class="app-navigation__subnav-item"> <a class="govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/community/"> Community overview </a> </li> <li> <h3 class="app-navigation__theme">What we’re working on</h3> <ul class="app-navigation__list"> <li class="app-navigation__subnav-item"> <a class="govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/community/upcoming-components-patterns/"> Upcoming components and patterns </a> </li> <li class="app-navigation__subnav-item"> <a class="govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/community/roadmap/"> Roadmap </a> </li> </ul> </li> <li> <h3 class="app-navigation__theme">Ways to get involved</h3> <ul class="app-navigation__list"> <li class="app-navigation__subnav-item"> <a class="govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/community/share-research-findings/"> Share findings about your users </a> </li> <li class="app-navigation__subnav-item"> <a class="govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/community/propose-a-component-or-pattern/"> Propose a component or pattern </a> </li> <li class="app-navigation__subnav-item"> <a class="govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/community/develop-a-component-or-pattern/"> Develop a component or pattern </a> </li> <li class="app-navigation__subnav-item"> <a class="govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/community/propose-a-content-change-using-github/"> Propose a content change using GitHub </a> </li> </ul> </li> <li> <h3 class="app-navigation__theme">How we work</h3> <ul class="app-navigation__list"> <li class="app-navigation__subnav-item"> <a class="govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/community/community-principles/"> Community principles </a> </li> <li class="app-navigation__subnav-item"> <a class="govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/community/contribution-criteria/"> Contribution criteria </a> </li> <li class="app-navigation__subnav-item"> <a class="govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/community/design-system-working-group/"> Design System working group </a> </li> <li class="app-navigation__subnav-item"> <a class="govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/community/blogs-talks-podcasts/"> Blog posts, videos and podcasts </a> </li> </ul> </li> <li> <h3 class="app-navigation__theme">Resources</h3> <ul class="app-navigation__list"> <li class="app-navigation__subnav-item"> <a class="govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/community/resources-and-tools/"> Resources and tools </a> </li> </ul> </li> <li> <h3 class="app-navigation__theme">Events and workshops</h3> <ul class="app-navigation__list"> <li class="app-navigation__subnav-item"> <a class="govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/community/design-system-day/"> Design System Day Events </a> </li> <li class="app-navigation__subnav-item"> <a class="govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/community/design-system-day-2022/"> Design System Day 2022 </a> </li> <li class="app-navigation__subnav-item"> <a class="govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/community/design-system-day-2023/"> Design System Day 2023 </a> </li> <li class="app-navigation__subnav-item"> <a class="govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/community/design-system-day-2024/"> Design System Day 2024 </a> </li> <li class="app-navigation__subnav-item"> <a class="govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/community/code-of-conduct/"> Code of Conduct </a> </li> </ul> </li> </ul> </li> <li class="app-navigation__list-item "> <a class="govuk-link govuk-link--no-visited-state govuk-link--no-underline app-navigation__link js-app-navigation__link" href="/accessibility/"> Accessibility </a> <button type="button" class="app-navigation__button js-app-navigation__button" hidden> Accessibility </button>  <ul class="app-navigation__subnav js-app-navigation__subnav " aria-label="Accessibility" hidden > <li class="app-navigation__subnav-item"> <a class="govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/accessibility/"> Accessibility overview </a> </li> <li> <ul class="app-navigation__list"> <li class="app-navigation__subnav-item"> <a class="govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/accessibility/wcag-2.2/"> Changes to the Design System to meet WCAG 2.2 </a> </li> <li class="app-navigation__subnav-item"> <a class="govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/accessibility/accessibility-strategy/"> Accessibility strategy </a> </li> </ul> </li> </ul> </li> </ul> </nav> <div class="app-split-pane app-width-container"> <div class="app-split-pane__nav">  <nav class="app-subnav" aria-labelledby="app-subnav-heading"> <h2 class="govuk-visually-hidden" id="app-subnav-heading">Pages in this section</h2> <h3 class="app-subnav__theme">Ask users for…</h3> <ul class="app-subnav__section"> <li class="app-subnav__section-item"> <a class="app-subnav__link govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/patterns/addresses/"> Addresses </a> </li> <li class="app-subnav__section-item"> <a class="app-subnav__link govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/patterns/bank-details/"> Bank details </a> </li> <li class="app-subnav__section-item"> <a class="app-subnav__link govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/patterns/dates/"> Dates </a> </li> <li class="app-subnav__section-item"> <a class="app-subnav__link govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/patterns/email-addresses/"> Email addresses </a> </li> <li class="app-subnav__section-item"> <a class="app-subnav__link govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/patterns/equality-information/"> Equality information </a> </li> <li class="app-subnav__section-item"> <a class="app-subnav__link govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/patterns/gender-or-sex/"> Gender or sex </a> </li> <li class="app-subnav__section-item"> <a class="app-subnav__link govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/patterns/names/"> Names </a> </li> <li class="app-subnav__section-item"> <a class="app-subnav__link govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/patterns/national-insurance-numbers/"> National Insurance numbers </a> </li> <li class="app-subnav__section-item"> <a class="app-subnav__link govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/patterns/passwords/"> Passwords </a> </li> <li class="app-subnav__section-item"> <a class="app-subnav__link govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/patterns/payment-card-details/"> Payment card details </a> </li> <li class="app-subnav__section-item"> <a class="app-subnav__link govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/patterns/phone-numbers/"> Phone numbers </a> </li> </ul> <h3 class="app-subnav__theme">Help users to…</h3> <ul class="app-subnav__section"> <li class="app-subnav__section-item"> <a class="app-subnav__link govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/patterns/check-a-service-is-suitable/"> Check a service is suitable </a> </li> <li class="app-subnav__section-item"> <a class="app-subnav__link govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/patterns/check-answers/"> Check answers </a> </li> <li class="app-subnav__section-item"> <a class="app-subnav__link govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/patterns/complete-multiple-tasks/"> Complete multiple tasks </a> </li> <li class="app-subnav__section-item"> <a class="app-subnav__link govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/patterns/confirm-a-phone-number/"> Confirm a phone number </a> </li> <li class="app-subnav__section-item"> <a class="app-subnav__link govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/patterns/confirm-an-email-address/"> Confirm an email address </a> </li> <li class="app-subnav__section-item"> <a class="app-subnav__link govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/patterns/contact-a-department-or-service-team/"> Contact a department or service team </a> </li> <li class="app-subnav__section-item"> <a class="app-subnav__link govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/patterns/create-a-username/"> Create a username </a> </li> <li class="app-subnav__section-item app-subnav__section-item--current"> <a class="app-subnav__link govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/patterns/create-accounts/" aria-current="page"> Create accounts </a> </li> <li class="app-subnav__section-item"> <a class="app-subnav__link govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/patterns/exit-a-page-quickly/"> Exit a page quickly </a> </li> <li class="app-subnav__section-item"> <a class="app-subnav__link govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/patterns/navigate-a-service/"> Navigate a service </a> </li> <li class="app-subnav__section-item"> <a class="app-subnav__link govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/patterns/start-using-a-service/"> Start using a service </a> </li> <li class="app-subnav__section-item"> <a class="app-subnav__link govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/patterns/validation/"> Recover from validation errors </a> </li> </ul> <h3 class="app-subnav__theme">Pages</h3> <ul class="app-subnav__section"> <li class="app-subnav__section-item"> <a class="app-subnav__link govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/patterns/confirmation-pages/"> Confirmation pages </a> </li> <li class="app-subnav__section-item"> <a class="app-subnav__link govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/patterns/cookies-page/"> Cookies page </a> </li> <li class="app-subnav__section-item"> <a class="app-subnav__link govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/patterns/page-not-found-pages/"> Page not found pages </a> </li> <li class="app-subnav__section-item"> <a class="app-subnav__link govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/patterns/problem-with-the-service-pages/"> There is a problem with the service pages </a> </li> <li class="app-subnav__section-item"> <a class="app-subnav__link govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/patterns/question-pages/"> Question pages </a> </li> <li class="app-subnav__section-item"> <a class="app-subnav__link govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/patterns/service-unavailable-pages/"> Service unavailable pages </a> </li> <li class="app-subnav__section-item"> <a class="app-subnav__link govuk-link govuk-link--no-visited-state govuk-link--no-underline" href="/patterns/step-by-step-navigation/"> Step by step navigation </a> </li> </ul> </nav> </div> <div class="app-split-pane__content"> <main id="main-content" class="app-content" role="main"> <h1 class="govuk-heading-xl"> <span class="govuk-caption-xl"> Help users to </span> Create accounts </h1> <div class="app-prose-scope"> <p>Help users create an account for your service.</p> <div class="govuk-inset-text app-wcag-callout"> <strong class="govuk-tag app-wcag-callout__tag"> WCAG 2.2 </strong> <h2> New WCAG 2.2 criteria affect this pattern </h2> <p class="govuk-body">To help users to ‘Create accounts’ and meet the new Web Content Accessibility Guidelines (WCAG) 2.2 criteria:</p> <ul class="govuk-list"> <li><a class="govuk-link" href="#wcag-reuse-account-information">make sure users can reuse information they've already entered</a></li> <li><a class="govuk-link" href="#wcag-avoid-cognitive-test">make sure that cognitives tests, such as CAPTCHAs, are not needed for users to create an account</a></li> </ul> <p class="govuk-body">See the full list of <a class="govuk-link" href="/accessibility/wcag-2.2/#components-and-patterns-affected-in-the-design-system">components and patterns affected by WCAG 2.2</a>.</p> </div> <h2 id="when-to-use-this-pattern">When to use this pattern</h2> <p>Provide user accounts if your users will need to regularly access or update their data in your service.</p> <h2 id="when-not-to-use-this-pattern">When not to use this pattern</h2> <p>Do not create user accounts if you can provide a usable service without them.</p> <p>This is because user accounts are:</p> <ul> <li>a barrier for many users and make it more likely they will drop out</li> <li>difficult to build and maintain</li> </ul> <p>If you want to let users check the status of a one-off transaction, give them a unique reference number they can use along with their name or email address.</p> <p>Unique references are hard to remember so you should send them in an email or text message to the user.</p> <h2 id="how-it-works">How it works</h2> <p>If a user needs an account as part of your service:</p> <ul> <li>let them use as much of your service as possible before they need to create an account</li> <li>use clear and consistent language</li> <li>create a simple user journey</li> <li>make the sign-up process clear</li> </ul> <h3 id="use-clear-and-consistent-language">Use clear and consistent language</h3> <p>For consistency with other GOV.UK services, use the phrase ‘Create an account’ instead of ‘Register’, ‘Sign up’ or something else.</p> <p>Use labels like ‘Create a username’ and ‘Create a password’ rather than ‘Username’ and ‘Password’. This helps users to understand that they’re not being asked to enter an existing username or password.</p> <h3 id="create-a-simple-user-journey">Create a simple user journey</h3> <p>Make it clear what you need users to do when they create an account.</p> <p>Show a clear difference between creating an account and signing in. Presenting the options side by side is not enough because users might miss one of them or not understand the difference.</p> <div class="app-wcag-note" id="wcag-reuse-account-information" role="note"> <strong class="govuk-tag app-wcag-callout__tag"> WCAG 2.2 </strong> <p>Make sure users do not need to enter the same information more than once when creating an account, unless the information is no longer valid or it’s necessary for security reasons. Use the <a href="https://developer.mozilla.org/en-US/docs/Web/HTML/Attributes/autocomplete">HTML autocomplete attribute</a> to allow password managers and user agents to automatically populate fields. This is to comply with <a href="https://www.w3.org/WAI/WCAG22/Understanding/redundant-entry.html">WCAG 2.2 success criterion 3.3.7 Redundant entry</a>.</p> </div> <h3 id="make-the-sign-up-process-clear">Make the sign-up process clear</h3> <p>If a user fails to create an account they might not be able to use your service at all.</p> <p>Make sure the account creation screen is solely about that task. Do not add any distracting content or links.</p> <h3 id="avoid-using-security-measures-such-as-captchas">Avoid using security measures such as CAPTCHAs</h3> <p><abbr title="Completely Automated Public Turing Test to Tell Computers and Humans Apart">CAPTCHAs</abbr> and similar tests require users to recognise words or pictures.</p> <p>These are tests of cognitive function, which might be difficult for some users. Users can also struggle to recognise specific words or pictures due to differences in culture and locale.</p> <div class="app-wcag-note" id="wcag-avoid-cognitive-test" role="note"> <strong class="govuk-tag app-wcag-callout__tag"> WCAG 2.2 </strong> <p>Avoid making users do a cognitive test to use your service. If you do, you must also offer an alternative method. This is to comply with <a href="https://www.w3.org/WAI/WCAG22/Understanding/accessible-authentication-minimum">WCAG 2.2 success criterion 3.3.8 Accessible authentication (minimum)</a>.</p> <p>See more about <a href="https://www.gov.uk/service-manual/technology/using-captchas">using CAPTCHAs and why they’re problematic</a> in the Service Manual. <a href="https://www.w3.org/WAI/WCAG22/Understanding/accessible-authentication-minimum#object-recognition">WCAG lists some other security measures</a> you can implement to prevent misuse and automated abuse in your service.</p> </div> <h3 id="never-use-national-insurance-numbers-to-verify-a-users-identity">Never use National Insurance numbers to verify a user’s identity</h3> <p>If you currently use National Insurance numbers to verify identity, find out how to <a href="https://www.gov.uk/service-manual/technology/protecting-your-service-against-fraud#avoid-using-national-insurance-numbers-to-verify-identity">protect your service against fraud</a>.</p> </div> <h2 class="govuk-heading-l govuk-!-padding-top-7" id="help-improve-this-page">Help improve this pattern</h2> <p class="govuk-body"> To help make sure that this page is useful, relevant and up to date, you can: </p> <ul class="govuk-list govuk-list--bullet"> <li> take part in the <a class="govuk-link app-contact-panel__link" href="https://github.com/alphagov/govuk-design-system-backlog/issues/41"> ‘Create accounts’ discussion on GitHub </a> and share your research </li> <li> <a class="govuk-link app-contact-panel__link" href="https://github.com/alphagov/govuk-design-system/edit/main/src/patterns/create-accounts/index.md">propose a change on GitHub</a> – read more about <a class="govuk-link app-contact-panel__link" href="/community/propose-a-content-change-using-github/"> how to propose changes in GitHub </a> </li> </ul> <div class="app-contact-panel"> <h2 class="app-contact-panel__heading">Need help?</h2> <p class="govuk-body app-contact-panel__body"> If you’ve got a question about the GOV.UK Design System, <a class="govuk-link" href="/get-in-touch/">contact the team</a>. </p> </div> </main> </div> <div class="app-back-to-top app-back-to-top--hidden" data-module="app-back-to-top"> <a class="govuk-link govuk-link--no-visited-state app-back-to-top__link" href="#top"> <svg role="presentation" focusable="false" class="app-back-to-top__icon" xmlns="http://www.w3.org/2000/svg" width="13" height="17" viewBox="0 0 13 17"> <path fill="currentColor" d="M6.5 0L0 6.5 1.4 8l4-4v12.7h2V4l4.3 4L13 6.4z"></path> </svg>Back to top </a> </div> </div> <footer class="govuk-footer app-footer"> <div class="govuk-width-container app-width-container"> <div class="govuk-footer__meta"> <div class="govuk-footer__meta-item govuk-footer__meta-item--grow"> <h2 class="govuk-visually-hidden">Support links</h2> <ul class="govuk-footer__inline-list"> <li class="govuk-footer__inline-list-item"> <a class="govuk-footer__link" href="/accessibility-statement/"> Accessibility statement </a> </li> <li class="govuk-footer__inline-list-item"> <a class="govuk-footer__link" href="/sitemap/"> Sitemap </a> </li> <li class="govuk-footer__inline-list-item"> <a class="govuk-footer__link" href="/cookies/"> Cookies </a> </li> <li class="govuk-footer__inline-list-item"> <a class="govuk-footer__link" href="/privacy-policy/"> Privacy </a> </li> </ul> <div class="govuk-footer__meta-custom"> Built by the <a href="/design-system-team/" class="govuk-footer__link">GOV.UK Design System team</a> </div> <svg aria-hidden="true" focusable="false" class="govuk-footer__licence-logo" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 483.2 195.7" height="17" width="41" > <path fill="currentColor" d="M421.5 142.8V.1l-50.7 32.3v161.1h112.4v-50.7zm-122.3-9.6A47.12 47.12 0 0 1 221 97.8c0-26 21.1-47.1 47.1-47.1 16.7 0 31.4 8.7 39.7 21.8l42.7-27.2A97.63 97.63 0 0 0 268.1 0c-36.5 0-68.3 20.1-85.1 49.7A98 98 0 0 0 97.8 0C43.9 0 0 43.9 0 97.8s43.9 97.8 97.8 97.8c36.5 0 68.3-20.1 85.1-49.7a97.76 97.76 0 0 0 149.6 25.4l19.4 22.2h3v-87.8h-80l24.3 27.5zM97.8 145c-26 0-47.1-21.1-47.1-47.1s21.1-47.1 47.1-47.1 47.2 21 47.2 47S123.8 145 97.8 145" /> </svg> <span class="govuk-footer__licence-description"> All content is available under the <a class="govuk-footer__link" href="https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/" rel="license" >Open Government Licence v3.0</a>, except where otherwise stated </span> </div> <div class="govuk-footer__meta-item"> <a class="govuk-footer__link govuk-footer__copyright-logo" href="https://www.nationalarchives.gov.uk/information-management/re-using-public-sector-information/uk-government-licensing-framework/crown-copyright/" > © Crown copyright </a> </div> </div> </div> </footer> <script type="module" src="/javascripts/application-f59bf1e64302757cb67086172d7d4999.js"></script> </body> </html>

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Create accounts – GOV.UK Design System