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Команда Argus по работе с клиентами постоянно предоставляет пользователям наших сервисов дополнительные услуги – от регистрации в системе и настройки до проведения тренингов по использованию нашей платформы.</span></p> <p><span>Наша цель – это успех вашего бизнеса. Мы поможем ориентироваться в огромном объеме ежедневно публикуемых Argus данных путем разъяснения кодов котировок и взаимосвязи событий. Если же вам требуется более детальный разбор, мы даем возможность консультаций с командой наших экспертов рынка.</span></p></div></div></div></div></div></div></div></div><div class="component "><div class="component-content"><div class="BreakoutPromo_breakoutPromo__qXYiV gradient"><img alt="Поддержка Argus" loading="lazy" width="1600" height="610" decoding="async" data-nimg="1" class="BreakoutPromo_image__XCaXJ" style="color:transparent" srcSet="/_next/image?url=%2F-%2Fmedia%2Fproject%2Fargusmedia%2Fmainsite%2Fimages%2Fcomponents02%2Fcontact-us-form%2Fcontactusform1600x555_010.jpg%3Fh%3D530%26iar%3D0%26w%3D1600%26rev%3D-1%26hash%3D5CA11D5195E39E6EC29F2237A4A3E59C&w=1920&q=75 1x, /_next/image?url=%2F-%2Fmedia%2Fproject%2Fargusmedia%2Fmainsite%2Fimages%2Fcomponents02%2Fcontact-us-form%2Fcontactusform1600x555_010.jpg%3Fh%3D530%26iar%3D0%26w%3D1600%26rev%3D-1%26hash%3D5CA11D5195E39E6EC29F2237A4A3E59C&w=3840&q=75 2x" src="/_next/image?url=%2F-%2Fmedia%2Fproject%2Fargusmedia%2Fmainsite%2Fimages%2Fcomponents02%2Fcontact-us-form%2Fcontactusform1600x555_010.jpg%3Fh%3D530%26iar%3D0%26w%3D1600%26rev%3D-1%26hash%3D5CA11D5195E39E6EC29F2237A4A3E59C&w=3840&q=75"/><div class="BreakoutPromo_content__LYBeY"><div class="container BreakoutPromo_inheritHeight__OYtPg"><div class="row BreakoutPromo_inheritHeight__OYtPg"><div class="col-12 col-lg-6"><div class="BreakoutPromo_text__AgBd2"><h2 class="qa-breakoutpromo-title undefined">Поддержка</h2><p class="qa-breakoutpromo-text">Наши специалисты по обслуживанию клиентов работают во всех часовых поясах и готовы оказать техническую поддержку клиентам в любое время. Если вам не пришел по электронной почте какой-либо из ожидаемых вами отчетов Argus, вы не можете изменить настройки получения информации, вам не удается войти в систему Argus Direct или у вас возникли какие-либо другие вопросы, напишите нам по адресу support@argusmedia.com.</p><a href="mailto:support@argusmedia.com?subject=Training+and+support" class="qa-breakoutpromo-cta cta large" title="">Связаться с нами</a></div></div></div></div></div></div></div></div><div class="component component-padding white"><div class="component-content"><div class="container"><div class="row"><div class="col-12 col-lg-7"><h2 class="qa-accordion-title section-heading">Часто задаваемые вопросы</h2><p class="qa-accordion-text">Ниже приведены ответы на некоторые вопросы, которые мы получаем от наших клиентов. Если вы не смогли найти необходимую информацию, обращайтесь к нам по адресу support@argusmedia.com.</p></div></div><div><div class="qa-accordion-items Accordion_item__wwVZ1 "><button type="button" aria-expanded="false" aria-controls="accordion-fc7665d3-433a-46bd-b108-b3a31125bdf3-panel-0" id="accordion-fc7665d3-433a-46bd-b108-b3a31125bdf3-button-0" class="Accordion_button__6ui4x"><h3 class="qa-accordion-item-title Accordion_heading__GP7y0 large cta">1. Я не знаю или не помню свой пароль для одной из платформ Argus. Как мне сменить пароль?</h3></button><div id="accordion-fc7665d3-433a-46bd-b108-b3a31125bdf3-button-0" role="region" aria-labelledby="accordion-fc7665d3-433a-46bd-b108-b3a31125bdf3-button-0" class="qa-accordion-item-content Accordion_description__7Jnfh">В большинстве случаев это можно сделать на специальной странице https://myaccount.argusmedia.com/forgotten-password. Если этот способ не сработает, напишите нам по адресу support@argusmedia.com для получения дополнительной информации.</div></div><div class="qa-accordion-items Accordion_item__wwVZ1 "><button type="button" aria-expanded="false" aria-controls="accordion-b3103107-ea79-414f-88b3-5fa3b8a4425a-panel-1" id="accordion-b3103107-ea79-414f-88b3-5fa3b8a4425a-button-1" class="Accordion_button__6ui4x"><h3 class="qa-accordion-item-title Accordion_heading__GP7y0 large cta">2. Мне не пришел отчет Argus по электронной почте. Как мне получить копию отчета?</h3></button><div id="accordion-b3103107-ea79-414f-88b3-5fa3b8a4425a-button-1" role="region" aria-labelledby="accordion-b3103107-ea79-414f-88b3-5fa3b8a4425a-button-1" class="qa-accordion-item-content Accordion_description__7Jnfh">Если в вашу подписку входит доступ к одной из платформ Argus, вы можете скачать копии отчетов, на которые вы подписаны, нажав на вкладку «Издания» в верхней части страницы. Там вы можете выбрать нужный вам отчет и нажать кнопку pdf, чтобы скачать его последнюю версию.</div></div><div class="qa-accordion-items Accordion_item__wwVZ1 "><button type="button" aria-expanded="false" aria-controls="accordion-2f74e189-3069-47b3-af9e-a7229cd90689-panel-2" id="accordion-2f74e189-3069-47b3-af9e-a7229cd90689-button-2" class="Accordion_button__6ui4x"><h3 class="qa-accordion-item-title Accordion_heading__GP7y0 large cta">3. Где можно найти график публикации отчетов Argus?</h3></button><div id="accordion-2f74e189-3069-47b3-af9e-a7229cd90689-button-2" role="region" aria-labelledby="accordion-2f74e189-3069-47b3-af9e-a7229cd90689-button-2" class="qa-accordion-item-content Accordion_description__7Jnfh">Подробную информацию о графике публикации отчетов, в том числе о случаях переноса выпуска или отсутствия данных в каких-либо отчетах или о тех или иных странах, можно найти <a href="/ru/methodology/publishing-schedule">здесь</a>.</div></div><div class="qa-accordion-items Accordion_item__wwVZ1 "><button type="button" aria-expanded="false" aria-controls="accordion-59ebd43b-db1a-4106-90e4-13c2d84fb5ff-panel-3" id="accordion-59ebd43b-db1a-4106-90e4-13c2d84fb5ff-button-3" class="Accordion_button__6ui4x"><h3 class="qa-accordion-item-title Accordion_heading__GP7y0 large cta">4. Как настроить получение рассылок Argus?</h3></button><div id="accordion-59ebd43b-db1a-4106-90e4-13c2d84fb5ff-button-3" role="region" aria-labelledby="accordion-59ebd43b-db1a-4106-90e4-13c2d84fb5ff-button-3" class="qa-accordion-item-content Accordion_description__7Jnfh">На платформе Argus Direct вы можете перейти на <a rel="noopener noreferrer" href="https://direct.argusmedia.com/settings/alerts" target="_blank">страницу</a>, где можно включить или отключить оповещения по электронной почте о публикациях, котировках и новостях.</div></div><div class="qa-accordion-items Accordion_item__wwVZ1 "><button type="button" aria-expanded="false" aria-controls="accordion-76543f09-b6c6-41e9-92e9-85794905faec-panel-4" id="accordion-76543f09-b6c6-41e9-92e9-85794905faec-button-4" class="Accordion_button__6ui4x"><h3 class="qa-accordion-item-title Accordion_heading__GP7y0 large cta">5. Я хотел бы получать данные на регулярной основе. Какие варианты предлагает Argus?</h3></button><div id="accordion-76543f09-b6c6-41e9-92e9-85794905faec-button-4" role="region" aria-labelledby="accordion-76543f09-b6c6-41e9-92e9-85794905faec-button-4" class="qa-accordion-item-content Accordion_description__7Jnfh">Argus может предоставлять данные через канал FTP с использованием протоколов FTP, FTPS и SFTP, а также через интерфейс API с использованием протоколов SOAP и REST. За дополнительной информацией обращайтесь к вашему менеджеру по работе с клиентами или пишите на электронный адрес support@argusmedia.com.</div></div><div class="qa-accordion-items Accordion_item__wwVZ1 "><button type="button" aria-expanded="false" aria-controls="accordion-e5f9d3f4-f34c-4b3e-898f-ed51f3ee9fca-panel-5" id="accordion-e5f9d3f4-f34c-4b3e-898f-ed51f3ee9fca-button-5" class="Accordion_button__6ui4x"><h3 class="qa-accordion-item-title Accordion_heading__GP7y0 large cta">6. Как скачать надстройку Argus Direct for Spreadsheets для Excel?</h3></button><div id="accordion-e5f9d3f4-f34c-4b3e-898f-ed51f3ee9fca-button-5" role="region" aria-labelledby="accordion-e5f9d3f4-f34c-4b3e-898f-ed51f3ee9fca-button-5" class="qa-accordion-item-content Accordion_description__7Jnfh">Установочный файл можно <a href="/ru/solutions/how-we-deliver/client-portal">скачать здесь</a>.</div></div><div class="qa-accordion-items Accordion_item__wwVZ1 "><button type="button" aria-expanded="false" aria-controls="accordion-ad8483db-4349-4724-ae69-184af6d169bb-panel-6" id="accordion-ad8483db-4349-4724-ae69-184af6d169bb-button-6" class="Accordion_button__6ui4x"><h3 class="qa-accordion-item-title Accordion_heading__GP7y0 large cta">7. Я работаю в СМИ, могу ли я поговорить с экспертом Argus на определенную тему, связанную с рынком?</h3></button><div id="accordion-ad8483db-4349-4724-ae69-184af6d169bb-button-6" role="region" aria-labelledby="accordion-ad8483db-4349-4724-ae69-184af6d169bb-button-6" class="qa-accordion-item-content Accordion_description__7Jnfh">Argus рад предоставить исторические данные, экспертные комментарии и анализ рынка аккредитованным средствам массовой информации. По этой ссылке представители СМИ могут найти дополнительную информацию, включая наши <a href="/ru/about-argus/media-centre/press-releases">пресс-релизы и контакты для прессы</a>.</div></div><div class="qa-accordion-items Accordion_item__wwVZ1 "><button type="button" aria-expanded="false" aria-controls="accordion-22f1ddf8-4c0c-4edf-b28b-0f5fdfc9f48b-panel-7" id="accordion-22f1ddf8-4c0c-4edf-b28b-0f5fdfc9f48b-button-7" class="Accordion_button__6ui4x"><h3 class="qa-accordion-item-title Accordion_heading__GP7y0 large cta">8. 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