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Shopify Data Processing Addendum - Shopify

<!DOCTYPE html><html lang="en"><head><title>Shopify Data Processing Addendum - Shopify</title><meta charSet="utf-8"/><meta name="viewport" content="width=device-width,initial-scale=1"/><meta name="description" content="Shopify’s list of terms and conditions that apply to all users that access or use the Shopify API or any associated information or other data."/><meta property="fb:pages" content="20409006880"/><meta property="fb:app_id" content="847460188612391"/><meta property="og:type" content="website"/><meta property="og:site_name" content="Shopify"/><meta property="og:title" content="Shopify Data Processing Addendum"/><meta property="og:description" content="Shopify’s list of terms and conditions that apply to all users that access or use the Shopify API or any associated information or other data."/><meta property="og:image" 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Store themes"><div class="text-base font-medium"><span class="inline-block arrow-animation">Customize your store<span class="sr-only">.</span></span></div><div class="text-sm text-shade-30 group-hover:text-white">Store themes</div></a></li><li class="flex mb-6 pr-4"><a class="group inline-block w-full text-white hover:text-white" href="https://apps.shopify.com/" aria-label="External source: Find business apps . Shopify app store"><div class="text-base font-medium"><span class="inline-block arrow-animation">Find business apps<span class="sr-only">.</span></span></div><div class="text-sm text-shade-30 group-hover:text-white">Shopify app store</div></a></li><li class="flex mb-6 pr-4"><a class="group inline-block w-full text-white hover:text-white" href="/domains"><div class="text-base font-medium"><span class="inline-block arrow-animation">Own your site domain<span class="sr-only">.</span></span></div><div class="text-sm text-shade-30 group-hover:text-white">Domains &amp; hosting</div></a></li><li class="flex mb-6 pr-4"><a class="group inline-block w-full text-white hover:text-white" href="/tools"><div class="text-base font-medium"><span class="inline-block arrow-animation">Explore free business tools<span class="sr-only">.</span></span></div><div class="text-sm text-shade-30 group-hover:text-white">Tools to run your business</div></a></li></ul></div><div class="col-span-3 col-start-4 pt-8 text-white -translate-y-[30px]" data-background="transparent_dark"><div class="flex items-center border-shade-30 mb-6 border-b pb-4 text-lg font-bold border-shade-70"><span aria-hidden="true" class="-ml-2 lg:ml-0 mr-3 md:mr-3 inline-block h-10 w-10"><svg width="40" height="40" fill="none"><g clip-path="url(#white_circle_svg__a)"><path d="M12.75 21.5v4c0 .966 2.35 1.75 5.25 1.75s5.25-.784 5.25-1.75v-4m4-7c0 .966-2.35 1.75-5.25 1.75s-5.25-.784-5.25-1.75m10.5 0c0-.966-2.35-1.75-5.25-1.75s-5.25.784-5.25 1.75m10.5 0v4.25c0 .46-.533.88-1.405 1.192M16.75 14.5V17m6.5 4.25c0 .966-2.35 1.75-5.25 1.75s-5.25-.784-5.25-1.75S15.1 19.5 18 19.5s5.25.784 5.25 1.75Zm16-1.25c0 10.631-8.619 19.25-19.25 19.25S.75 30.631.75 20 9.369.75 20 .75 39.25 9.369 39.25 20Z" stroke="url(#sell_svg__a)" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path></g></svg></span><span id="subNavItem-Sell" class="font-bold text-t7 inline-block text-white">Sell</span></div><ul class="pb-2" aria-labelledby="subNavItem-Sell"><li class="flex mb-6 pr-4"><a class="group inline-block w-full text-white hover:text-white" href="/sell"><div class="text-base font-medium"><span class="inline-block arrow-animation">Sell your products<span class="sr-only">.</span></span></div><div class="text-sm text-shade-30 group-hover:text-white">Sell online or in person</div></a></li><li class="flex mb-6 pr-4"><a class="group inline-block w-full text-white hover:text-white" href="/checkout"><div class="text-base font-medium"><span class="inline-block arrow-animation">Check out customers<span class="sr-only">.</span></span></div><div class="text-sm text-shade-30 group-hover:text-white">World-class checkout</div></a></li><li class="flex mb-6 pr-4"><a class="group inline-block w-full text-white hover:text-white" href="/online"><div class="text-base font-medium"><span class="inline-block arrow-animation">Sell online<span class="sr-only">.</span></span></div><div class="text-sm text-shade-30 group-hover:text-white">Grow your business online</div></a></li><li class="flex mb-6 pr-4"><a class="group inline-block w-full text-white hover:text-white" href="/channels"><div class="text-base font-medium"><span class="inline-block arrow-animation">Sell across channels<span class="sr-only">.</span></span></div><div class="text-sm text-shade-30 group-hover:text-white">Reach millions of shoppers and boost sales</div></a></li><li class="flex mb-6 pr-4"><a class="group inline-block w-full text-white hover:text-white" href="/pos"><div class="text-base font-medium"><span class="inline-block arrow-animation">Sell in person<span class="sr-only">.</span></span></div><div class="text-sm text-shade-30 group-hover:text-white">Point of Sale (POS)</div></a></li><li class="flex mb-6 pr-4"><a class="group inline-block w-full text-white hover:text-white" href="/markets"><div class="text-base font-medium"><span class="inline-block arrow-animation">Sell globally<span class="sr-only">.</span></span></div><div class="text-sm text-shade-30 group-hover:text-white">International sales</div></a></li><li class="flex mb-6 pr-4"><a class="group inline-block w-full text-white hover:text-white" href="/plus/solutions/b2b-ecommerce"><div class="text-base font-medium"><span class="inline-block arrow-animation">Sell wholesale &amp; direct<span class="sr-only">.</span></span></div><div class="text-sm text-shade-30 group-hover:text-white">Business-to-business (B2B)</div></a></li><li class="flex mb-6 pr-4"><a class="group inline-block w-full text-white hover:text-white" href="/payments"><div class="text-base font-medium"><span class="inline-block arrow-animation">Accept online payments<span class="sr-only">.</span></span></div><div class="text-sm text-shade-30 group-hover:text-white">Set up forms of payment</div></a></li></ul></div><div class="col-span-3 col-start-7 pt-8 text-white -translate-y-[30px]" data-background="transparent_dark"><div class="flex items-center border-shade-30 mb-6 border-b pb-4 text-lg font-bold border-shade-70"><span aria-hidden="true" class="-ml-2 lg:ml-0 mr-3 md:mr-3 inline-block h-10 w-10"><svg width="40" height="40" fill="none"><g clip-path="url(#white_circle_svg__a)"><path d="m12.75 19.25 5.5-5.5m1 2.5v-3.5h-3.5m-2 14.5h.5a1 1 0 0 0 1-1v-2.5a1 1 0 0 0-1-1h-.5a1 1 0 0 0-1 1v2.5a1 1 0 0 0 1 1Zm6 0h.5a1 1 0 0 0 1-1v-5.5a1 1 0 0 0-1-1h-.5a1 1 0 0 0-1 1v5.5a1 1 0 0 0 1 1Zm6 0h.5a1 1 0 0 0 1-1v-12.5a1 1 0 0 0-1-1h-.5a1 1 0 0 0-1 1v12.5a1 1 0 0 0 1 1ZM39.25 20c0 10.631-8.619 19.25-19.25 19.25S.75 30.631.75 20 9.369.75 20 .75 39.25 9.369 39.25 20Z" stroke="url(#market_svg__a)" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path></g></svg></span><span id="subNavItem-Market" class="font-bold text-t7 inline-block text-white">Market</span></div><ul class="pb-2" aria-labelledby="subNavItem-Market"><li class="flex mb-6 pr-4"><a class="group inline-block w-full text-white hover:text-white" href="/marketing"><div class="text-base font-medium"><span class="inline-block arrow-animation">Market your business<span class="sr-only">.</span></span></div><div class="text-sm text-shade-30 group-hover:text-white">Reach &amp; retain customers</div></a></li><li class="flex mb-6 pr-4"><a class="group inline-block w-full text-white hover:text-white" href="/facebook-instagram"><div class="text-base font-medium"><span class="inline-block arrow-animation">Market across social<span class="sr-only">.</span></span></div><div class="text-sm text-shade-30 group-hover:text-white">Social media integrations</div></a></li><li class="flex mb-6 pr-4"><a class="group inline-block w-full text-white hover:text-white" href="/inbox"><div class="text-base font-medium"><span class="inline-block arrow-animation">Chat with customers<span class="sr-only">.</span></span></div><div class="text-sm text-shade-30 group-hover:text-white">Shopify Inbox</div></a></li><li class="flex mb-6 pr-4"><a class="group inline-block w-full text-white hover:text-white" href="/email-marketing"><div class="text-base font-medium"><span class="inline-block arrow-animation">Nurture customers<span class="sr-only">.</span></span></div><div class="text-sm text-shade-30 group-hover:text-white">Shopify Email</div></a></li><li class="flex mb-6 pr-4"><a class="group inline-block w-full text-white hover:text-white" href="/segmentation"><div class="text-base font-medium"><span class="inline-block arrow-animation">Know your audience<span class="sr-only">.</span></span></div><div class="text-sm text-shade-30 group-hover:text-white">Gain customer insights</div></a></li></ul></div><div class="col-span-3 col-start-10 pt-8 text-white -translate-y-[30px]" data-background="transparent_dark"><div class="flex items-center border-shade-30 mb-6 border-b pb-4 text-lg font-bold border-shade-70"><span aria-hidden="true" class="-ml-2 lg:ml-0 mr-3 md:mr-3 inline-block h-10 w-10"><svg width="40" height="40" fill="none"><g clip-path="url(#white_circle_svg__a)"><path d="M12.75 15.75c0 1.243.75 2.5 2.25 2.5s2.5-1.257 2.5-2.5c0 1.243 1 2.5 2.5 2.5s2.5-1.257 2.5-2.5c0 1.243 1 2.5 2.5 2.5s2.25-1.257 2.25-2.5m-12.5 11.5h10.5a2 2 0 0 0 2-2v-9.067a2 2 0 0 0-.179-.827l-.538-1.184A2 2 0 0 0 24.713 13h-9.425a2 2 0 0 0-1.82 1.172l-.538 1.184a2 2 0 0 0-.18.827v9.067a2 2 0 0 0 2 2Zm3-3.5a2 2 0 0 1 2-2h.5a2 2 0 0 1 2 2v3.5h-4.5v-3.5ZM39.25 20c0 10.631-8.619 19.25-19.25 19.25S.75 30.631.75 20 9.369.75 20 .75 39.25 9.369 39.25 20Z" stroke="url(#manage_svg__a)" stroke-width="1.5" stroke-linecap="round"></path></g></svg></span><span id="subNavItem-Manage" class="font-bold text-t7 inline-block text-white">Manage</span></div><ul class="pb-2" aria-labelledby="subNavItem-Manage"><li class="flex mb-6 pr-4"><a class="group inline-block w-full text-white hover:text-white" href="/manage"><div class="text-base font-medium"><span class="inline-block arrow-animation">Manage your business<span class="sr-only">.</span></span></div><div class="text-sm text-shade-30 group-hover:text-white">Track sales, orders &amp; analytics</div></a></li><li class="flex mb-6 pr-4"><a class="group inline-block w-full text-white hover:text-white" href="/finance"><div class="text-base font-medium"><span class="inline-block arrow-animation">Manage your finances &amp; access funding<span class="sr-only">.</span></span></div><div class="text-sm text-shade-30 group-hover:text-white">Shopify Finance</div></a></li><li class="flex mb-6 pr-4"><a class="group inline-block w-full text-white hover:text-white" href="/analytics"><div class="text-base font-medium"><span class="inline-block arrow-animation">Measure your performance<span class="sr-only">.</span></span></div><div class="text-sm text-shade-30 group-hover:text-white">Analytics and Reporting</div></a></li><li class="flex mb-6 pr-4"><a class="group inline-block w-full text-white hover:text-white" href="/shipping"><div class="text-base font-medium"><span class="inline-block arrow-animation">Ship orders faster<span class="sr-only">.</span></span></div><div class="text-sm text-shade-30 group-hover:text-white">Shopify Shipping</div></a></li><li class="flex mb-6 pr-4"><a class="group inline-block w-full text-white hover:text-white" href="/orders"><div class="text-base font-medium"><span class="inline-block arrow-animation">Manage your stock &amp; orders<span class="sr-only">.</span></span></div><div class="text-sm text-shade-30 group-hover:text-white">Inventory &amp; order management</div></a></li><li class="flex mb-6 pr-4"><a class="group inline-block w-full text-white hover:text-white" href="/fulfillment"><div class="text-base font-medium"><span class="inline-block arrow-animation">Outsource fulfillment &amp; returns<span class="sr-only">.</span></span></div><div class="text-sm text-shade-30 group-hover:text-white">Shopify Fulfillment Network</div></a></li><li class="flex mb-6 pr-4"><a class="group inline-block w-full text-white hover:text-white" href="/flow"><div class="text-base font-medium"><span class="inline-block arrow-animation">Automate your business<span class="sr-only">.</span></span></div><div class="text-sm text-shade-30 group-hover:text-white">Shopify Flow</div></a></li></ul></div></div></div><div class="absolute bottom-0 inset-x-0 overflow-hidden z-20"><div class="container grid grid-cols-4 sm:grid-cols-8 md:grid-cols-12 gap-x-gutter gap-y-0"><div class="col-span-12 col-start-1 scheme-white:bg-shade-10 scheme-transparent-light:bg-shade-10 scheme-black:bg-shade-90 scheme-transparent-dark:bg-shade-90 relative after:absolute after:left-full after:top-[-1px] after:w-[100vw] after:h-[calc(100%+1px)] scheme-white:after:bg-shade-10 scheme-transparent-light:after:bg-shade-10 scheme-black:after:bg-shade-90 scheme-transparent-dark:after:bg-shade-90 scheme-black:text-white scheme-transparent-dark:text-white -ml-[var(--margin)] -mt-8 md:mt-0 pl-[var(--margin)] pt-6 before:content-[&#x27;&#x27;] before:absolute before:right-full before:top-[-1px] before:w-[100vw] before:h-[calc(100%+1px)] scheme-white:before:bg-shade-10 scheme-transparent-light:before:bg-shade-10 scheme-black:before:bg-shade-90 scheme-transparent-dark:before:bg-shade-90 border-t scheme-white:border-shade-20 scheme-transparent-light:border-shade-20 scheme-black:border-shade-70 scheme-transparent-dark:border-shade-70 before:border-t scheme-white:before:border-shade-20 scheme-transparent-light:before:border-shade-20 scheme-black:before:border-shade-70 scheme-transparent-dark:before:border-shade-70 after:border-t scheme-white:after:border-shade-20 scheme-transparent-light:after:border-shade-20 scheme-black:after:border-shade-70 scheme-transparent-dark:after:border-shade-70 text-black -translate-y-[30px]" data-background="transparent_dark"><ul class="grid grid-cols-12 gap-x-gutter gap-y-0 pb-0"><li class="flex mb-6 pr-4 border-r border-shade-30 last:border-0 col-span-3"><a class="group inline-block w-full text-white hover:text-white" href="https://shopify.dev" aria-label="External source: Shopify Developers . Build with Shopify&#x27;s powerful APIs"><div class="text-base font-medium"><span class="inline-block arrow-animation">Shopify Developers<span class="sr-only">.</span></span></div><div class="text-sm text-shade-30 group-hover:text-white">Build with Shopify&#x27;s powerful APIs</div></a></li><li class="flex mb-6 pr-4 border-r border-shade-30 last:border-0 col-span-3"><a class="group inline-block w-full text-white hover:text-white" href="/plus"><div class="text-base font-medium"><span class="inline-block arrow-animation">Plus<span class="sr-only">.</span></span></div><div class="text-sm text-shade-30 group-hover:text-white">A commerce solution for growing digital brands</div></a></li><li class="flex mb-6 pr-4 border-r border-shade-30 last:border-0 col-span-3"><a class="group inline-block w-full text-white hover:text-white" href="/enterprise"><div class="text-base font-medium"><span class="inline-block arrow-animation">Enterprise<span class="sr-only">.</span></span></div><div class="text-sm text-shade-30 group-hover:text-white">Solutions for the world&#x27;s largest brands</div></a></li><li class="flex mb-6 pr-4 border-r border-shade-30 last:border-0 col-span-3"><a class="group inline-block w-full text-white hover:text-white" href="/products"><div class="text-base font-medium"><span class="inline-block arrow-animation">All Products<span class="sr-only">.</span></span></div><div class="text-sm text-shade-30 group-hover:text-white">Explore all Shopify products &amp; features</div></a></li></ul></div></div></div></div></li><li class="mr-8 text-base"><div class="flex h-full"><a class="flex items-center hover:underline text-white hover:text-white" href="/pricing">Pricing</a></div></li><li class="mr-8 text-base"><div class="relative flex h-full after:content[&quot;&quot;] after:block after:h-[3px] after:w-full after:absolute after:bottom-0 after:scale-0 after:origin-left after:transition-transform after:duration-[350ms] after:ease-[bezier(0.66, 0.66, 0.34, 1.00)] after:motion-reduce:transition-none hover:underline after:bg-white text-white"><button type="button" class="bg-transparent whitespace-nowrap" data-component-name="Resources-toggle-open" aria-controls="ResourcesDesktopMenu" aria-expanded="false" aria-haspopup="true"><span class="mr-3">Resources</span><div aria-hidden="true" class="relative inline-block h-[7px] w-3 cursor-pointer"><div class="inline-block rounded border-b-8 h-2 w-[2px] origin-center transition-all ease-[bezier(0.66, 0.66, 0.34, 1.00)] duration-[350ms] motion-reduce:transition-none border-white bg-white -translate-x-[3px] rotate-[135deg]"></div><div class="inline-block rounded border-b-8 h-2 w-[2px] origin-center transition-all ease-[bezier(0.66, 0.66, 0.34, 1.00)] duration-[350ms] motion-reduce:transition-none border-white bg-white -rotate-[135deg]"></div></div></button></div><div id="ResourcesDesktopMenu" class="absolute inset-x-0 top-global-header z-[21] transition-transform duration-[452ms] ease-[cubic-bezier(0.26,1.00,0.48,1.00)] motion-reduce:transition-none before:absolute before:inset-x-0 before:top-0 before:w-full before:h-full before:left-0 before:shadow-xl before:pointer-events-none before:z-10 bg-black text-white opacity-0 pointer-events-none -translate-y-[10px]"><div class="relative no-scrollbar overflow-y-auto overflow-x-clip max-h-[calc(100vh-72px)] z-20"><div class="container grid grid-cols-4 sm:grid-cols-8 md:grid-cols-12 gap-x-gutter gap-y-0"><div class="col-span-3 col-start-1 pt-8 text-white -translate-y-[30px]" data-background="transparent_dark"><div class="flex items-center border-shade-30 mb-6 border-b pb-4 text-lg font-bold border-shade-70"><span aria-hidden="true" class="-ml-2 lg:ml-0 mr-3 md:mr-3 inline-block h-10 w-10"><svg width="40" height="40" fill="none"><g clip-path="url(#help-and-support_svg__a)"><circle cx="20" cy="20" r="19.25" stroke="currentColor" stroke-width="1.5"></circle><path d="M20 20v6" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"></path><path d="M20 16.5a1.5 1.5 0 1 0 0-3 1.5 1.5 0 0 0 0 3Z" fill="currentColor"></path></g></svg></span><span id="subNavItem-Help and support" class="font-bold text-t7 inline-block text-white">Help and support</span></div><ul class="pb-2" aria-labelledby="subNavItem-Help and support"><li class="flex mb-6 pr-4"><a class="group inline-block w-full text-white hover:text-white" href="https://help.shopify.com/en/" aria-label="External source: Help and support . Get 24/7 support"><div class="text-base font-medium"><span class="inline-block arrow-animation">Help and support<span class="sr-only">.</span></span></div><div class="text-sm text-shade-30 group-hover:text-white">Get 24/7 support</div></a></li><li class="flex mb-6 pr-4"><a class="group inline-block w-full text-white hover:text-white" href="/blog/topics/guides"><div class="text-base font-medium"><span class="inline-block arrow-animation">How-to guides<span class="sr-only">.</span></span></div><div class="text-sm text-shade-30 group-hover:text-white">Read in-depth business guides</div></a></li><li class="flex mb-6 pr-4"><a class="group inline-block w-full text-white hover:text-white" href="https://academy.shopify.com" aria-label="External source: Business courses . Learn from proven experts"><div class="text-base font-medium"><span class="inline-block arrow-animation">Business courses<span class="sr-only">.</span></span></div><div class="text-sm text-shade-30 group-hover:text-white">Learn from proven experts</div></a></li><li class="flex mb-6 pr-4"><a class="group inline-block w-full text-white hover:text-white" href="/blog"><div class="text-base font-medium"><span class="inline-block arrow-animation">Shopify blog<span class="sr-only">.</span></span></div><div class="text-sm text-shade-30 group-hover:text-white">Business strategy tips</div></a></li></ul></div><div class="col-span-6 col-start-4 pt-8 text-white -translate-y-[30px]" data-background="transparent_dark"><div class="flex items-center border-shade-30 mb-6 border-b pb-4 text-lg font-bold border-shade-70"><span aria-hidden="true" class="-ml-2 lg:ml-0 mr-3 md:mr-3 inline-block h-10 w-10"><svg width="40" height="40" fill="none"><g clip-path="url(#white_circle_svg__a)" stroke="currentColor" stroke-width="1.5"><circle cx="20" cy="20" r="19.25"></circle><path d="m22.023 15.04 3 3M12.75 27.25l4.25-1 9.95-9.95a1 1 0 0 0 0-1.413l-1.837-1.836a1 1 0 0 0-1.414 0L13.75 23l-1 4.25Z" stroke-linecap="round" stroke-linejoin="round"></path></g></svg></span><span id="subNavItem-Popular topics" class="font-bold text-t7 inline-block text-white">Popular topics</span></div><ul class="pb-2 columns-2" aria-labelledby="subNavItem-Popular topics"><li class="flex mb-6 pr-4"><a class="group inline-block w-full text-white hover:text-white" href="/blog/what-is-shopify"><div class="text-base font-medium"><span class="inline-block arrow-animation">What is Shopify?<span class="sr-only">.</span></span></div><div class="text-sm text-shade-30 group-hover:text-white">How our commerce platform works</div></a></li><li class="flex mb-6 pr-4"><a class="group inline-block w-full text-white hover:text-white" href="/editions"><div class="text-base font-medium"><span class="inline-block arrow-animation">Shopify Editions<span class="sr-only">.</span></span></div><div class="text-sm text-shade-30 group-hover:text-white">New, innovative Shopify products</div></a></li><li class="flex mb-6 pr-4"><a class="group inline-block w-full text-white hover:text-white" href="/blog/topics/founder-stories"><div class="text-base font-medium"><span class="inline-block arrow-animation">Founder stories<span class="sr-only">.</span></span></div><div class="text-sm text-shade-30 group-hover:text-white">Learn from successful merchants</div></a></li><li class="flex mb-6 pr-4"><a class="group inline-block w-full text-white hover:text-white" href="/blog/how-to-build-a-brand"><div class="text-base font-medium"><span class="inline-block arrow-animation">Branding<span class="sr-only">.</span></span></div><div class="text-sm text-shade-30 group-hover:text-white">Build your brand from scratch</div></a></li><li class="flex mb-6 pr-4"><a class="group inline-block w-full text-white hover:text-white" href="/blog/marketing-plan"><div class="text-base font-medium"><span class="inline-block arrow-animation">Marketing<span class="sr-only">.</span></span></div><div class="text-sm text-shade-30 group-hover:text-white">Build a marketing plan</div></a></li><li class="flex mb-6 pr-4"><a class="group inline-block w-full text-white hover:text-white" href="/blog/ecommerce-seo-beginners-guide"><div class="text-base font-medium"><span class="inline-block arrow-animation">Ecommerce SEO<span class="sr-only">.</span></span></div><div class="text-sm text-shade-30 group-hover:text-white">Improve your search ranking</div></a></li><li class="flex mb-6 pr-4"><a class="group inline-block w-full text-white hover:text-white" href="/blog/topics/social-media-optimization"><div class="text-base font-medium"><span class="inline-block arrow-animation">Social media strategy<span class="sr-only">.</span></span></div><div class="text-sm text-shade-30 group-hover:text-white">Turn social into sales</div></a></li><li class="flex mb-6 pr-4"><a class="group inline-block w-full text-white hover:text-white" href="/blog/how-to-scale-small-business"><div class="text-base font-medium"><span class="inline-block arrow-animation">Business growth<span class="sr-only">.</span></span></div><div class="text-sm text-shade-30 group-hover:text-white">Scale your business</div></a></li></ul></div><div class="col-span-3 col-start-10 pt-8 scheme-white:bg-shade-10 scheme-transparent-light:bg-shade-10 scheme-black:bg-shade-90 scheme-transparent-dark:bg-shade-90 pl-10 relative after:absolute after:left-full after:top-[-1px] after:w-[100vw] after:h-[calc(100%+1px)] scheme-white:after:bg-shade-10 scheme-transparent-light:after:bg-shade-10 scheme-black:after:bg-shade-90 scheme-transparent-dark:after:bg-shade-90 scheme-black:text-white scheme-transparent-dark:text-white border-l scheme-white:border-shade-20 scheme-transparent-light:border-shade-20 scheme-black:border-shade-70 scheme-transparent-dark:border-shade-70 text-black -translate-y-[30px]" data-background="transparent_dark"><div class="flex items-center border-shade-30 mb-6 border-b pb-4 text-lg font-bold border-shade-70"><span aria-hidden="true" class="-ml-2 lg:ml-0 mr-3 md:mr-3 inline-block h-10 w-10"><svg width="40" height="40" fill="none"><g clip-path="url(#white_circle_svg__a)" stroke="currentColor" stroke-width="1.5"><circle cx="20" cy="20" r="19.25"></circle><path d="M16.75 16.75v-2a2 2 0 0 1 2-2h2.5a2 2 0 0 1 2 2v2m-2 4v1.5a1 1 0 0 1-1 1h-.5a1 1 0 0 1-1-1v-1.5m2.5 0a1 1 0 0 0-1-1h-.5a1 1 0 0 0-1 1m2.5 0h6m-8.5 0h-6m2 6.5h10.5a2 2 0 0 0 2-2v-6.5a2 2 0 0 0-2-2h-10.5a2 2 0 0 0-2 2v6.5a2 2 0 0 0 2 2Z"></path></g></svg></span><span id="subNavItem-Essential tools" class="font-bold text-t7 inline-block text-white">Essential tools</span></div><ul class="pb-2" aria-labelledby="subNavItem-Essential tools"><li class="flex mb-6 pr-4"><a class="group inline-block w-full text-white hover:text-white" href="/tools/logo-maker"><div class="text-base 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before:z-10 bg-black text-white opacity-0 pointer-events-none -translate-y-[10px]"><div class="relative no-scrollbar overflow-y-auto overflow-x-clip max-h-[calc(100vh-72px)] z-20"><div class="container grid grid-cols-4 sm:grid-cols-8 md:grid-cols-12 gap-x-gutter gap-y-0"><div class="col-span-12 col-start-1 pt-8 text-white -translate-y-[30px]" data-background="transparent_dark"><ul class="grid grid-cols-12 gap-x-gutter gap-y-0 pb-0"><li class="flex mb-6 pr-4 border-r border-shade-30 last:border-0 col-span-3"><span aria-hidden="true" class="-ml-2 lg:ml-0 mr-3 md:mr-3 inline-block h-10 w-10"><svg width="41" height="42" viewBox="0 0 41 42" fill="none" xmlns="http://www.w3.org/2000/svg"><g clip-path="url(#clip0_213_1921)"><path d="M39.5 21C39.5 31.6315 30.8815 40.25 20.25 40.25C9.61852 40.25 1 31.6315 1 21C1 10.3685 9.61852 1.75 20.25 1.75C30.8815 1.75 39.5 10.3685 39.5 21Z" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path><rect x="13" y="14" 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stroke-linecap="round"></path><path d="M16 17C16 16.4477 16.4477 16 17 16H24C24.5523 16 25 16.4477 25 17V18C25 18.5523 24.5523 19 24 19H17C16.4477 19 16 18.5523 16 18V17Z" stroke="currentColor" stroke-width="1.5"></path><rect x="13" y="13" width="15" height="15" rx="2" stroke="currentColor" stroke-width="1.5"></rect></g><defs><clipPath id="clip0_213_1927"><rect width="40.5" height="40.5" fill="white" transform="translate(0.25 0.75)"></rect></clipPath></defs></svg></span><a class="group inline-block w-full text-white hover:text-white" href="/editions/summer2024"><div class="text-base font-medium"><span class="inline-block arrow-animation">Summer ’24 Edition<span class="sr-only">.</span></span></div><div class="text-sm text-shade-30 group-hover:text-white">The latest 100+ product updates</div></a></li><li class="flex mb-6 pr-4 border-r border-shade-30 last:border-0 col-span-3"><span aria-hidden="true" class="-ml-2 lg:ml-0 mr-3 md:mr-3 inline-block h-10 w-10"><svg width="41" height="42" 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stop-color="#4F58AA"></stop></linearGradient></defs></svg></header><main role="main" id="main" tabindex="-1" class="focus-visible:outline-none"><section class="grid gap-y-2xl grid-cols-full pb-4xl bg-section-dark-bg text-section-dark-text pt-4xl" data-section-name="" data-component-name="" data-viewable-component="true" data-mode="dark"><div class="container grid grid-cols-4 sm:grid-cols-8 md:grid-cols-12 gap-x-gutter gap-y-2xl" data-component-name="section-header"><div class="col-span-4 xs:col-span-4 sm:col-span-8 md:col-span-10 lg:col-span-8 xl:col-span-8 xs:col-start-1 sm:col-start-1 md:col-start-2 lg:col-start-3 xl:col-start-3"><div class="text-center text-section-dark-text" data-mode="dark" data-component-name="heading-group"><h1 class="richtext text-t1">Shopify Data Processing Addendum</h1></div></div></div></section><section class="grid gap-y-2xl grid-cols-full pb-4xl bg-section-light-bg text-section-light-text pt-4xl" data-section-name="" data-component-name="" data-viewable-component="true" data-mode="light"><div class="container grid grid-cols-4 sm:grid-cols-8 md:grid-cols-12 gap-x-gutter gap-y-2xl"><div class="col-span-4 xs:col-span-4 sm:col-span-6 md:col-span-8 lg:col-span-3 xs:col-start-1 sm:col-start-2 md:col-start-3 lg:col-start-1 relative flex flex-col"><nav class="overflow-y-auto lg:max-h-[80vh] no-scrollbar sticky top-28 flex flex-col gap-y-sm"><h2 class="text-t7 uppercase font-bold leading-none" data-component-name="kicker">Table of Contents</h2><ol><li class="py-3 lg:pl-6 lg:pr-gutter lg:border-l-[3px] transition-colors hover:border-black border-shade-30"><a class="text-shade-70 hover:text-black transition-colors hover:underline active:text-shade-50" href="#i-p-u-r-p-o-s-e">I. PURPOSE</a></li><li class="py-3 lg:pl-6 lg:pr-gutter lg:border-l-[3px] transition-colors hover:border-black border-shade-30"><a class="text-shade-70 hover:text-black transition-colors hover:underline active:text-shade-50" href="#i-i-d-e-f-i-n-i-t-i-o-n-s">II. DEFINITIONS</a></li><li class="py-3 lg:pl-6 lg:pr-gutter lg:border-l-[3px] transition-colors hover:border-black border-shade-30"><a class="text-shade-70 hover:text-black transition-colors hover:underline active:text-shade-50" href="#i-i-i-n-a-t-u-r-e-o-f-t-h-e-p-r-o-c-e-s-s-i-n-g-a-n-d-r-o-l-e-s-o-f-t-h-e-p-a-r-t-i-e-s">III. NATURE OF THE PROCESSING AND ROLES OF THE PARTIES</a></li><li class="py-3 lg:pl-6 lg:pr-gutter lg:border-l-[3px] transition-colors hover:border-black border-shade-30"><a class="text-shade-70 hover:text-black transition-colors hover:underline active:text-shade-50" href="#i-v-o-b-l-i-g-a-t-i-o-n-s-o-f-p-a-r-t-i-e-s">IV. OBLIGATIONS OF PARTIES</a></li><li class="py-3 lg:pl-6 lg:pr-gutter lg:border-l-[3px] transition-colors hover:border-black border-shade-30"><a class="text-shade-70 hover:text-black transition-colors hover:underline active:text-shade-50" href="#v-u-s-d-a-t-a-p-r-o-t-e-c-t-i-o-n-l-a-w-s">V. U.S. DATA PROTECTION LAWS</a></li><li class="py-3 lg:pl-6 lg:pr-gutter lg:border-l-[3px] transition-colors hover:border-black border-shade-30"><a class="text-shade-70 hover:text-black transition-colors hover:underline active:text-shade-50" href="#v-i-m-i-s-c-e-l-l-a-n-e-o-u-s">VI. MISCELLANEOUS</a></li><li class="py-3 lg:pl-6 lg:pr-gutter lg:border-l-[3px] transition-colors hover:border-black border-shade-30"><a class="text-shade-70 hover:text-black transition-colors hover:underline active:text-shade-50" href="#v-i-i-appendices">VII Appendices</a></li><hr class="lg:hidden mt-xl"/></ol></nav></div><div class="col-span-4 xs:col-span-4 sm:col-span-6 md:col-span-8 lg:col-span-7 xs:col-start-1 sm:col-start-2 md:col-start-3 lg:col-start-4 relative flex flex-col gap-y-xl"><div data-mode="light"><div class="richtext text-body-base"><div class="legal-intro"> Last updated on: September 10, 2024 </div> <h1 class="text-t3">Shopify Data Processing Addendum</h1><h2 id="i-p-u-r-p-o-s-e" class="text-t4">I. PURPOSE</h2><p>This Shopify Data Processing Addendum (“DPA”) supplements and is incorporated by reference into the <a href="https://www.shopify.com/legal/terms">Shopify Terms of Service</a>, together with any terms applicable to any additional Shopify services that you choose to use (the “Terms”) by and between You (or “Merchant”), and the Shopify Contracting Entity as set forth in the Terms (“Shopify”), which outline the specific business purposes and services related to the DPA. In case of any conflict between the Terms and this DPA, the DPA shall prevail with respect to the processing of Your Personal Data.</p><p>Where the processing of Personal Data under the DPA is subject to data protection requirements in the European Economic Area (the “EEA”), the United Kingdom (the “UK”) or Switzerland, <a href="#bookmark=id.26in1rg"><strong>Appendix C</strong></a> supplements this DPA. In case of any conflict between <strong>Appendix C</strong> and other sections of this DPA, <strong>Appendix C</strong> shall prevail with respect to the processing of Your Personal Data subject to EEA, UK and Swiss privacy requirements.</p><p>You and Shopify (each a “Party”, together the “Parties”), agree that this DPA sets forth the Parties’ obligations governing the processing of Your Personal Data in connection with the Terms and Your use of the Services. For the avoidance of doubt, this DPA shall not apply to Shopify’s processing of any Personal Data as a Data Controller, including of Personal Data about Customers that it receives as a result of the Customer’s direct relationship or intentional interaction with Shopify, such as through Shopify’s consumer facing services like Shop and Shop Pay.</p><h2 id="i-i-d-e-f-i-n-i-t-i-o-n-s" class="text-t4">II. DEFINITIONS</h2><p>Capitalized terms used but not defined in this DPA shall have the same meaning given to them in the Terms:</p><p><strong>A. Applicable Data Protection Law(s)</strong>: Any data protection or privacy laws applicable to Shopify’s processing of Your Personal Data under the Terms, their implementing regulations and secondary legislation, each as may be amended, updated or replaced from time to time, including (as applicable, based on the location or residence of Merchant and/or Your Customer(s)): </br></p><p><strong>1.</strong> Canada’s Personal Information Protection and Electronic Documents Act 2000 (“PIPEDA”); </br></p><p><strong>2.</strong> the (a) California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA”), (b) Virginia Consumer Data Protection Act, (c) Colorado Privacy Act, (d) Connecticut Data Privacy Act, (e) Utah Consumer Privacy Act, (f) Oregon Consumer Privacy Act, (g) Texas Data Privacy and Security Act, (h) Montana Consumer Data Privacy Act and (i) once effective, similar comprehensive privacy laws in other U.S. states (together, “U.S. Data Protection Laws”); </br></p><p><strong>3.</strong> General Data Protection Regulation (Regulation (EU) 2016/679) (“GDPR”) and any applicable national implementing laws; </br></p><p><strong>4.</strong> EU e-Privacy Directive (Directive 2002/58/EC), as amended (“e-Privacy Law”); </br></p><p><strong>5.</strong> UK General Data Protection Regulation (“UK GDPR”) and the UK Data Protection Act 2018 (“UK DPA”); </br></p><p><strong>6.</strong> Singapore’s Personal Data Protection Act 2012 (“PDPA”); and </br></p><p><strong>7.</strong> Swiss Federal Data Protection Act (&quot;Swiss FDPA&quot;)</p><p><strong>B. Customer</strong>: An individual or entity that visits, engages with, and/or purchases a product, good, or service from Your Store(s).</br></p><p><strong>C. Personal Data</strong>: Information or data defined as ‘personal data,’ ‘personal information,’ or ‘personally identifiable information’ (or analogous term) under Applicable Data Protection Laws from or about Your Customers that is made available to Shopify (or third-parties acting on Shopify’s behalf) by You (or third-parties acting on Your behalf) as part of using the Services, as well as other personal data You choose to share with Shopify about Your Customers as part of using the Services. For clarity, Personal Data shall not include any personal data about Customers that Shopify processes as a Data Controller and/or receives as a result of the Customer’s direct relationship or intentional interaction with Shopify or with other Shopify merchants.</br></p><p><strong>D. Data Rights Request</strong>: A valid and lawful request by an individual to exercise available rights pertaining to Personal Data under an Applicable Data Protection Law.</br></p><p><strong>E. Data Controller</strong>: The Party that determines the purposes and means of the processing of Personal Data, or as otherwise defined under any Applicable Data Protection Law.</br></p><p><strong>F. Data Processor or Service Provider</strong>: The Party or other entity or business that provides services on behalf of and processes Personal Data at the direction and on behalf of the Data Controller, and shall be interpreted in accordance with the Applicable Data Protection Laws.</br></p><p><strong>G. Personal Data Breach</strong>: In relation to Your Personal Data, shall be interpreted in accordance with Applicable Data Protection Law.</br></p><p><strong>H.</strong> “<strong>Process</strong>,” “<strong>processes</strong>,” or “<strong>processing</strong>”: (a) Any operation or set of operations which is performed on Personal Data or on sets of Personal Data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction; or (b) the definition given to such term(s) under the Applicable Data Protection Law.</br></p><p><strong>I.</strong> “<strong>Subprocessor(s)</strong>”: Affiliated companies or third-party Data Processors or Service Providers that may process Personal Data at Shopify’s direction for the purpose of providing the Services.</br></p><p><strong>J.</strong> “<strong>You</strong>,” “<strong>Your</strong>,” or <strong>“Merchant”</strong>: Means the business that uses the Services and is a Party to the Terms with Shopify.</p><h2 id="i-i-i-n-a-t-u-r-e-o-f-t-h-e-p-r-o-c-e-s-s-i-n-g-a-n-d-r-o-l-e-s-o-f-t-h-e-p-a-r-t-i-e-s" class="text-t4">III. NATURE OF THE PROCESSING AND ROLES OF THE PARTIES</h2><p>Shopify receives and processes Your Personal Data in order to provide You with the Services and as otherwise set forth below. Depending on which of the Services You request or use, Shopify will process the categories of Personal Data set forth at <strong>Appendix A,</strong> in the manner and on the bases contained therein.</p><p>Shopify shall only process Your Personal Data as a Data Processor or Service Provider as necessary to provide and improve its Services or as otherwise permitted by Applicable Data Protection Laws. As part of its provision and ongoing improvement of its Services, Shopify may aggregate, anonymize or de-identify Your Personal Data.</p><p>To the extent Shopify receives from You Personal Data that has been de-identified, Shopify will maintain and use the data only in a de-identified fashion.</p><h2 id="i-v-o-b-l-i-g-a-t-i-o-n-s-o-f-p-a-r-t-i-e-s" class="text-t4">IV. OBLIGATIONS OF PARTIES</h2><p>The following section describes the Parties’ respective obligations with respect to the processing of Personal Data covered by this DPA.</p><h3 class="text-t5">A. General Compliance</h3><p><strong>1.</strong> The Parties will comply with their respective obligations under Applicable Data Protection Laws.</br></p><p><strong>2.</strong> Shopify shall have no obligation to interpret or advise You on Your obligations under Applicable Data Protection Laws, including with respect to Personal Data covered by this DPA. You are solely responsible for determining Your legal and regulatory obligations, including evaluating whether the technical and organizational measures of the Services are consistent with Your independent legal and regulatory obligations.</p><h3 class="text-t5">B. Shopify’s Obligations</h3><p><strong>1. Data Security</strong></br> Shopify will implement and maintain appropriate technical and organizational measures designed to protect Your Personal Data against unauthorized or unlawful processing and against accidental loss, destruction, damage, theft, alteration, or disclosure, as set forth in <strong>Appendix B</strong>.</p><p><strong>2. Personal Data Breach Notification and Investigation</strong> </br> a) As required by Applicable Data Protection Laws, Shopify will provide notice to You upon Shopify confirming any Personal Data Breach.</br></p><p>b) Such notice shall include the information required under Applicable Data Protection Laws to the extent such information is reasonably available to Shopify. Shopify’s response to, or notice of, a Personal Data Breach is not an acknowledgment by Shopify of any fault or liability.</b></p><p>c) Shopify agrees to investigate any Personal Data Breach, and use commercially reasonable efforts to identify, prevent, mitigate, and remedy the effects.</p><p><strong>3. Data Rights Requests</strong> </br> a) To the extent required under Applicable Data Protection Laws, Shopify will facilitate Your ability to process and respond to Data Rights Requests from Your Customers related to Your use of the Services.</br></p><p>b) To obtain assistance in responding to any such Data Rights Request, forward the Request to Shopify <a href="https://help.shopify.com/en/manual/privacy-and-security/privacy/processing-customer-data-requests">via the Shopify Merchant administrative console/portal</a>, unless Shopify notifies You of a different mechanism.</p><h3 class="text-t5">C. Your Obligations With Respect to Personal Data</h3><p><strong>1. Privacy Notices and Transparency:</strong> You represent and warrant that You are in compliance with all obligations under Applicable Data Protection Laws to provide notice and transparency concerning Your processing of Personal Data under the Terms and in connection with Your use of the Services. To the extent required under Applicable Data Protection Laws, You shall communicate to the relevant individuals all disclosures necessary for Shopify to lawfully and fairly process Personal Data in connection with this DPA, including by providing a link to Shopify’s <a href="https://www.shopify.com/legal/privacy">Privacy Policy</a> or to Your own Privacy Policy.</br></p><p><strong>2. Customer Rights and Permissions:</strong> You represent and warrant that You have all necessary rights, permissions, and consents to make available Personal Data to Shopify in accordance with the Terms, Your use of the Services You receive and Applicable Data Protection Laws.</br></p><p><strong>3. Data Rights Requests:</strong> You represent and warrant that You provide the ability for Your Customers to exercise Data Rights Requests, as required under Applicable Data Protection Laws, with respect to all Personal Data processed by Shopify for which You are the Data Controller.</br></p><p><strong>4. Regulatory Inquiries:</strong> Unless prohibited by applicable law, You will notify us promptly in accordance with the Notice provision in the Terms of any governmental, regulatory or other third party inquiry or complaint concerning Your use of the Services.</p><h2 id="v-u-s-d-a-t-a-p-r-o-t-e-c-t-i-o-n-l-a-w-s" class="text-t4">V. U.S. DATA PROTECTION LAWS</h2><p>This section applies only to the extent that: (i) U.S. Data Protection Laws apply to You in connection with Your use of the Services; and (ii) the following provisions are required by U.S. Data Protection Laws and You are a “business” or “controller” under these laws.</p><p><strong>A.</strong> Shopify will not: (i) retain, use, or disclose such Personal Data outside its direct business relationship with You or for any other purpose other than for the limited and specified purposes identified in this DPA and/or the Terms, including retaining, using or disclosing such Personal Data for a commercial purpose other than for the limited and specified purposes identified in this DPA, and/or the Terms, (ii) &quot;sell&quot; or “share” such Personal Data within the meaning of the CCPA; or (iii) combine such Personal Data with Personal Data that it receives from other sources, in each case except as permitted under U.S. Data Protection Laws.</b></p><p><strong>B.</strong> Shopify will (i) provide the same level of privacy protection required of businesses or Data Controllers by such laws, and inform You if it determines that it can no longer meet these obligations, in which case You may take reasonable and appropriate steps to stop or remediate any unauthorized processing of such Personal Data, (ii) ensure personnel who it authorizes to process Personal Data either enter into written confidentiality agreements or are subject to statutory obligations of confidentiality, (iii) upon reasonable written request, and as part of enabling You to take reasonable and appropriate steps to ensure Shopify uses such Personal Data in a manner consistent with U.S. Data Protection Laws, provide the SOC2 report showing a reasonable assessment of Shopify’s information security program; and (iv) upon termination of its Services to You, Shopify will initiate its purge process to delete or de-identify the Personal Data.</b></p><p><strong>C.</strong> You represent and warrant that You will not share with Shopify any Personal Data of an individual who has exercised an opt-out right that You have committed to honoring or any sensitive Personal Data of an individual who has not consented to the processing of such sensitive data.</p><h2 id="v-i-m-i-s-c-e-l-l-a-n-e-o-u-s" class="text-t4">VI. MISCELLANEOUS</h2><p><strong>A. Global Data Transfers</strong></br> You acknowledge that Personal Data may be transferred and processed in any country in which Shopify, its affiliated companies or third party service providers are located (including in Singapore and Canada). Any transfer of Personal Data to these recipients will be made in compliance with Applicable Data Protection Laws. For more information on international data transfers, where Shopify is subject to privacy requirements in the EEA, the UK, or Switzerland, see section II(B)(8) of <strong>Appendix C</strong>.</p><p><strong>B. Response to Legal Requests</strong></br></p><ol> <li><p>You acknowledge that, in the course of providing the Services to You, Shopify may share Your Personal Data (i) to comply with legal requirements or to respond to court orders or other similar government or regulatory demands; or (ii) to prevent or investigate suspected fraud, threats to physical safety, illegal activity, or violations of a contract (such as the <a href="https://www.shopify.com/legal/terms">Terms</a>) or our policies (such as our <a href="https://www.shopify.com/legal/aup">Acceptable Use Policy</a>).</br></p></li> <li><p>Shopify will make reasonable efforts before producing such Personal Data to ensure that such disclosure is permitted under Applicable Data Protection Laws and will be treated as confidential information under the applicable legal framework.</p></li> </ol> <p><strong>C. Disclosure in Corporate Transactions</strong></br> You acknowledge that, in the course of providing the Services to You, Shopify may be required to share Personal Data with potential counterparties to any corporate or restructuring transaction.</p><p><strong>D. Shopify’s Use of Subprocessors/Service Providers</strong></br></p><ol> <li><p>You acknowledge that, in the course of providing the Services to You, Shopify may use Subprocessors to process Personal Data. Shopify maintains an updated <a href="https://help.shopify.com/en/manual/your-account/privacy/subprocessors">list of all Subprocessors</a> used. If Applicable Data Protection Laws grant you such rights, You may object to Shopify’s use of a Subprocessor, and if Shopify is unable or unwilling to accommodate such requests, You may, in accordance with such laws, terminate Your use of the impacted Services within 30 days of such notification in accordance with the Terms.</br></p></li> <li><p>Shopify’s use of Subprocessors to process Personal Data that You provide will be in compliance with Applicable Data Protection Laws. Where Shopify engages a Subprocessor, Shopify will enter into a written agreement with the Subprocessor that imposes contractual obligations that are substantially the same as the ones set out in this DPA.</p></li> </ol> <p><strong>E. DPA Amendment</strong></br> You acknowledge and agree that Shopify may amend this DPA from time to time by posting the relevant amended and restated DPA on Shopify’s website, available at <a href="https://shopify.com/legal/dpa"><strong>https://shopify.com/legal/dpa</strong></a> and such amendments to the DPA are effective as of the date of posting. Your continued use of the Services after the amended DPA is posted to Shopify’s website constitutes Your agreement to, and acceptance of, the amended DPA. If You do not agree to any changes to the DPA, do not continue to use the Service.</p><h2 id="v-i-i-appendices" class="text-t4">VII Appendices</h2><ol> <li><strong><a href="#appendix-a-categories-of-personal-data">Appendix A</a> - Categories of Personal Data</strong></li> <li><strong><a href="#appendix-b-data-security">Appendix B</a> - Data Security</strong></li> <li><strong><a href="#appendix-c-gdpr-uk-gdpr-and-switzerland-data-processing-appendix">Appendix C</a> - GDPR, UK GDPR, and Switzerland Data Processing Appendix</strong></li> </ol> <h3 class="text-t5">APPENDIX A: CATEGORIES OF PERSONAL DATA</h3><p>As part of Your use of the Services, and depending on which Services You use, we may receive and process the following categories of Personal Data to provide the Services:</p><ul> <li>Customer name, email, contact, billing and shipping information.</li> <li>Purchase and other transaction information from Your Store(s).</li> <li>Update(s) about the status of transaction(s) with You or Your Store(s)</li> <li>Customer activity in Your Store(s), including products viewed and/or included in shopping carts.</li> <li>Customer preference signals, including Global Privacy Control (“GPC”), opt-out and opt-in signals.</li> <li>Customer device information for device(s) used when visiting Your Store(s), including IP address, browser, and network activity.</li> <li>Other information about the Customers’ interactions with You.</li> <li>Any other Personal Data You choose to make available with Shopify.</li> </ul> <h3 class="text-t5">APPENDIX B: DATA SECURITY</h3><p>Shopify will maintain an information security program designed to (a) enable You to secure Your Personal Data against unauthorized or unlawful processing and against accidental loss, destruction, damage, theft, alteration, or disclosure; (b) identify reasonably foreseeable risks to the security and availability of the Services You receive; and (c) minimize security risks to the Services.</p><p><strong>I. Shopify’s information security program will include the following safeguards:</strong></p><p><strong>A. Logical Security</strong></p><ol> <li><p><strong>Access Controls</strong> Shopify will make its systems accessible only to authorized personnel, and only as necessary to maintain and provide the Services. Shopify will maintain access controls and policies designed to manage authorizations for access to its systems, including through the use of firewalls and/or other technology and authentication controls.</p></li> <li><p><strong>Restricted User Access</strong> Shopify will (i) provision and restrict access to its systems in accordance with least privilege principles based on personnel job functions, and (ii) require two-factor authentication (2FA) for access to its systems.</p></li> <li><p><strong>Vulnerability Assessments</strong> Shopify will maintain a vulnerability assessment and penetration testing program, responsible for investigating and tracking identified issues with the Services to resolution where necessary.</p></li> <li><p><strong>Application Security</strong> Shopify maintains an application security program responsible for protecting Services from application security threats.</p></li> <li><p><strong>Change Management</strong> Shopify will maintain controls designed to log, authorize, test, approve and document changes to existing Services resources, and will document change details within its change management or deployment tools. Shopify will test changes according to its change management standards prior to migration to production.</p></li> <li><p><strong>Data Integrity</strong> As appropriate, Shopify will maintain controls designed to provide data integrity during transmission, storage and processing within the Services.</p></li> <li><p><strong>Availability</strong> Shopify will (i) implement redundancy where appropriate for the Services to minimize the effect of a malfunction on the Services, (ii) design the Services to anticipate and tolerate failures, and (iii) implement appropriate processes designed to move Personal Data traffic away from the affected areas when necessary to recover from failures.</p></li> <li><p><strong>Business Continuity and Disaster Recovery</strong> Shopify will maintain a risk management program designed to support the continuity of its critical business functions, including processes and procedures for identification of, response to, and recovery from, events that could prevent or materially impair Shopify’s provision of the Services You receive.</p></li> <li><p><strong>Incident Management</strong> Shopify provides documentation for You to report security or availability incidents, ask security or availability questions, and submit information about potential security or availability issues. Shopify will maintain corrective action plans and incident response plans designed to detect, mitigate, investigate, and respond to potential security threats to the Services.</p></li> </ol> <p><strong>B. Physical Security</strong> Where necessary to protect Services, Shopify will (i) implement reasonable measures designed to prevent unauthorized physical access, damage, or interference to the Services, (ii) use appropriate control devices designed to restrict physical access to the Services to only authorized personnel who have a legitimate business need for such access, and (iii) perform periodic reviews to validate adherence with these standards.</p><p><strong>C. Shopify Employees</strong> Shopify employees who are authorized to access Personal Data are bound by obligations of confidentiality as part of their terms of employment. Shopify will implement and maintain employee security training programs regarding Shopify information security requirements. The security awareness training programs will be reviewed and updated periodically.</p><p><strong>II. Modifications to this Appendix</strong></p><p>Shopify reviews its security measures from time to time, and may update this Appendix in its sole discretion. Any such updates will replace prior versions of this Appendix as of the date that Shopify publishes the updated version.</p><h3 class="text-t5">APPENDIX C: GDPR, UK GDPR, AND SWITZERLAND DATA PROCESSING APPENDIX</h3><p>Where the processing of Personal Data under the DPA is subject to data protection requirements in the European Economic Area (the “EEA”), the United Kingdom (the “UK”), or Switzerland (collectively, “European Data Protection Laws”), Appendix C supplements this DPA.</p><p><u><strong>I. Nature of the Processing and Role of the Parties</strong></u></p><p><strong>A. Personal Data</strong></p><ol> <li>Under this Appendix You shall act as a Data Controller and Shopify shall act as a Data Processor with respect to the processing of Your Personal Data as described in Annex 1, as necessary to fulfill the business purposes outlined in the Terms and provide You with the Services You choose to use.</li> <li>For the avoidance of doubt, Shopify shall act as an independent Data Controller with respect to Personal Data about Customers that Shopify receives as a result of the Customer’s direct relationship or intentional interactions with Shopify, as described in Shopify’s <a href="https://www.shopify.com/legal/privacy">Privacy Policy</a>.</li> </ol> <p><u><strong>II. Obligations of the Parties</strong></u></p><p><strong>A. Your Obligations</strong></p><p>You shall comply with:</p><ul> <li>European Data Protection Laws binding on You in the performance of this Appendix; and</li> <li>Your obligations set out in the DPA, including Your obligations set forth in this Appendix.</li> </ul> <p>You represent and warrant that You have a valid legal basis for processing the Personal Data (including making any such data available to Shopify) and have obtained any necessary consents, rights and authorizations and given any necessary notices to individuals regarding Your disclosure of Personal Data to Shopify to enable Shopify’s processing of Personal Data to provide the Services, as required by European Data Protection Laws.</p><p><strong>B. Shopify’s Obligations</strong></p><p><strong>1. Instructions of the Controller and Infringement of European Data Protection Laws</strong> </br></p><p><strong>a)</strong> The Parties agree that the Terms together with this DPA constitute Your documented instructions regarding Shopify’s processing of Your Personal Data (“Documented instructions”).</br></p><p><strong>b)</strong> Shopify will process Personal Data as a Processor only: (i) in accordance with Your Documented instructions, or (ii) to comply with Shopify&#39;s obligations under applicable laws, subject to any notice requirements under European Union or European Union member state law to which Shopify is subject.</br></p><p><strong>c)</strong> Shopify will notify You if it receives an instruction that it reasonably determines infringes European Data Protection Laws (but Shopify has no obligation to actively monitor Your compliance with European Data Protection Laws).</br></p><p><strong>2. Confidentiality obligation</strong> </br></p><p>Shopify will ensure persons who it authorizes to process Personal Data either enter into written confidentiality agreements or are subject to statutory obligations of confidentiality.</p><p><strong>3. Security measures</strong> </br></p><p><strong>a)</strong> Shopify shall implement and maintain appropriate technical and organizational measures designed to protect Your Personal Data against unauthorized or unlawful processing and against accidental loss, destruction, damage, theft, unauthorized access, alteration, or disclosure, as set forth in Annex 2.</br></p><p><strong>b)</strong> Taking into account the nature of the Personal Data and related processing, Shopify shall provide such reasonable assistance as You may reasonably request to help You fulfill Your security obligations under European Data Protection Laws.</br></p><p><strong>c)</strong> Shopify shall provide You with notice, without undue delay, upon becoming aware of a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, Your Personal Data transmitted, stored or otherwise processed.</br></p><p><strong>d)</strong> Shopify agrees to investigate any such security breach and use commercially reasonable efforts to mitigate the effects.</br></p><p><strong>4. Subprocessors</strong> </br></p><p><strong>a)</strong> You generally authorize Shopify to engage Subprocessors to process Personal Data. You further agree that Shopify may engage its affiliates as Subprocessors.</br></p><p><strong>b)</strong> Shopify’s use of Subprocessors to process Your Personal Data will be in compliance with European Data Protection Laws.</br></p><p><strong>c)</strong> Shopify maintains an updated <a href="https://help.shopify.com/en/manual/your-account/privacy/subprocessors">list of all Subprocessors</a> as set forth in Annex 3. Shopify will update the list of Subprocessors as appropriate and provide You with a mechanism to obtain notice of the addition or replacement of a Subprocessor. You may object to Shopify’s use of a new Subprocessor.</br></p><p><strong>d)</strong> To the extent You object to Shopify’s use of a Subprocessor, and Shopify is unable or unwilling to accommodate such requests, You may terminate Your use of the impacted Services within 30 days of such notification in accordance with the Terms.</br></p><p><strong>e)</strong> Where Shopify engages a new Subprocessor, Shopify will enter into a written agreement with the Subprocessor and Shopify will impose, on the Subprocessor, contractual obligations that are substantially the same as the ones set out in this DPA. Shopify shall be fully liable for the acts and omissions of its Subprocessors to the same extent Shopify would be liable if performing the services of each Subprocessor directly under the terms of this DPA. Shopify’s liability will nevertheless be subject to the conditions and limitation of liability set forth in the Terms.</p><p><strong>5. Assistance to the Controller</strong></br> Taking into account the nature of Your Personal Data and related processing, Shopify shall provide such reasonable assistance as You may reasonably request to assist You in complying with Your obligations:</p><ul> <li>to respond to Data Rights Requests under European Data Protection Laws;</li> <li>to notify relevant authorities and/or data subjects of a Personal Data Breach;</li> <li>to conduct data protection impact assessments and prior consultations;</li> <li>to ensure the security of the processing in accordance with section 3.</li> </ul> <p><strong>6. Assessing compliance</strong></br></p><p><strong>a)</strong> Shopify may fulfill Your right of audit under European Data Protection Laws in relation to the processing of personal data by providing You - upon Your written request and subject to confidentiality - with:</br></p><p>(i) Shopify&#39;s most recent audit report results, either from Shopify&#39;s self-audits or prepared by an independent third party auditor;</br> (ii) additional information in Shopify&#39;s control if a data protection or governmental authority requests it.</br></p><p><strong>b)</strong> Provided that and only to the extent that European Data Protection Laws grant You this right, You may exercise Your Audit right: (i) to the extent that an independent internationally recognized auditor attests that Shopify&#39;s provision of an audit report does not provide sufficient information for You to verify Shopify&#39;s compliance with this DPA and with European Data Protection Laws or (ii) as necessary for You to respond to a government authority audit. Each audit must conform to the following parameters: (i) be conducted by an independent third party that will enter into a confidentiality agreement with Shopify; (ii) be limited in scope to matters reasonably required, and as mutually agreed upon, for You to assess Shopify&#39;s compliance with this DPA and the parties’ compliance with European Data Protection Laws; (iii) occur at a mutually agreed date and time and only during Shopify&#39;s regular business hours; (iv) occur no more than once annually (unless required under European Data Protection Laws); (v) cover only facilities controlled by Shopify; (vi) restrict findings to Personal Data only; and (vii) treat any results as confidential information to the fullest extent permitted by European Data Protection Laws. For clarification, Shopify will comply with any of Your rights under this section 6 in accordance with its confidentiality obligations with third parties.</p><p><strong>7. End of processing</strong></br></p><p><strong>a)</strong> During Your use of the Services, You may leverage account tools to access, return to yourself, or delete Personal Data.</br></p><p><strong>b)</strong> Following termination, Shopify will, at Your choice, delete or return Your Personal Data. Notwithstanding the foregoing, Shopify may retain Personal Data: (i) as required by law, including European Data Protection Laws; and (ii) in accordance with its standard backup or record retention policies, provided that, in either case, Shopify will maintain the confidentiality of, and otherwise comply with the applicable provisions of this DPA with respect to, retained Personal Data, and not further Process retained Personal Data except for such purpose(s) and duration permitted under such applicable laws.</p><p><strong>8. International Transfers</strong></br></p><p><strong>a)</strong> Subject to compliance with European Data Protection Laws, Shopify International Ltd. may transfer Personal Data processed under this Appendix outside of the EEA, the UK, and Switzerland as necessary to provide its Services (“International Transfers”).</br></p><p><strong>b)</strong> Such transfers consist primarily in transferring Personal Data to Shopify Inc., based in Canada which benefits from a decision of the EU Commission 2002/2/EC dated December 20, 2001 on the adequate protection of personal data provided by the Canadian Personal Information Protection and Electronic Documents Act.</br></p><p><strong>c)</strong> Any International Transfers to countries which do not ensure an adequate level of data protection within the meaning of the European Data Protection Laws, will be subject to appropriate safeguards including the following transfer mechanisms:</p><ul> <li>the relevant modules under the 2021 Standard Contractual Clauses approved by the European Commission in its decision 2021/914/EC dated June 4, 2021;</li> <li>the International Data Transfer Addendum to the European Commission’s standard contractual clauses for international data transfers issued by the UK Information Commissioner’s Office under S119A(1) of the UK Data Protection Act 2018;</li> <li>the 2021 Standard Contractual Clauses as amended to satisfy the requirements of the Swiss Federal Act on Data Protection (as amended from time to time) of June 19, 1992 as revised as of September 25, 2001; and</li> <li>any standard contractual clauses, international data transfer addendum or other clauses, addenda or transfer mechanisms that might replace the current clauses and addendum.</li> </ul> <p><strong>d)</strong> Shopify may, in its sole discretion, replace any transfer mechanism to ensure that data transfers comply with applicable laws. If a transfer is based on standard contractual clauses and such clauses are updated by the relevant authorities, such updated clauses or similar agreements will be incorporated into this DPA as if fully stated herein.</p><h3 class="text-t5 underline">ANNEX 1 - PERSONAL DATA</h3><p><strong>DESCRIPTION OF THE PROCESSING OF PERSONAL DATA</strong></p><p><u><strong>I. Subject Matter of the Processing</strong></u></p><p>Provision of Shopify Services to Merchant.</p><p><u><strong>II. Categories Of Data Subjects</strong></u></p><p>Customers of Merchant.</p><p><u><strong>III. Categories Of Personal Data Processed</strong></u></p><p>See <a href="#appendix-a-categories-of-personal-data">Appendix A</a> above.</p><p><u><strong>IV. Frequency of the transfer</strong></u></p><p>Continuous.</p><p><u><strong>V. Nature Of The Processing</strong></u></p><p>Collection, recording, hosting, access, use, transfer and deletion of Personal Data as described in the Terms.</p><p><u><strong>VI. Purposes For Which The Personal Data Is Processed On Behalf Of The Controller</strong></u></p><p>For the performance and improvement of the Services as described in the Terms.</p><p><u><strong>VII. Duration Of The Processing</strong></u></p><p>Duration of the Services under the Terms or applicable agreement, plus the period after such expiration until the anonymization, return, or deletion of data.</p><p><u><strong>VIII. Competent Supervisory Authority</strong></u> The competent supervisory authority will be the Data Protection Commission of Ireland.</p><h3 class="text-t5 underline">ANNEX 2 - SECURITY MEASURES</h3><p>Information on security measures is provided in <a href="#appendix-b-data-security">Appendix B</a> of the DPA.</p><h3 class="text-t5 underline">ANNEX 3 - LIST OF SUBPROCESSORS</h3><p>The Subprocessors used by Shopify for the performance of the Services under the Terms are listed <a href="https://help.shopify.com/en/manual/your-account/privacy/subprocessors">here</a>.</br></p><p>The Subprocessors will process the categories of Personal Data described above in connection with the Services for the duration of their agreement with Shopify.</p></div></div></div></div></section></main><footer class="relative flex flex-col font-shopifysans bg-black text-white" data-component-name="footer" data-viewable-component="true"><section class="container flex flex-col gap-16 py-16 my-0 sm:justify-start 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text-base font-normal hover:underline md:py-0.5 text-[#E0E0E0] hover:text-white" href="https://shop.app" aria-label="External source: Shop" data-component-name="shop">Shop</a></li><li><a class="mt-2 block py-3 text-base font-normal hover:underline md:py-0.5 text-[#E0E0E0] hover:text-white" href="/shop-pay" aria-label="Shop Pay" data-component-name="shop-pay">Shop Pay</a></li><li><a class="mt-2 block py-3 text-base font-normal hover:underline md:py-0.5 text-[#E0E0E0] hover:text-white" href="/plus" aria-label="Shopify Plus" data-component-name="shopify-plus">Shopify Plus</a></li><li><a class="mt-2 block py-3 text-base font-normal hover:underline md:py-0.5 text-[#E0E0E0] hover:text-white" href="/fulfillment" aria-label="Shopify Fulfillment Network" data-component-name="shopify-fulfillment-network">Shopify Fulfillment Network</a></li><li><a class="mt-2 block py-3 text-base font-normal hover:underline md:py-0.5 text-[#E0E0E0] hover:text-white" href="https://www.linkpop.com/" aria-label="External source: Linkpop" data-component-name="linkpop">Linkpop</a></li><li><a class="mt-2 block py-3 text-base font-normal hover:underline md:py-0.5 text-[#E0E0E0] hover:text-white" href="/enterprise" aria-label="Shopify for Enterprise" data-component-name="shopify-for-enterprise">Shopify for Enterprise</a></li></ul></div><div class="w-[calc(50%_-_1rem)] sm:w-fit" data-component-name="global-impact"><h2 class="text-base font-bold text-white">Global Impact</h2><ul class="mt-4 md:mt-6"><li><a class="mt-2 block py-3 text-base font-normal hover:underline md:py-0.5 text-[#E0E0E0] hover:text-white" href="/climate" aria-label="Sustainability" data-component-name="sustainability">Sustainability</a></li><li><a class="mt-2 block py-3 text-base font-normal hover:underline md:py-0.5 text-[#E0E0E0] hover:text-white" href="/about/social-impact" aria-label="Social Impact" data-component-name="social-impact">Social Impact</a></li><li><a class="mt-2 block py-3 text-base font-normal hover:underline md:py-0.5 text-[#E0E0E0] hover:text-white" href="https://www.shopify.com/1mbb" aria-label="External source: Build Black" data-component-name="build-black">Build Black</a></li><li><a class="mt-2 block py-3 text-base font-normal hover:underline md:py-0.5 text-[#E0E0E0] hover:text-white" href="https://buildnative.shop" aria-label="External source: Build Native" data-component-name="build-native">Build Native</a></li><li><a class="mt-2 block py-3 text-base font-normal hover:underline md:py-0.5 text-[#E0E0E0] hover:text-white" href="/plus/commerce-trends" aria-label="Research" data-component-name="research">Research</a></li></ul></div><div class="w-[calc(50%_-_1rem)] sm:w-fit" data-component-name="solutions"><h2 class="text-base font-bold text-white">Solutions</h2><ul class="mt-4 md:mt-6"><li><a class="mt-2 block py-3 text-base font-normal hover:underline md:py-0.5 text-[#E0E0E0] hover:text-white" href="/online" aria-label="Online Store Builder" data-component-name="online-store-builder">Online Store Builder</a></li><li><a class="mt-2 block py-3 text-base font-normal hover:underline md:py-0.5 text-[#E0E0E0] hover:text-white" href="/website/builder" aria-label="Website Builder" data-component-name="website-builder">Website Builder</a></li><li><a class="mt-2 block py-3 text-base font-normal hover:underline md:py-0.5 text-[#E0E0E0] hover:text-white" href="/tour/ecommerce-website" aria-label="Ecommerce Website" data-component-name="ecommerce-website">Ecommerce Website</a></li></ul></div></div></div></section><section class="border-t my-0 container max-sm:mx-0 xl:w-full border-white border-opacity-20 bg-inherit" data-section-name="footer" data-section-index="2" data-component-name="footer" data-viewable-component="true"><div class="flex flex-col items-center justify-center gap-4 py-8 sm:items-start sm:gap-8 lg:flex-row lg:justify-between lg:gap-10 bg-black text-white"><div class="mt-1 flex w-full flex-col items-center justify-center sm:flex-row sm:items-start sm:justify-start sm:gap-8 lg:gap-14"><div class="relative hidden sm:block" data-click-outside="dismiss" data-component-name="regions"><button aria-controls="regionSelector" aria-expanded="false" aria-haspopup="true" class="bg-transparent mx-auto md:inline-block py-3 text-[#E0E0E0] hover:text-white" type="button" data-component-name="region-selector-open" tabindex="0" aria-label="Region Navigation. Current: USA"><span class="inline-flex items-center"><svg viewBox="0 0 45 45" aria-hidden="true" focusable="false" class="mr-1 h-4 w-4 fill-white"><path d="M22.5 2A20.5 20.5 0 1 0 43 22.5 20.52 20.52 0 0 0 22.5 2zm-4.23 28.79A33.67 33.67 0 0 0 22 31a34.54 34.54 0 0 0 4.76-.33 30.45 30.45 0 0 1-4.26 9 30.41 30.41 0 0 1-4.23-8.88zM22 28a29.86 29.86 0 0 1-4.47-.34A31 31 0 0 1 17 22a29.87 29.87 0 0 1 .36-4.64A30.13 30.13 0 0 1 22 17a31 31 0 0 1 5.66.53A29.85 29.85 0 0 1 28 22a31 31 0 0 1-.5 5.5 31 31 0 0 1-5.5.5zm-7.64-1a25.22 25.22 0 0 1-9.15-4.5 24.89 24.89 0 0 1 9-4.48A33.56 33.56 0 0 0 14 22a34.61 34.61 0 0 0 .36 5zM22.5 5.21a25.25 25.25 0 0 1 4.5 9.15 34.61 34.61 0 0 0-5-.36 33.58 33.58 0 0 0-4 .24 25.24 25.24 0 0 1 4.5-9.03zm8.29 13.06a30.41 30.41 0 0 1 8.89 4.23 30.46 30.46 0 0 1-9 4.26A34.54 34.54 0 0 0 31 22a33.67 33.67 0 0 0-.21-3.73zm8.82.59A33.75 33.75 0 0 0 30.26 15a29.2 29.2 0 0 0-3.89-9.56 17.54 17.54 0 0 1 13.24 13.42zm-21-13.41a29.16 29.16 0 0 0-3.85 9.35 29.16 29.16 0 0 0-9.35 3.85A17.54 17.54 0 0 1 18.64 5.44zM5.44 26.36a29.2 29.2 0 0 0 9.56 3.9 33.75 33.75 0 0 0 3.86 9.36A17.54 17.54 0 0 1 5.44 26.36zm20.7 13.25a33.73 33.73 0 0 0 3.91-9.56 33.73 33.73 0 0 0 9.56-3.91 17.55 17.55 0 0 1-13.47 13.47z"></path></svg><span class="break-keep">USA</span><svg viewBox="0 0 10 5" aria-hidden="true" focusable="false" class="ml-2 h-3 w-3 fill-white"><path d="m0 0 5 5 5-5H0z"></path></svg></span></button><div aria-hidden="true" class="w-128 absolute bottom-[calc(100%+5em)] z-50 rounded-lg leading-8 bg-black text-white shadow-soft-dark-2xl inset-x-0" id="regionSelector" data-component-name="region-selector" style="display:none"><ul class="columns-2 px-5 py-8 md:px-14 md:py-10" data-component-name="region-nav" id="region-nav"><li class="flex bg-black text-white fill-white"><a class="flex hover:underline text-white" href="/legal/dpa" data-component-name="en-0" aria-current="true">USA<svg viewBox="0 0 10 8" fill="none" aria-hidden="true" focusable="false" class="ml-2 w-3"><path d="M0.75 4.75L3 7.25L9.25 0.75" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path></svg></a></li><li class="flex bg-black text-white fill-white"><a class="flex hover:underline text-white" href="/au/legal/dpa" lang="en" data-component-name="en-1" aria-current="false">Australia</a></li><li class="flex bg-black text-white fill-white"><a class="flex hover:underline text-white" href="/be/juridisch/gegevens" lang="nl" data-component-name="nl-2" aria-current="false">Belgium</a></li><li class="flex bg-black text-white fill-white"><a class="flex hover:underline text-white" href="/br/legal/apd" lang="pt" data-component-name="pt-3" aria-current="false">Brasil</a></li><li class="flex bg-black text-white fill-white"><a class="flex hover:underline text-white" href="/ca/legal/dpa" lang="en" data-component-name="en-4" aria-current="false">Canada (English)</a></li><li class="flex bg-black text-white fill-white"><a class="flex hover:underline text-white" href="/ca-fr/legal/dpa" lang="fr" data-component-name="fr-5" aria-current="false">Canada (Français)</a></li><li class="flex bg-black text-white fill-white"><a class="flex hover:underline text-white" href="/co/legal/apd" lang="es" data-component-name="es-6" aria-current="false">Colombia</a></li><li class="flex bg-black text-white fill-white"><a class="flex hover:underline text-white" href="/de/legal/impressum" lang="de" data-component-name="de-7" aria-current="false">Deutschland</a></li><li class="flex bg-black text-white fill-white"><a class="flex hover:underline text-white" href="/es-es/legal/apd" lang="es" data-component-name="es-8" aria-current="false">España</a></li><li class="flex bg-black text-white fill-white"><a class="flex hover:underline text-white" href="/es/legal/apd" lang="es" data-component-name="es-9" aria-current="false">Español (Intl.)</a></li><li class="flex bg-black text-white fill-white"><a class="flex hover:underline text-white" href="/fr/legal/dpa" lang="fr" data-component-name="fr-10" aria-current="false">France</a></li><li class="flex bg-black text-white fill-white"><a class="flex hover:underline text-white" href="/hk-en/legal/dpa" lang="en" data-component-name="en-11" aria-current="false">Hong Kong SAR</a></li><li class="flex bg-black text-white fill-white"><a class="flex hover:underline text-white" href="/in/legal/dpa" lang="en" data-component-name="en-12" aria-current="false">India</a></li><li class="flex bg-black text-white fill-white"><a class="flex hover:underline text-white" href="/id/legal/dpa" lang="en" data-component-name="en-13" aria-current="false">Indonesia</a></li><li class="flex bg-black text-white fill-white"><a class="flex hover:underline text-white" href="/ie/legal/dpa" lang="en" data-component-name="en-14" aria-current="false">Ireland</a></li><li class="flex bg-black text-white fill-white"><a class="flex hover:underline text-white" href="/it/legal/atd" lang="it" data-component-name="it-15" aria-current="false">Italia</a></li><li class="flex bg-black text-white fill-white"><a class="flex hover:underline text-white" href="/my/legal/dpa" lang="en" data-component-name="en-16" aria-current="false">Malaysia</a></li><li class="flex bg-black text-white fill-white"><a class="flex hover:underline text-white" href="/mx/legal/apd" lang="es" data-component-name="es-17" aria-current="false">México</a></li><li class="flex bg-black text-white fill-white"><a class="flex hover:underline text-white" href="/nl/juridisch/gegevens" lang="nl" data-component-name="nl-18" aria-current="false">Nederland</a></li><li class="flex bg-black text-white fill-white"><a class="flex hover:underline text-white" href="/nz/legal/dpa" lang="en" data-component-name="en-19" aria-current="false">New Zealand</a></li><li class="flex bg-black text-white fill-white"><a class="flex hover:underline text-white" href="/ng/legal/dpa" lang="en" data-component-name="en-20" aria-current="false">Nigeria</a></li><li class="flex bg-black text-white fill-white"><a class="flex hover:underline text-white" href="/no-en/legal/dpa" lang="en" data-component-name="en-21" aria-current="false">Norway (English)</a></li><li class="flex bg-black text-white fill-white"><a class="flex hover:underline text-white" href="/ph/legal/dpa" lang="en" data-component-name="en-22" aria-current="false">Philippines</a></li><li class="flex bg-black text-white fill-white"><a class="flex hover:underline text-white" href="/sg/legal/dpa" lang="en" data-component-name="en-23" aria-current="false">Singapore</a></li><li class="flex bg-black text-white fill-white"><a class="flex hover:underline text-white" href="/za/legal/dpa" lang="en" data-component-name="en-24" aria-current="false">South Africa</a></li><li class="flex bg-black text-white fill-white"><a class="flex hover:underline text-white" href="/uk/legal/dpa" lang="en" data-component-name="en-25" aria-current="false">United Kingdom</a></li><li class="flex bg-black text-white fill-white"><a class="flex hover:underline text-white" href="/jp/legal/dpa" lang="ja" data-component-name="ja-26" aria-current="false">日本</a></li><li class="flex bg-black text-white fill-white"><a class="flex hover:underline text-white" href="/zh/legal/dpa" lang="zh-Hans" data-component-name="zh-Hans-27" aria-current="false">简体中文</a></li></ul></div></div><div class="relative block sm:hidden" data-click-outside="dismiss" data-component-name="regions"><div aria-hidden="true" class="fixed top-0 left-0 z-50 h-full w-full text-[1.1428571429em] will-change-auto transition-opacity motion-reduce:transition-none bg-black pointer-events-none opacity-0"></div><button class="bg-transparent mx-auto md:inline-block py-3 text-[#E0E0E0] hover:text-white" type="button" data-component-name="region-selector-open" tabindex="0" aria-label="Region Navigation. Current: USA"><span class="inline-flex items-center"><svg viewBox="0 0 45 45" aria-hidden="true" focusable="false" class="mr-1 h-4 w-4 fill-white"><path d="M22.5 2A20.5 20.5 0 1 0 43 22.5 20.52 20.52 0 0 0 22.5 2zm-4.23 28.79A33.67 33.67 0 0 0 22 31a34.54 34.54 0 0 0 4.76-.33 30.45 30.45 0 0 1-4.26 9 30.41 30.41 0 0 1-4.23-8.88zM22 28a29.86 29.86 0 0 1-4.47-.34A31 31 0 0 1 17 22a29.87 29.87 0 0 1 .36-4.64A30.13 30.13 0 0 1 22 17a31 31 0 0 1 5.66.53A29.85 29.85 0 0 1 28 22a31 31 0 0 1-.5 5.5 31 31 0 0 1-5.5.5zm-7.64-1a25.22 25.22 0 0 1-9.15-4.5 24.89 24.89 0 0 1 9-4.48A33.56 33.56 0 0 0 14 22a34.61 34.61 0 0 0 .36 5zM22.5 5.21a25.25 25.25 0 0 1 4.5 9.15 34.61 34.61 0 0 0-5-.36 33.58 33.58 0 0 0-4 .24 25.24 25.24 0 0 1 4.5-9.03zm8.29 13.06a30.41 30.41 0 0 1 8.89 4.23 30.46 30.46 0 0 1-9 4.26A34.54 34.54 0 0 0 31 22a33.67 33.67 0 0 0-.21-3.73zm8.82.59A33.75 33.75 0 0 0 30.26 15a29.2 29.2 0 0 0-3.89-9.56 17.54 17.54 0 0 1 13.24 13.42zm-21-13.41a29.16 29.16 0 0 0-3.85 9.35 29.16 29.16 0 0 0-9.35 3.85A17.54 17.54 0 0 1 18.64 5.44zM5.44 26.36a29.2 29.2 0 0 0 9.56 3.9 33.75 33.75 0 0 0 3.86 9.36A17.54 17.54 0 0 1 5.44 26.36zm20.7 13.25a33.73 33.73 0 0 0 3.91-9.56 33.73 33.73 0 0 0 9.56-3.91 17.55 17.55 0 0 1-13.47 13.47z"></path></svg><span class="break-keep">USA</span><svg viewBox="0 0 10 5" aria-hidden="true" focusable="false" class="ml-2 h-3 w-3 fill-white"><path d="m0 0 5 5 5-5H0z"></path></svg></span></button><div aria-hidden="true" class="webkit-overflow-scrolling-touch fixed overflow-hidden z-[999] box-content will-change-auto w-full inset-0 mt-16 rounded-t-lg leading-[3rem] duration-300 ease-in-out motion-reduce:animation-none motion-reduce:transition-none bg-black text-white shadow-soft-dark-2xl invisible translate-y-full" id="mobileRegionSelector" aria-label="Region Navigation" aria-modal="true" role="dialog"><div class="border-shade-30 border-b"><div class="flex items-center justify-between px-5 py-4"><h3 class="text-lg font-medium">Country/region</h3><button class="h-[1.2em] w-[1.2em] fill-current" type="button" data-component-name="region-selector-close"><svg viewBox="0 0 20 20" aria-label="Close Region Navigation" class="h-[1.2em] w-[1.2em] fill-current fill-white"><path d="m11.414 10 6.293-6.293a1 1 0 0 0-1.414-1.414L10 8.586 3.707 2.293a1 1 0 0 0-1.414 1.414L8.586 10l-6.293 6.293a1 1 0 0 0 1.414 1.414L10 11.414l6.293 6.293a.996.996 0 0 0 1.414 0 1 1 0 0 0 0-1.414L11.414 10z"></path></svg></button></div></div><div class="h-full overflow-y-scroll pb-4"><ul class="columns-2 px-5 py-8 md:px-14 md:py-10" data-component-name="region-nav" id="region-nav"><li class="flex bg-black text-white fill-white"><a class="flex hover:underline text-white" href="/legal/dpa" data-component-name="en-0" aria-current="true">USA<svg viewBox="0 0 10 8" fill="none" aria-hidden="true" focusable="false" class="ml-2 w-3"><path d="M0.75 4.75L3 7.25L9.25 0.75" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path></svg></a></li><li class="flex bg-black text-white fill-white"><a class="flex hover:underline text-white" href="/au/legal/dpa" lang="en" data-component-name="en-1" aria-current="false">Australia</a></li><li class="flex bg-black text-white fill-white"><a class="flex hover:underline text-white" href="/be/juridisch/gegevens" lang="nl" data-component-name="nl-2" aria-current="false">Belgium</a></li><li class="flex bg-black text-white fill-white"><a class="flex hover:underline text-white" href="/br/legal/apd" lang="pt" data-component-name="pt-3" aria-current="false">Brasil</a></li><li class="flex bg-black text-white fill-white"><a class="flex hover:underline text-white" href="/ca/legal/dpa" lang="en" data-component-name="en-4" aria-current="false">Canada (English)</a></li><li class="flex bg-black text-white fill-white"><a class="flex hover:underline text-white" href="/ca-fr/legal/dpa" lang="fr" data-component-name="fr-5" aria-current="false">Canada (Français)</a></li><li class="flex bg-black text-white fill-white"><a class="flex hover:underline text-white" href="/co/legal/apd" lang="es" data-component-name="es-6" aria-current="false">Colombia</a></li><li class="flex bg-black text-white fill-white"><a class="flex hover:underline text-white" href="/de/legal/impressum" lang="de" data-component-name="de-7" aria-current="false">Deutschland</a></li><li class="flex bg-black text-white fill-white"><a class="flex hover:underline text-white" href="/es-es/legal/apd" lang="es" data-component-name="es-8" aria-current="false">España</a></li><li class="flex bg-black text-white fill-white"><a class="flex hover:underline text-white" href="/es/legal/apd" lang="es" data-component-name="es-9" aria-current="false">Español (Intl.)</a></li><li class="flex bg-black text-white fill-white"><a class="flex hover:underline text-white" href="/fr/legal/dpa" lang="fr" data-component-name="fr-10" aria-current="false">France</a></li><li class="flex bg-black text-white fill-white"><a class="flex hover:underline text-white" href="/hk-en/legal/dpa" lang="en" data-component-name="en-11" aria-current="false">Hong Kong SAR</a></li><li class="flex bg-black text-white fill-white"><a class="flex hover:underline text-white" href="/in/legal/dpa" lang="en" data-component-name="en-12" aria-current="false">India</a></li><li class="flex bg-black text-white fill-white"><a class="flex hover:underline text-white" href="/id/legal/dpa" lang="en" data-component-name="en-13" aria-current="false">Indonesia</a></li><li class="flex bg-black text-white fill-white"><a class="flex hover:underline text-white" href="/ie/legal/dpa" lang="en" data-component-name="en-14" aria-current="false">Ireland</a></li><li class="flex bg-black text-white fill-white"><a class="flex hover:underline text-white" href="/it/legal/atd" lang="it" data-component-name="it-15" aria-current="false">Italia</a></li><li class="flex bg-black text-white fill-white"><a class="flex hover:underline 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PURPOSE\n\nThis Shopify Data Processing Addendum (“DPA”) supplements and is incorporated by reference into the [Shopify Terms of Service](https://www.shopify.com/legal/terms), together with any terms applicable to any additional Shopify services that you choose to use (the “Terms”) by and between You (or “Merchant”), and the Shopify Contracting Entity as set forth in the Terms (“Shopify”), which outline the specific business purposes and services related to the DPA. In case of any conflict between the Terms and this DPA, the DPA shall prevail with respect to the processing of Your Personal Data.\n\nWhere the processing of Personal Data under the DPA is subject to data protection requirements in the European Economic Area (the “EEA”), the United Kingdom (the “UK”) or Switzerland, [**Appendix C**](#bookmark=id.26in1rg) supplements this DPA. In case of any conflict between **Appendix C** and other sections of this DPA, **Appendix C** shall prevail with respect to the processing of Your Personal Data subject to EEA, UK and Swiss privacy requirements.\n\nYou and Shopify (each a “Party”, together the “Parties”), agree that this DPA sets forth the Parties’ obligations governing the processing of Your Personal Data in connection with the Terms and Your use of the Services. For the avoidance of doubt, this DPA shall not apply to Shopify’s processing of any Personal Data as a Data Controller, including of Personal Data about Customers that it receives as a result of the Customer’s direct relationship or intentional interaction with Shopify, such as through Shopify’s consumer facing services like Shop and Shop Pay.\n\n## II. DEFINITIONS\n\nCapitalized terms used but not defined in this DPA shall have the same meaning given to them in the Terms:\n\n**A. Applicable Data Protection Law(s)**: Any data protection or privacy laws applicable to Shopify’s processing of Your Personal Data under the Terms, their implementing regulations and secondary legislation, each as may be amended, updated or replaced from time to time, including (as applicable, based on the location or residence of Merchant and/or Your Customer(s)): \u003c/br\u003e\n\n**1.** Canada’s Personal Information Protection and Electronic Documents Act 2000 (“PIPEDA”); \u003c/br\u003e\n\n**2.** the (a) California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA”), (b) Virginia Consumer Data Protection Act, (c) Colorado Privacy Act, (d) Connecticut Data Privacy Act, (e) Utah Consumer Privacy Act, (f) Oregon Consumer Privacy Act, (g) Texas Data Privacy and Security Act, (h) Montana Consumer Data Privacy Act and (i) once effective, similar comprehensive privacy laws in other U.S. states (together, “U.S. Data Protection Laws”); \u003c/br\u003e\n\n**3.** General Data Protection Regulation (Regulation (EU) 2016/679) (“GDPR”) and any applicable national implementing laws; \u003c/br\u003e\n\n**4.** EU e-Privacy Directive (Directive 2002/58/EC), as amended (“e-Privacy Law”); \u003c/br\u003e\n\n**5.** UK General Data Protection Regulation (“UK GDPR”) and the UK Data Protection Act 2018 (“UK DPA”); \u003c/br\u003e\n\n**6.** Singapore’s Personal Data Protection Act 2012 (“PDPA”); and \u003c/br\u003e\n\n**7.** Swiss Federal Data Protection Act (\"Swiss FDPA\")\n\n**B. Customer**: An individual or entity that visits, engages with, and/or purchases a product, good, or service from Your Store(s).\u003c/br\u003e\n\n**C. Personal Data**: Information or data defined as ‘personal data,’ ‘personal information,’ or ‘personally identifiable information’ (or analogous term) under Applicable Data Protection Laws from or about Your Customers that is made available to Shopify (or third-parties acting on Shopify’s behalf) by You (or third-parties acting on Your behalf) as part of using the Services, as well as other personal data You choose to share with Shopify about Your Customers as part of using the Services. For clarity, Personal Data shall not include any personal data about Customers that Shopify processes as a Data Controller and/or receives as a result of the Customer’s direct relationship or intentional interaction with Shopify or with other Shopify merchants.\u003c/br\u003e\n\n**D. Data Rights Request**: A valid and lawful request by an individual to exercise available rights pertaining to Personal Data under an Applicable Data Protection Law.\u003c/br\u003e\n\n**E. Data Controller**: The Party that determines the purposes and means of the processing of Personal Data, or as otherwise defined under any Applicable Data Protection Law.\u003c/br\u003e\n\n**F. Data Processor or Service Provider**: The Party or other entity or business that provides services on behalf of and processes Personal Data at the direction and on behalf of the Data Controller, and shall be interpreted in accordance with the Applicable Data Protection Laws.\u003c/br\u003e\n\n**G. Personal Data Breach**: In relation to Your Personal Data, shall be interpreted in accordance with Applicable Data Protection Law.\u003c/br\u003e\n\n**H.** “**Process**,” “**processes**,” or “**processing**”: (a) Any operation or set of operations which is performed on Personal Data or on sets of Personal Data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction; or (b) the definition given to such term(s) under the Applicable Data Protection Law.\u003c/br\u003e\n\n**I.** “**Subprocessor(s)**”: Affiliated companies or third-party Data Processors or Service Providers that may process Personal Data at Shopify’s direction for the purpose of providing the Services.\u003c/br\u003e\n\n**J.** “**You**,” “**Your**,” or **“Merchant”**: Means the business that uses the Services and is a Party to the Terms with Shopify.\n\n## III. NATURE OF THE PROCESSING AND ROLES OF THE PARTIES\n\nShopify receives and processes Your Personal Data in order to provide You with the Services and as otherwise set forth below. Depending on which of the Services You request or use, Shopify will process the categories of Personal Data set forth at **Appendix A,** in the manner and on the bases contained therein.\n\nShopify shall only process Your Personal Data as a Data Processor or Service Provider as necessary to provide and improve its Services or as otherwise permitted by Applicable Data Protection Laws. As part of its provision and ongoing improvement of its Services, Shopify may aggregate, anonymize or de-identify Your Personal Data.\n\nTo the extent Shopify receives from You Personal Data that has been de-identified, Shopify will maintain and use the data only in a de-identified fashion.\n\n## IV. OBLIGATIONS OF PARTIES\n\nThe following section describes the Parties’ respective obligations with respect to the processing of Personal Data covered by this DPA.\n\n### A. General Compliance\n\n**1.** The Parties will comply with their respective obligations under Applicable Data Protection Laws.\u003c/br\u003e\n\n**2.** Shopify shall have no obligation to interpret or advise You on Your obligations under Applicable Data Protection Laws, including with respect to Personal Data covered by this DPA. You are solely responsible for determining Your legal and regulatory obligations, including evaluating whether the technical and organizational measures of the Services are consistent with Your independent legal and regulatory obligations.\n\n### B. Shopify’s Obligations\n\n**1. Data Security**\u003c/br\u003e\nShopify will implement and maintain appropriate technical and organizational measures designed to protect Your Personal Data against unauthorized or unlawful processing and against accidental loss, destruction, damage, theft, alteration, or disclosure, as set forth in **Appendix B**.\n\n**2. Personal Data Breach Notification and Investigation** \u003c/br\u003e\na) As required by Applicable Data Protection Laws, Shopify will provide notice to You upon Shopify confirming any Personal Data Breach.\u003c/br\u003e\n\nb) Such notice shall include the information required under Applicable Data Protection Laws to the extent such information is reasonably available to Shopify. Shopify’s response to, or notice of, a Personal Data Breach is not an acknowledgment by Shopify of any fault or liability.\u003c/b\u003e\n\nc) Shopify agrees to investigate any Personal Data Breach, and use commercially reasonable efforts to identify, prevent, mitigate, and remedy the effects.\n\n**3. Data Rights Requests** \u003c/br\u003e\na) To the extent required under Applicable Data Protection Laws, Shopify will facilitate Your ability to process and respond to Data Rights Requests from Your Customers related to Your use of the Services.\u003c/br\u003e\n\nb) To obtain assistance in responding to any such Data Rights Request, forward the Request to Shopify [via the Shopify Merchant administrative console/portal](https://help.shopify.com/en/manual/privacy-and-security/privacy/processing-customer-data-requests), unless Shopify notifies You of a different mechanism.\n\n### C. Your Obligations With Respect to Personal Data\n\n**1. Privacy Notices and Transparency:** You represent and warrant that You are in compliance with all obligations under Applicable Data Protection Laws to provide notice and transparency concerning Your processing of Personal Data under the Terms and in connection with Your use of the Services. To the extent required under Applicable Data Protection Laws, You shall communicate to the relevant individuals all disclosures necessary for Shopify to lawfully and fairly process Personal Data in connection with this DPA, including by providing a link to Shopify’s [Privacy Policy](https://www.shopify.com/legal/privacy) or to Your own Privacy Policy.\u003c/br\u003e\n\n**2. Customer Rights and Permissions:** You represent and warrant that You have all necessary rights, permissions, and consents to make available Personal Data to Shopify in accordance with the Terms, Your use of the Services You receive and Applicable Data Protection Laws.\u003c/br\u003e\n\n**3. Data Rights Requests:** You represent and warrant that You provide the ability for Your Customers to exercise Data Rights Requests, as required under Applicable Data Protection Laws, with respect to all Personal Data processed by Shopify for which You are the Data Controller.\u003c/br\u003e\n\n**4. Regulatory Inquiries:** Unless prohibited by applicable law, You will notify us promptly in accordance with the Notice provision in the Terms of any governmental, regulatory or other third party inquiry or complaint concerning Your use of the Services.\n\n## V. U.S. DATA PROTECTION LAWS\n\nThis section applies only to the extent that: (i) U.S. Data Protection Laws apply to You in connection with Your use of the Services; and (ii) the following provisions are required by U.S. Data Protection Laws and You are a “business” or “controller” under these laws.\n\n**A.** Shopify will not: (i) retain, use, or disclose such Personal Data outside its direct business relationship with You or for any other purpose other than for the limited and specified purposes identified in this DPA and/or the Terms, including retaining, using or disclosing such Personal Data for a commercial purpose other than for the limited and specified purposes identified in this DPA, and/or the Terms, (ii) \"sell\" or “share” such Personal Data within the meaning of the CCPA; or (iii) combine such Personal Data with Personal Data that it receives from other sources, in each case except as permitted under U.S. Data Protection Laws.\u003c/b\u003e\n\n**B.** Shopify will (i) provide the same level of privacy protection required of businesses or Data Controllers by such laws, and inform You if it determines that it can no longer meet these obligations, in which case You may take reasonable and appropriate steps to stop or remediate any unauthorized processing of such Personal Data, (ii) ensure personnel who it authorizes to process Personal Data either enter into written confidentiality agreements or are subject to statutory obligations of confidentiality, (iii) upon reasonable written request, and as part of enabling You to take reasonable and appropriate steps to ensure Shopify uses such Personal Data in a manner consistent with U.S. Data Protection Laws, provide the SOC2 report showing a reasonable assessment of Shopify’s information security program; and (iv) upon termination of its Services to You, Shopify will initiate its purge process to delete or de-identify the Personal Data.\u003c/b\u003e\n\n**C.** You represent and warrant that You will not share with Shopify any Personal Data of an individual who has exercised an opt-out right that You have committed to honoring or any sensitive Personal Data of an individual who has not consented to the processing of such sensitive data.\n\n## VI. MISCELLANEOUS\n\n**A. Global Data Transfers**\u003c/br\u003e\nYou acknowledge that Personal Data may be transferred and processed in any country in which Shopify, its affiliated companies or third party service providers are located (including in Singapore and Canada). Any transfer of Personal Data to these recipients will be made in compliance with Applicable Data Protection Laws. For more information on international data transfers, where Shopify is subject to privacy requirements in the EEA, the UK, or Switzerland, see section II(B)(8) of **Appendix C**.\n\n**B. Response to Legal Requests**\u003c/br\u003e\n\n1. You acknowledge that, in the course of providing the Services to You, Shopify may share Your Personal Data (i) to comply with legal requirements or to respond to court orders or other similar government or regulatory demands; or (ii) to prevent or investigate suspected fraud, threats to physical safety, illegal activity, or violations of a contract (such as the [Terms](https://www.shopify.com/legal/terms)) or our policies (such as our [Acceptable Use Policy](https://www.shopify.com/legal/aup)).\u003c/br\u003e\n\n2. Shopify will make reasonable efforts before producing such Personal Data to ensure that such disclosure is permitted under Applicable Data Protection Laws and will be treated as confidential information under the applicable legal framework.\n\n**C. Disclosure in Corporate Transactions**\u003c/br\u003e\nYou acknowledge that, in the course of providing the Services to You, Shopify may be required to share Personal Data with potential counterparties to any corporate or restructuring transaction.\n\n**D. Shopify’s Use of Subprocessors/Service Providers**\u003c/br\u003e\n\n1. You acknowledge that, in the course of providing the Services to You, Shopify may use Subprocessors to process Personal Data. Shopify maintains an updated [list of all Subprocessors](https://help.shopify.com/en/manual/your-account/privacy/subprocessors) used. If Applicable Data Protection Laws grant you such rights, You may object to Shopify’s use of a Subprocessor, and if Shopify is unable or unwilling to accommodate such requests, You may, in accordance with such laws, terminate Your use of the impacted Services within 30 days of such notification in accordance with the Terms.\u003c/br\u003e\n\n2. Shopify’s use of Subprocessors to process Personal Data that You provide will be in compliance with Applicable Data Protection Laws. Where Shopify engages a Subprocessor, Shopify will enter into a written agreement with the Subprocessor that imposes contractual obligations that are substantially the same as the ones set out in this DPA.\n\n**E. DPA Amendment**\u003c/br\u003e\nYou acknowledge and agree that Shopify may amend this DPA from time to time by posting the relevant amended and restated DPA on Shopify’s website, available at [**https://shopify.com/legal/dpa**](https://shopify.com/legal/dpa) and such amendments to the DPA are effective as of the date of posting. Your continued use of the Services after the amended DPA is posted to Shopify’s website constitutes Your agreement to, and acceptance of, the amended DPA. If You do not agree to any changes to the DPA, do not continue to use the Service.\n\n## VII Appendices\n\n1. **[Appendix A](#appendix-a-categories-of-personal-data) \\- Categories of Personal Data**\n2. **[Appendix B](#appendix-b-data-security) \\- Data Security**\n3. **[Appendix C](#appendix-c-gdpr-uk-gdpr-and-switzerland-data-processing-appendix) \\- GDPR, UK GDPR, and Switzerland Data Processing Appendix**\n\n### APPENDIX A: CATEGORIES OF PERSONAL DATA\n\nAs part of Your use of the Services, and depending on which Services You use, we may receive and process the following categories of Personal Data to provide the Services:\n\n- Customer name, email, contact, billing and shipping information.\n- Purchase and other transaction information from Your Store(s).\n- Update(s) about the status of transaction(s) with You or Your Store(s)\n- Customer activity in Your Store(s), including products viewed and/or included in shopping carts.\n- Customer preference signals, including Global Privacy Control (“GPC”), opt-out and opt-in signals.\n- Customer device information for device(s) used when visiting Your Store(s), including IP address, browser, and network activity.\n- Other information about the Customers’ interactions with You.\n- Any other Personal Data You choose to make available with Shopify.\n\n### APPENDIX B: DATA SECURITY\n\nShopify will maintain an information security program designed to (a) enable You to secure Your Personal Data against unauthorized or unlawful processing and against accidental loss, destruction, damage, theft, alteration, or disclosure; (b) identify reasonably foreseeable risks to the security and availability of the Services You receive; and (c) minimize security risks to the Services.\n\n**I. Shopify’s information security program will include the following safeguards:**\n\n**A. Logical Security**\n\n1. **Access Controls**\n Shopify will make its systems accessible only to authorized personnel, and only as necessary to maintain and provide the Services. Shopify will maintain access controls and policies designed to manage authorizations for access to its systems, including through the use of firewalls and/or other technology and authentication controls.\n\n2. **Restricted User Access**\n Shopify will (i) provision and restrict access to its systems in accordance with least privilege principles based on personnel job functions, and (ii) require two-factor authentication (2FA) for access to its systems.\n\n3. **Vulnerability Assessments**\n Shopify will maintain a vulnerability assessment and penetration testing program, responsible for investigating and tracking identified issues with the Services to resolution where necessary.\n\n4. **Application Security**\n Shopify maintains an application security program responsible for protecting Services from application security threats.\n\n5. **Change Management**\n Shopify will maintain controls designed to log, authorize, test, approve and document changes to existing Services resources, and will document change details within its change management or deployment tools. Shopify will test changes according to its change management standards prior to migration to production.\n\n6. **Data Integrity**\n As appropriate, Shopify will maintain controls designed to provide data integrity during transmission, storage and processing within the Services.\n\n7. **Availability**\n Shopify will (i) implement redundancy where appropriate for the Services to minimize the effect of a malfunction on the Services, (ii) design the Services to anticipate and tolerate failures, and (iii) implement appropriate processes designed to move Personal Data traffic away from the affected areas when necessary to recover from failures.\n\n8. **Business Continuity and Disaster Recovery**\n Shopify will maintain a risk management program designed to support the continuity of its critical business functions, including processes and procedures for identification of, response to, and recovery from, events that could prevent or materially impair Shopify’s provision of the Services You receive.\n\n9. **Incident Management**\n Shopify provides documentation for You to report security or availability incidents, ask security or availability questions, and submit information about potential security or availability issues. Shopify will maintain corrective action plans and incident response plans designed to detect, mitigate, investigate, and respond to potential security threats to the Services.\n\n**B. Physical Security**\nWhere necessary to protect Services, Shopify will (i) implement reasonable measures designed to prevent unauthorized physical access, damage, or interference to the Services, (ii) use appropriate control devices designed to restrict physical access to the Services to only authorized personnel who have a legitimate business need for such access, and (iii) perform periodic reviews to validate adherence with these standards.\n\n**C. Shopify Employees**\nShopify employees who are authorized to access Personal Data are bound by obligations of confidentiality as part of their terms of employment. Shopify will implement and maintain employee security training programs regarding Shopify information security requirements. The security awareness training programs will be reviewed and updated periodically.\n\n**II. Modifications to this Appendix**\n\nShopify reviews its security measures from time to time, and may update this Appendix in its sole discretion. Any such updates will replace prior versions of this Appendix as of the date that Shopify publishes the updated version.\n\n### APPENDIX C: GDPR, UK GDPR, AND SWITZERLAND DATA PROCESSING APPENDIX\n\nWhere the processing of Personal Data under the DPA is subject to data protection requirements in the European Economic Area (the “EEA”), the United Kingdom (the “UK”), or Switzerland (collectively, “European Data Protection Laws”), Appendix C supplements this DPA.\n\n\u003cu\u003e**I. Nature of the Processing and Role of the Parties**\u003c/u\u003e\n\n**A. Personal Data**\n\n1. Under this Appendix You shall act as a Data Controller and Shopify shall act as a Data Processor with respect to the processing of Your Personal Data as described in Annex 1, as necessary to fulfill the business purposes outlined in the Terms and provide You with the Services You choose to use.\n2. For the avoidance of doubt, Shopify shall act as an independent Data Controller with respect to Personal Data about Customers that Shopify receives as a result of the Customer’s direct relationship or intentional interactions with Shopify, as described in Shopify’s [Privacy Policy](https://www.shopify.com/legal/privacy).\n\n\u003cu\u003e**II. Obligations of the Parties**\u003c/u\u003e\n\n**A. Your Obligations**\n\nYou shall comply with:\n\n- European Data Protection Laws binding on You in the performance of this Appendix; and\n- Your obligations set out in the DPA, including Your obligations set forth in this Appendix.\n\nYou represent and warrant that You have a valid legal basis for processing the Personal Data (including making any such data available to Shopify) and have obtained any necessary consents, rights and authorizations and given any necessary notices to individuals regarding Your disclosure of Personal Data to Shopify to enable Shopify’s processing of Personal Data to provide the Services, as required by European Data Protection Laws.\n\n**B. Shopify’s Obligations**\n\n**1. Instructions of the Controller and Infringement of European Data Protection Laws** \u003c/br\u003e\n\n**a)** The Parties agree that the Terms together with this DPA constitute Your documented instructions regarding Shopify’s processing of Your Personal Data (“Documented instructions”).\u003c/br\u003e\n\n**b)** Shopify will process Personal Data as a Processor only: (i) in accordance with Your Documented instructions, or (ii) to comply with Shopify's obligations under applicable laws, subject to any notice requirements under European Union or European Union member state law to which Shopify is subject.\u003c/br\u003e\n\n**c)** Shopify will notify You if it receives an instruction that it reasonably determines infringes European Data Protection Laws (but Shopify has no obligation to actively monitor Your compliance with European Data Protection Laws).\u003c/br\u003e\n\n**2. Confidentiality obligation** \u003c/br\u003e\n\nShopify will ensure persons who it authorizes to process Personal Data either enter into written confidentiality agreements or are subject to statutory obligations of confidentiality.\n\n**3. Security measures** \u003c/br\u003e\n\n**a)** Shopify shall implement and maintain appropriate technical and organizational measures designed to protect Your Personal Data against unauthorized or unlawful processing and against accidental loss, destruction, damage, theft, unauthorized access, alteration, or disclosure, as set forth in Annex 2.\u003c/br\u003e\n\n**b)** Taking into account the nature of the Personal Data and related processing, Shopify shall provide such reasonable assistance as You may reasonably request to help You fulfill Your security obligations under European Data Protection Laws.\u003c/br\u003e\n\n**c)** Shopify shall provide You with notice, without undue delay, upon becoming aware of a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, Your Personal Data transmitted, stored or otherwise processed.\u003c/br\u003e\n\n**d)** Shopify agrees to investigate any such security breach and use commercially reasonable efforts to mitigate the effects.\u003c/br\u003e\n\n**4. Subprocessors** \u003c/br\u003e\n\n**a)** You generally authorize Shopify to engage Subprocessors to process Personal Data. You further agree that Shopify may engage its affiliates as Subprocessors.\u003c/br\u003e\n\n**b)** Shopify’s use of Subprocessors to process Your Personal Data will be in compliance with European Data Protection Laws.\u003c/br\u003e\n\n**c)** Shopify maintains an updated [list of all Subprocessors](https://help.shopify.com/en/manual/your-account/privacy/subprocessors) as set forth in Annex 3. Shopify will update the list of Subprocessors as appropriate and provide You with a mechanism to obtain notice of the addition or replacement of a Subprocessor. You may object to Shopify’s use of a new Subprocessor.\u003c/br\u003e\n\n**d)** To the extent You object to Shopify’s use of a Subprocessor, and Shopify is unable or unwilling to accommodate such requests, You may terminate Your use of the impacted Services within 30 days of such notification in accordance with the Terms.\u003c/br\u003e\n\n**e)** Where Shopify engages a new Subprocessor, Shopify will enter into a written agreement with the Subprocessor and Shopify will impose, on the Subprocessor, contractual obligations that are substantially the same as the ones set out in this DPA. Shopify shall be fully liable for the acts and omissions of its Subprocessors to the same extent Shopify would be liable if performing the services of each Subprocessor directly under the terms of this DPA. Shopify’s liability will nevertheless be subject to the conditions and limitation of liability set forth in the Terms.\n\n**5. Assistance to the Controller**\u003c/br\u003e\nTaking into account the nature of Your Personal Data and related processing, Shopify shall provide such reasonable assistance as You may reasonably request to assist You in complying with Your obligations:\n\n- to respond to Data Rights Requests under European Data Protection Laws;\n- to notify relevant authorities and/or data subjects of a Personal Data Breach;\n- to conduct data protection impact assessments and prior consultations;\n- to ensure the security of the processing in accordance with section 3\\.\n\n**6. Assessing compliance**\u003c/br\u003e\n\n**a)** Shopify may fulfill Your right of audit under European Data Protection Laws in relation to the processing of personal data by providing You \\- upon Your written request and subject to confidentiality \\- with:\u003c/br\u003e\n\n(i) Shopify's most recent audit report results, either from Shopify's self-audits or prepared by an independent third party auditor;\u003c/br\u003e\n(ii) additional information in Shopify's control if a data protection or governmental authority requests it.\u003c/br\u003e\n\n**b)** Provided that and only to the extent that European Data Protection Laws grant You this right, You may exercise Your Audit right: (i) to the extent that an independent internationally recognized auditor attests that Shopify's provision of an audit report does not provide sufficient information for You to verify Shopify's compliance with this DPA and with European Data Protection Laws or (ii) as necessary for You to respond to a government authority audit. Each audit must conform to the following parameters: (i) be conducted by an independent third party that will enter into a confidentiality agreement with Shopify; (ii) be limited in scope to matters reasonably required, and as mutually agreed upon, for You to assess Shopify's compliance with this DPA and the parties’ compliance with European Data Protection Laws; (iii) occur at a mutually agreed date and time and only during Shopify's regular business hours; (iv) occur no more than once annually (unless required under European Data Protection Laws); (v) cover only facilities controlled by Shopify; (vi) restrict findings to Personal Data only; and (vii) treat any results as confidential information to the fullest extent permitted by European Data Protection Laws. For clarification, Shopify will comply with any of Your rights under this section 6 in accordance with its confidentiality obligations with third parties.\n\n**7. End of processing**\u003c/br\u003e\n\n**a)** During Your use of the Services, You may leverage account tools to access, return to yourself, or delete Personal Data.\u003c/br\u003e\n\n**b)** Following termination, Shopify will, at Your choice, delete or return Your Personal Data. Notwithstanding the foregoing, Shopify may retain Personal Data: (i) as required by law, including European Data Protection Laws; and (ii) in accordance with its standard backup or record retention policies, provided that, in either case, Shopify will maintain the confidentiality of, and otherwise comply with the applicable provisions of this DPA with respect to, retained Personal Data, and not further Process retained Personal Data except for such purpose(s) and duration permitted under such applicable laws.\n\n**8. International Transfers**\u003c/br\u003e\n\n**a)** Subject to compliance with European Data Protection Laws, Shopify International Ltd. may transfer Personal Data processed under this Appendix outside of the EEA, the UK, and Switzerland as necessary to provide its Services (“International Transfers”).\u003c/br\u003e\n\n**b)** Such transfers consist primarily in transferring Personal Data to Shopify Inc., based in Canada which benefits from a decision of the EU Commission 2002/2/EC dated December 20, 2001 on the adequate protection of personal data provided by the Canadian Personal Information Protection and Electronic Documents Act.\u003c/br\u003e\n\n**c)** Any International Transfers to countries which do not ensure an adequate level of data protection within the meaning of the European Data Protection Laws, will be subject to appropriate safeguards including the following transfer mechanisms:\n\n- the relevant modules under the 2021 Standard Contractual Clauses approved by the European Commission in its decision 2021/914/EC dated June 4, 2021;\n- the International Data Transfer Addendum to the European Commission’s standard contractual clauses for international data transfers issued by the UK Information Commissioner’s Office under S119A(1) of the UK Data Protection Act 2018;\n- the 2021 Standard Contractual Clauses as amended to satisfy the requirements of the Swiss Federal Act on Data Protection (as amended from time to time) of June 19, 1992 as revised as of September 25, 2001; and\n- any standard contractual clauses, international data transfer addendum or other clauses, addenda or transfer mechanisms that might replace the current clauses and addendum.\n\n**d)** Shopify may, in its sole discretion, replace any transfer mechanism to ensure that data transfers comply with applicable laws. If a transfer is based on standard contractual clauses and such clauses are updated by the relevant authorities, such updated clauses or similar agreements will be incorporated into this DPA as if fully stated herein.\n\n### \u003cu\u003eANNEX 1 \\- PERSONAL DATA\u003c/u\u003e\n\n**DESCRIPTION OF THE PROCESSING OF PERSONAL DATA**\n\n\u003cu\u003e**I. Subject Matter of the Processing**\u003c/u\u003e\n\nProvision of Shopify Services to Merchant.\n\n\u003cu\u003e**II. Categories Of Data Subjects**\u003c/u\u003e\n\nCustomers of Merchant.\n\n\u003cu\u003e**III. Categories Of Personal Data Processed**\u003c/u\u003e\n\nSee [Appendix A](#appendix-a-categories-of-personal-data) above.\n\n\u003cu\u003e**IV. Frequency of the transfer**\u003c/u\u003e\n\nContinuous.\n\n\u003cu\u003e**V. Nature Of The Processing**\u003c/u\u003e\n\nCollection, recording, hosting, access, use, transfer and deletion of Personal Data as described in the Terms.\n\n\u003cu\u003e**VI. Purposes For Which The Personal Data Is Processed On Behalf Of The Controller**\u003c/u\u003e\n\nFor the performance and improvement of the Services as described in the Terms.\n\n\u003cu\u003e**VII. Duration Of The Processing**\u003c/u\u003e\n\nDuration of the Services under the Terms or applicable agreement, plus the period after such expiration until the anonymization, return, or deletion of data.\n\n\u003cu\u003e**VIII. Competent Supervisory Authority**\u003c/u\u003e\nThe competent supervisory authority will be the Data Protection Commission of Ireland.\n\n### \u003cu\u003eANNEX 2 \\- SECURITY MEASURES\u003c/u\u003e\n\nInformation on security measures is provided in [Appendix B](#appendix-b-data-security) of the DPA.\n\n### \u003cu\u003eANNEX 3 \\- LIST OF SUBPROCESSORS\u003c/u\u003e\n\nThe Subprocessors used by Shopify for the performance of the Services under the Terms are listed [here](https://help.shopify.com/en/manual/your-account/privacy/subprocessors).\u003c/br\u003e\n\nThe Subprocessors will process the categories of Personal Data described above in connection with the Services for the duration of their agreement with Shopify.\n","url":"https://www.shopify.com/legal/dpa","canonicalUrl":"https://www.shopify.com/legal/dpa","rootDomain":"shopify.com","experimentVariationId":"","realCountryCode":"SG","geoCountryCode":"","regionCode":"","site":{"domain":"www.shopify.com","countryCode":"US","hreflang":"en","locale":"en","baseEnDomain":true,"currencyCode":"USD","features":["adword_credits","apple_pay","audiences","balance","blog","buzzfeed","capital","card_reader","careers","chip_swipe_reader","ebay","editions","facebook_instagram","finance","fraud_protect","fulfillment","google_pay","google","installments","lite_plan","starter_plan","paypal","plus","localized_help_center","on_demand_delivery","payments_online","payments_swipe","pos","pos_retail","shipping","sitemap_blog","sitemap_blog_retail","sitemap_enterprise","sitemap_tools","support_24_7","tap_chip_reader","walmart","shop","sell_on_tiktok","handshake","google_buy","geolocated_pricing","retail"],"languageCode":"en"},"fileRoutePath":"/legal/dpa","pricingSite":{"domain":"www.shopify.com.sg","countryCode":"SG","hreflang":"en-SG","locale":"en-SG","baseEnDomain":true,"currencyCode":"SGD","features":["adword_credits","apple_pay","blog","facebook_instagram","google_pay","google","lite_plan","starter_plan","paypal","plus","localized_help_center","payments_online","payments_swipe","pos","pos_retail","sitemap_blog","sitemap_blog_retail","sitemap_enterprise","sitemap_tools","split_rate","support_24_7","shop","google_buy","global_page_title","wisepad","retail"],"pathPrefix":"sg","languageCode":"en"},"regions":[{"domain":"www.shopify.com","href":"https://www.shopify.com/au/legal/dpa","hreflang":"en-AU","label":"Australia","lang":"en","base":false,"selector":true,"isActive":false,"published":true},{"domain":"www.shopify.com","href":"https://www.shopify.com/be-de/legal/impressum","hreflang":"de-BE","label":"Belgium","lang":"de","base":false,"selector":false,"isActive":false,"published":true},{"domain":"www.shopify.com","href":"https://www.shopify.com/be-en/legal/dpa","hreflang":"en-BE","label":"Belgium","lang":"en","base":false,"selector":false,"isActive":false,"published":true},{"domain":"www.shopify.com","href":"https://www.shopify.com/be-fr/legal/dpa","hreflang":"fr-BE","label":"Belgium","lang":"fr","base":false,"selector":false,"isActive":false,"published":true},{"domain":"www.shopify.com","href":"https://www.shopify.com/be/juridisch/gegevens","hreflang":"nl-BE","label":"Belgium","lang":"nl","base":false,"selector":true,"isActive":false,"published":true},{"domain":"www.shopify.com","href":"https://www.shopify.com/br/legal/apd","hreflang":"pt","label":"Brasil","lang":"pt","base":false,"selector":true,"isActive":false,"published":true},{"domain":"www.shopify.com","href":"https://www.shopify.com/ca/legal/dpa","hreflang":"en-CA","label":"Canada 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