Frequently Asked Questions

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href="/insights">Insights</a></li> </ul> </div> </li> </ul> <div class="nav-main__search-bar-mobile"> <form class="search-bar" action="/search"> <div class="search-bar__search"> <input class="search-bar__search__search-input" type="text" placeholder="Search Olympia Events" name="search"> <button class="search-bar__search__search-submit">Search</button> </div> </form> </div> </nav> </div> </div> </div> <div class="header__mobile-banner"> <button class="header__mobile-banner__search" aria-label="Search"></button> <button class="header__mobile-banner__menu" aria-label="Menu"> <div class="header__mobile-banner__wrapper"> <div class="header__mobile-banner__bar"></div> </div> </button> </div> <div class="header__search"> <form class="search-bar" action="/search"> <div class="search-bar__search"> <input class="search-bar__search__search-input" type="text" placeholder="Search Olympia Events" name="search"> <button class="search-bar__search__search-submit">Search</button> </div> </form> <button class="header__search-button"> <span class="screen-reader">search button</span> </button> </div> </div> </header> <div> <div data-drupal-messages-fallback class="hidden"></div><div id="block-olympia-theme-content"> <article data-history-node-id="179"> <div> <section id="rich-text--e813428d-ea43-4555-a527-80afb1ce93ee" class="rich-text rich-text-- slice--"> <div class="rich-text__container"> <div class="rich-text__content"> <h1>Visiting Olympia Events</h1><p><span>Here鈥檚 some answers to regularly asked questions about visiting Olympia Events.</span></p> </div> </div> </section> <section class="faq-component"> <div class="faq-component__container"> <h2 class="faq-component__title"> Frequently asked questions </h2> <ul> <li class="faq-component__accordion-item"> <h3> <button class="faq-component__accordion" aria-expanded="false">What are the opening times for my event?</button> </h3> <div class="faq-component__panel hidden" aria-hidden="true"> <div class="faq-component__panel__description"> <section id="" class="rich-text rich-text-- slice--"> <div class="rich-text__container"> <div class="rich-text__content"> <p>Please <a href="/whatson">check the event page</a> ahead of your visit to see the specific opening times. Some shows will have allotted entry times so please check your ticket for details. Please buy your ticket in advance to ensure you have an enjoyable visit. <br> </p> </div> </div> </section> </div> </div> </li> <li class="faq-component__accordion-item"> <h3> <button class="faq-component__accordion" aria-expanded="false">What is the best way of getting to the venue?</button> </h3> <div class="faq-component__panel hidden" aria-hidden="true"> <div class="faq-component__panel__description"> <section id="" class="rich-text rich-text-- slice--"> <div class="rich-text__container"> <div class="rich-text__content"> <p>We have a dedicated train station next to the venue, Kensington (Olympia), and we are walking distance from West Kensington and Barons Court underground stations. Take a few moments to <a href="/visiting/getting-here">plan your journey</a>.</p> </div> </div> </section> </div> </div> </li> <li class="faq-component__accordion-item"> <h3> <button class="faq-component__accordion" aria-expanded="false">Do you have a cloakroom to store my coat or luggage during my visit?</button> </h3> <div class="faq-component__panel hidden" aria-hidden="true"> <div class="faq-component__panel__description"> <section id="" class="rich-text rich-text-- slice--"> <div class="rich-text__container"> <div class="rich-text__content"> <p>During events held at Olympia Events, there will be a cloakroom to keep your items safe. </p> </div> </div> </section> </div> </div> </li> <li class="faq-component__accordion-item"> <h3> <button class="faq-component__accordion" aria-expanded="false">Will I get my bag searched?</button> </h3> <div class="faq-component__panel hidden" aria-hidden="true"> <div class="faq-component__panel__description"> <section id="" class="rich-text rich-text-- slice--"> <div class="rich-text__container"> <div class="rich-text__content"> <p>For many events we carry out bag searches with along with other safety procedures to keep you and our staff safe. We advise you not to bring a bag where possible to ensure your entry into the venue is as quick and easy as possible. Find out more about our <a href="/security">24hr security measures.</a></p> </div> </div> </section> </div> </div> </li> <li class="faq-component__accordion-item"> <h3> <button class="faq-component__accordion" aria-expanded="false">What can I bring to Olympia Events?</button> </h3> <div class="faq-component__panel hidden" aria-hidden="true"> <div class="faq-component__panel__description"> <section id="" class="rich-text rich-text-- slice--"> <div class="rich-text__container"> <div class="rich-text__content"> <p>The venue has 24h security measures to keep everyone safe and these include checking for prohibited items. See the list of <a href="/security">prohibited items</a>. </p> </div> </div> </section> </div> </div> </li> <li class="faq-component__accordion-item"> <h3> <button class="faq-component__accordion" aria-expanded="false">What do I do in case of a security incident at the venue?</button> </h3> <div class="faq-component__panel hidden" aria-hidden="true"> <div class="faq-component__panel__description"> <section id="" class="rich-text rich-text-- slice--"> <div class="rich-text__container"> <div class="rich-text__content"> <p>It's very unusual for there to be a security incident. However, in case there is one, stay calm and follow the instructions of highly trained staff at the venue.</p> </div> </div> </section> </div> </div> </li> <li class="faq-component__accordion-item"> <h3> <button class="faq-component__accordion" aria-expanded="false">Is the venue wheelchair friendly?</button> </h3> <div class="faq-component__panel hidden" aria-hidden="true"> <div class="faq-component__panel__description"> <section id="" class="rich-text rich-text-- slice--"> <div class="rich-text__container"> <div class="rich-text__content"> <p>Yes, Olympia Events is accessible by wheelchair. Wheelchairs can be hired from the venue if needed. <a href="/visiting/access-olympia-london">Learn more about our accessibility. </a></p> </div> </div> </section> </div> </div> </li> <li class="faq-component__accordion-item"> <h3> <button class="faq-component__accordion" aria-expanded="false">Am I allowed to bring my dog to Olympia Events?</button> </h3> <div class="faq-component__panel hidden" aria-hidden="true"> <div class="faq-component__panel__description"> <section id="" class="rich-text rich-text-- slice--"> <div class="rich-text__container"> <div class="rich-text__content"> <p>Support dogs are welcome in the venue however,other pets will not be allowed access. <a href="/visiting/access-olympia-london">Learn more about our accessibility.</a></p> </div> </div> </section> </div> </div> </li> <li class="faq-component__accordion-item"> <h3> <button class="faq-component__accordion" aria-expanded="false">How much does it cost to park at the venue?</button> </h3> <div class="faq-component__panel hidden" aria-hidden="true"> <div class="faq-component__panel__description"> <section id="" class="rich-text rich-text-- slice--"> <div class="rich-text__container"> <div class="rich-text__content"> <p><br>The <a href="/parking-tariffs">cost of parking</a> varies depending on how long you are staying for. You need to <a href="/visiting/parking/book-parking">pre-book parking</a> and we recommend you do this more than 24 hours in advance to ensure availability. </p> </div> </div> </section> </div> </div> </li> <li class="faq-component__accordion-item"> <h3> <button class="faq-component__accordion" aria-expanded="false">Can I park a van or lorry in the carpark?</button> </h3> <div class="faq-component__panel hidden" aria-hidden="true"> <div class="faq-component__panel__description"> <section id="" class="rich-text rich-text-- slice--"> <div class="rich-text__container"> <div class="rich-text__content"> <p>Yes, we do have spaces for lorries of up to 7.5 tonnes and vans, although they are limited so you need to <a href="/visiting/parking/book-parking">pre-book your slot</a> to guarantee your space. </p> </div> </div> </section> </div> </div> </li> <li class="faq-component__accordion-item"> <h3> <button class="faq-component__accordion" aria-expanded="false">How do I book my vehicle for deliveries and collections?</button> </h3> <div class="faq-component__panel hidden" aria-hidden="true"> <div class="faq-component__panel__description"> <section id="" class="rich-text rich-text-- slice--"> <div class="rich-text__container"> <div class="rich-text__content"> <p>Exhibitors and contractors need to book deliveries and logistics in advance with <a href="https://voyagecontrol.com/olympialondon">Voyage Control</a> and passes will be checked.</p> </div> </div> </section> </div> </div> </li> <li class="faq-component__accordion-item"> <h3> <button class="faq-component__accordion" aria-expanded="false">Is parking available for coaches?</button> </h3> <div class="faq-component__panel hidden" aria-hidden="true"> <div class="faq-component__panel__description"> <section id="" class="rich-text rich-text-- slice--"> <div class="rich-text__container"> <div class="rich-text__content"> <p>Unfortunately, we don鈥檛 offer coach parking at the venue. The nearest coach parking facility is Wembley.</p> </div> </div> </section> </div> </div> </li> <li class="faq-component__accordion-item"> <h3> <button class="faq-component__accordion" aria-expanded="false">How do I enquire about holding an event at Olympia Events?</button> </h3> <div class="faq-component__panel hidden" aria-hidden="true"> <div class="faq-component__panel__description"> <section id="" class="rich-text rich-text-- slice--"> <div class="rich-text__container"> <div class="rich-text__content"> <p>You can make an enquiry through our <a href="/venue-enquiry">venue enquiry form</a>. Our team will respond to you as quickly as possible. </p> </div> </div> </section> </div> </div> </li> <li class="faq-component__accordion-item"> <h3> <button class="faq-component__accordion" aria-expanded="false">How do I enquire about exhibiting at one of the events at Olympia Events? </button> </h3> <div class="faq-component__panel hidden" aria-hidden="true"> <div class="faq-component__panel__description"> <section id="" class="rich-text rich-text-- slice--"> <div class="rich-text__container"> <div class="rich-text__content"> <p>You will need to contact the specific show organiser directly regards exhibiting. You can find their contact details on the individual event page in the <a href="/whatson">What's on</a> section.  You can also find exhibiting information on the <a href="/exhibitor-frequently-asked-questions">Exhibiting FAQ page.</a></p> </div> </div> </section> </div> </div> </li> <li class="faq-component__accordion-item"> <h3> <button class="faq-component__accordion" aria-expanded="false">Where can I claim my lost property?</button> </h3> <div class="faq-component__panel hidden" aria-hidden="true"> <div class="faq-component__panel__description"> <section id="" class="rich-text rich-text-- slice--"> <div class="rich-text__container"> <div class="rich-text__content"> <p>Please email <a href="mailto:lostproperty@olympia.london">lostproperty@olympia.london</a> or use our <a href="/contact-us">enquiry form</a></p> </div> </div> </section> </div> </div> </li> <li class="faq-component__accordion-item"> <h3> <button class="faq-component__accordion" aria-expanded="false">Is there wifi?</button> </h3> <div class="faq-component__panel hidden" aria-hidden="true"> <div class="faq-component__panel__description"> <section id="" class="rich-text rich-text-- slice--"> <div class="rich-text__container"> <div class="rich-text__content"> <p>Yes, there is free visitor wifi onsite.</p> </div> </div> </section> </div> </div> </li> <li class="faq-component__accordion-item"> <h3> <button class="faq-component__accordion" aria-expanded="false">How do I buy tickets or register for an event?</button> </h3> <div class="faq-component__panel hidden" aria-hidden="true"> <div class="faq-component__panel__description"> <section id="" class="rich-text rich-text-- slice--"> <div class="rich-text__container"> <div class="rich-text__content"> <p>Please make sure you buy a ticket before you turn up to Olympia Events as most shows don鈥檛 sell tickets or allow access to walk-up visitors. Please check the <a href="/whatson">What鈥檚 on</a> section of our website for the latest event information and how to buy tickets or register. </p> </div> </div> </section> </div> </div> </li> <li class="faq-component__accordion-item"> <h3> <button class="faq-component__accordion" aria-expanded="false">What food and drink is available at Olympia Events?</button> </h3> <div class="faq-component__panel hidden" aria-hidden="true"> <div class="faq-component__panel__description"> <section id="" class="rich-text rich-text-- slice--"> <div class="rich-text__container"> <div class="rich-text__content"> <p>There are plenty of options available inside the venue and in the surrounding area. Check out our <a href="/visiting/food-drink">food and drink guide.</a></p> </div> </div> </section> </div> </div> </li> <li class="faq-component__accordion-item"> <h3> <button class="faq-component__accordion" aria-expanded="false">When is the office open?</button> </h3> <div class="faq-component__panel hidden" aria-hidden="true"> <div class="faq-component__panel__description"> <section id="" class="rich-text rich-text-- slice--"> <div class="rich-text__container"> <div class="rich-text__content"> <p>Office operating hours are 09:00-17:30 Monday - Friday.</p> </div> </div> </section> </div> </div> </li> <li class="faq-component__accordion-item"> <h3> <button class="faq-component__accordion" aria-expanded="false">Where's the nearest ATM to take out cash?</button> </h3> <div class="faq-component__panel hidden" aria-hidden="true"> <div class="faq-component__panel__description"> <section id="" class="rich-text rich-text-- slice--"> <div class="rich-text__container"> <div class="rich-text__content"> <p><span>There are a number of cashpoints (ATMs) near Olympia Events. </span><a href="https://www.google.com/maps/search/cashpoint+near+Olympia+London/@51.4967973,-0.2133694,16z"><span>View map</span></a><span>. Most payments at the venue can be made on card, depending on your event.</span></p> </div> </div> </section> </div> </div> </li> <li class="faq-component__accordion-item"> <h3> <button class="faq-component__accordion" aria-expanded="false">Is Olympia Events the same as Olympia London?</button> </h3> <div class="faq-component__panel hidden" aria-hidden="true"> <div class="faq-component__panel__description"> <section id="" class="rich-text rich-text-- slice--"> <div class="rich-text__container"> <div class="rich-text__content"> <p>Olympia Events is the new name for Olympia London - an historic venue in the heart of London. The venue is part of a bigger visitor destination that is called Olympia. </p><p>The venue is made up of 3 large venue spaces that may be used seperately, or all joined together:</p><p> </p><ul><li>Olympia Grand</li><li>Olympia National</li><li>Olympia West</li></ul><p> </p><p><a href="/visiting/parking/book-parking">Check out how the venue spaces sit together</a></p> </div> </div> </section> </div> </div> </li> </ul> <div class="faq-component__contact-us"> <h5 class="faq-component__contact-us__title"> Get in touch </h5> <div class="faq-component__contact-us__description"> <section id="" class="rich-text rich-text-- slice--"> <div class="rich-text__container"> <div class="rich-text__content"> <p>Can't find the information you need? Just <a href="/contact-us">get in touch.</a></p> </div> </div> </section> </div> </div> </div> </section> </div> </article> </div> </div> <footer class="my-footer"> <div class="my-footer__container"> <div class="my-footer__address"> <h2>Olympia Events</h2> <p>Hammersmith Road<br /> London W14 8UX</p> <h2>Management Offices</h2> <p>Level 4<br /> 72 Hammersmith Road<br /> London W14 8TH</p> </div> <div class="my-footer__links"> <h2>Useful links</h2> <ul> <li> <a href="/newsletter-signup">Ticket offers</a> </li> <li> <a href="/contact-us">Contact us</a> </li> <li> <a href="/terms-conditions">Terms and conditions</a> </li> <li> <a href="/privacy-cookies">Privacy policy and cookies</a> </li> </ul> </div> <div class="my-footer__social"> <h2>Follow us</h2> <ul> <li class="my-footer__social--instagram"> <a aria-label="Instagram" href="https://www.instagram.com/olympiaeventsuk"> <svg width="44" height="44"> <g fill="none" fill-rule="evenodd"> <path d="M0 0h44v44H0z" /> <path d="M26.48 12A5.526 5.526 0 0 1 32 17.52v8.96A5.526 5.526 0 0 1 26.48 32h-8.96A5.525 5.525 0 0 1 12 26.48v-8.96A5.526 5.526 0 0 1 17.52 12zm0 1.774h-8.96a3.749 3.749 0 0 0-3.746 3.745v8.962a3.749 3.749 0 0 0 3.745 3.745h8.962a3.75 3.75 0 0 0 3.745-3.745v-8.962a3.75 3.75 0 0 0-3.745-3.745zM22 16.847A5.16 5.16 0 0 1 27.153 22 5.16 5.16 0 0 1 22 27.153 5.16 5.16 0 0 1 16.847 22 5.16 5.16 0 0 1 22 16.847zm0 1.774a3.383 3.383 0 0 0-3.379 3.38A3.383 3.383 0 0 0 22 25.378 3.383 3.383 0 0 0 25.379 22 3.383 3.383 0 0 0 22 18.621zm5.37-3.279a1.303 1.303 0 0 1 0 2.603c-.342 0-.678-.14-.92-.381a1.312 1.312 0 0 1-.382-.92 1.306 1.306 0 0 1 1.301-1.301z" fill="#292369" /> </g> </svg> <span class="screen-reader">Instagram</span> </a> </li> <li class="my-footer__social--facebook"> <a aria-label="Facebook" href="https://www.facebook.com/olympiaeventslondon"> <svg width="44" height="44"> <g fill="none" fill-rule="evenodd"> <path d="M0 0h44v44H0z" /> <path d="M20.128 32.375v-9.294H17v-3.622h3.128v-2.671c0-3.1 1.893-4.788 4.659-4.788 1.325 0 2.463.099 2.795.143v3.24l-1.918.001c-1.504 0-1.795.715-1.795 1.763v2.313h3.587l-.467 3.622h-3.12v9.293h-3.741z" fill="#292369" /> </g> </svg> <span class="screen-reader">Facebook</span> </a> </li> <li class="my-footer__social--twitter"> <a aria-label="Twitter" href="https://twitter.com/olympiaeventsuk"> <svg width="44" height="44" viewBox="0 0 44 44" fill="none" xmlns="http://www.w3.org/2000/svg"> <g fill="none" fill-rule="evenodd"> <path d="M0 0h44v44H0z" /> <path d="M12.0488 12L19.7705 23.0312L12 32H13.7488L20.5519 24.1477L26.0486 32H32L23.8438 20.3483L31.0765 12H29.3277L23.0624 19.2318L18.0001 12H12.0488ZM14.6206 13.3763H17.3546L29.4278 30.6235H26.6938L14.6206 13.3763Z" fill="#292369"/> </g> </svg> <span class="screen-reader">Twitter</span> </a> </li> <li class="my-footer__social--linkedIn"> <a aria-label="LinkedIn" href="https://www.linkedin.com/company/olympiaeventslondon"> <svg width="44" height="44"> <g fill="none" fill-rule="evenodd"> <path d="M0 0h44v44H0z" /> <path d="M17.262 31.716h-3.934V17.29h3.934zm-1.967-16.089A2.305 2.305 0 0 1 13 13.313 2.305 2.305 0 0 1 15.295 11a2.305 2.305 0 0 1 2.295 2.313 2.304 2.304 0 0 1-2.295 2.314zM33 31.716h-3.934v-7.35c0-4.416-5.246-4.082-5.246 0v7.35h-3.935V17.29h3.935v2.315c1.83-3.392 9.18-3.642 9.18 3.247v8.864z" fill="#292369" /> </g> </svg> <span class="screen-reader">LinkedIn</span> </a> </li> <li class="my-footer__social--youtube"> <a aria-label="Youtube" href="https://www.youtube.com/@olympiaevents"> <svg width="44" height="44"> <g fill="none" fill-rule="evenodd"> <path d="M0 0h44v44H0z" /> <path fill="#292369" d="M16 30.313v-16L32 22.3l-16 8.014z" /> </g> </svg> <span class="screen-reader">Youtube</span> </a> </li> </ul> </div> </div> <span class="my-footer__divider"></span> <div class="my-footer__copyright"> 漏 2024 Olympia Management Services Limited, Company Registration Number 00238811 </div> </footer> </div> <script type="application/json" data-drupal-selector="drupal-settings-json">{"path":{"baseUrl":"\/","pathPrefix":"","currentPath":"node\/179","currentPathIsAdmin":false,"isFront":false,"currentLanguage":"en"},"pluralDelimiter":"\u0003","user":{"uid":0,"permissionsHash":"234ce710b429c08e3dcbec0ebf1caa7e4ca52261b395407e4d4116de1d8635a0"}}</script> <script src="/sites/default/files/js/js_vq0ISQNKu2YSmaEkouBiELzWA3oFp-k1122YOb0QyUk.js?scope=footer&delta=0&language=en&theme=olympia_theme&include=eJxLSU0tzs-LTyvKzytJzUsBMhJzU8vzi7L1kxKLUwG_kQw1" data-cookieconsent="ignore"></script> </body> </html>

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