Workflow Builder

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rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/welcome"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Welcome to the docs</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/voiceflow-in-your-stack"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">How Voiceflow fits in your tech stack</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/step-1"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Quick start guide" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW 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class="Sidebar-link-text_label1gCT_uPnx7Gu">Step 3: Deploy your agent</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/building-a-telecom-customer-support-agents-to-troubleshoot-complex-questions"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Use cases" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Use cases</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/building-a-telecom-customer-support-agents-to-troubleshoot-complex-questions"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Building a telecom customer support agent</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/removing-hallucinations-for-a-banking-customer-support-bot"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Removing hallucinations for a banking customer support agent</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/a-nyt-cooking-recipe-agent-using-rag"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">A NYT Cooking recipe agent using RAG</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/rebuilding-a-retail-stores-digital-agent"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Rebuilding Sephora's digital agent</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/managing-workspaces-teams"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Admin and support" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Admin and support</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/managing-workspaces-teams"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Managing workspaces and team members</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/sso"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Single Sign-On (SSO) and SAML support</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/roles-permissions"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Roles and permissions</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/billing-plans"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Billing and plans</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/token-top-up"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Token Top-up</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/get-help"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Get help</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/agent-settings"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Important Agent Settings</span></span></a></li></ul></li></ul></section><section class="Sidebar-listWrapper6Q9_yUrG906C rm-Sidebar-section"><h2 class="Sidebar-headingTRQyOa2pk0gh rm-Sidebar-heading">Courses</h2><ul class="Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/voiceflow-basics"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Voiceflow Basics" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Voiceflow Basics</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/voiceflow-basics"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Part 1: Get Setup</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/voiceflow-basics-workflows"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Part 2: Get Familiar with Workflows</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/voiceflow-basics-user-input"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Part 3: Accept User Input</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/part-1-advanced-faq"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Build an AI Support Agent" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Build an AI Support Agent</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/part-1-advanced-faq"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Part 1: Answer Questions</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/part-2-sending-a-ticket-to-zendesk"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Part 2: Sending a Ticket to Zendesk</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/part-3-book-a-demo"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Part 3: Book a Demo</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/part-4-debugging"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Part 4: Deploy & Customize Webchat</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/guide-qna-chatbot-overview"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Plan, Build, and Launch a Production Q&A Slack Agent" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Plan, Build, and Launch a Production Q&A Slack Agent</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/guide-qna-chatbot-overview"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Overview</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/guide-qna-chatbot-planning"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Planning</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/guide-qna-chatbot-building"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Building</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/guide-qna-chatbot-deploying"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">QA and Deploying</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/guide-qna-chatbot-technical-walkthrough"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Full Technical Walkthrough</span></span></a></li></ul></li></ul></section><section class="Sidebar-listWrapper6Q9_yUrG906C rm-Sidebar-section"><h2 class="Sidebar-headingTRQyOa2pk0gh rm-Sidebar-heading">Building Agents</h2><ul class="Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/building-overview"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Overview</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/workspaces-agents"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Platform fundamentals" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Platform fundamentals</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/workspaces-agents"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Workspaces and Agents</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/cms"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Content Management System (CMS)</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/canvas"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Canvas</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/steps-blocks"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Steps and Blocks</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/workflows"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Workflows</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/components"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Components</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/template-library"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Template Library</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/test-tool"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Test Tool</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/teams"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Collaboration features</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/sharing-prototypes"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Sharing Prototypes</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/publishing-environments-backups"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Publishing, Environments and Backups</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/languages"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Languages</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/importing-exporting"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Importing or exporting projects and functions</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/secrets-manager"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Secrets Manager</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/listen-fundamentals"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Understand" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Understand</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/listen-fundamentals"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Understanding: How AI Agents Understand User Inputs</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/intents"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Intents" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Intents</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/intents"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Introduction to Intents</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/using-the-intent-cms"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Using the Intent CMS</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/llm-intent-classification-method"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Intent Classification using LLMs (Hybrid)</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/nlu-classification-method"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Intent Classification using NLU</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/previewing-intent-classification-and-improvements"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Previewing Intent Classification and Improvements</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/introduction-to-entities"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Entities" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Entities</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/introduction-to-entities"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Introduction to Entities</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/using-the-entity-cms"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Using the Entities CMS</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/introduction-to-events"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Events" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Events</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/introduction-to-events"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Introduction to Events</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/using-the-events-cms"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Using Events</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/trigger"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Steps & Tools" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Steps & Tools</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/trigger"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Trigger</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/choice-v2"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Choice</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/choice"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Choice (legacy)</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/capture-v2"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Capture</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/capture"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Capture (legacy)</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/buttons-v2"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Buttons</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/memory"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Memory</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/understanding-heirarchy"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Improving understanding</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/decide-overview"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Decide" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Decide</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/decide-overview"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Overview</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/variables-set"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Set</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/set-ai"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Set AI step</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/logic"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Conditions</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/actions"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Actions</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/api-step"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">API step</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/javascript-step"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">JavaScript step</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/custom-functions"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Functions" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Functions</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/custom-functions"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Introduction to developing functions</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/developing-functions"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Implementing function code</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/functions-listen"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Supporting listen in functions</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/function-step"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Function step</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/kb-search"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">KB Search</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/respond-overview"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Respond" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Respond</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/respond-overview"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Overview</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/message"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Messages</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/images"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Images</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/cards-carousels"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Cards and Carousels</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/speak"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Speak</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/response-ai"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Response AI step</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/knowledge-base"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Knowledge Base</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/advanced-knowledge-base"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Advanced Knowledge Base</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/custom-actions"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Custom Actions</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/no-match"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">No Match handling</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/no-reply-response"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">No Reply handling</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/prompt-step"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Prompt</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/general-best-practices"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Best Practices" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Best Practices</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/general-best-practices"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Getting started</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/knowledge-base-best-practices"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Knowledge Base</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a aria-current="page" class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link active" target="_self" href="/docs/workflow-builder"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Workflow Builder</span></span></a></li></ul></li></ul></section><section class="Sidebar-listWrapper6Q9_yUrG906C rm-Sidebar-section"><h2 class="Sidebar-headingTRQyOa2pk0gh rm-Sidebar-heading">Deploying Agents</h2><ul class="Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/deploying-overview"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Overview</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/web-chat-overview"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Web Chat" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Web Chat</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/web-chat-overview"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Overview</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/custom-web-chat-widgets"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Custom forms and extensions</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/customization-configuration"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Adding custom Variables</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/embed-customize-styling"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Embed and customize styling</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/custom-configurations"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Modify configurations</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/web-chat-api"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Custom Triggers</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/react-chat"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Open sourced react-chat</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/setting-up-twilio-integration"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Voice (Phone Number)" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Voice (Phone Number)</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/setting-up-twilio-integration"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Setting up Twilio integration</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/configuring-voice-settings"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Configuring voice settings</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/advanced-using-custom-voice-actions"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Advanced - Using custom voice actions</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/examples"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Examples</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/text-deployment-overview"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Text-based interfaces" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Text-based interfaces</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/text-deployment-overview"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Overview</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/deploy-whatsapp"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">WhatsApp</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/deploy-discord"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Discord</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/deploy-slack"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Slack</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/deploy-telegram"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Telegram</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/deploy-twilio-sms"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Twilio SMS</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/deploy-ms-teams"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Microsoft Teams</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/voice-deployment-overview"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Voice-based interfaces" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Voice-based interfaces</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/voice-deployment-overview"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Overview</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/deploy-vapi"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">VAPI</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" rel="noopener" target="_blank" data-active="" href="https://xavidop.me/alexa/2023-11-21-voiceflow-alexa/"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Alexa</span></span><i aria-hidden="true" class="Sidebar-link-externalIcon1RcnjKm-3Ft8 icon-arrow-up-right"></i></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/deploy-twilio-voice"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Twilio Voice IVR</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/elevenlabs-api-integration"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Custom TTS (ElevenLabs)</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/deploy-whisper-asr"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Custom ASR (Whisper)</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/custom-interfaces-overview"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Custom interfaces and deploying through APIs" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Custom interfaces and deploying through APIs</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/custom-interfaces-overview"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Overview</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/custom-channel-api"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Custom deployment channel (API)</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/custom-interface-unity"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Unity AI Powered NPC</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/custom-interface-shopify"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Shopify In-Store Copilot</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/react-embedded-educhat"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Documentation Copilot</span></span></a></li></ul></li></ul></section><section class="Sidebar-listWrapper6Q9_yUrG906C rm-Sidebar-section"><h2 class="Sidebar-headingTRQyOa2pk0gh rm-Sidebar-heading">Improving Agents</h2><ul class="Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/custom-llm"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Agent enhancement cookbook" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Agent enhancement cookbook</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/custom-llm"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Bring your own LLM</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/langchain-knowledge-base"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Custom Knowledge Base</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/live-chat-handoff"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Live Chat Handoff</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/building-advanced-analytics"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Building Advanced Analytics</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/advanced-rag-filtering-and-tagging"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Advanced RAG Filtering and Tagging</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/adding-live-internet-search-to-your-rag-solution"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Adding live internet search to your RAG solution</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/pii-redaction-for-ai-agents"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">PII redaction for AI Agents</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/llmlingua2-prompt-compression"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">LLMLingua2 Prompt Compression</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/gpt4o-fallback-claude3-aigateway"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">GPT-4o with fallback to Claude 3 Sonnet</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/integrating-perplexity-into-voiceflow"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Integrating Perplexity into Voiceflow</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/automated-emails-with-user-transcripts"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Generate Automated Emails with User Transcripts</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/using-voiceflow-with-open-source-models"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Using Voiceflow with Open Source Models</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/custom-voices-for-your-agent-using-elevenlabs"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Custom Voices for your Agent using ElevenLabs</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/transcripts"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Transcripts</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/analytics"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Analytics</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/how-does-the-knowledge-base-work"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">How does the Knowledge Base work</span></span></a></li></ul></section><section class="Sidebar-listWrapper6Q9_yUrG906C rm-Sidebar-section"><h2 class="Sidebar-headingTRQyOa2pk0gh rm-Sidebar-heading">Prompting and LLMs</h2><ul class="Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/prompts-cms-and-editor"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Prompts" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Prompts</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/prompts-cms-and-editor"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Prompts CMS</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/using-large-language-models-llms-in-voiceflow"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">What are LLMs?</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/prompting"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Prompting" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Prompting</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/types-of-prompts"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Types of prompts</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/crafting-great-prompts"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Crafting great prompts</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/hallucination-prevention"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Hallucinations" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Hallucinations</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/hallucination-reduction"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Hallucination reduction</span></span></a></li></ul></li></ul></section><section class="Sidebar-listWrapper6Q9_yUrG906C rm-Sidebar-section"><h2 class="Sidebar-headingTRQyOa2pk0gh rm-Sidebar-heading">RESOURCES</h2><ul class="Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/what-are-tokens"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for FAQ" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">FAQ</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/what-are-tokens"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">What are Tokens?</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/how-to-find-the-sitemap-for-a-website"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">How to find the Sitemap for a website</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/ai-token-purchase-confirmation"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">AI Token Purchase Confirmation</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/how-to-find-your-assistant-version-id-and-project-id"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">How to find your Assistant version ID and project ID</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/how-to-fix-a-loading-screen-error"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">How to Fix a Loading Screen Error</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/how-to-use-speech-effects"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">How to use speech effects?</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/missing-steps"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">I'm missing steps?</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/how-voiceflows-nlu-exports-work"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">How Voiceflow's NLU Exports Work</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/adjusting-the-nlu-intent-confidence-threshold"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Adjusting the NLU Intent Confidence Threshold</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/how-do-i-log-out-of-voiceflow"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">How do I log out of Voiceflow?</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/using-specific-models-in-voiceflow-kb-query-api"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Using Specific Models in Voiceflow KB Query API</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" rel="noopener" target="_blank" data-active="" href="https://link.voiceflow.com/community"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Join our Discord Community</span></span><i aria-hidden="true" class="Sidebar-link-externalIcon1RcnjKm-3Ft8 icon-arrow-up-right"></i></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" rel="noopener" target="_blank" data-active="" href="https://www.voiceflow.com/security"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Security at Voiceflow</span></span><i aria-hidden="true" class="Sidebar-link-externalIcon1RcnjKm-3Ft8 icon-arrow-up-right"></i></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" rel="noopener" target="_blank" data-active="" href="https://www.voiceflow.com/templates"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Templates</span></span><i aria-hidden="true" class="Sidebar-link-externalIcon1RcnjKm-3Ft8 icon-arrow-up-right"></i></a></li></ul></section></div></nav><article class="rm-Article " id="content"><header id="content-head"><div class="row clearfix"><div class="col-xs-9"><h1>Workflow Builder</h1><div class="excerpt"><div class="rm-Markdown markdown-body" data-testid="RDMD"><p>Best practices for Voiceflow's Workflow Builder.</p></div></div></div><div class="col-xs-3"><a class="suggestEdits" rel="nofollow" href="/edit/workflow-builder"><i aria-hidden="true" class="icon icon-edit"></i> Suggest Edits</a></div></div></header><div class="grid-container-fluid" id="content-container"><section class="content-body grid-75"><div dehydrated="<h1 class="heading heading-1 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="workflow-builder-best-practices"></div><div class="heading-text"><div id="section-workflow-builder-best-practices" class="heading-anchor_backwardsCompatibility"></div>Workflow Builder Best Practices</div><a aria-label="Skip link to Workflow Builder Best Practices" class="heading-anchor-icon fa fa-anchor" href="#workflow-builder-best-practices"></a></h1> <p>Workflows are where the actual conversation logic resides. Each workflow should focus on a single main flow or functionality, addressing specific user needs or goals. However, it&#x27;s important to note that a single workflow can have multiple entry points or triggers.</p> <p><strong>Key Workflow Characteristics:</strong></p> <ol> <li><strong>Single Main Flow:</strong> Each workflow should encapsulate one primary conversation flow or functionality.</li> <li><strong>Multiple Triggers:</strong> A workflow can be initiated by various triggers, such as:</li> </ol> <ul> <li>Multiple intents (different ways a user might ask for the same information)</li> <li>External triggers (e.g., API calls, scheduled events)</li> <li>Button clicks or other UI interactions</li> </ul> <p>This design allows for flexibility in how users can access a particular functionality while maintaining a clear, focused purpose for each workflow.</p> <p><strong>Example:</strong> Let&#x27;s consider a &quot;Check Account Balance&quot; workflow within the &quot;Balance Inquiries&quot; subfolder of our Banking Agent:</p> <p><strong>Main Flow:</strong> Retrieve and present the user&#x27;s account balance</p> <p><strong>Triggers:</strong></p> <p>Intent: &quot;What&#x27;s my account balance?&quot;<br/> External: Scheduled daily balance notification<br/> UI: &quot;Check Balance&quot; button click in the banking app</p> <p>While all these triggers lead to the same primary function (checking the account balance), having multiple entry points makes the Agent more flexible and user-friendly, accommodating various ways users might try to access this information.</p> <p>The workflow itself would contain the steps to:</p> <ol> <li>Authenticate the user (possibly using an Authentication component)</li> <li>Determine which account to check (using an Account Selector component if the user has multiple accounts)</li> <li>Retrieve the balance information</li> <li>Format and present the balance to the user</li> <li>Offer related actions (e.g., &quot;Would you like to see recent transactions?&quot; or &quot;Do you want to set a balance alert?&quot;)</li> </ol> <blockquote class="callout callout_default" theme="馃挕"><h2 class="callout-heading"><span class="callout-icon">馃挕</span><p>Pro tip</p></h2><p>When designing workflows, consider how users might try to access the functionality. Including multiple intents and triggers make your Agent more robust and user-friendly. However, to avoid confusion, do not overlap intents between different workflows.</p></blockquote> <br/> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="canvas-organization"></div><div class="heading-text"><div id="section-canvas-organization" class="heading-anchor_backwardsCompatibility"></div>Canvas organization</div><a aria-label="Skip link to Canvas organization" class="heading-anchor-icon fa fa-anchor" href="#canvas-organization"></a></h2> <p>The canvas of the Workflow Builder is where you visually design and implement your Agent&#x27;s conversation flows. As Agents get more complex, so do the canvases within the Workflow Builder. Voiceflow has many tools to keep your canvas organized, readable, and scalable.</p> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="components-reusable-building-blocks"></div><div class="heading-text"><div id="section-components-reusable-building-blocks" class="heading-anchor_backwardsCompatibility"></div>Components: Reusable Building Blocks</div><a aria-label="Skip link to Components: Reusable Building Blocks" class="heading-anchor-icon fa fa-anchor" href="#components-reusable-building-blocks"></a></h3> <p>Components in Voiceflow are reusable modules that handle specific functions or tasks. They promote consistency and efficiency by allowing you to use the same functionality across different workflows.</p> <p><strong>Example:</strong><br/> For our Banking Agent, some essential components might include:</p> <ul> <li><strong>Account Authenticator:</strong> <ul> <li>Function: Verifies the user&#x27;s identity before allowing access to sensitive information or actions.</li> <li>Usage: This component could be used in balance inquiries, transfers, or account settings changes workflows.</li> </ul> </li> <li><strong>Account Selector:</strong> <ul> <li>Function: Allows users to specify which account they&#x27;re referring to (e.g., checking, savings, credit card).</li> <li>Usage: This could be used in balance inquiries, transaction history requests, or transfer workflows.</li> </ul> </li> <li><strong>Error Handling:</strong> <ul> <li>Function: Manages fallbacks when the Agent doesn&#x27;t understand user input and handles various error scenarios.</li> <li>Usage: This component can be integrated into any workflow to provide consistent error management across the entire Agent.</li> </ul> </li> <li><strong>Transfer To Agent:</strong> <ul> <li>Function: Determines when to offer a handover to a human Agent and manages the transfer process.</li> <li>Usage: This can be triggered from the Error Handling Flow or directly from workflows dealing with complex or sensitive issues.</li> </ul> </li> </ul> <p>By creating these components, you ensure consistency in handling these common tasks across your Agent, and you can easily update them in one place if needed.</p> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="actions-quick-operations-and-navigation"></div><div class="heading-text"><div id="section-actions-quick-operations-and-navigation" class="heading-anchor_backwardsCompatibility"></div>Actions: Quick Operations and Navigation</div><a aria-label="Skip link to Actions: Quick Operations and Navigation" class="heading-anchor-icon fa fa-anchor" href="#actions-quick-operations-and-navigation"></a></h3> <p>Actions in Voiceflow allow you to perform simple operations or navigate within your Agent without needing a full step or block.</p> <h4 class="heading heading-4 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="key-points-about-actions"></div><div class="heading-text"><div id="section-key-points-about-actions" class="heading-anchor_backwardsCompatibility"></div>Key points about Actions:</div><a aria-label="Skip link to Key points about Actions:" class="heading-anchor-icon fa fa-anchor" href="#key-points-about-actions"></a></h4> <ul> <li>They can be added from pre-existing steps</li> <li>Actions appear as chips linked to a step&#x27;s path exit on the canvas</li> <li>Some actions have exits that allow you to move on after the action is executed</li> </ul> <p><strong>Types of actions include:</strong></p> <ol> <li><strong>Navigation Actions:</strong></li> </ol> <ul> <li>Go to Block: Jumps to a specific block in your Agent</li> <li>Go to Intent: Moves to a specific intent</li> <li>End: Terminates the current conversation flow</li> </ul> <ol start="2"> <li><strong>Backend Actions:</strong></li> </ol> <ul> <li>Set Variable: Allows you to set or modify variable values</li> <li>Open URL: Opens a specified URL (typically used in button steps)</li> <li>API: Executes an API call</li> <li>Custom Code: Runs a small piece of custom code</li> </ul> <h4 class="heading heading-4 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="how-add-an-action"></div><div class="heading-text"><div id="section-how-add-an-action" class="heading-anchor_backwardsCompatibility"></div>How add an Action:</div><a aria-label="Skip link to How add an Action:" class="heading-anchor-icon fa fa-anchor" href="#how-add-an-action"></a></h4> <ol> <li>Drag out a new arrow from the end of a step</li> <li>Select the desired action from the dropdown menu</li> </ol> <p>Actions are particularly useful for creating more streamlined and efficient workflows by allowing you to perform quick operations without cluttering your canvas with additional blocks.</p> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="canvas-organization-techniques"></div><div class="heading-text"><div id="section-canvas-organization-techniques" class="heading-anchor_backwardsCompatibility"></div>Canvas Organization Techniques</div><a aria-label="Skip link to Canvas Organization Techniques" class="heading-anchor-icon fa fa-anchor" href="#canvas-organization-techniques"></a></h3> <ul> <li>Color Coding Blocks and Connection Lines</li> <li>Color coding blocks and connection lines enables conversation design artifacts to be easily readable at a glance. This technique provides benefits for both designers and developers: <ol> <li>For designers: <ul> <li>Use color to keep track of related groups of elements</li> <li>Color code different types of transitions between blocks</li> </ul> </li> <li>For developers: <ul> <li>Colors provide an instant birds-eye view of the overall flow</li> <li>Colors help visualize relationships within an experience</li> </ul> </li> </ol> </li> </ul> <h4 class="heading heading-4 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="precise-labeling"></div><div class="heading-text"><div id="section-precise-labeling" class="heading-anchor_backwardsCompatibility"></div>Precise Labeling</div><a aria-label="Skip link to Precise Labeling" class="heading-anchor-icon fa fa-anchor" href="#precise-labeling"></a></h4> <p>Precise labels are crucial for:</p> <ul> <li>Enabling searching across an assistant</li> <li>Making it easy to design jumps across blocks, flows, intents, and domains</li> <li>Allowing other designers to understand logic without needing to comprehend complex if-then situations</li> </ul> <h4 class="heading heading-4 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="layout-best-practices"></div><div class="heading-text"><div id="section-layout-best-practices" class="heading-anchor_backwardsCompatibility"></div>Layout Best Practices</div><a aria-label="Skip link to Layout Best Practices" class="heading-anchor-icon fa fa-anchor" href="#layout-best-practices"></a></h4> <p>When laying out your blocks and arrows:</p> <ul> <li>Aim for a logical, left-to-right or top-to-bottom flow</li> <li>Minimize crossing arrows to reduce visual complexity</li> <li>Group related blocks together</li> <li>Use consistent spacing between blocks</li> <li>Consider using swimlanes to separate different types of functionality or user paths</li> </ul>" style="margin-left:31px" class="rm-Markdown markdown-body rm-Markdown markdown-body ng-non-bindable" data-testid="RDMD"><h1 class="heading heading-1 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="workflow-builder-best-practices"></div><div class="heading-text"><div id="section-workflow-builder-best-practices" class="heading-anchor_backwardsCompatibility"></div>Workflow Builder Best Practices</div><a aria-label="Skip link to Workflow Builder Best Practices" class="heading-anchor-icon fa fa-anchor" href="#workflow-builder-best-practices"></a></h1> <p>Workflows are where the actual conversation logic resides. Each workflow should focus on a single main flow or functionality, addressing specific user needs or goals. However, it's important to note that a single workflow can have multiple entry points or triggers.</p> <p><strong>Key Workflow Characteristics:</strong></p> <ol> <li><strong>Single Main Flow:</strong> Each workflow should encapsulate one primary conversation flow or functionality.</li> <li><strong>Multiple Triggers:</strong> A workflow can be initiated by various triggers, such as:</li> </ol> <ul> <li>Multiple intents (different ways a user might ask for the same information)</li> <li>External triggers (e.g., API calls, scheduled events)</li> <li>Button clicks or other UI interactions</li> </ul> <p>This design allows for flexibility in how users can access a particular functionality while maintaining a clear, focused purpose for each workflow.</p> <p><strong>Example:</strong> Let's consider a "Check Account Balance" workflow within the "Balance Inquiries" subfolder of our Banking Agent:</p> <p><strong>Main Flow:</strong> Retrieve and present the user's account balance</p> <p><strong>Triggers:</strong></p> <p>Intent: "What's my account balance?"<br/> External: Scheduled daily balance notification<br/> UI: "Check Balance" button click in the banking app</p> <p>While all these triggers lead to the same primary function (checking the account balance), having multiple entry points makes the Agent more flexible and user-friendly, accommodating various ways users might try to access this information.</p> <p>The workflow itself would contain the steps to:</p> <ol> <li>Authenticate the user (possibly using an Authentication component)</li> <li>Determine which account to check (using an Account Selector component if the user has multiple accounts)</li> <li>Retrieve the balance information</li> <li>Format and present the balance to the user</li> <li>Offer related actions (e.g., "Would you like to see recent transactions?" or "Do you want to set a balance alert?")</li> </ol> <blockquote class="callout callout_default" theme="馃挕"><h2 class="callout-heading"><span class="callout-icon">馃挕</span><p>Pro tip</p></h2><p>When designing workflows, consider how users might try to access the functionality. Including multiple intents and triggers make your Agent more robust and user-friendly. However, to avoid confusion, do not overlap intents between different workflows.</p></blockquote> <br/> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="canvas-organization"></div><div class="heading-text"><div id="section-canvas-organization" class="heading-anchor_backwardsCompatibility"></div>Canvas organization</div><a aria-label="Skip link to Canvas organization" class="heading-anchor-icon fa fa-anchor" href="#canvas-organization"></a></h2> <p>The canvas of the Workflow Builder is where you visually design and implement your Agent's conversation flows. As Agents get more complex, so do the canvases within the Workflow Builder. Voiceflow has many tools to keep your canvas organized, readable, and scalable.</p> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="components-reusable-building-blocks"></div><div class="heading-text"><div id="section-components-reusable-building-blocks" class="heading-anchor_backwardsCompatibility"></div>Components: Reusable Building Blocks</div><a aria-label="Skip link to Components: Reusable Building Blocks" class="heading-anchor-icon fa fa-anchor" href="#components-reusable-building-blocks"></a></h3> <p>Components in Voiceflow are reusable modules that handle specific functions or tasks. They promote consistency and efficiency by allowing you to use the same functionality across different workflows.</p> <p><strong>Example:</strong><br/> For our Banking Agent, some essential components might include:</p> <ul> <li><strong>Account Authenticator:</strong> <ul> <li>Function: Verifies the user's identity before allowing access to sensitive information or actions.</li> <li>Usage: This component could be used in balance inquiries, transfers, or account settings changes workflows.</li> </ul> </li> <li><strong>Account Selector:</strong> <ul> <li>Function: Allows users to specify which account they're referring to (e.g., checking, savings, credit card).</li> <li>Usage: This could be used in balance inquiries, transaction history requests, or transfer workflows.</li> </ul> </li> <li><strong>Error Handling:</strong> <ul> <li>Function: Manages fallbacks when the Agent doesn't understand user input and handles various error scenarios.</li> <li>Usage: This component can be integrated into any workflow to provide consistent error management across the entire Agent.</li> </ul> </li> <li><strong>Transfer To Agent:</strong> <ul> <li>Function: Determines when to offer a handover to a human Agent and manages the transfer process.</li> <li>Usage: This can be triggered from the Error Handling Flow or directly from workflows dealing with complex or sensitive issues.</li> </ul> </li> </ul> <p>By creating these components, you ensure consistency in handling these common tasks across your Agent, and you can easily update them in one place if needed.</p> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="actions-quick-operations-and-navigation"></div><div class="heading-text"><div id="section-actions-quick-operations-and-navigation" class="heading-anchor_backwardsCompatibility"></div>Actions: Quick Operations and Navigation</div><a aria-label="Skip link to Actions: Quick Operations and Navigation" class="heading-anchor-icon fa fa-anchor" href="#actions-quick-operations-and-navigation"></a></h3> <p>Actions in Voiceflow allow you to perform simple operations or navigate within your Agent without needing a full step or block.</p> <h4 class="heading heading-4 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="key-points-about-actions"></div><div class="heading-text"><div id="section-key-points-about-actions" class="heading-anchor_backwardsCompatibility"></div>Key points about Actions:</div><a aria-label="Skip link to Key points about Actions:" class="heading-anchor-icon fa fa-anchor" href="#key-points-about-actions"></a></h4> <ul> <li>They can be added from pre-existing steps</li> <li>Actions appear as chips linked to a step's path exit on the canvas</li> <li>Some actions have exits that allow you to move on after the action is executed</li> </ul> <p><strong>Types of actions include:</strong></p> <ol> <li><strong>Navigation Actions:</strong></li> </ol> <ul> <li>Go to Block: Jumps to a specific block in your Agent</li> <li>Go to Intent: Moves to a specific intent</li> <li>End: Terminates the current conversation flow</li> </ul> <ol start="2"> <li><strong>Backend Actions:</strong></li> </ol> <ul> <li>Set Variable: Allows you to set or modify variable values</li> <li>Open URL: Opens a specified URL (typically used in button steps)</li> <li>API: Executes an API call</li> <li>Custom Code: Runs a small piece of custom code</li> </ul> <h4 class="heading heading-4 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="how-add-an-action"></div><div class="heading-text"><div id="section-how-add-an-action" class="heading-anchor_backwardsCompatibility"></div>How add an Action:</div><a aria-label="Skip link to How add an Action:" class="heading-anchor-icon fa fa-anchor" href="#how-add-an-action"></a></h4> <ol> <li>Drag out a new arrow from the end of a step</li> <li>Select the desired action from the dropdown menu</li> </ol> <p>Actions are particularly useful for creating more streamlined and efficient workflows by allowing you to perform quick operations without cluttering your canvas with additional blocks.</p> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="canvas-organization-techniques"></div><div class="heading-text"><div id="section-canvas-organization-techniques" class="heading-anchor_backwardsCompatibility"></div>Canvas Organization Techniques</div><a aria-label="Skip link to Canvas Organization Techniques" class="heading-anchor-icon fa fa-anchor" href="#canvas-organization-techniques"></a></h3> <ul> <li>Color Coding Blocks and Connection Lines</li> <li>Color coding blocks and connection lines enables conversation design artifacts to be easily readable at a glance. This technique provides benefits for both designers and developers: <ol> <li>For designers: <ul> <li>Use color to keep track of related groups of elements</li> <li>Color code different types of transitions between blocks</li> </ul> </li> <li>For developers: <ul> <li>Colors provide an instant birds-eye view of the overall flow</li> <li>Colors help visualize relationships within an experience</li> </ul> </li> </ol> </li> </ul> <h4 class="heading heading-4 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="precise-labeling"></div><div class="heading-text"><div id="section-precise-labeling" class="heading-anchor_backwardsCompatibility"></div>Precise Labeling</div><a aria-label="Skip link to Precise Labeling" class="heading-anchor-icon fa fa-anchor" href="#precise-labeling"></a></h4> <p>Precise labels are crucial for:</p> <ul> <li>Enabling searching across an assistant</li> <li>Making it easy to design jumps across blocks, flows, intents, and domains</li> <li>Allowing other designers to understand logic without needing to comprehend complex if-then situations</li> </ul> <h4 class="heading heading-4 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="layout-best-practices"></div><div class="heading-text"><div id="section-layout-best-practices" class="heading-anchor_backwardsCompatibility"></div>Layout Best Practices</div><a aria-label="Skip link to Layout Best Practices" class="heading-anchor-icon fa fa-anchor" href="#layout-best-practices"></a></h4> <p>When laying out your blocks and arrows:</p> <ul> <li>Aim for a logical, left-to-right or top-to-bottom flow</li> <li>Minimize crossing arrows to reduce visual complexity</li> <li>Group related blocks together</li> <li>Use consistent spacing between blocks</li> <li>Consider using swimlanes to separate different types of functionality or user paths</li> </ul></div><div class="UpdatedAt"><p class="DateLine "><i class="icon icon-watch"></i>Updated 3 months ago </p></div><hr class="NextStepsDivider"/><nav aria-label="Pagination Controls" class="PaginationControlsjDYuqu8pBMUy rm-Pagination"></nav></section><section class="content-toc grid-25"><nav><ul class="toc-list"><li><a class="tocHeader" href="#"><i class="icon icon-text-align-left"></i>Table of Contents</a></li><li class="toc-children"><ul> <li> <a href="#workflow-builder-best-practices">Workflow Builder Best Practices</a> <ul> <li><a href="#canvas-organization">Canvas organization</a></li> </ul> </li> </ul></li></ul></nav></section></div><div class="ModalWrapper" id="tutorialmodal-root"></div></article></div></main><footer aria-label="Status banner" class="AppFooter rm-Banners"></footer><div class="ModalWrapper" id="ChatGPT-modal"></div></div></div><div class="ng-non-bindable"><script id="ssr-props" data-initial-props="{"sidebars":{"docs":[{"_id":"6659cc0ab80ec2004f1aa17c","title":"Getting 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Each workflow should focus on a single main flow or functionality, addressing specific user needs or goals. However, it's important to note that a single workflow can have multiple entry points or triggers.\n\n**Key Workflow Characteristics:**\n\n1. **Single Main Flow:** Each workflow should encapsulate one primary conversation flow or functionality.\n2. **Multiple Triggers:** A workflow can be initiated by various triggers, such as:\n\n- Multiple intents (different ways a user might ask for the same information)\n- External triggers (e.g., API calls, scheduled events)\n- Button clicks or other UI interactions\n\nThis design allows for flexibility in how users can access a particular functionality while maintaining a clear, focused purpose for each workflow.\n\n**Example:** Let's consider a \"Check Account Balance\" workflow within the \"Balance Inquiries\" subfolder of our Banking Agent:\n\n**Main Flow:** Retrieve and present the user's account balance\n\n**Triggers:**\n\nIntent: \"What's my account balance?\" \nExternal: Scheduled daily balance notification \nUI: \"Check Balance\" button click in the banking app\n\nWhile all these triggers lead to the same primary function (checking the account balance), having multiple entry points makes the Agent more flexible and user-friendly, accommodating various ways users might try to access this information.\n\nThe workflow itself would contain the steps to:\n\n1. Authenticate the user (possibly using an Authentication component)\n2. Determine which account to check (using an Account Selector component if the user has multiple accounts)\n3. Retrieve the balance information\n4. Format and present the balance to the user\n5. Offer related actions (e.g., \"Would you like to see recent transactions?\" or \"Do you want to set a balance alert?\")\n\n> 馃挕 Pro tip\n> \n> When designing workflows, consider how users might try to access the functionality. Including multiple intents and triggers make your Agent more robust and user-friendly. However, to avoid confusion, do not overlap intents between different workflows.\n\n<br />\n\n## Canvas organization\n\nThe canvas of the Workflow Builder is where you visually design and implement your Agent's conversation flows. As Agents get more complex, so do the canvases within the Workflow Builder. Voiceflow has many tools to keep your canvas organized, readable, and scalable.\n\n### Components: Reusable Building Blocks\n\nComponents in Voiceflow are reusable modules that handle specific functions or tasks. They promote consistency and efficiency by allowing you to use the same functionality across different workflows.\n\n**Example:** \nFor our Banking Agent, some essential components might include:\n\n- **Account Authenticator:**\n - Function: Verifies the user's identity before allowing access to sensitive information or actions.\n - Usage: This component could be used in balance inquiries, transfers, or account settings changes workflows.\n- **Account Selector:**\n - Function: Allows users to specify which account they're referring to (e.g., checking, savings, credit card).\n - Usage: This could be used in balance inquiries, transaction history requests, or transfer workflows.\n- **Error Handling:**\n - Function: Manages fallbacks when the Agent doesn't understand user input and handles various error scenarios.\n - Usage: This component can be integrated into any workflow to provide consistent error management across the entire Agent.\n- **Transfer To Agent:**\n - Function: Determines when to offer a handover to a human Agent and manages the transfer process.\n - Usage: This can be triggered from the Error Handling Flow or directly from workflows dealing with complex or sensitive issues.\n\nBy creating these components, you ensure consistency in handling these common tasks across your Agent, and you can easily update them in one place if needed.\n\n### Actions: Quick Operations and Navigation\n\nActions in Voiceflow allow you to perform simple operations or navigate within your Agent without needing a full step or block.\n\n#### Key points about Actions:\n\n- They can be added from pre-existing steps\n- Actions appear as chips linked to a step's path exit on the canvas\n- Some actions have exits that allow you to move on after the action is executed\n\n**Types of actions include:**\n\n1. **Navigation Actions:**\n\n- Go to Block: Jumps to a specific block in your Agent\n- Go to Intent: Moves to a specific intent\n- End: Terminates the current conversation flow\n\n2. **Backend Actions:**\n\n- Set Variable: Allows you to set or modify variable values\n- Open URL: Opens a specified URL (typically used in button steps)\n- API: Executes an API call\n- Custom Code: Runs a small piece of custom code\n\n#### How add an Action:\n\n1. Drag out a new arrow from the end of a step\n2. Select the desired action from the dropdown menu\n\nActions are particularly useful for creating more streamlined and efficient workflows by allowing you to perform quick operations without cluttering your canvas with additional blocks.\n\n### Canvas Organization Techniques\n\n- Color Coding Blocks and Connection Lines\n- Color coding blocks and connection lines enables conversation design artifacts to be easily readable at a glance. This technique provides benefits for both designers and developers:\n 1. For designers:\n - Use color to keep track of related groups of elements\n - Color code different types of transitions between blocks\n 2. For developers:\n - Colors provide an instant birds-eye view of the overall flow\n - Colors help visualize relationships within an experience\n\n#### Precise Labeling\n\nPrecise labels are crucial for:\n\n- Enabling searching across an assistant\n- Making it easy to design jumps across blocks, flows, intents, and domains\n- Allowing other designers to understand logic without needing to comprehend complex if-then situations\n\n#### Layout Best Practices\n\nWhen laying out your blocks and arrows:\n\n- Aim for a logical, left-to-right or top-to-bottom flow\n- Minimize crossing arrows to reduce visual complexity\n- Group related blocks together\n- Use consistent spacing between blocks\n- Consider using swimlanes to separate different types of functionality or user paths","opts":{"alwaysThrow":false,"compatibilityMode":false,"copyButtons":true,"correctnewlines":false,"markdownOptions":{"fences":true,"commonmark":true,"gfm":true,"ruleSpaces":false,"listItemIndent":"1","spacedTable":true,"paddedTable":true},"normalize":true,"lazyImages":true,"reusableContent":{"tags":{},"wrap":false},"safeMode":false,"settings":{"position":true},"theme":"light","resourceID":"66dfa31fa9931b001ac10da0","resourceType":"page","baseUrl":"/","terms":[{"_id":"655fad103facf3004c288f20","term":"agent","definition":"Refers to one 'project', 'assistant', or 'bot' in your workspace"}],"variables":{"user":{},"defaults":[{"source":"security","_id":"652eaab69e0e88197bcf3b85","name":"authorization","type":"apiKey","apiSetting":"638914e738c0e800aac362b1"},{"source":"security","_id":"6541048b1a4e17099759a54d","name":"Authorization","type":"apiKey","apiSetting":"6202d5d4b858c90049050339"}]}},"terms":[{"_id":"655fad103facf3004c288f20","term":"agent","definition":"Refers to one 'project', 'assistant', or 'bot' in your workspace"}],"variables":{"user":{},"defaults":[{"source":"security","_id":"652eaab69e0e88197bcf3b85","name":"authorization","type":"apiKey","apiSetting":"638914e738c0e800aac362b1"},{"source":"security","_id":"6541048b1a4e17099759a54d","name":"Authorization","type":"apiKey","apiSetting":"6202d5d4b858c90049050339"}]},"mdx":false,"dehydrated":{"toc":"<nav><ul class=\"toc-list\"><li><a class=\"tocHeader\" href=\"#\"><i class=\"icon icon-text-align-left\"></i>Table of Contents</a></li><li class=\"toc-children\"><ul>\n<li>\n<a href=\"#workflow-builder-best-practices\">Workflow Builder Best Practices</a>\n<ul>\n<li><a href=\"#canvas-organization\">Canvas organization</a></li>\n</ul>\n</li>\n</ul></li></ul></nav>","body":"<h1 class=\"heading heading-1 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"workflow-builder-best-practices\"></div><div class=\"heading-text\"><div id=\"section-workflow-builder-best-practices\" class=\"heading-anchor_backwardsCompatibility\"></div>Workflow Builder Best Practices</div><a aria-label=\"Skip link to Workflow Builder Best Practices\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#workflow-builder-best-practices\"></a></h1>\n<p>Workflows are where the actual conversation logic resides. Each workflow should focus on a single main flow or functionality, addressing specific user needs or goals. However, it&#x27;s important to note that a single workflow can have multiple entry points or triggers.</p>\n<p><strong>Key Workflow Characteristics:</strong></p>\n<ol>\n<li><strong>Single Main Flow:</strong> Each workflow should encapsulate one primary conversation flow or functionality.</li>\n<li><strong>Multiple Triggers:</strong> A workflow can be initiated by various triggers, such as:</li>\n</ol>\n<ul>\n<li>Multiple intents (different ways a user might ask for the same information)</li>\n<li>External triggers (e.g., API calls, scheduled events)</li>\n<li>Button clicks or other UI interactions</li>\n</ul>\n<p>This design allows for flexibility in how users can access a particular functionality while maintaining a clear, focused purpose for each workflow.</p>\n<p><strong>Example:</strong> Let&#x27;s consider a &quot;Check Account Balance&quot; workflow within the &quot;Balance Inquiries&quot; subfolder of our Banking Agent:</p>\n<p><strong>Main Flow:</strong> Retrieve and present the user&#x27;s account balance</p>\n<p><strong>Triggers:</strong></p>\n<p>Intent: &quot;What&#x27;s my account balance?&quot;<br/>\nExternal: Scheduled daily balance notification<br/>\nUI: &quot;Check Balance&quot; button click in the banking app</p>\n<p>While all these triggers lead to the same primary function (checking the account balance), having multiple entry points makes the Agent more flexible and user-friendly, accommodating various ways users might try to access this information.</p>\n<p>The workflow itself would contain the steps to:</p>\n<ol>\n<li>Authenticate the user (possibly using an Authentication component)</li>\n<li>Determine which account to check (using an Account Selector component if the user has multiple accounts)</li>\n<li>Retrieve the balance information</li>\n<li>Format and present the balance to the user</li>\n<li>Offer related actions (e.g., &quot;Would you like to see recent transactions?&quot; or &quot;Do you want to set a balance alert?&quot;)</li>\n</ol>\n<blockquote class=\"callout callout_default\" theme=\"馃挕\"><h2 class=\"callout-heading\"><span class=\"callout-icon\">馃挕</span><p>Pro tip</p></h2><p>When designing workflows, consider how users might try to access the functionality. Including multiple intents and triggers make your Agent more robust and user-friendly. However, to avoid confusion, do not overlap intents between different workflows.</p></blockquote>\n<br/>\n<h2 class=\"heading heading-2 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"canvas-organization\"></div><div class=\"heading-text\"><div id=\"section-canvas-organization\" class=\"heading-anchor_backwardsCompatibility\"></div>Canvas organization</div><a aria-label=\"Skip link to Canvas organization\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#canvas-organization\"></a></h2>\n<p>The canvas of the Workflow Builder is where you visually design and implement your Agent&#x27;s conversation flows. As Agents get more complex, so do the canvases within the Workflow Builder. Voiceflow has many tools to keep your canvas organized, readable, and scalable.</p>\n<h3 class=\"heading heading-3 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"components-reusable-building-blocks\"></div><div class=\"heading-text\"><div id=\"section-components-reusable-building-blocks\" class=\"heading-anchor_backwardsCompatibility\"></div>Components: Reusable Building Blocks</div><a aria-label=\"Skip link to Components: Reusable Building Blocks\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#components-reusable-building-blocks\"></a></h3>\n<p>Components in Voiceflow are reusable modules that handle specific functions or tasks. They promote consistency and efficiency by allowing you to use the same functionality across different workflows.</p>\n<p><strong>Example:</strong><br/>\nFor our Banking Agent, some essential components might include:</p>\n<ul>\n<li><strong>Account Authenticator:</strong>\n<ul>\n<li>Function: Verifies the user&#x27;s identity before allowing access to sensitive information or actions.</li>\n<li>Usage: This component could be used in balance inquiries, transfers, or account settings changes workflows.</li>\n</ul>\n</li>\n<li><strong>Account Selector:</strong>\n<ul>\n<li>Function: Allows users to specify which account they&#x27;re referring to (e.g., checking, savings, credit card).</li>\n<li>Usage: This could be used in balance inquiries, transaction history requests, or transfer workflows.</li>\n</ul>\n</li>\n<li><strong>Error Handling:</strong>\n<ul>\n<li>Function: Manages fallbacks when the Agent doesn&#x27;t understand user input and handles various error scenarios.</li>\n<li>Usage: This component can be integrated into any workflow to provide consistent error management across the entire Agent.</li>\n</ul>\n</li>\n<li><strong>Transfer To Agent:</strong>\n<ul>\n<li>Function: Determines when to offer a handover to a human Agent and manages the transfer process.</li>\n<li>Usage: This can be triggered from the Error Handling Flow or directly from workflows dealing with complex or sensitive issues.</li>\n</ul>\n</li>\n</ul>\n<p>By creating these components, you ensure consistency in handling these common tasks across your Agent, and you can easily update them in one place if needed.</p>\n<h3 class=\"heading heading-3 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"actions-quick-operations-and-navigation\"></div><div class=\"heading-text\"><div id=\"section-actions-quick-operations-and-navigation\" class=\"heading-anchor_backwardsCompatibility\"></div>Actions: Quick Operations and Navigation</div><a aria-label=\"Skip link to Actions: Quick Operations and Navigation\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#actions-quick-operations-and-navigation\"></a></h3>\n<p>Actions in Voiceflow allow you to perform simple operations or navigate within your Agent without needing a full step or block.</p>\n<h4 class=\"heading heading-4 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"key-points-about-actions\"></div><div class=\"heading-text\"><div id=\"section-key-points-about-actions\" class=\"heading-anchor_backwardsCompatibility\"></div>Key points about Actions:</div><a aria-label=\"Skip link to Key points about Actions:\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#key-points-about-actions\"></a></h4>\n<ul>\n<li>They can be added from pre-existing steps</li>\n<li>Actions appear as chips linked to a step&#x27;s path exit on the canvas</li>\n<li>Some actions have exits that allow you to move on after the action is executed</li>\n</ul>\n<p><strong>Types of actions include:</strong></p>\n<ol>\n<li><strong>Navigation Actions:</strong></li>\n</ol>\n<ul>\n<li>Go to Block: Jumps to a specific block in your Agent</li>\n<li>Go to Intent: Moves to a specific intent</li>\n<li>End: Terminates the current conversation flow</li>\n</ul>\n<ol start=\"2\">\n<li><strong>Backend Actions:</strong></li>\n</ol>\n<ul>\n<li>Set Variable: Allows you to set or modify variable values</li>\n<li>Open URL: Opens a specified URL (typically used in button steps)</li>\n<li>API: Executes an API call</li>\n<li>Custom Code: Runs a small piece of custom code</li>\n</ul>\n<h4 class=\"heading heading-4 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"how-add-an-action\"></div><div class=\"heading-text\"><div id=\"section-how-add-an-action\" class=\"heading-anchor_backwardsCompatibility\"></div>How add an Action:</div><a aria-label=\"Skip link to How add an Action:\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#how-add-an-action\"></a></h4>\n<ol>\n<li>Drag out a new arrow from the end of a step</li>\n<li>Select the desired action from the dropdown menu</li>\n</ol>\n<p>Actions are particularly useful for creating more streamlined and efficient workflows by allowing you to perform quick operations without cluttering your canvas with additional blocks.</p>\n<h3 class=\"heading heading-3 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"canvas-organization-techniques\"></div><div class=\"heading-text\"><div id=\"section-canvas-organization-techniques\" class=\"heading-anchor_backwardsCompatibility\"></div>Canvas Organization Techniques</div><a aria-label=\"Skip link to Canvas Organization Techniques\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#canvas-organization-techniques\"></a></h3>\n<ul>\n<li>Color Coding Blocks and Connection Lines</li>\n<li>Color coding blocks and connection lines enables conversation design artifacts to be easily readable at a glance. This technique provides benefits for both designers and developers:\n<ol>\n<li>For designers:\n<ul>\n<li>Use color to keep track of related groups of elements</li>\n<li>Color code different types of transitions between blocks</li>\n</ul>\n</li>\n<li>For developers:\n<ul>\n<li>Colors provide an instant birds-eye view of the overall flow</li>\n<li>Colors help visualize relationships within an experience</li>\n</ul>\n</li>\n</ol>\n</li>\n</ul>\n<h4 class=\"heading heading-4 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"precise-labeling\"></div><div class=\"heading-text\"><div id=\"section-precise-labeling\" class=\"heading-anchor_backwardsCompatibility\"></div>Precise Labeling</div><a aria-label=\"Skip link to Precise Labeling\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#precise-labeling\"></a></h4>\n<p>Precise labels are crucial for:</p>\n<ul>\n<li>Enabling searching across an assistant</li>\n<li>Making it easy to design jumps across blocks, flows, intents, and domains</li>\n<li>Allowing other designers to understand logic without needing to comprehend complex if-then situations</li>\n</ul>\n<h4 class=\"heading heading-4 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"layout-best-practices\"></div><div class=\"heading-text\"><div id=\"section-layout-best-practices\" class=\"heading-anchor_backwardsCompatibility\"></div>Layout Best Practices</div><a aria-label=\"Skip link to Layout Best Practices\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#layout-best-practices\"></a></h4>\n<p>When laying out your blocks and arrows:</p>\n<ul>\n<li>Aim for a logical, left-to-right or top-to-bottom flow</li>\n<li>Minimize crossing arrows to reduce visual complexity</li>\n<li>Group related blocks together</li>\n<li>Use consistent spacing between blocks</li>\n<li>Consider using swimlanes to separate different types of functionality or user paths</li>\n</ul>"}},"doc":{"metadata":{"image":[],"title":"","description":"","keywords":"","robots":"index"},"mdx":{"altBody":"","status":"rdmd"},"api":{"method":"get","url":"","auth":"required","params":[]},"next":{"description":"","pages":[]},"algolia":{"recordCount":9,"publishPending":false,"translationFailure":false,"updatedAt":"2024-09-10T01:38:39.847Z"},"title":"Workflow Builder","icon":"","updates":[],"type":"basic","slug":"workflow-builder","excerpt":"Best practices for Voiceflow's Workflow Builder.","body":"# Workflow Builder Best Practices\n\nWorkflows are where the actual conversation logic resides. Each workflow should focus on a single main flow or functionality, addressing specific user needs or goals. However, it's important to note that a single workflow can have multiple entry points or triggers.\n\n**Key Workflow Characteristics:**\n\n1. **Single Main Flow:** Each workflow should encapsulate one primary conversation flow or functionality.\n2. **Multiple Triggers:** A workflow can be initiated by various triggers, such as:\n\n- Multiple intents (different ways a user might ask for the same information)\n- External triggers (e.g., API calls, scheduled events)\n- Button clicks or other UI interactions\n\nThis design allows for flexibility in how users can access a particular functionality while maintaining a clear, focused purpose for each workflow.\n\n**Example:** Let's consider a \"Check Account Balance\" workflow within the \"Balance Inquiries\" subfolder of our Banking Agent:\n\n**Main Flow:** Retrieve and present the user's account balance\n\n**Triggers:**\n\nIntent: \"What's my account balance?\" \nExternal: Scheduled daily balance notification \nUI: \"Check Balance\" button click in the banking app\n\nWhile all these triggers lead to the same primary function (checking the account balance), having multiple entry points makes the Agent more flexible and user-friendly, accommodating various ways users might try to access this information.\n\nThe workflow itself would contain the steps to:\n\n1. Authenticate the user (possibly using an Authentication component)\n2. Determine which account to check (using an Account Selector component if the user has multiple accounts)\n3. Retrieve the balance information\n4. Format and present the balance to the user\n5. Offer related actions (e.g., \"Would you like to see recent transactions?\" or \"Do you want to set a balance alert?\")\n\n> 馃挕 Pro tip\n> \n> When designing workflows, consider how users might try to access the functionality. Including multiple intents and triggers make your Agent more robust and user-friendly. However, to avoid confusion, do not overlap intents between different workflows.\n\n<br />\n\n## Canvas organization\n\nThe canvas of the Workflow Builder is where you visually design and implement your Agent's conversation flows. As Agents get more complex, so do the canvases within the Workflow Builder. Voiceflow has many tools to keep your canvas organized, readable, and scalable.\n\n### Components: Reusable Building Blocks\n\nComponents in Voiceflow are reusable modules that handle specific functions or tasks. They promote consistency and efficiency by allowing you to use the same functionality across different workflows.\n\n**Example:** \nFor our Banking Agent, some essential components might include:\n\n- **Account Authenticator:**\n - Function: Verifies the user's identity before allowing access to sensitive information or actions.\n - Usage: This component could be used in balance inquiries, transfers, or account settings changes workflows.\n- **Account Selector:**\n - Function: Allows users to specify which account they're referring to (e.g., checking, savings, credit card).\n - Usage: This could be used in balance inquiries, transaction history requests, or transfer workflows.\n- **Error Handling:**\n - Function: Manages fallbacks when the Agent doesn't understand user input and handles various error scenarios.\n - Usage: This component can be integrated into any workflow to provide consistent error management across the entire Agent.\n- **Transfer To Agent:**\n - Function: Determines when to offer a handover to a human Agent and manages the transfer process.\n - Usage: This can be triggered from the Error Handling Flow or directly from workflows dealing with complex or sensitive issues.\n\nBy creating these components, you ensure consistency in handling these common tasks across your Agent, and you can easily update them in one place if needed.\n\n### Actions: Quick Operations and Navigation\n\nActions in Voiceflow allow you to perform simple operations or navigate within your Agent without needing a full step or block.\n\n#### Key points about Actions:\n\n- They can be added from pre-existing steps\n- Actions appear as chips linked to a step's path exit on the canvas\n- Some actions have exits that allow you to move on after the action is executed\n\n**Types of actions include:**\n\n1. **Navigation Actions:**\n\n- Go to Block: Jumps to a specific block in your Agent\n- Go to Intent: Moves to a specific intent\n- End: Terminates the current conversation flow\n\n2. **Backend Actions:**\n\n- Set Variable: Allows you to set or modify variable values\n- Open URL: Opens a specified URL (typically used in button steps)\n- API: Executes an API call\n- Custom Code: Runs a small piece of custom code\n\n#### How add an Action:\n\n1. Drag out a new arrow from the end of a step\n2. Select the desired action from the dropdown menu\n\nActions are particularly useful for creating more streamlined and efficient workflows by allowing you to perform quick operations without cluttering your canvas with additional blocks.\n\n### Canvas Organization Techniques\n\n- Color Coding Blocks and Connection Lines\n- Color coding blocks and connection lines enables conversation design artifacts to be easily readable at a glance. This technique provides benefits for both designers and developers:\n 1. For designers:\n - Use color to keep track of related groups of elements\n - Color code different types of transitions between blocks\n 2. For developers:\n - Colors provide an instant birds-eye view of the overall flow\n - Colors help visualize relationships within an experience\n\n#### Precise Labeling\n\nPrecise labels are crucial for:\n\n- Enabling searching across an assistant\n- Making it easy to design jumps across blocks, flows, intents, and domains\n- Allowing other designers to understand logic without needing to comprehend complex if-then situations\n\n#### Layout Best Practices\n\nWhen laying out your blocks and arrows:\n\n- Aim for a logical, left-to-right or top-to-bottom flow\n- Minimize crossing arrows to reduce visual complexity\n- Group related blocks together\n- Use consistent spacing between blocks\n- Consider using swimlanes to separate different types of functionality or user 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