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periods</span></a></li><li><a href="/en/shopping-internet/end-of-geoblocking.html" class="dropdown-item" title="End of geoblocking"><span class="dropdown-text">End of geoblocking</span></a></li><li><a href="/en/shopping-internet/dna-testing-on-the-internet.html" class="dropdown-item" title="DNA Testing on the Internet"><span class="dropdown-text">DNA Testing on the Internet</span></a></li><li><a href="/en/shopping-internet/buying-tickets.html" class="dropdown-item" title="Buying tickets"><span class="dropdown-text">Buying tickets</span></a></li><li><a href="/en/shopping-internet/cash-payment-limitations.html" class="dropdown-item" title="Cash payment limitations"><span class="dropdown-text">Cash payment limitations</span></a></li></ul></li><li class="nav-item dropdown dropdown-hover"><a href="/en/living-in-france.html" id="nav-item-662" class="nav-link dropdown-toggle" title="Living in France" aria-haspopup="true" aria-expanded="false"><span class="nav-link-text">Living in 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class="carousel-text vcontainer" style="color: #FFFFFF;"><h2 class="carousel-header h2">Travelling by train in the European Union</h2><h2 class="carousel-subheader none">What are your rights?</h2></div><div class="carousel-image vcontainer"></div></div></a></div></div></div></div></div><div id="c7110" class="frame frame-default frame-type-menu_card_list frame-layout-0 frame-background-none frame-no-backgroundimage frame-space-before-none frame-space-after-none "><div class="frame-container"><div class="frame-inner"><a id="c7113"></a><div class="card-menu card-menu card-menu-align-left card-menu-columns-3"><div class="card-menu-item"><div class="card"><div class="card-img-top"><a href="/en/travelling-motor-vehicles/motor-vehicles/winter-tyres-in-europe.html" title="Winter tyres in Europe" data-toggle="tooltip"><picture><source data-variant="default" data-maxwidth="352" media="(min-width: 1200px)" srcset="https://www.europe-consommateurs.eu/fileadmin/_processed_/2/6/csm_v%C3%A9hicule-neige-hiver_b7edc0a459.jpg"><source data-variant="large" data-maxwidth="292" media="(min-width: 992px)" srcset="https://www.europe-consommateurs.eu/fileadmin/_processed_/2/6/csm_v%C3%A9hicule-neige-hiver_202bfb6d46.jpg"><source data-variant="medium" data-maxwidth="212" media="(min-width: 768px)" srcset="https://www.europe-consommateurs.eu/fileadmin/_processed_/2/6/csm_v%C3%A9hicule-neige-hiver_6b92cf6d09.jpg"><source data-variant="small" data-maxwidth="498" media="(min-width: 576px)" srcset="https://www.europe-consommateurs.eu/fileadmin/_processed_/2/6/csm_v%C3%A9hicule-neige-hiver_f5b8831717.jpg"><source data-variant="extrasmall" data-maxwidth="372" srcset="https://www.europe-consommateurs.eu/fileadmin/_processed_/2/6/csm_v%C3%A9hicule-neige-hiver_90220a2aa0.jpg"><img loading="lazy" title="vehicle-snow-winter.jpg" alt="A car driving through a forest on a snowy road" src="https://www.europe-consommateurs.eu/fileadmin/_processed_/2/6/csm_v%C3%A9hicule-neige-hiver_b7edc0a459.jpg" width="352" height="235"/></picture></a></div><div class="card-body"><h3 class="card-title"><a href="/en/travelling-motor-vehicles/motor-vehicles/winter-tyres-in-europe.html" title="Winter tyres in Europe" data-toggle="tooltip"> Winter tyres in Europe </a></h3><p class="card-text">If you are crossing the border on a daily basis or planning a trip to Europe during the winter, it is not always easy to know whether winter tires are mandatory in the country you are visiting. More information in this article.</p></div><div class="card-footer"><a href="/en/travelling-motor-vehicles/motor-vehicles/winter-tyres-in-europe.html" class="card-link" title="Winter tyres in Europe" data-toggle="tooltip"> Read more </a></div></div></div><div class="card-menu-item"><div class="card"><div class="card-img-top"><a href="/en/shopping-internet/e-commerce-and-dropshipping.html" title="Dropshipping: our advice before purchasing" data-toggle="tooltip"><picture><source data-variant="default" data-maxwidth="352" media="(min-width: 1200px)" srcset="https://www.europe-consommateurs.eu/fileadmin/_processed_/3/a/csm_pexels-nataliya-vaitkevich-6214474_1af617acf9.jpg"><source data-variant="large" data-maxwidth="292" media="(min-width: 992px)" srcset="https://www.europe-consommateurs.eu/fileadmin/_processed_/3/a/csm_pexels-nataliya-vaitkevich-6214474_6c3c19ee80.jpg"><source data-variant="medium" data-maxwidth="212" media="(min-width: 768px)" srcset="https://www.europe-consommateurs.eu/fileadmin/_processed_/3/a/csm_pexels-nataliya-vaitkevich-6214474_1991cf120f.jpg"><source data-variant="small" data-maxwidth="498" media="(min-width: 576px)" srcset="https://www.europe-consommateurs.eu/fileadmin/_processed_/3/a/csm_pexels-nataliya-vaitkevich-6214474_68f8f0eb1f.jpg"><source data-variant="extrasmall" data-maxwidth="372" srcset="https://www.europe-consommateurs.eu/fileadmin/_processed_/3/a/csm_pexels-nataliya-vaitkevich-6214474_27390a40b2.jpg"><img loading="lazy" src="https://www.europe-consommateurs.eu/fileadmin/_processed_/3/a/csm_pexels-nataliya-vaitkevich-6214474_1af617acf9.jpg" width="352" height="235" alt=""/></picture></a></div><div class="card-body"><h3 class="card-title"><a href="/en/shopping-internet/e-commerce-and-dropshipping.html" title="Dropshipping: our advice before purchasing" data-toggle="tooltip"> Dropshipping: our advice before purchasing </a></h3><p class="card-text">"Dropshipping" is the online sale of products of which they have no stock, which will be sent directly by the manufacturer to the consumer. Although this practice is legal in France, it often holds unpleasant surprises.</p></div><div class="card-footer"><a href="/en/shopping-internet/e-commerce-and-dropshipping.html" class="card-link" title="Dropshipping: our advice before purchasing" data-toggle="tooltip"> Read more </a></div></div></div><div class="card-menu-item"><div class="card"><div class="card-img-top"><a href="/en/travelling-motor-vehicles/motor-vehicles/driving-in-france.html" title="Driving in France" data-toggle="tooltip"><picture><source data-variant="default" data-maxwidth="352" media="(min-width: 1200px)" srcset="https://www.europe-consommateurs.eu/fileadmin/_processed_/b/e/csm_conduite-voiture-route_ee688822c3.jpg"><source data-variant="large" data-maxwidth="292" media="(min-width: 992px)" srcset="https://www.europe-consommateurs.eu/fileadmin/_processed_/b/e/csm_conduite-voiture-route_c1b453f121.jpg"><source data-variant="medium" data-maxwidth="212" media="(min-width: 768px)" srcset="https://www.europe-consommateurs.eu/fileadmin/_processed_/b/e/csm_conduite-voiture-route_df52552a55.jpg"><source data-variant="small" data-maxwidth="498" media="(min-width: 576px)" srcset="https://www.europe-consommateurs.eu/fileadmin/_processed_/b/e/csm_conduite-voiture-route_0f4393c25a.jpg"><source data-variant="extrasmall" data-maxwidth="372" srcset="https://www.europe-consommateurs.eu/fileadmin/_processed_/b/e/csm_conduite-voiture-route_3f68e741b7.jpg"><img loading="lazy" title="driving-car-road.jpg" alt="a man driving a car" src="https://www.europe-consommateurs.eu/fileadmin/_processed_/b/e/csm_conduite-voiture-route_ee688822c3.jpg" width="352" height="235"/></picture></a></div><div class="card-body"><h3 class="card-title"><a href="/en/travelling-motor-vehicles/motor-vehicles/driving-in-france.html" title="Driving in France" data-toggle="tooltip"> Driving in France </a></h3><p class="card-text">We give you information about traffic and safety rules in France, such as speed limits and controls or the rescue lane on French motorways.</p></div><div class="card-footer"><a href="/en/travelling-motor-vehicles/motor-vehicles/driving-in-france.html" class="card-link" title="Driving in France" data-toggle="tooltip"> Read more </a></div></div></div></div></div></div></div><div id="page-content" class="bp-page-content main-section"><div class="section section-default"><div class="container"><div class="section-row"><main class="section-column maincontent-wrap" role="main"><div id="c4977" class="frame frame-default frame-type-textpic frame-layout-0 frame-background-none frame-no-backgroundimage frame-space-before-none frame-space-after-none "><div class="frame-container"><div class="frame-inner"><a id="c5001"></a><div class="textpic textpic-below"><div class="textpic-item textpic-gallery"><div class="gallery-row"><div class="gallery-item gallery-item-size-4"><figure class="image"><a href="/en/index.html" title="7 legal advisers"><picture><source 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srcset="https://www.europe-consommateurs.eu/fileadmin/Media/Bilder/Slider-Accueil/Vektor-Smartobjekt_centre_BLEU.png"><source data-variant="medium" data-maxwidth="332" media="(min-width: 768px)" srcset="https://www.europe-consommateurs.eu/fileadmin/Media/Bilder/Slider-Accueil/Vektor-Smartobjekt_centre_BLEU.png"><source data-variant="small" data-maxwidth="242" media="(min-width: 576px)" srcset="https://www.europe-consommateurs.eu/fileadmin/Media/Bilder/Slider-Accueil/Vektor-Smartobjekt_centre_BLEU.png"><source data-variant="extrasmall" data-maxwidth="179" srcset="https://www.europe-consommateurs.eu/fileadmin/Media/Bilder/Slider-Accueil/Vektor-Smartobjekt_centre_BLEU.png"><img loading="lazy" title="a binational centre " alt="a binational centre " src="https://www.europe-consommateurs.eu/fileadmin/Media/Bilder/Slider-Accueil/Vektor-Smartobjekt_centre_BLEU.png" width="112" height="112"/></picture></a><figcaption class="caption">a binational centre </figcaption></figure></div><div 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srcset="https://www.europe-consommateurs.eu/fileadmin/Media/Bilder/Slider-Accueil/Vektor-Smartobjekt_service_gratuit_BLEU.png"><img loading="lazy" title="a free service" alt="a free service" src="https://www.europe-consommateurs.eu/fileadmin/Media/Bilder/Slider-Accueil/Vektor-Smartobjekt_service_gratuit_BLEU.png" width="112" height="112"/></picture></a><figcaption class="caption">a free service</figcaption></figure></div></div></div><div class="textpic-item textpic-text"><header class="frame-header"><h1 class="element-header "><span>European Consumer Centre France: help and advice in Europe</span></h1></header><p>The <strong>European Consumer Centre (ECC) France</strong> is your <strong>representative </strong>if you have a <strong>question on your rights in Europe</strong> or if you live in France and are <strong>struggling to find a solution with a trader established in another EU Member State, United Kingdom, Iceland or Norway.</strong></p><p><strong><em>Flight cancelled by your Irish airline? Undelivered order placed on a German site?  Car rental in Spain badly spent? <a href="/en/questions-and-complaints.html">Please contact us!</a></em></strong></p><p>The ECC France belongs to the <strong>network ECC-Net</strong>, present in each EU country, Iceland, Norway and the United Kingdom and financed by the European Commission and the Member States. The ECC France is located at the <strong>Strasbourg/Kehl</strong> border, grouped together with the ECC Germany within the Franco-German association "European Consumer Centre". You want to know more about it? Go to our <strong><a href="/en/about-us.html">"About us"</a></strong> section.</p><p>Our consumer <strong>information and legal aid services</strong> are <strong>free of charge.</strong></p></div></div></div></div></div><div id="c11527" class="frame frame-default frame-type-text frame-layout-0 frame-background-none frame-no-backgroundimage frame-space-before-none frame-space-after-none "><div class="frame-container"><div class="frame-inner"><a id="c11528"></a><header class="frame-header"><h2 class="element-header "><span>Our videos</span></h2></header><p>End of extra costs on communications, 14 days to change your mind following an online purchase, protection of personal data, rights whatever the mode of transport... Watch our video which shows you what Europe has concretely brought to the daily life of European citizens. 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