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Help Topics - Customer Service - LEGO.com AU

<!doctype html><html lang=en data-api-version=v2 data-siteculture=en-au data-contentculture=en-us data-context=customerservice data-context=customerservice data-track-pagetype=web data-track-pagename="Help Topics" data-track-sitesectionlevel2=help data-track-sitesectionlevel3 data-track-sitesectionlevel4><head><meta charset=utf-8><meta name=viewport content="width=device-width,initial-scale=1,viewport-fit=cover"><meta http-equiv=x-ua-compatible content="ie=edge"><title>Help Topics - Customer Service - LEGO.com AU</title><link rel=canonical href=https://www.lego.com/en-au/service/help/><meta name=description content><link rel=stylesheet href=https://www.lego.com/service/dist/styles.min.20234fffb4e12d27ccf851cf24ebd268a59b12342b8cdddf2096ece2bdb8da57.css integrity="sha256-ICNP/7ThLSfM+FHPJOvSaKWbEjQrjN3fIJbs4r242lc=" crossorigin=anonymous><script type=text/javascript src=https://www.lego.com/service/dist/scripts.min.min.7dd59f4a67695fc3aed36c5ae6b6f1f5c549486914037938f9a56c55484125e6.js 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rel=apple-touch-icon sizes=180x180 href=/static/favicon/lego-logo-180.png><link rel=apple-touch-icon sizes=192x192 href=/static/favicon/lego-logo-192.png><link rel=apple-touch-startup-image href=/static/favicon/lego-logo-512.png></head><body class="c-page c-page--en-au-blt5b7fcbbb045303bb" data-lego-nps=104230><header class=c-site-header role=banner><div class=c-site-banner><div class=o-wrapper><div class=c-site-banner__container><a href=https://www.lego.com/en-au/service/>Customer Service</a> <button class="c-nav-toggle c-btn js--toggle-mobile-nav" aria-label="Toggle Page Navigation" aria-controls=mobile-navigation aria-expanded=false type=button> <i class="c-icon c-icon--cheveron-down c-icon--lg"></i></button></div></div></div><nav class="c-site-nav c-site-nav--mobile" id=mobile-navigation aria-label="Site navigation" role=navigation itemscope itemtype=http://www.schema.org/SiteNavigationElement><ul class="c-site-nav__menu o-nav o-nav--stacked"><li class=c-site-nav__item itemprop=itemListElement><a class=c-site-nav__link href=/en-au/service/buildinginstructions/ title="Building Instructions" itemprop=url>Building Instructions</a></li><li class=c-site-nav__item itemprop=itemListElement><a class=c-site-nav__link href=/en-au/service/replacementparts/ title="Bricks & Pieces" itemprop=url>Bricks & Pieces</a></li><li class="c-site-nav__item c-site-nav__item--current" itemprop=itemListElement><a class=c-site-nav__link href=/en-au/service/help/ title="Help Topics" aria-current=page itemprop=url>Help Topics</a></li><li class=c-site-nav__item itemprop=itemListElement><a class=c-site-nav__link href=/en-au/service/device-guide/ title="Device Guide" itemprop=url>Device Guide</a></li><li class=c-site-nav__item itemprop=itemListElement><a class="c-site-nav__link c-site-nav__link--back" href=https://www.lego.com/en-au/service/ title="Customer Service" itemprop=url><i class="c-icon c-icon--cheveron-left c-icon--sm"></i>Customer Service</a></li></ul></nav><nav 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