Hardware warranty, services, and repair

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class="calloutHeading" id="calloutHeading">You have multiple accounts</div> <div class="calloutMessage" id="calloutMessage">Choose the account you want to sign in with.</div> </div> </div> </div> <div id="ocHelp" dir="ltr"> <div id="ocArticle" class="landing-page --theme-warranty"> <div class="grd main-content zero-margin" id="ocMainContent"> <div class="row ocpArticleSizingWrapper"> <main id="supArticleContent" class="col-3-3" data-bi-area="content" tabindex="-1"> <article class="ocpArticleContent"><header id="document-header" data-bi-area="page-header"><div id="hero-welcome" class="header__container--color"> <h1 id="ID0EDN" class="header__title">Hardware warranty, services, and repair</h1> <div class="searchBox searchBoxHomeAndLandingPageOverride" data-tenant="smc" data-product-suffix="Warranty" data-placeholder-text="How can we help you?" data-search-label="Search"> <form id="supHomeAndLandingPageSearchBoxForm" class="supHomeAndLandingPageSearchBoxForm" method="GET" action="/search/results" autocomplete="off" role="search"> <div class="supHomeAndLandingPageSearchBoxContainer" role="presentation"><input id="supHomeAndLandingPageSearchBox" name="query" type="search" placeholder="How can we help you?"><input id="supHomeAndLandingPageProductName" type="hidden" value="Warranty"><input id="supHomeAndLandingPageIsEnrichedQuery" type="hidden" name="isEnrichedQuery" value="false"><button class="supHomeAndLandingPageSearchButton" type="submit" title="Search" data-bi-mto=""><span class="icon-mdl2 icon-forward" aria-hidden="true"></span></button></div><input class="supHomeAndLandingPageSuggestionHider" type="text" name="" placeholder=""></form> </div> </div></header><div class="banded-wrapper"> <div class="ocpSectionLayout grd zero-margin"><section aria-labelledby="ID0EDBBBBL" class="ocpSection" data-bi-area="section-1"> <p></p> <div data-bi-view="Grid 1x2" class="supARG supHomeAndLandingPageFeatureGrid"> <div class="supARG-row"> <div class="supARG-column-1-2" data-bi-compnm="row-1,col-1" data-bi-view="Grid 1x2"> <p> <picture><img class="fluentImage" src="https://support.content.office.net/en-us/media/48957ade-c816-4bc6-a740-7d94b0196a98.png" loading="lazy" alt="Surface Pro, Surface Headphones, mouse and keyboard on a desk"></picture> </p> </div> <div class="supARG-column-1-2" data-bi-compnm="row-1,col-2" data-bi-view="Grid 1x2"> <h2 id="ID0EDBBBBL" class="">What does my warranty cover?</h2> <p>Your Microsoft device or accessory comes with a Standard Limited Warranty. Terms and conditions vary by country or region.</p> <p> <a role="button" href="/en-au/topic/warranty-and-protection-plan-terms-conditions-eedf7a23-84a7-1a47-480b-0e10503eedf5" class="ocpArticleLink supHomeAndLandingPageCTAButton" data-bi-view="Grid 1x2" data-bi-compnm="row-1,col-2" data-bi-type="anchor">Read warranty terms</a> </p> <p>For more info about your Surface warranty, see <a href="/en-au/surface/surface-warranty-faq-1217913a-2692-424e-a5c4-0eb0de84f05a" class="ocpArticleLink" data-bi-view="Grid 1x2" data-bi-compnm="row-1,col-2" data-bi-type="anchor">Surface warranty : FAQ</a>.</p> </div> </div> </div> </section></div> </div> <div class="banded-wrapper"> <div class="ocpSectionLayout grd zero-margin"><section aria-labelledby="ID0EDDBBBJ" class="ocpSection" data-bi-area="section-2"> <p></p> <div data-bi-view="Grid 1x2" class="supARG supHomeAndLandingPageFeatureGrid"> <div class="supARG-row"> <div class="supARG-column-1-2" data-bi-compnm="row-1,col-1" data-bi-view="Grid 1x2"> <h2 id="ID0EDDBBBJ" class="">Check your warranty status</h2> <p>If you have a Surface or Xbox device or accessory, use your Microsoft account to check the warranty and make warranty claims on account.microsoft.com/devices.</p> <p> <a href="https://account.microsoft.com/devices" target="_blank" role="button" class="ocpExternalLink supHomeAndLandingPageCTAButton" data-bi-view="Grid 1x2" data-bi-compnm="row-1,col-1" data-bi-type="anchor">Check warranty status</a> </p> <p>To check the warranty status for Microsoft accessories like mice, keyboards, cameras, or headsets, <a href="https://support.microsoft.com/contactus" target="_blank" class="ocpExternalLink" data-bi-view="Grid 1x2" data-bi-compnm="row-1,col-1" data-bi-type="anchor">contact us</a>.聽</p> <p>For more detailed info, see <a href="/en-au/windows/check-your-microsoft-warranty-and-create-service-orders-644472b2-df94-41c7-a67d-2ac6577fc5f3" class="ocpArticleLink" data-bi-view="Grid 1x2" data-bi-compnm="row-1,col-1" data-bi-type="anchor">Check your Microsoft warranty and create service orders</a> or <a href="/en-au/windows/manage-devices-used-with-your-microsoft-account-d4044995-81db-b24b-757e-1102d148f441" class="ocpArticleLink" data-bi-view="Grid 1x2" data-bi-compnm="row-1,col-1" data-bi-type="anchor">Manage devices used with your Microsoft account</a>.</p> <p>For Surface for Business, visit <a href="https://mybusinessservice.surface.com/" target="_blank" class="ocpExternalLink" data-bi-view="Grid 1x2" data-bi-compnm="row-1,col-1" data-bi-type="anchor">Surface Support for Business Online Service Center</a>.</p> </div> <div class="supARG-column-1-2" data-bi-compnm="row-1,col-2" data-bi-view="Grid 1x2"> <p> <picture><img class="fluentImage" src="https://support.content.office.net/en-us/media/573253b9-2cf8-4c6d-8388-163e9f4b6d04.png" loading="lazy" alt="Surface Pro and mouse on a desk"></picture> </p> </div> </div> </div> </section></div> </div> <div class="banded-wrapper"> <div class="ocpSectionLayout grd zero-margin"><section aria-labelledby="ID0EDBBBBH" class="ocpSection" data-bi-area="section-3"> <p></p> <div data-bi-view="Grid 1x2" class="supARG supHomeAndLandingPageFeatureGrid"> <div class="supARG-row"> <div class="supARG-column-1-2" data-bi-compnm="row-1,col-1" data-bi-view="Grid 1x2"> <p> <picture><img class="fluentImage" src="https://support.content.office.net/en-us/media/d5012ef9-b158-47ee-b63b-f0124d62bdc7.png" loading="lazy" alt="Microsoft Complete logo"></picture> </p> </div> <div class="supARG-column-1-2" data-bi-compnm="row-1,col-2" data-bi-view="Grid 1x2"> <h2 id="ID0EDBBBBH" class="">Stay covered with Microsoft Complete</h2> <p>Get Microsoft Complete Protection Plan when you purchase your device. All Microsoft devices and accessories come with a Standard Limited Warranty. Microsoft Complete provides extended hardware and accidental damage coverage.聽After purchase, you鈥檒l also receive聽unlimited technical support from Microsoft.聽Available in select markets only.</p> <p>For more info about Microsoft Complete, see <a href="https://www.microsoft.com/store/b/microsoft-complete" target="_blank" class="ocpExternalLink" data-bi-view="Grid 1x2" data-bi-compnm="row-1,col-2" data-bi-type="anchor">Microsoft Complete protection plan</a>.聽</p> <p>For Surface for Business, visit <a href="https://www.microsoft.com/surface/business/warranty-protection-plans-and-support?activetab=pivot:surfacelaptopand2-in-1stab" target="_blank" class="ocpExternalLink" data-bi-view="Grid 1x2" data-bi-compnm="row-1,col-2" data-bi-type="anchor">Surface warranty and support plans</a>.</p> </div> </div> </div> </section></div> </div> <div class="banded-wrapper"> <div class="ocpSectionLayout grd zero-margin"><section aria-labelledby="ID0EDDBBBF" class="ocpSection" data-bi-area="section-4"> <p></p> <div data-bi-view="Grid 1x2" class="supARG supHomeAndLandingPageFeatureGrid"> <div class="supARG-row"> <div class="supARG-column-1-2" data-bi-compnm="row-1,col-1" data-bi-view="Grid 1x2"> <h2 id="ID0EDDBBBF" class="">Get service for your Microsoft device or accessory</h2> <p>Need to service your Microsoft device or accessory? Sign in to account.microsoft.com/devices and get service for your Surface, Surface accessory, Xbox, or Xbox accessory.</p> <p> <a href="https://account.microsoft.com/devices" target="_blank" role="button" class="ocpExternalLink supHomeAndLandingPageCTAButton" data-bi-view="Grid 1x2" data-bi-compnm="row-1,col-1" data-bi-type="anchor">Sign in to get service</a> </p> <p>To get support for Microsoft accessories like mice, keyboards, cameras, or headsets, <a href="https://support.microsoft.com/contactus" target="_blank" class="ocpExternalLink" data-bi-view="Grid 1x2" data-bi-compnm="row-1,col-1" data-bi-type="anchor">contact us</a>.</p> <p>For more info on the service process, see <a href="/en-au/surface/how-to-get-service-or-repair-for-surface-b06da716-0763-65b3-e2f2-116d9e30f877" class="ocpArticleLink" data-bi-view="Grid 1x2" data-bi-compnm="row-1,col-1" data-bi-type="anchor">How to get service for Surface</a> or <a href="https://go.microsoft.com/fwlink/?linkid=2148403" target="_blank" class="ocpExternalLink" data-bi-view="Grid 1x2" data-bi-compnm="row-1,col-1" data-bi-type="anchor">Getting your Xbox device serviced</a>.</p> </div> <div class="supARG-column-1-2" data-bi-compnm="row-1,col-2" data-bi-view="Grid 1x2"> <p> <picture><img class="fluentImage" src="https://support.content.office.net/en-us/media/87024de7-7f1d-4ece-a5c2-848365ffeb64.png" loading="lazy" alt="Surface Book, Surface Dial and Surface Pen on a desk"></picture> </p> </div> </div> </div> </section></div> </div> <div class="banded-wrapper"> <div class="ocpSectionLayout grd zero-margin"><section aria-labelledby="ID0EDD" class="ocpSection" data-bi-area="section-5"> <h2 id="ID0EDD" class="">Before you get service for your Surface</h2> <div data-bi-view="Grid 1x4" class="supARG"> <div class="supARG-row"> <div class="supARG-column-1-4" data-bi-compnm="row-1,col-1" data-bi-view="Grid 1x4"> <p> <picture><img class="fluentImage" src="https://support.content.office.net/en-us/media/a2d1d616-1611-409e-96c4-e82aa4fb118b.png" loading="lazy" alt="A woman using Surface Book on a desk"></picture> </p> <p> <b class="ocpLegacyBold">Get service for your out-of-warranty or damaged Surface</b> </p> <p>See your options if your Surface device is out of warranty, damaged, or has a cracked screen.</p> <p> <a href="/en-au/surface/get-service-for-your-out-of-warranty-or-damaged-surface-08312d65-7d7d-5438-2f85-92c8b0a605ac" class="ocpArticleLink supHomeAndLandingPageCTA" data-bi-view="Grid 1x4" data-bi-compnm="row-1,col-1" data-bi-type="anchor">See the steps</a> </p> </div> <div class="supARG-column-1-4" data-bi-compnm="row-1,col-2" data-bi-view="Grid 1x4"> <p> <picture><img class="fluentImage" src="https://support.content.office.net/en-us/media/fa1ad685-1714-41c2-8570-a06c30945762.png" loading="lazy" alt="A man using Surface laptop on a desk"></picture> </p> <p> <b class="ocpLegacyBold">How much does out-of-warranty service cost for your Surface device or accessory?</b> </p> <p>If your device is no longer covered by the standard limited warranty or Microsoft Complete, you may be eligible for out-of-warranty services.</p> <p> <a href="/en-au/topic/how-much-does-out-of-warranty-service-cost-for-your-surface-device-or-accessory-4c77ac8a-e8c3-d0e4-7e8a-a29f768d43ff" class="ocpArticleLink supHomeAndLandingPageCTA" data-bi-view="Grid 1x4" data-bi-compnm="row-1,col-2" data-bi-type="anchor">See service costs</a> </p> </div> <div class="supARG-column-1-4" data-bi-compnm="row-1,col-3" data-bi-view="Grid 1x4"> <p> <picture><img class="fluentImage" src="https://support.content.office.net/en-us/media/8ad4fd9c-aec0-4a3f-8820-ce8d6165ae06.png" loading="lazy" alt="A man walking and holding Surface Book"></picture> </p> <p> <b class="ocpLegacyBold">Find Surface Walk-in Center and Authorized Service Provider contact information</b> </p> <p>Microsoft has support options for your Surface through Authorized Reseller Customer Service Centers and Authorized Service Providers. Not available in all countries and regions.</p> <p> <a href="https://support.microsoft.com/surface/service-centers-for-in-person-support-fa81797b-44e0-47e5-b2f9-c490f9d330b4" target="_blank" class="ocpExternalLink supHomeAndLandingPageCTA" data-bi-view="Grid 1x4" data-bi-compnm="row-1,col-3" data-bi-type="anchor">Find a location</a> </p> </div> <div class="supARG-column-1-4" data-bi-compnm="row-1,col-4" data-bi-view="Grid 1x4"> <p> <picture><img class="fluentImage" src="https://support.content.office.net/en-us/media/9b5cd4a0-df58-425f-8d4e-da293886a3cb.png" loading="lazy" alt="A woman using Surface Laptop on a desk"></picture> </p> <p> <b class="ocpLegacyBold">Find the serial number on Microsoft or Surface device</b> </p> <p>There are several ways you can find the serial number for your Microsoft or Surface device or accessory.</p> <p> <a href="/en-au/surface/find-the-serial-number-on-your-microsoft-or-surface-device-6c0abc0c-2b45-247d-f959-70e504e55fa5" class="ocpArticleLink supHomeAndLandingPageCTA" data-bi-view="Grid 1x4" data-bi-compnm="row-1,col-4" data-bi-type="anchor">Find serial number</a> </p> </div> </div> </div> </section></div> </div> <div class="banded-wrapper"> <div class="ocpSectionLayout grd zero-margin"><section aria-labelledby="ID0EDB" class="ocpSection" data-bi-area="section-6"> <h2 id="ID0EDB" class="">Other warranty and service info</h2> <div data-bi-view="Grid 1x4" class="supARG"> <div class="supARG-row"> <div class="supARG-column-1-4" data-bi-compnm="row-1,col-1" data-bi-view="Grid 1x4"> <p> <b class="ocpLegacyBold">Service information</b> </p> <p> <a href="/en-au/surface/is-my-service-order-delayed-fc77c308-9107-d236-a614-2ba1ac8b230b" class="ocpArticleLink" data-bi-view="Grid 1x4" data-bi-compnm="row-1,col-1" data-bi-type="anchor">Is my service order delayed?</a> </p> <p> <a href="/en-au/windows/update-your-warranty-with-your-proof-of-purchase-ceca7e91-3a88-e2dc-7a21-b8c54b5429df" class="ocpArticleLink" data-bi-view="Grid 1x4" data-bi-compnm="row-1,col-1" data-bi-type="anchor">Update your warranty with your proof-of-purchase</a> </p> </div> <div class="supARG-column-1-4" data-bi-compnm="row-1,col-2" data-bi-view="Grid 1x4"> <p> <b class="ocpLegacyBold">Model specific information</b> </p> <p> <a href="/en-au/surface/surface-pro-4-screen-flickers-or-is-scrambled-e48e8b60-0426-4de8-5a58-0a8f5a72a5c4" class="ocpArticleLink" data-bi-view="Grid 1x4" data-bi-compnm="row-1,col-2" data-bi-type="anchor">Surface Pro 4 screen flickers or is scrambled</a> </p> <p> <a href="/en-au/surface/microsoft-ac-power-cord-recall-for-eligible-surface-pro-3-or-earlier-devices-4d46b233-acd2-9714-9ece-0ff48327fbc5" class="ocpArticleLink" data-bi-view="Grid 1x4" data-bi-compnm="row-1,col-2" data-bi-type="anchor">Microsoft AC power cord recall for eligible Surface Pro devices</a> </p> </div> <div class="supARG-column-1-4" data-bi-compnm="row-1,col-3" data-bi-view="Grid 1x4"> <p> <b class="ocpLegacyBold">Service and repair for Surface</b> </p> <p> <a href="/en-au/surface/how-to-prepare-your-surface-for-service-e6fe1f6a-c516-0cd5-5a96-0377d82e7fc5" class="ocpArticleLink" data-bi-view="Grid 1x4" data-bi-compnm="row-1,col-3" data-bi-type="anchor">How to prepare for service</a> </p> <p> <a href="/en-au/surface/how-to-get-service-or-repair-for-surface-b06da716-0763-65b3-e2f2-116d9e30f877" class="ocpArticleLink" data-bi-view="Grid 1x4" data-bi-compnm="row-1,col-3" data-bi-type="anchor">How to get service or repair</a> </p> <p> <a href="/en-au/surface/set-up-your-surface-after-service-76a74a94-6a4f-9007-0227-2a40c5867f2d" class="ocpArticleLink" data-bi-view="Grid 1x4" data-bi-compnm="row-1,col-3" data-bi-type="anchor">How to set up after service聽</a> </p> <p> <a href="/en-au/surface/self-repair-information-for-your-surface-device-56655149-c27a-432a-9936-bacd609a4b03" class="ocpArticleLink" data-bi-view="Grid 1x4" data-bi-compnm="row-1,col-3" data-bi-type="anchor">How to self-repair your Surface</a> </p> </div> <div class="supARG-column-1-4" data-bi-compnm="row-1,col-4" data-bi-view="Grid 1x4"> <p> <b class="ocpLegacyBold">Other legal documents</b> </p> <p> <a href="https://www.microsoft.com/useterms" target="_blank" class="ocpExternalLink" data-bi-view="Grid 1x4" data-bi-compnm="row-1,col-4" data-bi-type="anchor">Microsoft License Terms</a> </p> <p> <a href="/en-au/windows/product-safety-warnings-and-instructions-726eab87-f471-4ad8-48e5-9c25f68927ba" class="ocpArticleLink" data-bi-view="Grid 1x4" data-bi-compnm="row-1,col-4" data-bi-type="anchor">Product safety warnings and instructions</a> </p> <p> <a href="/en-au/surface/surface-regulatory-information-99a8b802-7b5b-9bed-1bab-e325c357c858" class="ocpArticleLink" data-bi-view="Grid 1x4" data-bi-compnm="row-1,col-4" data-bi-type="anchor">Surface regulatory information</a> </p> </div> </div> </div> </section></div> </div></article> <div class="support-bridge" ms.cmpgrp="homepage_footer" ms.pgarea="Body" data-bi-area="homepage_footer"> <nav 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