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Patient Visitor | Visitor Policy | Phoenix Children's
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The goal is to allow caregivers and visitors the opportunity to assist in the healing process helpfully and cooperatively. It also ensures the healthcare team has the time and space required to provide quality patient care. " /> <meta name="Generator" content="Drupal 10 (https://www.drupal.org)" /> <meta name="MobileOptimized" content="width" /> <meta name="HandheldFriendly" content="true" /> <meta name="viewport" content="width=device-width, initial-scale=1.0" /> <script type="application/ld+json">{ "@context": "https://schema.org", "@graph": [ { "@type": "Organization", "@id": "https://phoenixchildrens.org/", "name": "Phoenix Children\u0027s Hospital", "url": "https://phoenixchildrens.org/" }, { "@type": "WebPage", "@id": "https://phoenixchildrens.org/visitors", "description": "Visiting hours at Phoenix Children’s are 8 a.m. – 8 p.m.Our visitor protocol protects the health, safety, rights and privacy of our patients. The goal is to allow caregivers and visitors the opportunity to assist in the healing process helpfully and cooperatively. It also ensures the healthcare team has the time and space required to provide quality patient care. 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col" tabindex="-1"> Locations </a> <a href="/specialties-conditions" class="data-gtm-searchMenu list-group-item list-group-item-action col" tabindex="-1"> Specialties & Conditions </a> <a href="/healthcare-professionals" class="data-gtm-searchMenu list-group-item list-group-item-action col" tabindex="-1"> For Healthcare Professionals </a> <a href="https://careers.phoenixchildrens.com/" class="data-gtm-searchMenu list-group-item list-group-item-action col" tabindex="-1"> Careers </a> </div> </div> </div> </div> </div> </div> <div class="navigation-underlay is-hidden"></div> <div class="header-buttons"> <button class="search-button" tabindex="0" aria-label="Search"></button> <button class="hamburger-button" tabindex="0" aria-label="Menu Button"> <span></span> <span></span> <span></span> </button> </div> </header> <div class="mobile-menu"> <div class="collapsed-menu" role="menu" id="mobile-slideOut" tabindex="0"> <div class="nav-container"> <div class="region region-mobile-menu"> <nav 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href="/specialties-conditions" class="data-gtm-hamburgerNav list-group-item data-gtm-stickyNav list-group-item-action col" data-drupal-link-system-path="specialties-conditions">Find a Specialty</a> </div> </div> </nav> <nav role="navigation" aria-labelledby="block-phoenix-default-hamburgermain-menu" id="block-phoenix-default-hamburgermain" class="block block-menu navigation menu--hamburger-main"> <div class="visually-hidden" id="block-phoenix-default-hamburgermain-menu">Hamburger Main</div> <div class="accordion widget__main expanding-cards__accordion" id="accordion---main-nav"> <div class="accordion-item"> <div class="accordion-header" id="accordion-heading---main-nav"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#accordion-collapse---main-nav--1" aria-expanded="false" aria-controls="accordion-collapse---main-nav--1"></button> <a href="/patient-visitor-information">Patient & Visitor Information</a> </div> <div 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Visitor Information" data-drupal-link-system-path="node/277">Planning Your Stay</a> </div> <div class="accordion-item"> <a href="/patient-visitor-information/after-your-visit" class="data-gtm-hamburgerNav main-nav-item-level main-nav-item-level--1" data-contenttitle="Patient & Visitor Information" data-drupal-link-system-path="node/275">After Your Visit</a> </div> <div class="accordion-item"> <a href="/patient-visitor-information/imaging-radiology" class="data-gtm-hamburgerNav main-nav-item-level main-nav-item-level--1" data-contenttitle="Patient & Visitor Information" data-drupal-link-system-path="node/726">Imaging & Radiology</a> </div> <div class="accordion-item"> <a href="/patient-visitor-information/surgery-procedures" class="data-gtm-hamburgerNav main-nav-item-level main-nav-item-level--1" data-contenttitle="Patient & Visitor Information" data-drupal-link-system-path="node/1211">Surgery & Procedures</a> </div> <div class="accordion-item"> <a href="/patient-visitor-information/patient-family-services" class="data-gtm-hamburgerNav main-nav-item-level main-nav-item-level--1" data-contenttitle="Patient & Visitor Information" data-drupal-link-system-path="node/1214">Patient & Family Services</a> </div> <div class="accordion-item"> <a href="/patient-visitor-information/support-programs" class="data-gtm-hamburgerNav main-nav-item-level main-nav-item-level--1" data-contenttitle="Patient & Visitor Information" data-drupal-link-system-path="node/276">Support Programs</a> </div> <div class="accordion-item"> <a href="/patient-visitor-information/educational-resources" class="data-gtm-hamburgerNav main-nav-item-level main-nav-item-level--1" data-contenttitle="Patient & Visitor Information" data-drupal-link-system-path="node/715">Educational Resources</a> </div> </div> </div> </div> </div> <div class="accordion-item"> <div class="accordion-header" id="accordion-heading---main-nav"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#accordion-collapse---main-nav--2" aria-expanded="false" aria-controls="accordion-collapse---main-nav--2"></button> <a href="/specialties-conditions">Specialties & Conditions</a> </div> <div id="accordion-collapse---main-nav--2" class="accordion-collapse collapse" aria-labelledby="accordion-heading---main-nav" data-bs-parent="#accordion---main-nav"> <div class="accordion-body"> <div class="accordion widget__main expanding-cards__accordion" id="accordion---main-nav"> <div class="accordion-item"> <a href="/specialties-conditions?field_care_type_target_id=1" class="data-gtm-hamburgerNav main-nav-item-level main-nav-item-level--1" data-contenttitle="Specialties & Conditions" data-drupal-link-query="{"field_care_type_target_id":"1"}" data-drupal-link-system-path="specialties-conditions">Specialties</a> </div> <div class="accordion-item"> <a href="/specialties-conditions?field_care_type_target_id=2" class="data-gtm-hamburgerNav 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id="accordion-collapse---main-nav--3" class="accordion-collapse collapse" aria-labelledby="accordion-heading---main-nav" data-bs-parent="#accordion---main-nav"> <div class="accordion-body"> <div class="accordion widget__main expanding-cards__accordion" id="accordion---main-nav"> <div class="accordion-item"> <a href="/specialties-conditions/phoenix-childrens-pediatrics" class="data-gtm-hamburgerNav main-nav-item-level main-nav-item-level--1" data-contenttitle="Pediatric Primary Care" data-drupal-link-system-path="node/1828">Phoenix Children's Pediatrics</a> </div> <div class="accordion-item"> <a href="/specialties-conditions/primary-complex-care" class="data-gtm-hamburgerNav main-nav-item-level main-nav-item-level--1" data-contenttitle="Pediatric Primary Care" data-drupal-link-system-path="node/1827">Primary & Complex Care</a> </div> <div class="accordion-item"> <a href="/healthcare-professionals/phoenix-childrens-care-network-pccn" class="data-gtm-hamburgerNav main-nav-item-level 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class="block block-system block-system-breadcrumb-block"> <div class="breadcrumb-container"> <nav aria-label="breadcrumb"> <ol class="breadcrumb-list"> <li class="breadcrumb-list-item item--text">Home</li> </ol> </nav> </div> </div> <h1 class="clearfix text-formatted field field--type-text field--label-hidden field__item"> Visitor Protocol </h1> </div> <div class="hero--media"> <div class="hero--box"> <!-- placing a rounded box from the design behind the media image --></div> </div> </div> </div> <div class="accordion container" id="accordion-explore-section---menu-explore"> <div class="accordion-item opened"> <div class="accordion-header" id="accordion-heading-explore-section---menu-explore"> <button class="accordion-button " type="button" data-bs-toggle="collapse" data-bs-target="#accordion-collapse-explore-section---menu-explore" aria-expanded="true" aria-controls="accordion-collapse-explore-section---menu-explore"> Explore this Section </button> </div> <div id="accordion-collapse-explore-section---menu-explore" class="accordion-collapse collapse show" aria-labelledby="accordion-heading-explore-section---menu-explore" data-bs-parent="#accordionExample"> <div class="accordion-body"> <div class="link-list widget__container d-grid paragraph paragraph--type--zen-widget-link-list paragraph--view-mode--default"> <div class="widget__main list-group link-list__group grid" style="--bs-columns: 3;"> <a href="/visitors/reglamento-de-visitas" class="data-gtm-exploreNav list-group-item list-group-item-action col" data-drupal-link-system-path="node/61">Reglamento de visitas</a> </div> </div> </div> </div> </div> </div> </div> </div> </div> <main role="main" class="main-container"> <a id="main-content" tabindex="-1"></a> <div class="layout-content"> <div class="region region-content"> <div data-drupal-messages-fallback class="hidden"></div><div id="block-phoenix-default-mainpagecontent" class="block block-system block-system-main-block"> <article about="/visitors" class="node node--type-zen-node-tier node--view-mode-full"> <div class="node__content"> <div class="animate section container-fluid layout"><div ><div class="block block-layout-builder block-field-blocknodezen-node-tierbody"><div class="page--body clearfix text-formatted field field--type-text-with-summary field--label-hidden field__item"><h3 class="text-align-center">Visiting hours at Phoenix Children’s are 8 a.m. – 8 p.m.</h3><p class="text-align-center">Our visitor protocol protects the health, safety, rights and privacy of our patients. The goal is to allow caregivers and visitors the opportunity to assist in the healing process helpfully and cooperatively. It also ensures the healthcare team has the time and space required to provide quality patient care.<br /> </p><p class="text-align-center"><a class="primary-button" href="/visitors/reglamento-de-visitas" data-entity-type="node" data-entity-uuid="e3d6d094-c901-4c15-8481-f02c8a874d1b" data-entity-substitution="canonical" title="Reglamento de visitas">Leer en Español</a></p></div></div><div class="block block-paragraph-blocks block-paragraph-fieldnodefield-widgets1zen-node-tier"><div class="widget__container paragraph paragraph--type--zen-widget-accordion-group paragraph--view-mode--default"><div class="widget__header"><h2 class="widget__container paragraph paragraph--type--zen-widget-accordion-group paragraph--view-mode--default accordion--title-center"> Visitor Protocol during cold and flu season </h2><p>Only visitors ages 12 and older will be permitted on inpatient units with exceptions for breastfeeding children and end-of-life situations.</p><p>Patients or visitors with cold or flu symptoms will be asked to wear a mask.</p></div><div class="accordion" id="accordion-51801"><div class="accordion-item"><h2 class="accordion-header" id="accordion-heading-51776"><button data-faqTopic="Visitor Protocol during cold and flu season" class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#accordion-collapse-51776" aria-expanded="false" aria-controls="accordion-collapse-51776"> General Information </button></h2><div id="accordion-collapse-51776" class="accordion-collapse collapse" aria-labelledby="accordion-heading-51776" data-bs-parent="#accordion-51801"><div class="accordion-body"><div class="widget__container body-content paragraph paragraph--type--basic-content paragraph--view-mode--default"><div class="clearfix text-formatted field field--type-text-long field--label-hidden field__item"><ul><li>In most areas of the hospitals, patients can have:<ul><li>2 legally authorized representatives (LARs)</li><li>4 partners in care (PIC)</li><li>Up to 10 unique visitors ages 12+</li><li>1 overnight LAR or PIC, 18 or older with exceptions for breastfeeding children</li></ul></li><li>All visitors must get a visitor badge from the reception desk in the lobby before visiting a patient and wear a visitor badge at all times.</li><li>Patients or visitors with cold or flu symptoms will be asked to wear a mask.</li><li>Only visitors 12 and older will be permitted on inpatient units.</li><li>Children under 12 not receiving medical care are strongly encouraged to stay home, however, we understand this can be difficult on families so children under 12 can go to the cafeterias, gift shops and outpatient pharmacy as long as they are accompanied by an adult at all times.</li><li>Exceptions to our protocol will be allowed only for breastfeeding children and end-of-life and emergent situations.</li><li>Depending on the type of care the patient is receiving, additional protocols may apply.</li><li>Clergy visits are welcome at the request of the patient or their legally authorized representative (LAR). If you have questions about our visitor protocol, please speak to your child’s care team.</li></ul></div></div></div></div></div><div class="accordion-item"><h2 class="accordion-header" id="accordion-heading-51746"><button data-faqTopic="Visitor Protocol during cold and flu season" class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#accordion-collapse-51746" aria-expanded="false" aria-controls="accordion-collapse-51746"> Acute Care Inpatient </button></h2><div id="accordion-collapse-51746" class="accordion-collapse collapse" aria-labelledby="accordion-heading-51746" data-bs-parent="#accordion-51801"><div class="accordion-body"><div class="widget__container body-content paragraph paragraph--type--basic-content paragraph--view-mode--default"><div class="clearfix text-formatted field field--type-text-long field--label-hidden field__item"><p>Four healthy visitors ages 12+ are allowed at the bedside at one time.</p></div></div></div></div></div><div class="accordion-item"><h2 class="accordion-header" id="accordion-heading-51756"><button data-faqTopic="Visitor Protocol during cold and flu season" class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#accordion-collapse-51756" aria-expanded="false" aria-controls="accordion-collapse-51756"> Intensive Care </button></h2><div id="accordion-collapse-51756" class="accordion-collapse collapse" aria-labelledby="accordion-heading-51756" data-bs-parent="#accordion-51801"><div class="accordion-body"><div class="widget__container body-content paragraph paragraph--type--basic-content paragraph--view-mode--default"><div class="clearfix text-formatted field field--type-text-long field--label-hidden field__item"><p>Two healthy visitors ages 12+ are allowed at the bedside at one time.</p></div></div></div></div></div><div class="accordion-item"><h2 class="accordion-header" id="accordion-heading-51766"><button data-faqTopic="Visitor Protocol during cold and flu season" class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#accordion-collapse-51766" aria-expanded="false" aria-controls="accordion-collapse-51766"> Surgical Services </button></h2><div id="accordion-collapse-51766" class="accordion-collapse collapse" aria-labelledby="accordion-heading-51766" data-bs-parent="#accordion-51801"><div class="accordion-body"><div class="widget__container body-content paragraph paragraph--type--basic-content paragraph--view-mode--default"><div class="clearfix text-formatted field field--type-text-long field--label-hidden field__item"><ul><li>Two healthy visitors ages 12+ are allowed into the pre-op or PACU (post-anesthesia care unit) at one time.</li><li>Four healthy individuals are allowed in the waiting room at one time.</li><li>Children under 12 will be allowed for outpatient surgeries.</li></ul></div></div></div></div></div><div class="accordion-item"><h2 class="accordion-header" id="accordion-heading-51786"><button data-faqTopic="Visitor Protocol during cold and flu season" class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#accordion-collapse-51786" aria-expanded="false" aria-controls="accordion-collapse-51786"> Infection & Prevention </button></h2><div id="accordion-collapse-51786" class="accordion-collapse collapse" aria-labelledby="accordion-heading-51786" data-bs-parent="#accordion-51801"><div class="accordion-body"><div class="widget__container body-content paragraph paragraph--type--basic-content paragraph--view-mode--default"><div class="clearfix text-formatted field field--type-text-long field--label-hidden field__item"><p>We screen every patient and caregiver who comes to our hospital and clinics for fever and cold or flu-like symptoms. Our visitor protocol changes during times of high community transmission of viral illness.</p><p>If you are planning to visit a patient at Phoenix Children's but you are not feeling well, please wait until you feel better in order to protect our patients.</p><p><strong>Reduce your chance of catching a respiratory virus:</strong></p><ul><li>Wash your hands frequently and avoid touching your nose, eyes and mouth.</li><li>Try to keep babies and young children away from people who have cold and flu symptoms.</li><li>Stay up to date on vaccinations, including an annual flu shot, to help protect yourself.</li></ul><p><span>During cold and flu season, our staff will be required to wear masks when providing direct patient care.</span></p></div></div></div></div></div><div class="accordion-item"><h2 class="accordion-header" id="accordion-heading-51796"><button data-faqTopic="Visitor Protocol during cold and flu season" class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#accordion-collapse-51796" aria-expanded="false" aria-controls="accordion-collapse-51796"> Protecting the Privacy of Others </button></h2><div id="accordion-collapse-51796" class="accordion-collapse collapse" aria-labelledby="accordion-heading-51796" data-bs-parent="#accordion-51801"><div class="accordion-body"><div class="widget__container body-content paragraph paragraph--type--basic-content paragraph--view-mode--default"><div class="clearfix text-formatted field field--type-text-long field--label-hidden field__item"><p>Taking photos, recordings or videos of staff, equipment or other patient-families, anywhere within a Phoenix Children’s location, or taking video calls where these same areas are visible, is strictly prohibited. Staff members may ask patients and visitors to stop recording if it impacts their work, their privacy, or the privacy of others.</p></div></div></div></div></div></div></div></div></div></div> </div> </article> </div> </div> </div> </main> <footer> <div class="region region-footer-left"> <a href="/" class="footer-logo"> <img src="/themes/custom/phoenix_default/images/logo-color.svg" alt="Phoenix Children's Hospital"/> </a> <nav role="navigation" aria-labelledby="block-phoenix-default-footer-menu" id="block-phoenix-default-footer" class="data-gtm-footerLinks block block-menu navigation menu--footer"> <div class="visually-hidden" id="block-phoenix-default-footer-menu">Footer</div> <ul class="menu"> <li class="menu-item"> <a href="/about-us/contact" data-drupal-link-system-path="node/1101">Contact Us</a> </li> <li class="menu-item"> <a href="tel:+16029335437" class="data-gtm-footerContactScheduling">Scheduling: 602-933-5437</a> </li> <li class="menu-item"> <a href="/patient-visitor-information/planning-your-visit/phone-directory" data-drupal-link-system-path="node/1100">Phone Directory</a> </li> <li class="menu-item"> <a href="/about-us" data-drupal-link-system-path="node/14351">About Us</a> </li> </ul> </nav> <nav role="navigation" aria-labelledby="block-phoenix-default-footerright-menu" id="block-phoenix-default-footerright" class="data-gtm-footerLinks block block-menu navigation menu--footer-right"> <div class="visually-hidden" id="block-phoenix-default-footerright-menu">Footer Right</div> <ul class="menu"> <li class="menu-item"> <a href="https://careers.phoenixchildrens.com/" target="_blank">Careers</a> </li> <li class="menu-item"> <a href="/articles-faqs/blog" data-drupal-link-system-path="articles-faqs/blog">Bright Futures Blog</a> </li> <li class="menu-item"> <a href="/patient-visitor-information/planning-your-visit/price-transparency" data-drupal-link-system-path="node/386">Price Transparency</a> </li> <li class="menu-item"> <a href="https://phoenixchildrensfoundation.org/" target="_blank">Phoenix Children’s Foundation</a> </li> </ul> </nav> <div id="block-phoenix-default-socialmedialinks" class="data-gtm-footerSocial block-social-media-links block block-social-media-links-block"> <ul class="social-media-links--platforms platforms inline horizontal"> <li> <a class="social-media-link-icon--facebook" href="https://www.facebook.com/PhoenixChildrens" > <i class="micon fa-facebook" aria-hidden="true"></i> </a> </li> <li> <a class="social-media-link-icon--instagram" href="https://www.instagram.com/phxchildrens" > <i class="micon fa-instagram" aria-hidden="true"></i> </a> </li> <li> <a class="social-media-link-icon--youtube" href="https://www.youtube.com/user/PhxChildrensHospital" > <i class="micon fa-youtube" aria-hidden="true"></i> </a> </li> <li> <a class="social-media-link-icon--linkedin" href="https://www.linkedin.com/company/phoenix-childrens-hospital/" > <i class="micon fa-linkedin" aria-hidden="true"></i> </a> </li> <li> <a class="social-media-link-icon--twitter" href="https://www.twitter.com/PhxChildrens" > <i class="micon fa-twitter" aria-hidden="true"></i> </a> </li> </ul> </div> <div id="block-our-policies" class="data-gtm-footerLegal block block-fixed-block-content block-fixed-block-contentour-policies"> ©2024 <div class="clearfix text-formatted field field--type-text-with-summary field--label-hidden field__item"> <p><span>Phoenix Children's. 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