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<!DOCTYPE html> <html dir="ltr" lang="en-US"> <head> <meta charset="utf-8" /> <!-- v25418 --> <title>Squarespace Help Center</title> <link rel="canonical" href="https://support.squarespace.com/hc/en-us"> <link rel="alternate" hreflang="de" href="https://support.squarespace.com/hc/de"> <link rel="alternate" hreflang="en-us" href="https://support.squarespace.com/hc/en-us"> <link rel="alternate" hreflang="es" href="https://support.squarespace.com/hc/es"> <link rel="alternate" hreflang="fr-fr" href="https://support.squarespace.com/hc/fr-fr"> <link rel="alternate" hreflang="it" href="https://support.squarespace.com/hc/it"> <link rel="alternate" hreflang="ja-jp" href="https://support.squarespace.com/hc/ja-jp"> <link rel="alternate" hreflang="pt" href="https://support.squarespace.com/hc/pt"> <link rel="alternate" hreflang="tr" href="https://support.squarespace.com/hc/tr"> <link rel="alternate" hreflang="x-default" href="https://support.squarespace.com/hc/en-us"> <link rel="stylesheet" href="//static.zdassets.com/hc/assets/application-a42a464885a505c24ac3b0ab35047489.css" media="all" id="stylesheet" /> <link rel="stylesheet" type="text/css" href="/hc/theming_assets/593095/167125/style.css?digest=32107007313165"> <link rel="icon" type="image/x-icon" href="/hc/theming_assets/01HZFVW2268CTBGRZP9T7CBH60"> <meta name="viewport" content="width=device-width, initial-scale=1" /> <!-- Google Search Console verification --> <meta name="google-site-verification" content="BH2xphEDDDwt0cNe8V3RDvorBsDRLv4iRfN0dZUWk9c" /> <meta name="google-site-verification" content="24j5Z9PX1iljDwnEp_f3wuU0xXaw6cv72CM_OGBzINQ" /> <meta name="google-site-verification" content="XG15aS6C0PDPf3W9p8x0wIw138F2F8HH1sjIJT7lwKc" /> <meta name="google-site-verification" content="qwo6dGj5JehQnxGZdqQHawgsE71EoQi_7FHeXzzLNsk" /> <!-- Facebook Social Sharing --> <meta property="og:url" content="https://support.squarespace.com" /> <meta property="og:type" content="website" /> <meta property="og:title" content="Squarespace Help" /> <meta property="og:description" content="In-depth articles and videos on everything Squarespace." /> <meta property="og:image" content="https://theme.zdassets.com/theme_assets/593095/76439a2c70d180ab75568a2e5c1a636070099cf8.jpeg" /> <!-- ../assets/banner-image-contact.jpg --> <meta property="og:locale" content="en_US" /> <meta property="og:locale:alternate" content="es_ES" /> <meta property="og:locale:alternate" content="fr_FR" /> <meta property="og:locale:alternate" content="de_DE" /> <meta property="og:locale:alternate" content="it_IT" /> <meta property="og:locale:alternate" content="pt_BR" /> <meta property="fb:app_id" content="980159875444848" /> <!-- Sunshine Conversations Extensions SDK --> <script> (function(d, s, id) { var js, fjs = d.getElementsByTagName(s)[0]; if (d.getElementById(id)) { return; } js = d.createElement(s); js.id = id; js.src = 'https://cdn.smooch.io/webview-sdk.min.js'; fjs.parentNode.insertBefore(js, fjs); })(document, 'script', 'WebviewSdkScript'); </script> <!-- Facebook Social Sharing END --> <script src="https://ajax.googleapis.com/ajax/libs/jquery/3.5.1/jquery.min.js"></script> <!-- Single Sign On --> <script> var ZD_SSO_SETTINGS = { "enabled": true, "anonymous": true, "end_user": true, "agent": false, "manager": false, "internal": false, "group_filter": "", }; </script> <!-- Google Tag Manager --> <script> (function (w, d, s, l, i) { w[l] = w[l] || []; w[l].push({ "gtm.start": new Date().getTime(), event: "gtm.js" }); var f = d.getElementsByTagName(s)[0], j = d.createElement(s), dl = l != "dataLayer" ? 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enabled: true }, "aus_live_chat": { allocationPercentage: "100", enabled: true }, "single_point_of_entry_2024": { allocationPercentage: 0, enabled: false }, "fullstory_2024": { allocationPercentage: 2, enabled: false } }, "others": { "isE2ETesting": false || (result["e2e-testing-enabled"] === "true"), "experiments_sqsp_employees": true, "germanLiveChatEnabled": false, "schedulingLiveChatEnabled": true, }, }; const settingsOverrides = localStorage.getItem('ZD_HC_SETTINGS_OVERRIDE'); const ssoOverrides = localStorage.getItem('ZD_SSO_SETTINGS_OVERRIDE'); if (settingsOverrides) { window.ZD_HC_SETTINGS = JSON.parse(settingsOverrides); } if (ssoOverrides) { window.ZD_SSO_SETTINGS = JSON.parse(ssoOverrides); } var players = []; </script> </head> <body class=""> <!-- Mobile Menu Nav --> <nav id="mobile-nav" class="mobile-nav"></nav> <!-- trustArc --> <div id="trustArc"> <div id="consent_blackbar"></div> </div> <!-- Page Loading Indicator --> <div class="loading-indicator" style="display: 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<div id="t-community-topic-sidebar" class="community-sidebar" data-template="community-topic"> <div class="sidebar-box"> <h3 class="subtitle"></h3> <div class="topic-follow-wrapper"></div> <div class="post-details"> <!-- <span class="post-detail">Posts: <span class="post-data" data-content="topic-posts"></span></span> --> <span class="post-detail"> Followers: <span class="post-data" data-content="topic-followers"></span> </span> </div> </div> <div class="sidebar-box sidebar-box-search"> <h3 class="subtitle"></h3> <form role="search" class="search" data-search="" action="/hc/en-us/search" accept-charset="UTF-8" method="get"><input name="utf8" type="hidden" value="&#x2713;" autocomplete="off" /><input type="search" name="query" id="query" placeholder="Search" aria-label="Search" /> <input type="submit" name="commit" value="Search" /></form> </div> <div class="sidebar-box"> <p class="community-welcome"></p> <p class="community-note"></p> </div> </div> <!-- Post Sidebar --> <div 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type="submit" name="commit" value="Search" /></form> </div> <div class="sidebar-box"> <p class="community-welcome"></p> <p class="community-note"></p> </div> </div> </div> <div id="is_not_signed_in"></div> <div id="hc-sign-in-link" style="display: none;"><a rel="nofollow" data-auth-action="signin" title="Opens a dialog" role="button" href="/hc/en-us/signin?return_to=https%3A%2F%2Fsupport.squarespace.com%2Fhc%2Fen-us">You need to sign in to view this page.</a></div> <div id="hc-sign-out-link" style="display: none;"></div> <div id="dc" style="display: none;"> <div name="hc_search_results_page_search_results">Search Results</div> <div name="hc_search_results_page_all_categories">All Categories</div> <div name="hc_search_results_page_category_clear">Clear</div> <div name="hc_header_search">Search</div> <div name="hc_search_results_page_apply">Apply</div> <div name="hc_category_page_search_placeholder">Search in</div> <div 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name="hc_contact_page_form_live_chat_closed">LIVE CHAT: CLOSED</div> <div name="hc_contact_page_form_live_chat_open">LIVE CHAT: OPEN </div> <div name="hc_header_login_link">Login</div> <div name="hc_search_see_all_link">See All Results</div> <div name="hc_contact_ticket_send_button">Send</div> <div name="hc_contact_ticket_dropdown_placeholder">Choose a topic </div> <div name="hc_contact_ticket_suggestion_title">We think this will help:</div> <div name="hc_contact_options_description">Still need to contact us? </div> <div name="hc_contact_ticket_live_chat_intro">Real-time conversation and immediate answers. </div> <div name="hc_contact_ticket_live_chat_button">Live Chat</div> <div name="hc_contact_ticket_live_chat_hours">Monday - Friday: </br> 4:00AM to 8:00PM EST</br> </div> <div name="hc_contact_ticket_email_intro">Send us a message and read our answer when it’s convenient for you.</div> <div name="hc_contact_ticket_email_button">Email</div> <div name="hc_contact_ticket_email_suggestion_footer">Contact us by email to get help with this topic.</div> <div name="hc_contact_ticket_email_hours">24 hours a day<br /> 7 days a week</div> <div name="hc_header_user_menu_log_into_squarespace">Log into Squarespace </div> <div name="hc_error_conditional_button">Regresar </div> <div name="hc_error_conditional_title">This guide is not available in English. You will be redirected in 5 seconds </div> <div name="hc_contact_page_ticket_form_live_chat_button_alert"> We currently offer live chat support in English only. <br/><br/></div> <div name="hc_contact_page_ticket_form_live_chat_button_alert_email"> EMAIL SUPPORT IN SPANISH</div> <div name="hc_contact_page_ticket_form_live_chat_button_alert_chat"> CHAT IN ENGLISH</div> <div name="hc_contact_page_ticket_form_squarespace_5_legacy_platform_squarespace_5_help"> Squarespace 5 Help</div> <div name="hc_contact_page_ticket_form_squarespace_5_legacy_platform_description"> For questions about the legacy Squarespace 5 platform, please visit its Help Center:</div> <div name="hc_contact_page_ticket_form_squarespace_5_legacy_platform_back_button"> Back</div> <div name="hc_contact_page_ticket_form_account_recovery"> Regain access to your account or site</div> <div name="hc_contact_page_ticket_form_account_recovery_summary"> If you’ve tried to <a target="_blank" href="https://login.squarespace.com/recovery-form#/recovery/domain"><strong>recover your Squarespace or Acuity account</strong></a> and still can’t access it, we’re here to help. Please enter as much information as you can, but if you’re not sure about specific details, provide your best guess.<br><br> Before you begin:<br> <p class="dc-indented">• Did you already try to <a target="_blank" href="https://login.squarespace.com/recovery-form#/recovery/domain"><strong>recover your account</strong></a> through the login page? We’ll ask you to try that first if you haven’t yet.<br> <p class="dc-indented">• For your security, we’ll only provide account details to the account holder.<br> <p class="dc-indented">• For help recovering a Google Workspace account, contact us <a target="_blank" href="https://support.squarespace.com/hc/requests/new?ticket_form_id=64357"><strong>here.</strong></a></p></div> <div name="hc_contact_page_ticket_form_account_recovery_email"> Email address where we can contact you.</div> <div name="hc_contact_page_ticket_form_account_recovery_description"> What situation led to the trouble accessing your account?</div> <div name="hc_contact_page_ticket_form_account_recovery_website_url_s"> URLs of any websites connected to the account. Enter as many domains as possible. </div> <div name="hc_contact_page_ticket_form_account_recovery_attachment_title">Please attach both of the following documents:</br> <p class="dc-indented">• A government-issued ID. For example, a driver’s license, passport or permanent resident card. <p class="dc-indented">• A bank statement that shows the bank header, bank accountholder name, and the most recent Squarespace charge. You are free to obscure other personal information in the document. (Not required for two-factor authentication issues.)</br></p> Note:</br> <p class="dc-indented">• If you entered multiple websites above, attach statements showing the most recent charge associated with every site. <p class="dc-indented">• Ensure your files are .jpg or .png so we can view them.</p> </div> <div name="hc_contact_page_ticket_form_account_recovery_form_button"> Request Account Access</div> <div name="hc_contact_page_ticket_form_account_recovery_end_summary"> A member of our team will respond as soon as possible. <a href="http://www.squarespace.com/privacy/">http://www.squarespace.com/privacy/</a></div> <div name="hc_contact_page_security_steps_intro">Follow these steps:</div> <div name="hc_contact_page_learn_more">Learn More</div> <div name="hc_contact_page_ticket_form_request_a_refund_button"> Request a Refund</div> <div name="hc_contact_page_ticket_form_request_a_refund_business_hours"> Hear back in 2 business days.</div> <div name="hc_contact_page_ticket_form_sales_tax_certificate">If you have a tax exemption certificate, attach it here. .pdf, .png, .jpeg file formats are accepted.</div> <div name="hc_contact_page_ticket_form_sales_tax_description">Use this form to submit a request about exemption from sales tax collected for Squarespace payments.</div> <div name="hc_contact_page_ticket_form_sales_tax_details">Enter the details of your request here. If you’re not based in a country or state where we collect taxes, and you believe we shouldn’t collect taxes from you, please explain.</div> <div name="hc_contact_page_ticket_form_sales_tax_feedback_description">If you have feedback about how we collect sales tax, submit it here. Your feedback helps make Squarespace better, and we review every request we receive. Please note that we can't reply individually, but we’ll contact you if we need more details.</div> <div name="hc_contact_page_ticket_form_sales_tax_feedback_title">General sales tax feedback</div> <div name="hc_contact_page_ticket_form_sales_tax_form_title">Request an exemption from sales tax</div> <div name="hc_contact_page_subtopic_menu_label">Tell us more </div> <div name="hc_contact_page_ticket_form_attachments_description">Upload a screenshot of the issue you’re having, or the site content you'd like to modify, so we can help you more quickly. Learn how to take a screenshot here: <a href="http://sqsp.link/w5Jigj">http://sqsp.link/w5Jigj</a></div> <div name="hc_contact_page_copyright_form_overview"><p>Squarespace respects intellectual property rights and expects its users to do the same. Squarespace responds expeditiously to claims of copyright infringement committed using the Services. To submit a notice of claimed copyright infringement, you will need to submit a notice of infringement using the form below. </p> <p>Please be aware that in instances where Squarespace is merely the Registrar and does not provide web hosting services, Squarespace does not control the content and the content does not reside on Squarespace’s servers; you will need to resolve the claimed copyright infringement directly with the site owner or the web hosting service provider. </p> <p>Squarespace's response to notices of alleged copyright infringement may include the removal or restriction of access to allegedly infringing material. Please note that information provided in a notice of copyright infringement may be forwarded to the user who posted the allegedly infringing content or the site owner.</p></div> <div name="sp_ticket_form_dsa_report_preamble">Squarespace is committed to providing a service to our customers that is safe and trusted. If you believe that there is content on Squarespace that is illegal, please submit a notice of illegal content to Squarespace using the form below. We have introduced this reporting channel to customers in accordance with Article 16 of the European Union’s Digital Services Act (Regulation (EU) 2022/2065) (‘DSA’).</div> <!-- Hidden Form Preambles --> <div name="sp_ticket_form_malware_report_preamble"><h1>Report malware</h1> Squarespace Domains LLC and Squarespace Domains II LLC are committed to providing a safe and trusted service. If you have a concern about a domain name registered with Squarespace, you can submit a report to let us know. <br><br> Malware, or malicious software, are programs designed to disrupt, damage, or gain access to a computer without the owner's knowledge. Malware includes viruses, spyware, ransomware, and other unwanted software. Malware being used through multiple sources are referred to as botnets. <br><br> To learn more about reporting other suspicious domain activity to Squarespace, visit <a target="_blank" href="https://support.squarespace.com/hc/en-us/articles/11580957865869"><strong>Reporting domain name abuse.</strong></a> <br><br> <strong>Before you begin:</strong><br> • Ensure the domain you're reporting to us is <a target="_blank" href="https://support.squarespace.com/hc/en-us/articles/11580957865869#toc-verify-the-domain-provider"><strong>registered and managed through Squarespace.</strong></a><br> • Visit our <a target="_blank" href="https://www.squarespace.com/terms-of-service/"><strong>Terms of Service</strong></a> and <a target="_blank" href="https://www.squarespace.com/acceptable-use-policy/"><strong>Acceptable Use Policy</strong></a> to review our policies about abuse and fraudulent or illegal activity.</div> <div name="sp_ticket_form_phishing_report_preamble"><h1>Report phishing or pharming</h1> Squarespace Domains LLC and Squarespace Domains II LLC are committed to providing a safe and trusted service. If you have a concern about a domain name registered with Squarespace, you can submit a report to let us know. <br><br> Phishing is a type of fraud that attempts to deceive users into sharing sensitive information like credit card information, passwords, or account details.<br><br> Where phishing attempts to deceive users into sharing sensitive information, pharming attempts to redirect users to fraudulent sites through modified/hijacked DNS, instead of where the user originally attempted to go.<br><br> To learn more about reporting other suspicious domain activity to Squarespace, visit <a target="_blank" href="https://support.squarespace.com/hc/en-us/articles/11580957865869"><strong>Reporting domain name abuse.</strong></a> <br><br> <strong>Before you begin:</strong><br> • Ensure the domain you're reporting to us is <a target="_blank" href="https://support.squarespace.com/hc/en-us/articles/11580957865869#toc-verify-the-domain-provider"><strong>registered and managed through Squarespace.</strong></a><br> • Visit our <a target="_blank" href="https://www.squarespace.com/terms-of-service/"><strong>Terms of Service</strong></a> and <a target="_blank" href="https://www.squarespace.com/acceptable-use-policy/"><strong>Acceptable Use Policy</strong></a> to review our policies about abuse and fraudulent or illegal activity.</div> <div name="sp_ticket_form_spam_report_preamble"><h1>Report spam</h1> Squarespace Domains LLC and Squarespace Domains II LLC are committed to providing a safe and trusted service. If you have a concern about a domain name registered with Squarespace, you can submit a report to let us know.<br><br> Spam encompasses any unsolicited bulk emails sent without the recipient's consent. This includes “spamvertising” and sending emails that violate the <a target="_blank" href="https://www.ftc.gov/business-guidance/resources/can-spam-act-compliance-guide-business"><strong>CAN-SPAM Act.</strong></a><br><br> To learn more about reporting other suspicious domain activity to Squarespace, visit <a target="_blank" href="https://support.squarespace.com/hc/en-us/articles/11580957865869"><strong>Reporting domain name abuse.</strong></a> <br><br> <strong>Before you begin:</strong><br> • Ensure the domain you're reporting to us is <a target="_blank" href="https://support.squarespace.com/hc/en-us/articles/11580957865869#toc-verify-the-domain-provider"><strong>registered and managed through Squarespace.</strong></a><br> • Visit our <a target="_blank" href="https://www.squarespace.com/terms-of-service/"><strong>Terms of Service</strong></a> and <a target="_blank" href="https://www.squarespace.com/acceptable-use-policy/"><strong>Acceptable Use Policy</strong></a> to review our policies about abuse and fraudulent or illegal activity.</div> <div name="sp_ticket_form_general_abuse_report_preamble">Temporary text</div> <div name="sp_ticket_form_whois_preamble"><h1>Report Whois contact inaccuracy</h1> Squarespace Domains LLC and Squarespace Domains II LLC are committed to providing a safe and trusted service. If you have a concern about a domain name registered with Squarespace, you can submit a report to let us know.<br><br> Domain owners are required to keep their Whois records up-to-date. Inaccurate, outdated or intentionally false domain contact details can be reported through this form. <br><br> To learn more about reporting other suspicious domain activity to Squarespace, visit <a target="_blank" href="https://support.squarespace.com/hc/en-us/articles/11580957865869"><strong>Reporting domain name abuse.</strong></a> <br><br> <strong>Before you begin:</strong><br> • Ensure the domain you're reporting to us is <a target="_blank" href="https://support.squarespace.com/hc/en-us/articles/11580957865869#toc-verify-the-domain-provider"><strong>registered and managed through Squarespace.</strong></a><br> • Visit our <a target="_blank" href="https://www.squarespace.com/terms-of-service/"><strong>Terms of Service</strong></a> and <a target="_blank" href="https://www.squarespace.com/acceptable-use-policy/"><strong>Acceptable Use Policy</strong></a> to review our policies about abuse and fraudulent or illegal activity.</div> <div name="sp_ticket_form_trademark_preamble">Squarespace respects intellectual property rights and expects its users to do the same. Squarespace responds expeditiously to claims of trademark infringement committed using the Services. To submit a notice of claimed trademark infringement, you will need to submit a notice of infringement using the form below. <br> <br> Please be aware that in instances where Squarespace is merely the Registrar and does not provide web hosting services, Squarespace does not control the content and the content does not reside on Squarespace’s servers; you will need to resolve the claimed trademark infringement directly with the site owner or the web hosting service provider. <br> <br> Squarespace's response to notices of alleged trademark infringement may include the removal or restriction of access to allegedly infringing material. Please note that information provided in a notice of trademark infringement may be forwarded to the user who posted the allegedly infringing content or the site owner.</div> <div name="hc_contact_page_email_error_message">Please complete all required fields.</div> <div name="hc_announcementbar_announcement_title"> Live chat availability is limited due to high demand for support on certain topics. Email is available 24/7. Thank you for your patience. Need answers fast? Use the help guides below.</div> <div name="hc_announcementbar_announcement_url"> #</div> <div name="hc_announcementbar_acuity_title">Squarespace Scheduling is now officially Acuity Scheduling. For help setting up appointments, search “Acuity”, or find related guides under “Acuity Scheduling”.</div> <div name="hc_announcementbar_acuity_url">#</div> <div name="hc_announcementbar_acuity_url">#</div> <div name="hc_contact_page_ticket_form_deceased_owner_description">Please use this form to submit a request regarding a deceased Squarespace customer’s site or Acuity Scheduling account. Our deepest condolences go out to you and your family during this time, and we appreciate your patience as we work through your request. <br> <br> Due to privacy concerns and restrictions, we unfortunately can't provide you with administrative control of the site. However, if an immediate family member or legal representative completes the form below, we may be able to grant Billing permissions so the site can remain active or cancel any active subscriptions. <br> <br> Note that Billing permissions don't include the ability to edit the site's content. You can read more about this <a target="_blank" href="https://support.squarespace.com/hc/en-us/articles/206537297-Squarespace-permissions-explained"><strong>here</strong></a>. <br> <br> <strong>A note regarding Squarespace 5 sites:</strong> <br> Squarespace 5, our legacy platform, doesn't allow permissions to be edited. However, we can cancel or remove the site. <br> <br> <strong>A note regarding Acuity Scheduling accounts:</strong> Granting billing permissions is not possible on Acuity accounts without a Squarespace login. However, we can cancel or remove the account. </div> <div name="hc_contact_page_ticket_form_deceased_owner_title">Submit a request about a deceased customer's account</div> <div name="hc_contact_page_ticket_form_deceased_owner_subject">Subject</div> <div name="hc_contact_page_ticket_form_deceased_owner_description_field">Any comments, requests, or concerns we should know?</div> <div name="hc_contact_page_ticket_form_deceased_owner_attachment_title">Please attach the following documents:</br> • An image of your government-issued ID, such as a driver’s license, passport, military ID, or permanent resident card. This is for proof of your relationship to the deceased.</br> • An image of the deceased person’s obituary, death certificate, and/or other documents.</br> • Any additional documents, such as Legal Representation documentation.</br></div> <div name="hc_release">{ "top::memberareas:billingsignup":"New Release Team (Chat)", "top::memberareas:creatingmemberareas":"New Release Team (Chat)", "top::memberareas:managingmemberareas":"New Release Team (Chat)", "top::courses:billing":"New Release Team (Chat)", "top::courses:editing":"New Release Team (Chat)", "top::courses:managingmembers":"New Release Team (Chat)", "top::media:video-storage":"New Release Team (Chat)", "top::project:projects":"New Release Team (Chat)", "top::project:invoices":"New Release Team (Chat)", "top::project:formsubmissions":"New Release Team (Chat)" }</div> <div name="hc_contact_page_messaging_intro">Send us a message. Business hours are Monday - Friday, 5:30AM to 8PM EST. 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We will get back to you as soon as we can.</div> <div name="hc_request_page_cta_button">return to Squarespace</div> <!-- Priority Support DC --> <div name="hc_contact_options_title">Can’t find what you need? Here’s how to contact us.</div> <div name="hc_contact_email_us">Email Us</div> <div name="hc_contact_live_chat">Live Chat</div> <div name="hc_contact_email_description">Send us a message and read our answer when it’s convenient for you.</div> <div name="hc_contact_live_chat_description">Real-time conversations and immediate answers from our award-winning Customer Support team.</div> <div name="hc_contact_email_time">24 hours a day<br> 7 days a week</div> <div name="hc_contact_live_chat_time">Monday to Friday<br> 
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4am to 8pm EDT</div> <div name="hc_contact_email_cta">send an email</div> <div name="hc_contact_live_chat_cta">start live chat</div> <div name="hc_contact_live_chat_unavailable">Live chat currently unavailable.</div> <!-- GEOGATING --> <div name="hc_contact_page_schedules_json">{"schedules":[{"id":50095,"name":"Business Hours","time_zone":"Eastern Time (US & Canada)","created_at":"2014-10-03T22:10:16Z","updated_at":"2024-10-14T02:12:44Z","intervals":[{"start_time":1320,"end_time":1440},{"start_time":1680,"end_time":2880},{"start_time":3120,"end_time":4320},{"start_time":4560,"end_time":5760},{"start_time":6000,"end_time":7200},{"start_time":7440,"end_time":8640}]},{"id":360000418191,"name":"Social Team Hours","time_zone":"Eastern Time (US & Canada)","created_at":"2020-09-01T09:34:47Z","updated_at":"2020-09-03T13:07:03Z","intervals":[{"start_time":240,"end_time":1440},{"start_time":1680,"end_time":2880},{"start_time":3120,"end_time":4320},{"start_time":4560,"end_time":5760},{"start_time":6000,"end_time":7200},{"start_time":7440,"end_time":8640},{"start_time":8880,"end_time":10080}]},{"id":360000421112,"name":"Account Management VIP Hours","time_zone":"Eastern Time (US & Canada)","created_at":"2020-09-29T20:18:51Z","updated_at":"2021-03-03T10:38:13Z","intervals":[{"start_time":1440,"end_time":2880},{"start_time":2880,"end_time":4320},{"start_time":4320,"end_time":5760},{"start_time":5760,"end_time":7200},{"start_time":7200,"end_time":8640}]},{"id":5995548166541,"name":"Live Chat Business Hours","time_zone":"Eastern Time (US & Canada)","created_at":"2022-05-04T15:10:42Z","updated_at":"2024-11-20T19:59:17Z","intervals":[{"start_time":1680,"end_time":2640},{"start_time":3120,"end_time":4080},{"start_time":4560,"end_time":5520},{"start_time":6000,"end_time":6960},{"start_time":7440,"end_time":8400}]},{"id":5995587746445,"name":"Live Chat AUS/NZ Hours","time_zone":"Eastern Time (US & Canada)","created_at":"2022-05-04T15:12:38Z","updated_at":"2024-11-20T19:59:30Z","intervals":[{"start_time":1080,"end_time":1440},{"start_time":1440,"end_time":2880},{"start_time":2880,"end_time":4320},{"start_time":4320,"end_time":5760},{"start_time":5760,"end_time":7200},{"start_time":7200,"end_time":8400}]},{"id":18405093826701,"name":"[Inactive] Live Chat Acuity Hours","time_zone":"Eastern Time (US & Canada)","created_at":"2023-08-10T16:06:56Z","updated_at":"2024-04-29T14:57:38Z","intervals":[{"start_time":1680,"end_time":2610},{"start_time":3120,"end_time":4050},{"start_time":4560,"end_time":4920},{"start_time":5220,"end_time":5340},{"start_time":5400,"end_time":5490},{"start_time":6000,"end_time":6360},{"start_time":6420,"end_time":6600},{"start_time":6660,"end_time":6780},{"start_time":6840,"end_time":6930},{"start_time":7440,"end_time":8370}]},{"id":21322019776781,"name":"Email - IntouchCX (COSO-3757)","time_zone":"Eastern Time (US & Canada)","created_at":"2023-11-14T14:54:21Z","updated_at":"2024-04-29T14:59:04Z","intervals":[{"start_time":960,"end_time":1440},{"start_time":1440,"end_time":2880},{"start_time":2880,"end_time":4320},{"start_time":4320,"end_time":5760},{"start_time":5760,"end_time":7200},{"start_time":7200,"end_time":7980}]},{"id":21322160612877,"name":"Email - 24/7 teams (COSO-3757)","time_zone":"Eastern Time (US & Canada)","created_at":"2023-11-14T14:59:39Z","updated_at":"2024-04-29T14:59:13Z","intervals":[{"start_time":0,"end_time":1440},{"start_time":1440,"end_time":2880},{"start_time":2880,"end_time":4320},{"start_time":4320,"end_time":5760},{"start_time":5760,"end_time":7200},{"start_time":7200,"end_time":8640},{"start_time":8640,"end_time":10080}]},{"id":25217370917901,"name":"Product Support Business Hours","time_zone":"Eastern Time (US & Canada)","created_at":"2024-03-21T17:12:42Z","updated_at":"2024-05-07T11:37:22Z","intervals":[{"start_time":1620,"end_time":2700},{"start_time":3060,"end_time":4140},{"start_time":4500,"end_time":5580},{"start_time":5940,"end_time":7020},{"start_time":7380,"end_time":8460}]},{"id":26294188481165,"name":"Live Chat - Acuity CUSU HVCS (COSO-4219)","time_zone":"Eastern Time (US & Canada)","created_at":"2024-04-29T14:59:37Z","updated_at":"2024-11-20T19:59:42Z","intervals":[{"start_time":1680,"end_time":2640},{"start_time":3120,"end_time":4080},{"start_time":4560,"end_time":5520},{"start_time":6000,"end_time":6960},{"start_time":7440,"end_time":8400}]},{"id":28799929362829,"name":"Live Chat - Acuity","time_zone":"Eastern Time (US & Canada)","created_at":"2024-07-29T17:52:26Z","updated_at":"2024-11-20T19:59:50Z","intervals":[{"start_time":1680,"end_time":2640},{"start_time":3120,"end_time":4080},{"start_time":4560,"end_time":5520},{"start_time":6000,"end_time":6960},{"start_time":7440,"end_time":8400}]},{"id":30299777743117,"name":"New schedule","time_zone":"Paris","created_at":"2024-09-16T17:00:21Z","updated_at":"2024-09-16T17:16:32Z","intervals":[{"start_time":2040,"end_time":2400},{"start_time":3480,"end_time":3840},{"start_time":4920,"end_time":5280},{"start_time":6360,"end_time":6720},{"start_time":7800,"end_time":8160}]}],"url":"https://squarespace.zendesk.com/api/v2/business_hours/schedules"}</div> <!-- SQUARESPACE PAYMENTS PRODUCT CARD --> <div name="hc_homepage_squarespace_payments_product_area_title">Squarespace Payments</div> <div name="hc_homepage_squarespace_payments_product_area_image_alt">Squarespace Payments Product Area</div> <div name="hc_homepage_squarespace_payments_product_area_getting_started_link">Getting started with Squarespace Payments</div> <div name="hc_homepage_squarespace_payments_product_area_managing_payments_link">Managing payments and payouts with Squarespace Payments</div> <div name="hc_homepage_squarespace_payments_product_area_understanding_negative_balance_link">Understanding a negative balance with Squarespace Payments </div> <div name="hc_homepage_squarespace_payments_product_area_managing_payments_account_link">Managing your Squarespace Payments account</div> <!-- SQUARESPACE PAYMENTS TOPIC --> <div name="hc_homepage_accepting_payments_topic_tile_title">Accepting Payments</div> <div name="hc_homepage_squarespace_payments_learn_how_link">Learn how to process transactions when selling your products on Squarespace</div> <!-- CHATBOT --> <div name='hc_chatbot_action_payment_completed'>Payment Completed</div> <div name='hc_chatbot_action_postback_error'>An error occurred while processing your action. 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Please try again.</div> <div name='hc_chatbot_message_indicator_title_plural'>({count}) New messages</div> <div name='hc_chatbot_message_relative_time_day'>{value}d ago</div> <div name='hc_chatbot_message_indicator_title_singular'>({count}) New message</div> <div name='hc_chatbot_message_relative_time_just_now'>Just now</div> <div name='hc_chatbot_message_relative_time_minute'>{value}m ago</div> <div name='hc_chatbot_message_relative_time_hour'>{value}h ago</div> <div name='hc_chatbot_message_delivered'>Delivered</div> <div name='hc_chatbot_message_timestamp_format'>h:mm A</div> <div name='hc_chatbot_message_seen'>Seen</div> <div name='hc_chatbot_message_too_long_error'>Max message size limit exceeded ({size}).</div> <div name='hc_chatbot_message_sending'>Sending...</div> <div name='hc_chatbot_notification_settings_channels_description'>Sync this conversation by connecting to your favorite messaging app to continue the conversation your way.</div> <div name='hc_chatbot_messenger_channel_description'>Connect your Facebook Messenger account to be notified when you get a reply and continue the conversation on Facebook Messenger.</div> <div name='hc_chatbot_new_conversation_button_text'>New Conversation</div> <div name='hc_chatbot_notification_settings_channels_title'>Other Channels</div> <div name='hc_chatbot_notification_settings_connected'>Connected</div> <div name='hc_chatbot_prechat_capture_greeting_text'>Hi there 👋\nTo start off, we'd like to know a little bit more about you:</div> <div name='hc_chatbot_notification_settings_connected_as'>Connected as {username}</div> <div name='hc_chatbot_prechat_capture_name_label'>Your name</div> <div name='hc_chatbot_prechat_capture_email_label'>Email</div> <div name='hc_chatbot_prechat_capture_name_placeholder'>Type your name...</div> <div name='hc_chatbot_prechat_capture_confirmation_text'>Thanks for that! 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Try again or use a different one.</div> <div name='hc_chatbot_sms_channel_description'>Connect your SMS number to be notified when you get a reply and continue the conversation over SMS.</div> <div name='hc_chatbot_sms_change_number'>Change my number</div> <div name='hc_chatbot_sms_channel_pending_description'>Check your messages at {number} to confirm your phone number.</div> <div name='hc_chatbot_sms_invalid_number_error'>Please submit a valid phone number.</div> <div name='hc_chatbot_sms_continue'>Send</div> <div name='hc_chatbot_sms_link_cancelled'>Link to {appUserNumber} was cancelled.</div> <div name='hc_chatbot_sms_link_pending'>Pending</div> <div name='hc_chatbot_sms_start_texting'>Start Texting</div> <div name='hc_chatbot_sms_ping_channel_error'>There was an error sending a message to your number.</div> <div name='hc_chatbot_sms_send_text'>Send me a text</div> <div name='hc_chatbot_sms_too_many_requests_one_minute_error'>A connection for that number was requested recently. Please try again in 1 minute.</div> <div name='hc_chatbot_sms_too_many_requests_error'>A connection for that number was requested recently. Please try again in {minutes} minutes.</div> <div name='hc_chatbot_sync_conversation'>Sync conversation</div> <div name='hc_chatbot_sms_unhandled_error'>Something went wrong. Please try again.</div> <div name='hc_chatbot_tap_to_retry'>Message not delivered. Tap to retry.</div> <div name='hc_chatbot_tap_to_retry_form'>Form not submitted. 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