CINXE.COM

Support : Help attendee

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var attachment_size = 20; var blocked_extensions = ""; </script> </head> <body> <!-- Google Tag Manager (noscript) --> <noscript><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-NXKC3BF" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript> <!-- End Google Tag Manager (noscript) --> <header class="header"> <div class="header-wrapper page page-tabs"> <div class="header-title"> <a href="https://peatix.com" target="_blank"> <img src="https://cdn.peatix.com/assets/production/static/images/peatix-logo.svg" class="svg-logo-peatix" height="27"> </a> <a href="https://help.peatix.com" class="portal-logo"> <img src="https://cdn.peatix.com/freshdesk/freshdesk-logo-help.png" width="58" height="27"> </a> </div> <a data-toggle-dom="#header-tabs" href="#" data-animated="true" class="mobile-icon-nav-menu show-in-mobile"></a> <nav class="header-nav" id="header-tabs"> <ul> <li><a href="https://help-organizer.peatix.com/en/support/home">Organizer Help</a></li> <li><a href="https://services.peatix.com/en/intl">Create Events</a></li> <li><a href="https://peatix.com/search">Find Events</a></li> <li><a href="https://peatix.com/dashboard">Looking for your ticket?</a></li> </ul> </nav> </div> </header> <!-- Search and page links for the page --> <section class="help-center"> <div class="hc-search"> <div class="hc-search-c"> <h2 class="heading hide-in-mobile"> We are here to help! </h2> <form class="hc-search-form print--remove" autocomplete="off" action="/en/support/search" id="hc-search-form" data-csrf-ignore="true"> <div class="hc-search-input"> <label for="support-search-input" class="hide">Enter your search term here...</label> <input placeholder="Enter your search term here..." type="text" name="term" class="special" value="" rel="page-search" data-max-matches="10" id="support-search-input"> </div> <div class="hc-search-button"> <button class="btn btn-primary" aria-label="Search" type="submit" autocomplete="off"> <i class="mobile-icon-search hide-tablet"></i> <span class="hide-in-mobile"> Search </span> </button> </div> </form> </div> </div> </section> <div class="page"> <!-- Notification Messages --> <div class="alert alert-with-close notice" id="noticeajax" style="display:none;"></div> <div class="c-wrapper"> <!-- Peatix announcements --> <section class="content notification-wrap" id="home-community-sidebar"> <div class="notification">Our support desk will be closed b/w Sat 28 Dec and Sun 5 Jan. We will respond to inquiries received during this period from 6 Jan. We will process the payouts for events ending on 24 Dec in 2024. Events that finish after then will be paid out in Jan 2024.</div> </section> <section class="content notification-wrap" id="home-community-sidebar"> <div class="notification">Starting from July 26, 2024, if your Country of Residence is United States, you will be directed to a Peatix page specifically for the United States. For more details: https://help-attendee.peatix.com/en/support/solutions/articles/44002540319</div> </section> <section class="content notification-wrap" id="home-community-sidebar"> <div class="notification">We updated Peatix Privacy Policy with effect from August 27, 2024. You can find more details from “TOS” at the bottom of this page.</div> </section> <section class="main content rounded-6 min-height-on-desktop fc-portal-solution-home" id="solutions-index-home"> <div class="clearfix portal-home-header"> <h3 class="heading"> Topics </h3> </div> <section class="solution-featured-wrap"> <a href="/en/support/solutions/folders/44000668726" title="Order ticket" class="solution-featured"> <img src="https://cdn.peatix.com/freshdesk/freshdesk-solution-ticket.png" alt="Order ticket" height="74" width="74"> <h2 class="heading">Order ticket</h2> </a> <a href="/en/support/solutions/folders/44001195616" title="Manage your ticket" class="solution-featured"> <img src="https://cdn.peatix.com/freshdesk/freshdesk-solution-access.png" alt="Manage your ticket" height="74" width="74"> <h2 class="heading">Manage your ticket</h2> </a> <a href="/en/support/solutions/folders/44000748661" title="Join event" class="solution-featured"> <img src="https://cdn.peatix.com/freshdesk/freshdesk-solution-join-event.png" alt="Join event" height="74" width="74"> <h2 class="heading">Join event</h2> </a> <a href="/en/support/solutions/folders/44001195617" title="Account Settings" class="solution-featured"> <img src="https://cdn.peatix.com/freshdesk/freshdesk-solution-settings.png" alt="Account Settings" height="74" width="74"> <h2 class="heading">Account Settings</h2> </a> </section> <div class="other-links"> <!-- Announcement (TOS) category) --> <div class="other-links_col"> <div class="clearfix portal-home-header"><h3 class="heading">TOS/Guidelines</h3></div> <div class="article-list"> <ul> <li><a href="/en/support/solutions/folders/44001212045" title="TOS" class="44001212045">TOS</a></li> <li><a href="/en/support/solutions/folders/44001221694" title="Report Violation of TOS/Guidelines" class="44001221694">Report Violation of TOS/Guidelines</a></li> </ul> </div> </div> <!-- Product and System --> <div class="other-links_col"> <div class="clearfix portal-home-header"><h3 class="heading">Product & System Related</h3></div> <div class="article-list"> <ul> <li><a href="/en/support/solutions/folders/44001241542" title="Product Updates" class="44001241542">Product Updates</a></li> <li><a href="/en/support/solutions/folders/44001241543" title="Incident History & Scheduled Maintenance" class="44001241543">Incident History & Scheduled Maintenance</a></li> </ul> </div> </div> </div> </section> </div> </div> <!-- change ticket submit confirmation message --> <!-- English --> <script>  jQuery(document).ready(function() {   var temp = jQuery('#notice').clone().children().remove().end().text().trim();   if(temp == "Your ticket has been created.")   {    jQuery('#notice').text("Thank you for submitting your enquiry! We will respond to you as soon as we can.");  } }); </script> <!-- Japanese --> <script>  jQuery(document).ready(function() {   var temp = jQuery('#notice').clone().children().remove().end().text().trim();   if(temp == "チケットが作成されました。")   {    jQuery('#notice').text("お問い合わせを受け付けました。追って、Peatixサポートよりご返答させていただきます。(営業時間: 平日10:00-18:00 土日祝、年末年始、GWを除く)");  } }); </script> <!-- Chinese --> <script>  jQuery(document).ready(function() {   var temp = jQuery('#notice').clone().children().remove().end().text().trim();   if(temp == "您已成功建立新 Ticket")   {    jQuery('#notice').text("感謝您的詢問,我們將盡快回覆您。");  } }); </script> <!-- change ticket submit confirmation message END --> <footer class="global-footer-wrap"> <div class="global-footer page clearfix"> <ul class="footer-nav"> <li class="footer-nav-item"><a href="https://services.peatix.com/en/intl">Create Events</a></li> <li class="footer-nav-item"><a href="https://blog.peatix.com/sg">Blog</a></li> <li class="footer-nav-item"><a href="https://about.peatix.com/aboutus.html?hl=en" target="_blank">About Peatix</a></li> <li class="footer-nav-item"><a href="https://about.peatix.com/jobs.html">Jobs</a></li> <li class="footer-nav-item"><a href="https://about.peatix.com/pressroom.html">Press Room</a></li> </ul> <div class="social-media clearfix"> <a href="https://ptix.co/TwitterGlobal" class="visit-twitter icon-twitter">Twitter</a> <a href="https://ptix.co/FacebookGlobal" class="visit-fb icon-fb">Facebook</a> <a href="https://ptix.co/InstagramGlobal" class="visit-insta icon-instagram">Instagram</a> </div> <div class="lang-switch-wrap"> <div class="banner-language-selector pull-right" data-tabs="tabs" data-toggle='tooltip' data-placement="bottom" title=""><ul class="language-options" role="tablist"><li class="dropdown"><h5 class="dropdown-toggle" data-toggle="dropdown"><span>English</span><span class="caret"></span></h5><ul class="dropdown-menu " role="menu" aria-labelledby="dropdownMenu"><li><a class="active" tabindex="-1" href="/en/support/home"><span class='icon-dd-tick-dark'></span>English </a></li><li><a class="" tabindex="-1" href="/ja-JP/support/home">Japanese</a></li></ul></li></ul></div> </div> <ul class="footer-legal"> <li class="footer-nav-item"><a href="https://about.peatix.com/dmca.html">DMCA</a></li> <li class="footer-nav-item"><a href="https://about.peatix.com/cookies.html">Cookie Notice</a></li> <li class="footer-nav-item">© 2024 Peatix Inc.</li> </ul> </div> </footer> <script src="https://assets4.freshdesk.com/assets/cdn/portal_bottom-34a98e1f6e4a2d6122e54625f7eba21c503bf0939cb4dc65326f10aa37467e4f.js"></script> <script src="https://assets10.freshdesk.com/assets/cdn/redactor-10a54c9b6ce9a442c8a2e6a131947e0d106a4af7c5b98360494520fc5245be28.js"></script> <script src="https://assets1.freshdesk.com/assets/cdn/lang/en-4a75f878b88f0e355c2d9c4c8856e16e0e8e74807c9787aaba7ef13f18c8d691.js"></script> <!-- for i18n-js translations --> <script src="https://assets8.freshdesk.com/assets/cdn/i18n/portal/en-89d70c1cfc14e8bfd1100be59d517490352cdbdeb82858862f30e630a2a10c2a.js"></script> <!-- Including default portal based script at the bottom --> <script> //<![CDATA[ jQuery(document).ready(function() { // Setting the locale for moment js moment.lang('en'); var validation_meassages = {"required":"This field is required.","remote":"Please fix this field.","email":"Please enter a valid email address.","url":"Please enter a valid URL.","date":"Please enter a valid date.","dateISO":"Please enter a valid date ( ISO ).","number":"Please enter a valid number.","digits":"Please enter only digits.","creditcard":"Please enter a valid credit card number.","equalTo":"Please enter the same value again.","two_decimal_place_warning":"Value cannot have more than 2 decimal digits","select2_minimum_limit":"Please type %{char_count} or more letters","select2_maximum_limit":"You can only select %{limit} %{container}","maxlength":"Please enter no more than {0} characters.","minlength":"Please enter at least {0} characters.","rangelength":"Please enter a value between {0} and {1} characters long.","range":"Please enter a value between {0} and {1}.","max":"Please enter a value less than or equal to {0}.","min":"Please enter a value greater than or equal to {0}.","select2_maximum_limit_jq":"You can only select {0} {1}","facebook_limit_exceed":"Your Facebook reply was over 8000 characters. You'll have to be more clever.","messenger_limit_exceeded":"Oops! You have exceeded Messenger Platform's character limit. Please modify your response.","not_equal_to":"This element should not be equal to","email_address_invalid":"One or more email addresses are invalid.","twitter_limit_exceed":"Oops! You have exceeded Twitter's character limit. You'll have to modify your response.","password_does_not_match":"The passwords don't match. Please try again.","valid_hours":"Please enter a valid hours.","reply_limit_exceed":"Your reply was over 2000 characters. You'll have to be more clever.","url_format":"Invalid URL format","url_without_slash":"Please enter a valid URL without '/'","link_back_url":"Please enter a valid linkback URL","requester_validation":"Please enter a valid requester details or <a href=\"#\" id=\"add_requester_btn_proxy\">add new requester.</a>","agent_validation":"Please enter valid agent details","email_or_phone":"Please enter a Email or Phone Number","upload_mb_limit":"Upload exceeds the available 15MB limit","invalid_image":"Invalid image format","atleast_one_role":"At least one role is required for the agent","invalid_time":"Invalid time.","remote_fail":"Remote validation failed","trim_spaces":"Auto trim of leading & trailing whitespace","hex_color_invalid":"Please enter a valid hex color value.","name_duplication":"The name already exists.","invalid_value":"Invalid value","invalid_regex":"Invalid Regular Expression","same_folder":"Cannot move to the same folder.","maxlength_255":"Please enter less than 255 characters","decimal_digit_valid":"Value cannot have more than 2 decimal digits","atleast_one_field":"Please fill at least {0} of these fields.","atleast_one_portal":"Select atleast one portal.","custom_header":"Please type custom header in the format - header : value","same_password":"Should be same as Password","select2_no_match":"No matching %{container} found","integration_no_match":"no matching data...","time":"Please enter a valid time","valid_contact":"Please add a valid contact","field_invalid":"This field is invalid","select_atleast_one":"Select at least one option."} jQuery.extend(jQuery.validator.messages, validation_meassages ); jQuery(".call_duration").each(function () { var format,time; if (jQuery(this).data("time") === undefined) { return; } if(jQuery(this).hasClass('freshcaller')){ return; } time = jQuery(this).data("time"); if (time>=3600) { format = "hh:mm:ss"; } else { format = "mm:ss"; } jQuery(this).html(time.toTime(format)); }); }); // Shortcuts variables var Shortcuts = {"global":{"help":"?","save":"mod+return","cancel":"esc","search":"/","status_dialog":"mod+alt+return","save_cuctomization":"mod+shift+s"},"app_nav":{"dashboard":"g d","tickets":"g t","social":"g e","solutions":"g s","forums":"g f","customers":"g c","reports":"g r","admin":"g a","ticket_new":"g n","compose_email":"g m"},"pagination":{"previous":"alt+left","next":"alt+right","alt_previous":"j","alt_next":"k"},"ticket_list":{"ticket_show":"return","select":"x","select_all":"shift+x","search_view":"v","show_description":"space","unwatch":"w","delete":"#","pickup":"@","spam":"!","close":"~","silent_close":"alt+shift+`","undo":"z","reply":"r","forward":"f","add_note":"n","scenario":"s"},"ticket_detail":{"toggle_watcher":"w","reply":"r","forward":"f","add_note":"n","close":"~","silent_close":"alt+shift+`","add_time":"m","spam":"!","delete":"#","show_activities_toggle":"}","properties":"p","expand":"]","undo":"z","select_watcher":"shift+w","go_to_next":["j","down"],"go_to_previous":["k","up"],"scenario":"s","pickup":"@","collaboration":"d"},"social_stream":{"search":"s","go_to_next":["j","down"],"go_to_previous":["k","up"],"open_stream":["space","return"],"close":"esc","reply":"r","retweet":"shift+r"},"portal_customizations":{"preview":"mod+shift+p"},"discussions":{"toggle_following":"w","add_follower":"shift+w","reply_topic":"r"}}; // Date formats var DATE_FORMATS = {"non_us":{"moment_date_with_week":"ddd, D MMM, YYYY","datepicker":"d M, yy","datepicker_escaped":"d M yy","datepicker_full_date":"D, d M, yy","mediumDate":"d MMM, yyyy"},"us":{"moment_date_with_week":"ddd, MMM D, YYYY","datepicker":"M d, yy","datepicker_escaped":"M d yy","datepicker_full_date":"D, M d, yy","mediumDate":"MMM d, yyyy"}}; var lang = { loadingText: "Please Wait...", viewAllTickets: "View all tickets" }; //]]> </script> <script type="text/javascript"> I18n.defaultLocale = "en"; I18n.locale = "en"; </script> </body> </html>

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