Support Overview | Cisco Meraki

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class="menu-section-main"> <div class=" menu-left-side-section"> <div class="menu-left-side white"> <h4>Experiences</h4> <p>From hybrid workforces to smarter workspaces, bring together technology and touchpoints to deliver exceptional experiences.</p> <a class="learn-more-btn" target="" href="https://meraki.cisco.com/experiences/all-experiences/"> LEARN MORE</a> </div> </div> <div class=" menu-right-side-section"> <div class="menu-right-side"> <div class="mega-menu__header d-sm-none d-flex px-2"> <div class="chevron-icon mr-1"></div> <a tabindex="61.1" href="#" class="hash-link">Experiences</a> <a href="#" class="hash-link close-icon ml-auto"></a> </div> <div class="wrapper "> <div class="mega-menu__menubar"> <div class="top container d-flex flex-sm-row flex-column"> <div class="category d-flex flex-column "><p class="header pb-1 mt-1 mt-lg-0 mb-0">Workforce</p><div class="d-flex options "><a tabindex="61.1" class="HybridWorkforce item d-block clearfix " href="/experiences/hybrid-workforce/" target=""> <div class="icon mr-1"> <img src="https://meraki.cisco.com/wp-content/uploads/2021/12/hybrid-workforce-1.png" alt="" /> </div> <div class="content"><p class="title">Hybrid Workforce</p><p class="headline">Enable teams with superior performance no matter the environment. </p></div></a><a tabindex="61.1" class="RemoteWorkforce item d-block clearfix " href="/experiences/remote-workforce/" target=""> <div class="icon mr-1"> <img src="https://meraki.cisco.com/wp-content/uploads/2021/12/remote-workforce-1.png" alt="" /> </div> <div class="content"><p class="title">Remote Workforce</p><p class="headline">Enable your workforce with the tools for success.</p></div></a></div></div><div class="category d-flex flex-column "><p class="header pb-1 mt-1 mt-lg-0 mb-0">Workspace</p><div class="d-flex options "><a tabindex="61.1" class="SafeEnvironments item d-block clearfix " href="/experiences/safe-environments/" target=""> <div class="icon mr-1"> <img src="https://meraki.cisco.com/wp-content/uploads/2021/12/safe-environments-1.png" alt="" /> </div> <div class="content"><p class="title">Safe Environments</p><p class="headline">Protect and securely connect what matters most, regardless of location.</p></div></a><a tabindex="61.1" class="SmartSpaces item d-block clearfix " href="/experiences/smart-spaces/" target=""> <div class="icon mr-1"> <img src="https://meraki.cisco.com/wp-content/uploads/2021/12/smart-spaces-1.png" alt="" /> </div> <div class="content"><p class="title">Smart Spaces</p><p class="headline">From contact tracing to footpath optimization, create the office of the future. </p></div></a></div></div> </div> <div class="landing"> <a tabindex="61.2" href="/platform/cloud-managed-network/" target="">Cloud-managed IT</a> </div> </div> <a tabindex="61.4" href="#" class="hash-link close-mega-menu d-sm-block d-none" title="Close"><span class="icon"></span></a> </div> </div> </div> </div> </div> </div> <div id="header-mega-menu-62" data-id="62" class="mega-menu full-bleed item-product"> <div class="container"> <div class="menu-section-main"> <div class=" menu-left-side-section"> <div class="menu-left-side white"> <h4>Technologies</h4> <p>Deliver exceptional experiences to people, places, and things with best-in-class Meraki technologies.</p> <a class="learn-more-btn" target="" href="https://meraki.cisco.com/products/"> LEARN MORE</a> </div> </div> <div class=" menu-right-side-section"> <div class="menu-right-side"> <div class="mega-menu__header d-sm-none d-flex px-2"> <div class="chevron-icon mr-1"></div> <a tabindex="62.1" href="#" class="hash-link">Technologies</a> <a href="#" class="hash-link close-icon ml-auto"></a> </div> <div class="wrapper "> <div class="mega-menu__menubar"> <div class="top container d-flex flex-sm-row flex-column"> <div class="category d-flex flex-column "><p class="header pb-1 mt-1 mt-lg-0 mb-0">PLATFORM</p><div class="d-flex options "><a tabindex="62.1" class="Platform item d-block clearfix " href="/platform/" target=""> <div class="icon mr-1"> <img src="https://meraki.cisco.com/wp-content/uploads/2022/06/icon-technologies-platform.svg" alt="" /> </div> <div class="content"><p class="title">Platform</p><p class="headline">The cloud-first foundation for your entire network.</p></div></a><a tabindex="62.1" class="MerakiDashboard item d-block clearfix " href="/products/meraki-dashboard/" target=""> <div class="icon mr-1"> <img src="https://meraki.cisco.com/wp-content/uploads/2022/06/icon-technologies-dashboard.svg" alt="" /> </div> <div class="content"><p class="title">Meraki Dashboard</p><p class="headline">Monitor, manage, and optimize your network. </p></div></a><a tabindex="62.1" class="SASE item d-block clearfix " href="/what-is/sase/" target=""> <div class="icon mr-1"> <img src="https://meraki.cisco.com/wp-content/uploads/2022/06/icon-technologies-sase.svg" alt="" /> </div> <div class="content"><p class="title">SASE</p><p class="headline">Converge networking and security stacks.</p></div></a></div></div><div class="category d-flex flex-column "><p class="header pb-1 mt-1 mt-lg-0 mb-0">Access Products</p><div class="d-flex options "><a tabindex="62.1" class="Wireless item d-block clearfix ety-hd " href="/products/wi-fi/" target=""> <div class="icon mr-1"> <img src="https://meraki.cisco.com/wp-content/uploads/2021/12/wireless-lan.png" alt="" /> </div> <div class="content"><p class="title">Wireless</p></div></a><a tabindex="62.1" class="Switching item d-block clearfix ety-hd " href="/products/switches/" target=""> <div class="icon mr-1"> <img src="https://meraki.cisco.com/wp-content/uploads/2021/12/switching.png" alt="" /> </div> <div class="content"><p class="title">Switching</p></div></a><a tabindex="62.1" class="MobileDeviceManagement item d-block clearfix ety-hd " href="/products/systems-manager/" target=""> <div class="icon mr-1"> <img src="https://meraki.cisco.com/wp-content/uploads/2021/12/mobile-device-management.png" alt="" /> </div> <div class="content"><p class="title">Mobile Device Management</p></div></a></div></div><div class="category d-flex flex-column "><p class="header pb-1 mt-1 mt-lg-0 mb-0">IoT PRODUCTS</p><div class="d-flex options "><a tabindex="62.1" class="SmartCameras item d-block clearfix ety-hd " href="/products/smart-cameras/" target=""> <div class="icon mr-1"> <img src="https://meraki.cisco.com/wp-content/uploads/2021/12/smart-cameras.png" alt="" /> </div> <div class="content"><p class="title">Smart Cameras</p></div></a><a tabindex="62.1" class="Sensors item d-block clearfix ety-hd " href="/products/sensors/" target=""> <div class="icon mr-1"> <img src="https://meraki.cisco.com/wp-content/uploads/2021/12/sensors.png" alt="" /> </div> <div class="content"><p class="title">Sensors</p></div></a></div></div><div class="category d-flex flex-column "><p class="header pb-1 mt-1 mt-lg-0 mb-0">Secure SD-WAN Products</p><div class="d-flex options "><a tabindex="62.1" class="SecurityandSD-WAN item d-block clearfix ety-hd " href="/products/security-sd-wan/" target=""> <div class="icon mr-1"> <img src="https://meraki.cisco.com/wp-content/uploads/2021/12/security-lock.png" alt="" /> </div> <div class="content"><p class="title">Security and SD-WAN</p></div></a><a tabindex="62.1" class="DigitalExperienceAssurance item d-block clearfix ety-hd " href="/products/digital-experience-assurance/" target=""> <div class="icon mr-1"> <img src="https://meraki.cisco.com/wp-content/uploads/2024/06/icon-technologies-digital-experience-assurance.svg" alt="" /> </div> <div class="content"><p class="title">Digital Experience Assurance</p></div></a><a tabindex="62.1" class="HybridCloud item d-block clearfix ety-hd " href="/products/hybrid-cloud/" target=""> <div class="icon mr-1"> <img src="https://meraki.cisco.com/wp-content/uploads/2023/03/icon-technologies-hybrid-cloud-1.svg" alt="" /> </div> <div class="content"><p class="title">Hybrid Cloud</p></div></a><a tabindex="62.1" class="UnifiedSASE item d-block clearfix ety-hd " href="/products/cisco-plus-secure-connect/" target=""> <div class="icon mr-1"> <img src="https://meraki.cisco.com/wp-content/uploads/2023/02/icon-technologies-unified-sase.svg" alt="" /> </div> <div class="content"><p class="title">Unified SASE</p></div></a><a tabindex="62.1" class="CellularGateways item d-block clearfix ety-hd " href="/products/wireless-wan/" target=""> <div class="icon mr-1"> <img src="https://meraki.cisco.com/wp-content/uploads/2021/12/cellular-gateways.png" alt="" /> </div> <div class="content"><p class="title">Cellular Gateways</p></div></a></div></div> </div> <div class="landing"> <a tabindex="62.2" href="/products/" target="">View all products</a> </div> </div> <a tabindex="62.4" href="#" class="hash-link close-mega-menu d-sm-block d-none" title="Close"><span class="icon"></span></a> </div> </div> </div> </div> </div> </div> <div id="header-mega-menu-63" data-id="63" class="mega-menu full-bleed item-industry"> <div class="container"> <div class="menu-section-main"> <div class=" menu-left-side-section"> <div class="menu-left-side white"> <h4>Touchpoints</h4> <p>Think beyond endpoint devices to all the people, places, and things connecting with the web.</p> </div> </div> <div class=" menu-right-side-section"> <div class="menu-right-side"> <div class="mega-menu__header d-sm-none d-flex px-2"> <div class="chevron-icon mr-1"></div> <a tabindex="63.1" href="#" class="hash-link">Touchpoints</a> <a href="#" class="hash-link close-icon ml-auto"></a> </div> <div class="wrapper "> <div class="mega-menu__menubar"> <div class="top container d-flex flex-sm-row flex-column"> <div class="category d-flex flex-column industry-desktop"><p class="header pb-1 mt-1 mt-lg-0 mb-0"> Industries</p><div class="d-flex options "><a tabindex="63.1" class="FinancialServices item d-block clearfix ety-hd " href="/industries/financial-services/" target=""> <div class="icon mr-1"> <img src="https://meraki.cisco.com/wp-content/uploads/2024/02/icon-touchpoints-financial-services-2.svg" alt="" /> </div> <div class="content"><p class="title">Financial Services</p></div></a><a tabindex="63.1" class="Manufacturing item d-block clearfix ety-hd " href="/industries/manufacturing/" target=""> <div class="icon mr-1"> <img src="https://meraki.cisco.com/wp-content/uploads/2021/12/manufacturing.png" alt="" /> </div> <div class="content"><p class="title">Manufacturing</p></div></a><a tabindex="63.1" class="LocalGovernment item d-block clearfix ety-hd " href="/industries/government/" target=""> <div class="icon mr-1"> <img src="https://meraki.cisco.com/wp-content/uploads/2024/02/icon-touchpoints-government-2.svg" alt="" /> </div> <div class="content"><p class="title">Local Government</p></div></a><a tabindex="63.1" class="FederalGovernment item d-block clearfix ety-hd " href="/industries/federal-government/" target=""> <div class="icon mr-1"> <img src="https://meraki.cisco.com/wp-content/uploads/2024/02/icon-touchpoints-federal-government.svg" alt="" /> </div> <div class="content"><p class="title">Federal Government</p></div></a><a tabindex="63.1" class="PrimaryEducation item d-block clearfix ety-hd " href="/industries/primary-education/" target=""> <div class="icon mr-1"> <img src="https://meraki.cisco.com/wp-content/uploads/2021/12/primary-education.png" alt="" /> </div> <div class="content"><p class="title">Primary Education</p></div></a><a tabindex="63.1" class="Healthcare item d-block clearfix ety-hd " href="/industries/healthcare/" target=""> <div class="icon mr-1"> <img src="https://meraki.cisco.com/wp-content/uploads/2021/12/healthcare.png" alt="" /> </div> <div class="content"><p class="title">Healthcare</p></div></a><a tabindex="63.1" class="Retail item d-block clearfix ety-hd " href="/industries/retail/" target=""> <div class="icon mr-1"> <img src="https://meraki.cisco.com/wp-content/uploads/2021/12/retail.png" alt="" /> </div> <div class="content"><p class="title">Retail</p></div></a><a tabindex="63.1" class="HigherEducation item d-block clearfix ety-hd " href="/industries/higher-education/" target=""> <div class="icon mr-1"> <img src="https://meraki.cisco.com/wp-content/uploads/2021/12/higher-education.png" alt="" /> </div> <div class="content"><p class="title">Higher Education</p></div></a><a tabindex="63.1" class="SmallBusiness item d-block clearfix ety-hd " href="/small-business/" target=""> <div class="icon mr-1"> <img src="https://meraki.cisco.com/wp-content/uploads/2023/10/small-business-menu-icon.png" alt="" /> </div> <div class="content"><p class="title">Small Business</p></div></a><a tabindex="63.1" class="Hospitality item d-block clearfix ety-hd " href="/industries/hospitality/" target=""> <div class="icon mr-1"> <img src="https://meraki.cisco.com/wp-content/uploads/2021/12/hospitality.png" alt="" /> </div> <div class="content"><p class="title">Hospitality</p></div></a><a tabindex="63.1" class="PhysicalSecurity item d-block clearfix ety-hd " href="https://meraki.cisco.com/solutions/physical-security/" target=""> <div class="icon mr-1"> <img src="https://meraki.cisco.com/wp-content/uploads/2022/09/icon-touchpoints-physical-security-1.svg" alt="" /> </div> <div class="content"><p class="title">Physical Security</p></div></a></div></div> </div> <div class="landing"> <a tabindex="63.2" href="/customers/" target=""> view customer stories</a> </div> </div> <a tabindex="63.4" href="#" class="hash-link close-mega-menu d-sm-block d-none" title="Close"><span class="icon"></span></a> </div> </div> </div> </div> </div> </div> <div id="header-mega-menu-64" data-id="64" class="mega-menu full-bleed item-resources"> <div class="container"> <div class="menu-section-main"> <div class=" menu-left-side-section"> <div class="menu-left-side white"> <h4>Resources</h4> <p>Learn best practices, explore innovative 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<img src="https://meraki.cisco.com/wp-content/uploads/2021/12/customer-stories.png" alt="" /> </div> <div class="content"><p class="title">Customer Stories</p></div></a><a tabindex="64.1" class="Documentation item d-block clearfix ety-hd " href="https://documentation.meraki.com/" target=""> <div class="icon mr-1"> <img src="https://meraki.cisco.com/wp-content/uploads/2021/12/documentation.png" alt="" /> </div> <div class="content"><p class="title">Documentation</p></div></a><a tabindex="64.1" class="ProductCatalog item d-block clearfix ety-hd " href="/product-catalog/" target=""> <div class="icon mr-1"> <img src="https://meraki.cisco.com/wp-content/uploads/2021/12/product-catalog.png" alt="" /> </div> <div class="content"><p class="title">Product Catalog</p></div></a><a tabindex="64.1" class="ResourceLibrary item d-block clearfix ety-hd " href="/collateral/" target=""> <div class="icon mr-1"> <img src="https://meraki.cisco.com/wp-content/uploads/2021/12/resource-library.png" alt="" /> </div> <div class="content"><p class="title">Resource Library</p></div></a><a tabindex="64.1" class="Webinars item d-block clearfix ety-hd " href="/webinars/" target=""> <div class="icon mr-1"> <img src="https://meraki.cisco.com/wp-content/uploads/2021/12/icon-menu-webinar.png" alt="" /> </div> <div class="content"><p class="title">Webinars</p></div></a></div></div><div class="category d-flex flex-column resoruce-desktop"><p class="header pb-1 mt-1 mt-lg-0 mb-0"> Explore</p><div class="d-flex options "><a tabindex="64.1" class="Sustainability item d-block clearfix ety-hd " href="/about/sustainability/" target=""> <div class="icon mr-1"> <img src="https://meraki.cisco.com/wp-content/uploads/2022/09/icon-resources-sustainability.svg" alt="" /> </div> <div class="content"><p class="title">Sustainability</p></div></a><a tabindex="64.1" class="Support item d-block clearfix ety-hd " href="/support" target=""> <div class="icon mr-1"> <img 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alt="" /> </div> <div class="content"><p class="title">Partners</p></div></a><a tabindex="64.1" class="Podcast item d-block clearfix ety-hd " href="https://community.meraki.com/t5/Meraki-Unboxed-Podcast/bg-p/unboxed" target=""> <div class="icon mr-1"> <img src="https://meraki.cisco.com/wp-content/uploads/2022/09/icon-resources-podcasts.svg" alt="" /> </div> <div class="content"><p class="title">Podcast</p></div></a></div></div> </div> </div> <a tabindex="64.4" href="#" class="hash-link close-mega-menu d-sm-block d-none" title="Close"><span class="icon"></span></a> </div> </div> </div> </div> </div> </div> </div> <div class="d-lg-none d-block sticky-top"> <div class="meraki-mobile-header px-2 px-md-4"> <div class="logo"><a href="https://meraki.cisco.com" class="custom-logo-link" rel="home"><img width="1024" height="200" src="https://meraki.cisco.com/wp-content/uploads/2020/04/cisco-meraki-logo-1024x200.png" class="custom-logo" alt="Cisco Meraki" decoding="async" loading="lazy" 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<div class="chevron-icon ml-sm-1 mr-0"></div> </div> <div class="container wrapper "> <div class="mobile-menu-open-cont"> <div class="menu-left-side white"> <div class="section__header d-flex align-items-center" > <a tabindex="61" class="hash-link" href="#"><h4>Experiences</h4></a> <div class="chevron-icon ml-sm-1 mr-0"></div> </div> <p>From hybrid workforces to smarter workspaces, bring together technology and touchpoints to deliver exceptional experiences.</p> <a class="learn-more-btn" target="" href="https://meraki.cisco.com/experiences/all-experiences/"> LEARN MORE</a> </div> </div> <div class="top d-flex flex-wrap"> <div class="category d-flex flex-column "><p class="header pb-1 mt-1 mt-lg-0 mb-0">Workforce</p><div class="d-flex options "><a tabindex="61.1" class="HybridWorkforce item d-block clearfix " href="/experiences/hybrid-workforce/" target=""> <div class="icon mr-1"> <img src="https://meraki.cisco.com/wp-content/uploads/2021/12/hybrid-workforce-1.png" alt="" /> </div> <div 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class="headline">Protect and securely connect what matters most, regardless of location.</p></div></a><a tabindex="61.1" class="SmartSpaces item d-block clearfix " href="/experiences/smart-spaces/" target=""> <div class="icon mr-1"> <img src="https://meraki.cisco.com/wp-content/uploads/2021/12/smart-spaces-1.png" alt="" /> </div> <div class="content"><p class="title">Smart Spaces</p><p class="headline">From contact tracing to footpath optimization, create the office of the future. </p></div></a></div></div> </div> <div class="landing"> <a href="/platform/cloud-managed-network/"> Cloud-managed IT </a> </div> </div> </div> <div class="mega-menu section mobile-only mobile-menu Technologies "> <div class="section__header d-flex align-items-center" > <a tabindex="62" class="hash-link" href="#">Technologies</a> <div class="chevron-icon ml-sm-1 mr-0"></div> </div> <div class="container wrapper "> <div class="mobile-menu-open-cont"> <div class="menu-left-side white"> <div class="section__header d-flex align-items-center" > <a tabindex="62" class="hash-link" href="#"><h4>Technologies</h4></a> <div class="chevron-icon ml-sm-1 mr-0"></div> </div> <p>Deliver exceptional experiences to people, places, and things with best-in-class Meraki technologies.</p> <a class="learn-more-btn" target="" href="https://meraki.cisco.com/products/"> LEARN MORE</a> </div> </div> <div class="top d-flex flex-wrap"> <div class="category d-flex flex-column "><p class="header pb-1 mt-1 mt-lg-0 mb-0">PLATFORM</p><div class="d-flex options "><a tabindex="62.1" class="Platform item d-block clearfix " href="/platform/" target=""> <div class="icon mr-1"> <img src="https://meraki.cisco.com/wp-content/uploads/2022/06/icon-technologies-platform.svg" alt="" /> </div> <div class="content"><p class="title">Platform</p><p class="headline">The cloud-first foundation for your entire network.</p></div></a><a tabindex="62.1" class="MerakiDashboard item d-block clearfix " href="/products/meraki-dashboard/" target=""> <div class="icon mr-1"> <img src="https://meraki.cisco.com/wp-content/uploads/2022/06/icon-technologies-dashboard.svg" alt="" /> </div> <div class="content"><p class="title">Meraki Dashboard</p><p class="headline">Monitor, manage, and optimize your network. </p></div></a><a tabindex="62.1" class="SASE item d-block clearfix " href="/what-is/sase/" target=""> <div class="icon mr-1"> <img src="https://meraki.cisco.com/wp-content/uploads/2022/06/icon-technologies-sase.svg" alt="" /> </div> <div class="content"><p class="title">SASE</p><p class="headline">Converge networking and security stacks.</p></div></a></div></div><div class="category d-flex flex-column "><p class="header pb-1 mt-1 mt-lg-0 mb-0">Access Products</p><div class="d-flex options "><a tabindex="62.1" class="Wireless item d-block clearfix ety-hd " href="/products/wi-fi/" target=""> <div class="icon mr-1"> <img 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href="/products/smart-cameras/" target=""> <div class="icon mr-1"> <img src="https://meraki.cisco.com/wp-content/uploads/2021/12/smart-cameras.png" alt="" /> </div> <div class="content"><p class="title">Smart Cameras</p></div></a><a tabindex="62.1" class="Sensors item d-block clearfix ety-hd " href="/products/sensors/" target=""> <div class="icon mr-1"> <img src="https://meraki.cisco.com/wp-content/uploads/2021/12/sensors.png" alt="" /> </div> <div class="content"><p class="title">Sensors</p></div></a></div></div><div class="category d-flex flex-column "><p class="header pb-1 mt-1 mt-lg-0 mb-0">Secure SD-WAN Products</p><div class="d-flex options "><a tabindex="62.1" class="SecurityandSD-WAN item d-block clearfix ety-hd " href="/products/security-sd-wan/" target=""> <div class="icon mr-1"> <img src="https://meraki.cisco.com/wp-content/uploads/2021/12/security-lock.png" alt="" /> </div> <div class="content"><p class="title">Security and SD-WAN</p></div></a><a tabindex="62.1" 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#tabbed-navigation-control-block_60ddb24181cd1 { top: 60px; } .cmp-masthead-hero { margin-bottom: 0px !important; } .cmp-sub-navigation__dropdown .cmp-sub-navigation__items .cmp-sub-navigation__items-item:first-child { display: none; } } @media (min-width: 960px){ .cmp-masthead-hero { margin-bottom: 0; } .cmp-5050 { margin: 0px ; } .wp-block-column{ margin-top: 90px; } } @media (min-width: 768px) and (max-width: 991.98px) { .cmp-sub-navigation__items-item { /*padding-left: 32px;*/ } } @media (min-width: 768px) and (max-width: 1199.98px) { element.style { } .need-helping-main button { font-size: 14px; padding: 8px 10px; } } </style> <div class="container"> <div class="need-helping-main"> <div class="col-lg-9 col-md-12 col-sm-12 text-center m-auto"> <h2>Need help?</h2> <p>Reliable and secure IT matters more than ever before. As your needs evolve and new opportunities emerge, we can create something great together.</p> </div> <div class="row"> <div class="col-lg-4 col-md-6 col-sm-12 text-center help-section-main"> <div class="help-section"> <img decoding="async" class="icon-img" src="https://meraki.cisco.com/wp-content/uploads/2020/11/icon_documentation-green-gray.png"> <h3>Knowledge base</h3> <p>Our easily searchable online documentation system includes installation guides, manuals, and more. </p> <a style=" margin: auto;" class="cmp-5050__cta mt-3 btn btn-secondary-blue" href="https://documentation.meraki.com/" target="_blank" rel="noopener">Browse documentation</a> </div> </div> <div class="col-lg-4 col-md-6 col-sm-12 text-center help-section-main"> <div class="help-section"> <img decoding="async" class="icon-img" src="https://meraki.cisco.com/wp-content/uploads/2020/05/icon-navigate-campus-environments-with-right-information.svg"> <h3>Our Community</h3> <p>Search for answers, ask questions, and network with your peers in the Meraki Community.</p> <a style=" margin: auto;" class="cmp-5050__cta mt-3 btn btn-secondary-blue" href="https://community.meraki.com/" target="_blank" rel="noopener"> Join our community</a> </div> </div> <div class="col-lg-4 col-md-6 col-sm-12 text-center help-section-main"> <div class="help-section"> <img decoding="async" class="icon-img" src="https://meraki.cisco.com/wp-content/uploads/2021/02/centralized-cloud-management-icon-gray-green.png"> <h3>Dashboard</h3> <p>Leverage the Help section in dashboard for the support you need, when you need it.</p> <a style=" margin: auto;" class="cmp-5050__cta mt-3 btn btn-secondary-blue" href="http://dashboard.meraki.com/" target="_blank" rel="noopener">Create a Dashboard Case</a> </div> </div> </div> <div class="text-center product-start-cont"> <h2 class="h3">No Dashboard Access?</h2> <p>If you do not have a dashboard account or have been locked out, please open a support case here.</p> <a class="btn btn-primary-green" href="https://meraki.cisco.com/meraki-support/open-a-support-case/" target="" aria-label="CREATE A CASE " rel="noopener">CREATE A CASE </a> </div> </div> </div> <style type="text/css"> #cmp-5050-block_e04cd8ac777cfe68c16f024c1d66da93 { /* Add styles that use ACF values here */ } </style> <div id="cmp-5050-block_e04cd8ac777cfe68c16f024c1d66da93" class="cmp-5050 alignfull reverse font-black"> <div class="container"> <div class="cmp-5050__content-row row reverse"> <div class="col-12 col-lg-5 cmp-5050__content-wrapper offset-lg-1"> <h2 class="cmp-5050__title">Real time cloud-based support tools</h2> <div class="cmp-5050__body mt-2"> <p>Simple, all inclusive support from meraki includes:</p> <ul> <li>Case-based support viewable in dashboard</li> <li>Firmware and software upgrades and updates</li> <li>24×7 telephone support based out of San Francisco, London and Sydney technical assistance centers</li> </ul> </div> </div> <div class="col-12 col-lg-6 cmp-5050__image-wrapper "> <img decoding="async" loading="lazy" width="640" height="360" src="https://meraki.cisco.com/wp-content/uploads/2021/07/Two-support-colleagues.png" alt="" class="cmp-5050__image" /> </div> </div> </div> </div> <style type="text/css"> #cmp-5050-block_a89e2259bbf530173a38127b5910f8e1 { /* Add styles that use ACF values here */ } </style> <div id="cmp-5050-block_a89e2259bbf530173a38127b5910f8e1" class="cmp-5050 alignfull normal font-black"> <div class="container"> <div class="cmp-5050__content-row row normal"> <div class="col-12 col-lg-5 cmp-5050__content-wrapper "> </div> <div class="col-12 col-lg-6 offset-lg-1 cmp-5050__image-wrapper "> </div> </div> </div> </div> <div class="wp-block-column is-layout-flow" style="flex-basis:50%"> <div class="wp-block-columns alignwide remove-management-main has-gray-100-background-color has-background is-layout-flex wp-container-8"> <div class="wp-block-column is-layout-flow" style="flex-basis:25%"></div> <div class="wp-block-column is-layout-flow" style="flex-basis:50%"> <div class="wp-block-group is-layout-flow"> <div style="height:79px" aria-hidden="true" class="wp-block-spacer"></div> </div> <figure class="wp-block-image aligncenter size-large"><img decoding="async" loading="lazy" width="204" height="110" src="https://meraki.cisco.com/wp-content/uploads/2022/03/Mask-Group-98.svg" alt="" class="wp-image-223966"/></figure> <div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div> <h4 class="wp-block-heading has-text-align-center" id="h-things-were-hectic-the-day-we-found-out-our-entire-staff-had-to-start-working-remotely-i-called-clint-our-product-specialist-and-with-his-help-we-set-up-the-mx-within-hours-and-increased-our-vpn-capacity-from-200-to-5-000-overnight">“Things were hectic the day we found out our entire staff had to start working remotely. I called Clint, our product specialist, and with his help we set up the MX within hours and increased our VPN capacity from 200 to 5,000 overnight.”</h4> <p class="has-text-align-center" ;="" style="font-size: 16px; line-height: 24px; font-weight: 400; font-family: Roboto, helvetica, arial, sans-serif ;margin-top:20px;"><b>— John Fuller,</b> Wireless Network Engineer <br> </p> <div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div> <div class="wp-block-buttons is-content-justification-center is-layout-flex wp-container-5"> <div class="wp-block-button"><a class="wp-block-button__link has-gray-50-color has-text-color has-background wp-element-button" href="/customers/jeffco-public-schools/" style="border-radius:50px;background-color:#e9662e" target="_blank" rel="noopener"><strong>READ CASE STUDY</strong></a></div> </div> <div style="height:68px" aria-hidden="true" class="wp-block-spacer"></div> <style> @media (min-width: 782px){ .wp-block-column:not(:first-child) { margin-left: 0px; } } </style> </div> <div class="wp-block-column is-layout-flow" style="flex-basis:25%"></div> </div> <style type="text/css"> #accordion-card-images-block_7c35398c87ff076a45126c48e2e92e5a { /* Add styles that use ACF values here */ } </style> <div id="accordion-card-images-block_7c35398c87ff076a45126c48e2e92e5a" class="cmp-accordion-card-images layout-50_image "> <div class="cmp-accordion-card-images__background desktop-only"> <input type="hidden" value="https://meraki.cisco.com/wp-content/uploads/2021/07/Accordion-spport-guy_800-x-800.jpg" alt="" class="acc-img" id="accordion-1"> <input type="hidden" value="https://meraki.cisco.com/wp-content/uploads/2021/07/Accordion-spport-guy_800-x-800.jpg" alt="" class="acc-img" id="accordion-2"> <input type="hidden" value="https://meraki.cisco.com/wp-content/uploads/2021/07/Accordion-spport-guy_800-x-800.jpg" alt="" class="acc-img" id="accordion-3"> </div> <div class="cmp-accordion-card-images__wrapper"> <div class="container"> <div class="row"> <div class="col-12 col-xxl-6 left-block"> <div class="cmp-accordion-card-images__block left-block"> <div class="cmp-accordion-card-images__eyebrow"> <h2>Enterprise Support</h2> </div> <div class="cmp-accordion-card-images__toggle"> <div id="accordion1" class="accordion"> <a href="javascript:void(0);" class="accordion__headline acc-button-1" data-accordion-id="accordion-1"> <h3>Phone service</h3> <div id="acc-icon" class="acc-icon accordion__icon icons"></div> </a> <div id="accordion-1-copy" class="accordion__detail acc-card" style="display: none;"> <div class="accordion__body-text mobile-only"> <p>Every Meraki purchase includes dedicated phone support. We’ll help get you set up, deployed, and troubleshoot—at no additional cost.</p> </div> <div class="accordion__image mobile-only" style="background-image: url(https://meraki.cisco.com/wp-content/uploads/2021/07/Accordion-spport-guy_800-x-800.jpg);"> </div> <div class="accordion__body-text desktop-only"> <p>Every Meraki purchase includes dedicated phone support. We’ll help get you set up, deployed, and troubleshoot—at no additional cost.</p> </div> </div> </div> <div id="accordion2" class="accordion"> <a href="javascript:void(0);" class="accordion__headline acc-button-2" data-accordion-id="accordion-2"> <h3>Deep expertise and fanatical service</h3> <div id="acc-icon2" class="acc-icon accordion__icon icons"></div> </a> <div id="accordion-2-copy" class="accordion__detail acc-card" style="display: none;"> <div class="accordion__body-text mobile-only"> <p>The Meraki support team sits alongside the engineers who build Meraki products, providing a wealth of expertise. Meraki support engineers use real time web-based tools to securely and quickly diagnose and troubleshoot your network, providing the speed and service of an on-site visit without the hassle.</p> </div> <div class="accordion__image mobile-only" style="background-image: url(https://meraki.cisco.com/wp-content/uploads/2021/07/Accordion-spport-guy_800-x-800.jpg);"> </div> <div class="accordion__body-text desktop-only"> <p>The Meraki support team sits alongside the engineers who build Meraki products, providing a wealth of expertise. Meraki support engineers use real time web-based tools to securely and quickly diagnose and troubleshoot your network, providing the speed and service of an on-site visit without the hassle.</p> </div> </div> </div> <div id="accordion3" class="accordion"> <a href="javascript:void(0);" class="accordion__headline acc-button-3" data-accordion-id="accordion-3"> <h3>Simplified solutions that eliminate support calls</h3> <div id="acc-icon3" class="acc-icon accordion__icon icons"></div> </a> <div id="accordion-3-copy" class="accordion__detail acc-card" style="display: none;"> <div class="accordion__body-text mobile-only"> <p>Meraki self-provisioning hardware, automatic firmware updates, automatic network optimization, intuitive user interface, and built-in contextual help dramatically reduce support incidents, providing reliable and hassle free enterprise networking.</p> </div> <div class="accordion__image mobile-only" style="background-image: url(https://meraki.cisco.com/wp-content/uploads/2021/07/Accordion-spport-guy_800-x-800.jpg);"> </div> <div class="accordion__body-text desktop-only"> <p>Meraki self-provisioning hardware, automatic firmware updates, automatic network optimization, intuitive user interface, and built-in contextual help dramatically reduce support incidents, providing reliable and hassle free enterprise networking.</p> </div> </div> </div> </div> <div class="cmp-accordion-card-images__link"> </div> </div> </div> <div class="col-12 col-xxl-6 desktop-only right-block"> <div class="cmp-accordion-card-images__block right_50_image" /> </div> </div> </div> </div> </div> </div> <style> #cmp-5050-block_60e2cd3912c34 { display: none; } </style> </div> <style type="text/css"> #cmp-5050-block_a89e2259bbf530173a38127b5910f8e1 { /* Add styles that use ACF values here */ } </style> <div id="cmp-5050-block_a89e2259bbf530173a38127b5910f8e1" class="cmp-5050 alignfull normal font-black"> <div class="container"> <div 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margin-bottom: 31px; text-align: left !important; } .need-help-main .btn-explore { color: #4D8433; font-size: 16px; font-weight: 500; letter-spacing: 0.5px; line-height: 19px; padding: 0px; border: none !important; background-color: transparent; text-align: left !important; cursor: pointer; display: flex; } .need-help-main .btn-explore img { margin-left: 5px; } .need-help-main .btn-explore:hover { color: #4D8433; } .help-full .icon-img { width: 60px; height: 60px; margin-bottom: 32px; } .help-full-main { flex-grow: 1; display: flex; } @media (min-width: 320px) and (max-width: 767.98px) { .need-help-main h3 { font-size: 24px !important; font-weight: 500; line-height: 32px !important; margin-bottom: 32px; } .cmp-accordion-card-images__toggle h4 { padding-right: 31px; } .need-help-main .btn-explore:hover { cursor: pointer; } .help-full .icon-img { width: 50px; height: 50px; } .contact-meraki-left h2 { font-size: 32px !important; letter-spacing: 0.2px !important; line-height: 40px 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quick resolution is a top priority. </p> <p>When contacting Cisco Meraki Support via phone, please have your customer number and support passcode ready found in the help tab of the <a href="http://dashboard.meraki.com/" target="_blank" rel="noopener">Meraki dashboard</a>. </p> </div> <div class="col-lg-5 col-md-5 col-sm-12 contact-meraki-right"> <label>Country/ Region</label> <div class="dropdown"> <button class="btn btn-secondary dropdown-toggle" type="button" id="dropdownMenu2" data-toggle="dropdown" aria-haspopup="true" aria-expanded="false"> USA<img decoding="async" src="https://meraki.cisco.com/wp-content/uploads/2021/07/down-icon.svg"> </button> <div class="dropdown-menu" aria-labelledby="dropdownMenu2"> <button id="+1 (415) 937-6671" class=" selectcontery dropdown-item" type="button">USA</button> <button id="+54 115 984 4099" class=" selectcontery dropdown-item" type="button">Argentina</button> <button id="+61 2 8607 8968" class=" selectcontery dropdown-item" 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