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class="article-header__info-container"><div class="article-header__info-text"><div class="readtime" data-testid="ReadTime"><div class="readtime__container" style="transition:transform 1s;transform:rotate(180deg)"><div class="readtime__background" style="transition:transform 1s;transform:rotate(180deg)"></div></div><div class="readtime__container"><div class="readtime__background" style="transition:transform 1s;transform:rotate(180deg)"></div><div class="readtime__background" style="transition:transform 1s;transform:rotate(360deg)"></div></div><div class="readtime-text__container" style="background-color:#18202a"><p class="text__label" style="color:#ffffff">4 min</p></div></div><div class="article-header__date"><p>September 30, 2024</p></div></div><div class="article-header__socials "><div class="article-header__author-mobile"><hr/><div class="article-header__author"><p>Written by Tye Brady, Chief Technologist, Robotics at Amazon</p></div><hr/></div><div class="social-shares 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0-.049-1.415 4.586 4.586 0 0 0-3.129-1.228z"></path><path d="M9.66 0a4.586 4.586 0 0 0-3.258 1.353 1 1 0 0 0 .006 1.414 1 1 0 0 0 1.414 0 2.585 2.585 0 0 1 1.838-.763h5.74a2.58 2.58 0 0 1 2.598 2.594 2.586 2.586 0 0 1-2.6 2.595H9.656a2.58 2.58 0 0 1-1.756-.687 1 1 0 0 0-1.412.055 1 1 0 0 0 .054 1.414 4.578 4.578 0 0 0 3.115 1.219H15.4a4.615 4.615 0 0 0 4.6-4.594 4.609 4.609 0 0 0-4.6-4.594H9.662z"></path></g></svg></div></button><span class="copyLink__message ">Copy Link</span></div></div></div></div></div><div class="article-header__content"><h1 style="font-family:var(--font-ember-serif)">Employees believe that robotics and AI offer safety, productivity, and career benefits in new MIT Study</h1><div class="article-header__content-author"><div class="article-header__author" data-testid="article-header__author"><p>Written by Tye Brady, Chief Technologist, Robotics at Amazon</p></div></div></div></div></div></div></div><div class="ArticlePage-lead"><img alt="An Amazon employee wears a yellow safety vest and works on a robot." src="https://assets.aboutamazon.com/46/ce/3525d5044e458a3688913662a476/aa-oct2024-dtf-mitstudy-standard-hero-v1-2000x1125.jpg" width="1240" height="698" loading="eager"/></div><div class="ArticlePage-wrapper ArticleType-article "><main class="ArticlePage-main "><article class="ArticlePage-mainContent"><div class="ArticlePage-subHeadline">60% of employees who work with robotics and AI expect positive impacts on their productivity, job satisfaction, and safety.</div><div class="ArticlePage-articleBody articleBody"><article><div class="contentContainer block"><div class="contentItem-role-text"><span class="text "><div class="text"><span class="text ">As Amazon’s chief technologist for robotics, what I’m passionate about in our work to design and deploy robotics and AI solutions within our operations is our focus on creating technology that benefits and serves our employees. Our goal is to ensure these systems improve safety and productivity. Technology should be used to help us retain and grow our talent through skill development and reimagining how we make our workplace better, both in productivity and safety. If we do this well, we’re certain to always innovate for our customers.</span></div></span></div></div><div class="contentContainer block"><div class="contentItem-role-promo"><div class="related-content is-aside" data-testid="RelatedContent"><div class="related-content__container"><div class="related-content__img"><a href="https://www.aboutamazon.com/news/operations/amazon-robotics-cool-facts"><img alt="A photo of an Amazon employee working on a robot in a warehouse. " height="200" role="" src="https://assets.aboutamazon.com/dims4/default/3425ab5/2147483647/strip/true/crop/1115x743+206+0/resize/300x200!/quality/90/?url=https%3A%2F%2Famazon-blogs-brightspot.s3.amazonaws.com%2Ffd%2F26%2F388c144348b99f460c11b8693304%2Fmechatronics.jpg" width="300" class=""/></a><div data-testid="icon-VideoPlayer"><svg xmlns="http://www.w3.org/2000/svg" width="40" height="40" fill="none" viewBox="0 0 40 40"><circle cx="20" cy="20" r="20" fill="#F90"></circle><path fill="#fff" d="M26 20.5l-9.75 5.63V14.87L26 20.5z"></path></svg></div></div><div class="related-content__content"><a href="https://www.aboutamazon.com/news/operations/amazon-robotics-cool-facts"><h2 style="font-family:var(--font-ember)" class="related-content__title">12 cool facts about the AI-powered robots that help deliver your Amazon packages</h2></a><p>Did you know robots help make it safer and easier for employees to fulfill your Amazon orders? Learn about the robotic systems we use in fulfillment centers. </p><a href="https://www.aboutamazon.com/news/operations/amazon-robotics-cool-facts" class="related-content__link">Watch now<div data-testid="icon-ChevronRightButton"><svg xmlns="http://www.w3.org/2000/svg" width="26" height="26" fill="none" viewBox="0 0 26 26"><circle cx="13" cy="13" r="12" stroke="#707379"></circle><path stroke="#232F3E" d="M11.727 16.584l3.857-3.857-3.857-3.857"></path></svg></div></a></div></div></div></div></div><div class="contentContainer block"><div class="contentItem-role-text"><span class="text "><div class="text"><span class="text ">Thanks to </span><a target="_blank" href="http://ipc.mit.edu/publications/automation-from-the-workers-perspective"><span class="text ">new research led by MIT</span></a><span class="text ">, we have gained insights from data that points to how we can do this even better. One of the key trends in the data that shows promise is that 60% of employees globally who have interacted with robotics and AI expect positive impacts on their safety, career development, and productivity.</span></div></span></div></div><div class="contentContainer block"><div class="contentItem-role-text"><span class="text "><div class="text"><span class="text ">I believe in the power of people and that people matter most when it comes to innovation. Their perceptions shape the success of the technology we build. That’s why it’s critical for us to constantly seek feedback from our employees. We need to understand how robotics and AI impact their daily work and understand their views on how automation will affect their jobs now and in the future.</span></div></span></div></div><div class="contentContainer block"><div class="contentItem-role-image"><div class="image "><img alt="An image of an employee working with a robotic system in an Amazon fulfillment center" height="431" role="" src="https://assets.aboutamazon.com/dims4/default/32fca12/2147483647/strip/true/crop/2550x1434+0+0/resize/767x431!/quality/90/?url=https%3A%2F%2Famazon-blogs-brightspot.s3.amazonaws.com%2Ff7%2Ffb%2F53f6fd274ad28ad7a93084047cfa%2Fhero-001-amazon-robotics-mit-20230227-amazon-290-1-copy.JPG" width="767" class=""/><span class="image-caption "></span></div></div></div><div class="contentContainer block"><div class="contentItem-role-text"><span class="text "><div class="text"><span class="text ">Within our daily operations, we integrate employee feedback in every stage of our technology development. It is important to our design process and we are always curious for more insights and getting outside perspective. That’s why our ongoing collaboration with MIT is so valuable and why we’re excited by the publication of their research on </span><a target="_blank" href="http://ipc.mit.edu/publications/automation-from-the-workers-perspective"><span class="text ">Automation from the Worker’s Perspective</span></a><span class="text ">.</span></div></span></div></div><div class="contentContainer block"><div class="contentItem-role-text"><span class="text "><div class="text"><span class="text ">Their fully independent study, conducted across nine countries, provides a comprehensive look at how employees feel about AI and automation in the workplace and their beliefs about how it impacts their jobs. This global lens helps us think long-term—not just about how technology can benefit employees here in the U.S., but around the world.</span><br/></div></span></div></div><div class="contentContainer block"><div class="contentItem-role-heading2"><h2 style="font-weight:600;font-family:var(--font-ember)" class="contentHeading">Key findings</h2></div></div><div class="contentContainer block"><div class="contentItem-role-text"><span class="text "><div class="text"><span class="text ">It comes with no surprise, particularly with the latest advancements in generative AI, that people have concerns about the impact of new technology and how it could change their jobs. These trends speak to a growing need to help better inform people about the career opportunities that AI and robotics offer in an increasingly technology-driven economy. The concerns are natural and have historically been part of any new transformative innovation. People seek change for the right reasons and we aim to not only build a better toolset for people to use but to also put people at the center of the robotics universe.</span></div></span></div></div><div class="contentContainer block"><div class="contentItem-role-image"><div class="image "><img alt="Two Amazon employees work on a robot." height="431" role="" src="https://assets.aboutamazon.com/dims4/default/f3b23be/2147483647/strip/true/crop/1600x900+0+0/resize/767x431!/quality/90/?url=https%3A%2F%2Famazon-blogs-brightspot.s3.amazonaws.com%2Fbc%2Fa0%2F9f40131a4bf2bdc5c7acd1cbf997%2Fabout-amazon-inline-20230227-amazon-399.jpg" width="767" class=""/><span class="image-caption "></span></div></div></div><div class="contentContainer block"><div class="contentItem-role-text"><span class="text "><div class="text"><span class="text ">One of the most compelling findings from the study is that employees who have hands-on experience with robotics are generally more positive about the impact of automation. This insight underscores a fundamental truth: Concerns about automation often stem from the unknown, and as employees gain familiarity with these new tools, they see their benefits.</span></div></span></div></div><div class="contentContainer block"><div class="contentItem-role-promo"><div class="related-content is-aside" data-testid="RelatedContent"><div class="related-content__container"><div class="related-content__img"><a href="https://www.aboutamazon.com/news/workplace/new-amazon-program-offers-free-career-training-in-robotics"><img alt="An Amazon employee looks up at a robotic system in a fulfillment center." height="200" role="" src="https://assets.aboutamazon.com/dims4/default/fb9636b/2147483647/strip/true/crop/1688x1125+156+0/resize/300x200!/quality/90/?url=https%3A%2F%2Famazon-blogs-brightspot.s3.amazonaws.com%2Fb3%2F12%2Fcd93def04eb992d086530c0b1aeb%2Frobotics-hero-1.jpg" width="300" class=""/></a><div data-testid="icon-VideoPlayer"><svg xmlns="http://www.w3.org/2000/svg" width="40" height="40" fill="none" viewBox="0 0 40 40"><circle cx="20" cy="20" r="20" fill="#F90"></circle><path fill="#fff" d="M26 20.5l-9.75 5.63V14.87L26 20.5z"></path></svg></div></div><div class="related-content__content"><a href="https://www.aboutamazon.com/news/workplace/new-amazon-program-offers-free-career-training-in-robotics"><h2 style="font-family:var(--font-ember)" class="related-content__title">New Amazon program offers free career training in robotics</h2></a><p>Upskilling program provides training in mechatronics and robotics—for careers in robotics—with hourly wages up to nearly 40% higher for employees upon completion.</p><a href="https://www.aboutamazon.com/news/workplace/new-amazon-program-offers-free-career-training-in-robotics" class="related-content__link">Watch now<div data-testid="icon-ChevronRightButton"><svg xmlns="http://www.w3.org/2000/svg" width="26" height="26" fill="none" viewBox="0 0 26 26"><circle cx="13" cy="13" r="12" stroke="#707379"></circle><path stroke="#232F3E" d="M11.727 16.584l3.857-3.857-3.857-3.857"></path></svg></div></a></div></div></div></div></div><div class="contentContainer block"><div class="contentItem-role-text"><span class="text "><div class="text"><span class="text ">Some additional insights uncovered in the research point to how companies should:</span><br/></div></span></div></div><div class="contentContainer block"><div class="contentItem-role-unorderedList"><ul class="unorderedList"><li><span class="boldText"><span class="text ">Build trust and show investment: </span></span><span class="text ">The study found both to be key predictors that are beneficial for technology adoption and reducing turnover.</span></li><li><span class="boldText"><span class="text ">Create financial incentives for employees:</span></span><span class="text "> The study links the productive use of technology to better pay and finds it can build in a positive-sum automation framework by design.</span></li><li><span class="boldText"><span class="text ">Design jobs of the future:</span></span><span class="text "> The study found creating more opportunities for problem-solving to keep employees engaged and motivated, as well as to prepare them to think about better uses of technology.</span></li><li><span class="boldText"><span class="text ">Foster opportunity through upskilling:</span></span><span class="text "> One of the most striking findings in the study is that only a minority of employees say they are highly motivated by career mobility, but far more say that their employers are not sufficiently focused on learning and mobility.</span></li></ul></div></div><div class="contentContainer block"><div class="contentItem-role-heading2"><h2 style="font-weight:600;font-family:var(--font-ember)" class="contentHeading">Upskilling and a human-centered approach</h2></div></div><div class="contentContainer block"><div class="contentItem-role-text"><span class="text "><div class="text"><span class="text ">We believe the way forward lies not in choosing between people and technology but in empowering our workforce to grow alongside these advancements. This belief is embodied in our </span><a target="_self" href="https://www.aboutamazon.com/workplace/upskilling-commitments"><span class="text ">Upskilling Pledge</span></a><span class="text ">. Since 2020, we’ve committed more than $1.2 billion to train over 300,000 employees, providing them with the skills they need for high-growth jobs. This includes training in robotics, engineering, and other technical roles that are increasingly in demand as our operations evolve.</span></div></span></div></div><div class="contentContainer block"><div class="contentItem-role-promo"><div class="related-content is-aside" data-testid="RelatedContent"><div class="related-content__container"><div class="related-content__img"><a href="https://www.aboutamazon.com/news/workplace/our-upskilling-2025-programs"><img alt="A photo of an Amazon employee taking an online course on desktop and laptop devices." height="200" role="" src="https://assets.aboutamazon.com/dims4/default/6758327/2147483647/strip/true/crop/1688x1125+156+0/resize/300x200!/quality/90/?url=https%3A%2F%2Famazon-blogs-brightspot.s3.amazonaws.com%2F27%2F7a%2F3953910b4dffa21d643d59a540f2%2Fupskilling1.jpg" width="300" class=""/></a></div><div class="related-content__content"><a href="https://www.aboutamazon.com/news/workplace/our-upskilling-2025-programs"><h2 style="font-family:var(--font-ember)" class="related-content__title">9 free skills training programs that help Amazon employees land higher-paying roles</h2></a><p>In September 2021, Amazon committed $1.2 billion to provide 300,000 employees with access to education and skills training programs—including college tuition for front-line employees—through 2025 as part of Amazon’s Upskilling 2025 pledge.</p><a href="https://www.aboutamazon.com/news/workplace/our-upskilling-2025-programs" class="related-content__link">Read more<div data-testid="icon-ChevronRightButton"><svg xmlns="http://www.w3.org/2000/svg" width="26" height="26" fill="none" viewBox="0 0 26 26"><circle cx="13" cy="13" r="12" stroke="#707379"></circle><path stroke="#232F3E" d="M11.727 16.584l3.857-3.857-3.857-3.857"></path></svg></div></a></div></div></div></div></div><div class="contentContainer block"><div class="contentItem-role-text"><span class="text "><div class="text"><span class="text ">By upskilling our employees, we ensure that the introduction of automation creates more opportunity, not less. Our investment in training and education helps employees move into new, higher-paying roles. For example, many of our fulfillment centers now require more skilled positions, such as maintenance and robotics engineers—jobs that didn’t exist in these environments a decade ago.</span></div></span></div></div><div class="contentContainer block"><div class="contentItem-role-text"><span class="text "><div class="text"><span class="text ">AI has the potential to support and enhance our workforce even further, which is why we are dedicated to making AI accessible to all by training employees on these new technologies. </span><a target="_self" href="https://www.aboutamazon.com/news/aws/aws-free-ai-skills-training-courses"><span class="text ">Amazon’s AI Ready</span></a><span class="text "> pledges to provide free AI skills training to two million people globally by 2025.</span><br/></div></span></div></div><div class="contentContainer block"><div class="contentItem-role-heading2"><h2 style="font-weight:600;font-family:var(--font-ember)" class="contentHeading">Safety and robotics in action</h2></div></div><div class="contentContainer block"><div class="contentItem-role-text"><span class="text "><div class="text"><span class="text ">Safety is another critical area where robotics is making a significant difference. In 2024, we allocated </span><a target="_self" href="https://www.aboutamazon.com/news/workplace/amazon-workplace-safety-post-2023"><span class="text ">$750 million toward improving workplace safety</span></a><span class="text ">, with a strong emphasis on ergonomics. Robotics helps play an important supporting role in this initiative, with the introduction of systems that reduce the need for employees to perform repetitive or physically strenuous tasks.</span></div></span></div></div><div class="contentContainer block"><div class="contentItem-role-image"><div class="image "><img alt="An image of three employees in hard hats, one employee is in a vest that reads Amazon Robotics Product and Program" height="431" role="" src="https://assets.aboutamazon.com/dims4/default/4b5cd62/2147483647/strip/true/crop/2550x1433+0+0/resize/767x431!/quality/90/?url=https%3A%2F%2Famazon-blogs-brightspot.s3.amazonaws.com%2Fe1%2Fa6%2F648f9ea7422888b1911bed2966d8%2Finline-004-amazon-robotics-hou6-still3085.jpg" width="767" class=""/><span class="image-caption "></span></div></div></div><div class="contentContainer block"><div class="contentItem-role-text"><span class="text "><div class="text"><span class="text ">Our ergonomic workstations embedded in </span><a target="_self" href="https://www.aboutamazon.com/news/operations/amazon-introduces-new-robotics-solutions"><span class="text ">Sequoia</span></a><span class="text ">, our novel inventory management solution, and </span><a target="_self" href="https://www.aboutamazon.com/news/operations/10-years-of-amazon-robotics-how-robots-help-sort-packages-move-product-and-improve-safety"><span class="text ">Proteus</span></a><span class="text ">, our first autonomous mobile robot, allow employees to refocus their time on efforts that require higher levels of problem-solving, while the robots handle more routine, physically demanding tasks.</span><br/></div></span></div></div><div class="contentContainer block"><div class="contentItem-role-heading2"><h2 style="font-weight:600;font-family:var(--font-ember)" class="contentHeading">Expanding the MIT-Amazon collaboration</h2></div></div><div class="contentContainer block"><div class="contentItem-role-text"><span class="text "><div class="text"><span class="text ">Looking ahead, I’m particularly excited about the next phase of our partnership with MIT. In 2025, we will launch a fellowship program where postdoctoral researchers from MIT will work directly with our Fulfillment Technology & Robotics teams. This collaboration aims to identify best practices for scaling automation across our operations, ensuring that as we deploy new systems, we continue to improve the employee experience.</span></div></span></div></div><div class="contentContainer block"><div class="contentItem-role-image"><div class="image "><img alt="A GIF showing the robotic claw placing a newly made hercules robot onto the facility floor" height="431" role="" src="https://assets.aboutamazon.com/dims4/default/5c74b58/2147483647/strip/true/crop/1280x720+0+0/resize/767x431!/quality/90/?url=https%3A%2F%2Famazon-blogs-brightspot.s3.amazonaws.com%2Fda%2Fec%2Fd10f9b544aefa84e95d39d20242c%2Famazon-robotics-gif.gif" width="767" class=""/><span class="image-caption "></span></div></div></div><div class="contentContainer block"><div class="contentItem-role-text"><span class="text "><div class="text"><span class="text ">The timing couldn’t be better. As we introduce a new series of automation technologies in the coming years, this fellowship will provide valuable insights into how we can continue to integrate robotics in ways that enhance workplace safety, create new job opportunities, and improve overall productivity.</span></div></span></div></div><div class="contentContainer block"><div class="contentItem-role-text"><span class="text "><div class="text"><span class="text ">The future of work at Amazon is one where people and technology collaborate to build a safer, more productive workplace. With the insights from the MIT research and our ongoing investment in upskilling, I’m confident that we’re on the right path to creating jobs that are not only better but also more fulfilling. </span><a target="_blank" href="https://www.amazon.jobs/en/teams/amazon-robotics"><span class="text ">Let’s build this future together</span></a><span class="text ">.</span></div></span></div></div></article></div></article><div class="ArticlePage-tags"><div class="related-tags "><hr/><p class="related-tags__title"> Related Tags </p><div class="related-tags__content"><nav><ol><li style="display:inline-flex"><a href="https://www.aboutamazon.com/news/tag/delivering-the-future" class="related-tags__link">Delivering the Future</a></li><li style="display:inline-flex"><a href="https://www.aboutamazon.com/news/tag/robotics" class="related-tags__link">Amazon Robotics </a></li><li style="display:inline-flex"><a href="https://www.aboutamazon.com/news/tag/operations" class="related-tags__link">Operations</a></li><li style="display:inline-flex"><a href="https://www.aboutamazon.com/news/tag/safety" class="related-tags__link">Safety</a></li></ol></nav></div></div></div></main><aside class="ArticlePage-aside"><div class="ArticlePage-aside-content"><ol class="sidepanel"><li><div class="readtime" data-testid="ReadTime"><div class="readtime__container" style="transition:transform 1s;transform:rotate(0deg)"><div class="readtime__background" style="transition:transform 1s;transform:rotate(0deg)"></div></div><div class="readtime__container"><div class="readtime__background" style="transition:transform 1s;transform:rotate(0deg)"></div><div class="readtime__background" style="transition:transform 1s;transform:rotate(0deg)"></div></div><div class="readtime-text__container" style="background-color:#ffffff"><p class="text__label" style="color:#000000">4 min</p></div></div></li><li><p class="sidepanel--reading__label ">Reading:</p><p 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